Software Status Bulletin

Headspace Driver Software     G2924AA

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.

Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

Keyword: Instrument Control

KPR#:8 The support statement on the welcome page is incorrect.
KPR#:13 "DDE Comm Failure" message in logbook when closing ChemStation
KPR#:14 Sometimes the headspace software appears as big black spaces in Add/Remove Programs
KPR#:15 HS Sequence Reprocessing loads/returns first vial in sequence
KPR#:16 HS Uninstall removes ChemStore menu items
KPR#:17 In Japanese headspace software, the labels of the method parameters are incorrect
KPR#:19 First run to 7890 always generates error in Logbook: undefined symbol 41276
KPR#:20 7890 w/ HeadSpace does not show display HeadSpace info in GLP+Details Report
KPR#:21 HS software does not react to invalid/troublesome seq until mouse is moved
KPR#:22 Vial EPC should contain all 7890 options.
KPR#:24 Position Headspace Tray often does not activate until reconnect or restart
KPR#:85 In B.01.01 and B.01.01.1 Headspace Software, the G1888A Could Not Be Configured if the Computer Did Not Have any Serial Ports
KPR#:90 Methods Must be Stored on the C Drive

Keyword: Instrument Status

KPR#:23 HS shaking 'Off' selection in Method Edit for 7694 is untranslated in Japanese

Keyword: 

One-line Description:

The headspace instrument will fail to start if Headspace is used as the injection source

Problem:

HeadSpace as an "Injection Source" is now available in ChemStation Revision B.02.01. However, the HeadSpace software, G2924AA Rev A.01.04, does not support this new injection source. If HeadSpace is used as the injection source, there is a failure to start the HeadSpace instrument.

Temporary Solution:

The workaround is to use the "Manual" choice as the Injection Source (as previously). Version A.01.05 corrects this issue.

Fix Information:

This defect is fixed beginning in HeadSpace Software revision A.01.05.

Keyword: 

One-line Description:

The headspace job log is not checked until it is closed and reopened.

Problem:

The headspace job log is opened by default.  In the menu, the headspace job log is not checked until it is closed and reopened.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Appended vials cannot be aborted.

Problem:

If a sequence needs to be aborted and there are appended vials in the sequence, the user must press the stop button on the front of the headspace to stop the instrument.

The user is not prompted to stop the headspace.  The user will notice that they pressed "abort" in the software and the headspace instrument continues to run.  The stop button on the headspace key pad must be pressed to stop the instrument.

Abort will stop the headspace instrument if the sequence does not contain appended vials.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Terminate sequence if appended vials are not accepted

Problem:

If appended vials are not accepted, the entire sequence must be terminated.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Sequence is aborted when a vial is not found

Problem:

If a the G1888A has a "vial not found" error message, the entire sequence will be aborted.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

The headspace job log may report inaccurate information for appended vials

Problem:

The headspace job log may report inaccurate information for vials that have been appended into a running sequence.  The ChemStation instrument log file reports accurate information.  Please utilize this log for vials that have been appended to a running sequence.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Headspace starts when manual injection is selected in ChemStation.

Problem:

When the injection source is set to "manual" in GC ChemStation the headspace instrument starts.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01.

Keyword: 

One-line Description:

Append and change sample name cannot be done at the same time.

Problem:

For example:
Create a three line sequence
Save
Run Sequence
Change Sample name to 'Change'
Append two lines to this sequence.

The changed sample name will appear, however, the appended lines
do not append.

Changing sample names works fine if you do not append lines.
Appending lines works fine if you do not change names.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

The first headspace method setpoints are not reloaded at the end of a sequence when vials were appended.

Problem:

For example, a sequence is set up with methods H1, H2, and H3.  HS1 was loaded when the sequence was started.  While the sequence was running, two lines were appended.  Both of those lines used method HS3.  The sequence completed correctly.  After completion of the sequence, GCMS ChemStation reloads the method that was loaded prior to running the sequence;  therefore it loaded HS1.

The GC parameters are from the HS1 method.  However, the HS parameters are the parameters from the last run method of the sequence which was HS3.  The software knows that the method is dirty.

This does not occur if lines are not appended to the sequence.  For example, just running a three line sequence HS1, HS2 and HS3.  when HS1 is reloaded at the end of the sequence, the HS parameters are correct.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Appended lines that do not use the same method name are rejected.

