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Corporate Citizenship Report 2010

 

Overview

Management Approach

Agilent Technologies Inc. is the world's premier measurement company and a technology leader in chemical analysis, life sciences, electronics and communications. Agilent has three primary business segments: Life Sciences, Chemical Analysis, and Electronic Measurement. The company has 18,500 employees and serves customers in more than 100 countries. Agilent had net revenues of $5.4 billion in fiscal year 2010. The company's stock is traded on the New York Stock Exchange under the ticker symbol "A."

We value our recognition by the investor community as both a market leader and a leader in social and environmental responsibility. Agilent's value of uncompromising integrity is key to our open and transparent disclosure of information. We encourage regular communication with investors and other stakeholders on our financial performance. We hold annual shareholder meetings to provide updates on our company strategy and financial performance. We also report our performance through quarterly conference calls and annual report. Agilent publishes its financial information, including Securities and Exchange Commission filings, proxy statements, and earnings announcements on its Investor Relations website at www.investor.agilent.com.

Agilent is committed to the highest standard of corporate governance, business conduct and ethics. Our Amended and Restated Corporate Governance Standards, the charters of our Audit and Finance Committee, our Compensation Committee, our Executive Committee and our Nominating/Corporate Governance Committee, as well as our Standards of Business Conduct (including code of ethics provisions that apply to our principal executive officer, principal financial officer, principal accounting officer and senior financial officers) are available on our website at www.investor.agilent.com  under "Corporate Governance."

Agilent recognizes ISO 26000 as the reference document that provides guidance on social responsibility. Agilent aligns with ISO 26000 standards as part of our social responsibility practices. As such, Agilent economic-related practices and processes align with the ISO Core subjects Organizational Governance 6.2 and Fair Operating Practices 6.6.

Stakeholder Engagement Agilent engages with a wide range of stakeholders on issues that affect the company's operations. During business planning, Agilent considers external charters, principles and guidelines. We also participate in industry and trade groups at local, regional, state, national and international levels to address emerging issues; develop industry-wide approaches to environmental and social challenges; and cooperate with governments, non-governmental organizations and other stakeholders on common concerns. Agilent's stakeholders include:

  • Customers
  • Employees
  • Investors
  • Suppliers
  • Government agencies
  • Communities
  • Neighbors
  • Non-governmental organizations

We engage with our stakeholders through consultations, surveys, ad-hoc feedback and reviews:

  • Through our Agilent Customer Satisfaction program, we survey customers who interact with various touch-points across our businesses and regions, and we provide continual updates to our management.
  • Our Agilent Market Survey provides a measure of our customers' loyalty compared to the loyalty of our competitors' customers. The results are used to identify opportunities for growth and areas where additional business investments are warranted. Agilent is associated with trust, safety and success due to its heritage, breadth of products and long-standing reputation.
  • Each year we choose a focused area for improvement and conduct a quarterly Leadership Audit to measure employee perceptions of progress, and hold middle and senior managers accountable for continuous improvement. Every two to three years, we survey employees regarding their perceptions of Agilent's management practices and culture. Highlights of the survey results are discussed in the Employment section of this report.
  • On a quarterly basis at most of Agilent's sites, employee sessions are held to share business updates and country-specific affairs, as well as to address employee-requested topics.
  • We regularly meet and communicate with our investors and other members of the financial community. This includes one-on-one meetings, quarterly financial-results conference calls, Agilent Analyst Meetings and our annual shareholder meeting.
  • We require our suppliers to adhere to our Supplier Environmental Social Responsibility (ESR) Code of Conduct, and we work with suppliers to address environmental and social issues that are identified in their operations.
  • We have ongoing relationships with regulators at local, regional and national levels regarding operational areas such as Environmental Health and Safety (EHS) and product environmental and safety compliance.

These feedback mechanisms provide Agilent with information to help improve our environmental, social and economic performance. For example, Agilent Workplace Services monitors global issues and reviews external inquiries to help identify areas where we could further improve our EHS performance and programs. Similarly, Corporate Relations uses the input it receives to help guide our community programs, such as volunteerism and grants.

