Quality

Our QMS is built upon a Quality Policy aligned with our customer expectations

Agilent will earn customer loyalty by providing trusted answers through continuous improvement of products, services, and interactions of the highest quality and greatest value.

At Agilent, we define quality as customer-perceived value. We know our customers want the best return on their investment. That’s why we ensure, through our Quality Management System (QMS) of processes, that our products and services are delivered to the level and quality our customers expect.

To achieve this result, we will:

  1. Ensure that all of our products comply with applicable safety and regulatory requirements.
  2. Ensure our products meet their published specifications.
  3. Maintain and continually improve the effectiveness of our product and service business management systems to conform at a minimum to ISO9001 Quality Management Standard or more stringent or legally required standards as dictated by specific markets.
  4. Continually monitor and improve customers’ total experience.
  5. Establish quality requirements for suppliers, partners, and contractors and hold them accountable to comply.
  6. Treat customers in accordance with Agilent’s Standards of Business Conduct and Privacy policies.

Quality at Agilent

Details about our quality management system, leadership structure, regulatory compliance, and our commitment to continuous improvement.

ISO Certificates

Agilent Technologies, Inc.

Agilent Technologies Order Fulfillment

  • Agilent Technologies Manufacturing, Waldbronn Germany - Scope: Manufacture and distribution of bio-analytical instruments and related software for In Vitro Diagnostic applications.
    English ISO 13485 (PDF, 92KB)
  • Agilent Technologies, Singapore Pte. Ltd. Inc. - Scope: Manufacture and Distribution of Bio-Analytical Instruments, Microarray Scanner Systems, Related Software and Accessories for In Vitro Diagnostic Applications.
    English ISO13485 (PDF, 400KB)
  • Agilent Technologies, LDA Malaysia Sdn. Bhd. – Scope: Manufacture and Distribution of Bio-Analytical Instrument, Related Software and Accessories for In Vitro Diagnostic Applications.
    English ISO13485 (PDF, 400KB)

Agilent CrossLab Group (ACG)

Diagnostics & Genomics Group (DGG)

Life Sciences and Applied Markets Group (LSAG)

Agilent's Supplier Information

Quality Policy Resources:

Agilent IVDR Position Statement (PDF, 48KB)

Agilent Warranty Terms

Agilent Customer Experience (ACX) Survey (PDF, 658KB)

Statement on REACH (PDF, 127KB)

Statement on RoHS - English (PDF, 52KB)

Product Take-back Program

Declaration of Conformity (DoC)

Safety Data Sheets (SDS)

ISO 14001 and EHS Management System

Other Related Policies

Agilent's Environmental, Health and Safety Policy (PDF, 0.1MB)

Counterfeit Part Policy (PDF, 0.1MB)

Contact Us

Have a question, need support, or have feedback?

Contact Us

Working with Agilent

Agilent Statement on Coronavirus

"During this challenging time, Agilent's focus is on supporting our customers, our employees and the local communities in which we operate."

Agilent Standard of Business Conduct

Agilent’s Commitment to Uncompromising Integrity

Compliance Helpline

An avenue for employees and members of the public to speak up and report questions and concerns about ethics and compliance issues.

Agilent's Information Security Approach

Agilent Technologies security program is based on industry standards including ISO 27002 Code of Practice, NIST and the COBIT 5 Framework.

Agilent GDPR Statement

Agilent’s GDPR compliance preparations focused on enhancing data privacy controls that benefit all our customers without impairing our ability to provide solutions that enable customers to gain the insights they seek.

Agilent Suppliers

Common sense, good judgement, and the highest standards of integrity are what we use in working with suppliers.

Contracting with Agilent

The terms and conditions governing purchase of Agilent products and/or services.

Environmental Policy & Social Responsibility

Agilent Technologies is committed to conducting its business in an ethical, socially responsible and environmentally sustainable manner.

Quality Policy & Resources

At Agilent, we define quality as customer-perceived value.

U.S. Government

The GSA Schedules program offer technologies and solutions to U.S. Government agencies serving a wide range of applications.

University Relations

Agilent takes an active role in supporting higher education and research around the world.
Working with Agilent