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AGILENT CUSTOMER PRIVACY STATEMENT

This Privacy Statement was last revised on March 23, 2021.

Agilent Technologies, Inc. and its subsidiaries (also referred to in this document as “Agilent Technologies”, “Agilent”, “we”, “our” and “us”) are committed to protecting and maintaining your privacy. This privacy statement (“Privacy Statement”) is designed to make you aware of our privacy practices when you use our website and client portal at www.agilent.com (the “Website”) or interact with us offline in relation to providing or receiving goods and/or services. To make this notice easy to access, a link to it is available on the bottom of every Agilent web page.

If you wish to contact Agilent regarding your personal information or this Privacy Statement, please contact us by one of the methods listed below:

Email: data-protection.officer@agilent.com.

Mail: Agilent Technologies, Inc.
5301 Stevens Creek Blvd.
Santa Clara, CA 95051
USA

Phone: +1 408 553 4417

This Privacy Statement does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services and applications that you elect to access through our Website.

If you do not agree with this Privacy Statement in general or any part of it, you should not access the Website. Please take a moment to review our policies and practices described below.

1. WHAT INFORMATION WE COLLECT

1.1 Customers and Vendors

During the course of your relationship with us, we collect personal information such as your name, postal address, telephone number, fax number, e-mail address, contact and billing information, transaction history (including order, lead, demo and service/repair history) and credit card or other financial information.

Through your in-person communications and/or online interactions with Agilent, we will ask you to provide information regarding your personal or professional interests, demographics, experience with our products and contact preferences. We will combine the information you provide to us through different communications and contact channels, such as combining data collected online with information provided offline. In addition, personal information will be required to determine access eligibility for certain restricted parts of our Website.

If you attend any of our virtual events, we may also take audio and video recordings of your participation, provided that any audio and/or video recording will only be taken with your express prior written consent.

1.2 All visitors to Agilent websites

While you are visiting our Website or participating in our virtual events, we may collect some technical data related to your browsing session such as IP address, approximate geolocation based on your IP address, browser type and language, number of visits to our Website, and the hyperlinks you visited.

We use such technical data in aggregate form without identifying you personally for Agilent’s own reporting, statistics and website enhancements, as well as for information security purposes. In addition, we use individual IP address information to derive the approximate geolocation of our users and deliver the most relevant content, and in other circumstances to direct you to the appropriate customer service/chat agent. We may have the ability to link an individual IP address to you as a customer if you have also provided us with your information while registering on Agilent.com or otherwise filling out various product, promotional and other forms on this Website.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information will include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We use this information to improve services we offer you, analytics and site functionality and also to comply with legal obligations, where applicable. We do not use this data for any other purpose.

Technologies such as: cookies, clear gifs, tags and scripts are used by us and our analytics companies Google Analytics and Eloqua. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We will receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We also will use Clear Gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. For this reason, Clear Gifs will be tied to your personal information.

Website Tracking

We use Google Analytics and Eloqua, which are web analytics tools, to help us understand how users engage with our Website. Like many services, Google Analytics and Eloqua track your movement through our site (i.e. the pages you have seen and the links you have clicked on) and help us measure how you interact with the content that we provide. This information is used to compile reports and to help us improve our Website. The reports disclose website trends without identifying individual visitors. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

For more information, please see Section 7 (“How We Use Cookies”).

1.3 Visitors to Our Physical Locations

If you visit our physical locations, please note that we will collect your name; the name of your company; your reason for visiting our location; the date, time, and duration of your visit; your phone number; your email address; and your country of residence (for non-citizens) for the purposes of recording and controlling access into our offices for security and safety reasons. At certain locations, we may have a CCTV system and, thus, may also collect your video imagery for surveillance purposes. Additionally, to comply with applicable environmental, health, and safety regulations, we may ask you to undergo safety training and attest to your understanding of applicable safety standards at the facility you are visiting.

