Quality Policy & Resources

At Agilent, we define quality as customer-perceived value. We know our customers want the best return on their investment. That’s why we ensure, through our Quality Management System (QMS) of processes, that our products and services are delivered to the level and quality our customers expect.

Our QMS is built upon a Quality Policy aligned with our customer expectations: Agilent will earn customer loyalty by providing trusted answers through continuous improvement of products, services, and interactions of the highest quality and greatest value.

To achieve this result, we will:

1. Ensure that all of our products comply with applicable safety and regulatory requirements.
2. Ensure our products meet their published specifications.
3. Maintain and continually improve the effectiveness of our product and service business management systems to conform at a minimum to ISO9001 Quality Management Standard or more stringent or legally required standards as dictated by specific markets.
4. Continually monitor and improve customers’ total experience.
5. Establish quality requirements for suppliers, partners, and contractors and hold them accountable to comply.
6. Treat customers in accordance with Agilent’s Standards of Business Conduct and Privacy policies.

For more details about our quality management system, leadership structure, regulatory compliance, and our commitment to continuous improvement see our Quality at Agilent brochure.

Additional information regarding the Agilent QMS follows: