Software Status Bulletin

G1732 MSD Security Chemstation     G1732

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.

Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

Keyword: Archive

KPR#:37 Archive: New folders created are not seen in G1732 software

Keyword: Audit File

KPR#:12 Calibration sample audit file may not be in consecutive order

Keyword: Data Analysis Enhanced

KPR#:20 Loading data using RTE integration displays RTE panels
KPR#:21 Print report differs when printed via CFR Report dialog box
KPR#:26 Integration parameters file not saved unless method is saved
KPR#:39 Method cannot be used because it is locked
KPR#:42 Windows Office Installer dialog box appears when overlaying chromatograms
KPR#:43 RTL functionality is not available in Data Analysis
KPR#:44 Deconvolution Reporting Software is not available
KPR#:46 Overlay chromatograms missing traces
KPR#:63 refresh problem in the Navigation Panel when saving a method in Data Analysis
KPR#:68 Peak Height with automatic and manual integration
KPR#:73 GC-signals not shown when overlaying mixed mode data files

Keyword: Import/Export

KPR#:3 Can't reprocess imported data because DA can't find the default printer
KPR#:22 Importing data file across drive creates garbage empty directories in inst dir

Keyword: Install

KPR#:52 Denied access to the Security ChemSt when logged-on to the PC as a User
KPR#:64 Modify\Remove Example MS DB causes InstallShield error
KPR#:69 Installation manual A.02.00 has typo on page 71, msinctl.exe is missing an 's'

Keyword: Instrument Control

KPR#:17 During Sens Check, the Total Ion monitor locks up when adjusting the baseline
KPR#:18 Access Denied message appears before Sens Check runs
KPR#:24 Data path in Start Run panel shows D:\
KPR#:72 6890 Workstation Internal Software Error if All Users not set to English
KPR#:98 Method already in use by process msinstctl2224, access denied

Keyword: Library Search

KPR#:23 Library Search reports results below the minimum quality
KPR#:31 NIST Search engine not available from Data Analysis

Keyword: None

KPR#:77 Operator can change starting oven temp after run is started - 6890 system

Keyword: Other

KPR#:9 Odd message when trying to edit file in msdchem directory
KPR#:11 Printing File Header can be truncated
KPR#:55 The default password settings are not applied in version A.01.02
KPR#:97 Firmware mismatch error on G1732BA B.02.00 and 5975C TAD MSD with SmartCard 3.2

Keyword: Quantitation Enhanced

KPR#:58 method multiplier saved in qdb.mth used as sample multiplier in reports

Keyword: Reports

KPR#:5 Imported data file loses integration results in an Area% Rep first time printed
KPR#:16 Letter(s) cutoff or missing in title of Reports
KPR#:25 Incorrect message when generating report without destination
KPR#:27 MSDCHEM Installation directory is hard coded in messages
KPR#:28 Custom Reports are not available
KPR#:61 No RT information on area percent report following background subtraction
KPR#:62 in Data Analysis, the Print icon is not working
KPR#:65 Sometimes Custom Reports closes after save, and menus are grayed out
KPR#:66 Review Results Versions panel does not list the Custom Report
KPR#:67 SIM Group Switching Rep cycles/sec not matching SIM Grp Table cycles/sec
KPR#:75 last modified date of a sequence may be incorrect in sequence printout

Keyword: Security Monitor

KPR#:36 Analyst and Operator cannot log on if change password is required
KPR#:54 Cannot change who is logged on to Software with patch for A.01.02 installed
KPR#:57 If private lock on during log off/log on, Security Monitor unchecks

Keyword: Sequencing

KPR#:1 Informed that sequence has changed
KPR#:7 Run sequence with invalid method
KPR#:8 Sequence name is cut off in graphics page of area% report
KPR#:10 Seq data paths are not restored when abort or error occurs pre-injection
KPR#:13 Reprocessing creates empty datafile directory
KPR#:14 Reprocessing Top allows selection of an online sequence
KPR#:29 Need ability to modify sequence while running
KPR#:38 Methods are saved to sequence directory at start of sequence

Keyword: Tune

KPR#:19 Qualify menu disappears after viewing the Tune and Vacuum control

Keyword: 

One-line Description:

PAL: Sample overlap does not work with CTC-PAL

Problem:

Sample overlap does not work with the CTC-PAL, no overlap is done.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Window focus problem when changing users

Problem:

After changing User levels, the initial ChemStation window appears in the inactive mode (grayed out).  It is necessary to click in the window to activate.  This gives the appearance that the changing of the User did not take place.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Can't make changes for "Password policy" and "Account lockout policy"

Problem:

Under Control Panel/Administrative tools/Local Security Policy/Account policy, there is a password Pilicy and Account Lockout Policy,one should be able to make some changes to either of both of these to verify that the event are generated in the Event Viewer, but I was unable to make any changes, all values are grayed out.
XP and Vista behaved the same.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

PAL: Stopping run before injection with CTC-PAL

Problem:

Set up a method using a CTC-PAL.  
a - Incorrectly set one of the parameters so it had a hard time setting the system ready signal.  
b - Stop the method run prior to any injection.  
Run has stopped but it still goes through Data Analysis.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Library install info cannot be copied to installD.text

Problem:

Installing the Wiley Database, at the end of the install, an error popped up saying Specified file InstallD.txt could not be opened. Click on Ok to continue and the library was placed in D:\Database and the library was able to import.  However, nothing (no record of the library import) was placed in installd.txt (Review Revision History).

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Import eMethod  Failed,

Problem:

In Import eMethod/Save screen, by default,  path was set to D:\emeimport.  Changing the path to d:\msdchem\1\methods, when selecting the MSDChem folder an error message appears: "Invalid Selection: d:\msdchem\1 is a protected directory".
Selected or typed in method name, "Next" button was still not activates. No way to continue eMethod process.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Selecting a Lib that is not imported doesn't give valid message & aborts DA

Problem:

In Data Analysis, select Spectrum/Select Library.  Select a Library which has not been imported.  one would expect to receive a message saying, "Please import library first" or something of that nature.  However, the user will get "Access is Denied" and when selecting "Ok" to the message prompt an  "Operand not defined for operand type." will then appear.    If you then select Spectrum/Edit Library, immediately an Unexpected Program Termination error and Data Analysis appears and then closes the application.

Temporary Solution:

All libraries to be selected must be imported first prior to selection.

Fix Information:

n/a

Keyword: 

One-line Description:

Unclear message when selecting an invalid libarary from Edit Library/Sel lib.

Problem:

If the user selects a library that has not been imported from Spectrum/Edit Library/Select Library, the selection is not recognized at all. The message "Please select a library on which to operate" appears.  This message does not tell the user what is wrong. It seems to indicate that they accidentally didn't select a library.  It should say, "Library must be imported first" or something like that.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

MSD Security Software on Win XP Occassionally "Loses" the Default Printer

Problem:

Sometimes a message pops up when starting Instrument Control indicating the default printer has not been selected and the software closes/aborts.

Temporary Solution:

There could be two different ways to resolve or workaround this issue.  For some systems just restarting Instrument Control will work, and for others reboot the PC and then reclare the default printer for the system.

Fix Information:

n/a

Keyword: 

One-line Description:

Not requiring signatures after a data acquisition print error

Problem:

The system has the configuration set to require signatures.  
Starting Data Acquisition and running a method the default printer was set to Microsoft XPS document writer.  While being prompted for a name for the .XPS file, select cancel instead of entering a file name.  This now leaves the system in an unconditional state (aborted macro routines).   Now saving method, generating report, etc.  did not require a signature.

Temporary Solution:

Restart Data Analysis to re-establish a stable compliant environment.

Fix Information:

n/a

Keyword: 

One-line Description:

The MSD Firmware update  firewall tool only works for Windows Firewall

Problem:

To update the firmware for the MSD, Agilent GCMS fwutil.net.exe is used and it was designed for Microsoft Windows Firewall only. 

If users try to update the MSD firmware while using a third party firewall utility, it is possible that the firmware could be corrupted during the download and make the MSD inoperative.

Temporary Solution:

During the MSD firmware the user will be prompted to make sure the firmware has been turned off.  DO NOT continue with the firmware update until the firmware has been verified as being turned off.  

