CrossLab Strategic Sourcing
Transform lab sourcing with expert management
- As the breadth and depth of your asset base grows, so does the difficulty of finding the appropriate suppliers to service your entire lab. Effectively and efficiently managing your instrument service suppliers becomes critical for your success. Optimizing both your supplier mix and instrument coverage are key to enhancing your lab productivity.
- By simplifying sourcing to a single point of contact, you can optimize supplier relationships through performance assessments and better compete in today’s dynamic business environment. With a global presence and a trusted network of providers, CrossLab Strategic Sourcing services will transform your service strategy.
- Sourcing managers will help you navigate the complex supplier landscape of OEMs, Independent Service Providers and other parties involved, ensuring that the supplier mix will be optimized to your business needs. By relying on sourcing domain experts within the laboratory market, you can ensure you are receiving services aligned with industry recognized supplier management models. Partnering with Agilent allows you to elevate supplier management with our extensive partner network. This gives you more time to address your critical needs and goals as well as improved visibility of vendor performance.
- Trusted Supplier Management uniquely provided by laboratory domain experts delivering the quality of service you can rely on across all providers.
- Price Transparency across your expenditure. The ability to track your forecast to budget at an invoice level for your entire laboratory operations.
- Process Consistency facilitating financial management and standardized metrics for your global organization.
- Evaluation, Verification, and Management of existing and future suppliers, ensuring maximized value on service spend, measured against desired key performance indicators.
- Best-In-Class processes, supplier assessments, and industry recognized TQRDC forms, keeping your providers accountable and focused on your goals.
- A Worldwide Network of providers, supporting your lab-wide service needs.
Features
Documents & support
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Performance-first service with sustainability in mind
Remote-enabled support that reduces trips, speeds fixes, and lowers environmental impact
- Agilent delivers high-performance services with sustainability in mind by reducing travel and leveraging remote support when possible.
- Secure video, chat, and image annotation tools enable fast, accurate issue resolution with Agilent Virtual Tech Support
- Remote diagnostics help engineers arrive with the right parts, increasing first-time fix rates and reducing repeat visits
- Digital dashboards offer real-time lab insights to drive efficiency and informed decisions through CrossLab Connect
- Our online community connects lab professionals for quick troubleshooting and shared expertise
The result: Fewer service trips, a lower carbon footprint, faster resolutions, and improved total cost of ownership.
Need help? Contact our support team
Get support from our technical experts driving lab performance and reliability
World-class team of experts dedicated to you. Hand selected from across the globe, each bringing a wealth of experience and expertise to help you solve your issue quickly and efficiently.
Virtual tech support
Live technical help directly from experts using phone, video conferencing or the Virtual Assist app.
Consumables for repair
Typical consumables that may be included at no charge if they are needed to execute a repair under a covered plan.
Service advisor tool
Shows the most popular plans available for your specific instrument and region with resources to learn more.
Submit a request for service
Initiating a new request for service on your Agilent Technologies instrument is a simple process that takes only a few minutes.