External Charters and Principles

Many of Agilent's policies and practices used in the operation of our business are consistent with internationally accepted charters and principles. Some of the guidelines, charters and principles that were considered by Agilent in developing our policies, position statements, EHSMS and reporting structures are:

  • ISO 14001:2004 - International standard for environmental management systems
  • ISO 9001:2008, Quality Management Systems - Requirements ISO 9000:2005,
  • ISO 9000:2005 - Quality Management Systems - Fundamentals and Vocabulary
  • ISO 26000 - Standard that provides guidance on social responsibility
  • OHSAS 18001:1999 - standard for occupational health and safety management systems
  • Global Reporting Initiative - GR3 2006 sustainability reporting guidelines
  • 1987 Montreal Protocol on Substances that Deplete the Ozone Layer and adjusted by Meetings of the Parties in 1990, 1992, 1995 and 1997; Ozone Secretariat, United Nations Environmental Program
  • EU Regulations 1272/2008/EC on Classification, Labeling and Packaging
  • EU Waste Electrical and Electronic Equipment (WEEE) Directive 2005
  • Conventions of the International Labour Organization (ILO)
  • U.S. Foreign Corrupt Practices Act and those enacted under the OECD Convention on Combating Bribery of Foreign Public Officials in International Business Transactions.

 

Memberships of Organizations

Agilent participates in trade, industry and professional organizations that are local, national and global. Participation helps Agilent achieve business and citizenship goals by enabling us to work with other companies on issues that affect our industry. Membership also keep Agilent abreast of industry issues and best practices and provide vehicles through which we can contribute to and influence public policy. Examples of these memberships are:

  • American Electronics Association
  • Boston College Center for Corporate Citizenship
  • Confederation of Indian Industry
  • Corporate Executive Board
  • European Union Committee of the American Chamber of Commerce
  • Japan Electric Measuring Instruments Manufacturers Association
  • International Electronics Manufacturing Initiative
  • National Association of Software and Services Companies
  • Silicon Valley Leadership Group
  • United States - Association of Southeast Asian Nations Business Council

 

Governance - Management Approach

A global company operating in more than 110 countries, Agilent is committed to policies, procedures and processes that ensure effective corporate governance and compliance with laws and regulations in countries where it operates.

From the Board of Directors Code of Conduct to the Standards of Business Conduct for employees, these sets of standards govern behavior of Agilent employees and the conduct of Agilent business leaders. In addition, Agilent Values, Personnel Policies and Guidelines, and business and site policies all apply to the day-to-day work at Agilent.

Agilent's Standards of Business Conduct is the corporate guide to ethical and legal responsibilities for every employee, as well as the ethical standard for dealing with customers, competitors, and suppliers. Every Agilent employee is required to attend Standards of Business conduct training on a regular basis. A confidential process has been established for employees to report a Standards of Business Conduct Violation.

Agilent recognizes ISO 26000 as the reference document that provides guidance on social responsibility. Agilent aligns with ISO 26000 standards as part of our social responsibility practices. As such, Agilent Corporate Governance processes and procedures align with ISO Core subjects: Organizational Governance 6.2 :http://www.investor.agilent.com/phoenix.zhtml?c=103274&p=irol-govhighlights .

Economic - Management Approach

Agilent Technologies Inc. is the world's premier measurement company and a technology leader in chemical analysis, life sciences, electronics and communications. Agilent has three primary business segments: Life Sciences, Chemical Analysis, and Electronic Measurement. The company has 18,500 employees and serves customers in more than 110 countries. Agilent had net revenues of $5.4 billion in fiscal year 2010. The company's stock is traded on the New York Stock Exchange under the ticker symbol "A."

We value our recognition by the investor community as both a market leader and a leader in social and environmental responsibility. Agilent's value of uncompromising integrity is key to our open and transparent disclosure of information. We encourage regular communication with investors and other stakeholders on our financial performance. We hold annual shareholder meetings to provide updates on our company strategy and financial performance. We also report our performance through quarterly conference calls and annual report. Financial information including Securities and Exchange Commission filings, proxy statements, and earnings announcements are available at www.investor.agilent.com.

