Software Status Bulletin
LC and CE Drivers RC 1200.NET
Known Problem Report as of Mar 14 2017 10:27AM
Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.
User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.
How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.
To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.
There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.
Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.
Keyword Glossary
Keyword Index
Keyword: ColumnComp Configuration
KPR#:22
TCC Cluster, TCC2 shows always valve position 1
KPR#:11
PumpValve-Cluster & TCC-Cluster halts sequence once methods change valve position
Keyword: ColumnComp Configuration , ColumnComp Driver , ColumnComp Status
KPR#:22
TCC Cluster, TCC2 shows always valve position 1
Keyword: ColumnComp Configuration , Pump Configuration
KPR#:11
PumpValve-Cluster & TCC-Cluster halts sequence once methods change valve position
KPR#:22
TCC Cluster, TCC2 shows always valve position 1
KPR#:22
TCC Cluster, TCC2 shows always valve position 1
Keyword: Common Infrastructure
KPR#:18
High load on CAN may cause “Spectra runbuffer overflow” entries and a loss of spectra
KPR#:23
LC instrument remains offline
KPR#:25
Wrong Flow setting displayed when re-opening the Method User Interface
Keyword: DAD/MWD Configuration
KPR#:3
Installing a lamp with tag may invalidate "alway use lamp" setting in detector's control
KPR#:26
Autobalace executed although in Sequence table set to "OFF"
KPR#:38
Occasional shift in retention times for G1315A/B or G1365A/B
KPR#:100
Lowest possible DAD wavelength is 190.5 nm
KPR#:21
Incomplete signal description in the online plot window
KPR#:10
G1315A/B do not show spectral data and G1321A/B show wrong time stamps for spectra
Keyword: DAD/MWD Driver , DAD/MWD Status
KPR#:21
Incomplete signal description in the online plot window
Keyword: DAD/MWD Driver , FLD Driver
KPR#:10
G1315A/B do not show spectral data and G1321A/B show wrong time stamps for spectra
KPR#:21
Incomplete signal description in the online plot window
KPR#:53
EMF help information not available using the Instrument Control Framework
KPR#:4
In localized CDS for ELSD detector G4218A no signal data is shown or stored
KPR#:7
ELSD G4218A can not handle change of Sample Time during run
KPR#:10
G1315A/B do not show spectral data and G1321A/B show wrong time stamps for spectra
KPR#:17
Flexible Cube G4227A does not work with HiP ALS G1367E
Keyword: Globalization , Sampler Configuration
KPR#:17
Flexible Cube G4227A does not work with HiP ALS G1367E
KPR#:11
PumpValve-Cluster & TCC-Cluster halts sequence once methods change valve position
KPR#:27
Misrepresentation of Bottlefillings in Dashboad of PumpValveCluster
KPR#:32
Cannot Check “Pump and solvent selection valve installed” Box for Flex Cube if Once Clear it
KPR#:24
Flow unit in Online Plot for Nano pump is incorrect.
KPR#:43
Memory leak in pump method dialog may cause performance drop
KPR#:14
Pump overpressure: impossible to turn off pump via UI
Keyword: Pump Driver , Pump Status
KPR#:14
Pump overpressure: impossible to turn off pump via UI
KPR#:34
PumpValveCluster with ISET - Solvent composition: resulting %A is wrong (at 1 line in timetable)
KPR#:14
Pump overpressure: impossible to turn off pump via UI
Keyword: Sampler Configuration
KPR#:17
Flexible Cube G4227A does not work with HiP ALS G1367E
KPR#:5
Control of Tray illumination missing for G1329B & G4303A
KPR#:6
Parameter mismatch for custom-defined Well Plates
KPR#:36
Use Vial as Fraction collections
KPR#:9
Control of Tray illumination missing for new G1329A
Keyword: Sampler Configuration , Sampler Status
KPR#:9
Control of Tray illumination missing for new G1329A
KPR#:16
Control of tray illumination missing for G1329A/B & G4303A in Japanese and Chinese ChemStation
KPR#:19
Injection valve cleaning, entering new values does not work
KPR#:15
Larger injection volume with 900µl head may be incorrectly displayed after injection
Keyword: Sampler Driver , Sampler Method
KPR#:19
Injection valve cleaning, entering new values does not work
Keyword: Sampler Driver , Sampler Status
KPR#:15
Larger injection volume with 900µl head may be incorrectly displayed after injection
KPR#:19
Injection valve cleaning, entering new values does not work
KPR#:30
Injection Volume not shown when loading a method (Inactive)
KPR#:31
ICF A.01.04 - No method download, if method contains pretreatment/injector program steps.
KPR#:33
Dua Loop Sampler: ACQ method shows wrong loop with overlap injection
KPR#:44
Injection specific injection volumes may get propagated to following injections
KPR#:9
Control of Tray illumination missing for new G1329A
KPR#:15
Larger injection volume with 900µl head may be incorrectly displayed after injection
KPR#:55
For overlapped injections in vial samplers G1313A and G1329A/B, injection volumes and sample locations are not updated synchronously in the status UI
Keyword:
One-line Description:
LC driver starts run with ALS Chiller turned off
Problem:
Using the RC.NET Drivers to control the Autosampler Chiller the systems is injecting with the Autosampler Chiller turned off. This is a different behavior compared to the legacy Rapid Control drivers for EZChrom which forced an ON of the Autosampler Chiller.
Temporary Solution:
n/a
Fix Information:
This issue has been fixed with driver release A.02.01 SP1.
Keyword:
One-line Description:
The ELSD method cannot be called by a right-click from the context menu
Problem:
In the method and run control view the ELSD has its own dashboard item. Unlike other modules in an RC.Net configuration the instrument setup is not available by right-clicking on it.
Temporary Solution:
Use the instrument menu to have access to all modules, including the ELSD.
Fix Information:
No fix available.
Keyword:
One-line Description:
Lamps and cells of G1314F show incorrect dates in the RFID tags
Problem:
Lamps and cells of G1314F show incorrect dates in the RFID tags
Temporary Solution:
n/a
Fix Information:
Fixed with the driver version A.02.06
Keyword:
One-line Description:
AFC & UIB II: AFC does not fractioning as expected
Problem:
System configuration: 1 DAD 1 UIB II 2 AFCs -> 1 AFC Cluster Analog out of DAD connected to Analog In of UIB II Simulated signal of DAD was used Method settings for modules (expect threshold for UIB II signal): see attached method 1. Created a data file with the simulated signal recorded by the UIB II 2. Loaded data file into Fraction Preview 3. Used Fraction Preview to collect peakbased fractions with threshold > 0.12 V 4. The value 0.12 V is written into the table on the left side without conversion (the table shows mV as unit) Using this method will cause that the AFC will fractioning all the time. Cause: The firmware interface expects the threshold in mV but the driver writes 0.12 (V) to the AFC This causes that the AFC is fractioning all the time.
Temporary Solution:
n/a
Fix Information:
Fixed in UIB II signal is delivered as mV signal similar to UIB I since LC Driver Release A.02.07.
Keyword:
One-line Description:
Recovery volume and fraction volume: behaviour for reset volume
Problem:
I worked with one AFC. Configured 2 wps +10 vials and 15 vial tray for recovery. Started multiple runs. For each run a new Recovery location was used. Then removed the recovery tray and entered it again. Next run started with first recovery location --> this was already used.
Temporary Solution:
If you want to reset the Funnel Trays only, use "Reset Funnel Tray Volume" If you want to reset Wellplates and vials (all except funnels), use "Reset Fraction Volume"
Fix Information:
Issue fixed with the LC and CE driver revision A.02.07
Keyword:
One-line Description:
Wrong Inj Volume with German settings
Problem:
The firmware command was not formatted in a correct way on a German system.
Temporary Solution:
n/a
Fix Information:
OpenLAB CDS ChemStation Edition - SP2 for LC RC.Net Driver A.02.05 and A.02.06
Keyword:
One-line Description:
Bouncing menu
Problem:
This happens only if the user manually configures a thermostat along to his already set up sampler in the LC stack. In this case the revision, serial number and type of the thermostat is not properly propagated to the internal configuration within the LC driver during the DownloadConfigSettings call. That caused a ping pong situation where the CDS sends the complete configuration to the driver which detects the differences due to the incorrect internal configuration propagation and therefore triggers a new configchanged event. To fix this issue, the driver needs to propagate the serial number, revision and type of the manual configured thermostat to the actual configuration after a DownloadConfigSettings.
