Software Status Bulletin

ACE     Automated_Compliance_Engine

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.

Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

Keyword: Enterprise

KPR#:1099 GC 7890B: Error state does not reflect on the enterprise

Keyword: FVS

KPR#:6342 EQP Editor: Always select 'discard' when generating a new SAD for a different technique
KPR#:6362 Vial locations will not show when vial verification is turned on in combination with an FLD

Keyword: IQ

KPR#:187 Japanese version of ChemPlus IQ (08.12J): Other software list should be recorded
KPR#:516 IQ: Supported Documents page mismatch for ChemStation Installation Report
KPR#:521 IQ: Physical HD size is not fully correct
KPR#:605 Change wording for the used Checklists within the IQ-documents
KPR#:620 Server IQ doesn't list all the fields you can enter values in wizard
KPR#:636 1100 IQ: Instrument Record, No "Ready" status for control module
KPR#:725 IQ C.01.20 reports wrong RAM information for Systems with more than 2GB RAM:
KPR#:747 IQ: list of attached documents is incomplete
KPR#:748 IQ B.01.40 reports wrong RAM information for Systems with more than 2GB RAM:
KPR#:1069 HELP button in IQT gives incorrect info
KPR#:1614 Trap SW 5.3 IQ: wrong revision for Sec.Pack reported within the licensemanager
KPR#:1726 IQ B.03.40#004: Checkout conditions need some modification for isocratic pump
KPR#:1784 IQ C.01.50: Attachment list: header is not aligned correctly for # of pages
KPR#:6110 Inconsistent alignment for Dates in revision history documents revision A.01.50
KPR#:6229 Memory Utilization issue when working with reports and attachments.

Keyword: IQ , OQ

KPR#:6110 Inconsistent alignment for Dates in revision history documents revision A.01.50

Keyword: OQ

KPR#:6110 Inconsistent alignment for Dates in revision history documents revision A.01.50
KPR#:46 1100 OQ with ALS Extended Volume Kit
KPR#:58 prep db enhancement request to add inj. precision test
KPR#:180 Uv-Vis ChemStation OQ setup protocol should specify users as local
KPR#:228 Enhance the 1100 OQ to include a "gross" injection accuracy test.
KPR#:291 1100 OQ/PV Gradient Linearity Calculation uses 0,0 (included origin)
KPR#:296 GC/MS protocol changes-Add CofA, and signature/date entries
KPR#:374 1050 OQ with rev 10.01/02 software and VWD is missing wavelength acc test
KPR#:386 1100 OQ with well plate and anal fraction collector method needs modification
KPR#:475 UV-Vis Photometric Accuracy
KPR#:481 LCSYSSUT.VAL fails using ChemPlus B.01.20 on Win NT 4.0 SP6a
KPR#:482 Differences for ChemStation Verification Report using VERFTEST.MAC
KPR#:494 Error 17921 occurred in Command TabHdrType - A.10.02 (G2710AA)
KPR#:518 build number in revision history is different from build number on cover
KPR#:524 1090 test limits for Gradient test should the same numbers of decimal digits
KPR#:525 OQPV 1100 VWD: Wavelenght Accuracy test reports calibration warnings
KPR#:526 OQPV:Response Linearity/Carry Over test list the conditions and criteria for RID
KPR#:542 OQPV report shows wrong protocol revision in the footer for B.01.40[095]
KPR#:600 Template for the TSE-ChemStore shows a wrong SW version in the footer
KPR#:607 Inconsistent Path Settings for OQPV Methods and Sequences for B.01.01
KPR#:634 Formula for Gradient Test
KPR#:635 The description of the vial temp. test calculations is incorrect in protocol
KPR#:637 inconsistency in 1100 IQ module details
KPR#:638 LC Drift Values show dicrepancy with manual calculations
KPR#:667 ChemPlus B.01.40 OQ/PV shows incorrect expected result for MVP
KPR#:670 OQ: Missing instructions for MVP Database/Study creation
KPR#:713 Example protocols might not list correct version oh HS SW
KPR#:714 Problem with the OQPV800.m method when using the WPS
KPR#:721 Update Pump parameter for OQRESMEI.M for Quat.Pump
KPR#:734 B.01.40 Setup Help: password for default ChemStore user does not work
KPR#:740 Typos in 1100 HW Wavelength Accuracy tests VWD/MWD
KPR#:1190 Column description for HP-5 is incorrect
KPR#:1236 MMS - OQPV: Inj.Prec/Carry Over Test using wrong sample name in sequence table
KPR#:1427 MVP OQPV will fail if ChemStore B.03.02 SR-1 is installed
KPR#:1650 SW OQ A.01.40: data analysis test 2: differences about the Peer Review 1
KPR#:1770 Incomplete 1100 OQ/PV report for A.10.02/ChemStore B.03.02 and OQPV Patch
KPR#:1942 Incorrect instructions in protocol A.01.30
KPR#:2040 OQ: WL-Acc. Test for G1365C is not working with B.02.01 SR-1 using Win2KSP4
KPR#:2138 Extra tables in GC protocol rev A.03.50
KPR#:2151 OQ: CE-Holmium test does not provide any results using B.02.01SRx ChemStation
KPR#:2237 G1367C OQ: Wellplate sampler is not correctly recognized in ChemStation
KPR#:3901 B.03.50: wrong injector program for time based fraction collection for prep ALS
KPR#:6168 Page number misaligned
KPR#:6238 Compound name field issue
KPR#:6311 Specific workflow required when enabling specific setpoint conditions only which need additional setpoints.
KPR#:6357 When discarding a modified technique EQP editor does not allow you to generate an SAD directly after saving this EQP
KPR#:6359 The EQP review document for AA should clarify that the wavelength accuracy test for Sodium (Na) is actually using the Neon (Ne) 585.3 wavelength
KPR#:6361 G4231C (1300 Bar valve) is not available as a dropdown item for the valves module
KPR#:6342 EQP Editor: Always select 'discard' when generating a new SAD for a different technique
KPR#:6362 Vial locations will not show when vial verification is turned on in combination with an FLD
KPR#:6229 Memory Utilization issue when working with reports and attachments.

