Software Status Bulletin

ICP-MS MassHunter (G7200A/B – Metis)     G7200B

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.

Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

Keyword: Batch

KPR#:1237 Real time display in Tune is longer than expected run time

Keyword: Data Analysis

KPR#:1236 Calibration levels are unexpectedly deleted in case of over five calibration levels existed
KPR#:1239 Outlier for QC3 may not work
KPR#:1241 Truncated digits in detail format of calibration curve report

Keyword: Hardware

KPR#:1238 Evacuation Assist Valve and H2 Stop Valve are opened when exiting cell maintenance mode

Keyword: 

One-line Description:

Carrier Gas (BP) Meter Reading

Problem:

The Carrier Gas (BP) meter reading displays “---“ when the actual value is “0”

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Auto sampler setting in Auto Tune with ISIS-DS/ or Discrete Sample configuration

Problem:

When ISIS-DS is selected in the configuration, the ASX needle moves to the specified Auto Tune vial position during the Pre-Run process, but the probe then moves to the rinse port when Pre-Run finishes and Auto Tune starts.  
When “Discrete Sample” is selected in the configuration, the ASX needle never moves to the specified vial.

Temporary Solution:

Move the auto sampler needle to the tuning solution vial by manually entering the vial position.   In the Auto Tune dialog box, set the vial number to “0” (this mean that the probe does not move). Then Run Auto Tune.

Fix Information:

n/a

Keyword: 

One-line Description:

Error appears when operating Excel during LabQC update

Problem:

Error appears such as 'Exception from HRESULT” when operating Excel during LabQC update.

Temporary Solution:

Do not operate Excel during LabQC update

Fix Information:

n/a

Keyword: 

One-line Description:

Message indication when QC Configuration file is not found during DA Method import for Chained Sequence.

Problem:

When there is no backslash “\” at the end of the batch file name selected for ‘Import DA Method from existing Batch’ for Chained Sequence, the error message “Cannot start acquisition. The method that will be imported has following error. Cannot create batch. QC configuration file is not found: …………………….", is displayed.

Temporary Solution:

Add backslash “\” to the end of the batch name selected at ‘Import DA Method from existing Batch’ for Chained Sequence

Fix Information:

n/a

Keyword: 

One-line Description:

Copy of QC tune Criteria and sequence file are uploaded to Data folder on ECM server

Problem:

If QC Tune Criteria and Sequence file are selected in “Store in Data Batch” of “Run Information”, they are uploaded under the correct location at the end of sequence, but they are also uploaded to “DATA” folder on ECM server.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Tune Window is not displayed when MassHunter is configured for OFF line instrument

Problem:

When MassHunter is configured for Offline instrument and Instrument control window is displayed prior to opening Tune Window, the Tune window is not displayed. This only occurs with 7700 ICP-MS.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Cannot Edit DA Method during Chained Sequence running;

Problem:

When “Edit DA Method” is clicked during Chained Sequence running, DA opens and the error message "Conversion from previous format data file was failed. Unable to open the input file" is displayed, and the sequence will stop.

Temporary Solution:

Do not click “Edit DA Method” during Chained Sequence running.

Fix Information:

n/a

Keyword: 

One-line Description:

SemiQuant DA cannot be used with data acquired in TRA mode

Problem:

Only Full Quant DA can be applied to data acquired in TRA mode.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Run Method Wizard fails, if Online DA is running

Problem:

If the Acquisition Method Editor Wizard is executed while DA Method Editor is open for a Batch in Online DA, the DA Method Editor stops.  If  the batch generated by the Method Wizard is then opened and DA Method Editor is selected, the error message “Failed to load compounds from batch sample. Cannot find sample with sampleId=0, batchId=0” is displayed. 

It is necessary to close and to reopen DA.

Temporary Solution:

Close DA before executing Method Wizard.

Fix Information:

n/a

Keyword: 

One-line Description:

ISIS Program “.mpu” file is not saved in Run Information.

Problem:

When ISIS Program (.mpu file) is selected for “Store into Data Batch” and “Store into Data File” of “Run Information”, .mpu file is not saved.   However, the other ISIS program type (.mps file) is saved.
For Compliance installations, .mps file is uploaded to ECM server, but .mpu file is not uploaded to ECM server.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

PA Factor in Autotune

Problem:

P/A Factor will be updated correctly in the Autotune dialog box if it is the only item selected.  But the P/A factor will not be updated correctly if another item is also selected in Autotune dialog box.

Temporary Solution:

Execute P/A factor tuning from Tune -> PA factor tuning in the Tuning dialog box

Fix Information:

This defect is fixed with patch g7200b_0101_001_en.exe / g7200b_0101_001_ja.exe

Keyword: 

One-line Description:

Not run virus scan while using either MassHunter Acquisition or Data Analysis or both

Problem:

Mass Hunter Acquisition or Data Analysis or both locks up when the PC virus scan begins.

