Agilent

Software Status Bulletin


OpenLAB CDS     M84xx

Known Problem Report as of Jan 18 2021 4:00AM

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.


To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.


There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.


Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.


Keyword Glossary



68xx Driver
78xx Driver
Acquisition
Acquisition,Data Analysis
Administration
Administration,Performance
Administration,User Interface
Audit Trail
Audit Trail,Workflow
Calibration
Configuration
Data Analysis
GC Driver
GC/MS Driver
Headspace
Installation
Instrument Control
LC/MS Driver
Localization
Localization,Report Template Design
Method
Method Usage
Performance
Performance,Roles and Privileges
Report Generation
Report Template Design
Report Templates
Reports
Roles and Privileges
Roles and Privileges,User Interface
User Interface
User Interface , Audit Trail
Workflow

Keyword Index


Keyword: 68xx Driver

KPR#:147 6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.
KPR#:148 Customer can't install colum information from catalog if column description is blank
KPR#:150 Setting a Hold time of 0.0 does not work correctly with GC6890
KPR#:156 GC Driver and OpenLAB CDS 2.2 Version Number clarification.
KPR#:157 OpenLAB 2.1: Unable to download syringe change to GC
KPR#:159 6890 online help has the bad strings in Injector page.

Keyword: 78xx Driver

KPR#:308 Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run
KPR#:312 Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890
KPR#:313 During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.
KPR#:314 Method print out with 7890 configured does not show total GCc run time.
KPR#:315 There is no "Inlet Septum Purge" event in Runtime Events table - EZChrom
KPR#:316 External Device "Not Ready" ignored by OpenLAB CDS ChemSataion and EZChrom
KPR#:318 Aux Flow Limited to 150 mL/min even when pressure is less than Maximum
KPR#:319 Post Run Flow Rate has default that out of range and value seems not to be stored
KPR#:320 Method User Interface does not correctly load the content of a method.
KPR#:324 Does not delete previous open GC method event table when load method. Wrong injections can be created.
KPR#:325 Method download to GC while in sequence causes it to disconnect and sequence stops.
KPR#:326 7890 method print doesn't include post run time
KPR#:335 Crash of Software after check "Show Threshold Value as remaining time" in EMF Options
KPR#:346 Error Unhandled Exception when changing columns and a Gerstel CIS4 in installed in the 7890.
KPR#:347 Incomplete Method Parameters for xCD in Acquisition Method Report
KPR#:349 Actual flows displayed by CDS aren't the same as the setpoint flows
KPR#:356 Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret
KPR#:357 Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.
KPR#:360 Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered
KPR#:362 GC driver is missing for the current build installed while upgrading from 2.1 to 2.2.
KPR#:367 Right Clicking on Method Editor makes UI hide behind Instrument Screen
KPR#:368 Incorrect Values in 9000 Pressure/Flow Calculator
KPR#:370 Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest
KPR#:371 Should not be able to download a method while a in a GC run or sequence.
KPR#:373 Method Resolution Does not take into account default column temperature limits.
KPR#:380 Link to Intuvo 9000 GC help does not work.
KPR#:383 PCM will not control in constant flow.
KPR#:385 RTL for OpenLAB CDS: Calibration Runs dialog shows no chromatogram or compound table for loaded data or Results from calibration runs
KPR#:386 RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected.
KPR#:387 Acquisition crashes when user clicks on RTL Import/RTL wizard
KPR#:388 RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method when setting a Target retention time.
KPR#:422 HS Sleep/Wake mode should sync with GC Sleep/Wake mode
KPR#:432 Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.
KPR#:435 GC Method Resolution results in “Object Reference” error message and occasional crash
KPR#:438 When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".
KPR#:472 Chromeleon: Intuvo trigger two instrument notification for configuration changed
KPR#:473 Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not
KPR#:474 Chromeleon: GC: Column length can only be calibrated once in Online Method Editor
KPR#:475 Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail
KPR#:479 Chromeleon: GC 6850A and 6890A: GC online method is not editable
KPR#:480 Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act
KPR#:481 Chromeleon: GC 6850A: Cannot create instrument method
KPR#:482 Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor
KPR#:483 Chromeleon: GC8890: Blank evaluation setpoints missing in method report
KPR#:485 Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help
KPR#:486 Chromeleon: GC8890: Issues during sequence execution
KPR#:487 Chromeleon: Changes made in 68xx Edit Online Method not applied or reported
KPR#:488 Error when loading GC method without Blank Run Analysis setpoint
KPR#:490 Chromeleon: Signals from previous method persist in new method
KPR#:491 Chromeleon: ECD Help page cannot be accessed
KPR#:492 Chromeleon: All 8860 signals not displayed or available in report
KPR#:493 Chromeleon: Error occurred at several points of operation
KPR#:494 Chromeleon: GC6890: Front Injector parameter change in Online method not applied
KPR#:495 Chromeleon: GC6890A: Method download fails
KPR#:496 8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent
KPR#:497 Chromeleon does not recognize the tray with Back Injector installed.
KPR#:498 Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved
KPR#:499 Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.
KPR#:500 GC6890: Valid vial ranges are not correct for 6890 in some cases
KPR#:501 Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.
KPR#:503 Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)
KPR#:509 Chromeleon: Incorrect conversion and missing unit when using pressure setting bar
KPR#:511 Chromeleon: System crash: system slow and then crashing
KPR#:512 8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4
KPR#:513 B,04.03 SP2 will not connect to an 8890 GC.
KPR#:514 Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.
KPR#:517 Chromeleon: SVT Chameleon 2.1.30 Fails

Keyword: Acquisition

KPR#:44589 "Autoscale Y-axis" toggle does not work in Online Signal window
KPR#:44591 Sequence editing and updating may get stuck at wrong state due to timing issue
KPR#:57764 Auto config twice in succession cause system hang
KPR#:68592 Agilent OpenLAB Instrument Service would take longer than 2 mins to go to running state
KPR#:70704 User cannot import an English CSV file in European OS
KPR#:72004 "Injection time" of aborted injections are given Epoch Time of 1600-12-31 followed by time and UTC
KPR#:72639 From an OpenLAB CDS 2.0 client, Viewing currently running sequence on any instruments configured on an OpenLAB CDS 2.1 AIC is not possible
KPR#:72656 When using Date and Time as token, the resolved values for Single Sample Analysis and Sequence are not consistent
KPR#:73666 Exception is thrown when result filename starts with spaces
KPR#:73942 Instrument Modules section in report does not list the SS420x or its properties
KPR#:75469 TIC signal is not displaying in Online Signal window during data acquistion if none is selected in GC's signal setting
KPR#:80705 EZChrom methods fail to import in OpenLAB CDS 2.1
KPR#:85551 Network issues with DHCP may cause unexpected behavior on a Workstation installation
KPR#:85599 GC/MS sequence aborts when Server is disconnected
KPR#:85603 Connection problems with hardware could put the instrument in indeterminate state
KPR#:85608 Submitted or Validating run items will get aborted if connection to OpenLAB Server is lost
KPR#:85619 In case of overlap injections, "Stop sequence after current run completes" aborts the current run ONLY and discards the already prepared sample
KPR#:85631 After performing 'Review Completed Injections", the subsequent injections within the same sequence will have the same injection time
KPR#:89033 Cannot re-launch LC instrument after closing acquisition client
KPR#:98690 35900E module list is truncated when printing to XPS in landscape orientation
KPR#:101690 Replicate injections may not run when editing current running sequence more than once
KPR#:119595 Cannot print sequence from sequence layout
KPR#:120121 Instrument status goes Idle during sequence more than 250 runs
KPR#:123245 Printing method in Word format shows incorrect total page count in footer
KPR#:143348 TIC signal is not displaying in Online Signal window during data acquistion if none is selected in GC's signal setting
KPR#:163990 Acquisition Client does not get failover notification when AIC switches to failover
KPR#:181523 Instrument client crashes upon opening a dual GC sequence file longer than 155 lines
KPR#:183680 Sequence is stuck in "Reporting" when processing method calls for hardcopy report but default printer is not configured
KPR#:184578 Acquisition crashes on the second click on "Print" to display GC Headspace method parameters
KPR#:186458 Cannot take snapshot of current running injection after closing/opening same client or opening new client
KPR#:197007 Session connection to instrument controller is lost when ELSD is left in standby mode
KPR#:198003 Detectors do not perform auto-balance when no injection/instrument blank is selected as injection source
KPR#:215920 The current running/pending sequences might be interruptted due to unstable network
KPR#:217569 In OpenLab CDS v2.x, the raw data (.dx) acquired on Agilent LC modules in general are larger in size
KPR#:219860 Sequence creation template not working for back injector on GCs
KPR#:230280 If default printer is not a physical printer, RX files may to be missing in result sets
KPR#:242941 Possible network printing issue after upgrade to CDS 2.4
KPR#:244275 RX files missing in result sets
KPR#:269040 There is no indication for user to start a manual injection when the injection source is specified "External"
KPR#:272160 Cannot "Submit Sequence File" from API due to case sensitive in compound custom parameter name
KPR#:281641 Acquisition crashes with error "System.Argument.Exception: name already exists" when selecting processing method
KPR#:282199 Sample or compound custom parameter values with "," digit separator not handled properly
KPR#:283230 Cannot "Submit Sequence File" from API when optional sample custom parameter is missing
KPR#:303675 The configured instrument modules in acquisition method report may show in alphabetical order
KPR#:305373 Print icon in Acquisition is greyed out
KPR#:314007 "Unable to connect to instrument server" after OpenLab CDS client is locked
KPR#:314956 User sporadically fails to connect to instruments when using Sample Scheduler or Walkup
KPR#:318941 RX file generation fails sporadically when saving results
KPR#:343559 Injection audit trail records the changed objects of an acqusition method not the corresponding values when the acqusition method can be automatically resolved upon sequence submission
KPR#:353246 Failed to upload partially acquired result sets due to system failure
KPR#:367304 MS instrument cannot run sequence after upgrading to OpenLab CDS 2.3 Update 08
KPR#:373129 User specified result path is not saved with the user settings
KPR#:377012 Performing snapshot or review completed injections may cause current running single sample analysis or sequence to terminate due to unstable network
KPR#:378842 Stopping runs from 6890GC's key pad does not get recorded in activity log and injection audit trail
KPR#:387714 Chromatogram is shifted, offset in 6890
KPR#:393545 Changing instrument setpoints is not possible from instrument status dashboard without the proper permissions
KPR#:401312 Instrument Client may close unexpectedly after repeatedly clicking on Take/Release Control of the instrument
KPR#:404386 Shimadzu GC stays connected after closing connection
KPR#:409420 Acquisition method UI is not displaying for Agilent GC with PAL3 if not configured properly
KPR#:416240 Sequence creation template (.stx) can be overwritten in Portuguese system
KPR#:417310 The current data acquisition may get interrupted after performing a snapshot
KPR#:422891 Sample Scheduler doesn't offer dual External injection when GC is configured with dual gas sampling valves only
KPR#:427117 Partially acquired result set may not be available due to AIC power failure
KPR#:427662 Starting acquisition with 7697A headspace causes XML error entry in Activity log
KPR#:461280 Current running dual sequence table locks pending lines from editing as run progresses

Keyword: Acquisition,Data Analysis

KPR#:174167 Acquisition setpoints for single injection not reflecting the parameters used

Keyword: Administration

KPR#:244534 New users don't see data and projects in Content Manager
KPR#:376731 Not possible to delete project related files form the Content Management user interface.
KPR#:477707 No specific privilege is required to access the CM Admin console

Keyword: Administration,Performance

KPR#:58158 JIRALOAD Test Title

Keyword: Administration,User Interface

KPR#:267323 Activity Log in OLCP does not record the Application name when login from the Web UI

Keyword: Audit Trail

KPR#:119673 Audit Trail shows "Unknown" user and "Manual Control" category when running method with "Acquire" option unchecked
KPR#:120285 Audit Trail shows "Unknown" user if you make changes to current running method
KPR#:171556 Audit trail shown “Unknown” in the Manual Control category for method changes in running sequence
KPR#:220418 Review button in Audit Trail is disabled for entry "Upgraded method from previous version"
KPR#:229036 Audit trail table in sequence report printed from instrument client is spanned in two rows for each entry
KPR#:288861 Reprocessing injection triggers log with different wording in audit trail and activity log
KPR#:297766 Method Audit Trail Incorrectly References Detector A Gas 2 as Gas 3
KPR#:303841 Reprocessing injection triggers log with different wording in audit trail and activity log
KPR#:303980 Injection time for imported ChemStation data is rounded down to the minute
KPR#:307681 Sequence/method loses its audit trail if it is saved with same name
KPR#:348093 User who last modified and saved the method appears in method audit trail upon resolving method resolution
KPR#:378080 E-Signature description not automatically updated for new created user
KPR#:449320 No record in Audit Trail when disabled calibration points are re-enabled after reprocessing
KPR#:450949 The original user who created the sequence is listed in the sequence audit trail as the user who imported the sequence from a result set
KPR#:499272 User who last modified and saved the method appears in method audit trail upon resolving method resolution
KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1

Keyword: Audit Trail,Workflow

KPR#:183239 Sequence/sample reports and Injection Audit Trail only show user who submitted sequence, not user who modified running sequence

Keyword: Calibration

KPR#:44803 Performing MS Quantitation using OpenLAB CDS ChemStation data
KPR#:44942 Calibration curve update timestamp for missing compound
KPR#:44965 Data field CalibCurve_CorrCoefficient is not properly labeld
KPR#:98815 Log / Log calibration curve model not drawn correctly in the report printout
KPR#:395508 Help and Learning needs updated statement regarding all calibration options or levels are supported with timed groups

Keyword: Configuration

KPR#:1 Instrument opened with a channel conflict is in a quasi-Not Connected state
KPR#:2 COM port information for clients does not match AIC COM port information
KPR#:44563 Canceling out of instrument auto configure still deletes all previous configurations
KPR#:146950 Using OpenLAB CDS Waters Acquity driver the PDA ( 3D option) is pre-set as default values as well for 2D Detectors
KPR#:195581 Unconfigured Sample Scheduler Agent causes Windows logs on CDS 2.3 AIC's
KPR#:480262 Authentication issue in a multi-domain environment

Keyword: Data Analysis

KPR#:44755 Custom Calculation results containing a list of values and empty values, will lead to empty value in case of summary calculation performed with another Custom Calculation
KPR#:44838 Incorrect EIC exctraction
KPR#:55476 Create processing Method without the proper privileges.
KPR#:56074 Signal Alignment doesn't refresh
KPR#:56585 Wrong error message is thrown while opening same PDF report twice from DA
KPR#:71335 "Extract Chromatogram" option not available for LC/MS Chemstation data
KPR#:72603 Manual integration: different results for nested baseline for reprocess with and without clear
KPR#:73281 "Add/Update MS compounds" does not work on SIM data acquired in OpenLAB CDS 2.0
KPR#:73594 Amount is not calculated
KPR#:73632 New result set with baseline corrected is not showing the * next the signal name
KPR#:73953 "Response Window Type" is disabled for manually added compounds and qualifier ions
KPR#:85380 Importing a result set file (.olax) could lead to misleading versions
KPR#:105659 The master processing method is not linked properly to the imported EZChrom result set file
KPR#:106822 Incorrect Signal Names after importing ChemStation Data
KPR#:109858 LC/MS SIM data acquired in MMI is not displayed in TIC in Data Analysis
KPR#:111165 "Send spectra to NIST MS program" works only for first user, fails for all subsequent users
KPR#:111815 Import raw data from the ChemStation fails
KPR#:124594 Quantification of compounds or groups using a reference calibration curve fails if reference is missing in injection
KPR#:127347 Search field does not return all applicable results when searching for a result name
KPR#:130739 Cannot load result set in Data Analysis due to missing/corrupted .acaml or .rx files
KPR#:135459 Incorrect injection date for data file imported from OLCDS CS C.01.05
KPR#:137136 Cannot process data after adding a qualifier to ISTD compound
KPR#:146452 Asterisk * is shown next to injection even though all manual integration is removed
KPR#:147267 Slow performance in processing SIM data
KPR#:148123 File Upload Queue Error "Target file is inaccessible. Upload cannot be performed."
KPR#:148301 "Qualifier group details" table is not displayed for ISTD that fails qualifier criteria
KPR#:155331 Incorrect injection date for data file imported from OLCDS CS C.01.05
KPR#:155332 Incorrect injection date for data file imported from OLCDS CS C.01.05
KPR#:160749 Injection error "Cannot run integration" if data has two MS signals with same name
KPR#:160878 Sliders in the isoabsorbance plot are not always synchronized
KPR#:172088 User without "Save Master Method" privilege can still save master method in Data Analysis
KPR#:172479 Not all signals of EZChrom method are imported
KPR#:173214 "Data storage not available" when starting Data Analysis
KPR#:176350 Canceling a method link will lead to different method parameters
KPR#:176774 No signal in snapshot if snapshot is performed immediately after start of run
KPR#:178050 User without “Save master method” privilege cannot save results
KPR#:178215 Calibration curve does not start from zero
KPR#:178342 Data Analysis is slow to open with projects that have many folders
KPR#:180840 Incorrect injection date for data file imported from OLCDS CS C.01.05 or ChemStation B.04.03
KPR#:181176 Data Analysis crashes with GPC 1.0 plugin (G7860AA)
KPR#:181560 Incorrect calibration curve date after reviewing completed injections or reprocessing
KPR#:184527 Unexpected error occurs while importing raw data (ChemStation or EZChrom)
KPR#:188689 User without "Save Master Method" privilege can still save master method.
KPR#:188789 Compound identification fails when different compounds have same quantifier ion
KPR#:188930 Loading multi signal in DA causes software crash
KPR#:194201 RX files are missing in result sets due to EZChrom integration "Split peak" events
KPR#:196102 When using signal delay, EICs do not line up with TIC peaks
KPR#:196103 MS Peak Purity should only be calculated for TIC peak, not EIC
KPR#:202580 Front exponential skim does not work or integrate properly
KPR#:214925 USP theoretical plates are different in OpenLab CDS versus ChemStation.
KPR#:220122 Drift calculation differences in OpenLAB EZCHrom and OpenLab CDS 2
KPR#:222870 Error while importing OpenLab CDS ChemStation Edition data
KPR#:224261 AIA export of GPC method isn't working
KPR#:228375 System suitability results are not calculated for specific peaks
KPR#:232522 Unable to integrate Child-Parent peak using EZChrom Integrator in OpenLab CDS 2.3
KPR#:233622 Long processing time for MS data
KPR#:237693 "detector_name" field in cdf file is not unique when using the AIA Export Plugin in DA
KPR#:237789 Missing peak entries get duplicated in DA and IR
KPR#:245031 RT calculation values in Data Analysis (Result view) and Intelligent Report do not match
KPR#:265397 Unexpected error occurs during processing of Custom Calculation due to a stop injection in sequence
KPR#:268319 Tree: Upload in progress icon disappears after refresh
KPR#:268885 When importing OLAX, the file disappears from the tree after Refresh
KPR#:269543 S/N ratio not calculated when using data acquired with Waters Acuity
KPR#:277719 Data Analysis is slow to open with projects that have many folders
KPR#:279012 Unhandled exception when closing custom calculation editor if connection with shared services server has been lost
KPR#:280784 Not all injections might get reprocessed if UV impurity check for all peaks is selected
KPR#:283099 DA does not display data in failover mode and data can't be reprocessed
KPR#:283201 Cannot extract spectrum from TIC SIM with multiple fragmentors
KPR#:285489 In some cases manual integration might be erased when reprocessing
KPR#:286264 The Retention Time definition in the Data Analysis Reference Guide is misleading because of a wrong drawing
KPR#:289666 Error occures when a different user tries to link a new method to data
KPR#:289867 ISTD amounts not considered for calibration curve recalculation in some circonstancies
KPR#:293118 Reprocessing legacy data acquired from 2.1 or 2.2 can no longer integrate after extract chromatograms
KPR#:293411 "Add/Update MS compounds" is not working with SIM data
KPR#:294515 Noise, signal-to-noise and system suitability calculations for extracted chromatograms
KPR#:296088 Locking a unsaved result set will show a warning "Newer version exists"
KPR#:297380 Manually extract UV Wavelength chromatograms is part of Privilege control on the manual but this function does not exist
KPR#:298958 Fill down sample type might cause an unexpected issue
KPR#:303797 Manual integration will show wrong peak width
KPR#:309715 Empty project name in report for new created or imported result sets
KPR#:318706 Different values for relative retention time according to EP in ChemStation vs. CDS 2
KPR#:344871 A data processing component during acquisition became orphaned process and could not be closed automatically after a single or sequence run
KPR#:358009 Revoke signature when "Enforce signature order" is enabled
KPR#:371060 Reprocessing of locked result sets
KPR#:372581 Exception error occurs when loading result set
KPR#:373135 MS peak purity failing to compute purity calculation
KPR#:381349 Post-Processing plugin is not working for injection data file names containing { or }
KPR#:394440 Cannot "Send spectrum to NIST MS program" if it has more than 800 m/z ions
KPR#:394495 Modification date for the manually integrated injection does not change when saving reults
KPR#:395892 Peak to peak or ASTM method using different value to calculate S/N as descriet in the EP
KPR#:397440 UV reference spectrum assigned to compound identified in FLD signal
KPR#:398303 Importing ChemStation B04.01 data into OpenLab CDS 2.4 can have incorrect injection time
KPR#:402658 Fraction collection data loaded incompletely on a distributed system with ECM 3.6
KPR#:410912 "Identified peaks" is not working in MS Peak Purity workflow
KPR#:413432 Wrong "Rsp (%)" values are calculated in the “Qualifier group details” table
KPR#:413781 Loading single injections in Data Analysis is slow
KPR#:415746 OpenLab CDS v2.5 crashes with exception error when viewing MS spectrum
KPR#:422270 Fraction collection data loaded incompletely on a distributed system with ECM 3.6
KPR#:425417 OpenLab CDS v2.5 shows no TIC signal when "Import Raw Data" acquired with MSD ChemStation
KPR#:425749 MS data takes long time to reprocess in OpenLab CDS v2.5
KPR#:431130 Data Analysis gets unresponsive when canceling the reasons dialog
KPR#:433548 Modification date of calibration standards gets changed to current time while loading a result in Data Analysis
KPR#:434519 Data export to AIA cannot be used for spectral analysis with 3rd party Software
KPR#:435447 Weird diagonal line in MS spectrum extracted from LC/MS iQ profile data
KPR#:435460 RX files missing after sequence completed if physical printer is not configured
KPR#:439998 Mistranslation of "Norm amount(s)" and "Norm concentration(s)" in Chinese
KPR#:443824 ChemStation single injections not displayed in Data Selection
KPR#:443842 Concentration and amount of the compound are not calculated if qualifier ratio fails
KPR#:459236 User without "Save master method" privilege can modify and save the master method
KPR#:469739 Modification date of calibration standards gets changed to current time while loading a result in Data Analysis
KPR#:472708 No m/z values shown in report generated from automated processing after acquisition run is done

Keyword: GC Driver

KPR#:190865 Run on GC hung in processing state when performing a snapshot

Keyword: GC/MS Driver

KPR#:1 Setting source temperature as a Timed Event does not change the setpoint on the Dashboard
KPR#:2 Selecting a SIM or Scan time segment line highlights the entire row
KPR#:7 Starting EI 5977A Tune does not wake up a sleeping 7890B GC after it was in sleep mode.
KPR#:9 While in Vented, Venting or Pumping down and network connection is lost, on re-connection the UserInterface state goes to Idle.
KPR#:11 Manual Tune Scan plot does not show all of the information
KPR#:12 Prepare to Vent disappears from MSD LUI
KPR#:13 Vacuum fault not clearing on turbo pump without Lcomm, 5977B and 7890B system.
KPR#:15 Manual Tune profile plot does not show all the information
KPR#:18 Signals acquired in "SIM" mode or "SIM and Scan" mode can drop out below the baseline
KPR#:117113 Unable to close Acquisition if connection is lost while tuning or in Tune Control
KPR#:134542 Filament selection is not updated when changing methods
KPR#:139960 It is possible to acquire data with un-tuned tune files.
KPR#:160081 Tuning and Tune related activities are not recorded in activity log
KPR#:177340 GC/MS method update change from 'Version 100' to 'Version 101'
KPR#:177496 Data file is collected but cannot be opened in Data Analysis
KPR#:223710 AcquisitionServer.exe process does not close when Close Connection is used
KPR#:224414 Acquisition Method Report does not show exact MSD model configured
KPR#:231685 GC/MS autotune using a saved atune file results in manual tune report template
KPR#:234855 Discrepancy in "Run time" value user entered in Acquisition UI vs displayed in the Acquisition Method Report
KPR#:235934 Acquisition Method Report shows generic "Detector EMV Override" label in SIM Table
KPR#:264274 Autotune report always shows the default masses for PFTBA even if the selected masses are changed
KPR#:267319 Switch Filament options should not be shown for CI GCMS configurations
KPR#:306994 MS stays in a not-ready status following autotune if using JetClean in Acquire & Clean mode
KPR#:347742 PCI autotune fails to complete on some instruments after an initial successful autotune
KPR#:366073 Aborting bakeout during equilibration may cause the timing problems
KPR#:370668 Autotune icons are grayed out after clicking "Cancel" in Delete Tune File dialog
KPR#:370684 User created tune files cannot be deleted if a default tune file is currently loaded
KPR#:387039 No warning message after method is loaded with invalid tune file
KPR#:389009 Actual values for bakeout and equilibrium time are incorrect
KPR#:389044 Vacuum Control: If the acquisition client is closed during vent and then reconnected, the time elapsed value is lost
KPR#:389509 Vent: Turbo speed may not be accurate below 3%
KPR#:392073 Tune Report PDF may not display in some situations
KPR#:392865 Cannot release Tune Control
KPR#:394987 Using "Generate Report" in PCI mode the calibrant valve is not opened
KPR#:396350 Custom Tune: Correct masses will not be displayed in report if changed
KPR#:398529 Custom Tune: Using masses that are fewer than 100 amu apart will abort with error
KPR#:412557 Acquisition can't be closed during GC-MSD venting

Keyword: Headspace

KPR#:181 Cannot get 7697 Comm setup in OpenLab CDS 2.2.0.600; Connection always makes the HS's GC IP revert to previous setpoint

Keyword: Installation

KPR#:53 Data Store server synchronization fails if the computer hostname contains an underscore.
KPR#:55 Old icon displayed for links after upgrading your Data Store server to rev. 2.0
KPR#:146953 OpenLAB CDS IQ report may generate/show an aborted IQ after uninstalling the Waters Core and Waters Acquity Add-on driver

Keyword: Instrument Control

KPR#:146982 OpenLAB CDS crashes after power cycling the Waters Acquity instrument

Keyword: LC/MS Driver

KPR#:218620 Changes to Manual Tune parameters have no respond in spectrum display windows LC/Single Quad
KPR#:246022 Charging voltage displayed as Nozzle Voltage in the check tune report for MultiMode Source
KPR#:246030 AJS source Sheath Gas Temp & Sheath Gas Flow parameters not validating in the Method Override
KPR#:246035 Single Quad UI always display "Not Ready" state when the instrument in "Standby"
KPR#:246037 Cannot close OpenLab CDS Acquisition if connection to server is lost during LC SQ tune check
KPR#:257678 Missing Data Point crossed the chromatographic peak on G6135C SQ
KPR#:269242 'Review Tune Report' dialog may freeze UI
KPR#:320141 APG remote triggering LC shutdown
KPR#:339311 Abundance change with dwell time when changing detector gain factor
KPR#:347214 Shutdown method leaves LCMSD iQ actively scanning and not "Off"
KPR#:349670 Getting prompted to save method when no change is made in the method
KPR#:352963 Cycle time value is not getting saved in the method.
KPR#:359660 Divert valve may not switch to waste during hardware fault
KPR#:371542 SQ online signal is missing after windows restart
KPR#:385359 Autotune report results are incorrect on FWHM
KPR#:394789 Heaters faults cannot be cleared on LC/MSD iQ
KPR#:402489 Embedded Software (ESW) crash during autotune
KPR#:409473 AIC installation was cancelled during install of LCMS driver, which caused it to roll back. After relaunching installer, LCMS driver install failed
KPR#:438688 Unstable spray warning in EMF

Keyword: Localization

KPR#:454142 Support of automatic Russian localization in OpenLab CDS v2.5 Update installer

Keyword: Localization,Report Template Design

KPR#:277791 Composite group saved with special character in the name

Keyword: Method

KPR#:290303 Instrument Setup Window: Time constant for FIDW is displayed without a unit
KPR#:297200 Incorrect Units (°C) for carrier gas settings in Method report

Keyword: Method Usage

KPR#:297768 Incorrect Carrier Info in Method Report

Keyword: Performance

KPR#:44824 Cannot start Data Analysis because it is bocked during "Initializing modules" step
KPR#:145396 WorkArea is not cleaned up on shutdown
KPR#:178350 New domain users can't access content management to save methods or any other file
KPR#:281307 Internal server error when searching the System Activity Log
KPR#:319219 Processing slowness

Keyword: Performance,Roles and Privileges

KPR#:304709 New domain users can't access content management to save methods or any other file

Keyword: Report Generation

KPR#:44971 Report generation to .doc file format containing the method information may lead to a very long report containing blank spaces
KPR#:56834 Trend Micro OfficeScan will prevent OpenLAB CDS to report instrument traces
KPR#:68907 Blank spaces may be seen in CDS 2.1 on report printout
KPR#:73690 Overlapping library search spectra plot when saving the report as doc and xls file formats
KPR#:90883 Report template migration to OpenLAB CDS 2.1
KPR#:120051 EIC may disappear when using the option "report only selected signals"
KPR#:123267 Incorrect value displayed in Reporting for compound custom parameter containing blank spaces
KPR#:141937 Certain report generation steps will lead to report the previous version of the result set
KPR#:142710 Theoretical plates USP not reporting the correct value for Chinese/Japanese/Portuguese CDS versions
KPR#:160085 Misleading data file directory path for results moved from one project to another
KPR#:198670 With some result sets the chromatogram peak drawing may fail
KPR#:277965 Report not generated when copied to Windows file system with ECM 3.x back end
KPR#:286844 Reporting spectra legend in reporting
KPR#:290438 Report printout may show more method set points if reloaded
KPR#:317320 Empty fields in the report of imported OpenLAb CDS EZChrom Edition data in OpenLab CDS
KPR#:351328 Timed group calibration correlation factor not printed in reports
KPR#:356133 Specific report generation workflow can lead to print previous results version
KPR#:371827 Quantified point may be not be drawn correctly using log/log calibration curve
KPR#:397976 Reporting matrix not correctly exported to csv report output
KPR#:403968 Printing, locking and signing of unsaved data if two users load the same result set and modifying it
KPR#:417017 Cannot preview report for ion chromatogram snippets or default templates on Chinese and Portuguese systems
KPR#:422588 It is not possible to preview report using the default template "Purity_Flow.rdl" on Chinese and Portuguese OpenLab CDS v2.4
KPR#:440915 Report will not be generated when using default processing method "GC/LC Norm Percent"
KPR#:440919 Unattended Processing Client throws an exception when it cannot find the report template specified in the processing method and the run will be aborted
KPR#:489079 Calibration curve not reported

Keyword: Report Template Design

KPR#:56 Error seen in Intelligent Report header (#error) if any related data field is used in an expression
KPR#:58 Intelligent Reporting - Stacked Chromatograms do not display the time axis in reports
KPR#:59 Intelligent Reporting - Square brackets cannot be used in filter expressions
KPR#:44936 Missing syntax warning: Variables extended by a unique key need to be enclosed in brackets if used in mutiplications or divisions
KPR#:55868 .NET Framework 4.6.1 update not compatible with OpenLAB CDS 2.0
KPR#:56166 Report design with MS spectra plots
KPR#:71235 No report generated when the expressions are not completed or correct
KPR#:90697 Intelligent reporting composite groups having misleading names in the report template folders
KPR#:93291 Error editing Intelligent Report templates migrated from OpenLAB CDS ChemStation or EZChrom
KPR#:112794 Chromatogram custom signal axis scalling
KPR#:116526 Report parameters as boolean in report editor must only have "Default Value"
KPR#:116987 Single Data Analysis method parameter values may not be accessible for expected compounds
KPR#:150911 Filtering report item with the same data field containing several values
KPR#:165325 Variables saved in the table summary calculation must be used after the table
KPR#:217394 Report missing peaks with other peak types (identified and part of groups)
KPR#:234300 Migration of ChemStation Report template to OpenLab CDS v2.x
KPR#:291101 Diagnostic data such as column information, module temperatures are not available in reporting
KPR#:319688 Migration of report template containing multi-line expressions
KPR#:322678 Report document template failing with error
KPR#:348575 Edition of custom variable, custom parameter or method override parameter expression may lead to corruption
KPR#:349873 Custom parameter expression error in OpenLab CDS 2.4 Update 03
KPR#:385844 Reporting method information snippets are duplicated in summary report outputs
KPR#:409055 Formatting option is not available for MS peak purity ion table

Keyword: Report Templates

KPR#:61 Sequence Summary Extended template in Excel format not reporting the acquisition or processing method information correctly
KPR#:62 Generating a report to word file format may generate a report containing not aligned report items
KPR#:383434 Export to excel does not export the report header logo
KPR#:400986 The selection of RSD summary calculation is not saved with the report template

Keyword: Reports

KPR#:73111 Description on unsaved entries is incomplete in Audit Trail dialog
KPR#:249784 Non-identified peaks may be missing in reports with non-Agilent instruments data
KPR#:299468 "Delete" entry in the audit trail raises an audit concern
KPR#:389530 Tune Report: The autotune report does not include instrument name

Keyword: Roles and Privileges

KPR#:187399 User with empty password cannot unlock Acquisition or Data Analysis
KPR#:207007 Users can delete their own data without deletion permission via web client

Keyword: Roles and Privileges,User Interface

KPR#:318470 Orphan Property ID leading to sync failure

Keyword: User Interface

KPR#:56 Chinese, Japanese, or Russian file names corrupted after download as a compressed zip
KPR#:79117 SIM table is disabled if the last method loaded was SIM
KPR#:90053 Copy paste a row in the SIM table causes the acquisition Client to crash
KPR#:99440 Cannot unlock session locked by user from different domain
KPR#:105332 Archive Offline feature has been removed in OpenLAB Server 2.1
KPR#:119122 One UIB II channel is acquired but two signals are displayed in Data Analysis
KPR#:130075 Search cannot handle Metadata which contains a µ
KPR#:131472 EI tune evaluation report displays incorrect limit for 502/69 ratio
KPR#:137961 Not able to filter system activity log based on Time
KPR#:168842 PDFs Which Include Localized Characters Can Appear Garbled in Web UI Previews
KPR#:180338 First time login to the Content Management Web UI can take up to 60s
KPR#:225514 Activity Log Not Viewable in Chrome 67 or later (ECM XT 2.2, 2.3)
KPR#:272423 Time displayed in QualA does not match local time if DST is not set correctly
KPR#:296392 No Tree in DA after CDS 2.3 Update 06 installation with CM
KPR#:306783 The information of the modified person on the folder is incorrect in the Datastore WebPage
KPR#:307134 Pagination disappears when search returns more than 250 results
KPR#:372530 Incorrect rendering of MS Office documents in preview
KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1

Keyword: User Interface , Audit Trail

KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1

Keyword: Workflow

KPR#:44846 Processing Method Role issue
KPR#:354011 Data acquisition is interrupted on GCMS SQ when system is in failover mode
KPR#:468519 Data collection Service does not start after upgrade


KPR#:1  Product:Agilent 6100 Series SQ  G6130C  B.01.00

Keyword: 

One-line Description:

Source Parameters are not part of the tune file and are not saved/reloaded when loading tunes

Problem:

The users is allowed to change and download the source parameters when doing manual tune to run experiments, but those values will not be part of the tune file saved and will not be replaced with the source defaults with atunes is loaded

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:1  Product:OpenLAB Acquisition  OpenLAB Acquisition  2.0

Keyword: 

One-line Description:

Network issues with DHCP may cause unexpected behavior on a Workstation installation

Problem:

On a Workstation installation when the main network which is connected through DHCP drops and the network IP can change to default non-reachable IP address, communication with Shared Services/Automation Service could stop. This will adversly affect acquiring runs and the client application.

Temporary Solution:

Use STATIC IP address to avoid DHCP failures.

Fix Information:

n/a


KPR#:2  Product:OpenLAB Acquisition  OpenLAB Acquisition  2.0

Keyword: 

One-line Description:

Submitted or Validating run items will get aborted if connection to Shared Services is lost

Problem:

Any submitted or validating runs will get aborted if connection to Shared Services is lost in the mean time. All the pending runs will go to completion.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:2  Product:Agilent 6100 Series SQ  G6130C  B.01.00

Keyword: 

One-line Description:

Delta EMV relations may not be obvious to users

Problem:

In the time segments table there are entries for positive and negative Delta EMVs.  The values entered by the user get stored with scan segments of the same polarity.  If the user sets up a method that is only positive polarity scan segments and enters a negative Delta EMV value, there are no scan segments to associate it with.  When the method is saved, the negative Delta EMV value is not saved as it would have no meaning.  Likewise the audit trail will not log an entry for this change in negative Delta EMV.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:3  Product:Agilent 6100 Series SQ  G6120C  B.01.00

Keyword: 

One-line Description:

Charging voltage displayed as Nozzle Voltage in the check tune report for MultiMode Source

Problem:

The Charging voltage displayed as Nozzle Voltage in the check tune report for MultiMode Source.

Temporary Solution:

Users beware that there is a typo in the Checktune Report, it should be Charging voltage on the MultiMode Source(MMI)  NOT Nozzle voltage.

Fix Information:

No fix available at this time. To be fixed in a later version


KPR#:3  Product:OpenLAB Acquisition  OpenLAB Acquisition  2.0

Keyword: 

One-line Description:

A mismatch of configured custom plate will throw invalid location message.

Problem:

If user launches a pre-configured instrument where the configured custom plate does not match the hardware, then invalid location message is seen while validating the vials.