Keyword: OQ , RQ , FVS

KPR#:6342 EQP Editor: Always select 'discard' when generating a new SAD for a different technique
KPR#:6362 Vial locations will not show when vial verification is turned on in combination with an FLD

Keyword: Other

KPR#:480 No HELP available for ACS top menu
KPR#:585 Always latest setup help is printed when launched from wizard
KPR#:591 Qualification documents cann't be created by using Autodoc V.2.5
KPR#:614 TPQ procedure might kill liner inactivity
KPR#:1014 No formula for heating ramp is present, only for ramp linearity and ramp prec
KPR#:4017 Presence of anti-virus software as detected by site prep tool may not be correct.
KPR#:4226 The report generated on Vista or Windows 7 system do not show colors for results.
KPR#:4845 AutoDoc Documents Formatting Effected by Printer Drivers
KPR#:6167 User name is blank when the report is generated using remote access to Windows 2008 Server (64 bit)
KPR#:6168 Access denied message will appear when installing tool from share
KPR#:6308 When using older EQP files with the latest EQP Editor, error messages for the older EQP may not make sense
KPR#:6229 Memory Utilization issue when working with reports and attachments.

Keyword: Other , IQ , OQ , RQ

KPR#:6229 Memory Utilization issue when working with reports and attachments.

Keyword: RQ

KPR#:6342 EQP Editor: Always select 'discard' when generating a new SAD for a different technique
KPR#:6362 Vial locations will not show when vial verification is turned on in combination with an FLD
KPR#:6229 Memory Utilization issue when working with reports and attachments.
KPR#:379 RQ leaktest refers to ALS when DLA is involved

Keyword: 

One-line Description:

LED tests as a part of the optics test does not apply to a G2939A Bioanalyzer

Problem:

The HW optics test exists of 2 sub-tests - one for the laser and one for the LED.
The G2939A Bioanalyzer does not have an LED, hence this part of the test shoulld be "Not Applicable". Instead the protocol reports only the unit without value (FU).
The LED test applies to all supported instruments except the G2939A.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Y-axis mismatch between the Chromatogram label in the EQR and the LabSolutions SW

Problem:

Using LC data from the Shimadzu Labsolutions SW, the Y-axis label in the Equipment Qualification Report (EQR) will show a different label compared to reports from the native data system.
In the Labsolutions the user can configure the Y-axis label (uAU, mAU or AU) where the EQR always shows the label as "Volts".

The actual scaling in the EQR is equivalent to the scaling as "AU" in the LabSolutions software.

Temporary Solution:

No workaround is available. If required, add a comment to the EQR referencing this KPR number.

Fix Information:

n/a

Keyword: Enterprise

One-line Description:

GC 7890B: Error state does not reflect on the enterprise

Problem:

The 7890B does NOT display the error state on the tree view of the Enterprise server when an error occurs and the CDS is NOT open.  The CDS must be open when the error occurs for the tree view to display correctly. The error event does appear on the Enterprise server.

Temporary Solution:

No fix at this time.

Fix Information:

n/a

Keyword: IQ

One-line Description:

Japanese version of ChemPlus IQ (08.12J): Other software list should be recorded

Problem:

Japanese version of ChemPlus IQ (08.12J):
Other software which is installed by Agilent should be recorded in IQ protocol.
ie: Acrobat reader for browsing instrument manual in pdf format.
Instrument maintenance CD-ROM...etc.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: IQ

One-line Description:

IQ: Supported Documents page mismatch for ChemStation Installation Report

Problem:

In the list of supported documents (B.01.40), the ChemStation Installation Verification Test report is reported as one page, even as there are two pages (as ChemStation patches are installed).

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: IQ

One-line Description:

IQ: Physical HD size is not fully correct

Problem:

On my system:
bytes/sector: 512
sectors/track: 63
tracks/cylinder: 240
cylinders: 3876

So drive size is:
512 x 63 x 240 x 3876 = 30005821440 bytes
/1024 = 29302560 KB
/1024 = 28616 MB
/1024 = 27.94 GB

The physical HD is reported as 28.61 GB and the logical drive as 27.93 GB (one partition). So the logical drive uses the correct calculation, but the physical one is wrong, it uses MB/1000 instead of MB/1024.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: IQ

One-line Description:

Change wording for the used Checklists within the IQ-documents

Problem:

Within the IQ-documents (all HW), the Site Preparation and Installation Checklist should be recorded by using the Part number of the corresponding checklist. Currently, the 2x5 part numbers are not longer used for the SPIFMS.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: IQ

One-line Description:

Server IQ doesn't list all the fields you can enter values in wizard

Problem:

In server IQ, you have to enter the revision of IE, IIS etc. There are two field, one for installed/not installed, the other to record the revision of the program. This 2nd field does not have an associated token in the protocol/wizard.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: IQ

One-line Description:

1100 IQ: Instrument Record, No "Ready" status for control module

Problem:

1100 IQ, Instrument Record:
There is no "Ready" status for control module.
The expected result should be corrected

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: IQ

One-line Description:

IQ C.01.20 reports wrong RAM information for Systems with more than 2GB RAM:

Problem:

The IQ reports 2GB of RAM installed, when in fact there is 4GB or RAM installed.

I verified this on a Win2000 Server in WAD using the Workstation details tool. The Server had acutally 4 GB RAM installed, where the System Summary reported it as 3.84 GB. But the Wizard only reported 2048MB.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: IQ

One-line Description:

IQ: list of attached documents is incomplete

Problem:

In the UI for the IQ, there are 2 pages for the attached documents (20 lines), but only the first 10 lines are included in the printed IQ-protocol.
In the OQPV, all 20 lines are printed.  