In response to the COVID-19 coronavirus, we will take your temperature and ask you to complete a questionnaire regarding any symptoms you may be experiencing, your recent travel history, and any exposure to a COVID-19 positive individual.

2. HOW WE USE YOUR PERSONAL INFORMATION

2.1 General Disclosures

Agilent will use the personal information that we collect from you for the purposes set out below. As it is in our legitimate interests to be responsive to you, to ensure the proper functioning of our products and organization and to provide you with a better service, we will use your personal information as follows.

We will use your contact and sign-in information such as your name, postal address, telephone number, fax number and e-mail address for the following purposes:

  • To communicate with you if you submit a query or request a quote.
  • To determine access eligibility for certain restricted parts of our Website.
  • To sign you up if you subscribe to receive our newsletter or content or if you sign up for our webinars.

We will also use your contact details and sign in information when you interact with our services divisions (such as the Diagnostics and Genomics Group (DGG), Agilent CrossLab Group (ACG) or Life Science and Applied Markets Group (LSAG)):

  • To provide the services to you, including providing quotes, proposals, demonstrations and generating contracts.
  • To provide customer services to you, including set-up and installation of products, processing and investigating complaints, providing professional services, training and certification.
  • To conduct research and development, provide quality assurance and product validation.
  • To process our regulatory filings in association with medical devices.
  • To comply with our regulatory requirements for compliance purposes.
  • To perform services and support on our products.
  • To improve our services and products.
  • To facilitate conferences.
  • To provide user forums to discuss our products and services.
  • To provide marketing communications to you (with your consent where required by applicable law), improve our brand management and conduct market research.
  • To provide transactional messages to you related to inquiries you make, products or services you purchase, information related to warranty, software updates, product feedback surveys and other communications as required to facilitate our relationship with you.

We will use your Website usage information, such as your IP address, browser type, number of visits to our Website and the hyperlinks visited for the following purposes:

  • To respond to technical or service problems;
  • To personalize our Website and communications;
  • To ensure content from our Website is presented in the most effective manner for you and your device;
  • To monitor and analyze trends, usage and activity in connection with our Website and to improve our Website;
  • To administer the Website and for internal operations, in order to conduct troubleshooting, data analysis, testing, research, statistical and survey analysis;
  • If applicable, to comply with local regulations;
  • To keep the Website safe and secure; and
  • To measure and understand the effectiveness of the content that we serve to you and others.

As part of the legal and regulatory obligations that we are subject to, we may also use your contact, usage and payment information to comply with such obligations and to comply with governmental and regulatory decisions.

We will use your personal information to better understand your needs and to provide you with a better service, including by responding to your correspondence, and providing updates on services and benefits.

Whenever we collect credit card numbers or other financial data, the data is only used for payment processing and the data is not retained for any other purpose.

If you visit our offices or physical facilities, we will use your personal data for the purpose of ensuring the security and safety of our locations and the health of our employees, contractors, and other visitors at our locations.

2.2 User Forums

The Website may contain areas where users can transmit or post communications, for example on blogs, chat rooms, bulletin boards or user forums. You should be aware that any personal information you submit there can be read, collected, or used by other users, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in such public areas.

2.3 Marketing Communications

To the extent permitted by applicable laws (including only with your consent where required by applicable laws), we will send you periodic marketing messages from Agilent, including newsletters, promotions and special offers. We will use your name, postal address, telephone number, fax number, social media profile and/or email address to send these messages to you. You are able to opt out of receiving such messages without any negative effect to your relationship with Agilent by following the unsubscribe instructions included within this Privacy Statement and included in each marketing message. Please keep in mind that if you choose not to receive these marketing messages, you will continue to receive transactional messages from Agilent about recent transactions, including request for quotes, purchases and software updates. We also reserve the right to contact you when we believe it necessary, including where required by law.

The choice to opt out of promotional emails will be offered at the bottom of our online communications to you.

