Agilent

Software Status Bulletin


OpenLAB CDS     M84xx

Known Problem Report as of Jan 29 2024 4:00AM

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.


To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.


There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.


Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.


Keyword Glossary



68xx Driver
78xx Driver
Acquisition
Acquisition,Data Analysis
Admin Reports
Administration
Administration,User Interface
Audit Trail
Audit Trail,Workflow
Calibration
Configuration
Customization
Data Analysis
GC Driver
GC/MS Driver
Headspace
Installation
Instrument Control
LC/MS Driver
Localization
Localization,Report Template Design
Method
Method Usage
Performance
Performance,Roles and Privileges
Report Generation
Report Template Design
Report Templates
Reports
Roles and Privileges
Roles and Privileges,User Interface
User Interface
User Interface , Audit Trail
Virtualization
Workflow

Keyword Index


Keyword: 68xx Driver

KPR#:147 6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.
KPR#:148 Customer can't install colum information from catalog if column description is blank
KPR#:150 Setting a Hold time of 0.0 does not work correctly with GC6890
KPR#:156 GC Driver and OpenLAB CDS 2.2 Version Number clarification.
KPR#:157 OpenLAB 2.1: Unable to download syringe change to GC
KPR#:159 6890 online help has the bad strings in Injector page.

Keyword: 78xx Driver

KPR#:308 Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run
KPR#:312 Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890
KPR#:313 During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.
KPR#:314 Method print out with 7890 configured does not show total GCc run time.
KPR#:315 There is no "Inlet Septum Purge" event in Runtime Events table - EZChrom
KPR#:316 External Device "Not Ready" ignored by OpenLAB CDS ChemSataion and EZChrom
KPR#:318 Aux Flow Limited to 150 mL/min even when pressure is less than Maximum
KPR#:319 Post Run Flow Rate has default that out of range and value seems not to be stored
KPR#:320 Method User Interface does not correctly load the content of a method.
KPR#:324 Does not delete previous open GC method event table when load method. Wrong injections can be created.
KPR#:325 Method download to GC while in sequence causes it to disconnect and sequence stops.
KPR#:326 7890 method print doesn't include post run time
KPR#:335 Crash of Software after check "Show Threshold Value as remaining time" in EMF Options
KPR#:346 Error Unhandled Exception when changing columns and a Gerstel CIS4 in installed in the 7890.
KPR#:347 Incomplete Method Parameters for xCD in Acquisition Method Report
KPR#:349 Actual flows displayed by CDS aren't the same as the setpoint flows
KPR#:350 Print method does not include all MMI setpoints: Purge time, Post Run Temp, Time, Flow
KPR#:351 Extend run does not extend the acquisition of the Intuvo 9000 GC
KPR#:352 Cannot Add User-Defined EMFs on Intuvo 9000 GC
KPR#:355 ChemStation Instrument actuals showing D2 Bus Temperature with no D2 bus installed
KPR#:356 Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret
KPR#:357 Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.
KPR#:360 Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered
KPR#:362 GC driver is missing for the current build installed while upgrading from 2.1 to 2.2.
KPR#:367 Right Clicking on Method Editor makes UI hide behind Instrument Screen
KPR#:368 Incorrect Values in 9000 Pressure/Flow Calculator
KPR#:369 Make changes to guard chip on Intuvo 9000 GC, audit trail just says temperature changed
KPR#:370 Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest
KPR#:371 Should not be able to download a method while a in a GC run or sequence.
KPR#:373 Method Resolution Does not take into account default column temperature limits.
KPR#:376 The Local User Interface(LUI) on the Intuvo 9000 GC shows long name for connected data system.
KPR#:379 Location of Intuvo 9000 GC System Health Report should be moved
KPR#:380 Link to Intuvo 9000 GC help does not work.
KPR#:381 Event drop downs are black when creating a new method
KPR#:383 PCM will not control in constant flow.
KPR#:385 RTL for OpenLAB CDS: Calibration Runs dialog shows no chromatogram or compound table for loaded data or Results from calibration runs
KPR#:386 RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected.
KPR#:387 Acquisition crashes when user clicks on RTL Import/RTL wizard
KPR#:388 RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method when setting a Target retention time.
KPR#:422 HS Sleep/Wake mode should sync with GC Sleep/Wake mode
KPR#:431 Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.
KPR#:432 Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.
KPR#:435 GC Method Resolution results in “Object Reference” error message and occasional crash
KPR#:438 When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".
KPR#:439 Downloading method parameters (like oven temperature) on a 6890A does not work with OpenLab CDS 2.4
KPR#:472 Chromeleon: Intuvo trigger two instrument notification for configuration changed
KPR#:473 Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not
KPR#:474 Chromeleon: GC: Column length can only be calibrated once in Online Method Editor
KPR#:475 Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail
KPR#:476 8860 Open Lab CDS EZChrom compact license is invalid.
KPR#:477 Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.
KPR#:478 6890 - cannot set post run flow for packed column
KPR#:479 Chromeleon: GC 6850A and 6890A: GC online method is not editable
KPR#:480 Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act
KPR#:481 Chromeleon: GC 6850A: Cannot create instrument method
KPR#:482 Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor
KPR#:483 Chromeleon: GC8890: Blank evaluation setpoints missing in method report
KPR#:484 Signal Scaling is incorrect for the 6890
KPR#:485 Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help
KPR#:486 Chromeleon: GC8890: Issues during sequence execution
KPR#:487 Chromeleon: Changes made in 68xx Edit Online Method not applied or reported
KPR#:488 Error when loading GC method without Blank Run Analysis setpoint
KPR#:489 Chromeleon: Corrected column length will not save after manual method resolution
KPR#:490 Chromeleon: Signals from previous method persist in new method
KPR#:491 Chromeleon: ECD Help page cannot be accessed
KPR#:492 Chromeleon: All 8860 signals not displayed or available in report
KPR#:493 Chromeleon: Error occurred at several points of operation
KPR#:494 Chromeleon: GC6890: Front Injector parameter change in Online method not applied
KPR#:495 Chromeleon: GC6890A: Method download fails
KPR#:496 8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent
KPR#:497 Chromeleon does not recognize the tray with Back Injector installed.
KPR#:498 Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved
KPR#:499 Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.
KPR#:500 GC6890: Valid vial ranges are not correct for 6890 in some cases
KPR#:501 Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.
KPR#:502 When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4
KPR#:503 Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)
KPR#:504 Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration
KPR#:505 Chromeleon: GC6850: Partial Data option causes issues during sequence execution
KPR#:506 Chromeleon: GC6890: Unexpected audit trail entries during endurance run
KPR#:507 SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.
KPR#:508 Not able to download flow setpoints to 6890 VI inlet.
KPR#:509 Chromeleon: Incorrect conversion and missing unit when using pressure setting bar
KPR#:510 68xx: Chromeleon: System with G4513 won't make 1.1 uL injection
KPR#:511 Chromeleon: System crash: system slow and then crashing
KPR#:512 8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4
KPR#:513 B,04.03 SP2 will not connect to an 8890 GC.
KPR#:514 Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.
KPR#:515 3.0 SR2 driver fails SVT on OL CS C.01.09.144
KPR#:516 OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.
KPR#:517 Chromeleon: SVT Chameleon 2.1.30 Fails
KPR#:518 Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4
KPR#:519 8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.

Keyword: Acquisition

KPR#:597 68xx: Chromatogram for channel randomly offset, shifted
KPR#:44589 "Autoscale Y-axis" toggle does not work in Online Signal window
KPR#:44591 Sequence editing and updating may get stuck at wrong state due to timing issue
KPR#:57764 Auto config twice in succession cause system hang
KPR#:68592 Agilent OpenLAB Instrument Service would take longer than 2 mins to go to running state
KPR#:70704 User cannot import an English CSV file in European OS
KPR#:72004 "Injection time" of aborted injections are given Epoch Time of 1600-12-31 followed by time and UTC
KPR#:72639 From an OpenLAB CDS 2.0 client, Viewing currently running sequence on any instruments configured on an OpenLAB CDS 2.1 AIC is not possible
KPR#:72656 When using Date and Time as token, the resolved values for Single Sample Analysis and Sequence are not consistent
KPR#:73666 Exception is thrown when result filename starts with spaces
KPR#:73942 Instrument Modules section in report does not list the SS420x or its properties
KPR#:75469 TIC signal is not displaying in Online Signal window during data acquistion if none is selected in GC's signal setting
KPR#:80705 EZChrom methods fail to import in OpenLAB CDS 2.1
KPR#:85551 Network issues with DHCP may cause unexpected behavior on a Workstation installation
KPR#:85599 GC/MS sequence aborts when Server is disconnected
KPR#:85603 Connection problems with hardware could put the instrument in indeterminate state
KPR#:85608 Submitted or Validating run items will get aborted if connection to OpenLAB Server is lost
KPR#:85619 In case of overlap injections, "Stop sequence after current run completes" aborts the current run ONLY and discards the already prepared sample
KPR#:85631 After performing 'Review Completed Injections", the subsequent injections within the same sequence will have the same injection time
KPR#:89033 Cannot re-launch LC instrument after closing acquisition client
KPR#:98690 35900E module list is truncated when printing to XPS in landscape orientation
KPR#:101690 Replicate injections may not run when editing current running sequence more than once
KPR#:119595 Cannot print sequence from sequence layout
KPR#:120121 Instrument status goes Idle during sequence more than 250 runs
KPR#:123245 Printing method in Word format shows incorrect total page count in footer
KPR#:143348 TIC signal is not displaying in Online Signal window during data acquistion if none is selected in GC's signal setting
KPR#:163990 Acquisition Client does not get failover notification when AIC switches to failover
KPR#:181523 Instrument client crashes upon opening a dual GC sequence file longer than 155 lines
KPR#:182676 Need warning message that mismatched labels in sequence will cause reports not to be generated
KPR#:183680 Sequence is stuck in "Reporting" when processing method calls for hardcopy report but default printer is not configured
KPR#:184578 Acquisition crashes on the second click on "Print" to display GC Headspace method parameters
KPR#:186458 Cannot take snapshot of current running injection after closing/opening same client or opening new client
KPR#:197007 Session connection to instrument controller is lost when ELSD is left in standby mode
KPR#:198003 Detectors do not perform auto-balance when no injection/instrument blank is selected as injection source
KPR#:215920 The current running/pending sequences might be interruptted due to unstable network
KPR#:217569 In OpenLab CDS v2.x, the raw data (.dx) acquired on Agilent LC modules in general are larger in size
KPR#:219860 Sequence creation template not working for back injector on GCs
KPR#:230280 If default printer is not a physical printer, RX files may to be missing in result sets
KPR#:242941 Possible network printing issue after upgrade to CDS 2.4
KPR#:244275 RX files missing in result sets
KPR#:269040 There is no indication for user to start a manual injection when the injection source is specified "External"
KPR#:272160 Cannot "Submit Sequence File" from API due to case sensitive in compound custom parameter name
KPR#:281641 Acquisition crashes with error "System.Argument.Exception: name already exists" when selecting processing method
KPR#:282199 Sample or compound custom parameter values with "," digit separator not handled properly
KPR#:283230 Cannot "Submit Sequence File" from API when optional sample custom parameter is missing
KPR#:298529 Acquisition client crashes upon launching Hitachi instrument
KPR#:303675 The configured instrument modules in acquisition method report may show in alphabetical order
KPR#:305373 Print icon in Acquisition is greyed out
KPR#:314007 "Unable to connect to instrument server" after OpenLab CDS client is locked
KPR#:314956 User sporadically fails to connect to instruments when using Sample Scheduler or Walkup
KPR#:318941 RX file generation fails sporadically when saving results
KPR#:343559 Injection audit trail records the changed objects of an acqusition method not the corresponding values when the acqusition method can be automatically resolved upon sequence submission
KPR#:346715 Instrument goes offline upon opening incompatible sample prep method
KPR#:353246 Failed to upload partially acquired result sets due to system failure
KPR#:367304 MS instrument cannot run sequence after upgrading to OpenLab CDS 2.3 Update 08
KPR#:373129 User specified result path is not saved with the user settings
KPR#:377012 Performing snapshot or review completed injections may cause current running single sample analysis or sequence to terminate due to unstable network
KPR#:378842 Stopping runs from 6890 GC's key pad does not get recorded in activity log and injection audit trail
KPR#:387598 Manual editing of column tags used in G1316A/B/C is not supported
KPR#:387714 Chromatogram is shifted, offset in 6890
KPR#:391994 A sequence audit trail entry "Sequence automatically updated: Removed duplicated entry ids" is observed on an upgraded system
KPR#:393545 Changing instrument setpoints is not possible from instrument status dashboard without the proper permissions
KPR#:401312 Instrument Client may close unexpectedly after repeatedly clicking on Take/Release Control of the instrument
KPR#:404386 Shimadzu GC stays connected after closing connection
KPR#:409420 Acquisition method UI is not displaying for Agilent GC with PAL3 if not configured properly
KPR#:414614 Session connection has been lost
KPR#:414957 "Failed to set fraction start info. Operation is not valid due to the current state of the object."
KPR#:416240 Sequence creation template (.stx) can be overwritten in Portuguese system
KPR#:417310 The current data acquisition may get interrupted after performing a snapshot
KPR#:421099 OpenLab CDS v2.5 Russian system crashes when editing sample custom field
KPR#:422891 Sample Scheduler doesn't offer dual External injection when GC is configured with dual gas sampling valves only
KPR#:426647 Part of the configuration UI on some instruments is cut off due to resizing issue
KPR#:427117 Partially acquired result set may not be available due to AIC power failure
KPR#:427662 Starting acquisition with 7697A headspace causes XML error entry in Activity log
KPR#:431478 Last lines of dual sequence gets unchecked after submission
KPR#:451902 Run queue layout is not saved and always back to default settings
KPR#:461280 Current running dual sequence table locks pending lines from editing as run progresses
KPR#:474496 Error occurs upon launching instrument
KPR#:480593 After changing a vial in a running sequence, the old vial is injected
KPR#:485102 Sequence may get aborted with error "same file is being used from different folders"
KPR#:487578 Editing a running sequence on Agilent GC with Headspace may fail
KPR#:488808 Microsoft.NET framework error when displaying TIC Scan signal on Online Signals plot
KPR#:496334 Acquisition client stuck at loading with an empty acquisition method UI
KPR#:496468 Cannot edit current running sequence, review completed injections or perform snapshot sporadically from instrument client
KPR#:510068 Not able to view current running sequence when result name exceeds 28 double byte characters
KPR#:536263 The injection time is Window's epoch time if there is no injection performed.
KPR#:536337 Instrument client may close unexpectedly with errors upon maximizing its window
KPR#:538303 Instrument client may close unexpectedly upon clicking "Release" button
KPR#:585417 Not able to load result set due to a failure editing/updating running sequence
KPR#:586513 Instrument client sporadically becomes non-responsive upon starting snapshot on current running sample
KPR#:589714 Sporadically an unexpected error occurs upon relaunching Hitachi LC
KPR#:590549 Instrument client crashes upon unlocking a locked manual resolution screen by a different user
KPR#:594679 Result set cannot be loaded in Data Analysis due to duplicate data files
KPR#:603515 Result set cannot be loaded for reprocessing due to corrupted data
KPR#:610537 Diagnostic data sometimes not available for reporting
KPR#:616603 Error occurs upon clicking on "Edit Signature Settings" of a project
KPR#:619757 Running sequence gets interrupted by unexpected exception during editing
KPR#:623774 "Lost Connection" message pops up upon launching instrument with no designated storage path
KPR#:625464 Sample Scheduler not able to get the proper sequence line information when sequence is aborted due to method validation error
KPR#:626689 Not able to edit a running sequence due to a timing issue when switching between "View Running Sequence" and "Editing" mode
KPR#:627087 The version of Apache HTTP Server is out of date
KPR#:627390 Unexpected error occurs upon closing manual resolution UI window
KPR#:635218 "Agilent Test Services" and "Agilent Test Services Central Management" services are not started after a server restart
KPR#:639409 Run gets interrupted when run queue being re-ordered
KPR#:647289 Ad Hoc mode is in general not supported for Agilent LC or GC with a 3rd party module
KPR#:652699 Sequence run gets interrupted due to an unexpected error
KPR#:653140 Incomplete injection list after a result set loaded in Data Analysis
KPR#:662162 Current running sequence is stuck in "In Review" mode
KPR#:667955 Runs submitted using Sample Scheduler gets interrupted
KPR#:668002 "Unsaved changes" message box prompts upon closing Hitachi LC
KPR#:683209 FLD signal not integrated by delay calibration
KPR#:688272 Error occurs when PC name is changed and then reverted back to the original name
KPR#:692104 Online Signal sporadically disappears
KPR#:698266 Reports cannot be generated at the designated folder (Windows file system) when using Sample Name or Data File Name with a trailing space as subdirectory.
KPR#:703592 Acquisition or Data Analysis window closes unexpectedly upon unlocking
KPR#:718091 A suspended sequence run with a wait line may resume and complete data acquisition without waiting
KPR#:726036 A sequence run stays in "In Review" state and cannot proceed to completion
KPR#:728775 Empty data files may be stored when a sequence run is aborted due to a hardware error
KPR#:730405 Sequence is stuck in pending state on PerkinElmer GC
KPR#:732076 Some columns defined in a sequence CSV file (in Portuguese) cannot be imported
KPR#:732078 Front sample type defined in a dual sequence CSV file is applied to all back samples upon importing
KPR#:736250 Fraction Collection does not happen per the defined locations when sequence is run as Separate single injections
KPR#:737649 Sequence run stays in "Aborting" state forever
KPR#:738062 Sporadically the method UI window stays blank for more than 30 seconds after instrument has been launched
KPR#:738064 Instrument client crashes upon canceling out multiple method resolution windows
KPR#:741211 Communication error occurs while trying to reach Agilent.Scheduler.Agent
KPR#:753959 Sequence is in aborting endlessly due to method resolution
KPR#:760565 Cannot import "Injection Source" information in a CSV/TSV file into sequence table
KPR#:763591 Instrument shutdown on Agilent GC/HS system causes unrecoverable pause
KPR#:773167 Missing injections when a completed result set is loaded in Data Analysis
KPR#:774529 Acquisition method UI does not refresh to display the updated configuration settings on Agilent GC instruments
KPR#:781990 Bracketing mode specified in sequence table is reset back to "None" when the completed result set is loaded in Data Analysis
KPR#:786509 Sequence submitted from Sample Scheduler failed to run when fraction collection is disabled in the specified acquisition method.
KPR#:791399 Change in status of the GC not being properly broadcast to external interface.
KPR#:935393 A certain injection line is locked from being edited in a running sequence
KPR#:936041 Run queue stays in "Paused" state after the current acquiring sequence is aborted due to missing vials
KPR#:936076 Not able to select delay sensor for Delay Volume Calibration when two or more fraction collectors are present in the instrument configuration
KPR#:937168 "Failed to set resource properties for SQ" exception thrown when performing retrieve method from instrument by an SDK based application
KPR#:947599 Sequence can't be opened for editing
KPR#:969144 Unhandled exception occurs upon launching instrument or viewing a running sequence
KPR#:988157 Result set loaded in Data Analysis is found missing injection(s)
KPR#:989142 "Failed to process injection" occurs due to invalid xml characters entered in sample description
KPR#:991150 Run Queue displays wrong sequence name when an untitled sequence run as separate single injections
KPR#:1030169 Importing a sequence CSV file failed with error.

