CrossLab Asset Management Programs
Gain complete visibility and control of your lab equipment inventory
- The foundation for successful modern laboratories is a comprehensive lab operations management plan. This enables building and effectively executing an operating philosophy, leading to consistently meeting your scientific and business goals. Finding the partner who best helps your organization develop and execute this plan - from current operations to future strategies - will enable you to achieve this success.
- Our asset management programs bring over 40 years of experience in day-to-day lab operations. We can guide you on the journey to advance lab performance and elevate scientific productivity. Using a proven set of methodologies, products, and services with a focus on continuous innovation, together we can simplify, optimize, and transform your lab.
- Lab-Wide Focus. Create a flexible, fit-for-purpose operation providing relevant metrics to help increase throughput and reduce downtime, cost, and unscheduled maintenance for all instruments.
- Support for Your Scientists and Technicians. Reduce the distraction of equipment maintenance and downtime to enable long-term transformation through workflow assessments and ongoing training.
- Enhanced Laboratory Economics. Achieve improved equipment utilization, flexible financial models, and intelligent procurement management.
- Streamlined Process and Governance. Leverage leading methodologies to strengthen your lab asset management strategy.
- Comprehensive Data Integrity Program. Enable adherence to global regulatory requirements.
- Tailored Approach. Drive beyond the status quo and focus on the success of your organization.
Features
Documents & support: learn, troubleshoot & train
Explore educational videos, training modules, product support, and interactive tools—all in one place
Frequently asked questions
On Demand Online - Requesting and Placing Your Service Order is Easier Than Ever
Need Agilent’s services but not ready to commit to a full-service contract? Schedule an On Demand Repair and PM for a great interim solution.
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Services
Compliance Consulting
Our CrossLab compliance consulting services are focused on critical areas such as computer system validation (CSV) for GAMP5 (risk-based approach and V model) and part/annex 11 (electronic records and signatures), audits/assessments for data integrity, and custom ...
Compliance Services
Multi-Vendor Services
Looking to manage your entire instrument fleet with just one service provider? Partner with Agilent CrossLab to standardize high-quality service across your analytical laboratory instruments. With a single service provider, you can experience greater operational ...
Service Plans & Agreements
Performance-first service with sustainability in mind
Remote-enabled support that reduces trips, speeds fixes, and lowers environmental impact
- Agilent delivers high-performance services with sustainability in mind by reducing travel and leveraging remote support when possible
- Secure video, chat, and image annotation tools enable fast, accurate issue resolution with Agilent Virtual Tech Support
- Remote diagnostics help engineers arrive with the right parts, increasing first-time fix rates and reducing repeat visits
- Digital dashboards offer real-time lab insights to drive efficiency and informed decisions through CrossLab Connect
- Our online community connects lab professionals for quick troubleshooting and shared expertise
The result: Fewer service trips, a lower carbon footprint, faster resolutions, and improved total cost of ownership.
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Need help? Contact our support team
Get support from our technical experts driving lab performance and reliability
World-class team of experts dedicated to you. Hand selected from across the globe, each bringing a wealth of experience and expertise to help you solve your issue quickly and efficiently.
Virtual tech support >
Live technical help directly from experts using phone, video conferencing or the Virtual Assist app.
Consumables for repair >
Typical consumables that may be included at no charge if they are needed to execute a repair under a covered plan.
Service advisor tool >
Shows the most popular plans available for your specific instrument and region with resources to learn more.
Submit a request for service
Initiating a new request for service on your Agilent Technologies instrument is a simple process that takes only a few minutes.