Software Status Bulletin

GC/MS Acquisition     GC/MS Acquisition

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.

Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

Keyword: 68xx Driver

KPR#:140 The Oven Ramp table does not display correctly in IR with Acquisition method selected.
KPR#:141 6890 PTV Inlet not recognizable in OpenLAB EZChrom
KPR#:142 Multiple errors when the 6890 doesn't have any inlets

Keyword: 78xx Driver

KPR#:37 ALS Errors Abort Sequence; no Retry/Abort dialog box option offered
KPR#:107 New Abort Behavior
KPR#:126 The Override Column Max Temp Checkbox Behavior
KPR#:127 Cryo Trap Run Time Event Support
KPR#:174 GC Keypad Lock Behavior
KPR#:189 It is not possible to set a positive pressure when column outlet is set to "other"
KPR#:230 7820 Back Injector Only Resets Injection Source to Manual
KPR#:252 MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value
KPR#:266 The GC Maintenance View May Not Change Until the Software is Closed and Re-Opened
KPR#:267 Description of How to Delete Columns from the Inventory
KPR#:268 Behavior of the Maintenance Screen When Adding Modules to the GC
KPR#:269 ALS Behavior When Aborting a Sequence
KPR#:270 7890B GC Column Maintenance Counter Behavior
KPR#:271 Update GC Column Catalog dialog is limited to 10 items; no way to display the rest (...)
KPR#:272 Method Differences Viewer Behavior with Scanned Columns
KPR#:273 7890B GC Method Compatibility
KPR#:274 Logbook Messages for Scanned Consumables Items
KPR#:275 The Syringe and Liner are Not Shown in the Method
KPR#:276 The PC and GC Clocks Need to be Synchronized to Account for Daylight Savings Time
KPR#:279 Explanation for How Default Early Maintenance Feedback Counters Work
KPR#:281 The 7890 GC Goes Offline When Non-English Characters are Entered into the Column Information
KPR#:284 Data not collected, sequence stopped when vial removed from turret after injection
KPR#:297 Agilent Solvent Elimination Wizard issue
KPR#:322 "Error accessing the OLE registry" appears when uninstalling the B.07.03 build which was upgraded fron B.07.02 (Build 1938)
KPR#:357 Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.
KPR#:360 Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered

Keyword: 68xx Driver

One-line Description:

The Oven Ramp table does not display correctly in IR with Acquisition method selected.

Problem:

When you specify an Intellignet Report with Method Info report added to the  Sample Summary report to get the Acquisition method it is formatted incorrectly..

Temporary Solution:

n/a

Fix Information:

The rows in tables now have the same names and IDs so that the data system can organize them into a table. Fixed in revision 6.25 (GC Driver revision A.02.05).

Keyword: 68xx Driver

One-line Description:

6890 PTV Inlet not recognizable in OpenLAB EZChrom

Problem:

The Extracted configuration shows PTV back inlet and AIB Back Detector. Launching the instrument offline shows the column connected to the Back Inlet and the Back Detector.The Module Configuration Lists the PTV Back Inlet with Blank Back Detector, however the Back Inlet is seen as  Unrecognized inlet type.

Temporary Solution:

n/a

Fix Information:

The code wasn't checking for the right inlet type code for a PTV mounted in the back. Fixed in revision 6.25

Keyword: 68xx Driver

One-line Description:

Multiple errors when the 6890 doesn't have any inlets

Problem:

The OpenLAB CDS ChemStation gives errors when the 6890 doesn't have inlets installed and both inlets are configured as none on the 6890 GC.

Temporary Solution:

n/a

Fix Information:

The error was occurring in the code which set up the possible inlet connections for columns. Fixed in revision 6.25

Keyword: 78xx Driver

One-line Description:

ALS Errors Abort Sequence; no Retry/Abort dialog box option offered

Problem:

The setting is selected by opening the Tray/Overlap tab in Method Editor.  

The Instrument Status must be opened to view the dialog box.

Pause is the default setting for ChemStation and MassHunter.
Skip is the default setting for EZChrom.

Temporary Solution:

n/a

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter

Keyword: 78xx Driver

One-line Description:

GC Keypad Lock Behavior

Problem:

In configuration we  now offer the option to configure how the keypad lock will behave.

Temporary Solution:

n/a

Fix Information:

The driver with this new behavior is included in:

A.01.05 OpenLAB CDS
B.07.00 MassHunter

Keyword: 78xx Driver

One-line Description:

New Abort Behavior

Problem:

Once it detected a vial not found, everything would abort, including samples that were in process (that have already been injected and are being analyzed).  

The new behavior, is that the vial that is currently being processed will be finished.  Everything else will abort, if the abort option is selected.

Temporary Solution:

n/a

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter

Keyword: 78xx Driver

One-line Description:

The Override Column Max Temp Checkbox Behavior

Problem:

The override column max temp checkbox in the oven parameter screen is automaticaly checked by default in versions of the driver prior to 5.01.  In driver version 5.01, it will not be checked and the box will by highlighted in yellow if the column maximum temperature exceeds the value that is recommended for the column that is installed.  

To make the box not yellow, either check the "override column max temp" checkbox, or enter a value that is lower than the recommended maximum temperature for the installed column.

Temporary Solution:

n/a

Fix Information:

Change of Behavior in Driver Version 5.01

This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter

Keyword: 78xx Driver

One-line Description:

Cryo Trap Run Time Event Support

Problem:

When a thermal aux zone is configured as a Cryo Trap, the cooling of the trap is accomplished via a run time event entitled Cryo trap cooling with an ON an OFF state.

Temporary Solution:

n/a

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter

Keyword: 78xx Driver

One-line Description:

It is not possible to set a positive pressure when column outlet is set to "other"

Problem:

If the colum is configured from one inlet to other (in case for a non-purged CFT or other applications) it's not possible to define the pressure of the outlet.  It's possble to set it from the GC keyboard.

Temporary Solution:

n/a

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter

Keyword: 78xx Driver

One-line Description:

7820 Back Injector Only Resets Injection Source to Manual

Problem:

On a 7820, with only a Back Injector Installed the following message is displayed when launching the 7820: 

Upon launching the 7820A, the following message appears:

DEF_GC.M: 7820
Resetting to Manual injection.
For method 'DEF_GC.M, injection source 'GC Injector' conflicts with injection location.

This does not happen when there is only a Front Injector installed.

Temporary Solution:

Open the injection source and change it to GC Injector.

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter

Keyword: 78xx Driver

One-line Description:

MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value

Problem:

MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value. The Total Flow combo box is active, but any entry made there reverts to its original entry.

Temporary Solution:

Total Flow is editable in this mode from the GC keypad in driver versions prior to 5.01.

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter

Keyword: 78xx Driver

One-line Description:

The Syringe and Liner are Not Shown in the Method

Problem:

The syringe and liner not shown in method.  This is expected behavior for the 5.01 GC driver that is included in the C.01.05 OpenLAB CDS and B.07.00 MassHunter.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

The GC Maintenance View May Not Change Until the Software is Closed and Re-Opened

Problem:

The Maintenance View May Not Change Until Software is Closed and Re-Opened

Temporary Solution:

In the Maintenance menu, the user has the option to change the view of the menu by changing it under the Options button.  

Sometimes the change may not go into effect until the software is closed and re-opened.

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

Description of How to Delete Columns from the Inventory

Problem:

Editing can only take place in the catalog file and you can edit both the inventory data and the catalog data.

For an inventory item, you can edit the actual length and the comments.  
For a catalog item, you can edit the keywords, comments, and check/uncheck favorites.  You can only delete from the catalog, this is where you delete your items from inventory.  You can remove a column or an inventory item by clicking on the minus sign in the navigation bar.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

Behavior of the Maintenance Screen When Adding Modules to the GC

Problem:

You will not see the module ID that is installed, but the module location will be identified 

If you add a back injector, the back injector tab will come up and all relevant counters will show.  The module ID will not be shown.  To make it show up, you have to close the data system and reopen the datasystem.

Temporary Solution:

Add hardware modules when the hardware is turned off and the data system is disconnected.

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

Explanation for How Default Early Maintenance Feedback Counters Work

Problem:

When "set default recommended values for limits" is selected for the first time, and if those values are not changed, the Maintenance window needs to be closed and re-opened for the values to take effect.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

ALS Behavior When Aborting a Sequence

Problem:

If a sequence is aborted in the middle of a sequence, the vial will be left in the turret until the next run is started.  At that time, it will be put back in the tray.

Temporary Solution:

This is expected behavior.

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

7890B GC Column Maintenance Counter Behavior

Problem:

If you move a column from one GC to another that is using a different database, you will not see the current Maintenace Counters for the column.  

If you return the column to the original GC, it will have the old values.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

Update GC Column Catalog dialog is limited to 10 items; no way to display the rest (...)

Problem:

Update Column Catalog dialog is limited to 10 items; no way to display the rest (...)

When you view the catalog, all items will appear.

Temporary Solution:

Description of behavior in driver version 5.01:  when you view the catalog, all items will appear.

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

Method Differences Viewer Behavior with Scanned Columns

Problem:

When you scan a column in to the GC when you are not connected to the datasystem, and you connect with the data system, you will see differences in your method viewer upon opening the data system.  

The change will not be shown in highlight differences.

No matter what is selected, the column that was scanned into the GC will be the column that is configured.

Temporary Solution:

Scan the column in with the data system connected.

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

7890B GC Method Compatibility

Problem:

The7890B GC driver included in the new data systems (A.01.05 OpenLAB CDS and B.07.00 MassHunter) supports up to 12 valves.  The GC driver in previous data systems only reported 8 valves.  Because of this difference, you cannot develop a method on a new data system and run it on an old data sytem.  You can take a method loaded on an old data system and run it on the new data system.

If you try to load a new data system method on an old data system, the behavior that you will see is that after starting a run, the software and the GC just sit there waiting for prerun to start, but nothing happens.

Temporary Solution:

n/a

Fix Information:

Documented Behavior for GC Methods Developed Using A.01.05 OpenLAB CDS and B.07.00 MassHunter.

Keyword: 78xx Driver

One-line Description:

Logbook Messages for Scanned Consumables Items

Problem:

There is no logbook message about scanned consumables or reset of Maintenance Counter values if the consumable is scanned when the Data System is Offline.

Temporary Solution:

In order for the logbook to capture messages about the scanned consumables or reset of Maintenance Counter values, make sure the Data System is connected when scanning the barcode of the consumable.

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

The PC and GC Clocks Need to be Synchronized to Account for Daylight Savings Time

Problem:

For the resource conservation feature, the GC and PC clocks need to be set to the same time(synchronized).  After daylight savings time, make sure the GC and PC clocks are synchronized by pressing the synchronize clocks button, which is available from the configuration screen and from the maintenance screen.  The times will not be synchronized automatically.

Temporary Solution:

Synchronize the clocks by opening the Maintenance Window, select the Maintenance Actions tab and synchronize the clocks.

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

The 7890 GC Goes Offline When Non-English Characters are Entered into the Column Information

Problem:

The 7890 GC goes offline when non-english characters are entered into the column information screen.  The issue has to do with the number of characters that the column description accepts.

Temporary Solution:

If non-english text is entered in the column information field and the GC can not connect to the data system, reboot the GC by holding the clear button down.  Do not enter the column information in non-english text.

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

Data not collected, sequence stopped when vial removed from turret after injection

Problem:

After the sample was injected, the vial was removed from the turrett.  The tray showed an error and the log file reported that there was no vial in gripper.  The Sequence was stopped when the vial was removed and the data was not collected.

Temporary Solution:

n/a

Fix Information:

Fixed in driver 5.03.

Keyword: 78xx Driver

One-line Description:

Agilent Solvent Elimination Wizard issue

Problem:

When select Solvent Vent mode in MMI, select 10uL syringe and Injection Volume 5uL in Solvent Elimination Calculator on first window. In second window, injected volume 5uL is out of the range. Because the range is 0.01-0.25uL. This is solvent elimination calculator issue.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05

Keyword: 78xx Driver

One-line Description:

"Error accessing the OLE registry" appears when uninstalling the B.07.03 build which was upgraded fron B.07.02 (Build 1938)

Problem:

"Error accessing the OLE registry" happens when uninstalling the  GC driver that was upgraded on MassHunter Acquisition version B.07.02 in uninstalled. This is a problem with the installer.

Temporary Solution:

Do not uninstall the upgraded GC driver. The error happens with GC Driver version A.03.01.51 or greater.

Fix Information:

No fix at this time.

Keyword: 

One-line Description:

Not allowed  to set proper GC column max temp because it is less than 150degrees.

Problem:

Problem when a column has the following restrictions:
The maximum allowable operating temperature Isothermal: 130 °C
The maximum allowable operating temperature Programmed: 150 °C
When they want to enter this number in this configuration the field becomes yellow.

This value can can't be entered in the field due to value limitations of related field. Maximum value should be in the range of 150 ≤ °C ≤ 450.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01

Keyword: 

One-line Description:

Cannot Add User-Defined EMFs on Intuvo 9000 GC

Problem:

Unable to created a user defined EMF Intuvo 9000 GC. Enter a name and tracking type, but nothing appears on the User-defined panel or any other panel.  There are five user defined (seemingly blank) entries on that panel.

Temporary Solution:

none

Fix Information:

To Be fixed in B.01.02

Keyword: 

One-line Description:

The column flow calculator calculation is off by almost 3x the flow rate for the system

Problem:

The values which are setup for the column and the flow rates which were entered. The problem is when you look at the GC for the values they don't match the column flow calculator.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01

Keyword: 

One-line Description:

Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret

Problem:

Intuvo 9000 with a ALS and a 16 vial turret.  MassHunter software, the configuration of the ALS is set to Solvent Wash Mode A,B.  Saved and printed the method.  Solvent Was Mode on the method print shows A-A2, B-B2.

Temporary Solution:

none

Fix Information:

to be resolved in B.01.02

Keyword: 78xx Driver

One-line Description:

Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.

