CrossLab Service Plans
Service plans built for productivity
- Agilent CrossLab Service Plans help labs maximize uptime, protect investments, and improve productivity with expert support and genuine Agilent parts. Plans include preventive maintenance, regulatory compliance services, and priority response times to ensure reliable results. Backed by the Agilent Service Guarantee, you can extend instrument life and minimize disruptions to stay focused on discovery.
- All inclusive service pricing: No surprises, just fast fixes. Travel, labor, and genuine Agilent parts and consumables required for repair are included
- Receive priority onsite response: Minimize downtime and ensure your repair is first in line
- Maximize instrument uptime: Routine preventive maintenance keeps instruments running at peak performance
- Real-time expert support: Fast troubleshooting with remote resolution, supported by a dedicated team and Virtual Tech Support
- Be audit-ready: Bundled compliance qualification services, which are aligned with USP 1058, help satisfy regulatory requirements with ease
- Centralized multi-vendor services: Streamlined repair and maintenance for both Agilent and non-Agilent instruments, because your whole lab matters
CrossLab Service Plans
Service plans built for productivity
Features
How it works
Service plans designed to optimize your laboratory operations
Explore service coverage
Use the Agilent CrossLab service comparison chart to find the right mix of repair, maintenance and other services like compliance to help keep your lab running efficiently.
Customized services for maximized uptime
Every lab operates differently, which is why Agilent CrossLab offers bundled service plans tailored to your lab’s specific needs. These flexible service bundles help laboratories optimize performance, maintain compliance, and reduce downtime.
For regulated laboratories, integrated maintenance, repair, and qualification services support audit readiness and regulatory compliance while ensuring operational continuity.
For labs focused on productivity and people, bundled training, repair, and maintenance services help optimize instrument performance,disruptions, and enable teams to operate at peak efficiency.
Best-in-class service processes
At Agilent, we're focused to bring your instrumentation up and running as quickly as we can. That's why we start with remote troubleshooting to assess if we can fix your issue without an onsite visit. If one is needed, our experts conduct a repair diagnosis complete with parts prediction, so we arrive with the right parts and trained engineer to fix your equipment on the first day.
Real customer stories of efficiency, uptime, and ROI
"From technical support to sales, the team consistently has a positive demeanor and dedication to customer satisfaction that sets them apart from any other vendor. Truly exceptional service, thank you!"
~ Agilent contract customer
"We are very satisfied with the entire process: clear quotes, fast order processing and excellent service from the service engineer."
~ Agilent contract customer
Documents & support: learn, troubleshoot & train
Explore educational videos, training modules, product support, and interactive tools—all in one place
CrossLab service plans—available for both Agilent and non-Agilent instruments—enable your lab to reduce downtime, produce accurate, reliable data, and comply with industry regulations.
Maximize Productivity, Minimize Workflow Disruption: Agilent CrossLab Silver Service Plan
Decrease repair costs and downtime with a repair plan that includes annual preventive maintenance with CrossLab Silver service plan.
Agilent CrossLab Service Guarantee flyer
Protect your new laboratory instrument from the start with CrossLab Enhanced Extended Warranty.
5-Year Study Substantiates Value of Agilent Preventive Maintenance
A five‑year, third‑party study analyzing 38,000+ service calls shows how Agilent preventive maintenance reduces repairs, lowers costs, and increases instrument uptime.
Frequently asked questions
What is the duration of an instrument warranty?
One year. Warranty begins earlier of customer acceptance or 45 days from shipment.
If any repairs are needed during the warranty period, they are further warranted for the remainder of the warranty period or 90 days from the repair, whichever is longer. Read the warranty statement.
How and when will my repair be scheduled?
Contact Agilent customer service to discuss your issue and receive service. Note 50% of all issues are resolved remotely with our Virtual Tech Support process. When covered under warranty or service plan and if a visit is required, the service professional will come prepared and generally arrives in 2 to 3 business days.
What’s included in the CrossLab Connect subscription?
Each CrossLab Connect subscription includes a license and support for one instrument connection. Any new product capabilities and software releases are included for the length of the subscription. Your lab will also benefit from the Agilent’s expert guidance throughout your subscription period, from onboarding through insights and outcomes.
