Repair Service Plans
Experience the expertise of our Agilent Certified service professionals with virtual technical support to troubleshoot instrument performance problems. If an onsite repair is required, benefit from preferred response time and a same-day fix rate of 80% - so you can get back to the science.
Choose from a variety of repair only service plans with options including parts, travel, labor, and consumables required for repair.
Choose from a variety of repair only service plans with options including parts, travel, labor, and consumables required for repair.
Product Details
Features
- Popular plans include CrossLab Bronze, Bronze for Government & Academia, and Repair Service
- Preferred response time over non-contractual customers
- Coverage for all labor charges for onsite visits to repair your system
- Select plans include all parts and consumables required to complete repairs are included in the cost
- Agilent Service Guarantee-- If we cannot fix an instrument covered by an Agilent CrossLab service plan, regardless of manufacturer, our escalation process will resolve the issue up to, and including replacing your instrument free. (conditions apply)
- Fast access to Agilent experts with Virtual Tech Support— a remote assistance tool included in most Repair Service Plans for troubleshooting, maintenance, or application issues
How It Works