Problem:

CDS displays inlet pressure setpoint assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.

Temporary Solution:

none

Fix Information:

To be resolved in B.01.02

Keyword: 

One-line Description:

Error Unhandled Exception when changing columns and a Gerstel CIS4 in installed in the 7890.

Problem:

If e a Gerstel CIS4 installed and the columns is reconfigured, a msinctl error occurs and the MassHunter software shuts down.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered

Problem:

When in flow mode, pressure should not be allowed. Entering a value messes up the flow setpoint.
When in pressure mode, flow should not be allowed. Entering a value messes up the pressure setpoint.

Temporary Solution:

Workaround is to only enter the appropriate setpoint.

Fix Information:

To be resolved in B.01.02

Keyword: 

One-line Description:

QQQ: Exception occurred when closing GC/MS Acquisition

Problem:

This error occurs infrequently and is very random.

Temporary Solution:

Continue past the exception, nothing serious has happened.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: If a GC 7890 is already in use, the identity of the first user is not reported to the second user

Problem:

This problem only affects users in the remote connection situation.
 
I tried to start an instrument while another PC was already running the GC that my instrument is configured with.  An error message showed "ChemStation can not finish its initialization cycle".  Opening the log, the log stated the GC is offline, but not who is using it.

Temporary Solution:

Do not connect to a GC that another PC is already connected to.

Fix Information:

Has been resolved in B.04.01

Keyword: 

One-line Description:

QQQ: Wrong data file shown on System UI after "Pause" was used on the sequence

Problem:

When a sequence is paused, it appears that the wrong data file name is displayed next to the vial icon on the user interface.

Temporary Solution:

This is the designed behavior.  UNLESS a SEQUENCE is running, the displayed data file name AND the loaded method will ALWAYS be the 'Run Method' CP variables.
 
When a sequence is run, the current value of DATAFILE$ is saved.  Whether the sequence is paused or is allowed to complete normally, the previously saved DATAFILE$ value is restored upon completion or pause.  Since the Vial picture panel has the displayed data file name mapped to the variable DATAFILE$, the file name displayed in the panel will revert to that value when the sequence is complete or paused.
 
This saving and restoring is accomplished as part of the Sequence Macro Machine.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: When hovering the mouse over the icons no assisting info is shown

Problem:

When I put the mouse over the icons on the Instrument Control panel, no assisting info is shown either on left bottom corner of the window or on top of the icon.

Temporary Solution:

Read the online help.

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: When the sample type is Keyword, auto fill/increment should skip that sample

Problem:

In the sequence table, when the sample type is "Keyword", auto fill/increment is meaningless for many columns. So auto fill/increment should skip the samples with a type "Keyword"

Temporary Solution:

n/a

Fix Information:

Resolved in released version B.04.01 as "User Misunderstanding"

Keyword: 

One-line Description:

QQQ: Error message can be more detailed when error occurs while importing Sequence Table from XML

Problem:

When importing a Sequence Table from a XML file created from the SequenceTableAssistant, if some file contains an item in a wrong format, there is error message on the status line, and importing stops.  Anything after the line in a wrong format is chopped.  This is expected behavior.  However, it would be better to show a more detailed error message in the status line, such as on which line and column this error happened.  It would be easier for the user to then locate the error.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Any directory can be selected and then filled into the Method File field in Sequence Table Editor

Problem:

In the Sequence Table Editor, using the Browse button to select method, any arbitrary directory can be selected and then filled into the Method File column.  Preferably, only .m should be allowed.

Temporary Solution:

Only select .m directories.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Inconsistent information in sequence.log with Sequence Table Editor

Problem:

In Sequence Table Editor, load a method from ...GCMS\1\METHODS using Browse button, and then run sequence simulation.  The verification result show that the method path is ...GCMS\2\METHODS.

Temporary Solution:

The default paths are related to where the initial method was loaded from in the default instrument control panel.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Edit Entire Method Missing from Method Menu

Problem:

There is no menu item (or icon) that sequentially presents all the edit method panels to the user.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Logbook doesn't provide error information on invalid vial number

Problem:

If the Sequence Table contains invalid vial information, the sequence will hang or abort at the problem line.  Status line shows that an error has occurred, but no error information is given in the logbook.  In one case, the logbook stated all data was acquired.

Temporary Solution:

n/a

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: Qualitative Analysis method cannot be selected by Browse button in Sequence Table Editor

Problem:

In DA method file of Sequence Table Editor, Qualitative Analysis method (.m folder) cannot be selected by the browse button.  Only files can be selected (default file is .quantmethod., other format is supported too).

Temporary Solution:

User can type in the full name of the Qualitative Analysis method with the '.m' suffix and this will work.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Logbook and Printer Icons Always Look Grayed Out

Problem:

The Logbook and Printer Icons are the same color as grayed-out icons.  They are still accessible but it is confusing to tell if they are active just be looking at them.

Temporary Solution:

Logbook and Printer icons are indeed always active.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Launching Qualitative Analysis causes Sequence Table Editor layout to disappear

Problem:

Steps to reproduce:
1) Start GC/MS Acquisition, open the Sequence Table Editor, and add some columns.  Save them to a layout (for easy retrieval).  OK the panel.
2) Run Qualitative Analysis.
3) Go back to GC/MS Acquisition, and open the Sequence Table Editor again, it has now reverted to 'default' layout.

Temporary Solution:

Do not use Qualitative Analysis while editing the Sequence Table.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: 7693A Injector Panel in Method Editor Needs Scroll Bar

Problem:

After installing the new driver (25),  it seemed as though the 7693A Injection Types section was missing from the panel.  The window get sized a certain way and it looks like the panel is complete.

Temporary Solution:

One needs to stretch the panel in order see the additional parameters.  A scroll bar should be added to this panel so the users know the parameters are there.

Full feature support for the 7693 will not be supported on the initial release of B.04.00

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: PAL: In the Sequence Table editor, the "Tray Name" column does not have a selection list

Problem:

The user must enter the tray name manually in the column.  The name is case-sensitive and must match exactly with one of the names in the Location Map.  Otherwise, the vial will not be found.

Temporary Solution:

Click the "Instrument->CTC PAL Show Location Mapping..." menu item to display the Location Map.  Note the tray name to be used.  Close the Location Map and open the Sequence Table.  Type in the tray name exactly for each entry in the table.  If the same tray is used for multiple samples in the sequence table, the "fill-down" feature can be used to duplicate the name in the rows below the current entry.

Fix Information:

Has been fixed in MassHunter GCMS Acquisition B.05.02.

Keyword: 

One-line Description:

QQQ: Where is Injection Volume field in Sequence Table?

Problem:

Is there an injection volume field configurable in the sample log table.  The only available field seemed to be Vol.  Does this mean injection volume?  If so, it should state injection volume and not be abbreviated.

Temporary Solution:

Yes, "Vol." does in fact mean injection volume.

Fix Information:

Resolved in released version B.04.00 as "User Misunderstanding"

Keyword: 

One-line Description:

QQQ: PAL: CTC PAL - Problems if a vial is not found during the sequence

Problem:

If a vial is not found when running a sequence with the CTC PAL, the sequence stops and appropriate messages are logged in the sequence log file as well as the log book.  Although everything appears to be fine, there may be problems when starting the next run.  The next run may hang and the program crash when the run is aborted.

Temporary Solution:

When the "No vial found ..." message is displayed, do not start a 2nd run.  Close and restart the application.  Correct the vial location in the Sequence Table or move the vial to the right location.
 
If the error persists, do the following:
 
·         If GC/MS Acquisition is still running, close it
·         In the Windows Task Manager, Process tab, end the following processes if they are listed:
msinsctl.exe
CTCPalPlus.exe
CTCPAL~1.exe
(you end these processes by right-clicking on them, then clicking on "End Process")
·         Power cycle the GC 7890
·         Power cycle the CTC PAL
·         Restart GC/MS Acquisition
 
In some situations, if the above does not fully correct the problem, you should reboot your PC.

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: Always Says User Aborted Run Even If an Error Occurred

Problem:

The logbook always says User aborted run after it lists the correct error.  User aborted run should only be used when the user stops the run from the software.  For example, if an ALS injector error occurs, the logbook should not say the user aborted run.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: No way to create a dual injection sequence

Problem:

Method setup allows method specified with dual injection.  There is no way however, in the sequence to set up a dual injection sequence.

Temporary Solution:

Do not run dual injection in the B.04.00 release.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: MS Connected To... on Start Run Panel Does Not Save the "Rear" option for Valve

Problem:

When Valve is selected as the Injection Source, one can change the MS Connect to section from front to rear.  On this system, the MS is physically connected in the rear, but it would not save that option.  This does not happen with the ALS.

Temporary Solution:

n/a

Fix Information:

Fixed in revision B.05.01

Keyword: 

One-line Description:

QQQ: Msinsctl.exe crashes when Solvent Elimination Calculator Button is selected on MMI

Problem:

Selected the Solvent Elimination Calculator button on the MMI (PTV2) Inlet panel.  GC/MS Acquisition immediately stopped working.

Temporary Solution:

Don’t select that button.

Fix Information:

Fixed in the B.04.00 release.

Keyword: 

One-line Description:

PAL - Invalid injection volume in the sequence

Problem:

Added Vol. column to the sample log table.  During the sequence setup, specified an invalid volume for the first sample.  OK'd panel and started sequence.  The sequence started, but I got the following error "Term used is invalid.  Please check injection volume and syringe."  OK message.  The sample goes into postrun and the software crashes. 

It also leaves the GC in a funny state.  If I try to start back up the software, received message that "an attempt to download settings to the GC was blocked because the driver is in the wrong state".  I had to reboot the GC too.

Temporary Solution:

Type in the an valid injection volume.

Fix Information:

 This has been fixed with B.07.01 released software package.

Keyword: 

One-line Description:

QQQ: PAL - System crashes when trying to run a CTC-PAL method with the wrong syringe

Problem:

The run behavior is unpredictable when the syringe installed does not match the syringe specified in the method.

Temporary Solution:

Specify correct syringe.
Make sure that the cycle and syringe selected in the CTC Method Edit panel matches the syringe installed.

Fix Information:

Fixed in released version B.05.02

Keyword: 

One-line Description:

QQQ: Cal EI Val On-Off in Time Events does not work

Problem:

In the QQQ Method Editor, Cal EI Val On-Off in Time Events does not work.

Temporary Solution:

n/a

Fix Information:

Fixed in revision B.05.01

Keyword: 

One-line Description:

QQQ: Dual injection method not working properly

Problem:

Dual injection sequence is not supported; however the software allows you to specify a dual injection method.  Sample is injected into both the front and rear inlets when the method is run.  Two data files are created, however the rear data file does not contain an AcqData directory.

Temporary Solution:

Do not run dual injection in the B.04.00 release.

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: PAL: CTC does not come online

Problem:

The following message was displayed at startup when there was a bad RS232 connector: "CTC connection problem.  Exit and reboot CTC/PC if this persists."

Temporary Solution:

If this error is encountered, replace or clean the connector.
 
If replacing or cleaning the connector does not fully correct the problem, do the following:
 
·         If GC/MS Acquisition is still running, close it
·         In the Windows Task Manager, Process tab, end the following processes if they are listed:
msinsctl.exe
CTCPalPlus.exe
CTCPAL~1.exe
(you end these processes by right-clicking on them, then clicking on “End Process”)
·         Power cycle the GC 7890
·         Power cycle the CTC PAL
·         Run the PAL Loader program and click "Info".  If that was successful, click "Start PAL", the PAL should move.  If that was not successful, then power cycle the PAL.
·         Restart GC/MS Acquisition to make another connection.  The CTC status panel will show "Ready" if there is a good connection.
 
In some situations, if the above does not fully correct the problem, you should reboot your PC.

Fix Information:

Resolved in released version B.04.00 as "User Misunderstanding"

Keyword: 

One-line Description:

QQQ: Pre and Post run programs don't run macro listed under Data Analysis

Problem:

Tried to run a method with macros specified in Pre and Post Run Programs.  If the macro is specified under Instrument Control, it works correctly.  Macros specified under Data Analysis however, do not work.

Temporary Solution:

Yes, this behavior was changed to ONLY RUN A [MassHunter Qualitative Analysis or MassHunter Quantitative Analysis] SCRIPT if MassHunter is being used.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: EM Voltage is not being shown in MS monitor

Problem:

EM voltage is not one of the available MS monitors to be displayed.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Not displaying the value of EM when selecting Gain Factor in QQQ Method Editor

Problem:

There is no indication of the actual EM value corresponding to the specified Gain Factor setting.  It would help the user to know if the EM has reached the 3000 V limit or how much of a range is still possible.

Temporary Solution:

n/a

Fix Information:

Calculated value will be shown in Method Editor.
Tune report will print out maximum gain which could be used on the system based on the EMV usage.
Fixed items are in the MassHunter GC/MS Acquisition B.05.00 release version.

Keyword: 

One-line Description:

QQQ: "New Method from Acquired Scan Data" displayed "MS1 Scan" as "MS2 Scan"

Problem:

Acquired data file with "MS1 Scan" but the "New Method from Acquired Scan Data" displays it as "MS2 Scan" data.

Temporary Solution:

n/a

Fix Information:

Fixed in revision B.05.00

Keyword: 

One-line Description:

QQQ: Unhandled Exception on Fr or Bck Inj panel after selection overlap option 2.

Problem:

Selected the second overlap option and then selected one of the injector panels. An unhandled exception error may occur.

Temporary Solution:

n/a

Fix Information:

Fixed in revision B.04.00

Keyword: 

One-line Description:

QQQ: GCMS Configuation Editor doesn't change QQQ quad polarity

Problem:

Although the configuration editor does update the msdchem.ini file, the settings from this file are not used to control the quad polarity.

Temporary Solution:

For the MS 7000A QQQ, ignore the quad polarity in the Configuration Editor since it doesn't have any effect on the actual quad polarity.  Currently, the Agilent CE will ensure that the correct quad polarity and settings will be used, even after a firmware update.