If you have any difficulty opting out, please use this unsubscribe form.

2.4 More Information

For further detail on data processing in relation to our services divisions, including information about the legal bases upon which we rely pursuant to applicable law, including the European Union General Data Protection Regulation (2016/679) (“GDPR”), please click here here

Why we collect your data

Categories of personal data

Legal basis for processing

Marketing communications including newsletters, webinars, direct marketing, and advertising

To help us personalize and improve your Agilent experience, we collect certain information when you connect with us, including when you:

  • Register on Agilent.com

  • Visit Agilent.com or the websites of companies that we have acquired

  • Subscribe or Unsubscribe from Agilent marketing emails and newsletters

  • Attend an Agilent webinar, seminar and other Agilent hosted or co-sponsored events

  • Participate in Agilent promotions and sweepstakes

  • Request information about Agilent products and services.

Name, title, contact details including email address and telephone number, business address, institutional affiliation.

IP address, search bar history on Agilent.com, hyperlinks visited, browser type, geography.

Consent – we obtain opt in consent before marketing to contacts where required by applicable law. Additionally, we collect your consent for collecting cookie-related data about you, where required by applicable law.

Legitimate interests of (a) marketing to new and existing customers and (b) offering a personalized experience on Agilent.com and providing the most relevant content for our Website visitors.

Presales activities including provision of quotes, proposals, customer demos, producing contracts.

Name, title, contact details including email address and telephone number, business address, institutional affiliation.

Legitimate interests of selling products and services to new and existing customers.

Sale of goods and services.

Name, title, contact details including email address and telephone number, business address, institutional affiliation.

Corporate financial information including bank account information required for payment.

Legitimate interests of selling products and services to new and existing customers.

Customer services including complaint investigation and compliance activities.

Provision of professional services including certification and training on Agilent’s products, including in addition training for clinical trials, and related support.

Name, title, contact details including email address and telephone number, business address, institutional affiliation.

Training certification information for individuals provided training by Agilent.

Legitimate interests of supporting existing customers.

Compliance with legal and regulatory obligations.

Research and development (“R&D”), quality assurance, product validation (product testing pre-sales).

Name, title, contact details including email address and telephone number, business address, institutional affiliation.

Legitimate interests in testing, evaluating and improving Agilent products and services.

Clinical trial studies and associated regulatory filings.

Name, title, contact details including email address and telephone number, business address and institutional affiliation of Pharma Partners and their affiliated and/or contracted lab staff.

Qualifications and educational background information including, curriculum vitae information, medical licenses, registrations and any board certifications of Clinical Lab Staff working on Clinical Trials.

Financial information including Financial Disclosure (FD) forms which lists the individual Clinical Lab Staff Member and any of their immediate family members who may have an investment in Agilent or the Pharma Partner involved in the trial.

Key-coded health data, including pseudonymized, patient IDs are provided to Agilent with no ability to re-identify the individual Clinical Trial Participant.

When performing Clinical Trial Surveillance or Monitoring on behalf of a Clinical Trial Sponsor, the Sponsor acts as the data controller of such data, and Agilent as a data processor.

Pseudonymized, patient IDs are collected by the Sponsors of the Clinical Trial. Agilent receives this information only to fulfill Agilent’s legal obligations in regard to regulatory filings.

Installation and access to product platforms.

Name, title, contact details including email address and telephone number, business address, institutional affiliation, IP address, search bar history on Agilent.com, hyperlinks visited, browser type, geography.

Legitimate interest to provide individual access to Agilent’s product platforms.

Customer experience surveys and market research interviews.

Name, title, contact details including email address and telephone number, business address, institutional affiliation.

Consent – we obtain opt in consent before sending customer experience surveys to you or asking you to participate in market research interviews, where required by applicable law.

Legitimate interests of marketing to new and existing customers.

To facilitate conferences and events for customers where Agilent advertises new features, updates, product road maps.

Name, title and contact details including email address and telephone number.

