Software Status Bulletin

Headspace Driver Software     G7319AA

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.

Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

Keyword: 

One-line Description:

Vial Status does not update appended sequence originally sent from Queue

Problem:

For example, send two headspace sequences of 3 lines to the queue from Easy Sequence. While the first sample is running, open the native sequence table and append one or more vials.

This makes the sequence in the Queue become uneditable correctly, but the Vial Status never updates and after a minute or two and error messages appear in the logbook.

Temporary Solution:

Either use the queue or the native sequence table - do not use both when running one sequence.

Fix Information:

n/a

Keyword: 

One-line Description:

Untranslated messages in the logbook in B.01.01 headspace software

Problem:

English strings will appear in the logbook for Chinese and Japanese.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Unplugging and restoring LAN brings 7697 back with limited connection

Problem:

Unplugging and restoring LAN brings 7697 back with limited connection.  The system will continue to run with limited status updates.  All vials will be processed correctly.

Temporary Solution:

Restart the data system.

Fix Information:

n/a

Keyword: 

One-line Description:

The GC Enters Prerun Too Early for Splitless Modes and Pulsed Split

Problem:

Set up a splitless (or pulsed split) method. The 7890 goes into pre-run at the beginning of the sample movement, rather than just prior to injection. This means for long vial equilibration times that the inlet is not being purged.

Temporary Solution:

Do not use splitless mode with the 7694 and G1888A headspace samplers.

Fix Information:

This will work in the 7697A headspace sampler with a minimum firmware revision of A.01.02.  The user needs to deselect the "Manual Run on Prep Run Request" on the 7890 configuration screen to make it work.

Keyword: 

One-line Description:

Documentation wrong for pause recovery

Problem:

The help states incorrectly that the you can resume a paused sequence action from the data system.  This must be done from the 7697 keypad.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

The ChemStation Freezes if the Headspace APG Remote Cable is Disconnected

Problem:

If the APG remote cable is disconnected from the headspace during a sequence, the software becomes unresponsive. When the headspace makes an injection the ChemStation logs that the GC did not start, then the software becomes completely unresponsive. It must be aborted by task manager.

Temporary Solution:

Abort the software from task manager.  Reconnect APG Remote Cable and Restart the ChemStation.

Fix Information:

This will be fixed in B.01.02 Headspace Software.

Keyword: 

One-line Description:

Partial Sequence Acquisition with GC ChemStation Using Headspace Samplers

Problem:

Partial sequence acquisition with GC ChemStation using headspace samplers is not supported.  If it is used the headspace will run the entire sequence.  

This defect is documented in the G2070BA Software Status Bulletin (SSB) as KPR #1603.

Temporary Solution:

There is a patch available to provide the ability to run Partial Sequence acquisition using a headspace sampler with ChemStation B.04.03 DSP1 [54] and headspace revision B.01.01.  

The patch on B.04.03 DSP1 [54] and implementation in C.01.03 OpenLab ChemStation only work when the headspace is configured on the front inlet.  It does not work when the headspace sampler is configured on the back inlet.

To have this functionality available on the back inlet, ChemStation to B.04.03 SP1 or OpenLab C.01.04 is required.

Fix Information:

n/a

Keyword: 

One-line Description:

The Headspace Printed Method Differs from Actual Parameter Settings in B.01.01

Problem:

In B.01.01 headspace software, the printed method differs from the actual headspace method parameters.  This is fixed in B.01.01.1

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01.1

Keyword: 

One-line Description:

If a Sequence Line is Locked, it Can Not be Edited to Change the Sample Name.

Problem:

In B.01.01, B.01.01.1 and B.01.02 headpsace software, if the sequence line is locked, it cannot be edited to change the sample name.  This is applicable in all headspace units, all data systems.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Abort Behavior on 7694B and G1888A Headspace Units

Problem:

This is applicable to the 7694B and G1888A headspace units, on all data systems.  In B.01.01 and verions prior, the if the headspace unit had a fault, it had to be aborted manually in the data system.  In B.01.02, the G1888 will abort the ChemStation correctly, the 7694B will not.