Agilent is committed to the highest standard of corporate governance, business conduct and ethics. Our Amended and Restated Corporate Governance Standards, the charters of our Audit and Finance Committee, our Compensation Committee, our Executive Committee and our Nominating/Corporate Governance Committee, as well as our Standards of Business Conduct (including code of ethics provisions that apply to our principal executive officer, principal financial officer, principal accounting officer and senior financial officers) are available at www.investor.agilent.com  under "Corporate Governance".

Agilent recognizes ISO 26000 as the reference document that provides guidance on social responsibility. Agilent aligns with ISO 26000 standards as part of our social responsibility practices. As such, Agilent Economic related practices and processes align with ISO Core subjects: Organizational Governance 6.2 and Fair Operating Practices 6.6.

Environmental - Management Approach

Agilent is committed to conducting its business in an ethical, socially responsible and environmentally sustainable manner by reporting performance and ensuring production and operations meet or exceed relevant environmental legislation and regulations. Agilent operates under a company - wide environmental, health and safety management system (EHSMS) that applies to our design, development, manufacturing, distribution and sales and service operations worldwide. Agilent demonstrates the effectiveness in managing its impact on the environment by maintaining an ISO 14001 registration of our Environmental Health and Safety Management System (EHSMS). EHSMS is a tool to drive continual improvement in environmental performance and pursuit of sustainability. Agilent sets expectations of its suppliers to adhere to environmental and social responsibility principles that are similar to those valued in Agilent. Our Supplier Environmental and Social Responsibility Code of Conduct require suppliers to adopt sound environmental, health and safety management practices.

Agilent also is committed to designing, manufacturing and distributing environmentally responsible products. Environmental aspects are considered in the design, manufacture, distribution, use, obsolescence, disposal, recovery and reuse of Agilent products. Our aim is to minimize environmental impact of our products and operations by conforming to applicable regulations. When a customer decides an Agilent product is no longer needed, Agilent has implemented several options for our customers for reuse, remanufacture or take back based on the product type or customer location to ensure the product is properly managed. Additional information on our environmental and social performance may be found in Agilent's Corporate Citizenship Report at www.agilent.com/go/sustainability .

Agilent recognizes ISO 26000 as the reference document that provides guidance on social responsibility. Agilent aligns with ISO 26000 standards as part of our social responsibility practices. As such, Agilent Environmental policies, programs and procedures align with ISO Core subjects: Environment 6.4

Links: http://www.agilent.com/environment/epolicy.pdf .

Social: Labor and Decent Place to Work Management Approach

Agilent conducts its business with uncompromising integrity and promotes human rights within the company's sphere of influence. The company publicly displays its Human Rights and Labor Policy, click here. (.pdf 69KB)

Agilent's competitive advantage is to become the leader in innovation, creativity, problem-solving and organizational flexibility. As a company, Agilent must be able to address work-life balance and leverage diverse perspectives, talents and teams to meet its global challenges. The workforce demographics are changing in most countries. The competition to attract and retain top talent is increasing. To ensure our business success, Agilent must be the best place to work for everyone. Global competitiveness is achieved not only by designing, manufacturing, marketing and selling superior products. Agilent also strives to develop and apply excellent people skills around the world.

Agilent is in tune with the changing global, economic marketplace and endeavors to ensure that our policies and practices support our core beliefs, values, guiding principles and goals to make Agilent the best place to work for every employee. The company policies and practices support global diversity, inclusion and work-life success.

http://jobs.agilent.com/who_we_are/index.html

http://www.agilent.com/diversity/English/index.shtml?cmpid=4374

http://jobs.agilent.com/who_we_are/awards.html

Agilent recognizes ISO 26000 as the reference document that provides guidance on social responsibility. Agilent aligns with ISO 26000 standards as part of our social responsibility practices. As such, Agilent Labor and Employee policies and processes align with ISO Core subjects: Organizational Governance 6.2, Human rights 6.3 and Labor Practices 6.4

Social: Human Rights

Human Rights and Labor Policy, click here. (.pdf 69KB)

Agilent Technologies Supplier Environmental and Social Responsibility (ESR) Code of Conduct.