Employment information related to where a conference attendee is currently employed.

NOTE: Financial information, including transaction and credit card details used to pay for conference attendance may be collected by a third party managing a conference event but Agilent does not process such data directly.

Legitimate interests of marketing to new and existing customers.

To market our products and services.

Audio and video recordings of your participation at Agilent virtual events.

Your express prior written consent for us to take recordings for our marketing purposes.

Customer listServ (mail list) and user forums to discuss products and services.

Name, title and contact details including email address and telephone number.

Employment information related to where a Listserv or forum contributor is employed.

Consent to participate in the mail list or user forum mail list.

Legitimate interests of processing forum data to sell products and services to new and existing customers.

Procurement of goods and services for Agilent and its Affiliates.

Name, title, contact details including email address and telephone number, business address, institutional affiliation.

Legitimate interests in purchasing goods and services in Agilent.

Ensure the safety, security, and health of the individuals at our locations.

Name; rationale for visiting our locations; institutional affiliation; the date, time, and duration of your visit; your phone number; your email address; your country of residence (for non-citizens); your video imagery; your temperature; responses to COVID-19 related questionnaire

Your completion of safety training and your attestation to your understanding of applicable safety standards

Legitimate interest of protecting the safety, security, and health of the individuals at our locations.

Compliance with applicable environmental, health, and safety regulations.

We note that in several of our divisions, we process personal data as a data processor when providing these services. We process such data on our client’s instructions and in accordance with the terms of our services agreements and customer contracts.

3. WHERE AND WHY WE TRANSFER YOUR PERSONAL INFORMATION

Agilent’s global organizational structure also requires the global transfer of personal information within the Agilent group of companies. As a consequence, the personal information that you provide to us will be transferred across state or country borders, including to countries outside the country in which you reside (including to countries outside the European Economic Area (“EEA”) and outside of Brazil). Where the GDPR applies, such personal information will be transferred to, and processed by one of Agilent’s affiliates pursuant to the European Commission’s standard contractual clauses (the “Model Clauses”), pursuant to Decision 2004/915/EC and 2010/87/EU. Please email us at data-protection.officer@agilent.com if you would like to see a copy of the Model Clauses.

We share your information with selected recipients. These categories of recipients include:

  • Cloud storage providers to store the personal information you provide and for disaster recovery services;
  • Service providers that provide us with customer relationship management services;
  • Services providers that provide us with survey services;
  • Service providers that provide us with market research and digital marketing services;
  • Agents and suppliers that provide us with technology and other professional services;
  • Authorized service providers including for field service engineering;
  • Distributors of our products and services;
  • Sales management services providers that provide us with SaaS services;
  • Services providers including that provide us with invoicing services;
  • Our professional advisors, auditors and business partners; and
  • Support providers to provide customer support services.

Where the GDPR applies and the recipient of your personal information is located outside the EEA, such transfer will either be: (i) to a recipient under their approved Binding Corporate Rules; or (ii) subject to the Model Clauses.

Agilent will also disclose your personal information: (i) if we are required to do so by law – for example, in certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in other countries, including the U.S., may be entitled to access your personal information; (ii) if we believe that it is necessary to enforce or apply our terms of use and other agreements or otherwise protect and defend the rights, property or safety of Agilent or that of our customers; (iii) in order to comply with a judicial proceeding, court order or other legal obligation or government inquiry; or (iv) to any entity that acquires any part of Agilent’s current operations by way of merger, de-merger, acquisition, reorganization or sale of assets.

4. HOW LONG WE STORE YOUR PERSONAL INFORMATION

We will retain your personal information for as long as is necessary for the business purposes for which your personal information was collected. The length of time we keep your personal information may vary depending on the legal basis for processing your personal information, our regulatory obligations (e.g., compliance with healthcare, financial, tax, employment, and social security regulations), and our need to establish, exercise, or defend legal claims. Additionally, we follow our contractual rights and responsibilities with respect to processing and retaining personal information. Please note that, if we process your personal information on the legal basis of your consent and you withdraw your consent, your personal information will not be retained unless another legal basis for retaining your data has been established and communicated to you.

