Software Status Bulletin

MS Workstation     MS Workstation

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.

Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

Keyword: 

One-line Description:

Multiplier setup spirals to 3000V

Problem:

In some cases the multiplier setup in auto tune does not work correctly where the multiplier starts at 1700V and proceeds to increase the voltage until the maximum of 3000V and then shows error message "electron Multiplier Gain Adj failed".

Temporary Solution:

This issue is usually induced by instrument problems such as a leak or improper helium flow, especially in external mode if >2 ml/min is used.  The following steps should be taken when the problem is observed:

- Restore helium flows to nominal values
- Resolve any leaks
- Bakeout the system overnight

In case these do not resolve the problem, the following items can be tried

-Lower and injector temps column temp
-delete the startup.ins

Fix Information:

n/a

Keyword: 

One-line Description:

Processing Analysis and Verification files not from complete calibration curve

Problem:

The compound amounts for analysis and verification files are calculated using a calibration curve built using only the calibration files that are ahead of them in the recalc list and not using the complete calibration list (if calibration files are listed after them in the list). A complete calibration curve is calculated and the amounts of the calibration files are obtained from the complete curve.

This is not correct and furthermore is inconsistent with the processing done in the Results view (invoked by manual actions), where the full calibration curve is used to calculate amounts for all files (including analysis and verification). This can lead to different amounts for analysis and verification files obtained here vs. the ones in Process view. A consequence of this fact is also that reversing reversing manual changes does not retreive the amounts obtained by originally processing these files.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Changing  integration can cause ion ratio to be set to 0%

Problem:

If the qualifier ion is set to not be displayed in the Results View, then 0.0% is displayed for the ion ratio when a manual integration is performed after entering MS Data Review for the first time.  If the changes are discarded and the Qual Ion is then set to be displayed, the ratios are now displayed after manual integration.

Temporary Solution:

n/a

Fix Information:

The qualifier ion ratios show correctly in the case mentioned under SSB  Problem Description.

Keyword: 

One-line Description:

Blank page printed when Sample List printed for first time

Problem:

When printing a sample list, the sample list will only print a blank page the first time print command is invoked.  The second time you print, you will get a correct printout.

Temporary Solution:

n/a

Fix Information:

The sample list is now printed correctly the first time print is invoked.

Keyword: 

One-line Description:

Needle transport option not supported on PAL

Problem:

There is not currently a needle transport option on the CombiPAL autosampler.

Temporary Solution:

Use magnet transport

Fix Information:

n/a

Keyword: 

One-line Description:

File Selection Dialog not resized correctly under Windows 7

Problem:

For a sizable Workstation file selection dialog (such as open Method, Samplelist or Recalclist),  if you size the dialog and then choose to go ‘up one level’, the vertical scroll bar will become missing and the lower part of the dialog may be missing or have clipped text/buttons.  Some files may appear "missing" since they are not in the viewable area and the scroll bar is not showing.

Temporary Solution:

n/a

Fix Information:

The sizable Workstation file selection dialog boxes now display correctly under Windwos 7

Keyword: 

One-line Description:

Method dirty flag is not cleared with a File - Save or Save As

Problem:

After a change is made to an open method in method builder, an asterisk"*"  in the title bar appears, indicating that the method has been changed.  However, subsequent saves will not clear the asterisk, indicating to the user the method has not been saved.

Temporary Solution:

Multiple saves may be needed to clear the asterisk.

Fix Information:

n/a

Keyword: 

One-line Description:

When multiple results section exists on a data file viewed in Interactive Graphics the channel may not match in report

Problem:

When multiple results section exists on a data file viewed in Interactive Graphics, when viewing the results or standard report, the displayed results may not match the channel viewed in Interactive Graphics.

Temporary Solution:

Manually select the desired channel after invoking the results or standard report from Interactive Graphics.

Fix Information:

n/a

Keyword: 

One-line Description:

System Control faults when 7890 receives start in available modules

Problem:

If the 7890 is connected to MS Workstation but has not been configured for an instrument, if the 7890 start button is pressed, the system control program will fault.

Temporary Solution:

If the 7890 is connected and communicating to the MS Workstation it should be configured for an instrument by moving the 7890 into Instrument #1.  If the 7890 has not been configured for an instrument, it should be unloaded by going to "Setup Ethernet" and setting module type from "7890"  to "none"

Fix Information:

n/a

Keyword: 

One-line Description:

Vial display does not update properly in system control

Problem:

If the 7890 is configured with a 16 vial sample turret on the front and a 3 vial transfer turret on the back, the vial display for the front turret does not show vials 4 - 16.  However, these samples will be injected if they are part of the sample list.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

"Show MS" view with 7890 with 220 MS does not execute mouse without setting focus first

Problem:

When the "Show MS" button is clicked in the 7890 status and control window,  the MS window is arranged within the 7890 window.  Clicking on any item in this window,  such as the "go to MSDR" icon button will draw the  220 MS control windows full screen.