Temporary Solution:

Close instrument connection and re-configure the instrument to update the configuration, so it matches the hardware.

Fix Information:

n/a


KPR#:4  Product:OpenLAB Acquisition  OpenLAB Acquisition  2.0

Keyword: 

One-line Description:

Connection problems with hardware could put the instrument in indeterminate state

Problem:

During an acquisition run, If connection problems are encountered between the hardware and the application, the software would abort the runs. The hardware is not aware of the disconnection and reconnecting to the hardware could put the instrument in indeterminate state.

Temporary Solution:

Perform a close connection and stop the hardware. Relaunch the application to get to a good state.

Fix Information:

n/a


KPR#:4  Product:Agilent 6100 Series SQ  G6120C  B.01.00

Keyword: 

One-line Description:

SmartCard 4 disk failure

Problem:

When the SmartCard 4 disk stop working, it require to reboot the SmartCard 4, closed the instument online conneciton and flash the firmware.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:5  Product:Agilent 6100 Series SQ  G6130C  A.01.01

Keyword: 

One-line Description:

LC/MS SIM/Scan parameters information are inaccurate in the report function

Problem:

For SIM/Scan time segments, both Scan and SIM rows will appear in the same scan segment table.  Scan rows will appear first with their column information and SIM rows will be appended below and the columns appended after the Scan columns.  Cells that do not contain information for the scan type will be blank.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:5  Product:OpenLAB Acquisition  OpenLAB Acquisition  2.0

Keyword: 

One-line Description:

In case of overlap injections, "Stop sequence after current run completes"  aborts the current run ONLY and discards the already prepared sample

Problem:

In the case of overlap injections, when user performs "Stop sequence after current run completes", only the current injection will complete its data acquisition. The already prepared sample (already in the autosampler's sample loop) for the next run will be discarded, the sequence will be aborted. When user run a subsequent sequence, an error will occur depending on the instrument technique (LC or GC) due to the leftover sample in the injector loop, user has to re-submit the same sequence to be able to continue.

Temporary Solution:

Re-submit the sequence to continue

Fix Information:

It is fixed in OpenLAB CDS 2.1. When user performs "Complete current run and abort sequence", sequence will be aborted after the data acquisition has completed for the already prepared sample (the overlapped sample).


KPR#:6  Product:OpenLAB Acquisition  OpenLAB Acquisition  2.0

Keyword: 

One-line Description:

Printing administrative reports from OpenLAB Control Panel directly to a physical printer does not work properly

Problem:

As a system administrator, when user prints the administrative reports from OpenLAB Control Panel directly to a configured printer, the hard-copy printouts are blank pages.

Temporary Solution:

User has to print the reports as PDF files and then print the PDF reports on the configured printer to obtain your hadr-copy printouts.

Fix Information:

This issue has been solved in OpenLAB CDS 2.1.


KPR#:6  Product:Agilent 6100 Series SQ  G6130C  B.01.00

Keyword: 

One-line Description:

Activity Log does not show the negative values of method override parameters for LC/MS

Problem:

In the time segment, if there are scan segments with both polarity, the log will have two lines to say parameter name changes from xxx to xxx. One is for the positive polarity, the other one is for negative polarity. Whether the Positive comes first or negative comes first will depend on which polarity comes first in the scan segment.
If there is only one polarity, there will be only one line in the log to specify the value has been changed to xxx to xxxx.
There will be no indication to specify which polarity. User will need to find that out.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:7  Product:Agilent 6100 Series SQ  G6120C  A.01.01

Keyword: 

One-line Description:

Selecting multiple ranges of cells will not fill down as expected

Problem:

In the scan segments table, if the user selects a range of cells and clicks filldown (click-drag), the first cell selected will be the value used.  If the user selects a range of cells and additional individual cells (click-drag followed by Ctrl-clicks), the first cell select will be the value copied.  But if the user selects 2 ranges of cells (click-drag and Ctrl-click-drag) and clicks filldown for some reason the 1st cell of the *2nd* range is copied.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:7  Product:OpenLAB Acquisition  OpenLAB Acquisition  2.0

Keyword: 

One-line Description:

Same injection time for multiple runs if Review data during running

Problem:

Customer performed a "Review Completed Injections", then the injection audit trail show different injection time but in the DA and the reports show the same injection time for followed runs.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:8  Product:Agilent 6100 Series SQ  G6120C  B.01.00

Keyword: 

One-line Description:

Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to 0.7 FWHM

Problem:

The Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to default 0.7 FWHM it set will peak width to 0.8 FWHM.
The peak width has a tolerances of  +/- 0.1 FWHW

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:11  Product:Agilent 6100 Series SQ  G6130C  A.01.01

Keyword: 

One-line Description:

AJS source Sheath Gas Temp & Sheath Gas Flow parameters not validating in the Method Override

Problem:

If the user overrides either the sheath gas temp or sheath gas flow in the sequence method override, the system will not validate this against the allowable ranges for the other parameter. The override parameters that cannot be achieved, the firmware will prevent unsafe conditions and the system will remain “not ready”. Sequence override parameters have a single validation range and no way to check validation of another parameter.   Users who use the sequence override conditions should be aware of the conditions they are using and the affect they have on the system; relationship between the Sheath Gas Temp and Sheath Gas Flow.

Temporary Solution:

Both parameters need to changed at same time.

Flow :  Temp
7.5,      400.0
6.5,      350.0
5.5,      300.0
4.5,      250.0
3.5,      200.0
2.5,      150.0
0.0,       20.0

Fix Information:

N/A- The information will be  included in the Help file


KPR#:12  Product:Agilent 6100 Series SQ  G6130C  B.01.00

Keyword: 

One-line Description:

Post-run diverter position information is missing when creating a LC/MS report

Problem:

Post-run diverter position information is missing when creating a LC/MS report.  Since the post run box did not get "checked", it means users do not want to setup for the post run therefore, the post-run diverter position information is not in the report.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:13  Product:Agilent 6100 Series SQ  G6120C  A.01.02

Keyword: 

One-line Description:

Changes to Manual Tune parameters have no respond in spectrum display windows

Problem:

Changes to Manual Tune parameters have no respond in spectrum display windows on all 61xxC  Single Quad LC/MS.  
When making changes to the width gain/offset, mass axis/offset,  or ion optics voltages, the spectrum display windows have no affect to the  tune peaks.

Temporary Solution:

The workaround :
1)  Switch ion polarity from Positive to Negative mode
2)  Make change to MS parameters (i.e. width gain/offset, mass axis/offset or ion optics)
3)  Download tune parameters to instrument icon button
4)  Switch ion polarity back to Positive mode
5)  Download tune parameters to instrument icon button

Fix Information:

Fix will be in the future release of LC/MS drivers.


KPR#:14  Product:Agilent 6100 Series SQ  G6130C  A.02.00

Keyword: 

One-line Description:

Single Quad  UI always display "Not Ready"  state when the instrument in "Standby"

Problem:

Single Quad  UI always display "Not Ready"  when you put the instrument in" Standby" or turn off the device button because the "Standby" the Drying Gas Flow is 3.0 L/min.
If the current method has a Drying Gas Flow settings greater than 3.0 L/min, then the UI always "Not Ready" when users put the Single Quad in Standby.

Temporary Solution:

Workaround:

1) Create a "Standby" SQ method with the Drying Gas Flow 3 L/min, Drying Gas Temperature 300C, and Nebulizer pressure 15 psi
2) Save the method
3) Download Standby method to the  instrument before putting the Single Quad in Standby

Fix Information:

Fix will be in the future release LC/MS drivers.


KPR#:15  Product:Agilent 6100 Series SQ  G6130C  A.02.00

Keyword: 

One-line Description:

LC/MS data acquired with ions ending in .9 m/z will appear in EIC as two ions ending in .9 m/z and .91 m/z

Problem:

If your LC SQ acquisition method has ions that end in .9 m/z, the Extracted Ion Chromatogram (EIC) in Data Analysis will show two ions, one ending in .9 and one ending in .91 that is not part of the acquisition method. 

For example, 1696.9 m/z is specified in acquisition method to collect, but 1696.91 m/z also appears in the EIC even though this ion is not part of the method.

Temporary Solution:

n/a

Fix Information:

This issue is resolved by the LC/MS Driver that is included in OpenLAB CDS 2.2.


KPR#:158  Product:68xx Driver Software  6890  B.01.01

Keyword: 

One-line Description:

User is not able to save 'Column Parameter' changes at the same time when change is made

Problem:

User is not able to save 'Column Parameter' changes at the same time when change is made unless they click on another field on the screen

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:160  Product:68xx Driver Software  ICF (68xx)  6.33

Keyword: 

One-line Description:

Invalid Resource Item implementation for oven program

Problem:

Invalid Resource Item implementation for oven program

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:44358  Product:    A.02.02

Keyword: 

One-line Description:

PDF preview in DataStore is truncated in Chinese and English Secure Workstation

Problem:

PDF preview in the DataStore User Interface is not rendered properly and may look misaligned or truncated in Chinese and English Secure Workstation. The pdf document opens properly with any pdf reader when downloaded from the Data Store repository

Temporary Solution:

N/A

Fix Information:

Fixed with OpenLAB Server revision 2.1


KPR#:44359  Product:    2.0

Keyword: 

One-line Description:

"Value contains illegal character' message is displayed while typing a new folder name

Problem:

While typing a folder name, the software will provide instant feedback and warn the user when an invalid character is entered.
If you continue typing the "red" field will disappear until an invalid character is again detected. 
Folder names can't start or end with a space.

Temporary Solution:

n/a

Fix Information:

This issue will be addressed in the next version of the software


KPR#:44372  Product:    2.0

Keyword: 

One-line Description:

Deleted content doesn't release space from the disk storage when using PostgreSQL as database engine

Problem:

Deleted content doesn't release space from the disk storage when using PostgreSQL as database engine
Affected version: OpenLAB Data Store A.02.02 and OpenLAB Data Store 2.0 

Temporary Solution:

n/a

Fix Information:

This issue is resolved with OpenLAB Server 2.1


KPR#:44397  Product:    2.0

Keyword: 

One-line Description:

FIltering in File Details page does not work for ZIP filenames with Japanese character

Problem:

The problem is caused by Java interpreting the encoding from non-English Windows.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:52288  Product:    2.1

Keyword: 

One-line Description:

Folder icon is missing on content page when using Internet Explorer 11

Problem:

This is can be fixed by changing the rendering in the Intenet Explorer options
 "Use software rendering instead of GPU rendering*

Related issue reported here: https://issues.alfresco.com/jira/browse/MNT-13231
Steps are given here: https://support.microsoft.com/en-us/kb/2528233

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:57014  Product:    2.1

Keyword: 

One-line Description:

Clicking on the "Browse" button to Upload Files does not trigger the "browse window" in IE11/Win10

Problem:

This is a known issue and will be fixed in the next revision of the software.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:58559  Product:  Shared Services  2.0

Keyword: 

One-line Description:

Users can't log in with domain authentication - Message User must change Password

Problem:

When using Windows Domain Authentication, the message  "User must change the password" is displayed even when this is not correct. 

Temporary Solution:

When using Domain Authentication, the application needs to read user attributes like userAccountControl (https://msdn.microsoft.com/en-us/library/ms680832(v=vs.85).aspx) and pwdLastSet (https://msdn.microsoft.com/en-us/library/ms679430(v=vs.85).aspx) In order to get information whether or not a user must change password. When read permission is not granted to the user, the application will assume that the password of the user expired and will refuse the access
 
Steps to enable the permissions to read attributes:
1	Open Active Directory Users and Computers
2	In the View menu, click Advanced Features
3	Under Users, select a user that is not able to log in to OLCP
4	Right click and go to properties
5	In the Security tab, click select 'Authenticated Users'
6	Check 'Read' checkbox below and click OK

Fix Information:

n/a


KPR#:59567  Product:    2.1

Keyword: 

One-line Description:

WEB User Interface returns Error 500 after rebooting the server

Problem:

If rebooting the OpenLAB Server, and the tomcat service starts before the database instance is up and running, you will have a database connection issue returning  and error 5600 on the web interface. 
There are no dependencies between Tomcat and external databases  resources.

Temporary Solution:

Ensure the dabase server is up and running before rebooting the OpenLAB Server. 

Fix Information:

N/A


KPR#:61849  Product:OpenLAB - CDS2  Installer  2.1 (FR1)

Keyword: 

One-line Description:

Upgrade to OpenLAB CDS 2.1 fails on systems with Hotfix 01

Problem:

Upgrade to OpenLAB CDS 2.1 fails on systems with OpenLAB CDS 2.0 Hotfix 01. 

Temporary Solution:

The Hotfix 01 needs to be removed before upgrading to OpenLAB CDS 2.1

Fix Information:

n/a


KPR#:62028  Product:    2.1

Keyword: 

One-line Description:

Deletion of Files in Content Management - Freeing of Disk Space

Problem:

When you delete contents in DataStore or OpenLAB Server
1) DataBase: Contents in database will be deleted. Database size might not be reduced due to activity log information being written to the database and also some database size might not be reduced even the contents are deleted.

2) Solr index: Solr index size will not be reduced unless you click on the "optimize now" button in Solr Admin user interface

3) Content Store: Content Store size will be reduced when you delete files in DataStore. A clean-up job runs everyday at 11:00 PM to clean the content store folder.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:68350  Product:  Installer  2.1 (FR1)

Keyword: 

One-line Description:

Installation OpenLAB Server (Content Management) fails in "Active Content Management" step

Problem:

During installation of OpenLAB Server, the "Activate Content Management" configuration step fails.

Temporary Solution:

n/a

Fix Information:

If the installation fails, use the "Retry" button to run the failed step again. This button was added in OpenLAB CDS 2.1.


KPR#:68692  Product:    2.1

Keyword: 

One-line Description:

Preview not available if size is larger than 10MB for certain files.

Problem:

In Content Management, preview feature is not available for certain file types that exceed a size limit. This limit is 10 MB for the file types mentioned below
Office Documents ( .doc, docx, .xls, .xlsx, .ppt, .pptx )
CSV files ( .csv )
TXT files ( .txt )
XML files (.xml)

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:72645  Product:    2.1

Keyword: 

One-line Description:

Web UI - Characters are not being previewed and some are correctly converted

Problem:

Alfresco expects UTF-8 encoding on all documents for previews to work correctly on extended characters.

Cause: Notepad saves .txt files as ANSI by default, which is incompatible with Alfresco.

Temporary Solution:

n/a

Fix Information:

Solution: 
In Notepad, do "Save As..." to save the file in UTF-8 format instead of the default ANSI, and upload the file to CM for extended characters to be previewed correctly.


KPR#:72917  Product:OpenLAB - CDS2  Installer  2.0,2.1 (FR1)

Keyword: 

One-line Description:

Cannot upgrade OpenLAB CDS 2.0 Workstation after it is connected 2.1 Server as Client or AIC

Problem:

If an OpenLAB CDS 2.0 Workstation is connected to 2.1 Server as Client or AIC, it is not possible to upgrade from OpenLAB CDS 2.0 to 2.1 because the fields to the Sever authentication credentials are not available.

Temporary Solution:

n/a

Fix Information:

Pointing a 2.0 Workstation to a 2.1 Server is an unsupported configuration change. If the situation arises, the fix is to reconfigure the 2.0 PC back to a Workstation and the perform the upgrade to 2.1.


KPR#:73109  Product:    2.1 (FR1)

Keyword: 

One-line Description:

Issues with the Installation of .NET 3.5

Problem:

The OpenLAB installation software will try to automatically enable .NET 3.5 on the PC if the software determines that it is not present.  The software can fail to enable .NET 3.5 if there are network connection issues, or for a variety of other OS related issues.

Temporary Solution:

n/a

Fix Information:

The .NET 3.5 can be enabled manually via the "Add/Remove Windows Features" link in the Windows Control Panel.  An internet connection will be required because the Operating System will need to download the necessary installation files directly from Microsoft in order to install it successfully.


KPR#:73118  Product:    2.0

Keyword: 

One-line Description:

Reprocessing on an archived project should generate error

Problem:

OpenLAB CDS does not check when a project is archived in OpenLAB Data Store 2.0 or in OpenLAB Server 2.1. 
It is therefore possible to select the archived project to load results, modify and save them. The application will then try to upload the modify results and an upload error will occur in the upload queue. 

As a temporary solution, we recommend to remove the Project_Edit_Content permission on archived projects.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:73361  Product:OpenLAB    2.1 (FR1)

Keyword: 

One-line Description:

After an upgrade to CDS 2.1,  the reporting tab is missing for some users

Problem:

When a custom role for creating and modifying Reports is assigned to users. After an  upgrade to CDS 2.1, Any user assigned this role will no longer be able to create reports. The Reporting tab will be completely missing for them

Temporary Solution:

n/a

Fix Information:

This issue is planned to be fixed with CDS 2.3


KPR#:73419  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: 

One-line Description:

OpenLAB CDS 2.0 with Software Update 01 cannot directly upgrade to OpenLAB CDS 2.1

Problem:

All OpenLAB CDS 2.0 with Software Update 01 installed cannot be directly upgraded to 2.1.  Upgrade process will fail. 

Temporary Solution:

n/a

Fix Information:

Uninstall the Software Update 01 first.  This is done by the following steps:
1. Go to Windows "Control Panel" > "Programs and Features"
2. Click on  "View Installed updates" 
3. Locate "Software Update 01"
4. Uninstall
After successfully uninstalled, run OpenLAB CDS 2.1 installer to upgrade.


KPR#:73829  Product:    2.1

Keyword: 

One-line Description:

RDL files downloaded via the web interface through Internet Explorer are saved with the wrong extension

Problem:

When a user chooses to download an RDL file from the web interface in Internet Explorer, the file itself is saved with the wrong extension (typically a .bin or .txt extension).

Temporary Solution:

as a temporary solution, yo can download using a different browser (such as Chrome), you can also choose to right-click and "Save As" instead of a standard click to to download or rename the file back with the correct extension.

Fix Information:

n/a


KPR#:73957  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: 

One-line Description:

After installation of .NET 4.5, OpenLAB CDS 2.1 Installer fails executing Siteprep and other tools

Problem:

For PC's that do not have .NET 4.5 installed, OpenLAB CDS 2.1 Installer will automatically install .NET 4.5 and will prompt user to reboot upon completion.After rebooting, the Installer UI automatically comes up and allows user to proceed with installation.  If user continues, siteprep and other configuration tools will fail to run.  

Temporary Solution:

After the PC is rebooted and the Installer UI automatically comes up, close the Installer completely, and then run it again from the USB media to proceed with the installation.  

Fix Information:

n/a


KPR#:74140  Product:    2.1 (FR1)

Keyword: 

One-line Description:

Misleading audit trail entries when running an imported sequence from results without saving

Problem:

When user imports a sequence from a result set, makes changes to the sequence, and runs the modified sequence without explicitly clicking "Save" to save the sequence, the audit trail entries for the modified sequence in result set is misleading. 

Temporary Solution:

The workaround is to save the sequence first by clicking "Save" before running it or submitting it to run queue.

Fix Information:

n/a


KPR#:74245  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: 

One-line Description:

Add/Update does not use manually integrated peaks

Problem:

Manually integrated peaks are not found when Add/Update is performed.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5.


KPR#:82757  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: 

One-line Description:

License error occurs after upgrade from OpenLAB CDS 2.0 to 2.1

Problem:

After upgrading from OpenLAB CDS 2.0 to 2.1, the following error message appears when launching an instrument:

"Failed to connect to the instrument
Not enough license features
-Agilent OpenlabCDS Core"

This error is due to the name change of the core license from AgilentOpenLABCore" in OpenLAB CDS 2.0 to "AgilentOpenLABCDSCore" in OpenLAB CDS 2.1.

Temporary Solution:

n/a

Fix Information:

To resolve this issue, regenerate the license from SubscribeNet (https://agilent.subscribenet.com) and use the new license file in OpenLAB CDS 2.1.


KPR#:85485  Product:    Tristan-3D

Keyword: 

One-line Description:

Software Verification report of Agilent Data store Fail While upgrading Server of A.04.07 SR1 to A.04.07 SR2

Problem:

Running the Software Verification Tool (SVT) with a user other than the user who did the upgrade will result in a failed report.

Temporary Solution:

The user performing the upgrade should be the user that runs the SVT tool.

Fix Information:

n/a


KPR#:85641  Product:OpenLAB - CDS2    2.0,2.1 SR1,2.2

Keyword: 

One-line Description:

System Check incorrectly lists Windows Server 2012 as non-supported

Problem:

Although Windows Server 2012 R2 is supported for CDS 2.2 Clients and AIC, the System Check tool incorrectly lists Windows Server 2012 as non-supported. 

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:87873  Product:    2.1,2.2

Keyword: 

One-line Description:

Old DS Icon visible on Internet Explorer Tabs after an upgrade

Problem:

The original DS favicon (icon) is visible in the Internet Explorer Tabs and address bar if the system was updated from version 2.0 to  2.1 or 2.2 

Temporary Solution:

n/a

Fix Information:

Clearing manually browser's cache forcing it to download all latest data from a website, and this is done only one time after the system is upgraded with latest version.


KPR#:92136  Product:OpenLAB    2.1 (FR1)

Keyword: 

One-line Description:

When two Agilent LC instruments with VWD are running sequences on one Workstation or AIC, the sequence aborts after 55 minutes of runtime on one of the LC instruments.

Problem:

With multiple instruments starting at about the same time, longer run times, sequence or single runs may abort with the error “Store must be open for this operation” in the Activity Log. For example, with an Agilent VWD detector or 1220  LC Compact System, a run time of 55 minutes or higher can cause this condition.
This error occurs due to a Microsoft .NET issue with multiple program threads writing to a temporary Windows file where the signal size exceeds 10MB. For the VWD or 1220 in particular, the reference and sample intensity instrument traces store enough data to exceed this size in about 55 minutes.
This issue only occurs when more than one instrument will exceed the required signal size. For example, if using one instrument with a VWD detector and one with PDA, the PDA may not generate the required signal size and the issue will not occur.

Temporary Solution:

n/a

Fix Information:

This is resolved in OpenLAB CDS v2.1 SR1, and OpenLAB CDS v2.2.


KPR#:93568  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: 

One-line Description:

An issue has been identified when installing OpenLAB CDS directly from USB install media. The installation stalls at .NET Framework 4.5 install and will not proceed.

Problem:

On PCs that do not have Microsoft .NET framework 4.5 or later installed, when you run setup.exe directly from the USB install media, the installer will start installing .NET Framework 4.5 and will try to write some of the components on the install media. Since the install media is read-only, writing the media is not possible and as a result the install is stalled.

Temporary Solution:

To avoid this, copy the entire content of the installer to your local drive, remove the USB media from the PC, and run setup.exe from the local drive. If you do not remove the USB media, the same error will occur.

Fix Information:

n/a


KPR#:100048  Product:OpenLAB - CDS2    2.1 SR1

Keyword: 

One-line Description:

Automatic printing of injection report at the end of each run may fail after upgrade

Problem:

After upgrade, Agilent OpenLAB Instrument Service logon user will be reset to use "System". If you were using a physical network printer to print your hard copy reports at the end of each run prior to upgrade, after upgrade, this will not work. 

Temporary Solution:

n/a

Fix Information:

After upgrade, reassign the original logon user to OpenLAB Instrument Service.


KPR#:102320  Product:    1.1

Keyword: 

One-line Description:

Running a method with a tune file that has never been tuned will crash the acquisition Client

Problem:

If a GC/MS method is run with a tune file that has not yet been tuned, the acquisition Client will crash.

Temporary Solution:

n/a

Fix Information:

This issue will be resolved in a future release of GC/MS driver for OpenLAB CDS.


KPR#:103557  Product:    2.2

Keyword: 

One-line Description:

Result type "Unknown" in Data Analysis search results after an upgrade to CDS 2.1

Problem:

After upgrading  a Workstation or a Client Server environment from 2.0 to 2.1
Searching results in Data Analysis will show "unknown" for results acquired with CDS 2.0.  

Temporary Solution:

n/a

Fix Information:

The result type field extraction has been added in version 2.1. Search will properly populate this field for newly acquired results or after reprocessing results acquired in CDS 2.0


KPR#:105617  Product:    2.1 SR1

Keyword: 

One-line Description:

Current acquiring and pending runs get aborted in case of database disconnection

Problem:

When using an external database server, if the database is disconnected, but the communication between OpenLAB Server and AIC stay intact, the current acquiring and pending runs will get aborted. 

Temporary Solution:

The communication to database server should not be interrupted during data acquisition.

Fix Information:

n/a


KPR#:105862  Product:    2.0,2.1,2.2

Keyword: 

One-line Description:

Installed Start Menu Shortcuts (on the Server) will not work if the Default Browser on the Server is not set

Problem:

Clicking on the shortcuts for Bulk Import Utility and Content Browser will bring up an explorer app with an error saying the page cannot be displayed.  

Affected versions: OpenLAB Data Store 2.0 and OpenLAB Server 2.x

Temporary Solution:

n/a

Fix Information:

If the default browser is not set on the server, these errors will occur for this application (and all applications that have internet shortcuts on the start menu).  Set the default browser to Internet Explorer to avoid this problem.


KPR#:106063  Product:    2.1

Keyword: 

One-line Description:

Double upgrades from DataStore A.0x to OpenLAB Server 2.1 will cause "Alfresco_administrators" group to be missing. 

Problem:

During the upgrade to OpenLAB Data Store  2.0, a group called    Alfresco_administrators is added to the application, but when  an additional upgrade is done  before like  for instance from A.01.02 to A.02.01 and then to 2.0, the group will not be created and will cause the upgrade to OpenLAB Server 2.1 to fail.

Temporary Solution:

As a temporary solution, the following two steps need to be done before upgrading to OpenLAB Server 2.1 

1. The missing group "ALFRESCO_ADMINISTRATORS" needs to be created manually in the Alfresco Share.
2. The DataStore_System user and the Administrators group must be added to the newly created group.

Fix Information:

n/a


KPR#:119021  Product:    

Keyword: 

One-line Description:

Delete file action in content management does not ask for a reason for deletion

Problem:

Delete file action in content management  will not ask for a reason for deletion nor ask for a second login. 
Deletion of files can only be done from users having the "Manage Security" privilege or the "Everything" Role. The deletion will be traced in the Content Management Activity Log

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:121773  Product:OpenLAB  Shared Services  2.2

Keyword: 

One-line Description:

System Timeout Exception error occurs when OpenLAB Control Panel is kept open

Problem:

On a Client, after closing the instrument connection but keeping the OpenLAB Control Panel open, the system times out and throws a System Timeout Exception error. No data is lost.

Temporary Solution:

The user can simply start OpenLAB CDS Control Panel again.

Fix Information:

This issue will be resolved in future OpenLAB CDS release. 


KPR#:122106  Product:OpenLAB  OpenLAB Help & Learning  2.2,2.3

Keyword: 

One-line Description:

Some LC Help contents not shown

Problem:

Some LC instrument topics are not shown in Help and Learning.

Temporary Solution:

Press F1 in the Acquisition method window to access .CHM formatted Help. Topics are available in this format.

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:123550  Product:    2.1 (FR1),2.2,A.02.02

Keyword: 

One-line Description:

Exception when logging in OpenLab Control Panel. ECM does not display all subfolders when browsing for Project Path during project creation; exception is displayed 

Problem:

When the user creates projects, the standard procedure is to browse to the folder Location when selecting the Project Path. However, there are more than 100 sub-folders, it is not possible to set the project path correctly, because when browsing, the ECM window displays only the first 100 folders. 
The following exception is displayed: 
"Agilent.OpenLab.SharedServices.SharedServicesInternalException: The incoming request has too many parameters. The server supports a maximum of 2100 parameters..." 
An exception also occurs when logging into OpenLab Control Panel: "Agilent.OpenLab.SharedServices.SharedServicesInternalException: The incoming request has too many parameters..."

Temporary Solution:

n/a

Fix Information:

The issue is resolved in OpenLab CDS 2.3. It is also resolved in OpenLab Shared Services (OLSS) 2.1 Hotfix 4.


KPR#:124628  Product:    ECM XT v2.4

Keyword: 

One-line Description:

Network disconnection prevents result set from being completely uploaded to Content Management 

Problem:

If a network disconnection occurs while uploading a result set via the Failover Uploader Tool, then a result set will be partially uploaded to Content Management (CM). Partial result set cannot be opened in Data Analysis. The whole result set is still cached locally on the AIC. However, re-upload the result set is not possible if the partial result set exists on CM server.

Temporary Solution:

The temporary fix is to first delete the partial result set from the Results folder under the project directory on CM server and then use the Failover Uploader Tool again to upload the complete result set.

Fix Information:

n/a


KPR#:124769  Product:OpenLAB - CDS2    2.2

Keyword: 

One-line Description:

Configuration Summary Report has wrong information

Problem:

If you have workstation content management system, when you launch "Server Configuration" from Windows Start>Agilent Technologies>Server Configuration, the "Installation Summary" section will report the invalid information. 

Temporary Solution:

By default, the installation directory is at:

Agilent Home Folder: C:\Program Files (x86)\Agilent Technologies
PostgreSQL Installation Folder: C:\Program Files (x86)\PostgreSQL-9.3
PostgreSQL Database Folder: C:\ProgramData\Agilent\PostgreSqlData-9.3

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:139916  Product:OpenLAB    

Keyword: 

One-line Description:

Current acquiring and pending runs get aborted during database disconnection

Problem:

When using an external database server, if the database is disconnected, but the communication between OpenLAB Server and AIC stays intact, the current acquiring and pending runs will get aborted.

Temporary Solution:

The communication to database server should not be interrupted during data acquisition.

Fix Information:

n/a


KPR#:147082  Product:OpenLAB - CDS2    2.3

Keyword: 

One-line Description:

"Close Data" in Data Analysis does not respond

Problem:

Clicking the "Close Data" the button does not work if you are in working in the Method sections and the Sequence or Result Set is selected.

Temporary Solution:

Select the Injection and not just the Sequence/Result Set before you click the "Close Data" button.

Fix Information:

n/a


KPR#:147112  Product:OpenLAB - CDS2    2.2

Keyword: 

One-line Description:

Custom Compound Field values are not saved with result set

Problem:

If SIM result set contains custom compound fields, the custom compound field values are reset to default values after the user performs either of the following:
•  Add peak as compound to method
•  Add / Update MS compounds

This issue does not occur with Scan data.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:149067  Product:OpenLAB - CDS2  Installer  ECM 5.0

Keyword: 

One-line Description:

Cannot install the software from a mapped drive

Problem:

The software installation is mapped to a network drive but during installation you receive an error during the deployment of content management permissions.

Temporary Solution:

n/a

Fix Information:

The installation resolves the mapped drive to a UNC path for installation. If the path is longer than 260 characters, the software will fail. Use the shortest path possible to install the software.


KPR#:150855  Product:OpenLAB    2.1 (FR1)

Keyword: 

One-line Description:

Data lost after sequence completed successfully but .dx files cannot be found

Problem:

The sequence completed successfully, however, the result set contains sequence and method files, but no .dx files.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3, v2.2 Update 2, and v2.1 SR1 Hotfix 5.


KPR#:169503  Product:OpenLAB  Client Framework  2.2

Keyword: 

One-line Description:

MS signals may not appear in Data Analysis after acquisition

Problem:

MS signals acquired with a LC/MS or a GC/MS may be missing in Data Analysis due to an inconsistent signal information stored in the results (time segment information).

In such cases, the online signals can be seen in the Acquisition signal plot, but would not be accessible in Data Analysis. 


The issue can occur intermittently or persistently depending on the considered system and method used for acquisition.

Temporary Solution:

Please contact your local Agilent Technologies support representative.

Fix Information:

The issue will be fixed in OpenLab CDS v2.2 Update 03, and in further major software releases, starting from OpenLab CDS v2.3.


KPR#:171732  Product:OpenLAB    2.2

Keyword: 

One-line Description:

Cannot start Acquisition and Data Analysis on Terminal Server for all users

Problem:

Every couple days, Acquisition and Data Analysis cannot be started on Terminal Server for all users. In both cases, the start up process is stuck after calling AddServicesLogMessageAboutApplicationStarted.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3 and v2.2 Update 4.


KPR#:179045  Product:OpenLAB - CDS2    2.0,2.3,- SBM

Keyword: 

One-line Description:

Peak(s) are not integrated using EZChrom Integration

Problem:

Some Peak(s) using the EZChrom Integrator are not integrated. All is working properly with the ChemStation Integrator.

Data Analysis makes sure that the signals to be integrated always start at zero. If the signal does not start at zero, a new data point at zero is added (as the first element) to the data arrays and a re-sampling is done.
Adding a new data point at zero at the start of the data array works as long as the smallest original x value is larger than zero. However, if the first x value is negative, adding a new data point at zero will lead to the fact that the signal x values are no longer monotonically increasing, 

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3


KPR#:180260  Product:OpenLAB    2.3

Keyword: 

One-line Description:

Reason for changes - OK button not available

Problem:

When a reason for changes has to be entered, the OK button in the window is disabled.

Temporary Solution:

In the "Reason for changes" window, select the check box for "Apply same reason for all injections". This will enable the OK button. After that uncheck the "Apply same reason for all injections" and the OK button remains enabled.

Fix Information:

This issue will be fixed in a future release of OpenLab CDS.


KPR#:183032  Product:OpenLAB - CDS2    2.3

Keyword: 

One-line Description:

Running sequences with methods or report templates with long file names can prevent the result set from being created correctly 

Problem:

When acquiring data, several files are copied into the result set folder. If one of these files exceeds the limit of 247 characters, it will cause issues with storing the data.

Before running a sequence in Acquisition, the maximal length of the result set name is  calculated as: 
Projectpath + result set name + ".rslt" + result set name + ".acaml"

The maximal length (total path including file name) to must be lower than 247 characters. If it is higher, the run cannot be started. 

This verification does not take into account the long file names for report template and acquisition method, which can cause the result set to not be created correctly.


Temporary Solution:

It is advised to not use file names containing more than 60 characters for:
- report templates 
- acquisition methods

Fix Information:

The situation will be addressed with the OpenLab CDS 2.4.


KPR#:186948  Product:OpenLAB - CDS2    2.1 SR1,2.3,2.2

Keyword: 

One-line Description:

The data system does not display what changed when it declares a configuration changed event.

Problem:

When the GC is idle and a method with a different configuration such as column film thickness is downloaded, the Activity Log reports the details of what has changed.  But during a run, GC configuration changes are not allowed.  The message "Configuration change notification received but ignored because run queue was not idle" indicates this without outlining details as to which configuration change was requested.  A rejected "soft" configuration change request, e.g. a new column film thickness, does not lead to an abortion of the run. The Activity Log entry is to alert the user to review and resolve the method settings before running a single sample or sequence. 



Temporary Solution:

n/a

Fix Information:

n/a


KPR#:190878  Product:OpenLAB - CDS2    2.2

Keyword: 

One-line Description:

Incorrect Instrument name shown in Sample information in DA and reporting

Problem:

After an instrument is renamed while it is idle, the old name is still recorded in the acquired data. 

Temporary Solution:

The correct way to rename an instrument is:
1. Select "Close Connection" for the instrument to be renamed
2. Rename the instrument
3. Start Acquisition again
In case data was already acquired, the instrument name can't be changed for this data. A "Close connection" also updates the instrument name if selected after changing the instrument name.

Fix Information:

n/a


KPR#:193387  Product:OpenLAB    2.2

Keyword: 

One-line Description:

Cannot launch Data Analysis or Acquisition due to corrupted user configuration file

Problem:

When Data Analysis or instrument client was launched from OpenLab Control Panel, an exception occurred due to a corrupt user.config file. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 03, and OpenLab CDS v2.2 Update 05.


KPR#:200758  Product:    2.3,2.1

Keyword: 

One-line Description:

Upgrade from v2.1 fails when the application is installed on a folder name with short name

Problem:

Upgrade from v2.1 fails when the application is installed on a folder name with 2 or less characters

Temporary Solution:

Do not install the application on folder where the name is  less than 3 characters

Fix Information:

n/a


KPR#:230731  Product:OpenLAB - CDS2    2.3

Keyword: 

One-line Description:

Special characters in OpenLab/ECM XT Server administrator password cause AIC or client installation to fail

Problem:

Special characters in OpenLab/ECM XT Server administrator password cause AIC or client installation to fail. 

Temporary Solution:

The characters currently supported for administrator's password are:  A-Z, a-z, 0-9, underscore (_), dot (.) and dash (-).

Fix Information:

n/a


KPR#:234314  Product:    Backlog

Keyword: 

One-line Description:

ADF file cannot be opened by the user that started the analysis

Problem:

An ADF file created during acquisition cannot be directly opened by the user that started the analysis. When trying to open it with ADFexplorer, the user is told to contact the file owner or an administrator to obtain permissions. 
Workaround: copy the files to another location then the files can be opened. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:246023  Product:    Ultivo Lite

Keyword: 

One-line Description:

Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to 0.7 FWHM

Problem:

The Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to default 0.7 FWHM it set will peak width to 0.8 FWHM.
The peak width has a tolerances of  +/- 0.1 FWHW

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:249538  Product:    ECM XT v2.3

Keyword: 

One-line Description:

On systems with OpenLab CM installed (workstations or client / server) using a PostgreSQL database, the Windows application log contains many errors.