5. YOUR RIGHTS

Under applicable law, including where GDPR or the LGPD applies, you have the following rights.

5.1 Your rights under the GDPR

Access and Portability: You have the right to request (a) access to the personal data we hold about you and (b) the provision of certain information about the purpose of our processing, the categories of personal data involved, and the recipients or categories of recipients of your personal data. Additionally, you have the right to ask us for a copy of this data in a structured, machine readable format and request that we share (port) this data with another data controller.

Correction: You also have the right to ask us to correct your personal data where it is inaccurate or incomplete.

Right to deletion: In certain circumstances, you have the right to ask us to delete the personal data we hold about you, provided that we do not otherwise have an overriding legitimate basis for processing and/or retaining your personal data.

Restriction: In certain circumstances, you have the right to ask us to restrict (stop any active) processing of your personal data, provided that we do not otherwise have a legitimate basis for processing your personal data.

Objection: You can object to our processing of your personal data based on our legitimate interests and we will no longer process your personal data unless we can demonstrate an overriding legitimate ground.

5.2 Your rights under the LGPD

Confirmation, Access and Portability:You have the right to request (a) confirmation of the existence of processing of your personal data, (b) access to the personal data we hold about you and (c) the provision of certain information about the public and private entities with which we have shared your personal data. Additionally, you have the right to ask us for a copy of your personal data in a structured, inter-operable format and request that we share (port) this data with another data controller.

Refusal or withdrawal of consent:You have the right to refuse or withdraw consent. If you refuse or revoke your consent, Agilent may not be able to provide certain products and services to you. When this is the case, Agilent will let you know.

Correction: You have the right to ask us to correct your personal data where it is inaccurate or incomplete.

Right to deletion, blockage or anonymization: In certain circumstances, you have the right to ask us to delete, block or anonymize the personal data we hold about you, provided that we do not otherwise have an overriding legitimate basis for processing and/or retaining your personal data.

Restriction: In certain circumstances, you have the right to ask us to restrict (stop any active) processing of your personal data, provided that we do not otherwise have an overriding legitimate basis for processing and/or retaining your personal data.

Objection: You are entitled to object for specific processing purposes. In some cases, Agilent may demonstrate it has legitimate reasons to process your personal data, which may override your rights, if, for instance, they are strictly essential for the functionality of the products or services.

5.3 How to Exercise Your Rights

To exercise any of these rights above, please click here. In addition, you have the right to complain to any applicable data protection supervisory authority.

Please note that these rights might be limited, for example, where fulfilling your request would adversely affect other individuals or company trade secrets or intellectual property, where there are overriding public interest reasons or where we are required by law to retain your personal data.

At any time, you have the right to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes, and we will stop processing the data for that purpose. If you have any difficulty opting out, please use this unsubscribe form.

In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at data-protection.officer@agilent.com and we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to raise a complaint with a relevant supervisory authority in the country in which you live or work, where you think we have infringed data protection laws.

6. HOW WE KEEP YOUR PERSONAL INFORMATION SECURE

Agilent is committed to ensuring the security of your personal information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of personal information, we have put in place appropriate physical, electronic and organizational measures to safeguard and secure it. For information on Agilent’s approach to information security, please visit this link.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

Unfortunately, the transmission of information over the internet is not completely secure. We cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.

7. HOW WE USE COOKIES

7.1 What is a Cookie?

A cookie is a text file containing small amounts of information stored on your computer’s hard drive when you visit a webpage. Session cookies are erased when the user closes the web browser or browser tab. Persistent cookies remain on your hard drive until they expire or are deleted. Cookies will also be set by third parties operating on our behalf (e.g. to help us analyze web traffic or to improve your web navigation experience).