Temporary Solution:
n/a
Fix Information:
OpenLAB CDS ChemStation Edition - SP2 for LC RC.Net Driver A.02.05 and A.02.06
Keyword:
One-line Description:
Wrong datarate for Vwd Aux signals for 'Board Temperature' and 'Optical Unit Temperature'
Problem:
Wrong lookup values in VwdDeviceCapabilities.xml.
Temporary Solution:
n/a
Fix Information:
OpenLAB CDS ChemStation Edition - SP2 for LC RC.Net Driver A.02.05 and A.02.06
Keyword:
One-line Description:
the “edit Wellplate type” could not work in OPLB ChemStation Japanese .
Problem:
Within the ‘Edit Wellplate’ dialog a wrong property was used to validate the wellplate name. This led to an invisible error that prevented the saving of the new definition. The validation checks if the name only contains ASCII characters. Depending on this the saving of wellplate definitions was only possible on English systems was possible because the property used for the validation is localized and contains non-ASCII characters.
Temporary Solution:
n/a
Fix Information:
OpenLAB CDS ChemStation Edition - SP2 for LC RC.Net Driver A.02.05 and A.02.06
Keyword:
One-line Description:
Fraction start location in a sequence parameter cannot accept the number "1" when using 2P+10Funnel tray at RC.net driver.
Problem:
The customers want to use 10 Funnels at the tray 2P+10Funnel without plates.
Temporary Solution:
Solved with LC & CE Drivers A.02.09
Fix Information:
N/A
Keyword:
One-line Description:
Blend Assist : Timetable not persisted properly
Problem:
When configuring a G4204A Quat Pump with Blend Assist a value in the timetable is not "send" to the instrument properly. At least when opening the method UI again, the set value is not shown any longer but 0 % again.
Temporary Solution:
N/A
Fix Information:
solved with the LC & CE Drivers A.02.09
Keyword:
One-line Description:
Driver does not start the run / CS stays in Run in Progress / Data Acquisition
Problem:
The ChemStation has prepared the run as expected but the driver didn't start the run from CS / User perspective. It can be reproduced by opening the door of the sampler after the run preparation was done (need some tries to have the correct timing)
Temporary Solution:
Solved with LC & CE Drivers A.02.09
Fix Information:
n/a
Keyword:
One-line Description:
SFC remains in "Ready" (Idle) state while pump is in Error.
Problem:
Have set up a long sequence (600 injections). Pump run out of solvent in channel B und stopped with Error as it was defined in "Bottle fillings" UI. SFC remained in "Ready" (Idle) state. Should go to "Standby". System was in "SFC mode".
Temporary Solution:
Workaround could be to not use bottle fillings with SFC
Fix Information:
Solved with LC & CE Drivers A.02.08 SP1
Keyword:
One-line Description:
TCC CLuster remains offline with message "Initialization of ColumnCompCluster failed
Problem:
After starting the application \ connecting to the instrument, the TCC Cluster remains offline. HowTo reproduce: - Configure an instrument with the single TCCs - In all single TCC method UI select the Combined mode for the right temperature zone and download it to the instrument - close \ disconnect the instrument - Configure a 2nd instrument with a TCC cluster. Just one column (no waste or bypass) and put in the upper right corner of one TCC. Trying to connect to this TCC cluster. It remains offline.
Temporary Solution:
N/A
Fix Information:
LC & CE Drivers A.02.08 SP1
Keyword:
One-line Description:
FLD G1321 Scan ranges and threshold under certain conditions not available
Problem:
Scan ranges and threshold under certain conditions not available.
Temporary Solution:
n/a
Fix Information:
Solved with LC & CE Drivers A.02.08 SP1
Keyword:
One-line Description:
Carry over with dual Loop Sampler: Injection cleaning: Rinse volume not set in Firmware
Problem:
The application chemists working with preparative LC (MSD) are struggling with carry over from the dual loop sampler G2258A needle from several months now. The carry over is about 10 % as can be seen in the next injection chromatogram. For example: After washing the needle, the blue dye of the delay time calibrant is still visible on the needle and in the next run. So, injection cleaning does not seem to work. ChemStation C.01.05.036 HF1 and RC.net drivers A.02.07 have been used. Was found that the firmware command for rinse volume in injection cleaning is not sent to firmware, so it remains to its default value of zero.
Temporary Solution:
n/a
Fix Information:
Solved with LC & CE Drivers A.02.08 SP1
Keyword:
One-line Description:
CE Method not working for CEC Mode and/or MSInstalled soft configuration option
Problem:
The pressure settings are not shown and therefore not working in the CEC Mode and/or MSInstalled soft configuration options. Vialtable implementation is not reliable.
Temporary Solution:
none
Fix Information:
Fixed in driver A.02.09 SP1
Keyword:
One-line Description:
Prep-pump cluster stays not ready after restarting OL ChemStation (reconnect)
Problem:
Prep-pump cluster stays not ready after restarting OL ChemStation (reconnect) while modules were still on.
Temporary Solution:
Switch prep pumps off and on again.
Fix Information:
n/a
Keyword:
One-line Description:
HDR Cluster does not allow using additional detectors
Problem:
Using several detectors creates a large amount of data, which is communicated at the same time. In a HDR cluster setup, spectral data is communicated via LAN but single wavelength data is communicated via the internal CAN bus. If detectors are used in addition to the HDR cluster, the very high data volume may impair data integrity, e.g missing data points.
Temporary Solution:
n/a
Fix Information:
Do not connect additional detectors to HDR clusters via CAN.
Keyword:
One-line Description:
Data acquisition rate changes when importing old methods to new detectors
Problem:
The definition of data acquisition rates/peak widths changed between detector types. This is because the data rate is saved as an index number (0 = 20 Hz, 1 = 40 Hz, ...) rather than the actual data acquisition rate and the index definition was changed. DADs G1315A, B and D use the same indexing scheme. DADs G1315C, G4212A/B use a different indexing scheme. MWDs G1365A, B and D use the same indexing scheme. MWD G1365C uses a different indexing scheme. VWDs use several different indexing schemes.
Temporary Solution:
n/a
Fix Information:
Verify data acquisition rates/peak width settings when migrating to a different detector type.
Keyword:
One-line Description:
Turning off the SFC device G4301A while connected to an online OL ChemStation will lead to an application crash
Problem:
If you turn off your SFC device while the OL ChemStation is connected to this instrument this will crash this application.
Temporary Solution:
Close the OL ChemStation before switching off the SFC module.
Fix Information:
n/a
Keyword:
One-line Description:
Changing the backpressure method parameter of the SFC pump during a run does not work properly
Problem:
If you try to change the back pressure of the SFC pump during a run, this change will be applied correctly to the module, i.e. the instrument control changes as requested. However the method parameter will not be updated correctly and if the method is saved, the original setting will be used.
Temporary Solution:
Change the method parameter outside a run.
Fix Information:
Since driver version A.02.16 backpressure can no longer be changed during a run.
Keyword:
One-line Description:
Runtime of a G4218A ELSD cannot be changed during a run
Problem:
The runtime of a G4218A ELSD cannot be changed explicitly during a run. However there are software mechanisms which implicitly change a run time, e.g. the function "ignore missing vessel" of an autosampler normally stops the run after some seconds if no vessel is present. In case of an G4218A ELSD this does not work and the run uses the full specified run time.
Temporary Solution:
A single run may be stopped manually.
Fix Information:
n/a
Keyword:
One-line Description:
Incorrect lamp type settings for VWDs
Problem:
The G1314A/B/C VWDs allow the use of either VWD or DAD lamps, which can be configured in the module driver. In driver revisions A.02.09 and below the selection of DAD or VWD lamp is reversed.
The different lamps use a different lamp ignition process. The DAD filament heating is turned off after ignition while the VWD lamp filament heating is kept on a lower level.
