Software Status Bulletin

OpenLAB CDS     M84xx

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.

Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

Keyword: 68xx Driver

KPR#:147 6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.
KPR#:148 Customer can't install colum information from catalog if column description is blank
KPR#:150 Setting a Hold time of 0.0 does not work correctly with GC6890
KPR#:156 GC Driver and OpenLAB CDS 2.2 Version Number clarification.
KPR#:157 OpenLAB 2.1: Unable to download syringe change to GC
KPR#:159 6890 online help has the bad strings in Injector page.

Keyword: 78xx Driver

KPR#:308 Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run
KPR#:312 Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890
KPR#:313 During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.
KPR#:314 Method print out with 7890 configured does not show total GCc run time.
KPR#:315 There is no "Inlet Septum Purge" event in Runtime Events table - EZChrom
KPR#:316 External Device "Not Ready" ignored by OpenLAB CDS ChemSataion and EZChrom
KPR#:318 Aux Flow Limited to 150 mL/min even when pressure is less than Maximum
KPR#:319 Post Run Flow Rate has default that out of range and value seems not to be stored
KPR#:320 Method User Interface does not correctly load the content of a method.
KPR#:324 Does not delete previous open GC method event table when load method. Wrong injections can be created.
KPR#:325 Method download to GC while in sequence causes it to disconnect and sequence stops.
KPR#:326 7890 method print doesn't include post run time
KPR#:335 Crash of Software after check "Show Threshold Value as remaining time" in EMF Options
KPR#:346 Error Unhandled Exception when changing columns and a Gerstel CIS4 in installed in the 7890.
KPR#:347 Incomplete Method Parameters for xCD in Acquisition Method Report
KPR#:349 Actual flows displayed by CDS aren't the same as the setpoint flows
KPR#:350 Print method does not include all MMI setpoints: Purge time, Post Run Temp, Time, Flow
KPR#:351 Extend run does not extend the acquisition of the Intuvo 9000 GC
KPR#:352 Cannot Add User-Defined EMFs on Intuvo 9000 GC
KPR#:355 ChemStation Instrument actuals showing D2 Bus Temperature with no D2 bus installed
KPR#:356 Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret
KPR#:357 Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.
KPR#:360 Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered
KPR#:362 GC driver is missing for the current build installed while upgrading from 2.1 to 2.2.
KPR#:367 Right Clicking on Method Editor makes UI hide behind Instrument Screen
KPR#:368 Incorrect Values in 9000 Pressure/Flow Calculator
KPR#:369 Make changes to guard chip on Intuvo 9000 GC, audit trail just says temperature changed
KPR#:370 Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest
KPR#:371 Should not be able to download a method while a in a GC run or sequence.
KPR#:373 Method Resolution Does not take into account default column temperature limits.
KPR#:376 The Local User Interface(LUI) on the Intuvo 9000 GC shows long name for connected data system.
KPR#:379 Location of Intuvo 9000 GC System Health Report should be moved
KPR#:380 Link to Intuvo 9000 GC help does not work.
KPR#:381 Event drop downs are black when creating a new method
KPR#:383 PCM will not control in constant flow.
KPR#:385 RTL for OpenLAB CDS: Calibration Runs dialog shows no chromatogram or compound table for loaded data or Results from calibration runs
KPR#:386 RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected.
KPR#:387 Acquisition crashes when user clicks on RTL Import/RTL wizard
KPR#:388 RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method when setting a Target retention time.
KPR#:422 HS Sleep/Wake mode should sync with GC Sleep/Wake mode
KPR#:431 Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.
KPR#:432 Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.
KPR#:435 GC Method Resolution results in “Object Reference” error message and occasional crash
KPR#:438 When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".
KPR#:439 Downloading method parameters (like oven temperature) on a 6890A does not work with OpenLab CDS 2.4
KPR#:472 Chromeleon: Intuvo trigger two instrument notification for configuration changed
KPR#:473 Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not
KPR#:474 Chromeleon: GC: Column length can only be calibrated once in Online Method Editor
KPR#:475 Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail
KPR#:476 8860 Open Lab CDS EZChrom compact license is invalid.
KPR#:477 Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.
KPR#:478 6890 - cannot set post run flow for packed column
KPR#:479 Chromeleon: GC 6850A and 6890A: GC online method is not editable
KPR#:480 Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act
KPR#:481 Chromeleon: GC 6850A: Cannot create instrument method
KPR#:482 Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor
KPR#:483 Chromeleon: GC8890: Blank evaluation setpoints missing in method report
KPR#:484 Signal Scaling is incorrect for the 6890
KPR#:485 Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help
KPR#:486 Chromeleon: GC8890: Issues during sequence execution
KPR#:487 Chromeleon: Changes made in 68xx Edit Online Method not applied or reported
KPR#:488 Error when loading GC method without Blank Run Analysis setpoint
KPR#:489 Chromeleon: Corrected column length will not save after manual method resolution
KPR#:490 Chromeleon: Signals from previous method persist in new method
KPR#:491 Chromeleon: ECD Help page cannot be accessed
KPR#:492 Chromeleon: All 8860 signals not displayed or available in report
KPR#:493 Chromeleon: Error occurred at several points of operation
KPR#:494 Chromeleon: GC6890: Front Injector parameter change in Online method not applied
KPR#:495 Chromeleon: GC6890A: Method download fails
KPR#:496 8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent
KPR#:497 Chromeleon does not recognize the tray with Back Injector installed.
KPR#:498 Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved
KPR#:499 Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.
KPR#:500 GC6890: Valid vial ranges are not correct for 6890 in some cases
KPR#:501 Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.
KPR#:502 When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4
KPR#:503 Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)
KPR#:504 Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration
KPR#:505 Chromeleon: GC6850: Partial Data option causes issues during sequence execution
KPR#:506 Chromeleon: GC6890: Unexpected audit trail entries during endurance run
KPR#:507 SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.
KPR#:508 Not able to download flow setpoints to 6890 VI inlet.
KPR#:509 Chromeleon: Incorrect conversion and missing unit when using pressure setting bar
KPR#:510 68xx: Chromeleon: System with G4513 won't make 1.1 uL injection
KPR#:511 Chromeleon: System crash: system slow and then crashing
KPR#:512 8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4
KPR#:513 B,04.03 SP2 will not connect to an 8890 GC.
KPR#:514 Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.
KPR#:515 3.0 SR2 driver fails SVT on OL CS C.01.09.144
KPR#:516 OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.
KPR#:517 Chromeleon: SVT Chameleon 2.1.30 Fails
KPR#:518 Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4
KPR#:519 8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.

Keyword: Acquisition

KPR#:597 68xx: Chromatogram for channel randomly offset, shifted
KPR#:44589 "Autoscale Y-axis" toggle does not work in Online Signal window
KPR#:44591 Sequence editing and updating may get stuck at wrong state due to timing issue
KPR#:57764 Auto config twice in succession cause system hang
KPR#:68592 Agilent OpenLAB Instrument Service would take longer than 2 mins to go to running state
KPR#:70704 User cannot import an English CSV file in European OS
KPR#:72004 "Injection time" of aborted injections are given Epoch Time of 1600-12-31 followed by time and UTC
KPR#:72639 From an OpenLAB CDS 2.0 client, Viewing currently running sequence on any instruments configured on an OpenLAB CDS 2.1 AIC is not possible
KPR#:72656 When using Date and Time as token, the resolved values for Single Sample Analysis and Sequence are not consistent
KPR#:73666 Exception is thrown when result filename starts with spaces
KPR#:73942 Instrument Modules section in report does not list the SS420x or its properties
KPR#:75469 TIC signal is not displaying in Online Signal window during data acquistion if none is selected in GC's signal setting
KPR#:80705 EZChrom methods fail to import in OpenLAB CDS 2.1
KPR#:85551 Network issues with DHCP may cause unexpected behavior on a Workstation installation
KPR#:85599 GC/MS sequence aborts when Server is disconnected
KPR#:85603 Connection problems with hardware could put the instrument in indeterminate state
KPR#:85608 Submitted or Validating run items will get aborted if connection to OpenLAB Server is lost
KPR#:85619 In case of overlap injections, "Stop sequence after current run completes" aborts the current run ONLY and discards the already prepared sample
KPR#:85631 After performing 'Review Completed Injections", the subsequent injections within the same sequence will have the same injection time
KPR#:89033 Cannot re-launch LC instrument after closing acquisition client
KPR#:98690 35900E module list is truncated when printing to XPS in landscape orientation
KPR#:101690 Replicate injections may not run when editing current running sequence more than once
KPR#:119595 Cannot print sequence from sequence layout
KPR#:120121 Instrument status goes Idle during sequence more than 250 runs
KPR#:123245 Printing method in Word format shows incorrect total page count in footer
KPR#:143348 TIC signal is not displaying in Online Signal window during data acquistion if none is selected in GC's signal setting
KPR#:163990 Acquisition Client does not get failover notification when AIC switches to failover
KPR#:181523 Instrument client crashes upon opening a dual GC sequence file longer than 155 lines
KPR#:182676 Need warning message that mismatched labels in sequence will cause reports not to be generated
KPR#:183680 Sequence is stuck in "Reporting" when processing method calls for hardcopy report but default printer is not configured
KPR#:184578 Acquisition crashes on the second click on "Print" to display GC Headspace method parameters
KPR#:186458 Cannot take snapshot of current running injection after closing/opening same client or opening new client
KPR#:197007 Session connection to instrument controller is lost when ELSD is left in standby mode
KPR#:198003 Detectors do not perform auto-balance when no injection/instrument blank is selected as injection source
KPR#:215920 The current running/pending sequences might be interruptted due to unstable network
KPR#:217569 In OpenLab CDS v2.x, the raw data (.dx) acquired on Agilent LC modules in general are larger in size
KPR#:219860 Sequence creation template not working for back injector on GCs
KPR#:230280 If default printer is not a physical printer, RX files may to be missing in result sets
KPR#:242941 Possible network printing issue after upgrade to CDS 2.4
KPR#:244275 RX files missing in result sets
KPR#:269040 There is no indication for user to start a manual injection when the injection source is specified "External"
KPR#:272160 Cannot "Submit Sequence File" from API due to case sensitive in compound custom parameter name
KPR#:281641 Acquisition crashes with error "System.Argument.Exception: name already exists" when selecting processing method
KPR#:282199 Sample or compound custom parameter values with "," digit separator not handled properly
KPR#:283230 Cannot "Submit Sequence File" from API when optional sample custom parameter is missing
KPR#:298529 Acquisition client crashes upon launching Hitachi instrument
KPR#:303675 The configured instrument modules in acquisition method report may show in alphabetical order
KPR#:305373 Print icon in Acquisition is greyed out
KPR#:314007 "Unable to connect to instrument server" after OpenLab CDS client is locked
KPR#:314956 User sporadically fails to connect to instruments when using Sample Scheduler or Walkup
KPR#:318941 RX file generation fails sporadically when saving results
KPR#:343559 Injection audit trail records the changed objects of an acqusition method not the corresponding values when the acqusition method can be automatically resolved upon sequence submission
KPR#:346715 Instrument goes offline upon opening incompatible sample prep method
KPR#:353246 Failed to upload partially acquired result sets due to system failure
KPR#:367304 MS instrument cannot run sequence after upgrading to OpenLab CDS 2.3 Update 08
KPR#:373129 User specified result path is not saved with the user settings
KPR#:377012 Performing snapshot or review completed injections may cause current running single sample analysis or sequence to terminate due to unstable network
KPR#:378842 Stopping runs from 6890 GC's key pad does not get recorded in activity log and injection audit trail
KPR#:387598 Manual editing of column tags used in G1316A/B/C is not supported
KPR#:387714 Chromatogram is shifted, offset in 6890
KPR#:391994 A sequence audit trail entry "Sequence automatically updated: Removed duplicated entry ids" is observed on an upgraded system
KPR#:393545 Changing instrument setpoints is not possible from instrument status dashboard without the proper permissions
KPR#:401312 Instrument Client may close unexpectedly after repeatedly clicking on Take/Release Control of the instrument
KPR#:404386 Shimadzu GC stays connected after closing connection
KPR#:409420 Acquisition method UI is not displaying for Agilent GC with PAL3 if not configured properly
KPR#:414614 Session connection has been lost
KPR#:414957 "Failed to set fraction start info. Operation is not valid due to the current state of the object."
KPR#:416240 Sequence creation template (.stx) can be overwritten in Portuguese system
KPR#:417310 The current data acquisition may get interrupted after performing a snapshot
KPR#:421099 OpenLab CDS v2.5 Russian system crashes when editing sample custom field
KPR#:422891 Sample Scheduler doesn't offer dual External injection when GC is configured with dual gas sampling valves only
KPR#:426647 Part of the configuration UI on some instruments is cut off due to resizing issue
KPR#:427117 Partially acquired result set may not be available due to AIC power failure
KPR#:427662 Starting acquisition with 7697A headspace causes XML error entry in Activity log
KPR#:431478 Last lines of dual sequence gets unchecked after submission
KPR#:450186 Instrument stays "not connect" after successfully launching instrument client
KPR#:451902 Run queue layout is not saved and always back to default settings
KPR#:461280 Current running dual sequence table locks pending lines from editing as run progresses
KPR#:474496 Error occurs upon launching instrument
KPR#:480593 After changing a vial in a running sequence, the old vial is injected
KPR#:485102 Sequence may get aborted with error "same file is being used from different folders"
KPR#:487578 Editing a running sequence on Agilent GC with Headspace may fail
KPR#:488808 Microsoft.NET framework error when displaying TIC Scan signal on Online Signals plot
KPR#:496334 Acquisition client stuck at loading with an empty acquisition method UI
KPR#:496468 Cannot edit current running sequence, review completed injections or perform snapshot sporadically from instrument client
KPR#:510068 Not able to view current running sequence when result name exceeds 28 double byte characters
KPR#:536263 The injection time is Window's epoch time if there is no injection performed.
KPR#:536337 Instrument client may close unexpectedly with errors upon maximizing its window
KPR#:538303 Instrument client may close unexpectedly upon clicking "Release" button
KPR#:585417 Not able to load result set due to a failure editing/updating running sequence
KPR#:586513 Instrument client sporadically becomes non-responsive upon starting snapshot on current running sample
KPR#:589714 Sporadically an unexpected error occurs upon relaunching Hitachi LC
KPR#:590549 Instrument client crashes upon unlocking a locked manual resolution screen by a different user
KPR#:594679 Result set cannot be loaded in Data Analysis due to duplicate data files
KPR#:603515 Result set cannot be loaded for reprocessing due to corrupted data
KPR#:610537 Diagnostic data sometimes not available for reporting
KPR#:616603 Error occurs upon clicking on "Edit Signature Settings" of a project
KPR#:619757 Running sequence gets interrupted by unexpected exception during editing
KPR#:623774 "Lost Connection" message pops up upon launching instrument with no designated storage path
KPR#:625464 Sample Scheduler not able to get the proper sequence line information when sequence is aborted due to method validation error
KPR#:626689 Not able to edit a running sequence due to a timing issue when switching between "View Running Sequence" and "Editing" mode
KPR#:627087 The version of Apache HTTP Server is out of date
KPR#:627390 Unexpected error occurs upon closing manual resolution UI window
KPR#:635218 "Agilent Test Services" and "Agilent Test Services Central Management" services are not started after a server restart
KPR#:639409 Run gets interrupted when run queue being re-ordered
KPR#:647289 Ad Hoc mode is in general not supported for Agilent LC or GC with a 3rd party module
KPR#:652699 Sequence run gets interrupted due to an unexpected error
KPR#:653140 Incomplete injection list after a result set loaded in Data Analysis
KPR#:662162 Current running sequence is stuck in "In Review" mode
KPR#:667955 Runs submitted using Sample Scheduler gets interrupted
KPR#:668002 "Unsaved changes" message box prompts upon closing Hitachi LC
KPR#:683209 FLD signal not integrated by delay calibration
KPR#:688272 Error occurs when PC name is changed and then reverted back to the original name
KPR#:692104 Online Signal sporadically disappears
KPR#:698266 Reports cannot be generated at the designated folder (Windows file system) when using Sample Name or Data File Name with a trailing space as subdirectory.
KPR#:703592 Acquisition or Data Analysis window closes unexpectedly upon unlocking
KPR#:718091 A suspended sequence run with a wait line may resume and complete data acquisition without waiting
KPR#:726036 A sequence run stays in "In Review" state and cannot proceed to completion
KPR#:728775 Empty data files may be stored when a sequence run is aborted due to a hardware error
KPR#:730405 Sequence is stuck in pending state on PerkinElmer GC
KPR#:732076 Some columns defined in a sequence CSV file (in Portuguese) cannot be imported
KPR#:732078 Front sample type defined in a dual sequence CSV file is applied to all back samples upon importing
KPR#:736250 Fraction Collection does not happen per the defined locations when sequence is run as Separate single injections
KPR#:737649 Sequence run stays in "Aborting" state forever
KPR#:738062 Sporadically the method UI window stays blank for more than 30 seconds after instrument has been launched
KPR#:738064 Instrument client crashes upon canceling out multiple method resolution windows
KPR#:741211 Communication error occurs while trying to reach Agilent.Scheduler.Agent
KPR#:753959 Sequence is in aborting endlessly due to method resolution
KPR#:760565 Cannot import "Injection Source" information in a CSV/TSV file into sequence table
KPR#:763591 Instrument shutdown on Agilent GC/HS system causes unrecoverable pause
KPR#:773167 Missing injections when a completed result set is loaded in Data Analysis
KPR#:774529 Acquisition method UI does not refresh to display the updated configuration settings on Agilent GC instruments
KPR#:781008 PE TurboMatrix HS with Agilent GC Cannot be Configured More Than Once
KPR#:781990 Bracketing mode specified in sequence table is reset back to "None" when the completed result set is loaded in Data Analysis
KPR#:786509 Sequence submitted from Sample Scheduler failed to run when fraction collection is disabled in the specified acquisition method.
KPR#:791399 Change in status of the GC not being properly broadcast to external interface.
KPR#:809132 No rx file is generated when submitting a sequence with a sample prep method which has a long name
KPR#:935393 A certain injection line is locked from being edited in a running sequence
KPR#:936041 Run queue stays in "Paused" state after the current acquiring sequence is aborted due to missing vials
KPR#:936076 Not able to select delay sensor for Delay Volume Calibration when two or more fraction collectors are present in the instrument configuration
KPR#:937168 "Failed to set resource properties for SQ" exception thrown when performing retrieve method from instrument by an SDK based application
KPR#:947599 Sequence can't be opened for editing
KPR#:953005 Microsoft .NET Framework unhandled exception occurs when viewing a currently running or pending sequence.
KPR#:954500 Wrong sample prep method is used for overlap injection
KPR#:958457 Online signals window shows red start line when a run is aborted due to a missing vial on Agilent GC
KPR#:960515 Submission time for runs submitted from GC plugins is not displayed in Run Queue
KPR#:960914 Bin files that contain LCMS signals are randomly missing from some injections in a completed sequence run
KPR#:961459 Acquisition method version is not displayed for some injections in report
KPR#:969144 Unhandled exception occurs upon launching instrument or viewing a running sequence
KPR#:988157 Result set loaded in Data Analysis is found missing injection(s)
KPR#:989142 "Failed to process injection" occurs due to invalid xml characters entered in sample description
KPR#:991150 Run Queue displays wrong sequence name when an untitled sequence run as separate single injections
KPR#:1026879 Cannot connect to instrument successfully
KPR#:1030169 Importing a sequence CSV file failed with error.
KPR#:1048903 AIC replication issue in mixed CDS / MassHunter systems