If the firmware has to be left on, then make sure the firmware exception list has been updated to accept the MSD files.
     x:\mymsdchemdirectory: the target directory the Chemstation is installed in. Directory name and drive name can vary, such as D:\mychemstation.
    In directory x:\mymsdchemdirectory\msexe, httpdmsd.exe, msinsctl and rpcinfo.exe
    In directory x:\mymsdchemdirectory, scq.exe, scr.exe, scspoll.exe, scstraceb.exe and scw.exe
   In directory x:\mymsdchemdirectory\MSexe\firmware\5973N, msupdate.exe

   Y:\winows\system32: Y is the drive latter where operating system resides on. It is C drive in most cases.
   In directory Y:\winows\system32: ftp.exe.

****************************************************
Here are instructions to add above programs manually to Microsoft Windows Firewall exceptions list.  
     Start->Control Panel->Windows Firewall->Exceptions->Add Program...->Browse to above exes

Fix Information:

n/a

Keyword: 

One-line Description:

Printing Audit Files with the HP LJ p3005d cuts off the text

Problem:

It seems that any file that uses this type of formating (not sure if it's multivu or notepad, gets the text cutoff instead of wrapped to the next line. Printing the audit files cuts off the text.

Temporary Solution:

To print audit file please do the following: must be manager level; turn command line one; execute following command:  printtextfile _exepath$+”audit.txt”

Fix Information:

n/a

Keyword: 

One-line Description:

'Unable to Stop Service' errors endlessly on removing CFR from XP

Problem:

Install G1732BA and then power cycle PC.
Select to restart the setup.exe again.
Select Remove.
It is possible that this could result in a cycle of two error messages (this depends upon how the system was setup/configured):

   'Error String MsgBox_Unable_to_Stop_Service was not found in string table.'
      OK
   'Agilent GCMS Software Installation - InstallShield Wizard
MsgBox_Unable_to_Stop_Service'

Temporary Solution:

User should not see the message 'Unable to Stop Service' .  However, if during uninstall, if user is asked  to manually delete SecurityGCMS, then user should do following,

1.  Go to X:\Agilent\SecurityGCM (where X is the target drive where security Chemstation resides. For example, if user install chemstation at D:\msdchem, X should be D.), Manually delete SecurityGCM folder idf it exists.

2.  If user can not delete SecurityGCMS successfully, open Windows Task Manager->processes, if Agteventdistributor.exe(or Agteve~1.exe) is in the list, right click then select endtask, and  try to delete  SecurityGCMS again.

3.  If you still can not delete SecurityGCMS,  right click  to bring up properties panel, select Security->Advanced->owner, check "Replace Subcontainers and Objects" box and change owner to Administrators . You will be asked if you want to take ownership. Click yes and close properties panel. 
Open properties panel of top directory. Click advanced and check the bottom box. Answer yes to proceed when system information box pop out. Close the properties panel. Now the tree is a totally open system.

Fix Information:

n/a

Keyword: 

One-line Description:

Reprocessing menu not available part of the time.

Problem:

The reprocessing menu item in data analysis sometimes is available and sometimes not. 
or
Reprocessing menu is not available when logging sequence.

Temporary Solution:

Refer to service note G1732BA-002A for information on what to do.

Fix Information:

n/a

Keyword: 

One-line Description:

CDF/AIA file incorrectly shows "Acquired On" date

Problem:

When exporting data (.D) to AIA format (.CDF), the "Acquired On" date in the .CDF file is incorrectly showing the time of AIA export, instead of the actual acquisition time from the .D file.

Example:
17 Mar 2010  13:39  - this is original time of acquisition in the .D file
20100317173900-0400 - this is wrong date shown in the exported .CDF file. It is showning the time of AIA export. It should show the original time of data acquisition.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Archive Results (Data Files) stops after ~10 seconds with "A string array can have between 0 and 500 elements"

Problem:

After loading config and selecting Archive/Restore menu and Archive Results (Data Files), the archival process stops after ~10 seconds with error message "A string array can have between 0 and 500 elements".

There is no dialog box that allows user to select the data for archiving. No archival files are created. 

The option Archive All Results works fine. But this option archives all the data into one file. However, the user wants to be able to select what data to archive. 

The defect is that selective archival is broken if there is more than 500 data files.