This Problem has been encountered during testing of C.01.30 but also occurs in B.01.40 (see PVCS#728 for ChemPlus 32bit).

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: IQ

One-line Description:

IQ B.01.40 reports wrong RAM information for Systems with more than 2GB RAM:

Problem:

The IQ reports 2GB of RAM installed, when in fact there is 4GB or RAM installed.

I verified this on a Win2000 Server in WAD using the Workstation details tool. The Server had acutally 4 GB RAM installed, where the System Summary reported it as 3.84 GB. But the Wizard only reported 2048MB. 

This is a duplicate PVCS entry for 16bit ChemStation. Problem has been reported for ChemPlus Wizard C.01.20 but belongs to all ChemPlus versions, as the system information is retrieved using the same tool (see PVCS#725 for ChemPlus 32bit).

Temporary Solution:

A service note (ChemStation_Compliance-87) has been issued to retrieve the correct information manual.

Fix Information:

n/a

Keyword: IQ

One-line Description:

HELP button in IQT gives incorrect info

Problem:

The IQT Help button speaks about IQT for the Headspace Control Software, but it should be ChemPlus Software Products (or similar)

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: IQ

One-line Description:

Trap SW 5.3 IQ: wrong revision for Sec.Pack reported within the licensemanager

Problem:

Both Trap SW IQ protocols (online/offline) will need the information about the SW Revisions being installed.
For the Security Pack, the registry key still reports version 1.0 even when version 1.1 is installed.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: IQ

One-line Description:

IQ B.03.40#004: Checkout conditions need some modification for isocratic pump

Problem:

For Prep.LC, the Checkout conditions as described in the protocl B.03.40 (and older) can't be applied if an isocratic pump is part of the system. The solvent composition, as given in the protocol, can't be changed and a premixed solvent must be used instead.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: IQ

One-line Description:

IQ C.01.50: Attachment list: header is not aligned correctly for # of pages

Problem:

C.01.50 IQ: in the header of the attachments table, the "#of pages" has been shifted and is not aligned with the table itself.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: IQ , OQ

One-line Description:

Inconsistent alignment for Dates in revision history documents revision A.01.50

Problem:

The revision history documents for 2100 Expert software IQ and 2100 Bioanalyzer hardware OQ are showing a misaligned date in the table.

Temporary Solution:

If needed, add a note to the printed document and reference to this KPR #6110 as a known issue. Date and sign the change with your initials.

Fix Information:

n/a

Keyword: OQ

One-line Description:

1100 OQ with ALS Extended Volume Kit

Problem:

Steve,

I tested for this issue yesterday and did not fail the test.  However, I guess that in some 
instruments this could possibly be a problem.  If we look at this from just an instrument 
volume issue, the typical delay volumes are in the 250ul range and if we are adding another 
2000ul with the 900ul head and 1200ul loop, that still adds up to perhaps 2500ul total.  The 
test runs the pump at 2 ml/min, so it should take about a minute and a quarter to get to the 
flow cell.  In the flush method, we pump at 2ml/min, 100% B for eight minutes, and then 0% for 
the last two minutes.  In other words, we have two minutes to get all of the Acetone out of the 
flow cell before we start the gradient method.  I will make a PVCS entry to extend the time spent 
at 0% B in the flush method to 4 minutes, making the entire flush method 12 minutes long.

============================= 
John Elliott 
============================= 

 
Hello Supporters

Here is an issue reported from an ASP in the UK:

***
When the Gradient Composition test is run on an 1100 System that has the ALS Extended Volume Kit (900uL Head + 1200uL Loop) installed the Acetone is not completely flushed out of the system after the first (Flush) run is made before the second (Gradient) tests starts. The suggested resolution is to extend the stop time of the flush methods from ten (10) to twelve (12) minutes.
***

I have not verified this.

Cheers

Steve

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

prep db enhancement request to add inj. precision test

Problem:

Preparative database - request to add injection/precision test.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

Uv-Vis ChemStation OQ setup protocol should specify users as local

Problem:

Uv-Vis ChemStation OQ setup protocol should specify users as local users not domain users when qualifing a client/server system

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

Enhance the 1100 OQ to include a "gross" injection accuracy test.

Problem:

If we enhance the injection precision test to include a check of the mean response for the standard peaks (c.f. GC OQ/PV), this would use a very loose limit and would show that there was no GROSS error in the injections.

John,

Sure, an acceptable injection precision and linearity does allow one to produce usable calibration curves and data on the same instrument.  The problem arises when the user compares the data produced on separate but similar instruments.

The reason I propose this question now is that I have a customer with a 6-month old G1313A autosampler that has been injecting approx. 1/2 of what it should since delivery.  The customer purchased only our IQ services with the install, then performed an OQ/PV protocol (from the Chemstation Verification window) on his own.  After using the 1100 over the next 6 months, he transferred a method from this instrument and noticed peak areas twice what they were on the new instrument.  He carefully reviewed the OQ/PV reports from the new instrument and compared them with older 1100s in his lab and noticed peak areas for the injection precision that were 1/2 of what they should be.  To confirm, we weighed the water that was removed and transferred and determined that this new G1313A was indeed injecting half of what it should.

Further investigation has revealed that the metering drive is not functioning properly.  For example, the "change piston" function does not fully retract the metering piston.  I'm presently awaiting shipment of a replacement sampling assembly and I'm hoping this will fix the problem.    

Even if the customer purchased our OQ/PV services with the installation, we would not have necessarily detected the unacceptable injector accuracy.  We measure accuracy on our pumps, detectors and column compartments, but, for some reason, not our autosamplers.  That seems to unnecessarily leave a large hole in a QA firewall to allow "small" defects to become big problems.  I'm making plans to review OQ/PV reports from newly installed LCs over the past year to make sure this is an isolated case.

