Software Status Bulletin

Headspace Driver Software     G292xAA

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.

Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

Keyword: Instrument Control

KPR#:8 The support statement on the welcome page is incorrect.
KPR#:13 "DDE Comm Failure" message in logbook when closing ChemStation
KPR#:14 Sometimes the headspace software appears as big black spaces in Add/Remove Programs
KPR#:15 HS Sequence Reprocessing loads/returns first vial in sequence
KPR#:16 HS Uninstall removes ChemStore menu items
KPR#:17 In Japanese headspace software, the labels of the method parameters are incorrect
KPR#:19 First run to 7890 always generates error in Logbook: undefined symbol 41276
KPR#:20 7890 w/ HeadSpace does not show display HeadSpace info in GLP+Details Report
KPR#:21 HS software does not react to invalid/troublesome seq until mouse is moved
KPR#:22 Vial EPC should contain all 7890 options.
KPR#:24 Position Headspace Tray often does not activate until reconnect or restart
KPR#:90 Methods Must be Stored on the C Drive

Keyword: Instrument Status

KPR#:23 HS shaking 'Off' selection in Method Edit for 7694 is untranslated in Japanese

Keyword: 

One-line Description:

The headspace job log is not checked until it is closed and reopened.

Problem:

The headspace job log is opened by default.  In the menu, the headspace job log is not checked until it is closed and reopened.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Appended vials cannot be aborted.

Problem:

If a sequence needs to be aborted and there are appended vials in the sequence, the user must press the stop button on the front of the headspace to stop the instrument.

The user is not prompted to stop the headspace.  The user will notice that they pressed "abort" in the software and the headspace instrument continues to run.  The stop button on the headspace key pad must be pressed to stop the instrument.

Abort will stop the headspace instrument if the sequence does not contain appended vials.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Terminate sequence if appended vials are not accepted

Problem:

If appended vials are not accepted, the entire sequence must be terminated.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Sequence is aborted when a vial is not found

Problem:

If a the G1888A has a "vial not found" error message, the entire sequence will be aborted.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

The headspace job log may report inaccurate information for appended vials

Problem:

The headspace job log may report inaccurate information for vials that have been appended into a running sequence.  The ChemStation instrument log file reports accurate information.  Please utilize this log for vials that have been appended to a running sequence.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Append and change sample name cannot be done at the same time.

Problem:

For example:
Create a three line sequence
Save
Run Sequence
Change Sample name to 'Change'
Append two lines to this sequence.

The changed sample name will appear, however, the appended lines
do not append.

Changing sample names works fine if you do not append lines.
Appending lines works fine if you do not change names.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

The first headspace method setpoints are not reloaded at the end of a sequence when vials were appended.

Problem:

For example, a sequence is set up with methods H1, H2, and H3.  HS1 was loaded when the sequence was started.  While the sequence was running, two lines were appended.  Both of those lines used method HS3.  The sequence completed correctly.  After completion of the sequence, GCMS ChemStation reloads the method that was loaded prior to running the sequence;  therefore it loaded HS1.

The GC parameters are from the HS1 method.  However, the HS parameters are the parameters from the last run method of the sequence which was HS3.  The software knows that the method is dirty.

This does not occur if lines are not appended to the sequence.  For example, just running a three line sequence HS1, HS2 and HS3.  when HS1 is reloaded at the end of the sequence, the HS parameters are correct.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Appended lines that do not use the same method name are rejected.

Problem:

Appended lines using methods of identical HS parameters, but a different name are currently rejected.

Temporary Solution:

n/a

Fix Information:

This is fixed in B.01.01.

Keyword: 

One-line Description:

G1888 error messages are better consolidated between the headspace hardware and software in revision A.02.02

Problem:

In headspace software revision A.02.02, the error messages viewed in the software are more similar to those that are viewed on the hardware front panel.

Temporary Solution:

n/a

Fix Information:

Fixed in revision A.02.02.

Keyword: 

One-line Description:

Method recommendations for DMSO have been mofieid in revision A.02.02

Problem:

Method recommendations for DMSO have been modified in revision A.02.02.