Problem:

Appended lines using methods of identical HS parameters, but a different name are currently rejected.

Temporary Solution:

n/a

Fix Information:

This is fixed in B.01.01.

Keyword: 

One-line Description:

G1888 error messages are better consolidated between the headspace hardware and software in revision A.02.02

Problem:

In headspace software revision A.02.02, the error messages viewed in the software are more similar to those that are viewed on the hardware front panel.

Temporary Solution:

n/a

Fix Information:

Fixed in revision A.02.02.

Keyword: 

One-line Description:

Method recommendations for DMSO have been mofieid in revision A.02.02

Problem:

Method recommendations for DMSO have been modified in revision A.02.02.

To access method recommendations, go to Headspace Method: Assist: USP (DMSO)

Previous set points were:  
oven 160, loop 175, transfer line 185
Loop fill time .2

New temperature set points are:
oven 85, loop 100, transfer line 120
Loop fill time .02

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

It is not possible to edit a running sequence using headspace software revision A.02.01 with GC ChemStation.

Problem:

It was not possible to edit a running sequence on headspace software revision A.02.01 with GC ChemStation.  This has been fixed in revision A.02.02.

Temporary Solution:

n/a

Fix Information:

This has been fixed in revision A.02.02.

Keyword: 

One-line Description:

MHE should be off by default

Problem:

In A.02.01 and previous revisions of headspace software, the MHE default parameter is "ON" with 2 injections.  The default parameter should be OFF.  This has been fixed in revision A.02.02

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

When ECM is installed with headspace software revision A.02.01 and GCMS ChemStation, the headspace must be manually restarted in order to connect.  This is fixed in revision A.02.02.

Problem:

When ECM is installed with headspace software revision A.02.01 and GCMS ChemStation, the headspace does not automatically connect.  It must be manually restarted.  

This has been fixed in headspace software revision A.02.02.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

When the headspace handshake mode is set to proceed the GC Ready status is not correctly shown in headspace status

Problem:

In headspace software revision A.02.02, when the 7694B headspace handshake mode is set to proceed, the headspace status should grey out GC Ready.  What occurs is the GC Ready will always display a green light.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

A.02.01 Headspace Software with B.04.02 SP1 or newer GC ChemStation configured to a 68xx using RC.NET will not start up

Problem:

A.02.01 Headspace Software with B.04.02 SP1 or newer GC ChemStation configured to a 6850 or 6890 using RC.NET will not start up.

The following errors are reported on system startup:

Error while loading configuration
COMException:  The interface call IRCConfigIFBase::GetConfigOptions failed.  Retrieving the COM class factory for component with CLSID {F7E7C9C3-A111-11D4-B28F-0010A4EC8FD4] failed due to the following error:  8007007f.

Select OK.

GC Name:  CHEMMAIN.EXE ~ Entry Point Not Found
The procedure entry point ??0Line@@QAE@XZ could not be located in the dynamic link library HPCTClass.dll.

Temporary Solution:

n/a

Fix Information:

This problem is fixed in HeadSpace Add-on software revision A.02.02 and newer.

Upgrade Instructions for B.04.02 SP1:

A.02.01 HeadSpace addon software must be uninstalled first.  Once uninstalled,
the ChemStation B.04.02 SP1, B.04.03, B.04.03 DSPx and newer must also be reinstalled or repaired before installing A.02.02 HeadSpace software.

These steps are different from previous addon upgrades.

Keyword: 

One-line Description:

Vial status may not be displayed correctly in B.01.01 and B.04.02 SP1

Problem:

In B.04.02 SP1, the vial status may not be displayed correctly.  

If a sequence line is edited to change the vial number, name, and number of injections, the name updates, but not the vial location.  The vial is run from the correct location as it was told and that vial is noted in the logbook. Multiple repetitions are also executed correctly, but not updated in Vial status. Detailed Status is correct.

Temporary Solution:

n/a

Fix Information:

Upgrade to B.04.03 ChemStation

Keyword: 

One-line Description:

First time connection to a 7694B is always offline, datasystem must be reopened

Problem:

Open an online session and configure a 7694 via COM port.  The instrument is always offline.  Close ChemStation and reopen, electing to not update any configuration and then the 7694 comes online.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

7694B - Power Fail\Resume - HS status never comes back online

Problem:

7694B - Power Fail\Resume - HS status never comes back online.

