Sample Processing Management
Manage sample workflows with precision and control
- The iLab sample processing tool allows cores to flexibly configure and combine a variety of container types, customer request forms, services, charges, and instrument input files, and specifically tailor them to a particular application or instrument.
- Tracks the workflow from request submission and sample processing to billing
- Provides the ability to combine samples from multiple requests into plates, such as a 96-well plate, flow cells, or other specialized sample processor configurations
- Allows for the creation of customized processor types, request forms, and associated services to support many technologies, instrumentation, and workflows
- Generates customizable sample sheets for upload into instrument software
- Automatically ties performed services to billing
Features
Documents & support
iLab Advanced Scheduling Tools
This session provides informative new perspectives on how to most effectively use iLab's advanced scheduling features.
Webinar
iLab Core Facility User Training
Learn how to quickly teach your core's users everything they need to know, so they too can easily and efficiently utilize your facility's offerings.
Webinar
Basics on how to use iLab
This session provides informative new perspectives on how to most effectively use iLab for efficient core management.
Webinar
Performance-first service with sustainability in mind
Remote-enabled support that reduces trips, speeds fixes, and lowers environmental impact
- Agilent delivers high-performance services with sustainability in mind by reducing travel and leveraging remote support when possible
- Secure video, chat, and image annotation tools enable fast, accurate issue resolution with Agilent Virtual Tech Support
- Remote diagnostics help engineers arrive with the right parts, increasing first-time fix rates and reducing repeat visits
- Digital dashboards offer real-time lab insights to drive efficiency and informed decisions through CrossLab Connect
- Our online community connects lab professionals for quick troubleshooting and shared expertise
The result: Fewer service trips, a lower carbon footprint, faster resolutions, and improved total cost of ownership.
Explore more services
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Need help? Contact our support team
Get support from our technical experts driving lab performance and reliability
World-class team of experts dedicated to you. Hand selected from across the globe, each bringing a wealth of experience and expertise to help you solve your issue quickly and efficiently.
Virtual tech support
Live technical help directly from experts using phone, video conferencing or the Virtual Assist app.
Consumables for repair
Typical consumables that may be included at no charge if they are needed to execute a repair under a covered plan.
Service advisor tool
Shows the most popular plans available for your specific instrument and region with resources to learn more.
Submit a request for service
Initiating a new request for service on your Agilent Technologies instrument is a simple process that takes only a few minutes.