Software Status Bulletin
OpenLAB CDS EZChrom Edition M82xxAA
Known Problem Report as of Mar 14 2017 10:27AM
Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.
User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.
How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.
To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.
There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.
Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.
Keyword Glossary
Keyword Index
KPR#:2121
35900E ADC-instrument cannot be configured with RC.Net driver after reinstalling the OpenLAB CDS application
KPR#:16
Vial Missing Error Message
KPR#:17
How to Change Column Dimensions
KPR#:18
If One Signal Needs to be Saved, it Must be Assigned as Signal 1
KPR#:22
In 68XX driver revision 5.02 - 6.11, it is not possible to Modify a Method During a Run to Extend the Run Time or Change the Oven Temp
KPR#:23
Info in Edit instrument parameters\Columns is incomplete
KPR#:31
Ignore missing vial option is not present in GC
KPR#:33
Instrument Setup graph has incorrect column legend
KPR#:38
ALS errors abort sequence; no Retry/Abort dialog box option offered with 68xx RC.NET Driver
KPR#:59
In 68XX Driver Version 5.02, it is not Possible to Start the 6890 RC.NET from the Front Panel Start Key
KPR#:66
CIS4 inlet is not recognized with 6890 GC RC.NET
KPR#:83
Only Fast Plunger Speed is available for PTV Solvent Vent multiple injections
KPR#:89
Incorrect injection volume shown in method report if PTV solvent vent is used
KPR#:94
68xx Method Download Times Out
KPR#:95
"Method modified after loading" occurs when running a sequence (6890 RC.NET)
KPR#:99
Sequence continues while GC temperature is not ready
KPR#:100
A Method Can be Created Which Will Not Download to the Instrument and the Sequence Does Not Run
KPR#:101
GC Back Injector Not Present in Edit Method Screen
KPR#:102
Validation failed shown on left corner of Resolve Method screen
KPR#:103
Injector Panels in GC Edit Method Show as Uninstalled When an Injector is Installed.
KPR#:105
Plunger Speed is Not Saved with 6850 GC Methods
KPR#:106
Opening the GC method parameters to only look (no change made) and selecting OK to close stops the sequence or single run
KPR#:109
Method Contents Report Displays the Incorrect Configuration of Front and Back Detectors for 6890 GC
KPR#:113
Cannot Run a Packed GC Column with a 6890
KPR#:116
Pulsed Split/Splitless Injection Does Not Wait For Ready on a 6890.
KPR#:117
In 68XX GC Driver Version 6.01, 2 Injections are Made When Using the PTV
KPR#:119
Vial left in gripper; no message shown to alert user about the problem
KPR#:120
6850 vial numbers are not consistent with standard numbering system.
KPR#:122
Method Resolution Changes Oven Temperature Program
KPR#:123
Column info is missing with 6890
KPR#:124
Method Modification Flag is Set after Edit Method: Occurs on first connection or after upload from GC.
KPR#:128
Method Ddownload Failure Occurs Due to Column Calibration Limits
KPR#:129
Instrument actual value for COC inlet does not display correctly
KPR#:130
Instrument actual value for anode purge flow on an ECD does not display correctly
KPR#:132
6850 Support of Column Compensation
KPR#:136
Data Files do not Contain the Correct Signals if the Front Inlet is Connected to Back Detector
KPR#:140
The Oven Ramp table does not display correctly in IR with Acquisition method selected.
KPR#:141
6890 PTV Inlet not recognizable in OpenLAB EZChrom
KPR#:142
Multiple errors when the 6890 doesn't have any inlets
KPR#:143
Sequence table Inj Vol Override goes to wrong stops for 6890/7683: C.01.05, A.04.05, C.01.06, A.04.06
KPR#:145
Often get two or more ChemMain.exe's running following shutdown of Control Panel or online session.
KPR#:147
6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.
KPR#:148
Customer can't install colum information from catalog if column description is blank
KPR#:149
EZChrom: Installation of GC Drivers A.03.02 breaks a 7697 configuration if installed
KPR#:150
Setting a Hold time of 0.0 does not work correctly with GC6890
KPR#:154
Elite: G1888 status only shows connecting after GC driver installation
KPR#:155
Instrument session continues to run in background after session is closed.
KPR#:15
Shutdown events are not displayed on the software Status screen
KPR#:17
Barcode mismatch error
KPR#:26
Sample Prep Program with only a 7693A Back Injector does not save
KPR#:37
ALS Errors Abort Sequence; no Retry/Abort dialog box option offered
KPR#:54
Method edit: Must click twice with the mouse on each data field to change number
KPR#:67
ChemStation does not show "Hydrogen Safety Shutdown" in 7890A status
KPR#:75
7890A valve names added in the config screen but are not available in the method
KPR#:76
7820 method printout includes parameters and setpoints unavailable for PP inlet
KPR#:77
7820 method printout inserts negative number for Septum Purge Flow, invalid parameter
KPR#:80
If 7890 gets into an error status (flame off) this is NOT reported within the 7890 status window
KPR#:84
Read barcode just before injection and use barcode as sample name in report
KPR#:85
7890A: Column part number is not included in the method report
KPR#:91
Need ability to do Digital switching for detector signals in Runtime events
KPR#:93
Read barcode just before injection and use barcode as the sample name in the report
KPR#:98
Park during sequence with Overlap causes unresponsiveness
KPR#:100
7890GC: inlet pressure unit inconsistency - method audit trail vs instrument setup
KPR#:103
RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods
KPR#:107
New Abort Behavior
KPR#:115
7890A: Shutdown events are not published to the software GC Status screen
KPR#:118
Electrometer on/off not needed for FID or NPD
KPR#:124
Freeze Signal Value and Resume Signal Value missing from runtime events
KPR#:126
The Override Column Max Temp Checkbox Behavior
KPR#:127
Cryo Trap Run Time Event Support
KPR#:132
Error in flow setpoint upload when method has more than 100 events
KPR#:134
Running a sequence requires the arm from the tray, G4514A to be in the UN-PARKED position
KPR#:139
Switched and standard mode for septum purge not available on MMI
KPR#:140
Negative Split Splitless inlet Pressure values during Post Run Backflush
KPR#:154
Column compensation menu is available during the sequence
KPR#:167
GC goes offline momentarily because of SOAP Exception
KPR#:170
No indication of inlet pressure shutdown in software status with 7890A
KPR#:174
GC Keypad Lock Behavior
KPR#:182
GC Instrument Status for Detectors
KPR#:189
It is not possible to set a positive pressure when column outlet is set to "other"
KPR#:190
FID Flame out; no feedback in software
KPR#:195
uECD and TCD report printout for makeup flows is wrong
KPR#:196
Control of PCM used as inlet EPC does not work in B.04.03 [52]
KPR#:200
GC continues when STOP on 7820 is pressed
KPR#:203
Open GC edit parameters and close it without changes; method modification flag is set
KPR#:204
7890A logbook shows 7693A turret, plunger errors as GCI1 did not start a run
KPR#:209
Unable to set equilibration time for LTM columns from Edit Parameters
KPR#:211
Changes made to 7890 method from GC instrument diagram result do not load.
KPR#:220
Modifying the Syringe Size When Using a 7890A GC
KPR#:223
Backflush icon is not displayed when the outlet of the column configuration is set as "Other".
KPR#:227
When running Backflush from ChemStation with segmented columns only the in-segment is taken into account in the calculation.
KPR#:228
The display of the parameter setting screen of the method setup is small.
KPR#:229
After editing the GC method and selecting ok - validation error message is displayed.
KPR#:230
7820 Back Injector Only Resets Injection Source to Manual
KPR#:238
PCM Inlet Heater Shutdown
KPR#:247
Multiposition valve resets to position # 1 between injections
KPR#:252
MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value
KPR#:266
The GC Maintenance View May Not Change Until the Software is Closed and Re-Opened
KPR#:267
Description of How to Delete Columns from the Inventory
KPR#:268
Behavior of the Maintenance Screen When Adding Modules to the GC
KPR#:269
ALS Behavior When Aborting a Sequence
KPR#:270
7890B GC Column Maintenance Counter Behavior
KPR#:271
Update GC Column Catalog dialog is limited to 10 items; no way to display the rest (...)
KPR#:272
Method Differences Viewer Behavior with Scanned Columns
KPR#:273
7890B GC Method Compatibility
KPR#:274
Logbook Messages for Scanned Consumables Items
KPR#:275
The Syringe and Liner are Not Shown in the Method
KPR#:276
The PC and GC Clocks Need to be Synchronized to Account for Daylight Savings Time
KPR#:277
Logging of Injection Tower Location
KPR#:279
Explanation for How Default Early Maintenance Feedback Counters Work
KPR#:281
The 7890 GC Goes Offline When Non-English Characters are Entered into the Column Information
KPR#:282
Instrument Actuals Show "GC is Offline" Quickly at the Method or Sequence Start, then Returns Back Online and the Method Does Not Run
KPR#:283
78xx GC configuration fails; Failed to Create Instance
KPR#:284
Data not collected, sequence stopped when vial removed from turret after injection
KPR#:285
C.01.06: Import eMethod or Export eMethod freezes system
KPR#:287
0-volume blank run in overlapped sequence causes injection
KPR#:294
Standard and Easy Sample Prep programs run incorrectly in a calibration sequence (run for unknown samples only) when overlap is involved.
KPR#:295
7890B configuration, model number serial number and IP address change after restart
KPR#:296
Makeup Gas mode terminology should be consistent with the GC front panel
KPR#:297
Agilent Solvent Elimination Wizard issue
KPR#:298
H2 Sensor button crashes EZChrom
KPR#:299
Clicking OK after making changes to Events does not save the changes made to the events.
KPR#:301
Can't select uECD makeup mode to "Does not affect Makeup Flow"
KPR#:302
Can't save "Included in Makeup Flow" on uECD setting screen.
KPR#:304
The IQT is failing for GC Drivers version A.02.03.074(5.03) for Chinese and Japanese and passing for English in EZChrom A.04.05 with update 5 is installed.
KPR#:305
7820 GC: Method modification flag set after starting a sequence or method
KPR#:306
EZChrom: Method returns to the "untitled.met" after running single or sequence.
KPR#:307
EZChrom: Method Parameters incorrect after loading a new method. OpenLAB CDS EZChrom
KPR#:308
Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run
KPR#:309
There is an incorrect character when displaying temperature information in the method report in Japanese
KPR#:310
MMI Cryo Fast Cooldown not saved
KPR#:311
Method is always seen as modified, nothing can be added to the queue.
KPR#:312
Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890
KPR#:313
During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.
KPR#:314
Method print out with 7890 configured does not show total GCc run time.
KPR#:315
There is no "Inlet Septum Purge" event in Runtime Events table - EZChrom
KPR#:316
External Device "Not Ready" ignored by OpenLAB CDS ChemSataion and EZChrom
KPR#:318
Aux Flow Limited to 150 mL/min even when pressure is less than Maximum
KPR#:319
Post Run Flow Rate has default that out of range and value seems not to be stored
KPR#:320
Method User Interface does not correctly load the content of a method.
KPR#:324
Does not delete previous open GC method event table when load method. Wrong injections can be created.
KPR#:325
Method download to GC while in sequence causes it to disconnect and sequence stops.
KPR#:326
7890 method print doesn't include post run time
KPR#:335
Crash of Software after check "Show Threshold Value as remaining time" in EMF Options
KPR#:347
Incomplete Method Parameters for xCD in Acquisition Method Report
KPR#:349
Actual flows displayed by CDS aren't the same as the setpoint flows
KPR#:353
EZChrom: Some settings not accepted after method migration
KPR#:354
EZChrom: No Method Resolution with 6890 to 9000 method migration
KPR#:357
Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.
KPR#:359
IQT report failed on EZChrom Elite 3.3.2 SP2 with GC Driver B.01.01.
KPR#:360
Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered
KPR#:1196
7890A: Shutdown events are not published to the software GC Status screen
KPR#:36
Windows Domain tab is grayed out in OpenLAB Server Utility
KPR#:39
Cannot stop Shared Serviceshost service on computer after changing the Domain Account password
Keyword: Client Report Rendering
KPR#:46
Intelligent report of English openlab chemstation can not show chinese name in PDF report
KPR#:628
Large matrix reports may produce additional empty pages
KPR#:653
Calculating the standard deviation of identical numbers may return NaN
KPR#:657
Changes in report templates are not immediately shown on report printouts
KPR#:659
Rendering error when using a template containing a large result matrix
Keyword: Common Infrastructure
KPR#:18
High load on CAN may cause “Spectra runbuffer overflow” entries and a loss of spectra
KPR#:1995
FIltering syntax has changed
Keyword: DAD/MWD Configuration
KPR#:26
Autobalace executed although in Sequence table set to "OFF"
KPR#:100
Lowest possible DAD wavelength is 190.5 nm
KPR#:17
Flexible Cube G4227A does not work with HiP ALS G1367E
Keyword: Globalization , Sampler Configuration
KPR#:17
Flexible Cube G4227A does not work with HiP ALS G1367E
KPR#:22
FTP protocol is enabled by default on OpenLAB Data Store A.01.02 systems
KPR#:38
Project activity logs not displayed after upgrading to A.02.01
KPR#:42
OpenLAB Control Panel does not open after upgrading Windows Server 2008 R2 to Windows Server 2012 R2
KPR#:2121
35900E ADC-instrument cannot be configured with RC.Net driver after reinstalling the OpenLAB CDS application
Keyword: Installation , 35900 Control
KPR#:2121
35900E ADC-instrument cannot be configured with RC.Net driver after reinstalling the OpenLAB CDS application
KPR#:27
Misrepresentation of Bottlefillings in Dashboad of PumpValveCluster
KPR#:34
PumpValveCluster with ISET - Solvent composition: resulting %A is wrong (at 1 line in timetable)
Keyword: Report Template Design
KPR#:25
Intelligent Reporting : Last displayed digits might be cut off, in cases where the number is zero
KPR#:40
Missing named peaks are reported in Intelligent Reporting for all the channels or signals
KPR#:42
The Fixed Text field in IR Templates does not accept Chinese characters
KPR#:50
Intelligent Reporting - Spaces are stripped from filters when they are saved
KPR#:56
Error seen in Intelligent Report header (#error) if any related data field is used in an expression
KPR#:58
Intelligent Reporting - Stacked Chromatograms do not display the time axis in reports
KPR#:59
Intelligent Reporting - Square brackets cannot be used in filter expressions
KPR#:60
Cannot calculate summary statistics on columns containing variable or aggregator
KPR#:620
Error message when adding a chromatogram to a report template
KPR#:621
Internal grouping of tables and usage of calculation variables cannot be applied at the same time
KPR#:622
Summary Calculations cannot be applied to table columns containing calculation variables
KPR#:623
Adding a template description to a previously erased and saved description field causes a KeyNotFoundException
KPR#:627
Customized composite groups should have a unique name
KPR#:662
Filter definition does not always allow usage of OR operators
KPR#:668
Reporting time format does not offer an option of (dd/mm/yyyy and time)
KPR#:36
Min and Max column summary calculations report GMT and not local time for date fields
KPR#:39
The report date is printed incorrectly in the Agilent supplied intelligent reports
KPR#:43
The template fields "SignalToNoise_EP" and "SignalToNoise6Sigma" do not work in Japanese version
KPR#:47
Center of triangular calibration point labels do not represent the measured value
KPR#:48
XLS export of intelligent reporter templates generate hidden rows
KPR#:658
Customized chromatogram or axis lables may not display correclty
Keyword: Sampler Configuration
KPR#:17
Flexible Cube G4227A does not work with HiP ALS G1367E
KPR#:36
Use Vial as Fraction collections
KPR#:31
ICF A.01.04 - No method download, if method contains pretreatment/injector program steps.