Temporary Solution:

Restart the data system

Fix Information:

n/a

Keyword: 

One-line Description:

7694/G1888 Handshake abort does not abort data sSystem

Problem:

7694/G1888 Handshake abort does not abort data system.

Temporary Solution:

Abort must be done from the data system.

Fix Information:

n/a

Keyword: 

One-line Description:

Appending rules with the G1888 have changed in B.01.01

Problem:

In B.01.01 Headspace software, running sequence lines are locked and uneditable.  You must add a line at the end of the sequence to be able to append.

Temporary Solution:

Add line to end of sequence table before you append.  Do not use insert.

Fix Information:

n/a

Keyword: 

One-line Description:

7694B locks data system during first run after vial not found

Problem:

If the first vial is not found when running a 7694B the data system may lock up.  Ensure that all vials are present before starting the sequence.

Temporary Solution:

Restart the data system.

Fix Information:

n/a

Keyword: 

One-line Description:

Occasional loss of final 'Completing...' event in G1888 and 7694B status

Problem:

Occasional loss of final 'Completing...' event in G1888 and 7694B headspace vial status.  All samples are processed correctly.  All data files are correct and the samples are OK.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

How to Add More than 1 Headspace to a System in A.02.02 Headspace Software

Problem:

During installation of A.02.02 headspace software, you must choose the number of headspace systems that will be run on GC ChemStation by selecting the number of GC's on the instrument screen.  

If you do not do this, the following will occur.  If you install the software on the Instrument 1 session, it will work.  The headspace software add-on will not appear in the Instrument 2 session.  If you install the software disk and select "modify" and then select INSTRUMENT 2 for the modification it removes the headspace software from Instrument 1 and configures Instrument 2.  At this point you are required to uninstall the headspace software and then go through re-installation and select the number of GC's at installation.

Temporary Solution:

n/a

Fix Information:

Installation is different in B.01.01 software.  See software installation and familiarization documentation for further details.

Keyword: 

One-line Description:

Sequence Reprocessing with A.02.02 Headspace Software and ECM Does Not Complete

Problem:

It is not possible to reprocess a sequence using the following software combination:  A.02.02 headspace software, GC ChemStation and ECM.  

The only way to get the data into the ECM server is to stop AgHSpace.exe in task manager and then the sequence reprocessing is completed.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01 Headspace Software

Keyword: 

One-line Description:

7697A Headspace Chiller Readiness is Displayed in B.01.02 Headspace Add-On Software

Problem:

The chiller readiness is displayed in B.01.02 headspace add-on software, but requires A.01.03 7697A headspace firmware.  If this combination is not used, either the chiller readiness will not be viewable, or an invalid string will show in headspace software.

Temporary Solution:

n/a

Fix Information:

Requires A.01.03 Firmware on the 7697A Headspace Unit and B.01.02 Headspace Add-On Software

Keyword: 

One-line Description:

GC ChemStation Behavior for Aborting Sequence Lines

Problem:

If the GC ChemStation aborts a line in the sequence (for example, if the GC goes not ready) then the headspace sampler will also abort its sequence.

Temporary Solution:

n/a

Fix Information:

This is behavior in B.01.02 Headspace Software.

Keyword: 

One-line Description:

7694B Headspace Only:   It is Not Possible to Run a Sequence using ALS as Injection Source with Headspace Software Installed.

Problem:

Similar to TT defect 146266 & KPR# 82 

This is only applicable to the 7694B headspace model.  It is Not Possible to Run a Sequence using ALS as Injection Source with Headspace Software Installed.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.02.1 Headspace Software

Keyword: 

One-line Description:

B.01.02 Headspace Software Disk Did Not Include Headspace Files for 16 Bit GC ChemStation

Problem:

The B.01.02 headspace software disk did not include the headspace files for the 16 bit GC ChemStation add on (G2922AA product number).

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.02.1 Release.

Keyword: 

One-line Description:

The Sequence Stops on the 7697A Headspace Sampler

Problem:

The symptom is that the sequence stops and shows no error message.  The headspace sampler states that the sequence inactive.  The Online Chemstation shows status of ready for the vials that are not run, has a lock sign on the next sample that was not processed.  The Sequence table will also show boxes checkered for their entire sequence table on samples that are not run.