Temporary Solution:

Point patch (G1732BA-003.m) is available as a temporary fix. It is deployed as method import and is only compatible with G1732BA B.02.

Fix Information:

To install the point patch as a method import:

1. Save G1732BA-003.m.zip file to local hard drive
2. Unzip the file or extract all files to the local hard drive
3. Start Instrument Control of MSD Security ChemStation software
4. Select Import/Export > Import Method
5. Browse to the unzipped G1732BA-003.m folder
6. Click Method > Load Method
7. Browse to MSDChem\1\METHODS\G1732BA-003.M and click OK to load the method
8. Click Yes to load the latest method version
9. Click OK to message "Instrument Control will automatically shutdown after patch is installed."

Keyword: Archive

One-line Description:

Archive:  New folders created are not seen in G1732 software

Problem:

Selected Archive.  Dialog box comes up where you can select a location to save the archive.  The create folder icon is selected but the new folder cannot be seen in the 1732 software.  Open explorer, the new folder is there.  Now, select archive again, and the new folder shows up as a location.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Audit File

One-line Description:

Calibration sample audit file may not be in consecutive order

Problem:

The audit file for the method times were not in consecutive order.  The entries written into the log file may differ from when the timestamps for the entries are generated.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Data Analysis Enhanced

One-line Description:

Loading data using RTE integration displays RTE panels

Problem:

Loading data that used RTE integration displays RTE panels even though only the ChemStation integrator is supported.

Temporary Solution:

Update the method to the ChemStation integrator before importing

Fix Information:

n/a

Keyword: Data Analysis Enhanced

One-line Description:

Print report differs when printed via CFR Report dialog box

Problem:

Reports printed from the CFR Report dialog box are missing the headers starting with page 2.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Data Analysis Enhanced

One-line Description:

Integration parameters file not saved unless method is saved

Problem:

Integration parameters were edited and saved as events3.e. There was no electronic signature generated.  Loaded a new method and then reloaded the previous method.  The changes to events3.e will not be saved unless the method is saved.

Temporary Solution:

n/a

Fix Information:

This problem will be fixed in revision A.02.00.

Keyword: Data Analysis Enhanced

One-line Description:

Method cannot be used because it is locked

Problem:

In data analysis, loaded DEFAULT.M, get "...DEFAULT.M already in use by process MSINSCTL2388, access denied" on message line.

Temporary Solution:

A method is unlocked by typing cfr_unlockall in the command line to clear the lock.ini file.  Must be a member of the MSDManager group

Fix Information:

n/a

Keyword: Data Analysis Enhanced

One-line Description:

Windows Office Installer dialog box appears when overlaying chromatograms

Problem:

On some systems, the Windows Installer appears when overlaying TICs in Data Analysis.  This error has to be canceled 3 times before seeing the TICs.

Temporary Solution:

The Windows installer appears due to the Windows file protection system.  You will see this message until you provide the Microsoft disk the Installer is calling for.  The error messages are cosmetic and can be ignored by clicking cancel.

Fix Information:

n/a

Keyword: Data Analysis Enhanced

One-line Description:

RTL functionality is not available in Data Analysis

Problem:

The RTL functionality is not available in the Data Analysis for MSD Security ChemStation.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Data Analysis Enhanced

One-line Description:

Deconvolution Reporting Software is not available

Problem:

The Deconvolution Reporting Software is not available for the MSD Security ChemStation.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Data Analysis Enhanced

One-line Description:

Overlay chromatograms missing traces

Problem:

When overlaying chromatograms from three or more datafiles, only two TIC traces will be displayed in the resulting overlaid chromatogram.

Temporary Solution:

n/a

Fix Information:

This defect will be fixed in revision A.02.00.

Keyword: Data Analysis Enhanced

One-line Description:

refresh problem in the Navigation Panel when saving a method in Data Analysis

Problem:

When saving a method in Data Analysis, a refresh problem is observed in the Navigation Panel. A new method instead a version of the exisiting method is displayed. However, this is only a display problem, the save procedure works correctly.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Data Analysis Enhanced

One-line Description:

Peak Height with automatic and manual integration

Problem:

With low scan speed resulting in only a very few data points per peak, automatic integration and manual integration may result in different values for peak responses. This is observed when the manual and automatic baselines appear to be identical on the display.