Fix Information:

In the B.04.01 release, the quad polarity settings are grayed out in the configuration editor.

Keyword: 

One-line Description:

QQQ: Allowed values on Plunger Speed are not consistent with the setting ranges

Problem:

On GC configuration panel, select "Variable" in Plunger Speed  Some values can be saved, while some values cannot be saved, although all of them are within the allowed range.

Temporary Solution:

n/a

Fix Information:

Fixed in revision B.04.01

Keyword: 

One-line Description:

QQQ: Lag factor coefficients are cleared by reinstalling or reconfiguring the system

Problem:

Autotune sets the lag factor coefficients.  Reconfiguring the 7000A will clear the lag factors.

Temporary Solution:

Any time the 7000A is reconfigured an Autotune is required.

Fix Information:

Fixed in revision B.05.01

Keyword: 

One-line Description:

QQQ: Incorrect error message starting application when trying to connect to a GC in use by another user

Problem:

If user B tries to start GC/MS Acquisition configured with an instrument that is currently in use by user A, an error message appears during launching process:
"The method is Invalid.  Method must be uploaded from GC first".
This is not a correct message.

Temporary Solution:

Don't try to start GC/MS Acquisition for a GC or MS instrument already in use.

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: PAL: CTC-PAL shows incorrect behavior on Stop request.

Problem:

When the user clicks the stop button and the CTC-PAL is still active, the acquisition subsystem does not handle that STOP request properly.

Temporary Solution:

Do not hit the stop button.

Fix Information:

Has been fixed in MassHunter GCMS Acquisition B.05.02.

Keyword: 

One-line Description:

QQQ: Irrelevant message is displayed during startup or loading of method in an offline session

Problem:

The following scenario may occur in an "offline" session of Mass Hunter GC/MS Data Acquisition when a GC 7890 is configured.  When the session is started or a method is loaded, the following message may be displayed:  "Method is invalid.  Method must be uploaded from the GC first."  After the user clicks OK, the method resolution window is displayed.  The message and method resolution is not relevant for an offline session.

Temporary Solution:

Click OK on the message box and the method resolution panel, then save the method.  The next time the method is loaded or the session is started with this method, the error message will not be displayed.

Fix Information:

Fixed in revision B.04.00

Keyword: 

One-line Description:

QQQ: Help Does Not Include Direct Injection

Problem:

The help topic for the MMI does not talk about Direct Injection Mode, which is listed in the software drop-down Mode list.

Temporary Solution:

n/a

Fix Information:

Fixed in revision B.05.00

Keyword: 

One-line Description:

QQQ: Help Says that MMI Can Only Configure 3 Ramps

Problem:

The help topic for the MMI says that up to three ramps can be programmed, but 10 ramps can be programmed for the inlet.

Temporary Solution:

Ignore this part of the help.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Instrument control window pops up and then goes behind previously open window

Problem:

When starting the MassHunter GC/MS Acquisition program, the application will pop up on top of the last window which was being worked on.  After the application finishes initialization, then the instrument control window goes behind the last window.

Temporary Solution:

Rearrange your windows on the screen to see the application.

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: PAL: Occasional error when updating CTC PAL Configuration

Problem:

After clicking on the "CTC PAL Update Configuration" menu item, you see a "Trouble with download" error message.

Temporary Solution:

This seems to be an intermittent problem, so the first thing to try is just click on the menu item again.  If the problem persists, close GC/MS Acquisition and restart it.  The problem is then very unlikely to reoccur.

Fix Information:

Resolved in released version B.04.00 as "User Misunderstanding"

Keyword: 

One-line Description:

QQQ: Problems When Stopping a Sequence with Overlapped Injections (7693 ALS)

Problem:

While running a three-line sequence, my Method was set to enable overlapped injections using the first option to obtain the next vial after the previous injection.  On the first sample, after the injection was made but before the vial was returned, I selected Stop.  Sequence went to line 2 but "Waiting for GC Ready" appeared even though the GC had no parameters that were not ready.  Then I selected Override, but the GC seemed to be waiting for prep run.  Then I selected Prep Run on the GC and it went ready.  The software went into PreRun but did nothing.  The status line said "loading vial".  Then I selected Stop again, and the software crashed (msinsctl.exe has stopped working).
 
I tried this scenario again but selected Pause/Stop at the end -- the sequence aborted.
 
If the Pause/Stop is done after the overlap preps the vial, it seems to be OK and will just inject when you resume the sequence.

Temporary Solution:

1)    Press the stop button on the GC front panel to force it into the idle state
2)    Restart the MassHunter GCMS Acquisition software
3)    Avoid aborting the sequence/run while the GC is in Pre-Run and/or the autosampler is moving.
4)    Do not Stop during sequence run when Overlap Injection is selected on 7693 Autosampler.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Missing Devices.xml when running a method on 7693A Series

Problem:

Check "Data Analysis" when running a method with 7693A injector, the following message appears after the data was acquired:

"Opening data file failed with error - File not found: D:\MassHunter\GCMS\1\Data\GC105_001.d\AcqData\Devices.xml"

Temporary Solution:

This "defect" was caused by not including a GC detector in the method.  After adding the GC Oven Actual Temperature as a signal source, the file Devices.xml was created.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Cannot use Bar Code Reader to read barcode directly into Sequence Table

Problem:

Edit Sequence Table does not have the ability to read the Barcode label directly into the Expected Barcode field.

Temporary Solution:

Enter expected barcode value manually.

Fix Information:

Fixed in revision B.05.02

Keyword: 

One-line Description:

QQQ: MassHunter Acquisition needs help edited to reflect changes to 7693/4515A BCR

Problem:

Somewhere in the Help, the changes to how the G4512A barcode reader works needs to be added.

Temporary Solution:

To disable the barcode reader in MassHunter Acquisition, the user must enter the string  in the Expected Barcode field in the sequence table for a run sequence or the Start Run panel for a run method.  If this string is not entered, the barcorde reader will always be used.

Fix Information:

New feature has been added to the Run Sequence Panel which the user can disable the use of the BCR from all samples.
Resolved in version B.05.00

Keyword: 

One-line Description:

QQQ: The "Data File Directory" value entered in the "Start Sequence" dialog was ignored

Problem:

The "Data File Directory" value entered in the "Start Sequence" dialog was ignored when I expected it to be used.

Temporary Solution:

The Sequence Table contents override the Start Sequence panel; if one wants to use the Start Sequence dialog, then leave that column blank in the Sequence Table.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Application hangs if the GC goes into Shutdown like the Inlet flow shutdown.

Problem:

Application hangs if the GC goes into Shutdown like the Inlet flow shutdown.
When the GC Shutdown, the GC must be rebooted or it will stay in a locked state.

Temporary Solution:

When the GC goes into a Shutdown state, the Workstation must be closed because the GC must be powered cycle to recover.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: PAL: Initialization of the CTC-PAL could fail/lockup the system depending on the GC

Problem:

If the GC and the CTC-PAL system are left in a bad state (improper shutdowns) it is possible when the CTC-PAL next starts communicating with the GC, the two instruments could freeze/fail/lockup.

Temporary Solution:

When this occurs, one should close and then restart GC/MS Acquisition.  This is the easiest solution when this occurs.
 
If the problem persists, do the following:
 
·         If GC/MS Acquisition is still running, close it
·         In the Windows Task Manager, Process tab, end the following processes if they are listed:
msinsctl.exe
CTCPalPlus.exe
CTCPAL~1.exe
(you end these processes by right-clicking on them, then clicking on "End Process")
·         Turn off power to MS 7000A, GC 7890, CTC PAL, LAN Switch and printer
·         Wait at least 1 minute
·         Turn on power to MS 7000A, GC 7890, CTC PAL, LAN Switch and printer
·         Restart GC/MS Acquisition
 
In some situations, if the above does not fully correct the problem, you should reboot your PC and again power cycle the instruments.

Fix Information:

Was resolved in B.07.00

Keyword: 

One-line Description:

QQQ: PAL: CTC PAL Controller Is Not Started Error

Problem:

On rare occasions, the user may encounter the following error, "Controller is not started", when running a method with the CTC PAL.  Stopping the run at that point may cause the system to crash.

Temporary Solution:

If the error does happen, do the following:
 
·         If GC/MS Acquisition is still running, close it
·         In the Windows Task Manager, Process tab, end the following processes if they are listed:
msinsctl.exe
CTCPalPlus.exe
CTCPAL~1.exe
(you end these processes by right-clicking on them, then clicking on "End Process")
·         Power cycle the GC 7890
·         Power cycle the CTC PAL
·         Restart GC/MS Acquisition
 
In some situations, if the above does not fully correct the problem, you should reboot your PC.

Fix Information:

Has been fixed in B.05.01

Keyword: 

One-line Description:

QQQ: Excessively long sequence and tune filenames can be generated in certain cases

Problem:

Filenames can get long although the name does still function correctly.
 
Filenames entered in the following forms result in the final filename indicated:
 
    XXXXX                 XXXXX.sequence.xml          (correct)
    XXXXX.sequence.xml    XXXXX.sequence.xml          (correct)
    XXXXX.xml             XXXXX.sequence.xml          (correct)
    XXXXX.sequence        XXXXX.sequence.sequence.xml (wrong!)
 
The fourth style is unlikely to be entered by a user, unless they have file extensions hidden.  And even then only if they just change the displayed "YYYY.sequence" to literally "XXXX.sequence".  If they do the more normal change

Temporary Solution:

Excessively long sequence and tune filenames can be generated.
 
In certain cases, especially if the user has file extensions for known file types hidden in Explorer, filenames like the following can be generated during a "Save As..." --
 
    something.sequence.sequence.sequence.xml
 
This *only* happens when the filename is entered in the Save As... dialog in exactly this form:
 
    something.sequence
 
Workaround: don't enter a filename in the form:
 
    something.sequence
 
just enter it as either:
 
    something               (in which case .sequence.xml will be appended)
 
or
 
    something.sequence.xml  (in which case you are all set)
 
Same thing for tune files.

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: "Continuous GC Real-Time Plot" checkbox is not functional

Problem:

In the "Real-Time Plots for GC 7890" dialog box, there is a "Continuous GC Real-Time Plot" check box.  The GC Real-Time Plots are continuous regardless whether the box is checked or not.

Temporary Solution:

n/a

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: "Set MS System Pressure Units" does not work

Problem:

In the Agilent GC/MS Instrument Configuration panel, the user can select the "Configure" menu and then the "Set MS System Pressure Units" menu item to select the pressure units for vacuum readings.  Although there are multiple options for pressure units, the software is not making use of these settings.  In the MS monitors, Manual Tune User Interface, and the LCP, the values are displayed in "Torr".

Temporary Solution:

Use Torr as units.

Fix Information:

Fixed in revision B.05.01

Keyword: 

One-line Description:

QQQ: House LAN could cause about 2.5 min delay for GC/MS Acquisition to start up

Problem:

When the House network is used together the MS network, the GC/MS Acquisition program starts with a delay around of 2.5 min.

Temporary Solution:

If the system uses the MS network with the House network disabled or without cable or with enabled access to Internet, then GC/MS Data Acquisition starts immediately after the double click on the icon.

Fix Information:

Also refer to entry KPR 229

Keyword: 

One-line Description:

QQQ: House LAN causes about 1-1.5 min delay for MassHunter quant to start up.

Problem:

Masshunter Quant: when the House network is used together the MS network the Quant program starts with a delay around of 1-1.5 min. 

If the House network disabled or without cable or with enabled access to Internet the Acquisition start immediately after the double click on the icon.

Temporary Solution:

Investigation of the issue at Customer site showed by checking the firewall that the PC after the double click of the icon tries to reach on Internet IP starting on the network 199.7.xxx.xxx, some IP found are 199.7.52.190, 199.7.71.190, 199.7.50.72 and 199.7.48.190, from this IP I found ftp site with some software certificate (VeriSign Global Registry Services)

Fix Information:

Has been fixed in MassHunter GCMS Acquisition B.05.02.

Keyword: 

One-line Description:

QQQ: TIME stamp of a method change is not printed  when you print the acq method..

Problem:

The current contents of print-out of "Print the acq method" provide the detail information about method settings in GC and MS, but not include the information about the method-change history.

The file of method.txt for method-change history should be as one option for printing the acr method

Temporary Solution:

n/a

Fix Information:

 This has been revolved in MassHunter GCMS Acquisition B.07.03.

Keyword: 

One-line Description:

QQQ: PAL: Sample overlap selection is not loaded with the method

Problem:

Sometimes, the "Set Up Injector Overlap" panel fails to display the current method settings.  Although the panel had saved the settings correctly from a previous edit session, the panel will show incorrect settings.

Temporary Solution:

1. To read the overlap setting in a method, go to the method directory (for example, D:\massHunter\GCMS\1\methods\HS.m), open the ctc.mth file and look at the Parameters section.
 
  [Parameters]
  Volume=300.00
  Overlap=1
  Delay=60
 
Overlap = 1 means overlap is enabled, 0 means disabled
Delay= 60 means 60 seconds, so divide this by 60 to get time the value that was entered into the "mins after full completion of the CTC PAL cycle" field in the "Set Up Injector Overlap" panel.
 
2. To change the overlap setting, edit the ctc.mth file following the example in the parameters section shown above.  Save the file.  Load the method.

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: PAL: Error editing CTC PAL method

Problem:

After editing a CTC Pal method, an "unknown error" error message appears after clicking on OK.  This is caused by the CTC previously not correctly handling stopping a run in Pre-Run before GC/MS/CTC are still "Not Ready".

Temporary Solution:

If the error does happen, do the following:
 
·         If GC/MS Acquisition is still running, close it
·         In the Windows Task Manager, Process tab, end the following processes if they are listed:
msinsctl.exe
CTCPalPlus.exe
CTCPAL~1.exe
(you end these processes by right-clicking on them, then clicking on "End Process")
·         Power cycle the GC 7890
·         Power cycle the CTC PAL
·         Restart GC/MS Acquisition
 
In some situations, if the above does not fully correct the problem, you should reboot your PC.
 