Temporary Solution:

This is caused when the sequence table was opened, no changes were made, and the "Ok" button was selected.  The work around is to select the "Cancel" button if the sequence table is opened and no changes made.  This is fixed in B.04.03 SP1 GC ChemStation and C.01.04 OpenLab.  No change in the headspace software was required.

Fix Information:

This is fixed in B.04.03 SP1 GC ChemStation and C.01.04 OpenLab.  No change in the headspace software was required.

Keyword: 

One-line Description:

Changes to a 7694B Headspace Method Parameter Will Not Be Logged in the Method Audit Trail

Problem:

Any changes to 7694B  headspace method parameters are not logged in the method audit trail.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

"Repair" Option Does Not Work

Problem:

The "Repair" option during installation does not work.

Temporary Solution:

Uninstall the program and then reinstall the program.  Do not use Repair.

Fix Information:

n/a

Keyword: 

One-line Description:

If a Bar Code Read Fails it is Only Recorded in LogBook

Problem:

If a bar code read fails on the 7697A, the tray diagram will not be updated.  It will be recorded in the logbook.  Occurs in all B versions of headspace software.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Tray Diagram Blinks

Problem:

In previous versions of headspace software, the tray status diagram would blink.  It has no impact on performance.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03.

Keyword: 

One-line Description:

Headspace Sampler sequence does not start when method is saved to a location other than C:\

Problem:

Headspace Sampler sequence does not start when method is saved to a location other than C:\ 
This defect affects all headspace hardware with the B.0x.0x series headspace software.

It is possible to run a method.

Temporary Solution:

n/a

Fix Information:

Point patch available for B.04.03 SP1 [87]

Patch has been tested with:

G2181BA ChemStore rev. B.04.02 SP2
G2183BA Security Pack   rev. B.04.02 SP2
Headspace Control Software B.01.02.1

Fixed in C.01.04 ChemStation, does not require headspace software update.

Keyword: 

One-line Description:

Default Method Loading Behavior

Problem:

In versions prior to B.01.03, upon first connection to the data system the "Default" headspace method as defined by the headspace firmrware was downloaded to the instrument.  Beginning in version B.01.03, on first connection the 7697A will behave the same way as the 7890A and will load the active method instead of the default method.

Temporary Solution:

n/a

Fix Information:

In B.01.03, on first connection the 7697A will behave the same as the 7890A and load the active method instead of the default method.

Keyword: 

One-line Description:

User cannot click OK or Apply to save parameters after the second PCM is configured for the 7697 Headspace.

Problem:

When the second PCM is installed on the 7697A Headspace and "GC+HS control" or "HS control" is configured, the user cannot click "OK" or "Apply" to save the parameters in “Edit GC parameters” menu.

Temporary Solution:

1. If running the HS in "HS Controls Carrier Mode", go to the method editor for the 7697 and go to the Carrier tab and select the other option (pressure or flow) from whatever is selected. They'll be able to use the OK and apply button now and then they can reopen the editor and change everything normally, including changing the Carrier option back to their desired setting. This does not work if the system is in "HS+GC" mode.

2. Download the GC method via right click on the parameters screen. Before saving the method go to Instrument->upload 7890 method and then save the method. This will allow the user to set up your GC method, but not change the HS method.

Fix Information:

Resolved in Headspace Driver Revision B.01.04.

Keyword: 

One-line Description:

Multiple Headspace Extraction Vial Venting

Problem:

Vial venting is only available after the last extraction for multiple headspace extraction.

Temporary Solution:

n/a

Fix Information:

Fixed in Headspace Driver B.01.03. Vial venting is available between extractions and after the last extraction for multiple headspace extraction.

Keyword: 

One-line Description:

When the headspace sampler is in concentrated mode the sequence table accepts more than 1 injection per vial

Problem:

When the headspace sampler is in concentrated mode the sequence table accepts more than 1 injection per vial. This emulates behavior of the G1888 and is documented in help.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Out of range setpoint is silently converted back to last known good value.

Problem:

If the user inputs an out of range value to any of the set points in the headspace UI the value they enter is silently converted back to the last known good value.  If the user makes this change and hits ok the value they enter is discarded and the original value is returned.