Keyword: Acquisition,Data Analysis

KPR#:174167 Acquisition setpoints for single injection not reflecting the parameters used

Keyword: Admin Reports

KPR#:940702 Roles and Privileges Report causes error

Keyword: Administration

KPR#:244534 New users don't see data and projects in Content Manager
KPR#:376731 Not possible to delete project related files form the Content Management user interface.
KPR#:477707 No specific privilege is required to access the CM Admin console
KPR#:487437 Java JMX RMI vulnerability
KPR#:534773 Restore fail when the new server is on a different subnet
KPR#:539989 A new domain user can't create projects
KPR#:549030 Archive fails if a file with the same name has already been archived
KPR#:567527 Backups can fail if the available C disk storage space is too small
KPR#:567986 Backup aborts due to timeout error
KPR#:577035 Installation stalls at Agilent Distributed Transaction coordinator install step
KPR#:582137 Backup Utility fails if IP address is used for DB server connection
KPR#:588447 If one archive job fails, the others should continue
KPR#:588450 Archive jobs get stuck, requiring a cleanup
KPR#:588458 Archive job in a sub-folder should be removed when manually archiving a parent
KPR#:600186 Data files with names including semicolons (;) cannot be uploaded to Content Management
KPR#:663493 OpenLab ECM XT not affected by security issues in log4j-1.2.17
KPR#:687074 Customer IT scan identified vulnerability CVE-2021-4104
KPR#:708407 Version mismatch in SVT for Data Collection Agent and Service
KPR#:954003 Cannot resotre FB database
KPR#:954006 Rest API crashes with domain users in CP but removed from domain
KPR#:1044816 OpenLab Software Installation Verification Test fails with ECM backend
KPR#:1048901 The AGTOL.log file is missing from 2.7 systems

Keyword: Administration,User Interface

KPR#:267323 Activity Log in OLCP does not record the Application name when login from the Web UI

Keyword: Audit Trail

KPR#:119673 Audit Trail shows "Unknown" user and "Manual Control" category when running method with "Acquire" option unchecked
KPR#:120285 Audit Trail shows "Unknown" user if you make changes to current running method
KPR#:171556 Audit trail shown “Unknown” in the Manual Control category for method changes in running sequence
KPR#:220418 Review button in Audit Trail is disabled for entry "Upgraded method from previous version"
KPR#:229036 Audit trail table in sequence report printed from instrument client is spanned in two rows for each entry
KPR#:288861 Reprocessing injection triggers log with different wording in audit trail and activity log
KPR#:303841 Reprocessing injection triggers log with different wording in audit trail and activity log
KPR#:303980 Injection time for imported ChemStation data is rounded down to the minute
KPR#:307681 Sequence/method loses its audit trail if it is saved with same name
KPR#:348093 User who last modified and saved the method appears in method audit trail upon resolving method resolution
KPR#:378080 E-Signature description not automatically updated for new created user
KPR#:435442 Processing method audit trail shows incorrect values after changing values in signals smoothing tab
KPR#:449320 No record in Audit Trail when disabled calibration points are re-enabled after reprocessing
KPR#:450949 The original user who created the sequence is listed in the sequence audit trail as the user who imported the sequence from a result set
KPR#:467098 Processing method audit trail not displayed from processing method settings after loading new data
KPR#:468541 'Save Method As' generates incorrect method audit trail entry for UV reference spectrum
KPR#:529592 Result set name not recorded in activity log after import
KPR#:548332 Renaming compound creates calibration curve removal entry in audit trail
KPR#:555984 Some of the Injection audit trail entries may not be recorded due to a failure downloading of a result set
KPR#:606512 User ID is used to record injection audit trail entries under certain circumstancess
KPR#:653350 Processing method audit trail entry for existing “Relative from” option is shown incorrect when changed from “On blank” to” On Current”.
KPR#:727200 Modifying properties of MS library report snippet will not get recorded in the report template audit trail.
KPR#:732157 User is not prompted to enter 'Reason for Changes' when linking method
KPR#:971312 Value of RRT ratio, or factor of reference compound are not captured in the audit trail
KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1

Keyword: Audit Trail,Workflow

KPR#:183239 Sequence/sample reports and Injection Audit Trail only show user who submitted sequence, not user who modified running sequence

Keyword: Calibration

KPR#:44803 Performing MS Quantitation using OpenLAB CDS ChemStation data
KPR#:44942 Calibration curve update timestamp for missing compound
KPR#:44965 Data field CalibCurve_CorrCoefficient is not properly labeld
KPR#:98815 Log / Log calibration curve model not drawn correctly in the report printout
KPR#:395508 Help and Learning needs updated statement regarding all calibration options or levels are supported with timed groups

Keyword: Configuration

KPR#:1 Instrument opened with a channel conflict is in a quasi-Not Connected state
KPR#:2 COM port information for clients does not match AIC COM port information
KPR#:44563 Canceling out of instrument auto configure still deletes all previous configurations
KPR#:146950 Using OpenLAB CDS Waters Acquity driver the PDA ( 3D option) is pre-set as default values as well for 2D Detectors
KPR#:195581 Unconfigured Sample Scheduler Agent causes Windows logs on CDS 2.3 AIC's
KPR#:480262 Authentication issue in a multi-domain environment
KPR#:592977 Logon to OLCP is not possible
KPR#:602493 Instrument can't be configure with TLS 1.0 disabled
KPR#:733079 Slow login performance when server and user domain don't match forest name
KPR#:751581 Multiple domain support is lost after upgrade
KPR#:751589 CDS 2.7 won't add user in a multi-forest domain
KPR#:751772 When starting "OpenLab Configuration" or "Shared Services Maintenance" an error is shown
KPR#:787329 Unable to start Agilent OpenLab Data Collection Service after installing OpenLab CDS 2.6 update 09
KPR#:804967 OpenLab CDS is not starting due to invalid host name
KPR#:1049554 Apache HTTP Server vulnerabilities

Keyword: Customization

KPR#:465565 PDF extraction failing

Keyword: Data Analysis

KPR#:44755 Custom Calculation results containing a list of values and empty values, will lead to empty value in case of summary calculation performed with another Custom Calculation
KPR#:44838 Incorrect EIC exctraction
KPR#:55476 Create processing Method without the proper privileges.
KPR#:56074 Signal Alignment doesn't refresh
KPR#:56585 Wrong error message is thrown while opening same PDF report twice from DA
KPR#:71335 "Extract Chromatogram" option not available for LC/MS Chemstation data
KPR#:72603 Manual integration: different results for nested baseline for reprocess with and without clear
KPR#:73281 "Add/Update MS compounds" does not work on SIM data acquired in OpenLAB CDS 2.0
KPR#:73594 Amount is not calculated
KPR#:73632 New result set with baseline corrected is not showing the * next the signal name
KPR#:73953 "Response Window Type" is disabled for manually added compounds and qualifier ions
KPR#:85380 Importing a result set file (.olax) could lead to misleading versions
KPR#:105659 The master processing method is not linked properly to the imported EZChrom result set file
KPR#:106822 Incorrect Signal Names after importing ChemStation Data
KPR#:109858 LC/MS SIM data acquired in MMI is not displayed in TIC in Data Analysis
KPR#:111165 "Send spectra to NIST MS program" works only for first user, fails for all subsequent users
KPR#:111815 Import raw data from the ChemStation fails
KPR#:124594 Quantification of compounds or groups using a reference calibration curve fails if reference is missing in injection
KPR#:127347 Search field does not return all applicable results when searching for a result name
KPR#:130739 Cannot load result set in Data Analysis due to missing/corrupted .acaml or .rx files
KPR#:135459 Incorrect injection date for data file imported from OLCDS CS C.01.05
KPR#:137136 Cannot process data after adding a qualifier to ISTD compound
KPR#:146452 Asterisk * is shown next to injection even though all manual integration is removed
KPR#:147267 Slow performance in processing SIM data
KPR#:148123 File Upload Queue Error "Target file is inaccessible. Upload cannot be performed."
KPR#:148301 "Qualifier group details" table is not displayed for ISTD that fails qualifier criteria
KPR#:155331 Incorrect injection date for data file imported from OLCDS CS C.01.05
KPR#:155332 Incorrect injection date for data file imported from OLCDS CS C.01.05
KPR#:155661 Incorrect category displayed in the "Reason for Changes" window
KPR#:160749 Injection error "Cannot run integration" if data has two MS signals with same name
KPR#:160878 Sliders in the isoabsorbance plot are not always synchronized
KPR#:172088 User without "Save Master Method" privilege can still save master method in Data Analysis
KPR#:172479 Not all signals of EZChrom method are imported
KPR#:173214 "Data storage not available" when starting Data Analysis
KPR#:176350 Canceling a method link will lead to different method parameters
KPR#:176774 No signal in snapshot if snapshot is performed immediately after start of run
KPR#:178050 User without “Save master method” privilege cannot save results
KPR#:178215 Calibration curve does not start from zero
KPR#:178342 Data Analysis is slow to open with projects that have many folders
KPR#:180840 Incorrect injection date for data file imported from OLCDS CS C.01.05 or ChemStation B.04.03
KPR#:181176 Data Analysis crashes with GPC 1.0 plugin (G7860AA)
KPR#:181560 Incorrect calibration curve date after reviewing completed injections or reprocessing
KPR#:184527 Unexpected error occurs while importing raw data (ChemStation or EZChrom)
KPR#:188689 User without "Save Master Method" privilege can still save master method.
KPR#:188789 Compound identification fails when different compounds have same quantifier ion
KPR#:188930 Loading multi signal in DA causes software crash
KPR#:194201 RX files are missing in result sets due to EZChrom integration "Split peak" events
KPR#:195784 AIA export has minutes as time units
KPR#:196102 When using signal delay, EICs do not line up with TIC peaks
KPR#:196103 MS Peak Purity should only be calculated for TIC peak, not EIC
KPR#:198415 Disabled calibration point will be enabled after reprocessing
KPR#:202218 Default CDF file name of AIA export is not working for SIMDIS
KPR#:202580 Front exponential skim does not work or integrate properly
KPR#:214925 USP theoretical plates are different in OpenLab CDS versus ChemStation.
KPR#:220122 Drift calculation differences in OpenLAB EZCHrom and OpenLab CDS 2
KPR#:222870 Error while importing OpenLab CDS ChemStation Edition data
KPR#:224261 AIA export of GPC method isn't working
KPR#:228375 System suitability results are not calculated for specific peaks
KPR#:232522 Unable to integrate Child-Parent peak using EZChrom Integrator in OpenLab CDS 2.3
KPR#:233622 Long processing time for MS data
KPR#:237693 "detector_name" field in cdf file is not unique when using the AIA Export Plugin in DA
KPR#:237789 Missing peak entries get duplicated in DA and IR
KPR#:245031 RT calculation values in Data Analysis (Result view) and Intelligent Report do not match
KPR#:261157 Corrected expected retention time is not visualized correctly
KPR#:265397 Unexpected error occurs during processing of Custom Calculation due to a stop injection in sequence
KPR#:268319 Tree: Upload in progress icon disappears after refresh
KPR#:268885 When importing OLAX, the file disappears from the tree after Refresh
KPR#:269543 S/N ratio not calculated when using data acquired with Waters Acuity
KPR#:277719 Data Analysis is slow to open with projects that have many folders
KPR#:279012 Unhandled exception when closing custom calculation editor if connection with shared services server has been lost
KPR#:280784 Not all injections might get reprocessed if UV impurity check for all peaks is selected
KPR#:283099 DA does not display data in failover mode and data can't be reprocessed
KPR#:283201 Cannot extract spectrum from TIC SIM with multiple fragmentors
KPR#:285489 In some cases manual integration might be erased when reprocessing
KPR#:286172 EIC is not automatically extracted for MS timed group compounds
KPR#:286264 The Retention Time definition in the Data Analysis Reference Guide is misleading because of a wrong drawing
KPR#:289666 Error occures when a different user tries to link a new method to data
KPR#:289867 ISTD amounts not considered for calibration curve recalculation in some circonstancies
KPR#:293016 Error occurs upon reprocessing MS data with system suitability calculations
KPR#:293118 Reprocessing legacy data acquired from 2.1 or 2.2 can no longer integrate after extract chromatograms
KPR#:293411 "Add/Update MS compounds" is not working with SIM data
KPR#:294515 Noise, signal-to-noise and system suitability calculations for extracted chromatograms
KPR#:296088 Locking a unsaved result set will show a warning "Newer version exists"
KPR#:297380 Manually extract UV Wavelength chromatograms is part of Privilege control on the manual but this function does not exist
KPR#:298958 Fill down sample type might cause an unexpected issue
KPR#:303797 Manual integration will show wrong peak width
KPR#:309715 Empty project name in report for new created or imported result sets
KPR#:318706 Different values for relative retention time according to EP in ChemStation vs. CDS 2
KPR#:344871 A data processing component during acquisition became orphaned process and could not be closed automatically after a single or sequence run
KPR#:358009 Revoke signature when "Enforce signature order" is enabled
KPR#:371060 Reprocessing of locked result sets
KPR#:372581 Exception error occurs when loading result set
KPR#:373135 MS peak purity failing to compute purity calculation
KPR#:379410 Weird profile spectrum and incorrect mass with Fast scan on LCMSD iQ and OpenLab CDS v2.5
KPR#:381349 Post-Processing plugin is not working for injection data file names containing { or }
KPR#:389770 LC/MS profile data acquired in Chemstation C.01.XX is displayed as centroid data in OpenLab CDS v2.5
KPR#:392042 Named Group does not appear in Injection Results
KPR#:394440 Cannot "Send spectrum to NIST MS program" if it has more than 800 m/z ions
KPR#:394495 Modification date for the manually integrated injection does not change when saving reults
KPR#:394933 Blank subtraction is not possible with data generated on Hitachi Amino Acid Analyzer
KPR#:395892 Peak to peak or ASTM method using different value to calculate S/N as descriet in the EP
KPR#:397440 UV reference spectrum assigned to compound identified in FLD signal
KPR#:398303 Importing ChemStation B04.01 data into OpenLab CDS 2.4 can have incorrect injection time
KPR#:402658 Fraction collection data loaded incompletely on a distributed system with ECM 3.6
KPR#:402909 Manual integration influences automatic integration of next peak
KPR#:402989 Method report shows additional parameter for same data file after reprinting
KPR#:407469 Selected fraction is not highlight in the sample container
KPR#:409218 Imported OpenLab CDS EZChrom data has incorrect injection time when daylight saving time is activated is turned on
KPR#:409935 Unhandled exception when OLSS server is unavailable during search
KPR#:410912 "Identified peaks" is not working in MS Peak Purity workflow
KPR#:413432 Wrong "Rsp (%)" values are calculated in the “Qualifier group details” table
KPR#:413781 Loading single injections in Data Analysis is slow
KPR#:415746 OpenLab CDS v2.5 crashes with exception error when viewing MS spectrum
KPR#:422270 Fraction collection data loaded incompletely on a distributed system with ECM 3.6
KPR#:425417 OpenLab CDS v2.5 shows no TIC signal when "Import Raw Data" acquired with MSD ChemStation
KPR#:425749 MS data takes long time to reprocess in OpenLab CDS v2.5
KPR#:427364 Import OpenLab EZChrom raw data fails if File System Security is enabled
KPR#:431130 Data Analysis gets unresponsive when canceling the reasons dialog
KPR#:432465 HTML tags appear in the sample description
KPR#:432540 In-completed injection on migrated OpenLab CDS ChemStation data is not shown in the injection list
KPR#:432679 Modification date of calibration standards gets changed to current time after import
KPR#:433296 No signal displayed while loading data when the system is in failover mode
KPR#:433548 Modification date of calibration standards gets changed to current time while loading a result in Data Analysis
KPR#:434519 Data export to AIA cannot be used for spectral analysis with 3rd party Software
KPR#:435447 Weird diagonal line in MS spectrum extracted from LC/MS iQ profile data
KPR#:435460 RX files missing after sequence completed if physical printer is not configured
KPR#:437309 Click on "Select Project" in DA takes some time to show the projects
KPR#:439998 Mistranslation of "Norm amount(s)" and "Norm concentration(s)" in Chinese
KPR#:442672 Cannot extract EICs if signal alignment (Use delay) is selected in processing method
KPR#:443824 ChemStation single injections not displayed in Data Selection
KPR#:443842 Concentration and amount of the compound are not calculated if qualifier ratio fails
KPR#:443852 Qualifier RT not updated when compound RT is changed in Compound Table
KPR#:448018 System Suitability calculations are not performed when operating system language is Russian
KPR#:450429 Can't load multiple calibration points if they have the same Data file name
KPR#:450831 Qualifier RT not updated if "Assign Compound" is selected from peak in chromatogram
KPR#:456072 Click on turn custom scaling on/off will show an error
KPR#:459236 User without "Save master method" privilege can modify and save the master method
KPR#:459647 Order of custom parameter fields in the injection list is not saved.
KPR#:465446 Value for sample amount cannot be read from an exported AIA file
KPR#:466407 Data Analysis shows an error when changing run type or bracketing mode in the Injection List
KPR#:469739 Modification date of calibration standards gets changed to current time while loading a result in Data Analysis
KPR#:471047 No MS peak purity result shown if "Identified peaks" is selected for MS peak calculation
KPR#:472237 Reprocessing large result sets might take some time
KPR#:472708 No m/z values shown in report generated from automated processing after acquisition run is done
KPR#:473649 Create new result set does not contain instrument traces
KPR#:474766 Re-quantification of a single injection in a large result set takes longer as expected
KPR#:476730 Relative Retention Time (RRT) is not calculated for peaks with no compound assignment
KPR#:482530 Calibration level values are erased if the number of levels gets changed to 10.
KPR#:490201 Processing method last modified date
KPR#:494008 Not all ions are extracted after performing "Reprocess All" on GC/MS CI SIM data acquired in 2 time segments
KPR#:494448 "Add/Update MS compounds" not working for GC/MS CI SIM data
KPR#:494679 Incorrect retention time after manual integration
KPR#:495802 Injection modification date changed after "Print All" reports
KPR#:497674 "Error loading data: ...sequence.acaml: Object reference not set to an instance of an object"
KPR#:501755 Result set audit trail contains only for closing bracket an entry for processing
KPR#:516949 View E-Signatures will throw an unexpected error
KPR#:522333 Loading large result sets might take some time
KPR#:523042 DA terminates with error "System.Xml.XmlException: Root element is missing"
KPR#:528367 Fields import from NIST libraries
KPR#:528390 Arbitrary spectrum library search results cannot be reported
KPR#:529868 EZChrom integrator may suppress rider peak's baseline
KPR#:531497 Signal to noise calculation could not be computed for the GC front signals using EP
KPR#:533604 Tooltip for "Extract spectra from integrated peaks on reprocessing" checkbox not localized in Chinese
KPR#:535090 Manual Integration Undo Button does not work for all steps
KPR#:536780 OpenLab CDS v2.6 crashes after deselecting signals from imported MassHunter data
KPR#:537429 In "all spectrum same scale" display mode, threshold is removed after reprocessing
KPR#:537430 Varying threshold limits with "all spectrum same scale (per pane)"
KPR#:537640 Chromatogram extraction error after processing data
KPR#:538334 Data Analysis crashes in OpenLab CDS v2.5 when opening Extract Chromatogram dialog for LCMS multimode data
KPR#:538747 Data Analysis stops working when loading recovered result set containing fraction collection data
KPR#:539604 No MS peak purity computed if compound is missing or group is defined in the method
KPR#:540410 DA API is not working on a workstation plus
KPR#:541386 Removal of MS reference spectrum for compound is not logged in the audit trail
KPR#:548413 Misleading processing method version in the result set audit trail
KPR#:551002 Error with peak details window when selecting a compound with an undetected qualifier
KPR#:553817 Loading single injection runs shows error "Unable to change selection. The given key was not present in the dictionary"
KPR#:555730 Signal not found when processing a result set even though signal exists
KPR#:558818 MS EICs not showing same decimal places in injection tree and chromatograms as in CDS v2.5 and earlier
KPR#:559315 Specific integration events defined on extracted signal may not be applied in OpenLab CDS v2.6
KPR#:559325 Reports defined to be printed on specific signals are not printed in OpenLab CDS v2.6
KPR#:564303 Duplicate Integration Optimizer icon in layout section of the home tab
KPR#:565818 Signal names are not displayed correctly in OpenLab Data Analysis for localized EZChrom methods.
KPR#:565825 Chinese characters in ANSI Custom Calculator constants file causes issues
KPR#:567164 Inconsistency on the 8th signal name
KPR#:567749 "Removed MS reference spectrum for compound..." is not translated in method audit trail.
KPR#:572630 MS Signals missing for Single Sample Sequence
KPR#:574075 MS EICs not showing same decimal places in injection tree and chromatograms as in CDS v2.5 and earlier
KPR#:576021 Instrument traces are compressed in overlay mode
KPR#:579266 Error occurs if a DA API loaded result set gets unloaded
KPR#:580458 Task Manager shows > 4GB memory consumption for Agilent.OpenLab.DataAnalysis.exe
KPR#:581394 Snapshot did not close after 30 minutes.
KPR#:582152 2DLC: performance issue related to manual integration
KPR#:584120 Only 2 digits for sample amount on an AIA export
KPR#:590076 Data Analysis hangs when RT Update setting is used
KPR#:591215 Adjustment of MS peak threshold causes lockup or crash
KPR#:596393 Data Analysis not able to load all MS SIM signals imported from ChemStation
KPR#:598024 Qualifier Signal Name updates during reprocessing causing Qualifier Status to fail
KPR#:610901 Not enough quota
KPR#:613471 Empty injection results table and chromatogram graphs with no integrated peaks upon loading a saved result set
KPR#:614880 Custom calculator results not being calculated
KPR#:615992 Sample custom fields are "linked" after a new result set is created
KPR#:620325 One of the acquired data is missing from result injection list
KPR#:621912 Loading context menu in signal plot window in Data Analysis leads to an unexpected error
KPR#:632753 When loading GCMS or LCMS data from CDS version 2.1 into later versions of CDS Data Analysis, adding a compound from a peak in the TIC to the compound table does not function as expected.
KPR#:638109 Issue while using the IProcessingMethod interface
KPR#:648671 Snapshot cannot be launched
KPR#:653037 Random sorting of injections in Audi Trail sorted by descending Date
KPR#:653510 Post processing plugin output export fails for FQDN path
KPR#:654632 Warning message "Cannot load methods (not found)" after loading a result set
KPR#:656971 Negative value for tailing factor
KPR#:658525 RRT is not taken into account for compound identification
KPR#:658526 E-signatures and audit trail information are lost after second signing
KPR#:658878 Report will not be created if report filename starts or ends with a whitespace
KPR#:668598 Error occurred while importing GC7890 EZChrom dual tower method in OpenLab CDS 2.7
KPR#:672553 Data Analysis is not responding after previewing report
KPR#:676810 EZChrom method with history points for log amount ‘0’ or less than zero is not imported
KPR#:677814 Cannot select all spectra when multiple spectra are extracted from one peak
KPR#:680210 Unable to add qualifiers from MS spectrum in some circumstances
KPR#:681553 Memory leak on Signal Transformation View
KPR#:683141 Missing MS channels in new results sets
KPR#:686226 Integration Events from EZChrom method are not imported on the correct signal name in OpenLab CDS
KPR#:689877 Reviewing or adding a manual entry to the audit trail no longer triggers a new result version
KPR#:691556 Option to Save results is missing in "Cannot print reports" dialog for single samples
KPR#:692754 Extracting mass spectral data from damaged data files can cause Data Analysis to crash
KPR#:692811 Data Analysis does not get initialized
KPR#:694076 Qualifier ratio may not be calculated as expected when adding MS qualifiers to a method
KPR#:695070 EIC extraction window is not calculated correctly when signal alignment is applied
KPR#:695471 Sample amount in AIA export of EZChrom data is 1.00
KPR#:697151 Smoothed qualifier EICs can unsmooth themselves unexpectedly
KPR#:697180 "inconsistent between result and parameter" warning after using scaling in report settings
KPR#:698709 MS Chromatogram Smoothing does not use EIC extraction window setpoint
KPR#:698717 Toggling smoothing on and off may result in compounds no longer linked to extracted signals
KPR#:702680 Manual integration options are not visible
KPR#:703034 Qualifier retention time shift is incorrect if retention time update is set to after each run
KPR#:703426 Scaling settings in processing method are editable even if custom scaling is active
KPR#:703810 Unable to do manual integration in first signal from Waters Acquity PDA
KPR#:703895 Use of EIC extraction windows with SIM data can cause qualifier RSP% to not be calculated and DA to crash in certain cases
KPR#:707034 Qualifier may be assigned to wrong compound
KPR#:707114 Unexpected error occurs after deselecting a history point
KPR#:708783 "Is time ref." and "Is RRT ref." columns are not displayed in processing method
KPR#:710753 Unexpected error after reprocessing a result set with timed / named groups
KPR#:713668 SIM data may calculate qualifier ratio incorrectly when signal is changed to TIC SIM
KPR#:716111 Changes are discarded after closing and saving a result set
KPR#:716452 Method not found when loading first version of a result set
KPR#:722012 Changing signal from EIC to TIC causes qualifier ratios not to be calculated
KPR#:723035 ASR (Analytical Studio Reviewer) export file not being written correctly
KPR#:725618 Manually extracted spectra within an integrated peak can erroneously become the linked display spectrum
KPR#:726904 Adding compounds to method from SIM data when signal alignment is enabled can cause Data Analysis to crash
KPR#:729785 EIC changes depending on the selected number of compounds
KPR#:733574 Loss of MS spectral granularity when sending to or retrieving from a library
KPR#:736987 Blank subtraction 1D and 2D do not work together.
KPR#:738475 X-axis of Max Wavelength Chromatogram is updated erroneously updated when ASR plug in is enabled
KPR#:740800 EICs not automatically extracted when chemical formulas are entered as targets
KPR#:742997 DA is processing endlessly
KPR#:745819 MS profile reference spectra displayed incorrectly
KPR#:746473 Different versions of acquisition methods with same name are not available after creating a new result set.
KPR#:747725 Amount and Concentration unit is blank in column header of compound table
KPR#:748104 MS Spectrum window does not behave correctly when using pinned injections
KPR#:753515 "Review selected run in DA" does not work.
KPR#:766195 DA Launcher log files are overwritten.
KPR#:768811 Data Analysis can become unresponsive when extracting all SIM signals
KPR#:768814 Automatically searching TIC peaks in MS library can cause Data Analysis to crash
KPR#:768815 Reopening processed data which has spectral smoothing enabled may cause Data Analysis to crash
KPR#:770446 Unexpected error after using Manual Integration
KPR#:770754 Changed value is not kept for custom fields but recorded in audit trail
KPR#:787422 Using pinned injections while viewing profile MS spectra in overlaid mode does not refresh properly
KPR#:790363 Resolved EZChrom methods do not display the correct Signal names after migrating to CDS
KPR#:790665 Ion labels missing for overlaid profile MS spectra
KPR#:791706 Assigning qualifier can cause Data Analysis to crash under certain conditions
KPR#:798907 Smoothed MS chromatograms may exhibit splining under certain conditions
KPR#:808593 EZChrom to OpenLab CDS migration: Additional peaks detected in OpenLab CDS after migration
KPR#:935255 Manipulating overlaid profile spectra with pinned injections causes DA to crash
KPR#:948441 Smoothed MS profile spectra may exhibit splining and negative abundance values
KPR#:952244 Locked result set cannot be unlocked
KPR#:953853 Opening and closing imported MS data without saving before closing can result in MS TIC(s) not displayed for first injection
KPR#:954334 Loading method causes error One or more errors occurred. (Content cannot be converted to the type Int. Line 1, position 94)
KPR#:955614 Target formula not accessible in custom calculation and reporting
KPR#:957988 Quickly drag and drop Data Analysis windows will show a black area
KPR#:958930 Modification date of linked injections gets changed after linking same processing method to an unlinked injection.
KPR#:959233 UV Purity value is blank for some peaks
KPR#:964305 MS Base Peak may return incorrect value for polarity switching data when smoothing is enabled.
KPR#:972140 Processing error: The given key not present in dictionary
KPR#:980434 LCMS data exported to ChemStation format using AIA export is lacking metadata
KPR#:980825 EIC extraction window erroneously applied to TIC signals
KPR#:981589 Quantitation cannot be performed on MS compounds if the Single m/z expansion chromatogram window is changed after compounds already exist in the compound table
KPR#:985357 Renaming a compound causes error "unable to update data value: An item item with the same key has already been added"
KPR#:1024094 Individual peaks are not quantified in a timed group
KPR#:1032336 Parent peak is not correctly updated if rejected shoulder peak is nested in rider peak
KPR#:1047275 Qualifiers can be added to multiple methods
KPR#:1048045 Qualifiers can be removed if multiple methods with the same compounds are open
KPR#:1049217 Swap qualifier to target with EIC extraction windows does not work as expected if target and qualifier Retention Times are different
KPR#:1049349 Adding qualifiers after performing Swap qualifier to target can result in incorrect qualifier RSP% calculations
KPR#:1051274 Missing blank can trigger crash
KPR#:1055415 Adding compounds to SIM data imported from OpenLab ChemStation can result in a crash

Keyword: GC Driver

KPR#:190865 Run on GC hung in processing state when performing a snapshot

Keyword: GC/MS Driver

KPR#:1 Setting source temperature as a Timed Event does not change the setpoint on the Dashboard
KPR#:2 Selecting a SIM or Scan time segment line highlights the entire row
KPR#:7 Starting EI 5977A Tune does not wake up a sleeping 7890B GC after it was in sleep mode.
KPR#:9 While in Vented, Venting or Pumping down and network connection is lost, on re-connection the UserInterface state goes to Idle.
KPR#:11 Manual Tune Scan plot does not show all of the information
KPR#:12 Prepare to Vent disappears from MSD LUI
KPR#:13 Vacuum fault not clearing on turbo pump without Lcomm, 5977B and 7890B system.
KPR#:15 Manual Tune profile plot does not show all the information
KPR#:18 Signals acquired in "SIM" mode or "SIM and Scan" mode can drop out below the baseline
KPR#:117113 Unable to close Acquisition if connection is lost while tuning or in Tune Control
KPR#:134542 Filament selection is not updated when changing methods
KPR#:139960 It is possible to acquire data with un-tuned tune files.
KPR#:160081 Tuning and Tune related activities are not recorded in activity log
KPR#:177340 GC/MS method update change from 'Version 100' to 'Version 101'
KPR#:177496 Data file is collected but cannot be opened in Data Analysis
KPR#:223710 AcquisitionServer.exe process does not close when Close Connection is used
KPR#:224414 Acquisition Method Report does not show exact MSD model configured
KPR#:231685 GC/MS autotune using a saved atune file results in manual tune report template
KPR#:234855 Discrepancy in "Run time" value user entered in Acquisition UI vs displayed in the Acquisition Method Report
KPR#:235934 Acquisition Method Report shows generic "Detector EMV Override" label in SIM Table
KPR#:264274 Autotune report always shows the default masses for PFTBA even if the selected masses are changed
KPR#:267319 Switch Filament options should not be shown for CI GCMS configurations
KPR#:306994 MS stays in a not-ready status following autotune if using JetClean in Acquire & Clean mode
KPR#:347742 PCI autotune fails to complete on some instruments after an initial successful autotune
KPR#:366073 Aborting bakeout during equilibration may cause the timing problems
KPR#:370668 Autotune icons are grayed out after clicking "Cancel" in Delete Tune File dialog
KPR#:370684 User created tune files cannot be deleted if a default tune file is currently loaded
KPR#:387039 No warning message after method is loaded with invalid tune file
KPR#:389009 Actual values for bakeout and equilibrium time are incorrect
KPR#:389044 Vacuum Control: If the acquisition client is closed during vent and then reconnected, the time elapsed value is lost
KPR#:389509 Vent: Turbo speed may not be accurate below 3%
KPR#:392073 Tune Report PDF may not display in some situations
KPR#:392865 Cannot release Tune Control
KPR#:394987 Using "Generate Report" in PCI mode the calibrant valve is not opened
KPR#:396350 Custom Tune: Correct masses will not be displayed in report if changed
KPR#:398529 Custom Tune: Using masses that are fewer than 100 amu apart will abort with error
KPR#:412557 Acquisition can't be closed during GC-MSD venting

Keyword: Headspace

KPR#:181 Cannot get 7697 Comm setup in OpenLab CDS 2.2.0.600; Connection always makes the HS's GC IP revert to previous setpoint
KPR#:194 Sequence aborts with "address may not be null" error

Keyword: Installation

KPR#:53 Data Store server synchronization fails if the computer hostname contains an underscore.
KPR#:55 Old icon displayed for links after upgrading your Data Store server to rev. 2.0
KPR#:146953 OpenLAB CDS IQ report may generate/show an aborted IQ after uninstalling the Waters Core and Waters Acquity Add-on driver

Keyword: Instrument Control

KPR#:146982 OpenLAB CDS crashes after power cycling the Waters Acquity instrument

Keyword: LC/MS Driver

KPR#:218620 Changes to Manual Tune parameters have no respond in spectrum display windows LC/Single Quad
KPR#:246022 Charging voltage displayed as Nozzle Voltage in the check tune report for MultiMode Source
KPR#:246030 AJS source Sheath Gas Temp & Sheath Gas Flow parameters not validating in the Method Override
KPR#:246035 Single Quad UI always display "Not Ready" state when the instrument in "Standby"
KPR#:246037 Cannot close OpenLab CDS Acquisition if connection to server is lost during LC SQ tune check
KPR#:257678 Missing Data Point crossed the chromatographic peak on G6135C SQ
KPR#:269242 'Review Tune Report' dialog may freeze UI
KPR#:320141 APG remote triggering LC shutdown
KPR#:339311 Abundance change with dwell time when changing detector gain factor
KPR#:347214 Shutdown method leaves LCMSD iQ actively scanning and not "Off"
KPR#:349670 Getting prompted to save method when no change is made in the method
KPR#:359660 Divert valve may not switch to waste during hardware fault
KPR#:371542 SQ online signal is missing after windows restart
KPR#:385359 Autotune report results are incorrect on FWHM
KPR#:394789 Heaters faults cannot be cleared on LC/MSD iQ
KPR#:402489 Embedded Software (ESW) crash during autotune
KPR#:409473 AIC installation was cancelled during install of LCMS driver, which caused it to roll back. After relaunching installer, LCMS driver install failed
KPR#:438688 Unstable spray warning in EMF
KPR#:474201 Applying LogAmp calibration coefficients
KPR#:478099 Mismatch between gain factor in acquisition method and gain displayed in DA
KPR#:481643 Quad resolution during SIM mode (Wide & Widest).
KPR#:482908 New EM Horn caused estimate Gain to jump around with low abundance
KPR#:527627 527627 - Mass shifted issues on 400ms dwell time in Acquisition
KPR#:581848 Running Sequence with LC/MSD gets stuck in Not Ready
KPR#:737754 Checktune fails when FastScan is checked
KPR#:750291 Checktune Icon grayed out

Keyword: Localization

KPR#:454142 Support of automatic Russian localization in OpenLab CDS v2.5 Update installer
KPR#:492092 Concentration calculation formula is not reported correctly on Chinese version of OpenLab CDS 2.
KPR#:933253 Regional settings are not used in custom calculator implicit type conversions

Keyword: Localization,Report Template Design

KPR#:277791 Composite group saved with special character in the name

Keyword: Performance

KPR#:44824 Cannot start Data Analysis because it is bocked during "Initializing modules" step
KPR#:145396 WorkArea is not cleaned up on shutdown
KPR#:178350 New domain users can't access content management to save methods or any other file
KPR#:281307 Internal server error when searching the System Activity Log
KPR#:319219 Processing slowness
KPR#:401255 SQL Server Database - 100% CPU Usage
KPR#:483280 Performance issues in Data Analysis due to network interruptions during reprocessing
KPR#:492041 C:\ProgramData\Agilent\SecureFileSystem is growing significantly
KPR#:578831 Many log files created, opening Diagnostics node in OLCP is slow
KPR#:580348 Custom Calculation takes very long to be executed
KPR#:580688 Active Directory query searches the entire forest and causes login slowness.
KPR#:580690 Control Panel Lab-At-A-Glance display of instruments is slow.
KPR#:609704 Control Panel freezes when many users launch Acquisition and Data Analysis at the same time in a client server system.
KPR#:628048 SQL Parameter xact abort prevents Data from being uploaded
KPR#:638587 Improvements to address archive problems
KPR#:651438 Excessive logins can cause com.agilent.datastore.cache file to grow and impact performance
KPR#:666045 Slow performance when blank subtracted signal gets manually integrated
KPR#:711663 Instrument client times out intermittently when browsing open an acquisition method in a heavily loaded folder
KPR#:725014 Slow performance when loading projects tab in Control Panel
KPR#:726704 Sample Scheduler Acquisition can get slower over the time with CDS 2.5, 2.6, 2.7
KPR#:733131 Duration of project creation is extremely long
KPR#:751590 High CPU Load with ActivityLog disabled(SharedServicesHost/ApacheHTTPServer)
KPR#:767591 Unable to open method, sequence, and result files in Data Analysis
KPR#:954001 OutOfDate is not reset after first instrument's data is read (multi-instrument)
KPR#:954005 Loading Sequence from result set takes >1 minute for Browse box to appear
KPR#:954008 OpenLab Shared Services Crashes frequently
KPR#:962671 Unable to process result sets with big ACAML files from Terminal Server

