Software Status Bulletin

OpenLAB CDS     M84xx

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.

Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

Keyword: 68xx Driver

KPR#:147 6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.
KPR#:148 Customer can't install colum information from catalog if column description is blank
KPR#:150 Setting a Hold time of 0.0 does not work correctly with GC6890
KPR#:156 GC Driver and OpenLAB CDS 2.2 Version Number clarification.
KPR#:157 OpenLAB 2.1: Unable to download syringe change to GC
KPR#:159 6890 online help has the bad strings in Injector page.

Keyword: 78xx Driver

KPR#:308 Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run
KPR#:312 Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890
KPR#:313 During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.
KPR#:314 Method print out with 7890 configured does not show total GCc run time.
KPR#:315 There is no "Inlet Septum Purge" event in Runtime Events table - EZChrom
KPR#:316 External Device "Not Ready" ignored by OpenLAB CDS ChemSataion and EZChrom
KPR#:318 Aux Flow Limited to 150 mL/min even when pressure is less than Maximum
KPR#:319 Post Run Flow Rate has default that out of range and value seems not to be stored
KPR#:320 Method User Interface does not correctly load the content of a method.
KPR#:324 Does not delete previous open GC method event table when load method. Wrong injections can be created.
KPR#:325 Method download to GC while in sequence causes it to disconnect and sequence stops.
KPR#:326 7890 method print doesn't include post run time
KPR#:335 Crash of Software after check "Show Threshold Value as remaining time" in EMF Options
KPR#:346 Error Unhandled Exception when changing columns and a Gerstel CIS4 in installed in the 7890.
KPR#:347 Incomplete Method Parameters for xCD in Acquisition Method Report
KPR#:349 Actual flows displayed by CDS aren't the same as the setpoint flows
KPR#:350 Print method does not include all MMI setpoints: Purge time, Post Run Temp, Time, Flow
KPR#:351 Extend run does not extend the acquisition of the Intuvo 9000 GC
KPR#:352 Cannot Add User-Defined EMFs on Intuvo 9000 GC
KPR#:355 ChemStation Instrument actuals showing D2 Bus Temperature with no D2 bus installed
KPR#:356 Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret
KPR#:357 Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.
KPR#:360 Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered
KPR#:362 GC driver is missing for the current build installed while upgrading from 2.1 to 2.2.
KPR#:367 Right Clicking on Method Editor makes UI hide behind Instrument Screen
KPR#:368 Incorrect Values in 9000 Pressure/Flow Calculator
KPR#:369 Make changes to guard chip on Intuvo 9000 GC, audit trail just says temperature changed
KPR#:370 Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest
KPR#:371 Should not be able to download a method while a in a GC run or sequence.
KPR#:373 Method Resolution Does not take into account default column temperature limits.
KPR#:376 The Local User Interface(LUI) on the Intuvo 9000 GC shows long name for connected data system.
KPR#:379 Location of Intuvo 9000 GC System Health Report should be moved
KPR#:380 Link to Intuvo 9000 GC help does not work.
KPR#:381 Event drop downs are black when creating a new method
KPR#:383 PCM will not control in constant flow.
KPR#:385 RTL for OpenLAB CDS: Calibration Runs dialog shows no chromatogram or compound table for loaded data or Results from calibration runs
KPR#:386 RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected.
KPR#:387 Acquisition crashes when user clicks on RTL Import/RTL wizard
KPR#:388 RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method when setting a Target retention time.
KPR#:422 HS Sleep/Wake mode should sync with GC Sleep/Wake mode
KPR#:431 Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.
KPR#:432 Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.
KPR#:435 GC Method Resolution results in “Object Reference” error message and occasional crash
KPR#:438 When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".
KPR#:439 Downloading method parameters (like oven temperature) on a 6890A does not work with OpenLab CDS 2.4
KPR#:472 Chromeleon: Intuvo trigger two instrument notification for configuration changed
KPR#:473 Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not
KPR#:474 Chromeleon: GC: Column length can only be calibrated once in Online Method Editor
KPR#:475 Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail
KPR#:476 8860 Open Lab CDS EZChrom compact license is invalid.
KPR#:477 Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.
KPR#:478 6890 - cannot set post run flow for packed column
KPR#:479 Chromeleon: GC 6850A and 6890A: GC online method is not editable
KPR#:480 Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act
KPR#:481 Chromeleon: GC 6850A: Cannot create instrument method
KPR#:482 Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor
KPR#:483 Chromeleon: GC8890: Blank evaluation setpoints missing in method report
KPR#:484 Signal Scaling is incorrect for the 6890
KPR#:485 Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help
KPR#:486 Chromeleon: GC8890: Issues during sequence execution
KPR#:487 Chromeleon: Changes made in 68xx Edit Online Method not applied or reported
KPR#:488 Error when loading GC method without Blank Run Analysis setpoint
KPR#:489 Chromeleon: Corrected column length will not save after manual method resolution
KPR#:490 Chromeleon: Signals from previous method persist in new method
KPR#:491 Chromeleon: ECD Help page cannot be accessed
KPR#:492 Chromeleon: All 8860 signals not displayed or available in report
KPR#:493 Chromeleon: Error occurred at several points of operation
KPR#:494 Chromeleon: GC6890: Front Injector parameter change in Online method not applied
KPR#:495 Chromeleon: GC6890A: Method download fails
KPR#:496 8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent
KPR#:497 Chromeleon does not recognize the tray with Back Injector installed.
KPR#:498 Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved
KPR#:499 Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.
KPR#:500 GC6890: Valid vial ranges are not correct for 6890 in some cases
KPR#:501 Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.
KPR#:502 When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4
KPR#:503 Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)
KPR#:504 Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration
KPR#:505 Chromeleon: GC6850: Partial Data option causes issues during sequence execution
KPR#:506 Chromeleon: GC6890: Unexpected audit trail entries during endurance run
KPR#:507 SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.
KPR#:508 Not able to download flow setpoints to 6890 VI inlet.
KPR#:509 Chromeleon: Incorrect conversion and missing unit when using pressure setting bar
KPR#:510 68xx: Chromeleon: System with G4513 won't make 1.1 uL injection
KPR#:511 Chromeleon: System crash: system slow and then crashing
KPR#:512 8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4
KPR#:513 B,04.03 SP2 will not connect to an 8890 GC.
KPR#:514 Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.
KPR#:515 3.0 SR2 driver fails SVT on OL CS C.01.09.144
KPR#:516 OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.
KPR#:517 Chromeleon: SVT Chameleon 2.1.30 Fails
KPR#:518 Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4
KPR#:519 8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.

Keyword: Acquisition

KPR#:597 68xx: Chromatogram for channel randomly offset, shifted

Keyword: Admin Reports

KPR#:940702 Roles and Privileges Report causes error

Keyword: Administration

KPR#:244534 New users don't see data and projects in Content Manager
KPR#:376731 Not possible to delete project related files form the Content Management user interface.
KPR#:477707 No specific privilege is required to access the CM Admin console
KPR#:487437 Java JMX RMI vulnerability
KPR#:534773 Restore fail when the new server is on a different subnet
KPR#:539989 A new domain user can't create projects
KPR#:549030 Archive fails if a file with the same name has already been archived
KPR#:567527 Backups can fail if the available C disk storage space is too small
KPR#:567986 Backup aborts due to timeout error
KPR#:577035 Installation stalls at Agilent Distributed Transaction coordinator install step
KPR#:582137 Backup Utility fails if IP address is used for DB server connection
KPR#:588447 If one archive job fails, the others should continue
KPR#:588450 Archive jobs get stuck, requiring a cleanup
KPR#:588458 Archive job in a sub-folder should be removed when manually archiving a parent
KPR#:600186 Data files with names including semicolons (;) cannot be uploaded to Content Management
KPR#:663493 OpenLab ECM XT not affected by security issues in log4j-1.2.17
KPR#:687074 Customer IT scan identified vulnerability CVE-2021-4104
KPR#:708407 Version mismatch in SVT for Data Collection Agent and Service
KPR#:954003 Cannot resotre FB database
KPR#:954006 Rest API crashes with domain users in CP but removed from domain
KPR#:1048901 The AGTOL.log file is missing from 2.7 systems
KPR#:1058057 Supporting OpenLab v2.8 in multi-domain environments where Clients/AICs are members of a different domain than the OpenLab Server/ECM XT server

Keyword: Administration,User Interface

KPR#:267323 Activity Log in OLCP does not record the Application name when login from the Web UI

Keyword: Audit Trail

KPR#:378080 E-Signature description not automatically updated for new created user
KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1

Keyword: Calibration

KPR#:395508 Help and Learning needs updated statement regarding all calibration options or levels are supported with timed groups

Keyword: Configuration

KPR#:1 Instrument opened with a channel conflict is in a quasi-Not Connected state
KPR#:2 COM port information for clients does not match AIC COM port information
KPR#:146950 Using OpenLAB CDS Waters Acquity driver the PDA ( 3D option) is pre-set as default values as well for 2D Detectors
KPR#:195581 Unconfigured Sample Scheduler Agent causes Windows logs on CDS 2.3 AIC's
KPR#:592977 Logon to OLCP is not possible
KPR#:733079 Slow login performance when server and user domain don't match forest name

Keyword: Data Analysis

KPR#:286264 The Retention Time definition in the Data Analysis Reference Guide is misleading because of a wrong drawing
KPR#:297380 Manually extract UV Wavelength chromatograms is part of Privilege control on the manual but this function does not exist
KPR#:689877 Reviewing or adding a manual entry to the audit trail no longer triggers a new result version

Keyword: GC/MS Driver

KPR#:1 Setting source temperature as a Timed Event does not change the setpoint on the Dashboard
KPR#:2 Selecting a SIM or Scan time segment line highlights the entire row
KPR#:7 Starting EI 5977A Tune does not wake up a sleeping 7890B GC after it was in sleep mode.
KPR#:9 While in Vented, Venting or Pumping down and network connection is lost, on re-connection the UserInterface state goes to Idle.
KPR#:11 Manual Tune Scan plot does not show all of the information
KPR#:12 Prepare to Vent disappears from MSD LUI
KPR#:13 Vacuum fault not clearing on turbo pump without Lcomm, 5977B and 7890B system.
KPR#:15 Manual Tune profile plot does not show all the information
KPR#:18 Signals acquired in "SIM" mode or "SIM and Scan" mode can drop out below the baseline
KPR#:117113 Unable to close Acquisition if connection is lost while tuning or in Tune Control
KPR#:134542 Filament selection is not updated when changing methods
KPR#:139960 It is possible to acquire data with un-tuned tune files.
KPR#:160081 Tuning and Tune related activities are not recorded in activity log
KPR#:177340 GC/MS method update change from 'Version 100' to 'Version 101'
KPR#:177496 Data file is collected but cannot be opened in Data Analysis
KPR#:223710 AcquisitionServer.exe process does not close when Close Connection is used
KPR#:224414 Acquisition Method Report does not show exact MSD model configured
KPR#:231685 GC/MS autotune using a saved atune file results in manual tune report template
KPR#:234855 Discrepancy in "Run time" value user entered in Acquisition UI vs displayed in the Acquisition Method Report
KPR#:235934 Acquisition Method Report shows generic "Detector EMV Override" label in SIM Table
KPR#:264274 Autotune report always shows the default masses for PFTBA even if the selected masses are changed
KPR#:267319 Switch Filament options should not be shown for CI GCMS configurations
KPR#:306994 MS stays in a not-ready status following autotune if using JetClean in Acquire & Clean mode
KPR#:347742 PCI autotune fails to complete on some instruments after an initial successful autotune
KPR#:366073 Aborting bakeout during equilibration may cause the timing problems
KPR#:370668 Autotune icons are grayed out after clicking "Cancel" in Delete Tune File dialog
KPR#:370684 User created tune files cannot be deleted if a default tune file is currently loaded
KPR#:387039 No warning message after method is loaded with invalid tune file
KPR#:389009 Actual values for bakeout and equilibrium time are incorrect
KPR#:389044 Vacuum Control: If the acquisition client is closed during vent and then reconnected, the time elapsed value is lost
KPR#:389509 Vent: Turbo speed may not be accurate below 3%
KPR#:392073 Tune Report PDF may not display in some situations
KPR#:392865 Cannot release Tune Control
KPR#:394987 Using "Generate Report" in PCI mode the calibrant valve is not opened
KPR#:396350 Custom Tune: Correct masses will not be displayed in report if changed
KPR#:398529 Custom Tune: Using masses that are fewer than 100 amu apart will abort with error
KPR#:412557 Acquisition can't be closed during GC-MSD venting