Temporary Solution:

n/a

Fix Information:

Fixed in headspace driver revision B.01.04.

Keyword: 

One-line Description:

Custom Post-Injection "Purge Time" not implemented properly.

Problem:

Set the post-injection purge time to a custom value (0.4 min)  which is sent to the HS. The next time the method is loaded, the default post-injection purge time is present in the Edit Parameteres dialog. The OK and Apply buttons do not work, only cancel works.

Temporary Solution:

Upload the method from the HS as the first thing after opening the Edit parameters dialog.

Fix Information:

Fixed in Headspace Driver revision B.01.04.

Keyword: 

One-line Description:

Sequence does not start due to no communication of a hw/sw mismatch.

Problem:

In the software, the 7697A configuration of the standby flow shows as on. On the instrument, the 7697A configuration of the standby flow is off. There is no communication of the mismatch and when the user goes to run the sequence, it will not start.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Error 1330 occurs when trying to install HS B.01.04 on ChemStation C.01.04

Problem:

The following error message occurs while trying to install latest HS on C.01.04

Error 1330.  A file that is required cannot be installed because the cabinet file \\wlfrdfs2\software\Agilent\...Data1.cab has an invalid digital signature.  This may indicate that the cabinet file is corrupt..  Error 266 was returned by WinVerify Trust.

Temporary Solution:

This is due to a change from Microsoft.  Use rootsupd.exe as a hotfix.

Fix Information:

This is due to a change from Microsoft. Use rootsupd.exe as a hotfix. Reinstall the headspace software after running rootsupd.exe.

See also KB article, KB0402141103 published in the LI Support Center describing this issue and the resolution when the OS refuses to install the Software.
https://www.agilent-labinformatics.com/support/index.php?/Knowledgebase/Article/View/1129/0/

Reference Ticket BJP-498-44069

Keyword: 

One-line Description:

Appending runs to a sequence with a different method - headspace starts driving to new method temps before original runs finish

Problem:

Start a sequence with 3 runs in it all running the same method (80, 80, 95). During the first run append additional lines to the sequence that use a different method (45, 45, 60). During the second run, the headspace will start driving towards the new method's temperatures even though the headspace still has to run through at least 1.5 samples at the original temperatures. 

If a sequence is built with all 5 runs pre-configured, everything works as expected.

Temporary Solution:

n/a

Fix Information:

Fixed in headspace driver revision B.01.04.

Keyword: 

One-line Description:

No indicator in SW about HS Wait state

Problem:

Set Handshake to Wait for GC ready. Start a sequence and open the GC door while vial is equilibrating. Reaction is correct, but there is no indication in SW about what is happening. HS Status continues to show 'running' with tooltip 'performing a run'; no logbook entry.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Default Vial Fill contains no vial fill mode description

Problem:

When Default Vial Fill is selected, there is no vial fill mode described even though this automatically implements Flow to Pressure mode.

Temporary Solution:

n/a

Fix Information:

Resolved in Headspace Driver revision B.01.04 .

Keyword: 

One-line Description:

Detailed Vial Status Frozen until vial run is complete

Problem:

Create a long sequence (100 lines)

Open Detailed Vial Status during the sequence.

Detailed Vial Status will freeze until the vial completes process.
You cannot select the close button.

Method and Sequence will continue to process successfully.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Error 1330 occurs when trying to install HS B.01.04 on OpenLab A.01.04

Problem:

The following error message occurs while trying to install latest HS on A.01.04:
Error 1330. A file that is required cannot be installed because the cabinet file \\wlfrdfs2\software\Agilent\...Data1.cab has an invalid digital signature. This may indicate that the cabinet file is corrupt.. Error 266 was returned by WinVerify Trust.

This is due to a change from Microsoft. Use rootsupd.exe as a hotfix. Reinstall the headspace software after running rootsupd.exe.

Temporary Solution:

n/a

Fix Information:

The rootsupd.exe can be found in Headspace add-on software installation disk version B.01.05 or higher.