Temporary Solution:

Take care to use an appropriate scan speed if you want to use peak height for quantitative analysis of your chromatograms.

Fix Information:

n/a

Keyword: Data Analysis Enhanced

One-line Description:

GC-signals not shown when overlaying mixed mode data files

Problem:

In case of mixed mode files containing both MS and GC data, the GC signals are not shown when several signals are overlaid.

Temporary Solution:

In the command line type:
Draw 1, overlayed_r0

Fix Information:

n/a

Keyword: Import/Export

One-line Description:

Can't reprocess imported data because DA can't find the default printer

Problem:

Importing data that used a different default printer can not be reprocessed in data analysis.  Data analysis aborts because it can't find the same printer that was originally used when the data was collected.

Temporary Solution:

n/a

Fix Information:

This defect is fixed with revision A.02.00.

Keyword: Import/Export

One-line Description:

Importing data file across drive creates garbage empty directories in inst dir

Problem:

Was importing a data file.  This got part way through, then gave error message:  cannot copy .ms file.  The problem is it created all those heirarchical directories  \1\data\...\datafilename.d but with no .ms in it.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Install

One-line Description:

Denied access to the Security ChemSt when logged-on to the PC as a User

Problem:

Cannot launch the MSD Security ChemStation A.01.02 if logged onto the PC as a user that is not a member of the administrators group. The Security Monitor will not appear and an ?access denied? error message appears when selecting the MSD Security icons. The MSDAnalyst and MSDOperator cannot operate as Users.

Temporary Solution:

A point patch is available as an executable attached to Service Note G1732AA-006.  The point patch applies the correct user permissions to the Agilent\SecurityGCMS directory allowing Users to launch the MSD Security ChemStation. The point patch also fixes the user permissions so that the MSDAnalyst and MSDOperator can operate as Users and not have administrative privileges. Only users assigned to the MSDManager, MSDAnalyst, or MSDOperator will have access to the MSD Security software. Only the MSDManager should be a member of the administrators group.

Fix Information:

The defect fix of the G1732AA-006 patch will be included in revision A.02.00.

Keyword: Install

One-line Description:

Modify\Remove Example MS DB causes InstallShield error

Problem:

When you install MSD Security ChemStation and during this process deselect the example MS database for installation, it may happen that you receive an InstallShield error or observe a hangup of the installation process.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Install

One-line Description:

Installation manual A.02.00 has typo on page 71, msinctl.exe is missing an 's'

Problem:

On page 71, step 8 of the A.02.00 Installation manual, it says msinctl.exe which is incorrect because it is missing an ?s?.  It should be msinsctl.exe

Manual part number G1732-90009, First Edition, Nov 2005

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

During Sens Check, the Total Ion monitor locks up when adjusting the baseline

Problem:

While running the sensitivity check, selected the Total Ion Monitor, and then selected one of the arrows to adjust the baseline of the chromatogram. Once the arrow is selected, control of the mouse pointer is lost. Whatever was clicked would click the arrow button on the total ion monitor. Had to click in Top and come back to instrument control to regain control of the mouse pointer.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

Access Denied message appears before Sens Check runs

Problem:

For the sensitivity check, the ofn_sn.m was loaded into Instrument Control. It said the method would be automatically imported. Saved the method after method resolution. Selected Qualify/Sensitivity Check, and the status line said, ...\ofn_sn.m was locked by process mstop 2044; access denied. After several seconds, the run starts and completes.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

Data path in Start Run panel shows D:\

Problem:

With pre-defined style set for data paths, the Start Run panel originally showed "predefined style \data\yy\mm\dd..."  The data path in the Start run panel shows D:\ and cannot be changed.  If run is selected, it will correctly use yy/mm/dd.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Instrument Control

One-line Description:

6890 Workstation Internal Software Error if All Users not set to English

Problem:

Window XP German Version

During an upgrade from A.01.02 to A.02.00 and after bootup, the following error was reported:

6890 Workstation Internal Software Error

A software error has been detected within the 
6890 workstation software.  Important information
Will appear in a dialog box following this one.
Please write it down and forward it, along with a 
description of what you were doing, to Agilent.

