CrossLab Instrument Introduction
Walk through the basic set up and information about the new instrument
- Introduction is a hands-on system walk-through of the system fundamentals by an Agilent expert, ultimately the first step in becoming productive with the new system.
- Experts do a thorough walk-through and overview of the entire system, including instrument and software, to inform the customer about the foundations of how to operate the system. The Agilent Expert delivers a hands-on and collaborative demonstration, including a live Q/A, and provides recommendations on general maintenance and additional Agilent products.
- Discuss core hardware and software parts that make up the system
- Explain hardware and software features, in the context of customer system
- Review key maintenance tasks and troubleshooting tips
- Supervised and hands-on collaborative session
- Live question and answer experience
Features
Documents & support
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Performance-first service with sustainability in mind
Remote-enabled support that reduces trips, speeds fixes, and lowers environmental impact
- Agilent delivers high-performance services with sustainability in mind by reducing travel and leveraging remote support when possible.
- Secure video, chat, and image annotation tools enable fast, accurate issue resolution with Agilent Virtual Tech Support
- Remote diagnostics help engineers arrive with the right parts, increasing first-time fix rates and reducing repeat visits
- Digital dashboards offer real-time lab insights to drive efficiency and informed decisions through CrossLab Connect
- Our online community connects lab professionals for quick troubleshooting and shared expertise
The result: Fewer service trips, a lower carbon footprint, faster resolutions, and improved total cost of ownership.
Need help? Contact our support team
Get support from our technical experts driving lab performance and reliability
World-class team of experts dedicated to you. Hand selected from across the globe, each bringing a wealth of experience and expertise to help you solve your issue quickly and efficiently.
Virtual tech support
Live technical help directly from experts using phone, video conferencing or the Virtual Assist app.
Consumables for repair
Typical consumables that may be included at no charge if they are needed to execute a repair under a covered plan.
Service advisor tool
Shows the most popular plans available for your specific instrument and region with resources to learn more.
Submit a request for service
Initiating a new request for service on your Agilent Technologies instrument is a simple process that takes only a few minutes.