Service Agreements

Ensuring optimal instrument performance, uptime, and keeping operations running consistently are the foundations of laboratory productivity and efficiency. With an Agilent Diagnostic Service contract, you protect your investment with a known cost of ownership while ensuring you have optimal utilization and uptime on your Agilent Dako products and solutions.
Our Silver Diagnostic Service Plan is designed around your needs to proactively improve productivity, performance, and uptime in your lab without compromising the high quality you need.

Access to advanced technical support from a network of professionals
Unlimited support by experienced professionals available to take your call and guide you through technical challenges
Unlimited onsite repair visits for instrument issues
All costs related to the repair visit (travel, labor, and parts)
Transparent and audit-ready instrument service report for compliance documentation
Preventive maintenance including lubrication, verification, calibration, exchange of wearable parts, and qualification of instrument as per Agilent specifications to ensure instrument performance
All costs related to the preventive maintenance visit (travel, labor, and parts)
Preventive maintenance report for compliance documentation
Hardware updates (instrument parts/components released to stabilize and improve performance. Hardware updates do not include accessories)
Software updates (error correction, bug fixes, and technical modifications to the software installed by Agilent)
Software upgrades (new versions of the software installed by Agilent on the instrument, which may include new functionalities and use of new Agilent products, e.g., reagents and consumables, on the instrument)
For additional details about service coverage and specifications, please contact your Agilent representative