Keyword: Acquisition,Data Analysis

KPR#:174167 Acquisition setpoints for single injection not reflecting the parameters used

Keyword: Admin Reports

KPR#:940702 Roles and Privileges Report causes error

Keyword: Administration

KPR#:244534 New users don't see data and projects in Content Manager
KPR#:376731 Not possible to delete project related files form the Content Management user interface.
KPR#:477707 No specific privilege is required to access the CM Admin console
KPR#:487437 Java JMX RMI vulnerability
KPR#:534773 Restore fail when the new server is on a different subnet
KPR#:539989 A new domain user can't create projects
KPR#:549030 Archive fails if a file with the same name has already been archived
KPR#:567527 Backups can fail if the available C disk storage space is too small
KPR#:567986 Backup aborts due to timeout error
KPR#:577035 Installation stalls at Agilent Distributed Transaction coordinator install step
KPR#:582137 Backup Utility fails if IP address is used for DB server connection
KPR#:588447 If one archive job fails, the others should continue
KPR#:588450 Archive jobs get stuck, requiring a cleanup
KPR#:588458 Archive job in a sub-folder should be removed when manually archiving a parent
KPR#:600186 Data files with names including semicolons (;) cannot be uploaded to Content Management
KPR#:663493 OpenLab ECM XT not affected by security issues in log4j-1.2.17
KPR#:687074 Customer IT scan identified vulnerability CVE-2021-4104
KPR#:708407 Version mismatch in SVT for Data Collection Agent and Service

Keyword: Administration,User Interface

KPR#:267323 Activity Log in OLCP does not record the Application name when login from the Web UI

Keyword: Audit Trail

KPR#:119673 Audit Trail shows "Unknown" user and "Manual Control" category when running method with "Acquire" option unchecked
KPR#:120285 Audit Trail shows "Unknown" user if you make changes to current running method
KPR#:171556 Audit trail shown “Unknown” in the Manual Control category for method changes in running sequence
KPR#:220418 Review button in Audit Trail is disabled for entry "Upgraded method from previous version"
KPR#:229036 Audit trail table in sequence report printed from instrument client is spanned in two rows for each entry
KPR#:288861 Reprocessing injection triggers log with different wording in audit trail and activity log
KPR#:297766 Method Audit Trail Incorrectly References Detector A Gas 2 as Gas 3
KPR#:303841 Reprocessing injection triggers log with different wording in audit trail and activity log
KPR#:303980 Injection time for imported ChemStation data is rounded down to the minute
KPR#:307681 Sequence/method loses its audit trail if it is saved with same name
KPR#:348093 User who last modified and saved the method appears in method audit trail upon resolving method resolution
KPR#:378080 E-Signature description not automatically updated for new created user
KPR#:435442 Processing method audit trail shows incorrect values after changing values in signals smoothing tab
KPR#:449320 No record in Audit Trail when disabled calibration points are re-enabled after reprocessing
KPR#:450949 The original user who created the sequence is listed in the sequence audit trail as the user who imported the sequence from a result set
KPR#:467098 Processing method audit trail not displayed from processing method settings after loading new data
KPR#:468541 'Save Method As' generates incorrect method audit trail entry for UV reference spectrum
KPR#:529592 Result set name not recorded in activity log after import
KPR#:548332 Renaming compound creates calibration curve removal entry in audit trail
KPR#:555984 Some of the Injection audit trail entries may not be recorded due to a failure downloading of a result set
KPR#:606512 User ID is used to record injection audit trail entries under certain circumstancess
KPR#:653350 Processing method audit trail entry for existing “Relative from” option is shown incorrect when changed from “On blank” to” On Current”.
KPR#:727200 Modifying properties of MS library report snippet will not get recorded in the report template audit trail.
KPR#:732157 User is not prompted to enter 'Reason for Changes' when linking method
KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1

Keyword: Audit Trail,Workflow

KPR#:183239 Sequence/sample reports and Injection Audit Trail only show user who submitted sequence, not user who modified running sequence

Keyword: Calibration

KPR#:44803 Performing MS Quantitation using OpenLAB CDS ChemStation data
KPR#:44942 Calibration curve update timestamp for missing compound
KPR#:44965 Data field CalibCurve_CorrCoefficient is not properly labeld
KPR#:98815 Log / Log calibration curve model not drawn correctly in the report printout
KPR#:395508 Help and Learning needs updated statement regarding all calibration options or levels are supported with timed groups

Keyword: Configuration

KPR#:1 Instrument opened with a channel conflict is in a quasi-Not Connected state
KPR#:2 COM port information for clients does not match AIC COM port information
KPR#:44563 Canceling out of instrument auto configure still deletes all previous configurations
KPR#:146950 Using OpenLAB CDS Waters Acquity driver the PDA ( 3D option) is pre-set as default values as well for 2D Detectors
KPR#:195581 Unconfigured Sample Scheduler Agent causes Windows logs on CDS 2.3 AIC's
KPR#:480262 Authentication issue in a multi-domain environment
KPR#:592977 Logon to OLCP is not possible
KPR#:602493 Instrument can't be configure with TLS 1.0 disabled
KPR#:733079 Slow login performance when server and user domain don't match forest name
KPR#:751581 Multiple domain support is lost after upgrade
KPR#:751589 CDS 2.7 won't add user in a multi-forest domain
KPR#:787329 Unable to start Agilent OpenLab Data Collection Service after installing OpenLab CDS 2.6 update 09

Keyword: Customization

KPR#:465565 PDF extraction failing

Keyword: Data Analysis

KPR#:44755 Custom Calculation results containing a list of values and empty values, will lead to empty value in case of summary calculation performed with another Custom Calculation
KPR#:44838 Incorrect EIC exctraction
KPR#:55476 Create processing Method without the proper privileges.
KPR#:56074 Signal Alignment doesn't refresh
KPR#:56585 Wrong error message is thrown while opening same PDF report twice from DA
KPR#:71335 "Extract Chromatogram" option not available for LC/MS Chemstation data
KPR#:72603 Manual integration: different results for nested baseline for reprocess with and without clear
KPR#:73281 "Add/Update MS compounds" does not work on SIM data acquired in OpenLAB CDS 2.0
KPR#:73594 Amount is not calculated
KPR#:73632 New result set with baseline corrected is not showing the * next the signal name
KPR#:73953 "Response Window Type" is disabled for manually added compounds and qualifier ions
KPR#:85380 Importing a result set file (.olax) could lead to misleading versions
KPR#:105659 The master processing method is not linked properly to the imported EZChrom result set file
KPR#:106822 Incorrect Signal Names after importing ChemStation Data
KPR#:109858 LC/MS SIM data acquired in MMI is not displayed in TIC in Data Analysis
KPR#:111165 "Send spectra to NIST MS program" works only for first user, fails for all subsequent users
KPR#:111815 Import raw data from the ChemStation fails
KPR#:124594 Quantification of compounds or groups using a reference calibration curve fails if reference is missing in injection
KPR#:127347 Search field does not return all applicable results when searching for a result name
KPR#:130739 Cannot load result set in Data Analysis due to missing/corrupted .acaml or .rx files
KPR#:135459 Incorrect injection date for data file imported from OLCDS CS C.01.05
KPR#:137136 Cannot process data after adding a qualifier to ISTD compound
KPR#:146452 Asterisk * is shown next to injection even though all manual integration is removed
KPR#:147267 Slow performance in processing SIM data
KPR#:148123 File Upload Queue Error "Target file is inaccessible. Upload cannot be performed."
KPR#:148301 "Qualifier group details" table is not displayed for ISTD that fails qualifier criteria
KPR#:155331 Incorrect injection date for data file imported from OLCDS CS C.01.05
KPR#:155332 Incorrect injection date for data file imported from OLCDS CS C.01.05
KPR#:155661 Incorrect category displayed in the "Reason for Changes" window
KPR#:160749 Injection error "Cannot run integration" if data has two MS signals with same name
KPR#:160878 Sliders in the isoabsorbance plot are not always synchronized
KPR#:172088 User without "Save Master Method" privilege can still save master method in Data Analysis
KPR#:172479 Not all signals of EZChrom method are imported
KPR#:173214 "Data storage not available" when starting Data Analysis
KPR#:176350 Canceling a method link will lead to different method parameters
KPR#:176774 No signal in snapshot if snapshot is performed immediately after start of run
KPR#:178050 User without “Save master method” privilege cannot save results
KPR#:178215 Calibration curve does not start from zero
KPR#:178342 Data Analysis is slow to open with projects that have many folders
KPR#:180840 Incorrect injection date for data file imported from OLCDS CS C.01.05 or ChemStation B.04.03
KPR#:181176 Data Analysis crashes with GPC 1.0 plugin (G7860AA)
KPR#:181560 Incorrect calibration curve date after reviewing completed injections or reprocessing
KPR#:184527 Unexpected error occurs while importing raw data (ChemStation or EZChrom)
KPR#:188689 User without "Save Master Method" privilege can still save master method.
KPR#:188789 Compound identification fails when different compounds have same quantifier ion
KPR#:188930 Loading multi signal in DA causes software crash
KPR#:194201 RX files are missing in result sets due to EZChrom integration "Split peak" events
KPR#:195784 AIA export has minutes as time units
KPR#:196102 When using signal delay, EICs do not line up with TIC peaks
KPR#:196103 MS Peak Purity should only be calculated for TIC peak, not EIC
KPR#:198415 Disabled calibration point will be enabled after reprocessing
KPR#:202218 Default CDF file name of AIA export is not working for SIMDIS
KPR#:202580 Front exponential skim does not work or integrate properly
KPR#:214925 USP theoretical plates are different in OpenLab CDS versus ChemStation.
KPR#:220122 Drift calculation differences in OpenLAB EZCHrom and OpenLab CDS 2
KPR#:222870 Error while importing OpenLab CDS ChemStation Edition data
KPR#:224261 AIA export of GPC method isn't working
KPR#:228375 System suitability results are not calculated for specific peaks
KPR#:232522 Unable to integrate Child-Parent peak using EZChrom Integrator in OpenLab CDS 2.3
KPR#:233622 Long processing time for MS data
KPR#:237693 "detector_name" field in cdf file is not unique when using the AIA Export Plugin in DA
KPR#:237789 Missing peak entries get duplicated in DA and IR
KPR#:245031 RT calculation values in Data Analysis (Result view) and Intelligent Report do not match
KPR#:261157 Corrected expected retention time is not visualized correctly
KPR#:265397 Unexpected error occurs during processing of Custom Calculation due to a stop injection in sequence
KPR#:268319 Tree: Upload in progress icon disappears after refresh
KPR#:268885 When importing OLAX, the file disappears from the tree after Refresh
KPR#:269543 S/N ratio not calculated when using data acquired with Waters Acuity
KPR#:277719 Data Analysis is slow to open with projects that have many folders
KPR#:279012 Unhandled exception when closing custom calculation editor if connection with shared services server has been lost
KPR#:280784 Not all injections might get reprocessed if UV impurity check for all peaks is selected
KPR#:283099 DA does not display data in failover mode and data can't be reprocessed
KPR#:283201 Cannot extract spectrum from TIC SIM with multiple fragmentors
KPR#:285489 In some cases manual integration might be erased when reprocessing
KPR#:286172 EIC is not automatically extracted for MS timed group compounds
KPR#:286264 The Retention Time definition in the Data Analysis Reference Guide is misleading because of a wrong drawing
KPR#:289666 Error occures when a different user tries to link a new method to data
KPR#:289867 ISTD amounts not considered for calibration curve recalculation in some circonstancies
KPR#:293016 Error occurs upon reprocessing MS data with system suitability calculations
KPR#:293118 Reprocessing legacy data acquired from 2.1 or 2.2 can no longer integrate after extract chromatograms
KPR#:293411 "Add/Update MS compounds" is not working with SIM data
KPR#:294515 Noise, signal-to-noise and system suitability calculations for extracted chromatograms
KPR#:296088 Locking a unsaved result set will show a warning "Newer version exists"
KPR#:297380 Manually extract UV Wavelength chromatograms is part of Privilege control on the manual but this function does not exist
KPR#:298958 Fill down sample type might cause an unexpected issue
KPR#:303797 Manual integration will show wrong peak width
KPR#:309715 Empty project name in report for new created or imported result sets
KPR#:318706 Different values for relative retention time according to EP in ChemStation vs. CDS 2
KPR#:344871 A data processing component during acquisition became orphaned process and could not be closed automatically after a single or sequence run
KPR#:358009 Revoke signature when "Enforce signature order" is enabled
KPR#:371060 Reprocessing of locked result sets
KPR#:372581 Exception error occurs when loading result set
KPR#:373135 MS peak purity failing to compute purity calculation
KPR#:379410 Weird profile spectrum and incorrect mass with Fast scan on LCMSD iQ and OpenLab CDS v2.5
KPR#:381349 Post-Processing plugin is not working for injection data file names containing { or }
KPR#:389770 LC/MS profile data acquired in Chemstation C.01.XX is displayed as centroid data in OpenLab CDS v2.5
KPR#:392042 Named Group does not appear in Injection Results
KPR#:394440 Cannot "Send spectrum to NIST MS program" if it has more than 800 m/z ions
KPR#:394495 Modification date for the manually integrated injection does not change when saving reults
KPR#:394933 Blank subtraction is not possible with data generated on Hitachi Amino Acid Analyzer
KPR#:395892 Peak to peak or ASTM method using different value to calculate S/N as descriet in the EP
KPR#:397440 UV reference spectrum assigned to compound identified in FLD signal
KPR#:398303 Importing ChemStation B04.01 data into OpenLab CDS 2.4 can have incorrect injection time
KPR#:402658 Fraction collection data loaded incompletely on a distributed system with ECM 3.6
KPR#:402909 Manual integration influences automatic integration of next peak
KPR#:402989 Method report shows additional parameter for same data file after reprinting
KPR#:407469 Selected fraction is not highlight in the sample container
KPR#:409218 Imported OpenLab CDS EZChrom data has incorrect injection time when daylight saving time is activated is turned on
KPR#:409935 Unhandled exception when OLSS server is unavailable during search
KPR#:410912 "Identified peaks" is not working in MS Peak Purity workflow
KPR#:413432 Wrong "Rsp (%)" values are calculated in the “Qualifier group details” table
KPR#:413781 Loading single injections in Data Analysis is slow
KPR#:415746 OpenLab CDS v2.5 crashes with exception error when viewing MS spectrum
KPR#:422270 Fraction collection data loaded incompletely on a distributed system with ECM 3.6
KPR#:425417 OpenLab CDS v2.5 shows no TIC signal when "Import Raw Data" acquired with MSD ChemStation
KPR#:425749 MS data takes long time to reprocess in OpenLab CDS v2.5
KPR#:427364 Import OpenLab EZChrom raw data fails if File System Security is enabled
KPR#:431130 Data Analysis gets unresponsive when canceling the reasons dialog
KPR#:432465 HTML tags appear in the sample description
KPR#:432540 In-completed injection on migrated OpenLab CDS ChemStation data is not shown in the injection list
KPR#:432679 Modification date of calibration standards gets changed to current time after import
KPR#:433296 No signal displayed while loading data when the system is in failover mode
KPR#:433548 Modification date of calibration standards gets changed to current time while loading a result in Data Analysis
KPR#:434519 Data export to AIA cannot be used for spectral analysis with 3rd party Software
KPR#:435447 Weird diagonal line in MS spectrum extracted from LC/MS iQ profile data
KPR#:435460 RX files missing after sequence completed if physical printer is not configured
KPR#:437309 Click on "Select Project" in DA takes some time to show the projects
KPR#:439998 Mistranslation of "Norm amount(s)" and "Norm concentration(s)" in Chinese
KPR#:442672 Cannot extract EICs if signal alignment (Use delay) is selected in processing method
KPR#:443824 ChemStation single injections not displayed in Data Selection
KPR#:443842 Concentration and amount of the compound are not calculated if qualifier ratio fails
KPR#:443852 Qualifier RT not updated when compound RT is changed in Compound Table
KPR#:448018 System Suitability calculations are not performed when operating system language is Russian
KPR#:450429 Can't load multiple calibration points if they have the same Data file name
KPR#:450831 Qualifier RT not updated if "Assign Compound" is selected from peak in chromatogram
KPR#:456072 Click on turn custom scaling on/off will show an error
KPR#:459236 User without "Save master method" privilege can modify and save the master method
KPR#:459647 Order of custom parameter fields in the injection list is not saved.
KPR#:465446 Value for sample amount cannot be read from an exported AIA file
KPR#:466407 Data Analysis shows an error when changing run type or bracketing mode in the Injection List
KPR#:469739 Modification date of calibration standards gets changed to current time while loading a result in Data Analysis
KPR#:471047 No MS peak purity result shown if "Identified peaks" is selected for MS peak calculation
KPR#:472237 Reprocessing large result sets might take some time
KPR#:472708 No m/z values shown in report generated from automated processing after acquisition run is done
KPR#:473649 Create new result set does not contain instrument traces
KPR#:474766 Re-quantification of a single injection in a large result set takes longer as expected
KPR#:476730 Relative Retention Time (RRT) is not calculated for peaks with no compound assignment
KPR#:482530 Calibration level values are erased if the number of levels gets changed to 10.
KPR#:490201 Processing method last modified date
KPR#:494008 Not all ions are extracted after performing "Reprocess All" on GC/MS CI SIM data acquired in 2 time segments
KPR#:494448 "Add/Update MS compounds" not working for GC/MS CI SIM data
KPR#:494679 Incorrect retention time after manual integration
KPR#:495802 Injection modification date changed after "Print All" reports
KPR#:497674 "Error loading data: ...sequence.acaml: Object reference not set to an instance of an object"
KPR#:501755 Result set audit trail contains only for closing bracket an entry for processing
KPR#:516949 View E-Signatures will throw an unexpected error
KPR#:522333 Loading large result sets might take some time
KPR#:523042 DA terminates with error "System.Xml.XmlException: Root element is missing"
KPR#:528367 Fields import from NIST libraries
KPR#:528390 Arbitrary spectrum library search results cannot be reported
KPR#:529868 EZChrom integrator may suppress rider peak's baseline
KPR#:531497 Signal to noise calculation could not be computed for the GC front signals using EP
KPR#:533604 Tooltip for "Extract spectra from integrated peaks on reprocessing" checkbox not localized in Chinese
KPR#:535090 Manual Integration Undo Button does not work for all steps
KPR#:536780 OpenLab CDS v2.6 crashes after deselecting signals from imported MassHunter data
KPR#:537429 In "all spectrum same scale" display mode, threshold is removed after reprocessing
KPR#:537430 Varying threshold limits with "all spectrum same scale (per pane)"
KPR#:537640 Chromatogram extraction error after processing data
KPR#:538334 Data Analysis crashes in OpenLab CDS v2.5 when opening Extract Chromatogram dialog for LCMS multimode data
KPR#:538747 Data Analysis stops working when loading recovered result set containing fraction collection data
KPR#:539604 No MS peak purity computed if compound is missing or group is defined in the method
KPR#:540410 DA API is not working on a workstation plus
KPR#:541386 Removal of MS reference spectrum for compound is not logged in the audit trail
KPR#:548413 Misleading processing method version in the result set audit trail
KPR#:551002 Error with peak details window when selecting a compound with an undetected qualifier
KPR#:553817 Loading single injection runs shows error "Unable to change selection. The given key was not present in the dictionary"
KPR#:555730 Signal not found when processing a result set even though signal exists
KPR#:558818 MS EICs not showing same decimal places in injection tree and chromatograms as in CDS v2.5 and earlier
KPR#:559315 Specific integration events defined on extracted signal may not be applied in OpenLab CDS v2.6
KPR#:559325 Reports defined to be printed on specific signals are not printed in OpenLab CDS v2.6
KPR#:564303 Duplicate Integration Optimizer icon in layout section of the home tab
KPR#:565818 Signal names are not displayed correctly in OpenLab Data Analysis for localized EZChrom methods.
KPR#:565825 Chinese characters in ANSI Custom Calculator constants file causes issues
KPR#:567164 Inconsistency on the 8th signal name
KPR#:567749 "Removed MS reference spectrum for compound..." is not translated in method audit trail.
KPR#:572630 MS Signals missing for Single Sample Sequence
KPR#:574075 MS EICs not showing same decimal places in injection tree and chromatograms as in CDS v2.5 and earlier
KPR#:576021 Instrument traces are compressed in overlay mode
KPR#:579266 Error occurs if a DA API loaded result set gets unloaded
KPR#:580458 Task Manager shows > 4GB memory consumption for Agilent.OpenLab.DataAnalysis.exe
KPR#:581394 Snapshot did not close after 30 minutes.
KPR#:582152 2DLC: performance issue related to manual integration
KPR#:584120 Only 2 digits for sample amount on an AIA export
KPR#:590076 Data Analysis hangs when RT Update setting is used
KPR#:591215 Adjustment of MS peak threshold causes lockup or crash
KPR#:596393 Data Analysis not able to load all MS SIM signals imported from ChemStation
KPR#:598024 Qualifier Signal Name updates during reprocessing causing Qualifier Status to fail
KPR#:610901 Not enough quota
KPR#:613471 Empty injection results table and chromatogram graphs with no integrated peaks upon loading a saved result set
KPR#:614880 Custom calculator results not being calculated
KPR#:615992 Sample custom fields are "linked" after a new result set is created
KPR#:620325 One of the acquired data is missing from result injection list
KPR#:621912 Loading context menu in signal plot window in Data Analysis leads to an unexpected error
KPR#:638109 Issue while using the IProcessingMethod interface
KPR#:648671 Snapshot cannot be launched
KPR#:653037 Random sorting of injections in Audi Trail sorted by descending Date
KPR#:653510 Post processing plugin output export fails for FQDN path
KPR#:654632 Warning message "Cannot load methods (not found)" after loading a result set
KPR#:656971 Negative value for tailing factor
KPR#:658525 RRT is not taken into account for compound identification
KPR#:658526 E-signatures and audit trail information are lost after second signing
KPR#:658878 Report will not be created if report filename starts or ends with a whitespace
KPR#:668598 Error occurred while importing GC7890 EZChrom dual tower method in OpenLab CDS 2.7
KPR#:672553 Data Analysis is not responding after previewing report
KPR#:676810 EZChrom method with history points for log amount ‘0’ or less than zero is not imported
KPR#:677814 Cannot select all spectra when multiple spectra are extracted from one peak
KPR#:680210 Unable to add qualifiers from MS spectrum in some circumstances
KPR#:681553 Memory leak on Signal Transformation View
KPR#:683141 Missing MS channels in new results sets
KPR#:686226 Integration Events from EZChrom method are not imported on the correct signal name in OpenLab CDS
KPR#:689877 Reviewing or adding a manual entry to the audit trail no longer triggers a new result version
KPR#:691556 Option to Save results is missing in "Cannot print reports" dialog for single samples
KPR#:692754 Extracting mass spectral data from damaged data files can cause Data Analysis to crash
KPR#:692811 Data Analysis does not get initialized
KPR#:695070 EIC extraction window is not calculated correctly when signal alignment is applied
KPR#:695471 Sample amount in AIA export of EZChrom data is 1.00
KPR#:697151 Smoothed qualifier EICs can unsmooth themselves unexpectedly
KPR#:697180 "inconsistent between result and parameter" warning after using scaling in report settings
KPR#:698709 MS Chromatogram Smoothing does not use EIC extraction window setpoint
KPR#:702680 Manual integration options are not visible
KPR#:703034 Qualifier retention time shift is incorrect if retention time update is set to after each run
KPR#:703426 Scaling settings in processing method are editable even if custom scaling is active
KPR#:703810 Unable to do manual integration in first signal from Waters Acquity PDA
KPR#:703895 Use of EIC extraction windows with SIM data can cause qualifier RSP% to not be calculated and DA to crash in certain cases
KPR#:707114 Unexpected error occurs after deselecting a history point
KPR#:708783 "Is time ref." and "Is RRT ref." columns are not displayed in processing method
KPR#:710753 Unexpected error after reprocessing a result set with timed / named groups
KPR#:716111 Changes are discarded after closing and saving a result set
KPR#:716452 Method not found when loading first version of a result set
KPR#:725618 Manually extracted spectra within an integrated peak can erroneously become the linked display spectrum
KPR#:726904 Adding compounds to method from SIM data when signal alignment is enabled can cause Data Analysis to crash
KPR#:729785 EIC changes depending on the selected number of compounds
KPR#:733574 Loss of MS spectral granularity when sending to or retrieving from a library
KPR#:736987 Blank subtraction 1D and 2D do not work together.
KPR#:738475 X-axis of Max Wavelength Chromatogram is updated erroneously updated when ASR plug in is enabled
KPR#:742997 DA is processing endlessly
KPR#:746473 Different versions of acquisition methods with same name are not available after creating a new result set.
KPR#:747725 Amount and Concentration unit is blank in column header of compound table
KPR#:748104 MS Spectrum window does not behave correctly when using pinned injections
KPR#:753515 "Review selected run in DA" does not work.
KPR#:766195 DA Launcher log files are overwritten.
KPR#:768811 Data Analysis can become unresponsive when extracting all SIM signals
KPR#:768814 Automatically searching TIC peaks in MS library can cause Data Analysis to crash
KPR#:768815 Reopening processed data which has spectral smoothing enabled may cause Data Analysis to crash
KPR#:770446 Unexpected error after using Manual Integration
KPR#:770754 Changed value is not kept for custom fields but recorded in audit trail
KPR#:790363 Resolved EZChrom methods do not display the correct Signal names after migrating to CDS
KPR#:935255 Manipulating overlaid profile spectra with pinned injections causes DA to crash
KPR#:952244 Locked result set cannot be unlocked
KPR#:954334 Loading method causes error One or more errors occurred. (Content cannot be converted to the type Int. Line 1, position 94)
KPR#:958930 Modification date of linked injections gets changed after linking same processing method to an unlinked injection.
KPR#:959233 UV Purity value is blank for some peaks
KPR#:964305 MS Base Peak may return incorrect value for polarity switching data when smoothing is enabled.
KPR#:980434 LCMS data exported to ChemStation format using AIA export is lacking metadata
KPR#:981589 Quantitation cannot be performed on MS compounds if the Single m/z expansion chromatogram window is changed after compounds already exist in the compound table
KPR#:985357 Renaming a compound causes error "unable to update data value: An item item with the same key has already been added"
KPR#:1024094 Individual peaks are not quantified in a timed group