Temporary Solution:

Stop Virus scan while using MassHunter

Fix Information:

n/a

Keyword: 

One-line Description:

setup different acquisition methods in the one sequence table

Problem:

When setup different  acquisition methods in the one sequence table, MassHunter would crash when the user selected “Return to Bach at a Glance” from DA method editor.

Temporary Solution:

n/a

Fix Information:

This defect is fixed with patch g7200b_0101_001_en.exe / g7200b_0101_001_ja.exe

Keyword: 

One-line Description:

Last Calib Data on the report

Problem:

The calibration data on the report (last Calib data) shows 0001-01-01 00:00 during real-time data analysis.  After clicking Process Batch manually, it shows actual data

Temporary Solution:

n/a

Fix Information:

This defect is fixed with patch g7200b_0101_001_en.exe / g7200b_0101_001_ja.exe

Keyword: 

One-line Description:

EM auto tune with 7700s

Problem:

During EM auto tune, the ion lenses are detuned by setting Extraction 2 and Omega Bias to a higher voltage, which can lead to the signal being unstable after detune.  This can lead to EM voltage and P/F Factor being unstable when executing EM auto tune several times.

Temporary Solution:

n/a

Fix Information:

This defect is fixed with patch g7200b_0101_002_en.exe / g7200b_0101_002_ja.exe.

Keyword: 

One-line Description:

Hot plasma auto tune with 7700s

Problem:

When using the s-lens, the Li signal sometimes drifts shows a lot of drift.  This is due to the Li memory signal which can increase a lot with the current Extraction 2 setting range in lens Autotune.  The high Li memory signal causes the Li signal drift.

Temporary Solution:

n/a

Fix Information:

This enhancement is executed with patch g7200b_0101_002_en.exe / g7200b_0101_002_ja.exe.

Keyword: 

One-line Description:

Enhancement of Ultra Robust High level Auto Tune on 7700x

Problem:

The sensitivity achieved by autotuning for Ultra Robust High level varies a lot between instruments.

Temporary Solution:

n/a

Fix Information:

This enhancement is executed with patch g7200b_0101_002_en.exe / g7200b_0101_002_ja.exe.

Keyword: 

One-line Description:

Enhancement of 7700s Plasma Correction

Problem:

7700s Plasma correction sometimes does not pass, because the optimization range is not wide enough.

Temporary Solution:

n/a

Fix Information:

This enhancement is executed with patch g7200b_0101_002_en.exe / g7200b_0101_002_ja.exe.

Keyword: 

One-line Description:

Extend RF matching range of 7700

Problem:

RF matching adjustment range needs to be altered.

Temporary Solution:

n/a

Fix Information:

This enhancement is executed with patch g7200b_0101_002_en.exe / g7200b_0101_002_ja.exe.

Keyword: 

One-line Description:

Auto Dilution with ISIS on 7700

Problem:

Auto Dilution result with ISIS is not calculated in the batch.  Auto Dilution factor is reported as N/A.

Temporary Solution:

n/a

Fix Information:

This defect is fixed with patch g7200b_0101_002_en.exe / g7200b_0101_002_ja.exe.

Keyword: 

One-line Description:

7700x Plasma Correction at high Altitude site

Problem:

Plasma correction could not be executed correctly at high altitude site. The cause is thought to be the increased volume of injector gas flow, due to the low atmospheric pressure.

Temporary Solution:

n/a

Fix Information:

This defect is fixed with patch g7200b_0101_002_en.exe / g7200b_0101_002_ja.exe.

Keyword: 

One-line Description:

Meter reading of Option gas line is not displayed after installing Patch 2

Problem:

After installing patch 2, the Option gas flow sets to the correct value as inputted in the tune screen, however the option gas flow meter reading always shows 0%.  Also an incorrect warning error "2416 Warning: Optional gas flow rate is low" appears.

Temporary Solution:

n/a

Fix Information:

The defect is fixed with B.01.01 Patch 003.

Keyword: 

One-line Description:

High Li RSD after 7700s High Sensitivity Autotune

Problem:

After Ion Lens Autotune on 7700s Hot Plasma, sometimes Li RSD is high (like 6 - 8%).

Temporary Solution:

n/a

Fix Information:

The defect is fixed with B.01.01 Patch 003.

Keyword: 

One-line Description:

"NaN" are shown in DA-Calib pane

Problem:

In the calibration pane, "NaN" are shown even it should show numbers.
And, some blank column should also show numbers. (e.g. Na)

Temporary Solution:

n/a

Fix Information:

The defect is fixed with B.01.01 Patch 003.

Keyword: 

One-line Description:

Can't save and print replicate data in QC Tune Report

Problem:

Can't save and print replicate data in QC Tune report. The QC Tune report is also over-written everyrun. Can't regenerate QC report.