KPR#:55
For overlapped injections in vial samplers G1313A and G1329A/B, injection volumes and sample locations are not updated synchronously in the status UI
Keyword:
One-line Description:
Resultset locked after run started by Sample Scheduler
Problem:
Resultsets that were run from Scheduler were blocked from being reprocessed until another run was started on the same instrument
Temporary Solution:
Schedule a dummy run on the same instrument to release the resultset
Fix Information:
Fixed in Sample Scheduler for OpenLAB CDS EZChrom A.02.02
Keyword:
One-line Description:
Pump settings not set to initial value after run and/or after loading a Method
Problem:
During run a stop is requested to the Software. Opening the User Interface where the system is shown the Initial pump parameters were not loaded. It was still A: 99.84% B: 0.16% instead of A:100% and B:0%. Loading the Default method still the gradient is wrong displayed in UI.
Temporary Solution:
n/a
Fix Information:
there's any fix for this issue. The simptoms was very seldom and random. Restarting the PC and the Modules will erase the wrong information displayed on the User Interface.
Keyword:
One-line Description:
Scheduling Back Tower run on a 6890 or 7890 GC with only a Back Tower installed causes error and hanging EZChrom
Problem:
Scheduling a Back Tower run on a 6890 or 7890 GC with only a Back Tower installed causes error and hanging of EZChrom
Temporary Solution:
As a workaround schedule the Back Tower run as Front Tower run with the correct vial number (e.g. 201)
Fix Information:
A fix is planned for a later version of Sample Scheduler together with a later version of CDS
Keyword:
One-line Description:
LC driver starts run with ALS Chiller turned off
Problem:
Using the RC.NET Drivers to control the Autosampler Chiller the systems is injecting with the Autosampler Chiller turned off. This is a different behavior compared to the legacy Rapid Control drivers for EZChrom which forced an ON of the Autosampler Chiller.
Temporary Solution:
n/a
Fix Information:
This issue has been fixed with driver release A.02.01 SP1.
Keyword:
One-line Description:
Lamps and cells of G1314F show incorrect dates in the RFID tags
Problem:
Lamps and cells of G1314F show incorrect dates in the RFID tags
Temporary Solution:
n/a
Fix Information:
Fixed with the driver version A.02.06
Keyword:
One-line Description:
Easy Sequence Setup not refreshing the Injection Location
Problem:
7890/7693: Create methods for front, back, and dual ALS injection sources. Easy Seqeunce Setup does not refresh to show the correct injection location of the loaded method until user loads the corresponding method in ChemStation. Even loading a different method, the previous injection source is kept.
Temporary Solution:
If the injection source has been changed, use the "Clear All" button and reload the method.
Fix Information:
n/a
Keyword:
One-line Description:
No error checking for vial ranges in Easy Sequence Setup; fails at runtime
Problem:
There is no error checking within Easy Sequence Setup to determine if the vial range of the loaded method's injection source is accurate. The method can be saved and submitted to the queue. It fails at this time with: '--------------------------- Error --------------------------- Invalid location found in FRONT sequence, line 1 There may be others --------------------------- OK ---------------------------' This defect occurs because there is a difference between the loaded method's injection source and the method that is selected in the Easy Sequence Template.
Temporary Solution:
Load the method in ChemStation from Method > Load Method menu that will be used to create the Easy Sequence Setup Template.
Fix Information:
n/a
Keyword:
One-line Description:
Pause/Resume button is in the wrong state after a sequence is edited and then pauses
Problem:
Send a sequence to the Queue and while it is running, edit it. This modified/changed sequence pauses the Queue, but the first blue button is still in a 'Pause||' state. Click the button and change it to Resume, but it does not do anything as it is waiting for the current sequence to be saved before starting the next sequence. In this case, because the sequence has been modified, the ChemStation is not accepting sequences. If you click pause || button, you pause the queue and it does not do any thing. The message on the active queue is red and the message says the sequence has been modified.
Temporary Solution:
Save the sequence that has been modified. Once the sequence has been saved, the queue will resume running the next sequence.
Fix Information:
n/a
Keyword:
One-line Description:
7890A with no ALS shows Read Barcode button in Easy Sequence Sample List
Problem:
Load an Easy Sequence.es for a valve or HeadSpace Injection Source and the Sample Name cell in the Sample List shows a Read barcode button.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
HeadSpace Simple Calibration Blank type should only allow 'Blank with injection'
Problem:
HeadSpace software will not run a sequence without a vial location. Therefore, the Easy Sequence Setup\Calibration\Simple Calibration options should only allow Blanks with Injection and not allow blanks without injection.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Calibration Blank with no injection loads with Inj Vol as 0
Problem:
Create a setup with a blank with injection and a blank with no injection. Save and load to Easy Sequence. The Injection volume for the Blank with no injection is entered as 0. Native sequence table also shows this as zero. This is not consistent with the volume for the blank with injection
Temporary Solution:
n/a
Fix Information:
Fixed in revision 2.2
Keyword:
One-line Description:
AFC & UIB II: AFC does not fractioning as expected
Problem:
System configuration: 1 DAD 1 UIB II 2 AFCs -> 1 AFC Cluster Analog out of DAD connected to Analog In of UIB II Simulated signal of DAD was used Method settings for modules (expect threshold for UIB II signal): see attached method 1. Created a data file with the simulated signal recorded by the UIB II 2. Loaded data file into Fraction Preview 3. Used Fraction Preview to collect peakbased fractions with threshold > 0.12 V 4. The value 0.12 V is written into the table on the left side without conversion (the table shows mV as unit) Using this method will cause that the AFC will fractioning all the time. Cause: The firmware interface expects the threshold in mV but the driver writes 0.12 (V) to the AFC This causes that the AFC is fractioning all the time.
Temporary Solution:
n/a
Fix Information:
Fixed in UIB II signal is delivered as mV signal similar to UIB I since LC Driver Release A.02.07.
Keyword:
One-line Description:
Recovery volume and fraction volume: behaviour for reset volume
Problem:
I worked with one AFC. Configured 2 wps +10 vials and 15 vial tray for recovery. Started multiple runs. For each run a new Recovery location was used. Then removed the recovery tray and entered it again. Next run started with first recovery location --> this was already used.
Temporary Solution:
If you want to reset the Funnel Trays only, use "Reset Funnel Tray Volume" If you want to reset Wellplates and vials (all except funnels), use "Reset Fraction Volume"
Fix Information:
Issue fixed with the LC and CE driver revision A.02.07
Keyword:
One-line Description:
Calibration table clears on method reload from Samples tab
Problem:
Create a Setup with Calibration. Return to Sample tab and load the same or a different method with the same injection location. Return to Calibration tab and all has been cleared. Reloading a method does not clear entries made on the Samples tab.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Queue displays running vials incorrectly when initial HeadSpace vial not found
Problem:
Start a 3 line headspace sequence from the queue, but remove the FIRST vial in the sequence. Queue does not update correctly, showing the first vial as running, though the HeadSpace has moved on to vial 2.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Aborted HeadSpace run displays Status as 'Complete' in Queue History
Problem:
HeadSpace aborts, but ChemStation does not. Select the Abort Run button from the Waiting for ready dialog and ChemStation aborts the sequence. Queue History shows this run as 'Complete' instead of 'Aborted'.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Easy Sequence does not advise of invalid vial locations until sequence is fully loaded into Queue
Problem:
There is no advisory about the invalid vial locations until the sequence has been added to the queue.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 2.3
Keyword:
One-line Description:
Sequence submitted to queue but will not run and can not be removed/deleted
Problem:
Sequence submitted to the queue but will not start and cannot be deleted.
Temporary Solution:
As a workaround, delete the following file: SequenceQueue.que from the C:\Chem32\4\TEMP directory.
Fix Information:
Fixed in revision 2.4.
Keyword:
One-line Description:
Fraction start location in a sequence parameter cannot accept the number "1" when using 2P+10Funnel tray at RC.net driver.
Problem:
The customers want to use 10 Funnels at the tray 2P+10Funnel without plates.
Temporary Solution:
Solved with LC & CE Drivers A.02.09
Fix Information:
N/A
Keyword:
One-line Description:
Injection Volume on ES Setup should show units (uL); valved inj are in mL and user must convert
Problem:
The Easy Sequence Setup dialog should show Injection volume units, which in ChemStation always seem to be uL. When the user uses EasySequence with a Valved injection, the volume, which for valves is mL, must be multiplied by 1000 to get a value that will be accepted.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Easy Sequence Setup should check for Sample Name length and not allow invalid entries
Problem:
Enter a long Sample Name in Easy Sequence Setup and add a counter. Save and load to Easy Sequence. Fill Samples. Not until then is the user warned (with a red X) in the Sample list that there is a 40 character limit. It is possible to save this but it will not be possible to add to the Queue.
Temporary Solution:
n/a
Fix Information:
Fixed in Easy Sequence 2.4[014].
Keyword:
One-line Description:
Vial Status shows first run as completed for Easy Sequence following Run Method
Problem:
Run a single vial using Run Method. Send sequence to queue vials 2-4. When the run method completes and the sequence loads and then the first vial in the sequence starts, Vial status shows the first line (vial 2) as immediately 'completed'. The system stalls at Sequence running. The GC is in prerun state and the system cannot start another run until it is shutdown and restarted.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Easy sequence actions are not included in the audit trail and no separate audit log exists
Problem:
Any changes done on Easy Sequence are not included in the audit trail; there is no separate audit log present for Easy Sequence.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Vial not found reported in software Status not consistent with instrument status
Problem:
Run an Easy Sequence using a HeadSpace injection source. When a Vial not Found event happens, the final Status for this run, which did not start a run, is reported as 'Completed'. The status being reported by the HS device is 'Run Aborted'.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
The GC Enters Prerun Too Early for Splitless Modes and Pulsed Split
Problem:
Set up a splitless (or pulsed split) method. The 7890 goes into pre-run at the beginning of the sample movement, rather than just prior to injection. This means for long vial equilibration times that the inlet is not being purged.
Temporary Solution:
Do not use splitless mode with the 7694 and G1888A headspace samplers.
Fix Information:
This will work in the 7697A headspace sampler with a minimum firmware revision of A.01.02. The user needs to deselect the "Manual Run on Prep Run Request" on the 7890 configuration screen to make it work.
Keyword:
One-line Description:
In EZChrom, it is Possible in Some Cases that the 7890A GC Aborts a Sequence but tne Headspace Will Continue On
Problem:
This occurs in Open Lab EZChrom Version A.04.02 workstation and earlier when Sequence Action Continue for the 7697A or Proceed with the G1888/7694B in EZChrom
Temporary Solution:
Do not use Sequence Action Continue for the 7697A or Proceed with the G1888/7694B in EZChrom
Fix Information:
n/a
Keyword:
One-line Description:
EZChrom: PAL XT module not available after installation
Problem:
1. Uninstalled existing PALxt driver. Driver was removed from Programs and Features 2. Installed PALxt B.01.07 using Gold Master disk. (dated 10/1/15) 3. Driver appeared in Programs and Features. 4. Restarted because it is EZChrom. 5. Opened EZChrom Control Panel and selected to configure. 6. PAL XT (CTC Sampler) was not present in modules window. (see pic) 7. PAL3 and HS were already present.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.01
Keyword:
One-line Description:
Not allowed to set proper GC column max temp because it is less than 150degrees.
Problem:
Problem when a column has the following restrictions: The maximum allowable operating temperature Isothermal: 130 °C The maximum allowable operating temperature Programmed: 150 °C When they want to enter this number in this configuration the field becomes yellow. This value can can't be entered in the field due to value limitations of related field. Maximum value should be in the range of 150 ≤ °C ≤ 450.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.01
Keyword:
One-line Description:
FID signal subtraction setting changes spontaneously from "Nothing" to "Column Compensation" during run.
Problem:
When customer set FID - > Subtraction from signal value to "Nothing". Save method and upload method to instrument. Function is automatically changed to option "Column compensation run. During measure, there is activity log settings that the settings for method was changed in Subtract from signal function.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.01
Keyword:
One-line Description:
"Extend Run" in GC settings does not work correctly
Problem:
Setting the run time to extend the run for a length of time is not handled correctly. The length of time is longer than the setpoint.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.01
Keyword:
One-line Description:
Cannot configure a 7890B on an existing client server system
Problem:
Error in configuration panel "There are unconfigured modules"
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.01
Keyword:
One-line Description:
Copy to Clipboard Function in Instrument Actuals throws exception error
Problem:
Customers have reported encountering an exception when using the "Copy to Clipboard" function. Intermittent errors when clicking the ‘copy to clipboard’ button in the Status UI on the 7890 – which gives an exception error.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.01
Keyword:
One-line Description:
The column flow calculator calculation is off by almost 3x the flow rate for the system
Problem:
The values which are setup for the column and the flow rates which were entered. The problem is when you look at the GC for the values they don't match the column flow calculator.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.01
Keyword:
One-line Description:
Sample Overlap settings can not be edited after driver update, but are still part of the method.
Problem:
With OpenLAB EZChrom A.04.07 SR1 Update2 and GC driver version A.02.05.021 (from OpenLAB installation media) on a 7890A+ with 7693 sampler under ALS/ [Tray/Other] Sample Overlap parameters can be configured and saved to the method. Those settings are still active after upgrading to GC Drivers A.03.02.019 in the method and can cause that 2 methods behave in terms of sample overlap totally different. But they can no more been edited with the new driver.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Error Unhandled Exception when changing columns and a Gerstel CIS4 in installed in the 7890.