To avoid the problem in the first place, do not stop the run while the GC/MS/CTC are still "Not ready" in PreRun.  If you want to stop a run in a system with a CTC, it is best to do it after the injection has occurred and the run has started.

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: MS Tune and GC Method Windows Can Be Hidden Behind Main Window

Problem:

Tune window and GC method window hidden behind the Ins Control window

Temporary Solution:

However, a better workaround is to activate MS Tune and GC Edit Method from the icons in the toolbar.  In this case, the new windows will always appear on top of the main window.

Fix Information:

Has been resolved in B.07.00

Keyword: 

One-line Description:

QQQ: Difficult to set up backflush parameters by using backflush method editor

Problem:

Difficult to setup up backflush method in MassHunter GC/MS Acquisition.  When editing the GC method parameters, by selecting the backflush icon one can set up the backflush parameters. 

But sometimes after applying the settings it is not correct and may require repeating the procedure (sometimes more than twice) to be correct.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: PAL: Overlapped injections are not surpported in GC-Inj cycles

Problem:

"CTC PAL Set Up Injector Overlap" is not relevant for GC-Inj cycles.  Do not check the "Enable Overlapped Injection for this Method" box.

Temporary Solution:

n/a

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: PAL: Vial outside the range of the CTC tray is not handled gracefully

Problem:

The Sequence Table Editor does not check for invalid vial entries for a CTC PAL.  If the vial location is not within the range of the tray, an error will occur when running the sequence.  After clicking OK on the error message box, the user will find the system to be stuck in the PreRun state.  Selecting Pause and then Stop will crash the system.

Temporary Solution:

Be sure to specify the correct vial location in the Sequence Table.

Fix Information:

Has been fixed in B.05.01

Keyword: 

One-line Description:

QQQ: Missing Edit Entire Method for GC/MS Acquisition

Problem:

The GC/MS Acquisition does not have edit entire method so that the user can review the steps of the acquisition parameters.   

The user has to go through each method edit step manually by clicking on an icon or menu item.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Enabling all barcode options or "Checksum" makes BarCode Reader work improperly

Problem:

If all barcode options or "Checksum" have been enabled, BCR won't read the barcode or will read it incorrectly.

Temporary Solution:

NEVER enable "Checksum" and enable just the one barcode style the user needs.

Be aware that the default settings (off or on) of barcode styles in different firmware versions are different, so the user needs to make sure the correct ones are enabled before using the barcode reader.  Especially when the firmware has been updated to a new version.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Cannot start acquisition software if method contains more than 500 MRMs

Problem:

The user could create a method which has more than 500 MRMs.  When starting the MassHunter Acquisition program the software goes through an initialization check.   During this initialization check information is stored in an array.  However, this array is limited to 500 entries so when an method with more than 500 MRMs has been loaded as the default method to load, it will cause the EMF (Early Maintenance Feedback) ini file to abort, and lock up the instrument control.

The user will see the error message from C:\GCMS\msexe\icstart1.log
An array or matrix must contain between 1 and 500 elements.

Temporary Solution:

Delete the EMF.INI file in the folder X:\MassHunter\GCMS\n folder where n=instrument number.  Once the file has been deleted, there will be no check to cause the array to exceed 500.

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: System error when starting up GC/MS Acquisition if default.m was deleted

Problem:

If default.m was deleted from the instrument method directory and it was the LAST loaded method before closing application, then when GC/MS Acquisition starts up, there is a system error when it tries to access the missing method.

Temporary Solution:

NEVER delete default.m -- regardless whether its settings have been changed or not.

Fix Information:

 Has been resolved in MassHunter GCMS Acquisition revision B.07.02.

Keyword: 

One-line Description:

QQQ: No prompt to save modified sequence table when exit MassHunter Acquisition

Problem:

Start up MassHunter GCMS Acquisition, open Sequence Table Editor (STE), make some changes, then click , click x or Method/Exit to exit the application, there was no prompt to save the modified sequence table.

Temporary Solution:

n/a

Fix Information:

 Has been resolved in MassHunter GCMS Acquisition revision B.07.02.

Keyword: 

One-line Description:

QQQ: Improper evaluation of CP variable _barmismatch

Problem:

This defect caused two problems when barcode mismatch was encountered and 'inject anyway' was selected in the Start Sequence panel:

1. 'Barcode mismatch, sample not injected' seen in sequence log, but sample IS injected

2. NO post-run processing OR ENVIRONMENT CLEANUP is scheduled

Problem #1 is very evident but rather benign.  Problem #2 is more severe, in that post-run activities INCLUDING creation of pre_post.ini, cleanup of temp folders, etc. are skipped.

Temporary Solution:

n/a

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: The "X" (close)  buttonon the GC method editor is not functioning

Problem:

The "X" (close) button on the GC method editor is not functioning, even though it is NOT grayed out.

Temporary Solution:

Use the "Cancel" button in bottom area to close the GC method editor panel.

Fix Information:

Has been resolved in B.05.01

Keyword: 

One-line Description:

QQQ: System does not print the MS parameters to correct printer

Problem:

The default printer has been assigned to be the LaserJet, 4050 or the 3005.
System has XPS loaded and then it was unloaded and the effects are the same.

1. Set default printer to "Printer 1" (for example, Microsoft XPS document writer)
2. Click "Print Method.." in the Method menu.  Check all options and click OK
3. Three documents are printed.  Adobe Reader starts for printing MS parameters.  DO NOT close Adobe Reader.
4. Change default printer to "Printer 2" (for example, Send to OneNote 2007)
5. Click "PrintMethod..." in the Method menu again. Check all options and click OK.
6. Two documents are printed to "Printer 2".
7. However MS Parameters are printed to still "Printer 1", because Adobe Reader doesn't pick up default printer changed while it is running.

Temporary Solution:

n/a

Fix Information:

Fixed in released version B.04.01

Keyword: 

One-line Description:

QQQ: Venting the GCMS QQQ could cause the Workstation to lock up

Problem:

When following the instructions of the vent procedure, users have locked up the workstation.   Users are not informed that they must shut down the workstation down prior to turning off the GCMS-QQQ.   Failure to shut down the workstation will cause the workstation to lock up when you turn off the GCMS-QQQ.

Temporary Solution:

n/a

Fix Information:

Fixed in released version B.05.00

Keyword: 

One-line Description:

QQQ: Autotune allows the CFT gases to be turned on and gives bad tune results

Problem:

The manual tune/autotune section of the software should automatically turn off the CFT gases so that the autotune will have the correct flows into the source to do a tune.

If turning off the gases is not possible, then it should automatically load a method with the desired gases turned off so that the tune will work, this will also be useful so customers will know if they are going into tune to save their existing method in case they want to save them.

Temporary Solution:

The manual tune/autotune section of the software should automatically turn off the CFT gases so that the autotune will have the correct flows into the source to do a tune.  
If turning off the gases is not possible, then it should automatically load a method with the desired gases turned off so that the tune will work, this will also be useful so customers will know if they are going into tune to save their existing method in case they want to save them.

Fix Information:

The CFT warning now actually checks the CFT gas flow before going into tune. If it is over a limit that is specified in the tune config file a message box will warn the user and they will not be allowed into tune. By default the limit is 2.5.

Keyword: 

One-line Description:

QQQ: Column length to three decimals, invoke the method resolution and lock-up method

Problem:

When we configured a column as length 0.171 meters (the quickswap restrictor length), it caused the software to invoke the method resolution and lock-up every time you try to load a method.

Temporary Solution:

When we configured a column as length 0.171 meters (the quickswap restrictor length), it caused the software to invoke the method resolution and lock-up every time you try to load a method. This appeared to be because the 7890 only stores 2 decimal places in the column length and the SW lets you set 3dp, so the method never matches the G.C. config.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: “No GC or MS data collected” while using Profile Data only for the acquisition

Problem:

Using profile data “only” for the product ion scan method (not just product ion scan, any method which uses profile data).   It was discovered if profile data is being used only the system will generate an error message “No GC or MS data collected” and this will terminate the sequence.   The problem is that the system was looking for a file called MSPEAK.BIN but when Profile Data is being used the file that is being created is called MSPROFILE.BIN and at the end of the acquisition the check did not pick up this file.

Temporary Solution:

Point Patch is available.  Please contact your software help representative.

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: Qual cannnot process RTL runs on localized versions

Problem:

IN RTL run, the log shows that Qual was scheduled, the RTLTIMES.INI file was created, but there was no information in that file - it seems that Qual cannot  find the peaks.

Temporary Solution:

Using local language characters for method and datafile names will prevent automated Qual and Quant processing.  Use the standard ANSI character set if you need AUTOMATED post-run processing of any kind (including RTL).  This does not impact manual processing.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: GCMSQQQ masshunter allows users to select too fast scanning speed

Problem:

GCMSQQQ masshunter allows users to select too fast scanning speed without warning message leading to 0.6-0.3 AMU mass accuracy shiftment in Scan mode 
Currently customer have to use scancalc.xlsx to calculate proper scan speed. If you set up your scan method, SW allows you put a fix number to set for scanning speed like 100 ms. Acquisition then calculates cycles/sec values, but does not indicate anything whether it is good or not. If you look example below and set number to excel, you get one sample, when scanning speed is 108 ms. Scan times less than 108 ms means that you actually try to scan too fast.

Temporary Solution:

Example:
Mass peaks were shifted 0.3-0.6 AMU range, when customer was scanning by using 100 ms scan time and  50-600 scan range ending up having 11 cycles/sec.

Solution:
Scan time was set to 250-300 ms to slower scan speed. The Problem was related to too fast scan time

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: PostRun can not be stopped from software, when acquisition is stopped prematurely

Problem:

When the run is stopped prematurely from MH acquisition by clicking stop icon, the post run backflush kicks in.  PostRun can not be stopped from SW and the  only option is to stop it from the GC keypad. 

There should be a way to stop PostRun from the software.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Autotune screen locks up with "Get 3 resolution Plots" being displayed

Problem:

It has been reported that occasionally the MassHunter GC/MS Acquisition
will lockup during Autotune.  As a result, the user will be required to 
restart the software to recover. 

It seems that it is an Autotune reporting problem that is related to the printing process, which has difficulty handling printer errors, too long printer recovery times, etc.  If the printer is ready, this lock-up has not been seen.

Temporary Solution:

You can try to set up printer preferences and turn sleep mode option off.
To turn the Sleep Mode on or off, please turn OFF the Sleep Mode.

  Press  Menu to open the menus
  Press    Down button                to highlight CONFIGURE DEVICE
  Press    Select button              to select CONFIGURE DEVICE
  Press    Down button                to highlight RESETS
  Press    Select button              to select RESETS
  Press    Down button                to highlight SLEEP MODE
  Press    Select button              to select SLEEP MODE
  Press    Up button or Down button   to select ON or OFF
  Press    Select button              to set the selection
  Press    Menu                       to exit the menu

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: two browse buttons in "Method Information" panel don't work

Problem:

Click the "Edit method info" icon on instrument control, the upper two browse buttons don't work, i.e., nothing happens when click them.

Temporary Solution:

n/a

Fix Information:

Fixed in MassHunter GC/MS Acquisition released version B.04.01

Keyword: 

One-line Description:

QQQ: In a run, one can use special characters in the filenames including a “:” colon

Problem:

In a single run mode (clicking the green arrow icon), if you use a “:” colon, it won’t create the directory and errors out.  The system states, “lost communication, manual mode, make directory failed, rebooted".

Temporary Solution:

Never use Windows/DOS special characters in filenames.

Fix Information:

Fixed in the B.04.01 release.

Keyword: 

One-line Description:

QQQ: Truncated: Japanese Long file name is truncated in Printed Sequence log.

Problem:

1. Run sequence with 50 character data file name & method name (JPN characters, 2 byte char)
2. then Print Seq Log.
Truncating could result depending upon the number of characters being used.

Temporary Solution:

Sequence Editor has limitation of file name.(50 Char).

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Sequence Log Reporting Wrong Error Message

Problem:

If an error occurs at the same time a barcode mismatch occurs (inject anyway was selected), then the sequence log reports "Barcode mismatch, sample not injected" instead of the actual error (e.g. sampler error).

Temporary Solution:

n/a

Fix Information:

Fixed in released version B.05.00

Keyword: 

One-line Description:

QQQ: Error Fault not detecting status of hardware before starting Autotune

Problem:

The system does not check the hardware status prior to opening the calibration valve for Autotune.

Temporary Solution:

Loading the default method, observe that the small square status box in the GC and MS icons are green color.  You can add GC or MS Monitors to check the individual relevant GC and MS parameters.

Fix Information:

Fixed in MassHunter GC/MS Acquisition B.05.00

Keyword: 

One-line Description:

QQQ: Wrong information in Logbook when overide InjVol in sequence table editor (STE)

Problem:

The GC has front and rear towers, but the method is set to Front Injection only. When running a sequence with this method and overiding the InjVol in STE, the following appears in the logbook: "Rear Injection Volume changed from 1.0 to xxx", which is not right since my method and sequence don't have back injection involved.

Temporary Solution:

If running the method, and overide vol in the Run Method panel, one gets the correct info.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: The Run Method panel needs to have "OFF" functionality to ignore BarCode Reader

Problem:

If using ALS 7693A, the barcode reader cannot be disabled from GC panel or GC configuration.  Run Method needs to have an "OFF" functionality to ignore the BarCode Reader.  User needs a simple way to bypass the barcode reader while doing the Run Method.

Temporary Solution:

To bypass the barcode reader:
1) If running a method, type in "off" in the expected barcode field (for both injectors, if applicable) on the Run Method panel
2) If running a sequence, edit the sequence table layout and add the "Expected Barcode" column, and type in "off" in that field for EACH line.

In this way, the barcode reader can be bypassed in both method runs and sequence runs.