Keyword: Headspace

KPR#:181 Cannot get 7697 Comm setup in OpenLab CDS 2.2.0.600; Connection always makes the HS's GC IP revert to previous setpoint
KPR#:194 Sequence aborts with "address may not be null" error

Keyword: Installation

KPR#:53 Data Store server synchronization fails if the computer hostname contains an underscore.
KPR#:55 Old icon displayed for links after upgrading your Data Store server to rev. 2.0
KPR#:146953 OpenLAB CDS IQ report may generate/show an aborted IQ after uninstalling the Waters Core and Waters Acquity Add-on driver

Keyword: Instrument Control

KPR#:146982 OpenLAB CDS crashes after power cycling the Waters Acquity instrument

Keyword: LC/MS Driver

KPR#:218620 Changes to Manual Tune parameters have no respond in spectrum display windows LC/Single Quad
KPR#:246022 Charging voltage displayed as Nozzle Voltage in the check tune report for MultiMode Source
KPR#:246030 AJS source Sheath Gas Temp & Sheath Gas Flow parameters not validating in the Method Override
KPR#:246035 Single Quad UI always display "Not Ready" state when the instrument in "Standby"
KPR#:246037 Cannot close OpenLab CDS Acquisition if connection to server is lost during LC SQ tune check
KPR#:257678 Missing Data Point crossed the chromatographic peak on G6135C SQ
KPR#:269242 'Review Tune Report' dialog may freeze UI
KPR#:320141 APG remote triggering LC shutdown
KPR#:339311 Abundance change with dwell time when changing detector gain factor
KPR#:347214 Shutdown method leaves LCMSD iQ actively scanning and not "Off"
KPR#:349670 Getting prompted to save method when no change is made in the method
KPR#:359660 Divert valve may not switch to waste during hardware fault
KPR#:371542 SQ online signal is missing after windows restart
KPR#:385359 Autotune report results are incorrect on FWHM
KPR#:394789 Heaters faults cannot be cleared on LC/MSD iQ
KPR#:402489 Embedded Software (ESW) crash during autotune
KPR#:409473 AIC installation was cancelled during install of LCMS driver, which caused it to roll back. After relaunching installer, LCMS driver install failed
KPR#:438688 Unstable spray warning in EMF
KPR#:474201 Applying LogAmp calibration coefficients
KPR#:478099 Mismatch between gain factor in acquisition method and gain displayed in DA
KPR#:481643 Quad resolution during SIM mode (Wide & Widest).
KPR#:482908 New EM Horn caused estimate Gain to jump around with low abundance
KPR#:527627 527627 - Mass shifted issues on 400ms dwell time in Acquisition
KPR#:581848 Running Sequence with LC/MSD gets stuck in Not Ready
KPR#:737754 Checktune fails when FastScan is checked
KPR#:750291 Checktune Icon grayed out

Keyword: Performance

KPR#:178350 New domain users can't access content management to save methods or any other file
KPR#:401255 SQL Server Database - 100% CPU Usage
KPR#:492041 C:\ProgramData\Agilent\SecureFileSystem is growing significantly
KPR#:628048 SQL Parameter xact abort prevents Data from being uploaded
KPR#:638587 Improvements to address archive problems
KPR#:651438 Excessive logins can cause com.agilent.datastore.cache file to grow and impact performance
KPR#:711663 Instrument client times out intermittently when browsing open an acquisition method in a heavily loaded folder
KPR#:726704 Sample Scheduler Acquisition can get slower over the time with CDS 2.5, 2.6, 2.7
KPR#:767591 Unable to open method, sequence, and result files in Data Analysis
KPR#:954001 OutOfDate is not reset after first instrument's data is read (multi-instrument)
KPR#:954005 Loading Sequence from result set takes >1 minute for Browse box to appear
KPR#:954008 OpenLab Shared Services Crashes frequently
KPR#:962671 Unable to process result sets with big ACAML files from Terminal Server

Keyword: Performance,Roles and Privileges

KPR#:304709 New domain users can't access content management to save methods or any other file

Keyword: Report Template Design

KPR#:56 Error seen in Intelligent Report header (#error) if any related data field is used in an expression
KPR#:58 Intelligent Reporting - Stacked Chromatograms do not display the time axis in reports
KPR#:59 Intelligent Reporting - Square brackets cannot be used in filter expressions

Keyword: Report Templates

KPR#:61 Sequence Summary Extended template in Excel format not reporting the acquisition or processing method information correctly
KPR#:62 Generating a report to word file format may generate a report containing not aligned report items

Keyword: Reports

KPR#:73111 Description on unsaved entries is incomplete in Audit Trail dialog
KPR#:249784 Non-identified peaks may be missing in reports with non-Agilent instruments data
KPR#:299468 "Delete" entry in the audit trail raises an audit concern
KPR#:389530 Tune Report: The autotune report does not include instrument name

Keyword: Roles and Privileges

KPR#:187399 User with empty password cannot unlock Acquisition or Data Analysis
KPR#:207007 Users can delete their own data without deletion permission via web client
KPR#:580868 Folder move requires Everything role
KPR#:976277 Users added to a domain group can't access content management

Keyword: Roles and Privileges,User Interface

KPR#:318470 Orphan Property ID leading to sync failure

Keyword: User Interface

KPR#:56 Chinese, Japanese, or Russian file names corrupted after download as a compressed zip
KPR#:79117 SIM table is disabled if the last method loaded was SIM
KPR#:90053 Copy paste a row in the SIM table causes the acquisition Client to crash
KPR#:99440 Cannot unlock session locked by user from different domain
KPR#:119122 One UIB II channel is acquired but two signals are displayed in Data Analysis
KPR#:130075 Search cannot handle Metadata which contains a µ
KPR#:131472 EI tune evaluation report displays incorrect limit for 502/69 ratio
KPR#:168842 PDFs Which Include Localized Characters Can Appear Garbled in Web UI Previews
KPR#:180338 First time login to the Content Management Web UI can take up to 60s
KPR#:225514 Activity Log Not Viewable in Chrome 67 or later (ECM XT 2.2, 2.3)
KPR#:296392 No Tree in DA after CDS 2.3 Update 06 installation with CM
KPR#:306783 The information of the modified person on the folder is incorrect in the Datastore WebPage
KPR#:307134 Pagination disappears when search returns more than 250 results
KPR#:372530 Incorrect rendering of MS Office documents in preview
KPR#:576609 Backup Utility is failing fail at verification step due to exhausting connections to the MS SQL server
KPR#:623684 "modified" timestamp after sequence has been archived triggered by filtering for PDF
KPR#:665419 Japanese Language Files are not included in Content Management Security Update 01
KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1

Keyword: User Interface , Audit Trail

KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1

Keyword: Workflow

KPR#:354011 Data acquisition is interrupted on GCMS SQ when system is in failover mode

Keyword: 

One-line Description:

Source Parameters are not part of the tune file and are not saved/reloaded when loading tunes

Problem:

The users is allowed to change and download the source parameters when doing manual tune to run experiments, but those values will not be part of the tune file saved and will not be replaced with the source defaults with atunes is loaded

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

NGA/RGA Add-on Software revision 2.7 has wrong characters in Chinese font

Problem:

The characters of Chinese font in NGA/RGA Add-on Software revision is wrong.

Temporary Solution:

None

Fix Information:

This defect is planned to be fixed when the Gas Analyzer 2.7 is run on future OpenLab CDS version.

Keyword: 

One-line Description:

Network issues with DHCP may cause unexpected behavior on a Workstation installation

Problem:

On a Workstation installation when the main network which is connected through DHCP drops and the network IP can change to default non-reachable IP address, communication with Shared Services/Automation Service could stop. This will adversly affect acquiring runs and the client application.

Temporary Solution:

Use STATIC IP address to avoid DHCP failures.

Fix Information:

n/a

Keyword: 

One-line Description:

Delta EMV relations may not be obvious to users

Problem:

In the time segments table there are entries for positive and negative Delta EMVs.  The values entered by the user get stored with scan segments of the same polarity.  If the user sets up a method that is only positive polarity scan segments and enters a negative Delta EMV value, there are no scan segments to associate it with.  When the method is saved, the negative Delta EMV value is not saved as it would have no meaning.  Likewise the audit trail will not log an entry for this change in negative Delta EMV.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

Submitted or Validating run items will get aborted if connection to Shared Services is lost

Problem:

Any submitted or validating runs will get aborted if connection to Shared Services is lost in the mean time. All the pending runs will go to completion.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Charging voltage displayed as Nozzle Voltage in the check tune report for MultiMode Source

Problem:

The Charging voltage displayed as Nozzle Voltage in the check tune report for MultiMode Source.

Temporary Solution:

Users beware that there is a typo in the Checktune Report, it should be Charging voltage on the MultiMode Source(MMI)  NOT Nozzle voltage.

Fix Information:

No fix available at this time. To be fixed in a later version

Keyword: 

One-line Description:

A mismatch of configured custom plate will throw invalid location message.

Problem:

If user launches a pre-configured instrument where the configured custom plate does not match the hardware, then invalid location message is seen while validating the vials.

Temporary Solution:

Close instrument connection and re-configure the instrument to update the configuration, so it matches the hardware.

Fix Information:

n/a

Keyword: 

One-line Description:

Connection problems with hardware could put the instrument in indeterminate state

Problem:

During an acquisition run, If connection problems are encountered between the hardware and the application, the software would abort the runs. The hardware is not aware of the disconnection and reconnecting to the hardware could put the instrument in indeterminate state.

Temporary Solution:

Perform a close connection and stop the hardware. Relaunch the application to get to a good state.

Fix Information:

n/a

Keyword: 

One-line Description:

SmartCard 4 disk failure

Problem:

When the SmartCard 4 disk stop working, it require to reboot the SmartCard 4, closed the instument online conneciton and flash the firmware.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

LC/MS SIM/Scan parameters information are inaccurate in the report function

Problem:

For SIM/Scan time segments, both Scan and SIM rows will appear in the same scan segment table.  Scan rows will appear first with their column information and SIM rows will be appended below and the columns appended after the Scan columns.  Cells that do not contain information for the scan type will be blank.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

In case of overlap injections, "Stop sequence after current run completes"  aborts the current run ONLY and discards the already prepared sample

Problem:

In the case of overlap injections, when user performs "Stop sequence after current run completes", only the current injection will complete its data acquisition. The already prepared sample (already in the autosampler's sample loop) for the next run will be discarded, the sequence will be aborted. When user run a subsequent sequence, an error will occur depending on the instrument technique (LC or GC) due to the leftover sample in the injector loop, user has to re-submit the same sequence to be able to continue.

Temporary Solution:

Re-submit the sequence to continue

Fix Information:

It is fixed in OpenLAB CDS 2.1. When user performs "Complete current run and abort sequence", sequence will be aborted after the data acquisition has completed for the already prepared sample (the overlapped sample).

Keyword: 

One-line Description:

Printing administrative reports from OpenLAB Control Panel directly to a physical printer does not work properly

Problem:

As a system administrator, when user prints the administrative reports from OpenLAB Control Panel directly to a configured printer, the hard-copy printouts are blank pages.

Temporary Solution:

User has to print the reports as PDF files and then print the PDF reports on the configured printer to obtain your hadr-copy printouts.

Fix Information:

This issue has been solved in OpenLAB CDS 2.1.

