CrossLab Relocation Services

Project Manager standing discussion

Your single, trusted laboratory relocation service provider

  • Agilent CrossLab Relocation Services deliver end-to-end lab moves with expert planning, dedicated project management, and comprehensive support. From early project consultation and risk mitigation, to decommissioning and lab exit, every lab relocation is strategically managed to minimize downtime and ensure operational continuity. Whether you're moving a single instrument or an entire lab, Agilent partners with you every step of the way.
  • Lab-wide moving capabilities: We can move one instrument or your entire lab—including consumables, chemicals, cold storage, and equipment from any manufacturer
  • Expert lab relocation specialists: Minimize delays with a dedicated project manager for your laboratory move from start to finish
  • Early project consulting: We provide optimized lab layouts to minimize post-move rework, saving you time and money
  • Laboratory design and 3D modeling: True-to-scale virtual designs to visualize lab layout, only available in select countries
  • Comprehensive compliance services: Maintain quality requirements with compliance services like IQ,OQ, FV, and more, pre and post move
  • Sustainable solutions: We offer reusable packaging, instrument trade-in, buyback, and recycling, as well as procurement support

CrossLab Relocation Services

Your single, trusted laboratory relocation service provider

Scientists and CrossLab reps having a discussion around a table

Features

How it works

Science-ready lab moves, no matter the distance

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Optimize your lab move with early project planning

A dedicated project manager streamlines your move by optimizing lab layout and workflows, evaluating needs like training and tech upgrades, and move preparation to cut costs and minimize instrument downtime.

Use CrossLab Connect for asset management

Precision handling for every step of your move

Agilent expertly deinstalls, packs, and transports lab equipment with standardized protocols. Our relocation project management includes equipment condition checks, route risk assessments, and handling of regulated materials such as chemicals and cold storage. Each step is executed to ensure compliance, safe delivery, and operational continuity.

Learn more about our services

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Uninterrupted return to science

The work isn't over after the move. Agilent delivers reinstallation, method workflow setup, and compliance services like IQ and OQ to restore your lab to operational readiness. Leverage our vast network of trusted partners for a stress-free experience start to finish.

Interested in qualification services?

What if you could have it all?

Single, trusted lab service provider
Early engagement
Cost optimization, intelligent spend
Minimized downtime and time savings
Project management methodology
Data integrity, security, and compliance
Laboratory design and consultation
Vendor management

Customer stories

"A relocation project of this complexity required a service provider with strong project management experience and exceptional communication skills. That’s why we chose Agilent.”

~Tamara Krug-Leitner,

Head of Unit TOC—Quality Control
Microbials, Boehringer Ingelheim

CrossLab reps and customers with an open laptop around a table
Two forklifts with moving boxes on them in a warehouse

"Agilent played a lead role at every step of our move with absolute professionalism. They prepared well, weeks in advance, ensuring every item moved would be operational as soon as possible after relocation."

~Dr. Conor Delahunty,

Vice-President, Innovation
Symrise Asia Pacific Pte. Ltd.

Documents & support: learn, troubleshoot & train

Explore educational videos, training modules, product support, and interactive tools—all in one place

1,000+ Assets Across 9 Labs Relocated, Within Schedule, Under Budget and Fully Functioning

Agilent's Relocations team can adapt and is flexible to unexpected conditions and events.

Brochure

Agilent CrossLab Relocation Services

A leave-behind brochure about Agilent's CrossLab Relocation Services that reduces the stress of your move and quickly restores your new lab to full operation.

Brochure

Frequently asked questions

Does Agilent move non-Agilent equipment?

Agilent can move any equipment you have in the lab, regardless of vendor including Waters, Thermo Fisher, Shimadzu, PerkinElmer, and more.

Can Agilent move glassware, reagents, chemicals, and supplies?

Yes. Agilent can move your reagents, chemicals, supplies, and handle all of the necessary custom requirements, environmental controls, and hazard materials transportation needs. Glassware can be moved including but not limited to glass pipettes, Erlenmeyer flask, burettes, beakers, and much more.

I need qualifications and preventive maintenance to be delivered before and after the move. Can Agilent provide those services?

Agilent can provide an array of compliance and maintenance services before and after your move to meet regulatory needs or internal SOP requirements. These include preventive maintenance (PM), installation qualifications (IQ), operational qualifications (OQ), mechanical qualifications (MQ), functional verifications (FV), and performance verifications (PV). All protocols are tested to Agilent standards and are vendor neutral, we can perform compliance services regardless of OEM.

I have an inventory system. Can Agilent help me update my inventory system with the new location of all of my equipment?

Agilent experts can help update your LIMS, Maximo, or any other inventory system you have with all of the new location data.

I have many manufacturers of instruments and assets, all with different contracts and points of contact, what can Agilent do to make moving simpler?

Agilent will manage all of your contracts, work with vendors to obtain quotes for moving assets, and schedule them to de-install and re-install your equipment. Agilent will be your one point of contact for everything in your lab and will handle all the details. Simple, fast, worry-free.

I am moving my entire operation, multiple sites and multiple buildings. It will take many months to complete as I can’t afford to have all of my labs down at one time. Can Agilent help me plan my relocation to minimize the impact to my lab operations?

For large or complex moves, Agilent will assign a dedicated Project Manager who will be with you every step of the way. Our Project Managers will help to schedule each phase of your move to meet your needs and minimize operational downtime. They will manage, organize and schedule all of the resources, vendors and movers needed to make your move successful.

I just need to move one instrument to a different floor; can Agilent do that?

Agilent can move a single asset across the hall or an entire lab across the world. No matter how many assets you have, how simple or complex your relocation needs may be, Agilent has a solution for you.

I have older assets in my lab; can Agilent help me decide if it is worth moving my assets?

Yes, and you can read more about it on our Relocation brochure.

What happens if my instrument doesn’t perform the way it did before the move?

At a minimum, Agilent performs a pre-move and post move benchmark check for every asset and helps to ensure that the instrument will perform the same as it did prior to the move.

style

Performance-first service with sustainability in mind

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Remote-enabled support that reduces trips, speeds fixes, and lowers environmental impact

  • Agilent delivers high-performance services with sustainability in mind by reducing travel and leveraging remote support when possible.
  • Secure video, chat, and image annotation tools enable fast, accurate issue resolution with Agilent Virtual Tech Support
  • Remote diagnostics help engineers arrive with the right parts, increasing first-time fix rates and reducing repeat visits
  • Digital dashboards offer real-time lab insights to drive efficiency and informed decisions through CrossLab Connect
  • Our online community connects lab professionals for quick troubleshooting and shared expertise

The result: Fewer service trips, a lower carbon footprint, faster resolutions, and improved total cost of ownership.

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Need help? Contact our support team

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Get support from our technical experts driving lab performance and reliability

World-class team of experts dedicated to you. Hand selected from across the globe, each bringing a wealth of experience and expertise to help you solve your issue quickly and efficiently.


Call support

Virtual tech support

Live technical help directly from experts using phone, video conferencing or the Virtual Assist app.

Consumables for repair

Typical consumables that may be included at no charge if they are needed to execute a repair under a covered plan.

Service advisor tool

Shows the most popular plans available for your specific instrument and region with resources to learn more.

Submit a request for service

Initiating a new request for service on your Agilent Technologies instrument is a simple process that takes only a few minutes.