Fix Information:

Disable Barcode For This Sequence is in the Run Sequence Panel under the Sequence Barcode Options.
Fixed in release version MassHunter GC/MS Acquisition B.05.00

Keyword: 

One-line Description:

QQQ: Vial left in agitator should be return before next vial arrives on CTC seq-run

Problem:

On Sequence-running with CTC, if Clicking Stop button at PreRun (during agitating),    The sequence will go to the next sample. However, the vial affected by clicking "Stop" was left in agitator and is NOT moved back to the original position on the tray before the new vial is transporting to the agitator; in addition, no warning message regarding this circumstance appears, so the error with z-collision will occur, when the next vial is transported to the agitator.

Temporary Solution:

User will need to verify that the vials are placed back in the original positions.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Dual injection sequence uses run method injection selection if they are in conflict

Problem:

When the method specified in the sequence was set to front (even though dual injectors are available), the sequence only ran the vials in the front injector although dual injection on Sequence Table Editor was checked.

Temporary Solution:

Selecting "Dual" ratio box on section of Inlet Location in the method AND selecting "Dual Inj." check box on Sequence Table Editor, also entering the values into column "Dual Inj. Vial" and "Dual Inj. Vol."  properly, the sequence will run and collect data correctly.

Fix Information:

Fixed in MassHunter GC/MS Acquistion released version B.05.00

Keyword: 

One-line Description:

QQQ: Sequence hangs when method set to dual but dual injection on STE not checked

Problem:

The method specified in the sequence table was set to dual injection but the dual injection column on Sample Table Editor is not checked.  Ran the sequence.  It started but stayed there in PreRun.  Needed to shut down the software to start over.

Temporary Solution:

Select "Dual" radio box on section of Inlet Location in the method AND select "Dual Inj." check box on Sequence Table Editor. Also enter the values into column "Dual Inj. Vial" and "Dual Inj. Vol." properly, and the sequence will run and collect data correctly

Fix Information:

Fixed in MassHunter GC/MS Acquisition B.05.00

Keyword: 

One-line Description:

QQQ: Resuming a paused sequence with Overlap On injects the wrong vial

Problem:

Running a sequence with sample overlap, pause the sequence in the moment that the current sample is running in the GC and the next sample has been prepared.  Resuming the sequence will results in picking wrong sample.

Temporary Solution:

If the overlap feature is being used, do not click "Pause" when the processing for the next sample has already started.

Fix Information:

Fixed in released version B.05.00

Keyword: 

One-line Description:

QQQ: Sequence with sample overlap and dual injection doesn't work properly

Problem:

Sample overlap does not work with a dual injection sequence.  No overlap is observed.  It waits until completion of the run to pick up the next sample.

Temporary Solution:

Do NOT use the feature of sample overlap with dual injection in a sequence run on this release.  It is NOT supported in this release.

Fix Information:

Fixed in released version B.05.00

Keyword: 

One-line Description:

QQQ: Intermittently the 7890's selected injector is not present

Problem:

Here are the steps to cause the problem:

- Vials are transferred to the turret of the ALS (7683B)
- All the vial washes will take place
- The sample is transferred to the syringe and the plunger is up
- Now there is an extra movement from the turret, sounds like the re-alignment AND
  At the same time there is the error in the log file:

2009/06/24 13:54:33 7890 The selected injector is not present.
2009/06/24 13:54:36 7890 Lost connection to Agilent 7890A at 192.168.254.11
2009/06/24 13:54:36 ManualMode Run Method Error - Consult Logbook
2009/06/24 13:54:36 ManualMode The selected injector is not present.
2009/06/24 13:54:37 7890 Connected to Agilent 7890A at 192.168.254.11
2009/06/24 13:54:37 7890 Runs cannot be started until the GC and injector are idle.

- but the ALS is doing the injection anyway and the 7890A starts

System configuration:
- 7890 with firmware A.01.10,
- 7683B A.11.03
- PTV septum less head

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Sequence with sample overlap AND with different methods results in picking wrong sample

Problem:

When running a Sequence with sample overlap AND with different methods for the samples, the wrong sample is picked.

Temporary Solution:

Current software does NOT support different methods with different overlap settings (even if the methods have the same settings but with different names) in a single sequence run.  By design, the overlap settings are saved to the method.  Other methods executed in a sequence that have different or no overlap settings will override these settings and transition samples will not have either overlap settings applied; and it may also result in picking up the wrong sample.

If the overlap feature is enabled in sequence-run do NOT assign different methods for samples.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: GC/MS Acquisition does not allow GC configuration to be uploaded from the 7890

Problem:

The defect is that if the user makes Config changes on the GC front panel and then from the software selected Edit GC Configuration, before you can even select the Get GC Config button, the software downloads the method to the GC. So the user can never make Configuration changes at the gc level and upload them to the GC.  It overwrites the changes.  For example, I was testing the MMI Inlet Cryo Config Modes, and from the GC, I changed the cryo gas to compressed air. Restarting the software, method res appeared and one needs to select edit GC Config and save the method. The method was now showing the parameters for N2 instead of compressed air. When I looked at the GC, it has converted back to N2.

Temporary Solution:

n/a

Fix Information:

Has been resolved in B.05.01

Keyword: 

One-line Description:

QQQ: Dual injection does not catch dual vial out of range

Problem:

Set up a dual injection sequence on a 7683 with a tray.  An invalid vial number for the dual vial will not be caught and the user will receive no message about this error.  Run the sequence and it will hang in PreRun on the line with the invalid vial.  No indication is made in the logbook.  You will have to shut down the software.

Temporary Solution:

User should enter the correct vial number to match the suitable range of the installed tray or turrets.

Fix Information:

Fixed in released version MassHunter GC/MS Acquisition B.05.00

Keyword: 

One-line Description:

QQQ: Range of Electron Energy in Edit MS parameter

Problem:

The current available Electron Energy Value is between -70eV and -300eV.
GC QqQ customer wants to change Electron Energy to more lower Voltage by themself.
How can I do change available input value of Electron Energy to more wider range ?

Temporary Solution:

n/a

Fix Information:

The dynamic range will be increased with the release of the MassHunter GC/MS Acquisition software B.05.00 release.   The increased range will require the installation of the new Filament Drive Circuitry Board on 7000A Series Models, this board will be shipping on the 7000B Series Models.

Keyword: 

One-line Description:

QQQ: "Run Method" panel is not updated to a new GC configuration

Problem:

After GC/MS Acquisition shuts down, change the GC configuration from front injector to rear injector.  Start the software, it will then recognize a configuration change and bring up the GC configuration panel.  Select Get GC Configuration and OK panel and save the method.  When you select the Run Method icon, the Run Method panel still shows a front injector.

Temporary Solution:

Before opening Run Method panel, do these steps first: Edit GC Parameters, OK and save the method again; then open Run Method panel and it will reflect the correct configuration.

Fix Information:

Has been resolved in B.05.01

Keyword: 

One-line Description:

QQQ: Information in B.04.01 Online Help about "Relock method" is wrong

Problem:

The information provided in the Help file incorrectly describes the process (pick a method file) for Relock method

Temporary Solution:

Ignore this part of help.

Correct info is: RELOCK is to be used when column or other GC maintenance has been performed such that your locked method no longer results in the correct retention time for the locked compound, and the lock pressure needs to be recalculated.  RELOCK is to ‘update’ a LOCKED method, not unlocked method.  So to do "Relock method", the user needs to load the originally locked method, then select "Method>Relock Method" from the Instrument Control panel and follow the further instructions on the screen.

Fix Information:

Fixed in release version B.04.01

Keyword: 

One-line Description:

QQQ: Lack of messages after ALS configuration changes

Problem:

ALS configuration changes don't trigger any warning messages

Temporary Solution:

ALS configuration changes don't trigger any warning messages

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: "Unhandled exception" error appears during sequence run

Problem:

Unhandled exception error happens very rarely DURING a sequence run.  The error message says, "Object reference not set to an instance of an object".  But it doesn't affect the sequence at all.

Temporary Solution:

Wait for reoccurrence and get more information for potential fix.

Fix Information:

Fixed in released version B.05.00

Keyword: 

One-line Description:

QQQ: Can't complete RTL with localized method name

Problem:

Create a method with a localized name (e.g. in Chinese or Japanese)
Execute "acquire RTL calibration Data"
5 Data files will be acquired correctly, then an error message will appear.
"Incomplete RTL calibration information!  Check RTL cal data for errors!"

It does not happen with English file name.

Temporary Solution:

Using local language characters for method and datafile names will prevent automated Qual and Quant processing.  Use the standard ANSI character set if you need AUTOMATED post-run processing of any kind (including RTL).  This does not impact manual processing.

Fix Information:

MHBridge.mac  (goes under the \msexe directory)

Keyword: 

One-line Description:

QQQ: CTC-PAL: A Sequence with overlapped SPME injections will lock up the system

Problem:

Set up a sequence using the CTC-PAL with a SPME syringe.  Enable sample overlap.  The sequence will appear to hang with the vial in the agitator on line 8.  No meaningful information is available.

Temporary Solution:

In order to get correct initial conditions for CTC-PAL sequence run, we strongly recommend this:

A.  If LiveUpdate (Symantec) is installed in the computer, the feature of “automatic liveupdate” should be disabled;
B.  In Control panel, Power Options, select “Higher Performance” AND “put the computer to sleep” to “Never”;
C.  When doing new CTC connection, open CTC menu on Instrument top:
    - do “Reset Injector”;
    - do “Update configuration” one or more times until this message appears on CTC Status panel:
         “Loading configuration …
         Connected
         READY”

If after doing this a few times the system still cannot set to “Ready”, close the  GC/MS Acquisition application (check in Task Manager that msinstctl.exe and ctcplus.exe should be gone, otherwise, kill those processes manually), open the application again and repeat Step C.

Fix Information:

Fixed in MassHunter GC/MS Acquisition released version B.05.00

Keyword: 

One-line Description:

QQQ: "Off" button on CI Reagent Gas Control panel should show "count down timing"

Problem:

On CI Reagent Gas Control panel, when the Off button is clicked, the gas status bar displays "Pumping out" in yellow background and stays for a while (actually, 4 minutes), but no "count down timing" shown such as that with clicking the Pumpout button.  This may confuse the user about the CI gas status. 

Note: the information about  "count down timing" (starting from 240 seconds to zero when clicking the Off button) can be obtained from a backdoor command, but this is not a regular use.

Temporary Solution:

n/a

Fix Information:

Fixed in release version B.05.01

Keyword: 

One-line Description:

QQQ: "Profile" mass settings are missing after autotune done & file saved

Problem:

The default settings of masses for PCI (methane) profile mode are 41, 267 and 599 (see file default_pci.tune).  However, one or two mass numbers are missing and not stored in the new tune file after autotune was done.  For example, for MS1 Profile, masses 41, 267 and 599 may exist, but for MS2 Profile, only 41 is contained.

Temporary Solution:

n/a

Fix Information:

Fixed in release version B.05.01

Keyword: 

One-line Description:

QQQ: Conflict Vent Status between Vent Panel and Tune Status bar

Problem:

On Vacuum Control of Manual Tune, clicking Vent button to start vent process, when all criteria for vent (temp, vac and turbo speed) are not matched yet, the Vent Status box on Vent panel shows "Venting" in yellow, but Tune Status bar shows "Vented" in red.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: PAL: Missing CTC-PAL configuration from Menu Configuration upon re-installation of MassHunter

Problem:

Was working on an earlier build of MassHunter GCMS Acquisition and then uninstalled the Acquisition software and reinstalled but now cannot configure the PAL unit.

Temporary Solution:

The PAL drivers are flagged in a file called CTC.INI under the \mssetup.  When the user uninstalls the software, this directory is removed and then is re-created.  This is the reason why PAL drivers did not show up.

Fix Information:

When uninstalling the MassHunter GCMS Acquisition software package, all related add-on packages should also be removed and then reinstalled for completeness.

Was resolved in B.05.01

Keyword: 

One-line Description:

QQQ: NCI mode: error in switching gas type without clicking "Set" button

Problem:

The error occurs in these circumstances:

1.  Start MassHunter GC/MS Acquisition, load default_CI.m associate with ci_atune.tune.xml.  The default mode is NCI, default Gas is A (methane);
2.  Change CI Gas A to B (Ammonia) on Ion Source panel WITHOUT click “Set “ button; change Methane to Ammonia on Autotune panel;
3.  Click Autotune to bring up the "wait" panel.  Filament turns on when the Emission current is increasing from zero to 50 uA.  Cal Valve is also on, but CI Gas Flow drifts between 99-100.
4.   Filament is on for 5-6 minutes; when CI Gas Flow drops down to 1 or zero, the filament turns off, Cal Valve shuts off too, and CI Gas Flow back to 99 or 100, no tune starts, and this status stays forever until clicking “Cancel autotune”.

Temporary Solution:

This error can be avoided if click "Set" button first prior to clicking "Autotune" button.

Fix Information:

Fixed in release version B.05.00

Keyword: 

One-line Description:

QQQ: Enable Sample Prep menu item shows wrong .pt method

Problem:

Associated different sample prep methods with methods.  Some methods had no sample prep method.  The checkmark seems to work appropriately however, the sample prep method is often incorrect.  Sometimes Enable checked, but no method specified (before running the method).  Other times the wrong sample prep method specified.  It didn't seem to change the menu item after loading a method with a different sample prep method.

Temporary Solution:

n/a

Fix Information:

Fixed in released version B.05.00

Keyword: 

One-line Description:

QQQ: PAL: Tray name with lower letter is accepted on Seq table, but can't execute Seq Run.

Problem:

Install CTC-PAL Software, select CTC-PAL as Injector, Tray 1 = 32, 20 ml

1. Verify the run method with CTC-PAL complete
2. Try Run sequence with the method.
3. Set Tray name with lower letter "t1-3220", not "T1-3220"
4. Run seq. but an error occur immediately. 
    "Invalid argument"
    because tray name is specified as lower letter "t1".