Keyword: GC Driver

KPR#:190865 Run on GC hung in processing state when performing a snapshot

Keyword: GC/MS Driver

KPR#:1 Setting source temperature as a Timed Event does not change the setpoint on the Dashboard
KPR#:2 Selecting a SIM or Scan time segment line highlights the entire row
KPR#:7 Starting EI 5977A Tune does not wake up a sleeping 7890B GC after it was in sleep mode.
KPR#:9 While in Vented, Venting or Pumping down and network connection is lost, on re-connection the UserInterface state goes to Idle.
KPR#:11 Manual Tune Scan plot does not show all of the information
KPR#:12 Prepare to Vent disappears from MSD LUI
KPR#:13 Vacuum fault not clearing on turbo pump without Lcomm, 5977B and 7890B system.
KPR#:15 Manual Tune profile plot does not show all the information
KPR#:18 Signals acquired in "SIM" mode or "SIM and Scan" mode can drop out below the baseline
KPR#:117113 Unable to close Acquisition if connection is lost while tuning or in Tune Control
KPR#:134542 Filament selection is not updated when changing methods
KPR#:139960 It is possible to acquire data with un-tuned tune files.
KPR#:160081 Tuning and Tune related activities are not recorded in activity log
KPR#:177340 GC/MS method update change from 'Version 100' to 'Version 101'
KPR#:177496 Data file is collected but cannot be opened in Data Analysis
KPR#:223710 AcquisitionServer.exe process does not close when Close Connection is used
KPR#:224414 Acquisition Method Report does not show exact MSD model configured
KPR#:231685 GC/MS autotune using a saved atune file results in manual tune report template
KPR#:234855 Discrepancy in "Run time" value user entered in Acquisition UI vs displayed in the Acquisition Method Report
KPR#:235934 Acquisition Method Report shows generic "Detector EMV Override" label in SIM Table
KPR#:264274 Autotune report always shows the default masses for PFTBA even if the selected masses are changed
KPR#:267319 Switch Filament options should not be shown for CI GCMS configurations
KPR#:306994 MS stays in a not-ready status following autotune if using JetClean in Acquire & Clean mode
KPR#:347742 PCI autotune fails to complete on some instruments after an initial successful autotune
KPR#:366073 Aborting bakeout during equilibration may cause the timing problems
KPR#:370668 Autotune icons are grayed out after clicking "Cancel" in Delete Tune File dialog
KPR#:370684 User created tune files cannot be deleted if a default tune file is currently loaded
KPR#:387039 No warning message after method is loaded with invalid tune file
KPR#:389009 Actual values for bakeout and equilibrium time are incorrect
KPR#:389044 Vacuum Control: If the acquisition client is closed during vent and then reconnected, the time elapsed value is lost
KPR#:389509 Vent: Turbo speed may not be accurate below 3%
KPR#:392073 Tune Report PDF may not display in some situations
KPR#:392865 Cannot release Tune Control
KPR#:394987 Using "Generate Report" in PCI mode the calibrant valve is not opened
KPR#:396350 Custom Tune: Correct masses will not be displayed in report if changed
KPR#:398529 Custom Tune: Using masses that are fewer than 100 amu apart will abort with error
KPR#:412557 Acquisition can't be closed during GC-MSD venting

Keyword: Headspace

KPR#:181 Cannot get 7697 Comm setup in OpenLab CDS 2.2.0.600; Connection always makes the HS's GC IP revert to previous setpoint
KPR#:194 Sequence aborts with "address may not be null" error

Keyword: Installation

KPR#:53 Data Store server synchronization fails if the computer hostname contains an underscore.
KPR#:55 Old icon displayed for links after upgrading your Data Store server to rev. 2.0
KPR#:146953 OpenLAB CDS IQ report may generate/show an aborted IQ after uninstalling the Waters Core and Waters Acquity Add-on driver

Keyword: Instrument Control

KPR#:146982 OpenLAB CDS crashes after power cycling the Waters Acquity instrument

Keyword: LC/MS Driver

KPR#:218620 Changes to Manual Tune parameters have no respond in spectrum display windows LC/Single Quad
KPR#:246022 Charging voltage displayed as Nozzle Voltage in the check tune report for MultiMode Source
KPR#:246030 AJS source Sheath Gas Temp & Sheath Gas Flow parameters not validating in the Method Override
KPR#:246035 Single Quad UI always display "Not Ready" state when the instrument in "Standby"
KPR#:246037 Cannot close OpenLab CDS Acquisition if connection to server is lost during LC SQ tune check
KPR#:257678 Missing Data Point crossed the chromatographic peak on G6135C SQ
KPR#:269242 'Review Tune Report' dialog may freeze UI
KPR#:320141 APG remote triggering LC shutdown
KPR#:339311 Abundance change with dwell time when changing detector gain factor
KPR#:347214 Shutdown method leaves LCMSD iQ actively scanning and not "Off"
KPR#:349670 Getting prompted to save method when no change is made in the method
KPR#:359660 Divert valve may not switch to waste during hardware fault
KPR#:371542 SQ online signal is missing after windows restart
KPR#:385359 Autotune report results are incorrect on FWHM
KPR#:394789 Heaters faults cannot be cleared on LC/MSD iQ
KPR#:402489 Embedded Software (ESW) crash during autotune
KPR#:409473 AIC installation was cancelled during install of LCMS driver, which caused it to roll back. After relaunching installer, LCMS driver install failed
KPR#:438688 Unstable spray warning in EMF
KPR#:474201 Applying LogAmp calibration coefficients
KPR#:478099 Mismatch between gain factor in acquisition method and gain displayed in DA
KPR#:481643 Quad resolution during SIM mode (Wide & Widest).
KPR#:482908 New EM Horn caused estimate Gain to jump around with low abundance
KPR#:527627 527627 - Mass shifted issues on 400ms dwell time in Acquisition
KPR#:581848 Running Sequence with LC/MSD gets stuck in Not Ready
KPR#:737754 Checktune fails when FastScan is checked
KPR#:750291 Checktune Icon grayed out

Keyword: Localization

KPR#:454142 Support of automatic Russian localization in OpenLab CDS v2.5 Update installer
KPR#:492092 Concentration calculation formula is not reported correctly on Chinese version of OpenLab CDS 2.
KPR#:933253 Regional settings are not used in custom calculator implicit type conversions

Keyword: Localization,Report Template Design

KPR#:277791 Composite group saved with special character in the name

Keyword: Method

KPR#:290303 Instrument Setup Window: Time constant for FIDW is displayed without a unit
KPR#:297200 Incorrect Units (°C) for carrier gas settings in Method report

Keyword: Method Usage

KPR#:297768 Incorrect Carrier Info in Method Report

Keyword: Performance

KPR#:44824 Cannot start Data Analysis because it is bocked during "Initializing modules" step
KPR#:145396 WorkArea is not cleaned up on shutdown
KPR#:178350 New domain users can't access content management to save methods or any other file
KPR#:281307 Internal server error when searching the System Activity Log
KPR#:319219 Processing slowness
KPR#:401255 SQL Server Database - 100% CPU Usage
KPR#:483280 Performance issues in Data Analysis due to network interruptions during reprocessing
KPR#:492041 C:\ProgramData\Agilent\SecureFileSystem is growing significantly
KPR#:578831 Many log files created, opening Diagnostics node in OLCP is slow
KPR#:580348 Custom Calculation takes very long to be executed
KPR#:580688 Active Directory query searches the entire forest and causes login slowness.
KPR#:580690 Control Panel Lab-At-A-Glance display of instruments is slow.
KPR#:609704 Control Panel freezes when many users launch Acquisition and Data Analysis at the same time in a client server system.
KPR#:628048 SQL Parameter xact abort prevents Data from being uploaded
KPR#:638587 Improvements to address archive problems
KPR#:651438 Excessive logins can cause com.agilent.datastore.cache file to grow and impact performance
KPR#:666045 Slow performance when blank subtracted signal gets manually integrated
KPR#:711663 Instrument client times out intermittently when browsing open an acquisition method in a heavily loaded folder
KPR#:725014 Slow performance when loading projects tab in Control Panel
KPR#:733131 Duration of project creation is extremely long
KPR#:751590 High CPU Load with ActivityLog disabled(SharedServicesHost/ApacheHTTPServer)
KPR#:954005 Loading Sequence from result set takes >1 minute for Browse box to appear
KPR#:954008 OpenLab Shared Services Crashes frequently

Keyword: Performance,Roles and Privileges

KPR#:304709 New domain users can't access content management to save methods or any other file