Keyword: Performance,Roles and Privileges

KPR#:304709 New domain users can't access content management to save methods or any other file

Keyword: Report Generation

KPR#:44971 Report generation to .doc file format containing the method information may lead to a very long report containing blank spaces
KPR#:56834 Trend Micro OfficeScan will prevent OpenLAB CDS to report instrument traces
KPR#:68907 Blank spaces may be seen in CDS 2.1 on report printout
KPR#:73690 Overlapping library search spectra plot when saving the report as doc and xls file formats
KPR#:90883 Report template migration to OpenLAB CDS 2.1
KPR#:120051 EIC may disappear when using the option "report only selected signals"
KPR#:123267 Incorrect value displayed in Reporting for compound custom parameter containing blank spaces
KPR#:141937 Certain report generation steps will lead to report the previous version of the result set
KPR#:142710 Theoretical plates USP not reporting the correct value for Chinese/Japanese/Portuguese CDS versions
KPR#:160085 Misleading data file directory path for results moved from one project to another
KPR#:198670 With some result sets the chromatogram peak drawing may fail
KPR#:277965 Report not generated when copied to Windows file system with ECM 3.x back end
KPR#:286844 Reporting spectra legend in reporting
KPR#:290438 Report printout may show more method set points if reloaded
KPR#:317320 Empty fields in the report of imported OpenLAb CDS EZChrom Edition data in OpenLab CDS
KPR#:351328 Timed group calibration correlation factor not printed in reports
KPR#:356133 Specific report generation workflow can lead to print previous results version
KPR#:371827 Quantified point may be not be drawn correctly using log/log calibration curve
KPR#:397976 Reporting matrix not correctly exported to csv report output
KPR#:403968 Printing, locking and signing of unsaved data if two users load the same result set and modifying it
KPR#:417017 Cannot preview report for ion chromatogram snippets or default templates on Chinese and Portuguese systems
KPR#:417467 Shimazu GC column oven temperature not reported
KPR#:422588 It is not possible to preview report using the default template "Purity_Flow.rdl" on Chinese and Portuguese OpenLab CDS v2.4
KPR#:440915 Report will not be generated when using default processing method "GC/LC Norm Percent"
KPR#:440919 Unattended Processing Client throws an exception when it cannot find the report template specified in the processing method and the run will be aborted
KPR#:450957 A failed automated printout error is logged in category "Configuration" and not "Instrument"
KPR#:453474 MS profile spectra not correctly labelled
KPR#:468440 Performance of report generation decrease with added pressure plot
KPR#:487420 Summary calculation update for calibration curves
KPR#:489079 Calibration curve not reported
KPR#:503299 Reprocessing with custom calculation enabled fails with an exception
KPR#:523017 Mass Abundance value in Report Spectra incorrectly shown as two decimal value
KPR#:538141 Cannot report Peak_tail_Factor and Asymmetry 10 Perc when in Russian
KPR#:540399 Error occurred during report rendering due to ‘&’ special character in data file name
KPR#:544385 Sometimes when using the contour plot 2D item on reporting an exception occurs
KPR#:553424 Corrected expected retention time fields for 2DLC are not available in reporting
KPR#:557632 2DLC: do not display lost cuts in chromatograms
KPR#:561798 Incorrect translation in CHS Data Dictionary
KPR#:561928 Values of deactivated fields are listed on the Method Report
KPR#:567166 MS profile spectra not correctly labelled
KPR#:569299 An issue occurs when a custom parameter and a variable are used in same expression at the same time
KPR#:570687 Show 2DLC cut annotations not working
KPR#:580884 Report templates cannot be used on Chinese system
KPR#:583091 No result set version is printed on injection reports automatically generated during acquisition
KPR#:603762 Difference in Date an Time between pre-viewed PDF report and saved PDF report
KPR#:611863 Search result limitation not working as expected using multiple libraries
KPR#:618528 Using the Single Acquisition Method Parameter snippet, many 1220 parameters are reported as unavailable
KPR#:623780 Slow performance when saving a sequence summary report with ECM 3.x integration
KPR#:638044 Adverse scale marking causes poor readability
KPR#:639220 Scaled response value of a timed group is listed on a report as area
KPR#:642070 An error occurs when a generated pdf report is opened using Acrobat Reader
KPR#:651985 "EngineFormatNumber" issue shows up using the reporting editor
KPR#:665022 Some default Document Templates failed to open if system language is Japanese
KPR#:706298 MS Spectrum from UV/GC peak snippet sometimes displays No spectra available
KPR#:714169 Report cannot be previewed
KPR#:716568 MS Spectra sometimes not reported as expected with positive/negative switching data
KPR#:733285 MS Library Search snippet can display the incorrect spectrum under certain conditions
KPR#:779752 Rendering process hangs and consumes memory until it reached system limits
KPR#:784136 Peak labels cannot be changed to no label in chromatography properties
KPR#:804981 Aggregators return wrong values if visibility of table is controlled by an expression
KPR#:936448 Reports generated automatically when the ASR post-processing plugin is enabled show rendering issues for Max WL and Total WL UV chromatograms
KPR#:940580 Rendering MS Spectra in Overlaid mode increases rendering time

Keyword: Report Template Design

KPR#:56 Error seen in Intelligent Report header (#error) if any related data field is used in an expression
KPR#:58 Intelligent Reporting - Stacked Chromatograms do not display the time axis in reports
KPR#:59 Intelligent Reporting - Square brackets cannot be used in filter expressions
KPR#:44936 Missing syntax warning: Variables extended by a unique key need to be enclosed in brackets if used in mutiplications or divisions
KPR#:55868 .NET Framework 4.6.1 update not compatible with OpenLAB CDS 2.0
KPR#:56166 Report design with MS spectra plots
KPR#:71235 No report generated when the expressions are not completed or correct
KPR#:90697 Intelligent reporting composite groups having misleading names in the report template folders
KPR#:93291 Error editing Intelligent Report templates migrated from OpenLAB CDS ChemStation or EZChrom
KPR#:112794 Chromatogram custom signal axis scalling
KPR#:116526 Report parameters as boolean in report editor must only have "Default Value"
KPR#:116987 Single Data Analysis method parameter values may not be accessible for expected compounds
KPR#:150911 Filtering report item with the same data field containing several values
KPR#:165325 Variables saved in the table summary calculation must be used after the table
KPR#:217394 Report missing peaks with other peak types (identified and part of groups)
KPR#:234300 Migration of ChemStation Report template to OpenLab CDS v2.x
KPR#:291101 Diagnostic data such as column information, module temperatures are not available in reporting
KPR#:319688 Migration of report template containing multi-line expressions
KPR#:322678 Report document template failing with error
KPR#:348575 Edition of custom variable, custom parameter or method override parameter expression may lead to corruption
KPR#:349873 Custom parameter expression error in OpenLab CDS 2.4 Update 03
KPR#:385844 Reporting method information snippets are duplicated in summary report outputs
KPR#:409055 Formatting option is not available for MS peak purity ion table
KPR#:457828 Error in editing compound summary matrix
KPR#:479783 Matrix report item becomes uneditable
KPR#:513192 Expressions not correctly appearing in report editor
KPR#:646866 Error when loading report preview "AsyncHelpers.Run threw an exception"
KPR#:794650 Sorting Chromatogram in Intelligent Report not working
KPR#:804973 Expression for visibility is not kept in case of using an if statement.
KPR#:937245 Filtering issues when compound name includes "["

Keyword: Report Templates

KPR#:61 Sequence Summary Extended template in Excel format not reporting the acquisition or processing method information correctly
KPR#:62 Generating a report to word file format may generate a report containing not aligned report items
KPR#:383434 Export to excel does not export the report header logo
KPR#:400986 The selection of RSD summary calculation is not saved with the report template
KPR#:482862 MS qualifier results not correctly reported
KPR#:542932 "Template version" is named "Template Version of content management" in report template document
KPR#:543932 Document template failing for Calibration and Stability report templates
KPR#:556931 Adding a Signal to Noise S/N column to report results in error with Russian version
KPR#:581131 Mistranslations in snippet and default templates
KPR#:587252 Not possible to generate the template documentation because of "Failed to document the template"
KPR#:613470 The audit trail table of a report template is not properly printed
KPR#:641384 Report template from OpenLab CDS 2.1 gets unusable in OpenLab CDS 2.5
KPR#:701140 Reporting Spectrum legend text is not matching with Data Analysis view
KPR#:744127 Modifying report template stability_report.rdl will cause report rendering issues.
KPR#:810613 Field label and value not shown if field is placed in the header or footer of the report template
KPR#:951644 Report template documentation can't be generated
KPR#:978287 Selected summary calculations changed after re-opening the column properties

Keyword: Reports

KPR#:73111 Description on unsaved entries is incomplete in Audit Trail dialog
KPR#:249784 Non-identified peaks may be missing in reports with non-Agilent instruments data
KPR#:299468 "Delete" entry in the audit trail raises an audit concern
KPR#:389530 Tune Report: The autotune report does not include instrument name

Keyword: Roles and Privileges

KPR#:187399 User with empty password cannot unlock Acquisition or Data Analysis
KPR#:207007 Users can delete their own data without deletion permission via web client
KPR#:580868 Folder move requires Everything role
KPR#:976277 Users added to a domain group can't access content management

Keyword: Roles and Privileges,User Interface

KPR#:318470 Orphan Property ID leading to sync failure

Keyword: User Interface

KPR#:56 Chinese, Japanese, or Russian file names corrupted after download as a compressed zip
KPR#:79117 SIM table is disabled if the last method loaded was SIM
KPR#:90053 Copy paste a row in the SIM table causes the acquisition Client to crash
KPR#:99440 Cannot unlock session locked by user from different domain
KPR#:105332 Archive Offline feature has been removed in OpenLAB Server 2.1
KPR#:119122 One UIB II channel is acquired but two signals are displayed in Data Analysis
KPR#:130075 Search cannot handle Metadata which contains a µ
KPR#:131472 EI tune evaluation report displays incorrect limit for 502/69 ratio
KPR#:137961 Not able to filter system activity log based on Time
KPR#:168842 PDFs Which Include Localized Characters Can Appear Garbled in Web UI Previews
KPR#:180338 First time login to the Content Management Web UI can take up to 60s
KPR#:225514 Activity Log Not Viewable in Chrome 67 or later (ECM XT 2.2, 2.3)
KPR#:272423 Time displayed in QualA does not match local time if DST is not set correctly
KPR#:296392 No Tree in DA after CDS 2.3 Update 06 installation with CM
KPR#:306783 The information of the modified person on the folder is incorrect in the Datastore WebPage
KPR#:307134 Pagination disappears when search returns more than 250 results
KPR#:372530 Incorrect rendering of MS Office documents in preview
KPR#:407029 Storage System Test cannot be executed after changing account on ECM 3.x
KPR#:411974 Switching from domain to internal authentication can break security and storage tests
KPR#:576609 Backup Utility is failing fail at verification step due to exhausting connections to the MS SQL server
KPR#:589105 After running the server configuration utility, the Instrument service is not started
KPR#:605536 Error message occurs if server name in Storage Locations contains dot on Content Paths page
KPR#:611857 OpenLab Server Update 10 installed on an AIC without warning message
KPR#:623684 "modified" timestamp after sequence has been archived triggered by filtering for PDF
KPR#:665419 Japanese Language Files are not included in Content Management Security Update 01
KPR#:976274 Installation of Cary-UV server plugin removes Security and storage test.
KPR#:1050337 Test Services Workflow test is not compatible with Cary UV Instrument Controller
KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1

Keyword: User Interface , Audit Trail

KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1

Keyword: Virtualization

KPR#:443407 Lost connection when launching an instrument from an RDS Remote Desktop

Keyword: Workflow

KPR#:44846 Processing Method Role issue
KPR#:354011 Data acquisition is interrupted on GCMS SQ when system is in failover mode
KPR#:468519 Data collection Service does not start after upgrade
KPR#:557485 Minimum required Windows 10 version is different in SPT and the requirements guide for v2.6
KPR#:570208 OpenLab v2.6 Update 01 can be uninstalled on a workstation file system
KPR#:590163 Port 8006 is not tested by SPT
KPR#:625497 Installation fails at the reverse proxy step due to port 5443 being used by another program
KPR#:670922 System preparation sometimes hangs at the Tcp Port Sharing and Activation step

Keyword: 

One-line Description:

Source Parameters are not part of the tune file and are not saved/reloaded when loading tunes

Problem:

The users is allowed to change and download the source parameters when doing manual tune to run experiments, but those values will not be part of the tune file saved and will not be replaced with the source defaults with atunes is loaded

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

NGA/RGA Add-on Software revision 2.7 has wrong characters in Chinese font

Problem:

The characters of Chinese font in NGA/RGA Add-on Software revision is wrong.

Temporary Solution:

None

Fix Information:

This defect is planned to be fixed when the Gas Analyzer 2.7 is run on future OpenLab CDS version.

Keyword: 

One-line Description:

Network issues with DHCP may cause unexpected behavior on a Workstation installation

Problem:

On a Workstation installation when the main network which is connected through DHCP drops and the network IP can change to default non-reachable IP address, communication with Shared Services/Automation Service could stop. This will adversly affect acquiring runs and the client application.

Temporary Solution:

Use STATIC IP address to avoid DHCP failures.

Fix Information:

n/a

Keyword: 

One-line Description:

Delta EMV relations may not be obvious to users

Problem:

In the time segments table there are entries for positive and negative Delta EMVs.  The values entered by the user get stored with scan segments of the same polarity.  If the user sets up a method that is only positive polarity scan segments and enters a negative Delta EMV value, there are no scan segments to associate it with.  When the method is saved, the negative Delta EMV value is not saved as it would have no meaning.  Likewise the audit trail will not log an entry for this change in negative Delta EMV.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

Submitted or Validating run items will get aborted if connection to Shared Services is lost

Problem:

Any submitted or validating runs will get aborted if connection to Shared Services is lost in the mean time. All the pending runs will go to completion.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Charging voltage displayed as Nozzle Voltage in the check tune report for MultiMode Source

Problem:

The Charging voltage displayed as Nozzle Voltage in the check tune report for MultiMode Source.

Temporary Solution:

Users beware that there is a typo in the Checktune Report, it should be Charging voltage on the MultiMode Source(MMI)  NOT Nozzle voltage.

Fix Information:

No fix available at this time. To be fixed in a later version

Keyword: 

One-line Description:

A mismatch of configured custom plate will throw invalid location message.

Problem:

If user launches a pre-configured instrument where the configured custom plate does not match the hardware, then invalid location message is seen while validating the vials.

Temporary Solution:

Close instrument connection and re-configure the instrument to update the configuration, so it matches the hardware.

Fix Information:

n/a

Keyword: 

One-line Description:

Connection problems with hardware could put the instrument in indeterminate state

Problem:

During an acquisition run, If connection problems are encountered between the hardware and the application, the software would abort the runs. The hardware is not aware of the disconnection and reconnecting to the hardware could put the instrument in indeterminate state.

Temporary Solution:

Perform a close connection and stop the hardware. Relaunch the application to get to a good state.

Fix Information:

n/a

Keyword: 

One-line Description:

SmartCard 4 disk failure

Problem:

When the SmartCard 4 disk stop working, it require to reboot the SmartCard 4, closed the instument online conneciton and flash the firmware.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

LC/MS SIM/Scan parameters information are inaccurate in the report function

Problem:

For SIM/Scan time segments, both Scan and SIM rows will appear in the same scan segment table.  Scan rows will appear first with their column information and SIM rows will be appended below and the columns appended after the Scan columns.  Cells that do not contain information for the scan type will be blank.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

In case of overlap injections, "Stop sequence after current run completes"  aborts the current run ONLY and discards the already prepared sample

Problem:

In the case of overlap injections, when user performs "Stop sequence after current run completes", only the current injection will complete its data acquisition. The already prepared sample (already in the autosampler's sample loop) for the next run will be discarded, the sequence will be aborted. When user run a subsequent sequence, an error will occur depending on the instrument technique (LC or GC) due to the leftover sample in the injector loop, user has to re-submit the same sequence to be able to continue.

Temporary Solution:

Re-submit the sequence to continue

Fix Information:

It is fixed in OpenLAB CDS 2.1. When user performs "Complete current run and abort sequence", sequence will be aborted after the data acquisition has completed for the already prepared sample (the overlapped sample).

Keyword: 

One-line Description:

Printing administrative reports from OpenLAB Control Panel directly to a physical printer does not work properly

Problem:

As a system administrator, when user prints the administrative reports from OpenLAB Control Panel directly to a configured printer, the hard-copy printouts are blank pages.

Temporary Solution:

User has to print the reports as PDF files and then print the PDF reports on the configured printer to obtain your hadr-copy printouts.

Fix Information:

This issue has been solved in OpenLAB CDS 2.1.

Keyword: 

One-line Description:

Activity Log does not show the negative values of method override parameters for LC/MS

Problem:

In the time segment, if there are scan segments with both polarity, the log will have two lines to say parameter name changes from xxx to xxx. One is for the positive polarity, the other one is for negative polarity. Whether the Positive comes first or negative comes first will depend on which polarity comes first in the scan segment.
If there is only one polarity, there will be only one line in the log to specify the value has been changed to xxx to xxxx.
There will be no indication to specify which polarity. User will need to find that out.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

Selecting multiple ranges of cells will not fill down as expected

Problem:

In the scan segments table, if the user selects a range of cells and clicks filldown (click-drag), the first cell selected will be the value used.  If the user selects a range of cells and additional individual cells (click-drag followed by Ctrl-clicks), the first cell select will be the value copied.  But if the user selects 2 ranges of cells (click-drag and Ctrl-click-drag) and clicks filldown for some reason the 1st cell of the *2nd* range is copied.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

Same injection time for multiple runs if Review data during running

Problem:

Customer performed a "Review Completed Injections", then the injection audit trail show different injection time but in the DA and the reports show the same injection time for followed runs.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to 0.7 FWHM

Problem:

The Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to default 0.7 FWHM it set will peak width to 0.8 FWHM.
The peak width has a tolerances of  +/- 0.1 FWHW

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

AJS source Sheath Gas Temp & Sheath Gas Flow parameters not validating in the Method Override

Problem:

If the user overrides either the sheath gas temp or sheath gas flow in the sequence method override, the system will not validate this against the allowable ranges for the other parameter. The override parameters that cannot be achieved, the firmware will prevent unsafe conditions and the system will remain “not ready”. Sequence override parameters have a single validation range and no way to check validation of another parameter.   Users who use the sequence override conditions should be aware of the conditions they are using and the affect they have on the system; relationship between the Sheath Gas Temp and Sheath Gas Flow.

