Situation: Managing service, supplies, and maintenance for six different instrument brands was straining resources in a QC lab. Insight: Agilent provided a total service solution: a dedicated project manager and scheduler to support all the instruments in the lab. The team manages supplies and coordinates billing. They are a resource to all for technical support and assistance. Outcome: Increased lab efficiency, better lab economics, and most important, more success meeting QC and compliance requirements.
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Real Stories from the Lab:  Story #8