Keyword: Report Generation

KPR#:44971 Report generation to .doc file format containing the method information may lead to a very long report containing blank spaces
KPR#:56834 Trend Micro OfficeScan will prevent OpenLAB CDS to report instrument traces
KPR#:68907 Blank spaces may be seen in CDS 2.1 on report printout
KPR#:73690 Overlapping library search spectra plot when saving the report as doc and xls file formats
KPR#:90883 Report template migration to OpenLAB CDS 2.1
KPR#:120051 EIC may disappear when using the option "report only selected signals"
KPR#:123267 Incorrect value displayed in Reporting for compound custom parameter containing blank spaces
KPR#:141937 Certain report generation steps will lead to report the previous version of the result set
KPR#:142710 Theoretical plates USP not reporting the correct value for Chinese/Japanese/Portuguese CDS versions
KPR#:160085 Misleading data file directory path for results moved from one project to another
KPR#:198670 With some result sets the chromatogram peak drawing may fail
KPR#:277965 Report not generated when copied to Windows file system with ECM 3.x back end
KPR#:286844 Reporting spectra legend in reporting
KPR#:290438 Report printout may show more method set points if reloaded
KPR#:317320 Empty fields in the report of imported OpenLAb CDS EZChrom Edition data in OpenLab CDS
KPR#:351328 Timed group calibration correlation factor not printed in reports
KPR#:356133 Specific report generation workflow can lead to print previous results version
KPR#:371827 Quantified point may be not be drawn correctly using log/log calibration curve
KPR#:397976 Reporting matrix not correctly exported to csv report output
KPR#:403968 Printing, locking and signing of unsaved data if two users load the same result set and modifying it
KPR#:417017 Cannot preview report for ion chromatogram snippets or default templates on Chinese and Portuguese systems
KPR#:417467 Shimazu GC column oven temperature not reported
KPR#:422588 It is not possible to preview report using the default template "Purity_Flow.rdl" on Chinese and Portuguese OpenLab CDS v2.4
KPR#:440915 Report will not be generated when using default processing method "GC/LC Norm Percent"
KPR#:440919 Unattended Processing Client throws an exception when it cannot find the report template specified in the processing method and the run will be aborted
KPR#:450957 A failed automated printout error is logged in category "Configuration" and not "Instrument"
KPR#:453474 MS profile spectra not correctly labelled
KPR#:468440 Performance of report generation decrease with added pressure plot
KPR#:487420 Summary calculation update for calibration curves
KPR#:489079 Calibration curve not reported
KPR#:503299 Reprocessing with custom calculation enabled fails with an exception
KPR#:523017 Mass Abundance value in Report Spectra incorrectly shown as two decimal value
KPR#:538141 Cannot report Peak_tail_Factor and Asymmetry 10 Perc when in Russian
KPR#:540399 Error occurred during report rendering due to ‘&’ special character in data file name
KPR#:544385 Sometimes when using the contour plot 2D item on reporting an exception occurs
KPR#:553424 Corrected expected retention time fields for 2DLC are not available in reporting
KPR#:557632 2DLC: do not display lost cuts in chromatograms
KPR#:561798 Incorrect translation in CHS Data Dictionary
KPR#:561928 Values of deactivated fields are listed on the Method Report
KPR#:567166 MS profile spectra not correctly labelled
KPR#:569299 An issue occurs when a custom parameter and a variable are used in same expression at the same time
KPR#:570687 Show 2DLC cut annotations not working
KPR#:580884 Report templates cannot be used on Chinese system
KPR#:583091 No result set version is printed on injection reports automatically generated during acquisition
KPR#:603762 Difference in Date an Time between pre-viewed PDF report and saved PDF report
KPR#:611863 Search result limitation not working as expected using multiple libraries
KPR#:618528 Using the Single Acquisition Method Parameter snippet, many 1220 parameters are reported as unavailable
KPR#:623780 Slow performance when saving a sequence summary report with ECM 3.x integration
KPR#:638044 Adverse scale marking causes poor readability
KPR#:639220 Scaled response value of a timed group is listed on a report as area
KPR#:642070 An error occurs when a generated pdf report is opened using Acrobat Reader
KPR#:651985 "EngineFormatNumber" issue shows up using the reporting editor
KPR#:665022 Some default Document Templates failed to open if system language is Japanese
KPR#:706298 MS Spectrum from UV/GC peak snippet sometimes displays No spectra available
KPR#:714169 Report cannot be previewed
KPR#:716568 MS Spectra sometimes not reported as expected with positive/negative switching data
KPR#:733285 MS Library Search snippet can display the incorrect spectrum under certain conditions
KPR#:779752 Rendering process hangs and consumes memory until it reached system limits
KPR#:804981 Aggregators return wrong values if visibility of table is controlled by an expression
KPR#:936448 Reports generated automatically when the ASR post-processing plugin is enabled show rendering issues for Max WL and Total WL UV chromatograms

Keyword: Report Template Design

KPR#:56 Error seen in Intelligent Report header (#error) if any related data field is used in an expression
KPR#:58 Intelligent Reporting - Stacked Chromatograms do not display the time axis in reports
KPR#:59 Intelligent Reporting - Square brackets cannot be used in filter expressions
KPR#:44936 Missing syntax warning: Variables extended by a unique key need to be enclosed in brackets if used in mutiplications or divisions
KPR#:55868 .NET Framework 4.6.1 update not compatible with OpenLAB CDS 2.0
KPR#:56166 Report design with MS spectra plots
KPR#:71235 No report generated when the expressions are not completed or correct
KPR#:90697 Intelligent reporting composite groups having misleading names in the report template folders
KPR#:93291 Error editing Intelligent Report templates migrated from OpenLAB CDS ChemStation or EZChrom
KPR#:112794 Chromatogram custom signal axis scalling
KPR#:116526 Report parameters as boolean in report editor must only have "Default Value"
KPR#:116987 Single Data Analysis method parameter values may not be accessible for expected compounds
KPR#:150911 Filtering report item with the same data field containing several values
KPR#:165325 Variables saved in the table summary calculation must be used after the table
KPR#:217394 Report missing peaks with other peak types (identified and part of groups)
KPR#:234300 Migration of ChemStation Report template to OpenLab CDS v2.x
KPR#:291101 Diagnostic data such as column information, module temperatures are not available in reporting
KPR#:319688 Migration of report template containing multi-line expressions
KPR#:322678 Report document template failing with error
KPR#:348575 Edition of custom variable, custom parameter or method override parameter expression may lead to corruption
KPR#:349873 Custom parameter expression error in OpenLab CDS 2.4 Update 03
KPR#:385844 Reporting method information snippets are duplicated in summary report outputs
KPR#:409055 Formatting option is not available for MS peak purity ion table
KPR#:457828 Error in editing compound summary matrix
KPR#:479783 Matrix report item becomes uneditable
KPR#:513192 Expressions not correctly appearing in report editor
KPR#:646866 Error when loading report preview "AsyncHelpers.Run threw an exception"
KPR#:794650 Sorting Chromatogram in Intelligent Report not working
KPR#:804973 Expression for visibility is not kept in case of using an if statement.
KPR#:937245 Filtering issues when compound name includes "["

Keyword: Report Templates

KPR#:61 Sequence Summary Extended template in Excel format not reporting the acquisition or processing method information correctly
KPR#:62 Generating a report to word file format may generate a report containing not aligned report items
KPR#:383434 Export to excel does not export the report header logo
KPR#:400986 The selection of RSD summary calculation is not saved with the report template
KPR#:482862 MS qualifier results not correctly reported
KPR#:542932 "Template version" is named "Template Version of content management" in report template document
KPR#:543932 Document template failing for Calibration and Stability report templates
KPR#:556931 Adding a Signal to Noise S/N column to report results in error with Russian version
KPR#:581131 Mistranslations in snippet and default templates
KPR#:587252 Not possible to generate the template documentation because of "Failed to document the template"
KPR#:613470 The audit trail table of a report template is not properly printed
KPR#:641384 Report template from OpenLab CDS 2.1 gets unusable in OpenLab CDS 2.5
KPR#:701140 Reporting Spectrum legend text is not matching with Data Analysis view
KPR#:951644 Report template documentation can't be generated

Keyword: Reports

KPR#:73111 Description on unsaved entries is incomplete in Audit Trail dialog
KPR#:249784 Non-identified peaks may be missing in reports with non-Agilent instruments data
KPR#:299468 "Delete" entry in the audit trail raises an audit concern
KPR#:389530 Tune Report: The autotune report does not include instrument name

Keyword: Roles and Privileges

KPR#:187399 User with empty password cannot unlock Acquisition or Data Analysis
KPR#:207007 Users can delete their own data without deletion permission via web client
KPR#:580868 Folder move requires Everything role
KPR#:976277 Users added to a domain group can't access content management

Keyword: Roles and Privileges,User Interface

KPR#:318470 Orphan Property ID leading to sync failure

Keyword: User Interface

KPR#:56 Chinese, Japanese, or Russian file names corrupted after download as a compressed zip
KPR#:79117 SIM table is disabled if the last method loaded was SIM
KPR#:90053 Copy paste a row in the SIM table causes the acquisition Client to crash
KPR#:99440 Cannot unlock session locked by user from different domain
KPR#:105332 Archive Offline feature has been removed in OpenLAB Server 2.1
KPR#:119122 One UIB II channel is acquired but two signals are displayed in Data Analysis
KPR#:130075 Search cannot handle Metadata which contains a µ
KPR#:131472 EI tune evaluation report displays incorrect limit for 502/69 ratio
KPR#:137961 Not able to filter system activity log based on Time
KPR#:168842 PDFs Which Include Localized Characters Can Appear Garbled in Web UI Previews
KPR#:180338 First time login to the Content Management Web UI can take up to 60s
KPR#:225514 Activity Log Not Viewable in Chrome 67 or later (ECM XT 2.2, 2.3)
KPR#:272423 Time displayed in QualA does not match local time if DST is not set correctly
KPR#:296392 No Tree in DA after CDS 2.3 Update 06 installation with CM
KPR#:306783 The information of the modified person on the folder is incorrect in the Datastore WebPage
KPR#:307134 Pagination disappears when search returns more than 250 results
KPR#:372530 Incorrect rendering of MS Office documents in preview
KPR#:407029 Storage System Test cannot be executed after changing account on ECM 3.x
KPR#:411974 Switching from domain to internal authentication can break security and storage tests
KPR#:576609 Backup Utility is failing fail at verification step due to exhausting connections to the MS SQL server
KPR#:589105 After running the server configuration utility, the Instrument service is not started
KPR#:605536 Error message occurs if server name in Storage Locations contains dot on Content Paths page
KPR#:611857 OpenLab Server Update 10 installed on an AIC without warning message
KPR#:623684 "modified" timestamp after sequence has been archived triggered by filtering for PDF
KPR#:665419 Japanese Language Files are not included in Content Management Security Update 01
KPR#:976274 Installation of Cary-UV server plugin removes Security and storage test.
KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1

Keyword: User Interface , Audit Trail

KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1

Keyword: Virtualization

KPR#:443407 Lost connection when launching an instrument from an RDS Remote Desktop

Keyword: Workflow

KPR#:44846 Processing Method Role issue
KPR#:354011 Data acquisition is interrupted on GCMS SQ when system is in failover mode
KPR#:468519 Data collection Service does not start after upgrade
KPR#:557485 Minimum required Windows 10 version is different in SPT and the requirements guide for v2.6
KPR#:570208 OpenLab v2.6 Update 01 can be uninstalled on a workstation file system
KPR#:590163 Port 8006 is not tested by SPT
KPR#:625497 Installation fails at the reverse proxy step due to port 5443 being used by another program


KPR#:1  Product:Agilent 6100 Series SQ  G6130C  B.01.00

Keyword: 

One-line Description:

Source Parameters are not part of the tune file and are not saved/reloaded when loading tunes

Problem:

The users is allowed to change and download the source parameters when doing manual tune to run experiments, but those values will not be part of the tune file saved and will not be replaced with the source defaults with atunes is loaded

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:1  Product:NGA/RGA  NGA/RGA  2.7

Keyword: 

One-line Description:

NGA/RGA Add-on Software revision 2.7 has wrong characters in Chinese font

Problem:

The characters of Chinese font in NGA/RGA Add-on Software revision is wrong.

Temporary Solution:

None

Fix Information:

This defect is planned to be fixed when the Gas Analyzer 2.7 is run on future OpenLab CDS version.


KPR#:1  Product:OpenLAB Acquisition  OpenLAB Acquisition  2.0

Keyword: 

One-line Description:

Network issues with DHCP may cause unexpected behavior on a Workstation installation

Problem:

On a Workstation installation when the main network which is connected through DHCP drops and the network IP can change to default non-reachable IP address, communication with Shared Services/Automation Service could stop. This will adversly affect acquiring runs and the client application.

Temporary Solution:

Use STATIC IP address to avoid DHCP failures.

Fix Information:

n/a


KPR#:2  Product:Agilent 6100 Series SQ  G6130C  B.01.00

Keyword: 

One-line Description:

Delta EMV relations may not be obvious to users

Problem:

In the time segments table there are entries for positive and negative Delta EMVs.  The values entered by the user get stored with scan segments of the same polarity.  If the user sets up a method that is only positive polarity scan segments and enters a negative Delta EMV value, there are no scan segments to associate it with.  When the method is saved, the negative Delta EMV value is not saved as it would have no meaning.  Likewise the audit trail will not log an entry for this change in negative Delta EMV.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:2  Product:OpenLAB Acquisition  OpenLAB Acquisition  2.0

Keyword: 

One-line Description:

Submitted or Validating run items will get aborted if connection to Shared Services is lost

Problem:

Any submitted or validating runs will get aborted if connection to Shared Services is lost in the mean time. All the pending runs will go to completion.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:3  Product:Agilent 6100 Series SQ  G6120C  B.01.00

Keyword: 

One-line Description:

Charging voltage displayed as Nozzle Voltage in the check tune report for MultiMode Source

Problem:

The Charging voltage displayed as Nozzle Voltage in the check tune report for MultiMode Source.

Temporary Solution:

Users beware that there is a typo in the Checktune Report, it should be Charging voltage on the MultiMode Source(MMI)  NOT Nozzle voltage.

Fix Information:

No fix available at this time. To be fixed in a later version


KPR#:3  Product:OpenLAB Acquisition  OpenLAB Acquisition  2.0

Keyword: 

One-line Description:

A mismatch of configured custom plate will throw invalid location message.

Problem:

If user launches a pre-configured instrument where the configured custom plate does not match the hardware, then invalid location message is seen while validating the vials.

Temporary Solution:

Close instrument connection and re-configure the instrument to update the configuration, so it matches the hardware.

Fix Information:

n/a


KPR#:4  Product:OpenLAB Acquisition  OpenLAB Acquisition  2.0

Keyword: 

One-line Description:

Connection problems with hardware could put the instrument in indeterminate state

Problem:

During an acquisition run, If connection problems are encountered between the hardware and the application, the software would abort the runs. The hardware is not aware of the disconnection and reconnecting to the hardware could put the instrument in indeterminate state.

Temporary Solution:

Perform a close connection and stop the hardware. Relaunch the application to get to a good state.

Fix Information:

n/a


KPR#:4  Product:Agilent 6100 Series SQ  G6120C  B.01.00

Keyword: 

One-line Description:

SmartCard 4 disk failure

Problem:

When the SmartCard 4 disk stop working, it require to reboot the SmartCard 4, closed the instument online conneciton and flash the firmware.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:5  Product:Agilent 6100 Series SQ  G6130C  A.01.01

Keyword: 

One-line Description:

LC/MS SIM/Scan parameters information are inaccurate in the report function

Problem:

For SIM/Scan time segments, both Scan and SIM rows will appear in the same scan segment table.  Scan rows will appear first with their column information and SIM rows will be appended below and the columns appended after the Scan columns.  Cells that do not contain information for the scan type will be blank.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:5  Product:OpenLAB Acquisition  OpenLAB Acquisition  2.0

Keyword: 

One-line Description:

In case of overlap injections, "Stop sequence after current run completes"  aborts the current run ONLY and discards the already prepared sample

Problem:

In the case of overlap injections, when user performs "Stop sequence after current run completes", only the current injection will complete its data acquisition. The already prepared sample (already in the autosampler's sample loop) for the next run will be discarded, the sequence will be aborted. When user run a subsequent sequence, an error will occur depending on the instrument technique (LC or GC) due to the leftover sample in the injector loop, user has to re-submit the same sequence to be able to continue.

Temporary Solution:

Re-submit the sequence to continue

Fix Information:

It is fixed in OpenLAB CDS 2.1. When user performs "Complete current run and abort sequence", sequence will be aborted after the data acquisition has completed for the already prepared sample (the overlapped sample).


KPR#:6  Product:OpenLAB Acquisition  OpenLAB Acquisition  2.0

Keyword: 

One-line Description:

Printing administrative reports from OpenLAB Control Panel directly to a physical printer does not work properly

Problem:

As a system administrator, when user prints the administrative reports from OpenLAB Control Panel directly to a configured printer, the hard-copy printouts are blank pages.

Temporary Solution:

User has to print the reports as PDF files and then print the PDF reports on the configured printer to obtain your hadr-copy printouts.

Fix Information:

This issue has been solved in OpenLAB CDS 2.1.


KPR#:6  Product:Agilent 6100 Series SQ  G6130C  B.01.00

Keyword: 

One-line Description:

Activity Log does not show the negative values of method override parameters for LC/MS

Problem:

In the time segment, if there are scan segments with both polarity, the log will have two lines to say parameter name changes from xxx to xxx. One is for the positive polarity, the other one is for negative polarity. Whether the Positive comes first or negative comes first will depend on which polarity comes first in the scan segment.
If there is only one polarity, there will be only one line in the log to specify the value has been changed to xxx to xxxx.
There will be no indication to specify which polarity. User will need to find that out.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:7  Product:Agilent 6100 Series SQ  G6120C  A.01.01

Keyword: 

One-line Description:

Selecting multiple ranges of cells will not fill down as expected

Problem:

In the scan segments table, if the user selects a range of cells and clicks filldown (click-drag), the first cell selected will be the value used.  If the user selects a range of cells and additional individual cells (click-drag followed by Ctrl-clicks), the first cell select will be the value copied.  But if the user selects 2 ranges of cells (click-drag and Ctrl-click-drag) and clicks filldown for some reason the 1st cell of the *2nd* range is copied.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:7  Product:OpenLAB Acquisition  OpenLAB Acquisition  2.0

Keyword: 

One-line Description:

Same injection time for multiple runs if Review data during running

Problem:

Customer performed a "Review Completed Injections", then the injection audit trail show different injection time but in the DA and the reports show the same injection time for followed runs.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:8  Product:Agilent 6100 Series SQ  G6120C  B.01.00

Keyword: 

One-line Description:

Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to 0.7 FWHM

Problem:

The Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to default 0.7 FWHM it set will peak width to 0.8 FWHM.
The peak width has a tolerances of  +/- 0.1 FWHW

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:11  Product:Agilent 6100 Series SQ  G6130C  A.01.01

Keyword: 

One-line Description:

AJS source Sheath Gas Temp & Sheath Gas Flow parameters not validating in the Method Override

Problem:

If the user overrides either the sheath gas temp or sheath gas flow in the sequence method override, the system will not validate this against the allowable ranges for the other parameter. The override parameters that cannot be achieved, the firmware will prevent unsafe conditions and the system will remain “not ready”. Sequence override parameters have a single validation range and no way to check validation of another parameter.   Users who use the sequence override conditions should be aware of the conditions they are using and the affect they have on the system; relationship between the Sheath Gas Temp and Sheath Gas Flow.

Temporary Solution:

Both parameters need to changed at same time.

Flow :  Temp
7.5,      400.0
6.5,      350.0
5.5,      300.0
4.5,      250.0
3.5,      200.0
2.5,      150.0
0.0,       20.0

Fix Information:

N/A- The information will be  included in the Help file


KPR#:12  Product:Agilent 6100 Series SQ  G6130C  B.01.00

Keyword: 

One-line Description:

Post-run diverter position information is missing when creating a LC/MS report

Problem:

Post-run diverter position information is missing when creating a LC/MS report.  Since the post run box did not get "checked", it means users do not want to setup for the post run therefore, the post-run diverter position information is not in the report.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:13  Product:Agilent 6100 Series SQ  G6120C  A.01.02

Keyword: 

One-line Description:

Changes to Manual Tune parameters have no respond in spectrum display windows

Problem:

Changes to Manual Tune parameters have no respond in spectrum display windows on all 61xxC  Single Quad LC/MS.  
When making changes to the width gain/offset, mass axis/offset,  or ion optics voltages, the spectrum display windows have no affect to the  tune peaks.