Problem:
If e a Gerstel CIS4 installed and the columns is reconfigured, a msinctl error occurs and the MassHunter software shuts down.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Cannot Add User-Defined EMFs on Intuvo 9000 GC
Problem:
Unable to created a user defined EMF Intuvo 9000 GC. Enter a name and tracking type, but nothing appears on the User-defined panel or any other panel. There are five user defined (seemingly blank) entries on that panel.
Temporary Solution:
none
Fix Information:
To Be fixed in B.01.02
Keyword:
One-line Description:
Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret
Problem:
Intuvo 9000 with a ALS and a 16 vial turret. MassHunter software, the configuration of the ALS is set to Solvent Wash Mode A,B. Saved and printed the method. Solvent Was Mode on the method print shows A-A2, B-B2.
Temporary Solution:
none
Fix Information:
to be resolved in B.01.02
Keyword:
One-line Description:
Exponential calibration curve plot isn't shown in Calibration Report when using Intelligent Reporting.
Problem:
Exponential calibration curve plots cannot be reported with Intelligent Reporting. An empty plot is shown instead.
Temporary Solution:
If exponential calibration curves plots need to be reported, the (old) classic reporting needs to be used in ChemStation. EZChrom users need to use the EZChrom standard reporting.
Fix Information:
A potentially fix is currently under investigation.
Keyword: 68xx Driver
One-line Description:
Vial Missing Error Message
Problem:
When the 6890 GC encounters a missing vial, the IALog displays Stop key pressed error #1 instead of "Missing Vial."
Temporary Solution:
None
Fix Information:
This is fixed in 68XX Driver version 6.21 which is included in C.01.05 OpenLAB ChemStation and A.04.05 OpenLAB EZChrom.
Keyword: 68xx Driver
One-line Description:
How to Change Column Dimensions
Problem:
Changing Column Dimensions requires being logged in as an administrator.
Temporary Solution:
Column dimensions are part of the GC Configuration and the end user must be logged on as an Administrator to change these parameters.
Fix Information:
This is fixed in GC Driver version 6.01/6.02 which is included in OpenLAB ChemStation C.01.01 and OpenLAB EZChrom A.04.01 and later.
Keyword: 68xx Driver
One-line Description:
If One Signal Needs to be Saved, it Must be Assigned as Signal 1
Problem:
If only one signal needs to be saved, you must assign it as signal 1.
Temporary Solution:
If only one signal needs to be saved, you must assign it as signal 1.
Fix Information:
Fixed in 68xx driver revision 6.11[008]. This driver is included in B.04.03 SP1 ChemStation and C.01.03 OpenLAB CDS.
Keyword: 68xx Driver
One-line Description:
In 68XX driver revision 5.02 - 6.11, it is not possible to Modify a Method During a Run to Extend the Run Time or Change the Oven Temp
Problem:
It is possible to the software edit parameters screen and change the oven hold time or oven temp and select OK. The GC does not accept the updates. The method in the software is changed to the new values; the GC ignores all.
Temporary Solution:
n/a
Fix Information:
68XX Driver 6.11 is included in B.04.03 SP1, OpenLAB ChemStation C.01.04 and OpenLAB EZChrom A.04.04.
Keyword: 68xx Driver
One-line Description:
Info in Edit instrument parameters\Columns is incomplete
Problem:
Edit instrument parameters; columns Applies to GC’s: 7890A, 6890N, 6850A The window displayed is incomplete; it shows the column type and flow/pressure parameters, but does not give the length, ID or film thickness. These are critical parameters, and should be displayed just as they were in the previous ChemStation revisions. To find these parameters, the user now has to look on the configuration window.
Temporary Solution:
n/a
Fix Information:
Fixed in 68xx driver revision 6.11[008]. This driver is included with OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
Ignore missing vial option is not present in GC
Problem:
Run a sequence with 11 runs and the 11th vial is missing. The sequence aborts and SSIZip file was not uploaded to ECM as the 11th vial was missing. The ignore missing vial option is not present in GC.
Temporary Solution:
n/a
Fix Information:
This is fixed in GC Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Instrument Setup graph has incorrect column legend
Problem:
In the 6890, the legend for the Instrument Setup graph says Column 2, irrespective of which column is highlighted. The graph is correct, it is just the legend that is wrong.
Temporary Solution:
n/a
Fix Information:
This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
ALS errors abort sequence; no Retry/Abort dialog box option offered with 68xx RC.NET Driver
Problem:
6890A RC.NET driver with ALS. If an ALS error occurs such as a Vial not found event, there is no dialog box option presented to Retry/Abort. The sequence simply aborts.
Temporary Solution:
n/a
Fix Information:
This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
In 68XX Driver Version 5.02, it is not Possible to Start the 6890 RC.NET from the Front Panel Start Key
Problem:
In 68XX Driver Version 5.02, it is not possible to start the 6890 RC.NET from the front panel Start key. Software configuration is Injection source = manual. 6890 is READY, press start and get error message "ERROR Start Key disabled".
Temporary Solution:
The workaround is for the user to start the run from the "run control" then "run Method" in the Chemstation software and then press start at the GC.
Fix Information:
Fixed in driver revision 6.10. This driver is included with B.04.03 DSP1 ChemStation. It is also included with OpenLAB ChemStation C.01.02 and OpenLAB EZChrom A.04.02.
Keyword: 68xx Driver
One-line Description:
CIS4 inlet is not recognized with 6890 GC RC.NET
Problem:
CIS4 inlet is not recognized with 6890 GC RC.NET
Temporary Solution:
n/a
Fix Information:
This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Only Fast Plunger Speed is available for PTV Solvent Vent multiple injections
Problem:
The fast plunger speed is only available when using multiple PTV Solvent Vent injections. Most users of multiple PTV Solvent Vent injections need to use Slow or Variable plunger speed, not Fast.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 6.10. This driver is included with B.04.03 DSP1 ChemStation and OpenLAB C.01.02 ChemStation and OpenLAB A.04.02 EZChrom.
Keyword: 68xx Driver
One-line Description:
Incorrect injection volume shown in method report if PTV solvent vent is used
Problem:
6850 with a PTV inlet The method specifies PTV solvent vent mode with 3 injections, ten seconds apart. The method volume is 5 µL. Specify the method to use method volume for three injections. Each injection is 5 µL. However the report shows the injection volume as 1 µL. This is incorrect. The report should show the injection volume as either 5 µL or 5 µL x 3, or 15 µL.
Temporary Solution:
n/a
Fix Information:
Fixed in software driver 6.10 [023]. This fix is included in B.04.03 DSP1 and later versions of ChemStation. It is included in OpenLAB ChemStation C.01.02 and OpenLAB EZChrom A.04.02 and later.
Keyword: 68xx Driver
One-line Description:
68xx Method Download Times Out
Problem:
Connect to 6890N GC. Within seconds of successfully opening an online session, logbook logs the following simultaneously with the loading of the method. 'Logbook Welcome to ChemStation 12:17:12 06/28/10 0 1da6 4c28cb1f 0 6890 1 Timed out waiting for method download to fin> 12:17:35 06/28/10 0 1da6 4c28cb1f 0 6890 1 ish. 12:17:35 06/28/10 7da 41e0 4c28cb1f 0 Method Loading Method LCV_GCCONTROL.M 12:17:35 06/28/10'
Temporary Solution:
n/a
Fix Information:
Fixed in GC Driver revision 6.10 [027]. This driver version is included in B.04.03 DSP1 ChemStation and C.01.02 OpenLAB ChemStation and A.04.02 OpenLAB EZChrom.
Keyword: 68xx Driver
One-line Description:
"Method modified after loading" occurs when running a sequence (6890 RC.NET)
Problem:
The "Method modified after loading" flag occurs after lauching the sequence. Started the sequence from the ChemStation software. The method modification status indicates that the method has changed when it was not changed and the report will indicate 'modified after loading'. The GC had a calibrated capillary column that was changed to a packed column. When using this method that now has a packed column, the GC reports an error in the length parameter, and that is causing the method download not to reset the 'modified after loading' flag.
Temporary Solution:
There is a workaround: bring Method into MethodEdit UI, and "reconfigure" column (Packed to Packed would be OK) to get new structure.
Fix Information:
Fixed in GC Driver revision 6.10 [027]. This driver is included in B.04.03 DSP1 ChemStation and OpenLAB C.01.02 ChemStation and OpenLAB A.04.02 EZChrom. Note, this fix will only apply to new methods, not to current methods.
Keyword: 68xx Driver
One-line Description:
Sequence continues while GC temperature is not ready
Problem:
When running a sequence where consecutive runs use the same method using the ALS on a data system containing 6890 driver version 6.10.027 or earlier, the data system may proceed to start a new run before the GC has equilibrated after the conclusion of the previous run. This is more likely if the method contains a post run period of sufficient length that the GC equilibrates to the post-run conditions and the data system has completed data analysis well before the end of the post-run period. This could result in a (retention time) RT shift.
Temporary Solution:
n/a
Fix Information:
Patch available for RC.NET GC driver revision 6.10 [027] for B.04.03 DSP1 [54]. Fixed beginning in: B.04.03 SP1 [87] and OpenLAB C.01.03 [37].
Keyword: 68xx Driver
One-line Description:
A Method Can be Created Which Will Not Download to the Instrument and the Sequence Does Not Run
Problem:
Method download fails, sequence aborts after start; no injection made Error reported in logbook: Attempt to download method to GC failed. The Data System will not allow the run to continue when the method download has failed.
Temporary Solution:
n/a
Fix Information:
This fix is in the 68xx driver version 6.10.032 and 6.11.001. This fix is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
GC Back Injector Not Present in Edit Method Screen
Problem:
After successfully running a sequence with a back method, another back method is loaded. The back injector is not present in the edit method screen.
Temporary Solution:
Change a parameter at the GC keyboard and click "upload from instrument" in the edit method screen. The back injector will show in the edit method screen.
Fix Information:
This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Validation failed shown on left corner of Resolve Method screen
Problem:
Load a method which was developed for both detectors and has the front detector signal chosen under signals tab. Load this method on a GC with no front detector - method resolution. Changes made to the detector signal tab are not detected, tab remains yellow (invalid).
Temporary Solution:
Click on a different tab and modify the value of any field to a valid value or click on the configuration tab and then click away. Change the signals tab to a valid value or turn it off to resolve the method.
Fix Information:
This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Injector Panels in GC Edit Method Show as Uninstalled When an Injector is Installed.
Problem:
The front injector was unplugged. Close software, plug injector in, restart software. Method Configuration/ALS panel and Injector panel both say: Front Injector Not Installed. The GC shows that it is installed. Software inlet and injection parameters panel show that it is installed as well.
Temporary Solution:
n/a
Fix Information:
This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Plunger Speed is Not Saved with 6850 GC Methods
Problem:
Plunger speed parameters are not saved in methods.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 6.11[002]. This fix is included in B.04.03 SP1 ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.
Keyword: 68xx Driver
One-line Description:
Opening the GC method parameters to only look (no change made) and selecting OK to close stops the sequence or single run
Problem:
During a run, the GC method parameters are opened via the instrument diagram icon. Select OK after looking at the oven parameter to close the screen. The sequence or single run will just stop and the method is dirty. See Log File for error message. Log File: 67 41e2 4e69f8b3 0 Method Method started 07:29:55 09/09/11 67 41e2 4e69f8b4 0 Method Instrument running sample Vial 1 (front) 07:29:56 09/09/11 67 41e2 4e69f8b4 0 Method Instrument running sample Vial 2 (back) 07:29:56 09/09/11 0 1da5 4e69f91a 0 6890 1 Attempt to download method to GC failed. 07:31:38 09/09/11 67 41e2 4e69f91a 0 Method Instrument Error - Method/Sequence stopped 07:31:38 09/09/11 67 41e2 4e69f91a 0 Method Method aborted 07:31:38 09/09/11
Temporary Solution:
Click the Cancel button rather than the OK button if the intent was to check the values of some of the instrument setpoints. This would not interfere with any run which is in progress.
Fix Information:
Fixed in 68xx driver revision 6.11[008]. This is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
Method Contents Report Displays the Incorrect Configuration of Front and Back Detectors for 6890 GC
Problem:
The report displays the incorrect configuration. With signal-1 selected as the back detector and integration events for back detector. The method contents report displays the integration events for the front detector and the remaining paramaters are for the back detector are configured to the front detector.
Temporary Solution:
n/a
Fix Information:
Fixed in 68xx driver revision 6.11[003]. This fix is included in B.04.03 SP1 ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom and later.
Keyword: 68xx Driver
One-line Description:
Cannot Run a Packed GC Column with a 6890
Problem:
Method download fails, sequence aborts after start when trying to run a 6890 with a packed column. Error reported in logbook: Attempt to download method to GC failed. The Data System will not allow the run to continue when the method download has failed.
Temporary Solution:
This can be run by setting the column as a capillary column but that changes the chromatography.
Fix Information:
Fixed in driver revision 6.10[032] and 6.11[001]. This fix is included with B.04.03 SP1 GC ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom
Keyword: 68xx Driver
One-line Description:
Pulsed Split/Splitless Injection Does Not Wait For Ready on a 6890.
Problem:
The GC does not wait for the inlet pressure to increase to and stabilize at the pulsed pressure before injection and data acquisition. The GC starts and injects sample at the same time, then starts data acquisition and increase of inlet pressure to pulsed pressure.
Temporary Solution:
If the 6890 is operated from the GC keyboard, the GC has the expected result.
Fix Information:
Fixed in 68xx driver revision 6.11[007]. This fix is included with B.04.03 SP1 ChemStation, OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03
Keyword: 68xx Driver
One-line Description:
In 68XX GC Driver Version 6.01, 2 Injections are Made When Using the PTV
Problem:
Set up the injector to make 1 ul injection x 1. The number of injections will revert to 2 even if the user enters 1.
Temporary Solution:
n/a
Fix Information:
This is fixed in driver revision 6.10 [27] which is included in B.04.03 DSP1 [54] GC ChemStation, C.01.02 OpenLAB ChemStation and A.04.02 OpenLAB EZChrom.
Keyword: 68xx Driver
One-line Description:
Vial left in gripper; no message shown to alert user about the problem
Problem:
After a stop, if there is a vial in the gripper it is not returned to its original location, it is kept in the gripper until the start of a new run. In the interim, if a new vial is placed in the open location, during the next run the system runs into an error because the gripper wants to return the vial to its original location which is now occupied.
Temporary Solution:
n/a
Fix Information:
This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
6850 vial numbers are not consistent with standard numbering system.
