Bundled Repair & Maintenance Plans
Maintain peak performance and extend your instruments life with an annual preventive maintenance service included in your plan. All field personnel use high quality Agilent parts and supplies, and follow a pre-defined checklist for the highest levels of maintenance. Troubleshoot instrument issues with our Agilent Certified service professionals using virtual technical support. If an onsite repair is required, benefit from preferred response time and a same-day fix rate of 80%-- so you can get back to the science.
Choose from a variety of bundled repair and maintenance service plans including parts, travel, labor, and consumables required for repair.
Choose from a variety of bundled repair and maintenance service plans including parts, travel, labor, and consumables required for repair.
Product Details
Features
- Popular plans include CrossLab Silver, Silver Plus, Silver with compliance, Gold, and when purchased at instrument sale: Enhanced Extended Warranty.
- Preferred response time over non-contractual customers
- Coverage for all labor charges for onsite visits to repair your system
- All parts and consumables required to complete repairs are included in the cost
- Annual onsite preventive maintenance minimizes downtime and helps keep your system operating at peak performance
- Optional compliance services are available to satisfy your regulatory requirements
- Fast access to Agilent experts with Virtual Tech Support— a remote assistance tool included in most Repair Service Plans for troubleshooting, maintenance, or application issues
How It Works