RC.NET LC Driver (<= A.02.09) CLASSIC driver
G1314A/B/C REVERSED OK
G1314D/E/F OK OK
Temporary Solution:
In case of noise and ignition issues please verify the setting. In ChemStation or LabAdvisor, you may use the command line command to check the actual setting in the VWD. ChemStation: print sendmodule$(lvwd,"ltyp?") LabAdvisor: send ltyp? to VWD module Following instrument answers are possible: 0 = DAD lamp 1 = VWD lamp
Fix Information:
This issue has been fixed in LC Driver version A.02.10. If the correct setting has been used before (i.e. VWD lamp present and VWD setting has been chosen), the behavior will now be correct and has previously been wrong. If a wrong setting has been used before (i.e. VWD lamp is present and DAD setting has been chosen) as a workaround, the behavior will then be wrong for A.02.10 and following and needs to be changed.
Keyword:
One-line Description:
The 1290 Quaternary Pump G4204A is specified for a maximum flow rate of 5 ml/min
Problem:
The 1290 Quaternary Pump G4204A is specified for a maximum flow rate of 5 ml/min. The user interface allows setting a flow rate of up to 10 ml/min as a method parameter and for purging. Using a flow rate above 5 ml/min is not recommended and the pump may not meet performance specifications in this range. Agilent may not allow flow rates above 5 ml/min for future software/driver/firmware revisions.
Temporary Solution:
Use of maximum flow rate of 5 ml/min.
Fix Information:
n/a
Keyword:
One-line Description:
Plate type changes are not reported in the config audit trail for fraction collectors G1364x/G5664A
Problem:
Plate type changes are not reported in the config audit trail for fraction collectors G1364x/G5664A
Temporary Solution:
Add manual entry to audit trail to track changes
Fix Information:
n/a
Keyword:
One-line Description:
Solvent compositions during run do sometimes not sum up to 100%
Problem:
In some cases, the real-time display for solvent compositions shown by the pump panel during a run may not sum up to 100% but to a percentage slightly higher or lower. This is because the user interface updates solvent compositions indepently per channel, i.e. channel A may still read 50% while channel B has already increased to 50.1%. This is a display issue, not a gradient formation issue. The gradient sent to and formed by the pump is correct, so the virtual display in the user interface has no relevance for chromatographic measurement results.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Do not install msi files by double-clicking the file
Problem:
Drivers and add-on software products are provided in .msi files (Microsoft Windows Installer). Double-clicking such files seems to create a valid installation. While the software may work correctly, this may create problems: - the OpenLAB Additional Software and Drivers Deployment Wizard does not register and list this software product. This information is needed for getting support from Agilent Technologies - uninstallation of the software may fail - upgrade of the software may fail
Temporary Solution:
n/a
Fix Information:
Do not use a double-click for installation. Use instead the OpenLAB Additional Software and Drivers Deployment Wizard, which can be started by going to Windows Start > Agilent Technologies > OpenLAB > OpenLAB Additional Software and Drivers. Follow steps described in the Wizard for installation or software upgrades. If a software cannot be upgraded or uninstalled because of an invalid installation, it may help to install the software again using the procedure recommended here. Then uninstall the software using the wizard and try an upgrade again.
Keyword:
One-line Description:
Method transfer from G1316A/B/C to G7116B failed if option "next position after run" was chosen
Problem:
If a method with option "next position after run" was chosen for G1316A/B/C was loaded for a G7116B module, such a method became invalid and was rejected by the CDS and a CDS specific error message may be displayed or written to the log book.
Temporary Solution:
not available
Fix Information:
This issue has been fixed with driver release A.02.11 SP1.
Keyword:
One-line Description:
Wrong display for 2pos/10port and 2pos/6port valves in method UI for G1316A/B/C modules
Problem:
For G1316A/B/C modules using the 2pos/10port valve or 2pos/6port valve, the method UI shows different port connections than the written connections, e.g. 1->2 is written but 1-> 10 is depicted. The description is correct but the display is wrong.
Temporary Solution:
Rely on written description.
Fix Information:
Fixed with A.02.11 SP1
Keyword:
One-line Description:
No tooltip displayed if linked detector is missing for G7116B Multicolumn Thermostat
Problem:
If a detector has been linked optionally to a G7116B Multicolumn Thermostat (MCT) for aligning temperature control of MCT and detector flow cell and this detector is not present, the G7116B does not become ready as indicated by a yellow status LED. No tooltip is shown which would explain that reason.
Temporary Solution:
n/a
Fix Information:
Fixed with driver release A.02.11 SP1.
Keyword:
One-line Description:
Field sizes for column description and comment have been increased from 16 to 32 characters for G7116B Multicolumn Thermostat
Problem:
For driver release A.02.11 and the corresponding firmware revisions, the maximum length for the column description and comment has been limited to 16 characters, which may not be sufficient for some columns. 16 characters apply to Latin characters, symbolic languages like Chinese or Japanese may require more memory for internal representation, which further limits the length of possible descriptions.
Temporary Solution:
not available
Fix Information:
This has been fixed with driver release A.02.11 SP1. Please note that this fix requires a firmware update for all relevant modules, which are the G7116B MCT module itself, which requires firmware C.06.72 as a hosted module and B.06.72/D.06.72 for all potential hosts. Please update all modules to the latest available firmware set including this fix. For details about the hosted module concept, please refer to the Firmware Update Manual.
Keyword:
One-line Description:
Position number after run is reported wrongly for Multicolumn Thermostat G7116B in the report and audit trail
Problem:
The Multicolumn Thermostat G7116B allows setting a valve position to which the valve is switched after a run. This switch has been done correctly but was not reported correctly as well in the report as in the method audit trail. Offset between reported and actual valve position is 1, i.e. position 2 has been reported as 1.
Temporary Solution:
n/a
Fix Information:
This issue has been fixed with driver release A.02.11 SP1.
Keyword:
One-line Description:
Solvent type may change during a method transfer from 1290 Infinity/II Quaternary Pumps G4204A or G7104A to 1290 Infinity/II Binary Pumps G4220A/B or G7120A
Problem:
When transferring a method from 1290 Infinity/II Quaternary Pumps G4204A or G7104A to 1290 Infinity/II Binary Pumps G4220A/B or G7120A, the solvent type may change, e.g. from Acetonitrile to generic aqueous.
Temporary Solution:
Verify solvent type after method transfer.
Fix Information:
Fixed with driver release A.02.11 SP1.
Keyword:
One-line Description:
Status display for wavelengths and absorption values are not updated in dual wavelength mode for the VWD G7114B.
Problem:
For the dual wavelength mode of the VWD G7114B, both set wavelengths and measured absorptions are not updated in the extended status UI after switching between single and dual wavelength mode.
Temporary Solution:
not available
Fix Information:
Fixed with driver release A.02.11 SP1.
Keyword:
One-line Description:
Tube heights and volumes are overwritten for inserted tube trays for G1364A/B/C/D, G5664A fraction collectors and their clusters
Problem:
Module firmware and driver store settings for tube heights and volumes for each tube tray type. If tray of any type is replaced by a tube tray, settings for this tube tray may be overwritten by a previous tray setting. These new and potentially wrong settings are stored in firmware and driver.
Temporary Solution:
After inserting a new tube tray, please verify settings for height and volume in the fraction collector configuration and correct them if needed.
Fix Information:
This has been fixed with driver release A.02.11 SP1. Additionally, height and volume settings need to be verified for each fraction collector and tube tray type.
Keyword:
One-line Description:
Incompatible change in behavior of 2-position/6-port and 2-position/10-port valves in G1170A, G7116B and G4227A compared to Thermostatted Column Compartments G1316A/B/C
Problem:
Multicolumn Thermostats (MCTs) G7116B, External Valve Drives G1170A and Flexible Cubes G4227A are controlling 2-position/6-port valves and 2-position/10-port valves differently from similar Thermostatted Column Compartments (TCCs) like G1316A/B/C. This change of internal valve positions has been introduced for the 1290 Infinity valve drive G1170A and the Flexible Cube G4227A but has not been relevant because no method transfer was needed between rather different modules. Both valves use two positions: Modules Valves Position 1 Position 2 G1316A/B/C 2pos/6port 1->2 1->6 G7116B, G1170A, G4227A 2pos/6port 1->6 1->2 G1316A/B/C 2pos/10port 1->2 1->10 G7116B, G1170A, G4227A 2pos/10port 1->10 1->2 Depending on the module type, different ports are connected by the same method parameter (valve position). If such valves were used e.g. for column selection and columns are connected to ports with same numbers in a new module, a different column may be used by a transferred method. This is displayed correctly in the user interface but may not be expected.
