Maximize Lab Productivity
With thousands of service experts around the globe serving you, we have just the right service plan for your lab. Along with being a wise investment, you’ll enjoy a host of benefits from Agilent CrossLab services, including:
- Troubleshoot problems over the phone or deploy field service personnel
- Deployment of highly trained field service engineers that can leverage insights to improve scientific results and generally fix the problem on the first visit
- Use of Agilent guaranteed parts
- Rigorous procedures for reducing downtime and improving scientific results
- Automated Compliance Engine software for regulatory compliance
- Access to the latest software available by taking advantage of an Agilent CrossLab Software Maintenance Agreement.
When your system needs a repair or maintenance and you do not already have a service plan in place, our On-Demand Laboratory Instrument services can get you up and running quickly. Count on a reliable service delivered by an expert using Agilent quality parts. Choose standard or priority response times that meet your needs.
Repair Center and Instrument Exchange
As an alternative to onsite service calls, Agilent CrossLab also offers cost-effective options to get your lab up and running quickly through its Service Repair Centers and Instrument Exchange Program.
For certain instruments that can be shipped, you can take advantage of overnight repair using our Instrument Exchange Program. We will provide you with a replacement instrument, certified to Agilent’s standards, and we will pay for the shipping costs of both the old and new unit.
Or, you can ship your instrument to an Agilent CrossLab Service Repair Center near you and have our trusted experts inspect, repair and calibrate your instrument using Agilent parts and supplies within an ISO-9001 accredited facility. Turnaround time is just 3 to 5 days.
Our preventive laboratory maintenance services help keep your instrumentation working at peak performance. Our factory-recommended service ensures reliable operation and accuracy for a wide range of analytical systems, delivered by certified service engineers. All field personnel use high-quality Agilent lab instrument parts and supplies and follow certified procedures for the highest levels of maintenance.
With more than 20 years of experience in regulatory compliance and 130,000 successful qualifications, you can trust us to help you reduce your regulatory risk. Our lab compliance qualification processes are fully automated, compatible with most chromatography data systems and independent from equipment manufacturers.
We can move one instrument down the street or your entire lab across the globe – and we do it successfully every day. Whether you’re an R&D facility or a regulated pharmaceutical company, we’ll plan out every detail of your laboratory relocation, including expert de-installation, installation and re-commissioning.