Problem:

On systems with OpenLab CM installed (workstations or client / server) using a PostgreSQL database, the Windows application log contains many errors like ERROR: duplicate key value violates unique constraint "idx_alf_conturl_cr"
 DETAIL: Key (content_url_short, content_url_crc)=(574d8e0d.bin, 643884882) already exists.
 STATEMENT: insert into alf_content_url (id, content_url, content_url_short, content_url_crc, content_size, orphan_time) 
values ($1, $2, $3, $4, $5, $6)

Temporary Solution:

As a workaround you can change the type of logging PostgreSQL does:
 In the file postgresql.conf change the line with the parameter log_min_error_statement to 
 log_min_error_statement = fatal 
 This would prevent application-level failed statements from being logged at all. 
 The DB startup/shutdown messages can also be toned down to only include errors:
 log_min_messages = fatal

Fix Information:

The error messages: ERROR: duplicate key value violates unique constraint "idx_alf_conturl_cr" can be ignored
 This is a known issue. According to Alfresco Engineering, do not worry about it if you are ONLY seeing this issue:
 1. in PostgreSQL database and not other databases (eg. MySQL, etc)
 2. logged in PostgreSQL locking' policy means that sometimes concurrent transactions collide and hit unique constraint errors. These are normally silently retried by alfresco. But unfortunately, the default PostgreSQL configuration logs these to their log.
 The "duplicate key violation" exceptions are produced by copy/paste, versioning and a number of other well-handled conditions, including ANY concurrency violation. 


KPR#:268010  Product:OpenLAB - CDS2  Installer  2.4

Keyword: 

One-line Description:

Sample Scheduler no longer works after the CDS upgrade

Problem:

The Sample Scheduler will no longer work after the CDS is upgraded. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:268327  Product:OpenLAB    2.4

Keyword: 

One-line Description:

Error loading data (invalid or missing checksum) if one of ACAMLs is corrupted

Problem:

When loading bunch of single injections, "error loading data (invalid or missing checksum)" occurs if one of the injections has ACAML that is corrupted. As a consequence, nothing is loaded.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 11.


KPR#:268655  Product:OpenLAB  UA - OpenLAB Data Store  2.3

Keyword: 

One-line Description:

 License error: Content Manager cannot be used in cluster system intermittent

Problem:

Intermittently the error "There is no Content Management Server license" is displayed when the OpenLab Control Panel is started.
This is caused by the fact that only three servers can be used as license servers in a cluster. In case the fourth server of the cluster is interrogated by the client to provide a license, the error is displayed.

Temporary Solution:

Only configure three servers to be used for load balancing. The third server can be used as a separate index server. This requires OpenLab CDS 2.3

Fix Information:

n/a


KPR#:272354  Product:OpenLAB - CDS2  Installer  2.4

Keyword: 

One-line Description:

No error message shown when entering forbidden symbols in server name or instance name

Problem:

The validation process will pass when entering forbidden symbols in the server name. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:274106  Product:OpenLAB    2.3

Keyword: 

One-line Description:

Data cannot be loaded after a previous "Load Data" cancelation

Problem:

After a prior "Load Data" that was canceled while loading, sometimes Data Analyisis is not able to load the data anew.  Instead it shows a message that this data is already loaded when trying to load. 
As a temporary workaround until this defect will be fixed in CDS 2.5 the user can close Data Analysis, restart it and load the data again. Prior to closing, all unsaved data should be saved. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:274897  Product:OpenLAB    2.3

Keyword: 

One-line Description:

E-signature information may get lost from a signed result set

Problem:

E-signature information may get lost from a signed result set due to a timing issue. 

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue and this issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 07 and OpenLab CDS v2.2 Update 08.


KPR#:277025  Product:    2.3

Keyword: 

One-line Description:

Acq. method modified date is incorrect for new created result set 

Problem:

In a result set created from a different result set, the values for the following fields are empty:
 Fields->Injection->Acq Method Modified Date 
 Fields->Injection->Acq Method Version 
 Fields->Injection->Acq Software 

Temporary Solution:

The “Acq Method Modified Date” is correctly available in:
Method Information->Single Acquisition Method Parameter->Method_Information.ID_Method_Modified

Fix Information:

n/a


KPR#:281296  Product:OpenLAB - CDS2    2.4

Keyword: 

One-line Description:

Printed files stuck in the upload queue if files are being used 

Problem:

From Data Analysis, when clicking on 'Print All', the files (pdf, docx, etc) are correctly generated. 
However, when opening one (or several) file(s), like open the excel file in Excel, the Pdf in Acrobate Reader, the docx in Word, and trying to print again, the files are stuck in the upload queue with an error message, while in DA, user feedback is the files were successfully generated. In the activity log of the OpenLab Control Panel, it is also written that the printing was successful. All other files uploaded afterwards are pending and therefore can also not be uploaded.  
When closing the application(s) (pdf, docx, etc), the upload queue gets unblocked and all files pending will be uploaded. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:281345  Product:OpenLAB - CDS2    2.3,2.2

Keyword: 

One-line Description:

Instrument activity log entries could be missing after an upgrade

Problem:

After upgrading to OpenLab CDS 2.2 or 2.3, instrument activity log entries could be missing.  The issue is fixed in release 2.4

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:289388  Product:    2.3,2.4

Keyword: 

One-line Description:

The "Modifier" value of a folder created by a project creation in OpenLab Control Panel is set to "System" a few minutes after the folder is created. 

Problem:

In Content Management, the "Modifier" value of a folder resulting of a project creation in OpenLab Control Panel is set to "System" a few minutes after the folder is created. The "Modified Date" is also updated, even if there was no change done to the folder.

This change is caused by the synchronization between the OpenLab Control Panel and the Content Management happening every 5 minutes. 
This scheduled sync process runs as the 'system' user. It updates the permissions on the folder performed by user 'system' and also updates modifier" to 'system' and "modified date" to current timestamp .

Affected version(s): v2.3, v2.4

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab Server v2.5 and Openlab ECM XT v2.5


KPR#:294392  Product:    2.3

Keyword: 

One-line Description:

Instrument models type not being updated when method is saved

Problem:

If user opens an G61XXC method on a different model G61XXC and save the method, the new model information is not saved in the method on OpenLab CDS 2.2, 2.3, or 2.4.  The audit trail will display the incorrect instrument model.

For example:

a. Create a method in G6120C system with LCMS 2.2\2.1 driver.

b. Open the method in G6135 C system in LCMS 2.2\2.1 driver. Save it.

c. Now, open the method on a LC/MSD iQ, the Audit trail shows. "Model changed from G6120C to LC\MSD iQ".

Which is not correct because it was G6135C method which is opened in LC/MSD iQ not G6120C. 

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:295891  Product:    2.3

Keyword: 

One-line Description:

Incorrect wording in Audit trail when method migration into OpenLab CDS 2.4

Problem:

a. Created method with 2.1 LCMS driver with “Calculate scan times from peak width (min)” set to 0.5.
b. Migrated the method to LC/MSD iQ. Audit Trail has entries “Targeted Points Per Second changed from 0.5 to 1” and “Targeted Points Per Second Enabled changed from True to False”.
While migrating the 2.1 driver method to LC/MSD iQ 2.3 driver, the Audit Trail shows 'Calculate scan times from peak width (min)' as 'Targeted Points Per Second'. This is not correct because peak width is different than points per second. It also shows that “Targeted Points Per Second Enabled changed from True to False”, which is not correct because there is no ‘Targeted Points Per Second’ in 2.1 LCMS driver.


Temporary Solution:

N/A

Fix Information:

N/A


KPR#:297723  Product:OpenLAB    2.3

Keyword: 

One-line Description:

"Manage Security" is restricted to delete files/folders outside of a project

Problem:

With the privilege "Manage Security" you can delete files/folders in Content Management - as long as the files/folders are not within a project!  When in a project, only projects related privileges are applied, therefore it will not be possible to delete files in a project if you have the Manage Security privilege
 Inside a project, there is also a role called everything. If you grant this role to a user within that project, he will be able to do everything, including deleting files.  
Manuals and online help will be improved to point this behavior out more clearly. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:300405  Product:    2.3 Update 05

Keyword: 

One-line Description:

CDS2.3 Update 5 cannot be installed

Problem:

In case customer is using an external NAS ... the user for the Tomcat service is not local system but as example openlabadmin
This leads to the problem that the installation of CDS 2.3 Update 5 stops at 33% because the user for the Tomcat service is switching to local system during the installation and  therefore was not able to start the service (got stuck at 700 MB).

Temporary Solution:

Stop the Tomcat service manually and change the user to e.g.: openlabadmin again. Afterwards the service started and the update will proceed. 

Fix Information:

This issue is fixed in the OpenLab CDS v2.5  OpenLab ECM XT v2.5
This issue is fixed in the following updates:
OpenLab CDS 2.4 Update 6 and OpenLab ECM XT 2.4 Update 02
OpenLab CDS 2.3 Update 10 and OpenLab ECM XT 2.3 Update 07
OpenLab CDS 2.2 Update 07 and OpenLab ECM XT 2.2 Update 01


KPR#:311401  Product:    2.4

Keyword: 

One-line Description:

Data are not present in ECM after the run completed successfully

Problem:

On a client/server system integrated with ECM 3.x, there are cases where the run completed successfully but the data are not present in ECM. 

1. Missing ECM privileges. A CDS user who submitted the run does not have read/write permission to the folder (CDS project) created on ECM.
2. ECMAPI service stopped on the AIC 

Temporary Solution:

n/a

Fix Information:

This issue has been fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.


KPR#:313546  Product:    2.3

Keyword: 

One-line Description:

Sequence run get aborted upon submission when downloading failed due to network disconnection

Problem:

On a client/server system, a sequence run may get aborted immediately upon submission at the time when there is network disconnection between AIC and OpenLab Server/ECM XT. The network disconnection will cause file downloading failure, which will further leads to abort the sequence. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:315521  Product:    

Keyword: 

One-line Description:

High Mass Tune: Tuning for high mass using PFHT is not supported with OL CDS 2

Problem:

High mass autotuning, using PFHT, requires special macros that are not currently available for OpenLab CDS 2. 

Temporary Solution:

Until this feature is available, it is recommended that customers running applications that require high mass autotune use MassHunter GC/MS Data Acquisition.

Fix Information:

n/a


KPR#:318584  Product:OpenLAB    2.3

Keyword: 

One-line Description:

Missing documentation for the Deleted Objects filter in the System Activity Log

Problem:

In the OpenLab Control Panel System Activity Log there is an "Object Deleted" filter for the Subsystem Instrument which is not explained in the OpenLab Help. This item is used for viewing activity log entries for instruments that have been deleted (there is a separate activity log entry for the administrator action to delete the instrument). The entries with "Object Deleted = Yes" are about actions that have been taken on the instrument. They do not relate to items created by the instrument such as sequences, methods, results, etc.  As Activity Log entries themselves are never deleted, this way also entries for deleted instruments can be reviewed.

Temporary Solution:

Use this software status bulletin as documentation of the Deleted Object filter.

Fix Information:

OpenLab Help will be updated in a future version to describe the Deleted Object filter.


KPR#:321740  Product:    Ultivo SR1,Ultivo Release 1

Keyword: 

One-line Description:

Instrument electronics may not be ready during the first measurement in a method

Problem:

Instrument electronics may not be ready during the first measurement in a method

Temporary Solution:

n/a

Fix Information:

LC/MS Driver 2.4.452 / ESW 6.72.28


KPR#:341389  Product:OpenLAB - CDS2  Installer  2.5

Keyword: 

One-line Description:

OLSS passwords are not hidden in logs

Problem:

Passwords for OpenLab Shared Services are not hidden in installation logs.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.


KPR#:361593  Product:    ECM XT 2.4 Update 01

Keyword: 

One-line Description:

Alfresco Tomcat Service Credentials Lost

Problem:

The installation of OpenLab Server 2.4 Update04 / ECM XT 2.4 Update 01 on respective server will fail / get stuck if the customer’s server is using UNC paths to store data or uses domain users to run alfrescotomcat/content management search service. During the installation of the patch, the users will be reset to the respective service System accounts of the local machine.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in the OpenLab CDS v2.5 OpenLab ECM XT v2.5
This issue is fixed in the following updates:
OpenLab CDS 2.4 Update 6 and OpenLab ECM XT 2.4 Update 02
OpenLab CDS 2.3 Update 10 and OpenLab ECM XT 2.3 Update 07
OpenLab CDS 2.2 Update 07 and OpenLab ECM XT 2.2 Update 01


KPR#:381462  Product:OpenLAB - CDS2    2.4

Keyword: 

One-line Description:

Methods that are saved in any subfolders of Project\Methods folder can be overwritten

Problem:

CDS does not allow to overwrite an existing method in Project/Methods folder, however it allows to overwrite an existing method in Project\Methods subfolders with a warning message. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.


KPR#:396900  Product:OpenLAB    2.4,2.5

Keyword: 

One-line Description:

Data failed to upload when reprocessed in failover mode

Problem:

Failover Results Uploader failed to upload raw data files reprocessed in failover mode to the Content Management. As a result, when the result set is loaded in DA, no chromatogram can be viewed.

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. A fix is provided in the following release:

OpenLab CDS v2.5
OpenLab CDS v2.4 Update 07


KPR#:400157  Product:    3.0

Keyword: 

One-line Description:

"Injection aborted" information may not be recorded in its injection audit trail due to unstable network

Problem:

Sequence or single sample analysis will be interrupted hence aborted when running an Agilent LC due to unstable/flaky network. However, in some cases, the reason why the injection was aborted may not be recorded in its injection audit trail due to the timing issue. 

Temporary Solution:

Ensure a stable network

Fix Information:

The issue has been fixed.


KPR#:403030  Product:OpenLAB - CDS2  Installer  2.5,PL 1.4

Keyword: 

One-line Description:

Installation issue when using localized characters

Problem:

The data repository part of the OpenLab CDS and ECM XT installation is getting installed on a fixed folder.  This is due to issues when using localized characters in the installation folder.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:404314  Product:OpenLAB - CDS2  Installer  2.5

Keyword: 

One-line Description:

Configuration not available for "ServerWithECM3x~Win2019" in System Preparation Tool

Problem:

The System Preparation Tool configuration for Shared Services Server of CDS 2.5 for ECM 3.x on Windows Server 2019 is missing. 

Installation of an CDS 2.5 Shared Services Server is supported on Windows Server 2019.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:405009  Product:OpenLAB - CDS2    2.3,2.4,2.4 Update 06

Keyword: 

One-line Description:

Concentration mass % of timed groups with cross-referencing DAD signals is not calculated for unknown peaks

Problem:

If the result set has two signals (DAD1A and DAD1B) and two compounds. One compound per signal (Compound Signal A on DAD1A, compound Signal B on DAD1B). And two timed groups with "quantify each peak individually" activated and calibration mode "reference".

In the calibration settings calculate concentration mass % is activated.

If then timed group A is assigned to DAD1B and referenced to Signal A (DAD1A) and timed group B is on DAD1A and reference is Signal B (DAD1B) the calculation of the concentration mass% gets screwed up. In this case only the amount of the unknown peaks gets calculated but not the concentration mass %.

Temporary Solution:

Only use peaks from a single signal for quantification with timed groups

Fix Information:

This issue is fixed in following versions:
OpenLab CDS v2.5
OpenLab CDS v2.4 Update 08
OpenLab CDS v2.3 Update 12


KPR#:406328  Product:LC and CE Drivers    3.2

Keyword: 

One-line Description:

Purification in OpenLab CDS 2.5 - Error when using legacy Fraction Collector Cluster with added Recovery collector

Problem:

When using OpenLab CDS 2.5 together with the legacy Fraction Collector Cluster (supporting G1364A/B/C and G5664A), an error can occur during sequence setup. The error is caused by using the graphical "Sample Trays" UI when one of the collectors in the cluster is used as Recovery collector. 

Temporary Solution:

As a temporary workaround, users are asked to not use the graphical "Sample Trays" UI when setting up sequences for the Legacy Fraction Collector Cluster.

Fix Information:

There is no fix for this issue at the moment.


KPR#:407168  Product:OpenLAB - CDS2  Installer  2.5

Keyword: 

One-line Description:

35900 A/D version in SVReport do not match Programs and Features

Problem:

The Agilent 35900 A/D version listed in OpenLab CDS Software Verification report (SVReport) and Control Panel Programs and Features do not match.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:425824  Product:OpenLAB - CDS2    

Keyword: 

One-line Description:

Walkup 4.0 generates enormous size of log files

Problem:

Walkup 4.0 running on OpenLab CDS generates enormous size of log files. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 Update 07. 


KPR#:436916  Product:    QualA 3.3

Keyword: 

One-line Description:

Verification of QualA Tests is case sensitive

Problem:

If You start QualA (Test Services) and configure Storage System Test and Security Test to use admin and non-admin user for the test, 
but use different case than the case in the system (for example enter "AdMiN" instead of "admin" for admin user), the tests are failing 
in activity log verifications.

Temporary Solution:

Ensure that the usernames provided in the Storage System test and Security test are typed with the same cases as setup in the Control Panel.

Fix Information:

The Issue is fixed in QualA 3.4 


KPR#:439719  Product:    PL 1.4

Keyword: 

One-line Description:

Data collection Service does not start after upgrade

Problem:

After the Upgrade of an OpenLab Server from 2.3 to 2.5 with external SQL DB the Data Collection Service could not be started anymore after the upgrade is finished.

Temporary Solution:

A repair of the Data Collection Service will solve the issue. Navigate in the Windows Control Panel to Programs and Features and execute a repair on "Agilent OpenLab Data Collection Service". A reboot will be required after the repair.

Fix Information:

This Problem is addressed in Version 2.6 of OpenLab


KPR#:440031  Product:    QualA 3.3

Keyword: 

One-line Description:

QualA System Report Test status is "Not Available" if certain software is installed on the machine

Problem:

System Report Test assembles the list of installed software on the machine where it is executed. One of the places from where this information is obtained is registry, the test iterates through the entire set of sub-keys in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.

If any of the sub-keys contains a value which is not of the expected type, the test will crash when reading this value from the registry, and the result is that the report is not generated and the test result status is "Not Available".

Temporary Solution:

n/a

Fix Information:

The Issue is fixed in QualA 3.4 


KPR#:463411  Product:OpenLAB - CDS2    2.5

Keyword: 

One-line Description:

Latest version of OpenLab Shared Services is not included in CDS Update

Problem:

The latest version of OpenLab Shared Services is not included with CDS Update installation.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 03.


KPR#:464479  Product:OpenLAB - CDS2  Installer  2.5 Update 02

Keyword: 

One-line Description:

Update for OpenLab CDS AIC can fail after upgrading to OpenLab CDS 2.5 when Sample Scheduler is configured

Problem:

After the upgrade, installing an update on an AIC cannot be applied as it
detects the previous CDS version 2.3 or 2.4.  Checking "Programs and Features" of Windows Control Panel shows the previous OpenLab CDS version.

A similar message may appear when installing the update:

"Agilent OpenLab CDS 2.5 Update xx can only be installed on Agilent OpenLab CDS 2.5.  Check that you are patching the correct version."

One component of Sample Scheduler is always installed with the CDS installation of the AIC.  If the Sample Scheduler is configured, remnants of the older CDS version is left behind after an upgrade.  This will prevent installation of any update on OpenLab CDS 2.5.

If Sample Scheduler is no installed on the whole distributed system where the component from the AIC installation can connect to, the Sample Scheduler is not configured and upgrading the CDS goes smoothly.

Temporary Solution:

Workaround:

1. After the upgrade, remove this registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies

{645F3E18-1ED9-458F-A8A9-2EF44104B074} 

2. Uninstall the old version of CDS from "Programs and Feature" of
WindowsControl Panel

Note:  A PowerShell script is available for the suggested workaround.  

CDS_AIC_2.3-2.4_uninstall_workaround.ps1 script attached.


This script should be run after the upgrade of OpenLab CDS if there are 2
CDS entries in the add/remove program and Sample Scheduler was configured. 

The script deletes the registry key listed above and uninstalls the old version
of CDS on the AIC.

Fix Information:

n/a


KPR#:480351  Product:OpenLAB - CDS2  Installer  2.x

Keyword: 

One-line Description:

"No license granted" error displayed when launching MatchCompare on OpenLab CDS 2.5 Client PC

Problem:

"No license granted" error is displayed when launching MatchCompare on OpenLab CDS 2.5 Client PC(s).  This error is only shown on OpenLab CDS 2.5 Clients.

The MatchCompare installer determines which version of MatchCompareHelper.dll to install using the C:\ProgramData\Agilent\Installation\CdsConfiigured file.  This file is no longer created for the CDS Client in v2.5 causing MatchCompare installer to install the wrong DLL and preventing MatchCompare from getting a license.

Temporary Solution:

For all installations of MatchCompare on CDS Clients v2.5, use the following workaround to create the CdsConfigured file:
 
1.  On the CDS Client PC, right-click on the Windows start button
2.  Select run and enter:
3.  echo 2.5.0.927 > C:\ProgramData\Agilent\Installation\CdsConfigured
4.  Proceed with the MatchCompare installation.
 
For systems experiencing the licensing error, uninstall MatchCompare and perform the 4 steps described above.

Fix Information:

n/a


KPR#:480532  Product:OpenLAB  Sample Scheduler  2.5 Update 1

Keyword: 

One-line Description:

IQ report fails after the installation of update 1 for Sample Scheduler 2.5

Problem:

After the installation of the Update 01 package for Sample Scheduler 2.5, the IQ report fails, reporting 3 deviations: 
.\Sample Scheduler for OpenLab\documentation\xml\sample_scheduler_for_openlab_command_guide.chm
.\Sample Scheduler for OpenLab\bin\zh-hans\agilent.scheduler.cds.icdsinstrument.resources.dll
.\Sample Scheduler for OpenLab\bin\ja-jp\agilent.scheduler.cds.icdsinstrument.resources.dll
These deviations can be ignored.  Update 01 does not contain / replace these files, The error is caused by an erroneous IQ xml reference file of Update 01. 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed with a future update. 


KPR#:147  Product:68xx Driver Software  6890  6.25

Keyword: 68xx Driver

One-line Description:

6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.

Problem:

There was a timeout in the driver; if the reading of the bar code was not complete by the time that the timer timed out, the driver would declare that the reading had terminated.  This was misleading the data system into advancing to the next vial.  The time required to finish reading the bar code or declare that the attempt had finished is indeterminate.  If the tray is parked, the system will sit there waiting to move until the tray is unparked.  The timeout was removed from the code.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:148  Product:68xx Driver Software  6890  5.03

Keyword: 68xx Driver

One-line Description:

Customer can't install colum information from catalog if column description is blank

Problem:

OpenLAB EZChrom A.04.06 and 6890N 
 
Step:
1, Customer selects 122-10BE column. this column doesn't have description.
 
2, Error message appears when you try to install this column.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:150  Product:68xx Driver Software  6890  A.03.01

Keyword: 68xx Driver

One-line Description:

Setting a Hold time of 0.0 does not work correctly with GC6890

Problem:

Setting up Hold Time of 0.0 does not work correctly with GC6890.

Temporary Solution:

No fix planned.

Fix Information:

None


KPR#:156  Product:68xx Driver Software  6890  B.01.02

Keyword: 68xx Driver

One-line Description:

GC Driver and OpenLAB CDS 2.2 Version Number clarification.

Problem:

GC Driver versions do not display correctly in OpenLAB CDS. The leading alpha character does not get displayed. This makes the "B" version appear to be older than previous "A" version.

Temporary Solution:

This is a cosmetic defect only. It does not affect the operation of the software. The version numbers are still unique.

Fix Information:

n/a


KPR#:157  Product:68xx Driver Software  6890  6.33

Keyword: 68xx Driver

One-line Description:

OpenLAB 2.1: Unable to download syringe change to GC

Problem:

OpenLAB 2.1: Unable to download syringe change to the 6890 GC.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:159  Product:68xx Driver Software  6890  B.01.01

Keyword: 68xx Driver

One-line Description:

6890 online help has the bad strings in Injector page.

Problem:

6890 online help has the bad strings in Injector page.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:308  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run

Problem:

Using Print Method from the ChemStation Software C.01.05, the method printout is missing column parameters: flow or pressure, setpoint On, (Initial), and post run.

Column
Column #1
Flow or Pressure
Setpoint On
(Initial) 2.3922 mL/min
Post Run 2.1209 mL/min
Agilent 19091J-413: 496.46579
HP-5 5% Phenyl Methyl Siloxan

Temporary Solution:

n/a

Fix Information:

Resolved in A.02.05.024.


KPR#:312  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890

Problem:

OL CDS EZChrom A,04.05 and 7890B 02.03.1
step1. turn on Oven Slow fan, 
step2. click "Download Method to GC".
step3. 7890B turned Oven Slow fan on correctly. then "Method Download Complete" message appeared on OL EZChrom.
step4. instrument set up screen refreshed.
step5. Oven Slow fan check box turned off.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:313  Product:DSA  7890B  5.04

Keyword: 78xx Driver

One-line Description:

During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.

Problem:

On a 7890B one of the modes of operation is pulsed splitless. In some cases the purge time needs to be shorter than the pulse time.
Recent changes in GC driver has invalidated this parameter change. Many customers need to turn the purge time shorter than the pulse time.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:314  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Method print out with 7890 configured does not show total GCc run time.

Problem:

With 7890 configured; printing the method does not show total GC run time, however if 6890 configured it does show total run time.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:315  Product:DSA  7820A  5.05

Keyword: 78xx Driver

One-line Description:

There is no  "Inlet Septum Purge" event in Runtime Events table - EZChrom

Problem:

Method setting;
On OpenLAB EZChrom Online session, 
Click dropdown list on Runtime events table, there is no "Inlet Septum Purge" event in this list.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:316  Product:DSA  7890B  A.02.05

Keyword: 78xx Driver

One-line Description:

External Device "Not Ready" ignored by  OpenLAB CDS ChemSataion and EZChrom

Problem:

When doing a valve injection with a Multi-Position valve and an external device the system ignores the external device readiness. When the external device is "Not Ready" the sequence will continue to make the injection and ignore the APG readiness. If a sequence is initiated locally at the front panel of the 7890 with the external device being "Not Ready" the sequence will wait for the external device to become ready prior to making the injection and starting the run. (This is the correct behavior.)

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:318  Product:DSA  ICF (DSA)  5.02

Keyword: 78xx Driver

One-line Description:

Aux Flow Limited to 150 mL/min even when pressure is less than Maximum

Problem:

Aux Flow Limited to 150 mL/min even when pressure is less than Maximum

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.05


KPR#:319  Product:DSA  ICF (DSA)  5.02

Keyword: 78xx Driver

One-line Description:

Post Run Flow Rate has default that out of range and value seems not to be stored

Problem:

Post Run gas flow defaults to 250 mL min even though the highest allowed value is 150 mL min. 
Even if you change it to save the analysis method as soon as you re-open the method it defaults back to 250 mL min.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:320  Product:DSA  ICF (DSA)  5.02

Keyword: 78xx Driver

One-line Description:

Method User Interface does not correctly load the content of a method.

Problem:

The content of a loaded method is only partly reflected in the method user interface. I seems that only the visible tab is updates.   
Steps to reproduce:
1.) Create a new method 
2.) Change Oven Ramp, Events table or Signals 
3.) Go back to the ALS Tab and save the method 
4.) Create new method or load a different one
5.) Load the method saved in step 3


Verify the content of Oven Ramp, Events table or Signals. It does not display the correct content. 
See also attached document. 


This issue was found during the integration in Waters UNIFI and could also be reproduced in ICF TestApp and Shimadzu LabSolutions.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:324  Product:DSA  7890A  A.02.05

Keyword: 78xx Driver

One-line Description:

Does not delete previous open GC method event table when load method. Wrong injections can be created.

Problem:

Steps:
Open instrument setup panel
Create method with some lines into the event table. 
Save method
Create a second method with empty event table.
Click detectors tab to see detectors info.
Save this method.
Open the first method, detectors tab is shown.
Go to events table and it is blank.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:325  Product:DSA  7890B  5.05

Keyword: 78xx Driver

One-line Description:

Method download to GC while in sequence causes it to disconnect and sequence stops.

Problem:

When a method is downloaded to the GC while running a sequence the GC disconnects and the sequence stops.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:326  Product:DSA  7890B  6.03

Keyword: 78xx Driver

One-line Description:

7890 method print doesn't include post run time

Problem:

When printing a method the GC setpoints section does not include the post run time as expected.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:335  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Crash of Software after check "Show Threshold Value as remaining time" in EMF Options

Problem:

Once you check the "show threshold value as remaining time" in EMF options, and close the EMF dialog. Once you re-enter the dialog, software freezes and has to be closed by task manager.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:346  Product:DSA  7890B  5.32

Keyword: 78xx Driver

One-line Description:

Error Unhandled Exception when changing columns and a Gerstel CIS4 in installed in the 7890.

Problem:

If e a Gerstel CIS4 installed and the columns is reconfigured, a msinctl error occurs and the MassHunter software shuts down.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:347  Product:DSA  7890B  5.04

Keyword: 78xx Driver

One-line Description:

Incomplete Method Parameters for xCD in Acquisition Method Report

Problem:

When we do an Acquisition report, not all the xCD parameters are stored. The Reaction Cell Pressure and the Flow through the Ozone generator should also be reported. Can be confusing to customer.

Temporary Solution:

None

Fix Information:

n/a


KPR#:349  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Actual flows displayed by CDS aren't the same as the setpoint flows

Problem:

Examples:

Setpoint     Actual

3.000          3
2.998          3
2.95            3
2.92            2.9

The display for the 7890 shows three digits to the right of the decimal for both the setpoint and the actual. 
As shown above, the data system sometimes shows one digit to the right of the decimal and sometimes nothing to the right of the decimal (e.g. just "3")

Temporary Solution:

none

Fix Information:

Resolved in revision B.01.02


KPR#:356  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret

Problem:

Intuvo 9000 with a ALS and a 16 vial turret.  MassHunter software, the configuration of the ALS is set to Solvent Wash Mode A,B.  Saved and printed the method.  Solvent Was Mode on the method print shows A-A2, B-B2.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:357  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.

Problem:

CDS displays inlet pressure setpoint assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:360  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered

Problem:

When in flow mode, pressure should not be allowed. Entering a value messes up the flow setpoint.
When in pressure mode, flow should not be allowed. Entering a value messes up the pressure setpoint.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:362  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

GC driver is missing for the current build installed while upgrading from 2.1 to 2.2.

Problem:

GC driver is missing for the current build installed version while upgrading from 2.1 to 2.2 using the OpenLAB CDS Upgrade Wizard. This only occurs with "A" versions of the Agilent GC Drivers.

Temporary Solution:

The fix is to continue with the upgrade as it will still complete successfully.

Fix Information:

n/a


KPR#:367  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Right Clicking on Method Editor makes UI hide behind Instrument Screen

Problem:

Right Clicking on Method Editor makes UI hide behind Instrument Screen

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:368  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Incorrect Values in 9000 Pressure/Flow Calculator

Problem:

The values within the pressure/flow calculator when initializing from "Inlet 1" still do not match the instrument parameters.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:370  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest

Problem:

Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:371  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Should not be able to download a method while a in a GC run or sequence.

Problem:

Downloading a method while a in a GC run or sequence can cause issues.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:373  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

Method Resolution Does not take into account default column temperature limits.

Problem:

Methods from a 7820 do not have either a minimum temperature or a program maximum temperature. Hence these methods specify the use of default values for these parameters. When such a method is imported into a 7890 that support these parameters, the optional flags need to be cleared.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02.059


KPR#:380  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

Link to Intuvo 9000 GC help does not work.

Problem:

Click on options > Show 9000 Help and Information. This gives a message that the 9000 cannot be found.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03


KPR#:383  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

PCM will not control in constant flow.

Problem:

PCM will not control in constant flow. Configured two packed columns using PCM Module to a single detector. The PCM will control in pressure mode but not flow mode. This was reported by a customer using OpenLAB 2.2 and tested using OpenLAB CDS ChemStation. .

Temporary Solution:

Use pressure control mode and ramp the pressure.

Fix Information:

Resolved in B.01.04


KPR#:385  Product:DSA  7890B  B.01.04

Keyword: 78xx Driver

One-line Description:

RTL for OpenLAB CDS: Calibration Runs dialog shows no chromatogram or compound table for loaded data or Results from calibration runs

Problem:

Select GC Plugins\RTL Wizard. Advance to the Calibration Runs dialog. There is no chromatogram or table shown for my loaded data, which was real data, from which to select my target compound.
Enter vial numbers, RT and compound name. Start RTL sequence and at conclusion, the three resulting chromatograms are empty.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03.096


KPR#:386  Product:DSA  7890A  B.01.02

Keyword: 78xx Driver

One-line Description:

RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected.

Problem:

RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected. If a mandatory parameter was found, when the user clicks "RTLWizard" to start up the wizard, an error message would appear explaining the problem.  RTLWizard would then not continue.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03.096


KPR#:387  Product:DSA  7890A  B.01.03

Keyword: 78xx Driver

One-line Description:

Acquisition crashes when user clicks on RTL Import/RTL wizard

Problem:

Acquisition crashes when clicked on RTL Import/RTL wizard.Configure and launch a GC 7890
Navigate to GC plugins layout and click on RTL Import. An unexpected error happens and crashes the acquisition client.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03.096


KPR#:388  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method when setting a Target retention time.

Problem:

RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method. This only occurs when the Target Retention field is set to a different retention time than the peak in the chromatogram.

Temporary Solution:

The work-around is to not update target retention time when selecting the peak for RTL locking. Use the retention time of the peak selection and the calculations are correct.

Fix Information:

Resolved in B.01.05


KPR#:422  Product:DSA  7890A  5.01

Keyword: 78xx Driver

One-line Description:

HS Sleep/Wake mode should sync with GC Sleep/Wake mode

Problem:

When a 7697 is configured to a 7890B, it should communicate such that the Sleep or Wake state of either one should be mimicked on the other.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:432  Product:DSA  7890B  Future

Keyword: 78xx Driver

One-line Description:

Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.

Problem:

Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0


KPR#:435  Product:DSA  7890B  2.01

Keyword: 78xx Driver

One-line Description:

GC Method Resolution results in “Object Reference” error message and occasional crash

Problem:

GC Method Resolution results in “Object Reference” error message and occasional crash

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0


KPR#:438  Product:DSA  7890B  B.01.07

Keyword: 78xx Driver

One-line Description:

When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".

Problem:

When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0


KPR#:472  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Intuvo trigger two instrument notification for configuration changed

Problem:

Chromeleon: Intuvo trigger two instrument notification for configuration changed. Configure an Intuvo with guard chip feature and open the online method in context menu of status panel and get two config changed events with a timely distance of 30 seconds.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:473  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not

Problem:

Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:474  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC: Column length can only be calibrated once in Online Method Editor

Problem:

Chromeleon: GC: Column length can only be calibrated once in Online Method Editor

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:475  Product:DSA  ICF (DSA)  B.01.05

Keyword: 78xx Driver

One-line Description:

Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail

Problem:

Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:479  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6850A and 6890A: GC online method is not editable

Problem:

Chromeleon: GC 6850A and 6890A: GC online method is not editable

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:480  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act

Problem:

Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:481  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6850A: Cannot create instrument method

Problem:

Chromeleon: GC 6850A: Cannot create instrument method

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:482  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor

Problem:

Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:483  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Blank evaluation setpoints missing in method report

Problem:

Chromeleon: GC8890: Blank evaluation setpoints missing in method report

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:485  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help

Problem:

Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:486  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Issues during sequence execution

Problem:

Chromeleon: GC8890: Issues during sequence execution. During the execution of a sequence (using the blank evaluation) I observed some issues:
1.no audit trail entry if blank evaluation was used or not ( was performed as blank run, blank evaluation option enabled)
2.during execution of sequence the GC8890 reported high CPU usage
3.The blank evaluation failure was reported during : 16.04.2019 17:20:29 +02:00 2,059 Agilent Blank Evaluation Failed, Failure Action is Continue

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:487  Product:DSA  ICF (DSA)  3.0.2

Keyword: 78xx Driver

One-line Description:

Chromeleon: Changes made in 68xx Edit Online Method not applied or reported

Problem:

Chromeleon: Changes made in 68xx Edit Online Method not applied or reported.
1. With Chromeleon open, selected to open Instrument Actuals
2. Right click in window and select Edit Online Method
3. Attempted several changes to online method.
4. Clicked Set Method Button.
5. No change in instrument actuals reflecting changes to method
6. No audit trail entries for changes made.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:488  Product:DSA  ICF (DSA)  3.1

Keyword: 78xx Driver

One-line Description:

Error when loading GC method without Blank Run Analysis setpoint

Problem:

Error when loading GC method without Blank Run Analysis setpoint

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:490  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: Signals from previous method persist in new method

Problem:

Chromeleon: Signals from previous method persist in new method

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:491  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: ECD Help page cannot be accessed

Problem:

Chromeleon: ECD Help page cannot be accessed

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:492  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: All 8860 signals not displayed or available in report

Problem:

Chromeleon: All 8860 signals not displayed or available in report.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:493  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: Error occurred at several points of operation

Problem:

Chromeleon: Error occurred at several points of operation.

1. Open instrument, select instrument (8890) and choose Create Method

2. Error pops up (see pic)

3. Click OK and proceed setting method parameters

4. Finish method; new instrument method opens. 

5. Error appears again

6. Click OK, check method and save. Method saves

7. Right click on Status window and select Edit Online Method

8. Error appears again

9. Click OK and proceed with method edit

10. No time in this instance did the error impede actual saving method or running a sequence

Expected behavior: Method creation and editing proceed without error

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:494  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890: Front Injector parameter change in Online method not applied

Problem:

Chromeleon: GC6890: Front Injector parameter change in Online method not applied.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:495  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890A: Method download fails

Problem:

Chromeleon: GC6890A: Method download fails

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:496  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent

Problem:

8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:497  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon does not recognize the tray with Back Injector installed.

Problem:

Connected to a Back inlet only 8890 with a Back Injector and Tray. Was not able to use a vial position on the tray as the vial number in the sequence for Chromeleon.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:498  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved

Problem:

Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:499  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.

Problem:

Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.

Temporary Solution:

n/a

Fix Information:

Unable to duplicate the issue.


KPR#:500  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

GC6890: Valid vial ranges are not correct for 6890 in some cases

Problem:

GC6890: Valid vial ranges are not correct for 6890 in some cases

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:501  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.