Temporary Solution:

Both parameters need to changed at same time.

Flow :  Temp
7.5,      400.0
6.5,      350.0
5.5,      300.0
4.5,      250.0
3.5,      200.0
2.5,      150.0
0.0,       20.0

Fix Information:

N/A- The information will be  included in the Help file

Keyword: 

One-line Description:

Post-run diverter position information is missing when creating a LC/MS report

Problem:

Post-run diverter position information is missing when creating a LC/MS report.  Since the post run box did not get "checked", it means users do not want to setup for the post run therefore, the post-run diverter position information is not in the report.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

Changes to Manual Tune parameters have no respond in spectrum display windows

Problem:

Changes to Manual Tune parameters have no respond in spectrum display windows on all 61xxC  Single Quad LC/MS.  
When making changes to the width gain/offset, mass axis/offset,  or ion optics voltages, the spectrum display windows have no affect to the  tune peaks.

Temporary Solution:

The workaround :
1)  Switch ion polarity from Positive to Negative mode
2)  Make change to MS parameters (i.e. width gain/offset, mass axis/offset or ion optics)
3)  Download tune parameters to instrument icon button
4)  Switch ion polarity back to Positive mode
5)  Download tune parameters to instrument icon button

Fix Information:

Fix will be in the future release of LC/MS drivers.

Keyword: 

One-line Description:

Signal Plot frozen and Run Queue shows "Acquiring" and data is inaccessible

Problem:

Online plot signal window can be frozen and the run queue can be stuck in "Acquiring" state even though the run is done. 
The data is not accessible. In DA the icon for the data set shows up as a folder icon, but will not have any results to open. The data structure is incomplete, but there is usually dx data and sometimes RX data.

Temporary Solution:

n/a

Fix Information:

Fix in 1.12.2

Keyword: 

One-line Description:

Single Quad  UI always display "Not Ready"  state when the instrument in "Standby"

Problem:

Single Quad  UI always display "Not Ready"  when you put the instrument in" Standby" or turn off the device button because the "Standby" the Drying Gas Flow is 3.0 L/min.
If the current method has a Drying Gas Flow settings greater than 3.0 L/min, then the UI always "Not Ready" when users put the Single Quad in Standby.

Temporary Solution:

Workaround:

1) Create a "Standby" SQ method with the Drying Gas Flow 3 L/min, Drying Gas Temperature 300C, and Nebulizer pressure 15 psi
2) Save the method
3) Download Standby method to the  instrument before putting the Single Quad in Standby

Fix Information:

Fix will be in the future release LC/MS drivers.

Keyword: 

One-line Description:

LC/MS data acquired with ions ending in .9 m/z will appear in EIC as two ions ending in .9 m/z and .91 m/z

Problem:

If your LC SQ acquisition method has ions that end in .9 m/z, the Extracted Ion Chromatogram (EIC) in Data Analysis will show two ions, one ending in .9 and one ending in .91 that is not part of the acquisition method. 

For example, 1696.9 m/z is specified in acquisition method to collect, but 1696.91 m/z also appears in the EIC even though this ion is not part of the method.

Temporary Solution:

n/a

Fix Information:

This issue is resolved by the LC/MS Driver that is included in OpenLAB CDS 2.2.

Keyword: 

One-line Description:

User is not able to save 'Column Parameter' changes at the same time when change is made

Problem:

User is not able to save 'Column Parameter' changes at the same time when change is made unless they click on another field on the screen

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02

Keyword: 

One-line Description:

Invalid Resource Item implementation for oven program

Problem:

Invalid Resource Item implementation for oven program

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02

Keyword: 

One-line Description:

PDF preview in DataStore is truncated in Chinese and English Secure Workstation

Problem:

PDF preview in the DataStore User Interface is not rendered properly and may look misaligned or truncated in Chinese and English Secure Workstation. The pdf document opens properly with any pdf reader when downloaded from the Data Store repository

Temporary Solution:

N/A

Fix Information:

Fixed with OpenLAB Server revision 2.1

Keyword: 

One-line Description:

"Value contains illegal character' message is displayed while typing a new folder name

Problem:

While typing a folder name, the software will provide instant feedback and warn the user when an invalid character is entered.
If you continue typing the "red" field will disappear until an invalid character is again detected. 
Folder names can't start or end with a space.

Temporary Solution:

n/a

Fix Information:

This issue will be addressed in the next version of the software

Keyword: 

One-line Description:

Deleted content doesn't release space from the disk storage when using PostgreSQL as database engine

Problem:

Deleted content doesn't release space from the disk storage when using PostgreSQL as database engine
Affected version: OpenLAB Data Store A.02.02 and OpenLAB Data Store 2.0 

Temporary Solution:

n/a

Fix Information:

This issue is resolved with OpenLAB Server 2.1

Keyword: 

One-line Description:

FIltering in File Details page does not work for ZIP filenames with Japanese character

Problem:

The problem is caused by Java interpreting the encoding from non-English Windows.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

Folder icon is missing on content page when using Internet Explorer 11

Problem:

This is can be fixed by changing the rendering in the Intenet Explorer options
 "Use software rendering instead of GPU rendering*

Related issue reported here: https://issues.alfresco.com/jira/browse/MNT-13231
Steps are given here: https://support.microsoft.com/en-us/kb/2528233

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Clicking on the "Browse" button to Upload Files does not trigger the "browse window" in IE11/Win10

Problem:

This is a known issue and will be fixed in the next revision of the software.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Users can't log in with domain authentication - Message User must change Password

Problem:

When using Windows Domain Authentication, the message  "User must change the password" is displayed even when this is not correct. 

Temporary Solution:

When using Domain Authentication, the application needs to read user attributes like userAccountControl (https://msdn.microsoft.com/en-us/library/ms680832(v=vs.85).aspx) and pwdLastSet (https://msdn.microsoft.com/en-us/library/ms679430(v=vs.85).aspx) In order to get information whether or not a user must change password. When read permission is not granted to the user, the application will assume that the password of the user expired and will refuse the access
 
Steps to enable the permissions to read attributes:
1	Open Active Directory Users and Computers
2	In the View menu, click Advanced Features
3	Under Users, select a user that is not able to log in to OLCP
4	Right click and go to properties
5	In the Security tab, click select 'Authenticated Users'
6	Check 'Read' checkbox below and click OK

Fix Information:

n/a

Keyword: 

One-line Description:

WEB User Interface returns Error 500 after rebooting the server

Problem:

If rebooting the OpenLAB Server, and the tomcat service starts before the database instance is up and running, you will have a database connection issue returning  and error 5600 on the web interface. 
There are no dependencies between Tomcat and external databases  resources.

Temporary Solution:

Ensure the dabase server is up and running before rebooting the OpenLAB Server. 

Fix Information:

N/A

Keyword: 

One-line Description:

Upgrade to OpenLAB CDS 2.1 fails on systems with Hotfix 01

Problem:

Upgrade to OpenLAB CDS 2.1 fails on systems with OpenLAB CDS 2.0 Hotfix 01. 

Temporary Solution:

The Hotfix 01 needs to be removed before upgrading to OpenLAB CDS 2.1

Fix Information:

n/a

Keyword: 

One-line Description:

Deletion of Files in Content Management - Freeing of Disk Space

Problem:

When you delete contents in DataStore or OpenLAB Server
1) DataBase: Contents in database will be deleted. Database size might not be reduced due to activity log information being written to the database and also some database size might not be reduced even the contents are deleted.

2) Solr index: Solr index size will not be reduced unless you click on the "optimize now" button in Solr Admin user interface

3) Content Store: Content Store size will be reduced when you delete files in DataStore. A clean-up job runs everyday at 11:00 PM to clean the content store folder.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Installation OpenLAB Server (Content Management) fails in "Active Content Management" step

Problem:

During installation of OpenLAB Server, the "Activate Content Management" configuration step fails.

Temporary Solution:

n/a

Fix Information:

If the installation fails, use the "Retry" button to run the failed step again. This button was added in OpenLAB CDS 2.1.

Keyword: 

One-line Description:

Preview not available if size is larger than 10MB for certain files.

Problem:

In Content Management, preview feature is not available for certain file types that exceed a size limit. This limit is 10 MB for the file types mentioned below
Office Documents ( .doc, docx, .xls, .xlsx, .ppt, .pptx )
CSV files ( .csv )
TXT files ( .txt )
XML files (.xml)

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Web UI - Characters are not being previewed and some are correctly converted

Problem:

Alfresco expects UTF-8 encoding on all documents for previews to work correctly on extended characters.

Cause: Notepad saves .txt files as ANSI by default, which is incompatible with Alfresco.

Temporary Solution:

n/a

Fix Information:

Solution: 
In Notepad, do "Save As..." to save the file in UTF-8 format instead of the default ANSI, and upload the file to CM for extended characters to be previewed correctly.

Keyword: 

One-line Description:

Cannot upgrade OpenLAB CDS 2.0 Workstation after it is connected 2.1 Server as Client or AIC

Problem:

If an OpenLAB CDS 2.0 Workstation is connected to 2.1 Server as Client or AIC, it is not possible to upgrade from OpenLAB CDS 2.0 to 2.1 because the fields to the Sever authentication credentials are not available.

Temporary Solution:

n/a

Fix Information:

Pointing a 2.0 Workstation to a 2.1 Server is an unsupported configuration change. If the situation arises, the fix is to reconfigure the 2.0 PC back to a Workstation and the perform the upgrade to 2.1.

Keyword: 

One-line Description:

Issues with the Installation of .NET 3.5

Problem:

The OpenLAB installation software will try to automatically enable .NET 3.5 on the PC if the software determines that it is not present.  The software can fail to enable .NET 3.5 if there are network connection issues, or for a variety of other OS related issues.

Temporary Solution:

n/a

Fix Information:

The .NET 3.5 can be enabled manually via the "Add/Remove Windows Features" link in the Windows Control Panel.  An internet connection will be required because the Operating System will need to download the necessary installation files directly from Microsoft in order to install it successfully.

Keyword: 

One-line Description:

Reprocessing on an archived project should generate error

Problem:

OpenLAB CDS does not check when a project is archived in OpenLAB Data Store 2.0 or in OpenLAB Server 2.1. 
It is therefore possible to select the archived project to load results, modify and save them. The application will then try to upload the modify results and an upload error will occur in the upload queue. 

As a temporary solution, we recommend to remove the Project_Edit_Content permission on archived projects.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

After an upgrade to CDS 2.1,  the reporting tab is missing for some users

Problem:

When a custom role for creating and modifying Reports is assigned to users. After an  upgrade to CDS 2.1, Any user assigned this role will no longer be able to create reports. The Reporting tab will be completely missing for them

Temporary Solution:

n/a

Fix Information:

This issue is planned to be fixed with CDS 2.3

Keyword: 

One-line Description:

OpenLAB CDS 2.0 with Software Update 01 cannot directly upgrade to OpenLAB CDS 2.1

Problem:

All OpenLAB CDS 2.0 with Software Update 01 installed cannot be directly upgraded to 2.1.  Upgrade process will fail. 

Temporary Solution:

n/a

Fix Information:

Uninstall the Software Update 01 first.  This is done by the following steps:
1. Go to Windows "Control Panel" > "Programs and Features"
2. Click on  "View Installed updates" 
3. Locate "Software Update 01"
4. Uninstall
After successfully uninstalled, run OpenLAB CDS 2.1 installer to upgrade.

Keyword: 

One-line Description:

RDL files downloaded via the web interface through Internet Explorer are saved with the wrong extension

Problem:

When a user chooses to download an RDL file from the web interface in Internet Explorer, the file itself is saved with the wrong extension (typically a .bin or .txt extension).

Temporary Solution:

as a temporary solution, yo can download using a different browser (such as Chrome), you can also choose to right-click and "Save As" instead of a standard click to to download or rename the file back with the correct extension.

Fix Information:

n/a

Keyword: 

One-line Description:

After installation of .NET 4.5, OpenLAB CDS 2.1 Installer fails executing Siteprep and other tools

Problem:

For PC's that do not have .NET 4.5 installed, OpenLAB CDS 2.1 Installer will automatically install .NET 4.5 and will prompt user to reboot upon completion.After rebooting, the Installer UI automatically comes up and allows user to proceed with installation.  If user continues, siteprep and other configuration tools will fail to run.  

Temporary Solution:

After the PC is rebooted and the Installer UI automatically comes up, close the Installer completely, and then run it again from the USB media to proceed with the installation.  

Fix Information:

n/a

Keyword: 

One-line Description:

Misleading audit trail entries when running an imported sequence from results without saving

Problem:

When user imports a sequence from a result set, makes changes to the sequence, and runs the modified sequence without explicitly clicking "Save" to save the sequence, the audit trail entries for the modified sequence in result set is misleading. 

Temporary Solution:

The workaround is to save the sequence first by clicking "Save" before running it or submitting it to run queue.

Fix Information:

n/a

Keyword: 

One-line Description:

Add/Update does not use manually integrated peaks

Problem:

Manually integrated peaks are not found when Add/Update is performed.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5.

Keyword: 

One-line Description:

License error occurs after upgrade from OpenLAB CDS 2.0 to 2.1

Problem:

After upgrading from OpenLAB CDS 2.0 to 2.1, the following error message appears when launching an instrument:

"Failed to connect to the instrument
Not enough license features
-Agilent OpenlabCDS Core"

This error is due to the name change of the core license from AgilentOpenLABCore" in OpenLAB CDS 2.0 to "AgilentOpenLABCDSCore" in OpenLAB CDS 2.1.

Temporary Solution:

n/a

Fix Information:

To resolve this issue, regenerate the license from SubscribeNet (https://agilent.subscribenet.com) and use the new license file in OpenLAB CDS 2.1.

Keyword: 

One-line Description:

Software Verification report of Agilent Data store Fail While upgrading Server of A.04.07 SR1 to A.04.07 SR2

Problem:

Running the Software Verification Tool (SVT) with a user other than the user who did the upgrade will result in a failed report.

Temporary Solution:

The user performing the upgrade should be the user that runs the SVT tool.

Fix Information:

n/a

Keyword: 

One-line Description:

System Check incorrectly lists Windows Server 2012 as non-supported

Problem:

Although Windows Server 2012 R2 is supported for CDS 2.2 Clients and AIC, the System Check tool incorrectly lists Windows Server 2012 as non-supported. 

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3.

Keyword: 

One-line Description:

Old DS Icon visible on Internet Explorer Tabs after an upgrade

Problem:

The original DS favicon (icon) is visible in the Internet Explorer Tabs and address bar if the system was updated from version 2.0 to  2.1 or 2.2 

Temporary Solution:

n/a

Fix Information:

Clearing manually browser's cache forcing it to download all latest data from a website, and this is done only one time after the system is upgraded with latest version.

Keyword: 

One-line Description:

When two Agilent LC instruments with VWD are running sequences on one Workstation or AIC, the sequence aborts after 55 minutes of runtime on one of the LC instruments.

Problem:

With multiple instruments starting at about the same time, longer run times, sequence or single runs may abort with the error “Store must be open for this operation” in the Activity Log. For example, with an Agilent VWD detector or 1220  LC Compact System, a run time of 55 minutes or higher can cause this condition.
This error occurs due to a Microsoft .NET issue with multiple program threads writing to a temporary Windows file where the signal size exceeds 10MB. For the VWD or 1220 in particular, the reference and sample intensity instrument traces store enough data to exceed this size in about 55 minutes.
This issue only occurs when more than one instrument will exceed the required signal size. For example, if using one instrument with a VWD detector and one with PDA, the PDA may not generate the required signal size and the issue will not occur.

Temporary Solution:

n/a

Fix Information:

This is resolved in OpenLAB CDS v2.1 SR1, and OpenLAB CDS v2.2.

Keyword: 

One-line Description:

An issue has been identified when installing OpenLAB CDS directly from USB install media. The installation stalls at .NET Framework 4.5 install and will not proceed.

Problem:

On PCs that do not have Microsoft .NET framework 4.5 or later installed, when you run setup.exe directly from the USB install media, the installer will start installing .NET Framework 4.5 and will try to write some of the components on the install media. Since the install media is read-only, writing the media is not possible and as a result the install is stalled.

Temporary Solution:

To avoid this, copy the entire content of the installer to your local drive, remove the USB media from the PC, and run setup.exe from the local drive. If you do not remove the USB media, the same error will occur.

Fix Information:

n/a

Keyword: 

One-line Description:

Automatic printing of injection report at the end of each run may fail after upgrade

Problem:

After upgrade, Agilent OpenLAB Instrument Service logon user will be reset to use "System". If you were using a physical network printer to print your hard copy reports at the end of each run prior to upgrade, after upgrade, this will not work. 

Temporary Solution:

n/a

Fix Information:

After upgrade, reassign the original logon user to OpenLAB Instrument Service.

Keyword: 

One-line Description:

Running a method with a tune file that has never been tuned will crash the acquisition Client

Problem:

If a GC/MS method is run with a tune file that has not yet been tuned, the acquisition Client will crash.

Temporary Solution:

n/a

Fix Information:

This issue will be resolved in a future release of GC/MS driver for OpenLAB CDS.

Keyword: 

One-line Description:

Result type "Unknown" in Data Analysis search results after an upgrade to CDS 2.1

Problem:

After upgrading  a Workstation or a Client Server environment from 2.0 to 2.1
Searching results in Data Analysis will show "unknown" for results acquired with CDS 2.0.  

Temporary Solution:

n/a

Fix Information:

The result type field extraction has been added in version 2.1. Search will properly populate this field for newly acquired results or after reprocessing results acquired in CDS 2.0

Keyword: 

One-line Description:

Current acquiring and pending runs get aborted in case of database disconnection

Problem:

When using an external database server, if the database is disconnected, but the communication between OpenLAB Server and AIC stay intact, the current acquiring and pending runs will get aborted. 

Temporary Solution:

The communication to database server should not be interrupted during data acquisition.

Fix Information:

n/a

Keyword: 

One-line Description:

Installed Start Menu Shortcuts (on the Server) will not work if the Default Browser on the Server is not set

Problem:

Clicking on the shortcuts for Bulk Import Utility and Content Browser will bring up an explorer app with an error saying the page cannot be displayed.  

Affected versions: OpenLAB Data Store 2.0 and OpenLAB Server 2.x

Temporary Solution:

n/a

Fix Information:

If the default browser is not set on the server, these errors will occur for this application (and all applications that have internet shortcuts on the start menu).  Set the default browser to Internet Explorer to avoid this problem.

Keyword: 

One-line Description:

Double upgrades from DataStore A.0x to OpenLAB Server 2.1 will cause "Alfresco_administrators" group to be missing. 

Problem:

During the upgrade to OpenLAB Data Store  2.0, a group called    Alfresco_administrators is added to the application, but when  an additional upgrade is done  before like  for instance from A.01.02 to A.02.01 and then to 2.0, the group will not be created and will cause the upgrade to OpenLAB Server 2.1 to fail.

Temporary Solution:

As a temporary solution, the following two steps need to be done before upgrading to OpenLAB Server 2.1 

1. The missing group "ALFRESCO_ADMINISTRATORS" needs to be created manually in the Alfresco Share.
2. The DataStore_System user and the Administrators group must be added to the newly created group.

Fix Information:

n/a

Keyword: 

One-line Description:

Delete file action in content management does not ask for a reason for deletion

Problem:

Delete file action in content management  will not ask for a reason for deletion nor ask for a second login. 
Deletion of files can only be done from users having the "Manage Security" privilege or the "Everything" Role. The deletion will be traced in the Content Management Activity Log

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

System Timeout Exception error occurs when OpenLAB Control Panel is kept open

Problem:

On a Client, after closing the instrument connection but keeping the OpenLAB Control Panel open, the system times out and throws a System Timeout Exception error. No data is lost.

Temporary Solution:

The user can simply start OpenLAB CDS Control Panel again.

Fix Information:

This issue will be resolved in future OpenLAB CDS release. 

Keyword: 

One-line Description:

Some LC Help contents not shown

Problem:

Some LC instrument topics are not shown in Help and Learning.

Temporary Solution:

Press F1 in the Acquisition method window to access .CHM formatted Help. Topics are available in this format.

Fix Information:

This issue is resolved in OpenLab CDS v2.3.

Keyword: 

One-line Description:

Exception when logging in OpenLab Control Panel. ECM does not display all subfolders when browsing for Project Path during project creation; exception is displayed 

Problem:

When the user creates projects, the standard procedure is to browse to the folder Location when selecting the Project Path. However, there are more than 100 sub-folders, it is not possible to set the project path correctly, because when browsing, the ECM window displays only the first 100 folders. 
The following exception is displayed: 
"Agilent.OpenLab.SharedServices.SharedServicesInternalException: The incoming request has too many parameters. The server supports a maximum of 2100 parameters..." 
An exception also occurs when logging into OpenLab Control Panel: "Agilent.OpenLab.SharedServices.SharedServicesInternalException: The incoming request has too many parameters..."

Temporary Solution:

n/a

Fix Information:

The issue is resolved in OpenLab CDS 2.3. It is also resolved in OpenLab Shared Services (OLSS) 2.1 Hotfix 4.

Keyword: 

One-line Description:

Network disconnection prevents result set from being completely uploaded to Content Management 

Problem:

If a network disconnection occurs while uploading a result set via the Failover Uploader Tool, then a result set will be partially uploaded to Content Management (CM). Partial result set cannot be opened in Data Analysis. The whole result set is still cached locally on the AIC. However, re-upload the result set is not possible if the partial result set exists on CM server.

Temporary Solution:

The temporary fix is to first delete the partial result set from the Results folder under the project directory on CM server and then use the Failover Uploader Tool again to upload the complete result set.

Fix Information:

n/a

Keyword: 

One-line Description:

Configuration Summary Report has wrong information

Problem:

If you have workstation content management system, when you launch "Server Configuration" from Windows Start>Agilent Technologies>Server Configuration, the "Installation Summary" section will report the invalid information. 

Temporary Solution:

By default, the installation directory is at:

Agilent Home Folder: C:\Program Files (x86)\Agilent Technologies
PostgreSQL Installation Folder: C:\Program Files (x86)\PostgreSQL-9.3
PostgreSQL Database Folder: C:\ProgramData\Agilent\PostgreSqlData-9.3

Fix Information:

This issue is resolved in OpenLab CDS v2.3.

Keyword: 

One-line Description:

Exported data to AIA with OpenLab CDS 2 cannot be loaded in TCM fingerprint software

Problem:

Exported data to AIA with OpenLab CDS 2 cannot be loaded in TCM fingerprint software.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.6.

Keyword: 

One-line Description:

Current acquiring and pending runs get aborted during database disconnection

Problem:

When using an external database server, if the database is disconnected, but the communication between OpenLAB Server and AIC stays intact, the current acquiring and pending runs will get aborted.

Temporary Solution:

The communication to database server should not be interrupted during data acquisition.

Fix Information:

n/a

Keyword: 

One-line Description:

"Close Data" in Data Analysis does not respond

Problem:

Clicking the "Close Data" the button does not work if you are in working in the Method sections and the Sequence or Result Set is selected.

Temporary Solution:

Select the Injection and not just the Sequence/Result Set before you click the "Close Data" button.

Fix Information:

n/a

Keyword: 

One-line Description:

Custom Compound Field values are not saved with result set

Problem:

If SIM result set contains custom compound fields, the custom compound field values are reset to default values after the user performs either of the following:
•  Add peak as compound to method
•  Add / Update MS compounds

This issue does not occur with Scan data.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3.

Keyword: 

One-line Description:

Cannot install the software from a mapped drive

Problem:

The software installation is mapped to a network drive but during installation you receive an error during the deployment of content management permissions.

Temporary Solution:

n/a

Fix Information:

The installation resolves the mapped drive to a UNC path for installation. If the path is longer than 260 characters, the software will fail. Use the shortest path possible to install the software.

Keyword: 

One-line Description:

Data lost after sequence completed successfully but .dx files cannot be found

Problem:

The sequence completed successfully, however, the result set contains sequence and method files, but no .dx files.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3, v2.2 Update 2, and v2.1 SR1 Hotfix 5.

Keyword: 

One-line Description:

MS signals may not appear in Data Analysis after acquisition

Problem:

MS signals acquired with a LC/MS or a GC/MS may be missing in Data Analysis due to an inconsistent signal information stored in the results (time segment information).

In such cases, the online signals can be seen in the Acquisition signal plot, but would not be accessible in Data Analysis. 


The issue can occur intermittently or persistently depending on the considered system and method used for acquisition.

Temporary Solution:

Please contact your local Agilent Technologies support representative.

Fix Information:

The issue will be fixed in OpenLab CDS v2.2 Update 03, and in further major software releases, starting from OpenLab CDS v2.3.

Keyword: 

One-line Description:

Cannot start Acquisition and Data Analysis on Terminal Server for all users

Problem:

Every couple days, Acquisition and Data Analysis cannot be started on Terminal Server for all users. In both cases, the start up process is stuck after calling AddServicesLogMessageAboutApplicationStarted.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3 and v2.2 Update 4.

Keyword: 

One-line Description:

Peak(s) are not integrated using EZChrom Integration

Problem:

Some Peak(s) using the EZChrom Integrator are not integrated. All is working properly with the ChemStation Integrator.

Data Analysis makes sure that the signals to be integrated always start at zero. If the signal does not start at zero, a new data point at zero is added (as the first element) to the data arrays and a re-sampling is done.
Adding a new data point at zero at the start of the data array works as long as the smallest original x value is larger than zero. However, if the first x value is negative, adding a new data point at zero will lead to the fact that the signal x values are no longer monotonically increasing, 

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3

Keyword: 

One-line Description:

Reason for changes - OK button not available

Problem:

When a reason for changes has to be entered, the OK button in the window is disabled.

Temporary Solution:

In the "Reason for changes" window, select the check box for "Apply same reason for all injections". This will enable the OK button. After that uncheck the "Apply same reason for all injections" and the OK button remains enabled.

Fix Information:

This issue will be fixed in a future release of OpenLab CDS.

Keyword: 

One-line Description:

Running sequences with methods or report templates with long file names can prevent the result set from being created correctly 

Problem:

When acquiring data, several files are copied into the result set folder. If one of these files exceeds the limit of 247 characters, it will cause issues with storing the data.

Before running a sequence in Acquisition, the maximal length of the result set name is  calculated as: 
Projectpath + result set name + ".rslt" + result set name + ".acaml"

The maximal length (total path including file name) to must be lower than 247 characters. If it is higher, the run cannot be started. 

This verification does not take into account the long file names for report template and acquisition method, which can cause the result set to not be created correctly.

Temporary Solution:

It is advised to not use file names containing more than 60 characters for:
- report templates 
- acquisition methods

Fix Information:

The situation will be addressed with the OpenLab CDS 2.4.

Keyword: 

One-line Description:

The data system does not display what changed when it declares a configuration changed event.

Problem:

When the GC is idle and a method with a different configuration such as column film thickness is downloaded, the Activity Log reports the details of what has changed.  But during a run, GC configuration changes are not allowed.  The message "Configuration change notification received but ignored because run queue was not idle" indicates this without outlining details as to which configuration change was requested.  A rejected "soft" configuration change request, e.g. a new column film thickness, does not lead to an abortion of the run. The Activity Log entry is to alert the user to review and resolve the method settings before running a single sample or sequence. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Incorrect Instrument name shown in Sample information in DA and reporting

Problem:

After an instrument is renamed while it is idle, the old name is still recorded in the acquired data. 

Temporary Solution:

The correct way to rename an instrument is:
1. Select "Close Connection" for the instrument to be renamed
2. Rename the instrument
3. Start Acquisition again
In case data was already acquired, the instrument name can't be changed for this data. A "Close connection" also updates the instrument name if selected after changing the instrument name.

Fix Information:

n/a

Keyword: 

One-line Description:

Cannot launch Data Analysis or Acquisition due to corrupted user configuration file

Problem:

When Data Analysis or instrument client was launched from OpenLab Control Panel, an exception occurred due to a corrupt user.config file. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 03, and OpenLab CDS v2.2 Update 05.

Keyword: 

One-line Description:

Upgrade from v2.1 fails when the application is installed on a folder name with short name

Problem:

Upgrade from v2.1 fails when the application is installed on a folder name with 2 or less characters

Temporary Solution:

Do not install the application on folder where the name is  less than 3 characters

Fix Information:

n/a

Keyword: 

One-line Description:

Special characters in OpenLab/ECM XT Server administrator password cause AIC or client installation to fail

Problem:

Special characters in OpenLab/ECM XT Server administrator password cause AIC or client installation to fail. 

Temporary Solution:

The characters currently supported for administrator's password are:  A-Z, a-z, 0-9, underscore (_), dot (.) and dash (-).

Fix Information:

Resolved in OpenLab CDS v2.4.

Keyword: 

One-line Description:

ADF file cannot be opened by the user that started the analysis

Problem:

An ADF file created during acquisition cannot be directly opened by the user that started the analysis. When trying to open it with ADFexplorer, the user is told to contact the file owner or an administrator to obtain permissions. 
Workaround: copy the files to another location then the files can be opened. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to 0.7 FWHM

Problem:

The Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to default 0.7 FWHM it set will peak width to 0.8 FWHM.
The peak width has a tolerances of  +/- 0.1 FWHW

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

On systems with OpenLab CM installed (workstations or client / server) using a PostgreSQL database, the Windows application log contains many errors.

Problem:

On systems with OpenLab CM installed (workstations or client / server) using a PostgreSQL database, the Windows application log contains many errors like ERROR: duplicate key value violates unique constraint "idx_alf_conturl_cr"
 DETAIL: Key (content_url_short, content_url_crc)=(574d8e0d.bin, 643884882) already exists.
 STATEMENT: insert into alf_content_url (id, content_url, content_url_short, content_url_crc, content_size, orphan_time) 
values ($1, $2, $3, $4, $5, $6)

Temporary Solution:

As a workaround you can change the type of logging PostgreSQL does:
 In the file postgresql.conf change the line with the parameter log_min_error_statement to 
 log_min_error_statement = fatal 
 This would prevent application-level failed statements from being logged at all. 
 The DB startup/shutdown messages can also be toned down to only include errors:
 log_min_messages = fatal

Fix Information:

The error messages: ERROR: duplicate key value violates unique constraint "idx_alf_conturl_cr" can be ignored
 This is a known issue. According to Alfresco Engineering, do not worry about it if you are ONLY seeing this issue:
 1. in PostgreSQL database and not other databases (eg. MySQL, etc)
 2. logged in PostgreSQL locking' policy means that sometimes concurrent transactions collide and hit unique constraint errors. These are normally silently retried by alfresco. But unfortunately, the default PostgreSQL configuration logs these to their log.
 The "duplicate key violation" exceptions are produced by copy/paste, versioning and a number of other well-handled conditions, including ANY concurrency violation. 

Keyword: 

One-line Description:

Sample Scheduler no longer works after the CDS upgrade

Problem:

The Sample Scheduler will no longer work after the CDS is upgraded. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Error loading data (invalid or missing checksum) if one of ACAMLs is corrupted

Problem:

When loading bunch of single injections, "error loading data (invalid or missing checksum)" occurs if one of the injections has ACAML that is corrupted. As a consequence, nothing is loaded.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 11.

Keyword: 

One-line Description:

 License error: Content Manager cannot be used in cluster system intermittent

Problem:

Intermittently the error "There is no Content Management Server license" is displayed when the OpenLab Control Panel is started.
This is caused by the fact that only three servers can be used as license servers in a cluster. In case the fourth server of the cluster is interrogated by the client to provide a license, the error is displayed.

Temporary Solution:

Only configure three servers to be used for load balancing. The third server can be used as a separate index server. This requires OpenLab CDS 2.3

Fix Information:

n/a

Keyword: 

One-line Description:

No error message shown when entering forbidden symbols in server name or instance name

Problem:

The validation process will pass when entering forbidden symbols in the server name. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Data cannot be loaded after a previous "Load Data" cancelation

Problem:

After a prior "Load Data" that was canceled while loading, sometimes Data Analyisis is not able to load the data anew.  Instead it shows a message that this data is already loaded when trying to load. 
As a temporary workaround until this defect will be fixed in CDS 2.5 the user can close Data Analysis, restart it and load the data again. Prior to closing, all unsaved data should be saved. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

E-signature information may get lost from a signed result set

Problem:

E-signature information may get lost from a signed result set due to a timing issue. 

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue and this issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 07 and OpenLab CDS v2.2 Update 08.

Keyword: 

One-line Description:

Acq. method modified date is incorrect for new created result set 

Problem:

In a result set created from a different result set, the values for the following fields are empty:
 Fields->Injection->Acq Method Modified Date 
 Fields->Injection->Acq Method Version 
 Fields->Injection->Acq Software 

Temporary Solution:

The “Acq Method Modified Date” is correctly available in:
Method Information->Single Acquisition Method Parameter->Method_Information.ID_Method_Modified

Fix Information:

n/a

Keyword: 

One-line Description:

Printed files stuck in the upload queue if files are being used 

Problem:

From Data Analysis, when clicking on 'Print All', the files (pdf, docx, etc) are correctly generated. 
However, when opening one (or several) file(s), like open the excel file in Excel, the Pdf in Acrobate Reader, the docx in Word, and trying to print again, the files are stuck in the upload queue with an error message, while in DA, user feedback is the files were successfully generated. In the activity log of the OpenLab Control Panel, it is also written that the printing was successful. All other files uploaded afterwards are pending and therefore can also not be uploaded.  
When closing the application(s) (pdf, docx, etc), the upload queue gets unblocked and all files pending will be uploaded. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Instrument activity log entries could be missing after an upgrade

Problem:

After upgrading to OpenLab CDS 2.2 or 2.3, instrument activity log entries could be missing.  The issue is fixed in release 2.4

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

The "Modifier" value of a folder created by a project creation in OpenLab Control Panel is set to "System" a few minutes after the folder is created. 

Problem:

In Content Management, the "Modifier" value of a folder resulting of a project creation in OpenLab Control Panel is set to "System" a few minutes after the folder is created. The "Modified Date" is also updated, even if there was no change done to the folder.

This change is caused by the synchronization between the OpenLab Control Panel and the Content Management happening every 5 minutes. 
This scheduled sync process runs as the 'system' user. It updates the permissions on the folder performed by user 'system' and also updates modifier" to 'system' and "modified date" to current timestamp .

Affected version(s): v2.3, v2.4

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab Server v2.5 and Openlab ECM XT v2.5

Keyword: 

One-line Description:

Instrument models type not being updated when method is saved

Problem:

If user opens an G61XXC method on a different model G61XXC and save the method, the new model information is not saved in the method on OpenLab CDS 2.2, 2.3, or 2.4.  The audit trail will display the incorrect instrument model.

For example:

a. Create a method in G6120C system with LCMS 2.2\2.1 driver.

b. Open the method in G6135 C system in LCMS 2.2\2.1 driver. Save it.

c. Now, open the method on a LC/MSD iQ, the Audit trail shows. "Model changed from G6120C to LC\MSD iQ".

Which is not correct because it was G6135C method which is opened in LC/MSD iQ not G6120C. 

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

Incorrect wording in Audit trail when method migration into OpenLab CDS 2.4

Problem:

a. Created method with 2.1 LCMS driver with “Calculate scan times from peak width (min)” set to 0.5.
b. Migrated the method to LC/MSD iQ. Audit Trail has entries “Targeted Points Per Second changed from 0.5 to 1” and “Targeted Points Per Second Enabled changed from True to False”.
While migrating the 2.1 driver method to LC/MSD iQ 2.3 driver, the Audit Trail shows 'Calculate scan times from peak width (min)' as 'Targeted Points Per Second'. This is not correct because peak width is different than points per second. It also shows that “Targeted Points Per Second Enabled changed from True to False”, which is not correct because there is no ‘Targeted Points Per Second’ in 2.1 LCMS driver.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

"Manage Security" is restricted to delete files/folders outside of a project

Problem:

With the privilege "Manage Security" you can delete files/folders in Content Management - as long as the files/folders are not within a project!  When in a project, only projects related privileges are applied, therefore it will not be possible to delete files in a project if you have the Manage Security privilege
 Inside a project, there is also a role called everything. If you grant this role to a user within that project, he will be able to do everything, including deleting files.  
Manuals and online help will be improved to point this behavior out more clearly. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

CDS2.3 Update 5 cannot be installed

Problem:

In case customer is using an external NAS ... the user for the Tomcat service is not local system but as example openlabadmin
This leads to the problem that the installation of CDS 2.3 Update 5 stops at 33% because the user for the Tomcat service is switching to local system during the installation and  therefore was not able to start the service (got stuck at 700 MB).

Temporary Solution:

Stop the Tomcat service manually and change the user to e.g.: openlabadmin again. Afterwards the service started and the update will proceed. 

Fix Information:

This issue is fixed in the OpenLab CDS v2.5  OpenLab ECM XT v2.5
This issue is fixed in the following updates:
OpenLab CDS 2.4 Update 6 and OpenLab ECM XT 2.4 Update 02
OpenLab CDS 2.3 Update 10 and OpenLab ECM XT 2.3 Update 07
OpenLab CDS 2.2 Update 07 and OpenLab ECM XT 2.2 Update 01

Keyword: 

One-line Description:

Data are not present in ECM after the run completed successfully

Problem:

On a client/server system integrated with ECM 3.x, there are cases where the run completed successfully but the data are not present in ECM. 