Temporary Solution:

The workaround :
1)  Switch ion polarity from Positive to Negative mode
2)  Make change to MS parameters (i.e. width gain/offset, mass axis/offset or ion optics)
3)  Download tune parameters to instrument icon button
4)  Switch ion polarity back to Positive mode
5)  Download tune parameters to instrument icon button

Fix Information:

Fix will be in the future release of LC/MS drivers.


KPR#:14  Product:MicroGC490  MicroGC490  2.1 (FR1)

Keyword: 

One-line Description:

Signal Plot frozen and Run Queue shows "Acquiring" and data is inaccessible

Problem:

Online plot signal window can be frozen and the run queue can be stuck in "Acquiring" state even though the run is done. 
The data is not accessible. In DA the icon for the data set shows up as a folder icon, but will not have any results to open. The data structure is incomplete, but there is usually dx data and sometimes RX data.

Temporary Solution:

n/a

Fix Information:

Fix in 1.12.2


KPR#:14  Product:Agilent 6100 Series SQ  G6130C  A.02.00

Keyword: 

One-line Description:

Single Quad  UI always display "Not Ready"  state when the instrument in "Standby"

Problem:

Single Quad  UI always display "Not Ready"  when you put the instrument in" Standby" or turn off the device button because the "Standby" the Drying Gas Flow is 3.0 L/min.
If the current method has a Drying Gas Flow settings greater than 3.0 L/min, then the UI always "Not Ready" when users put the Single Quad in Standby.

Temporary Solution:

Workaround:

1) Create a "Standby" SQ method with the Drying Gas Flow 3 L/min, Drying Gas Temperature 300C, and Nebulizer pressure 15 psi
2) Save the method
3) Download Standby method to the  instrument before putting the Single Quad in Standby

Fix Information:

Fix will be in the future release LC/MS drivers.


KPR#:15  Product:Agilent 6100 Series SQ  G6130C  A.02.00

Keyword: 

One-line Description:

LC/MS data acquired with ions ending in .9 m/z will appear in EIC as two ions ending in .9 m/z and .91 m/z

Problem:

If your LC SQ acquisition method has ions that end in .9 m/z, the Extracted Ion Chromatogram (EIC) in Data Analysis will show two ions, one ending in .9 and one ending in .91 that is not part of the acquisition method. 

For example, 1696.9 m/z is specified in acquisition method to collect, but 1696.91 m/z also appears in the EIC even though this ion is not part of the method.

Temporary Solution:

n/a

Fix Information:

This issue is resolved by the LC/MS Driver that is included in OpenLAB CDS 2.2.


KPR#:158  Product:68xx Driver Software  6890  B.01.01

Keyword: 

One-line Description:

User is not able to save 'Column Parameter' changes at the same time when change is made

Problem:

User is not able to save 'Column Parameter' changes at the same time when change is made unless they click on another field on the screen

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:160  Product:68xx Driver Software  ICF (68xx)  6.33

Keyword: 

One-line Description:

Invalid Resource Item implementation for oven program

Problem:

Invalid Resource Item implementation for oven program

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:44358  Product:    n/a

Keyword: 

One-line Description:

PDF preview in DataStore is truncated in Chinese and English Secure Workstation

Problem:

PDF preview in the DataStore User Interface is not rendered properly and may look misaligned or truncated in Chinese and English Secure Workstation. The pdf document opens properly with any pdf reader when downloaded from the Data Store repository

Temporary Solution:

N/A

Fix Information:

Fixed with OpenLAB Server revision 2.1


KPR#:44359  Product:    n/a

Keyword: 

One-line Description:

"Value contains illegal character' message is displayed while typing a new folder name

Problem:

While typing a folder name, the software will provide instant feedback and warn the user when an invalid character is entered.
If you continue typing the "red" field will disappear until an invalid character is again detected. 
Folder names can't start or end with a space.

Temporary Solution:

n/a

Fix Information:

This issue will be addressed in the next version of the software


KPR#:44372  Product:    n/a

Keyword: 

One-line Description:

Deleted content doesn't release space from the disk storage when using PostgreSQL as database engine

Problem:

Deleted content doesn't release space from the disk storage when using PostgreSQL as database engine
Affected version: OpenLAB Data Store A.02.02 and OpenLAB Data Store 2.0 

Temporary Solution:

n/a

Fix Information:

This issue is resolved with OpenLAB Server 2.1


KPR#:44397  Product:    n/a

Keyword: 

One-line Description:

FIltering in File Details page does not work for ZIP filenames with Japanese character

Problem:

The problem is caused by Java interpreting the encoding from non-English Windows.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:52288  Product:    n/a

Keyword: 

One-line Description:

Folder icon is missing on content page when using Internet Explorer 11

Problem:

This is can be fixed by changing the rendering in the Intenet Explorer options
 "Use software rendering instead of GPU rendering*

Related issue reported here: https://issues.alfresco.com/jira/browse/MNT-13231
Steps are given here: https://support.microsoft.com/en-us/kb/2528233

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:57014  Product:    n/a

Keyword: 

One-line Description:

Clicking on the "Browse" button to Upload Files does not trigger the "browse window" in IE11/Win10

Problem:

This is a known issue and will be fixed in the next revision of the software.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:58559  Product:  Shared Services  2.0

Keyword: 

One-line Description:

Users can't log in with domain authentication - Message User must change Password

Problem:

When using Windows Domain Authentication, the message  "User must change the password" is displayed even when this is not correct. 

Temporary Solution:

When using Domain Authentication, the application needs to read user attributes like userAccountControl (https://msdn.microsoft.com/en-us/library/ms680832(v=vs.85).aspx) and pwdLastSet (https://msdn.microsoft.com/en-us/library/ms679430(v=vs.85).aspx) In order to get information whether or not a user must change password. When read permission is not granted to the user, the application will assume that the password of the user expired and will refuse the access
 
Steps to enable the permissions to read attributes:
1	Open Active Directory Users and Computers
2	In the View menu, click Advanced Features
3	Under Users, select a user that is not able to log in to OLCP
4	Right click and go to properties
5	In the Security tab, click select 'Authenticated Users'
6	Check 'Read' checkbox below and click OK

Fix Information:

n/a


KPR#:59567  Product:    n/a

Keyword: 

One-line Description:

WEB User Interface returns Error 500 after rebooting the server

Problem:

If rebooting the OpenLAB Server, and the tomcat service starts before the database instance is up and running, you will have a database connection issue returning  and error 5600 on the web interface. 
There are no dependencies between Tomcat and external databases  resources.

Temporary Solution:

Ensure the dabase server is up and running before rebooting the OpenLAB Server. 

Fix Information:

N/A


KPR#:61849  Product:OpenLAB - CDS2  Installer  2.1 (FR1)

Keyword: 

One-line Description:

Upgrade to OpenLAB CDS 2.1 fails on systems with Hotfix 01

Problem:

Upgrade to OpenLAB CDS 2.1 fails on systems with OpenLAB CDS 2.0 Hotfix 01. 

Temporary Solution:

The Hotfix 01 needs to be removed before upgrading to OpenLAB CDS 2.1

Fix Information:

n/a


KPR#:62028  Product:    n/a

Keyword: 

One-line Description:

Deletion of Files in Content Management - Freeing of Disk Space

Problem:

When you delete contents in DataStore or OpenLAB Server
1) DataBase: Contents in database will be deleted. Database size might not be reduced due to activity log information being written to the database and also some database size might not be reduced even the contents are deleted.

2) Solr index: Solr index size will not be reduced unless you click on the "optimize now" button in Solr Admin user interface

3) Content Store: Content Store size will be reduced when you delete files in DataStore. A clean-up job runs everyday at 11:00 PM to clean the content store folder.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:68350  Product:  Installer  2.1 (FR1)

Keyword: 

One-line Description:

Installation OpenLAB Server (Content Management) fails in "Active Content Management" step

Problem:

During installation of OpenLAB Server, the "Activate Content Management" configuration step fails.

Temporary Solution:

n/a

Fix Information:

If the installation fails, use the "Retry" button to run the failed step again. This button was added in OpenLAB CDS 2.1.


KPR#:68692  Product:    n/a

Keyword: 

One-line Description:

Preview not available if size is larger than 10MB for certain files.

Problem:

In Content Management, preview feature is not available for certain file types that exceed a size limit. This limit is 10 MB for the file types mentioned below
Office Documents ( .doc, docx, .xls, .xlsx, .ppt, .pptx )
CSV files ( .csv )
TXT files ( .txt )
XML files (.xml)

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:72645  Product:    n/a

Keyword: 

One-line Description:

Web UI - Characters are not being previewed and some are correctly converted

Problem:

Alfresco expects UTF-8 encoding on all documents for previews to work correctly on extended characters.

Cause: Notepad saves .txt files as ANSI by default, which is incompatible with Alfresco.

Temporary Solution:

n/a

Fix Information:

Solution: 
In Notepad, do "Save As..." to save the file in UTF-8 format instead of the default ANSI, and upload the file to CM for extended characters to be previewed correctly.


KPR#:72917  Product:OpenLAB - CDS2  Installer  2.0,2.1 (FR1)

Keyword: 

One-line Description:

Cannot upgrade OpenLAB CDS 2.0 Workstation after it is connected 2.1 Server as Client or AIC

Problem:

If an OpenLAB CDS 2.0 Workstation is connected to 2.1 Server as Client or AIC, it is not possible to upgrade from OpenLAB CDS 2.0 to 2.1 because the fields to the Sever authentication credentials are not available.

Temporary Solution:

n/a

Fix Information:

Pointing a 2.0 Workstation to a 2.1 Server is an unsupported configuration change. If the situation arises, the fix is to reconfigure the 2.0 PC back to a Workstation and the perform the upgrade to 2.1.


KPR#:73109  Product:    2.1 (FR1)

Keyword: 

One-line Description:

Issues with the Installation of .NET 3.5

Problem:

The OpenLAB installation software will try to automatically enable .NET 3.5 on the PC if the software determines that it is not present.  The software can fail to enable .NET 3.5 if there are network connection issues, or for a variety of other OS related issues.

Temporary Solution:

n/a

Fix Information:

The .NET 3.5 can be enabled manually via the "Add/Remove Windows Features" link in the Windows Control Panel.  An internet connection will be required because the Operating System will need to download the necessary installation files directly from Microsoft in order to install it successfully.


KPR#:73118  Product:    n/a

Keyword: 

One-line Description:

Reprocessing on an archived project should generate error

Problem:

OpenLAB CDS does not check when a project is archived in OpenLAB Data Store 2.0 or in OpenLAB Server 2.1. 
It is therefore possible to select the archived project to load results, modify and save them. The application will then try to upload the modify results and an upload error will occur in the upload queue. 

As a temporary solution, we recommend to remove the Project_Edit_Content permission on archived projects.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:73361  Product:OpenLAB    2.1 (FR1)

Keyword: 

One-line Description:

After an upgrade to CDS 2.1,  the reporting tab is missing for some users

Problem:

When a custom role for creating and modifying Reports is assigned to users. After an  upgrade to CDS 2.1, Any user assigned this role will no longer be able to create reports. The Reporting tab will be completely missing for them

Temporary Solution:

n/a

Fix Information:

This issue is planned to be fixed with CDS 2.3


KPR#:73419  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: 

One-line Description:

OpenLAB CDS 2.0 with Software Update 01 cannot directly upgrade to OpenLAB CDS 2.1

Problem:

All OpenLAB CDS 2.0 with Software Update 01 installed cannot be directly upgraded to 2.1.  Upgrade process will fail. 

Temporary Solution:

n/a

Fix Information:

Uninstall the Software Update 01 first.  This is done by the following steps:
1. Go to Windows "Control Panel" > "Programs and Features"
2. Click on  "View Installed updates" 
3. Locate "Software Update 01"
4. Uninstall
After successfully uninstalled, run OpenLAB CDS 2.1 installer to upgrade.


KPR#:73829  Product:    n/a

Keyword: 

One-line Description:

RDL files downloaded via the web interface through Internet Explorer are saved with the wrong extension

Problem:

When a user chooses to download an RDL file from the web interface in Internet Explorer, the file itself is saved with the wrong extension (typically a .bin or .txt extension).

Temporary Solution:

as a temporary solution, yo can download using a different browser (such as Chrome), you can also choose to right-click and "Save As" instead of a standard click to to download or rename the file back with the correct extension.

Fix Information:

n/a


KPR#:73957  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: 

One-line Description:

After installation of .NET 4.5, OpenLAB CDS 2.1 Installer fails executing Siteprep and other tools

Problem:

For PC's that do not have .NET 4.5 installed, OpenLAB CDS 2.1 Installer will automatically install .NET 4.5 and will prompt user to reboot upon completion.After rebooting, the Installer UI automatically comes up and allows user to proceed with installation.  If user continues, siteprep and other configuration tools will fail to run.  

Temporary Solution:

After the PC is rebooted and the Installer UI automatically comes up, close the Installer completely, and then run it again from the USB media to proceed with the installation.  

Fix Information:

n/a


KPR#:74140  Product:    2.1 (FR1)

Keyword: 

One-line Description:

Misleading audit trail entries when running an imported sequence from results without saving

Problem:

When user imports a sequence from a result set, makes changes to the sequence, and runs the modified sequence without explicitly clicking "Save" to save the sequence, the audit trail entries for the modified sequence in result set is misleading. 

Temporary Solution:

The workaround is to save the sequence first by clicking "Save" before running it or submitting it to run queue.

Fix Information:

n/a


KPR#:74245  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: 

One-line Description:

Add/Update does not use manually integrated peaks

Problem:

Manually integrated peaks are not found when Add/Update is performed.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5.


KPR#:82757  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: 

One-line Description:

License error occurs after upgrade from OpenLAB CDS 2.0 to 2.1

Problem:

After upgrading from OpenLAB CDS 2.0 to 2.1, the following error message appears when launching an instrument:

"Failed to connect to the instrument
Not enough license features
-Agilent OpenlabCDS Core"

This error is due to the name change of the core license from AgilentOpenLABCore" in OpenLAB CDS 2.0 to "AgilentOpenLABCDSCore" in OpenLAB CDS 2.1.

Temporary Solution:

n/a

Fix Information:

To resolve this issue, regenerate the license from SubscribeNet (https://agilent.subscribenet.com) and use the new license file in OpenLAB CDS 2.1.


KPR#:85485  Product:    n/a

Keyword: 

One-line Description:

Software Verification report of Agilent Data store Fail While upgrading Server of A.04.07 SR1 to A.04.07 SR2

Problem:

Running the Software Verification Tool (SVT) with a user other than the user who did the upgrade will result in a failed report.

Temporary Solution:

The user performing the upgrade should be the user that runs the SVT tool.

Fix Information:

n/a


KPR#:85641  Product:OpenLAB - CDS2    2.0,2.1 SR1,2.2

Keyword: 

One-line Description:

System Check incorrectly lists Windows Server 2012 as non-supported

Problem:

Although Windows Server 2012 R2 is supported for CDS 2.2 Clients and AIC, the System Check tool incorrectly lists Windows Server 2012 as non-supported. 

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:87873  Product:    n/a

Keyword: 

One-line Description:

Old DS Icon visible on Internet Explorer Tabs after an upgrade

Problem:

The original DS favicon (icon) is visible in the Internet Explorer Tabs and address bar if the system was updated from version 2.0 to  2.1 or 2.2 

Temporary Solution:

n/a

Fix Information:

Clearing manually browser's cache forcing it to download all latest data from a website, and this is done only one time after the system is upgraded with latest version.


KPR#:92136  Product:OpenLAB    2.1 (FR1)

Keyword: 

One-line Description:

When two Agilent LC instruments with VWD are running sequences on one Workstation or AIC, the sequence aborts after 55 minutes of runtime on one of the LC instruments.

Problem:

With multiple instruments starting at about the same time, longer run times, sequence or single runs may abort with the error “Store must be open for this operation” in the Activity Log. For example, with an Agilent VWD detector or 1220  LC Compact System, a run time of 55 minutes or higher can cause this condition.
This error occurs due to a Microsoft .NET issue with multiple program threads writing to a temporary Windows file where the signal size exceeds 10MB. For the VWD or 1220 in particular, the reference and sample intensity instrument traces store enough data to exceed this size in about 55 minutes.
This issue only occurs when more than one instrument will exceed the required signal size. For example, if using one instrument with a VWD detector and one with PDA, the PDA may not generate the required signal size and the issue will not occur.

Temporary Solution:

n/a

Fix Information:

This is resolved in OpenLAB CDS v2.1 SR1, and OpenLAB CDS v2.2.


KPR#:93568  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: 

One-line Description:

An issue has been identified when installing OpenLAB CDS directly from USB install media. The installation stalls at .NET Framework 4.5 install and will not proceed.

Problem:

On PCs that do not have Microsoft .NET framework 4.5 or later installed, when you run setup.exe directly from the USB install media, the installer will start installing .NET Framework 4.5 and will try to write some of the components on the install media. Since the install media is read-only, writing the media is not possible and as a result the install is stalled.

Temporary Solution:

To avoid this, copy the entire content of the installer to your local drive, remove the USB media from the PC, and run setup.exe from the local drive. If you do not remove the USB media, the same error will occur.

Fix Information:

n/a


KPR#:100048  Product:OpenLAB - CDS2    2.1 SR1

Keyword: 

One-line Description:

Automatic printing of injection report at the end of each run may fail after upgrade

Problem:

After upgrade, Agilent OpenLAB Instrument Service logon user will be reset to use "System". If you were using a physical network printer to print your hard copy reports at the end of each run prior to upgrade, after upgrade, this will not work. 

Temporary Solution:

n/a

Fix Information:

After upgrade, reassign the original logon user to OpenLAB Instrument Service.


KPR#:102320  Product:    1.1

Keyword: 

One-line Description:

Running a method with a tune file that has never been tuned will crash the acquisition Client

Problem:

If a GC/MS method is run with a tune file that has not yet been tuned, the acquisition Client will crash.

Temporary Solution:

n/a

Fix Information:

This issue will be resolved in a future release of GC/MS driver for OpenLAB CDS.


KPR#:103557  Product:    n/a

Keyword: 

One-line Description:

Result type "Unknown" in Data Analysis search results after an upgrade to CDS 2.1

Problem:

After upgrading  a Workstation or a Client Server environment from 2.0 to 2.1
Searching results in Data Analysis will show "unknown" for results acquired with CDS 2.0.  

