Skip to main content

A lab without performance metrics is a rudderless ship—it might feel like you’re heading in the right direction, but how can you be sure? The answer: data. More importantly, data that produces insights to help lab performance evolve.

Agilent CrossLab Connect offers the digital capabilities you need to capture and capitalize on that data. From real-time status dashboards and smart alerts to detailed utilization reports and service records, CrossLab Connect highlights the issues impacting performance today and provides the guidance necessary to address them.


AI-powered

What you need is a real-time view of your lab’s workflows, service agreements, inventories, and fleet composition and health—all in one place. This allows you to easily assess your efficiency, productivity, cost, and sustainability baselines, and identify areas for improvement.

The AI powering our platform collects and interprets sensor data, enabling you to answer the questions most critical to improving operations: how is instrument downtime impacting our productivity? Do I have the right equipment to do the work? What are my options if this instrument fails? Are there areas where staff need more training?






The results are in

When asked about their thoughts on improving laboratory operations:



0%

of laboratory leader respondents believe their workflows need optimization.

0%

of laboratory leader respondents would welcome new innovations to increase efficiency.

0%

of biopharma executive respondents observed shorter testing timelines with investments in lab digital transformation.


What you need is a comprehensive view

See your lab's workflows, service agreements, inventories, and fleet composition and health—all in one place—so it's easy to access your efficiency, productivity, cost, and sustainability baselines and identify areas for improvement.



With the deep visibility and intelligent insights CrossLab Connect provides, you can proactively address uncertainties in your operations to produce results that look like reduced downtime, faster repairs, improved workflows, and better-informed lifecycle planning.

Imagine always having a real-time view of your lab’s performance—and an AI assistant to help. With more data and better visibility into lab operations, you can continue to discover meaningful improvement opportunities as your needs change, make informed purchasing decisions for instruments and consumables, and accurately measure progress over time.

The results? More samples processed in less time. Products get to market quickly. Instrument maintenance and fleet management happens on your terms. Staff feel more in control, even at different skill levels. And most critically: continuous improvement becomes the norm. That’s what CrossLab Connect delivers.


CrossLab Connect. How it works.

The foundation of CrossLab Connect is its ability to generate a complete and constantly evolving digital inventory of lab assets, which helps you monitor instrument health, improve uptime, and manage lab economics:


  • View instrument use across the lab, quickly identifying bottlenecks to keep your workflows moving.
  • Review your instrument service history to identify underperforming instruments and training opportunities for staff.
  • Access, adjust, and build the services program you need to keep your fleet running smoothly.
  • Receive immediate alerts when issues arise to quickly and easily schedule service.

Optimize Your Lab Operations with CrossLab Connect

Introducing CrossLab Connect—analytics designed for lab operations: helping labs reduce cost, increase productivity, mitigate risk, and improve sustainability.

CrossLab Connect Explained

As part of a comprehensive service program, CrossLab Connect offers a complete set of lab operations capabilities for accelerated laboratory performance and improved return on investment. Make data-driven decisions on capital investment and operational spend. Minimize unplanned downtime. Meet customer expectations.


CrossLab Connect at work

CrossLab Connect helped Agilent engineers in Newport, DE adopt a usage-based maintenance program for their instruments. With usage-based thresholds defined for their pumps and detectors, the site experienced a significant reduction in downtime—even with testing more than 1,000 HPLC columns per day.



Moving to a usage-based maintenance plan enabled Agilent Newport to reduce downtime and improve productivity and throughput. The site saves $27k annually by reducing downtime.

Agilent Newport, DE manufacturing engineer

Downtime reduced 67%

“With immediate alerts, downtime per outage dropped from three hours to one… When we got CrossLab Connect, we identified our high-output instruments that needed more frequent maintenance, and other instruments where we could push maintenance out a bit further."


Read our customers' stories


A Smarter Approach to Maintenance

Learn how CrossLab Connect helped a high throughput testing lab evolve from a passive maintenance program.

Read case study

Minimizing Downtime for Faster Test Turnaround

Learn how CrossLab Connect was able to help a leading cancer testing laboratory significantly reduce their unplanned downtime.

Read case study

Ready to upgrade your laboratory operations?

Schedule a personalized demo with a CrossLab Connect expert to review specific capabilities for your scientific needs.

Related resources


Enhance Lab Efficiency with CrossLab Connect

High-throughput forensics laboratory improved management and utilization of laboratory instruments using CrossLab Connect.

CrossLab Services Is Your Committed Service Partner

Customized support from Agilent helps your lab reach new levels of performance and efficiency.

Sustainable Lab Solutions

Ready to reduce your lab’s environmental impact? See how Agilent can help you operate a greener lab.