How do the prices differ across the various service plan options? (Repair, Preventive Maintenance (PM), Bronze, Silver, Gold)?
Prices are dependent on the type of instrument that is being covered; Agilent supports over 19 product platforms.
Pricing is based on the composition of onsite repair and scheduled services. Bundled plans, like Silver, include both unlimited repair coverage, an annual preventive maintenance visit and optional qualification services.
Price increases with expected response times. For example, the Gold plan is more expensive partly due to its 1 business day response time.
What is included in onsite repairs as part of a CrossLab service plan?
Our most popular CrossLab service plans include genuine Agilent parts, travel and labor, and consumables required for repair.
How is the Enhanced Extended Warranty (EEW) service plan set up and when can I purchase it?
EEW begins after your complimentary 1-year warranty. Depending on the length of your contract, Silver-equivalent entitlements begin in year 2 through year 5.
Silver-equivalent entitlements include onsite repair, annual preventive maintenance, and priority response time. EEW can only be purchased at point of instrument sale but can be renewed as a Silver plan following contract expiration.
Are consumable items covered under warranty?
Consumable items will be supplied at no charge if they are required to execute a repair or if they are found defective resulting from Agilent materials or workmanship.
Learn more about our repair services.
What is Virtual Tech Support? Is this technology only available with service plans?
Virtual Tech Support (VTS) takes Agilent’s complimentary phone support to the next level. Built exclusively for CrossLab Service Plan customers, the VTS toolsets unlock advanced remote repair capabilities that fix issues remotely 50% of the time.
That means quicker resolutions, more instrument uptime, and a seamless remote experience available for Service Plan customers.
How do I renew a service plan?
Typically, Agilent will contact you directly when your plan approaches renewal date. We are increasingly offering automated renewal options on-line to make it easier and faster for you to renew your plan.
For more information on e-renewals, visit our Online Ordering Solutions.
Does Agilent offer flexible payment terms?
Yes, you can discuss payment terms that best accommodate your needs with your Service Representative. Additional payment options like Flexible Spend Plan can be used as well.
How secure is my data with CrossLab Connect?
Security is a company-wide priority at Agilent, and we continuously invest in our people, processes, and tools to strengthen our security posture to protect both Agilent and our customers’ data.
View the Agilent CrossLab Connect Technical Security Measures Manual for more information on data protection.
How do I contact a representative to select a service plan or schedule a repair/preventive maintenance visit?
In the US (United States) and Canada: 1-800-227-9770, agilent_inquiries@agilent.com
Europe: info_agilent@agilent.com
Asia Pacific: inquiry_lsca@agilent.com
China: LSCA-China_800@agilent.com
To request a demo, contact us.
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Performance-first service with sustainability in mind
Remote-enabled support that reduces trips, speeds fixes, and lowers environmental impact
- Agilent delivers high-performance services with sustainability in mind by reducing travel and leveraging remote support when possible
- Secure video, chat, and image annotation tools enable fast, accurate issue resolution with Agilent Virtual Tech Support
- Remote diagnostics help engineers arrive with the right parts, increasing first-time fix rates and reducing repeat visits
- Digital dashboards offer real-time lab insights to drive efficiency and informed decisions through CrossLab Connect
- Our online community connects lab professionals for quick troubleshooting and shared expertise
The result: Fewer service trips, a lower carbon footprint, faster resolutions, and improved total cost of ownership.
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Need help? Contact our support team
Get support from our technical experts driving lab performance and reliability
World-class team of experts dedicated to you. Hand selected from across the globe, each bringing a wealth of experience and expertise to help you solve your issue quickly and efficiently.
Virtual tech support
Live technical help directly from experts using phone, video conferencing or the Virtual Assist app.
Consumables for repair
Typical consumables that may be included at no charge if they are needed to execute a repair under a covered plan.
Service advisor tool
Shows the most popular plans available for your specific instrument and region with resources to learn more.
Submit a request for service
Initiating a new request for service on your Agilent Technologies instrument is a simple process that takes only a few minutes.