Keyword: 

One-line Description:

Activity Log does not show the negative values of method override parameters for LC/MS

Problem:

In the time segment, if there are scan segments with both polarity, the log will have two lines to say parameter name changes from xxx to xxx. One is for the positive polarity, the other one is for negative polarity. Whether the Positive comes first or negative comes first will depend on which polarity comes first in the scan segment.
If there is only one polarity, there will be only one line in the log to specify the value has been changed to xxx to xxxx.
There will be no indication to specify which polarity. User will need to find that out.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

Selecting multiple ranges of cells will not fill down as expected

Problem:

In the scan segments table, if the user selects a range of cells and clicks filldown (click-drag), the first cell selected will be the value used.  If the user selects a range of cells and additional individual cells (click-drag followed by Ctrl-clicks), the first cell select will be the value copied.  But if the user selects 2 ranges of cells (click-drag and Ctrl-click-drag) and clicks filldown for some reason the 1st cell of the *2nd* range is copied.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

Same injection time for multiple runs if Review data during running

Problem:

Customer performed a "Review Completed Injections", then the injection audit trail show different injection time but in the DA and the reports show the same injection time for followed runs.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to 0.7 FWHM

Problem:

The Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to default 0.7 FWHM it set will peak width to 0.8 FWHM.
The peak width has a tolerances of  +/- 0.1 FWHW

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

AJS source Sheath Gas Temp & Sheath Gas Flow parameters not validating in the Method Override

Problem:

If the user overrides either the sheath gas temp or sheath gas flow in the sequence method override, the system will not validate this against the allowable ranges for the other parameter. The override parameters that cannot be achieved, the firmware will prevent unsafe conditions and the system will remain “not ready”. Sequence override parameters have a single validation range and no way to check validation of another parameter.   Users who use the sequence override conditions should be aware of the conditions they are using and the affect they have on the system; relationship between the Sheath Gas Temp and Sheath Gas Flow.

Temporary Solution:

Both parameters need to changed at same time.

Flow :  Temp
7.5,      400.0
6.5,      350.0
5.5,      300.0
4.5,      250.0
3.5,      200.0
2.5,      150.0
0.0,       20.0

Fix Information:

N/A- The information will be  included in the Help file

Keyword: 

One-line Description:

Post-run diverter position information is missing when creating a LC/MS report

Problem:

Post-run diverter position information is missing when creating a LC/MS report.  Since the post run box did not get "checked", it means users do not want to setup for the post run therefore, the post-run diverter position information is not in the report.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

Changes to Manual Tune parameters have no respond in spectrum display windows

Problem:

Changes to Manual Tune parameters have no respond in spectrum display windows on all 61xxC  Single Quad LC/MS.  
When making changes to the width gain/offset, mass axis/offset,  or ion optics voltages, the spectrum display windows have no affect to the  tune peaks.

Temporary Solution:

The workaround :
1)  Switch ion polarity from Positive to Negative mode
2)  Make change to MS parameters (i.e. width gain/offset, mass axis/offset or ion optics)
3)  Download tune parameters to instrument icon button
4)  Switch ion polarity back to Positive mode
5)  Download tune parameters to instrument icon button

Fix Information:

Fix will be in the future release of LC/MS drivers.

Keyword: 

One-line Description:

Signal Plot frozen and Run Queue shows "Acquiring" and data is inaccessible

Problem:

Online plot signal window can be frozen and the run queue can be stuck in "Acquiring" state even though the run is done. 
The data is not accessible. In DA the icon for the data set shows up as a folder icon, but will not have any results to open. The data structure is incomplete, but there is usually dx data and sometimes RX data.

Temporary Solution:

n/a

Fix Information:

Fix in 1.12.2

Keyword: 

One-line Description:

Single Quad  UI always display "Not Ready"  state when the instrument in "Standby"

Problem:

Single Quad  UI always display "Not Ready"  when you put the instrument in" Standby" or turn off the device button because the "Standby" the Drying Gas Flow is 3.0 L/min.
If the current method has a Drying Gas Flow settings greater than 3.0 L/min, then the UI always "Not Ready" when users put the Single Quad in Standby.

Temporary Solution:

Workaround:

1) Create a "Standby" SQ method with the Drying Gas Flow 3 L/min, Drying Gas Temperature 300C, and Nebulizer pressure 15 psi
2) Save the method
3) Download Standby method to the  instrument before putting the Single Quad in Standby

Fix Information:

Fix will be in the future release LC/MS drivers.

Keyword: 

One-line Description:

LC/MS data acquired with ions ending in .9 m/z will appear in EIC as two ions ending in .9 m/z and .91 m/z

Problem:

If your LC SQ acquisition method has ions that end in .9 m/z, the Extracted Ion Chromatogram (EIC) in Data Analysis will show two ions, one ending in .9 and one ending in .91 that is not part of the acquisition method. 

For example, 1696.9 m/z is specified in acquisition method to collect, but 1696.91 m/z also appears in the EIC even though this ion is not part of the method.

Temporary Solution:

n/a

Fix Information:

This issue is resolved by the LC/MS Driver that is included in OpenLAB CDS 2.2.

Keyword: 

One-line Description:

User is not able to save 'Column Parameter' changes at the same time when change is made

Problem:

User is not able to save 'Column Parameter' changes at the same time when change is made unless they click on another field on the screen

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02

Keyword: 

One-line Description:

Invalid Resource Item implementation for oven program

Problem:

Invalid Resource Item implementation for oven program

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02

Keyword: 

One-line Description:

PDF preview in DataStore is truncated in Chinese and English Secure Workstation

Problem:

PDF preview in the DataStore User Interface is not rendered properly and may look misaligned or truncated in Chinese and English Secure Workstation. The pdf document opens properly with any pdf reader when downloaded from the Data Store repository

Temporary Solution:

N/A

Fix Information:

Fixed with OpenLAB Server revision 2.1

Keyword: 

One-line Description:

"Value contains illegal character' message is displayed while typing a new folder name

Problem:

While typing a folder name, the software will provide instant feedback and warn the user when an invalid character is entered.
If you continue typing the "red" field will disappear until an invalid character is again detected. 
Folder names can't start or end with a space.

Temporary Solution:

n/a

Fix Information:

This issue will be addressed in the next version of the software

Keyword: 

One-line Description:

Deleted content doesn't release space from the disk storage when using PostgreSQL as database engine

Problem:

Deleted content doesn't release space from the disk storage when using PostgreSQL as database engine
Affected version: OpenLAB Data Store A.02.02 and OpenLAB Data Store 2.0 

Temporary Solution:

n/a

Fix Information:

This issue is resolved with OpenLAB Server 2.1

Keyword: 

One-line Description:

FIltering in File Details page does not work for ZIP filenames with Japanese character

Problem:

The problem is caused by Java interpreting the encoding from non-English Windows.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

Folder icon is missing on content page when using Internet Explorer 11

Problem:

This is can be fixed by changing the rendering in the Intenet Explorer options
 "Use software rendering instead of GPU rendering*

Related issue reported here: https://issues.alfresco.com/jira/browse/MNT-13231
Steps are given here: https://support.microsoft.com/en-us/kb/2528233

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Clicking on the "Browse" button to Upload Files does not trigger the "browse window" in IE11/Win10

Problem:

This is a known issue and will be fixed in the next revision of the software.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Users can't log in with domain authentication - Message User must change Password

Problem:

When using Windows Domain Authentication, the message  "User must change the password" is displayed even when this is not correct. 

Temporary Solution:

When using Domain Authentication, the application needs to read user attributes like userAccountControl (https://msdn.microsoft.com/en-us/library/ms680832(v=vs.85).aspx) and pwdLastSet (https://msdn.microsoft.com/en-us/library/ms679430(v=vs.85).aspx) In order to get information whether or not a user must change password. When read permission is not granted to the user, the application will assume that the password of the user expired and will refuse the access
 
Steps to enable the permissions to read attributes:
1	Open Active Directory Users and Computers
2	In the View menu, click Advanced Features
3	Under Users, select a user that is not able to log in to OLCP
4	Right click and go to properties
5	In the Security tab, click select 'Authenticated Users'
6	Check 'Read' checkbox below and click OK

Fix Information:

n/a

Keyword: 

One-line Description:

WEB User Interface returns Error 500 after rebooting the server

Problem:

If rebooting the OpenLAB Server, and the tomcat service starts before the database instance is up and running, you will have a database connection issue returning  and error 5600 on the web interface. 
There are no dependencies between Tomcat and external databases  resources.

Temporary Solution:

Ensure the dabase server is up and running before rebooting the OpenLAB Server. 

Fix Information:

N/A

Keyword: 

One-line Description:

Deletion of Files in Content Management - Freeing of Disk Space

Problem:

When you delete contents in DataStore or OpenLAB Server
1) DataBase: Contents in database will be deleted. Database size might not be reduced due to activity log information being written to the database and also some database size might not be reduced even the contents are deleted.

2) Solr index: Solr index size will not be reduced unless you click on the "optimize now" button in Solr Admin user interface

3) Content Store: Content Store size will be reduced when you delete files in DataStore. A clean-up job runs everyday at 11:00 PM to clean the content store folder.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Preview not available if size is larger than 10MB for certain files.

Problem:

In Content Management, preview feature is not available for certain file types that exceed a size limit. This limit is 10 MB for the file types mentioned below
Office Documents ( .doc, docx, .xls, .xlsx, .ppt, .pptx )
CSV files ( .csv )
TXT files ( .txt )
XML files (.xml)

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Web UI - Characters are not being previewed and some are correctly converted

Problem:

Alfresco expects UTF-8 encoding on all documents for previews to work correctly on extended characters.

Cause: Notepad saves .txt files as ANSI by default, which is incompatible with Alfresco.

Temporary Solution:

n/a

Fix Information:

Solution: 
In Notepad, do "Save As..." to save the file in UTF-8 format instead of the default ANSI, and upload the file to CM for extended characters to be previewed correctly.

Keyword: 

One-line Description:

Reprocessing on an archived project should generate error

Problem:

OpenLAB CDS does not check when a project is archived in OpenLAB Data Store 2.0 or in OpenLAB Server 2.1. 
It is therefore possible to select the archived project to load results, modify and save them. The application will then try to upload the modify results and an upload error will occur in the upload queue. 

As a temporary solution, we recommend to remove the Project_Edit_Content permission on archived projects.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

After an upgrade to CDS 2.1,  the reporting tab is missing for some users

Problem:

When a custom role for creating and modifying Reports is assigned to users. After an  upgrade to CDS 2.1, Any user assigned this role will no longer be able to create reports. The Reporting tab will be completely missing for them

Temporary Solution:

n/a

Fix Information:

This issue is planned to be fixed with CDS 2.3

Keyword: 

One-line Description:

RDL files downloaded via the web interface through Internet Explorer are saved with the wrong extension

Problem:

When a user chooses to download an RDL file from the web interface in Internet Explorer, the file itself is saved with the wrong extension (typically a .bin or .txt extension).

Temporary Solution:

as a temporary solution, yo can download using a different browser (such as Chrome), you can also choose to right-click and "Save As" instead of a standard click to to download or rename the file back with the correct extension.

Fix Information:

n/a

Keyword: 

One-line Description:

Software Verification report of Agilent Data store Fail While upgrading Server of A.04.07 SR1 to A.04.07 SR2

Problem:

Running the Software Verification Tool (SVT) with a user other than the user who did the upgrade will result in a failed report.

Temporary Solution:

The user performing the upgrade should be the user that runs the SVT tool.

Fix Information:

n/a

Keyword: 

One-line Description:

Old DS Icon visible on Internet Explorer Tabs after an upgrade

Problem:

The original DS favicon (icon) is visible in the Internet Explorer Tabs and address bar if the system was updated from version 2.0 to  2.1 or 2.2 

Temporary Solution:

n/a

Fix Information:

Clearing manually browser's cache forcing it to download all latest data from a website, and this is done only one time after the system is upgraded with latest version.