Temporary Solution:

n/a

Fix Information:

The Fix:  Change the comma back to a decimal point in Regional Settings for ALL USERS. Use regedit to change the MSCFR User to English and set language back to ENU.

Keyword: Instrument Control

One-line Description:

Method already in use by process msinstctl2224, access denied

Problem:

If you interrupt a sequence, the method may become locked and an error message "Method already in use by process msinstctl2224, access denied" will appear.

Temporary Solution:

To clear the locked method, you must login to MSD Security ChemStation software as a manager, turn on the command line, and type in the command, CFR_UNLOCKALL.

Fix Information:

n/a

Keyword: Library Search

One-line Description:

Library Search reports results below the  minimum quality

Problem:

The minimum Quality was set to 98 but the report contains results with a lower quality factor.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Library Search

One-line Description:

NIST Search engine not available from Data Analysis

Problem:

It is not possible to launch the NIST search engine from Data Analysis.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: None

One-line Description:

Operator can change starting oven temp after run is started - 6890 system

Problem:

The user is able to type in a new oven temp value?but do NOT hit the ?enter? key, rather just leave the value highlighted during the autosampler syringe prewash/
pump/drawup of sample cycle (immediately before and at injection).  The
autosampler injects at the correct oven temp setpoint then the gc reads the
new oven temp setpoint and tries to attain it.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Other

One-line Description:

Odd message when trying to edit file in msdchem directory

Problem:

When viewing the msdchem directory in Windows Explorer and try to make changes to any file (e.g. acqmeth.txt), a message that does not make any sense is received. "C:\msdchem\1\methods\clpbna.m\acqmeth.txt. Path does not exist. Please verify the correct path was given."

The expected message should be an access denied message or something to that effect when trying to edit a file.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Other

One-line Description:

Printing File Header can be truncated

Problem:

If the method or instrument name is long, its gets truncated when printed.

Temporary Solution:

Copy/paste to Notepad, which has word wrap.

Fix Information:

This problem will be fixed with revision A.02.00.

Keyword: Other

One-line Description:

The default password settings are not applied in version A.01.02

Problem:

When the MSD Security ChemStation A.01.02 version is installed, the default password settings are not applied.

Temporary Solution:

The failure to set the password policies was addressed in the G1732AA-006 patch.

The patch is available for customers to download from the Agilent Life Sciences and Chemical Analysis external web site (http://www.chem.agilent.com) at Home > Technical Support > Software Status Bulletins and Patches (customers will need to have created a free account on the web site and provide their A.01.02 license number to access the patch).

Fix Information:

The defect fix of the G1732AA-006 patch will be included in revision A.02.00.

Keyword: Other

One-line Description:

Firmware mismatch error on G1732BA B.02.00 and 5975C TAD MSD with SmartCard 3.2

Problem:

MSD instruments (5975C TAD and later) are now shipped with SmartCard 3.2 which requires firmware 5.02.07, a revision that is compatible with G1732BA B.02.00. However, G1732BA B.02.00 has not been updated to reflect this so it gives firmware mismatch error (Figure 1) upon starting the instrument.

Temporary Solution:

Point patch (G1732BA-004.m) is available as a temporary fix and is only compatible with G1732BA B.02.00.

Fix Information:

See service note G1732BA-004 attachment for instructions to install point patch.

Keyword: Quantitation Enhanced

One-line Description:

method multiplier saved in qdb.mth used as sample multiplier in reports

Problem:

With MSD Security ChemStation A.01.02, under very specific conditions it is observed that a report generated in Data Analysis uses the wrong multiplier. The problem arises during the following workflow:
A sequence is used for data acquisition and afterwards for reprocessing the data files. All reports created during these sequence runs show the correct multipliers as specified in the sequence table.
The user loads one of the data files with the multiplier associated to it in Data Analysis, modifies the method and saves it. All further reports created using this method in Data Analysis will use the wrong multiplier from the method in the report.

Temporary Solution:

A patch to fix this problem was released with Service Note G1732AA-007 and can be downloaded on the Agilent web page at http://www.chem.agilent.com.
To download the patch, you have to create a free account and register with your MSD Security ChemStation license.

Fix Information:

This defect will be fixed with MSD Security ChemStation revision A.02.00.