Temporary Solution:
n/a
Fix Information:
If your methods rely on valve positions, please verify that they are using correct connections. When transferring methods between different module categories (e.g. G1316C vs. G7116B), please either change your method parameters or corresponding connections to ports.
Keyword:
One-line Description:
Switching on/off the Column Compartment Thermostat in the instrument control UI does not work
Problem:
Two possibilities are available for switching on or off the thermostat of a column compartment 1. The Instrument Control User Interface (click "Control" in the context menu of the TCC). Then select Thermostat On or Off. 2. "Switch On" or "Switch Off" function in context menu. Option 1 does not work with driver A.02.11. Switching between on and off does not switch the thermostat.
Temporary Solution:
For switching the thermostat of the column compartment on or off, use Switch On or Off from the module dashboard context menu (option 2 above).
Fix Information:
This issue has been fixed in driver release A.02.12.
Keyword:
One-line Description:
Time table graph of UV Detector ends before run time of system
Problem:
If no explicit stop time has been set for the detector, the time table graph may end before the system run time, as the detector does not know the stop time of other modules in advance. The run is stopped dynamically by another module. This is an incomplete display only, measurements are carried out correctly as defined.
Temporary Solution:
As a workaround, please define a stop time for the detector as well.
Fix Information:
n/a
Keyword:
One-line Description:
Implementation of seal wash behavior has been improved for G4220A/B and G4204A
Problem:
If seal wash run mode was "When pump is on" and the pump was off and Seal Wash Option was either "Single wash" or "Periodic", the seal wash was on. Additionally, when Seal Wash Run Mode was "Off" and Seal Wash Option was either "Single wash" or "Periodic", the seal wash was on.
Temporary Solution:
n/a
Fix Information:
The implementation has been simplified and improved for driver release A.02.12. as follows: If the seal wash run mode is off, seal wash is always off. If it is on, it is always on. If seal wash run mode is "On when pump is on", seal wash is off, when the pump is off.
Keyword:
One-line Description:
Control UI for G1316C does not work when using the Instrument Control Framework ICF in client/server setups.
Problem:
In a client/server scenario, where the server has driver A.02.10 and the Client has been upgraded to A.02.11 SP1, the control user interface of the module dashboard a window may appear with the message that the settings are being read and stays unchanged.
Temporary Solution:
Close this dialog using "Cancel". For switching on the thermostat, use command "Switch on/off" from the context menu of the dashboard.
Fix Information:
This issue has been fixed with driver release A.02.12.
Keyword:
One-line Description:
Error dialog and error logbook entry for TCCs G1316A/B/C
Problem:
When loading a method in OpenLab CDS EZChrom edition A.04.06, which includes any Thermostatted Column Compartment G1316A/B/C using LC and CE drivers A.02.11, an error dialog may be shown along with a log book entry "Error in RCNet_RCMethodUI::ReturnRequestResponse : There is an error in XML document (0, 0).". This error message has no impact and can be ignored.
Temporary Solution:
Ignore this error message
Fix Information:
This issues has been fixed with driver A.02.12.
Keyword:
One-line Description:
HDR stays offline if one DAD of the HDR cluster has been switched off and on again
Problem:
HDR stays offline if one DAD of the HDR cluster has been switched off and on again
Temporary Solution:
Restart the CDS after switching on both HDR modules
Fix Information:
n/a
Keyword:
One-line Description:
Start location for fraction collection is reset when removing a tray and closing the fraction collector front door
Problem:
Start location for fraction collection is reset when removing a tray and closing the fraction collector front door. This behavior may not be wanted, if the same tray is inserted afterwards.
Temporary Solution:
If the same tray shall be inserted again, do not close the front door in order to retain the fraction collection start location.
Fix Information:
n/a
Keyword:
One-line Description:
Import/export functionality in Column Assignment dialog of MCT has been removed
Problem:
Importing of column information via Column Assignment dialog would overwrite existing tags. In most cases, this would not be the expected behavior. Expected behavior would be to import such information only for columns without or with empty tags.
Temporary Solution:
Column information import has been removed for driver A.02.12 in order to avoid issues. Do not use this functionality for driver A.02.11.
Fix Information:
n/a
Keyword:
One-line Description:
Purge function has been improved for Preparative Pump Clusters
Problem:
For drivers before A.02.12, all pumps in a preparative pump cluster were flushed through the purge valve in channel A. As a consequence solvent e.g. from channel B could enter the flow path of channel A potentially causing issues.
Temporary Solution:
not applicable
Fix Information:
If a composition is set for purging, multiple channels can be purged at the same time. Since driver A.02.12, purge valve A is still open whenever any pump within the cluster is purged. In addition, purge valves of all other channels, which have a composition to the purge flow, will open as well, such that solvent can leave through the corresponding valve. All purge valve outlets must be connected to waste lines.
Keyword:
One-line Description:
Older versions of ChemStation cannot handle trays in Vialsamplers G7129A/B with cartesian coordinates
Problem:
Older versions of OpenLAB CDS ChemStation Edition (C.01.04 and below) cannot handle vial trays in vial samplers G7129A/B with cartesian coordinates, i.e. wellplate like formats A1.
Temporary Solution:
For such ChemStation versions, please use so-called classic trays with continuously numbered plates (1 to 50 and 51 to 100). These are dedicated plates which can be ordered as G7129-68210 Drawer-Kit 100 x 2ml Vials Classic.
Fix Information:
This issue is fixed for ChemStation C.01.05 and above.
Keyword:
One-line Description:
1290 Infinity II VWD G7114B shows only "Signal" instead of "Signal A"
Problem:
When using the dual-wavelength mode for the 1290 Infinity II VWD G7114B, the user interface for instrument curves shows signal A as "Signal without reference" and "Reference only" for the reference wavelength of signal A. Signal B is shown correctly as "Signal B without reference" respectively "Reference B only" for the reference wavelength signal.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Method screens may not be displayed correctly if the Windows text size is increased
Problem:
Windows allows adjusting the text size. If this size is increased beyond 100%, the display may distorted and become partially invisible or inaccessible.
Temporary Solution:
Please use the default Windows text size.
Fix Information:
n/a
Keyword:
One-line Description:
In OpenLAB CDS ChemStation Edition C.01.07 and below, vial positions larger than 50 are not allowed for Vialsamplers G7129A/B
Problem:
In OpenLAB CDS ChemStation Edition C.01.07 and below, vial positions larger than 50 are not allowed for Vialsamplers G7129A/B
Temporary Solution:
n/a
Fix Information:
This issue has been fixed in CDS ChemStation Edition C.01.07 SR1 HF1.
Keyword:
One-line Description:
Changed stoptime behavior for G1364x devices
Problem:
Due to different FW implementation (introduced with FW A.06.54 or later) of the stop time behavior, it can happen that, in case of defining the stop time ONLY in the fraction collector method, a run will not stop after the specified time.
Temporary Solution:
Define the stoptime in addition in the method of another device e.g. the pump or the sampler.
Fix Information:
n/a
Keyword:
One-line Description:
Unused solvents are handled differently for 1100/1200 Series/1260 Infinity vs. 1290 Infinity/Infinity II pumps
Problem:
The time table of a pump allows the definition of a gradient table. Section "Solvents" allows setting, which solvents shall be used. Disabling a solvent by unchecking it in the solvent section is implemented differently depending on the module type. A: Modules with firmware revision A, e.g. 1100/1200 Series and 1260 Infinity pumps. If a solvent is disabled, its contribution to the solvent composition will be set to zero and the contribution of channel A will increase accordingly. This is not displayed in the gradient table or report. The intended use of the checkbox is a temporary change of the composition for flushing solvent channels. Do not disable solvents during method runs. B/D: Modules with firmware revision B or D, e.g. 1290 Infinity/Infinity II pumps and 1260 Infinity II pumps. If a solvent is disabled, this changes the solvent composition outside method runs (e.g. for flushing) and the start condition of the gradient. It does not change solvent conditions for any other lines in the gradient table. The gradient table is fully valid. This different implementation also needs to be considered when transferring methods from previous to new pumps.
Temporary Solution:
n/a
Fix Information:
This is caused by different firmware interfaces of revision A vs. revisions B/D. This cannot be changed without negative side effects for existing methods. Therefore, no driver fix will be provided. All new pumps are using the better implementation B.