Temporary Solution:

n/a

Fix Information:

The defect is fixed with B.01.01 Patch 003.

Keyword: 

One-line Description:

Auto RF Matching can't find correct matching

Problem:

When auto RF Matching is run, the algorithm can't find correct matching value

Temporary Solution:

n/a

Fix Information:

The defect is fixed with B.01.01 Patch 003.

Keyword: 

One-line Description:

Number order of repetitions is not sequential when you have a large number of repetitions

Problem:

When you display a large number of replicates (e.g. >10) in the Batch-at-a-Glance data table, the numbering of the replicate columns is not sequential in the view.

Temporary Solution:

n/a

Fix Information:

This defect is fixed with B.01.01 Patch 003.

Keyword: 

One-line Description:

Bkgrnd doesn't work in semi-quant when changing the order of the data for Background correction with Specify Process Order

Problem:

When one or more samples are set to Bkgnd type in the batch table, the counts of the samples after the Bkgnd sample will be recalculated (background corrected) after executing Process Batch.  However, if the sample list process order is changed using Specify Process Order, the files that follow a Bkgnd sample type are not recalculated (background corrected) when Process batch is executed.

Temporary Solution:

n/a

Fix Information:

The defect is fixed with B.01.01 Patch 003

Keyword: 

One-line Description:

ISTD concentration settings are changed without the user input

Problem:

When no peak is recognized as analyte or ISTD peak in a calibration standard data, the conc level of an ISTD would be overwritten by the level conc of an analyte.

Temporary Solution:

n/a

Fix Information:

The defect is fixed with B.01.01 Patch 003.

Keyword: 

One-line Description:

No Calibration curve generated if data file name has a specific character

Problem:

After setting integration settings, analyte list and quant parameters correctly, when processing the batch the message "No calibration curve generated" above the analyte calibration curve displays.  

The reason is that the data files have a quote mark ' at the start of the datafile name.

Temporary Solution:

It must not contain the following characters:
Period (.), Slash (/), Backets ([]), Comma (,), Backslash (\), Vertical bar (|), Semicolon (;), Equal sign (=), Space ( ), Colon (:), Double Quotation mark ("), Quotation mark (')

Fix Information:

N/A

Keyword: 

One-line Description:

Wrong error message (1302 Error) with plasma off

Problem:

When Plasma blow off due to error of 1218 Error: Plasma was shut off (Plasma RF Monitor) , wrong error messages (1302 Error: +600V power supply voltage is too low) and (1304 Error: -600V power supply voltage is too low) appear.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Incorrect procedure to create a Quantitative/SemiQuant acquisition Method

Problem:

The procedures to create a quantitative / semiquant acquisition method in the 7500 Quick Start Guide are incorrect.

Page 42 for English (G7200-90200) and Page 40 for Japanese (G7200-96200).

The guide (the step 3 b) describes to mark check box in the Method Information window to create a Quantitative/SemiQuant acquisition method.
However there is no such the check box in the Method Information window.
Enter a comment and just click [OK] to exit the window.

Temporary Solution:

Enter a comment in the Method Information dialog box and just click [OK] to exit the window.

Fix Information:

n/a

Keyword: Batch

One-line Description:

Real time display in Tune is longer than expected run time

Problem:

Real time display in Tune is longer than expected run time when integration time is very short.
The actual data is correctly acquired and stored with expected run time.

Temporary Solution:

This can be avoided when sampling period is longer than 0.06 sec.

Fix Information:

This will not be fixed.

Keyword: Data Analysis

One-line Description:

Calibration levels are unexpectedly deleted in case of over five calibration levels existed

Problem:

If you update analyte list with using "Update Analyte List" in analyte list task of method editor, the calibration levels are deleted unexpectedly, in the case it has over five calibration levels. 
After updating, only five calibration levels are left. 
And concentration of most calibration levels becomes empty.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Data Analysis

One-line Description:

Outlier for QC3 may not work

Problem:

Outlier for QC3 may not work even the result met the criteria for QC3.

Temporary Solution:

Re-input the upper and lower limit value, after activating QC3. Then the outlier become usable.

Fix Information:

n/a

Keyword: Data Analysis

One-line Description:

Truncated digits in detail format of calibration curve report

Problem:

When you print calibration curve report in detail format, some digits of calculated results are truncated.

Temporary Solution:

n/a

Fix Information:

This was fixed in Patch 005 for G7200B B.01.01.

Keyword: Hardware

One-line Description:

Evacuation Assist Valve and H2 Stop Valve are opened when exiting cell maintenance mode

Problem:

Evacuation Assist Valve and H2 Stop Valve are opened when exiting cell maintenance mode without closing them.

Temporary Solution:

n/a

Fix Information:

This was fixed in B.01.01 Patch 004.