Software Maintenance Plans
Maximize uptime with expert software support
- Protect your investment by opting for an Agilent CrossLab software maintenance agreement, ensuring you receive the latest upgrades and updates. Keep your lab running at peak performance, reducing downtime and increasing productivity. Experience the expertise of our Agilent software experts with unlimited telephone-based software support for advice or troubleshooting tips.
- Choose from software update or upgrade options at a fixed annual cost.
- Unlimited telephone-based software support during your agreement helps you troubleshoot and resolve issues quickly
- Notifications of software updates and performance enhancements give you access new features as they become available.
- Software updates, upgrades, and media are free over the one-year subscription period.
- Bug fixes and security updates help you avoid downtime.
- Agilent software experts solve software problems quickly and help users learn how to use the software to its greatest advantage.
Features
Documents & support
Performance-first service with sustainability in mind
Remote-enabled support that reduces trips, speeds fixes, and lowers environmental impact
- Agilent delivers high-performance services with sustainability in mind by reducing travel and leveraging remote support when possible
- Secure video, chat, and image annotation tools enable fast, accurate issue resolution with Agilent Virtual Tech Support
- Remote diagnostics help engineers arrive with the right parts, increasing first-time fix rates and reducing repeat visits
- Digital dashboards offer real-time lab insights to drive efficiency and informed decisions through CrossLab Connect
- Our online community connects lab professionals for quick troubleshooting and shared expertise
The result: Fewer service trips, a lower carbon footprint, faster resolutions, and improved total cost of ownership.
Explore more services
Need help? Contact our support team
Get support from our technical experts driving lab performance and reliability
World-class team of experts dedicated to you. Hand selected from across the globe, each bringing a wealth of experience and expertise to help you solve your issue quickly and efficiently.
Virtual tech support
Live technical help directly from experts using phone, the Virtual Assist app, or video conferencing. Video collaboration—including base-based tools—helps you troubleshoot and diagnose issues sooner, while increasing the likelihood of a remote resolution.
Consumables for repair
Typical consumables that may be included at no charge if they are needed to execute a repair under a covered plan.
Service advisor tool
Shows the most popular plans available for your specific instrument and region with resources to learn more.
Submit a request for service
Initiating a new request for service on your Agilent Technologies instrument is a simple process that takes only a few minutes.