Keyword: 

One-line Description:

When two Agilent LC instruments with VWD are running sequences on one Workstation or AIC, the sequence aborts after 55 minutes of runtime on one of the LC instruments.

Problem:

With multiple instruments starting at about the same time, longer run times, sequence or single runs may abort with the error “Store must be open for this operation” in the Activity Log. For example, with an Agilent VWD detector or 1220  LC Compact System, a run time of 55 minutes or higher can cause this condition.
This error occurs due to a Microsoft .NET issue with multiple program threads writing to a temporary Windows file where the signal size exceeds 10MB. For the VWD or 1220 in particular, the reference and sample intensity instrument traces store enough data to exceed this size in about 55 minutes.
This issue only occurs when more than one instrument will exceed the required signal size. For example, if using one instrument with a VWD detector and one with PDA, the PDA may not generate the required signal size and the issue will not occur.

Temporary Solution:

n/a

Fix Information:

This is resolved in OpenLAB CDS v2.1 SR1, and OpenLAB CDS v2.2.

Keyword: 

One-line Description:

Running a method with a tune file that has never been tuned will crash the acquisition Client

Problem:

If a GC/MS method is run with a tune file that has not yet been tuned, the acquisition Client will crash.

Temporary Solution:

n/a

Fix Information:

This issue will be resolved in a future release of GC/MS driver for OpenLAB CDS.

Keyword: 

One-line Description:

Result type "Unknown" in Data Analysis search results after an upgrade to CDS 2.1

Problem:

After upgrading  a Workstation or a Client Server environment from 2.0 to 2.1
Searching results in Data Analysis will show "unknown" for results acquired with CDS 2.0.  

Temporary Solution:

n/a

Fix Information:

The result type field extraction has been added in version 2.1. Search will properly populate this field for newly acquired results or after reprocessing results acquired in CDS 2.0

Keyword: 

One-line Description:

Installed Start Menu Shortcuts (on the Server) will not work if the Default Browser on the Server is not set

Problem:

Clicking on the shortcuts for Bulk Import Utility and Content Browser will bring up an explorer app with an error saying the page cannot be displayed.  

Affected versions: OpenLAB Data Store 2.0 and OpenLAB Server 2.x

Temporary Solution:

n/a

Fix Information:

If the default browser is not set on the server, these errors will occur for this application (and all applications that have internet shortcuts on the start menu).  Set the default browser to Internet Explorer to avoid this problem.

Keyword: 

One-line Description:

Double upgrades from DataStore A.0x to OpenLAB Server 2.1 will cause "Alfresco_administrators" group to be missing. 

Problem:

During the upgrade to OpenLAB Data Store  2.0, a group called    Alfresco_administrators is added to the application, but when  an additional upgrade is done  before like  for instance from A.01.02 to A.02.01 and then to 2.0, the group will not be created and will cause the upgrade to OpenLAB Server 2.1 to fail.

Temporary Solution:

As a temporary solution, the following two steps need to be done before upgrading to OpenLAB Server 2.1 

1. The missing group "ALFRESCO_ADMINISTRATORS" needs to be created manually in the Alfresco Share.
2. The DataStore_System user and the Administrators group must be added to the newly created group.

Fix Information:

n/a

Keyword: 

One-line Description:

Delete file action in content management does not ask for a reason for deletion

Problem:

Delete file action in content management  will not ask for a reason for deletion nor ask for a second login. 
Deletion of files can only be done from users having the "Manage Security" privilege or the "Everything" Role. The deletion will be traced in the Content Management Activity Log

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

System Timeout Exception error occurs when OpenLAB Control Panel is kept open

Problem:

On a Client, after closing the instrument connection but keeping the OpenLAB Control Panel open, the system times out and throws a System Timeout Exception error. No data is lost.

Temporary Solution:

The user can simply start OpenLAB CDS Control Panel again.

Fix Information:

This issue will be resolved in future OpenLAB CDS release. 

Keyword: 

One-line Description:

Some LC Help contents not shown

Problem:

Some LC instrument topics are not shown in Help and Learning.

Temporary Solution:

Press F1 in the Acquisition method window to access .CHM formatted Help. Topics are available in this format.

Fix Information:

This issue is resolved in OpenLab CDS v2.3.

Keyword: 

One-line Description:

Exception when logging in OpenLab Control Panel. ECM does not display all subfolders when browsing for Project Path during project creation; exception is displayed 

Problem:

When the user creates projects, the standard procedure is to browse to the folder Location when selecting the Project Path. However, there are more than 100 sub-folders, it is not possible to set the project path correctly, because when browsing, the ECM window displays only the first 100 folders. 
The following exception is displayed: 
"Agilent.OpenLab.SharedServices.SharedServicesInternalException: The incoming request has too many parameters. The server supports a maximum of 2100 parameters..." 
An exception also occurs when logging into OpenLab Control Panel: "Agilent.OpenLab.SharedServices.SharedServicesInternalException: The incoming request has too many parameters..."

Temporary Solution:

n/a

Fix Information:

The issue is resolved in OpenLab CDS 2.3. It is also resolved in OpenLab Shared Services (OLSS) 2.1 Hotfix 4.

Keyword: 

One-line Description:

Network disconnection prevents result set from being completely uploaded to Content Management 

Problem:

If a network disconnection occurs while uploading a result set via the Failover Uploader Tool, then a result set will be partially uploaded to Content Management (CM). Partial result set cannot be opened in Data Analysis. The whole result set is still cached locally on the AIC. However, re-upload the result set is not possible if the partial result set exists on CM server.

Temporary Solution:

The temporary fix is to first delete the partial result set from the Results folder under the project directory on CM server and then use the Failover Uploader Tool again to upload the complete result set.

Fix Information:

n/a

Keyword: 

One-line Description:

Current acquiring and pending runs get aborted during database disconnection

Problem:

When using an external database server, if the database is disconnected, but the communication between OpenLAB Server and AIC stays intact, the current acquiring and pending runs will get aborted.

Temporary Solution:

The communication to database server should not be interrupted during data acquisition.

Fix Information:

n/a

Keyword: 

One-line Description:

Data lost after sequence completed successfully but .dx files cannot be found

Problem:

The sequence completed successfully, however, the result set contains sequence and method files, but no .dx files.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3, v2.2 Update 2, and v2.1 SR1 Hotfix 5.

Keyword: 

One-line Description:

MS signals may not appear in Data Analysis after acquisition

Problem:

MS signals acquired with a LC/MS or a GC/MS may be missing in Data Analysis due to an inconsistent signal information stored in the results (time segment information).

In such cases, the online signals can be seen in the Acquisition signal plot, but would not be accessible in Data Analysis. 


The issue can occur intermittently or persistently depending on the considered system and method used for acquisition.

Temporary Solution:

Please contact your local Agilent Technologies support representative.

Fix Information:

The issue will be fixed in OpenLab CDS v2.2 Update 03, and in further major software releases, starting from OpenLab CDS v2.3.

Keyword: 

One-line Description:

Cannot start Acquisition and Data Analysis on Terminal Server for all users

Problem:

Every couple days, Acquisition and Data Analysis cannot be started on Terminal Server for all users. In both cases, the start up process is stuck after calling AddServicesLogMessageAboutApplicationStarted.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3 and v2.2 Update 4.

Keyword: 

One-line Description:

Reason for changes - OK button not available

Problem:

When a reason for changes has to be entered, the OK button in the window is disabled.

Temporary Solution:

In the "Reason for changes" window, select the check box for "Apply same reason for all injections". This will enable the OK button. After that uncheck the "Apply same reason for all injections" and the OK button remains enabled.

Fix Information:

This issue will be fixed in a future release of OpenLab CDS.

Keyword: 

One-line Description:

Cannot launch Data Analysis or Acquisition due to corrupted user configuration file

Problem:

When Data Analysis or instrument client was launched from OpenLab Control Panel, an exception occurred due to a corrupt user.config file. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 03, and OpenLab CDS v2.2 Update 05.

Keyword: 

One-line Description:

Upgrade from v2.1 fails when the application is installed on a folder name with short name

Problem:

Upgrade from v2.1 fails when the application is installed on a folder name with 2 or less characters

Temporary Solution:

Do not install the application on folder where the name is  less than 3 characters

Fix Information:

n/a

Keyword: 

One-line Description:

Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to 0.7 FWHM

Problem:

The Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to default 0.7 FWHM it set will peak width to 0.8 FWHM.
The peak width has a tolerances of  +/- 0.1 FWHW

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

On systems with OpenLab CM installed (workstations or client / server) using a PostgreSQL database, the Windows application log contains many errors.

Problem:

On systems with OpenLab CM installed (workstations or client / server) using a PostgreSQL database, the Windows application log contains many errors like ERROR: duplicate key value violates unique constraint "idx_alf_conturl_cr"
 DETAIL: Key (content_url_short, content_url_crc)=(574d8e0d.bin, 643884882) already exists.
 STATEMENT: insert into alf_content_url (id, content_url, content_url_short, content_url_crc, content_size, orphan_time) 
values ($1, $2, $3, $4, $5, $6)

Temporary Solution:

As a workaround you can change the type of logging PostgreSQL does:
 In the file postgresql.conf change the line with the parameter log_min_error_statement to 
 log_min_error_statement = fatal 
 This would prevent application-level failed statements from being logged at all. 
 The DB startup/shutdown messages can also be toned down to only include errors:
 log_min_messages = fatal

Fix Information:

The error messages: ERROR: duplicate key value violates unique constraint "idx_alf_conturl_cr" can be ignored
 This is a known issue. According to Alfresco Engineering, do not worry about it if you are ONLY seeing this issue:
 1. in PostgreSQL database and not other databases (eg. MySQL, etc)
 2. logged in PostgreSQL locking' policy means that sometimes concurrent transactions collide and hit unique constraint errors. These are normally silently retried by alfresco. But unfortunately, the default PostgreSQL configuration logs these to their log.
 The "duplicate key violation" exceptions are produced by copy/paste, versioning and a number of other well-handled conditions, including ANY concurrency violation. 

Keyword: 

One-line Description:

Error loading data (invalid or missing checksum) if one of ACAMLs is corrupted

Problem:

When loading bunch of single injections, "error loading data (invalid or missing checksum)" occurs if one of the injections has ACAML that is corrupted. As a consequence, nothing is loaded.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 11.

Keyword: 

One-line Description:

 License error: Content Manager cannot be used in cluster system intermittent

Problem:

Intermittently the error "There is no Content Management Server license" is displayed when the OpenLab Control Panel is started.
This is caused by the fact that only three servers can be used as license servers in a cluster. In case the fourth server of the cluster is interrogated by the client to provide a license, the error is displayed.

Temporary Solution:

Only configure three servers to be used for load balancing. The third server can be used as a separate index server. This requires OpenLab CDS 2.3

Fix Information:

n/a

Keyword: 

One-line Description:

Data cannot be loaded after a previous "Load Data" cancelation

Problem:

After a prior "Load Data" that was canceled while loading, sometimes Data Analyisis is not able to load the data anew.  Instead it shows a message that this data is already loaded when trying to load. 
As a temporary workaround until this defect will be fixed in CDS 2.5 the user can close Data Analysis, restart it and load the data again. Prior to closing, all unsaved data should be saved. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

E-signature information may get lost from a signed result set

Problem:

E-signature information may get lost from a signed result set due to a timing issue. 

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue and this issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 07 and OpenLab CDS v2.2 Update 08.

Keyword: 

One-line Description:

The "Modifier" value of a folder created by a project creation in OpenLab Control Panel is set to "System" a few minutes after the folder is created. 

Problem:

In Content Management, the "Modifier" value of a folder resulting of a project creation in OpenLab Control Panel is set to "System" a few minutes after the folder is created. The "Modified Date" is also updated, even if there was no change done to the folder.

This change is caused by the synchronization between the OpenLab Control Panel and the Content Management happening every 5 minutes. 
This scheduled sync process runs as the 'system' user. It updates the permissions on the folder performed by user 'system' and also updates modifier" to 'system' and "modified date" to current timestamp .

