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Reachback spectral analysis request

Our reachback service is for expert spectroscopic analysis of Resolve system scans.

Our Raman experts can help analyze a scan, or set of scans, where your Resolve system provides inconclusive results. This can be helpful if your system has:

not provided a match, despite providing a good quality spectrum
matched to something you have reason to believe is incorrect
given different results for more than one scan of the same substance under the same conditions

Using the form below, please supply as much information as possible about the scan(s) you would like us to analyze. Please provide a Reachback file(.cez) if possible.

Omitting any information may result in a delayed Agilent response.

NOTE: This service is for spectral analysis only. For system faults and all other technical support, please Contact Us.

Contact information

First name*

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Last Name*

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Email address*

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Organization*

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Phone

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System information

Resolve serial number*

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Serial number has to be 5 digits

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Environment conditions

Environment lighting*

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Approximate external temperature*

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Scans

Scan #{{$index+1}}

Same as previous scan | Remove scan

Date and time*

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Mode*

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Container type*

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Container notes

Sample type*

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Sample notes

Sample color*

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Upload scan file*

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+ Add another scan

I understand and agree that this analysis service is provided as guidance only and on best effort basis. Agilent does not accept any liability for the information provided. Use of this analysis is entirely at my own risk.

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