Regards,   

David Price
Agilent Technologies
Customer Engineer
Phone: 954-535-1292
Fax: 954-535-1304
e-mail: david_price@agilent.com

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

1100 OQ/PV Gradient Linearity Calculation uses 0,0 (included origin)

Problem:

The calculation for Gradinet Linearity in the 1100 OQ/PV uses the 0,0 point - that is the origin is included. This is not correct.

Related to this defect, ChemStation SCR #4198 - linearity calculation in ChemStation can return r values that differ from manually calculations.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

GC/MS protocol changes-Add CofA, and signature/date entries

Problem:

Some questions and complains regarding our compliance protocols
and tools for IQ/OQ.
Hope You can use this expirence from the field !

1/ GCMS installation and IQ/OQ:
Together with shipment we receve testsamples but only some with
Certificat ! That meens: go onsite, look for lot. no., return to office
and get the missing Certificat's, and return to Customer. Wast of time !
The problem is with EI and CI testsamples.
Can you please ask factory to add this Certificats to the testsamples ?

2/ GCMS IQ/OQ protocol:
Our Customers demand that every time you print ANY data/model/serial number
in a protocol it must be signed with a correct date. In GCMS IQ/OQ protocol
there is a lot of missing signature/date frames.

Bets regards

Carsten Irgens

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

1050 OQ with rev 10.01/02 software and VWD is missing wavelength acc test

Problem:

1050 OQ with VWD short test list is missing the wavelength accuracy test for ChemStations 10.01 and 10.02

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

1100 OQ with well plate and anal fraction collector method needs modification

Problem:

The 1100 OQ with well plate and fraction collector, fraction collector test needs an additional wait step after the inject step in the injector program.  Current methods do not have this step which results in the 2nd peak being much larger than the first.  This is a result of unswept sample being carried over to the 2nd injection.

insert wait .20 minutes after 5th step (inject).

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

UV-Vis Photometric Accuracy

Problem:

Hello John,

I just wanted to bring two small issues to your attention regarding the UV-Vis OQ/PV documentation.  

The first issue has to do with the absorbance range specified for the 60.06 mg/L potassium dichromate solution that is used in the Photometric Accuracy test.  Both the UV-Vis OQ/PV document, and the Certificate of Analysis that comes with the OQ/PV Kit No.1, list the following wavelengths/absorbances:  235/0.748, 257/0.868, 313/0.292 and 350nm/0.644A.  The Verification Certificate which is printed out by the software for the test, however, gives the same wavelengths but the following absorbance ranges:  235/0.738-0.758, 257/0.855-0.875, 313/0.282-0.302 and 350nm/0.630-0.650A.  Should the ranges for the measurements at 257 nm and 350 nm be: 257/0.858-0.878, and 350nm/0.634-0.654A (i.e.: the certified absorbance +- 0.01 A)?

Secondly, the UV-Vis ChemStation OQ/PV documentation lists the part number of the General Purpose UV-Vis software as G1115A in the "Available Software" section but the correct part number is G1115AA.


Regards,

Darryl Marsh
Agilent Technologies Canada Inc.
darryl_marsh@agilent.com
Tel: (514) 832-2867
Fax: (514) 832-2890

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

LCSYSSUT.VAL fails using ChemPlus B.01.20 on Win NT 4.0 SP6a

Problem:

Dear Sibylle,
 
The OQ/PV on LC Chemstation A.06.03 has failed on system suitability test when running the 'Verftest.mac' macro. (see attached files).
 
I did the same procedure, IQ,OQ/PV on 2 identical system configuration:
HPLC1100 with LC Chemstation A.06.03
connected via GPIB 82350 (PCI) driver rev' L
PC - latest CompaqHP with win NT4 SP 6a
some software running in the background like anti-virus etc'
built in IQ test passed (all identical files copied correctly)
 
On the first system, everything passed easily, but on the second, the OQ failed over and over again on the same part - system suitability test that is comprised of 2 parts: integration - passed, quantitation - failed, giving a deviation like table of area's that are wrong.

To update you on the Chemstation OQ/PV issue, the test is still failing on the same LCSYSSUIT part.
We last talked on the phone, and agreed that the customer should replace the PC. after installing everything from scratch on a new PC, again the OQ failed on the same part exactly.
 
The customer uses PC's of the following description:
hp Compaq d 530 cmt
d530 c/p2.8A/40bc/512E/4 HE
S/N - CZC4230SQV
P/N - PB600A#ABT
 
Installed, Win NT4, S.P 6 Revised S.P 6a, 256MB ram, 18.7GB hard disk free space.
I've tried OQ/PV on Chemstation A.06.03, A.07.01, A.09.01.
HPIB card - 82350 PCI driver Ver, L
HPLC1100 using std' degasser, quat' pump', als, tcc, vwd.
Chemstation IQ was ran is passed every time.

Doing the LCSYSSUT.VAL verification test manually, it passes.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

Differences for ChemStation Verification Report  using VERFTEST.MAC

Problem:

During ChemStation OQPV it has been encountered, that the report of the Verification tests (using the VERFTEST.MAC) are slightly different from those, which are performed in the manual way. 
In the first section (Tested configuration), the information about the operating system is different and the info about MS-DOS Revision is missing on those reports, which are generated using the VERFTEST.MAC.
ASP run the tests using ChemStation A.09.01 on WINNT 4.0 SP6a using ChemPlus Wizard B.01.20, but I can reproduce the problem on WIN2000 SP4 with ChemStation A.10.02 and B.01.30

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

Error 17921 occurred in Command TabHdrType - A.10.02 (G2710AA)

Problem:

When generating an OQ/PV report for the 1100 OQ/PV the following error may occur," Error 17921 occurred in Command TabHdrType in macro Evaluate at line 1 in file STDIN: Parameter 2: Table was not found". The workaround outlined in service note 01100-041A doesn't work. The only pages which can be printed are "one page Header"; results summary and the verification logbook. Even the analytical reports can not be printed (error 16420 occurred in Command ObjHdrVal). Multiple detectors (LC/MSD system + UV) configured (see also PVCS # 160)

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

build number in revision history is different from build number on cover

Problem:

OQ/PV protocol B.01.40 list B.01.40 [095] in wizard and cover, but in revision history as B.01.40 [085]

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

1090 test limits for Gradient test should the same numbers of decimal digits

Problem:

Within OQ/PVprotocol rev.2.10, the limits for the gradient composition test, the limits are recorded using different decimal digits (0.999 vs 0.999000 vs 0.99900). For better consistency, the limit should use the same format for all Gradient tests (A/B/C or B/C...).