Temporary Solution:

n/a

Fix Information:

The result type field extraction has been added in version 2.1. Search will properly populate this field for newly acquired results or after reprocessing results acquired in CDS 2.0


KPR#:105617  Product:    2.1 SR1

Keyword: 

One-line Description:

Current acquiring and pending runs get aborted in case of database disconnection

Problem:

When using an external database server, if the database is disconnected, but the communication between OpenLAB Server and AIC stay intact, the current acquiring and pending runs will get aborted. 

Temporary Solution:

The communication to database server should not be interrupted during data acquisition.

Fix Information:

n/a


KPR#:105862  Product:    n/a

Keyword: 

One-line Description:

Installed Start Menu Shortcuts (on the Server) will not work if the Default Browser on the Server is not set

Problem:

Clicking on the shortcuts for Bulk Import Utility and Content Browser will bring up an explorer app with an error saying the page cannot be displayed.  

Affected versions: OpenLAB Data Store 2.0 and OpenLAB Server 2.x

Temporary Solution:

n/a

Fix Information:

If the default browser is not set on the server, these errors will occur for this application (and all applications that have internet shortcuts on the start menu).  Set the default browser to Internet Explorer to avoid this problem.


KPR#:106063  Product:    n/a

Keyword: 

One-line Description:

Double upgrades from DataStore A.0x to OpenLAB Server 2.1 will cause "Alfresco_administrators" group to be missing. 

Problem:

During the upgrade to OpenLAB Data Store  2.0, a group called    Alfresco_administrators is added to the application, but when  an additional upgrade is done  before like  for instance from A.01.02 to A.02.01 and then to 2.0, the group will not be created and will cause the upgrade to OpenLAB Server 2.1 to fail.

Temporary Solution:

As a temporary solution, the following two steps need to be done before upgrading to OpenLAB Server 2.1 

1. The missing group "ALFRESCO_ADMINISTRATORS" needs to be created manually in the Alfresco Share.
2. The DataStore_System user and the Administrators group must be added to the newly created group.

Fix Information:

n/a


KPR#:119021  Product:    

Keyword: 

One-line Description:

Delete file action in content management does not ask for a reason for deletion

Problem:

Delete file action in content management  will not ask for a reason for deletion nor ask for a second login. 
Deletion of files can only be done from users having the "Manage Security" privilege or the "Everything" Role. The deletion will be traced in the Content Management Activity Log

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:121773  Product:OpenLAB  Shared Services  2.2

Keyword: 

One-line Description:

System Timeout Exception error occurs when OpenLAB Control Panel is kept open

Problem:

On a Client, after closing the instrument connection but keeping the OpenLAB Control Panel open, the system times out and throws a System Timeout Exception error. No data is lost.

Temporary Solution:

The user can simply start OpenLAB CDS Control Panel again.

Fix Information:

This issue will be resolved in future OpenLAB CDS release. 


KPR#:122106  Product:OpenLAB  OpenLAB Help & Learning  2.2,2.3

Keyword: 

One-line Description:

Some LC Help contents not shown

Problem:

Some LC instrument topics are not shown in Help and Learning.

Temporary Solution:

Press F1 in the Acquisition method window to access .CHM formatted Help. Topics are available in this format.

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:123550  Product:    2.1 (FR1),2.2,A.02.02

Keyword: 

One-line Description:

Exception when logging in OpenLab Control Panel. ECM does not display all subfolders when browsing for Project Path during project creation; exception is displayed 

Problem:

When the user creates projects, the standard procedure is to browse to the folder Location when selecting the Project Path. However, there are more than 100 sub-folders, it is not possible to set the project path correctly, because when browsing, the ECM window displays only the first 100 folders. 
The following exception is displayed: 
"Agilent.OpenLab.SharedServices.SharedServicesInternalException: The incoming request has too many parameters. The server supports a maximum of 2100 parameters..." 
An exception also occurs when logging into OpenLab Control Panel: "Agilent.OpenLab.SharedServices.SharedServicesInternalException: The incoming request has too many parameters..."

Temporary Solution:

n/a

Fix Information:

The issue is resolved in OpenLab CDS 2.3. It is also resolved in OpenLab Shared Services (OLSS) 2.1 Hotfix 4.


KPR#:124628  Product:    ECM XT v2.4

Keyword: 

One-line Description:

Network disconnection prevents result set from being completely uploaded to Content Management 

Problem:

If a network disconnection occurs while uploading a result set via the Failover Uploader Tool, then a result set will be partially uploaded to Content Management (CM). Partial result set cannot be opened in Data Analysis. The whole result set is still cached locally on the AIC. However, re-upload the result set is not possible if the partial result set exists on CM server.

Temporary Solution:

The temporary fix is to first delete the partial result set from the Results folder under the project directory on CM server and then use the Failover Uploader Tool again to upload the complete result set.

Fix Information:

n/a


KPR#:124769  Product:OpenLAB - CDS2    2.2

Keyword: 

One-line Description:

Configuration Summary Report has wrong information

Problem:

If you have workstation content management system, when you launch "Server Configuration" from Windows Start>Agilent Technologies>Server Configuration, the "Installation Summary" section will report the invalid information. 

Temporary Solution:

By default, the installation directory is at:

Agilent Home Folder: C:\Program Files (x86)\Agilent Technologies
PostgreSQL Installation Folder: C:\Program Files (x86)\PostgreSQL-9.3
PostgreSQL Database Folder: C:\ProgramData\Agilent\PostgreSqlData-9.3

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:137138  Product:OpenLAB - CDS2    2.2

Keyword: 

One-line Description:

Exported data to AIA with OpenLab CDS 2 cannot be loaded in TCM fingerprint software

Problem:

Exported data to AIA with OpenLab CDS 2 cannot be loaded in TCM fingerprint software.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.6.


KPR#:139916  Product:OpenLAB    2.0,2.1 (FR1),2.2,2.3

Keyword: 

One-line Description:

Current acquiring and pending runs get aborted during database disconnection

Problem:

When using an external database server, if the database is disconnected, but the communication between OpenLAB Server and AIC stays intact, the current acquiring and pending runs will get aborted.

Temporary Solution:

The communication to database server should not be interrupted during data acquisition.

Fix Information:

n/a


KPR#:147082  Product:OpenLAB - CDS2    2.3

Keyword: 

One-line Description:

"Close Data" in Data Analysis does not respond

Problem:

Clicking the "Close Data" the button does not work if you are in working in the Method sections and the Sequence or Result Set is selected.

Temporary Solution:

Select the Injection and not just the Sequence/Result Set before you click the "Close Data" button.

Fix Information:

n/a


KPR#:147112  Product:OpenLAB - CDS2    2.2

Keyword: 

One-line Description:

Custom Compound Field values are not saved with result set

Problem:

If SIM result set contains custom compound fields, the custom compound field values are reset to default values after the user performs either of the following:
•  Add peak as compound to method
•  Add / Update MS compounds

This issue does not occur with Scan data.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:149067  Product:OpenLAB - CDS2  Installer  ECM 5.0

Keyword: 

One-line Description:

Cannot install the software from a mapped drive

Problem:

The software installation is mapped to a network drive but during installation you receive an error during the deployment of content management permissions.

Temporary Solution:

n/a

Fix Information:

The installation resolves the mapped drive to a UNC path for installation. If the path is longer than 260 characters, the software will fail. Use the shortest path possible to install the software.


KPR#:150855  Product:OpenLAB    2.1 (FR1)

Keyword: 

One-line Description:

Data lost after sequence completed successfully but .dx files cannot be found

Problem:

The sequence completed successfully, however, the result set contains sequence and method files, but no .dx files.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3, v2.2 Update 2, and v2.1 SR1 Hotfix 5.


KPR#:169503  Product:OpenLAB  Client Framework  2.2

Keyword: 

One-line Description:

MS signals may not appear in Data Analysis after acquisition

Problem:

MS signals acquired with a LC/MS or a GC/MS may be missing in Data Analysis due to an inconsistent signal information stored in the results (time segment information).

In such cases, the online signals can be seen in the Acquisition signal plot, but would not be accessible in Data Analysis. 


The issue can occur intermittently or persistently depending on the considered system and method used for acquisition.

Temporary Solution:

Please contact your local Agilent Technologies support representative.

Fix Information:

The issue will be fixed in OpenLab CDS v2.2 Update 03, and in further major software releases, starting from OpenLab CDS v2.3.


KPR#:171732  Product:OpenLAB    2.2

Keyword: 

One-line Description:

Cannot start Acquisition and Data Analysis on Terminal Server for all users

Problem:

Every couple days, Acquisition and Data Analysis cannot be started on Terminal Server for all users. In both cases, the start up process is stuck after calling AddServicesLogMessageAboutApplicationStarted.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3 and v2.2 Update 4.


KPR#:179045  Product:OpenLAB - CDS2    2.0,2.3,- SBM

Keyword: 

One-line Description:

Peak(s) are not integrated using EZChrom Integration

Problem:

Some Peak(s) using the EZChrom Integrator are not integrated. All is working properly with the ChemStation Integrator.

Data Analysis makes sure that the signals to be integrated always start at zero. If the signal does not start at zero, a new data point at zero is added (as the first element) to the data arrays and a re-sampling is done.
Adding a new data point at zero at the start of the data array works as long as the smallest original x value is larger than zero. However, if the first x value is negative, adding a new data point at zero will lead to the fact that the signal x values are no longer monotonically increasing, 

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3


KPR#:180260  Product:OpenLAB    2.3

Keyword: 

One-line Description:

Reason for changes - OK button not available

Problem:

When a reason for changes has to be entered, the OK button in the window is disabled.

Temporary Solution:

In the "Reason for changes" window, select the check box for "Apply same reason for all injections". This will enable the OK button. After that uncheck the "Apply same reason for all injections" and the OK button remains enabled.

Fix Information:

This issue will be fixed in a future release of OpenLab CDS.


KPR#:183032  Product:OpenLAB - CDS2    2.3

Keyword: 

One-line Description:

Running sequences with methods or report templates with long file names can prevent the result set from being created correctly 

Problem:

When acquiring data, several files are copied into the result set folder. If one of these files exceeds the limit of 247 characters, it will cause issues with storing the data.

Before running a sequence in Acquisition, the maximal length of the result set name is  calculated as: 
Projectpath + result set name + ".rslt" + result set name + ".acaml"

The maximal length (total path including file name) to must be lower than 247 characters. If it is higher, the run cannot be started. 

This verification does not take into account the long file names for report template and acquisition method, which can cause the result set to not be created correctly.


Temporary Solution:

It is advised to not use file names containing more than 60 characters for:
- report templates 
- acquisition methods

Fix Information:

The situation will be addressed with the OpenLab CDS 2.4.


KPR#:186948  Product:OpenLAB - CDS2    2.1 SR1,2.3,2.2

Keyword: 

One-line Description:

The data system does not display what changed when it declares a configuration changed event.

Problem:

When the GC is idle and a method with a different configuration such as column film thickness is downloaded, the Activity Log reports the details of what has changed.  But during a run, GC configuration changes are not allowed.  The message "Configuration change notification received but ignored because run queue was not idle" indicates this without outlining details as to which configuration change was requested.  A rejected "soft" configuration change request, e.g. a new column film thickness, does not lead to an abortion of the run. The Activity Log entry is to alert the user to review and resolve the method settings before running a single sample or sequence. 



Temporary Solution:

n/a

Fix Information:

n/a


KPR#:190878  Product:OpenLAB - CDS2    2.2

Keyword: 

One-line Description:

Incorrect Instrument name shown in Sample information in DA and reporting

Problem:

After an instrument is renamed while it is idle, the old name is still recorded in the acquired data. 

Temporary Solution:

The correct way to rename an instrument is:
1. Select "Close Connection" for the instrument to be renamed
2. Rename the instrument
3. Start Acquisition again
In case data was already acquired, the instrument name can't be changed for this data. A "Close connection" also updates the instrument name if selected after changing the instrument name.

Fix Information:

n/a


KPR#:193387  Product:OpenLAB    2.2

Keyword: 

One-line Description:

Cannot launch Data Analysis or Acquisition due to corrupted user configuration file

Problem:

When Data Analysis or instrument client was launched from OpenLab Control Panel, an exception occurred due to a corrupt user.config file. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 03, and OpenLab CDS v2.2 Update 05.


KPR#:200758  Product:    ECM XT v2.3,n/a

Keyword: 

One-line Description:

Upgrade from v2.1 fails when the application is installed on a folder name with short name

Problem:

Upgrade from v2.1 fails when the application is installed on a folder name with 2 or less characters

Temporary Solution:

Do not install the application on folder where the name is  less than 3 characters

Fix Information:

n/a


KPR#:230731  Product:OpenLAB - CDS2    2.3

Keyword: 

One-line Description:

Special characters in OpenLab/ECM XT Server administrator password cause AIC or client installation to fail

Problem:

Special characters in OpenLab/ECM XT Server administrator password cause AIC or client installation to fail. 

Temporary Solution:

The characters currently supported for administrator's password are:  A-Z, a-z, 0-9, underscore (_), dot (.) and dash (-).

Fix Information:

n/a


KPR#:234314  Product:    Backlog

Keyword: 

One-line Description:

ADF file cannot be opened by the user that started the analysis

Problem:

An ADF file created during acquisition cannot be directly opened by the user that started the analysis. When trying to open it with ADFexplorer, the user is told to contact the file owner or an administrator to obtain permissions. 
Workaround: copy the files to another location then the files can be opened. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:246023  Product:    Ultivo Lite

Keyword: 

One-line Description:

Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to 0.7 FWHM

Problem:

The Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to default 0.7 FWHM it set will peak width to 0.8 FWHM.
The peak width has a tolerances of  +/- 0.1 FWHW

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:249538  Product:    ECM XT v2.3

Keyword: 

One-line Description:

On systems with OpenLab CM installed (workstations or client / server) using a PostgreSQL database, the Windows application log contains many errors.

Problem:

On systems with OpenLab CM installed (workstations or client / server) using a PostgreSQL database, the Windows application log contains many errors like ERROR: duplicate key value violates unique constraint "idx_alf_conturl_cr"
 DETAIL: Key (content_url_short, content_url_crc)=(574d8e0d.bin, 643884882) already exists.
 STATEMENT: insert into alf_content_url (id, content_url, content_url_short, content_url_crc, content_size, orphan_time) 
values ($1, $2, $3, $4, $5, $6)

Temporary Solution:

As a workaround you can change the type of logging PostgreSQL does:
 In the file postgresql.conf change the line with the parameter log_min_error_statement to 
 log_min_error_statement = fatal 
 This would prevent application-level failed statements from being logged at all. 
 The DB startup/shutdown messages can also be toned down to only include errors:
 log_min_messages = fatal

Fix Information:

The error messages: ERROR: duplicate key value violates unique constraint "idx_alf_conturl_cr" can be ignored
 This is a known issue. According to Alfresco Engineering, do not worry about it if you are ONLY seeing this issue:
 1. in PostgreSQL database and not other databases (eg. MySQL, etc)
 2. logged in PostgreSQL locking' policy means that sometimes concurrent transactions collide and hit unique constraint errors. These are normally silently retried by alfresco. But unfortunately, the default PostgreSQL configuration logs these to their log.
 The "duplicate key violation" exceptions are produced by copy/paste, versioning and a number of other well-handled conditions, including ANY concurrency violation. 


KPR#:268010  Product:OpenLAB - CDS2  Installer  2.4

Keyword: 

One-line Description:

Sample Scheduler no longer works after the CDS upgrade

Problem:

The Sample Scheduler will no longer work after the CDS is upgraded. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:268327  Product:OpenLAB    2.4

Keyword: 

One-line Description:

Error loading data (invalid or missing checksum) if one of ACAMLs is corrupted

Problem:

When loading bunch of single injections, "error loading data (invalid or missing checksum)" occurs if one of the injections has ACAML that is corrupted. As a consequence, nothing is loaded.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 11.


KPR#:268655  Product:OpenLAB  UA - OpenLAB Data Store  2.3

Keyword: 

One-line Description:

 License error: Content Manager cannot be used in cluster system intermittent

Problem:

Intermittently the error "There is no Content Management Server license" is displayed when the OpenLab Control Panel is started.
This is caused by the fact that only three servers can be used as license servers in a cluster. In case the fourth server of the cluster is interrogated by the client to provide a license, the error is displayed.

Temporary Solution:

Only configure three servers to be used for load balancing. The third server can be used as a separate index server. This requires OpenLab CDS 2.3

Fix Information:

n/a


KPR#:272354  Product:OpenLAB - CDS2  Installer  2.4

Keyword: 

One-line Description:

No error message shown when entering forbidden symbols in server name or instance name

Problem:

The validation process will pass when entering forbidden symbols in the server name. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:274106  Product:OpenLAB    2.3

Keyword: 

One-line Description:

Data cannot be loaded after a previous "Load Data" cancelation

Problem:

After a prior "Load Data" that was canceled while loading, sometimes Data Analyisis is not able to load the data anew.  Instead it shows a message that this data is already loaded when trying to load. 
As a temporary workaround until this defect will be fixed in CDS 2.5 the user can close Data Analysis, restart it and load the data again. Prior to closing, all unsaved data should be saved. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:274897  Product:OpenLAB    2.3

Keyword: 

One-line Description:

E-signature information may get lost from a signed result set

Problem:

E-signature information may get lost from a signed result set due to a timing issue. 

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue and this issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 07 and OpenLab CDS v2.2 Update 08.


KPR#:277025  Product:    2.3

Keyword: 

One-line Description:

Acq. method modified date is incorrect for new created result set 

Problem:

In a result set created from a different result set, the values for the following fields are empty:
 Fields->Injection->Acq Method Modified Date 
 Fields->Injection->Acq Method Version 
 Fields->Injection->Acq Software 

Temporary Solution:

The “Acq Method Modified Date” is correctly available in:
Method Information->Single Acquisition Method Parameter->Method_Information.ID_Method_Modified

Fix Information:

n/a


KPR#:281296  Product:OpenLAB - CDS2    2.4

Keyword: 

One-line Description:

Printed files stuck in the upload queue if files are being used 

Problem:

From Data Analysis, when clicking on 'Print All', the files (pdf, docx, etc) are correctly generated. 
However, when opening one (or several) file(s), like open the excel file in Excel, the Pdf in Acrobate Reader, the docx in Word, and trying to print again, the files are stuck in the upload queue with an error message, while in DA, user feedback is the files were successfully generated. In the activity log of the OpenLab Control Panel, it is also written that the printing was successful. All other files uploaded afterwards are pending and therefore can also not be uploaded.  
When closing the application(s) (pdf, docx, etc), the upload queue gets unblocked and all files pending will be uploaded. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:281345  Product:OpenLAB - CDS2    2.3,2.2

Keyword: 

One-line Description:

Instrument activity log entries could be missing after an upgrade

Problem:

After upgrading to OpenLab CDS 2.2 or 2.3, instrument activity log entries could be missing.  The issue is fixed in release 2.4

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:289388  Product:    ECM XT v2.3,2.4

Keyword: 

One-line Description:

The "Modifier" value of a folder created by a project creation in OpenLab Control Panel is set to "System" a few minutes after the folder is created. 