If Try name with lower letter is not allowed, a warning should be appeared when exit Seq table.
OR
Tray name should be converted to capital letter automatically.

Temporary Solution:

n/a

Fix Information:

Fixed in released version B.05.00

Keyword: 

One-line Description:

QQQ: Overlap injection option is not saved

Problem:

1. Open "Setup Injector Overlap" panel
2. Change the Start option from 2nd one to 1st one like above.
   ( x min after full...-> After full...)
3. Open "Setup injector overlap" panel again.
4. Start option is changed to "Start n minutes after..."

Temporary Solution:

n/a

Fix Information:

Fixed in release version B.05.00

Keyword: 

One-line Description:

QQQ: Adding/Removing 7693 tray does not show up in method resolution

Problem:

I had a system with a 7693 ALS but no tray.  The Sample Prep menu items were not displayed.  Created a method.  Shut down software and added a tray to the instrument.  Started up software.  There was no method resolution, and no sample prep menu items displayed.  Went into GC Configuration to upload the GC configuration.  Upload was successful and method was saved.  Still no Sample Prep menu items.  Shut down the software once more and started back up to get the menu items.

Temporary Solution:

Same scenario with removing a tray.  It is not until the shutdown/startup after uploading the GC configuration that the Sample Prep menu items will be removed.

Fix Information:

 This has been fixed with B.07.01 released software package.

Keyword: 

One-line Description:

QQQ: Unknown error occured with CTC SPME method after restarting GCMS Acquisition

Problem:

On a system configured with CTC and using a SPME method, an "Unknown error" occurred after restarting GCMS Acquisition

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: PAL: Unexpected Program termination occurs when restart MH after interrupt seq.

Problem:

CTC A.01.05

1. Start CTC HSS sequence
2. "Stop" sequence by "Stop" button(Red button) on SW.
3. Sequence is interrupted correctly.
4. Close MH Acq.
5. Start MH Acq again.
6. "Unexpected Program termination" always occurs.

Temporary Solution:

Do not press "Stop" during Prerun.

Fix Information:

Establishing the correct initial conditions is a sensitive issue to run CTC properly; it may eliminate several unexpected errors. We strong recommend checking and doing the following processes prior to running any CTC method or sequence:

A.	If LiveUpdate (Symantec) is installed in the computer, the feature of “automatic liveupdate” should be disabled;

B.	In Control panel, Power Options, select “Higher Performance” AND “put the computer to sleep” to “Never”;

C.	When doing new CTC connection, open CTC menu on Instrument top:
•	do “Reset Injector”;
•	do “Update configuration”  once or more times until the following message appear on CTC Status panel:
“Loading configuration …
Connected
READY”

If doing this for a few times and the system still cannot set to “Ready”, close the MH GCMS data acquisition application (check Task Manager, msinstctl.exe and ctcplus.exe should be disappeared, otherwise, end these two processes manually), power cycle CTC, then open the application again and repeat Step C.

Was resolved in B.07.00

Keyword: 

One-line Description:

QQQ: Progress bar in Advanced Autotune doesn't work properly

Problem:

On Advanced Autotune, clicking any parameter button will trigger an autotune for the select parameter, and the Progress Bar on bottom should show the tune progress in green. But for some parameters, this bar doesn't show anything.

Temporary Solution:

n/a

Fix Information:

Fixed in release version B.05.01

Keyword: 

One-line Description:

QQQ: PAL: CTC-PAL injection volume get reset to OLD value if method is not saved immeditately after editing

Problem:

Injection Volume modification in the method the value is not saved if immediately after the modification the method is not saved, when the
“CTC PAL Edit Method” is reopened they show the old value and
not the new one.

Temporary Solution:

n/a

Fix Information:

Fixed in release version B.05.01

Keyword: 

One-line Description:

QQQ: MS Params has a GAIN entry limit of 100

Problem:

The user can enter a value upto 100 for the GAIN, while the tune report could show a higher value is possible.

Temporary Solution:

The tune report shows the maximum calculated GAIN value which could be possible based on the current tune parameters.   If a user would like to enter a value greater than the maximum 100 GAIN value, then the user should use the delta EMV.   Entering in the delta EMV value will show the corresponding/equivalent GAIN value.   
Note: Using higher GAIN values will/could cause the lifetime of the EMV to be shorter.

Fix Information:

Fixed in release version B.05.00

Keyword: 

One-line Description:

QQQ: User does not know what type of tune report is being printed, Autotune or Generate

Problem:

When the user looks at the tune report, there is no real way of knowing if the tune report was from autotune or from generate report.   Both reports are the same.

Temporary Solution:

n/a

Fix Information:

Fixed in release version B.05.01

Keyword: 

One-line Description:

QQQ: Iris limit shows a false change from -100 to 100 to -70 to 70

Problem:

Manual Input on IRIS (mz 1050) some how ended up yielding an ERROR when inputting a value that fell outside the limit of -70 to 70 while the actual limit was -100 to 100.  This error did not occur when making a change outside the error redefined limit, but once the error occured it always occurred, i.e., outside the bounds of -70 to 70 but inside the bounds of -100 to 100.

Temporary Solution:

n/a

Fix Information:

Fixed in release version B.05.00

Keyword: 

One-line Description:

QQQ: Sample error 142 occurs during acquisition with 7693 back tower & tray

Problem:

1. Configure a 7890-only instrument.  The 7890 has 7693 (dual tower and tray)
2. Create a method with back Injection (without sample prep)
3. Run Method
4. Can't start acquisition -- error message is "Sample error 142."

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Sample prep command to Back tower does not work

Problem:

1. Configure a 7890-only instrument with 7693 (Dual tower & tray)
2. Create a method.
3. Associate sample prep method (wash back tower command).
4. Save method.
5. Run method.
6. An error occurs, "Fail in command to back tower"

the screen capture of mslogbk.htm and Slog are attached.
also, I attached my method.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Copy button on 7890 GC Status window is not working

Problem:

Selecting the Copy button the GC Status window, it says "Not there yet..."

Temporary Solution:

n/a

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: Unexpected Program Termination While Running Seq with GC QQQ

Problem:

While running a sequence with a method which collects the ms signal as well as the GC's FID signal.  

The GC-QQQ was configured to the back inlet. 
Was unable to tune because of an error stating, Error in Autotune! Check Abundance failed."  At the end of the sequence, an unexpected program termination error and intrument control closed.  There was also an error message which was presented on the status line.

Temporary Solution:

n/a

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: Configure MS Source Dialog box pops up and then disapperars

Problem:

Configure MS Source Dialog box pops up and then disapperars, it works but distracting

Temporary Solution:

n/a

Fix Information:

Has been resolved in B.07.00

Keyword: 

One-line Description:

QQQ: Select "No" on saving changes to method will bring Method Resolution twice

Problem:

1. Launch the application;
2. Method Resolution appears if the loaded method has different configuration with instrument;
3. Click OK to close Method Resolution, and brings up the message box "Method has changed during ChemStation initialization. Save Changes?";
4. Clicking "Yes" will prompt to input method name to save;
4. Clicking "No" will bring Method Resolution again.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: No method save after Get GC configuration

Problem:

Started up software using a 7890 with a front injector and tray (7693).  Created and ran method.  Shut down the software.  Added a back injector and started software again.  It now brought up method resolution (did not before) and states to Get GC configuration.  After OKing that panel however, it did not bring up the method save.

Temporary Solution:

Aftering making any types of edits to a method, the user needs to make sure that the method has been saved.

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: Valve method associated with a sample prep method

Problem:

Edited a method that had a sample prep method associated with it.  Changed the injection source from ALS to valve and saved the method to a new name.  Enable Sample Prep menu item appropriately became grayed.  Ran the valve method.  Method completed.  The Enable Sample Prep menu item became ungrayed and it showed a .pt association.  Method print also showed the sample prep method association.

Temporary Solution:

n/a

Fix Information:

 This has been revolved in MassHunter GCMS Acquisition B.07.03.

Keyword: 

One-line Description:

QQQ: The software configuration should notify user on software/firmware mismatches.

Problem:

When starting instrument control, the software does not inform the user of mismatch firmware between the software package and the GCMS-QQQ.   
This could cause strange error messages to appear because the GCMS-QQQ may not understand the hardware command set which it is being asked to do.

Temporary Solution:

Update the firmware on the GCMS-QQQ with the supported version the MassHunter GC/MS Data Acquisition is expecting, this can be done via the MS Configuration of the instrument.

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: MS Config, forgot to configure the sources, and it did not show up in the summary page

Problem:

Did the configuration of instrument #1, did not configure the source, when selecting save results, it did not show EI source as an available sources in the summary page.

Temporary Solution:

The system will automatically use the EI source type by default when loading the instrument control.

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: PAL: Setup CTC-PAL Sample Overlap panel does not allow certain selections

Problem:

With the HS injector installed on the CTC-PAL was unable to select the second sample overlap selection (xxx min after completion of the cycle).  With the SPME injector installed was unable to select the first sample overlap selection (after completion of the cycle).

In both cases, select the option and OK the panel.  When returning to the selection, it was changed.

Temporary Solution:

n/a

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: Dual injection with barcodes and overlap not working correctly

Problem:

The method specified in the sequence is set to dual injection with overlap on.  Set up a sequence and entered dual injection vials and barcodes.  On the run sequence panel, set to don't inject on a barcode mismatch.  Although all my barcodes were correct in the sequence table, every other line failes on a barcode mismatch because it compared the actual barcode on the rear to the expected on the front.

Temporary Solution:

n/a

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: Setting CI reagent flow turns off CI cal valve

Problem:

When the CI reagent flow is 0 setting the flow will turn off the CI cal valve.  This is a problem after autotune or any other time the instrument is turned off.  Then when the user tries to manually tune, if they turn the cal valve on first, it will be turned off when the CI reagent gas flow is set.

Temporary Solution:

Turn the CI cal valve back on after setting the reagent gas flow.

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: Message about different source appears twice after selecting source from panel

Problem:

1. configure instrument, select all available sources (the currently installed source is CI);
2. Start the application, comes up the panel "Ion Source Selection";
3. Select NCI source;
4. The message box appears, such as "D:\MassHunter\GCMS\1\METHODS\DEFAULT.M specifies a different ion source from the one currently installed in the MS"
5. Click "OK" on the message box;the message disappears;
6. The same message box appears again;
7. Click "OK", the message disappears.

Temporary Solution:

n/a

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: Log file is displayed with garbage Asian characters

Problem:

When Multivu was used to display a log file, the Japanese characters in the file were displayed as garbage.

Temporary Solution:

Manually use Microsoft Notepad.exe to view log files such as c:\gcms\msexe\icstart1.log

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: Wrong sample prep program can get executed when overlap is on

Problem:

Sample overlap checked and sample prep program is also enabled for the method.  The sequence using the same methods with sample overlap and same sample preps are able to complete without an issue.
However, to override the sample prep method and enter different sample prep methods; this cause issues.  The sample prep method run is from the previous sequence line.  For example:
line 1 prep1.pt
line 2 prep2.pt
line 3 prep1.pt
line 4 prep2.pt

When a sequence is running, prep1.pt is executed before lines 1,2 and 4.  Prep2.pt is executed before line 3.

Temporary Solution:

The sequence needs to be closed and re-executed; continue with the sequence could cause problems with the sample prep method association.

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: msinsctl.exe process is not cleaned up after tune and application was closed

Problem:

1.Launch Acq application;
2. Perform several operations that are only related to tune (such as autotune, manual tune or vacuum control);
3. Exit tune panel and close the application;
4. Frequently (80% probability), the msinsctl.exe process is not cleaned up after tune and application was closed. So user needs to kill this process first to start the application next time.

Temporary Solution:

Running a method or sequence after tune, this will not occur.

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: Q1 DC and Repeller power "walking" when executing multiple autotune in a row

Problem:

The following behaviors have been observed for NCI mode and EI with Extractor (no tests for PCI and EI mode were conducted yet):

When executing multiple autotune in a row (the second autotune starts based on the first autotune, the third autotune starts based on the second autotune, and so on), Q1 DC and Repeller power will "walk" and increase in one direction (absolute values), although the delta between Q1 DC and repeller is relatively stable. (Please see the attached file for an example)

Temporary Solution:

Autotune for Default Setting does not have this kind of behaviors.

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: Read Barcode doesn't work for the DualInjExpectedBarcode column

Problem:

In the sequence table editor, read barcode button should work the same way for ExpectedBarcode column and DualInjExpectedBarcode field. Currently, no read barcode function is connected to the DualInjExpectedBarcode field.

Temporary Solution:

n/a

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: Incorrect display and processes in pumpdown and Select Ion Source

Problem:

1.  After vent, turn MS, click “Pumpdown” button to bring up the panels "Pumpdown Manual Steps" -"Make sure Vent Valve is closed";

2.  Close Vent valve then click OK to close “Pumpdown Manual Steps”;

3.  After a few seconds, the message box” Instrument Faults” appears, it indicates that “QqQ fault detected: 123 Vacuum system is not ready. ….”. It is normal;

4.  The error is: the message box” Instrument Faults”  cannot be moved and closed until user close the “Ion Source Selection” button that is displayed on the bottom bar and is difficult to be seen.

--> This does not occur when you have just a single Ion Source configured.

Temporary Solution:

On the task bar, the user can select the task bar icon for the application and then move to move the image over to see the screen behind it.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Method name cut off in the sequence.log and printed "current sequence"

Problem:

A method name was "m2.nci.m" in the sequence table. In the sequence log, the method name was cut to "m2". 
If I click the Printer button, and select "print current sequence", same thing happens in the printed sequence.

Temporary Solution:

This is due to the new method naming, user should use an UNDERSCORE.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Selecting "Do not show this warning again" on CFT message box closes the box

Problem:

After clicking tune icon, the CFT remind message box appears "If installed, turn off CFT backflush before Tuning"; 

If user selects check box "Do not show this warning again" on bottom of this box, this box will disappear FOREVER unless uninstall and install the application again.