Keyword:
One-line Description:
Last injection date and injection counters are not updated in VTC in some cases
Problem:
A VTC allows handling of column information within clustered column thermostats or columns outside the system. This information is stored on column tags, on the system (mainboards) and - if applicable - in the ChemStation column database. Information for columns, which are either installed in column thermostats G1316C or outside the system may not be updated correctly.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Column information may get lost within VTCs during auto-configuration in some cases
Problem:
A VTC allows handling of column information within clustered column thermostats or columns outside the system. This information is stored on column tags, on the system (mainboards) and - if applicable - in the ChemStation column database. Information for columns, which are either installed in column thermostats G1316C or outside the system may be reset during an auto-configuration. This is because modules configured in the VTC have changed their order.
Temporary Solution:
Re-order modules in the VTC configuration to the previous one after doing an auto-configuration.
Fix Information:
Fixed in LC and CE driver A.02.14
Keyword:
One-line Description:
Pressure range settings may seem to change when using unit psi
Problem:
If the pressure unit psi is used for minimum or maximum pressure, the value seems to change if the setting is stored on the instrument (usually a pump module) after re-opening the user interface. This is due to a rounding of numbers, as values are internally always stored in unit bar.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Columns are not reported correctly when switching valves
Problem:
If valves are switched before or after a run using advanced options, the column is not reported correctly.
Temporary Solution:
use standard valve switching without advanced options
Fix Information:
This has been fixed in LC driver A.02.14
Keyword:
One-line Description:
Using the OpenLAB CDS EZChrom edition feature "Extend run" will disable ISET features in the 1290 pumps
Problem:
When changing the run time of the currently ongoing run by "Extend Run" in EZChrom will disable ISET features in the pumps as the calculated gradient in the pump using ISET depends on the timetable. This may result in an unexpected or wrong gradient.
Temporary Solution:
Do not use "Extend run" if ISET is active.
Fix Information:
none
Keyword:
One-line Description:
Warning "No matching ISET solvent combination" for G4220A/B pump as emulated pump
Problem:
If pumps G4220A/B without a mixer shall be emulated by G7120A, a warning "No matching ISET solvent combination could be found..." is displayed in section ISET > Model parameter > Manually set ISET solvent model and only solvent model "generic" is available.
Temporary Solution:
Choose solvent model "Generic". This uses the correct solvent model defined for the emulating pump G7120A.
Fix Information:
n/a
Keyword:
One-line Description:
How to handle configuration changes in EZChrom and OpenLAB 2.0
Problem:
In case of configuration changes like using different multisampler drawer types, changing seat capillaries or doing firmware upgrades, these are sometimes not reflected properly when using OpenLAB CDS EZChrom A.04.05, A.04.06 and OpenLAB 2.0 resulting in potential instrument control problems, e.g. modules staying offline or an abortion of a sequence.
Temporary Solution:
As a workaround, OpenLAB CDS EZChrom/OpenLAB 2.0 has to be closed after modifying the instrument configuration using this functionality of the status dashboard. Then, the instrument auto-configuration has to be repeated using the OpenLAB Control Panel.
Fix Information:
Has been fixed in EZChrom A.04.07. and OpenLAB 2.1
Keyword:
One-line Description:
Resetting tray volumes does not reset the fraction start location
Problem:
Resetting tray volumes does not automatically reset the fraction start location unless a dedicated start location is set. The fraction collector will continue from its current location.
Temporary Solution:
Set a fraction start location.
Fix Information:
Will be fixed in G1364A/B/C firmware A.07.01
Keyword:
One-line Description:
Recorded Acquisition Method has Incorrect Pump Parameters
Problem:
n/a
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Wrong Injection Volume using overlapped injection and setting InjVol in sequence table
Problem:
If an injection volume has been set in the method when using overlapped injection and this volume shall be overwritten by an injection volume in the sequence table, this only works for the first injection. Subsequent injections use the method parameter.
Temporary Solution:
n/a
Fix Information:
Solved in LC & CE Drivers A.02.08 SP1
Keyword:
One-line Description:
Method parameters are applied by module order, not by type, serial number or name
Problem:
If there are several modules of the same type (e.g. two pumps, detectors or column thermostats), method parameters are applied by their order in the configuration. If order changes e.g. because of newly configuring a system, parameters may be applied to the wrong modules.
Temporary Solution:
Ensure to keep the same order of modules in a system.
Fix Information:
n/a
Keyword:
One-line Description:
ChemStation runs may not finish for SFC systems which are not operated in SFC mode
Problem:
In SFC systems, the SFC mode may be disabled for running a pump in normal HPLC mode (SFC off in instrument control). Such runs may not finish correctly
Temporary Solution:
Abort the run if the run has finished (by time).
Fix Information:
n/a
Keyword:
One-line Description:
Valve-Thermostat-Cluster time table can be edited in read-only mode
Problem:
Chromatographic Data Systems (CDS) can temporarily set access to driver functions to read-only. By mistake, the time table of valve-thermostat clusters (VTC) is editable. This may cause issues for the CDS.
Temporary Solution:
Do not edit the VTC time table in read-only mode.
Fix Information:
This has been fixed in driver A.02.14.
Keyword:
One-line Description:
Wrong purge flow and duration shown in prepare pump dialog depending on regional settings
Problem:
Some regional settings (e.g. German) interchange the digit grouping symbol with the decimal symbol, i.e. 1,234.56 in English is 1.234,56 in German. The prepare pump dialog for 1290 Infinity and 1290 Infinity II pumps (G4204A, G4220A, G7104A, G7120A) does not apply this logic correctly and displays e.g. a value 0.500 min read from the instrument as 500 min.
Temporary Solution:
As a workaround, correct the value manually, e.g. to 0,5 min (half a minute), then the correct value will be sent to the instrument.
Fix Information:
This has been fixed with driver A.02.15
Keyword:
One-line Description:
Maximum column void volume is 50 mL
Problem:
Import of column information with a void volume larger than 50 mL from the OpenLAB CDS ChemStation Edition column database may fail because of a numeric limit in the driver.
Temporary Solution:
Avoid values larger than 50 mL. As a workaround, try to write void volume information e.g. to the comment field.
Fix Information:
This shall be fixed with an upcoming driver release.
Keyword:
One-line Description:
Pump pressure is limited by lowest pressure of a valve in a valve thermostat cluster
Problem:
If a valve thermostat cluster is configured using one or multiple valves, the valve with the lowest possible maximum pressure determines the maximum pressure of the entire cluster, e.g. a 2-pos/6-port valve with 1300 bar is used for switching between to multicolumn thermostats with column selector valves of 600 bar and 800 bar. Then 600 bar would be the maximum pressure for that cluster and would limit the pump pressure accordingly. In case of two 8-pos/9-port valves using topology 5 (V-C-V), one valve is before the column in the high pressure flow path and the other one after the column in the low pressure flow path. In that case, the valve in the low pressure flow path should not limit the pump pressure but it does. In all other topologies, all valves are as well in the high pressure as low pressure flow path.
Temporary Solution:
n/a
Fix Information:
This has been fixed with driver version A.02.16.
Keyword:
One-line Description:
Seal wash for Preparative Pump G1361A or Preparative Pump Cluster is displayed as "off" even when it's on
Problem:
Seal wash for Preparative Pump G1361A or Preparative Pump Cluster is displayed as "off" even when it's on
Temporary Solution:
n/a
Fix Information:
Shall be fixed with an upcoming release.
Keyword:
One-line Description:
G1329A Autosampler tray types are not updated in Thermo Chromeleon
Problem:
In Thermo Chromeleon software with "Agilent Drivers for Thermo Chromeleon", the tray type is not updated if a tray of a G1329A Autosampler is replaced and if an external tray is configured.
Temporary Solution:
Close the Thermo Chromeleon console. Start the Chromeleon configuration manager. Re-configure the system and manually add the external tray of the autosampler.
Fix Information:
This has been fixed with LC & CE Drivers A.02.15., which will be made available through an upcoming "Agilent Drivers for Thermo Chromeleon" release.
Keyword:
One-line Description:
Fraction collector stop times do not end runs
Problem:
For previous firmware revisions, fraction collectors could be stop time masters same as pumps and injectors. If a stop time is set for a stop time master, this will end the run after the time set. In case of multiple possible stop time masters, the shortest time will apply. Other modules can refer to the stop time master (option as pump/injector) or set their own stop times. For other modules, the stop time will not end the run but the module activity, e.g. if the detector has a shorter stop time than the pump, signal acquisition will end before the run. Since firmware A.06.54, fraction collectors can no longer be stop time masters, i.e. their stop times will no longer end a run.