Temporary Solution:

n/a

Fix Information:

G1888A behavior is fixed in B.01.02 headspace software.

Keyword: 

One-line Description:

7697A and 7693A ALS cannot be configured at same time on E.02.02 GCMSD System

Problem:

When the ALS is installed, you could not edit the ALS sequence.

Temporary Solution:

In B.01.01.1 headspace software, if the user just wants to use ALS, they must choose “None” in 7697A configuration from “Agilent MSD Configuration” and then the sequence will run as expected.

Fix Information:

Fixed in B.01.02 headspace software.

Keyword: 

One-line Description:

7694B or G1888A: It is Not Possible to Run a Sequence using ALS as Injection Source With Headspace Software Installed

Problem:

This is applicable to the G1888 and 7694B headspace samplers on all data systems.  

If a GC is configured with a G1888A and 7693A ALS.  The 7693A ALS is selected as the injection source and the method is saved.  If a sequence is run  with the autosampler as the selected injection source, the run completes but the sequence does not continue; it is locked up.  There are 2 AgHSpace applications running in Task Manager and they are not responding and must be ended.  The Chemstation session is also not responding.

Temporary Solution:

n/a

Fix Information:

For the G1888A headspace sampler this is fixed in B.01.02.

For the 7694B headspace sampler B.01.02 will be required with a patch.

Keyword: 

One-line Description:

GCMSD ChemStation Pause Behavior

Problem:

If you pause from the GCMSD ChemStation, the headspace status will show aborted and the headspace sampler will be aborted.

Temporary Solution:

Pause from the instrument front panel will work as expected.

Fix Information:

n/a

Keyword: 

One-line Description:

The Headspace Sampler Status Can Only Be Turned ON/OFF When Configuring the Headspace Monitors in GCMSD ChemStation

Problem:

The HS Status can only be turned ON/OFF when configuring the Headspace Monitors in GCMSD ChemStation.  The HS Show/Hide Status under Instrument is always grayed out.  This is different from the GC Show/Hide Status, which can be controlled from the drop-down menu.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Behavior of the ChemStation Status Scrollbar

Problem:

If you start a sequence and move to the headspace vial status tab, resize the ChemStation container window to get a scrollbar, move the scrollbar, and it will appear to be stuck.  Wait for a few seconds and the scrollbar will reset on its own.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Uninstall Add-On Software Packages Before Uninstalling OpenLab CDS

Problem:

If using C.01.04 OpenLab CDS it is critical that add-on software packages (such as headspace, CTC) must be uninstalled before uninstalling OpenLab CDS.  

In the case that the OpenLab CDS is uninstalled without uninstalling the add-on software, insert the add-on software disk and select the "repair" option when prompted.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

When "Edit Entire Method" is selected with headspace software installed, the method will become dirty

Problem:

When "Edit Entire Method" is selected with headspace software installed, the method will become dirty

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03

Keyword: 

One-line Description:

The 7694B Cannot be Configured on Japanese Operating Systems

Problem:

Impacts 7694B Headspace Sampler only on Japanese Operating Systems

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03

Keyword: 

One-line Description:

In EZChrom, it is Possible in Some Cases that the 7890A GC Aborts a Sequence but tne Headspace Will Continue On

Problem:

This occurs in Open Lab EZChrom Version A.04.02 workstation and earlier when  Sequence Action Continue for the 7697A or Proceed with the G1888/7694B in EZChrom

Temporary Solution:

Do not use Sequence Action Continue for the 7697A or Proceed with the G1888/7694B in EZChrom

Fix Information:

n/a

Keyword: 

One-line Description:

The 7697A Headspace Sampler Sampling Diagram Screen May Blink

Problem:

The 7697A headspace sampler sampling diagram screen may intermittently blink.  There is no impact on functionality, it is cosmetic.

Temporary Solution:

n/a

Fix Information:

Fixed in Headspace Driver revision B.01.03.

Keyword: 

One-line Description:

Sequence Table will accept more than 1 injection per vial when Headspace is in Single Extraction Mode

Problem:

The sequence table will accept more than 1 injection per vial when the 7697A headspace sampler is in single extraction mode. The headspace will run all of the injections. 

