Now Part of Agilent

Things you need to know

Agilent has acquired Sigsense Technologies, a San Francisco, California-based startup that has developed a novel technology to optimize lab operations with artificial intelligence.

Sigsense uses AI and power monitoring to track instrument utilization and status across all scientific assets, regardless of vendor or manufacturer. The operational insights collected from the technology alert lab managers of assets that are underperforming and how to optimize them.

Agilent is excited to welcome Sigsense and work together to continue accelerating lab productivity for our customers.
 

FAQs

Q: Can I still buy products through Sigsense?

The Sigsense Power Monitoring is now a part of Cross Lab Connect. You can reach out to your Cross Lab Connect Account Manager by contacting Application Expert, Ben Zumwalt: ben.zumwalt@agilent.com

Q: How do I set up Agilent as a vendor?

Please update your vendor record using information on the Fact Sheet and send any future orders to the email listed on the Fact Sheet. 

Q: Who do I contact for technical support or service issue for a Sigsense product?

•    crosslab.support@agilent.com or
•    Jira ServiceDesk (https://servicedesk.li.agilent.com) or
•    by phone at (866) 572-5551 in the United States or +441614927950 in Europe

Q: How do I access my Sigsense Dashboard?

You are still able to access your Sigsense Dashboard by utilizing your Sigsense subscription access process. While you are transitioning to Agilent’s CLC subscription policy, the Sigsense Web application will be available using your existing login credentials.

Q: Is the Sigsense Mobile App still available?

Yes, The Sigsense Mobile App will be available through your mobile App Store. While you are transitioning to Agilent’s CLC subscription policy, the Sigsense Web application will be available using your existing login credentials.