Keyword: Reports

One-line Description:

Imported data file loses integration results in an Area% Rep first time printed

Problem:

An imported data file was integrated for the first time and a area percent report selected. The annotations for RT disappeared and there were no integrated peaks shown.

Temporary Solution:

Integrate the data file a second time and the report will show the annotations and RT.

Fix Information:

This defect is fixed in revision A.02.00.

Keyword: Reports

One-line Description:

Letter(s) cutoff or missing in title of Reports

Problem:

The reports that print for Calibrate/List/Calibration History, Quantitation Database, and Calibration Report cutoff the titles of the displayed and printed report.

The titles look like the following: "Calibration Status Report Instumen"

Temporary Solution:

n/a

Fix Information:

This defect will be fixed in revision A.02.00.

Keyword: Reports

One-line Description:

Incorrect message when generating report without destination

Problem:

If no destination options are selected, the status line indicates that a report was generated. This is incorrect because no report was generated.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Reports

One-line Description:

MSDCHEM Installation directory is hard coded in messages

Problem:

Software was not installed in msdchem.  The message received when the instrument logbook was full said that it had been saved to D:\msdchem\1\mslogbk....   The message is wrong but it did save the instrument logbook to the correct installation directory.

Temporary Solution:

n/a

Fix Information:

This defect will be fixed in revision A.02.00.

Keyword: Reports

One-line Description:

Custom Reports are not available

Problem:

Custom Report option needed.

Temporary Solution:

n/a

Fix Information:

Custom Reports will be available in revision A.02.00.

Keyword: Reports

One-line Description:

No RT information on area percent report following background subtraction

Problem:

After background subtraction, a window with the subtracted spectrum is created; the frame of this window shows the retention time (RT). On the area percent report, it is shown that the background has been subtracted, but not at which RT.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Reports

One-line Description:

in Data Analysis, the Print icon is not working

Problem:

In Data Analysis, the Print button is not working. When the user presses the Print button, he receives the information that the feature is "Not available in Security ChemStation".
The corresponding menu item, File -> Print works correctly.

Temporary Solution:

Use the menu item File -> Print, instead.

Fix Information:

n/a

Keyword: Reports

One-line Description:

Sometimes Custom Reports closes after save, and menus are grayed out

Problem:

Sometimes the Custom Report application closes without saving and signing the report template when you try to save it and press OK in the "Link With Method" dialog.
Afterwards the menues in Data Analysis will be grayed out until you press the Abort button.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Reports

One-line Description:

Review Results Versions panel does not list the Custom Report

Problem:

In the Review Results Versions panel, Custom Reports are not included in the listing of reports associated with a PROC

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Reports

One-line Description:

SIM Group Switching Rep cycles/sec not matching SIM Grp Table cycles/sec

Problem:

SIM Group Switching Rep cycles/sec is not matching SIM Grp Table cycles/sec after AutoSIM.
The SIM Group table relies on instrument type in making its calculations.  The SIM Group table has different values than the SIM Group Switching report, which relies on the macro, dwpsetup.mac.

Temporary Solution:

The SIM group table in DA matches what is displayed in Instrument Control's Edit SIM Parameters panel.

Fix Information:

n/a

Keyword: Reports

One-line Description:

last modified date of a sequence may be incorrect in sequence printout

Problem:

When a sequence is modified (e.g. lines are added to the sequence table) and the changes are saved, a printout of the sequence immediately afterwards will show a wrong Last Modified date and time.
Only after the sequence has been reloaded the printout will display the correct date and time.

Temporary Solution:

Reload the sequence before printing.

Fix Information:

n/a

Keyword: Security Monitor

One-line Description:

Analyst and Operator cannot log on if change password is required

Problem:

From Local Users and Groups, added a new User and specified that the "User must change password at next logon".  This user was placed in the Analyst group.  Tried to logon via the Security Monitor and the logon failed.  Went back to Local Users and Groups, and removed that the change password was required at logon and was able to logon.  This also happens if you are an operator.  Manager works.

Temporary Solution:

Before log-on, select 'Change Password' button in the Security Monitor.  In the 'Change Password' dialog box, enter the UserID, Old and New password, and confirm the new password. Select OK. Log-on using your new password.