This behavior emulates behavior available in the G1888 headspace sampler and is documented in Help.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Headspace continues after stop sequence is clicked from the ChemStation menu or Sampling Diagram

Problem:

Select Stop Run/Inject/Sequence from the ChemStation menu or from the Sampling Diagram. This shows yellow 'Sequence Stopping//Data Acquisition' but the headspace sequence continues running.
Headspace continued to process vials and generate data until end of sequence.

Temporary Solution:

n/a

Fix Information:

No fix planned.  
The headspace (G1888 or 7697) cannot be stopped or paused from the ChemStation menu or Sampling Diagram. It can/must be paused from the headspace (HS) Status bar ‘Pause Sequence’.

Keyword: 

One-line Description:

HS Loop Size Volume is not reported

Problem:

G73xxAA Headspace Software for GC ChemStation version B.01.03 cannot report loop size volume.

Temporary Solution:

In HS driver B.01.01.1 or later and OpenLAB C.01.01 or later the loop volume is printed as part of the method listing. The loop volume can be configured from the Configuration screen in ChemStation or via the keypad.

Fix Information:

Fixed in HS driver B.01.04 and OpenLAB C.01.05.  The user will be able to use intelligent reporting to get more information about the run. If a sample report is constructed with "Advanced Run Information" then the loop volume will be reported on the Sample Report.

Keyword: 

One-line Description:

IQT Error for B.01.04 or Higher Version Headspace Software

Problem:

When installing B.01.04 or higher version Headspace Software on pre-OpenLAB versions of ChemStation (all B-series) or MSD ChemStation, the IQT report will fail. The error is due to the version number of the RapidControllF.dll file. 

Below are two examples for the error: 
For pre-OpenLAB versions the error displayed is:
"Invalid file is c:\chem32\core\rapidcontrolif.dll. The Expected Version is 2.8.6.0 but installed version is 2.8.7.0."
For MSD ChemStation the error displayed is: 
"Invalid file is c:\chem32\core\rapidcontrolif.dll. The Expected Version is 2.6.1.0 but installed version is 2.8.7.0."

Temporary Solution:

n/a

Fix Information:

This error is to be expected and there will be no affect on functionality of the software.

Keyword: 

One-line Description:

Headspace does not go to Sleep as scheduled

Problem:

MSD ChemStation E.02.02 SP2
HSS B.01.04
7697A FW A.01.05.3
7890B FW B.02.01
Set the HS Sleep time to 10:30 AM and start a 10 min sequence at 10:25 AM. The HS does not go to sleep 10 minutes after the completion of the sequence as expected.

Temporary Solution:

Workaround: Run the sequence from the HS keypad.

Fix Information:

This issue is resolved in Headspace Driver Revision B.01.05.

Keyword: 

One-line Description:

7697 Detailed Status does not number the extraction/injections when run in Concentrated Extraction Mode

Problem:

7697 Detailed Status does not number the extraction/injections when run in Concentrated Extraction Mode. The individual extractions are noted, but not numbered.

Temporary Solution:

n/a

Fix Information:

This issue was resolved in Headspace Driver Revision B.01.05.

Keyword: 

One-line Description:

7697 Detailed Status does not number the injections when run with MHE mode

Problem:

7697 Detailed Status does not number the injections when run with MHE mode.The individual injections are noted, but not numbered.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in Headspace Driver Revision B.01.05.

Keyword: 

One-line Description:

MHE returns vial to the tray after each extraction

Problem:

MassHunter B.07.00 Sp1
HSS B.01.04
7697 HSS 
7890A

Configure 7890A-5975-7697. Create a MHE method and create a sequence with the MHE method. The sequence has 3 lines with a different sample names for each line. After each injection the vial is returned to the tray, then the vial is moved to the headspace oven again.

Temporary Solution:

n/a

Fix Information:

In order for MHE to work correctly the sample name has to be the same for each line. Then the headspace can combine lines and correctly process MHE.

Keyword: 

One-line Description:

MSD ChemStation: No Headspace Pause Button on HS Status Panel

Problem:

There is no way to correctly pause a sequence using Headspace. If the user uses the MSD ChemStation Pause button the current run will abort before it injects the vial and then the whole sequence is aborted.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Headspace Software B.01.05 does not load

Problem:

Headspace Software B.01.05 does not load on computer due to firewall settings. OL CDS ChemStation C.01.05 installs correctly. 

MSI Installer Details: 
MSI (s) (0C:A0) [10:37:15:670]: Hello, I'm your 32bit Elevated custom action server.
MSI (s) (0C!50) [10:37:15:670]: Creating MSIHANDLE (124) of type 790531 for thread 5200
ExecFirewallExceptions:  Entering ExecFirewallExceptions in C:\WINDOWS\Installer\MSI323F.tmp, version 3.6.3303.0
MSI (s) (0C!50) [10:37:15:670]: Closing MSIHANDLE (124) of type 790531 for thread 5200
MSI (s) (0C!50) [10:37:15:685]: Creating MSIHANDLE (125) of type 790531 for thread 5200
ExecFirewallExceptions:  Installing firewall exception2 Ag7697WSEvents on port 4879, protocol 6
MSI (s) (0C!50) [10:37:15:685]: Closing MSIHANDLE (125) of type 790531 for thread 5200
MSI (s) (0C!50) [10:37:15:685]: Creating MSIHANDLE (126) of type 790531 for thread 5200
ExecFirewallExceptions:  Error 0x800706d9: failed trying to find existing port rule
MSI (s) (0C!50) [10:37:15:685]: Closing MSIHANDLE (126) of type 790531 for thread 5200
MSI (s) (0C!50) [10:37:15:685]: Creating MSIHANDLE (127) of type 790531 for thread 5200
ExecFirewallExceptions:  Error 0x800706d9: failed to add/update port exception for name 'Ag7697WSEvents' on port 4879, protocol 6
MSI (s) (0C!50) [10:37:15:685]: Closing MSIHANDLE (127) of type 790531 for thread 5200
CustomAction WixExecFirewallExceptionsInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (0C:08) [10:37:15:685]: Closing MSIHANDLE (123) of type 790536 for thread 3048
Action ended 10:37:15: InstallFinalize. Return value 3.
MSI (s) (0C:E8) [10:37:15:685]: User policy value 'DisableRollback' is 0
MSI (s) (0C:E8) [10:37:15:685]: Machine policy value 'DisableRollback' is 0
MSI (s) (0C:E8) [10:37:15:685]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1132614823,LangId=0,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (0C:E8) [10:37:15:685]: Executing op: DialogInfo(Type=0,Argument=0)
MSI (s) (0C:E8) [10:37:15:685]: Executing op: DialogInfo(Type=1,Argument=Agilent Headspace Control Software B.01.05 for Chemstation)
MSI (s) (0C:E8) [10:37:15:685]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (0C:E8) [10:37:15:685]: Executing op: RegisterBackupFile(File=C:\Config.Msi\247c206e.rbf)
Action 10:37:15: Rollback. Rolling back action:
Rollback: Installing Windows Firewall configuration

Temporary Solution:

n/a

Fix Information:

The problem is fixed in B.01.06.

Keyword: 

One-line Description:

G1888: Job Time is not accurate when in Handshake Wait Mode

Problem:

G1888 headspace was set to Handshake Wait mode.  Set up a three line sequence.  Start the sequence, and open the oven door while the vial is equilibrating to create a not ready condition.  The headspace did not inject, it appropriately waited.  The job time remaining continued to count down.  After closing the oven door, and resolving the not ready condition, the headspace made the injection. The job time remaining was reset to its original time rather than actual countdown.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

HS Barcode reading from sequence table fails to read; taskbar shows red number

Problem:

With HS method loaded in sequence table, select the Sample Name column, then select the Read Bar codes button. All the designated vials are physically read, but progress shows nothing. At conclusion, no entries are made. Sequence taskbar shows red highlighted text if a single cell is selected: 'Barcode reading fails for all (1) selected sequence lines.'

Temporary Solution:

n/a

Fix Information:

The problem is fixed in Headspace Software B.01.06.

