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Instrument Exchange & Service Center Repair Services

To minimize downtime in your laboratory, Agilent provides rapid, cost-effective alternatives to on-site repair. Whether you choose our instrument exchange or our other service center services, we will have your laboratory running again (and systems meeting specifications) quickly.

Both options include a single, fixed charge. You choose how to pay: On Demand or Contract

Instrument Exchange Services

For select models, we will exchange your instrument for a refurbished replacement system, shipped to you immediately.

  • You will receive a replacement instrument certified to Agilent specifications, with comprehensive exchange documentation to meet your regulatory-compliance needs.
  • Agilent pays the shipping charges for the old unit and the new one.

Service Center Repair Service

Trust Agilent to accurately diagnose, repair, and return your instruments to full functionality quickly. Just send your instrument to one of our regional repair centers.

  • Agilent experts will inspect, repair, and calibrate your instrument using genuine Agilent parts and supplies in our ISO 9001-accredited facilities.
  • Turnaround time is just three to five business days.

Service Center Repair and PM Service Plan
(presently limited to Seahorse products)

With this plan, Agilent will perform service center repairs as needed on your Seahorse instrument. In addition, Agilent will perform an annual preventive maintenance (PM) in our service center. The PM includes a calibration in our controlled laboratory to factory specifications.

The list on the right shows which instruments are eligible for Agilent Instrument Exchange.

Interested in ordering? Contact Agilent here

BIOANALYZER

Eligible BIOANALYZER models. Click below to verify module support.
2100

GC

Eligible GC models. Click below to verify module support.
6850767333953396689076837693

LC

Eligible LC models. Click below to verify module support.
1100 12001260120012901100

LCMS

Eligible LCMS models. Click below to verify module support.
Chip Cube

OFFGEL

Eligible OGE models. Click below to verify module support.
OGE

QPCR

Eligible STRATAGENE models. Click below to verify module support.
StratalinkerRobocyclerMx3000

UV-VIS

Eligible UV-VIS models. Click below to verify module support.
8453V-Cary UV-VIS-NIR