Affected version(s): v2.3, v2.4

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab Server v2.5 and Openlab ECM XT v2.5

Keyword: 

One-line Description:

Instrument models type not being updated when method is saved

Problem:

If user opens an G61XXC method on a different model G61XXC and save the method, the new model information is not saved in the method on OpenLab CDS 2.2, 2.3, or 2.4.  The audit trail will display the incorrect instrument model.

For example:

a. Create a method in G6120C system with LCMS 2.2\2.1 driver.

b. Open the method in G6135 C system in LCMS 2.2\2.1 driver. Save it.

c. Now, open the method on a LC/MSD iQ, the Audit trail shows. "Model changed from G6120C to LC\MSD iQ".

Which is not correct because it was G6135C method which is opened in LC/MSD iQ not G6120C. 

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

Incorrect wording in Audit trail when method migration into OpenLab CDS 2.4

Problem:

a. Created method with 2.1 LCMS driver with “Calculate scan times from peak width (min)” set to 0.5.
b. Migrated the method to LC/MSD iQ. Audit Trail has entries “Targeted Points Per Second changed from 0.5 to 1” and “Targeted Points Per Second Enabled changed from True to False”.
While migrating the 2.1 driver method to LC/MSD iQ 2.3 driver, the Audit Trail shows 'Calculate scan times from peak width (min)' as 'Targeted Points Per Second'. This is not correct because peak width is different than points per second. It also shows that “Targeted Points Per Second Enabled changed from True to False”, which is not correct because there is no ‘Targeted Points Per Second’ in 2.1 LCMS driver.

Temporary Solution:

N/A

Fix Information:

N/A

Keyword: 

One-line Description:

"Manage Security" is restricted to delete files/folders outside of a project

Problem:

With the privilege "Manage Security" you can delete files/folders in Content Management - as long as the files/folders are not within a project!  When in a project, only projects related privileges are applied, therefore it will not be possible to delete files in a project if you have the Manage Security privilege
 Inside a project, there is also a role called everything. If you grant this role to a user within that project, he will be able to do everything, including deleting files.  
Manuals and online help will be improved to point this behavior out more clearly. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

CDS2.3 Update 5 cannot be installed

Problem:

In case customer is using an external NAS ... the user for the Tomcat service is not local system but as example openlabadmin
This leads to the problem that the installation of CDS 2.3 Update 5 stops at 33% because the user for the Tomcat service is switching to local system during the installation and  therefore was not able to start the service (got stuck at 700 MB).

Temporary Solution:

Stop the Tomcat service manually and change the user to e.g.: openlabadmin again. Afterwards the service started and the update will proceed. 

Fix Information:

This issue is fixed in the OpenLab CDS v2.5  OpenLab ECM XT v2.5
This issue is fixed in the following updates:
OpenLab CDS 2.4 Update 6 and OpenLab ECM XT 2.4 Update 02
OpenLab CDS 2.3 Update 10 and OpenLab ECM XT 2.3 Update 07
OpenLab CDS 2.2 Update 07 and OpenLab ECM XT 2.2 Update 01

Keyword: 

One-line Description:

Data are not present in ECM after the run completed successfully

Problem:

On a client/server system integrated with ECM 3.x, there are cases where the run completed successfully but the data are not present in ECM. 

1. Missing ECM privileges. A CDS user who submitted the run does not have read/write permission to the folder (CDS project) created on ECM.
2. ECMAPI service stopped on the AIC 

Temporary Solution:

n/a

Fix Information:

This issue has been fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.

Keyword: 

One-line Description:

Sequence run get aborted upon submission when downloading failed due to network disconnection

Problem:

On a client/server system, a sequence run may get aborted immediately upon submission at the time when there is network disconnection between AIC and OpenLab Server/ECM XT. The network disconnection will cause file downloading failure, which will further leads to abort the sequence. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Missing documentation for the Deleted Objects filter in the System Activity Log

Problem:

In the OpenLab Control Panel System Activity Log there is an "Object Deleted" filter for the Subsystem Instrument which is not explained in the OpenLab Help. This item is used for viewing activity log entries for instruments that have been deleted (there is a separate activity log entry for the administrator action to delete the instrument). The entries with "Object Deleted = Yes" are about actions that have been taken on the instrument. They do not relate to items created by the instrument such as sequences, methods, results, etc.  As Activity Log entries themselves are never deleted, this way also entries for deleted instruments can be reviewed.

Temporary Solution:

Use this software status bulletin as documentation of the Deleted Object filter.

Fix Information:

OpenLab Help will be updated in a future version to describe the Deleted Object filter.

Keyword: 

One-line Description:

Instrument electronics may not be ready during the first measurement in a method

Problem:

Instrument electronics may not be ready during the first measurement in a method

Temporary Solution:

n/a

Fix Information:

LC/MS Driver 2.4.452 / ESW 6.72.28

Keyword: 

One-line Description:

Alfresco Tomcat Service Credentials Lost

Problem:

The installation of OpenLab Server 2.4 Update04 / ECM XT 2.4 Update 01 on respective server will fail / get stuck if the customer’s server is using UNC paths to store data or uses domain users to run alfrescotomcat/content management search service. During the installation of the patch, the users will be reset to the respective service System accounts of the local machine.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in the OpenLab CDS v2.5 OpenLab ECM XT v2.5
This issue is fixed in the following updates:
OpenLab CDS 2.4 Update 6 and OpenLab ECM XT 2.4 Update 02
OpenLab CDS 2.3 Update 10 and OpenLab ECM XT 2.3 Update 07
OpenLab CDS 2.2 Update 07 and OpenLab ECM XT 2.2 Update 01

Keyword: 

One-line Description:

Data failed to upload when reprocessed in failover mode

Problem:

Failover Results Uploader failed to upload raw data files reprocessed in failover mode to the Content Management. As a result, when the result set is loaded in DA, no chromatogram can be viewed.

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. A fix is provided in the following release:

OpenLab CDS v2.5
OpenLab CDS v2.4 Update 07

Keyword: 

One-line Description:

"Injection aborted" information may not be recorded in its injection audit trail due to unstable network

Problem:

Sequence or single sample analysis will be interrupted hence aborted when running an Agilent LC due to unstable/flaky network. However, in some cases, the reason why the injection was aborted may not be recorded in its injection audit trail due to the timing issue. 

Temporary Solution:

Ensure a stable network

Fix Information:

The issue has been fixed.

Keyword: 

One-line Description:

Purification in OpenLab CDS 2.5 - Error when using legacy Fraction Collector Cluster with added Recovery collector

Problem:

When using OpenLab CDS 2.5 together with the legacy Fraction Collector Cluster (supporting G1364A/B/C and G5664A), an error can occur during sequence setup. The error is caused by using the graphical "Sample Trays" UI when one of the collectors in the cluster is used as Recovery collector. 

Temporary Solution:

As a temporary workaround, users are asked to not use the graphical "Sample Trays" UI when setting up sequences for the Legacy Fraction Collector Cluster.

Fix Information:

There is no fix for this issue at the moment.

Keyword: 

One-line Description:

Port 6629 is required for communication

Problem:

Port 6629 is required to be open on the Agilent Instrument controller. This port is used for secure HTTPS data transfer to and from the remote work area.

Temporary Solution:

n/a

Fix Information:

Documentation updated in version 2.6

Keyword: 

One-line Description:

Sporadically the "OpenLab Shared Services" service on the OpenLab Server is turned off

Problem:

During the replication of data to the AICs (for operational continuity / failover), OLSS server may crash with “OutOfMemoryException” because the data being replicated are too big and there is not enough memory for the OLSS process to handle this.  The likelihood of the issue increases with the number and type of instruments, for example if Mass Spectrometers are involved.  In that case you can reduce the likelihood by deleting unnecessary tune files. 

Temporary Solution:

The replication can be turned off.  Please contact Agilent Support for details. 
Note that under this condition there is only limited operational continuity on the AICs,

Fix Information:

The issue is fixed in CDS 2.4 Update 10 and CDS 2.5 update 05. 
The fix will also be in CDS 2.6. 
At this time there is no fix for CDS 2.3.

Keyword: 

One-line Description:

IQ report fails after the installation of update 1 for Sample Scheduler 2.5

Problem:

After the installation of the Update 01 package for Sample Scheduler 2.5, the IQ report fails, reporting 3 deviations: 
.\Sample Scheduler for OpenLab\documentation\xml\sample_scheduler_for_openlab_command_guide.chm
.\Sample Scheduler for OpenLab\bin\zh-hans\agilent.scheduler.cds.icdsinstrument.resources.dll
.\Sample Scheduler for OpenLab\bin\ja-jp\agilent.scheduler.cds.icdsinstrument.resources.dll
These deviations can be ignored.  Update 01 does not contain / replace these files, The error is caused by an erroneous IQ xml reference file of Update 01. 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed with a future update. 

Keyword: 

One-line Description:

Uploading many files causes the web UI to freeze with 0% progress

Problem:

Uploading a large number of files using drag and drop in the content management web interface may result in a frozen interface showing no progress  

Temporary Solution:

n/a

Fix Information:

There is a limitation on the number of files one can drag and drop via a browser at one time, and this is due to a limitation on the browser type and OS combined that we have no control over. Each browser type may have a different limitation. If you have thousands of files and folders to upload via a browser, please consider upload them in separate batches.

The documentation in the next release will be updated to include this information.

Keyword: 

One-line Description:

After restoring backup, the Instrument service is not started

Problem:

After a restore operation on a Workstation Plus, the Agilent OpenLab Instrument Service is not re-started.
This will prevent starting an instrument in the OpenLab Control Panel.

Temporary Solution:

Manually restart the Agilent OpenLab Instrument Service after a restore or Reboot the workstation.

Fix Information:

n/a

Keyword: 

One-line Description:

Data collection Service does not start after upgrade

Problem:

After the Upgrade of an OpenLab 2.3 Server with external SQL DB the Data Collection Service could not be started anymore after the upgrade is finished.

Temporary Solution:

A repair of the Data Collection Service will solve the issue. Navigate in the Windows Control Panel to Programs and Features and execute a repair on "Agilent OpenLab Data Collection Service". A reboot will be required after the repair.

Fix Information:

This Problem is addressed in Version 2.6 of OpenLab

Keyword: 

One-line Description:

TCP port 5443 required during installation 

Problem:

TCP port 5443 is required during installation for the reverse proxy setup. This port is not mentioned in the manual.  During operation port 443 is used and port 5443 is no more needed. 
This will be fixed in CDS 2.7.  From then on, TCP port 5443 will not be required any longer. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

A logging library running on the remote host has multiple vulnerabilities.

Problem:

A customer found multiple vulnerable versions of Log4j in their security scans, specially the one which were reported in CVE-2021-4104, CVE-2019-17571 nor CVE-2021-4104 and are affecting
Alfresco, the underlaying Product of Agilent OpenLab.

Temporary Solution:

n/a

Fix Information:

According to the Alfresco support (https://hub.alfresco.com/t5/alfresco-content-services-forum/log4j-vulnerability-impact-on-alfresco-community-edition/m-p/311033#M26495) Alfresco is not affected by CVE-2021-4104, CVE-2019-17571 nor CVE-2021-4104. In order to be exposed to those vulnerabilities you need to enable explicitly some Log4j services that are off when using Alfresco by default in Agilent OpenLab.

Keyword: 

One-line Description:

"Invalid floating point operation" error upon importing Thermo U3000 data from OpenLab CDS into a 3rd party software

Problem:

Upon importing an AIA file (obtained with the Thermo U3000 LC) from OpenLab CDS into a 3rd party software, one gets an error message:
"Invalid floating point operation".

Temporary Solution:

None

Fix Information:

There is no fix.

Keyword: 

One-line Description:

Unexpected termination in OpenLab Shared Services

Problem:

Intermittently, OpenLab Shared Services stops running and needs to be restarted. In the Windows Event Log, an error occurs such as “The process was terminated due to an unhandled exception”. 