See also KB article, KB0402141103 published in the LI Support Center describing this issue and the resolution when the OS refuses to install the Software.
https://www.agilent-labinformatics.com/support/index.php?/Knowledgebase/Article/View/1129/0/

Reference Ticket BJP-498-44069

Keyword: 

One-line Description:

Injection Volume is reported as 0 uL or blank in report for headspace

Problem:

The injection volume is reported as 0 uL or blank in the data system report. This works by design since headspace loops are not calibrated and the sample injected is not known by the data system.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Chromatogram acquisition time is less than GC run time.

Problem:

Chromatogram acquisition time is less than GC run time. The problem occurred on the system 6890N+7683+G1888, controlled by a OL CDS ChemStation C.01.05 HF7 and HSS software B.01.05 G2924AA .

Temporary Solution:

n/a

Fix Information:

The problem is fixed in Headspace software B.01.06.

Keyword: 

One-line Description:

Add-on software cannot be uninstalled if Chemstation is uninstalled firstly

Problem:

Add-on software cannot be uninstalled when Chemstaion is uninstalled firstly. Under this situation PC system have to be reinstalled to fix the problem.

Temporary Solution:

n/a

Fix Information:

The problem is fixed in Headspace Software B.01.06.
Starting with the Headspace Software B.01.06, the installs are deployed with an *.xml file that can be used by the OpenLAB Master Installer for their 'Add-on' model.  By using this, the uninstall of OpenLAB will automatically uninstall the Headspace Software as well.

Keyword: 

One-line Description:

The problem "data file not stored" occurred sometimes on G1888A/6890

Problem:

The problem "data file not stored" occurred sometimes on G1888A/6890 with Headspace Software B.01.05 and Chemstation C.01.05 Hotfix 6.

Temporary Solution:

n/a

Fix Information:

The problem is fixed in Headspace Software B.01.06.

Keyword: 

One-line Description:

C.01.06 ChemStation with GC/G1888: last run completes but the ChemStation remains in the run state

Problem:

OpenLAB CDS ChemStation Edition C.01.06 with a G1888 sequence never finishes.  The last vial completes but the sequence continues to be in the run state and must be stopped manually.  Once stop has been selected, allow time for the system to process and cleanup.  Try to avoid using abort.
 
Use of ABORT almost immediately terminates all ChemStation activities and processes. This has the potential to leave any currently running sequence in a strange state. Also any consecutive Data Analysis is aborted. When the ChemStation is connected to central storage (OpenLAB ECM or OpenLAB Data Store), no files will be uploaded to the repository after aborting the sequence. Loss of data may occur.
After using the Abort function, close and restart the ChemStation Application.
 
Always try STOP first and allow enough time for consecutive processing and cleanup.

Temporary Solution:

n/a

Fix Information:

This problem is addressed with Integrated Headspace Software revision B.01.06.

Keyword: 

One-line Description:

Headspace software B.01.06 fails to install on Windows XP.

Problem:

Headspace software B.01.06 fails to install on Windows XP. 
Error message is "Error 1904.Module. C:\Chem32\CORE\HS\AgCTG1888Drv.dll failed to register. HRESULT-2147024769. Contact your support personnel.".

Temporary Solution:

n/a

Fix Information:

The problem is fixed in B.01.06.1.

Keyword: 

One-line Description:

Headspace software B.01.06 does not abort sequence when system is Not Ready

Problem:

Headspace software B.01.06 does not abort sequence when system is Not Ready. Data acquisition stops but HS and GC continue to process vials.

Temporary Solution:

n/a

Fix Information:

The problem is fixed in B.01.06.1.

Keyword: 

One-line Description:

GC 6890 or 7890 with HS G1888A excludes method ACQ parameters within Intelligent Report

Problem:

The method ACQ parameters are not included in Intelligent Report when run sequence on G1888A/6890 with Headspace software B.01.06.

Temporary Solution:

n/a

Fix Information:

The problem is fixed in B.01.06.1.

Keyword: 

One-line Description:

Headspace system acquires all data into a single data file

Problem:

Intermittently, all of the headspace runs are collected in a SINGLE GC data file.

The ChemStation never closes the raw data file for the first run and all further runs are acquired into the first data file.  The first run never completes in the ChemStation, but the Headspace continues with further injections.

Temporary Solution:

Increase the GC cycle time.