Temporary Solution:
If a stop time is set for the fraction collector, this change may cause a changed method behavior. If a run stop time is needed, please set it for the pump or injector.
Fix Information:
n/a
Keyword:
One-line Description:
Shutdown recovery does not work for Preparative Pump Clusters in a Multi-Controller environment
Problem:
When multiple controllers are connected to a system with a Preparative Pump Cluster and one controller triggers a Shutdown, then that shutdown state cannot be recovered from the other controller.
Temporary Solution:
Either use the controller that initially caused the Shutdown to recover or disconnect that controller from the system and use any other controller to recover from the shutdown state.
Fix Information:
N/A
Keyword:
One-line Description:
Retention times may be slightly too high for DAD data acquisition rates below 1 Hz
Problem:
If very low data acquisition rates are used for the DAD, these frequencies are rounded in the driver and chromatographic data system. Affected data rates are 0.3125 Hz (rounded to 0.31 Hz, corresponding to 16 seconds response time) and 0.625 Hz (rounded to 0.62 Hz, corresponding to 8 seconds response time). Data acquisition rates are used by the data analysis for calculating the time values from the data point counter (e.g. at 2 Hz, the next data point comes 0.5 seconds later). Because of the rounding, the real module frequency is higher by 0.8% than what is shown in the UI/report and retention times are increased by the same factor. The effect increases with the run time, e.g. a peak coming at 10 minutes would be displayed at 10:05 minutes. This issue has been introduced with LC driver A.02.11 in 2015. It affects all DADs regardless of the CDS. The issue only becomes visible when comparing measurements run with affected drivers and non-affected drivers, but not e.g. between calibration and quantitation runs with the same software.
Temporary Solution:
n/a
Fix Information:
This has been fixed with driver version A.02.16.
Keyword:
One-line Description:
Do not use instructions Inject, Valve and Remote in injector programs in case of overlapped injections
Problem:
When using instructions Inject, Valve with parameter "Main Start" or Remote with parameter "Start" in combination with overlapped injections, this may cause a second run start during the initial run. This may result in runs with infinite run times; the dashboard indicates that modules would have completed a run but actually the run continues. Also, several samples may be injected during the same run. In the special case of a customer using an injector program which is not intended for the use with overlapped injection, this may result in the injection of a second sample during the same run.
Temporary Solution:
Do not use instructions Inject, Valve and Remote in injector programs in case of overlapped injections
Fix Information:
Since LC driver A.02.16, the combination of these commands with overlapped injections is no longer possible. Runs with such methods will not be started. This may also stop a sequence with such a method.
Keyword:
One-line Description:
Do not change injection method parameters during overlapped injection
Problem:
Overlapped injection means, that the next sample (injection 2) has already been drawn during the analysis of the current sample (injection 1). It may be possible to change injection parameters like the injection volume or sample location during a run. As the injection of a sample is done by switching the injection valve, changed injection parameters do not affect the injection of a sample, which has been drawn already. Example: 1. The first injection injects 5 µl sample 2. During this run, 5 µl of the next sample are drawn per overlapped injection 3. The user changes the injection volume to 2 µl 4. After completion of run 1, the second injection is done with 5 µl (which is the sample volume in the needle/sample loop) However, an injection volume of 2 µl may be reported for the second run, as the method has been changed before the start of this run.
Temporary Solution:
Changing method parameters during the run always carries a risk, as this may interfere with the current instrument status or ongoing chromatography, e.g. changing a gradient composition or flow rate. Use such functionality with care. Avoid using this functionality during overlapped injection. Agilent OpenLAB CDSs allow restricting the access to this feature (change during run) depending on the user role. This restriction is recommended for standard users.
Fix Information:
Driver A.02.16 and sampler firmware D.07.13 prohibit the change of injection parameters during an overlapped injection by aborting that run.
Keyword:
One-line Description:
Module stays offline after a configuration change using the "Modify" function
Problem:
If method resolution occurs due to a configuration change, after applying a modify function and the user did not accept this resolution within one minute, the module goes offline.
Temporary Solution:
Either accept the resolution within one minute or restart the CDS (Chromatographic Data System).
Fix Information:
n/a
Keyword:
One-line Description:
Sampling diagram has been removed for Infinity II samplers
Problem:
For previous versions of samplers OpenLAB CDS ChemStation and EZChrom Edition showed a sampling diagram. For Infinity II samplers this functionality has been replaced by the sample entry. If the sampling diagram is opened, an empty window is displayed.
Temporary Solution:
N/A
Fix Information:
Use sample entry functionality.
Keyword:
One-line Description:
Changing multiple trigger settings for Infinity II Fraction Collectors at the same time did not work properly
Problem:
When loading a method from the instrument, trigger settings with the same time are discarded.
Temporary Solution:
Avoid duplicate times for trigger settings in the method.
Fix Information:
This has been fixed with driver version A.02.16.
Keyword:
One-line Description:
Auto configuration fails when changing the valve type in an MCT for an existing valve thermostat cluster
Problem:
Auto configuration fails when changing the valve type in an MCT (Multi Column Thermostat) G7116A/B for an existing VTC (valve thermostat cluster). When trying to configure the valve thermostat cluster an unhandled exception is displayed.
Temporary Solution:
Do an auto configuration without clustering the modules, start the CDS and close it again, then do a second auto configuration and set up the VTC cluster as desired.
Fix Information:
This has been fixed with driver version A.02.16.
Keyword:
One-line Description:
Under special circumstances, wrong injection volumes may be reported for ChemStation sequences of overlapped injections by the Multisampler
Problem:
This may be seen when Multisamplers G7167A/B or G5668A are used in overlapped injection mode in ChemStation sequences. If the injection volume (e.g. 2 µl) is set in the sequence table (line 1) and the subsequent line (line 2) in the sequence table does not set a volume, that injection will use the volume of the method (e.g. 5 µl) in line 2, which is the correct behavior. However the report will show the sequence injection volume (2 µl) of line 1 for the method injection volume (5 µl) in line 2, which may be a different volume. If the third line does not set a volume in the sequence table either, the method injection volume has been changed by the sequence. i.e. 2 µl will be injected and reported, while 5 µl would have been the expected volume.
Temporary Solution:
Do not use G7167A, B or G5668A with overlapped injection in combination with a sequence table that sets the injection volume in ChemStation. Either set the injection volume in the method or in all lines of the sequence table.
Fix Information:
This has been fixed in driver version A.02.16.
Keyword:
One-line Description:
When a method specifies a wash position, that is physically not available, the method will not be sent to the instrument
Problem:
If a method is used, that specifies a wash position, which is actually physically not available in the current tray configuration (e.g. no tray inserted, tray inserted with different positions or no well-plate assigned), the complete method is NOT sent to the instrument and only a logbook entry is made. No error message occurs telling the application/user, that the method was NOT sent to the instrument. When starting a new analysis, this is executed with the previously used method. Please consider that the following samplers are NOT affected by this issue: G7167A/B, G5668, G7129A/B, G7157A and G4767A .
Temporary Solution:
Please make sure that the wash position specified in the method is physically available, so that the method can be sent successfully to the instrument.
Fix Information:
This issue will be fixed with driver version A.02.17.
Keyword: ColumnComp Configuration , ColumnComp Driver , ColumnComp Status
One-line Description:
TCC Cluster, TCC2 shows always valve position 1
Problem:
In a TCC cluster of 2 G1316C TCC, the TCC2 shows always valve position 1. The TCC1 shows the correct position.
Temporary Solution:
n/a
Fix Information:
Resolved in Rc.net Driver Revision: A.02.03
Keyword: ColumnComp Configuration , Pump Configuration
One-line Description:
PumpValve-Cluster & TCC-Cluster halts sequence once methods change valve position
Problem:
During sequence, if method change causes valve to be switched, the ChemStation hangs.
Temporary Solution:
n/a
Fix Information:
Fixed in A.02.04
Keyword: Common Infrastructure
One-line Description:
High load on CAN may cause “Spectra runbuffer overflow” entries and a loss of spectra
Problem:
If LAN is connected not to LC module generating most data (i.e. to Pump in spite of DAD's presence) then interconnecting CAN connection between modules might get overloaded. Potential consecutive loss of spectra may be observed and is flagged as “Spectra runbuffer overflow” in logbook and on report.