Problem:

Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:503  Product:DSA  ICF (DSA)  3.0.2

Keyword: 78xx Driver

One-line Description:

Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)

Problem:

Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:509  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Incorrect conversion and missing unit when using pressure setting bar

Problem:

Chromeleon: Incorrect conversion and missing unit when using pressure setting bar

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:511  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: System crash: system slow and then crashing

Problem:

Chromeleon: System crash: system slow and then crashing. Chromeleon was unreactive and then suddenly the instrument connection was lost. After restarting the instrument controller the instrument was online again.

Audit trail showns an OutOfMemory exception.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:512  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4

Problem:

8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:513  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

B,04.03 SP2 will not connect to an 8890 GC.

Problem:

B,04.03 SP2 will not connect to an 8890 GC.There is no way to configure an 8890 and if you try to connect as a 7890 it will not start the instrument session.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:514  Product:DSA  7890B  3.0.2

Keyword: 78xx Driver

One-line Description:

Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.

Problem:

Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:517  Product:DSA  7890B  3.0.2

Keyword: 78xx Driver

One-line Description:

Chromeleon: SVT Chameleon 2.1.30 Fails

Problem:

Chromeleon: SVT Chameleon 2.1.30 Fails

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:44589  Product:OpenLAB - CDS2  Acquisition  2.0

Keyword: Acquisition

One-line Description:

"Autoscale Y-axis" toggle does not work in Online Signal window

Problem:

In Online Signal window, use of "Autoscale Y-axis" toggle to return Y-axis to its original settings specified in signal display settings does not work. The workaround is to use "Autoscale all panes" toggle.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:44591  Product:OpenLAB - CDS2  Acquisition  2.0

Keyword: Acquisition

One-line Description:

Sequence editing and updating may get stuck at wrong state due to timing issue

Problem:

During editing a running sequence, when user clicks "Update" to update the current modified running sequence at the time when the current run state (sequence's state column) changes from "Acquiring" to "Processing", it may get stuck and user is not able to update the current running sequence due to timing issue. 

Temporary Solution:

The workaround is try not to update the sequence during the state transition.

Fix Information:

This issue has been fixed in OpenLAB CDS 2.1.


KPR#:57764  Product:OpenLAB - CDS2  Acquisition  2.1 (FR1)

Keyword: Acquisition

One-line Description:

Auto config twice in succession cause system hang

Problem:

When auto configuring an instrument twice in succession, system gets stuck at "Auto Configuration" message box, there is not time-out. The workaround is to click cancel on the "Auto Configure" message box, click cancel to close the configuration UI, and then reconfigure again. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:68592  Product:OpenLAB - CDS2  Acquisition  2.1 (FR1)

Keyword: Acquisition

One-line Description:

Agilent OpenLAB Instrument Service would take longer than 2 mins to go to running state

Problem:

Due to dependencies of Agilent OpenLAB Instrument Service on ".Net Tcp Port Sharing" service, the service is registered as "Automatic Delay" which would be started by windows 2 mins after all automatic services have been started.

Depending on the time taken by Windows to start all automatic services, the start of Agilent OpenLAB Instrument Service could take longer. You may experience delayed instrument connections after rebooting your standalone workstations or your AICs.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:70704  Product:OpenLAB - CDS2  Acquisition  2.1 (FR1)

Keyword: Acquisition

One-line Description:

User cannot import an English CSV file in European OS

Problem:

With European OS settings, when importing an English CSV file into sequence table,  an error " incorrect file format" occurs.  Importing sequence from an English CSV or TSV is not possible. 

Temporary Solution:

Create a CSV file using your local regional settings,  replace "." with ","; for column headers that contain any ".", replace with ",", and then put double quotes around them.

For example, to import the correct acquisition method, its column header is Acq. method. It should appear in CSV as below:

English OS: Acq. method
European OS: "Acq, method"

Fix Information:

n/a


KPR#:72004  Product:    2.1 (FR1)

Keyword: Acquisition

One-line Description:

"Injection time" of aborted injections are given Epoch Time of 1600-12-31 followed by time and UTC

Problem:

When an injection is aborted during acquisition, the "Injection time" is displayed in Epoch Time UTC as 1600-12-31 16:00:00 -08:00 (YYYY-MM-DD hh:mm:ss UTC) to represent when the injection was aborted. If this data is opened in a different time zone, for example in Central European Time, then the "Injection time" will be displayed in the local time as 1601-01-01 01:00:00 +01:00.

Temporary Solution:

n/a

Fix Information:

Epoch Time UTC is implemented in OpenLAB CDS 2.1 FR1 and later to represent the date and time that the injection was aborted during acquisition. 


KPR#:72639  Product:OpenLAB - CDS2    2.0

Keyword: Acquisition

One-line Description:

From an OpenLAB CDS 2.0 client,  Viewing currently running sequence on any instruments configured on an OpenLAB CDS 2.1 AIC is not possible

Problem:

On a client/server system, when upgrading from OpenALB CDS 2.0 to 2.1, user can perform a staged upgrade. That is, part of the lab can still run 2.0 clients and AICs connecting to an upgraded 2.1 server. However, when user has a mixed pair, 2.0 client and 2.1 AIC, viewing currently running sequence is not possible. When this happens, user is not prompted with any error message. 

Temporary Solution:

To ensure that AIC and clients are on the same version of the software.

Fix Information:

This is resolved in OpenLAB CDS 2.2.


KPR#:72656  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

When using Date and Time as token, the resolved values for Single Sample Analysis and Sequence are not consistent

Problem:

Local Date and Time <D> and Short Local Date and Time <DS> can be used as a token for data file name or sample name.The date and time token will not be resolved on the UI as YYYY-MM-DD HH-MM-SS with GMT offset.The resolution happens at the time of submission. For single sample analysis, the resolved value uses acquisition client PC's local date and time. Whereas for sequence, it uses AIC's local date and time.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:73666  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

Exception is thrown when result filename starts with spaces

Problem:

If the result filename starts with spaces, an "Exception of type" error is thrown when submitting single run or in the File Upload Queue.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.2.


KPR#:73942  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

Instrument Modules section in report does not list the SS420x or its properties

Problem:

Instrument Modules section in report does not list the SS420x or its properties.

Temporary Solution:

n/a

Fix Information:

This is resolved in OpenLAB CDS 2.2.


KPR#:75469  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

TIC signal is not displaying in Online Signal window during data acquistion if none is selected in GC's signal setting

Problem:

TIC signal will not be displayed in Online Signal window when acquiring data if None is selected in GC's signal settings. This is only a display issue, the data is actually acquired and saved.

Temporary Solution:

Select one of the GC signal (e.g. Test Plot, it dose not need to be checked to save), TIC will start showing in Online Signal window during data acquisition.

Fix Information:

n/a


KPR#:80705  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

EZChrom methods fail to import in OpenLAB CDS 2.1

Problem:

EZChrom methods for Waters Alliance (2489/2998 detector) cannot be imported in OpenLAB CDS 2.1.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS 2.2.


KPR#:85551  Product:    2.0

Keyword: Acquisition

One-line Description:

Network issues with DHCP may cause unexpected behavior on a Workstation installation

Problem:

On a Workstation when the main network which is connected through DHCP drops and the network IP can change to default non-reachable IP address, communication with Shared Services/Automation Service could stop. This will adversely affect acquiring runs and the client application.

Temporary Solution:

Use STATIC IP address to avoid DHCP failures.

Fix Information:

n/a


KPR#:85599  Product:    2.0,2.1 (FR1)

Keyword: Acquisition

One-line Description:

GC/MS sequence aborts when Server is disconnected

Problem:

If the Server is disconnected while running sequence with GC/MS instrument, the sequence aborts.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS 2.2.


KPR#:85603  Product:    2.0

Keyword: Acquisition

One-line Description:

Connection problems with hardware could put the instrument in indeterminate state

Problem:

During an acquisition run, If connection problems are encountered between the hardware and the application, the software would abort the runs. The hardware is not aware of the disconnection and reconnecting to the hardware could put the instrument in indeterminate state.

Temporary Solution:

Perform a close connection and stop the hardware. Relaunch the application to get to a good state.

Fix Information:

n/a


KPR#:85608  Product:OpenLAB - CDS2    2.0

Keyword: Acquisition

One-line Description:

Submitted or Validating run items will get aborted if connection to OpenLAB Server is lost

Problem:

Any submitted or validating runs will get aborted if connection to OpenLAB Server is lost at the time of submission. All the pending runs will go to completion.

Temporary Solution:

n/a

Fix Information:

This is resolved in OpenLAB CDS 2.2.


KPR#:85619  Product:    2.0

Keyword: Acquisition

One-line Description:

In case of overlap injections, "Stop sequence after current run completes"  aborts the current run ONLY and discards the already prepared sample

Problem:

In the case of overlap injections, when user performs "Stop sequence after current run completes", only the current injection will complete its data acquisition. The already prepared sample (already in the autosampler's sample loop) for the next run will be discarded, the sequence will be aborted. When user run a subsequent sequence, an error will occur depending on the instrument technique (LC or GC) due to the leftover sample in the injector loop, user has to re-submit the same sequence to be able to continue.

Temporary Solution:

n/a

Fix Information:

This is resolved in OpenLAB CDS 2.1. When user performs "Complete current run and abort sequence", sequence will be aborted after the data acquisition has completed for the already prepared sample (the overlapped sample).


KPR#:85631  Product:OpenLAB - CDS2    2.0

Keyword: Acquisition

One-line Description:

After performing 'Review Completed Injections", the subsequent injections within the same sequence will have the same injection time

Problem:

After performing "Review Completed Injections", the subsequent injections within the same sequence will have the same injection time in Data Analysis UI as well as in reports.

Temporary Solution:

n/a

Fix Information:

This is resolved in OpenLAB CDS 2.0 HF02 and OpenLAB CDS 2.1.


KPR#:89033  Product:OpenLAB - CDS2    2.1 (FR1),2.2

Keyword: Acquisition

One-line Description:

Cannot re-launch LC instrument after closing acquisition client

Problem:

After installing the B.01.01 GC Driver on OpenLAB CDS 2.1,  it is not possible to re-launch an LC instrument.

The AcquisitionClient.exe process does not terminate when closing the application which prevents the re-launch of a previously closed LC instrument.

Temporary Solution:

NA

Fix Information:

Resolved in OpenLAB CDS 2.1 SR1.


KPR#:98690  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

35900E module list is truncated when printing to XPS in landscape orientation 

Problem:

In Chinese version of OpenLAB CDS 2.1, if you print the 35900E module list using XPS in landscape orientation, the list is truncated on the right side of the page. This issue does not occur if printing to a physical printer.

Temporary Solution:

n/a

Fix Information:

This issue is caused by older version of .NET Framework. It is resolved with .NET Framework 4.6.2. 


KPR#:101690  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

Replicate injections may not run when editing current running sequence more than once

Problem:

In a sequence having more than 2 replicate injections per line, if the user edits the current running sequence more than once in the middle of acquiring a replicate injection, then the next pending replicate injection will complete, however, all subsequent replicate injections in the line will be skipped and the next line in the sequence will start acquiring. As a result, when the user views the current running sequence, the State column shows "Acquiring" for two adjacent lines in the sequence table.

Temporary Solution:

When a sequence has more than two replicate injections per line, do not edit the current running sequence in the middle of acquiring the replicate run multiple times. Editing the running sequence once is OK and does not cause any problem.

Fix Information:

This issue is resolved in OpenLAB CDS 2.1 SR1 HF02 and OpenLAB CDS 2.2.


KPR#:119595  Product:OpenLAB - CDS2    2.2

Keyword: Acquisition

One-line Description:

Cannot print sequence from sequence layout

Problem:

When trying to print a sequence, an error pops up: "The following method(s) need(s) to be updated, please save them to report their parameters..." and the sequence cannot be printed.

Temporary Solution:

A workaround is to click the "Save" icon in the Sequence Report window and select any of the file options (Excel, PDF, Word) to save. Once the file is saved (e.g., PDF) then you can open the PDF and print the file.

Fix Information:

This issue is resolved in OpenLab CDS v2.3. 


KPR#:120121  Product:OpenLAB - CDS2    2.2

Keyword: Acquisition

One-line Description:

Instrument status goes Idle during sequence more than 250 runs 

Problem:

When running sequence having more than 250 lines (each more than 5 minutes long at maximum data rate) on four SS420x and two 35900 instruments, some of the SS420x instruments would go to an Idle status, however, the Run Queue state says "Acquiring". In these states, the SS420x instruments will not start to collect data and sequence is stuck. The 35900 instruments experience no problem with collecting data. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:123245  Product:OpenLAB - CDS2    2.2

Keyword: Acquisition

One-line Description:

Printing method in Word format shows incorrect total page count in footer

Problem:

When printing a method in Word format with multiple pages (e.g., 3 total pages), the footer shows "Page 1 of 1" on all pages, instead of page x of total number of pages. 

Temporary Solution:

Use PDF format instead of Word format when printing method.

Fix Information:

This issue is due to a known Microsoft page number rendering issue.


KPR#:143348  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

TIC signal is not displaying in Online Signal window during data acquistion if none is selected in GC's signal setting

Problem:

TIC signal will not be displayed in Online Signal window when acquiring data if None is selected in GC's signal settings. This is only a display issue, the data is actually acquired and saved.

Temporary Solution:

Select one of the GC signal (e.g. Test Plot, it dose not need to be checked to save), TIC will start showing in Online Signal window during data acquisition.

Fix Information:

n/a


KPR#:163990  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

Acquisition Client does not get failover notification when AIC switches to failover 

Problem:

In a Client/Server environment, when both AIC and the Client lose connection to the Server, the failover message is not displayed on the Client right away.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:181523  Product:OpenLAB - CDS2    2.2 Update 02

Keyword: Acquisition

One-line Description:

Instrument client crashes upon opening a dual GC sequence file longer than 155 lines

Problem:

An issue has been identified on a dual tower GC instrument in OpenLAB CDS version 2.2. User can create, save and run a dual sequence longer than 155 lines successfully. However, when re-opening this sequence file, instrument client crashes. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.3.
This issue is fixed in OpenLab CDS v2.2 Update 04.
 


KPR#:183680  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

Sequence is stuck in "Reporting" when processing method calls for hardcopy report but default printer is not configured

Problem:

When no default printer is configured on standalone workstations or AICs and the sequence “Create report” line is set to print a hardcopy of sequence summary report, then the sequence run will get stuck in “Reporting” without throwing any error.

Temporary Solution:

The workaround for this issue is to kill AcquisitionServer.exe, restart the computer, and re-launch the instrument. After the instrument is launched, the result set will be available to load in Data Analysis.

To avoid this issue, do one of the following:
1. Verify that the Default printer is configured before submitting the sequence run.
2. Remove "Default" from the Printer column in the "Create report" tab before submitting the sequence run. This will not print a hard-copy of the report, but an report file (PDF, CSV, Excel, Text, Word) will still be created in the result set.

Fix Information:

This issue will be fixed in OpenLab CDS v2.5 Update 02.


KPR#:184578  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

Acquisition crashes on the second click on "Print" to display GC Headspace method parameters 

Problem:

If you load a GC Headspace acquisition method and click "Print" to view the method parameters, the Headspace parameters are not displayed. An error message pops up when you click "Refresh". Once you close the sequence print window and click "Print" again, the Acquisition client crashes.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 03.


KPR#:186458  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

Cannot take snapshot of current running injection after closing/opening same client or opening new client

Problem:

This behavior is observed on the launch of a new client when an injection is in progress or closing/opening same client. The behavior is also observed if the run was started by a different user. Both have the root cause, which has nothing to do with the user's privilege.

The newly launched client doesn't get the notification about the injection in progress because of which it doesn't allow Snapshot. If the user waits for the current injection to complete then they can do snapshot after the next injection starts.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 04.


KPR#:197007  Product:OpenLAB - CDS2    2.2

Keyword: Acquisition

One-line Description:

Session connection to instrument controller is lost when ELSD is left in standby mode

Problem:

If the ELSD is left in Standby mode for approximately 30 minutes, the Acquisition Server appears to time out or lose connection. The error message reported is "The session connection to instrument controller 'PCName' for instrument 'elsd' has been lost". 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 03, and OpenLab CDS v2.2 Update 04.


KPR#:198003  Product:    2.2

Keyword: Acquisition

One-line Description:

Detectors do not perform auto-balance when no injection/instrument blank is selected as injection source

Problem:

Agilent LC detectors do not perform pre- or post analysis auto-balance when the injection source is specified as no injection/instrument blank.

Temporary Solution:

n/a

Fix Information:

Agilent recommends to set injection volume to "0" and use ALS as the injection source.


KPR#:215920  Product:OpenLAB - CDS2    2.2

Keyword: Acquisition

One-line Description:

The current running/pending sequences might be interruptted due to unstable network

Problem:

There are rare cases on a client/server system, when the network is unstable, causing connection loss of AIC to the content management server, the current running/pending sequences might be interrupted/aborted. 

Temporary Solution:

Ensure the network is stable, there are no constant drop connections.

Fix Information:

This has been fixed in OpenLab CDS v2.3. 


KPR#:217569  Product:OpenLAB - CDS2    2.1 SR1,2.3,2.2

Keyword: Acquisition

One-line Description:

In OpenLab CDS v2.x, the raw data (.dx) acquired on Agilent LC modules in general are larger in size 

Problem:

In OpenLab CDS v2.x, the raw data (.dx) acquired on Agilent LC modules in general are larger in size comparing to OpenLab CDS ChemStation or EZChrom Edition’s, especially for the data that are acquired on VWD modules. This is because the data points generated from instrument traces are by default collected and saved with the raw data. Unlike ChemStation or EZChrom Edition, CDS v2.x users do not yet have an option to select which instrument traces to collect from the instrument client UI.

Temporary Solution:

n/a

Fix Information:

OpenLab CDS v2.4, OpenLab CDS v2.3 Update 04, and OpenLab CDS v2.2 Update 05 will significantly decrease the data size on VWD modules only. Agilent is considering providing a proper fix in a future release.


KPR#:219860  Product:OpenLAB - CDS2    2.3,2.2,2.2 Update 02

Keyword: Acquisition

One-line Description:

Sequence creation template not working for back injector on GCs

Problem:

Selecting back injector for OpenLab CDS sequence creation template injections does not apply that setting when applying that template to create a sequence. The front injector is selected for the injections even though the template was set to back. If you select back injector in the empty sequence first before you apply the template then the samples field in the apply dialog is inactive  and cannot be changed from 1. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:230280  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

If default printer is not a physical printer, RX files may to be missing in result sets

Problem:

If the default printer set on the AIC is not a physical printer (e.g., Microsoft Print to PDF, Microsoft XPS Document Writer, etc.) and the processing method in sequence contains "Print" for reports, this will cause RX files to be missing in result sets and hence data cannot be loaded in Data Analysis.

Temporary Solution:

Before submitting the sequence run, always verify that the default printer on the AIC is configured with physical printer. 

Fix Information:

This issue will be fixed in a future software release.


KPR#:242941  Product:OpenLAB - CDS2    2.2 Update 05,2.3 Update 03

Keyword: Acquisition

One-line Description:

Possible network printing issue after upgrade to CDS 2.4

Problem:

An upgrade from a previous OpenLab CDS version to OpenLab CDS 2.4 resets the InstrumentService User to "System" w/o checking if the account had been previously changed to a domain account to enable network printing. If that was the case, the InstrumentSystem account has to be set back manually to an appropriate user with network printing rights. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:244275  Product:    2.2

Keyword: Acquisition

One-line Description:

RX files missing in result sets 

Problem:

Intermittently RX files are missing from the result sets resulting in data not visible in the data analysis window. This has been found to be caused by a race condition preventing the file creation.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 04, and OpenLab CDS v2.2 Update 05.


KPR#:269040  Product:OpenLAB - CDS2    2.3 Update 03

Keyword: Acquisition

One-line Description:

There is no indication for user to start a manual injection when the injection source is specified "External"

Problem:

When manual injection is performed in OpenLab CDS, there is no indication for user to start the injection with the injection source specified "External", especially when running a sequence.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:272160  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Cannot "Submit Sequence File" from API due to case sensitive in compound custom parameter name

Problem:

If compound custom parameter name is defined as 'Cnb1' in OpenLab project, but is modified as 'CNb1' when creating the sequence file in the API, then an error "Undefined compound parameter 'CNb1' found" occurs upon submitting the sequence file.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and v2.4 Update 07.


KPR#:281641  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

Acquisition crashes with error "System.Argument.Exception: name already exists" when selecting processing method

Problem:

Acquisition crashes with error "System.Argument.Exception: name already exists" when selecting processing method that contains compounds with same name but different case sensitivity (e.g., benzene & Benzene).

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, CDS v2.4 Update 03, and CDS v2.3 Update 07.


KPR#:282199  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Sample or compound custom parameter values with "," digit separator not handled properly

Problem:

In a dual sequence, the sample or compound custom parameter values with "," digit separator are not being handled properly for back injector. The "," separator is lost (for example "0,89" becomes "89"). 

This issue does not occur with front injector.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.


KPR#:283230  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Cannot "Submit Sequence File" from API when optional sample custom parameter is missing

Problem:

If the optional sample custom parameter name is missing in the sequence file, when the user tries to "Submit Sequence File" from API, an error "Incorrect number of sample custom parameters found. Expected N but found N-1" occurs.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and v2.4 Update 07.


KPR#:303675  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

The configured instrument modules in acquisition method report may show in alphabetical order

Problem:

The order of  the configured instrument modules in Acquisition Method UI window may show differently in printed acquisition method report. When user makes changes to an opened acquisition method and save the changes, the printed acquisition method report will show the instrument set points of the configured modules in alphabetical order regardless of what is in the Acquisition Method UI window.

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. This has been fixed in OpenLab CDS v2.5.


KPR#:305373  Product:OpenLAB - CDS2    2.3,2.4

Keyword: Acquisition

One-line Description:

Print icon in Acquisition is greyed out

Problem:

The print icon in Acquisition is greyed out after the default printer is removed and a new one is selected. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, CDS v2.4 Update 03, and CDS v2.3 Update 07.


KPR#:314007  Product:OpenLAB - CDS2    2.4,2.4 Update 01,2.4 Update 02

Keyword: Acquisition

One-line Description:

"Unable to connect to instrument server" after OpenLab CDS client is locked 

Problem:

With OpenLab CDS v2.4 Client/Server system, two users accessing the same instrument can cause an abnormal termination of the AcquisitionServer process on the Agilent Instrument Controller (AIC). The users will get an access denied error "Unable to connect to instrument server" and acquisition runs in process will stop. When this occurs, the AIC must be restarted.

This issue occurs when the OpenLab CDS client is locked either the user or by "Inactivity" timeout.

Temporary Solution:

Agilent recommends that Client/Server users to NOT use "Lock" in Acquisition and to disable automatic locking feature in OpenLab CDS Control Panel. 
From the OpenLab CDS Control Panel, go to Administration > Security Policy, click on Edit Security Policy, and enter a value of 0 for "Inactivity time before locking the application (mins)". In order for this to take effect, restart the OpenLab CDS Control Panel (no need to "Close Connection") and close the client.

Alternatively, Windows lock screen timeout can be used to lock the entire desktop.

Fix Information:

This issue will be fixed in OpenLab CDS v2.4 Update 03 and OpenLab CDS v2.5.


KPR#:314956  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

User sporadically fails to connect to instruments when using Sample Scheduler or Walkup

Problem:

Users who use Sampler Scheduler or Walkup in OpenLab CDS 2.x may experience disconnections from the instruments. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 09.


KPR#:318941  Product:OpenLAB - CDS2    2.2,2.4,2.3 Update 03

Keyword: Acquisition

One-line Description:

RX file generation fails sporadically when saving results

Problem:

In very rare cases, the generation of .acaml file can fail because a temporary file in the following folder cannot be generated:
C:\Windows\system32\config\systemprofile\AppData\Local\Agilent Technologies 
Subsequently, the RX result file generation fails. 

Temporary Solution:

For CDS 2.4 and prior versions, adding the following folder to the Antivirus exclusion list prevents the issue:
C:\Windows\system32\config\systemprofile\AppData\Local\Agilent Technologies

Fix Information:

The issue is fixed in OpenLab CDS v2.5.  


KPR#:343559  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Injection audit trail records the changed objects of an acqusition method not the corresponding values when the acqusition method can be automatically resolved upon sequence submission

Problem:

When a user opens an acquisition method on an instrument which has different configuration than the one on which the method was originally created, if the method can be automatically resolved, all changes will be recorded in the acquisition method audit trail including the changed objects and their corresponding values. However, when user submits a single or sequence run, if the specified acquisition method does not match the current instrument configuration, but can be automatically resolved, the injection audit trail only records which objects in the acquisition method have been changed, not their corresponding values.

Temporary Solution:

Before submitting any runs, open the acquisition method, resolve the changes, and save it.

Fix Information:

n/a


KPR#:353246  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Failed to upload partially acquired result sets due to system failure

Problem:

In a client/server environment, any unexpected failure during data acquisition will trigger a partial result set upload. When uploading fails due to unavailability of the OpenLab Server/ECM XT, system will not retry until next rebooting of the AIC or restarting of OpenLab Instrument Service on the AIC.

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. This has been fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 05


KPR#:367304  Product:OpenLAB - CDS2    2.3 update 08

Keyword: Acquisition

One-line Description:

MS instrument cannot run sequence after upgrading to OpenLab CDS 2.3 Update 08

Problem:

After upgrading to OpenLab CDS 2.3 Update 08, the MS instrument (GC/MS or LC/MS) cannot run sequence.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.3 Update 10.


KPR#:373129  Product:OpenLAB - CDS2    2.4 Update 03

Keyword: Acquisition

One-line Description:

User specified result path is not saved with the user settings

Problem:

The result path by default points to "\Project\Results" folder. When a sub-folder is designated to store the result sets by the user, this path does not saved in the user setting. As a result, the result path is reset to the "\Project\Results" root every time user re-launches the instrument client. 

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. This has been fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.


KPR#:377012  Product:OpenLAB - CDS2    2.3 Update 04

Keyword: Acquisition

One-line Description:

Performing snapshot or review completed injections may cause current running single sample analysis or sequence to terminate due to unstable network

Problem:

Current running single sample analysis or sequence may get terminated when user performs a snapshot or review completed injections. This occasionally happens on a Client/Server system where the network is not stable. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, OpenLab CDS v2.4 Update 07, and OpenLab CDS v2.3 Update 12.


KPR#:378842  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Stopping runs from 6890GC's key pad does not get recorded in activity log and injection audit trail

Problem:

When user stops a run from 6890 GC's key pad, this action is not recorded in the instrument activity log and the injection audit trail.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in the following releases:
OpenLab CDS v2.5
OpenLab CDS v2.4 Update 09


KPR#:387714  Product:OpenLAB - CDS2  Acquisition  2.2,2.4

Keyword: Acquisition

One-line Description:

Chromatogram is shifted, offset in 6890

Problem:

In the GC Drivers 3.0 version, the chromatogram for the channel is shifted when a signal is saved which was not saved in the previous run using 68xx. 

Temporary Solution:

n/a

Fix Information:

Resolved in GC driver 3.1.205.


KPR#:393545  Product:OpenLAB - CDS2    

Keyword: Acquisition

One-line Description:

Changing instrument setpoints is not possible from instrument status dashboard without the proper permissions

Problem:

When user does not have "Create and modify acquisition method" permission, modifying the instrument setpoints from its status dashboard is not possible with only "Manual control" permissions.

Temporary Solution:

n/a

Fix Information:

This has been fixed in OpenLab CDS v2.5.


KPR#:401312  Product:OpenLAB - CDS2    2.4 Update 06

Keyword: Acquisition

One-line Description:

Instrument Client may close unexpectedly after repeatedly clicking on Take/Release Control of the instrument

Problem:

Instrument client may close unexpectedly after user repeatedly clicking on Take/Release Control of the instrument. However, this will not interrupt any runs.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 Update 09.


KPR#:404386  Product:OpenLAB - CDS2    2.4 Update 06

Keyword: Acquisition

One-line Description:

Shimadzu GC stays connected after closing connection

Problem:

After user performs "Close Connection" from OpenLab Control Panel, Shimadzu GC still stays connected.

Temporary Solution:

n/a

Fix Information:

This issue has been fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.


KPR#:409420  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

Acquisition method UI is not displaying for Agilent GC with PAL3 if not configured properly

Problem:

When configuring a PAL3 with an Agilent GC, the order of adding the components to the "configured modules" list matters. 

1. Agilent GC and then PAL3: Acqusiiton method UI of Agilent GC displays properly
2. PAL3 and then Agilent GC: Empty acquisition method UI of Agilent GC 

Temporary Solution:

To configure Agilent GC with PAL3 properly, add "Agilent GC" first to the configured modules list and then followed by PAL3 to avoid method UI displaying issue.

Fix Information:

Agilent has identified this issue. A temporary fix is provided


KPR#:416240  Product:OpenLAB - CDS2    2.5,2.4 Update 06,2.3 Update 10

Keyword: Acquisition

One-line Description:

Sequence creation template (.stx) can be overwritten in Portuguese system

Problem:

Portuguese OpenLab CDS allows to overwrite sequence creation template.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 Update 07 and will be fixed in OpenLab CDS v2.6. 


KPR#:417310  Product:OpenLAB - CDS2    2.4 Update 06

Keyword: Acquisition

One-line Description:

The current data acquisition may get interrupted after performing a snapshot

Problem:

The current running sequence may get interrupted with error "Unable to connect to instrument server" after user has performed a snapshot and closed the snapshot window. This only happens with a specific workflow. On a Client/Server system, when multiple users submit sequences from different projects on the same instrument, for example, user 1 may edit/update a pending sequence from one client, meanwhile user 2 can perform a snapshot on another client. When user 1 commits the changes on a pending sequence, closes the instrument client, and user 2 then closes the snapshot window from another instrument client, these series of actions will interrupt the current running sequence. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 Update 09.


KPR#:422891  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

Sample Scheduler doesn't offer dual External injection when GC is configured with dual gas sampling valves only

Problem:

Sample Scheduler, running on top of OpenLab CDS v2.5, does not offer External Injection for dual sequences.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 02


KPR#:427117  Product:OpenLAB - CDS2    2.3 Update 10

Keyword: Acquisition

One-line Description:

Partially acquired result set may not be available due to AIC power failure 

Problem:

There may be cases where the current running sequence is interrupted and terminated due to a power failure on the workstation PC or an AIC. When this happens, the partially acquired result may not be available to load for further data processing. 

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue, and the issue is fixed in the following releases:
OpenLab CDS v2.5
OpenLab CDS v2.4 Update 09
OpenLab CDS v2.3 Update 12


KPR#:427662  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

Starting acquisition with 7697A headspace causes XML error entry in Activity log

Problem:

When the acquisition user interface is started for a GC instrument with a 7697A Headspace configured an error "Error in XML document" is logged in the activity log.
This error has no impact on the operation of the system. It will be removed in a future version of the respective instrument drivers.

Temporary Solution:

n/a

Fix Information:

This issue will be resolved in a future version of Headspace driver.


KPR#:461280  Product:OpenLAB - CDS2    2.5,2.4 Update 06

Keyword: Acquisition

One-line Description:

Current running dual sequence table locks pending lines from editing as run progresses

Problem:

When user edit a current running dual sequence, to insert/paste copied lines below or above a pending injection line, only completed injections and current acquiring run should be locked from editing. However, a number of pending injections are also locked from editing as run progresses. 

Temporary Solution:

n/a

Fix Information:

This issue will be fixed in a future release.


KPR#:174167  Product:OpenLAB - CDS2  Intelligent Reporting  2.2

Keyword: Acquisition,Data Analysis

One-line Description:

Acquisition setpoints for single injection not reflecting the parameters used

Problem:

When acquiring and processing a single injection, the acquisition and processing method linked to the results belong to the master method folder from the acquisition project.

If the acquisition set points from the acquisition method are changed after acquisition, the acquisition setpoints in data analysis and generated report of the injection will reflect the new method acquisition parameters and not the acquisition parameters used when the injection had been performed. 

This relates to the topic single injection and method linkage.

Temporary Solution:

n/a

Fix Information:

This will be fixed in a further software release.


KPR#:244534  Product:    2.3

Keyword: Administration

One-line Description:

New users don't see data and projects in Content Manager

Problem:

New users don't see data and projects in Content Manager. The alfresco.log file shows errors like
------------------------------------
ERROR [org.quartz.core.JobRunShell] Job DEFAULT.ldapPeopleJobDetail threw an unhandled Exception: org.springframework.dao.DataIntegrityViolationException: No property value exists for ID 2393922 at org.alfresco.repo.domain.propval.AbstractPropertyValueDAOImpl.getPropertyById(AbstractPropertyValueDAOImpl.java:848)
------------------------------------
This error prevents successful synchronization between Content Management and Shared services database, so new users do not get the permissions assigned that were set in the OpenLab Control Panel.
The cause of this problem are competing synchronization processes were one process fails as the other process already did start deletion of ID's.

Temporary Solution:

To resume synchronization between Content Management and Shared Services database again, use the following commands to delete the orphaned ID's:
delete from alf_prop_unique_ctx where prop1_id = 2393922 
delete from alf_prop_root where id = 2393922
The commands have to be adapted for the ID listed in the alfresco.log file.
These commands might have to be repeated several times for other ID's until synchronization works again. 

Fix Information:

Fixed in 2.4


KPR#:376731  Product:    2.4

Keyword: Administration

One-line Description:

Not possible to delete project related files  form the Content Management user interface.

Problem:

Delete processing method, delete sequence templates or delete reports templates isn’t working via DA. Even when all available privileges except “everything” are given to the user. Directly from CM it’s also possible.


With the privilege "Manage Security" you can delete files/folders in Content Management - as long as the files/folders are not within a project! When in a project, only projects related privileges are applied, therefore it will not be possible to delete files in a project if you have the Manage Security privilege
 Inside a project, there is also a role called everything. If you grant this role to a user within that project, he will be able to do everything, including deleting files.

Temporary Solution:

n/a

Fix Information:

Manuals and online help have been improved to point this behavior out more clearly in the version 2.5


KPR#:477707  Product:    

Keyword: Administration

One-line Description:

No specific privilege is required to access the CM Admin console

Problem:

The Admin Console of the Content Management Web page can be opened by any user with the privilege "Project - Access Content using Web client".

Temporary Solution:

The Admin Console is read only and no information that compromises security is available on the Admin page

Fix Information:

n/a


KPR#:58158  Product:    Test 1.0,V.01.01

Keyword: Administration,Performance

One-line Description:

JIRALOAD Test Title

Problem:

JIRALOAD Test Description

Temporary Solution:

JIRALOAD Temporary Fix Test

Fix Information:

JIRALOAD Fix Note Test


KPR#:267323  Product:    2.3,2.4

Keyword: Administration,User Interface

One-line Description:

Activity Log in OLCP does not record the Application name when login from the Web UI

Problem:

The Activity Log in the OpenLab Control Panel does not record the Application Name (e.g. Content Management) when a user connect to the Content Management web interface, only the action of login in and the user name is recorded.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab Server v2.5 and Openlab ECM XT v2.5


KPR#:119673  Product:OpenLAB - CDS2  Acquisition  2.0 Hotfix 01

Keyword: Audit Trail

One-line Description:

Audit Trail shows "Unknown" user and "Manual Control" category when running method with "Acquire" option unchecked

Problem:

When you run a VWD method that has the Signal A "Acquire" check box not selected, the Audit Trail Report documents the event with "Unknown" user, "Manual Control" category, "[VWD] Changed Signal Wavelength from 250 nm to 265 nm" in the description, even though 265 nm is not specified in the method. From the  VWD Instrument Status, the lamp wavelength never changes to 265 nm.

Temporary Solution:

n/a

Fix Information:

This issue will be fixed in a future revision of OpenLAB CDS.


KPR#:120285  Product:OpenLAB - CDS2    2.1 (FR1),2.3,2.2

Keyword: Audit Trail

One-line Description:

Audit Trail shows "Unknown" user if you make changes to current running method

Problem:

If the user makes changes to the current running method either from instrument front panel or Instrument Status Dashboard, the Audit Trail shows "Unknown" user name instead of the actual login user name.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:171556  Product:OpenLAB - CDS2    2.2

Keyword: Audit Trail

One-line Description:

Audit trail shown “Unknown” in the Manual Control category for method changes in running sequence

Problem:

When acquiring a sequence, if the method settings are changed (i.e. accessing the sequence table and change “Volume”), the new settings are reflected on the system. However, the Audit Trail records that the changes are made by "Unknown” in the Manual Control category rather than the current logged in user.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 by the "Take Control" feature that allows only one Client to take the control of changing instrument parameters and the name of the user who has taken control is logged in Audit Trail.


KPR#:220418  Product:OpenLAB - CDS2    2.3

Keyword: Audit Trail

One-line Description:

Review button in Audit Trail is disabled for entry "Upgraded method from previous version"

Problem:

After upgrading from OpenLab CDS v2.1 to OpenLab CDS v2.3, the Review button in the Audit Trail is grayed out for the "Upgraded method from previous version" entry.

Temporary Solution:

To get the Review button enabled, the user needs to close Audit Trail window and then save the method as new name.

Fix Information:

This issue is fixed in the OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 04.


KPR#:229036  Product:OpenLAB - CDS2  Acquisition  2.3

Keyword: Audit Trail

One-line Description:

Audit trail table in sequence report printed from instrument client is spanned in two rows for each entry

Problem:

Audit trail table in sequence report printed from instrument client is spanned in two rows for each entry. The bold text of the first two Title lines describes the following row contents.

First line: User name - Date - Category - Description 
Second line: Reviewed - Version - Host name - Reason

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:288861  Product:OpenLAB - CDS2    2.3 Update 05

Keyword: Audit Trail

One-line Description:

Reprocessing injection triggers log with different wording in audit trail and activity log

Problem:

Accomplished reprocessing in Data Analysis of injections is logged in the injection and activity logs as "Injection successfully reprocessed", while it stands as "Injection successfully processed" in the audit trail entry of these injections.

As one refers to the initial processing of the injection, and the second to repeating the processing process. 
The difference of the two wordings can affect customers while reviewing the integrity of the results documentation. 
For this context, this known problem report entry can be used to document the deviance observed in results activity logs (injection or system wise) and the audit trail entries.