Temporary Solution:

n/a

Fix Information:

Fixed in revision B.05.01

Keyword: 

One-line Description:

QQQ: Editing the Sequence Table with Sample Overlap ON could cause mixed results

Problem:

The sequence log file does not reflect the actual sample vials which were
used during the sequence.

   Starting sequence Wed Oct 14 17:57:48 2009
     
  Instrument Name: QQQWAD002
    Sequence File: D:\MassHunter\GCMS\1\sequence\overlap.sequence.xml
          Comment:  
         Operator: QQQWAD02\Admin
        Data Path: D:\MassHunter\GCMS\1\DATA\overlap\
      Method Path: D:\MassHunter\GCMS\1\METHODS\

    Line Type        Vial  DataFile  Method    Sample Name
    -----------------------------------------------------------------------
      1) Sample         1  Sample 1
          Datafile         vial 1
          Method           vialoverlap
      2) Sample         7  vial 7
          Datafile         vial 7
          Method           vialoverlap
      3) Sample         2  Sample 1
          Datafile         vial 2
          Method           vialoverlap
    Sequence Table edit performed Wed Oct 14 18:11:56 2009
      4) Sample         8  vial 8
          Datafile         vial 8
          Method           vialoverlap
      5) Sample         9  vial 9
          Datafile         vial 9 
          Method           vialoverlap
      6) Sample         3  Sample 1
          Datafile         vial 3
          Method           vialoverlap
      7) Sample         4  Sample 1
          Datafile         vial 4
          Method           vialoverlap
      8) Sample         5  Sample 1
          Datafile         vial 5
          Method           vialoverlap
      9) Sample         6  Sample 1
          Datafile         vial 6
          Method           vialoverlap
     
    Sequence completed Wed Oct 14 18:35:27 2009
     
      D:\MassHunter\GCMS\1\DATA\overlap\2009 Oct 14 1757 Sequence Log .LOG

However, the actual vial numbers which were used were 
  Vials    1, 2, 2, 3, 9, 3, 4, 5, 6     not the 
  Vials    1, 7, 2, 8, 9, 3, 4, 5, 6     as reported in the sequence log

Temporary Solution:

The issue to the mismatch of the sequence log file and the initial sequence
table is related to the Enable Sample Overlap was turned ON.

When the sequence run was started the initial sequence table had samples in
vials 1, 2, 3, 4, 5, 6.   When the run was started a sample was added to the 
table just after sample 1 (vial 1).   But since the Sample Overlap was Turned
ON, the system has already preread the information from line 2 (Sample 2, vial
2).  As a result, the system picked up the sample in vial 2 not sample in 
vial 7.  
To validate this process, when the system was picking up sample in vial 2 
the sequence table was editted again.   This time two new samples were added
to the table sample 8 (vial 8) and sample 9 (vial 9).  Again because of the 
Sample Overlap was turned ON, sample in vial 8 was ignored and the sample in
vial 3 was used, then the sample in vial 9 was processed and then the sample
in vial 3 was picked up.  The rest of the samples were picked up as noted.

Presently, there are two workarounds for this while running a sequence which
has methods with Sample Overlap 
  1 -- DO NOT EDIT the Sequence Table while the sequence is running
  2 -- If you need to edit the sequence while it is running, DO NOT ADD/INSERT
       any lines just below the acquiring method.  Insert two lines below the 
       acquiring method.

The sequence log table prints out a summary result of the sequence table which
was editted.   For the case in which the system states that it injected from  
sample in vial 7 in the sequence report, if the user looks at the datafile
look in the individual sample_info.xml file for the vial that was actually
injected -- under name for Sample Position, the value is the vial number:

  Sample Position 
  Sample Position 
  21 

The key bit of information one needs to remember about Sample Overlap is 
as soon as one injection is made, the ALS begins its solvent wash and sample
pump cycle to prepare the next sample which means information from next sample
has already been taken into account so inserting a new sample at this point 
will cause the previous line which was in the sample table to be performed and
not the newly inserted line if a sequence table has been editted. 
 

Additional Information: 
OnLine Help Files in the GC/MS Data Acquistion about Sample Overlap

Sample overlap can increase throughput by allowing the ALS to begin processing
the next sample before the current run finishes. ALS sample preparation does
not have to be finished before the current runs ends.

To use Sample Overlap, select Enable Sample Overlap, then select the preferred
timing for the overlap and enter a time (in minutes) as needed. The three
modes are:

After the previous injection is completed — As soon as one injection is made,
the ALS begins its solvent wash and sample pump cycle to prepare the next
sample. If the run time and oven cool down cycle is longer than the ALS sample
preparation time, the sample waits in the needle above the inlet until the GC
becomes ready for the next run. You can use this setting if the sample is not
likely to degrade in the syringe or evaporate from the needle. 

Prepare sample __ min. before end of GC run  — ALS sample preparation begins
at the specified number of minutes before the run ends. Depending on the total
run cycle time, this setting should reduce the time the sample spends in the
syringe waiting for the next run to start. If the time remaining in the
current run is less than the specified time for this setting, sample
preparation will begin immediately following the end of the active run.

Prepare sample __ min. after end of GC run — The sampler waits the specified
amount of time after the current GC run ends to begin ALS sample preparation.
When using oven temperature programming, the ALS will start to prepare the
next sample during the oven cool down cycle between runs. This setting should
reduce the time the sample spends in the syringe waiting for the next run to
start.

When selecting a mode, determine / consider the following:
The actual ALS sample preparation time for the method (time it using a watch).
The total run cycle time: the run time plus any cool-down time after the runs
ends.

The After the previous injection is completed and Prepare sample __ min.
before end of GC run settings increase sample throughput by preparing the
sampler to perform operations related to the next sample before the GC
completes the current sample run.

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: Acquiring Data, zooming in on chromatogram data jumps to undefined box field

Problem:

Occurs in B.04.01 and has been validated on B.05.00

During the acquisition the user can see the TIC being displayed.   The user then wants to zoom in on a group and does a right click and drag over the region to be zoomed in.   The zoomed in box is not the regions which was defined.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: When vent cycle program is over, Ion Source and Quad Temp are turned ON

Problem:

When vent cycle program is over, the current method with tune file is loaded again. As a result the heaters will be turned ON!

Temporary Solution:

Before run vent cycle in manual tune, the user should load special tune file with Ion source and Quad temp are OFF.

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: The 'Sample Prep File Name' in the sequence table is only an override.

Problem:

The 'Sample Prep File Name' in the sequence table is only an override, leaving the field blank will run the method's pretreatment program by default. There is no way to disable sample prep from this column without having to create a new method.

Temporary Solution:

Make the default method have an Enabled Sample Prep Program with at least one command. For example, a single Wait command of '.1 min'. If no command is chosen, the sequence will not run.

Then use the sequence queue's 'Sample Prep File Name' to override this dummy sample prep sequence with the needed Pretreatment Program.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Sample preparation does not allow sample overlap.

Problem:

There seems to be a functionality missing between sample overlap in combination with sample preparation.

Temporary Solution:

n/a

Fix Information:

The pre-treatment path and file name must agree between sample K and sample K+1 or else Overlapped experiment is inhibited.

Keyword: 

One-line Description:

QQQ: Running the vent program could leave the source and quad temperatures above 100 deg.

Problem:

Vent the GCMS-QQQ
If the heated zones are not cooled prior to starting the vent process, it is possible that the 
heated zones could be greater than 100 deg.   Caution should be used when handling the parts.

Presently, when the turbo pump speed drops to 50% spin speed, this will trigger a high vacuum fault in the electronics.   there is a 7 minute timer which will then count down and at the end of 7 minutes, this will turn off the foreline pump.

Temporary Solution:

If you are going to be venting the instrument, cool down all of the temperature zones: the source temp, quad 1 temp, quad 2 temp and transferline.   The temperature should be below 100 deg and then start the vent cycle.

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: Customer has a working method in EI and would like to convert this to PCI or NCI

Problem:

You cannot load an EI method if a ci source is selected and change the
tune file to the EI  method. The error of the workstation is that this method is not valid due to the installed CI source.

Temporary Solution:

To preserve the GC settings when changing from EI to CI:
1)  Save existing EI method to a new name (e.g. xyz.m)
2)  Copy qqqacqmethod.xml from default_pci.m or default_nci.m (depending 
     on the ion polarity) into xyz.m
3)  Reload xyz.m
4)  Edit the MS parameters
5)  Save xyz.m

Fix Information:

Fixed in released version B.05.01

Keyword: 

One-line Description:

QQQ: Changed source type via MS Parameters but did not realize that it did not affect tune

Problem:

The implementation of the changing the tune type and then saving the method is good.   But unaware that one had to go back under the Instrument section to change the source type to the new one if one wanted to proceed to the manual tune section.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: English (United Kingdom) prevents saving tune into PDF

Problem:

When the Regional and Language Options  Current format are set for:
English (United Kingdom)
There is an error while autotuning:
"An exception has occurred saving an autotune report as a PDF file"
"An error occurred during local report processing."
Otherwise autotune finishes OK.

Temporary Solution:

Change the Regional and Language Options Current format are set to: 
English (United States)

Fix Information:

Only supported local languages are US English, Japanese and Simplified Chinese.  Any other language choices may cause erratic behavior.  This also includes regional and language options.

Keyword: 

One-line Description:

QQQ: When 16 Vial Turret is on the Back Injector and 3 Vial Turret is on the Front, vial ranges are incorrect.

Problem:

The configuration is 7693 ALS Tray unplugged with a 16-vial turret on the back injector and a 3-vial turret on the front.  
If one tries try to run the back injector with a vial number over 3, it will not run. It will sit in Prerun and to terminate the program one will need to shutdown through task manager.  If you unplug the front injector, then it will use the appropriate vial range 1 - 16.

Temporary Solution:

When the 16 vial turret is on the front and the 3-vial turret on the back, it works correctly.

Fix Information:

Was resolved in B.05.01

Keyword: 

One-line Description:

QQQ: Extended characters not being recognized and passed properly by the command shell.

Problem:

The command shell will stay open as long as one has Qualification open.  Once  Qualification  program is closed, the command shell goes away.  That’s the way the EXEC and DOSRUN functions work when a .bat file is used; the command shell will stay active until the processes it has started are all terminated.  The use of the .bat file is to provide proper synchronization.

The display one will see in the command shell is normal, because of what the ‘OPEN’ command does.

Also, Qual indicating it ‘can’t find the method’ is normal, and doesn’t impact anything.

Temporary Solution:

n/a

Fix Information:

Has been fixed in MassHunter GCMS Acquisition B.05.02.

Keyword: 

One-line Description:

QQQ:  Relock Menu Should be Dimmed when unlocked method is loaded.

Problem:

If you have a locked method and you unlock the method (and even if you reload it after locking it), the relock menu item is available, but you cannot relock a method that is not locked.

Temporary Solution:

Need to validate the status of the method.

Fix Information:

 This has been fixed with B.07.01 released software package.

Keyword: 

One-line Description:

QQQ: Cannot view the video on bundled PC Z400 (Win 7 or Vista)

Problem:

When the image recovery is used on the Z400 PC, the user may not be able to view all of the videos on the workstation.   Some of the videos require the use of Media Flash to be installed on the PC.

Temporary Solution:

User will need to download Adobe Flash player from the internet to view the videos.   

Image recoveries for the PCs do not include Adobe Flash Player, the Adobe Flash Player is added onto the image after the media recovery process.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: There is no warning or message about MRM segments being resorted

Problem:

The segments are sorted by Precursor and then Parent Ion, which is from High to low for the parent ion, and if the parent ions are the same and only looking at the collision cell then they are sorted from high to low for the collision cell energy.

Temporary Solution:

Sorting by Precursor and Product ions are required by instrument control.
The sorting by Collision Energy is required by AutoMRM application thus the reason why it is sorted.

Fix Information:

Has been fixed in MassHunter GCMS Acquisition B.05.02.

Keyword: 

One-line Description:

Some libraries will not install on a system with only MassHunter installed and not ChemStation

Problem:

MassHunter supports libraries in the .L format however many of the shipping libraries look to see if ChemStation software is installed and if it is not will refuse to install the library.  The following is a list of libraries that will install properly on a MassHunter only system as of March 2012

NIST08
NIST11
Wiley9/NIST08
Wiley9/NIST11
CWA - only available with 5975T Military Bundle
MPW2011

The following is a list of all the libraries that do NOT install with only MassHunter:

Agilent RTL Library Databases			
	G1671AA	Hazardous Chemical RTL Database 
	G1672AA	Pesticide RTL Database Library	
	G1673AA	Indoor Air Toxics RTL Database Library	
	G1674AA	Forensic Toxicology RTL Database 
	G1675AA	JPN Positive List Pesticide RTL Database 
	G1676AA	Fiehn GCMS Metabolomics RTL Library
	G1677AA	Environmental Semi-VOAs RTL Database
	G1678AA	Solvents Plus RTL Database

	G1039D (MPW - 2007 edition)


All other libraries may fail to install.  The libraries are valid and can be searched by MassHunter only the installer fails.

Temporary Solution:

Install the software on a system with ChemStation software installed then locate the .L folder and copy it and its contents to the MassHunter system.  The library should then be functional in MassHunter.

Fix Information:

Plans exist to address the install issue on all library installers.  Dates to be determined.

Keyword: 

One-line Description:

QQQ: NIST Search Utility can cause acquisition to hang while using QUAL.

Problem:

Intermittent freeze up while having GCMS MassHunter Data Acquisition loaded not just running when user runs NIST 2.0 Search Utility software.

