Online Service Renewals FAQ
Q: Who do I contact when I have questions regarding my online renewal?
A: You may contact your Agilent Sales Representative using the contact information on your quote. You can also use the “send a message” feature found on your quote page.
Q: My phone number/contact information is listed incorrectly. How do I request updates to this information?
A: You can submit a request to change contract information using the “send a message” feature found on your quote page and specifying which information needs to be updated.
Q: If I submit a question through the “send a message” feature, how long will it take to get response back?
A: Your sales representative will respond within one business day.
Q. Why can’t I see my order active?
A. After placing your order online, your service contract renewal will show in progress. Once contract activation is complete, you will receive a confirmation email with the new service contract number. Your new contract will also be visible in your Agilent.com account.
A. After placing your order online, your service contract renewal will show in progress. Once contract activation is complete, you will receive a confirmation email with the new service contract number. Your new contract will also be visible in your Agilent.com account.
Q. How and when will I be invoiced?
A. You will be invoiced according to the billing frequency and payment terms displayed on the order submission page.
Q. How do I open a service call?
A: Once your plan is in effect, call toll-free 1-800-227-9770, select option 3, provide your system serial number and contract number to initiate a service call.
Q. What should I do if I need to make a change after I complete the online renewal process for a new contract?
A. Please email your request to your sales rep or agreements_lfssupport@agilent.com
Q. How can I cancel my renewal?
A. Please email your request to your sales rep or agreements_lfssupport@agilent.com
Q: Can I complete my service order through the online chat?
A: No, for your security do not send your financial information through the online chat. Please complete your service renewal with your payment information through the online Service Contracts web interface.