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

OQPV 1100 VWD: Wavelenght Accuracy test reports calibration warnings

Problem:

running the Wavelenght Accuracy Test for the VWD, a calibration warning get reported (Calibration Data Inconsistent). This warning orrurs due to a corrupted method. This applies both to the 16 bit Chemstation as to the new 32 bit ChemStation B.01.01.
Creating a new method based on the Def_LC, this warning doesn't appear.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

OQPV:Response Linearity/Carry Over test list the conditions and criteria for RID

Problem:

Within the protocol A.01.20, wrong test conditions are included in the protocol. Instead of the DAD, the test conditions for the RID are used. 
Configuration:
Bin pump, WPS (chilled), TCC, DAD and micro degasser with an SL trap.  ChemStation is A.09.01 and trap control 4.1.  
Configuring a STD-ALS is shows the regular test conditions and criteria.

Temporary Solution:

SN LC/MSD_Compliance-001 has been issued and provides the correct conditions as an attachment form.
The problem applies also to the VWD and the MWD when the WPS is configured.

Fix Information:

n/a

Keyword: OQ

One-line Description:

OQPV report shows wrong protocol revision in the footer for B.01.40[095]

Problem:

Using ChemPlus wizard rev. B.01.40, the OQPV protocol shows two different versions of the protocol in the footer. From the Header page until the ChemStation Security tests it reports the right version B.01.40. From the Comm.Test to the end it shows B.01.30[076].
Configuration: A.10.02 (no addons installed) on Win 2000 SP4. During the testcase this problem has already shown up but was finally solved (see PVCS #325 in R&Dcompliance). The problem orrcurs, both using the November Compliance CD and downloading the wizard from the EPI-warehouse.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

Template for the TSE-ChemStore shows a wrong SW version in the footer

Problem:

The TSE-ChemStore.pdf for terminal server client qualification, uses a fixed SW-revision in the footer (Associated with software IQ/OQ Rev. B.01.03).

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

Inconsistent Path Settings for OQPV Methods and Sequences for B.01.01

Problem:

During installation of the LC/MSD software, the default path for OQPV methods and sequences are set chem32\x\methods\OQPV and ...\seq\oqpv. Installing the LC ChemStation (G2170BA/G2175BA) the path are set to chem32\x\methods and ...\sequence. Due to this inconsistency, the path needs to be adapted to be able to run an HW OQPV (LCMSD), as the methods and sequences are not found. Using the OQPV installed from the Compliance CD, all methods and sequences are installed directly into ...\methods and ...\sequences.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

Formula for Gradient Test

Problem:

Hello Supporters,

I got a call from a CE today.  Her customer informed her typo in the 1100 OQ/PV protocol.  Can you verify it and if it is true, could you log it to PVCS?

1100LC Enhanced OQ/PV protocol, Rev. B.03.10 (English)

Formula for Gradient Test. 
“Ripple % = (Cmaxi – Yi)-(Cminj-Yj)”

However Only “Yi” and “Yk” are described in “Where:” section and not present “Yj”.

Thanks and Regards,  Takushi

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

The description of the vial temp. test calculations is incorrect in protocol

Problem:

The description of the vial temp. test calculations is
incorrect in protocol rev B.03.10.
Step 6 in protocol states "The temperature accuracy is
calculated for each vial content as the absolute
difference between the temperature readings and the set
point." This is incorrect, it is not the absolute
difference. The formula is correct

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

inconsistency  in 1100 IQ module details

Problem:

System
=======
G1330B and another 1100 modules
G2170AA Rev.A.09.03
1100 Database B.03.10

Difference 1
==========
Accodinfg to IQ protocol, G1330x is described as "Thermostat Module".
But according to "Instrument configuration(usually oage 3)"of "OQPV report", it is described as "Sample Thermostat".

Difference 2
=========

"G1367A" is "Wellplate Autosampler", NOT "Thermostatted Well Plate Sampler

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

LC Drift Values show dicrepancy with manual calculations

Problem:

Results of an investigation by Stefan Meyer

1. Linear regression of the data points after export from ChemStation will result in a drift value in units mAU/min, while ChemStation gives the drift in units of mAU/h. Joan-Miquel's result would then be -4.39 mAU/h. Still a difference of a factor of about -1.5, but at least we are in the same order of magnitude.
2. Compliance protocol states that the data are divided into 20 sections of 1 min. The slope is calculated separately for each section, and the drift is the mean values of the 20 slope values.
BUT: This is not true! In fact, the OQPV test simply makes the linear regression over all data points and takes the slope value as drift! You can easily verify this by using the normal Performance and Noise report with noise range 0 - 20 min. There you get a drift of -2.878. Excel also yields the same result when doing the regression over all values with positive time values. This is the source of the large difference of the results.
3. The OQPV test result eliminates the "-" of the result by stating that the drift is 2.878.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

ChemPlus B.01.40 OQ/PV shows incorrect expected result for MVP

Problem:

Performing any Enhanced ChemStation OQ/PV on ChemStation Plus systems with
Method Validation Pack (MVP) installed, the expected result for the 
"MVP/ChemStore/ChemStation Integration Loop - Test 3" will be different from 
the observed result. The ChemPlus Wizard expects the test result 
"Sequence MTHVAL.S completed". However, the "sequence logbook" and the 
"current logbook" are reporting "Sequence MTHVAL11.S completed.
Likewise, the sequence logbook gets deleted after transfer to the ChemStore 
Database, as configured in the atoqpv.vdb. Therefore the ChemStation can't 
open the Sequence logbook any longer.