Problem:

In Content Management, the "Modifier" value of a folder resulting of a project creation in OpenLab Control Panel is set to "System" a few minutes after the folder is created. The "Modified Date" is also updated, even if there was no change done to the folder.

This change is caused by the synchronization between the OpenLab Control Panel and the Content Management happening every 5 minutes. 
This scheduled sync process runs as the 'system' user. It updates the permissions on the folder performed by user 'system' and also updates modifier" to 'system' and "modified date" to current timestamp .

Affected version(s): v2.3, v2.4

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab Server v2.5 and Openlab ECM XT v2.5


KPR#:294392  Product:    2.3

Keyword: 

One-line Description:

Instrument models type not being updated when method is saved

Problem:

If user opens an G61XXC method on a different model G61XXC and save the method, the new model information is not saved in the method on OpenLab CDS 2.2, 2.3, or 2.4.  The audit trail will display the incorrect instrument model.

For example:

a. Create a method in G6120C system with LCMS 2.2\2.1 driver.

b. Open the method in G6135 C system in LCMS 2.2\2.1 driver. Save it.

c. Now, open the method on a LC/MSD iQ, the Audit trail shows. "Model changed from G6120C to LC\MSD iQ".

Which is not correct because it was G6135C method which is opened in LC/MSD iQ not G6120C. 

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:295891  Product:    2.3

Keyword: 

One-line Description:

Incorrect wording in Audit trail when method migration into OpenLab CDS 2.4

Problem:

a. Created method with 2.1 LCMS driver with “Calculate scan times from peak width (min)” set to 0.5.
b. Migrated the method to LC/MSD iQ. Audit Trail has entries “Targeted Points Per Second changed from 0.5 to 1” and “Targeted Points Per Second Enabled changed from True to False”.
While migrating the 2.1 driver method to LC/MSD iQ 2.3 driver, the Audit Trail shows 'Calculate scan times from peak width (min)' as 'Targeted Points Per Second'. This is not correct because peak width is different than points per second. It also shows that “Targeted Points Per Second Enabled changed from True to False”, which is not correct because there is no ‘Targeted Points Per Second’ in 2.1 LCMS driver.


Temporary Solution:

N/A

Fix Information:

N/A


KPR#:297723  Product:OpenLAB    2.3

Keyword: 

One-line Description:

"Manage Security" is restricted to delete files/folders outside of a project

Problem:

With the privilege "Manage Security" you can delete files/folders in Content Management - as long as the files/folders are not within a project!  When in a project, only projects related privileges are applied, therefore it will not be possible to delete files in a project if you have the Manage Security privilege
 Inside a project, there is also a role called everything. If you grant this role to a user within that project, he will be able to do everything, including deleting files.  
Manuals and online help will be improved to point this behavior out more clearly. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:300405  Product:    n/a

Keyword: 

One-line Description:

CDS2.3 Update 5 cannot be installed

Problem:

In case customer is using an external NAS ... the user for the Tomcat service is not local system but as example openlabadmin
This leads to the problem that the installation of CDS 2.3 Update 5 stops at 33% because the user for the Tomcat service is switching to local system during the installation and  therefore was not able to start the service (got stuck at 700 MB).

Temporary Solution:

Stop the Tomcat service manually and change the user to e.g.: openlabadmin again. Afterwards the service started and the update will proceed. 

Fix Information:

This issue is fixed in the OpenLab CDS v2.5  OpenLab ECM XT v2.5
This issue is fixed in the following updates:
OpenLab CDS 2.4 Update 6 and OpenLab ECM XT 2.4 Update 02
OpenLab CDS 2.3 Update 10 and OpenLab ECM XT 2.3 Update 07
OpenLab CDS 2.2 Update 07 and OpenLab ECM XT 2.2 Update 01


KPR#:311401  Product:    2.4

Keyword: 

One-line Description:

Data are not present in ECM after the run completed successfully

Problem:

On a client/server system integrated with ECM 3.x, there are cases where the run completed successfully but the data are not present in ECM. 

1. Missing ECM privileges. A CDS user who submitted the run does not have read/write permission to the folder (CDS project) created on ECM.
2. ECMAPI service stopped on the AIC 

Temporary Solution:

n/a

Fix Information:

This issue has been fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.


KPR#:313546  Product:    2.3

Keyword: 

One-line Description:

Sequence run get aborted upon submission when downloading failed due to network disconnection

Problem:

On a client/server system, a sequence run may get aborted immediately upon submission at the time when there is network disconnection between AIC and OpenLab Server/ECM XT. The network disconnection will cause file downloading failure, which will further leads to abort the sequence. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:318584  Product:OpenLAB    2.3

Keyword: 

One-line Description:

Missing documentation for the Deleted Objects filter in the System Activity Log

Problem:

In the OpenLab Control Panel System Activity Log there is an "Object Deleted" filter for the Subsystem Instrument which is not explained in the OpenLab Help. This item is used for viewing activity log entries for instruments that have been deleted (there is a separate activity log entry for the administrator action to delete the instrument). The entries with "Object Deleted = Yes" are about actions that have been taken on the instrument. They do not relate to items created by the instrument such as sequences, methods, results, etc.  As Activity Log entries themselves are never deleted, this way also entries for deleted instruments can be reviewed.

Temporary Solution:

Use this software status bulletin as documentation of the Deleted Object filter.

Fix Information:

OpenLab Help will be updated in a future version to describe the Deleted Object filter.


KPR#:321740  Product:    Ultivo SR1,Ultivo Release 1

Keyword: 

One-line Description:

Instrument electronics may not be ready during the first measurement in a method

Problem:

Instrument electronics may not be ready during the first measurement in a method

Temporary Solution:

n/a

Fix Information:

LC/MS Driver 2.4.452 / ESW 6.72.28


KPR#:341389  Product:OpenLAB - CDS2  Installer  2.5

Keyword: 

One-line Description:

OLSS passwords are not hidden in logs

Problem:

Passwords for OpenLab Shared Services are not hidden in installation logs.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.


KPR#:361593  Product:    ECMXT 2.4 Update 01

Keyword: 

One-line Description:

Alfresco Tomcat Service Credentials Lost

Problem:

The installation of OpenLab Server 2.4 Update04 / ECM XT 2.4 Update 01 on respective server will fail / get stuck if the customer’s server is using UNC paths to store data or uses domain users to run alfrescotomcat/content management search service. During the installation of the patch, the users will be reset to the respective service System accounts of the local machine.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in the OpenLab CDS v2.5 OpenLab ECM XT v2.5
This issue is fixed in the following updates:
OpenLab CDS 2.4 Update 6 and OpenLab ECM XT 2.4 Update 02
OpenLab CDS 2.3 Update 10 and OpenLab ECM XT 2.3 Update 07
OpenLab CDS 2.2 Update 07 and OpenLab ECM XT 2.2 Update 01


KPR#:381462  Product:OpenLAB - CDS2    2.4

Keyword: 

One-line Description:

Methods that are saved in any subfolders of Project\Methods folder can be overwritten

Problem:

CDS does not allow to overwrite an existing method in Project/Methods folder, however it allows to overwrite an existing method in Project\Methods subfolders with a warning message. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.


KPR#:396900  Product:OpenLAB    2.4,PL 1.4

Keyword: 

One-line Description:

Data failed to upload when reprocessed in failover mode

Problem:

Failover Results Uploader failed to upload raw data files reprocessed in failover mode to the Content Management. As a result, when the result set is loaded in DA, no chromatogram can be viewed.

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. A fix is provided in the following release:

OpenLab CDS v2.5
OpenLab CDS v2.4 Update 07


KPR#:400157  Product:    3.0

Keyword: 

One-line Description:

"Injection aborted" information may not be recorded in its injection audit trail due to unstable network

Problem:

Sequence or single sample analysis will be interrupted hence aborted when running an Agilent LC due to unstable/flaky network. However, in some cases, the reason why the injection was aborted may not be recorded in its injection audit trail due to the timing issue. 

Temporary Solution:

Ensure a stable network

Fix Information:

The issue has been fixed.


KPR#:403030  Product:OpenLAB - CDS2  Installer  2.5,PL 1.4

Keyword: 

One-line Description:

Installation issue when using localized characters

Problem:

The data repository part of the OpenLab CDS and ECM XT installation is getting installed on a fixed folder.  This is due to issues when using localized characters in the installation folder.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:404314  Product:OpenLAB - CDS2  Installer  2.5

Keyword: 

One-line Description:

Configuration not available for "ServerWithECM3x~Win2019" in System Preparation Tool

Problem:

The System Preparation Tool configuration for Shared Services Server of CDS 2.5 for ECM 3.x on Windows Server 2019 is missing. 

Installation of an CDS 2.5 Shared Services Server is supported on Windows Server 2019.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:404982  Product:OpenLAB - CDS2  Installer  2.5

Keyword: 

One-line Description:

SPT: update applied for Fast User Switch setting but not reflected in Group Policy Editor

Problem:

The SPT report shows that the "System - Local Group Policy Requirements" setting PASSed.  The “Set Hide entry points for Fast User Switching” is applied correctly by SPT.

However, since SPT is disabling the feature in the Windows registry, the change is not reflected in the Group Policy Editor and will be displayed as Not Configured.

To verify the Fast User Switching is not available for the user, open regedit and go to the 2 registry keys:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Policies\System

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System

and look for:

"HideFastUserSwitching"=dword:00000001

Temporary Solution:



Fix Information:

n/a


KPR#:405009  Product:OpenLAB - CDS2    2.3,2.4,2.4 Update 06

Keyword: 

One-line Description:

Concentration mass % of timed groups with cross-referencing DAD signals is not calculated for unknown peaks

Problem:

If the result set has two signals (DAD1A and DAD1B) and two compounds. One compound per signal (Compound Signal A on DAD1A, compound Signal B on DAD1B). And two timed groups with "quantify each peak individually" activated and calibration mode "reference".

In the calibration settings calculate concentration mass % is activated.

If then timed group A is assigned to DAD1B and referenced to Signal A (DAD1A) and timed group B is on DAD1A and reference is Signal B (DAD1B) the calculation of the concentration mass% gets screwed up. In this case only the amount of the unknown peaks gets calculated but not the concentration mass %.

Temporary Solution:

Only use peaks from a single signal for quantification with timed groups

Fix Information:

This issue is fixed in following versions:
OpenLab CDS v2.5
OpenLab CDS v2.4 Update 08
OpenLab CDS v2.3 Update 12


KPR#:406328  Product:LC and CE Drivers    3.2

Keyword: 

One-line Description:

Purification in OpenLab CDS 2.5 - Error when using legacy Fraction Collector Cluster with added Recovery collector

Problem:

When using OpenLab CDS 2.5 together with the legacy Fraction Collector Cluster (supporting G1364A/B/C and G5664A), an error can occur during sequence setup. The error is caused by using the graphical "Sample Trays" UI when one of the collectors in the cluster is used as Recovery collector. 

Temporary Solution:

As a temporary workaround, users are asked to not use the graphical "Sample Trays" UI when setting up sequences for the Legacy Fraction Collector Cluster.

Fix Information:

There is no fix for this issue at the moment.


KPR#:406653  Product:OpenLAB - CDS2  Installer  2.5

Keyword: 

One-line Description:

Services for CM - Installer overrides cache folder value to default during installation and reinstallation

Problem:

The installer overrides the cache folder value to default during installation and reinstallation for 'Services for CM'.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLab CDS v2.6.


KPR#:407168  Product:OpenLAB - CDS2  Installer  2.5

Keyword: 

One-line Description:

35900 A/D version in SVReport do not match Programs and Features

Problem:

The Agilent 35900 A/D version listed in OpenLab CDS Software Verification report (SVReport) and Control Panel Programs and Features do not match.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLab CDS v2.6.


KPR#:408736  Product:OpenLAB - CDS2  Installer  2.5

Keyword: 

One-line Description:

Instructions to deploy .NET Framework 3.5 offline.ps1' script are incorrect

Problem:

Instructions to deploy .NET Framework 3.5 offline.ps1' script are incorrect.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLab CDS v2.6.


KPR#:422457  Product:OpenLAB - CDS2  Installer  2.5

Keyword: 

One-line Description:

Project cannot be created when the system configuration is changed to a network location

Problem:

Shared a network path folder on disk D:\ and set all permissions correctly.  When creating a project, the following error is shown:  Sequence Templates must be a folder or subfolder within the directory.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLab CDS v2.6.


KPR#:425824  Product:OpenLAB - CDS2    2.4,2.4 Update 02,2.4 Update 03,2.4 Update 04,2.4 Update 05,2.4 Update 06

Keyword: 

One-line Description:

Walkup 4.0 generates enormous size of log files

Problem:

Walkup 4.0 running on OpenLab CDS generates enormous size of log files. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.4 Update 07. 


KPR#:436916  Product:    QualA 3.3

Keyword: 

One-line Description:

Verification of QualA Tests is case sensitive

Problem:

If You start QualA (Test Services) and configure Storage System Test and Security Test to use admin and non-admin user for the test, 
but use different case than the case in the system (for example enter "AdMiN" instead of "admin" for admin user), the tests are failing 
in activity log verifications.

Temporary Solution:

Ensure that the usernames provided in the Storage System test and Security test are typed with the same cases as setup in the Control Panel.

Fix Information:

The Issue is fixed in QualA 3.4 


KPR#:440031  Product:    QualA 3.3

Keyword: 

One-line Description:

QualA System Report Test status is "Not Available" if certain software is installed on the machine

Problem:

System Report Test assembles the list of installed software on the machine where it is executed. One of the places from where this information is obtained is registry, the test iterates through the entire set of sub-keys in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.

If any of the sub-keys contains a value which is not of the expected type, the test will crash when reading this value from the registry, and the result is that the report is not generated and the test result status is "Not Available".

Temporary Solution:

n/a

Fix Information:

The Issue is fixed in QualA 3.4 


KPR#:441455  Product:OpenLAB - CDS2  Installer  2.5

Keyword: 

One-line Description:

Power save mode on network card not detected correctly by SPT

Problem:

The System Preparation Tool (SPT) reports that the power save mode was disabled for a network card but it was actually enabled.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLab CDS v2.6.


KPR#:448180  Product:OpenLAB - CDS2  Installer  2.5

Keyword: 

One-line Description:

Could not execute and complete SPT call if running installer from a different location on the computer

Problem:

Running installer (setup.exe) from a different location other than the original causes the System Preparation Tool (SPT) tool to fail to run.  

Error message:  Could not execute and complete SPT call is shown.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLab CDS v2.6.


KPR#:456076  Product:OpenLAB    2.5

Keyword: 

One-line Description:

Port 6629 is required for communication

Problem:

Port 6629 is required to be open on the Agilent Instrument controller. This port is used for secure HTTPS data transfer to and from the remote work area.

Temporary Solution:

n/a

Fix Information:

Documentation updated in version 2.6


KPR#:463411  Product:OpenLAB - CDS2    2.5

Keyword: 

One-line Description:

Latest version of OpenLab Shared Services is not included in CDS Update

Problem:

The latest version of OpenLab Shared Services is not included with CDS Update installation.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 03.


KPR#:464479  Product:OpenLAB - CDS2  Installer  2.5 Update 02

Keyword: 

One-line Description:

Update for OpenLab CDS AIC can fail after upgrading to OpenLab CDS 2.5 when Sample Scheduler is configured

Problem:

After the upgrade, installing an update on an AIC cannot be applied as it
detects the previous CDS version 2.3 or 2.4.  Checking "Programs and Features" of Windows Control Panel shows the previous OpenLab CDS version.

A similar message may appear when installing the update:

"Agilent OpenLab CDS 2.5 Update xx can only be installed on Agilent OpenLab CDS 2.5.  Check that you are patching the correct version."

One component of Sample Scheduler is always installed with the CDS installation of the AIC.  If the Sample Scheduler is configured, remnants of the older CDS version is left behind after an upgrade.  This will prevent installation of any update on OpenLab CDS 2.5.

If Sample Scheduler is no installed on the whole distributed system where the component from the AIC installation can connect to, the Sample Scheduler is not configured and upgrading the CDS goes smoothly.

Temporary Solution:

Workaround:

1. After the upgrade, remove this registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies

{645F3E18-1ED9-458F-A8A9-2EF44104B074} 

2. Uninstall the old version of CDS from "Programs and Feature" of
WindowsControl Panel

Note:  A PowerShell script is available for the suggested workaround.  

CDS_AIC_2.3-2.4_uninstall_workaround.ps1 script attached.


This script should be run after the upgrade of OpenLab CDS if there are 2
CDS entries in the add/remove program and Sample Scheduler was configured. 

The script deletes the registry key listed above and uninstalls the old version
of CDS on the AIC.

Fix Information:

Resolved in OpenLab CDS v2.6.


KPR#:475739  Product:OpenLAB    2.4 Update 07

Keyword: 

One-line Description:

Sporadically the "OpenLab Shared Services" service on the OpenLab Server is turned off

Problem:

During the replication of data to the AICs (for operational continuity / failover), OLSS server may crash with “OutOfMemoryException” because the data being replicated are too big and there is not enough memory for the OLSS process to handle this.  The likelihood of the issue increases with the number and type of instruments, for example if Mass Spectrometers are involved.  In that case you can reduce the likelihood by deleting unnecessary tune files. 

Temporary Solution:

The replication can be turned off.  Please contact Agilent Support for details. 
Note that under this condition there is only limited operational continuity on the AICs,

Fix Information:

The issue is fixed in CDS 2.4 Update 10 and CDS 2.5 update 05. 
The fix will also be in CDS 2.6. 
At this time there is no fix for CDS 2.3.


KPR#:480351  Product:OpenLAB - CDS2  Installer  2.6

Keyword: 

One-line Description:

"No license granted" error displayed when launching MatchCompare on OpenLab CDS 2.5 Client PC

Problem:

"No license granted" error is displayed when launching MatchCompare on OpenLab CDS 2.5 Client PC(s).  This error is only shown on OpenLab CDS 2.5 Clients.

The MatchCompare installer determines which version of MatchCompareHelper.dll to install using the C:\ProgramData\Agilent\Installation\CdsConfiigured file.  This file is no longer created for the CDS Client in v2.5 causing MatchCompare installer to install the wrong DLL and preventing MatchCompare from getting a license.

