CrossLab Instrument Installation
Welcome new instruments to your lab with expert installation
- Agilent CrossLab Installation offers a professional service where an Agilent Expert comes onsite to perform a series of steps ensuring hardware and relevant software are unboxed and installed properly, free from defects and missing items, is tested against manufacturing specifications, and ready for operators to be trained on it.
- Check/assess with customer to verify the site is in proper condition before starting
- Evaluates all equipment has arrived in proper working condition
- Unboxes all equipment
- Tests against manufacturing specifications using an Agilent standard
- Assemble system to ensure proper working order
- Set up workstation or PC
- Configure and start a “check-out run"
Features
Performance-first service with sustainability in mind
Remote-enabled support that reduces trips, speeds fixes, and lowers environmental impact
- Agilent delivers high-performance services with sustainability in mind by reducing travel and leveraging remote support when possible.
- Secure video, chat, and image annotation tools enable fast, accurate issue resolution with Agilent Virtual Tech Support
- Remote diagnostics help engineers arrive with the right parts, increasing first-time fix rates and reducing repeat visits
- Digital dashboards offer real-time lab insights to drive efficiency and informed decisions through CrossLab Connect
- Our online community connects lab professionals for quick troubleshooting and shared expertise
The result: Fewer service trips, a lower carbon footprint, faster resolutions, and improved total cost of ownership.
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Need help? Contact our support team
Get support from our technical experts driving lab performance and reliability
World-class team of experts dedicated to you. Hand selected from across the globe, each bringing a wealth of experience and expertise to help you solve your issue quickly and efficiently.
Virtual tech support
Live technical help directly from experts using phone, video conferencing or the Virtual Assist app.
Consumables for repair
Typical consumables that may be included at no charge if they are needed to execute a repair under a covered plan.
Service advisor tool
Shows the most popular plans available for your specific instrument and region with resources to learn more.
Submit a request for service
Initiating a new request for service on your Agilent Technologies instrument is a simple process that takes only a few minutes.