Temporary Solution:

n/a

Fix Information:

When the 220 control window is sized under 7890 window as part of "Show MS", clicking on any item in the 220 status and control windows will no longer redraw the 220 MS control window a full screen.

Keyword: 

One-line Description:

Changing 7890 parameters without reactivating method

Problem:

Currently there is not a way for a method parameter to be sent to the GC without saving those changes to the method and then re-activating.

Temporary Solution:

Unlock the GC from within system control to make changes from the GC front panel while remaining in system control.

Fix Information:

n/a

Keyword: 

One-line Description:

Real time plot does not update correclty after switching detector signals.

Problem:

If you are currently displaying a signal in system control and then activate a method with a different signal selected, the plot will reflect the new signal but will not display the run in progress until the plot is double clicked.

Temporary Solution:

Double click on the plot if the signal plot is changed in the method and re-activated.

Fix Information:

n/a

Keyword: 

One-line Description:

Background subtraction may include non-background points

Problem:

In rare cases it has been observed that a non-background point may be included in the background subtracted data points.  Example of this would be a apex scan for a peak being included in the background, modifying the resultant background subtracted spectra.  This has only been observed with the Saturn 2000 and not the 2x0 series Ion Traps

Temporary Solution:

If this is observed, manual remove the background subtracted data points in MS Data Review and then auto-background the file again.

Fix Information:

n/a

Keyword: 

One-line Description:

DDS spectrum label incorrect in negative mode

Problem:

In some cases, the precursor iIon that is displayed in the DDS tree of plots view does not match the precursor ion that is printed on the spectrum.  However, library searching the spectrum gives the correct match.  This is a display issue in plots view.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

"No Injection" option Sample list doesn't work as expected for CTC

Problem:

"No Injection" sample list option for CTC does not start other modules in the configured in the instrument.

Temporary Solution:

To run the GC method without an injection, set sample list option to "Manual Injection".  Hit Pre-run and Start from the front panel of the GC.

Fix Information:

n/a

Keyword: 

One-line Description:

Changing time events through the time events table not updated in display

Problem:

If you change the time events through the time events table (right click on the time events area, edit time events), these are not updated in the display after reprocessing.

Temporary Solution:

To edit time events, use the graphic features in the timed event window to edit the timed event interactively instead of changing the values in the time event table.

Fix Information:

n/a

Keyword: 

One-line Description:

Qualifier ratios change for all qualifiers when only one qualifier is manually integrated.

Problem:

When manually re-integrating qualifier ion plots for compounds that contain 2 or more qualifier ions, the ion ratio results can change for the non-integrated ions instead of the ion ratio for the plot that was manual re-integrated.

Temporary Solution:

n/a

Fix Information:

When manually re-integrating qualifier ion plots for compounds containing 2 or more qualifier ions, the ion ratio results will now be consistent  for all ion ratio plots.

Keyword: 

One-line Description:

Qualifier ion ratios do not change when using click/drag integration

Problem:

In certain cases, the ion ratio defaults to 100% and does not change when moving the integration points.

Temporary Solution:

n/a

Fix Information:

Manually integrating the quan ion will now cause the ion ratios to be show correctly in all cases.

Keyword: 

One-line Description:

Click & Drag integration inaccurate on big peaks

Problem:

When click and drag manual integration is done in the MS Data Review application on peaks whose amplitudes are greater than 1,000,000,000 counts, the resulting shaded region that is displayed on the chromatogram appears to be scaled down by a factor of 10x. The integrated areas that are reported are similar to what is expected, but may not be exactly the same. Manual integration done by moving the existing peak events works as expected.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

MSWS installation becomes corrupted after loading Instrument Utilities disk B.01.05.

Problem:

After installing MS Workstation 7.0 and then loading the Instrument utilities disk B.01.05, launching any of the MS Workstation applications will result in the following error message -- "The application has failed to start  because its side-by-side configuration is  incorrect".

Temporary Solution:

Re-installation of MSWS 7.0x will resolve the problem.

Fix Information:

The fix is not in MSWS 7.01 but has been incorporated in the instrument utilities disk B.01.06.

Keyword: 

One-line Description:

When viewing the Ion Ratio report, the first mass may be abbreviated

Problem:

In rare cases, when viewing the Ion Ratio report, the first mass is squeezed so that a mass (for example)

123.4
is shown as
123...