Agilent Engineering has identified two causes for this problem:
- In large systems, the replication of AIC instrument configuration information required to support failover operation exceeds the available memory.
-The Lucene search indexer used for the System Activity Log is consuming excessive memory with a large number of search results.

Temporary Solution:

Agilent technical support can provide instructions for disabling the replication of AIC instrument configurations and adjusting the activity log search index memory usage. These steps significantly reduce the frequency of unexpected termination events. 

Reducing the use of keyword searches in the System Activity Log and limiting searches to a narrow time range should also reduce the frequency of unexpected termination events.

In case the OLSS service crashes that are neither caused by replications nor by searches, the recommendation is to go to OLSS Service properties, switch to the "Recovery" tab and select "Restart the Service" for the "First failure", "Second failure", and "Subsequent failures". 

Fix Information:

Agilent Engineering is developing a fix for this issue for version 2.7. 
For versions 2.5 and 2.6, the status of a fix will be communicated later.

Keyword: 

One-line Description:

Content management fails to start after restore 

Problem:

After a data restore to a new installation, Content Management does not start. The alfresco.log file shows, for example,
Module 'amp-olss' version 2.6.2-REL_2.6.2.15 is currently installed and must be uninstalled before version 2.6.0-REL_2.6.0.664 can be installed.
This happens when the software installation does not match the patch level of the source software installation where the backup was generated.

Temporary Solution:

There are two restore scenarios that use the Restore Utility outlined in the OpenLab CDS Workstation Plus Guide and the OpenLab ECM XT Administration Guide: restore on a system where the OpenLab application is already installed or restore on a clean machine and then install the application afterward. Both approaches work without issue when the backup's source system does not have any OpenLab updates installed. However, if OpenLab updates have been installed on the source system, then the following procedure should be used:
Install the application on the target system (Workstation Plus or OpenLab Server / ECM XT server) and apply the same OpenLab CDS or OpenLab Server updates that were installed on the source system when the backup was performed. After this is done, restore the system successfully.

Fix Information:

This problem will be addressed in future releases of OpenLab software.

Keyword: 

One-line Description:

A restored System can create a Cluster with the Source System

Problem:

In cases where a restored system will run at the same time as the source
system (where the backup was taken,) it is imperative that the restored system is on a network isolated from the source system. For example, if a test system is created from a backup of the production system, it must be on a network that is isolated from the production system. If the test system and the production system are on the same network, it may cause the two servers to create a cluster and interact with each other. This can lead to data corruption and loss and upgrades on the restored system may fail.

Temporary Solution:

To prevent this you can do the following steps:
1.- On the restored server, open C:\Program Files (x86)\Agilent Technologies\OpenLAB Data Store\tomcat\shared\classes\alfresco-global.properties.
Find the alfresco.cluster.enabled property and set it to false, as follows:
alfresco.cluster.enabled=false
2.- Restart the AlfrescoTomcat service.

Alternatively you can isolate the restored system and the source system by adding a firewall rule, that the system cannot access each other.

Fix Information:

This Problem is fixed in Version 2.6 onwards.

Keyword: 

One-line Description:

Match Compare files cannot be saved to expected locations within Workstation Plus systems.

Problem:

In a Workstation Plus or Client/Server system, MatchCompare files are supposed to be in the Data Store. While this is the case for some O/S and MC combinations, for some it is not.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Windows 10 LTSC support

Problem:

CDS 2.7 is fully supported on Windows LTSC 2019 and LTSC 2021. 
On page 27 of the CDS requirements guide, there is contradicting information from what is on Agilent.com.  The requirements guide states that the use of OpenLab CDS 2.7 requires a custom SMA agreement if running on Windows 10 LTSC.  This information is outdated and incorrect.
The website contains the corrected information: "For OpenLab CDS version 2.7, support for LTSC 2019 has been added."
There is no requirement to maintain a custom SMA in this configuration.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

When starting "OpenLab Configuration" or "Shared Services Maintenance" an error is shown

Problem:

The error is "A referral was returned from the server" and is caused when the GPO "Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options\User Account Control: Only elevate executables that are signed and validated" is enabled.

Temporary Solution:

The "OpenLab Configuration" can be started from the OpenLab CDS 2 setup program, in the Installation section with the "Configure Client/Server" option.

Fix Information:

n/a

Keyword: 

One-line Description:

Communication error occurs while trying to reach Agilent.Scheduler.Agent

Problem:

A private key for the certificate that gets generated by the CertTool for the port used by REST APIs on the AIC (52088) gets deleted by an Acquisition SDK process. After that no network communication to that port is possible, breaking the functionality.
The issue manifests in two user observable symptoms:
-	Sample Scheduler services cannot be remotely restarted through Sample Scheduler configuration
-	Opening Data Analysis from CDS Acquisition client doesn’t work

Temporary Solution:

Take the following actions to temporary fix the problem:
1. Delete the certificate on the AIC.
Open certmgr.msc and delete under "Trusted Root Certification Authorities/Certificates" the "OpenLab Root CA". 
2. Renew certificate.
Open a command prompt as administrator and change to the installation directory of the Certificate Service Tool binaries, default path is "C:\Program Files (x86)\Agilent Technologies\Certificate Service Tool\Bin" and run from there: "Agilent.OpenLab.CertService.CertTool.exe RegisterRootCert -h <servername>".
3. Reboot AIC .

Fix Information:

A fix is planned for OpenLab CDS 2.7 Update 06.

Keyword: 

One-line Description:

After a cleanup of a user's temp directory the OpenLab and instrument's activity log shows error: Activity log is not ready.

Problem:

It has been reported that after a cleanup of a user's Windows temp directory the OpenLab and instrument's activity log index is no longer ready for usage and the activity log is not accessible.  
This error can be seen if the OpenSearch service is not running.

This defects potentially affects OpenLab CDS 2.8 and patched OpenLab CDS 2.7 systems only.

Temporary Solution:

Navigate to the Windows services panel and start up service OpenSearch 2.11.1.  In case the service does not start up successfully, open Windows explorer and navigate to folder
"C:\Users\<USERNAME>\AppData\Local\Temp\opensearch".  The <USERNAME> is the user that installed OpenLab CDS.

If the folder "opensearch" does not exist, the "OpenSearch 2.11.1 (opensearch-service-x64)" service is not starting.  Create the folder "opensearch" manually and start the service OpenSearch 2.11.1 again.

Fix Information:

This issue will be fixed in a future release.

Keyword: 68xx Driver

One-line Description:

6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.

Problem:

There was a timeout in the driver; if the reading of the bar code was not complete by the time that the timer timed out, the driver would declare that the reading had terminated.  This was misleading the data system into advancing to the next vial.  The time required to finish reading the bar code or declare that the attempt had finished is indeterminate.  If the tray is parked, the system will sit there waiting to move until the tray is unparked.  The timeout was removed from the code.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 68xx Driver

One-line Description:

Customer can't install colum information from catalog if column description is blank

Problem:

OpenLAB EZChrom A.04.06 and 6890N 
 
Step:
1, Customer selects 122-10BE column. this column doesn't have description.
 
2, Error message appears when you try to install this column.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 68xx Driver

One-line Description:

Setting a Hold time of 0.0 does not work correctly with GC6890

Problem:

Setting up Hold Time of 0.0 does not work correctly with GC6890.

Temporary Solution:

No fix planned.

Fix Information:

None

Keyword: 68xx Driver

One-line Description:

GC Driver and OpenLAB CDS 2.2 Version Number clarification.

Problem:

GC Driver versions do not display correctly in OpenLAB CDS. The leading alpha character does not get displayed. This makes the "B" version appear to be older than previous "A" version.

Temporary Solution:

This is a cosmetic defect only. It does not affect the operation of the software. The version numbers are still unique.

Fix Information:

n/a

Keyword: 68xx Driver

One-line Description:

OpenLAB 2.1: Unable to download syringe change to GC

Problem:

OpenLAB 2.1: Unable to download syringe change to the 6890 GC.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02

Keyword: 68xx Driver

One-line Description:

6890 online help has the bad strings in Injector page.

Problem:

6890 online help has the bad strings in Injector page.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02

Keyword: 78xx Driver

One-line Description:

Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run

Problem:

Using Print Method from the ChemStation Software C.01.05, the method printout is missing column parameters: flow or pressure, setpoint On, (Initial), and post run.

Column
Column #1
Flow or Pressure
Setpoint On
(Initial) 2.3922 mL/min
Post Run 2.1209 mL/min
Agilent 19091J-413: 496.46579
HP-5 5% Phenyl Methyl Siloxan

Temporary Solution:

n/a

Fix Information:

Resolved in A.02.05.024.

Keyword: 78xx Driver

One-line Description:

Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890

Problem:

OL CDS EZChrom A,04.05 and 7890B 02.03.1
step1. turn on Oven Slow fan, 
step2. click "Download Method to GC".
step3. 7890B turned Oven Slow fan on correctly. then "Method Download Complete" message appeared on OL EZChrom.
step4. instrument set up screen refreshed.
step5. Oven Slow fan check box turned off.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 78xx Driver

One-line Description:

During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.

Problem:

On a 7890B one of the modes of operation is pulsed splitless. In some cases the purge time needs to be shorter than the pulse time.
Recent changes in GC driver has invalidated this parameter change. Many customers need to turn the purge time shorter than the pulse time.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 78xx Driver

One-line Description:

Method print out with 7890 configured does not show total GCc run time.

Problem:

With 7890 configured; printing the method does not show total GC run time, however if 6890 configured it does show total run time.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 78xx Driver

One-line Description:

There is no  "Inlet Septum Purge" event in Runtime Events table - EZChrom

Problem:

Method setting;
On OpenLAB EZChrom Online session, 
Click dropdown list on Runtime events table, there is no "Inlet Septum Purge" event in this list.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 78xx Driver

One-line Description:

External Device "Not Ready" ignored by  OpenLAB CDS ChemSataion and EZChrom

Problem:

When doing a valve injection with a Multi-Position valve and an external device the system ignores the external device readiness. When the external device is "Not Ready" the sequence will continue to make the injection and ignore the APG readiness. If a sequence is initiated locally at the front panel of the 7890 with the external device being "Not Ready" the sequence will wait for the external device to become ready prior to making the injection and starting the run. (This is the correct behavior.)

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 78xx Driver

One-line Description:

Aux Flow Limited to 150 mL/min even when pressure is less than Maximum

Problem:

Aux Flow Limited to 150 mL/min even when pressure is less than Maximum

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.05

Keyword: 78xx Driver

One-line Description:

Post Run Flow Rate has default that out of range and value seems not to be stored

Problem:

Post Run gas flow defaults to 250 mL min even though the highest allowed value is 150 mL min. 
Even if you change it to save the analysis method as soon as you re-open the method it defaults back to 250 mL min.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 78xx Driver

One-line Description:

Method User Interface does not correctly load the content of a method.

Problem:

The content of a loaded method is only partly reflected in the method user interface. I seems that only the visible tab is updates.   
Steps to reproduce:
1.) Create a new method 
2.) Change Oven Ramp, Events table or Signals 
3.) Go back to the ALS Tab and save the method 
4.) Create new method or load a different one
5.) Load the method saved in step 3


Verify the content of Oven Ramp, Events table or Signals. It does not display the correct content. 
See also attached document. 


This issue was found during the integration in Waters UNIFI and could also be reproduced in ICF TestApp and Shimadzu LabSolutions.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01

Keyword: 78xx Driver

One-line Description:

Does not delete previous open GC method event table when load method. Wrong injections can be created.

Problem:

Steps:
Open instrument setup panel
Create method with some lines into the event table. 
Save method
Create a second method with empty event table.
Click detectors tab to see detectors info.
Save this method.
Open the first method, detectors tab is shown.
Go to events table and it is blank.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02

Keyword: 78xx Driver

One-line Description:

Method download to GC while in sequence causes it to disconnect and sequence stops.