Problem:
A 6850 with a G2613A tower and a three vial turret will accept only single digit vial locations, ie., 1, 2, 3 instead of 101, 102, 103. Attempts to enter the correct vial number generates an error message "The vial 101 is not allowed with the current device configuration." The also occurs when entering correct vial locations in a sequence table.
Temporary Solution:
n/a
Fix Information:
Fixedi n 68XX driver revision 6.11. This driver is included with B.04.03 SP1 ChemStation, OpenLAB C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.
Keyword: 68xx Driver
One-line Description:
Method Resolution Changes Oven Temperature Program
Problem:
Load a method from a 6890 GC with a fast oven on a 6890 GC with different hardware and a normal oven. Method resolution occurs. The oven temperature program from the fast oven GC has not been loaded on the normal oven GC.
Temporary Solution:
n/a
Fix Information:
Fixed in 68xx driver revision 6.11[002]. Fix is included in B.04.03 SP1 ChemStation, OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
Column info is missing with 6890
Problem:
The column specified as being used is missing information: description, Manufacturer and Model Number.
Temporary Solution:
n/a
Fix Information:
Fixed in 68xx driver revision 6.11[005]. This fix is included in B.04.03 SP1 GC ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.
Keyword: 68xx Driver
One-line Description:
Method Modification Flag is Set after Edit Method: Occurs on first connection or after upload from GC.
Problem:
1. First Connection to an online GC and save the method OR connect to an instrument and save the method, open method editor, click on ‘Upload from instrument’. Click ‘Ok’. 3. Click ‘Edit entire Method’, go on clicking ‘Ok’ without making any change. 4. Method is dirty at the end. This only occurs on 6850 GCs with G4513A injectors.
Temporary Solution:
Save the method as a new name after initial connection or subsequent method upload.
Fix Information:
Fixed in 68xx driver revision 6.11[008]. This is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
Method Ddownload Failure Occurs Due to Column Calibration Limits
Problem:
A valid column calibrated using calculate diameter function will result in a method download failure if the change from the original diameter is more than 20 microns. This occurs after OKing method changes that are downloaded, and will occur even if the column values are valid dimensions.
Temporary Solution:
n/a
Fix Information:
This is fixed in 68XX GC Driver Version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Instrument actual value for COC inlet does not display correctly
Problem:
6890N GC with COC inlet connected to FID. The COC inlet pressure setpoint reflects the correct pressure set for the column, however the instrument actual value (blue text) in the setup method screen is displayed as 0.0.
Temporary Solution:
Enable setup actuals (inlet) in the setup method screen, the inlet pressure is properly displayed.
Fix Information:
Fixed in 68xx driver revision 6.11[018]. This driver is included in B.04.03 SP1 ChemStation and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
Instrument actual value for anode purge flow on an ECD does not display correctly
Problem:
The ECD anode purge flow setpoint reflects the correct value, however the instrument actual value (blue text) in the setup method screen is displayed as 0.0.
Temporary Solution:
Enable setup actuals in the setup method screen, the actual anode purge flow displayed properly.
Fix Information:
Fixed in 68xx driver revision 6.11[018]. This driver is included in B.04.03 SP1 ChemStation and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
6850 Support of Column Compensation
Problem:
The 6850 GC does not support column compensation from the software. This is only able to be done with the G2629A handheld controller which is now obsolete.
Temporary Solution:
n/a
Fix Information:
This is fixed in 68XX GC Driver Version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Data Files do not Contain the Correct Signals if the Front Inlet is Connected to Back Detector
Problem:
Data files do not contain the correct signals if front inlet is connected to back detector
Temporary Solution:
n/a
Fix Information:
This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
The Oven Ramp table does not display correctly in IR with Acquisition method selected.
Problem:
When you specify an Intellignet Report with Method Info report added to the Sample Summary report to get the Acquisition method it is formatted incorrectly..
Temporary Solution:
n/a
Fix Information:
The rows in tables now have the same names and IDs so that the data system can organize them into a table. Fixed in revision 6.25 (GC Driver revision A.02.05).
Keyword: 68xx Driver
One-line Description:
6890 PTV Inlet not recognizable in OpenLAB EZChrom
Problem:
The Extracted configuration shows PTV back inlet and AIB Back Detector. Launching the instrument offline shows the column connected to the Back Inlet and the Back Detector.The Module Configuration Lists the PTV Back Inlet with Blank Back Detector, however the Back Inlet is seen as Unrecognized inlet type.
Temporary Solution:
n/a
Fix Information:
The code wasn't checking for the right inlet type code for a PTV mounted in the back. Fixed in revision 6.25
Keyword: 68xx Driver
One-line Description:
Multiple errors when the 6890 doesn't have any inlets
Problem:
The OpenLAB CDS ChemStation gives errors when the 6890 doesn't have inlets installed and both inlets are configured as none on the 6890 GC.
Temporary Solution:
n/a
Fix Information:
The error was occurring in the code which set up the possible inlet connections for columns. Fixed in revision 6.25
Keyword: 68xx Driver
One-line Description:
Sequence table Inj Vol Override goes to wrong stops for 6890/7683: C.01.05, A.04.05, C.01.06, A.04.06
Problem:
If an Injection volume is entered into the Sequence which overrides the method injection volume setting the injector goes to the wrong stops for a 6890 with a 7683 ALS. The injection volume will be incorrect for versions C.01.05, A.04.05, C.01.06, A.04.06 of the software
Temporary Solution:
n/a
Fix Information:
Fixed in 68xx Driver Version 6.23 [011].
Keyword: 68xx Driver
One-line Description:
Often get two or more ChemMain.exe's running following shutdown of Control Panel or online session.
Problem:
Run Task manager always on top. With no ChemMain.exe's running, open a 6890 online session. Close session and the ChemMain.exe does NOT go away.
Temporary Solution:
n/a
Fix Information:
Fixed in A.02.05
Keyword: 68xx Driver
One-line Description:
6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.
Problem:
There was a timeout in the driver; if the reading of the bar code was not complete by the time that the timer timed out, the driver would declare that the reading had terminated. This was misleading the data system into advancing to the next vial. The time required to finish reading the bar code or declare that the attempt had finished is indeterminate. If the tray is parked, the system will sit there waiting to move until the tray is unparked. The timeout was removed from the code.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 68xx Driver
One-line Description:
Customer can't install colum information from catalog if column description is blank
Problem:
OpenLAB EZChrom A.04.06 and 6890N Step: 1, Customer selects 122-10BE column. this column doesn't have description. 2, Error message appears when you try to install this column.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 68xx Driver
One-line Description:
EZChrom: Installation of GC Drivers A.03.02 breaks a 7697 configuration if installed
Problem:
Installation of GC Drivers A.03.01 breaks a 7697 configuration if installed.
Temporary Solution:
Uninstall the 7697 HS driver and install the latest HS driver.
Fix Information:
None
Keyword: 68xx Driver
One-line Description:
Setting a Hold time of 0.0 does not work correctly with GC6890
Problem:
Setting up Hold Time of 0.0 does not work correctly with GC6890.
Temporary Solution:
No fix planned.
Fix Information:
None
Keyword: 68xx Driver
One-line Description:
Elite: G1888 status only shows connecting after GC driver installation
Problem:
1. Configured G1888 using original Elite driver after GC Driver installation 2. Selected Instrument Status under Control menu and chose HS tab. 3. Status window shows "Connecting" (see pic) 4. Other elements in window are inactive. 5. Attempts to create, save, and run a method were successful and data was returned. 6. Instrument Status of the same G1888 prior to GC driver installation was active and usable.
Temporary Solution:
Workaround 1) Open up administrator command prompt 2) Navigate to EZChrom directory, e.g. cd "c:\EZChrom Elite" 3) run: regsvr32 HPCTUtil.dll
Fix Information:
n/a
Keyword: 68xx Driver
One-line Description:
Instrument session continues to run in background after session is closed.
Problem:
When an instrument session is closed the ChemMain.exe process continues to run in the background when an instrument connection isn't made or lost. This can lead to multiple ChemMain.exe processes running at the same time causing performance issues.
Temporary Solution:
Close the ChemMain.exe process in Task Manager.
Fix Information:
Fixed in GC Drivers version A.02.05.024
Keyword: 78xx Driver
One-line Description:
Shutdown events are not displayed on the software Status screen
Problem:
Shutdown events, such as a thermal or pneumatic shutdown, displayed on the GC Keyboard are not reported to the software and therefore not displayed on the “Agilent GC Status” screen.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. 7890A requires a minimum Firmware revision of A.01.12. This driver is included with the following datasystems: GC ChemStationB.04.03 DSP1 [52] and OpenLAB C.01.02 GCMSD ChemStation E.02.02 OpenLab CDS EzChrom A.04.02
Keyword: 78xx Driver
One-line Description:
Barcode mismatch error
Problem:
When a barcode mismatch occurs with overlapped injections (option of do not inject on barcode mismatch), the mismatched vial is taken to the turret and chemstation stalls with the sequence running and waiting. An abort is required to recover from this error.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[023]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
Sample Prep Program with only a 7693A Back Injector does not save
Problem:
The problem occurs when a 7693A Tray is installed and there is an injector in the Back and no injector in the Front. If a Sample Prep Program is created, the default values for a Move command are incorrect, and cause erratic behavior.
Temporary Solution:
See Service Notes 7693A-002 and 7693A-002A for available patch which is used with the 2.12.040 driver.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
ALS Errors Abort Sequence; no Retry/Abort dialog box option offered
Problem:
The setting is selected by opening the Tray/Overlap tab in Method Editor. The Instrument Status must be opened to view the dialog box. Pause is the default setting for ChemStation and MassHunter. Skip is the default setting for EZChrom.
Temporary Solution:
n/a
Fix Information:
Fixed in the 5.01 Driver. This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
Method edit: Must click twice with the mouse on each data field to change number
Problem:
In Method Edit of GC setpoints, the user has to click twice with the mouse on each data field to change a numerical entry. The first click highlights the field, the second click highlights just the number, and then the number can be changed.
Temporary Solution:
n/a
Fix Information:
This problem is fixed in Software Driver Version: 3.01. This driver is included in the following datasystem packages: GC ChemStation B.04.02 SP1 [208] Ezchrom Elite 332 SP2 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
ChemStation does not show "Hydrogen Safety Shutdown" in 7890A status
Problem:
When the 7890A goes into hydrogen safety shutdown the ChemStation shows "Front inlet flow shutdown" and other messages, but not "Hydrogen Safety Shutdown". The chemstation does not report the hydrogen shutdown but it does list the other causes. In addition, the heated zones can be turned on from the chemstation. Since a hydrogen shutdown should require operator intervention AT THE GC remote control from the (any) chemstation should be disabled.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. 7890A requires a minimum Firmware revision of A.01.12. The 4.01 driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
7890A valve names added in the config screen but are not available in the method
Problem:
The 7890A valve names can be added in the configure screen but the valve names are not available in the method.
Temporary Solution:
n/a
Fix Information:
This is fixed in GC driver version 3.01. This driver is included in the following datasystem packages: GC ChemStation B.04.02 SP1 [208] Ezchrom Elite 332 SP2 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
7820 method printout includes parameters and setpoints unavailable for PP inlet
Problem:
Purged Packed Inlet includes parameters: 'Pressure On 20.261 psi' 'Total Flow, On, 5.4077 mL/min' 'Septum Purge Flow On -0.0089673 mL/min' Pressure, Total Flow, and Septum Purge Flow are parameters that are not available for this GC.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. This driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
7820 method printout inserts negative number for Septum Purge Flow, invalid parameter
Problem:
7820 method printout for a Purged Packed (PP) inlet includes not only the invalid parameter 'Setptum Purge Flow', but inserts a negative number as its setpoint.
Temporary Solution:
n/a
Fix Information:
Fixed in Driver revision 3.02. This driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.01 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
If 7890 gets into an error status (flame off) this is NOT reported within the 7890 status window
Problem:
If the 7890 gets into an error status (such as flame off) this is NOT reported within the 7890 status window The flame failed to ignite at the FID but the status window ONLY displays that the GC is Not Ready.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[009]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
Read barcode just before injection and use barcode as sample name in report
Problem:
Users want to add vials to the tray as they go and have the vial bar code read just before injection and recorded as the name of the sample. Reading the vial ahead of time into the sequence table for each vial is time consuming. Read the barcode just before injection since users are adding samples as they go. This is working with the 6890 Classic driver.
Temporary Solution:
n/a
Fix Information:
This problem is fixed in Software Driver Version: 3.01. The driver is included in the following datasystem packages: GC ChemStation B.04.02 SP1 [208] Ezchrom Elite 332 SP2 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
7890A: Column part number is not included in the method report
Problem:
The 7890A column part number is not printed in the method report (English, Japanese, Chinese). Revision B.03.01 SR1.1 does include the column part number in the method report. B.03.02, B.04.01, B.04.01 SP1, and B.04.02 do not include the part number of the column in the method report.
Temporary Solution:
n/a
Fix Information:
This problem is fixed in Software Driver Version: 3.01. The driver is included in the following datasystem packages: GC ChemStation B.04.02 SP1 [208] Ezchrom Elite 332 SP2 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Need ability to do Digital switching for detector signals in Runtime events
Problem:
The ability to do digital switching of detector signals in the Runtime events table is needed. It is only possible to do analog switching.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. 7890A requires a minimum Firmware revision of A.01.12. Driver version 4.01 is included with the following data systems: GC ChemStation B.04.03 DSP1 [52] GCMSD ChemStation E.02.02 OpenLab CDS EzChrom A.04.02
Keyword: 78xx Driver
One-line Description:
Read barcode just before injection and use barcode as the sample name in the report
Problem:
It is not possible to add vials to the tray and have the vial barcode read just before injection and recorded as the name of the sample. Reading the vial ahead of time into the sequence table for each vial is time consuming. It is not possible to read the barcode just before injection and have the barcode used as the sample name in the report for 78xx.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver 3.01. The driver is included in the following datasystem packages: GC ChemStation B.04.02 SP1 [208] Ezchrom Elite 332 SP2 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Park during sequence with Overlap causes unresponsiveness
Problem:
Running ChemStation B.04.02.96. Start a sequence with overlapped injection set to immediately after injection. While the sample is being delivered to the turret, the Park button is pressed on the 7693A Tray. After delivering the vial, the tray is put in the Park position and the Injector completes the injection. At this point the ChemStation is unresponsive. (For example, when the ChemStation is in this state, any report printed to the screen can not be closed.) The ChemStation responds after the Park button is pushed and vial is returned.
Temporary Solution:
The ChemStation responds after the Park button is pushed and vial is returned.