Temporary Solution:

n/a

Fix Information:

The first Mass is now shown will all the digits visible

Keyword: 

One-line Description:

The compound peak may not be displayed if reference peaks are used and RT shift larger then integration and search windows

Problem:

When Reference peaks are specified, the chromatogram integration and search windows are temporarily adjusted for each compound during quantitation to compensate for any RT shifts and therefore find the correct peak.

Since compound reports and the MSDR Results View display the unadjusted chromatograms, the compound peak will not be contained in the display if the RT shift was larger than the Integration and Search windows, even though the compound was correctly identified and quantitated.

Temporary Solution:

n/a

Fix Information:

The compound peak will now  be contained in the display if the RT shift was larger than the Integration and Search windows,

Keyword: 

One-line Description:

Acceptable turbo current limit for the rear turbo pump (490 mA) is too low

Problem:

The current acceptable turbo current for the 500 MS rear pump is 490 mA which is too low.  This applies to all modes in the 500 that now check for a current limit of 490 mA.

Temporary Solution:

n/a

Fix Information:

The acceptable turbo current for the 500 MS rear pump has been increased from 490 mA to 600 mA   This applies to all modes in the 500 that now check for a current limit of 490 mA.

Keyword: 

One-line Description:

Under certain situations, display of qualifier integration not consistent between report and results view

Problem:

Under certain conditions, the display of qualifier Integration was not consistent between report and results view

Temporary Solution:

n/a

Fix Information:

The Display of Qualifier Integration is now consistent between report and results view

Keyword: 

One-line Description:

Dioxins FC-43 tune report does not display peak width

Problem:

The labels in the Dioxins FC-43 Tune Report do display peak widths in the plots for masses 69, 264 and 414 as displayed in MSWS version greater then 6.5.

Temporary Solution:

n/a

Fix Information:

The labels for the peak widths are now printed in the Dioxin Tune report.

Keyword: 

One-line Description:

Restore peak event right click option does not exist for qualifier plots

Problem:

In MS Data Review program, the 'Restore Peak Event' for qualifier plots is missing when right clicking in version 6.9.3 SP2.  Previous version of MSWS did not exhibit this problem.

Temporary Solution:

n/a

Fix Information:

The "restore peak event" now shows as an available commend when right clicking on the qualified plot.

Keyword: 

One-line Description:

GCHI Resets to 170 C during automation

Problem:

Under certain conditions the GCHI (GC Heated interface) could reset to 170 C regardless of the set point temperature.  This would occur during method activation of methods that were created during the pre-release period of the MSWS product release.

Temporary Solution:

n/a

Fix Information:

This defect has been resolved and methods which have been created under the pre-release version of the product will no longer exhibit this problem.

Keyword: 

One-line Description:

When using a 2 cm fiber with SPME on the combipal, the fiber is not fully exposed

Problem:

When using SPME with a combipal controlled by MSWS, iif using a 2 cm fiber with SPME on the combipal, the SPME fiber is not fully exposed.

Temporary Solution:

n/a

Fix Information:

An item named CPAL_INJ_FIBER_EXPOSE was added to the [System control] section of Star32.ini to allow the length of the injector fiber 
exposure to be set by the user.  Previously the length was hard-coded to 15 mm.  For example to set the exposure to 20mm, the following line can be added to the [System Control] section of the Star32.ini

CPAL_INJ_FIBER_EXPOSE = 20

Keyword: 

One-line Description:

Turning off barcode reader and resetting 7890 GC will cause a Microsoft.NET unhandled exception..

Problem:

When turning off/disconnecting a barcode reader configured on an active instrument in system control, after restarting the system control an error message relating to a  Microsoft .NET unhandled exception can occur.  When loading method builder, no method resolution prompts will occur.

Temporary Solution:

n/a

Fix Information:

Removing the barcode reader from an active configuration will no longer cause a Microsoft .NET unhandled exception.  Invoking the method containing a previously configured barcode reader will now prompt for resolution.

Keyword: 

One-line Description:

7890 GC goes offline when manual Injection started with MS configured with additional injection tower.

Problem:

When doing a manual injection to one inlet, if there is an ALS tower configured on the other inlet, the 7890 GC will go offline after the pre-run is completed.

Temporary Solution:

n/a

Fix Information:

The 7890 GC will no longer go offline when running a manual injection on a system containing a autoinjector tower on the second inlet.

Keyword: 

One-line Description:

QuickStart: Method for injection volume doesn't work

Problem:

For the 7693 sample list, you can designate a method as an injection volume. This will use the injection volume that is defined in the method and allows for sandwich/multiple injections.  In Quickstart, this is not a valid parameter.

Temporary Solution:

n/a

Fix Information:

For Quickstart with 7693, you can now enter "M" or "Method" into the Volume field to allow injeciton volumn to come from the instrument method.

Keyword: 

One-line Description:

When using an extracted method in MS Data Review, method shows as being corrupt.

