CrossLab Instrument Exchange
Minimize downtime with fast instrument exchange
- For eligible instruments and modules, Agilent Service Centers will ship a fully remanufactured unit in exchange for your defective one. Our regional service centers guarantee the latest equipment, procedures, and upgrades defined by our ISO-9001 accreditation. We repair systems using extensive diagnostics and test suites, and genuine Agilent parts. We even upgrade them to current Agilent engineering specifications for improved performance and reliability.
- Exchanging your defective instrument for a fully functional remanufactured instrument is one of the fastest and easiest ways to get your lab up and running again when your equipment breaks down.
- Agilent will not only cover the shipping charges both ways, but the packaging from the exchange unit can be reused to ship the broken instrument to our nearest service center.
- Our service centers use only genuine Agilent parts, engineered to fit your specific instrument for reliable results and long instrument life.
- Enjoy peace of mind knowing that our instrument exchange service comes at a fixed price that is determined by the type of instrument you are receiving.
- All of our remanufactured instruments are upgraded to current engineering specifications, and the extensive diagnostic processes and procedures used by our service centers meet ISO-9001 standards.
Features
Documents & support
Performance-first service with sustainability in mind
Remote-enabled support that reduces trips, speeds fixes, and lowers environmental impact
- Agilent delivers high-performance services with sustainability in mind by reducing travel and leveraging remote support when possible
- Secure video, chat, and image annotation tools enable fast, accurate issue resolution with Agilent Virtual Tech Support
- Remote diagnostics help engineers arrive with the right parts, increasing first-time fix rates and reducing repeat visits
- Digital dashboards offer real-time lab insights to drive efficiency and informed decisions through CrossLab Connect
- Our online community connects lab professionals for quick troubleshooting and shared expertise
The result: Fewer service trips, a lower carbon footprint, faster resolutions, and improved total cost of ownership.
Need help? Contact our support team
Get support from our technical experts driving lab performance and reliability
World-class team of experts dedicated to you. Hand selected from across the globe, each bringing a wealth of experience and expertise to help you solve your issue quickly and efficiently.
Virtual tech support
Live technical help directly from experts using phone, video conferencing or the Virtual Assist app.
Consumables for repair
Typical consumables that may be included at no charge if they are needed to execute a repair under a covered plan.
Service advisor tool
Shows the most popular plans available for your specific instrument and region with resources to learn more.
Submit a request for service
Initiating a new request for service on your Agilent Technologies instrument is a simple process that takes only a few minutes.