Temporary Solution:

n/a

Fix Information:

The entries stated in activity logs as well as audit trails will be revised and fixed in a future software revision.


KPR#:297766  Product:Perkin Elmer GC    PEClarusGC_OLCDS_V1.0.21.1

Keyword: Audit Trail

One-line Description:

Method Audit Trail Incorrectly References Detector A Gas 2 as Gas 3  

Problem:

Method report only contains a reference to Detector A Gas 1 and 2. However, method audit trail incorrectly references Detector A Gas 2 as Gas 3.

Temporary Solution:

N/A

Fix Information:

This will be addressed in the future revisions.


KPR#:303841  Product:OpenLAB - CDS2    2.3 Update 05

Keyword: Audit Trail

One-line Description:

Reprocessing injection triggers log with different wording in audit trail and activity log

Problem:

Accomplished reprocessing in Data Analysis of injections is logged in the injection and activity logs as "Injection successfully reprocessed", while it stands as "Injection successfully processed" in the audit trail entry of these injections.

As one refers to the initial processing of the injection, and the second to repeating the processing process. 
The difference of the two wordings can affect customers while reviewing the integrity of the results documentation. 
For this context, this known problem report entry can be used to document the deviance observed in results activity logs (injection or system wise) and the audit trail entries.

Temporary Solution:

n/a

Fix Information:

The entries stated in activity logs as well as audit trails will be revised and fixed in OpenLab CDS v2.5.


KPR#:303980  Product:OpenLAB - CDS2    2.4,2.3 Update 05

Keyword: Audit Trail

One-line Description:

Injection time for imported ChemStation data is rounded down to the minute

Problem:

Injection time for imported ChemStation data is rounded down to the minute so seconds are always shown as :00 in the injection list. The date and time otherwise is accurate. 
This is limited data acquired with a G1946A or G1946B LC/MSD.

Temporary Solution:

Make note that seconds are always shown as :00 for imported ChemStation data and keep a copy of this software status bulletin as required

Fix Information:

This issue will be considered for a fix in a future software release.


KPR#:307681  Product:OpenLAB - CDS2    2.3 Update 04

Keyword: Audit Trail

One-line Description:

Sequence/method loses its audit trail if it is saved with same name

Problem:

Two sequences/methods (A and B) exist, each one with its own Audit Trail (ATA1 and ATB1, respectively). If sequence/method A is saved as sequence/method B, then the audit trail of the original sequence/method (ATA1) is lost. 

This issue also can occur with sequence templates and sample preparation methods.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, CDS v2.4 Update 07, and CDS v2.3 Update 07.


KPR#:348093  Product:OpenLAB - CDS2    2.3,2.4

Keyword: Audit Trail

One-line Description:

User who last modified and saved the method appears in method audit trail upon resolving method resolution

Problem:

When a method was last saved by user A was opened by user B on an instrument where a method resolution was involved, the method audit trail records User A for that change. 

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. This issue has been fixed in OpenLab CDS v2.3 Update 11, OpenLab CDS v2.5.


KPR#:378080  Product:OpenLAB  Shared Services  2.3,2.4

Keyword: Audit Trail

One-line Description:

E-Signature description not automatically updated for new created user

Problem:

In case the descriptions of the different e-signature levels got changed and a new user gets created, the old descriptions might appear for this user.

Temporary Solution:

After creating a new user open the Edit signatures settings in the OpenLab Control Panel (Projects -> Edit Signature Settings). Check in the levels and users/groups tab for the updated description. Close the window with ok.

Fix Information:

n/a


KPR#:449320  Product:OpenLAB - CDS2    2.5,2.6H1

Keyword: Audit Trail

One-line Description:

No record in Audit Trail when disabled calibration points are re-enabled after reprocessing 

Problem:

When a result set that has disabled calibration points is reprocessed, the disabled points are enabled again, but there is no record in the Audit Trail that the points have been reactivated.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 03.


KPR#:450949  Product:OpenLAB - CDS2    2.4,2.5,2.4 Update 06

Keyword: Audit Trail

One-line Description:

The original user who created the sequence is listed in the sequence audit trail as the user who imported the sequence from a result set 

Problem:

When using the function "Import Sequence from Result set" to create a new sequence, the user that originally created the sequence is listed as user in the first entry of the audit trail. Subsequent entries are correctly listing the logged on user.

Temporary Solution:

n/a

Fix Information:

This issue will be fixed in a future release.


KPR#:499272  Product:OpenLAB - CDS2    2.3,2.4

Keyword: Audit Trail

One-line Description:

User who last modified and saved the method appears in method audit trail upon resolving method resolution

Problem:

When a method was last saved by user A was opened by user B on an instrument where a method resolution was involved, the method audit trail records User A for that change. 

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. This issue has been fixed in OpenLab CDS v2.3 Update 11, OpenLab CDS v2.5.


KPR#:183239  Product:OpenLAB - CDS2  Acquisition  2.0,2.1 (FR1),2.2

Keyword: Audit Trail,Workflow

One-line Description:

Sequence/sample reports and Injection Audit Trail only show user who submitted sequence, not user who modified running sequence 

Problem:

The sequence/injection reports and Injection Audit Trail show the user who submitted the sequence, not the actual user who modified (e.g., deleted or added injections, etc.) the running sequence.

Temporary Solution:

To see the actual user who modified (deleted or added injections, etc.) the sequence, you need to refer to the Sequence Audit Trail. 

Fix Information:

n/a


KPR#:44803  Product:OpenLAB - CDS2  M8370AA  2.1 (FR1)

Keyword: Calibration

One-line Description:

Performing MS Quantitation using OpenLAB CDS ChemStation data

Problem:

1) User loads a data set acquired in OpenLAB CDS 2.0 and creates a quantitation method (based on TICs or EICs).
2) A user imports a ChemStation file and links to the same recently created OpenLAB CDS 2.0 method.
3) On linking a reprocess is performed and the following behavior occurs:
  a. If EIC compounds were created then those EICs will be extracted and shown to the user in the ChemStation file also.
  b. However no peaks will be identified in the EIC or TIC due to signal naming (in ChemStation MSD1 versus Excalibur MS1).

Temporary Solution:

N/A

Fix Information:

This issue will be fixed in future version.


KPR#:44942  Product:OpenLAB - CDS2  Intelligent Reporting  2.0

Keyword: Calibration

One-line Description:

Calibration curve update timestamp for missing compound 

Problem:

In reporting, the calibration curve update time stamp of the missing compound in the analysis will appear with like "1/1/0001 1:00:00 AM".
This is due to the fact the calibration curve cannot be updated for this missing compound.

Temporary Solution:

Use a filter in the calibration curve report item. Use the following expression in the filter:
Expression: Compound_Type
Operation: <>
Value: 5 

Fix Information:

This issue is fixed in OpenLAB CDS 2.1


KPR#:44965  Product:OpenLAB - CDS2  Intelligent Reporting  A.01.01.113

Keyword: Calibration

One-line Description:

Data field CalibCurve_CorrCoefficient is not properly labeld

Problem:

Data reprocessed in OpenLAB CDS ChemStation and OpenLAB CDS EZChrom will return the coefficient of determination "r^2" for the  field "CalibCurve_CorrCoefficient", rather than the correlation coefficient "r".

Temporary Solution:

Change the the data field label of your templates to "Corr. Coeff. r^2"  or "Correlation r^2"

Fix Information:

The default labeling will be changed in a future release


KPR#:98815  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Calibration

One-line Description:

Log / Log calibration curve model not drawn correctly in the report printout

Problem:

Calibration curve of type Log / Log is not drawn correctly. 
Negative values of the log(amount) response will not be drawn correctly.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in CDS v2.2


KPR#:395508  Product:OpenLAB    2.4

Keyword: Calibration

One-line Description:

Help and Learning needs updated statement regarding all calibration options or levels are supported with timed groups

Problem:

In OpenLab CDS v2.4 in Help and Learning, the following statement is true for linear curve, but not for quadratic curve with a negative power. Further clarification is needed to supplement this statement.

"A timed group can be quantified according to its own calibration curve. All calibration options or levels are supported." 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5. In OpenLab Help and Learning, under Data Analysis > Calculations and Background References > Quantitation > Quantitation of groups > Definition of a timed group, the following paragraphs have been added:

Caution: As Timed Groups use the calibration parameters of the whole group, caution should be taken when using with non-linear and/or calibration curves with a large offset.

Usage of a Timed Group with non-linear calibration curves is not recommended as it will calculate potentially imprecise results due to the non-commutative nature of the calculations.

If a group calibration curve has a significant off-set (i.e. a large intercept (b) value), the offset gets equally distributed across all peaks found within the time group windows. The equal distribution may not describe each compound adequately.


KPR#:1  Product:SS420x  SS420x RC.NET driver  A.01.01

Keyword: Configuration

One-line Description:

Instrument opened with a channel conflict is in a quasi-Not Connected state

Problem:

When a specific SS420x channel has been configured to more than 1 available instrument an expected conflict occurs however the OpenLAB CDS instrument connection is not closed automatically and stays open. The user must close the instrument connection manually in order to resolve the conflict.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:2  Product:SS420x  SS420x RC.NET driver  A.01.01

Keyword: Configuration

One-line Description:

COM port information for clients does not match AIC COM port information

Problem:

When configuring the SS420x Interface in a distributed (AIC) system, you must configure an available COM port only on the AIC. Configuring a COM port shown as available on a client will not work.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:44563  Product:OpenLAB - CDS2  Acquisition  2.0

Keyword: Configuration

One-line Description:

Canceling out of instrument auto configure still deletes all previous configurations

Problem:

If you've configured your instrument and accidentally press the "autoconfigure" button again and try to cancel - it deletes your instrument configuration and you have to perform the configurations all over again.

Temporary Solution:

n/a

Fix Information:

It is fixed in OpenLAB CDS 2.1


KPR#:146950  Product:Waters LC  M8505AA/BA Waters Acquity Driver  ACQUITY_A.01.01

Keyword: Configuration

One-line Description:

Using OpenLAB CDS Waters Acquity driver the PDA ( 3D option) is pre-set as default values as well for 2D Detectors

Problem:

Using OpenLAB CDS Waters Acquity driver the PDA (3D option) is pre-set as default values as well for 2D Detectors.
In case a 2D detector is used the system will ask the user to enter a 3D license.

Temporary Solution:

Deselect the checkmark from the PDA/3D option in the configuration dialog box of the OpenLAB CDS.

Fix Information:

n/a


KPR#:195581  Product:OpenLAB  Sample Scheduler  2.1

Keyword: Configuration

One-line Description:

Unconfigured Sample Scheduler Agent causes Windows logs on CDS 2.3 AIC's

Problem:

On CDS 2.3 AIC's a Sample Scheduler Agent gets installed by the CDS installer as default. This Agent is not configured to a Sample Scheduler installation. As long the Sample Scheduler Service is running without being configured it will cause frequently windows log entries of termination and restart. 

Temporary Solution:

Disable the Sample Scheduler Agent Service when it is not needed

Fix Information:

This problem is fixed in OpenLab CDS 2.4 and in OpenLab CDS 2.3 Update 04


KPR#:480262  Product:OpenLAB - CDS2    2.5

Keyword: Configuration

One-line Description:

Authentication issue in a multi-domain environment

Problem:

In an Active Directory multiple domain setup, users can be defined in one domain and assigned to a group in a different domain. While the import itself of such a user group into OpenLab Shared Services is possible, a subsequent authentication only works if the users are in the same domain as the imported group. This is also true for universal groups.

Temporary Solution:

User groups that are in the same domain as the users do not exhibit the issue.

Fix Information:

The issue is planned to be fixed in a future OpenLab CDS release.


KPR#:44755  Product:OpenLAB - CDS2  M8370AA  2.0

Keyword: Data Analysis

One-line Description:

Custom Calculation results containing a list of values and empty values, will lead to empty value in case of summary calculation performed with another Custom Calculation

Problem:

This known issue is related to custom calculation results used in another custom calculation.

When the first calculation is returning a list of values and empty fields, this calculation will not be usable in another custom calculation.

Example: 
2 Custom Calculations :
CC1 returns in the peak or group scope the expression : Compound_Amount
CC2 returns in the injection scope the expression : Sum("CC1", CurrentInjection.AllPeaks)

The CC2 Custom Calculation result should return the sum of all peaks compound amount for this injection.
The CC1 is used in the expression of CC2, and returns the compound amount for every peaks.

In an injection containing 2 identified and calibrated compounds, and not identified peaks. The CC1 can have the following list of values in the injection for example:

Peak 1 (not identified), value of CC1 = "" (this means, the value will be empty, as no amount can be calculated for not calibrated peaks)
Peak 2 (identified), value of CC1 = 2.3
Peak 3 (identified), value of CC1 = 1.2

For this injection, if custom calculation CC2 is computed, the value will be:

CC2 ="" (this means the result will be empty)

This is a known behavior. When a custom calculation is computing a calculation on a list which contains one or several empty value(s), the calculation will not be computed.

Temporary Solution:

The generic solution is to compute the calculation on a more specific scope where the calculation should be applied. 

In this example, the solution is to apply the CC2 calculation on all identified peaks from the injection, and not on all peaks. The expression of CC2 will then be:
Sum("CC1", CurrentInjection.allIdentifiedPeaks)

Fix Information:

This will be fixed in a future release


KPR#:44838  Product:OpenLAB - CDS2  M8370AA  2.0

Keyword: Data Analysis

One-line Description:

Incorrect EIC exctraction

Problem:

Input: Injection with a) Polarity = Pos & Neg b) FV = 125 (Pos) and 150(Neg)
Action: User performs single mass EIC extraction with Polarity = All, FV = All.
Outcome: 4 EIC are extracted:
1. Pos & 125V  - Valid
2. Pos & 150V - Invalid
3. Neg & 125V - Invalid
4. Neg & 150V - Valid

The 2 and 3 EIC's are exctracted as invalid

Temporary Solution:

N/A

Fix Information:

Will be fixed in OpenLAB CDS 2.1


KPR#:55476  Product:OpenLAB - CDS2    2.0,2.1 (FR1)

Keyword: Data Analysis

One-line Description:

Create processing Method without the proper privileges.

Problem:

A user without "Create processing method" privilege (but has privileges to "Save master method", "Save results set method", and "Edit contents of project") can bypass and create a processing method with an MSDA feature.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS v2.2.


KPR#:56074  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

Signal Alignment doesn't refresh

Problem:

In Signals > Alignment tab, if you enter two retention times and click on "Calculate delay from RT", the table does not fresh to show the calculated delay time.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS v2.2.


KPR#:56585  Product:OpenLAB - CDS2  M8370AA  2.1 (FR1)

Keyword: Data Analysis

One-line Description:

Wrong error message is thrown while opening same PDF report twice from DA 

Problem:

Wrong error message is thrown while opening same PDF report twice from DA when the Microsoft Edge is used a viewer.

Temporary Solution:

Use the Acrobat Viewer.

Fix Information:

The Microsoft Edge is not supported as PDF viewer.


KPR#:71335  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

"Extract Chromatogram" option not available for LC/MS Chemstation data

Problem:

In OpenLAB CDS 2.1 when you load LC/MS Chemstation data acquired by OpenLAB ChemStation Edition, the "Extract Chromatogram" context menu option is not available from the injection panel nor the chromatogram window. As a result, a signal cannot be selected.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS v2.2.


KPR#:72603  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

Manual integration: different results for nested baseline for reprocess with and without clear

Problem:

Create a nested baseline inside a peak. Inside this peak create another nested baseline.
 Transfer all to the method.
 Now you get for the main peak different areas for reprocess and reprocess with clear.
Reprocessing with clear the inner nested peak will be subtracted 
and reprocessing without clear not.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLAB CDS v2.2


KPR#:73281  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

"Add/Update MS compounds" does not work on SIM data acquired in OpenLAB CDS 2.0

Problem:

If you acquired SIM data in OpenLAB CDS 2.0 and open it in OpenLAB CDS 2.1, you cannot use "Add/Update MS compounds".

Temporary Solution:

n/a

Fix Information:

In OpenLAB CDS 2.1, if you want to use "Add/Update MS compounds" for SIM data, the data needs to be acquired with OpenLAB CDS 2.1.


KPR#:73594  Product:OpenLAB - CDS2    2.0,2.1 (FR1)

Keyword: Data Analysis

One-line Description:

Amount is not calculated

Problem:

The amount value is not calculated when the [Level] in the Method settings is empty.

Temporary Solution:

n/a

Fix Information:

Fill in the [Level] in the Method - Calibration settings


KPR#:73632  Product:OpenLAB - CDS2  M8370AA  2.1 (FR1)

Keyword: Data Analysis

One-line Description:

New result set with baseline corrected is not showing the * next the signal name

Problem:

Creating a new result set with an injection that is baseline corrected and using the same Method with the baseline correction saved, the corrected chromatogram is shown, but without "*" next to the signal name.

 After closing and reloading the data, the uncorrected signal is shown.

Temporary Solution:

Close and reload the result set after the creation.

Fix Information:

Will be addressed in the new release.


KPR#:73953  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

"Response Window Type" is disabled for manually added compounds and qualifier ions

Problem:

If you add a compound and its qualifier ions manually, the Response Window Type is disabled for the compound. For example, the Absolute Response Window Type cannot be changed to Relative for the manually added compound and qualifier ions.

Temporary Solution:

The Response Window Type can still be changed to/from Absolute or Relative in the Qualifier Setup tab. However, the change would apply to all compounds (not specific compounds) in the Compound Table. 

Fix Information:

This issue is resolved in OpenLAB CDS 2.2.


KPR#:85380  Product:OpenLAB - CDS2    2.0

Keyword: Data Analysis

One-line Description:

Importing a result set file (.olax) could lead to misleading versions

Problem:

Assume you have a result set with a linked method that has been reprocessed, you then change the method, save it without reprocessing, and export the result set. When you import it in Data Analysis, the manifest is rewritten and the method version is changed. However, method version and data are now not in sync.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLAB CDS v2.2.


KPR#:105659  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

The master processing method is not linked properly to the imported EZChrom result set file

Problem:

Processing methods cannot be properly linked to the result sets that were acquired in OpenLAB CDS EZChrom Edition. This happens only with EZChrom result set acquired with the project option "do not include method in result set" checked.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:106822  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

Incorrect Signal Names after importing ChemStation Data

Problem:

The importing procedure is modifying the Signal Names.
A situation has been discovered where the Signal Names were changed from:
DAD 1 A to DAD A;
DAD 1 B to DAD B;
etc.

Temporary Solution:

n/a

Fix Information:

Update your processing method pointing to updated Signal Names


KPR#:109858  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

LC/MS SIM data acquired in MMI is not displayed in TIC in Data Analysis

Problem:

In OpenLAB CDS 2.1, if LC/MS SIM data acquired in Mixed Mode Ionization (MMI) is extracted per the processing method as part of Acquisition, then the signal does not show up in Total Ion Chromatogram (TIC) in Data Analysis. 

Temporary Solution:

In OpenLAB CDS 2.1, do not extract chromatograms during Acquisition as part of processing method if you want to see LC/MS SIM data show up in TIC in Data Analysis.

Fix Information:

This issue is resolved in OpenLAB CDS 2.2.


KPR#:111165  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

"Send spectra to NIST MS program" works only for first user, fails for all subsequent users

Problem:

"Send spectra to NIST MS program" works successfully for the first user who performs this task. However, after the first user exits Data Analysis, all subsequent users who try to perform this task again will get an unexpected error and Data Analysis crashes. It'll work successfully if the first user performs this task again. It won't work for all subsequent users unless they have local admin privileges.

This happens on Workstation, Client/Server, Remote Desktop Server (Terminal Server) and Citrix Server environments.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS 2.1 SR1 HF2, and OpenLAB CDS 2.2.


KPR#:111815  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

Import raw data from the ChemStation fails

Problem:

Importing two MS signals acquired either POS/NEG switching or SCAN/SIM from ChemStation C.01.06 results in the following error message in OpenLab CDS v2.1:

"Files could not be integrated and reprocessed since there are two signals with the same name."


Temporary Solution:

Use FTP protocol to copy the raw data folder(s) directly to the "Results" folder.

Fix Information:

This issue is fixed in OpenLab CDS v2.2.


KPR#:124594  Product:OpenLAB - CDS2  M8370AA  

Keyword: Data Analysis

One-line Description:

Quantification of compounds or groups using a reference calibration curve fails if reference is missing in injection

Problem:

In Data Analysis, compound or group amounts can be calculated with a reference calibration curve of another compound or group.

In the case of missing reference in an injection, the compound or groups referring to this reference will not be calculated in this injection, even if a calibration curve exists.

Temporary Solution:

As temporary fix in OpenLab CDS v2.2 and earlier, a custom calculation or a report template can be designed to calculate the amount.

Fix Information:

This affects OpenLab CDS v2.2 and earlier releases.
A fix has been released in OpenLab CDS v2.3.


KPR#:127347  Product:OpenLAB - CDS2    2.1 SR1 HF3

Keyword: Data Analysis

One-line Description:

Search field does not return all applicable results when searching for a result name

Problem:

Searching data with the keyword (option-search text in data selection) is not displaying all results and showing fewer results than actual. Any result sets that have aborted injection with time stamp 1601-MM-DD-HH:MM:SS will not be searchable.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.3 and OpenLab ECM XT v2.3.


KPR#:130739  Product:OpenLAB - CDS2    2.1 SR1

Keyword: Data Analysis

One-line Description:

Cannot load result set in Data Analysis due to missing/corrupted .acaml or .rx  files

Problem:

When a result set is missing or contains corrupted .acaml and/or .rx files, it cannot be loaded in Data Analysis. The reason for missing or corrupted .acaml or .rx files may be caused by an incorrect Acquisition / Data Analysis workflow. For more details on the workflow, see service note OpenLAB CDS-046 "A workflow issue may cause data loss for customers running Workstation (File Based System) on OpenLAB CDS v2.1 or v2.2".

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3, OpenLab CDS v2.2 Update 3, and OpenLab CDS v2.1 SR1 Update 6.


KPR#:135459  Product:OpenLAB - CDS2  M8370AA  2.1 (FR1)

Keyword: Data Analysis

One-line Description:

 Incorrect injection date for data file imported from OLCDS CS C.01.05 

Problem:

Imported the data acquired on C.01.05[35] into OpenLAB CDS 2.1 and 2,2. 
Then found the injection date was changed. 

Original date
C.01.05[35]:  2017/7/3 17:00:54  

Migrated date
CDS 2.1:  3/20/2011 9:17:10 PM 

Temporary Solution:

n/a

Fix Information:

The issue is resolved in OpenLab CDS v2.3, v2.2 Update 3, and v2.1 SR1 Update 6.


KPR#:137136  Product:OpenLAB - CDS2    2.1 SR1,2.2

Keyword: Data Analysis

One-line Description:

Cannot process data after adding a qualifier to ISTD compound

Problem:

When the user adds a qualifier to a compound that is an ISTD, a processing error occurs in the compound calibration (ISTD compound can not be found).

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3, v2.2 Hotfix 1, and v2.1 SR1 Update 6.


KPR#:146452  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

Asterisk * is shown next to injection even though all manual integration is removed

Problem:

After the user performs "Undo" on all the manual integration but lock the data, the asterisk * still appears next to the injection.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:147267  Product:OpenLAB - CDS2    2.2,2.3

Keyword: Data Analysis

One-line Description:

Slow performance in processing SIM data

Problem:

In OpenLab CDS v2.3 and earlier, it takes a long time to perform the following data processing functions for SIM data:
- Fill down "RT window (%)" column in Compound Table under the Identification tab
- Add or remove tick from overlaid EICs
- Remove qualifier ions manually and add another 
- Assign new compound as qualifier ion and vice versa

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:148123  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

File Upload Queue Error "Target file is inaccessible. Upload cannot be performed."

Problem:

A workflow issue has been identified in OpenLAB CDS 2.2 and earlier versions that causes an upload error in the File Upload Queue, preventing pending files from being uploaded to OpenLAB Server. The workflow described below is not recommended and should be avoided.
1. Load a result set “ABC.rslt” in Data Analysis
2. Open a processing method “A.pmx” from another result set “DEF.rslt”
3. Link the processing method “A.pmx” with result set “ABC.rslt”
4. Click on “Update Master Method”
5. Save all results
By doing above steps, the processing method “A.pmx” will get stuck in the File Upload Queue and causes error "Target file is inaccessible. Upload cannot be performed."

Temporary Solution:

Until the error is cleared, all files in result set folder “ABC.rslt” will stay in "Pending" status and waiting to be uploaded to the OpenLAB Server. Please contact Agilent Support for Service Note OpenLAB CDS-060 for details on how to clear the error in File Upload Queue.

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:148301  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

"Qualifier group details" table is not displayed for ISTD that fails qualifier criteria

Problem:

When an ISTD compound has a "Fail" qualifier status, then the "Qualifier group details" table is not displayed in the Injection Results window.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 03.


KPR#:155331  Product:OpenLAB - CDS2  M8370AA  2.1 (FR1),2.2

Keyword: Data Analysis

One-line Description:

 Incorrect injection date for data file imported from OLCDS CS C.01.05 

Problem:

Imported the data acquired on C.01.05[35] into OpenLAB CDS 2.1 and 2,2. 
Then found the injection date was changed. 

Original date
C.01.05[35]:  2017/7/3 17:00:54  

Migrated date
CDS 2.1:  3/20/2011 9:17:10 PM 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed in CDS 2.3, 2.2 Update 3, and 2.1 SR1 Update 6.


KPR#:155332  Product:OpenLAB - CDS2  M8370AA  2.1 (FR1),2.2

Keyword: Data Analysis

One-line Description:

 Incorrect injection date for data file imported from OLCDS CS C.01.05 

Problem:

Imported the data acquired on C.01.05[35] into OpenLAB CDS 2.1 and 2,2. 
Then found the injection date was changed. 

Original date
C.01.05[35]:  2017/7/3 17:00:54  

Migrated date
CDS 2.1:  3/20/2011 9:17:10 PM 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed in CDS 2.3, 2.2 Update 3, and 2.1 SR1 Update 6.


KPR#:160749  Product:OpenLAB - CDS2    2.2,2.3

Keyword: Data Analysis

One-line Description:

Injection error "Cannot run integration" if data has two MS signals with same name

Problem:

Processing data that has identical EICs with same name encounters error message "Two signals with the same name were found. Cannot run integration."

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3. However, for data acquired in version 2.2 or earlier, after you load the data in v2.3, you need to delete all EICs that have same signal name from the injection tree before reprocessing the data again.


KPR#:160878  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Sliders in the isoabsorbance plot are not always synchronized 

Problem:

Moving the slider in the chromatogram in the isoabsorbance plot will not always be synchronized with the slider in the isoabsorbance plot.

Temporary Solution:

n/a

Fix Information:

This got fixed in OpenLab CDS 2.5.


KPR#:172088  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

User without "Save Master Method" privilege can still save master method in Data Analysis

Problem:

User without "Save Master Method" privilege can still save changes to the method through reprocessing single run data and saving the result.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3 and OpenLab CDS v2.2 Update 4.


KPR#:172479  Product:OpenLAB - CDS2    2.3 SOW

Keyword: Data Analysis

One-line Description:

Not all signals of EZChrom method are imported

Problem:

In OpenLab CDS v2.3, when you import an EZChrom method with four channels, only signal A as channel A in shown.

Temporary Solution:

n/a

Fix Information:

This is issue fixed in OpenLab CDS v2.5 and OpenLab CDS v2.3 Update 11.


KPR#:173214  Product:OpenLAB - CDS2    2.3,2.2

Keyword: Data Analysis

One-line Description:

"Data storage not available" when starting Data Analysis

Problem:

When starting Data Analysis on some projects, a message appears: 
"The data storage is not available. Check the connection to the server". After confirming twice, the Data Analysis can be used without any further issue. 

The behavior may depend on the size and/or depth of the directory tree within a project. 

Temporary Solution:

"The data storage is not available. Check the connection to the server" is only a warning message. Just click [ OK ] to continue.

Fix Information:

The issue is resolved in the OpenLab CDS v2.3 and OpenLab CDS v2.2 Update 3 by increasing the 1-minute time out. 


KPR#:176350  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

Canceling a method link will lead to different method parameters

Problem:

Open an Injection or Result set that has a linked method, change some parameters, reprocess, and then click "Save all results". Next, open a different method and link it to this Injection/Result set. The software warns that a method already exists in the result set and asks if you want to overwrite the existing method. If you click "Cancel link", then the existing (linked) method is now loaded with default parameters instead of parameters that were in the method before the link.

Temporary Solution:

This issue is resolved in OpenLab CDS v2.3.

Fix Information:

NA


KPR#:176774  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

No signal in snapshot if snapshot is performed immediately after start of run

Problem:

If a snapshot is performed in Acquisition immediately after the run just started, no chromatogram is shown in Data Analysis.

Temporary Solution:

Signal is stored after a minimum of 0.25 minutes of run time. Be sure to wait at least 0.3 minutes of run time before you perform a snapshot.

Fix Information:

n/a


KPR#:178050  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

User without “Save master method” privilege cannot save results

Problem:

When a user without "Save master method" privilege changes parameters of the injection list  but does not change the master method in anyway, the "Save All Results" or "Save Selected Result" button is grayed out (not available).

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 06. 


KPR#:178215  Product:OpenLAB - CDS2    2.1 SR1,2.3,2.1 SR1 Update 06

Keyword: Data Analysis

One-line Description:

Calibration curve does not start from zero

Problem:

When building a linear calibration curve with 2 points including (0,0), we expect an equation like y=ax. But in some cases, the originate at the origin could be different from zero (for example: y=ax+5e-17). The equation (y=ax+b) is always computed when a Linear calibration curve is selected. Real values (which have a precision of 15 digits) are used for the computations (which leads to values with a higher precision). 
This difference in precision could lead to a “b” value different from 0 (between 1e-15 and 1e-17) as expected. This value is below the precision of real values.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:178342  Product:OpenLAB - CDS2    2.3,2.2

Keyword: Data Analysis

One-line Description:

Data Analysis is slow to open with projects that have many folders

Problem:

When a project has many folders, Data Analysis takes some time to open and list all the folders. With a couple hundred, this can be more than a minute. With a thousand, it can be more than 3 minutes.

Temporary Solution:

For now, Agilent recommends users limit the number of folders in a project to avoid this issue.
Currently performance is optimized for data structured in a hierarchical manner. 
So if you have many result sets in one folder, performance will improve if you organize them in groups in a hierarchical folder structure.
Keeping the Data Analysis session opened will also help.

Fix Information:

Agilent will correct this issue in a future software release. 
As soon as a timeline is available, this software status bulletin will be updated.


KPR#:180840  Product:OpenLAB - CDS2  M8370AA  2.1 (FR1),2.2

Keyword: Data Analysis

One-line Description:

 Incorrect injection date for data file imported from OLCDS CS C.01.05 or ChemStation B.04.03

Problem:

Imported the data acquired on OpenLAB CDS ChemStation C.01.05 or ChemStation B.04.03 into OpenLAB CDS 2.1 and 2,2. 
Then found the injection date was changed. 
Example 
Original date
C.01.05[35]:  2017/7/3 17:00:54  

Migrated date
CDS 2.1:  3/20/2011 9:17:10 PM 

Temporary Solution:

n/a

Fix Information:

The issue is resolved in CDS 2.3, 2.2 Update 3, and 2.1 SR1 Update 6.


KPR#:181176  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Data Analysis crashes with GPC 1.0 plugin (G7860AA)

Problem:

After the upgrade from OpenLAB CDS 2.2 to 2.3, the Data Analysis crashes when executing the GPC/SEC 1.0 plugin.


Temporary Solution:

Upgrade the GPC/SEC software to version 1.1.

Fix Information:

If an OL CDS 2.2 with GPC plugin installed is upgraded to OL CDS 2.3, the GPC s/w needs to be uninstalled (before or after the upgrade) to allow Data Analysis to be used.

GPC/SEC software (G7860AA) must be upgraded to Ver 1.1.


KPR#:181560  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Incorrect calibration curve date after reviewing completed injections or reprocessing

Problem:

Calibration curve date is not correctly updated when the review completed injections or reprocessing is performed.

Having the following sequence:
Blank
Cal Level 1 (clear all calib).  
Cal Level 2
Cal Level 3
Cal Level 4
Sample 1 
Sample 2

After the completion of Sample 1, the completed injections are reviewed in Data Analysis.
In review mode a report was created.

Issue
The calibration last modified date is updated for CAL 1-3, but not for CAL 4.
There is no impact of Amount computations.

Temporary Solution:

n/a

Fix Information:

This issue will be fixed in a future software release.


KPR#:184527  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Unexpected error occurs while importing raw data (ChemStation or EZChrom)

Problem:

In OpenLab CDS v2.3 Workstation (File System) or Workstation Plus (Content Management), if file xys.d or xyz.dat already exists in Project\Results folder and you try import another file with the same name (xyz.d or xyz.dat), this will result in an unexpected error.

Temporary Solution:

Before importing data, make sure the name of the file to be imported does not already exist in Project\Results folder.

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 03. 


KPR#:188689  Product:OpenLAB - CDS2    2.1 SR1 HF1

Keyword: Data Analysis

One-line Description:

User without "Save Master Method" privilege can still save master method.

Problem:

User without "Save Master Method" process method privilege can still save changes to the master process method through reprocessing single run data and saving result.

Temporary Solution:

NA

Fix Information:

Will be addressed in the OpenLab CDS 2.1 Hot Fix 07


KPR#:188789  Product:OpenLAB - CDS2    2.2,2.3

Keyword: Data Analysis

One-line Description:

Compound identification fails when different compounds have same quantifier ion

Problem:

With "EIC extraction retention time window for target compounds" set to the default values of 0.20 for "Absolute RT window (min)" and 0.0 for "Relative RT window (%)", the compound identification fails if more than one compound has the same quantifier ion.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:188930  Product:OpenLAB - CDS2    2.2,2.3,2.4

Keyword: Data Analysis

One-line Description:

Loading multi signal in DA causes software crash

Problem:

If an HPLC multi signal (DAD A and DAD B) is identified, and a Peak on Signal B is defined as "Qualifier" for the same peak on Signal A (main Peak), Data Analysis crashes with "An unexpected error has occurred..."

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.3 Update 03, and OpenLab CDS v2.2 Update 04.


KPR#:194201  Product:OpenLAB - CDS2    - SBM

Keyword: Data Analysis

One-line Description:

RX files are missing in result sets due to EZChrom integration "Split peak" events

Problem:

RX files are missing from the result sets and the data cannot be viewed in Data Analysis. The root cause is due to EZChrom integration "Split peak" events in the processing method that the user has specified in the sequence. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 04, and OpenLab CDS v2.2 Update 05.


KPR#:196102  Product:OpenLAB - CDS2    2.3,2.4

Keyword: Data Analysis

One-line Description:

When using signal delay, EICs do not line up with TIC peaks

Problem:

When signal delay is used, EICs in the Peak Details window for MS Peak Purity feature does not line up with the associated TIC peaks.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.3 Update 04.


KPR#:196103  Product:OpenLAB - CDS2    2.3,2.4

Keyword: Data Analysis

One-line Description:

MS Peak Purity should only be calculated for TIC peak, not EIC

Problem:

In OpenLab CDS v2.3, when the user turns ON the MS peak purity calculation in the processing method and reprocess all injections, the MS peak purity is calculated using the peaks in the TIC and EICs. This is not correct.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 04 such that MS peak purity is calculated for TIC peaks only.


KPR#:202580  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

Front exponential skim does not work or integrate properly

Problem:

When using the integration event “front exponential skim”, the values for intercept and slope were interchanged for exponential baseline. This leads to an incorrect calculation/display of the exponential baseline.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 04, and OpenLab CDS v2.2 Update 05.


KPR#:214925  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

USP theoretical plates are different in OpenLab CDS versus ChemStation.

Problem:

Although the same USP formulas for theoretical plates are used, there are small differences between ChemStation and OpenLab CDS due to differences in signal handling. For example, OpenLab CDS is 64 bit while ChemStation is 32 bit. Typically this would be less than 5% but can be much larger depending on the signal and sampling rate (lower sampling rates will result is a larger difference). 

For more information, refer to the Help topic “Select the ChemStation or EZChrom integrator”. This is also mentioned in the ChemStation to OpenLab CDS Migration guide (MigrationGuide_OpenLABCDSChemStnToCDS2.3.pdf page 32).

Temporary Solution:

None. See Fix Note.

Fix Information:

No change is planned. Results in ChemStation and OpenLab CDS will not be exactly the same. They should be comparable with small differences. Agilent recommends users verify and document that the results are comparable for their specific analyses.


KPR#:220122  Product:OpenLAB - CDS2    2.3,2.2

Keyword: Data Analysis

One-line Description:

Drift calculation differences in OpenLAB EZCHrom and OpenLab CDS 2

Problem:

The Drift calculation between the EZChrom and the OpenLab CDS 2.3 are not showing the same values.
For the same time range and the same injection the drift results are not the same.

The reasons are:
The CDS 2 Data Analysis is computing a linear regression between the start and the stop of the range defined in the method.
EZChrom computes a ratio (Y2-Y1)/(X2-X1) where X2 and X1 are the start and the stop of the range defined in the method
 
The CDS 2 Data Analysis is showing the drift in (Voltage unit so either mAU, MicroV…)/h
In EZChrom, the drift unit is (Voltage unit so either mAU, MicroV…)/min

The ASTM is asking for a regression expressed in AU/h.
The formula to compute the value in Excel is:
=slope (Yvalues : Xvalues) and should be multiplied by 60 to have the Voltage unit/hour.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:222870  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Error while importing OpenLab CDS ChemStation Edition data 

Problem:

Using the import raw data function to import ChemStation data it might occur an unexpected error.

