Remote Expert Access - CrossLab Virtual Tech Support

Features

Fast access to Agilent experts - reduce instrument downtime to minutes rather than days.
Video and augmented reality features give customers the eyes and ears of an Agilent expert to troubleshoot or diagnose issues remotely.
Control costs - eliminate the delay and expense of bringing an Agilent expert on-site, or sending your instrument away for off-site repairs.
Maximize onsite service efficiency - a more accurate diagnosis remotely helps Agilent experts select the correct parts and fix the problem right the first time.
Gain confidence to solve simple problems yourself - use the eyes and ears of an Agilent expert to help improve troubleshooting skills.
Reduce your lab's eco footprint - using remote channels to troubleshoot issues before scheduling an onsite visit avoids unnecessary travel or instrument shipments, reducing carbon emissions.

Literature

Flyers

Agilent CrossLab Virtual Tech Support brings you live technical help through the latest video communication tools.

Return your instrument to full functionality in minutes—rather than days—with remote assistance.

Support

Quick Reference Guides

The Agilent CrossLab Virtual Assist app combines video communication with 3D annotation to more accurately pinpoint instrument issues.

CrossLab Virtual Tech Support