Fix Information:
Fixed in driver revision 4.01. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
7890GC: inlet pressure unit inconsistency - method audit trail vs instrument setup
Problem:
Problem with the Agilent 7890GC inlet pressure unit: With method audit trail turned on, make changes to the inlet pressure (configured in psi in this case), save the method, check method audit trail log, it recorded the pressure in pascal.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 3.02. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] Ezchrom Elite 332 SP2 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods
Problem:
RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods. Only Column 1 is updated
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.02[034]. This driver is included with the following datasystems: GC OpenLab CDS C.01.01 GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.04
Keyword: 78xx Driver
One-line Description:
New Abort Behavior
Problem:
Once it detected a vial not found, everything would abort, including samples that were in process (that have already been injected and are being analyzed). The new behavior, is that the vial that is currently being processed will be finished. Everything else will abort, if the abort option is selected.
Temporary Solution:
n/a
Fix Information:
Fixed in the 5.01 Driver. This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
7890A: Shutdown events are not published to the software GC Status screen
Problem:
The thermal inlet shutdown is not reported in the software “Agilent GC Status” screen. Only the first event, which is 'not ready', is reported to the Agilent GC Status screen. The second event, which is the shutdown, is not displayed.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. 7890A requires a minimum Firmware revision of A.01.12. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Electrometer on/off not needed for FID or NPD
Problem:
The software shows an on/off checkbox for the electrometer on both the FID and NPD. This setting is not available in the normal local user screens in 7890A. The checkbox should be removed from the edit parameters screen.
Temporary Solution:
n/a
Fix Information:
This is fixed in driver version 3.01 which started to be included in the following data system packages: GC ChemStation B.04.02 Driver Service Pack 3 (DSP3) [256] Ezchrom Elite 332 SP2 and OpenLab EZChrom GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Freeze Signal Value and Resume Signal Value missing from runtime events
Problem:
Freeze Signal Value and Resume Signal Value missing from runtime events
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. 7890A requires a minimum Firmware revision of A.01.12. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
The Override Column Max Temp Checkbox Behavior
Problem:
The override column max temp checkbox in the oven parameter screen is automaticaly checked by default in versions of the driver prior to 5.01. In driver version 5.01, it will not be checked and the box will by highlighted in yellow if the column maximum temperature exceeds the value that is recommended for the column that is installed. To make the box not yellow, either check the "override column max temp" checkbox, or enter a value that is lower than the recommended maximum temperature for the installed column.
Temporary Solution:
n/a
Fix Information:
Change of Behavior in Driver Version 5.01 This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
Cryo Trap Run Time Event Support
Problem:
When a thermal aux zone is configured as a Cryo Trap, the cooling of the trap is accomplished via a run time event entitled Cryo trap cooling with an ON an OFF state.
Temporary Solution:
n/a
Fix Information:
Fixed in the 5.01 Driver. This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
Error in flow setpoint upload when method has more than 100 events
Problem:
When a method with more than 100 events is uploaded from the GC, all the steps above the 100th event that are related to flow (ml/min) are multiplied by a factor 1000.
Temporary Solution:
n/a
Fix Information:
Fixed in 7890A firmware A.01.11. No software update is necessary.
Keyword: 78xx Driver
One-line Description:
Running a sequence requires the arm from the tray, G4514A to be in the UN-PARKED position
Problem:
The tray "Park" status overrides the start of a sequence.
Temporary Solution:
n/a
Fix Information:
The G4514A arm from the tray must be UN-PARKED in order for a sequence to proceed. User must press Park button to UN-PARK arm.
Keyword: 78xx Driver
One-line Description:
Switched and standard mode for septum purge not available on MMI
Problem:
For the split/splitless inlet, it is possible to run the septum purge in either standard mode or "switched" mode. In the switched mode, the septum purge is turned off during the injection cycle so that the only flow out of the inlet is through the column. The MMI would benefit from having this mode as well, particularly for splitless and solvent vent modes. In both modes on the MMI, the septum purge does not remain off until the inlet switches back to the purge state.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Negative Split Splitless inlet Pressure values during Post Run Backflush
Problem:
When using a 7890A GC with Split Splitless inlet to perform backflush the Inlet Setpoint and Actual Pressure assume negative values on the GC and Chemstation display during backflush. This occurs with a splitter (>2 columns) or with a purged union (Primary column plus restrictor). The columns must be running in "Flow" mode. A similar symptom is the inlet pressure gets set to "0.00" PSI during backflush rather than the wizard recommended value of "1.0" PSI.
Temporary Solution:
The workaround is to set the columns to "pressure" mode then back to flow and re-save the method.
Fix Information:
Fixed in driver revision 4.01. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Column compensation menu is available during the sequence
Problem:
The Column compensation menu is available during the sequence and if selected will stop the sequence.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
GC goes offline momentarily because of SOAP Exception
Problem:
Setup 7693 injector and Tray. Put Tray in Park and then tried to start a run. The ChemStation showed that the GC went offline momentariily. The Event Log showed the following events : Disconnecting because a System.Web.Services.Protocols.SoapException was caught when sending a command; 29: GC refused to do an injection The connection state of the GC at 130.30.245.60 is now Offline Attempting to connect to 130.30.245.60 In DataChannel[1].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000 In DataChannel[2].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000 In DataChannel[3].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000 In DataChannel[3].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000 The connection state of the GC at IP address is now Online Connected to 7890 at 130.30.245.60, using license key Cannot start runs until GC and injector are idle.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
No indication of inlet pressure shutdown in software status with 7890A
Problem:
Inlet pressure shutdown advisories indicating a problem with the instrument not shown in software status user interface.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. 7890A requires a minimum Firmware revision of A.01.12. This driver is included with the following datasystems: GC ChemStation B.04.03 DSP1 [52] and OpenLab CDS C.01.02 GCMSD ChemStation E.02.02 OpenLab CDS EzChrom A.04.02
Keyword: 78xx Driver
One-line Description:
GC Keypad Lock Behavior
Problem:
In configuration we now offer the option to configure how the keypad lock will behave.
Temporary Solution:
n/a
Fix Information:
The driver with this new behavior is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
GC Instrument Status for Detectors
Problem:
In previous versions of software, only the temperature of the detectors was shown in instrument status. In driver version 5.01, we show all GC detector status in instrument status.
Temporary Solution:
n/a
Fix Information:
Fixed in the 5.01 Driver. This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
It is not possible to set a positive pressure when column outlet is set to "other"
Problem:
If the colum is configured from one inlet to other (in case for a non-purged CFT or other applications) it's not possible to define the pressure of the outlet. It's possble to set it from the GC keyboard.
Temporary Solution:
n/a
Fix Information:
Fixed in the 5.01 Driver. This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
FID Flame out; no feedback in software
Problem:
The GC status and instrument actuals list the signal value as 0.0 but does not provide feedback if the flame is out.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[001] This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
uECD and TCD report printout for makeup flows is wrong
Problem:
7890A has a uECD detector with flows configured.
With the following method settings...
Makeup Flow(N2) : 30 mL/min
Constant Column + Makeup : 31 mL/min
... the method printout reads:
Makeup Flow(N2) : 31 mL/min
Constant Column + Makeup : 0 mL/min
Temporary Solution:
n/a
Fix Information:
Fixed in 7890A SW Driver 4.01 [048]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
Control of PCM used as inlet EPC does not work in B.04.03 [52]
Problem:
If PCM is configured with the inlet heater as PCM A or PCM B controlling the column flows/pressures, the temperature and pressure/flow setpoints cannot be set. CS shows a septum purge value and the instrument goes into shutdown, due to "septum purge not ready".
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[007]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
GC continues when STOP on 7820 is pressed
Problem:
User makes a manual injection and waits until the peaks of interest elute, then hits the STOP on the 7820 front panel the GC stops (and resets the initial GC settings) but the chemstation continues and reports the system is running data analysis but does not go into data analysis. System appears to hang up waiting on the expected run time and report is generated at that point rather than directly after STOP is pressed.
Temporary Solution:
Use STOP run from the software.
Fix Information:
Fixed in driver revision 4.02[11]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
Open GC edit parameters and close it without changes; method modification flag is set
Problem:
Saved a method. Open the GC edit parameters to review a setpoint and made no changes or changed the view. Selected OK and the method modification flag indicates a change was made. No changes were made.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[019]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
7890A logbook shows 7693A turret, plunger errors as GCI1 did not start a run
Problem:
7693A ALS errors, e.g. turret, plunger, door open, etc. show a non-specific logbook entry: GCI1 did not start a run.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[023]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
Unable to set equilibration time for LTM columns from Edit Parameters
Problem:
The LTM column's equilibration time is shown as 0. Change the equilibration time by entering 0.5 and downloading the method. This does not change the value at the GC.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[005] and GC Firmware revision A.01.13. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
Changes made to 7890 method from GC instrument diagram result do not load.
Problem:
Open the instrument parameter from GC Instrument Diagram and confirm sample prep is off. Set inlet heater - save changes. Open the instrument parameter from the GC Instrument Diagram and confirm sample prep is off. Change the inlet heater temp and save as a new method. Load the new method - a configuration mismatch message is displayed. Requires Easy Sample Prep
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[004]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
Modifying the Syringe Size When Using a 7890A GC
Problem:
After modifying and saving the method the injector screen will not accept the syringe size of 10 uL. The menu will pull down and 10uL is accepted but when the screen is OK'ed the size changes to blank.
Temporary Solution:
Enter the syringe size from the GC front panel, upload the configuration and save the method.
Fix Information:
Fixed in 78xx driver revision 4.02[019]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
Backflush icon is not displayed when the outlet of the column configuration is set as "Other".
Problem:
When the outlet of the column configuration is set as "Other", there is no backflush icon displayed in the 7890 Edit Parameter Screen.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[009]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03 Please note, when the configuration is changed from backflush not available to backflush available, the user must exit the method editor and begin the edit a second time in order for the backflush icon to be shown.
Keyword: 78xx Driver
One-line Description:
When running Backflush from ChemStation with segmented columns only the in-segment is taken into account in the calculation.
Problem:
If you run Backflush from Chemstation with segmented columns (usually associated with LTM), only the in-segment portion of the configuration is used in the backflush flow rate and void volume calculations. This leaves the user unable to calculate the backflush time.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.02[023]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
The display of the parameter setting screen of the method setup is small.
Problem:
In the Edit Parameter screen for the oven and the inlets, the display of this screen is small. Adjusting the method setup screen will not resize this screen.
Temporary Solution:
Right click on parameter setting screen, and go to "show graphical plots". The display will resize to a normal size.
Fix Information:
Fixed in 78xx driver revision 4.02[006]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
After editing the GC method and selecting ok - validation error message is displayed.
Problem:
In driver revision 4.01, after editing the GC method and selecting ok, a "Validation Error" error message flashes in the left hand corner of the screen. User must select cancel to exit the GC parameter screen. No method resolution occurs when loading method Software loads fine and can make runs. Methods cannot be edited in online or offline mode. The configuration includes 4 packed columns that flow to the Back TCD Detector. Column 1's inlet is PCM C-2 (@ const pressure); 4's inlet is Aux EPC 5 (@ const pressure); and both 2's and 3's inlet is PCM C-1. Column 2's mode is constant flow; and 3, since it is also connected to PCM C-1, is reported as being controlled by #2.
Temporary Solution:
Workaround for customers with driver revision 4.01: replace columns #2 and #3 with a single undefined (e.g., packed) column, suitably described as being a parallel combination. The user can then set either a flow or a pressure setpoint to the new combined column #2.
Fix Information:
Fixed in driver revision 4.02. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03 OpenLab CDS ChemStation C.01.04
Keyword: 78xx Driver
One-line Description:
7820 Back Injector Only Resets Injection Source to Manual
Problem:
On a 7820, with only a Back Injector Installed the following message is displayed when launching the 7820: Upon launching the 7820A, the following message appears: DEF_GC.M: 7820 Resetting to Manual injection. For method 'DEF_GC.M, injection source 'GC Injector' conflicts with injection location. This does not happen when there is only a Front Injector installed.
Temporary Solution:
Open the injection source and change it to GC Injector.
Fix Information:
Fixed in the 5.01 Driver. This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
PCM Inlet Heater Shutdown
Problem:
7890 GC with PCM controlled inlet heater. Open Edit Parameters, enable PCM inlet heater checkbox and make a change to the heater settings. Download the method to the GC or hit apply and the inlet heater is turned OFF at the GC. If the user closes edit parameters, and then re-opens edit parameters the PCM inlet heater checkbox is disabled.
Temporary Solution:
Create your method, save, and download to the GC (the PCM inlet heater will shutdown). At the GC, set the PCM inlet heater to the desired setting. Upload the method from the GC (Instrument, Upload Method), and save your method as a new method (Save method as …). This method can now be used and loaded successfully in the future. The workaround will need to be performed any time changes are made to the method.
Fix Information:
This driver is included with the following datasystems: OpenLab GC ChemStation C.01.04 GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.04
Keyword: 78xx Driver
One-line Description:
Multiposition valve resets to position # 1 between injections
Problem:
The set position of the gas streams used for a multiposition valve is controlled in the sequence. The user can run from different gas streams by entering the different numbers in the sequence table. The position is not stored as part of the method. The MPV set position is always reset to start from position #1 between runs.
Temporary Solution:
n/a
Fix Information:
This is fixed in 7890A firmware revision A.01.14. No software update is required.
Keyword: 78xx Driver
One-line Description:
MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value
Problem:
MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value. The Total Flow combo box is active, but any entry made there reverts to its original entry.
Temporary Solution:
Total Flow is editable in this mode from the GC keypad in driver versions prior to 5.01.
Fix Information:
Fixed in the 5.01 Driver. This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
The GC Maintenance View May Not Change Until the Software is Closed and Re-Opened
Problem:
The Maintenance View May Not Change Until Software is Closed and Re-Opened
Temporary Solution:
In the Maintenance menu, the user has the option to change the view of the menu by changing it under the Options button. Sometimes the change may not go into effect until the software is closed and re-opened.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Description of How to Delete Columns from the Inventory
Problem:
Editing can only take place in the catalog file and you can edit both the inventory data and the catalog data. For an inventory item, you can edit the actual length and the comments. For a catalog item, you can edit the keywords, comments, and check/uncheck favorites. You can only delete from the catalog, this is where you delete your items from inventory. You can remove a column or an inventory item by clicking on the minus sign in the navigation bar.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Behavior of the Maintenance Screen When Adding Modules to the GC
Problem:
You will not see the module ID that is installed, but the module location will be identified If you add a back injector, the back injector tab will come up and all relevant counters will show. The module ID will not be shown. To make it show up, you have to close the data system and reopen the datasystem.
Temporary Solution:
Add hardware modules when the hardware is turned off and the data system is disconnected.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
ALS Behavior When Aborting a Sequence
Problem:
If a sequence is aborted in the middle of a sequence, the vial will be left in the turret until the next run is started. At that time, it will be put back in the tray.
Temporary Solution:
This is expected behavior.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
7890B GC Column Maintenance Counter Behavior
Problem:
If you move a column from one GC to another that is using a different database, you will not see the current Maintenace Counters for the column. If you return the column to the original GC, it will have the old values.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Update GC Column Catalog dialog is limited to 10 items; no way to display the rest (...)
Problem:
Update Column Catalog dialog is limited to 10 items; no way to display the rest (...) When you view the catalog, all items will appear.
Temporary Solution:
Description of behavior in driver version 5.01: when you view the catalog, all items will appear.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Method Differences Viewer Behavior with Scanned Columns
Problem:
When you scan a column in to the GC when you are not connected to the datasystem, and you connect with the data system, you will see differences in your method viewer upon opening the data system. The change will not be shown in highlight differences. No matter what is selected, the column that was scanned into the GC will be the column that is configured.
Temporary Solution:
Scan the column in with the data system connected.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
7890B GC Method Compatibility
Problem:
The7890B GC driver included in the new data systems (A.01.05 OpenLAB CDS and B.07.00 MassHunter) supports up to 12 valves. The GC driver in previous data systems only reported 8 valves. Because of this difference, you cannot develop a method on a new data system and run it on an old data sytem. You can take a method loaded on an old data system and run it on the new data system. If you try to load a new data system method on an old data system, the behavior that you will see is that after starting a run, the software and the GC just sit there waiting for prerun to start, but nothing happens.
Temporary Solution:
n/a
Fix Information:
Documented Behavior for GC Methods Developed Using A.01.05 OpenLAB CDS and B.07.00 MassHunter.
Keyword: 78xx Driver
One-line Description:
Logbook Messages for Scanned Consumables Items
Problem:
There is no logbook message about scanned consumables or reset of Maintenance Counter values if the consumable is scanned when the Data System is Offline.
Temporary Solution:
In order for the logbook to capture messages about the scanned consumables or reset of Maintenance Counter values, make sure the Data System is connected when scanning the barcode of the consumable.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
The Syringe and Liner are Not Shown in the Method
Problem:
The syringe and liner not shown in method. This is expected behavior for the 5.01 GC driver that is included in the C.01.05 OpenLAB CDS and B.07.00 MassHunter.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
The PC and GC Clocks Need to be Synchronized to Account for Daylight Savings Time
Problem:
For the resource conservation feature, the GC and PC clocks need to be set to the same time(synchronized). After daylight savings time, make sure the GC and PC clocks are synchronized by pressing the synchronize clocks button, which is available from the configuration screen and from the maintenance screen. The times will not be synchronized automatically.
Temporary Solution:
Synchronize the clocks by opening the Maintenance Window, select the Maintenance Actions tab and synchronize the clocks.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Logging of Injection Tower Location
Problem:
When the injector tower is moved from front to back position (or the opposite way) the method and sequence run correctly. However, on the report there is still the original (back) position printed, the change of the position is not tracked.
Temporary Solution:
Recommended steps: Move the injector to the new location, click "Don't resolve" (DO NOT RESOLVE THE METHOD) and then load the method for that injector position.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Explanation for How Default Early Maintenance Feedback Counters Work
Problem:
When "set default recommended values for limits" is selected for the first time, and if those values are not changed, the Maintenance window needs to be closed and re-opened for the values to take effect.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
The 7890 GC Goes Offline When Non-English Characters are Entered into the Column Information
Problem:
The 7890 GC goes offline when non-english characters are entered into the column information screen. The issue has to do with the number of characters that the column description accepts.
Temporary Solution:
If non-english text is entered in the column information field and the GC can not connect to the data system, reboot the GC by holding the clear button down. Do not enter the column information in non-english text.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Instrument Actuals Show "GC is Offline" Quickly at the Method or Sequence Start, then Returns Back Online and the Method Does Not Run
Problem:
Instrument actuals show that the "GC is Offline" quickly at the start of the method and/or sequence and then returns back online. The method and/or sequence does not run. This is likely caused by a difference in the method parameters and what is loaded on the GC.
Temporary Solution:
n/a
Fix Information:
Open a brand new Def.M and create a new method and/or sequence. Download the method to the GC from the software.
Keyword: 78xx Driver
One-line Description:
78xx GC configuration fails; Failed to Create Instance
Problem:
There is an issue with the GC Drivers Install Package that is included on the "July 2013" Disk 3 and Disk 5 of OpenLAB CDS. When Configuring the 78xx GC, failed to create instance error message appears.
Temporary Solution:
n/a
Fix Information:
Use the August 2013 Disk 3 and Disk 5 when installing OpenLAB CDS with a GC. Disk3_M8301-60035 OpenLAB ChemStation Drivers C.01.05 (Aug 2013) Disk5_M8201-60029 OpenLAB CDS EZChrom Edition Drivers A.04.05 (Aug 2013)
Keyword: 78xx Driver
One-line Description:
Data not collected, sequence stopped when vial removed from turret after injection
Problem:
After the sample was injected, the vial was removed from the turrett. The tray showed an error and the log file reported that there was no vial in gripper. The Sequence was stopped when the vial was removed and the data was not collected.
Temporary Solution:
n/a
Fix Information:
Fixed in driver 5.03.
Keyword: 78xx Driver
One-line Description:
C.01.06: Import eMethod or Export eMethod freezes system
Problem:
In GC ChemStation C.01.06, the system will freeze when selecting either "Export eMethod" or "Import eMethod". The status line in the ChemStation will show PrintMethod macro completed, but the system will be frozen and task manager must be used to close ChemStation.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
0-volume blank run in overlapped sequence causes injection
Problem:
In EZChrom, a blank run can be specified by specifying 0 as the injection volume. If a blank run is so specified following an ALS non-blank run in a sequence and the sequence is run with overlap enabled, the injector makes a zero-volume injection for that run. This means the sample will be moved from its location in the tray and subjected to any heating, mixing, bar code reading, sample washes, and sample pumps specified in the method, as well as having the vial's septum pierced and the syringe needle stuck into the sample.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05 Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
Standard and Easy Sample Prep programs run incorrectly in a calibration sequence (run for unknown samples only) when overlap is involved.
Problem:
Standard and Easy Sample Prep programs run incorrectly in a calibration sequence (run for unknown samples only) when overlap is involved. Sample Prep is correctly run for samples only when overlap is NOT involved. Also works fine with overlap inv lved and NO calibration. Also happens the same way in Easy Sample Prep. Calibrated sequences using Sample Prep/Run for Unknown Samples only/Overlap method do not execute correctly.
Temporary Solution:
None. Do not use 'don't prep calibration vials' and 'overlapped prep' together, as they don't work.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
7890B configuration, model number serial number and IP address change after restart
Problem:
During installation the 7890B is configured with an IP address, the instrument configured in ChemStation and the details are confirmed. The ChemStation is restarted and the GC rebooted. The 7890 IP address changes and the Model and serial numbers change in the configuration to 7890A and CNxxxxxxxx..
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05 [019]
Keyword: 78xx Driver
One-line Description:
Makeup Gas mode terminology should be consistent with the GC front panel
Problem:
Makeup Gas mode terminology should be consistent with the GC front panel display. Causes confusion when setting up the system.
Temporary Solution:
n/a
Fix Information:
Also changed wording for ECD and TCD to be consistent with the GC display Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
Agilent Solvent Elimination Wizard issue
Problem:
When select Solvent Vent mode in MMI, select 10uL syringe and Injection Volume 5uL in Solvent Elimination Calculator on first window. In second window, injected volume 5uL is out of the range. Because the range is 0.01-0.25uL. This is solvent elimination calculator issue.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
H2 Sensor button crashes EZChrom
Problem:
OL EZChrom A.04.05 GC driver update A.02.04.005 installed 1. Configured a 7890B with H2 sensor 2. Opened instrument 3. Selected Agilent 7890B / Maintenance from Control Menu 4. Selected Maintenance Actions tab. 5. Clicked Set Sensor Information. (see pic) 6. No result evident. Could not close Maintenance window, nor Instrument window. EZChrom totally unresponsive. 7. Task Manager required to close instrument. 8. Also occurred when driver package was installed on EZChrom A.04.04
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
Clicking OK after making changes to Events does not save the changes made to the events.
Problem:
Clicking OK after making changes to Events does not save changes made to the events. If you click Apply first the events get saved.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
Can't select uECD makeup mode to "Does not affect Makeup Flow"
Problem:
Can't select uECD makeup mode to "Does not affect Makeup Flow" If you select "Included in Makeup Flow" on uECD setting screen can't select "Does not affect Makeup Flow". If you remove column configuration from uECD both selection appear but, these are grayed out.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
Can't save "Included in Makeup Flow" on uECD setting screen.
Problem:
Can't save "Included in Makeup Flow" on uECD setting screen.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
The IQT is failing for GC Drivers version A.02.03.074(5.03) for Chinese and Japanese and passing for English in EZChrom A.04.05 with update 5 is installed.
Problem:
The IQT is failing for GC Drivers version A.02.03.074 for Chinese and Japanese and passing for English in EZChrom A.04.05 with update 5 is installed. Files generated for the IQT by the GC driver and EZChrom Update 5 conflict and cause the IQT failure.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05.
Keyword: 78xx Driver
One-line Description:
7820 GC: Method modification flag set after starting a sequence or method
Problem:
Method is saved. Start the 7820 sequence. The method modification flag is set indicating the method was changed, however, no changes were made. The report will indicate the method was modified when it was not.
Temporary Solution:
n/a
Fix Information:
Fixed in 5.05.019.
Keyword: 78xx Driver
One-line Description:
EZChrom: Method returns to the "untitled.met" after running single or sequence.
Problem:
Method returns to the "untitled.met" after running single or sequence.
Temporary Solution:
n/a
Fix Information:
Fixed in A.02.05.024
Keyword: 78xx Driver
One-line Description:
EZChrom: Method Parameters incorrect after loading a new method. OpenLAB CDS EZChrom
Problem:
Method Parameters mismatch after loading new method. Load a method and then load a second method. Not all of the parameters are loaded.
Temporary Solution:
n/a
Fix Information:
Fixed in A.02.05.023
Keyword: 78xx Driver
One-line Description:
Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run
Problem:
Using Print Method from the ChemStation Software C.01.05, the method printout is missing column parameters: flow or pressure, setpoint On, (Initial), and post run. Column Column #1 Flow or Pressure Setpoint On (Initial) 2.3922 mL/min Post Run 2.1209 mL/min Agilent 19091J-413: 496.46579 HP-5 5% Phenyl Methyl Siloxan
Temporary Solution:
n/a
Fix Information:
Resolved in A.02.05.024.
Keyword: 78xx Driver
One-line Description:
There is an incorrect character when displaying temperature information in the method report in Japanese
Problem:
There is an incorrect character when displaying temperature information in the method report in Japanese. There is a question mark instead of a dash.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
MMI Cryo Fast Cooldown not saved
Problem:
The MMI has a parameter called Cryo fast cool down that turns the coolant on as soon as the run is finished to cool the inlet down quicker. When this parameter is checked in the Method set up screen and then applied and OK it is not downloaded to the GC and when Method edit is launched the check box is unchecked again. There is a workaround which is to manually turn it on from the GC Keyboard, check the fast cool down box and Press Upload from Instrument. This is the only way that the parameter stays in both GC and ChemStation.
Temporary Solution:
n/a
Fix Information:
Fixed in a.03.01
Keyword: 78xx Driver
One-line Description:
Method is always seen as modified, nothing can be added to the queue.
Problem:
The septum purge on/off state and flow value were being considered as part of the method, although the 7820 does not allow these items to be changed by software. The flow value for the septum purge (and total flow, which has the purge as a component), obtained by uploading the method is thus an actual and not a setpoint.
Temporary Solution:
n/a
Fix Information:
Fixed in A.02.05
Keyword: 78xx Driver
One-line Description:
Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890
Problem:
OL CDS EZChrom A,04.05 and 7890B 02.03.1 step1. turn on Oven Slow fan, step2. click "Download Method to GC". step3. 7890B turned Oven Slow fan on correctly. then "Method Download Complete" message appeared on OL EZChrom. step4. instrument set up screen refreshed. step5. Oven Slow fan check box turned off.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 78xx Driver
One-line Description:
During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.
Problem:
On a 7890B one of the modes of operation is pulsed splitless. In some cases the purge time needs to be shorter than the pulse time. Recent changes in GC driver has invalidated this parameter change. Many customers need to turn the purge time shorter than the pulse time.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 78xx Driver
One-line Description:
Method print out with 7890 configured does not show total GCc run time.
Problem:
With 7890 configured; printing the method does not show total GC run time, however if 6890 configured it does show total run time.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 78xx Driver
One-line Description:
There is no "Inlet Septum Purge" event in Runtime Events table - EZChrom
Problem:
Method setting; On OpenLAB EZChrom Online session, Click dropdown list on Runtime events table, there is no "Inlet Septum Purge" event in this list.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 78xx Driver
One-line Description:
External Device "Not Ready" ignored by OpenLAB CDS ChemSataion and EZChrom
Problem:
When doing a valve injection with a Multi-Position valve and an external device the system ignores the external device readiness. When the external device is "Not Ready" the sequence will continue to make the injection and ignore the APG readiness. If a sequence is initiated locally at the front panel of the 7890 with the external device being "Not Ready" the sequence will wait for the external device to become ready prior to making the injection and starting the run. (This is the correct behavior.)
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 78xx Driver
One-line Description:
Aux Flow Limited to 150 mL/min even when pressure is less than Maximum
Problem:
Aux Flow Limited to 150 mL/min even when pressure is less than Maximum
Temporary Solution:
n/a
Fix Information:
Fixed in A.02.05
Keyword: 78xx Driver
One-line Description:
Post Run Flow Rate has default that out of range and value seems not to be stored
Problem:
Post Run gas flow defaults to 250 mL min even though the highest allowed value is 150 mL min. Even if you change it to save the analysis method as soon as you re-open the method it defaults back to 250 mL min.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 78xx Driver
One-line Description:
Method User Interface does not correctly load the content of a method.
Problem:
The content of a loaded method is only partly reflected in the method user interface. I seems that only the visible tab is updates. Steps to reproduce: 1.) Create a new method 2.) Change Oven Ramp, Events table or Signals 3.) Go back to the ALS Tab and save the method 4.) Create new method or load a different one 5.) Load the method saved in step 3 Verify the content of Oven Ramp, Events table or Signals. It does not display the correct content. See also attached document. This issue was found during the integration in Waters UNIFI and could also be reproduced in ICF TestApp and Shimadzu LabSolutions.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 78xx Driver
One-line Description:
Does not delete previous open GC method event table when load method. Wrong injections can be created.
Problem:
Steps: Open instrument setup panel Create method with some lines into the event table. Save method Create a second method with empty event table. Click detectors tab to see detectors info. Save this method. Open the first method, detectors tab is shown. Go to events table and it is blank.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.02
Keyword: 78xx Driver
One-line Description:
Method download to GC while in sequence causes it to disconnect and sequence stops.
Problem:
When a method is downloaded to the GC while running a sequence the GC disconnects and the sequence stops.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.02
Keyword: 78xx Driver
One-line Description:
7890 method print doesn't include post run time
Problem:
When printing a method the GC setpoints section does not include the post run time as expected.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.02
Keyword: 78xx Driver
One-line Description:
Crash of Software after check "Show Threshold Value as remaining time" in EMF Options
Problem:
Once you check the "show threshold value as remaining time" in EMF options, and close the EMF dialog. Once you re-enter the dialog, software freezes and has to be closed by task manager.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.02
Keyword: 78xx Driver
One-line Description:
Incomplete Method Parameters for xCD in Acquisition Method Report
Problem:
When we do an Acquisition report, not all the xCD parameters are stored. The Reaction Cell Pressure and the Flow through the Ozone generator should also be reported. Can be confusing to customer.
Temporary Solution:
None
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Actual flows displayed by CDS aren't the same as the setpoint flows
Problem:
Examples: Setpoint Actual 3.000 3 2.998 3 2.95 3 2.92 2.9 The display for the 7890 shows three digits to the right of the decimal for both the setpoint and the actual. As shown above, the CDS sometimes shows one digit to the right of the decimal and sometimes nothing to the right of the decimal (e.g. just "3")
Temporary Solution:
none
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
EZChrom: Some settings not accepted after method migration
Problem:
OL EZChrom A.04.07 SR2 GC Drivers--> B.01.01 Connected to Intuvo 130.30.246.219 1. Loaded a 7890B method with inlet mode set to Split and ALS Error set to Skip on a 9000GC 2. After resolving the method, found most settings had migrated over (configurations were similar) 3. The inlet mode retained its original Splitless setting. 4. The ALS Errors setting of PAUSE was also retained.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
EZChrom: No Method Resolution with 6890 to 9000 method migration
Problem:
OL EZChrom A.04.07 SR2 GC Drivers--> B.01.01 1. Created a method with front inlet and front detector parameters turned on. 2. Included ALS washes and pumps, oven ramp, post run 3. Saved method. 4. Opened 9000GC. 5. Opened 6890 method. 6. No Method Resolution occurred 7. No parameters from 6890 method were applied.
Temporary Solution:
none
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.
Problem:
CDS displays inlet pressure setpoint assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.
Temporary Solution:
none
Fix Information:
To be resolved in B.01.02
Keyword: 78xx Driver
One-line Description:
IQT report failed on EZChrom Elite 3.3.2 SP2 with GC Driver B.01.01.
Problem:
IQT report failed on EZChrom Elite 3.3.2 SP2 with GC Driver B.01.01. There is a technology change between from IQT to SVT that causes this to happen.
Temporary Solution:
none
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered
Problem:
When in flow mode, pressure should not be allowed. Entering a value messes up the flow setpoint. When in pressure mode, flow should not be allowed. Entering a value messes up the pressure setpoint.
Temporary Solution:
Workaround is to only enter the appropriate setpoint.
Fix Information:
To be resolved in B.01.02
Keyword: 78xx Driver
One-line Description:
7890A: Shutdown events are not published to the software GC Status screen
Problem:
The thermal inlet shutdown is not reported in the software “Agilent GC Status” screen. Only the first event, which is 'not ready', is reported to the Agilent GC Status screen. The second event, which is the shutdown, is not displayed.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. 7890A requires a minimum Firmware revision of A.01.12. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: Administration
One-line Description:
Windows Domain tab is grayed out in OpenLAB Server Utility
Problem:
When the authentication provider is set to domain authentication, the user account used to browse the active directory is stored in the OpenLAB Shared Services database and can be modified or updated using the OpenLAB Server Utility. The OpenLAB Server Utility will then update the databse with the new information. When starting the OpenLAB Server Utility as a domain user which is not a database administrator, the information in the windows domain tab will be greyed out because the tool can't connect to the database.
Temporary Solution:
Login to windows as an user account which is granted database administration privileges
Fix Information:
n/a
Keyword: Administration
One-line Description:
Cannot stop Shared Serviceshost service on computer after changing the Domain Account password
Problem:
After changing the Domain Account password on the OpenLAB Server Utility, you may occasionally get an error message, “Cannot stop Shared Serviceshost service on computer”.
Temporary Solution:
As a temporary solution, restart the Agilent OpenLAB Shared Services service or reboot the shared services server.
Fix Information:
n/a
Keyword: Client Report Rendering
One-line Description:
Intelligent report of English openlab chemstation can not show chinese name in PDF report
Problem:
Intelligent report of English openlab chemstation can not show chinese name in PDF report,but priview and export report as word report is ok ,only PDF report use "?" instead of chinese characters.
Temporary Solution:
n/a
Fix Information:
Customer needs to install the SimSun font on the English windows system
Keyword: Client Report Rendering
One-line Description:
Large matrix reports may produce additional empty pages
Problem:
Large matrix reports may produce additional empty pages. The issue is in the Microsoft Report Viewer control and cannot be fixed in the current product.
Temporary Solution:
Matrix reports easily exceed A4 or Letter sized paper formats and printing to a larger PDF paper format could be used as alternative.
Fix Information:
There is currently no fix planned.
Keyword: Client Report Rendering
One-line Description:
Calculating the standard deviation of identical numbers may return NaN
Problem:
When calculating the standard deviation or relative standard deviation of multiple identical numbers, the calculation may return "NaN" rather than 0. The problem is caused by the small delta derived from the rounded result of the average calculation and the individual values. Summing up these small numbers may result in a floating point exception.
Temporary Solution:
Do not apply standard deviation calculations to series of identical values.
Fix Information:
There is currently no fix planned.
Keyword: Client Report Rendering
One-line Description:
Changes in report templates are not immediately shown on report printouts
Problem:
Changes in report templates are not immediately shown on the printout if the user does not preview the report and save the template first.
Temporary Solution:
Always preview the report printout after applying changes to the template. Or save and reload the template from disk, if a preview should be avoided.
Fix Information:
There is no fix planned.
Keyword: Client Report Rendering
One-line Description:
Rendering error when using a template containing a large result matrix
Problem:
A template having a matrix inside a list may show a rendering error - The value 'x' is invalid. Valid values are between '0' and 'x' This error occurs when there is large data used for rendering and due to this the matrix data spans across multiple pages.
Temporary Solution:
For large result matrices it is recommended to print the results to PDF files, rather than paper. The paper format should adjusted to display large matrices on a single page.
Fix Information:
There is currently no fix planned.
Keyword: Common Infrastructure
One-line Description:
High load on CAN may cause “Spectra runbuffer overflow” entries and a loss of spectra
Problem:
If LAN is connected not to LC module generating most data (i.e. to Pump in spite of DAD's presence) then interconnecting CAN connection between modules might get overloaded. Potential consecutive loss of spectra may be observed and is flagged as “Spectra runbuffer overflow” in logbook and on report.
Temporary Solution:
Installation documentation for LC HW states that the LAN access should be in the module with the highest workload, i.e. by DAD/MWD – FLD – VWD – RID – Pump – ALS (in this order) and independent whether it is a 1100 – 1200 – 1290 – 1260 system.
Fix Information:
n/a
Keyword: Custom Reports
One-line Description:
FIltering syntax has changed
Problem:
In OpenLAB CDS A.02.01 expressions can be used for filtering. As a result of this new feature filtering for values has to use expressions as well. If the values are entered as plain numbers, the report will print an error: An error occured during local report processing. An error has occured during report processing. The processing of FilterExpression for the table 'OLIR_Table_XX' cannot be performed. Cannot compare data of types System.Int32 and System.String. Please check the data type returned by the FilterExpression.
Temporary Solution:
The correct syntax for A.01.05 and older for filtering peaks was: =Peak_RetentionTime > 1 when peaks with a retention time above one minute should be displayed. In A.02.01and higher the syntax needs to be: =Peak_RetentionTime > =1
Fix Information:
Existing report templates written with the old syntax will show up correctly in new software. No fix required.
Keyword: DAD/MWD Configuration
One-line Description:
Autobalace executed although in Sequence table set to "OFF"
Problem:
1) A method XYZ.M is saved with following DAD settings: Autobalance -> Prerun 2) A sequence table is saved using the method XYZ.M and AutoBalace set to "OFF" 3) The sequence gets started and although AutoBalace set to "OFF" it is executed.
Temporary Solution:
still under investigation
Fix Information:
none
Keyword: DAD/MWD Driver
One-line Description:
Lowest possible DAD wavelength is 190.5 nm
Problem:
Lowest possible DAD wavelength is 190.5 nm. In earlier EZChrom and ChemStation revisions it was 190 nm. The midpoint wavelength or bandwidth need to be changed such that the lowest wavelength is 190.5 nm.
Temporary Solution:
Modify methods and set the wavelength and bandwidth such that their lowest wavelength is 190.5 nm.
Fix Information:
Has been fixed with driver A.02.11
Keyword: Globalization , Sampler Configuration
One-line Description:
Flexible Cube G4227A does not work with HiP ALS G1367E
Problem:
On Chinese or Japanese CDS only the 1290 Infinity Flexible Cube G4227A does not work with High Performance Autosampler G1367E. On English CDS the operation of 1290 Infinity Flexible Cube G4227A with High Performance Autosampler G1367E is not affected.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: Installation
One-line Description:
FTP protocol is enabled by default on OpenLAB Data Store A.01.02 systems
Problem:
When OpenLAB Data Store A.01.02 is installed, any user configured in OpenLAB Shared Services for Instrument operation has the possibility to authenticate to the Data Store File system with their credentials. OpenLAB CDS makes sure that file uploads are maintained by the audit trail of Data Store. Users can also upload files via FTP connection directly to Data Store (without OpenLAB CDS). With the FTP connection enabled, it is possible to bypass the Data Store versioning features and overwrite existing files in Data Store without any audit trail notification.
Temporary Solution:
To disable Data Store FTP server "ftp.enabled" parameter in C:\Program Files (x86)\Agilent Technologies\OpenLAB Data Store\tomcat\shared\classes\alfresco-global.properties should be set to "false".
Fix Information:
FTP and FTPS Upload are supported with OpenLAB Data Store A.02.02 or later
Keyword: Installation
One-line Description:
Project activity logs not displayed after upgrading to A.02.01
Problem:
The project activity log entries displayed in the project pane are nor displayed after upgrading to OpenLAB Data Store A.02.01 or OpenLAB Shared Services A.02.01. The global activity log in the administration pane is not affected and will contain all entries after the upgrade. The Project Activity log only shows the entries of the last 7 days.
Temporary Solution:
N/A
Fix Information:
n/a
Keyword: Installation
One-line Description:
OpenLAB Control Panel does not open after upgrading Windows Server 2008 R2 to Windows Server 2012 R2
Problem:
OpenLAB Control Panel does not open after upgrading Windows Server 2008 R2 to Windows Server 2012 R2. The following error message is shown "Could not load type 'System.Runtime.Diagnostics.ITraceSourceStringProvider' from assembly 'System.ServiceModel.Internals, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf385ad364e35"
Temporary Solution:
n/a
Fix Information:
Affected revision(s): OpenLAB CDS A.02.02 Microsoft .Net Framework 4.5.2 needs to be applied to fix the issue
Keyword: Installation , 35900 Control
One-line Description:
35900E ADC-instrument cannot be configured with RC.Net driver after reinstalling the OpenLAB CDS application
Problem:
The 35900E cannot be configured with the RC.Net driver if the OpenLAB CDS application is uninstalled and reinstalled.
Temporary Solution:
If the OpenLAB CDS application needs to be reinstalled, additional drivers such as the Agilent 35000E RC.Net driver must be uninstalled first using the add/remove programs from Windows Control Panel. The Agilent 35900E RC.Net driver will need to be reinstalled after completing the OpenLAB CDS installation.
Fix Information:
n/a
Keyword: Pump Configuration
One-line Description:
Misrepresentation of Bottlefillings in Dashboad of PumpValveCluster
Problem:
When a Valve is configured for Channel A in PVC the visual presentations of the BottleFillings of ChannelB, ChannelC and ChannelD are wrong. It will not show the BottleFillings of the corresponding Channel but the BottleFilling of Channel A Valve Pos 2 etc.
Temporary Solution:
none
Fix Information:
Will be fixed with the Rc.NET Drivers Rev . A.02.06
Keyword: Pump Method
One-line Description:
PumpValveCluster with ISET - Solvent composition: resulting %A is wrong (at 1 line in timetable)
Problem:
1. Working with a G4220A pump with ISET enabled. 2. The emulated pump was: G1312B no mixer. 3. Set up a timetable. 4. Added a G1160A valve into the system. 5. Reconfigured the instrument and setup a pump-valve-cluster. 6. During startup selected "Save instrument settings in new method". 7. Enabled ISET and selected G1311A pump this time. -> the timetable of previous configuration still exists, but on one line "95.1%A and 5%B" is displayed instead of "95%A, 5%B
Temporary Solution:
Select Method -> New Method
Fix Information:
Solved with RC.Net A.02.07
Keyword: Report Template Design
One-line Description:
Intelligent Reporting : Last displayed digits might be cut off, in cases where the number is zero
Problem:
If the number formatting scheme "1234.000" is used, the selected number of digits is not shown in case the last digit is zero. A number such as 1.340 will be displayed as 1.34, which does not contain the same information as initially intended. This issue affects also the rounding mechanism used for peak labels.
Temporary Solution:
The formatting scheme "1,234.000" can be used as this scheme is not affected by the defect. For chromatogram labeling (e.g. retention time), the expression FORMATNUMBER(Fields!PEAK_RETENTIONTIME.Value,3,True,False,True) can be copied to the expression editor of the peak label. The FORMATNUMBER command is not available in the expression editor, but still a valid and supported command. It can also be applied to other data fields containing numbers.
Fix Information:
Issue fixed in OpenLAB CDS 2.1
Keyword: Report Template Design
One-line Description:
Missing named peaks are reported in Intelligent Reporting for all the channels or signals
Problem:
Missing named peaks are reported for all channels, even if the peak identification table lists only a single channel for this named peak (compound). By design named peaks (compounds) are linked to a peak result in the XML file. If no peak is found the named peak has no link to a signal and is reported as 'not found' in any of the signals.
