Agilent CrossLab combines the innovative laboratory services and consumables competencies of Agilent. Through CrossLab, Agilent is committed to delivering vital, actionable insights that drive improved economic, operational and scientific outcomes.

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Situation: A lab manager at a major biopharma account had difficulties with inexperienced operators and excessive downtime. Insight: A cross-functional Agilent team developed a plan to support their success, including hands-on training and method consulting. The consumables team set up an on-site consignment cabinet to make key parts readily available. Outcome: Dramatically reduced downtime; improved user confidence.