Problem:

When a method is downloaded to the GC while running a sequence the GC disconnects and the sequence stops.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02

Keyword: 78xx Driver

One-line Description:

7890 method print doesn't include post run time

Problem:

When printing a method the GC setpoints section does not include the post run time as expected.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02

Keyword: 78xx Driver

One-line Description:

Crash of Software after check "Show Threshold Value as remaining time" in EMF Options

Problem:

Once you check the "show threshold value as remaining time" in EMF options, and close the EMF dialog. Once you re-enter the dialog, software freezes and has to be closed by task manager.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02

Keyword: 78xx Driver

One-line Description:

Error Unhandled Exception when changing columns and a Gerstel CIS4 in installed in the 7890.

Problem:

If e a Gerstel CIS4 installed and the columns is reconfigured, a msinctl error occurs and the MassHunter software shuts down.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

Incomplete Method Parameters for xCD in Acquisition Method Report

Problem:

When we do an Acquisition report, not all the xCD parameters are stored. The Reaction Cell Pressure and the Flow through the Ozone generator should also be reported. Can be confusing to customer.

Temporary Solution:

None

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

Actual flows displayed by CDS aren't the same as the setpoint flows

Problem:

Examples:

Setpoint     Actual

3.000          3
2.998          3
2.95            3
2.92            2.9

The display for the 7890 shows three digits to the right of the decimal for both the setpoint and the actual. 
As shown above, the data system sometimes shows one digit to the right of the decimal and sometimes nothing to the right of the decimal (e.g. just "3")

Temporary Solution:

none

Fix Information:

Resolved in revision B.01.02

Keyword: 78xx Driver

One-line Description:

Print method does not include all MMI setpoints: Purge time, Post Run Temp, Time, Flow

Problem:

Print method for the Intuvo 9000 GC doesn't have any MMI Purge time or Post Run temp or Post Run total Flow or time.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02

Keyword: 78xx Driver

One-line Description:

Extend run does not extend the acquisition of the Intuvo 9000 GC

Problem:

Intuvo 9000 GC on C.01.07.255 SR2. Extend run does not extend the run. LUI shows Idle during the extended part of the run.

Temporary Solution:

none

Fix Information:

Resolved in revision B.01.02

Keyword: 78xx Driver

One-line Description:

Cannot Add User-Defined EMFs on Intuvo 9000 GC

Problem:

Unable to created a user defined EMF Intuvo 9000 GC. Enter a name and tracking type, but nothing appears on the User-defined panel or any other panel.  There are five user defined (seemingly blank) entries on that panel.

Temporary Solution:

none

Fix Information:

To Be fixed in B.01.02

Keyword: 78xx Driver

One-line Description:

ChemStation Instrument actuals showing D2 Bus Temperature with no D2 bus installed

Problem:

ChemStation Instrument actuals showing Second Detector Bus Temperature with no second Detector.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02

Keyword: 78xx Driver

One-line Description:

Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret

Problem:

Intuvo 9000 with a ALS and a 16 vial turret.  MassHunter software, the configuration of the ALS is set to Solvent Wash Mode A,B.  Saved and printed the method.  Solvent Was Mode on the method print shows A-A2, B-B2.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02

Keyword: 78xx Driver

One-line Description:

Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.

Problem:

CDS displays inlet pressure setpoint assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02

Keyword: 78xx Driver

One-line Description:

Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered

Problem:

When in flow mode, pressure should not be allowed. Entering a value messes up the flow setpoint.
When in pressure mode, flow should not be allowed. Entering a value messes up the pressure setpoint.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02

Keyword: 78xx Driver

One-line Description:

GC driver is missing for the current build installed while upgrading from 2.1 to 2.2.

Problem:

GC driver is missing for the current build installed version while upgrading from 2.1 to 2.2 using the OpenLAB CDS Upgrade Wizard. This only occurs with "A" versions of the Agilent GC Drivers.

Temporary Solution:

The fix is to continue with the upgrade as it will still complete successfully.

Fix Information:

n/a

Keyword: 78xx Driver

One-line Description:

Right Clicking on Method Editor makes UI hide behind Instrument Screen

Problem:

Right Clicking on Method Editor makes UI hide behind Instrument Screen

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02

Keyword: 78xx Driver

One-line Description:

Incorrect Values in 9000 Pressure/Flow Calculator

Problem:

The values within the pressure/flow calculator when initializing from "Inlet 1" still do not match the instrument parameters.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02

Keyword: 78xx Driver

One-line Description:

Make changes to guard chip on Intuvo 9000 GC, audit trail just says temperature changed

Problem:

With Audit trail enabled, I make changes to the GC parameters panel of the Intuvo 9000 GC.  Changed the guard chip temperature and hold time and saved the method.  Looked at the audit trail and it showed events but it just said Temperature setpoint changed and Temperature hold time changed.  There was no reference to the guard chip.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02

Keyword: 78xx Driver

One-line Description:

Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest

Problem:

Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02

Keyword: 78xx Driver

One-line Description:

Should not be able to download a method while a in a GC run or sequence.

Problem:

Downloading a method while a in a GC run or sequence can cause issues.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02

Keyword: 78xx Driver

One-line Description:

Method Resolution Does not take into account default column temperature limits.

Problem:

Methods from a 7820 do not have either a minimum temperature or a program maximum temperature. Hence these methods specify the use of default values for these parameters. When such a method is imported into a 7890 that support these parameters, the optional flags need to be cleared.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02.059

Keyword: 78xx Driver

One-line Description:

The Local User Interface(LUI) on the Intuvo 9000 GC shows long name for connected data system.

Problem:

The front panel LUI shows the PC name with other information appended to it. Customers would like to see just the PC name.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03

Keyword: 78xx Driver

One-line Description:

Location of Intuvo 9000 GC System Health Report should be moved

Problem:

Location of Intuvo 9000 GC System Health Report is not consistent with the location on the LUI of the GC.

Temporary Solution:

The System Health Report location has been moved to the  Maintenance/Diagnostics screen.

Fix Information:

Resolved in B.01.03

Keyword: 78xx Driver

One-line Description:

Link to Intuvo 9000 GC help does not work.

Problem:

Click on options > Show 9000 Help and Information. This gives a message that the 9000 cannot be found.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03

Keyword: 78xx Driver

One-line Description:

Event drop downs are black when creating a new method

Problem:

When creating a new GCMS method and adding events, drop downs are black. If the screen is switched and you go back to events, it works.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03

Keyword: 78xx Driver

One-line Description:

PCM will not control in constant flow.

Problem:

PCM will not control in constant flow. Configured two packed columns using PCM Module to a single detector. The PCM will control in pressure mode but not flow mode. This was reported by a customer using OpenLAB 2.2 and tested using OpenLAB CDS ChemStation. .

Temporary Solution:

Use pressure control mode and ramp the pressure.

Fix Information:

Resolved in B.01.04

Keyword: 78xx Driver

One-line Description:

RTL for OpenLAB CDS: Calibration Runs dialog shows no chromatogram or compound table for loaded data or Results from calibration runs

Problem:

Select GC Plugins\RTL Wizard. Advance to the Calibration Runs dialog. There is no chromatogram or table shown for my loaded data, which was real data, from which to select my target compound.
Enter vial numbers, RT and compound name. Start RTL sequence and at conclusion, the three resulting chromatograms are empty.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03.096

Keyword: 78xx Driver

One-line Description:

RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected.

Problem:

RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected. If a mandatory parameter was found, when the user clicks "RTLWizard" to start up the wizard, an error message would appear explaining the problem.  RTLWizard would then not continue.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03.096

Keyword: 78xx Driver

One-line Description:

Acquisition crashes when user clicks on RTL Import/RTL wizard

Problem:

Acquisition crashes when clicked on RTL Import/RTL wizard.Configure and launch a GC 7890
Navigate to GC plugins layout and click on RTL Import. An unexpected error happens and crashes the acquisition client.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03.096

Keyword: 78xx Driver

One-line Description:

RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method when setting a Target retention time.

Problem:

RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method. This only occurs when the Target Retention field is set to a different retention time than the peak in the chromatogram.

Temporary Solution:

The work-around is to not update target retention time when selecting the peak for RTL locking. Use the retention time of the peak selection and the calculations are correct.

Fix Information:

Resolved in B.01.05

Keyword: 78xx Driver

One-line Description:

HS Sleep/Wake mode should sync with GC Sleep/Wake mode

Problem:

When a 7697 is configured to a 7890B, it should communicate such that the Sleep or Wake state of either one should be mimicked on the other.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05

Keyword: 78xx Driver

One-line Description:

Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.

Problem:

Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05

Keyword: 78xx Driver

One-line Description:

Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.

Problem:

Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0

Keyword: 78xx Driver

One-line Description:

GC Method Resolution results in “Object Reference” error message and occasional crash

Problem:

GC Method Resolution results in “Object Reference” error message and occasional crash

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0

Keyword: 78xx Driver

One-line Description:

When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".

Problem:

When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0

Keyword: 78xx Driver

One-line Description:

Downloading method parameters (like oven temperature) on a 6890A does not work with OpenLab CDS 2.4

Problem:

Downloading method parameters (like oven temperature) on a 6890 does not work with OpenLab CDS 2.4. The GC is connected (current values are correctly displayed) and setting these parameters from the keyboard does work. Settings are updated in the method when selecting "Upload method".

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: Intuvo trigger two instrument notification for configuration changed

Problem:

Chromeleon: Intuvo trigger two instrument notification for configuration changed. Configure an Intuvo with guard chip feature and open the online method in context menu of status panel and get two config changed events with a timely distance of 30 seconds.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not

Problem:

Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC: Column length can only be calibrated once in Online Method Editor

Problem:

Chromeleon: GC: Column length can only be calibrated once in Online Method Editor

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail

Problem:

Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

8860 Open Lab CDS EZChrom compact license is invalid.

Problem:

8860 Open Lab CDS EZChrom compact license is invalid.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.

Problem:

Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

6890 - cannot set post run flow for packed column

Problem:

6890 - cannot set post run flow for packed column

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6850A and 6890A: GC online method is not editable

Problem:

Chromeleon: GC 6850A and 6890A: GC online method is not editable

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act

Problem:

Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6850A: Cannot create instrument method

Problem:

Chromeleon: GC 6850A: Cannot create instrument method

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor

Problem:

Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Blank evaluation setpoints missing in method report

Problem:

Chromeleon: GC8890: Blank evaluation setpoints missing in method report

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Signal Scaling is incorrect for the 6890

Problem:

The real time plot scaling is incorrect. The offset shown in the GC Status is 10.2. The Real time plot shows the signal level to be about 7.8 x10^4. It appears that the signal is not being scaled correctly, but is using the signal directly.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help

Problem:

Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Issues during sequence execution

Problem:

Chromeleon: GC8890: Issues during sequence execution. During the execution of a sequence (using the blank evaluation) I observed some issues:
1.no audit trail entry if blank evaluation was used or not ( was performed as blank run, blank evaluation option enabled)
2.during execution of sequence the GC8890 reported high CPU usage
3.The blank evaluation failure was reported during : 16.04.2019 17:20:29 +02:00 2,059 Agilent Blank Evaluation Failed, Failure Action is Continue

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: Changes made in 68xx Edit Online Method not applied or reported

Problem:

Chromeleon: Changes made in 68xx Edit Online Method not applied or reported.
1. With Chromeleon open, selected to open Instrument Actuals
2. Right click in window and select Edit Online Method
3. Attempted several changes to online method.
4. Clicked Set Method Button.
5. No change in instrument actuals reflecting changes to method
6. No audit trail entries for changes made.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Error when loading GC method without Blank Run Analysis setpoint

Problem:

Error when loading GC method without Blank Run Analysis setpoint

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: Corrected column length will not save after manual method resolution

Problem:

Chromeleon: Corrected column length will not save after manual method resolution

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: Signals from previous method persist in new method

Problem:

Chromeleon: Signals from previous method persist in new method

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: ECD Help page cannot be accessed

Problem:

Chromeleon: ECD Help page cannot be accessed

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: All 8860 signals not displayed or available in report

Problem:

Chromeleon: All 8860 signals not displayed or available in report.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: Error occurred at several points of operation

Problem:

Chromeleon: Error occurred at several points of operation.