1. Missing ECM privileges. A CDS user who submitted the run does not have read/write permission to the folder (CDS project) created on ECM.
2. ECMAPI service stopped on the AIC 

Temporary Solution:

n/a

Fix Information:

This issue has been fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.

Keyword: 

One-line Description:

Sequence run get aborted upon submission when downloading failed due to network disconnection

Problem:

On a client/server system, a sequence run may get aborted immediately upon submission at the time when there is network disconnection between AIC and OpenLab Server/ECM XT. The network disconnection will cause file downloading failure, which will further leads to abort the sequence. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Missing documentation for the Deleted Objects filter in the System Activity Log

Problem:

In the OpenLab Control Panel System Activity Log there is an "Object Deleted" filter for the Subsystem Instrument which is not explained in the OpenLab Help. This item is used for viewing activity log entries for instruments that have been deleted (there is a separate activity log entry for the administrator action to delete the instrument). The entries with "Object Deleted = Yes" are about actions that have been taken on the instrument. They do not relate to items created by the instrument such as sequences, methods, results, etc.  As Activity Log entries themselves are never deleted, this way also entries for deleted instruments can be reviewed.

Temporary Solution:

Use this software status bulletin as documentation of the Deleted Object filter.

Fix Information:

OpenLab Help will be updated in a future version to describe the Deleted Object filter.

Keyword: 

One-line Description:

Instrument electronics may not be ready during the first measurement in a method

Problem:

Instrument electronics may not be ready during the first measurement in a method

Temporary Solution:

n/a

Fix Information:

LC/MS Driver 2.4.452 / ESW 6.72.28

Keyword: 

One-line Description:

OLSS passwords are not hidden in logs

Problem:

Passwords for OpenLab Shared Services are not hidden in installation logs.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.

Keyword: 

One-line Description:

Alfresco Tomcat Service Credentials Lost

Problem:

The installation of OpenLab Server 2.4 Update04 / ECM XT 2.4 Update 01 on respective server will fail / get stuck if the customer’s server is using UNC paths to store data or uses domain users to run alfrescotomcat/content management search service. During the installation of the patch, the users will be reset to the respective service System accounts of the local machine.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in the OpenLab CDS v2.5 OpenLab ECM XT v2.5
This issue is fixed in the following updates:
OpenLab CDS 2.4 Update 6 and OpenLab ECM XT 2.4 Update 02
OpenLab CDS 2.3 Update 10 and OpenLab ECM XT 2.3 Update 07
OpenLab CDS 2.2 Update 07 and OpenLab ECM XT 2.2 Update 01

Keyword: 

One-line Description:

Methods that are saved in any subfolders of Project\Methods folder can be overwritten

Problem:

CDS does not allow to overwrite an existing method in Project/Methods folder, however it allows to overwrite an existing method in Project\Methods subfolders with a warning message. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.

Keyword: 

One-line Description:

Data failed to upload when reprocessed in failover mode

Problem:

Failover Results Uploader failed to upload raw data files reprocessed in failover mode to the Content Management. As a result, when the result set is loaded in DA, no chromatogram can be viewed.

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. A fix is provided in the following release:

OpenLab CDS v2.5
OpenLab CDS v2.4 Update 07

Keyword: 

One-line Description:

"Injection aborted" information may not be recorded in its injection audit trail due to unstable network

Problem:

Sequence or single sample analysis will be interrupted hence aborted when running an Agilent LC due to unstable/flaky network. However, in some cases, the reason why the injection was aborted may not be recorded in its injection audit trail due to the timing issue. 

Temporary Solution:

Ensure a stable network

Fix Information:

The issue has been fixed.

Keyword: 

One-line Description:

Installation issue when using localized characters

Problem:

The data repository part of the OpenLab CDS and ECM XT installation is getting installed on a fixed folder.  This is due to issues when using localized characters in the installation folder.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Configuration not available for "ServerWithECM3x~Win2019" in System Preparation Tool

Problem:

The System Preparation Tool configuration for Shared Services Server of CDS 2.5 for ECM 3.x on Windows Server 2019 is missing. 

Installation of an CDS 2.5 Shared Services Server is supported on Windows Server 2019.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

SPT: update applied for Fast User Switch setting but not reflected in Group Policy Editor

Problem:

The SPT report shows that the "System - Local Group Policy Requirements" setting PASSed.  The “Set Hide entry points for Fast User Switching” is applied correctly by SPT.

However, since SPT is disabling the feature in the Windows registry, the change is not reflected in the Group Policy Editor and will be displayed as Not Configured.

To verify the Fast User Switching is not available for the user, open regedit and go to the 2 registry keys:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Policies\System

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System

and look for:

"HideFastUserSwitching"=dword:00000001

Temporary Solution:

Fix Information:

n/a

Keyword: 

One-line Description:

Concentration mass % of timed groups with cross-referencing DAD signals is not calculated for unknown peaks

Problem:

If the result set has two signals (DAD1A and DAD1B) and two compounds. One compound per signal (Compound Signal A on DAD1A, compound Signal B on DAD1B). And two timed groups with "quantify each peak individually" activated and calibration mode "reference".

In the calibration settings calculate concentration mass % is activated.

If then timed group A is assigned to DAD1B and referenced to Signal A (DAD1A) and timed group B is on DAD1A and reference is Signal B (DAD1B) the calculation of the concentration mass% gets screwed up. In this case only the amount of the unknown peaks gets calculated but not the concentration mass %.

Temporary Solution:

Only use peaks from a single signal for quantification with timed groups

Fix Information:

This issue is fixed in following versions:
OpenLab CDS v2.5
OpenLab CDS v2.4 Update 08
OpenLab CDS v2.3 Update 12

Keyword: 

One-line Description:

Purification in OpenLab CDS 2.5 - Error when using legacy Fraction Collector Cluster with added Recovery collector

Problem:

When using OpenLab CDS 2.5 together with the legacy Fraction Collector Cluster (supporting G1364A/B/C and G5664A), an error can occur during sequence setup. The error is caused by using the graphical "Sample Trays" UI when one of the collectors in the cluster is used as Recovery collector. 

Temporary Solution:

As a temporary workaround, users are asked to not use the graphical "Sample Trays" UI when setting up sequences for the Legacy Fraction Collector Cluster.

Fix Information:

There is no fix for this issue at the moment.

Keyword: 

One-line Description:

Services for CM - Installer overrides cache folder value to default during installation and reinstallation

Problem:

The installer overrides the cache folder value to default during installation and reinstallation for 'Services for CM'.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLab CDS v2.6.

Keyword: 

One-line Description:

35900 A/D version in SVReport do not match Programs and Features

Problem:

The Agilent 35900 A/D version listed in OpenLab CDS Software Verification report (SVReport) and Control Panel Programs and Features do not match.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLab CDS v2.6.

Keyword: 

One-line Description:

Instructions to deploy .NET Framework 3.5 offline.ps1' script are incorrect

Problem:

Instructions to deploy .NET Framework 3.5 offline.ps1' script are incorrect.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLab CDS v2.6.

Keyword: 

One-line Description:

Project cannot be created when the system configuration is changed to a network location

Problem:

Shared a network path folder on disk D:\ and set all permissions correctly.  When creating a project, the following error is shown:  Sequence Templates must be a folder or subfolder within the directory.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLab CDS v2.6.

Keyword: 

One-line Description:

Walkup 4.0 generates enormous size of log files

Problem:

Walkup 4.0 running on OpenLab CDS generates enormous size of log files. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.4 Update 07. 

Keyword: 

One-line Description:

Verification of QualA Tests is case sensitive

Problem:

If You start QualA (Test Services) and configure Storage System Test and Security Test to use admin and non-admin user for the test, 
but use different case than the case in the system (for example enter "AdMiN" instead of "admin" for admin user), the tests are failing 
in activity log verifications.

Temporary Solution:

Ensure that the usernames provided in the Storage System test and Security test are typed with the same cases as setup in the Control Panel.

Fix Information:

The Issue is fixed in QualA 3.4 

Keyword: 

One-line Description:

QualA System Report Test status is "Not Available" if certain software is installed on the machine

Problem:

System Report Test assembles the list of installed software on the machine where it is executed. One of the places from where this information is obtained is registry, the test iterates through the entire set of sub-keys in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.

If any of the sub-keys contains a value which is not of the expected type, the test will crash when reading this value from the registry, and the result is that the report is not generated and the test result status is "Not Available".

Temporary Solution:

n/a

Fix Information:

The Issue is fixed in QualA 3.4 

Keyword: 

One-line Description:

Power save mode on network card not detected correctly by SPT

Problem:

The System Preparation Tool (SPT) reports that the power save mode was disabled for a network card but it was actually enabled.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLab CDS v2.6.

Keyword: 

One-line Description:

Could not execute and complete SPT call if running installer from a different location on the computer

Problem:

Running installer (setup.exe) from a different location other than the original causes the System Preparation Tool (SPT) tool to fail to run.  

Error message:  Could not execute and complete SPT call is shown.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLab CDS v2.6.

Keyword: 

One-line Description:

Port 6629 is required for communication

Problem:

Port 6629 is required to be open on the Agilent Instrument controller. This port is used for secure HTTPS data transfer to and from the remote work area.

Temporary Solution:

n/a

Fix Information:

Documentation updated in version 2.6

Keyword: 

One-line Description:

Latest version of OpenLab Shared Services is not included in CDS Update

Problem:

The latest version of OpenLab Shared Services is not included with CDS Update installation.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 03.

Keyword: 

One-line Description:

Update for OpenLab CDS AIC can fail after upgrading to OpenLab CDS 2.5 when Sample Scheduler is configured

Problem:

After the upgrade, installing an update on an AIC cannot be applied as it
detects the previous CDS version 2.3 or 2.4.  Checking "Programs and Features" of Windows Control Panel shows the previous OpenLab CDS version.

A similar message may appear when installing the update:

"Agilent OpenLab CDS 2.5 Update xx can only be installed on Agilent OpenLab CDS 2.5.  Check that you are patching the correct version."

One component of Sample Scheduler is always installed with the CDS installation of the AIC.  If the Sample Scheduler is configured, remnants of the older CDS version is left behind after an upgrade.  This will prevent installation of any update on OpenLab CDS 2.5.

If Sample Scheduler is no installed on the whole distributed system where the component from the AIC installation can connect to, the Sample Scheduler is not configured and upgrading the CDS goes smoothly.

Temporary Solution:

Workaround:

1. After the upgrade, remove this registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies

{645F3E18-1ED9-458F-A8A9-2EF44104B074} 

2. Uninstall the old version of CDS from "Programs and Feature" of
WindowsControl Panel

Note:  A PowerShell script is available for the suggested workaround.  

CDS_AIC_2.3-2.4_uninstall_workaround.ps1 script attached.


This script should be run after the upgrade of OpenLab CDS if there are 2
CDS entries in the add/remove program and Sample Scheduler was configured. 

The script deletes the registry key listed above and uninstalls the old version
of CDS on the AIC.

Fix Information:

Resolved in OpenLab CDS v2.6.

Keyword: 

One-line Description:

Sporadically the "OpenLab Shared Services" service on the OpenLab Server is turned off

Problem:

During the replication of data to the AICs (for operational continuity / failover), OLSS server may crash with “OutOfMemoryException” because the data being replicated are too big and there is not enough memory for the OLSS process to handle this.  The likelihood of the issue increases with the number and type of instruments, for example if Mass Spectrometers are involved.  In that case you can reduce the likelihood by deleting unnecessary tune files. 

Temporary Solution:

The replication can be turned off.  Please contact Agilent Support for details. 
Note that under this condition there is only limited operational continuity on the AICs,

Fix Information:

The issue is fixed in CDS 2.4 Update 10 and CDS 2.5 update 05. 
The fix will also be in CDS 2.6. 
At this time there is no fix for CDS 2.3.

Keyword: 

One-line Description:

"No license granted" error displayed when launching MatchCompare on OpenLab CDS 2.5 Client PC

Problem:

"No license granted" error is displayed when launching MatchCompare on OpenLab CDS 2.5 Client PC(s).  This error is only shown on OpenLab CDS 2.5 Clients.

The MatchCompare installer determines which version of MatchCompareHelper.dll to install using the C:\ProgramData\Agilent\Installation\CdsConfiigured file.  This file is no longer created for the CDS Client in v2.5 causing MatchCompare installer to install the wrong DLL and preventing MatchCompare from getting a license.

Temporary Solution:

For all installations of MatchCompare on CDS Clients v2.5, use the following workaround to create the CdsConfigured file:
 
1.  On the CDS Client PC, right-click on the Windows start button
2.  Select run and enter:
3.  echo 2.5.0.927 > C:\ProgramData\Agilent\Installation\CdsConfigured
4.  Proceed with the MatchCompare installation.
 
For systems experiencing the licensing error, uninstall MatchCompare and perform the 4 steps described above.

Fix Information:

Resolved in OpenLab CDS v2.6.

Keyword: 

One-line Description:

IQ report fails after the installation of update 1 for Sample Scheduler 2.5

Problem:

After the installation of the Update 01 package for Sample Scheduler 2.5, the IQ report fails, reporting 3 deviations: 
.\Sample Scheduler for OpenLab\documentation\xml\sample_scheduler_for_openlab_command_guide.chm
.\Sample Scheduler for OpenLab\bin\zh-hans\agilent.scheduler.cds.icdsinstrument.resources.dll
.\Sample Scheduler for OpenLab\bin\ja-jp\agilent.scheduler.cds.icdsinstrument.resources.dll
These deviations can be ignored.  Update 01 does not contain / replace these files, The error is caused by an erroneous IQ xml reference file of Update 01. 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed with a future update. 

Keyword: 

One-line Description:

Scaling factor for area conversion of imported EZChrom data

Problem:

An analysis done by CDS 2.x results in different peak areas and heights compared to EZChrom Elite and OpenLAB CDS EZChrom edition. While calibrated results, Area% and Height% are not affected, absolute peak areas and heights differ by detector dependent scaling factors in case you analyze the same sample with the same method in both CDSs. 
Also, when you import EZChrom data into CDS 2.x, the EZChrom units for peak area and peak height are maintained and differ from the results from samples being analyzed directly by CDS 2.x.  

Temporary Solution:

n/a

Fix Information:

Using the 2.x Intelligent Reporting or Custom Calculation, a detector dependent scaling factor can be applied in order to adjust the CDS 2.x results for better comparison, for example in the context of method validation. 

The scaling factor only applies to the results.  It does not change raw data. 

Following the detailed calculation and a list of detector dependent scaling factors:

Scaled areas/heights with detector specific units can be obtained by multiplying the unit-less EZChrom “counts” by the matching detector specific scaling factor. 
Peak Height [CDS 2.x] = Peak Height [EZChrom] * Scaling factor
Peak Area [CDS 2.x] = Peak Area [EZChrom] * Scaling factor
Likewise, unscaled areas/heights, i.e. detector counts, can be obtained by dividing the CDS 2.x data by the scaling factor. 
Peak Height [EZChrom] = Peak Height [CDS 2.x] / Scaling factor
Peak Area [EZChrom] = Peak Area [CDS 2.x] / Scaling factor

In order to obtain CDS 2.x equivalent values for GC signals in the appropriate scale for each detector, the reported value in EZChrom must be divided by 7680 for all detector types. This is based on the GC Least Significant Value (1/7680), i.e. the scaling factor to put into the formulas is 1/7680. 

For Agilent LC detector signals the scaling factors used to transform Peak Area and Height from counts to detector units are as follows:
VWD Detector Models - G1314A\G1314B\G1314C\G1314D\G1314E\G1314F\G7114A\G7114B
Scaling Factor = 0.000059604644775390625 mAU (=1000/2^24)
DAD\MWD Detector Models - G1315A\G1315B\G1315C\G1315D\G1365A\G1365B\G1365C\G1365D\G7115A
Scaling Factor = 0.000476837158203125 mAU (=1000/2^21)
DAD Detector Models - G4212A\G4212B\G7117A\G7117B\G7117C
Scaling Factor = 0.000007450580596923828125 mAU (=1000/2^27)
FLD Detector Models - G1321A\G1321B\G1321C
Scaling Factor - 0.0000059604644775390625 LU (=100/2^24)
RID Detector Models G1362A\G7162A\G7162B
Scaling Factor = 100 nRIU 

Keyword: 

One-line Description:

System Preparation Tool report does not open

Problem:

The System Preparation Tool report does not open due to an old version of Symantec.

Temporary Solution:

The System Preparation Tool report is opening with Symantec version 14.2 or higher.  Removing Symantec also fixes this issue.

Fix Information:

n/a

Keyword: 

One-line Description:

Uploading many files causes the web UI to freeze with 0% progress

Problem:

Uploading a large number of files using drag and drop in the content management web interface may result in a frozen interface showing no progress  

Temporary Solution:

n/a

Fix Information:

There is a limitation on the number of files one can drag and drop via a browser at one time, and this is due to a limitation on the browser type and OS combined that we have no control over. Each browser type may have a different limitation. If you have thousands of files and folders to upload via a browser, please consider upload them in separate batches.

The documentation in the next release will be updated to include this information.

Keyword: 

One-line Description:

After restoring backup, the Instrument service is not started

Problem:

After a restore operation on a Workstation Plus, the Agilent OpenLab Instrument Service is not re-started.
This will prevent starting an instrument in the OpenLab Control Panel.

Temporary Solution:

Manually restart the Agilent OpenLab Instrument Service after a restore or Reboot the workstation.

Fix Information:

n/a

Keyword: 

One-line Description:

Data collection Service does not start after upgrade

Problem:

After the Upgrade of an OpenLab 2.3 Server with external SQL DB the Data Collection Service could not be started anymore after the upgrade is finished.

Temporary Solution:

A repair of the Data Collection Service will solve the issue. Navigate in the Windows Control Panel to Programs and Features and execute a repair on "Agilent OpenLab Data Collection Service". A reboot will be required after the repair.

Fix Information:

This Problem is addressed in Version 2.6 of OpenLab

Keyword: 

One-line Description:

During a software update step 4 fails at fails at 36% in the "Shared Services Deploy and check" step

Problem:

During a software update with a SQL server database step 4 fails at fails at 36% in the "Shared Services Deploy and check" step.
This can happen when the SQL server sa user's password was changed after the installation of the OpenLab version that needs to be updated. There is no dialog to enter the new password for the sa user, the password of the original installation will be used.

Temporary Solution:

Reset the sa user password to the password at the time of the installation of the initial OpenLab version. In case that is not possible, contact your Agilent support representative with the KPR#:602950 for further instructions.

Fix Information:

n/a

Keyword: 

One-line Description:

Installation fails after restoring a backup

Problem:

After the restore procedure was completed on a clean operating system, OpenLab CDS installation fails due to installing a 'base' version that contains an older version of the database (no updates) against a restored database (with updates).  

The system cannot be restored to software that does not include the updates.

Temporary Solution:

Install the application and the latest software update and then restore your backup.