Keyword: 

One-line Description:

Cannot configure and launch instrument after installing Headspace B.01.05

Problem:

Build: OpenLAB CDS A.02.01.054 (EE A.04.06 SI-027.2)
System: 
Server: Windows 2008 R2 SP1 64bit CHS
AIC: Windows 8.1 Enterprise 64bit CHS
Client: Windows 7 SP1 Pro 32bit CHS
Step:
1. Use Master Installer build #54 install EZChrom distribute system, AFS enabled
2. Launch OLCP, create an instrument, configure it successfully
3. Close OLCP, install released Headspace driver B.01.05, installation success.
4. Launch OLCP, create another instrument, auto or manual configure it, no further action happened in the configure dialog, configure time out, and the instrument cannot be configured.
5. Launch the configured instrument in step 2, an error happened.
6. Uninstall Headspace driver B.01.05, then open OLCP, instrument can be configured and launched.
7. The issue not happened when install Headspace B.01.06.

Temporary Solution:

For systems running B.01.05 you have to remove NetAPI32.dll from the EZChrom directory.

Fix Information:

The problem is fixed in Headspace Software B.01.06.

Keyword: 

One-line Description:

The volume units of the loop size are inconsistent and the duplicate enter is needed to validate the custom loop size

Problem:

When configuring the "loop size" option in Headspace Configuration, there are two issues:
1. The unit for loop volume has both mL and uL (micro liter), which is inconsistent (see attachment)
2. When entering a specific volume and click "upload from instrument" or "OK", the volume is not validated, and it has to be clicked again to validate the entered volume.

Temporary Solution:

The instrument shows the different units because we sell loops marked as such. The duplicate enter issue for custom loop size was fixed in B.01.07.

Fix Information:

n/a

Keyword: 

One-line Description:

Modify the Continue and Skip sequence actions for System Not Ready

Problem:

Have the system check that the vial the headspace is injecting is the same vial number that the software is expecting to inject.If there is a mismatch where the vial number the headspace is injecting is not the same vial number the software is expecting to be injected abort the sequence.

Temporary Solution:

n/a

Fix Information:

The problem is fixed in B.01.07. The behavior is as follows: the check is made when the HS triggers the GC. If the HS triggered the GC for the wrong run the sequence is aborted.

Keyword: 

One-line Description:

Request to increase the maximum equilibration time increment in method development

Problem:

Request to increase the maximum equilibration time increment in method development.

Temporary Solution:

n/a

Fix Information:

The vial equilibration time max increment is increased from 50 min to 100 min in A.01.07 FW and B.01.07 HS software.

Keyword: 

One-line Description:

Headspace  cause "Method has changed" popups upon run completion without changes to the method

Problem:

The customer has a 7890 GC with 7697A HS (B.01.05.01) on OpenLAB CDS EE A04.06. After he upgraded 7890 FW to be A.01.16 (it was A.01.14 before)  the message box (asking if you want to change the method even though no method changes were performed) upon completion of the runs was still happening and we have reproduced it a few times. We also enabled method audit trail for the method and upon completion of the run when the same message popped up we clicked on Yes. The original method didn't get updated but instead a Save As( a new method name) window appeared. Examining the audit trails for both original and newly saved method with a new name did not contain any entries about the method parameters change. This behavior is not observed when 7890 GC is used without HS.

Temporary Solution:

n/a

Fix Information:

The problem was fixed in B.01.07.

Keyword: 

One-line Description:

Request to add a pop-up message in in HS configuration when the pro-steel is selected for transfer line

Problem:

If ProSteel tubing is used for transfer line and  the temperatures is at 200 °C and higher, theProSteel protective sleeve (4177-0607) must be used with the ProSteel tubing. Without the ProSteel protective sleeve, the ProSteel tubing can permanently bind to the heated conduit tube.

Temporary Solution:

n/a

Fix Information:

The problem was fixed in B.01.07.

Keyword: 

One-line Description:

ChemStation crashes on start-up if the headspace is in an error state

Problem:

The ChemStation crashes on start-up if the headspace is in an error state.

Temporary Solution:

Fix the error state in the headspace before starting the ChemStation.

Fix Information:

n/a