7.2 Types of Cookies We Use

We use the following types of cookies on our Website to help us analyze web traffic, to improve your web experience and to better target our marketing of products and services:

  • Strictly necessary cookies, which are essential in order to enable you to move around the website and use its features.
  • Performance cookies, which collect information about how you use the website, for instance which pages you visit most often.
  • Functionality cookies, which allow the website to remember choices you make (e.g. remembering your user name, language or the region you are in) and provide enhanced, more personal features.
  • Advertising cookies, which are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

To facilitate the analysis of web traffic, an ID is assigned to help us uniquely identify you each time you return to our Website.

7.3 Why We Use Cookies

By gathering and remembering information about your website preferences through cookies we can provide a better web and marketing experience. Specifically, cookies enable us to:

  • Tailor our Website’s operation to your needs, likes and dislikes.
  • Provide an automated log-in process as a convenience for previously registered customers, ensuring that you will be identified accurately and linked with your registration data.
  • Ensure you are not surveyed multiple times during your visit(s) to an Agilent website.
  • Provide a better web experience by letting us monitor what is working and what is not.

7.4 Third Party Cookies

We also partner with third party ad networks to either display advertising on our Website or to manage our advertising on other sites. You may receive advertisements based on information relating to your access to and use of the Website and other websites or online services on any of your devices, as well as on information received from third parties. Our ad network partners place or recognize a unique cookie on your browser, including through the use of pixel tags. They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.

7.5 How to Manage Cookies

As a user you have the ability to accept or decline the use of cookies. Where required by law, Agilent indicates its use of cookies through a prominent banner on our Website. Cookies can be removed explicitly using functionality built into most web browsers and you can refuse to accept cookies by activating this setting on your browser. You can also set up your web browser to notify you of cookie placement requests, to ask for permission to accept them, or to decline cookies completely. For information on how to adjust your browser regarding cookies, please visit:

Microsoft Edge: https://docs.microsoft.com/en-us/microsoft-edge/devtools-guide-chromium/storage/cookies
Firefox: https://support.mozilla.org/en-US/kb/block-websites-storing-cookies-site-data-firefox
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Opera: https://www.opera.com/browser/tutorials/security/

If you choose to decline cookies, parts of the Website will be unavailable to you.

8. ADDITIONAL INFORMATION

8.1 Links to Third-Party Websites

Links to third-party websites are provided solely as a convenience to you. If you use these links, you will leave the Agilent Website. Agilent has not reviewed, does not control and is not responsible for these websites, their content or their privacy statement. Thus, we do not endorse or make any representations about them, any information, software or other products or materials found there, or any results of using them. If you decide to access any of the third-party sites linked to Agilent’s website, you do so entirely at your own risk and acknowledge that there might be risks that are not controlled or otherwise related to Agilent’s activities.

8.2 Use of the Website by Minors

The Website is not directed to inpiduals under the age of sixteen (16), and we do not knowingly collect personal information from inpiduals under 16.

8.3 Agilent Careers

When you choose to apply to become part of the Agilent team, please note that you will be taken to a third-party URL (here) and these pages will be branded as Agilent.

For further information, please refer to our Candidate Privacy Notice which provides information about how Agilent uses your personal information.

8.4 Email a Page

If you choose to use our Email a Page service, your name, comments and the email addresses you provide will not be used for any other purpose than to complete this page-forwarding transaction.

8.5 Changes to the Privacy Statement

This Privacy Statement is effective as of the date stated at the start of this Privacy Statement. We reserve the right to modify this Privacy Statement at any time by posting the revised policy on our Website and updating the date the statement was last revised at the start of this Privacy Statement, so please review it frequently. If we make material changes to this Privacy Statement, we will notify you by email or by means of a prominent notice on our home page.

8.6 Additional Information for Nevada Residents

We do not sell Covered Information as defined under Nevada law. If you would like to make any inquiry regarding the sale of your Covered Information, please contact data-protection.officer@agilent.com that has been designated for privacy inquiries by Nevada residents.

