The results Agilent sees will not occur from random sourcing or selecting suppliers solely on competitive quotations. We will make the correct selection of suppliers based on several criteria listed below, and then we will work closely with our suppliers in specific areas to improve quality and productivity.
Agilent uses TQRDCE supplier expectations and performance feedback, where T, Q, R, D, C and E represent Technology, Quality, Responsiveness, Delivery, Cost, and Environmental and Social Responsibilities. By setting the following supplier expectations. Agilent hopes to maximize customer satisfaction, maximize responsiveness to change, and provide a framework for effective communications.