Temporary Solution:

Copy the ChemStation data manually to the result folder of OpenLab CDS 2

Fix Information:

This is fixed in OpenLab CDS 2.4 and 2.3 Update 4


KPR#:224261  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

AIA export of GPC method isn't working

Problem:

Having OpenLab CDS 2.3 with GPC/SEC Add-On when trying to do an AIA export with a GPC method, the export does not work.
It works with ChemStation export and OL CDS export.
AIA export also works, as soon as you select a different kind of method (e.g. GC/LC Quant).

Temporary Solution:

Use a different kind of Method , not a GPC one.

Fix Information:

Solved in OpenLab CDS 2.4.


KPR#:228375  Product:OpenLAB - CDS2  M8370AA  2.3,2.2

Keyword: Data Analysis

One-line Description:

System suitability results are not calculated for specific peaks 

Problem:

In some cases, the system suitability results (e.g. the number of theoretical plates per column (USP) or resolution) cannot be reported in the software. To calculate those values the tangent width of a peak is needed. In case of high noise or high data rate of the chromatogram the correct determination of the tangent width will not be possible for some peaks. In such a case a calculation of the system suitability values is not possible.

Temporary Solution:

n/a

Fix Information:

This will be fixed in a future revision of OpenLab CDS 2


KPR#:232522  Product:OpenLAB - CDS2  M8370AA  2.3

Keyword: Data Analysis

One-line Description:

Unable to integrate Child-Parent peak using EZChrom Integrator in OpenLab CDS 2.3

Problem:

When using the EZChrom integrator there is a check if the first time data point of the signal to be integrated starts at time zero. 
If this is not the case one additional data point will be added to the signal at time zero before the integration. 
This is to allow EZChrom integrator to handle this specific situation.
Furthermore the EZChrom integrator can only work with equidistant data. 
When we add an additional data point at time zero, even previously equidistant data will become non-equidistant. 
Therefore, the data needs to be re-sampled in a second step. 
In Data Analysis we do this by spline interpolation. 
The resampling slightly modifies the data, i.e. the data that is used for integration is slightly different than the originally acquired data.
These slight modifications in the data introduced by the re-sampling is the reason why the results differ in OpenLab CDS 2.3 from what the customer gets when using OpenLab CDS EZChrom.

Temporary Solution:

Use the OpenLab CDS ChemStation Integrator or perform a manual integration.

Fix Information:

Fixed in OpenLab CDS 2.4.

The fix will affect the Method User Interface.
It's not suitable for an OpenLab CDS update/hotfix.


KPR#:233622  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Long processing time for MS data

Problem:

In OpenLab CDS v2.3 and earlier, MS data with large number of SIM ions (75+) and  injections (125+) takes a long time to process in Data Analysis.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 04.


KPR#:237693  Product:OpenLAB - CDS2    2.4,2.3 Update 03

Keyword: Data Analysis

One-line Description:

"detector_name" field in cdf file is not unique when using the AIA Export Plugin in DA

Problem:

The CDS2 detector name is assigned to the AIA detector_name field. However, if there are multiple signals with the same detector name (e.g., front FID and back FID), then the detector name alone does not provide unique name for the multiple signals exported using AIA Export Plugin like SimDis XLNC (CNS configuration) and GasXLNC.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and Openlab CDS v2.3 Update 04. The signal description is now used for the AIA detector_name field to ensure that the AIA detector_name field is unique (per injection).


KPR#:237789  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Missing peak entries get duplicated in DA and IR

Problem:

When a result set is loaded and has missing peak(s), the Data Analysis (DA) view and Intelligent Reporting (IR) report look OK. But if the result set is reprocessed, then the missing peak entries get duplicated. If the result set is closed (without saving) and reopened, then it looks fine again.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 06.


KPR#:245031  Product:OpenLAB - CDS2    2.3,2.2

Keyword: Data Analysis

One-line Description:

RT calculation values in Data Analysis (Result view) and Intelligent Report do not match

Problem:

The RT calculation performed in Data Analysis is different than the one performed in the Intelligent Report. When System Suitability (in Method-System Suitability-Properties) is selected, the Retention Time of the peaks is recalculated. 

Temporary Solution:

n/a

Fix Information:

The OpenLab Help & Learning in OpenLab CDS v2.4 has been updated with the following text (under the section System Suitability Calculations > Performance test definitions > NOTE: Retention time used for performance tests) to clarify how RT calculation is performed:
"Please note that the retention time (RT) depicted in the figure below and determined by the peak integrator is not necessarily associated with the highest data point. The retention time is usually calculated using an parabolic interpolation model. This means that the retention time RT can potentially be smaller or larger than the retention time of the highest data point and the height might also be higher or lower than the highest data point."


KPR#:265397  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Unexpected error occurs during processing of Custom Calculation due to a stop injection in sequence

Problem:

Unexpected error occurs during processing of Custom Calculation if there is a stop injection in the sequence. This is because the stop injection has no element and no signal.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:268319  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Tree: Upload in progress icon disappears after refresh

Problem:

The information that an upload is in progress is generated on the client side - after clicking the refresh button, the tree is re-built only using the back-end and the upload in progress icon is no longer displayed.

Temporary Solution:

A message is shown when the user try to load a Result Set where the upload is not yet completed.

Fix Information:

The Online Help will be updated to describe the feature.


KPR#:268885  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

When importing OLAX, the file disappears from the tree after Refresh

Problem:

- Imported sequences will show with sequence icon.
If not in the backend yet, load will give a message.
- Imported single runs are not added as node in the tree. 

Temporary Solution:

None

Fix Information:

User can click on folder node (the one that was the target for the import) will see the single injections as soon as the import is done.


KPR#:269543  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

S/N ratio not calculated when using data acquired with Waters Acuity

Problem:

The Signal to Noise (S/N) ratio is not calculated for data acquired with Waters Acquity if the noise is measured on a blank as per European Pharmacopeia.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 06.


KPR#:277719  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

Data Analysis is slow to open with projects that have many folders

Problem:

When a project has many folders, Data Analysis takes some time to open and list all the folders. With a couple hundred, this can be more than a minute. With a thousand, it can be more than 3 minutes.

Temporary Solution:

For now, Agilent recommends users limit the number of folders in a project to avoid this issue.
Currently performance is optimized for data structured in a hierarchical manner. 
So if you have many result sets in one folder, performance will improve if you organize them in groups in a hierarchical folder structure.
Keeping the Data Analysis session opened will also help.

Fix Information:

Agilent will correct this issue in a future software release. 
As soon as a timeline is available, this software status bulletin will be updated.


KPR#:279012  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Unhandled exception when closing custom calculation editor if connection with shared services server has been lost

Problem:

It might happen that there is a unhandled expectation when closing the custom calculator in case the connection to the shared services server gets interrupted.

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS 2.5


KPR#:280784  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Not all injections might get reprocessed if UV impurity check for all peaks is selected 

Problem:

If the loaded data contains to many small peaks and UV impurity check for all peaks is selected it might be that the reprocessing is not done for all injections.

Temporary Solution:

Reduce the amount of small peaks by adjusting the integration parameters.

Fix Information:

This is fixed in OpenLab CDS 2.4 Update 3 and will be fixed in OpenLab CDS 2.5


KPR#:283099  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

DA does not display data in failover mode and data can't be reprocessed

Problem:

In OpenLab CDS 2.3 in Failover mode, the Data Selection tree in Data Analysis is empty. The user cannot load nor reprocess acquired data .

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.3 Update 07.


KPR#:283201  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Cannot extract spectrum from TIC SIM with multiple fragmentors

Problem:

In OpenLab CDS v2.4 and earlier, it is not possible to extract spectrum from TIC SIM if the data was acquired with multiple fragmentors.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, OpenLab CDS v2.4 Update 03, and OpenLab CDS v2.3 Update 07.


KPR#:285489  Product:OpenLAB - CDS2    2.3 Update 05

Keyword: Data Analysis

One-line Description:

In some cases manual integration might be erased when reprocessing

Problem:

When reprocessing injections which contain manual integration, the manual integration events may be removed after reprocessing.

This issue is occurring only sporadically on some injections, and particular peaks. This had been observed with extracted ion chromatograms in the context of compound identification. 

Temporary Solution:

The manual integration events will persist if the manual integration events are saved in the methods. 
Alternatively, modifying the signal integration events can be used to trigger the automated peak detection and belonging integration. 

Fix Information:

n/a


KPR#:286264  Product:OpenLAB    2.2,2.3

Keyword: Data Analysis

One-line Description:

The Retention Time definition in the Data Analysis Reference Guide is misleading because of a wrong drawing

Problem:

The RT value in DA and reports is the highest point of the internally calculated peak curve. The Retention Time associated with the highest data point is called the PeakModelRT in the DA and reports. In the drawing of the OpenLab help and the Data Analysis Reference Guide under “Performance test definitions” the 2 data points are shown reversed.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:289666  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Error occures when a different user tries to link a new method to data

Problem:

Locking the data analysis windows with a user 1 and unlocking with user 2, then load data and try to link a new method via context menu "link selected injections to selected method" to this data might cause an issue.

Temporary Solution:

Use the "Link Method" in the ribbon bar.

Fix Information:

This will be fixed in OpenLab CDS 2.5


KPR#:289867  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

ISTD amounts not considered for calibration curve recalculation in some circonstancies

Problem:

Using internal standard calibration is associated to fields used in acquisition and in the Data Analysis injection list to enter the related ISTD amounts of each internal standard used in the sample ("ISTD Amt 1", "ISTD Amt 2", ...).
These fields, if modified, are used to recalculate the compound calibration statistics. In some circumstances, this calibration curves reevaluation will not occur.
In such cases, injection results in Data Analysis will show recalculated compound “amounts” and “concentrations” but based on incorrect calibration curves. The calibration curve details can be used in the "Calibration Curve" window to evaluate and identify this misleading calibration.

Scenarios leading to incorrect calibration curves:

Calibration sequences without any bracketing mode (Overall, Non overlap, Overlap, Custom) or "Clear all calibration". 
If any ISTD amount is modified after original calibration curve creation, the amounts and concentrations will be recalculated based on incorrect calibration curves.


Scenario not affected by this issue:

Calibration sequences which relates to the initial compound calibration. In such cases, the calibration curves will be built based on correct ISTD amounts, independently if there is a bracketing mode or any "Clear all calibration".

Calibration sequences with automated calibration bracketing, or in the cases the calibration curves are cleared from the method by:
- Performing a "Clear all calibration".
- Or manually removing all compound calibration curves.

Temporary Solution:

Problem identification can be performed by evaluating the calibration summary updates, as well as in reporting using the calibration details table. 
Calibration statistics, history points as well as calibration curve last modification timestamps will help to evaluate the consistency of the results.

To update the quantification statistics, performing a "clear all calibration" or using a bracketing mode will force results reevaluation.

Fix Information:

This issue will be fixed in an upcoming OpenLab CDS v2.4 software update, as well as in OpenLab CDS v2.5.


KPR#:293118  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Reprocessing legacy data acquired from 2.1 or 2.2 can no longer integrate after extract chromatograms

Problem:

After performing "Extract Chromatograms" on SIM or SIM/Scan data that was acquired in OpenLab CDS v2.2 and earlier, all integrated peaks becomes NOT integrated anymore. The following error message appears in the injection tree.
"Injection reprocessed (with errors)
Errors:
ChemStation integrator: Two signals with same name were found. Cannot run integration."

Once this error occurs, it is not possible to "Reprocess All" to get the peaks integrated again.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, OpenLab CDS v2.4 Update 03, and OpenLab CDS v2.3 Update 07.


KPR#:293411  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

"Add/Update MS compounds" is not working with SIM data

Problem:

In OpenLab CDS v2.4, nothing happens when user performs "Add/Update MS compounds" on SIM data. The Compound Table remains empty.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 02.


KPR#:294515  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Noise, signal-to-noise and system suitability calculations for extracted chromatograms

Problem:

In OpenLab CDS v2.4, when extracted chromatograms are used to perform noise, signal-to-noise or any related system suitability calculations, the calculations will not be performed in cases the noise range is taken within blank injections as per the European pharmacopoeia guidance.

This has been identified for UV and MS extracted chromatograms. 

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS v2.4 Update 02 and OpenLab CDS v2.5.


KPR#:296088  Product:OpenLAB - CDS2    2.4,2.5

Keyword: Data Analysis

One-line Description:

Locking a unsaved result set will show a warning "Newer version exists"

Problem:

In case a user wants to lock a result set which has unsaved changes OpenLab CDS 2 asks the user if the result set should be saved. If the user click on Yes a warning is displayed saying that a Newer version exists.
Clicking on "yes, save" will save and lock the result set.
Clicking on cancel - the result set seems to be locked but it is not.

Closing the data - "Unsaved changed" warning is displayed. But the save buttons in the ribbon are not enabled.  Clicking "Yes, don't save" in the  warning and reopen the result set which is then not locked.

Temporary Solution:

Save changes before locking the result set.

Fix Information:

This is fixed in OpenLab CDS 2.5


KPR#:297380  Product:OpenLAB  OpenLAB Help & Learning  2.4

Keyword: Data Analysis

One-line Description:

Manually extract UV Wavelength chromatograms is part of Privilege control on the manual but this function does not exist

Problem:

The Agilent OpenLab CDS Workstation Installation and Configuration manual is by fault stating that the privilege "Do manual chromatogram extraction" would include to manually extract UV wavelength, but it is only working with chromatograms or MS (TIC-SIM/TIC-SCAN) chromatograms from your data. In the UV spectrum UI, there is no way to extract manually a UV chromatogram, and in the Isoabsorbance plot, it is neither possible to extract manually a UV chromatogram.

Temporary Solution:

It is possible to add a line to the processing method in order to "plan" an extraction when processing.

Fix Information:

The manual should be corrected for the next software revision. 


KPR#:298958  Product:OpenLAB - CDS2    2.3,2.4

Keyword: Data Analysis

One-line Description:

Fill down sample type might cause an unexpected issue

Problem:

Using the fill down function in the injection table in data analysis to populate the sample type may cause an unexpected error. Mainly when switching the sample type black into calibration standard. 

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS 2.5


KPR#:303797  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Manual integration will show wrong peak width

Problem:

In case a peak gets manually integrated (e.g. move baseline) the peak width will be close to the value of the width at 50% independent from the real peak width.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS 2.4 Update 3 and OpenLab CDS 2.5


KPR#:309715  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

Empty project name in report for new created or imported result sets

Problem:

When a new result set gets created or an result set gets imported into a project in OpenLab CDS the project name in a report does not get populated.

Temporary Solution:

n/a

Fix Information:

This is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 4.


KPR#:318706  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Different values for relative retention time according to EP in ChemStation vs. CDS 2

Problem:

Depending if you take OpenLab CDS ChemStation Edition or OpenLab CDS 2 you will get a different result in Intelligent Reporting for Peak_RelativeRetTime_EP. 
ChemStation calculates the RRT EP with (RT<peak> - t0) / (RT<peakRef> -t0).
In OpenLab CDS 2.4 it gets calculated wit RT<peak>/RT<previous peak>.
Reprocessing data from ChemStation in CDS 2.4 will lead to different RRT EP values.

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS 2.5. The RRT EP will be calculated as in ChemStation.


KPR#:344871  Product:OpenLAB - CDS2  Acquisition  2.4

Keyword: Data Analysis

One-line Description:

A data processing component during acquisition became orphaned process and could not be closed automatically after a single or sequence run

Problem:

A data processing component during data acquisition cannot be closed successfully after a single or sequence run, hence becoming orphaned process, consuming memory. As a result, user may experience slowness when operating the software.

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. This has been fixed in OpenLab CDS v2.5.


KPR#:358009  Product:OpenLAB - CDS2    2.4 Update 02

Keyword: Data Analysis

One-line Description:

Revoke signature when "Enforce signature order" is enabled

Problem:

When a user revokes his/her signature and "Enforce signature order" is enabled, all other signatures are getting revoked, as well. 
Only when the option "Enforce signature order" is not selected, a user is not allowed to revoke the signature when a user with higher signature level has signed it.
A description of this expected behavior is missing in the help text of CDS 2.4 and will be added in a future version. 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed in CDS 2.5 - i.e. the help text will describe the expected behavior. 


KPR#:371060  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Reprocessing of locked result sets

Problem:

If a locked result set is selected first and then another non-locked result set is selected, it is possible to reprocess, re-quantify and even save the results.

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS 2.5 and OpenLab CDS 2.4 Update 07


KPR#:372581  Product:OpenLAB - CDS2    2.3 Update 05

Keyword: Data Analysis

One-line Description:

Exception error occurs when loading result set

Problem:

Exception error occurs when loading a result set in OpenLab CDS 2.4 and earlier.
Agilent.OpenLab.Framework.Diagnostics.ExceptionTraceRecordEx, System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Agilent.OpenLab.Framework.UI.Layout.ExternalControlledNavigationViewLayoutService.ActivateSubView()
at Agilent.OpenLab.Framework.UI.Layout.ExternalControlledNavigationViewLayoutService.Activate(BaseView view)
at Agilent.OpenLab.Framework.UI.Layout.WorkspaceLayoutService.InitializeViewLayoutService(BaseView view)
at Agilent.OpenLab.Framework.UI.Layout.WorkspaceLayoutService.OnViewActivated(Object sender, EventArgs`1 e)
at Agilent.OpenLab.Framework.UI.XamOutlookBar.XamOutlookBarLayoutService.OnSelectedOutlookBarGroupChanging(Object sender, SelectedGroupChangingEventArgs e)

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, v2.4 Update 07, v2.3 Update 11, and v2.2 Update 08.


KPR#:373135  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

MS peak purity failing to compute purity calculation

Problem:

In OpenLab CDS v2.4, the MS peak purity may fail to evaluate the peak purity with some data. 
In the peak details window, the number extracted ion chromatogramms taken for purity evaluation will be lower than expected.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5.


KPR#:381349  Product:OpenLAB - CDS2  M8370AA  2.4,2.5

Keyword: Data Analysis

One-line Description:

Post-Processing plugin is not working for injection data file names containing { or } 

Problem:

If the injection data file name contains { or } and a  post processing plug-in is defined in the processing method then the post-processing plug-in is not working

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS 2.5


KPR#:394440  Product:OpenLAB - CDS2    2.3,2.4

Keyword: Data Analysis

One-line Description:

Cannot "Send spectrum to NIST MS program" if it has more than 800 m/z ions

Problem:

In OpenLab CDS v2.4 and earlier, the user cannot "Send spectrum to NIST MS program" if the spectrum contains more than 800 m/z ions. The following error occurs:
"Error: file is not a library, or library is too large:
<Local drive>:\Users\<username>\AppData\Local\Temp\SPECTRA.MSP."

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and CDS v2.4 Update 07. The user can perform "Send spectrum to NIST MS program" on spectrum that has more than 800 m/z ions, but only 800 m/z ions will be exported to NIST program. 

To improve the quality of search results, it is recommended that the user eliminates the noise from the data prior to sending it to NIST program. Even if the noise is not eliminated, the noise should be "background subtracted" prior to library search.


KPR#:394495  Product:OpenLAB - CDS2    2.4,2.5,2.3 Update 08

Keyword: Data Analysis

One-line Description:

Modification date for the manually integrated injection does not change when saving reults

Problem:

When a injection of a result set get manually integrated and afterwards the result set get saved without reprocessing the injection with the manual integration will have a different modification date. It will have the date when the manual integration happened as modification date. The other injections will have the date when the save was done as their modification date. 

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS 2.5


KPR#:395892  Product:OpenLAB - CDS2    2.3,2.2,2.4

Keyword: Data Analysis

One-line Description:

Peak to peak or ASTM method using different value to calculate S/N as descriet in the EP

Problem:

Peak to peak or ASTM method calculating the S/N = 2H/h. H is the height of the peak and h the value of the largest noise fluctuation.

In OpenLab CDS 2 h is calculated as defined in the EP 6.0 using 20 times the width at half-height. But since EP 7.0 it is defined to use 5 times the width at half-height.

Temporary Solution:

n/a

Fix Information:

This will be fixed in a future release.


KPR#:397440  Product:OpenLAB - CDS2    2.4,2.5

Keyword: Data Analysis

One-line Description:

UV reference spectrum assigned to compound identified in FLD signal

Problem:

For any results that contain both FLD 3D and DAD 3D data, when adding the reference spectrum manually ("Add reference spectrum to method" option), the UV reference spectrum gets extracted from the DAD spectral data using the FLD peak RT while it should be extracted from the FLD 3D data. However, this does not happen with results that contain only FLD 3D data.

Temporary Solution:

n/a

Fix Information:

This issue has been fixed in OpenLab CDS v2.4 Update 07, and OpenLab CDS v2.5.


KPR#:398303  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Importing ChemStation B04.01 data into OpenLab CDS 2.4 can have incorrect injection time

Problem:

Importing old ChemStation data from B.04.01 can have a incorrect injection time in OpenLab CDS 2.4. For example:
In ChemStation B.04.01 the injection time was: 05-May-2014
In OpenLab CDS 2.4 it will be shown as: 2005-05-14

Temporary Solution:

This issue only occurs with English regional settings and short date format set to "yy/MM/dd". Make sure before importing old ChemStation B.04.10 data that the short date is set to M/d/yyyy.

Fix Information:

This got fixed in OpenLab CDS 2.5.


KPR#:402658  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Fraction collection data loaded incompletely on a distributed system with ECM 3.6

Problem:

When loading a result set with fraction collection data from an ECM 3.6 back-end it might appear that the loading was not complet. In data analysis it might look like some data is missing.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 02. 


KPR#:410912  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

"Identified peaks" is not working in MS Peak Purity workflow

Problem:

When "Identified peaks" is selected in method under Compounds > Spectra > MS Peak Purity tab, the "Injection results" window shows all integrated peaks, instead of identified peaks only. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 02.


KPR#:413432  Product:OpenLAB - CDS2    2.3,2.4,2.5

Keyword: Data Analysis

One-line Description:

Wrong "Rsp (%)" values are calculated in the “Qualifier group details” table

Problem:

In OpenLab CDS v2.5 and earlier, "Rsp (%)" values shown in "Qualifier group details" table of the Compound Table and the Injection Results window are incorrectly calculated, if the qualifier ions are assigned from MS spectrum that is extracted from Total Ion Chromatogram (TIC).

This is not an issue if the qualifier ions are assigned from MS spectrum that is extracted from Extracted Ion Chromatogram (EIC).

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 03. The Rsp (%) is now calculated using the value of the closest peak in the EIC (derived from the MS base peak m/z ion) rather than the TIC that was used to extract the MS spectrum.


KPR#:413781  Product:OpenLAB - CDS2    2.3 Update 05

Keyword: Data Analysis

One-line Description:

Loading single injections in Data Analysis is slow

Problem:

In OpenLab CDS v2.3, if hundreds of single injections are stored in subfolders in a project, it takes a long time for the single injections to show up when user clicks on a subfolder.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 Update 08 and OpenLab CDS v2.3 Update 11. 


KPR#:415746  Product:OpenLAB - CDS2    2.5,2.6H1

Keyword: Data Analysis

One-line Description:

OpenLab CDS v2.5 crashes with exception error when viewing MS spectrum 

Problem:

OpenLab CDS v2.5 crashes with error "System.NullReferenceException: Object reference not set to an instance of an object" when trying to view peak spectrum that was created from spectrum subtraction.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 02 and OpenLab CDS v2.6.


KPR#:422270  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Fraction collection data loaded incompletely on a distributed system with ECM 3.6

Problem:

When loading a result set with fraction collection data from an ECM 3.6 back-end it might appear that the loading was not complet. In data analysis it might look like some data is missing.

Temporary Solution:

Reload the data from the back-end

Fix Information:

This will be fixed in a future release of OpenLab CDS 2 


KPR#:425417  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

OpenLab CDS v2.5 shows no TIC signal when "Import Raw Data" acquired with MSD ChemStation

Problem:

Using "Import Raw Data" in OpenLab CDS v2.5 to import MSD ChemStation data files (.D), there is no signal in the Total Ion Chromatogram (TIC). 

This issue does not occur with OpenLab CDS v2.4 and earlier.

Temporary Solution:

This issue is fixed in OpenLab CDS v2.5 Update 03.

Fix Information:

If the MSD ChemStation data file (.D) is loaded in OpenLab CDS v2.4, reprocessed, saved, and exported as .OLAX file, then the import of this .OLAX file in OpenLab CDS v2.5 works fine.


KPR#:425749  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

MS data takes long time to reprocess in OpenLab CDS v2.5

Problem:

In OpenLab CDS v2.5, large MS data with many compounds and injections takes a long time to reprocess in Data Analysis.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 01 and OpenLab CDS v2.6.


KPR#:431130  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Data Analysis gets unresponsive when canceling the reasons dialog

Problem:

Loading data without a processing method in a project with method audit trail settings 'prompt for reason when saving methods' activated. The 'Create new processing method' window appears. Then click on Link and process and the 'reasons for change' window will show up. After clicking on cancel the "Searching for methods" busy indicator appears.

On a system with data back-end it can happen that Data Analysis gets unresponsive at that stage. 

Temporary Solution:

n/a

Fix Information:

This is fixed in OpenLab CDS v2.5 Update 02.


KPR#:433548  Product:OpenLAB - CDS2    2.2 Update 06

Keyword: Data Analysis

One-line Description:

Modification date of calibration standards gets changed to current time while loading a result in Data Analysis

Problem:

When loading a result set in Data Analysis the injection modification date of a calibration standard gets changed to the current time. This problem occurs only if following conditions are met:
•	The result set has samples with the sample type calibration standard.
•	The result set got processed in Data Analysis with a processing method containing a compound.
•	The Injection List window was not active during processing and saving of the result set.

Temporary Solution:

Temporary workarounds are:

For review only: Close the Injection List window in Data Analysis before loading the result set. Do not display the injection list when the result set is loaded. Check the modification date in the sample information window.

For reprocessing a result set: Load the data, activate the Injection List window and reprocess the result set.

Fix Information:

This issue is fixed in the following releases:
OpenLab CDS v2.5 Update 02
OpenLab CDS v2.4 Update 09


KPR#:434519  Product:OpenLAB - CDS2  CDS  2.4,2.3 Update xx

Keyword: Data Analysis

One-line Description:

Data export to AIA cannot be used for spectral analysis with 3rd party Software

Problem:

The AIA export plugin to netCDF files was introduced in OpenLab CDS v2.2. This functionality cannot be used to import data in 3rd party software to perform further spectral analysis. 

This export consists of a 2D chromatogram export for each injection signal and does not contain any spectral data.

This export plugin was improved in OpenLab CDS v2.5, allowing users to import the related files to external Software such as AMDIS, MathWorks, or any other CDS supporting netCDF format (revision 3.4) import, according to AIA Chromatography Data Standard Specification V1.0.1.

Temporary Solution:

n/a

Fix Information:

This is fixed in OpenLab CDS v2.5.


KPR#:435447  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Weird diagonal line in MS spectrum extracted from LC/MS iQ profile data 

Problem:

Extracted spectrum from profile data acquired using LC/MS iQ shows weird diagonal line (that looks like negative slope line).  

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 02.


KPR#:435460  Product:OpenLAB - CDS2    2.3 Update 04

Keyword: Data Analysis

One-line Description:

RX files missing after sequence completed if physical printer is not configured

Problem:

If the processing method has "printer" selected to print injection report but no physical printer is configured, then RX files are missing in result set after the sequence completed. Injections without RX files cannot be viewed or reprocessed in Data Analysis.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 02.


KPR#:439998  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Mistranslation of "Norm amount(s)" and "Norm concentration(s)" in Chinese

Problem:

In the Chinese version of OpenLab CDS v2.5 the columns "Norm amount(s)" and "Norm concentration(s)" of the Data Injection Results table are incorrectly translated. 

Temporary Solution:

n/a

Fix Information:

The issue is fixed from OpenLab CDS v2.5 Update 02 on. 


KPR#:443824  Product:OpenLAB - CDS2    2.3 Update 11

Keyword: Data Analysis

One-line Description:

ChemStation single injections not displayed in Data Selection

Problem:

In OpenLab CDS v2.3 Update 11, ChemStation single injection files (sequence.acam_) are not showing in the Data Selection > Injection List.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.3 Update 12.


KPR#:443842  Product:OpenLAB - CDS2    2.4,2.5,2.5 Update 01

Keyword: Data Analysis

One-line Description:

Concentration and amount of the compound are not calculated if qualifier ratio fails

Problem:

In OpenLab CDS v2.5 and earlier, the Injection Results window does not show any value in the "Concentration" and "Amount" columns for compounds/peaks with "Fail" qualifier status. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 03.


KPR#:459236  Product:OpenLAB - CDS2    2.4 Update 07,2.5 Update xx

Keyword: Data Analysis

One-line Description:

User without "Save master method" privilege can modify and save the master method

Problem:

User who is not granted "Save master method" privilege can modify and save the master processing method by printing a report of a single injection result from Data Analysis > Reporting tab.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 Update 09. 


KPR#:469739  Product:OpenLAB - CDS2    2.2 Update 06

Keyword: Data Analysis

One-line Description:

Modification date of calibration standards gets changed to current time while loading a result in Data Analysis

Problem:

When loading a result set in Data Analysis the injection modification date of a calibration standard gets changed to the current time. This problem occurs only if following conditions are met:
•	The result set has samples with the sample type calibration standard.
•	The result set got processed in Data Analysis with a processing method containing a compound.
•	The Injection List window was not active during processing and saving of the result set.

Temporary Solution:

Temporary workarounds are:

For review only: Close the Injection List window in Data Analysis before loading the result set. Do not display the injection list when the result set is loaded. Check the modification date in the sample information window.

For reprocessing a result set: Load the data, activate the Injection List window and reprocess the result set.

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 02.


KPR#:472708  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

No m/z values shown in report generated from automated processing after acquisition run is done

Problem:

In Acquisition when running sequence/single sample analysis, if the specified processing method has "MS Base Peak m/z" annotation check box selected, the report generated automatically after the run completed does not show the m/z values.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 Update 09.


KPR#:190865  Product:OpenLAB - CDS2    2.2

Keyword: GC Driver

One-line Description:

Run on GC hung in processing state when performing a snapshot

Problem:

When running a method with no signal selected to collect data on an Agilent GC, after a snapshot is performed on this run, the run will get stuck at processing state, and the all the pending runs will not start. To get out of this state, you have to restart your workstation or AIC. 

Temporary Solution:

n/a

Fix Information:

This is fixed in OpenLab CDS version 2.3.


KPR#:1  Product:GC/MS RC Drivers  GC/MS RC Drivers  A.01.00

Keyword: GC/MS Driver

One-line Description:

Setting source temperature as a Timed Event does not change the setpoint on the Dashboard

Problem:

When you set up a method with a Timed Event that changes the MS source temperature, the temperature changes at the appropriate time. However, the setpoint field on the Dashboard does not reflect the change.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:2  Product:GC/MS RC Drivers  GC/MS RC Drivers  A.01.00

Keyword: GC/MS Driver

One-line Description:

Selecting a SIM or Scan time segment line highlights the entire row

Problem:

When a SIM or Scan time segment line is selected, the entire row is highlighted which makes it difficult to see which fields are editable.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:7  Product:GC/MS RC Drivers  GC/MS RC Drivers  A.01.01

Keyword: GC/MS Driver

One-line Description:

Starting EI 5977A Tune does not wake up a sleeping 7890B GC after it was in sleep mode.

Problem:

While running a GC/MS system  with communications established. 
Create Sleep, Wake, and conditioning methods. Put GC to sleep. While asleep, start an Autotune. This does not wake up the GC.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:9  Product:GC/MS RC Drivers  GC/MS RC Drivers  A.01.01

Keyword: GC/MS Driver

One-line Description:

While in Vented, Venting or Pumping down and network connection is lost, on re-connection the UserInterface state goes to Idle.

Problem:

The Tune UserInterface state should go to the previous state upon re-connection to the instrument due to network disconnection. 
But if the previous state is no longer valid, it should go to the new corresponding state.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:11  Product:GC/MS RC Drivers  GC/MS RC Drivers  A.01.00

Keyword: GC/MS Driver

One-line Description:

Manual Tune Scan plot does not show all of the information

Problem:

In Manual Tune set Acquisition Mode to Scan and set the scan range and scan speed.  Turned on the cal valve and selected Start acquiring data. 
The values Low, High, Step, Sample, Threshold, Peaks, Base, Abundance and Total Ion should be displayed on the top and Mass, Abund, Rel Abund, and Iso Mass should be displayed on the bottom.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:12  Product:GC/MS RC Drivers  GC/MS RC Drivers  A.01.00

Keyword: GC/MS Driver

One-line Description:

Prepare to Vent disappears from MSD LUI

Problem:

With a 5977A and a 7890B with DCOMM, selected Prepare to Vent from the MSD LCP.  GC loaded the Vent method and vent completes.  MSD LCP shows Vent complete, can turn off MSD power.  Then select Pump down from the Maintenance menu of the LCP.  Pumpdown started and complete.  GC and MSD showed ready.  While in the Maintenance menu of the MSD LCP,  Prepare to Vent item is missing; need to reboot to recover missing task.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:13  Product:GC/MS RC Drivers  GC/MS RC Drivers  A.01.00

Keyword: GC/MS Driver

One-line Description:

Vacuum fault not clearing on turbo pump without Lcomm, 5977B and 7890B system.

Problem:

Able to see fault 'Error' when performing Vent/Pump Down operations.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:15  Product:GC/MS RC Drivers  GC/MS RC Drivers  A.01.00

Keyword: GC/MS Driver

One-line Description:

Manual Tune profile plot does not show all the information

Problem:

In the Mnaual Tune selected Profile.  Used the default settings of masses 69, 219 and 502.  Set Windows +/- to 6 and started acquiring data.  Visually seeing the masses and the correct window.  On the right the plots should be summarized and "normalized".  Also the values of Mass, Abundance, Rel Abundance and PW50 should be displayed on the bottom.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:18  Product:GC/MS RC Drivers  GC/MS RC Drivers  A.01.00

Keyword: GC/MS Driver

One-line Description:

Signals acquired in "SIM" mode or "SIM and Scan" mode can drop out below the baseline

Problem:

In OpenLAB CDS 2.0, when you acquire in "SIM" mode or "SIM and Scan" mode, the signals can drop out below the baseline (upside down peaks below the baseline). These drop out signals may interfere with integration.

Temporary Solution:

n/a

Fix Information:

This defect was resolved in OpenLAB 2 GCMS Driver A.01.01.


KPR#:117113  Product:    1.1

Keyword: GC/MS Driver

One-line Description:

Unable to close Acquisition if connection is lost while tuning or in Tune Control

Problem:

If the connection to server or instrument is lost while tuning or in Tune Control, the user cannot close Acquisition.

Temporary Solution:

n/a

Fix Information:

This issue fixed in GC/MS driver v1.2 which is included in OpenLab CDS v2.3.


KPR#:134542  Product:    1.1

Keyword: GC/MS Driver

One-line Description:

Filament selection is not updated when changing methods

Problem:

If a user specifies two different methods in a sequence which use different filaments (ie, Method A uses Filament 1 and Method B uses Filament 2) the filament selection was not being changed when the load method action occurs for Method B.

Temporary Solution:

n/a

Fix Information:

This defect is resolved in GC/MS Driver 1.4 released as part of OpenLab 2.5.


KPR#:139960  Product:    1.1

Keyword: GC/MS Driver

One-line Description:

It is possible to acquire data with un-tuned tune files.

Problem:

Selecting a tune file that has never been tuned should prevent the user from acquiring data until the tune file is modified in manual tune or a full autotuned is performed. This was not occurring and has been fixed in GC/MS Driver 1.4.

Temporary Solution:

n/a

Fix Information:

This defect is resolved in GC/MS Driver 1.4 released as part of OpenLab 2.5.


KPR#:160081  Product:    1.1

Keyword: GC/MS Driver

One-line Description:

Tuning and Tune related activities are not recorded in activity log

Problem:

When a tune is performed, this action is not recorded in the system activity log.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in GCMS driver v1.3 which is included with OpenLab CDS v2.4. 


KPR#:177340  Product:    1.2

Keyword: GC/MS Driver

One-line Description:

GC/MS method update change from 'Version 100' to 'Version 101'

Problem:

In OpenLab CDS with GC/MS driver 1.2, loading a method that was previously saved with GC/MS driver v1.1 resulted in the following pop up warning:

Inconsistencies: Method update change from 'Version 100' to 'Version 101'   

Temporary Solution:

n/a

Fix Information:

This issue is fixed in GC/MS driver v1.3 which is included with OpenLab CDS v2.4. The pop up warning message is now changed to:

Inconsistencies: The method has been updated to be compatible with current version of the software.


KPR#:177496  Product:    1.2

Keyword: GC/MS Driver

One-line Description:

Data file is collected but cannot be opened in Data Analysis

Problem:

At the end of the chromatographic run, it is possible for a data record to be saved with a retention time that is very close to 0 minutes. This will prevent the data file from being opened in Data Analysis.

Temporary Solution:

n/a

Fix Information:

This defect is fixed in GCMS driver v1.3 which is included with OpenLab CDS v2.4. 


KPR#:223710  Product:    1.2

Keyword: GC/MS Driver

One-line Description:

AcquisitionServer.exe process does not close when Close Connection is used

Problem:

In OpenLab CDS v2.2 and v2.3 with GC/MS driver v1.2, when the Close Connection button is used, the process AcquisitionServer.exe does not close the GC/MS instrument connection and must be manually killed using Windows Task Manager.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in GC/MS driver v1.3.54 which is included with OpenLab CDS v2.4.


KPR#:224414  Product:    1.2

Keyword: GC/MS Driver

One-line Description:

Acquisition Method Report does not show exact MSD model configured

Problem:

The Acquisition Method Report from OpenLab CDS v2.3 with GC/MS driver v1.2 and earlier shows "Agilent 597x MSD" instead of the exact MSD model "Agilent 5977 MSD" that is configured. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in GC/MS driver v1.3 which is included in OpenLab CDS v2.4.