9. ADDITIONAL CALIFORNIA PRIVACY DISCLOSURES

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we are providing the following additional details regarding the categories of Personal Information about California residents that we have collected (online and offline) or disclosed within the preceding 12 months. This CCPA Addendum does not apply to our job applicants, employees, contractors, owners, directors, or officers where the Personal Information we collect about those inpiduals relates to their current, former, or potential role with us.

Under the CCPA, “Personal Information” is information that identifies, relates to, or could reasonably be linked with a particular California resident or household.

We collected the following categories of Personal Information:

  • Identifiers, such as name, contact information, IP address and other online identifiers;
  • Personal information, as defined in the California customer records law, such as name, and contact information;
  • Characteristics of protected classifications under California or federal law, such as gender;
  • Commercial information, such as transaction information and purchase history;
  • Internet or network activity information, such as browsing history and interactions with our website;
  • Geolocation data, such as approximate location based on IP address information;
  • Audio, electronic, visual, and similar information, such as call recordings; and
  • Professional or employment-related information, such as current employer.

We collect this Personal Information from you as well as from our affiliates, publicly available databases, event co-sponsors, joint marketing partners and our distributors/resellers. We use this Personal Information to for the business purposes (as defined by the CCPA) described above in this Privacy Statement under “How We Use Your Personal Information.”

We disclosed the following Personal Information to third parties for our operational business purposes:

  • Identifiers, such as name, contact information, IP address and other online identifiers;
  • Personal information, as defined in the California customer records law, such as name, and contact information;
  • Characteristics of protected classifications under California or federal law, such as gender;
  • Commercial information, such as transaction information and purchase history;
  • Internet or network activity information, such as browsing history and interactions with our website;
  • Geolocation data, such as approximate location based on IP address information;
  • Audio, electronic, visual, and similar information, such as call recordings; and
  • Professional or employment-related information, such as current employer.

We disclosed these categories of Personal Information to: our affiliates; resellers and distributors; agents, suppliers, and other trusted third-party service providers; and our professional advisors, auditors and business partners.

We have not “sold” Personal Information for purposes of the CCPA..

For purposes of this Privacy Statement, “sold” or “sale” means the disclosure of Personal Information for monetary or other valuable consideration but does not include, for example, the transfer of Personal Information as an asset that is part of a merger, bankruptcy, or other disposition of all or any portion of our business. Please note that, pursuant to the CCPA, you have the right to opt out of the sale of your Personal Information.

If you are a California resident, you may request that we:

  • Disclose to you the following information covering the 12 months preceding your request:
  • The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
  • The specific pieces of Personal Information we collected about you;
  • The business or commercial purpose for collecting Personal Information about you;
  • The categories of Personal Information about you that we sold and the categories of third parties to whom we sold such Personal Information (if applicable);
  • The categories of Personal Information about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such Personal Information (if applicable).
  • Delete Personal Information we collected from you.

To make a request for the disclosures or deletion described above, please contact us here or at +1-800-227-9770. As shown in the linked form, we will need your full name, email address, your relationship to us, and details regarding your request for the purpose of verification. Once we receive your request, we will verify your identity pursuant to CCPA regulations by matching the identifying information provided by you to the personal information already maintained by us. We may apply a more stringent verification process depending on the type and sensitivity of the personal information we collect and maintain about you. If we cannot verify your identity from the information we maintain, we may ask for additional information from you, which shall only be used for the purpose of verifying your identity. After verifying your identity, we will respond to your request consistent with applicable law.

Your authorized agent may also submit a request for disclosure or deletion via the aforementioned submission methods. Pursuant to CCPA regulations, we will require the authorized agent to provide the agent’s contact information, information verifying the agent’s identity, and a signed letter of authorization from you that provides your agent with the authority to direct the handling of your Personal Information.

You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.