To access method recommendations, go to Headspace Method: Assist: USP (DMSO)

Previous set points were:  
oven 160, loop 175, transfer line 185
Loop fill time .2

New temperature set points are:
oven 85, loop 100, transfer line 120
Loop fill time .02

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

MHE should be off by default

Problem:

In A.02.01 and previous revisions of headspace software, the MHE default parameter is "ON" with 2 injections.  The default parameter should be OFF.  This has been fixed in revision A.02.02

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

When ECM is installed with headspace software revision A.02.01 and GCMS ChemStation, the headspace must be manually restarted in order to connect.  This is fixed in revision A.02.02.

Problem:

When ECM is installed with headspace software revision A.02.01 and GCMS ChemStation, the headspace does not automatically connect.  It must be manually restarted.  

This has been fixed in headspace software revision A.02.02.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

When the headspace handshake mode is set to proceed the GC Ready status is not correctly shown in headspace status

Problem:

In headspace software revision A.02.02, when the 7694B headspace handshake mode is set to proceed, the headspace status should grey out GC Ready.  What occurs is the GC Ready will always display a green light.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

7694/G1888 Handshake abort does not abort data sSystem

Problem:

7694/G1888 Handshake abort does not abort data system.

Temporary Solution:

Abort must be done from the data system.

Fix Information:

n/a

Keyword: 

One-line Description:

Occasional loss of final 'Completing...' event in G1888 and 7694B status

Problem:

Occasional loss of final 'Completing...' event in G1888 and 7694B headspace vial status.  All samples are processed correctly.  All data files are correct and the samples are OK.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

How to Add More than 1 Headspace to a System in A.02.02 Headspace Software

Problem:

During installation of A.02.02 headspace software, you must choose the number of headspace systems that will be run on GC ChemStation by selecting the number of GC's on the instrument screen.  

If you do not do this, the following will occur.  If you install the software on the Instrument 1 session, it will work.  The headspace software add-on will not appear in the Instrument 2 session.  If you install the software disk and select "modify" and then select INSTRUMENT 2 for the modification it removes the headspace software from Instrument 1 and configures Instrument 2.  At this point you are required to uninstall the headspace software and then go through re-installation and select the number of GC's at installation.

Temporary Solution:

n/a

Fix Information:

Installation is different in B.01.01 software.  See software installation and familiarization documentation for further details.

Keyword: Instrument Control

One-line Description:

The support statement on the welcome page is incorrect.

Problem:

The statement that begins with: "This package supports the ...." is out of date.

Temporary Solution:

n/a

Fix Information:

Fixed in version A.02.01 of Headspace Software.

Keyword: Instrument Control

One-line Description:

"DDE Comm Failure" message in logbook when closing ChemStation

Problem:

"DDE Comm Failure" message in logbook when closing ChemStation.  This defect occurs in HS A.01.04.

Temporary Solution:

This is resolved in B.01.01 Headspace Software.

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

Sometimes the headspace software appears as big black spaces in Add/Remove Programs

Problem:

The spot where headspace software should be in Add/Remove Programs  is an enormous big space with variously spaced vertical black bars, no text.

Temporary Solution:

Go into the windows registry and remove the file Uninstall. hsuninst.reg or install the headspace software disk to and when prompted remove the software.

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

HS Sequence Reprocessing loads/returns first vial in sequence

Problem:

Run a short HeadSpace sequence in ChemStation.
Switch to Data Analysis and select to load that sequence.  Select F6 to Start Reprocessing the sequence.  This reprocesses successfully, but also starts the G1888 HS, loading the first vial in the sequence, then immediately returning the vial.
This does not happen for Autosampler or Valve methods.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

HS Uninstall removes ChemStore menu items

Problem:

Install G2070B.02.01 SR1.
Install G2924AA A.01.05 HeadSpace Software
Install ChemStore B.03.03.
The menu items build appropriately under the View menu item until there are 8, with 'Change Access Level...' grayed out because of ChemStore.
The other 7 are:
Database Logon...
Lock ChemStation >
Reset Toolbars
Onlne Signals >
Instrument Actuals
Headspace Actuals
Headspace Job Log