Fix Information:

n/a

Keyword: Security Monitor

One-line Description:

Cannot change who is logged on to Software with patch for A.01.02 installed

Problem:

With the above mentioned patch (G1732AA-005) installed, Windows PowerUsers and Users can launch the MSD Security ChemStation A.01.02, but the following critical defect is compromising data security on these accounts.

When the currently logged on MSD Security ChemStation User applies a non-private lock to his ChemStation session, no user can access the ChemStation session when applying correct login name and password. An error message "Login Failed. Please try again." comes up.

Pressing Control + Alt + Delete instead, allows the user to access the locked session again without having entered a valid combination of login name and password.

Setting a private lock isn't possible at all, an error message "Could not create the registry key." is displayed.

When the MSD Security ChemStation is operated on an Windows Administrator account, the lock works correctly.

Temporary Solution:

The patch released with Service Note G1732AA-005 must not be applied in order to prevent compromising data security as described above.

Fix Information:

With revision A.02.00 it is no longer necessary to install the G1732AA-006 patch, the original defect is fixed.

Keyword: Security Monitor

One-line Description:

If private lock on during log off/log on, Security Monitor unchecks

Problem:

If the Private Lock checkbox is checked in Security Monitor, it will no longer be checked at the next logon to the computer.

Temporary Solution:

Check "Private Lock" again when logging on to Windows.

Fix Information:

This problem will be solved in revision A.02.00.

Keyword: Sequencing

One-line Description:

Informed that sequence has changed

Problem:

When loading a new sequence, a message was presented that the sequence has changed.  There were no changes made.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Sequencing

One-line Description:

Run sequence with invalid method

Problem:

Setup a sequence but the method specified did not exist.  When it was run, the message "No 'LatestMethInfo' exists" is shown.  Then a  message is received that a proper version could not be found.  Instead of restoring the valid method, Top will show the non-existent method as loaded.

Temporary Solution:

Reload a valid method.

Fix Information:

This problem will be fixed in revision A.02.00.

Keyword: Sequencing

One-line Description:

Sequence name is cut off in graphics page of area% report

Problem:

On the graphics page of the area% report, the header cuts off the sequence name.  On the text report page, this line is not cut off but wraps to the next line.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Sequencing

One-line Description:

Seq data paths are not restored when abort or error occurs pre-injection

Problem:

If a sequence aborts in the pre-run, it will not restore the correct data paths to Sequence/Load and to the Run Sequence and Run Method panels. They will show msdchem\1\data\year\month\day\seq... instead of msdchem\1\data\year\month\day\. If the sequence aborts during a run, the paths are correctly restored.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Sequencing

One-line Description:

Reprocessing creates empty datafile directory

Problem:

An empty data file folder with a versions directory is created if the reprocessing sequence cannot find the data file in the sample log table.  There will be an error in the sequence log that is unusual.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Sequencing

One-line Description:

Reprocessing Top allows selection of an online sequence

Problem:

Currently running a sequence in online Top. It is possible to select that online sequence for offline reprocessing.  There is only this error "ACQ_ER not found! Cannot open ER."

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Sequencing

One-line Description:

Need ability to modify sequence while running

Problem:

n/a

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Sequencing

One-line Description:

Methods are saved to sequence directory at start of sequence

Problem:

When you select Run Method or Run Sequence for data acquisition, the method to be run, or the methods in the sequence to be run, are copied into the run directory (either Run-... or Seq-...) before the run or sequence starts.  The execution of the single run or sequence continues, using and updating the local copies, NOT the method versions in the ...\1\METHODS directory.

If you pause the sequence to modify a method, be sure that you modify the local copy in the Seq-... directory, not the method in the ...\1\METHODS directory, because the latter will not be recopied into the Seq-... directory.

If you want the changes in the local copies to be reflected in the ...\1\METHODS directory, you should explicitly load the most recent version of the local copy, and save it in the ...\1\METHODS directory.  You must be acting in the role of MSDManager or MSDAnalyst to save a method in the ...\1\METHODS directory.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Tune

One-line Description:

Qualify menu disappears after viewing the Tune and Vacuum control

Problem:

The qualify menu disappears after going to the Tune and Vacuum control view.  Going back to instrument control from viewing the Tune control, the qualify menu is gone.

Temporary Solution:

n/a

Fix Information:

n/a