Agilent expects its suppliers to adhere to the requirements in this document. Our Code of Conduct requires suppliers to adopt sound environmental, health and safety management practices and incorporates eight International Labour Organization (ILO) Conventions that have been identified as fundamental to the rights of human beings at work. Agilent has programs in place to monitor our suppliers' conformance with the Supplier Code of Conduct.

Agilent recognizes ISO 26000 as the reference document that provides guidance on social responsibility. Agilent aligns with ISO 26000 standards as part of our social responsibility practices. As such, Agilent Human Rights policies and practices align with ISO Core subjects: Human Rights 6.3 and Labour Practices 6.4 and Fair Operating Practices 6.6

Social: Society

Agilent's policies, values, organization and business management systems apply across all our global businesses. They are designed to:

  • Reduce our negative impacts on the environment.
  • Protect the occupational health and safety interests of our employees.
  • Ensure customer requirements are met.
  • Enhance our value to our communities.
  • Ensure the highest levels of quality in our products and services.
  • Increase our competitiveness.
  • Create a consistent approach across business groups, where applicable.
  • Meet the expectations of our stakeholders.
  • Conduct business in an ethical manner.

Agilent considers external charters, principles and guidelines that have been developed through multi-stakeholder processes to guide our business activities. We also participate in a variety of intra- and cross-industry forums to address emerging issues, develop industry-wide approaches to social and environmental challenges and cooperate with governments, non-governmental organizations (NGOs) and other stakeholders on common concerns.

As part of its Corporate Citizenship Objectives, Agilent strives to be an economic, intellectual and social asset to each nation and community where the company conducts business. Agilent has been consciously and strongly committed to community involvement through many initiatives - the Agilent Foundation, Agilent Giving and other signature programs that give back to the community.

http://www.agilent.com/comm_relation/index.shtml?cmpid=426868 

Agilent recognizes ISO 26000 as reference document that provides guidance on social responsibility. Agilent aligns with ISO 26000 standards as part of our social responsibility practices. As such, Agilent Social initiatives align with ISO Core subjects: Organizational Governance 6.2, Fair Operating Practices 6.6 and Community Involvement and Development 6.8

Social: Product Responsibility

Agilent's Business Management System (BMS) is designed to support Agilent's business groups - Electronic Measurements Group (EMG), Chemical Analysis Group (CAG) and Life Sciences Group (LSG) - so that Agilent products, services and interactions consistently and effectively meet customer expectations, applicable regulatory requirements, and provide a mechanism for continual improvement.

BMS provides a framework for business groups and operations to make decisions appropriate to their specific business, customer, and geographic needs while ensuring that applicable minimum standards are met.

It describes the minimum standards and the required processes for the business groupsí business management systems that are designed to conform to ISO 9001:2008. Each business group maintains their business management system to describe their specific required processes for meeting customer expectations and, where applicable, other standards such as ISO14001, ISO/IEC 17025, AS 9100, ISO 13485, or TL 9000. The Agilent infrastructure organizations provide centrally managed, business-critical services and operate as internal service suppliers to the business groups.

Ensuring that our products and services are safe before they come to market is just one part of our responsibility to customers. We also make certain that those customers have easy access to the information they want or need about those products and services.

http://www.agilent.com/quality/qpolicy.pdf

http://www.agilent.com/quality/qualityman.pdf

Agilent recognizes ISO 26000 as the reference document that provides guidance on social responsibility. Agilent aligns with ISO 26000 standards as part of our social responsibility practices. As such, Agilent Product Responsibility processes align with ISO Core subjects: Organizational Governance 6.2, Fair Operating Practices 6.6 and Consumer Issues 6.7.

 

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