Multi-Vendor Services
Maximize uptime with expert software support
- Looking to manage your entire instrument fleet with just one service provider? Partner with Agilent CrossLab to standardize high-quality service across your analytical laboratory instruments. With a single service provider, you can experience greater operational efficiencies and cost savings with a single service plan.
- Our service experts deliver the comprehensive repair, maintenance, and compliance support you need for your non-Agilent chromatography and mass spectrometry instrumentation.
- A single-source solution – Streamlines lab management to address all your chromatography and mass spectrometry instrument service needs.
- Peace of mind – The Agilent Service Guarantee applies to both Agilent and non-Agilent Instrumentation.
- Consistent, reliable service across your analytical fleet – Ensured by Agilent-developed Multi-Vendor checklists and statements of work.
- Qualified and certified – Get comprehensive repair, preventive maintenance, and compliance services from the same experts you trust to maintain your Agilent instruments.
- Vendor-neutral compliance protocols – Facilitate optimized results for each instrument.
- A comprehensive inventory of parts – Covers instruments across OEMs and platforms, assuring availability and favorable response times.
Features
Documents & support: learn, troubleshoot & train
Explore educational videos, training modules, product support, and interactive tools—all in one place
Explore more services
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Need help? Contact our support team
Get support from our technical experts driving lab performance and reliability
World-class team of experts dedicated to you. Hand selected from across the globe, each bringing a wealth of experience and expertise to help you solve your issue quickly and efficiently.
Virtual tech support >
Live technical help directly from experts using phone, video conferencing or the Virtual Assist app.
Consumables for repair >
Typical consumables that may be included at no charge if they are needed to execute a repair under a covered plan.
Service advisor tool >
Shows the most popular plans available for your specific instrument and region with resources to learn more.
Submit a request for service
Initiating a new request for service on your Agilent Technologies instrument is a simple process that takes only a few minutes.