Multi-Vendor Services
Maximize uptime with expert software support
- Looking to manage your entire instrument fleet with just one service provider? Partner with Agilent CrossLab to standardize high-quality service across your analytical laboratory instruments. With a single service provider, you can experience greater operational efficiencies and cost savings with a single service plan.
- Our service experts deliver the comprehensive repair, maintenance, and compliance support you need for your non-Agilent chromatography and mass spectrometry instrumentation.
- A single-source solution – Streamlines lab management to address all your chromatography and mass spectrometry instrument service needs.
- Peace of mind – The Agilent Service Guarantee applies to both Agilent and non-Agilent Instrumentation.
- Consistent, reliable service across your analytical fleet – Ensured by Agilent-developed Multi-Vendor checklists and statements of work.
- Qualified and certified – Get comprehensive repair, preventive maintenance, and compliance services from the same experts you trust to maintain your Agilent instruments.
- Vendor-neutral compliance protocols – Facilitate optimized results for each instrument.
- A comprehensive inventory of parts – Covers instruments across OEMs and platforms, assuring availability and favorable response times.
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Get support from our technical experts driving lab performance and reliability
World-class team of experts dedicated to you. Hand selected from across the globe, each bringing a wealth of experience and expertise to help you solve your issue quickly and efficiently.
Virtual tech support
Live technical help directly from experts using phone, video conferencing or the Virtual Assist app.
Consumables for repair
Typical consumables that may be included at no charge if they are needed to execute a repair under a covered plan.
Service advisor tool
Shows the most popular plans available for your specific instrument and region with resources to learn more.
Submit a request for service
Initiating a new request for service on your Agilent Technologies instrument is a simple process that takes only a few minutes.