Temporary Solution:

1 – Qual and NIST only with no acquisition running in the background do they get a lockup – Our Problem is Acquisition SW Locking which means No lockup in this scenario.
2 – Qual and NIST are running but they are NOT using the current data file – sequence is not calling QUAL – Yes, only if they do NIST search again
3 – Qual and NIST are running and they are USING the current data file in the sequence – sequence is not calling QUAL – Yes, only if they do NIST search again
4 – same as #2 but sequence is calling QUAL -- Yes, only if they do NIST search again
5 – same as #3 but sequence is calling QUAL -- Yes, only if they do NIST search again

"If they do NIST search again" ==> means if the NIST window is already opened and then you open Acq and run no problem. Acquisition will hang the moment you launch the NIST search from the Qual window meaning Acq is hanging when the search algorithm is running. 

Do not run Acquisition while using QUAL with NIST Search Utility

Fix Information:

Has been fixed in MassHunter GCMS Acquisition B.05.02.

Keyword: 

One-line Description:

QQQ: Tune File Not Being Saved When Save Option is Checked

Problem:

In the Autotune panel, Save Tune File when Done was checked, but upon trying to exit autotune, a message saying that exiting without saving will discard any changes. So a manually save and then Exit Autotune may be required since it is not certain if the previous values were saved.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Pumpdown Temperature is not the same as the prompt

Problem:

When using the pumpdown button, the software prompts for low (100/100/100) or operating temps.  Source operating temps are different by mode: EI=230, PCI=300, NCI=150.  The prompt shows the correct operating temps however 230 is always loaded for operating temps for any ionization mode.

Temporary Solution:

When the system is pumping down without being connected to the Workstation then 100/100/100 is used.   It is only when it is connected to the Workstation the source is set to 230.

Fix Information:

 NOTE:
Has been resolved in MassHunter GCMS Acquisition B.07.00 SP2

Keyword: 

One-line Description:

QQQ: The GC parameter setting panel cannot be resized (larger or smaller)

Problem:

config 7890 only
go to the GC edit panel.
Place the cursor at the border, but no headed arrow appeared, the panel size cannot be changed

Temporary Solution:

n/a

Fix Information:

Has been resolved in B.07.00

Keyword: 

One-line Description:

MSD: GC Status Panel is hidden by MassHunter GCMS Acquisition Instrument Control panel

Problem:

1. Show GC Status panel (Instrument/GC Status show/hide)
2. click QQQ InstCtrl pnal anywhere. (eg. click any menu)
3. GC Status panel is hidden

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: MassHunter GCMS Acquisition does not turn off AUX temp when Venting.

Problem:

MassHunter GCMS Acquisition does not turn off AUX temp when Venting.
The user is given a prompt during the process to turn off the AUX temp.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

SQ: Issues with Trace Ion Detection (TID)

Problem:

The SC DSP as it switches from one group to another group the SIM group changes, there is an 816 ms gap where no data is retained due to the fact that SC is collecting the 7 scans of the next ion to “prime” the digital filter known as TID.

Temporary Solution:

n/a

Fix Information:

 This has been fixed with B.07.01 released software package.

Keyword: 

One-line Description:

QQQ: PAL -- User should be able to view the PAL method during a run

Problem:

the PAL method should be viewable during a run just as the GC method.
The GC Edit Parameters icon is ungrayed but the CTC-PAL icon is grayed and unavailable.  The other data systems all you to view the method but not edit it.

Temporary Solution:

n/a

Fix Information:

 Has been resolved in MassHunter GCMS Acquisition revision B.07.02.

Keyword: 

One-line Description:

QQQ: Software Installation -- there is font issue when installing the MassHunter

Problem:

There are three font types being used and also the size are different.   Information being presented and step-by-step is correct.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Retention Time Locking Help is Incorrect

Problem:

n/a

Temporary Solution:

n/a

Fix Information:

Fixed in revision B.06.00

Keyword: 

One-line Description:

QQQ: Signal Event Signal Delay does not work

Problem:

Creating a signal event specifying delay signal does not work.

Temporary Solution:

n/a

Fix Information:

Was resolved in B.07.00

Keyword: 

One-line Description:

QQQ: PAL -- CTC-PAL Status is always hidden

Problem:

Show CTC-PAL Status panel.
select any menu/ try to start run.
CTC-PAL status panel is hidden under Inst Control panel; this could be an inconvenience.

Temporary Solution:

n/a

Fix Information:

 This has been fixed with B.07.01 released software package.

Keyword: 

One-line Description:

QQQ: When tuning, the status bar does not always stay in the same place.

Problem:

When tuning, the status bar does not always stay in the same place.    The information being presented is correct.

Temporary Solution:

n/a

Fix Information:

 Has been resolved in MassHunter GCMS Acquisition revision B.07.02.

Keyword: 

One-line Description:

QQQ: Monitor Icon on Top panel is partially truncated.

Problem:

Monitor Icon on Top panel is partially truncated.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: MassHunter creates GC signal CH files that possess incorrect retention times when loaded into MSD ChemStataion or Ezchrom DA

Problem:

The second defect is the Retention Time Range of the data. The data was acquired from time 0.00 to 4.00 minutes.  Since partial data collection is not supported, the data must start at time 0.00. However if you view this in MSD ChemStation Data Analysis or EzChrom Data Analysis, it displays from 1.00 to 4.99 minutes. Clearly, some aspect of the *.CH file written by MassHunter GCMS Acquisition doesn’t conform to the design specification.

On a typical MassHunter GCMS Acquisition system with MassHunter Data Analysis, instead of MSD ChemStation Data Analysis or  EzChrom Data Analysis, the GC/MS translator converts the .CH files into “archer” format. MassHunter displays the correct retention time range.

Temporary Solution:

A point patch (GC7890.dll and GC7890.pdb) is available as a temporary fix.

Fix Information:

To install the point patch:

1. In the directory C:\GCMS\MSexe, rename the existing files from:
GC7890.dll to GC7890-orig.dll
GC7890.pdb to GC7890-orig.pdb
2. Copy the new files GC7890.dll and GC7890.pdb to the directory C:\GCMS\MSexe

Was resolved in B.06.00

Fixed in revision B.06.00

Keyword: 

One-line Description:

QQQ: Numerous files will be left on the PC during uninstallation.

Problem:

The original files which were copied on PC and when they are updated due to the configuration.   The Uninstallation will only touch the original files and leave the configuration and newer files alone.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Cannot copy message at the end of each run with sample prep

Problem:

Set up a sequence of three lines using a method with sample prep (sample overlap was on).  At the end of each run, a message "Cannot copy D:/MassHunter/GCMS/3/PreTreat/prep1.pt to D:/MassHunter/GCMS/3/Data/g1.d/AcqData/meth1.m/prep1.m"

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Run does not complete until the sample prep of next sample is complete

Problem:

Set up a sample prep program with a 3 minute wait so that it would be longer than the the run time of the method.  Associated it with a method and then setup a sequence using that method.  While sample 1 was running, it executed the sample prep program of line 2.  It was sitting in its wait state when the fist run finished.  Software went into Post Run and sat there, -35791 appeared in the runtime field.  When the sample prep was complete for line 2, the software completed it processing of sample 1.

Temporary Solution:

Sample prep program needs to be shorter than the run time of the method.

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: There is no LTM related paremeter monitor in the instrument control.

Problem:

configure GC with LTM
launch the software, goes to the instrument menu-->edit menu
LTM related paremeters are not avaliable for monitors

Temporary Solution:

n/a

Fix Information:

Was resolved in B.07.00

Keyword: 

One-line Description:

QQQ: Tunes save information to a PDF, the printed air-water check with graphics is not saved.

Problem:

Was trying to generate an air and water report and noticed the output gave a graphic but could not find the PDF.

Temporary Solution:

n/a

Fix Information:

Has been resolved in revision B.06.01

Keyword: 

One-line Description:

QQQ: Translation -- Notes is untranslated when Retention Time Locking is finished.

Problem:

After Retention Time Locking running is finished, the information of Notes is not translated.

Temporary Solution:

n/a

Fix Information:

Has been resolved in revision B.06.01

Keyword: 

One-line Description:

QQQ: Translation - Screenshots of online help for RT lock, lock method is remaining in English.

Problem:

Some of the Lock Method of RT Lock is in English, the should have been replaced by Japanese User Interface screens.

Temporary Solution:

n/a

Fix Information:

Fixed in revision B.06.00

Keyword: 

One-line Description:

QQQ: PAL -- "Starting GC Prerun but GC not idle" happens after CTC seq abort

Problem:

1. CTC-PAL Seq start
2. Abort Seq
3.CTC-PAL Control module become not "Remote control"  
4. Check CTC-PAL configu does work.
5. Send "Reset CTC-PAL" by Reset CTC-PAL menu
6. Start Seq again.
7. seq can not start becasue  "Starting GC Prerun but GC not idle" happens . 

Once it happens, user will need to reboot PC.
After rebooting the PC, one can start Seq again without GC Reboot.

Temporary Solution:

n/a

Fix Information:

Has been resolved in B.07.00

Keyword: 

One-line Description:

QQQ: Simulate sequence.log has aligment issues, but all of the information is correct.

Problem:

Simulate sequence.log has aligment issues, but all of the information is correct.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: PAL, ICON -- CTC-PAL Icon does not show Edit Method Parameter panel

Problem:

1. Launch MassHunter GCMS Acquisition
2. Click CTC-PAL Icon. Edit Method Parameter panel is shown.
3. Change syringe.  (Change PAL Config -> Release terninal lock ->(change syringe) -> Lock Terminal)
4. click CTC-PAL Icon again. Edit Method Parameter panel is not shown until re-load method.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: PAL --  parmaeter restore default by Change PAL Configuration

Problem:

1. Launch MassHunter GCMS Acquisition.
2. Change syringe.  
     (Change PAL Config -> Release terninal lock ->(change syringe) -> Lock Terminal)
3. Open PAL Parameter panel. The parameter resores default.
4. To recall the previous PAL parameters one needs re-load method to load the previous PAL parameter. 

   User may not realize "The parameter restore default value" because no message/no information about it.
   Due to it, User may lost their correct PAL parameter.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Online help: no topic to TuneCheck to Sample Types in Seq table

Problem:

online help does not have contents about  "TuneCheck" sample type.

Temporary Solution:

n/a

Fix Information:

Fixed in revision B.06.00

Keyword: 

One-line Description:

QQQ: [translation] some translation on tune report is not reported correctly.

Problem:

Tune report_EI auto tune report
     1. Tune Date & Time: change the transaltion from“调谐数据和时间” Into “调谐日期和时间”
     2. Tune File: change the translation from “数据路径”into “调谐文件”
     3. Hexapole Accel: 六极杆加速仪-->六极杆加速
  4.Iris: 光圈-->尾翼电压

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: Cannot search " JPN strings" in tune report

Problem:

Open Tune report (PDF format)
Find "アバンダンス" (translated "abundance")
Cannot find it.
English strings (eg. EI) can be found.

(Search for word does not work all the time for translated text.)

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QQQ: "Invalid XML strings"

Problem:

Does not occur all the time, it appears occasionally.
     Edit MS parameter.
     select OK.
     "Invalid XML strings" may appear on the display line.   Nothing happens but the user may see this prompt.

Temporary Solution:

n/a

Fix Information:

 This has been fixed with B.07.01 released software package.

Keyword: 

One-line Description:

QQQ: PAL -- Undefined symbol: ok at the end of CTC method run

Problem:

Setup and ran a method with CTC-PAL injection.  At the end of the run, one could see a Undefined Symbol:  OK on the message line.  It did not appear to cause any problems.  If the method ended in an error (such as neither GC or MS data collected), I see the Undefined Symbol:  OK in the logbook.

Temporary Solution:

n/a

Fix Information:

Has been resolved in B.07.00

Keyword: 

One-line Description:

QQQ: Sequence log has no sample type information in the summary report.

Problem:

Run Seq
Seq log file does not have the sample type information.

Temporary Solution:

The user could cut and paste the infomation into an excel spread sheet and then print out the results.

Fix Information:

Fixed in revision B.06.00

Keyword: 

One-line Description:

QQQ: PAL, Barcode: Software currently reads BarCode from a fixed vial location.

Problem:

Software currently reads BarCode from a fixed vial location.  It should use the actual vial location that is known to the Sample Table Editor.  "ReadBarCode$()" should use the fixed location when it is executed from the command line.

Temporary Solution:

User needs to use a fixed vial location to read the BarCode from the vial.

Fix Information:

 Has been resolved in MassHunter GCMS Acquisition revision B.07.02.

Keyword: 

One-line Description:

QTOF: The panel of Ion Source Selection doesn't appear automatically after multi-sources in re-configuration if it is NOT configured at the first time

Problem:

In user selects two or more ion sources in Instrument Configuration, the panel of Ion Source Selection should appear automatically and prompt user to select a correct source for the running instrument right after the application was launched.

Temporary Solution:

This behavior occurs ONLY for the configuration at the First time after the application was installed. For the re-configuration other than the first time, user must open the panel of Ion Source Selection manually.

Fix Information:

Has been resolved in B.07.00

Keyword: 

One-line Description:

QTOF: Missing a print option to print out the TOF Calibration Results

Problem:

n/a

Temporary Solution:

n/a

Fix Information:

A text format of the results are automatically saved under the tune results directory.

Keyword: 

One-line Description:

QTOF: For GC QTOF, missing steps on how to install a source when a source is not in the unit.

Problem:

Removing the Ion Source from the QTOF is based upon removing an ion source and placing a clean ion source back into the instrument.   If the user wants to remove the source and not place one back in then an abort will need to be done.   If the user would like to place a clean source into the instrument while there wasn't a source installed then the steps would not be correct.

Temporary Solution:

User needs to be aware if they abort the steps then the instructions may not match, but the re-installaton will still be funtional.

Fix Information:

Has been resolved in revision B.06.01

Keyword: 

One-line Description:

QQQ: Lost connection to MS instrument if running EI with extractor ion source and Neutral Loss scan type

Problem:

n/a

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

QTOF: Missing Method Tool for the QTOF for collision cell optimization

Problem:

Missing Method Tool for the QTOF for collision cell optimization
Collision Cell Optimization Engeries

Temporary Solution:

n/a

Fix Information:

n/a