Temporary Solution:
Installation documentation for LC HW states that the LAN access should be in the module with the highest workload, i.e. by DAD/MWD – FLD – VWD – RID – Pump – ALS (in this order) and independent whether it is a 1100 – 1200 – 1290 – 1260 system.
Fix Information:
n/a
Keyword: Common Infrastructure
One-line Description:
LC instrument remains offline
Problem:
If during initialization of communication between RC.Net LC Drivers in ChemStation and the connected LC module a communication problem appeared, the LC driver might not be able to recover from any further communciation problems during initialization. Instead the instrument in ChemStation would (falsely) remain offline.
Temporary Solution:
If the network connction between ChemStation and LC is stable and operational, either a reboot of the ChemStation or of the connected LC module is able to resolve the problem arising from consecutive communication errors locking out the instrument into offline.
Fix Information:
n/a
Keyword: Common Infrastructure
One-line Description:
Wrong Flow setting displayed when re-opening the Method User Interface
Problem:
Setting the Flow on the G1376A using the Method User Interface. After pressing "OK" the flow is applied but opening again the Method User Interface the Flow=0 is displayed.
Temporary Solution:
None
Fix Information:
Fixed in Driver revision A.02.04 SP1
Keyword: DAD/MWD Configuration
One-line Description:
Installing a lamp with tag may invalidate "alway use lamp" setting in detector's control
Problem:
Installing a lamp with tag may invalidate the detector's control setting "always use lamp" and silently modify it to "use lamp only if lamp tag is available".
Temporary Solution:
Check detector's Control setting after installing a new lamp.
Fix Information:
Fixed in A.02.04
Keyword: DAD/MWD Configuration
One-line Description:
Autobalace executed although in Sequence table set to "OFF"
Problem:
1) A method XYZ.M is saved with following DAD settings: Autobalance -> Prerun 2) A sequence table is saved using the method XYZ.M and AutoBalace set to "OFF" 3) The sequence gets started and although AutoBalace set to "OFF" it is executed.
Temporary Solution:
still under investigation
Fix Information:
none
Keyword: DAD/MWD Driver
One-line Description:
Occasional shift in retention times for G1315A/B or G1365A/B
Problem:
Occasionally some early data points (with negative time stamp) may occur that have not been handled correctly. Some slight deviation / jitter of retention times compared to similar runs may happen.
Temporary Solution:
n/a
Fix Information:
A patch for RC.Net Driver A.02.05 or A.02.06 is available: A.02.05 [SP1], respectively A.02.06 [SP1]
Keyword: DAD/MWD Driver
One-line Description:
Lowest possible DAD wavelength is 190.5 nm
Problem:
Lowest possible DAD wavelength is 190.5 nm. In earlier EZChrom and ChemStation revisions it was 190 nm. The midpoint wavelength or bandwidth need to be changed such that the lowest wavelength is 190.5 nm.
Temporary Solution:
Modify methods and set the wavelength and bandwidth such that their lowest wavelength is 190.5 nm.
Fix Information:
Has been fixed with driver A.02.11
Keyword: DAD/MWD Driver , DAD/MWD Status
One-line Description:
Incomplete signal description in the online plot window
Problem:
DAD 1A (no additional information) is shown DAD 1A, wavelenght,bandwitdh,reference WL, ref. BW is requested
Temporary Solution:
n/a
Fix Information:
Resolved in Revision: A.02.03
Keyword: DAD/MWD Driver , FLD Driver
One-line Description:
G1315A/B do not show spectral data and G1321A/B show wrong time stamps for spectra
Problem:
RC.Net Driver's Interpretation of timestamp associated with spectra sent from device is wrong. So G1315A/B DADs appear to show no spectal data, while all spectral data of G1321A/B FLD appears to have a timestamp of "0".
Temporary Solution:
n/a
Fix Information:
ChemStation B.04.03 DSP2 was issued
Keyword: Dashboard
One-line Description:
EMF help information not available using the Instrument Control Framework
Problem:
Currently the EMF help information not available using the Instrument Control Framework
Temporary Solution:
The EMF (Early Maintenance Feedback) can only be used in conjunction with Agilent Lab Advisor. Within ICF, the EMF (Early Maintenance Feedback) status of the module is displayed by its EMF-specific color-coding. The tooltip gives further information about the EMF status. To modify EMF limits or clear EMF values, use the Agilent Lab Advisor.
Fix Information:
n/a
Keyword: ELSD Driver
One-line Description:
In localized CDS for ELSD detector G4218A no signal data is shown or stored
Problem:
On a localized chromatograpy data system the driver for ELSD detector throws an exception and fails to show or store the detector's signal data. On an English system the ELSD driver's operation is not affected.
Temporary Solution:
n/a
Fix Information:
For a localized (e.g. Chinese, Japanese...) system a patch for the ELSD driver is made available.
Keyword: ELSD Driver
One-line Description:
ELSD G4218A can not handle change of Sample Time during run
Problem:
With Rc.Net driver internal filters of ELSD G4218A get confused by change of "Sample Time" during run.
Temporary Solution:
n/a
Fix Information:
fixed with LC Drivers A.02.03
Keyword: Globalization , Sampler Configuration
One-line Description:
Flexible Cube G4227A does not work with HiP ALS G1367E
Problem:
On Chinese or Japanese CDS only the 1290 Infinity Flexible Cube G4227A does not work with High Performance Autosampler G1367E. On English CDS the operation of 1290 Infinity Flexible Cube G4227A with High Performance Autosampler G1367E is not affected.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: Pump Configuration
One-line Description:
Misrepresentation of Bottlefillings in Dashboad of PumpValveCluster
Problem:
When a Valve is configured for Channel A in PVC the visual presentations of the BottleFillings of ChannelB, ChannelC and ChannelD are wrong. It will not show the BottleFillings of the corresponding Channel but the BottleFilling of Channel A Valve Pos 2 etc.
Temporary Solution:
none
Fix Information:
Will be fixed with the Rc.NET Drivers Rev . A.02.06
Keyword: Pump Configuration
One-line Description:
Cannot Check “Pump and solvent selection valve installed” Box for Flex Cube if Once Clear it
Problem:
LC Driver version: A.02.06 [363] (Test application/Install on Japanese ChemStation) 1. Open Instrument configuration dialog 2. Select Flexible Cube 3. Open Flexible Cube Configuration dialog 4. Clear the “Pump and Solvent selection valve installed” check box, then press OK 5. Re-open Flexible Cube Configuration dialog 6. Thick that check box and press OK 7. Open Flexible Cube Configuration dialog again -> check mark is gone
Temporary Solution:
Workaround: use autoconfig to set up the FlexCube
Fix Information:
Fix in the next rev RC.Net A.02.07.
Keyword: Pump Driver
One-line Description:
Flow unit in Online Plot for Nano pump is incorrect.
Problem:
The flow unit in the Online Pot for the Nano Pump is displayed as ml/min. The correct unit shoulf be µl/min.
Temporary Solution:
None.
Fix Information:
Fixed in driver revision A.02.04 SP1.
Keyword: Pump Driver
One-line Description:
Memory leak in pump method dialog may cause performance drop
Problem:
A memory leak in pump method dialog may cause performance drop of the LC ChemStation (C.01.03 or earlier) application if methods get changed very often and/or the ChemStation instrument is operated several weeks without restarting the instrument. The memory leak is about 1-2 MB large and this portion of memory does not get released after opening the instrument method dialog - which does always show the pump parameters, first.
Temporary Solution:
In order to avoid a performance decrease due to permanent memory allocation it is recommended to restart each ChemStation instrument after 2-3 weeks of operation. A user macro is under development and testing to remind users of restarting a specific instrument after 2 weeks of operation.
Fix Information:
This defect is fixed in LC/CE driver version A.02.05 or higher included in OpenLAB CDS ChemStation C.01.04. OpenLAB CDS ChemStation C.01.03 installations can be updated with update HF 08 (or higher) and LC/CE instrument drivers version A.02.06. The Update HF 08 and instrument drivers are available for download from https://agilent.subscribenet.com/control/agil/product?child_plneID=589223&ver=ARC.
Keyword: Pump Driver , Pump Status
One-line Description:
Pump overpressure: impossible to turn off pump via UI
Problem:
In cases where the pump runs into an overpressure situation the user wants to turn off the pump as fast as possible, e.g. by clicking the ON/Off button of the UI. However, the overpressure is interpreted as an not ready condition and button changes to "make device ready" and by clicking it, the pump won't turn off.
Temporary Solution:
The user needs to right-click the UI, go to control, select PUMP OFF and press o.k.
Fix Information:
n/a
Keyword: Pump Method
One-line Description:
PumpValveCluster with ISET - Solvent composition: resulting %A is wrong (at 1 line in timetable)
Problem:
1. Working with a G4220A pump with ISET enabled. 2. The emulated pump was: G1312B no mixer. 3. Set up a timetable. 4. Added a G1160A valve into the system. 5. Reconfigured the instrument and setup a pump-valve-cluster. 6. During startup selected "Save instrument settings in new method". 7. Enabled ISET and selected G1311A pump this time. -> the timetable of previous configuration still exists, but on one line "95.1%A and 5%B" is displayed instead of "95%A, 5%B
Temporary Solution:
Select Method -> New Method
Fix Information:
Solved with RC.Net A.02.07
Keyword: Sampler Configuration
One-line Description:
Control of Tray illumination missing for G1329B & G4303A
Problem:
RC.Net driver for high performance autosampler does not present possibility to switch on or off tray illumination of G1329B or G4303A.
Temporary Solution:
On ChemStation's command line enter: print SendModule$(LALS,"LGHT 1") to switch on sampler's illumination and print SendModule$(LALS,"LGHT 0") to switch it off. In ChemStation the use of a configuration with 'Cassic' drivers might also be an option.
Fix Information:
fixed in A.02.02 SP1
Keyword: Sampler Configuration
One-line Description:
Parameter mismatch for custom-defined Well Plates
Problem:
The parameters that were offered to define customized well plates did not intuitively match the dimensions of a well plate. It was not possible to define whether a plate contains wells or vials. This could also lead to errors in the injected volume.
Temporary Solution:
No temporary fix available.
Fix Information:
fixed in A.02.02 SP1
Keyword: Sampler Configuration
One-line Description:
Use Vial as Fraction collections
Problem:
Started a run with fraction collection. The fraction collector config does not show 10 vials but only trays.
Temporary Solution:
If you have installed a 2 WP-Tray, vials are allways forbidden to use for fractionation, regardless if there are wellplates inserted or not.
Fix Information:
Issue fixed with LC and CE Driver revision A.02.07
Keyword: Sampler Configuration , Sampler Status
One-line Description:
Control of Tray illumination missing for new G1329A
Problem:
New G1329A ALS contain a tray illumination now. RC.Net driver for standard autosampler does not present possibility to switch on or off tray illumination of these new G1329A ALS.
Temporary Solution:
Check if G1329A is a new one and already has tray illumination. On ChemStation's command line manually enter: print SendModule$(LALS,"LGHT 1") to switch on sampler's illumination and print SendModule$(LALS,"LGHT 0") to switch it off. In ChemStation the use of a configuration with 'Classic' drivers might also be an option.
Fix Information:
fixed with LC Drivers A.02.03
Keyword: Sampler Driver
One-line Description:
Control of tray illumination missing for G1329A/B & G4303A in Japanese and Chinese ChemStation
Problem:
The following problem occurs in Japanese and Chinese ChemStation only: RC.Net drivers for Agilent 1260 Infinity Standard Autosampler G1329A/B or Agilent 1260 Infinity SFC Standard Autosampler G4303A do not provide any possibility - neither on ChemStation's menu nor on sampler's context menu - to switch on or off tray illumination inside G1329A/B or G4303A. Control of Agilent 1260 Infinity Standard Autosampler G1329B by 'classic' drivers of ChemStation is not affected. Agilent 1260 Infinity SFC Standard Autosampler G4303A requires the RC.Net Driver. No 'classic' driver for it exists.
Temporary Solution:
On ChemStation's command line enter: print SendModule$(LALS,"LGHT 1") to switch on sampler's illumination and: print SendModule$(LALS,"LGHT 0") to switch it off.
Fix Information:
The issue will be solved in driver version A.02.03.
Keyword: Sampler Driver , Sampler Method
One-line Description:
Injection valve cleaning, entering new values does not work
Problem:
Go to setup -> injector cleaning -> check time1 to 4 and enter a time. Close dialog and open again. Entry fields for time is disabled.
Temporary Solution:
You have to uncheck and check the time 1 to 4 again to enter new values
Fix Information:
To be Resolved in Revision: future
Keyword: Sampler Driver , Sampler Status
One-line Description:
Larger injection volume with 900µl head may be incorrectly displayed after injection
Problem:
With G1329A/B, a 900µl head installed, and a large injection volume specified the RC.Net Drivers may display an irregular injection volume after the injection. Nevertheless the volume, which got injected, correctly represents the method's setpoint. It is a problem affecting only the presentation after the injection cycle. Neither the injected volume itself nor the display during the injection cycle are affected. For the duration of the injection cycle itself the correct injection volume is shown, and injected.
Temporary Solution:
n/a
Fix Information:
This issue has been fixed with driver release A.02.04.
Keyword: Sampler Method
One-line Description:
Injection Volume not shown when loading a method (Inactive)
Problem:
The injection volume on a method is only shown correctly after the start of the sequence. After just loading the method, the previous used inj vol is shown. ChemStation B.04.02
Temporary Solution:
n/a
Fix Information:
fixed with release A.02.04 of the LC Drivers.
Keyword: Sampler Method
One-line Description:
ICF A.01.04 - No method download, if method contains pretreatment/injector program steps.
Problem:
Methods including pretreatment/injector steps are not downloaded to the instrument, prior to a run.
Temporary Solution:
n/a
Fix Information:
The defect is fixed with the Driver Release A.02.06 In relation to the Instrument Control Framework, a PointPatch is available. Please contact your Agilent Support Team.
Keyword: Sampler Method
One-line Description:
Dua Loop Sampler: ACQ method shows wrong loop with overlap injection
Problem:
Pre Cond.: Overlapped injection wit overfill by factor with a DL with different loop sizes for upper and lower loop Consequence: due FW automatism it happens that we will report the wrong loop and the wrong injection volume Wrong injection volume reported in the case of 2 different loops (does not make sense in the application). A logbook entry: "Warning: Used injection volume can be different then specified in the method due to different loop size."
Temporary Solution:
no fix
Fix Information:
n/a
Keyword: Sampler Method
One-line Description:
Injection specific injection volumes may get propagated to following injections
Problem:
The following LC driver specific issue has been reported for OpenLAB CDS ChemStation C.01.03 and driver version A.02.05: When overwriting the default injection volume defined in the method by an injection volume specified in the sequence table of OpenLAB CDS, non-integer formatted values (e.g. 0.8 ul, 2.4 ul,...) may get propagated to all following injections. If the injection specific injection volume is an integer value (1,2,3, ... ) this defect does not occur. The applied injection volume appears on classical as well as on intelligent reports.
Temporary Solution:
This defect does not affect workflows that do not include injection specific injection volumes. When using injection specific injection volumes it is recommended to write the default injection volume to each sequence line (e.g. by using the sequence fill down wizard) and modify the injection volume for those injections where a non-default values should be used.
Fix Information:
This defect is fixed LC/CE driver version A.02.06 introduced with OpenLAB CDS ChemStation C.01.04. This driver version can also be installed on top of OpenLAB CDS ChemStation C.01 with HF05 or later. The driver and hot fix installation packages are available for download on https://agilent.subscribenet.com/control/agil/product?child_plneID=589223&ver=ARC
Keyword: Sampler Status
One-line Description:
For overlapped injections in vial samplers G1313A and G1329A/B, injection volumes and sample locations are not updated synchronously in the status UI
Problem:
For overlapped injections in vial samplers G1313A and G1329A/B, injection volumes and sample locations are not updated synchronously in the status UI. This means that the second sample of an overlapped injection is drawn up already and the UI displays the injection volume of that sample but still the location of the sample which is currently being analyzed is shown
Temporary Solution:
n/a
Fix Information:
With LC driver A.02.10 the UI displays injection volume and sample location of the sample currrently being analyzed.