Temporary Solution:

Service Note ChemStation_Compliance-80 has been issued.

Fix Information:

n/a

Keyword: OQ

One-line Description:

OQ: Missing instructions for MVP Database/Study creation

Problem:

There are a couple fo issues, performing an OQPV for a MVP system, using ChemPlus b.01.40:

1.) Performing the OQ for ChemStation A.10.02 with ChemStore B.03.02 + Sec.Pack B.03.02 AND MVP A.02.01, the instructions to perform the MVP/ChemStore/ChemStation Integration Loop test for MVP are incomplete in the UI (B.01.40) for test 1 . The instructions are included in the final document and in the example protocol. Just following the instructions given in the Wizard/UI, it's not possible to create the MVP-study and execute the test.
2.) For test 3 step 3 there is a mismatch within the Wizard as the UI tells "view the current logbook" as the "help-function" tells to open and "view the sequence logbook".
It's not clear, which logbook should be used. The final protocol reports the usage of the Sequence logbook.

3. However, after the sequence is completed, all data are getting transfered to the databse and will be removed from the ChemStation. Same happens for the Seq.log. So following the instructions in the protocol, an error will be reported from the ChemStation. The Sequence must be reloaded from the DB for perform this test. 

4.) The expected result (MTHVAL.S) does not match the reported result (MTHVAL11.S; see SCR#667).

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

Example protocols might not list correct version oh HS SW

Problem:

There are multiple versions of the HS SW. When building an example protocol, HS is a selection when there is a GC present, but no free text field for the revision number, like there is for ChemStation.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

Problem with the OQPV800.m method when using the WPS

Problem:

The method supplied for both ES and APCI injection precision/ carry over/response linearity test OQPV800.m has a wrong program for the Well plate sampler.
The original method (see wps trap 2.jpg) shows that instead of injecting from the locations stated in the sequence, it will always inject from vial 1.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

Update Pump parameter for OQRESMEI.M for Quat.Pump

Problem:

This PVCS is related to #381 (part 2).
Methods (i.e. OQRESMEI.M used for LCMSD; pump parameter) are different from the binary and the quaternary pump. With the binary pump the stroke for channel B is set to "auto" and the compressibility is 46.  For the quaternary pump the stroke is fixed at 20 and the compressibility is set to 100. With the used Solvent B (water + )this makes no sense. Change compressibility to 46.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

B.01.40 Setup Help: password for default ChemStore user does not work

Problem:

ChemStore B.01.30/B.01.40 Setup help document specifies a wrong password for the default user.
The default user (admin) using the password admin (case sensitiv) and not ADMIN, as given in the document.
Same applies to the ChemPlus Setup help document for C.01.xx. 
Problem has been encountered during training.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

Typos in 1100 HW Wavelength Accuracy tests VWD/MWD

Problem:

The description of the method used in Wavelength Accuracy test has typos in.
Both VWD/MWD  use the same method (OQWAV1.M).
VWD: Stop time - 3.00 mins
MWD: Stop time - 5.00 mins

If 3.00 mins is correct, then VWD time table has mistakes (timepoints 3.99 & 4.00 min)

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

Column description for HP-5 is incorrect

Problem:

Hi John, 
when I run COC FID configuration the column is a HP-5 19091J-413 
but the dimensions mentioned are 30m x 0.1mm x 0.25µm . It should read
0.32 I.D.
Best Regards


Jörg Kall

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

MMS - OQPV: Inj.Prec/Carry Over Test using wrong sample name in sequence table

Problem:

The Sequence table OQINJMMSEI.s using the same sample name (OQINJMCI...) as the sequence for CI. This could be misleading, if ChemStore is installed.

Will need to change the sample name in the sequence table to reflect the correct mode of opperation and the related sequence file.  MH

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

MVP OQPV will fail if ChemStore B.03.02 SR-1 is installed

Problem:

MVP OQPV (MVP-Overall Report) will fail, if ChemStore B.03.02 SR-1 is installed. This is caused by one SW defect fix (Limited number precision with ChemStore B.03.01 or B.03.02; SCR #928 for ChemStore). As a result, ChemStore/MVP will calculate and report different decimal digits in the MVP Overall Report (# of decimal digits have extended 9 instead of 6). Rounding up or down to 6 decimal digits will also give a different results than expected.

Escalation has been issued:
RE: PRESTO HYDR-1017 [2005-1017-112906] 
Contact: Brian Fowler

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

SW OQ A.01.40: data analysis test 2: differences about the Peer Review 1

Problem:

For the SW OQ (A.01.40 build 025) the UI of the Wizard describes a header change to "Peer Review", where the actual header in the 2100 Expert SW is changed to "Peer Review 1" (see attachment).

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

Incomplete 1100 OQ/PV report for A.10.02/ChemStore B.03.02 and OQPV Patch

Problem:

The 1100 OQ/PV report is incomplete if ChemStation A.10.02 with ChemStore B.03.02 and the OQ/PV patch installed (see SN LC_Compliance-29x).
For binary pump, the analytical report for the flow accuracy test - channel B is missing.

Temporary Solution:

Modify Sequence Summary Output as instructed in SN LC_Compliance-47A

Fix Information:

n/a

Keyword: OQ

One-line Description:

Incorrect instructions in protocol A.01.30

Problem:

There is an error on pages 20 and 26.  The protocol says to start a new calibration table with a default amount of 1.00.  On the next page (20/26) you are instructed to add a level with a default amount of 1.00.  This should be 2.00.  The area counts of the peaks generated by the peak simulator follow a response linearity that corresponds to amounts of 1, 2, 4, 8, 16, 32.  Therefore, this protocol requires two deviations in order to pass.