Fix Information:

n/a

Keyword: 

One-line Description:

The Japanese translation for Managing Rules and Alert in software is incorrect

Problem:

The Japanese translation for "Managing Rules and Alert" in software is incorrect
English = Managing Rules and Alert
JPN = ルールとアラートの管理
Wrong = 規則と注意の管理

Temporary Solution:

n/a

Fix Information:

It is corrected in B.01.07.

Keyword: 

One-line Description:

IQT failed after upgrading GC driver to 78XX 5.05 on OpenLAB CDS EZChrom A.04.03

Problem:

IQT failed for GC Driver and HeadSpace after upgrading GC driver to 78XX 5.05 (GC driver InstallPkg: A.02.05.014) on OpenLAB CDS EZChrom A.04.03.

Temporary Solution:

n/a

Fix Information:

Updated the B.01.07 installer to use the RC.NET Merge Module.  This resolves the RapidControlIF IQT error.

Keyword: 

One-line Description:

G1888A Configuration has a Preferences tab, but nothing on it works

Problem:

The Configuration for the G1888A offers a Preferences tab where the user can specify the timeline display, Actuals and their color display. However, nothing on this tab is honored in an online session.

Temporary Solution:

n/a

Fix Information:

The problem was fixed in B.01.07.

Keyword: 

One-line Description:

No advice is given to warn when G1888 fails to get configuration.

Problem:

n/a

Temporary Solution:

n/a

Fix Information:

The problem was fixed in B.01.07.

Keyword: 

One-line Description:

Remove license fields in instrument config

Problem:

Allow the user to configure the HS instrument without needing to enter the license.

Temporary Solution:

n/a

Fix Information:

The Headspace driver license is not required in B.01.07 or higher version.

Keyword: 

One-line Description:

G1888A temperature cannot set up from software when launch instrument with G1888A temperature "OFF".

Problem:

Customer's system,
- OL CDS ChemStation C.01.07
- HSS control software B.01.07
- 7890B B.02.03.1
- G1888A A.01.10
Problem:
 G1888A temperature cannot set up from software when launch instrument with G1888A temperature "OFF".

Temporary Solution:

Turn on the temperature from G1888A keyboard and then launch instrument with software.

Fix Information:

The problem is fixed in B.01.07.1.

Keyword: 

One-line Description:

G1888A Temperature Setpoint would become to a large value when upload method from instrument.

Problem:

G1888A Temperature Setpoint would become to a large value when upload method from instrument. For example, when set G1888A oven temperature at 45deg in Set Method and click "Upload Method from Instrument", the Setpoint would become to a large value, 17976000.

Temporary Solution:

n/a

Fix Information:

The problem was fixed in B.01.07.1.

Keyword: Instrument Control

One-line Description:

The support statement on the welcome page is incorrect.

Problem:

The statement that begins with: "This package supports the ...." is out of date.

Temporary Solution:

n/a

Fix Information:

Fixed in version A.02.01 of Headspace Software.

Keyword: Instrument Control

One-line Description:

"DDE Comm Failure" message in logbook when closing ChemStation

Problem:

"DDE Comm Failure" message in logbook when closing ChemStation.  This defect occurs in HS A.01.04.

Temporary Solution:

This is resolved in B.01.01 Headspace Software.

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

Sometimes the headspace software appears as big black spaces in Add/Remove Programs

Problem:

The spot where headspace software should be in Add/Remove Programs  is an enormous big space with variously spaced vertical black bars, no text.

Temporary Solution:

Go into the windows registry and remove the file Uninstall. hsuninst.reg or install the headspace software disk to and when prompted remove the software.

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

HS Sequence Reprocessing loads/returns first vial in sequence

Problem:

Run a short HeadSpace sequence in ChemStation.
Switch to Data Analysis and select to load that sequence.  Select F6 to Start Reprocessing the sequence.  This reprocesses successfully, but also starts the G1888 HS, loading the first vial in the sequence, then immediately returning the vial.
This does not happen for Autosampler or Valve methods.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

HS Uninstall removes ChemStore menu items

Problem:

Install G2070B.02.01 SR1.
Install G2924AA A.01.05 HeadSpace Software
Install ChemStore B.03.03.
The menu items build appropriately under the View menu item until there are 8, with 'Change Access Level...' grayed out because of ChemStore.
The other 7 are:
Database Logon...
Lock ChemStation >
Reset Toolbars
Onlne Signals >
Instrument Actuals
Headspace Actuals
Headspace Job Log