Close software and uninstall Headspace.
Reopen the online session and there is no ChemStore logon requested and all the related ChemStore menu items are gone from the menu bar.
The display says that the 'Database is not connected' for the loaded sequence.
The sequence table study is 'Not assigned'.
'Change Access level...' menu item is back (invalid for ChemStore).
However, all the ChemStore items work from the Start menu and it is still installed in Add/Remove Programs.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

In Japanese headspace software, the labels of the method parameters are incorrect

Problem:

A.01.05 headpsace software: the transfer line temp and vial equilibration titles are incorrect in printed method.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

First run to 7890 always generates error in Logbook: undefined symbol 41276

Problem:

First run to a 7890 (only), no matter what the injection source, always generates an error in the logbook. This does not happen for subsequent runs. 

'CP Macro     ========================================       10:17:48 02/21/07
  70 41de 45dc629c    0
CP Macro     In Command IF in macro HS_HookPrintInstMethod  10:17:48 02/21/07
  70 41de 45dc629c    0
CP Macro     at line 65 in file C:\CHEM32\HS\G292XAA.MCX    10:17:48 02/21/07
  70 41de 45dc629c    0
CP Macro     Error 41276 occurred:                          10:17:48 02/21/07
  70 41de 45dc629c    0
CP Macro     Undefined symbol: prInjSrcAndLoc               10:17:48 02/21/07
  70 41de 45dc629c    0'

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01 Headspace Software.

Keyword: Instrument Control

One-line Description:

7890 w/ HeadSpace does not show display HeadSpace info in GLP+Details Report

Problem:

7890 ChemStation with HeadSpace does not display the Headspace information under the GLP+ Details Report.  (Under Module)  It does, however, display the Headspace information under the Print method.
This is important, because ChemStore accesses this information.  6890 ChemStation with Headspace will display the Headspace information under the GLP+Details report.(Under Module)

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

HS software does not react to invalid/troublesome seq until mouse is moved

Problem:

Run a single line sequence that specified more than one injection per line using a HS method that has MHE Off.  Start sequence.  An error message should be generated, but the system sits and does not respond with the rejection message until the mouse is clicked in the software.  This also occurs when starting a sequence that has five lines of non-sequential vials.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

Vial EPC should contain all 7890 options.

Problem:

Headspace Configuration Vial EPC drop-down box when connected to a 7890 contains only Aux 3,4,5. These were the only available options for a 6890/6850.  The 7890 can have Auxes 3-9, as well as PCM modules A, B, C.  Although this is for documentation only, it should reflect the actual items available from that instrument.

Temporary Solution:

n/a

Fix Information:

This is available in A.02.01.

Keyword: Instrument Control

One-line Description:

Position Headspace Tray often does not activate until reconnect or restart

Problem:

Configure a Headspace for the first time in either ChemStation or Mass Spec ChemStation
With Headspace Status showing that the HeadSpace device is actually connected, the menu item 'Position HeadSpace Tray' often does not activate until Restart or Reconnect is selected.

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.01

Keyword: Instrument Control

One-line Description:

Methods Must be Stored on the C Drive

Problem:

The headspace sampler will run a method, but it will not run a sequence if the methods are saved to a location other than C:\ 
This defect affects all headspace hardware models running with B.0x.0x series headspace Sampler Software.

Temporary Solution:

The C Drive must be selected.

Fix Information:

Point patch available for B.04.03 SP1 [87].

This is fixed in C.01.04 OpenLab CDS.

Keyword: Instrument Status

One-line Description:

HS shaking 'Off' selection in Method Edit for 7694 is untranslated in Japanese

Problem:

When you configure a 7694 in Japanese headspace software and select Headspace Method Edit, the selection in the drop-down box for the shaking 'Off' is untranslated.  For the G1888 this is translated.

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.02.