Fix Information:

n/a

Keyword: 

One-line Description:

TCP port 5443 required during installation 

Problem:

TCP port 5443 is required during installation for the reverse proxy setup. This port is not mentioned in the manual.  During operation port 443 is used and port 5443 is no more needed. 
This will be fixed in CDS 2.7.  From then on, TCP port 5443 will not be required any longer. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Silent upgrade 2.4 to 2.7 returns error code 1067

Problem:

When upgrading from OpenLab CDS 2.4 to 2.7, the batch script returns error code 1067 and fails.  It is missing a data repository (DR) password.  The properties and config files from the initial 2.4 install do NOT have a DR password in them. DR was not part of 2.4.

Using the installer works without a problem. The silent approach needs all fields necessary for 2.7.

Temporary Solution:

Generate a properties file from a 2.7 upgrade using the OpenLab Installer.

Fix Information:

n/a

Keyword: 

One-line Description:

Workflow Test is failing on CDS2.5 System under specific circumstances

Problem:

If you run the workflow test with QualA on a CDS2.5 does not have the everything privilege, the workflow test will be failing if you run the test a second time. As part of the workflow test the Sequence Template for the earlier Test must be deleted. This is only possible with the everything privilege

Temporary Solution:

Execute the Workflow Test with a User which has the everything privilege or delete the Sequences from the content manually with a different user which has the required privilege.

Fix Information:

This Problem is fixed in OpenLab CDS2.6 onwards with introduction of a delete privilege in the Control Panel.

Keyword: 

One-line Description:

SPT status check fails in Windows 11: Power options: Set Turn off hard disk after to Never for Performance Power Plan

Problem:

In Windows 11, the SPT status check, “Power options: Set Turn off hard disk after to Never for Performance Power Plan” fails even when the hard disk power option has already been turned off or when re-running SPT. However, after selecting the Apply button, the setting is correctly applied.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

SPT status check fails in Windows 11: Power options: Set Put the computer to sleep to Never for Performance Power Plan

Problem:

In Windows 11, the SPT status check, “Power options: Set Put the computer to sleep to Never for Performance Power Plan” fails even when the computer has already been configured for high performance or when re-running SPT.  However, after selecting the Apply button, the setting is correctly applied.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

SPT status check fails in Windows 11: Network: Disable Power Management options for Network Adapter

Problem:

In Windows 11, the SPT status check, “Network: Disable Power Management options for Network Adapter” fails even when the computer network adapter power management has already been disabled or when re-running SPT. However, after selecting the Apply button, the setting is correctly applied.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

System preparation sometimes hangs at the Tcp Port Sharing and Activation step

Problem:

During System Preparation, the Tcp Port Sharing and Activation remains in a running status without completing. 

Temporary Solution:

Cancel the system preparation step and re-start the installation. A message is shown to reboot the machine. After rebooting and restarting the installation, it completes. 

Fix Information:

n/a

Keyword: 

One-line Description:

A logging library running on the remote host has multiple vulnerabilities.

Problem:

A customer found multiple vulnerable versions of Log4j in their security scans, specially the one which were reported in CVE-2021-4104, CVE-2019-17571 nor CVE-2021-4104 and are affecting
Alfresco, the underlaying Product of Agilent OpenLab.

Temporary Solution:

n/a

Fix Information:

According to the Alfresco support (https://hub.alfresco.com/t5/alfresco-content-services-forum/log4j-vulnerability-impact-on-alfresco-community-edition/m-p/311033#M26495) Alfresco is not affected by CVE-2021-4104, CVE-2019-17571 nor CVE-2021-4104. In order to be exposed to those vulnerabilities you need to enable explicitly some Log4j services that are off when using Alfresco by default in Agilent OpenLab.

Keyword: 

One-line Description:

Installation of OpenLab CDS 2.7 fails if the required ASP.NET Core Runtime versions are not present

Problem:

Installation will fail if ASP.NET Core Runtime versions higher than 3.1.23, 5.0.15, and 6.0.3 are already installed, or if there is a .NET Core version mismatch.

Temporary Solution:

Refer to attached Service Note solution section: Install of CDS 2.7 fails if the required ASP.NET Core Runtime versions are not present_D0028702 for workaround.

Fix Information:

n/a

Keyword: 

One-line Description:

"Invalid floating point operation" error upon importing Thermo U3000 data from OpenLab CDS into a 3rd party software

Problem:

Upon importing an AIA file (obtained with the Thermo U3000 LC) from OpenLab CDS into a 3rd party software, one gets an error message:
"Invalid floating point operation".

Temporary Solution:

None

Fix Information:

There is no fix.

Keyword: 

One-line Description:

Hitachi Chromaster: Acquisition Window Crashes if Non-English OS Used for AIC/Client

Problem:

Once a Chromaster instrument is launched, after 5 ~ 10 minutes OpenLab CDS is generating error messages in Activity log:
"Le format de la chaîne d'entrée est incorrect"
(Input String is not in correct format)
until the system crashes.

Temporary Solution:

Change the format of system account to English (United States). In Region settings select [Administrative][Copy current settings] to [Welcome screen and system accounts], and re-boot the AIC/Client. 

Fix Information:

N/A

Keyword: 

One-line Description:

Windows 11 version 22H2 will not list installed updates for OpenLab CDS software

Problem:

With Windows 11 version 22H2, the OpenLab CDS installed updates are not listed in Control Panel > Programs > Programs and Features > Installed Updates.  

Temporary Solution:

To verify that the update was installed, match the version of each OpenLab component listed in the Update Readme file with:
-	the version shown in File>About for Acquisition and Data Analysis
-	go to Control Panel > Programs > Programs and Features and look for the Agilent OpenLab CDS component and compare the build number with the version listed in the readme file of the update.
-	Run the following command from an elevated CMD prompt:
wmic /output:C:\programs.txt product get name, version
Open the programs.txt.  Match the component versions listed in the program.txt with the versions listed in the Update Readme file for:  
Agilent OpenLab Content Management                             
Agilent OpenLab Shared Services                                 
Agilent OpenLab Data Analysis                                    
Agilent OpenLab Acquisition                                        

-	Run the Software Verification Tool and select the “Show OK files in report” check box to verify that it passes the overall evaluation of installation check, and the updated components have the correct version.

-	the software update component versions will be listed in the C:\ProgramData\Agilent\InstallLogs\SoftwareUpdate

Fix Information:

n/a

Keyword: 

One-line Description:

Unexpected termination in OpenLab Shared Services

Problem:

Intermittently, OpenLab Shared Services stops running and needs to be restarted. In the Windows Event Log, an error occurs such as “The process was terminated due to an unhandled exception”. 

Agilent Engineering has identified two causes for this problem:
- In large systems, the replication of AIC instrument configuration information required to support failover operation exceeds the available memory.
-The Lucene search indexer used for the System Activity Log is consuming excessive memory with a large number of search results.

Temporary Solution:

Agilent technical support can provide instructions for disabling the replication of AIC instrument configurations and adjusting the activity log search index memory usage. These steps significantly reduce the frequency of unexpected termination events. 

Reducing the use of keyword searches in the System Activity Log and limiting searches to a narrow time range should also reduce the frequency of unexpected termination events.

In case the OLSS service crashes that are neither caused by replications nor by searches, the recommendation is to go to OLSS Service properties, switch to the "Recovery" tab and select "Restart the Service" for the "First failure", "Second failure", and "Subsequent failures". 

Fix Information:

Agilent Engineering is developing a fix for this issue for version 2.7. 
For versions 2.5 and 2.6, the status of a fix will be communicated later.

Keyword: 

One-line Description:

Modifying report template stability_report.rdl will cause report rendering issues.

Problem:

After modification of the stability_report.rdl report template, it is not possible to generate a report out of it. There will be an error and the rendering process stops.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03 and in OpenLab CDS v2.6 Update 09.

Keyword: 

One-line Description:

SVT can fail on Citrix Server if the location of the files is not c:\

Problem:

After an upgrade, if the location of the files is not c:\ the running of the SVT can result in a FAIL for missing files.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Apache HTTP Server vulnerability CVE-2023-25690 on CDS and ECM XT

Problem:

There has been uncertainty if and to which extent the Apache HTTP Server vulnerability CVE-2023-25690 (see https://httpd.apache.org/security/vulnerabilities_24.html) has impact on CDS and ECM XT.  
A pre-requisite for this vulnerability are specific settings in the httpd.conf configuration file that can be found in c:\Program Files\OpenLab Reverse Proxy\Apache24\conf.  The settings that enable an abuse can be found under https://httpd.apache.org/security/vulnerabilities_24.html. 
Note: The httpd.conf as it gets installed by CDS and ECM XT does NOT have settings that enable security breaches.  Hence, there is no risk, unless httpd.conf gets intentionally modified to include these kind of settings.  

Temporary Solution:

For the time being, the recommendation is to protect unauthorized httpd.conf changes by related Active Directory / OS measurements.  
This concerns the following machine types: Workstation, Workstation Plus, AIC,  OpenLab Server, ECM XT, Index server.  

Fix Information:

Agilent is preparing a patch to update Reverse Proxy in CDS 2.6 and 2.7 to the latest stable Apache version. This will not roll up in a CDS Update, but be released independently of CDS.

Keyword: 

One-line Description:

Content management fails to start after restore 

Problem:

After a data restore to a new installation, Content Management does not start. The alfresco.log file shows, for example,
Module 'amp-olss' version 2.6.2-REL_2.6.2.15 is currently installed and must be uninstalled before version 2.6.0-REL_2.6.0.664 can be installed.
This happens when the software installation does not match the patch level of the source software installation where the backup was generated.

Temporary Solution:

There are two restore scenarios that use the Restore Utility outlined in the OpenLab CDS Workstation Plus Guide and the OpenLab ECM XT Administration Guide: restore on a system where the OpenLab application is already installed or restore on a clean machine and then install the application afterward. Both approaches work without issue when the backup's source system does not have any OpenLab updates installed. However, if OpenLab updates have been installed on the source system, then the following procedure should be used:
Install the application on the target system (Workstation Plus or OpenLab Server / ECM XT server) and apply the same OpenLab CDS or OpenLab Server updates that were installed on the source system when the backup was performed. After this is done, restore the system successfully.

Fix Information:

This problem will be addressed in future releases of OpenLab software.

Keyword: 

One-line Description:

A restored System can create a Cluster with the Source System

Problem:

In cases where a restored system will run at the same time as the source
system (where the backup was taken,) it is imperative that the restored system is on a network isolated from the source system. For example, if a test system is created from a backup of the production system, it must be on a network that is isolated from the production system. If the test system and the production system are on the same network, it may cause the two servers to create a cluster and interact with each other. This can lead to data corruption and loss and upgrades on the restored system may fail.

Temporary Solution:

To prevent this you can do the following steps:
1.- On the restored server, open C:\Program Files (x86)\Agilent Technologies\OpenLAB Data Store\tomcat\shared\classes\alfresco-global.properties.
Find the alfresco.cluster.enabled property and set it to false, as follows:
alfresco.cluster.enabled=false
2.- Restart the AlfrescoTomcat service.

Alternatively you can isolate the restored system and the source system by adding a firewall rule, that the system cannot access each other.

Fix Information:

This Problem is fixed in Version 2.6 onwards.

Keyword: 

One-line Description:

Cutted end of Peak Baseline if EZChrom integrator is used

Problem:

If the EZChrom integrator is used to integrate peaks in OpenLab CDS 2.x the end of the peak baseline might show a hard cut if zoomed in very deeply. 

Temporary Solution:

Workaround: If possible, use ChemStation integrator.

Fix Information:

n/a

Keyword: 

One-line Description:

Match Compare files cannot be saved to expected locations within Workstation Plus systems.

Problem:

In a Workstation Plus or Client/Server system, MatchCompare files are supposed to be in the Data Store. While this is the case for some O/S and MC combinations, for some it is not.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Windows 10 LTSC support

Problem:

CDS 2.7 is fully supported on Windows LTSC 2019 and LTSC 2021. 
On page 27 of the CDS requirements guide, there is contradicting information from what is on Agilent.com.  The requirements guide states that the use of OpenLab CDS 2.7 requires a custom SMA agreement if running on Windows 10 LTSC.  This information is outdated and incorrect.
The website contains the corrected information: "For OpenLab CDS version 2.7, support for LTSC 2019 has been added."
There is no requirement to maintain a custom SMA in this configuration.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

System Preparation Report fails on supported LTSC version 2019

Problem:

In case of Windows LTSC 2019, the CDS/ECM XT system preparation tool that runs before the installation reports a failure in the O/S section.  This failure can be ignored - Windows LTSC 2019 is fully supported.  A fixed version of the system preparation tool  is planned for the next CDS/ECM XT release. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

When starting "OpenLab Configuration" or "Shared Services Maintenance" an error is shown

Problem:

The error is "A referral was returned from the server" and is caused when the GPO "Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options\User Account Control: Only elevate executables that are signed and validated" is enabled.

Temporary Solution:

The "OpenLab Configuration" can be started from the OpenLab CDS 2 setup program, in the Installation section with the "Configure Client/Server" option.

Fix Information:

n/a

Keyword: 

One-line Description:

Communication error occurs while trying to reach Agilent.Scheduler.Agent

Problem:

A private key for the certificate that gets generated by the CertTool for the port used by REST APIs on the AIC (52088) gets deleted by an Acquisition SDK process. After that no network communication to that port is possible, breaking the functionality.
The issue manifests in two user observable symptoms:
-	Sample Scheduler services cannot be remotely restarted through Sample Scheduler configuration
-	Opening Data Analysis from CDS Acquisition client doesn’t work

Temporary Solution:

Take the following actions to temporary fix the problem:
1. Delete the certificate on the AIC.
Open certmgr.msc and delete under "Trusted Root Certification Authorities/Certificates" the "OpenLab Root CA". 
2. Renew certificate.
Open a command prompt as administrator and change to the installation directory of the Certificate Service Tool binaries, default path is "C:\Program Files (x86)\Agilent Technologies\Certificate Service Tool\Bin" and run from there: "Agilent.OpenLab.CertService.CertTool.exe RegisterRootCert -h <servername>".
3. Reboot AIC .

Fix Information:

A fix is planned for OpenLab CDS 2.7 Update 06.

Keyword: 

One-line Description:

Server upgrade from 2.5 to 2.8 displays incorrect PostgreSQL version

Problem:

PostgreSQL version 11.5 is displayed on step 2 of the server upgrade from 2.5 to 2.8 instead of 15.5.

Temporary Solution:

n/a

Fix Information:

No fix planned.

Keyword: 

One-line Description:

Alert message not helpful when AIC/Client/CM Client cannot connect to Server during installation

Problem:

For Chinese and Japanese systems, the current alert message during installation is insufficient when the AIC/Client/CM Client cannot connect to the Server.

Temporary Solution:

The alert message should say, "Check if the Shared Services is running on the specified server and the TLS version on this machine is compatible with the server".

The TLS vesion on the AIC or client is higher than the version on the server (1.3 vs 1.2).  Run the script located on the 2.8 media under Setup\Tools\Support\TLS  

Fix Information:

n/a

Keyword: 68xx Driver

One-line Description:

6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.

Problem:

There was a timeout in the driver; if the reading of the bar code was not complete by the time that the timer timed out, the driver would declare that the reading had terminated.  This was misleading the data system into advancing to the next vial.  The time required to finish reading the bar code or declare that the attempt had finished is indeterminate.  If the tray is parked, the system will sit there waiting to move until the tray is unparked.  The timeout was removed from the code.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 68xx Driver

One-line Description:

Customer can't install colum information from catalog if column description is blank

Problem:

OpenLAB EZChrom A.04.06 and 6890N 
 
Step:
1, Customer selects 122-10BE column. this column doesn't have description.
 
2, Error message appears when you try to install this column.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 68xx Driver

One-line Description:

Setting a Hold time of 0.0 does not work correctly with GC6890

Problem:

Setting up Hold Time of 0.0 does not work correctly with GC6890.

Temporary Solution:

No fix planned.

Fix Information:

None

Keyword: 68xx Driver

One-line Description:

GC Driver and OpenLAB CDS 2.2 Version Number clarification.

Problem:

GC Driver versions do not display correctly in OpenLAB CDS. The leading alpha character does not get displayed. This makes the "B" version appear to be older than previous "A" version.

Temporary Solution:

This is a cosmetic defect only. It does not affect the operation of the software. The version numbers are still unique.

Fix Information:

n/a

Keyword: 68xx Driver

One-line Description:

OpenLAB 2.1: Unable to download syringe change to GC

Problem:

OpenLAB 2.1: Unable to download syringe change to the 6890 GC.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02

Keyword: 68xx Driver

One-line Description:

6890 online help has the bad strings in Injector page.

Problem:

6890 online help has the bad strings in Injector page.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02

Keyword: 78xx Driver

One-line Description:

Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run

Problem:

Using Print Method from the ChemStation Software C.01.05, the method printout is missing column parameters: flow or pressure, setpoint On, (Initial), and post run.

Column
Column #1
Flow or Pressure
Setpoint On
(Initial) 2.3922 mL/min
Post Run 2.1209 mL/min
Agilent 19091J-413: 496.46579
HP-5 5% Phenyl Methyl Siloxan

Temporary Solution:

n/a

Fix Information:

Resolved in A.02.05.024.

Keyword: 78xx Driver

One-line Description:

Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890

Problem:

OL CDS EZChrom A,04.05 and 7890B 02.03.1
step1. turn on Oven Slow fan, 
step2. click "Download Method to GC".
step3. 7890B turned Oven Slow fan on correctly. then "Method Download Complete" message appeared on OL EZChrom.
step4. instrument set up screen refreshed.
step5. Oven Slow fan check box turned off.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 78xx Driver

One-line Description:

During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.

Problem:

On a 7890B one of the modes of operation is pulsed splitless. In some cases the purge time needs to be shorter than the pulse time.
Recent changes in GC driver has invalidated this parameter change. Many customers need to turn the purge time shorter than the pulse time.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 78xx Driver

One-line Description:

Method print out with 7890 configured does not show total GCc run time.

Problem:

With 7890 configured; printing the method does not show total GC run time, however if 6890 configured it does show total run time.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 78xx Driver

One-line Description:

There is no  "Inlet Septum Purge" event in Runtime Events table - EZChrom

Problem:

Method setting;
On OpenLAB EZChrom Online session, 
Click dropdown list on Runtime events table, there is no "Inlet Septum Purge" event in this list.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 78xx Driver

One-line Description:

External Device "Not Ready" ignored by  OpenLAB CDS ChemSataion and EZChrom

Problem:

When doing a valve injection with a Multi-Position valve and an external device the system ignores the external device readiness. When the external device is "Not Ready" the sequence will continue to make the injection and ignore the APG readiness. If a sequence is initiated locally at the front panel of the 7890 with the external device being "Not Ready" the sequence will wait for the external device to become ready prior to making the injection and starting the run. (This is the correct behavior.)

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 78xx Driver

One-line Description:

Aux Flow Limited to 150 mL/min even when pressure is less than Maximum