Problem:

When accessing the method saved in the run file from MS Data Review, saving the resulting data file method to disk will result in a corrupted method.  This has only been observed if the datafile was created with the access control software option 21CFR11 compliant software).

To reproduce the problem:

1) In MSDR, open a datafile where the method does not exist in its original location
2) Choose to use a method extracted from the data file rather than an existing method file
3) Change peak event or time event in results view
4) Process the changes and save the data file and method. Be sure to rename the method being saved. 
5) When you open the method in MB, it is labeled as corrupt.

Temporary Solution:

n/a

Fix Information:

Using an extracted method with 21CFR11 will no longer show the method to be corrupt when following the steps user SSB problem description.

Keyword: 

One-line Description:

Misleading diagnostic error message before bakeout on 240 MS

Problem:

The following error message can be common when diagnostic tests are run at installations before baking
out the system.

Acquisition System Test: Failed.
Test Name: Acq Step Number: 5 Failure Code: 1 Cause Code: 1
THE BASELINE SHIFTS EXCESSIVELY WHEN THE ELECTRON MULTIPLIER
IS TURNED ON.
LIKELY CAUSES INCLUDE:
1) THE ELECTRON MULTIPLIER IS NOT INSTALLED CORRECTLY OR
2) THE ELECTRON MULTIPLIER IS DEFECTIVE OR
3) THE 10 PIN RIBBON CABLE BETWEEN THE ION AMPLIFIER
BOARD AND THE ION DETECTION BOARD IS DISCONNECTED.

This diagnostic test failure has been commonly fixed by baking out the system to lower the air and water
levels. It has not been necessary to investigate the items listed as likely causes.

Temporary Solution:

In cases where this error occurs before bakeout, if the system appears working in all other parameters (air/water, spectra assigned and resolved), then the system should be baked out and system diagnostics re-run after at least 6 hours bakeout.

Fix Information:

n/a

Keyword: 

One-line Description:

Scan Range changes to a narrow range when switching from HiRes back to Enhanced/Standard/Extended

Problem:

When switching back to the Extended/Standard/Enhanced scans from HIRes scans, the low and high masses are exactly the same

Temporary Solution:

n/a

Fix Information:

Switching back to HiRes scan to Extended/Standard/Enhanced scans will now show the proper scan range.

Keyword: 

One-line Description:

Report Outliers as "failed" show up as "missing" when S/N or RRT Threshold used

Problem:

If RRT% or S/N Threshold is checked in the Method Editor with Report Outliers as Failed used, compounds can show up as missing in the results view if it fails due to the RRT% or S/N Threshold.

Temporary Solution:

n/a

Fix Information:

Compounds now show up as "failed" now instead of missing in the report if RRT% or S/N Threshold is checked with report outliers when report outliers as failed is used.

Keyword: 

One-line Description:

"RIC-" is an invalid character set in the Open Files Dialog

Problem:

When using the Open Files dialog in MS Data Review, if you go to the "Ion selection dialog" there is an example to enter of RIC-128.
Trying to enter this into the Ions dialog will get "An Invalid Character".

Entering RIC-128 directly into the ion selection box will extract the correct trace.

Temporary Solution:

n/a

Fix Information:

The RIC- is now a valid command in the ion selection portion of the open files dialog box of MS Data Review program.

Keyword: 

One-line Description:

Method builder goes to "not responding" after trying to enter runtime event

Problem:

When adding/changing run time events in method builder the application can become unresponsive and require the application be manually terminated.

Temporary Solution:

n/a

Fix Information:

When adding/changing run time events in method builder the values are saved and no lockups occur.

Keyword: 

One-line Description:

NIST Message incorrect after NIST 11 install

Problem:

After installing NIST 11, during the MSWS Install, a message pops up saying that NIST 08 now suports AMDIS and .XMS files and that the user might want to upgrade to NIST 08, even though NIST 11 is installed.

Temporary Solution:

n/a

Fix Information:

For installations that have NIST 11 installed, no message will now appear during MSWS installation.

Keyword: 

One-line Description:

Auto background correction always uses 3 point averaging.

Problem:

When background correction is done using the "Edit Background Correction dialog", using the Auto Background Correction button will always use 3 point averaging rather than the averaging value set in the dialog.

Temporary Solution:

n/a

Fix Information:

The auto background correction will now use the averaging value as set under the the background correction dialog as set from "Chromatogram" -> "Edit Background Correction".

Keyword: 

One-line Description:

Right click of Real-time GC plot doesn't display correctly

Problem:

For Windows 7, in the 7890 Window, right-clicking on the real-time plot brings up a blank box.

Temporary Solution:

n/a

Fix Information:

Right-clicking on the real-time plot now brings up a list of menu commands.