1. Open instrument, select instrument (8890) and choose Create Method

2. Error pops up (see pic)

3. Click OK and proceed setting method parameters

4. Finish method; new instrument method opens. 

5. Error appears again

6. Click OK, check method and save. Method saves

7. Right click on Status window and select Edit Online Method

8. Error appears again

9. Click OK and proceed with method edit

10. No time in this instance did the error impede actual saving method or running a sequence

Expected behavior: Method creation and editing proceed without error

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890: Front Injector parameter change in Online method not applied

Problem:

Chromeleon: GC6890: Front Injector parameter change in Online method not applied.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890A: Method download fails

Problem:

Chromeleon: GC6890A: Method download fails

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent

Problem:

8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon does not recognize the tray with Back Injector installed.

Problem:

Connected to a Back inlet only 8890 with a Back Injector and Tray. Was not able to use a vial position on the tray as the vial number in the sequence for Chromeleon.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved

Problem:

Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.

Problem:

Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.

Temporary Solution:

n/a

Fix Information:

Unable to duplicate the issue.

Keyword: 78xx Driver

One-line Description:

GC6890: Valid vial ranges are not correct for 6890 in some cases

Problem:

GC6890: Valid vial ranges are not correct for 6890 in some cases

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.

Problem:

Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4

Problem:

When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)

Problem:

Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration

Problem:

Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon:  GC6850: Partial Data option causes issues during sequence execution

Problem:

Chromeleon:  GC6850: Partial Data option causes issues during sequence execution

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890: Unexpected audit trail entries during endurance run

Problem:

Chromeleon: GC6890: Unexpected audit trail entries during endurance run

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.

Problem:

SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Not able to download flow setpoints to 6890 VI inlet.

Problem:

Not able to download flow setpoints to 6890 VI inlet. Set up a method at the 6890. The column flow as set to 3 ml/min and the split ratio to 20 giving a total flow of 66.26 ml/min. Changed the split ratio to 10 and downloaded the method. The total flow did not change.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: Incorrect conversion and missing unit when using pressure setting bar

Problem:

Chromeleon: Incorrect conversion and missing unit when using pressure setting bar

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

68xx: Chromeleon: System with G4513 won't make 1.1 uL injection

Problem:

68xx: Chromeleon: System with G4513 won't make 1.1 uL injection

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: System crash: system slow and then crashing

Problem:

Chromeleon: System crash: system slow and then crashing. Chromeleon was unreactive and then suddenly the instrument connection was lost. After restarting the instrument controller the instrument was online again.

Audit trail showns an OutOfMemory exception.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4

Problem:

8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

B,04.03 SP2 will not connect to an 8890 GC.

Problem:

B,04.03 SP2 will not connect to an 8890 GC.There is no way to configure an 8890 and if you try to connect as a 7890 it will not start the instrument session.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.

Problem:

Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

3.0 SR2 driver fails SVT on OL CS C.01.09.144

Problem:

3.0 SR2 driver fails SVT on OL CS C.01.09.144

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.

Problem:

OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Chromeleon: SVT Chameleon 2.1.30 Fails

Problem:

Chromeleon: SVT Chameleon 2.1.30 Fails

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4

Problem:

Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: 78xx Driver

One-line Description:

8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.

Problem:

8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652

Keyword: Acquisition

One-line Description:

68xx: Chromatogram for channel randomly offset, shifted

Problem:

In the GC Drivers 3.0 version, the chromatogram for the channel is shifted when a signal is saved which was not saved in the previous run using 68xx.

Temporary Solution:

n/a

Fix Information:

Resolved in GC driver 3.1.205.

Keyword: Admin Reports

One-line Description:

Roles and Privileges Report causes error

Problem:

With MassHunter Walkup software the Roles and Privileges Report causes error

Temporary Solution:

n/a

Fix Information:

Is fixed in OpenLab CDS 2.7

Keyword: Administration

One-line Description:

New users don't see data and projects in Content Manager

Problem:

New users don't see data and projects in Content Manager. The alfresco.log file shows errors like
------------------------------------
ERROR [org.quartz.core.JobRunShell] Job DEFAULT.ldapPeopleJobDetail threw an unhandled Exception: org.springframework.dao.DataIntegrityViolationException: No property value exists for ID 2393922 at org.alfresco.repo.domain.propval.AbstractPropertyValueDAOImpl.getPropertyById(AbstractPropertyValueDAOImpl.java:848)
------------------------------------
This error prevents successful synchronization between Content Management and Shared services database, so new users do not get the permissions assigned that were set in the OpenLab Control Panel.
The cause of this problem are competing synchronization processes were one process fails as the other process already did start deletion of ID's.

Temporary Solution:

To resume synchronization between Content Management and Shared Services database again, use the following commands to delete the orphaned ID's:
delete from alf_prop_unique_ctx where prop1_id = 2393922 
delete from alf_prop_root where id = 2393922
The commands have to be adapted for the ID listed in the alfresco.log file.
These commands might have to be repeated several times for other ID's until synchronization works again. 

Fix Information:

Fixed in 2.4

Keyword: Administration

One-line Description:

Not possible to delete project related files  form the Content Management user interface.

Problem:

Delete processing method, delete sequence templates or delete reports templates isn’t working via DA. Even when all available privileges except “everything” are given to the user. Directly from CM it’s also possible.


With the privilege "Manage Security" you can delete files/folders in Content Management - as long as the files/folders are not within a project! When in a project, only projects related privileges are applied, therefore it will not be possible to delete files in a project if you have the Manage Security privilege
 Inside a project, there is also a role called everything. If you grant this role to a user within that project, he will be able to do everything, including deleting files.

Temporary Solution:

n/a

Fix Information:

Manuals and online help have been improved to point this behavior out more clearly in the version 2.5

Keyword: Administration

One-line Description:

No specific privilege is required to access the CM Admin console

Problem:

The Admin Console of the Content Management Web page can be opened by any user with the privilege "Project - Access Content using Web client".

Temporary Solution:

The Admin Console is read only and no information that compromises security is available on the Admin page

Fix Information:

n/a

Keyword: Administration

One-line Description:

Java JMX RMI vulnerability

Problem:

Java JMX RMI is accessible with common credentials (unauthenticated check). This could be a security issue on an OpenLab CDS Workstation Plus, an OpenLab Server or an OpenLab ECM XT Server.

Temporary Solution:

On OpenLab Server or ECM XT v2.5, add the following line to the alfresco-global.properties file to resolve the issue.

messaging.broker.url=vm://localhost?broker.persistent=false&broker.useJmx=false

Fix Information:

This issue is resolved in version OpenLab Server v2.6 and OpenLab ECM XT v2.6

Keyword: Administration

One-line Description:

Restore fail when the new server is on a different subnet

Problem:

When you have a 2-server system with postgres, restore fail with the Agilent OpenLab Restore Utility when the new server is on a different subnet or you try to restore on a All-in-One server.

The restore will fail at the end while running the Server Configuration Utility.

Temporary Solution:

Workaround1:  When the new 2-server environment is in a different subnet 
Edit the pg_hba.conf on the new db server to reflect the correct subnet
Run the Server Configuration Utility (from the start program menu)Run the restore utility and select to run the Verification Only

Workaround2:  When you restore on an All-in-one server
Rerun the Restore utility and use the hostname of the new server (don't use localhost)

 

Fix Information:

n/a

Keyword: Administration

One-line Description:

A new domain user can't create projects

Problem:

Although a user has the required privileges assigned via a domain group, it is not possible to create a new project.

Temporary Solution:

The user will be able to create a new project after the server is restarted. In case of a cluster system, the complete cluster needs to be restarted.

Fix Information:

This is fixed in OpenLab CDS 2.5

Keyword: Administration

One-line Description:

Archive fails if a file with the same name has already been archived

Problem:

If a user attempts to archive a file that has the same name as a file that already exists in the archive location, the archive will fail. 

Temporary Solution:

Dearchive the original file before uploading the new file with the same name. Then upload the new file as a new version of the original file. All versions of that file can then be archived without error. 

Fix Information:

n/a

Keyword: Administration

One-line Description:

Backups can fail if the available C disk storage space is too small

Problem:

During the backup process, the database is cached on the C drive before it is moved to the specified backup destination. If the C drive is too small to store the database cache, then the backup will fail. 

Temporary Solution:

n/a

Fix Information:

This is resolved in the 2.6 Backup & Restore update.

Keyword: Administration

One-line Description:

Backup aborts due to timeout error

Problem:

In case of a slow connection between the OpenLab or ECM XT Server and an external Microsoft SQL Server, the backup execution might run into a timeout error.  This is due to a built-in timeout of 30 sec. for a SQL command execution.  The issue has been observed sporadically for servers with version 2.6. 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed by a separate release of the backup tool, which is planned for Nov. 2021. 

Keyword: Administration

One-line Description:

Installation stalls at Agilent Distributed Transaction coordinator install step 

Problem:

The installation stops at the Agilent Distributed Transaction coordinator install step. The distributed-transaction-coordinator-configurator.log shows:

[ERR] MigrateSchema:
Configuration step has failed.
System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.

The CertService.log shows
[ERR] CustomServiceBase - OnStart error
System.InvalidOperationException: Requested domain name 'CSM' does not match the service's domain 'CSM'
at Agilent.OpenLab.CertService.CertServiceCore.Certificates.CertFactoryService.GetServerCert(String hostName, String domainName, IEnumerable`1 dnsSuffixes) 

The problem is caused by a domain name that does not conform to the RFCs/standard. In this case it was missing the top level domain.
Two letter domain names that are not routed on the internet cause the same problem.

Temporary Solution:

Change the domain name to a domain name that matches the RFCs/standards for non routable domains.

Fix Information:

Will not be fixed

Keyword: Administration

One-line Description:

Backup Utility fails if IP address is used for DB server connection

Problem:

The backup Utility fails if the IP address of the database server is used for the DB server connection in the server configuration.

Temporary Solution:

Do not use the database server IP address for configuration. Always use the host name.

Fix Information:

OpenLab Server/ECM XT uses standard TCP/IP protocols to communicate
between the server and client computers. For optimum performance, the
network must meet the design criteria for available bandwidth, IP address
assignment, name resolution, and appropriate isolation of the lab subnet from the corporate network. The usage of the Hostname for the Database server is required in case of a separate DB-Server is required.

Keyword: Administration

One-line Description:

If one archive job fails, the others should continue

Problem:

If multiple folders are queued to be archived, the failure of one archive job will prevent the remaining folders in the queue from being successfully archived. Any new folder selected to be archived will also fail if there is currently a failed archive job in the queue. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.5 Update 11 and OpenLab ECM XT 2.5 Update 06, as well as OpenLab CDS 2.7 and OpenLab ECM XT 2.7

Keyword: Administration

One-line Description:

Archive jobs get stuck, requiring a cleanup

Problem:

If an archive job fails, it will remain in the archive queue until it is manually cleaned up.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.5 Update 11 and OpenLab ECM XT 2.5 Update 06, as well as OpenLab CDS 2.7 and OpenLab ECM XT 2.7

Keyword: Administration

One-line Description:

Archive job in a sub-folder should be removed when manually archiving a parent

Problem:

If a successfully archived folder contains a sub-folder with an automatic archive task assigned to it, the sub-folder's automatic archive task will remain listed in the Automatic Archive Tasks page of the Content Browser Admin Console. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.5 Update 11 and OpenLab ECM XT 2.5 Update 06, as well as OpenLab CDS 2.7 and OpenLab ECM XT 2.7

Keyword: Administration

One-line Description:

Data files with names including semicolons (;) cannot be uploaded to Content Management

Problem: