At Agilent, we define quality as customer-perceived value. We know our customers want the best return on their investment. That’s why we ensure, through our Quality Management System (QMS) of processes, that our products and services are delivered to the level and quality our customers expect.

Our QMS is built upon a Quality Policy aligned with our customer expectations: Agilent will earn customer loyalty by providing trusted answers through continuous improvement of products, services, and interactions of the highest quality and greatest value.

To achieve this result, we will:

  1. Ensure that all of our products comply with applicable safety and regulatory requirements.
  2. Ensure our products meet or exceed their published specifications.
  3. Maintain and continually improve the effectiveness of our product and service business management systems to conform at a minimum to ISO9001 Quality Management Standard or more stringent or legally required standards as dictated by specific markets.
  4. Continually monitor and improve customers’ total experience.
  5. Establish quality requirements for suppliers, partners, and contractors and hold them accountable to comply.
  6. Treat customers in accordance with Agilent’s Standards of Business Conduct and Privacy policies.

For more details about our quality management system, leadership structure, regulatory compliance, and our commitment to continuous improvement see our Quality at Agilent brochure.

Additional information regarding the Agilent QMS follows:

ISO Certificates

Agilent Technologies, Inc.

ISO 9001 Certificate (Quality Management System) PDF(0.3MB)
ISO 13485 Certificates (Medical Device Quality Management System)
(applicable to selected Agilent sites only)
ISO 14001 Certificate (Environmental Management System) PDF(0.1MB)

Agilent CrossLab Group (ACG)

Agilent Technologies ULTRA Scientific
ISO 9001 - Quality Management System PDF(0.3MB)
ISO 17025 - 1 Testing PDF(0.2MB)
ISO 17034 - Reference Material PDF(0.2MB)

Biomolecular Analytical Division (BAD)

ISO 9001 - Quality Management System (Ankeny) PDF(1.3MB)

Diagnostics & Genomics Group (DGG)

Dako Manufacturing of Diagnostic Products
ISO 13485 Medical Devices - Quality Management Systems - Requirements for Regulatory Purposes
ISO 13485 (Denmark) PDF(0.1MB)
ISO 13485 (US) PDF(0.2MB)

MDSAP (Medical Device Single Audit Program)
ISO 13485 MDSAP (Denmark) PDF(0.3MB)
ISO 13485 MDSAP (US) PDF(0.3MB)

European Union
98/79/EC (IVD Directive), Annex IV: EC Certificate - Full Quality Assurance Certificate
IVD - EC Certificate (Denmark) PDF(0.1MB)

Genomics Solutions Division
ISO 13485 Medical Devices – Quality Management Systems PDF(1.2MB)
ISO 13485 Santa Clara MDSAP PDF(0.3MB)
ISO 13485 Cedar Creek MDSAP PDF(0.3MB)
ISO 13485 Niel Belgium Medical Devices – Quality Management Systems PDF(0.7MB)
Niel Belgium CE IVD Notification Certificate PDF(0.3MB)

Agilent Technologies Belgium
ISO 13485 Medical Devices – Quality Management System PDF(0.9MB)
ISO/IEC 27001 – Information Security PDF(0.2MB)

Life Sciences and Applied Markets Group (LSAG)

ISO 9001 Genohm PDF(0.6MB)
ISO 13485 BioTek Instruments, Inc. PDF(0.1MB)

Agilent's Supplier Information
Other Related Policies

Please contact us if you have any questions.