Temporary Solution:
N/A
Fix Information:
This issue is fixed in OpenLAB CDS 2.1
Keyword: Report Template Design
One-line Description:
The Fixed Text field in IR Templates does not accept Chinese characters
Problem:
Input any Chinese character to the item "text" of Special objects, will disappear after entering.
Temporary Solution:
The direct input does not work. As a workaround, access the value of the field via Properties. Then open the fx dialog. Use the syntax ="Whatever text you like @#$%" Local language characters can be entered in place of the text inside the quotes.
Fix Information:
Fixed in OpenLAB revision A.02.01.
Keyword: Report Template Design
One-line Description:
Intelligent Reporting - Spaces are stripped from filters when they are saved
Problem:
This information is relevant only for Intelligent Reporter template edition on OpenLAB CDS A.02.01 and A.02.02, ChemStation or EZChrom Edition. The filters using a space in a string expression will appear stripped when the report template is closed and reopened. The filter itself will be still functional, but will not appear correct any longer. This is just a a wrong display of the expression in the report editor. When editing a report template, and, using a space in a text filter expression such as : Compound_Name = "Compound 1" When the report template is saved, closed and then reopened, the expression will appear as following: Compound_Name = "Compound1" This expression will not be displayed correctly in the editor, but will be still functional with the correct "Compound 1 " expression filter when generating a report.
Temporary Solution:
Do not copy and paste the related filter without a space into another filter expression
Fix Information:
The corresponding filter expression fix is part of the OpenLAB CDS A.02.02 Service Release 2 Wait for this Service Release: OpenLAB CDS ChemStation Edition A.02.02 SR2. Once available, install the software service release. OpenLAB CDS EZChrom Edition A.02.02 SR2. Once available, install the software service release.
Keyword: Report Template Design
One-line Description:
Error seen in Intelligent Report header (#error) if any related data field is used in an expression
Problem:
This note is about Intelligent Reporting template design In the reporting editor, the report header could not used related injection data information such as "Sequence Name", "Sample name", "Vial location", or any information or results that are contained in the data file. If the drag and drop functionality is used to placed one of this information inside the report template header, the editor will show that this is not allowed. But if a text field is added and edited with an expression like "=Sequence_Name". The report generated from this template will lead to an error message during the report generation.
Temporary Solution:
Such information cannot be displayed in any report header
Fix Information:
Will be announced in a separate note when this functionality will be available
Keyword: Report Template Design
One-line Description:
Intelligent Reporting - Stacked Chromatograms do not display the time axis in reports
Problem:
If a chromatogram display is set to show multiple chromatograms in a stacked display, the time axis is no longer displayed. Due to the 3D perspective effect that the sacked mode induces, the time axis is no longer displayed.
Temporary Solution:
The time can be displayed on the peak level by using the peak label functionality.
Fix Information:
n/a
Keyword: Report Template Design
One-line Description:
Intelligent Reporting - Square brackets cannot be used in filter expressions
Problem:
Intelligent reporting use Visual Basic expression in the report template edition. This note is related to the limitations of this language expressions. When a reporting item is filtered on a specific expression such as Sample_Name like "Standard [1]", the filter will provide the desired effect to hide or show this specific sample name. All expression using text condition with "[1]" will not be functional.
Temporary Solution:
Replace the all square brackets "[]" by round brackets "()".
Fix Information:
n/a
Keyword: Report Template Design
One-line Description:
Cannot calculate summary statistics on columns containing variable or aggregator
Problem:
When using variable or aggregator in a table column of a report template. It would not be possible to compute a summary calculation of the list of value in this column. The summary calculation results, such Standard deviation, or sum for example, will appear like "NaN". This is a limitation of the Microsoft report renderer working underneath Intelligent Reporting to generate a report in OpenLAB Rev. A , ChemStation edition or EZChrom edition.
Temporary Solution:
To compute a summary calculation of a column using variable or aggregator, the table summary calculation functionality cannot be used. To be able to compute these summary calculations, a temporary solution is as following: 1. Save the value entered in the column value as an aggregator (Go to the "column properties", click on the expression editor "fx" in the "value" tab, and then on "Save Expression Result As") 2. Select "Aggregator", and type the name of the desired "Calculation Aggregator Name" 3. Click "ok" in all properties dialogs 4. Insert a single text field below the table from the report items tree 5. In the text field value expression, in the field tree, select the "variable" node, and click on "aggregator" 6. In this "aggregator", select the aggregator previously created, and select the summary calculation that would need to be computed (sum, avg, stdev, ...) 7. Select both report items, the single text box, and the table used, and click-right on the two selected items to select the "group" option 8. Once the group created, click-right on the frame surrounding the two report items grouped, and select properties 9. In the group properties, make sure to use the same "group repeat" than the table group repeat value (for example : Compound_Name), and validate all properties dialog 10. In the table "Peaks and Repeating" tab, for the table repeat option, select "None"
Fix Information:
This limitation is due to the Microsoft renderer. A new renderer is used in OpenLAB CDS 2.1, and this limitation is not observed.
Keyword: Report Template Design
One-line Description:
Error message when adding a chromatogram to a report template
Problem:
The following defect may affect the report template editor of OpenLAB CDS installations on Windows XP operating systems: Whenever adding a chromatogram to a template or loading or applying a template with chromatograms, the following error message is shown: Could not load file or assembly 'Agilent.ChromPlot.Infrastructure, Version=1.0.0.0, Culture=neutral, PublicKeyToken=26d0ba2f646bead1' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference.
Temporary Solution:
n/a
Fix Information:
Install all updates from Windows Update for the .NET Framework 3.5 SP1 and .NET Framework 2.0 Service Pack 2 on Windows XP Service Pack 3 and Windows Server 2003 Service Pack 2 , in particular the security update 2518864 (MS11-044). Visit http://update.microsoft.com to download and install the mentioned updates.
Keyword: Report Template Design
One-line Description:
Internal grouping of tables and usage of calculation variables cannot be applied at the same time
Problem:
Internal grouping of tables and usage of calculation variables cannot be applied at the same time. In cases where the table contains an expression that is saved as a calculation variable it is not possible to define a table internal group. Whenever you setup a group it is not saved and not applied. In cases where a grouped table gets extended by column that defines a new expression saved as a calculation variable, the expression is not calculated and the variable is not saved when previewing the report.
Temporary Solution:
In order to apply statistical calculations (average, standard deviation, RSD, etc.) on calculated results, the results need to be stored in an array rather than a single variable. Consult the report template editor on-line on how to use category aggregators to define a result array.
Fix Information:
There is currently no fix planned.
Keyword: Report Template Design
One-line Description:
Summary Calculations cannot be applied to table columns containing calculation variables
Problem:
Enhanced calculations often require storing results in variables to be used in further calculations. If a table contains a calculation expression with previously defined variables, the statistical summary calculations on the column return "NaN".
Temporary Solution:
In order to calculate statistics on table columns including calculation expressions with variables, the results of this line-by-line calculation need to be stored in an array for further processing. Consult the on-line help for the usage of "category aggregator" to set-up such an array.
Fix Information:
There is currently no fix planned.
Keyword: Report Template Design
One-line Description:
Adding a template description to a previously erased and saved description field causes a KeyNotFoundException
Problem:
Whenever a template description gets deleted from the template properties dialog a new description can't be entered if the template has been saved with the empty description field. The user will see an error message: --- System.Collections.Generic.KeyNotFoundException --- at System.ThrowHelper.ThrowKeyNotFoundException() at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
Temporary Solution:
It is recommended to have the template description field always being populated with text.
Fix Information:
There is currently no fix planned.
Keyword: Report Template Design
One-line Description:
Customized composite groups should have a unique name
Problem:
Whenever naming a customized composite groups with the name of an existing, pre-defined snipped, the composite group name cannot not be deleted from the tree view. The composite group itself is deleted, but name remains under the composite group fields.
Temporary Solution:
Use an individual and unique name for a customized compound group.
Fix Information:
There is currently no fix planned.
Keyword: Report Template Design
One-line Description:
Filter definition does not always allow usage of OR operators
Problem:
The usage of OR operators in report filter conditions is only allowed when combining several different report parameters to one filter expression. In cases where a report parameter may fulfill multiple filter conditions (e.g. Instrument Name = Instrument A or Instrument B), the report template editor does not allow using an OR operator. This is a limitation due to the definition of the operators available for filtering in report rendering (Microsoft Reporting Services). http://msdn.microsoft.com/en-us/library/ms154029(v=sql.90).aspx. In particular, there is no "OR" at all.
Temporary Solution:
The exception is the "IN" operator, which allows a FilterExpression to be compared against a list of FilterValues. The desired filtering may also be achieved by using wildcards (*) in combination with a CONTAINS condition. For number, the usage of > and < conditions could be used to achieve the desired filtering. For external report parameters (e.g. filtering for multiple sample types) the following JOIN statement could be used in the expression editor of the filter: [=Join(Report_Parameter_0, " ").Contains(Sample_Type 1) = True] = "True"
Fix Information:
There is currently no fix possible.
Keyword: Report Template Design
One-line Description:
Reporting time format does not offer an option of (dd/mm/yyyy and time)
Problem:
The various time stamp formats offered by the Report Template Editor does not offer the combination of dd/mm/yyyy plus time stamp.
Temporary Solution:
The format of the time stamps can be modified by using Microsoft Business Intelligence Studio or simple a text editor, like Microsoft Notepad.
- open the report temaplte file (*.RDL)
- search the string "toString"
- Modify the following section like
ToString("MM/dd/yyyy HH:mm:ss")
to e.g.
ToString("dd/mm/yyyy HH:mm:ss")
- save the RDL file and validate the changes.
Note: The Report Template Editor cannot interpret the time stamp format correctly and will show an error filed in the editor window. However, the time stamp format is correctly applied on the reports.
Fix Information:
RTE Support of the (dd/mm/yyyy and time) time stamp format is considered for a future relaese.
Keyword: Report Templates
One-line Description:
Min and Max column summary calculations report GMT and not local time for date fields
Problem:
Times stamps reported as part of a summary calculation, e.g. minimum or maximum of all time stamps in a table column, are reported in GMT time rather than your local time. The column values are reported in local time. This defect is caused by a missing SYSTEM.TIMEZONE.CURRENTTIMEZONE.TOLOCALTIME(...) conversion in the .rdl template file.
Temporary Solution:
The missing function can be inserted into the template file using a text editor. This is only a temporary solution as the manual edits are overwritten by further table edits.
Fix Information:
A fix is planned for the next release of the Report Template Editor component of OpenLAB CDS.
Keyword: Report Templates
One-line Description:
The report date is printed incorrectly in the Agilent supplied intelligent reports
Problem:
The report date in the footer of the Agilent built-in intelligent reports incorrectly applies a conversion of the current time when a report is printed. The report time in the footer is entered as = String. Format("Printed: {0}", SYSTEM.TIIMEZONE.CURRENTTIMEZONE.TOLOCALTIME(Execution Time)).
This is not a problem when displaying/previewing the report but only when printing the report.
Temporary Solution:
Modify the report templates to have the footer time to be =String.Format("Printed: {0}",(ExecutionTime))
Fix Information:
The built-in templates are corrected in OpenLAB CDS rev. A.02.01.
Keyword: Report Templates
One-line Description:
The template fields "SignalToNoise_EP" and "SignalToNoise6Sigma" do not work in Japanese version
Problem:
Error message “An error occurred during report rendering. The report cannot be reprocessed….” is displayed when a user previews an IR template after adding parameters "SignalToNoise_EP" and "SignalToNoise6Sigma" in Japanese version.
Temporary Solution:
This is addressed in ChemStation C.01.05 SP1
Fix Information:
Fixed in ChemStation C.01.06.
Keyword: Report Templates
One-line Description:
Center of triangular calibration point labels do not represent the measured value
Problem:
The calibration curve plot offers 2 kind of triangular point labels. Unlike other applications the measured value is not represented by the center of the triangle but the the top corner or the bottom corner of the triangle, respectively.
Temporary Solution:
Consider using other point labels, like dot, rectangle or cross.
Fix Information:
For backward compatibility reasons the design of these markers will not be changed.
Keyword: Report Templates
One-line Description:
XLS export of intelligent reporter templates generate hidden rows
Problem:
When exporting an intelligent report to a XLS file format, the empty space on the report template gets transformed to line of zero height. This has no impact on XLS files used for data transfer to e.g. a LIMS system
Temporary Solution:
When opening the XLS file with an application like Microsoft Excel, the row height can be auto-adjusted by selecting the entire spreadsheet and double-clicking the split line between row indicator 1 and 2.
Fix Information:
There is currently no fix planned.
Keyword: Report Templates
One-line Description:
Customized chromatogram or axis lables may not display correclty
Problem:
The correct syntax for using the and "&" function requires a blank space in front and behind the ampersand sign. Example: An expression like =FieldName&”Response” needs to be written like =FieldName & ”Response” if it is used as a label in a chromatogram plot. Expressions like =Str(FieldName)&”Response” are not supported in reporting service and it results in an “#Error” in preview.
Temporary Solution:
Use a blank space in front and behind the ampersand sign.
Fix Information:
There is currently no fix planned.
Keyword: Sampler Configuration
One-line Description:
Use Vial as Fraction collections
Problem:
Started a run with fraction collection. The fraction collector config does not show 10 vials but only trays.
Temporary Solution:
If you have installed a 2 WP-Tray, vials are allways forbidden to use for fractionation, regardless if there are wellplates inserted or not.
Fix Information:
Issue fixed with LC and CE Driver revision A.02.07
Keyword: Sampler Method
One-line Description:
ICF A.01.04 - No method download, if method contains pretreatment/injector program steps.
Problem:
Methods including pretreatment/injector steps are not downloaded to the instrument, prior to a run.
Temporary Solution:
n/a
Fix Information:
The defect is fixed with the Driver Release A.02.06 In relation to the Instrument Control Framework, a PointPatch is available. Please contact your Agilent Support Team.
Keyword: Sampler Status
One-line Description:
For overlapped injections in vial samplers G1313A and G1329A/B, injection volumes and sample locations are not updated synchronously in the status UI
Problem:
For overlapped injections in vial samplers G1313A and G1329A/B, injection volumes and sample locations are not updated synchronously in the status UI. This means that the second sample of an overlapped injection is drawn up already and the UI displays the injection volume of that sample but still the location of the sample which is currently being analyzed is shown
Temporary Solution:
n/a
Fix Information:
With LC driver A.02.10 the UI displays injection volume and sample location of the sample currrently being analyzed.