Close software and uninstall Headspace.
Reopen the online session and there is no ChemStore logon requested and all the related ChemStore menu items are gone from the menu bar.
The display says that the 'Database is not connected' for the loaded sequence.
The sequence table study is 'Not assigned'.
'Change Access level...' menu item is back (invalid for ChemStore).
However, all the ChemStore items work from the Start menu and it is still installed in Add/Remove Programs.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

In Japanese headspace software, the labels of the method parameters are incorrect

Problem:

A.01.05 headpsace software: the transfer line temp and vial equilibration titles are incorrect in printed method.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

First run to 7890 always generates error in Logbook: undefined symbol 41276

Problem:

First run to a 7890 (only), no matter what the injection source, always generates an error in the logbook. This does not happen for subsequent runs. 

'CP Macro     ========================================       10:17:48 02/21/07
  70 41de 45dc629c    0
CP Macro     In Command IF in macro HS_HookPrintInstMethod  10:17:48 02/21/07
  70 41de 45dc629c    0
CP Macro     at line 65 in file C:\CHEM32\HS\G292XAA.MCX    10:17:48 02/21/07
  70 41de 45dc629c    0
CP Macro     Error 41276 occurred:                          10:17:48 02/21/07
  70 41de 45dc629c    0
CP Macro     Undefined symbol: prInjSrcAndLoc               10:17:48 02/21/07
  70 41de 45dc629c    0'

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01 Headspace Software.

Keyword: Instrument Control

One-line Description:

7890 w/ HeadSpace does not show display HeadSpace info in GLP+Details Report

Problem:

7890 ChemStation with HeadSpace does not display the Headspace information under the GLP+ Details Report.  (Under Module)  It does, however, display the Headspace information under the Print method.
This is important, because ChemStore accesses this information.  6890 ChemStation with Headspace will display the Headspace information under the GLP+Details report.(Under Module)

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

HS software does not react to invalid/troublesome seq until mouse is moved

Problem:

Run a single line sequence that specified more than one injection per line using a HS method that has MHE Off.  Start sequence.  An error message should be generated, but the system sits and does not respond with the rejection message until the mouse is clicked in the software.  This also occurs when starting a sequence that has five lines of non-sequential vials.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

Vial EPC should contain all 7890 options.

Problem:

Headspace Configuration Vial EPC drop-down box when connected to a 7890 contains only Aux 3,4,5. These were the only available options for a 6890/6850.  The 7890 can have Auxes 3-9, as well as PCM modules A, B, C.  Although this is for documentation only, it should reflect the actual items available from that instrument.

Temporary Solution:

n/a

Fix Information:

This is available in A.02.01.

Keyword: Instrument Control

One-line Description:

Position Headspace Tray often does not activate until reconnect or restart

Problem:

Configure a Headspace for the first time in either ChemStation or Mass Spec ChemStation
With Headspace Status showing that the HeadSpace device is actually connected, the menu item 'Position HeadSpace Tray' often does not activate until Restart or Reconnect is selected.

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.01

Keyword: Instrument Control

One-line Description:

In B.01.01 and B.01.01.1 Headspace Software, the G1888A Could Not Be Configured if the Computer Did Not Have any Serial Ports

Problem:

In B.01.01 and B.01.01.1 headspace software, the G1888A headspace driver could not be configured if the computer did not have any serial prots.  This is fixed in B.01.02 headspace software.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.02 Headspace Software

Keyword: Instrument Control

One-line Description:

Methods Must be Stored on the C Drive

Problem:

The headspace sampler will run a method, but it will not run a sequence if the methods are saved to a location other than C:\ 
This defect affects all headspace hardware models running with B.0x.0x series headspace Sampler Software.

Temporary Solution:

The C Drive must be selected.

Fix Information:

Point patch available for B.04.03 SP1 [87].

This is fixed in C.01.04 OpenLab CDS.

Keyword: Instrument Status

One-line Description:

HS shaking 'Off' selection in Method Edit for 7694 is untranslated in Japanese

Problem:

When you configure a 7694 in Japanese headspace software and select Headspace Method Edit, the selection in the drop-down box for the shaking 'Off' is untranslated.  For the G1888 this is translated.

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.02.