KPR#:231685  Product:    1.2

Keyword: GC/MS Driver

One-line Description:

GC/MS autotune using a saved atune file results in manual tune report template

Problem:

In OpenLab CDS v2.2 with GC/MS driver v1.2, when a saved atune file is used to perform auto tune, the tune report looks like a manual tune report displaying "Tune Parameter Report" in the title instead of "Autotune Report". The content however displays the correct tune type as "Atune".

Temporary Solution:

n/a

Fix Information:

This issue is fixed in GC/MS driver v1.3 which is included with OpenLab CDS v2.4.


KPR#:234855  Product:    1.2

Keyword: GC/MS Driver

One-line Description:

Discrepancy in "Run time" value user entered in Acquisition UI vs displayed in the Acquisition Method Report

Problem:

In OpenLab CDS v2.3 and earlier with GC/MS driver v1.2 and earlier, if the user enters "21.25" in the Run time field, the Acquisition UI shows "21.3" but the Acquisition Method Report shows "21.25".

Temporary Solution:

n/a

Fix Information:

This issue is fixed in GC/MS driver v1.3 which is included with OpenLab CDS v2.4. Both the Acquisition UI and Acquisition Method Report now display the Run time value with one decimal place, regardless of how many decimal places the user enters. 


KPR#:235934  Product:    1.2

Keyword: GC/MS Driver

One-line Description:

Acquisition Method Report shows generic "Detector EMV Override" label in SIM Table

Problem:

In OpenLab CDS v2.3 with GC/MS driver v1.1 and earlier, the Acquisition Method Report shows generic "Detector EMV Override" label in the SIM Table Row instead of the exact EM mode override like "Gain Factor Override", "Delta EMV Override", or "EM Volts Override".

Temporary Solution:

n/a

Fix Information:

This issue is fixed in GC/MS driver v1.3 which is included with OpenLab CDS v2.4.


KPR#:264274  Product:    1.3,1.2

Keyword: GC/MS Driver

One-line Description:

Autotune report always shows the default masses for PFTBA even if the selected masses are changed

Problem:

Selected autotune mass(es) in Custom Tune panel are totally ignored in the autotune. The autotune report always show default masses for PFTBA.

Temporary Solution:

This is fixed in GC/MS driver v1.3.54, released as part of OpenLab CDS v2.4.

Fix Information:

n/a


KPR#:267319  Product:    1.3,1.2

Keyword: GC/MS Driver

One-line Description:

Switch Filament options should not be shown for CI GCMS configurations

Problem:

The CI source only has one filament, and so any "switch filament" options shown while a CI source is configured are invalid and should not be used. These options will be removed in the GC/MS driver v1.3.

Temporary Solution:

n/a

Fix Information:

This defect is resolved in GC/MS driver v1.3 released as part of OpenLab CDS v2.4.


KPR#:306994  Product:    1.3

Keyword: GC/MS Driver

One-line Description:

MS stays in a not-ready status following autotune if using JetClean in Acquire & Clean mode

Problem:

Following a successful autotune or tune evaluation the MS will not return to a ready state until the acquisition client is closed and the connection to the instrument is closed. This only occurs when JetClean is being used in Acquire and Clean mode.

Temporary Solution:

n/a

Fix Information:

This defect is resolved in GC/MS Driver 1.4.16, released as part of OpenLab CDS v2.5.


KPR#:347742  Product:    1.2

Keyword: GC/MS Driver

One-line Description:

PCI autotune fails to complete on some instruments after an initial successful autotune

Problem:

After an initial successful autotune, subsequent PCI autotunes fail to complete on some instruments.

The PCI tune algorithm used for OpenLab CDS v2.4 and earlier was based on the algorithm used by the Agilent 7000 series Tandem Quadrupole MS rather than the 5975 or 5977 Single Quadrupole MS. Differences in these two algorithms have been shown to cause problems completing positive CI autotune with OpenLab CDS.

Temporary Solution:

n/a

Fix Information:

This defect is resolved in GC/MS Driver v1.4.16, released as part of OpenLab CDS v2.5. The PCI tune algorithm has been re-written to match what is used for MassHunter GC/MS Data Acquisition with 5975 and 5977 SQ instruments.


KPR#:366073  Product:    1.3

Keyword: GC/MS Driver

One-line Description:

Aborting bakeout during equilibration may cause the timing problems

Problem:

If a bakeout is aborted during the final temperature equilibration and then resumed it will cause misleading timing information to be displayed.

Temporary Solution:

n/a

Fix Information:

This defect is resolved in GC/MS Driver 1.4 released as part of OpenLab 2.5.


KPR#:370668  Product:    1.3

Keyword: GC/MS Driver

One-line Description:

Autotune icons are grayed out after clicking "Cancel" in Delete Tune File dialog

Problem:

In the "Delete Tune File" dialog, if you click "Cancel" to exit the dialog and return to the "Autotune" UI, all icons are grayed out, except "Release Tune Control" button and "Delete Tune" button.

Temporary Solution:

n/a

Fix Information:

This is fixed in GC/MS driver v1.4.16, released as part of OpenLab CDS v2.5.


KPR#:370684  Product:    1.3

Keyword: GC/MS Driver

One-line Description:

User created tune files cannot be deleted if a default tune file is currently loaded

Problem:

When a default tune file, such as "atune," is currently loaded it is not possible to delete other user-created tune files. 

Temporary Solution:

Load a user-created tune file and then delete the necessary tune files.

Fix Information:

This defect is resolved in GC/MS Driver v1.4.16, released as part of OpenLab CDS v2.5


KPR#:387039  Product:    1.3,1.4

Keyword: GC/MS Driver

One-line Description:

No warning message after method is loaded with invalid tune file

Problem:

If a method is loaded and references a tune file that has been deleted, no warning message appears and consequently the method can be saved with invalid (non-existing) tune file.

Temporary Solution:

n/a

Fix Information:

This defect is resolved with GC/MS Driver v1.4.16, released as part of OpenLab CDS v2.5.


KPR#:389009  Product:    1.3,1.2

Keyword: GC/MS Driver

One-line Description:

Actual values for bakeout and equilibrium time are incorrect

Problem:

The “actual” time displayed during bake out always count down from 3 hours, regardless of the duration specified. The correct duration is used, but the countdown displays an incorrect value.

Temporary Solution:

This is fixed in GC/MS driver v1.4.16, released as part of OpenLab CDS v2.5.

Fix Information:

n/a


KPR#:389044  Product:    1.4

Keyword: GC/MS Driver

One-line Description:

Vacuum Control: If the acquisition client is closed during vent and then reconnected, the time elapsed value is lost

Problem:

When venting, the vacuum status window will display the time elapsed since the vent process was initiated. If the acquisition client is closed and reopened this time elapsed value will be cleared.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:389509  Product:    1.4

Keyword: GC/MS Driver

One-line Description:

Vent: Turbo speed may not be accurate below 3%

Problem:

When venting, the turbo speed readback can be inaccurate between 0-3%. Rather than showing a speed of 0.1% the display should show a speed of "----"

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:392073  Product:    1.2

Keyword: GC/MS Driver

One-line Description:

Tune Report PDF may not display in some situations

Problem:

If the acquisition client PC is low on available resources (CPU, memory, etc), then in some cases the PDF viewer will not be launched to display the Tune Report following a successful autotune.

Temporary Solution:

If this occurs, freeing up resources and re-triggering the display of the tune report manually will work.



Fix Information:

This is resolved in GC/MS driver v1.4.16, released as part of CDS OpenLab v2.5.


KPR#:392865  Product:    1.3,1.4

Keyword: GC/MS Driver

One-line Description:

Cannot release Tune Control

Problem:

If the GC goes into a fault state, such as inlet pressure shut down, while the acquisition client has tune control, releasing tune control is not possible until the tune control request times out due to inactivity.

Temporary Solution:

n/a

Fix Information:

This is fixed in GC/MS driver v1.4.16, released as part of OpenLab CDS v2.5.


KPR#:394987  Product:    1.3,1.2

Keyword: GC/MS Driver

One-line Description:

Using "Generate Report" in PCI mode the calibrant valve is not opened

Problem:

When operating in PCI mode, if the user runs the "Generate Report" function the PFDTD valve does not open and the resulting report is invalid.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:396350  Product:    1.4

Keyword: GC/MS Driver

One-line Description:

Custom Tune: Correct masses will not be displayed in report if changed

Problem:

If the masses used for custom tune are changed (ie, changing 502 to 414) the right mass (414) would be used to perform the autotuned but the incorrect mass (502) would be shown on the tune report

Temporary Solution:

n/a

Fix Information:

This is fixed in GC/MS driver v1.4.16 that released with OpenLab CDS v2.5.


KPR#:398529  Product:    1.4

Keyword: GC/MS Driver

One-line Description:

Custom Tune: Using masses that are fewer than 100 amu apart will abort with error

Problem:

When using Custom Tune and tuning masses are chosen that are less than 100 amu apart, the tune will abort with an error message. Until this problem is resolved avoid using ions that are within 100 amu of each other.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:412557  Product:    1.3

Keyword: GC/MS Driver

One-line Description:

Acquisition can't be closed during GC-MSD venting

Problem:

While a GC-MSD is venting, the Acquisition client can't be shut down. This is confusing in a Client/Server environment as the user is forced to have two Acquisition windows opened in order to work on another instrument while the MSD is venting.

Temporary Solution:

n/a

Fix Information:

This is fixed in GC/MS driver v1.4.16, released as part of OpenLab CDS v2.5.


KPR#:181  Product:Headspace Driver Software  G7320AA  B.01.07.3

Keyword: Headspace

One-line Description:

Cannot get 7697 Comm setup in OpenLab CDS 2.2.0.600; Connection always makes the HS's GC IP revert to previous setpoint

Problem:

Set up communications between a 9000 and a 7697 via both keypads. Enable comm on the 9000 LUI, 9000 GC 130.30.246.38 with FW A.01.04.205 to 7697 HS 130.30.246.214. Follow GC from the 7697. From OpenLab CDS . 2.2.0.600 with HS A.01.07.3.18065, configure the two instruments. Get Config for both after LUI setup. Open an online session, and as soon as it makes connections, the 7697 LUi shows the GC's IP revert to 130.30.246.251. Inst Status always then shows HS Comm as Off.

Temporary Solution:

n/a

Fix Information:

The problem is fixed in B.01.07.3.


KPR#:53  Product:OpenLAB Data Store  OpenLAB Data Store  2.0

Keyword: Installation

One-line Description:

Data Store server synchronization fails if the computer hostname contains an underscore.

Problem:

Data Store server synchronization fails if the computer hostname contains an underscore.

Temporary Solution:

An underscore "_" should not be used in the computer hostname.

Fix Information:

n/a


KPR#:55  Product:OpenLAB Data Store  OpenLAB Data Store  2.0

Keyword: Installation

One-line Description:

Old icon displayed for links after upgrading your Data Store server to rev. 2.0

Problem:

After upgrading your Data Store server to rev. 2.0. the links created in the OpenLAB Control Panel will still show the previous application icon.
Newly created links will show the new icon.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:146953  Product:Waters LC  M8505AA/BA Waters Acquity Driver  ACQUITY_A.01.02

Keyword: Installation

One-line Description:

OpenLAB CDS IQ report may generate/show an aborted IQ after uninstalling the Waters Core and Waters Acquity Add-on driver

Problem:

The Agilent OpenLAB CDS IQ report when run reports an Abort message after the Waters Core Driver Pack 4+ and the Waters Acquity add-on driver are both uninstalled. The Workaround is to leave the drivers installed or uninstall the drivers and provide a copy of this SSB to the customer as a deviation report to any IQ service being perfomed thereafter.

Temporary Solution:

Please follow the un-install instructions in the OpenLAB CDS Waters Acquity Driver Installation and User Guide . Still, some driver components may remain that will cause the IQ to report a failure. The remianing compoents/fragments remaining on the system does not prevent re-installation or an upgrade to an higher version of the Waters Acquity Driver. Re-Installing or updating the driver will result in a passing OpenLAB CDS IQ report .

Fix Information:

n/a


KPR#:146982  Product:Waters LC  M8505AA/BA Waters Acquity Driver  ACQUITY_A.01.02

Keyword: Instrument Control

One-line Description:

OpenLAB CDS crashes after power cycling the Waters Acquity instrument

Problem:

After power cycling a Waters Acquity it is possible to launch the instrument again within OpenLAB CDS and to execute a run or sequence, but because the Waters driver is not restarted the instrument is not connected properly with the driver and this can lead to OpenLAN CDS crashing.

Temporary Solution:

Workaround: After power cycling the Waters Acquity instrument, it is necessary to reboot the AIC. If this is not practicable, it is necessary to terminate the following Acquity processes manually in the Windows Task Manager on the AIC. First delete the  ACQUITYServer.exe*32 (red framed). After this delete all the other Acquity processes (blue framed). During the launch of the instrument the processes are restarted and the instrument should work without crashing.

Fix Information:

n/a


KPR#:218620  Product:    A.01.02

Keyword: LC/MS Driver

One-line Description:

Changes to Manual Tune parameters have no respond in spectrum display windows LC/Single Quad 

Problem:

Changes to Manual Tune parameters have no respond in spectrum display windows on all 61xxC  Single Quad LC/MS.  
When making changes to the width gain/offset, mass axis/offset,  or ion optics voltages, the spectrum display windows have no affect to the  tune peaks.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS v2.4


KPR#:246022  Product:    B.01.00

Keyword: LC/MS Driver

One-line Description:

Charging voltage displayed as Nozzle Voltage in the check tune report for MultiMode Source

Problem:

The Charging voltage displayed as Nozzle Voltage in the check tune report for MultiMode Source.

Temporary Solution:

Users beware that there is a typo in the Checktune Report, it should be Charging voltage on the MultiMode Source(MMI)  NOT Nozzle voltage.

Fix Information:

No fix available at this time. To be fixed in a later version


KPR#:246030  Product:    A.01.01

Keyword: LC/MS Driver

One-line Description:

AJS source Sheath Gas Temp & Sheath Gas Flow parameters not validating in the Method Override

Problem:

If the user overrides either the sheath gas temp or sheath gas flow in the sequence method override, the system will not validate this against the allowable ranges for the other parameter. The override parameters that cannot be achieved, the firmware will prevent unsafe conditions and the system will remain "not ready". Sequence override parameters have a single validation range and no way to check validation of another parameter.   Users who use the sequence override conditions should be aware of the conditions they are using and the affect they have on the system; relationship between the Sheath Gas Temp and Sheath Gas Flow.

Temporary Solution:

Both parameters need to changed at same time.

Flow :  Temp
7.5,      400.0
6.5,      350.0
5.5,      300.0
4.5,      250.0
3.5,      200.0
2.5,      150.0
0.0,       20.0

Fix Information:

N/A- The information will be  included in the Help file


KPR#:246035  Product:    A.02.00

Keyword: LC/MS Driver

One-line Description:

Single Quad  UI always display "Not Ready"  state when the instrument in "Standby"

Problem:

Single Quad  UI always display "Not Ready"  when you put the instrument in" Standby" or turn off the device button because the "Standby" the Drying Gas Flow is 3.0 L/min.
If the current method has a Drying Gas Flow settings greater than 3.0 L/min, then the UI always "Not Ready" when users put the Single Quad in Standby.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS v2.4


KPR#:246037  Product:    A.01.02

Keyword: LC/MS Driver

One-line Description:

Cannot close OpenLab CDS Acquisition if connection to server is lost during LC SQ tune check

Problem:

If the Acquisition client loses connection to the server while LC SQ tune check (evaluation) is running, an error "Acquisition has stopped working" occurs and clicking "Close the program" from the error message does not close the program. The program also cannot be closed by clicking X from top right corner of the window.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in LC/MS driver v2.2 which is included in OpenLab CDS  v2.4.


KPR#:257678  Product:    2.2

Keyword: LC/MS Driver

One-line Description:

Missing Data Point crossed the chromatographic peak on G6135C SQ

Problem:

There is error on the MADLY calculation on LC/MS firmware 2.14 with OpenLab CDS 2.3.  The issue is that multiple SIM’s with less than 20ms dwell time methods which cause data points missing crossed the chromatographic peak on LC/MSD XT G6135C model. 

Temporary Solution:

n/a

Fix Information:

Upgrade to LC/MS Firmware 2.18.  The LC/MS Firmware 2.18 is included in  OpenLab CDS 2.4 media. 


KPR#:269242  Product:    2.2

Keyword: LC/MS Driver

One-line Description:

 'Review Tune Report' dialog may freeze UI 

Problem:

When LC/MSD, LC/MSD XT, and 6100C Series instrument is configured and user right clicks on device image to open 'Review tune report window and leaves it open for a long time without clicking the 'Take' or 'Release' buttons or while 'Review Tune Report’ dialog is open and the instrument control is released and then taken control by user, it may freeze UI.

Temporary Solution:

N/A 

Fix Information:

Users should close the ‘Review Tune Report’ dialog before Taking or Releasing instrument control. Also, ‘Review Tune Report’ dialog should not be left open for extended period.


KPR#:320141  Product:    Aston Release 1,Ultivo,LCMS2019

Keyword: LC/MS Driver

One-line Description:

APG remote triggering LC shutdown

Problem:

If hardware error occurs during a method , instrument will trigger APG Remote shutdown.

Temporary Solution:

n/a

Fix Information:

ESW 6.72.38


KPR#:339311  Product:    Aston Release 1

Keyword: LC/MS Driver

One-line Description:

Abundance change with dwell time when changing detector gain factor

Problem:

On LC/MSD iQ, when running method with multiple gain factors, changing dwell time will change the abundance response. This is likely due to insufficient inter-measurement delay when EMV changes.

Temporary Solution:

n/a

Fix Information:

LC/MS Driver 2.4.452 / ESW 6.72.28


KPR#:347214  Product:    Rigel 2.3

Keyword: LC/MS Driver

One-line Description:

Shutdown method leaves LCMSD iQ actively scanning and not "Off"

Problem:

With OpenLab CDS Acquisition 2.4 - using the shutdown feature on the LC/MSD iQ will remain in the "On" position, actively acquiring spectra and maintaining high voltage even after the LC stack has gone into standby/shutdown.

Temporary Solution:

n/a

Fix Information:

LC/MS Driver 2.4.452


KPR#:349670  Product:    Rigel 2.3

Keyword: LC/MS Driver

One-line Description:

Getting prompted to save method when no change is made in the method

Problem:

Getting prompted to save method when no change is made in the method on LC/MSD iQ system. 

Temporary Solution:

n/a

Fix Information:

LC/MS Driver 2.4.452


KPR#:352963  Product:    Rigel 2.3

Keyword: LC/MS Driver

One-line Description:

Cycle time value is not getting saved in the method.

Problem:

In new or existing dMRM/tMRM method when user changes cycle time value and saves the method, the value does not get saved. Upon reloading the method, it shows old cycle time.

Temporary Solution:

If any other field along with cycle time i.e override RT is changed then it does save the method with  new cycle time.

Fix Information:

n/a


KPR#:359660  Product:    Aston Release 1

Keyword: LC/MS Driver

One-line Description:

Divert valve may not switch to waste during hardware fault

Problem:

Divert valve may not switch to waste during hardware fault

Temporary Solution:

n/a

Fix Information:

LC/MS Driver 2.452 / ESW 6.72.28


KPR#:371542  Product:    2.5

Keyword: LC/MS Driver

One-line Description:

SQ online signal is missing after windows restart

Problem:

SQ online signal is missing after windows restart

Temporary Solution:

n/a

Fix Information:

LC/MS 2.4.452


KPR#:385359  Product:    Rigel 2.2

Keyword: LC/MS Driver

One-line Description:

Autotune report results are incorrect on FWHM

Problem:

 Autotune report results for incorrect tolerance on Full Width Half Mass (FWHM) G613XC LC/SQ models

Temporary Solution:

n/a

Fix Information:

LC/MS Driver 2.4.452 and Firmware 2.19


KPR#:394789  Product:    Aston Release 1,LCMS2019

Keyword: LC/MS Driver

One-line Description:

Heaters faults cannot be cleared on LC/MSD iQ 

Problem:

Unable to clear heaters faults  on the UI with LC/MSD iQ 

Temporary Solution:

n/a

Fix Information:

Driver 2.4.452/ESW 6.72.28


KPR#:402489  Product:    ESW 6.72

Keyword: LC/MS Driver

One-line Description:

Embedded Software (ESW) crash during autotune 

Problem:

During autotune, if the webpage is refreshed at certain time, the Embedded Software (ESW) could crash.

Temporary Solution:

n/a

Fix Information:

LC/MS Driver 2.4.452/ ESW 6.72.28


KPR#:409473  Product:    2.3

Keyword: LC/MS Driver

One-line Description:

AIC installation was cancelled during install of LCMS driver, which caused it to roll back. After relaunching installer, LCMS driver install failed

Problem:

While installing an OpenLab CDS system with ECM XT as the back end and with AIC configured as the instrument controller, the installation was cancelled during install of LCMS driver.  This results in the installer to roll back the installation. After relaunching installer, LCMS driver install failed to install. 

Temporary Solution:

If this occurs, delete the C:\Program Files (x86)\Agilent Technologies\OpenLAB Acquisition\LCMS\Firmware directory and all its contents.  Then, restart the installation process for OpenLab CDS.

Fix Information:

n/a


KPR#:438688  Product:    ESW 6.72

Keyword: LC/MS Driver

One-line Description:

Unstable spray warning in EMF

Problem:

Reset unstable spray counter at beginning of tune procedure. 

Temporary Solution:

n/a

Fix Information:

ESW 6.72.38


KPR#:454142  Product:OpenLAB - CDS2    2.5

Keyword: Localization

One-line Description:

Support of automatic Russian localization in OpenLab CDS v2.5 Update installer

Problem:

OpenLab CDS v2.5 Update 01 installer does not have Russian localization.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 02.


KPR#:277791  Product:OpenLAB - CDS2  Intelligent Reporting  2.4

Keyword: Localization,Report Template Design

One-line Description:

Composite group saved with special character in the name

Problem:

In Intelligent Reporting, composite groups can be saved to facilitate further report design.

These composite groups are saved in the data backend with the name the user typed in the reporting editor.
Such composite group name must not contain any special character when using OpenLab CDS ECM 3.x as data backend. 


In the case special character are used, the composite groups will not be visible in the report editor.

Temporary Solution:

n/a

Fix Information:

Composite groups must be renamed without any special character.


KPR#:290303  Product:Perkin Elmer GC  Perkin Elmer GC  PEClarusGC_OLCDS_V1.0.19.1

Keyword: Method

One-line Description:

Instrument Setup Window: Time constant for FIDW is displayed without a unit

Problem:

The field Time constant for FIDW is displayed without a unit in the Instrument setup window.

Temporary Solution:

TBD

Fix Information:

No fix available at this time.


KPR#:297200  Product:Perkin Elmer GC  Perkin Elmer GC  PEClarusGC_OLCDS_V1.0.21.1

Keyword: Method

One-line Description:

Incorrect Units (°C) for carrier gas settings in Method report

Problem:

In the method UI carrier settings are shown with unit psi in the time table (which is wrong when the flow control mode is selected).  When the method is printed in CDS 2.x, the carrier settings in the table are shown with the unit "°C", which is always incorrect independent of the mode.

Temporary Solution:

n/a

Fix Information:

This is planned to be fixed in the future revision of the driver.


KPR#:297768  Product:Perkin Elmer GC  Perkin Elmer GC  PEClarusGC_OLCDS_V1.0.21.1

Keyword: Method Usage

One-line Description:

Incorrect Carrier Info in Method Report

Problem:

In the method report, under "Carrier B setting", there is "Carrier A Control: NONE"
 It should be "Carrier B Control: NONE"

Temporary Solution:

n/a

Fix Information:

This will be addressed in the future revisions.


KPR#:44824  Product:OpenLAB - CDS2  M8370AA  2.0

Keyword: Performance

One-line Description:

Cannot start Data Analysis because it is bocked during "Initializing modules" step

Problem:

After importing ChemStation data three times and switching to back to Data Selection, Data Analysis freezes during the "Loading tree" state. If you end Data Analysis from Task Manager and then re-start Data Analysis, the program is frozen during the "Initializing modules" state.

Temporary Solution:

The workaround is to either 1) deactivate the proxy or 2) configure an exclusion for the Content Management (DataStore) server IP address in the proxy exceptions.

Fix Information:

n/a


KPR#:145396  Product:OpenLAB - CDS2    2.0,2.1 (FR1),2.2

Keyword: Performance

One-line Description:

WorkArea is not cleaned up on shutdown

Problem:

It has been observed that after a couple of workflow cycles (acquiring runs, doing data analysis, closing OpenLab CDS), the WorkArea that resides in C:\ProgramData\Agilent\SecureFileSystem folder is growing in size and not getting cleaned up on shutdown.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:178350  Product:    ECM XT v2.2

Keyword: Performance

One-line Description:

New domain users can't access content management to save methods or any other file

Problem:

It has been observed in rare occasions that after adding new domain users or after editing roles and privileges of existing users, these users can't access the content management to save files or that new permissions are not taken. 

The alfresco.log file , usually located in C:\Program Files (x86)\Agilent Technologies\OpenLAB Data Store\tomcat\logs,  will show the following error(s): 
" ERROR [org.quartz.core.JobRunShell] Job DEFAULT.ldapPeopleJobDetail threw an unhandled Exception:
org.springframework.dao.DataIntegrityViolationException: No property value exists for ID <ID Number> "

This issue is caused by the DEFAULT.ldapPeopleJobDetail and the propTablesCleanupJobDetail jobs running at the same time and leaving incomplete entries in two tables. These incomplete entries will prevent further automatic or manual synchronization with the content management database.


Temporary Solution:

As a temporary solution you can perform the following steps:

1. Delete the orphaned ID's in the datastore tables. 

These IDs are safe to delete as they do not contain any values/properties related to existing Chromatographic results or files.

Use the Alfresco log to get the affected ID's and run the following SQL commands to remove them:

     DELETE FROM alf_prop_unique_ctx WHERE prop1_id = <ID> 
     DELETE FROM alf_prop_root WHERE id = <ID>

2. Reconfigure the propcleaner job as implemented in version 2.3 to avoid the 2 jobs to run at the same time

a) Edit the file C:\Program Files (x86)\Agilent Technologies\OpenLAB Data Store\tomcat\shared\classes\alfresco-global.properties

b) Add the following 4 lines at the end of the file

     # Scheduled job to clean up unused properties from the alf_prop_xxx tables.
     # Default setting of "0 0 3 ? * SAT" is to run every Saturday at 3am.
     # Changed to run every Saturday at 3:03 am to avoid conflicting with OLSS sync that runs every 5 minutes.
     attributes.propcleaner.cronExpression=0 3 3 ? * SAT

Note: There is a space after each character and after ?

   c) Restart AlfrescoTomcat Service

Fix Information:

This issue is resolved with OpenLab Server v2.3 and OpenLab ECM XT 2.3 by changing the schedule of the propTablesCleanupJobDetail job.


KPR#:281307  Product:OpenLAB - CDS2    

Keyword: Performance

One-line Description:

Internal server error when searching the System Activity Log

Problem:

An "Internal server error - timeout expired" error message can occur when searching the System Activity Log with a user and/or description filter. This occurs more frequently with large Activity Logs and when the system is busy with a high load on the database. 
 
This occurs because user and description filters are full text queries of the database which are less efficient than other filters. When the query takes too long, the software aborts the operation and displays the error. The error does not indicate any data integrity issue.
CDS versions 2.1, 2.2, 2.3, and 2.4 are affected. 

As a temporary mitigation, perform routine database server maintenance including an update of database statistics and indexes. See the Guide for Administrators.
 
This problem will be corrected in the next release of OpenLab CDS.  
For CDS 2.4, Update 06 provides a fix. 

Temporary Solution:

As a temporary mitigation, perform routine database server maintenance including an update of database statistics and indexes. See the Guide for Administrators.

Fix Information:

This problem is corrected in the 2.5 release of OpenLab CDS.  


KPR#:319219  Product:OpenLAB - CDS2    2.3 Update 06

Keyword: Performance

One-line Description:

Processing slowness

Problem:

For large sequences (500+) the reprocessing can get very slow for every additional line.

Temporary Solution:

n/a

Fix Information:

This is fixed in OpenLab CDS 2.4 Update 4 and OpenLab CDS 2.5.


KPR#:304709  Product:    ECM XT v2.3,ECM XT v2.2,ECM XT v2.4

Keyword: Performance,Roles and Privileges

One-line Description:

New domain users can't access content management to save methods or any other file

Problem:

New domain users can't access content management to save methods or any other file and Synchronize in OpenLab Control Panel fails.

Temporary Solution:

As a temporary solution you can perform the following steps:

1. Delete the orphaned ID's in the datastore tables. 

These IDs are safe to delete as they do not contain any values/properties related to existing Chromatographic results or files.

Use the Alfresco log to get the affected ID's and run the following SQL commands to remove them:

     DELETE FROM alf_prop_unique_ctx WHERE prop1_id = <ID> 
     DELETE FROM alf_prop_root WHERE id = <ID>

2. Reconfigure the propcleaner job as implemented in version 2.3 to avoid the 2 jobs to run at the same time

a) Edit the file C:\Program Files (x86)\Agilent Technologies\OpenLAB Data Store\tomcat\shared\classes\alfresco-global.properties

b) Add the following 4 lines at the end of the file

     # Scheduled job to clean up unused properties from the alf_prop_xxx tables.
     # Default setting of "0 0 3 ? * SAT" is to run every Saturday at 3am.
     # Changed to run every Saturday at 3:03 am to avoid conflicting with OLSS sync that runs every 5 minutes.
     attributes.propcleaner.cronExpression=0 3 3 ? * SAT

Note: There is a space after each character and after ?

   c) Restart AlfrescoTomcat Service

Fix Information:

The application has a job to clean obsolete property values in the database (Prop Cleaner Job) and one to synchronize users from LDAP to the Content Management (User Sync Job).

The Orphan Property ID issue occurs when the Prop Cleaner Job runs at the same time as (or within close time proximity of) the User Sync Job, resulting in deletion of property values that should not have been deleted and causing dangling references inside the database that prevents the application from doing further user synchronizations.

This issue affects the following Products and Versions:
OpenLab CDS v2.2, v2.3 and v2.4
OpenLab Server v2.2, v2.3 and v2.4
OpenLab ECM XT v2.2, v2.3, and v2.4


KPR#:44971  Product:OpenLAB - CDS2  Intelligent Reporting  2.0

Keyword: Report Generation

One-line Description:

Report generation to .doc file format containing the method information may lead to a very long report containing blank spaces

Problem:

The export to .doc file format when generating the report containing the (acquisition or processing) method information can be long and contain blank spaces.

Temporary Solution:

This issue is fixed in OpenLAB CDS 2.1

Fix Information:

There is no temporary fix


KPR#:56834  Product:OpenLAB - CDS2  Intelligent Reporting  2.1 (FR1)

Keyword: Report Generation

One-line Description:

Trend Micro OfficeScan will prevent OpenLAB CDS to report instrument traces

Problem:

When using Trend Micro OfficeScan, using a report template that reports the instrument traces, the OpenLAB CDS v2.x will close triggered by the anti-virus services. 
This will be correctly logged in the Trend Micro OfficeScan logs.

Temporary Solution:

Do not use Trend Micro OfficeScan on the PC that reports the instrument traces.

Fix Information:

N/A


KPR#:68907  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Report Generation

One-line Description:

Blank spaces may be seen in CDS 2.1 on report printout

Problem:

Blank spaces may be seen in CDS 2.1 on report templates that uses filters in report template. 
Blank spaces can be seen in the area where the report item is filtering on a specific or several value.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLAB CDS v2.2. All blank spaces observed previously will be gone. 


KPR#:73690  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Report Generation

One-line Description:

Overlapping library search spectra plot when saving the report as doc and xls file formats

Problem:

Spectra from the MS library search results will appear not properly scaled when printing or saving a report to XLS or DOCX. The spectra will be under-sized on the left side of the page layout 
This affects only the report template of NIST library search results.

Temporary Solution:

Use PDF, or manually resize the spectra in the XLS or DOCX output files.

Fix Information:

This will be fixed in CDS 2.2


KPR#:90883  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Report Generation

One-line Description:

Report template migration to OpenLAB CDS 2.1

Problem:

The below issue is specific to report template migration from any Intelligent Reporting revision (including OpenLAB CDS 2.0) to OpenLAB CDS 2.1 Intelligent Reporting.

This is related to the previously published issue below:
"No report generated when the expressions are not completed or correct"

In the case an expression as described in the above publication was edited in the original report template, such as:
=Sequence_Description = "SST01"

If the sequence description does not contain anything, the report generation will fail, and no report will be generated.

This is a known issue of OpenLAB CDS 2.1 and will be fixed in OpenLAB CDS 2.2. 
The report template will remain functional if the sequence description contains a value.

Temporary Solution:

Change the corresponding expressions using conversion functions:
" =CStr(Sequence_Description) = "SST01" " 

Conversion functions are recommended to evaluate the result of an expected value with the value captured during the analysis.

Examples:
CSt() converts any type of value to string
Val() converts any type of values to double

Fix Information:

This issue is fixed in OpenLAB CDS v2.2.


KPR#:120051  Product:OpenLAB - CDS2  Intelligent Reporting  2.2

Keyword: Report Generation

One-line Description:

EIC may disappear when using the option "report only selected signals"

Problem:

When using the new OpenLAB CDS v2.2 feature "report selected signals", the EIC signal results may disappear in certain circumstances.
This happens in case the injection or all injections had been reprocessed, and the report generated without changing of injection line.

Temporary Solution:

Change of injection in the injection selection tree, and then come back to the desired injection line. The report will show EIC results.

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:123267  Product:OpenLAB - CDS2    2.2

Keyword: Report Generation

One-line Description:

Incorrect value displayed in Reporting for compound custom parameter containing blank spaces

Problem:

If the compound custom parameter value has blank spaces, then in Reporting the blank spaces appears as "&esdp;&esdp;".

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:141937  Product:OpenLAB - CDS2  Intelligent Reporting  2.2

Keyword: Report Generation

One-line Description:

Certain report generation steps will lead to report the previous version of the result set

Problem:

This note applies for report manually generated from the reporting tab in Data Analysis after a change of the results by reprocessing the injections (without saving the results). 

In this manual workflow, if the results were not saved in data analysis before switching to the reporting tab, the previous result set version will appear in the report generation (as a preview, as a report saved, or printed report). 

This does not apply for unattended report generation from acquisition or Data Analysis (with a processing method linked to the results, and having a report selected in the method report section).

Temporary Solution:

Save the results in the Data Analysis tab before switching to the Reporting tab for manual report generation, or consider using the unattended report generation from Acquisition or Data Analysis

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:142710  Product:OpenLAB - CDS2  Intelligent Reporting  2.1 (FR1),2.2

Keyword: Report Generation

One-line Description:

Theoretical plates USP not reporting the correct value for Chinese/Japanese/Portuguese CDS versions

Problem:

The Theoretical plates USP field used in a report template does not show the correct value for localized CDS versions.
This is due to a mismatch between the reporting field and the actual injection file results.

Temporary Solution:

Not available from customer ends. 
In case of urgent need, contacting the local Agilent support center can help in resolving the issue.

Fix Information:

This will be fixed in OpenLAB CDS v2.3


KPR#:160085  Product:OpenLAB - CDS2    2.1 (FR1),2.2

Keyword: Report Generation

One-line Description:

Misleading data file directory path for results moved from one project to another

Problem:

This issue refers to result set that had been manually moved from one project to another.

Different location paths for injections belonging to the same result set will be reported when using the reporting field "injection data file directory":

The first acquired injection will show the actual data path directory from the project where it had been moved to.

All further injections will show the data path directory from the acquisition project (initial location when acquired).

Note: the data file directory is an information written in the result set data files only after reprocessing the related data. If no reprocessing had been performed after the result set had been moved from the initial project location to a new project, the data file directory reported will be the initial project directory for all injections.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:198670  Product:OpenLAB - CDS2  Intelligent Reporting  2.2

Keyword: Report Generation

One-line Description:

With some result sets the chromatogram peak drawing may fail

Problem:

The below described issue is closely linked to integration events and relates to chromatogram drawing, with a low issue reproducibility probability. 

In some cases, the detector raw data points may be missed in report generation. For concerned data, the issue will be always reproducible. As results, the chromatogram would look as following:
- Baseline time windows (chromatogram areas without any integrated peak) would remain blank without signal trace drawn.
- Peak would be seen as flat lines at the signal baseline height.

Temporary Solution:

Solution 1 in Data Processing:

Change the Integration parameters of the processing method. We have observed the problem with the EZChrom integrator. Adjusting the peak width value can solve the issue.


Solution 2 in reporting:

Concerned data can be reported by editing the report template.
In the reporting tab in Data Analysis, select the editor layout, and load the desired report template.

Right-click in the chromatogram plot report item, and click on "Properties". In the "Peak Labels" tab, scroll down to the "Peak Markers" section, and uncheck the checkbox "Show Baseline". 
Once done, click "ok" in the properties dialog window, save the report template, and generate the report for the data that was affected by this issue. 

Fix Information:

This is issue is affecting OpenLab CDS v2.3 and earlier revisions. 
It will be fixed in OpenLab CD v2.4. 


KPR#:277965  Product:OpenLAB - CDS2    2.4

Keyword: Report Generation

One-line Description:

Report not generated when copied to Windows file system with ECM 3.x back end

Problem:

It might be that a report in a sequence  with a processing method with the setting copy reports to folder "Windows File System" will not be generated.

Temporary Solution:

Use UNC path and ensure the selected path exists on all machines used to process data with this method, including instrument controllers.

Fix Information:

n/a


KPR#:286844  Product:OpenLAB - CDS2  Intelligent Reporting  2.4

Keyword: Report Generation

One-line Description:

Reporting spectra legend in reporting

Problem:

When extracting UV or MS spectra as defined in Data Analysis processing method, the legends will show  "Corrected" above the spectra.

This labels may be misleading especially when using background subtraction. The "Corrected" annotation only means the spectra is not a simple extraction from the raw data, but the spectra extraction based on the processing method settings.

