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The iLab system is offered under the “Software-as-a-Service” (SaaS) model. Unlike traditional software, customers do not need to set up, maintain, or support the system locally. Instead, iLab creates accounts for customers on a server that is hosted and maintained by iLab.

Prompt, thorough and accessible support is a central element of the iLab service. Our dedicated Support Team strives to ensure all users have answers to their questions or challenges in an expedient and helpful manner. Unlimited support and assistance is available to all users, including facility personnel, administrators and end customers.

iLab follows a standardized implementation process designed to ensure a smooth transition and to fulfill each core research facilities’ unique requirements.

Integration of the software with institutional financial systems, identity management systems, or specialized software systems is implemented by a dedicated implementation team.

Deploying a robust and flexible core facility management system offers institutions significant benefits, saving time and money for core personnel, institutional administrators, and researchers. In addition, the establishment of a shared platform ensures the institution enjoys the full benefit of its significant investment in core operations.

iLab Operations Software products are offered on an annual subscription basis. This subscription includes all elements required to effectively run the solution, including access to the software, upgrades, maintenance, hardware, hosting, data backup, and unlimited end user support.A Software-as-a-Service model leads to a lower Total Cost of Ownership (TCO) than a traditional software model where the institution is responsible for user support, maintenance, upgrades, and hardware. The iLab subscription is priced on a per-facility basis, allowing affordable access for institutions both large and small. The specific price per facility depends on a number of factors, most notably size and complexity. Please contact ilab-info@agilent.com to request a specific price quote for your institution.