Temporary Solution:

Service note will be issued

Fix Information:

n/a

Keyword: OQ

One-line Description:

OQ: WL-Acc. Test for G1365C is not working with B.02.01 SR-1 using Win2KSP4

Problem:

Wavelength Accuracy Test not executable during an OQ/PV for a 1200 system including an MWD-SL using Win2000SP4.

Using a PC with WinXP SP2 loaded the test is working fine.

Temporary Solution:

Please refer to Service Note LC_Compliance_57 for the workaround 

Fix Information:

n/a

Keyword: OQ

One-line Description:

Extra tables in GC protocol rev A.03.50

Problem:

Creating a protocol with the following entries:
6890, add-on,front to front,manual injection, Front PP inlet,Front FID,Back sampler,Back SS inlet,Back FID, 7673, 100 vial tray will result with two sets of tables for chemical test and noise,drift and wander.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: OQ

One-line Description:

OQ: CE-Holmium test does not provide any results using B.02.01SRx ChemStation

Problem:

Running the holmium oxide test as given in the protocol B.01.00 using ChemStation B.02.01 (with or without any SR), the window for the holmium oxide test does not show any results ("currently is" or "should be").

Temporary Solution:

If a G1600 Capillary Electrophoresis system is controlled by ChemStation rev. B.02.01 SRx, use a qualified portable ChemStation Rev. B.03.xx or higher to perform this test.

Fix Information:

n/a

Keyword: OQ

One-line Description:

G1367C OQ: Wellplate sampler is not correctly recognized in ChemStation

Problem:

Creating an OQ/PV register file for a 1200 system, which contains a G1367C Wellplate Sample, the Wellplate Sampler is not correctly recognized.
In the Verification View, the list of available tests is showing the "Response-Linearity" test instead of the Response-Linearity Test (WPS). As a result, the ChemStation will be taking the "Standard Autosampler" specific sequence (OQRESP.S) instead of the OQRESPW.S.
As a result, the sample locations compared to the protocol don't match (vials will be used instead of wellplates).

Temporary Solution:

If a G1367C is configured as a part of the system, run the test as customized test and select the appropiate sequence.

Fix Information:

n/a

Keyword: OQ

One-line Description:

B.03.50: wrong injector program for time based fraction collection for prep ALS

Problem:

Creating an OQ protocol for a preparative scale instrument with time based fraction collection, the protocol shows an incorrect injector program.

Temporary Solution:

Service Note LC_Compliance-66 has been issued providing the correct test conditions as an attachment.

Fix Information:

n/a

Keyword: OQ

One-line Description:

Page number misaligned

Problem:

In the 2100 Bioanalyzer OQ protocol, the page number for the deviation correction reports is misaligned (page number in the table of contents is off by 1 page).

Temporary Solution:

If required, create a deviation report and reference this KPR number as a know issue.

Fix Information:

n/a

Keyword: OQ

One-line Description:

Compound name field issue

Problem:

For Chinese and Japanese language, the compound name field in the scouting run for some tests will not accept the Chinese/Japanese character.

Temporary Solution:

Input one half-width space after compound name, or use English compound name.

Fix Information:

To be addressed in a future release.

Keyword: OQ

One-line Description:

Specific workflow required when enabling specific setpoint conditions only which need additional setpoints.

Problem:

In case you add an additional setpoint and then disable all setpoint conditions and enable only the one with the additional setpoint, the additional setpoint by itself will not become enabled.

Temporary Solution:

Perform this procedure in a specific order:
1. Disable the test
2. Enable the setpoint conditions you want to use
3. Create additional setpoints for these enabled setpoint conditions.

Fix Information:

No fix is planned.

Keyword: OQ

One-line Description:

When discarding a modified technique EQP editor does not allow you to generate an SAD directly after saving this EQP

Problem:

1. Load two different techniques in EQP editor.
2. Modify just one technique
3. Save the EQP, it asks to save or discard the non-modified technique, select discard
4. EQP can be saved successfully.
5. Generate the Signature and Approval Document (SAD), you get a warning there is a modification in reporting and/or setpoints and you have to save the EQP first. You will remain in this loop.

Temporary Solution:

1. Load the EQP you just saved again. It will only show the modified technique, not the one that was discarded earlier on.
2. Generate the SAD w/o any issues.

Note: It is also possible to save the non-modified technique and generate an SAD directly. Please note that in this case, both techniques are part of the SAD.

Fix Information:

This will be fixed in a next release of EQP editor.

Keyword: OQ

One-line Description:

The EQP review document for AA should clarify that the wavelength accuracy test for Sodium (Na) is actually using the Neon (Ne) 585.3 wavelength

Problem:

The AA OQ wavelength accuracy is run only for Agilent AA systems using several wavelengths associated with different elements such as Copper, Potassium, Arsenic and Sodium. However, for Sodium the actual wavelength used for the test is the Neon 585.3 line and this has caused concerns from an auditor from the Indian National Board of Accreditation at a customer site. The procedure, as written in the Validate application of the SpectrAA software, does require the use of a certified Sodium lamp certified for a wavelength of 589.0, one of the Sodium "D" lines, however, the automatic test in Validate actually uses the Neon 585.3 wavelength that is always present in the Sodium lamp spectrum.
The request is to include in the EQP review document verbage so that it is clear that the Neon wavelength is actually used for the test. I must also note that the report generated by Validate does list Sodium at 585.3 as well and we are currently trying to contact the factory to clarify why Neon 585.3 i used for Sodium.

Temporary Solution:

Service note will be issued

Fix Information:

n/a

Keyword: OQ

One-line Description:

G4231C (1300 Bar valve) is not available as a dropdown item for the valves module

Problem:

G4231C (1300 Bar valve) is not available as a dropdown item for the valves module

Temporary Solution:

1. Select 'other unspecified' as the model number 
2. In the field that becomes available, type in G4231C.
3. Configure the rest of the valve items as you would normally do.
This will schedule all the proper tests/setpoints, with proper WI listed. Also the EQR will show the G4231C as the valve under test.

Fix Information:

The G4231C will be added in a next protocol revision as a drop down item.

Keyword: OQ , RQ , FVS

One-line Description:

EQP Editor: Always select 'discard' when generating a new SAD for a different technique

Problem:

When you've generated a first approval document (SAD) for a customer for one technique and all is kept at default and you want to generate a 2nd SAD for a different technique, the question is asked to keep or discard all changes. In case you select 'discard', the previous technique is still remembered and referred to in the protocol details although nothing for this specific technique is present in the SAD.

Temporary Solution:

When generating an SAD for a 2nd technique (which is also kept at default setpoints/limits), ALWAYS select discard to avoid the protocol details containing info regarding the technique loaded before this one.

Fix Information:

This will be fixed in a future revision of EQP editor.

Keyword: OQ , RQ , FVS

One-line Description:

Vial locations will not show when vial verification is turned on in combination with an FLD

Problem:

The 4 different vial locations that can be used when the vial verification test is turned on (as part of injection precision) will not show in the tasklist/EQR when the detector in use is an FLD. The status for the vial verification test is listed in the EQR. Missing of the vial locations in the EQR has no impact on the evaluation of the injection precision test. 
This issue is introduced with LC.01.92 and only applies to the FLD. 
The vial locations show correctly in the tasklist/EQR when any other detector is used for this test.

Temporary Solution:

Run the vial verification test with a different detector.
When the FLD is the only available detector and the vial verification test is turned on as part of injection precision, add a comment to the EQR recording the different locations being used.

Fix Information:

This issue will be fixed in LC.01.94 protocol release.

Keyword: Other

One-line Description:

No HELP available for ACS top menu

Problem:

When you click the menu item 'Help' in ACS 2.5 uoi get the message that the file help.chm is missing.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Other

One-line Description:

Always latest setup help is printed when launched from wizard

Problem:

Creating a setup protocol for B.01.40/B.01.30 from the compliance CD, the wizard creates the setup protocol for C.01.10 instead of the B.01.40/B.01.30

Temporary Solution:

Only use the setup protocol for B.01.30/B.01.40 which has been added to the compliance CD, instead of creating one using the wizard.

Fix Information:

n/a

Keyword: Other

One-line Description:

Qualification documents cann't be created by using Autodoc V.2.5

Problem:

Using ACS V.2.5 with the 1100 analytical database B.03.10, the document (IQ or OQ/PV) is not created. After selecting the configuration from the UI and accepting the review of the selected instrument, Word is opened but it shows only one empty page. Using ACS V.2.4 everything works fine. This problem has been reported from some CE's, after they received new Omnibooks (HP/Compaq NC6000, Win2000 SP3 or 4). The document "Common problems with ACS" and the corresponding Word-stettings didn't solved the problem. Regional settings have been checked too.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Other

One-line Description:

TPQ procedure might kill liner inactivity

Problem:

The procedure describes to turn off the gass flows. If you do this with a de-activated liner, you will make it active again.
The protocol should state to use one liner as a tool to avoid application problems for the customer, or set a low flow for the inlet (but this might influence the reading as the gas flow is passing the probe and cooling down the probe if the flow is too high.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Other

One-line Description:

No formula for heating ramp is present, only for ramp linearity and ramp prec

Problem:

No formula for heating ramp is present, only for ramp linearity and ramp precision

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Other

One-line Description:

Presence of anti-virus software as detected by site prep tool may not be correct.

Problem:

The site prep tool may show that virus protection is installed even though it has been un-installed.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Other

One-line Description:

The report generated on Vista or Windows 7 system do not show colors for results.

Problem:

The Site Prep Tool will generate a report with results and using color codes: 
Red=Fail
Green=Pass
Yellow=Warning
On Windows Vista and Win7 systems the color codes don't show.

Temporary Solution:

Colors can be seen if windows desktop theme changed to Windows Classic.

Fix Information:

n/a

Keyword: Other

One-line Description:

AutoDoc Documents Formatting Effected by Printer Drivers

Problem:

It was noted that the Word Document Formatting was changed when Printer driver was changed in the OS.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Other

One-line Description:

User name is blank when the report is generated using remote access to Windows 2008 Server (64 bit)

Problem:

User name is blank when the report is generated using remote access to Windows 2008 Server (64 bit). The user name is visible when using direct access.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Other

One-line Description:

Access denied message will appear when installing tool from share

Problem:

The tool will generate a access denied message when installing from share.

Temporary Solution:

Install tool from local source.

Fix Information:

n/a

Keyword: Other

One-line Description:

When using older EQP files with the latest EQP Editor, error messages for the older EQP may not make sense

Problem:

When attempting to read older EQP's (EQP file A.01.10 and below) in the latest EQP Editor, certain conditions may result in causing a warning 'not applicable for this scheduling condition'. The issue is that the older EQP format will not be alingned in the form resulting in this condition.

Temporary Solution:

This is a formatting issue that will always be present in the older EQP's when using with the newer EQP Editor tool. If the customer requires the changes be made, we suggest migrating the customer to a newer EQP that does not exhibit the behavior

Fix Information:

This will not be fixed.

Keyword: Other , IQ , OQ , RQ

One-line Description:

Memory Utilization issue when working with reports and attachments.

Problem:

Because of Asian fonts memory utilization can be high in ACE 2.0J&C. Reports can be generated, but viewing of reports should be minimized page to page, and attachments kept small.

Temporary Solution:

Keep attachments as small as possible and limit the number of sessions you have open at any given time.

Fix Information:

To be addressed in a future release.

Keyword: RQ

One-line Description:

RQ leaktest refers to ALS when DLA is involved

Problem:

In the RQ, when there is a pressure test involved as part of a sampler repair, it lists the test applies to a preparative autosampler, even with a DLA connected, the differentiation is not made between the two, while it is done at other places.

Temporary Solution:

n/a

Fix Information:

n/a