Temporary Solution:

n/a

Fix Information:

The spectra legend will be modified in OpenLab CDS v2.5 and future software version.
When using background subtraction, the legend will be: "Subtracted". If no background subtraction is used, the legend will not show any annotation.


KPR#:290438  Product:OpenLAB - CDS2    2.3

Keyword: Report Generation

One-line Description:

Report printout may show more method set points if reloaded

Problem:

Report generation after processing and reprocessing will show the following method set points for chromatogram smoothing:

"Smoothing algorithm", "Number of points", Number of passes"

If the results are closed and reopened, the method information report will only show the following set point:

"Smoothing algorithm" without more details

As this may affect results documentation and results documentation review, this known problem report entry can be used to document the deviance. 

Temporary Solution:

n/a

Fix Information:

The method reporting will be modified in OpenLab CDS v2.5 to show results consistency in both scenarios described above.


KPR#:317320  Product:OpenLAB - CDS2    2.4

Keyword: Report Generation

One-line Description:

Empty fields in the report of imported OpenLAb CDS EZChrom Edition data in OpenLab CDS

Problem:

If OpenLAb CDS EZChrom Edition data gets imported into OpenLab CDS some information will not be on the report. Following data cannot be reportet at the moment:

•Instrument Name
•Sample Description
•Injection Volume
•Sample Amount
•Vial Number
•Acq method version
•Acq software
•Product Name
•Software Build
•Software Version

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 Update 08.


KPR#:351328  Product:OpenLAB - CDS2  Intelligent Reporting  2.4 Update 03

Keyword: Report Generation

One-line Description:

Timed group calibration correlation factor not printed in reports

Problem:

The calibration correlation factor is not printed in reports for timed groups even if this factor can be observed in Data Analysis calibration curve statistics.

Temporary Solution:

n/a

Fix Information:

This issue will be fixed in OpenLab CDS v2.5 and future releases.


KPR#:356133  Product:OpenLAB - CDS2  Intelligent Reporting  2.3

Keyword: Report Generation

One-line Description:

Specific report generation workflow can lead to print previous results version

Problem:

This issue relates to report generation using the print button in the reporting tab.  
It does not apply to unattended report generation from Acquisition, Data Analysis, or save as buttons in the reporting tab.


Workflow leading to print the previous report version:

- The results are reprocessed and saved in Data Analysis, generating a first results version.
- The report is manually generated in the "Reporting" tab, using the refresh button.
- In "Data Processing" tab, the results are reprocessed and saved a second time. 
- The first results version would be printed If the report is generated using the print button in the "Report Preview" window, and without refreshing the report preview.

Temporary Solution:

To see the newly created results version, the report must be refreshed in the reporting tab before using the print button.

Fix Information:

This is issue will be fixed in OpenLab CDS v2.5.


KPR#:371827  Product:OpenLAB - CDS2  Intelligent Reporting  2.4,2.3 Update 03

Keyword: Report Generation

One-line Description:

Quantified point may be not be drawn correctly using log/log calibration curve

Problem:

This issue only relates to quantified point drawing on calibration curve plot using a log/log calibration type.
In the case the amount logarithm is greater than 0, points  may not be drawn correctly on the calibration plot. 

Temporary Solution:

n/a

Fix Information:

This issue will be fixed in OpenLab CDS v2.3 update 11, OpenLab CDS v2.4 Update 07, OpenLab CDS v2.5 and later versions.


KPR#:397976  Product:OpenLAB - CDS2  Intelligent Reporting  2.4

Keyword: Report Generation

One-line Description:

Reporting matrix not correctly exported to csv report output

Problem:

Reporting matrix snippet contain multiple column or row headers. 

If this type of data can be exported to excel, CSV export of matrices will result of a misleading cell alignment due to the mentioned header configuration. 
Opening the csv file in excel will show cell content not belonging to the proper column.

Temporary Solution:

If use of matrix, all formats excluding csv format should be used for report output.
If csv report output is needed, a table should be used to export results.

Fix Information:

This will be fix in a future release by adding new matrix snippet.


KPR#:403968  Product:OpenLAB - CDS2    2.4,2.5

Keyword: Report Generation

One-line Description:

Printing, locking and signing of unsaved data if two users load the same result set and modifying it

Problem:

In case a result set gets loaded by 2 users at the same time and user 1 is generating a new version (processing and saving the data) user 2 can print unsaved data of the previous version.

User 1 and User 2 are loading the same result set (version A).
User 1 processes and saves data. This generates a new version of the result set (version B)
User 2 has still version A of the result set loaded. After processing this data user 2 wants to print the result set. A message informs the user that the unsaved data cannot be printed and asks if user 2 wants to save the data. If user 2 saves the data OpenLab CDS detects a new version (version B from user 1) and is asking user 2 if the never version should be overwritten. If user 2 cancels this message the data is not saved but will be printed.

Same is for locking and signing.

Temporary Solution:

Avoid loading and modifying the same result set by different users at the same time

Fix Information:

This is fixed in OpenLab CDS 2.5


KPR#:417017  Product:OpenLAB - CDS2  Intelligent Reporting  2.4

Keyword: Report Generation

One-line Description:

Cannot preview report for ion chromatogram snippets or default templates on Chinese and Portuguese systems

Problem:

It is not possible to preview report for ion chromatogram snippets or default templates on Chinese and Portuguese OpenLab CDS v2.4 systems. 

This issue does not occur in OpenLab CDS v2.5.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 Update 07.


KPR#:422588  Product:OpenLAB - CDS2    2.4 Update 07

Keyword: Report Generation

One-line Description:

It is not possible to preview report using the default template "Purity_Flow.rdl" on Chinese and Portuguese OpenLab CDS v2.4

Problem:

Error occurs when user previews the report using the default template "Purity_Flow.rdl". This happens only on localized OpenLab CDS v2.4 (Both Chinese and Portuguese).

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 Update 08.


KPR#:440915  Product:OpenLAB - CDS2    2.5

Keyword: Report Generation

One-line Description:

Report will not be generated when using default processing method "GC/LC Norm Percent"

Problem:

The default processing method "GC/LC Norm Percent" has preselected reports in the injection report section. NormAmount.rdl and NormAmount_Letter.rdl are preselected and will be stored as file.
These are default report templates. If the default report templates are not imported the method will not find the preselected templates and cannot create a report.

Temporary Solution:

Import the default report templates before using the GC/LC Norm Percent method. Or select another report when creating a processing method based on this default method.

Fix Information:

This will be fixed in a future release of OpenLab CDS v2


KPR#:440919  Product:OpenLAB - CDS2    2.5

Keyword: Report Generation

One-line Description:

Unattended Processing Client throws an exception when it cannot find the report template specified in the processing method and the run will be aborted

Problem:

Unattended Processing Client throws an exception when it cannot find the report template specified in the processing method and the run will be aborted. This will be reported as an hardware error.

Temporary Solution:

Ensure the report template which is specified in the processing method is available in the report templates folder.

Fix Information:

n/a


KPR#:489079  Product:OpenLAB - CDS2  Intelligent Reporting  2.5

Keyword: Report Generation

One-line Description:

Calibration curve not reported

Problem:

Calibration curves having the origin set to connected in Data Analysis are not reported in OpenLab CDS v2.5.

This issue only impact reporting, and does not change the calibration results.

Temporary Solution:

All other calibration curve origin types can be correctly reported.

Fix Information:

This issue will be fixed in a future release.


KPR#:56  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.05

Keyword: Report Template Design

One-line Description:

Error seen in Intelligent Report header (#error) if any related data field is used in an expression

Problem:

This note is about Intelligent Reporting template design

In the reporting editor, the report header could not used related injection data information such as "Sequence Name", "Sample name", "Vial location", or any information or results that are contained in the data file.
If the drag and drop functionality is used to placed one of this information inside the report template header, the editor will show that this is not allowed. But if a text field is added and edited with an expression like "=Sequence_Name". The report generated from this template will lead to an error message during the report generation.

Temporary Solution:

Such information cannot be displayed in any report header

Fix Information:

Will be announced in a separate note when this functionality will be available


KPR#:58  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.06

Keyword: Report Template Design

One-line Description:

Intelligent Reporting - Stacked Chromatograms do not display the time axis in reports

Problem:

If a chromatogram display is set to show multiple chromatograms in a stacked display, the time axis is no longer displayed.  

Due to the 3D perspective effect that the sacked mode induces, the time axis is no longer displayed.

Temporary Solution:

The time can be displayed on the peak level by using the peak label functionality.

Fix Information:

n/a


KPR#:59  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.06

Keyword: Report Template Design

One-line Description:

Intelligent Reporting - Square brackets cannot be used in filter expressions

Problem:

Intelligent reporting use Visual Basic expression in the report template edition. This note is related to the limitations of this language expressions. 
When a reporting item is filtered on a specific expression such as  Sample_Name like "Standard [1]", the filter will provide the desired effect to hide or show this specific sample name.
All expression using text condition with "[1]" will not be functional.

Temporary Solution:

Replace the all square brackets "[]" by round brackets "()".

Fix Information:

n/a


KPR#:44936  Product:OpenLAB - CDS2  Intelligent Reporting  A.01.07

Keyword: Report Template Design

One-line Description:

Missing syntax warning: Variables extended by a unique key need to be enclosed in brackets if used in mutiplications or divisions

Problem:

When a variable extended by a unique key is used in an expression with multiplication or division, the variable must be enclosed in brackets.  Not including the brackets will not be flagged by syntax checking but the report will not render.

Temporary Solution:

Enclose the variable in brackets

Fix Information:

This limitation is fixed in OpenLAB CDS 2.1


KPR#:55868  Product:OpenLAB - CDS2  Intelligent Reporting  2.0

Keyword: Report Template Design

One-line Description:

.NET Framework 4.6.1 update not compatible with OpenLAB CDS 2.0

Problem:

The .NET Framework 4.6.1 can affect the Intelligent Reporter editor functionality on OpenLAB CDS 2.0.
The reporting item properties may not be accessible in the template editor.

This does not affect the report generation. All report templates that were previously edited before installation of the .NET framework windows update will remain functional.

Temporary Solution:

The windows update installation of the .NET framework 4.6.1 can be temporary blocked by following the procedure:
https://support.microsoft.com/en-us/kb/3133990
.
If the update was already installed, refer to the following Microsoft support page to uninstall the .NET Framework 4.6.1 update:
https://support.microsoft.com/en-us/kb/3102436

Fix Information:

This issue is fixed in OpenLAB CDS 2.1


KPR#:56166  Product:OpenLAB - CDS2  Intelligent Reporting  2.1 (FR1)

Keyword: Report Template Design

One-line Description:

Report design with MS spectra plots

Problem:

The below note describes behaviors that can be observed reporting MS spectra.
When the number of spectra is important and leads to several pages of spectra reported, the following can be observed:

 - Page header or footer overlap
 - Blank page
 - Missing spectra

This relates to all MS spectra plot items.

Temporary Solution:

In order to correctly report the MS spectra, the page layout must be considered. 
We recommend to use in this case a group and repeating approach. To create a group, right-click on the spectra plot item in the report editor, and select "group". The group repeating criteria must be then edited in the spectra plot properties, such as to repeat on Peak_ID (unknown peak) or Compound_ID (expected identified compound) for example.

And the size of of the spectra plot considering the group repeating can be adjusted to report a certain number of spectra per page.

Fix Information:

n/a


KPR#:71235  Product:OpenLAB - CDS2  Intelligent Reporting  2.1 (FR1)

Keyword: Report Template Design

One-line Description:

No report generated when the expressions are not completed or correct

Problem:

The below issue is specific to OpenLAB CDS 2.1.

When a report is edited in the report template editor, every fields that refer to an analysis result is evaluated from the result set during the report generation.

Expressions like: " =Sequence_Description "

will be read from the result set currently loaded, and will return the value which was used for the sequence description during acquisition.
In OpenLAB CDS 2.1, as well as all revision of Intelligent reporting for all OpenLAB CDS revisions, when such expressions are miss-typed, 

Such as " =Seuence_Description "

An error message will appear during the report generation, because the analysis result called "Seuence_Description" does not exist in the result set. This message is usually pointing to the expression which had been incorrectly typed :

"System.ApplicationException Report code could not be compiled.
1. Message: 'Seuence_Description' is not declared."

The message can be difficult to read at the first read because it mentions different application services involved in the report generation, but for expression error, the first lines are the most important to identify the error. 

However, in the case of an expression evaluating the result of a specific analysis results such as:

"  =Sequence_Description = "SST01"  "

Where the actual value of the current result set sequence description is compared to "SST01". In this report generation, 2 important things will be evaluated:

1. Does the name of the sequence description is a string (is it a text value)?
2. Does this text is equal to "SST01"?

If these two tests will be successful, the result of this expression will be :
True

If the 2nd point is not matched, the result will be:
False

If the 1st point is not matched, the report will not be generated, and the report previewer will remain without any preview. For example, if no Sequence Description was entered during the acquisition, there is no value in the analysis results (No number or no text)
In that case the type of this value is "no type" and is compared to a text. And the evaluation of this result cannot proceed.

This last point is specific to OpenLAB CDS 2.1 and will be changed in a future revision to return in this specific case:
False

The point developed above is important for any filters of evaluation of a result value. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLAB CDS v2.2


KPR#:90697  Product:OpenLAB - CDS2    2.1 (FR1),2.2

Keyword: Report Template Design

One-line Description:

Intelligent reporting composite groups having misleading names in the report template folders

Problem:

Composite groups saved and used in report edition have a an constituent name and history in the content management.
When a new composite group is created in report edition, all existing composite groups are sorted, by name (from 0.ircg to n.ircg), and uploaded to the content management. 
This may lead to inconsistent names and history in the data back-end in the case on composite group have been deleted or moved to another project. 

Temporary Solution:

n/a

Fix Information:

Will be fixed in CDS 2.2. The name given in the report editor will be used to name the *.ircg file. 


KPR#:93291  Product:OpenLAB - CDS2    2.0,2.1 (FR1),2.2

Keyword: Report Template Design

One-line Description:

Error editing Intelligent Report templates migrated from OpenLAB CDS ChemStation or EZChrom

Problem:

The below affects all OpenLAB CDS 2.x revisions and updates.

If a report template is migrated from OpenLAB CDS ChemStation or EZChrom edition to OpenLAB CDS 2.x, you may encounter an error while generating the newly updated and saved template.

This is migration step error. This occurs only after report template modification with report templates coming from ChemStation or EZChrom, and only after modifying anything (filter, labels expression) in the chromatogram reporting item.
The report template editor is corrupting expressions in the Chromatogram report item

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLAB CDS v2.2.


KPR#:112794  Product:OpenLAB - CDS2  Intelligent Reporting  2.1 (FR1)

Keyword: Report Template Design

One-line Description:

Chromatogram custom signal axis scalling

Problem:

Some data may show reports without detector signal trace when applying custom signal scaling in the chromatogram plot of a report template such as, 0 to 6 mAU, pa or counts.
The affected data are the data having a signal drop from 0 to a high value (solvent peaks in GC, LC for example).

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLAB CDS v2.2 and OpenLAB CDS 2v.1 SR1 HF3.


KPR#:116526  Product:OpenLAB - CDS2  Intelligent Reporting  2.0,2.1 (FR1),2.2

Keyword: Report Template Design

One-line Description:

Report parameters as boolean in report editor must only have "Default Value"

Problem:

For report parameters of type boolean, you can only have True or False results. Therefore, you must have only one default value entered for this report parameter.
In the case some values had been selected in the "Available values" section, an error message will appear in the report parameter window. This error message prevents to edit the report parameter any further.

Temporary Solution:

Do not enter any "available value".

Fix Information:

This issue is resolved in OpenLAB CDS v2.3.


KPR#:116987  Product:OpenLAB - CDS2  Intelligent Reporting  2.1 SR1,2.2

Keyword: Report Template Design

One-line Description:

Single Data Analysis method parameter values may not be accessible for expected compounds

Problem:

The report of single data analysis value may not be accessible for expected compounds.

This affects only the report item: "Single Data Analysis Method Parameter" under the "Method information" section in the reporting items tree.

Temporary Solution:

Use the following reporting item:
"Single Data Analysis Method Table Row"
or the
"Data Analysis Method Information Multi Column"

And filtering these items on the following method content:

Method parameters / Compound parameters / Expected compounds

Fix Information:

This will be fixed in a further software release.


KPR#:150911  Product:OpenLAB - CDS2  Intelligent Reporting  2.1 (FR1)

Keyword: Report Template Design

One-line Description:

Filtering report item with the same data field containing several values

Problem:

This applies to filtering the results in the report items properties.
When the results must filter a data field with several values such as:

Filter 1        =Sample_Name like "xxx" 
Filter 2        =Sample_Name like "yyy"

The filters properties will automatically filter the report as following:

Filter 1        =Sample_Name like "xxx" 
And
Filter 2        =Sample_Name like "yyy"

Which is not the expected behaviors.

Temporary Solution:

The filter expression must be edited in one filter expression:

Filter 1        =Sample_Name like "xxx"  OR  Sample_Name like "yyy"

Usual visual basic logical operators can be used in the report expressions.

Fix Information:

N/A


KPR#:165325  Product:OpenLAB - CDS2  Intelligent Reporting  2.3

Keyword: Report Template Design

One-line Description:

Variables saved in the table summary calculation must be used after the table

Problem:

When a variable is saved in the column table under the summary calculation tab, the variable will not be accessible inside the table.

During a report generation, the report content is drawn from the top left to the bottom right of the report template. Therefore, variables saved using this workflow must be used after the table.

Temporary Solution:

the variables used in a table must be defined and saved before the table.

Fix Information:

This relates to a necessary report generation design and will not be fix in further software release.


KPR#:217394  Product:OpenLAB - CDS2  Intelligent Reporting  2.3

Keyword: Report Template Design

One-line Description:

Report missing peaks with other peak types (identified and part of groups)

Problem:

In OpenLab CDS v2.2, a checkbox was introduced to remove duplicate peaks. 
This checkbox is unfortunately not compatible with missing compounds reporting.

This checkbox was originally used to report peaks that belongs to several peak types such as identified peaks which belong to groups (Timed or Named groups).

Temporary Solution:

Report missing compounds in a separated table.

Fix Information:

This behavior will change in OpenLab CDS v2.4. An addition table, called "Compound And Group Results" will be added for that use case.
It will also improve the group reporting.


KPR#:234300  Product:OpenLAB - CDS2    2.4

Keyword: Report Template Design

One-line Description:

Migration of ChemStation Report template to OpenLab CDS v2.x

Problem:

In ChemStation, there are fields specific to the Chromatographic Data System backend Integration. For example OpenLab ECM 3.x  information such as:

 - Storage operator
 - Storage Path
 - Storage Server
 - Storage target Path
 - Storage Version

These fields will not be reportable in OpenLab CDS v2.x. Data backend location / version and other information are saved in the corresponding sample and injection fields (result set version, data file directory,...).

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:291101  Product:OpenLAB - CDS2  Intelligent Reporting  2.4

Keyword: Report Template Design

One-line Description:

Diagnostic data such as column information, module temperatures are not available in reporting

Problem:

Diagnostic data is coming from LC and  CE drivers and allow the users to report diverse module actual and set-points. Few example:

Sampler:
Injection needle, Temperatures at ru start and end.

Column compartment:
Temperatures, pressures, column information, number of injections.

This information is available for data acquired from OpenLab CDS v2.4 and later. This can be seen in reports using, in the report editor, the "Advanced Run Information" reporting item or also with single fields using the "Diagnostic Data".

However, the field will remain empty using the "Diagnostic Data" field. 
This  has been identified, and fixed in OpenLab CDS v2.4 update 03 and further releases.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:319688  Product:OpenLAB - CDS2  Intelligent Reporting  2.4

Keyword: Report Template Design

One-line Description:

Migration of report template containing multi-line expressions

Problem:

In OpenLab ChemStation or EZChrom Intelligent Reporting editor, it was possible to create new lines in the expressions to have better syntax overview with multi-lines. 

Expression like:
=If(Compound_Amount > 0,True,False)

Could be written as following:
=If(Compound_Amount > 0
    ,True
    ,False)

From OpenLab CDS v2.1 and OpenLab CDS ChemStation Edition C.01.10, reporting expression capabilities were improved to support additional visual basic expressions.
Unfortunately, the expression above would not be understood during report generation using this new report rendering service, as in visual basic such expressions should be written as following:

=If(Compound_Amount > 0,
    True,
    False)

Or using the character "_" to define anew line:

=If(Compound_Amount > 0 _
    ,True _
    ,False)


See Microsoft article - Statements in Visual Basic:
https://docs.microsoft.com/en-us/dotnet/visual-basic/programming-guide/language-features/statements

Report template migration using multi-line expressions must be therefore attentively investigated.
If the report was successfully generating reports before the revisions mentioned above, end of statement errors during report generation would be one symptom a report contains untranslated multi-line expression :

"Message: error BC30198: ')' expected" : When the parenthesis are placed in different lines.
 "'If' operator requires either two or three operands."

Temporary Solution:

Report templates containing multi-line expression must be edited to comply with the Microsoft visual basic statements reference.

Fix Information:

n/a


KPR#:322678  Product:OpenLAB - CDS2  Intelligent Reporting  2.3

Keyword: Report Template Design

One-line Description:

Report document template failing with error

Problem:

Document template is a functionality in reporting editor to print a pdf which would document all the template details such as:
- Report template version.
- Layout and detailed positions of the report items.
- Description and expression used in the different report items.
- Report audit trails and history.
- Software used for edition.

Report templates including a calibration curve plot snippet will not be able to be documented using the "Document Template".
The generation of the document will fail with the following error: "Failed to document the template. Please check the connection to the server".

Temporary Solution:

n/a

Fix Information:

This issue was observed in OpenLab CDS v2.3. 
This is fixed in OpenLab CDS v2.4 and future software versions.


KPR#:348575  Product:OpenLAB - CDS2  Intelligent Reporting  2.4

Keyword: Report Template Design

One-line Description:

Edition of custom variable, custom parameter or method override parameter expression may lead to corruption

Problem:

This issue is related to report template edition.

It applies to expression containing an operator ("*", "/", "+", "-" or such as "like") and a custom variable, custom parameter or any method override parameter.

The report generation may lead to error if such expression is edited in the expression editor (by clicking "fx" in the value properties).  
It occurs because the report editor inserts extra fields like in the expression when expression is displayed in the expression editor. 

Temporary Solution:

n/a

Fix Information:

This issue will be fixed in OpenLab CDS v2.4 Update 06.


KPR#:349873  Product:OpenLAB - CDS2  Intelligent Reporting  2.4 Update 03

Keyword: Report Template Design

One-line Description:

Custom parameter expression error in OpenLab CDS 2.4 Update 03

Problem:

In OpenLab CDS v2.4 update 03, report generation will show errors if any custom parameter expression is updated in the expression editor (by clicking "fx" in the field value properties dialog).
It applies to compound or sample custom parameters, and only in OpenLab CDS 2.4 Update 03.

Temporary Solution:

n/a

Fix Information:

This issue will be fixed in OpenLab CDS v2.4 Update 06 and higher revision.


KPR#:385844  Product:OpenLAB - CDS2  Intelligent Reporting  2.4

Keyword: Report Template Design

One-line Description:

Reporting method information snippets are duplicated in summary report outputs

Problem:

When a method information report item is used in a sequence summary or cross sequence summary report template, such as Acquisition method information or Data Analysis method information snippets, the method description will be duplicated in the report printout as many times as there are injections selected for the report generation.

This is due to a group repeat configuration embedded in the reporting snippet. 
This snippet will repeat based on method ID, which is different for each injection, even if the method name and version is identical at each injection.

Temporary Solution:

This internal grouping can be removed in the rdl file using a text editor.

Fix Information:

This will be fixed in a future release.


KPR#:409055  Product:OpenLAB - CDS2    2.5

Keyword: Report Template Design

One-line Description:

Formatting option is not available for MS peak purity ion table

Problem:

Formatting option is not available for MS peak purity ion table.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 08.


KPR#:61  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  2.0

Keyword: Report Templates

One-line Description:

Sequence Summary Extended template in Excel format not reporting the acquisition or processing method information correctly

Problem:

When exporting the sequence summary report to Excel, the Excel cells may be collapse when loading the generated excel file

Temporary Solution:

Manually resize the cells in Excel

Fix Information:

This issue is fixed in OpenLAB CDS 2.1


KPR#:62  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  2.0

Keyword: Report Templates

One-line Description:

Generating a report to word file format may generate a report containing not aligned report items

Problem:

If the report is generated with a word document file format, it can happen that report items from the report would not be aligned anymore to the rest of the items.

Temporary Solution:

Modify the report and slightly move the items which are not aligned in the word file format.
Generate the report and see if the alignment to the other reporting items is correct.

Fix Information:

This issue is fixed in OpenLAB CDS 2.1


KPR#:383434  Product:    5.0.0

Keyword: Report Templates

One-line Description:

Export to excel does not export the report header logo

Problem:

In OpenLab CDS ChemStation Edition C.01.10 and OpenLab CDS v2.1, the report services performing report generation have been changed. 
As the previously used rendering engine was no longer supported, this had been changed to another rendering engine. This change implies different behaviors in certain areas with positive or negative impacts on the report outputs.

This issue relates to report export to excel. In OpenLab CDS ChemStation Edition C.01.09 and previous revisions, the report header logo was exported to the excel file. With the new rendering engine, the logo will no longer be exported.


To export the report logo to the different excel sheets, the logo must be placed at the beginning of the report body. 
As page breaks trigger new excel sheets in the exported file, a logo must also be placed after any report page break to place a logo on the corresponding excel sheet.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:400986  Product:OpenLAB - CDS2    2.5,2.4 Update 06

Keyword: Report Templates

One-line Description:

The selection of RSD summary calculation is not saved with the report template

Problem:

After user has selected to calculate RSD with a label to the summary calculation and saved the report template, the RSD summary calculation remains unchecked with wrong a label upon reloading the saved report template.

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue and a fix is provided in the following releases:

OpenLab CDS v2.5
OpenLab CDS v2.4 Update 07


KPR#:73111  Product:OpenLAB  Client Framework  2.1 (FR1)

Keyword: Reports

One-line Description:

Description on unsaved entries is incomplete in Audit Trail dialog

Problem:

The description for entries currently in editing mode (and not yet saved) is incomplete. The PDF Export and Print buttons are enabled in Audit Trail dialog containing unsaved entries. 

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS 2.2. The "Review", "PDF Export", and "Print" buttons are enabled only when all entries in the Audit Trail dialog are saved.


KPR#:249784  Product:OpenLAB  Client Framework  2.3

Keyword: Reports

One-line Description:

Non-identified peaks may be missing in reports with non-Agilent instruments data

Problem:

For data acquired from non-Agilent instruments (such as Waters Acquity UPLC), the non identified peaks may be missing in the reports. 
This only affects non-Agilent instruments, and report templates including tables with non-identified peak reporting.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 06.


KPR#:299468  Product:LC and CE Drivers  RC 1200.NET  A.02.19

Keyword: Reports

One-line Description:

"Delete" entry in the audit trail raises an audit concern

Problem:

With OpenLab CDS and a G7129A ALS sampler, a change to the instrument method from the default Flush Port to Wash Vial records the following entries in the audit trail:
* Added Needle Wash Location with value <vial location>
* Added Wash Cycles with value <value>
* Deleted Wash Time with value 3 s
* Changed Needle Wash Location from Flush Port to Wash Vial
 
The entry for Deleted Wash Time refers to the wash time in the Flush Port mode which does not apply to the Wash Vial mode. Since this value does not apply, it is deleted from the method.

Temporary Solution:

Agilent recommends users recognize that, when changing the ALS wash mode from Flush Port to Wash Vial, the Wash Time value no longer applies and is deleted from the method. Refer to the Wash Needle topic in the OpenLab Help & Learning documentation.

Fix Information:

No fix planned.


KPR#:389530  Product:    

Keyword: Reports

One-line Description:

Tune Report: The autotune report does not include instrument name

Problem:

Autotune reports will contain the instrument IP address and serial number, but do not contain the configured instrument name.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:187399  Product:OpenLAB    2.2

Keyword: Roles and Privileges

One-line Description:

User with empty password cannot unlock Acquisition or Data Analysis

Problem:

When Acquisition or Data Analysis UI is locked out, a user who was created without a login password cannot unlock the UI.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 11.


KPR#:207007  Product:    ECM XT v2.3

Keyword: Roles and Privileges

One-line Description:

Users can delete their own data without deletion permission via web client

Problem:

Users who have only "read" and "write" permission (Edit content of project) in OpenLab CDS 2.3 with content management can delete their own generated data via content managment web client. 

Temporary Solution:

For workstation plus and client/server system, we recommend restricting user access to content management client by removing the permission "Access content using web client" from the users.

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 05. 


KPR#:318470  Product:    ECM XT v2.2,ECM XT v2.4,2.3

Keyword: Roles and Privileges,User Interface

One-line Description:

Orphan Property ID leading to sync failure

Problem:

The application has a job to clean obsolete property values in the database (Prop Cleaner Job) and one to synchronize users from LDAP to the Content Management (User Sync Job).

The Orphan Property ID issue occurs when the Prop Cleaner Job runs at the same time as (or within close time proximity of) the User Sync Job, resulting in deletion of property values that should not have been deleted and causing dangling references inside the database that prevents the application from doing further user synchronizations.

This issue affects the following Products and Versions:
OpenLab CDS v2.2, v2.3 and v2.4
OpenLab Server v2.2, v2.3 and v2.4
OpenLab ECM XT v2.2, v2.3, and v2.4

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab Server v2.5 and OpenLab ECM XT v2.5

This fix is also available in the following Software Updates:  
- OpenLabCDS v2.4 Update 04  and ECM XT 2.4 Update 01
- OpenLab CDS v2.3 Update 10  and ECM XT 2.3 Update 03
- OpenLan CDS v2.2 Update 07 and ECM XT 2.2 Update 01


KPR#:56  Product:OpenLAB Data Store  OpenLAB Data Store  2.0

Keyword: User Interface

One-line Description:

Chinese, Japanese, or Russian file names corrupted after download as a compressed zip

Problem:

File names are corrupted after you decompress a .zip file in Windows 7 using the windows 7 decompression tool. 
The issue is not observed when using other decompression tools.
The problem has been acknowledged by Microsoft and an hot fix is available. See http://support.microsoft.com/kb/2704299 for more information

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:79117  Product:    1.1

Keyword: User Interface

One-line Description:

SIM table is disabled if the last method loaded was SIM

Problem:

If the last method loaded was SIM, then when Acquisition is launched the SIM table is disabled. 

Temporary Solution:

Changing "Acquisition type" to Scan and then back to SIM enables the SIM table.

Fix Information:

This issue is fixed in GC/MS driver v1.2 for OpenLab CDS.


KPR#:90053  Product:    1.1

Keyword: User Interface

One-line Description:

Copy paste a row in the SIM table causes the acquisition Client to crash

Problem:

If you copy paste a row in the SIM table, the acquisition Client will crash.

Temporary Solution:

n/a

Fix Information:

This issue will be resolved in a future release of GC/MS driver for OpenLAB CDS.


KPR#:99440  Product:OpenLAB    2.1 (FR1)

Keyword: User Interface

One-line Description:

Cannot unlock session locked by user from different domain

Problem:

If Acquisition or Data Analysis session is locked by a user from one domain, it cannot be unlocked by another user from a different domain because the "Domain" field is not available in the login window.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS 2.2. The "Domain" field is available in the login window.


KPR#:105332  Product:    2.0

Keyword: User Interface

One-line Description:

Archive Offline  feature has been removed in OpenLAB Server 2.1 

Problem:

The Archive Offline feature introduced in OpenLAB Data Store 2.0 got removed in 2.1. Archive Offline should not be used in OpenLAB Data Store 2.0 since there is no De-Archive option for it.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:119122  Product:OpenLAB    2.1 SR1

Keyword: User Interface

One-line Description:

One UIB II channel is acquired but two signals are displayed in Data Analysis

Problem:

Only one UIB II signal channel is acquired, however, in Data Analysis the chromatogram displays two signals. The extra signal is the instrument trace that has the same name.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS v2.2. Only one signal is displayed for each injection.


KPR#:130075  Product:    ECM XT v2.3,ECM XT v2.2

Keyword: User Interface

One-line Description:

Search cannot handle Metadata which contains a µ

Problem:

When a document containing a µ symbol is uploaded, searching the document with a string using that symbol ( e.g. >5µl ) will not return any hit.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:131472  Product:    1.1

Keyword: User Interface

One-line Description:

EI tune evaluation report displays incorrect limit for 502/69 ratio

Problem:

The EI tune evaluation report displays "Ratio of 502 to 69 should be > 2%" but should actually say > 2.4%.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:137961  Product:OpenLAB - CDS2  CDS  2.2

Keyword: User Interface

One-line Description:

Not able to filter system activity log based on Time

Problem:

Form OpenLAB Control Panel, system activity log does not allow to enter time information in the filter, only date is allowed. This happens in v2.2. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:168842  Product:    ECM XT v2.3

Keyword: User Interface

One-line Description:

PDFs Which Include Localized Characters Can Appear Garbled in Web UI Previews

Problem:

PDFs containing localized characters can appear garbled when viewed through the Web UI preview screens.

Temporary Solution:

n/a

Fix Information:

The PDFs can be downloaded and viewed through any PDF reader application.  They will show up correctly.


KPR#:180338  Product:    ECM XT v2.3

Keyword: User Interface

One-line Description:

First time login to the Content Management Web UI can take up to 60s

Problem:

After a reboot of the server or a restart of the services, login in to the Content Management Web UI can take up to 60 seconds. This is mainly caused by the Access Control List and permissions checks on repository objects required to build the dashboard.

Temporary Solution:

n/a

Fix Information:

No fix planned for this issue.


KPR#:225514  Product:    ECM XT v2.3

Keyword: User Interface

One-line Description:

Activity Log Not Viewable in Chrome 67 or later (ECM XT 2.2, 2.3)

Problem:

Using Chrome 67 or later to view the Activity Log in ECM XT 2.2 or ECM XT 2.3 is not possible. UI elements are not rendered.

Temporary Solution:

For ECM XT 2.2 or ECM XT 2.3 - if the customer needs to view the Activity Log, please use Internet Explorer or Edge. 

Fix Information:

Fixed in Version 2.4


KPR#:272423  Product:    CA 3.1

Keyword: User Interface

One-line Description:

Time displayed in QualA does not match local time if DST is not set correctly

Problem:

If Daylight Saving Time is set incorrectly (i.e., DST is set to ON when for the specific region it should be OFF OR it is set to ON when it should be OFF), then current time in QualA is shown differently from the local time. The difference is 1 hour.

Temporary Solution:

Set the Daylight Saving Time to the value that is appropriate for the region.

Fix Information:

n/a


KPR#:296392  Product:    ECM XT v2.3

Keyword: User Interface

One-line Description:

No Tree in DA after CDS 2.3 Update 06 installation with CM

Problem:

After installing OpenLab CDS 2.3 Update 06 with Content Management, the Data Selection tree in Data Analysis is not visible.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.3 Update 07.


KPR#:306783  Product:    2.0

Keyword: User Interface

One-line Description:

The information of the modified person on the folder is incorrect in the Datastore WebPage

Problem:

In the Datastore Web-Page the user who has a Folder created is displayed as the modified User, even if other users have modified the Content of the Folder (added Files).

Temporary Solution:

n/a

Fix Information:

The Issue is fixed in OpenLab Server 2.1.


KPR#:307134  Product:    ECM XT v2.3

Keyword: User Interface

One-line Description:

Pagination disappears when search returns more than 250 results 

Problem:

The pagination on the search results page disappears when more that 250 hits are found.

Temporary Solution:

n/a

Fix Information:

The Search User Interface as been redesigned in version 2.4, pagination is no longer displayed. User needs to keep scrolling down to see the search results


KPR#:372530  Product:    ECM XT v2.5

Keyword: User Interface

One-line Description:

Incorrect rendering of MS Office documents in preview

Problem:

MS Office documents previews are not showing up correctly.

Temporary Solution:

n/a

Fix Information:

No Fix planned for this issue, As a workaround, download the files and view in their native office applications.


KPR#:58  Product:OpenLAB Data Store  OpenLAB Data Store  2.0

Keyword: User Interface , Audit Trail

One-line Description:

Activity Log not displayed in web browser when using Chrome 5.1

Problem:

Google Chrome version 51.0.2704.63(64-bit) will not display the Activity log in Data Store Browser

Temporary Solution:

n/a

Fix Information:

Update Chrome to 51.0.2704.103 or newer


KPR#:44846  Product:OpenLAB - CDS2    2.0

Keyword: Workflow

One-line Description:

Processing Method Role issue

Problem:

In OpenLAB CDS 2.0 and OpenLAB CDS 2.1, if a user has all "Processing Method" privileges exception for "Save result set method", the following cannot be performed:
- Link data to an existing processing method
- Reprocess data

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS v2.2.


KPR#:354011  Product:OpenLAB    2.5

Keyword: Workflow

One-line Description:

Data acquisition is interrupted on GCMS SQ when system is in failover mode

Problem:

Data acquisition on GCMS SQ is interrupted when the system goes into failover mode.

Temporary Solution:

n/a

Fix Information:

This issue is fix is in OpenLab CDS v2.5, OpenLab CDS v2.4 Update 07, and OpenLab CDS v2.3 Update 12.


KPR#:468519  Product:OpenLAB - CDS2  Installer  PL 1.4

Keyword: Workflow

One-line Description:

Data collection Service does not start after upgrade

Problem:

After the Upgrade of an OpenLab Server from 2.3 to 2.5 with external SQL DB the Data Collection Service could not be started anymore after the upgrade is finished.

Temporary Solution:

A repair of the Data Collection Service will solve the issue. Navigate in the Windows Control Panel to Programs and Features and execute a repair on "Agilent OpenLab Data Collection Service". A reboot will be required after the repair.

Fix Information:

This Problem is addressed in Version 2.6 of OpenLab