Temporary Solution:

For all installations of MatchCompare on CDS Clients v2.5, use the following workaround to create the CdsConfigured file:
 
1.  On the CDS Client PC, right-click on the Windows start button
2.  Select run and enter:
3.  echo 2.5.0.927 > C:\ProgramData\Agilent\Installation\CdsConfigured
4.  Proceed with the MatchCompare installation.
 
For systems experiencing the licensing error, uninstall MatchCompare and perform the 4 steps described above.

Fix Information:

Resolved in OpenLab CDS v2.6.


KPR#:480532  Product:OpenLAB  Sample Scheduler  2.5 Update 1

Keyword: 

One-line Description:

IQ report fails after the installation of update 1 for Sample Scheduler 2.5

Problem:

After the installation of the Update 01 package for Sample Scheduler 2.5, the IQ report fails, reporting 3 deviations: 
.\Sample Scheduler for OpenLab\documentation\xml\sample_scheduler_for_openlab_command_guide.chm
.\Sample Scheduler for OpenLab\bin\zh-hans\agilent.scheduler.cds.icdsinstrument.resources.dll
.\Sample Scheduler for OpenLab\bin\ja-jp\agilent.scheduler.cds.icdsinstrument.resources.dll
These deviations can be ignored.  Update 01 does not contain / replace these files, The error is caused by an erroneous IQ xml reference file of Update 01. 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed with a future update. 


KPR#:511299  Product:OpenLAB - CDS2    2.5

Keyword: 

One-line Description:

Scaling factor for area conversion of imported EZChrom data

Problem:

An analysis done by CDS 2.x results in different peak areas and heights compared to EZChrom Elite and OpenLAB CDS EZChrom edition. While calibrated results, Area% and Height% are not affected, absolute peak areas and heights differ by detector dependent scaling factors in case you analyze the same sample with the same method in both CDSs. 
Also, when you import EZChrom data into CDS 2.x, the EZChrom units for peak area and peak height are maintained and differ from the results from samples being analyzed directly by CDS 2.x.  

Temporary Solution:

n/a

Fix Information:

Using the 2.x Intelligent Reporting or Custom Calculation, a detector dependent scaling factor can be applied in order to adjust the CDS 2.x results for better comparison, for example in the context of method validation. 

The scaling factor only applies to the results.  It does not change raw data. 

Following the detailed calculation and a list of detector dependent scaling factors:

Scaled areas/heights with detector specific units can be obtained by multiplying the unit-less EZChrom “counts” by the matching detector specific scaling factor. 
Peak Height [CDS 2.x] = Peak Height [EZChrom] * Scaling factor
Peak Area [CDS 2.x] = Peak Area [EZChrom] * Scaling factor
Likewise, unscaled areas/heights, i.e. detector counts, can be obtained by dividing the CDS 2.x data by the scaling factor. 
Peak Height [EZChrom] = Peak Height [CDS 2.x] / Scaling factor
Peak Area [EZChrom] = Peak Area [CDS 2.x] / Scaling factor

In order to obtain CDS 2.x equivalent values for GC signals in the appropriate scale for each detector, the reported value in EZChrom must be divided by 7680 for all detector types. This is based on the GC Least Significant Value (1/7680), i.e. the scaling factor to put into the formulas is 1/7680. 

For Agilent LC detector signals the scaling factors used to transform Peak Area and Height from counts to detector units are as follows:
VWD Detector Models - G1314A\G1314B\G1314C\G1314D\G1314E\G1314F\G7114A\G7114B
Scaling Factor = 0.000059604644775390625 mAU (=1000/2^24)
DAD\MWD Detector Models - G1315A\G1315B\G1315C\G1315D\G1365A\G1365B\G1365C\G1365D\G7115A
Scaling Factor = 0.000476837158203125 mAU (=1000/2^21)
DAD Detector Models - G4212A\G4212B\G7117A\G7117B\G7117C
Scaling Factor = 0.000007450580596923828125 mAU (=1000/2^27)
FLD Detector Models - G1321A\G1321B\G1321C
Scaling Factor - 0.0000059604644775390625 LU (=100/2^24)
RID Detector Models G1362A\G7162A\G7162B
Scaling Factor = 100 nRIU 


KPR#:526078  Product:OpenLAB - CDS2  Installer  2.6

Keyword: 

One-line Description:

System Preparation Tool report does not open

Problem:

The System Preparation Tool report does not open due to an old version of Symantec.

Temporary Solution:

The System Preparation Tool report is opening with Symantec version 14.2 or higher.  Removing Symantec also fixes this issue.

Fix Information:

n/a


KPR#:531028  Product:OpenLAB    

Keyword: 

One-line Description:

Uploading many files causes the web UI to freeze with 0% progress

Problem:

Uploading a large number of files using drag and drop in the content management web interface may result in a frozen interface showing no progress  

Temporary Solution:

n/a

Fix Information:

There is a limitation on the number of files one can drag and drop via a browser at one time, and this is due to a limitation on the browser type and OS combined that we have no control over. Each browser type may have a different limitation. If you have thousands of files and folders to upload via a browser, please consider upload them in separate batches.

The documentation in the next release will be updated to include this information.


KPR#:536412  Product:    2.6

Keyword: 

One-line Description:

After restoring backup, the Instrument service is not started

Problem:

After a restore operation on a Workstation Plus, the Agilent OpenLab Instrument Service is not re-started.
This will prevent starting an instrument in the OpenLab Control Panel.

Temporary Solution:

Manually restart the Agilent OpenLab Instrument Service after a restore or Reboot the workstation.

Fix Information:

n/a


KPR#:538346  Product:    ECM XT v2.3,ECM XT 2.3 Update 08

Keyword: 

One-line Description:

Data collection Service does not start after upgrade

Problem:

After the Upgrade of an OpenLab 2.3 Server with external SQL DB the Data Collection Service could not be started anymore after the upgrade is finished.

Temporary Solution:

A repair of the Data Collection Service will solve the issue. Navigate in the Windows Control Panel to Programs and Features and execute a repair on "Agilent OpenLab Data Collection Service". A reboot will be required after the repair.

Fix Information:

This Problem is addressed in Version 2.6 of OpenLab


KPR#:602950  Product:OpenLAB - CDS2  Installer  2.6

Keyword: 

One-line Description:

During a software update step 4 fails at fails at 36% in the "Shared Services Deploy and check" step

Problem:

During a software update with a SQL server database step 4 fails at fails at 36% in the "Shared Services Deploy and check" step.
This can happen when the SQL server sa user's password was changed after the installation of the OpenLab version that needs to be updated. There is no dialog to enter the new password for the sa user, the password of the original installation will be used.

Temporary Solution:

Reset the sa user password to the password at the time of the installation of the initial OpenLab version. In case that is not possible, contact your Agilent support representative with the KPR#:602950 for further instructions.

Fix Information:

n/a


KPR#:619905  Product:OpenLAB - CDS2  Installer  2.6 Update 03

Keyword: 

One-line Description:

Installation fails after restoring a backup

Problem:

After the restore procedure was completed on a clean operating system, OpenLab CDS installation fails due to installing a 'base' version that contains an older version of the database (no updates) against a restored database (with updates).  

The system cannot be restored to software that does not include the updates.

Temporary Solution:

Install the application and the latest software update and then restore your backup.

Fix Information:

n/a


KPR#:625578  Product:    2.6

Keyword: 

One-line Description:

TCP port 5443 required during installation 

Problem:

TCP port 5443 is required during installation for the reverse proxy setup. This port is not mentioned in the manual.  During operation port 443 is used and port 5443 is no more needed. 
This will be fixed in CDS 2.7.  From then on, TCP port 5443 will not be required any longer. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:631160  Product:OpenLAB - CDS2  Installer  2.4 Update 11

Keyword: 

One-line Description:

Silent upgrade 2.4 to 2.7 returns error code 1067

Problem:

When upgrading from OpenLab CDS 2.4 to 2.7, the batch script returns error code 1067 and fails.  It is missing a data repository (DR) password.  The properties and config files from the initial 2.4 install do NOT have a DR password in them. DR was not part of 2.4.

Using the installer works without a problem. The silent approach needs all fields necessary for 2.7.

Temporary Solution:

Generate a properties file from a 2.7 upgrade using the OpenLab Installer.

Fix Information:

n/a


KPR#:654612  Product:    QualA 3.3

Keyword: 

One-line Description:

Workflow Test is failing on CDS2.5 System under specific circumstances

Problem:

If you run the workflow test with QualA on a CDS2.5 does not have the everything privilege, the workflow test will be failing if you run the test a second time. As part of the workflow test the Sequence Template for the earlier Test must be deleted. This is only possible with the everything privilege

Temporary Solution:

Execute the Workflow Test with a User which has the everything privilege or delete the Sequences from the content manually with a different user which has the required privilege.

Fix Information:

This Problem is fixed in OpenLab CDS2.6 onwards with introduction of a delete privilege in the Control Panel.


KPR#:662545  Product:OpenLAB - CDS2    CDS 2.7

Keyword: 

One-line Description:

SPT status check fails in Windows 11: Power options: Set Turn off hard disk after to Never for Performance Power Plan

Problem:

In Windows 11, the SPT status check, “Power options: Set Turn off hard disk after to Never for Performance Power Plan” fails even when the hard disk power option has already been turned off or when re-running SPT. However, after selecting the Apply button, the setting is correctly applied.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:662548  Product:OpenLAB - CDS2  Installer  CDS 2.7

Keyword: 

One-line Description:

SPT status check fails in Windows 11: Power options: Set Put the computer to sleep to Never for Performance Power Plan

Problem:

In Windows 11, the SPT status check, “Power options: Set Put the computer to sleep to Never for Performance Power Plan” fails even when the computer has already been configured for high performance or when re-running SPT.  However, after selecting the Apply button, the setting is correctly applied.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:662550  Product:OpenLAB - CDS2  Installer  CDS 2.7

Keyword: 

One-line Description:

SPT status check fails in Windows 11: Network: Disable Power Management options for Network Adapter

Problem:

In Windows 11, the SPT status check, “Network: Disable Power Management options for Network Adapter” fails even when the computer network adapter power management has already been disabled or when re-running SPT. However, after selecting the Apply button, the setting is correctly applied.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:670922  Product:OpenLAB - CDS2  Installer  CDS 2.7

Keyword: 

One-line Description:

System preparation sometimes hangs at the Tcp Port Sharing and Activation step

Problem:

During System Preparation, the Tcp Port Sharing and Activation remains in a running status without completing. 

Temporary Solution:

Cancel the system preparation step and re-start the installation. A message is shown to reboot the machine. After rebooting and restarting the installation, it completes. 

Fix Information:

n/a


KPR#:691439  Product:    Ultron,Moondance

Keyword: 

One-line Description:

System preparation sometimes hangs at the Tcp Port Sharing and Activation step

Problem:

During System Preparation, the Tcp Port Sharing and Activation remains in a running status without completing. 

Temporary Solution:

Cancel the system preparation step and re-start the installation. A message is shown to reboot the machine. After rebooting and restarting the installation, it completes. 

Fix Information:

n/a


KPR#:715010  Product:    2.6

Keyword: 

One-line Description:

A logging library running on the remote host has multiple vulnerabilities.

Problem:

A customer found multiple vulnerable versions of Log4j in their security scans, specially the one which were reported in CVE-2021-4104, CVE-2019-17571 nor CVE-2021-4104 and are affecting
Alfresco, the underlaying Product of Agilent OpenLab.

Temporary Solution:

n/a

Fix Information:

According to the Alfresco support (https://hub.alfresco.com/t5/alfresco-content-services-forum/log4j-vulnerability-impact-on-alfresco-community-edition/m-p/311033#M26495) Alfresco is not affected by CVE-2021-4104, CVE-2019-17571 nor CVE-2021-4104. In order to be exposed to those vulnerabilities you need to enable explicitly some Log4j services that are off when using Alfresco by default in Agilent OpenLab.


KPR#:722476  Product:OpenLAB - CDS2  Installer  LIC2 1.8

Keyword: 

One-line Description:

Installation of OpenLab CDS 2.7 fails if the required ASP.NET Core Runtime versions are not present

Problem:

Installation will fail if ASP.NET Core Runtime versions higher than 3.1.23, 5.0.15, and 6.0.3 are already installed, or if there is a .NET Core version mismatch.

Temporary Solution:

Refer to attached Service Note solution section: Install of CDS 2.7 fails if the required ASP.NET Core Runtime versions are not present_D0028702 for workaround.

Fix Information:

n/a


KPR#:744127  Product:OpenLAB - CDS2    2.6,CDS FR8

Keyword: 

One-line Description:

Modifying report template stability_report.rdl will cause report rendering issues.

Problem:

After modification of the stability_report.rdl report template, it is not possible to generate a report out of it. There will be an error and the rendering process stops.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03 and OpenLab CDS v2.6 Update 09.


KPR#:745652  Product:OpenLAB - CDS2    CDS 2.7 Update 01

Keyword: 

One-line Description:

Hitachi Chromaster: Acquisition Window Crashes if Non-English OS Used for AIC/Client

Problem:

Once a Chromaster instrument is launched, after 5 ~ 10 minutes OpenLab CDS is generating error messages in Activity log:
"Le format de la chaîne d'entrée est incorrect"
(Input String is not in correct format)
until the system crashes.

Temporary Solution:

Change the format of system account to English (United States). In Region settings select [Administrative][Copy current settings] to [Welcome screen and system accounts], and re-boot the AIC/Client. 

Fix Information:

N/A


KPR#:751772  Product:OpenLAB - CDS2    CDS 2.7,CDS FR8

Keyword: 

One-line Description:

When starting "OpenLab Configuration" or "Shared Services Maintenance" an error is shown

Problem:

The error is "A referral was returned from the server" and is caused when the GPO "Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options\User Account Control: Only elevate executables that are signed and validated" is enabled.

Temporary Solution:

The "OpenLab Configuration" can be started from the OpenLab CDS 2 setup program, in the Installation section with the "Configure Client/Server" option.

Fix Information:

n/a


KPR#:754121  Product:OpenLAB - CDS2  Installer  CDS 2.7

Keyword: 

One-line Description:

Windows 11 version 22H2 will not list installed updates for OpenLab CDS software

Problem:

With Windows 11 version 22H2, the OpenLab CDS installed updates are not listed in Control Panel > Programs > Programs and Features > Installed Updates.  

Temporary Solution:

To verify that the update was installed, match the version of each OpenLab component listed in the Update Readme file with:
-	the version shown in File>About for Acquisition and Data Analysis
-	go to Control Panel > Programs > Programs and Features and look for the Agilent OpenLab CDS component and compare the build number with the version listed in the readme file of the update.
-	Run the following command from an elevated CMD prompt:
wmic /output:C:\programs.txt product get name, version
Open the programs.txt.  Match the component versions listed in the program.txt with the versions listed in the Update Readme file for:  
Agilent OpenLab Content Management                             
Agilent OpenLab Shared Services                                 
Agilent OpenLab Data Analysis                                    
Agilent OpenLab Acquisition                                        

-	Run the Software Verification Tool and select the “Show OK files in report” check box to verify that it passes the overall evaluation of installation check, and the updated components have the correct version.

-	the software update component versions will be listed in the C:\ProgramData\Agilent\InstallLogs\SoftwareUpdate

Fix Information:

n/a


KPR#:761203  Product:OpenLAB    2.7

Keyword: 

One-line Description:

Unexpected termination in OpenLab Shared Services

Problem:

Intermittently, OpenLab Shared Services stops running and needs to be restarted. In the Windows Event Log, an error occurs such as “The process was terminated due to an unhandled exception”. 

Agilent Engineering has identified two causes for this problem:
- In large systems, the replication of AIC instrument configuration information required to support failover operation exceeds the available memory.
-The Lucene search indexer used for the System Activity Log is consuming excessive memory with a large number of search results.

Temporary Solution:

Agilent technical support can provide instructions for disabling the replication of AIC instrument configurations and adjusting the activity log search index memory usage. These steps significantly reduce the frequency of unexpected termination events. 

Reducing the use of keyword searches in the System Activity Log and limiting searches to a narrow time range should also reduce the frequency of unexpected termination events.

In case the OLSS service crashes that are neither caused by replications nor by searches, the recommendation is to go to OLSS Service properties, switch to the "Recovery" tab and select "Restart the Service" for the "First failure", "Second failure", and "Subsequent failures". 

Fix Information:

Agilent Engineering is developing a fix for this issue for version 2.7. 
For versions 2.5 and 2.6, the status of a fix will be communicated later.


KPR#:774116  Product:OpenLAB - CDS2    CDS 2.7,2.6,CDS FR8

Keyword: 

One-line Description:

Modifying report template stability_report.rdl will cause report rendering issues.

Problem:

After modification of the stability_report.rdl report template, it is not possible to generate a report out of it. There will be an error and the rendering process stops.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03 and in OpenLab CDS v2.6 Update 09.


KPR#:796887  Product:OpenLAB - CDS2  Installer  2.5,2.6

Keyword: 

One-line Description:

SVT can fail on Citrix Server if the location of the files is not c:\

Problem:

After an upgrade, if the location of the files is not c:\ the running of the SVT can result in a FAIL for missing files.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:804967  Product:OpenLAB - CDS2    CDS 2.7

Keyword: 

One-line Description:

OpenLab CDS is not starting due to invalid host name

Problem:

A host name ending or beginning with a "-" will cause the OpenLab certificate service to not provide valid certificates for the host. This does cause problems in the communication between servers, AICs, clients as well as within Workstations.  As a result, Acquisition, Data Analysis, or the OpenLab Control Panel do not start. 

Temporary Solution:

Do not use PC and server host names ending or beginning with a "-". 

Fix Information:

The issue will be fixed in a future OpenLab CDS release. 


KPR#:937125  Product:OpenLAB - CDS2    CDS 2.7 Update 02

Keyword: 

One-line Description:

Apache HTTP Server vulnerability CVE-2023-25690 on CDS and ECM XT

Problem:

There has been uncertainty if and to which extent the Apache HTTP Server vulnerability CVE-2023-25690 (see https://httpd.apache.org/security/vulnerabilities_24.html) has impact on CDS and ECM XT.  
A pre-requisite for this vulnerability are specific settings in the httpd.conf configuration file that can be found in c:\Program Files\OpenLab Reverse Proxy\Apache24\conf.  The settings that enable an abuse can be found under https://httpd.apache.org/security/vulnerabilities_24.html. 
Note: The httpd.conf as it gets installed by CDS and ECM XT does NOT have settings that enable security breaches.  Hence, there is no risk, unless httpd.conf gets intentionally modified to include these kind of settings.  

Temporary Solution:

For the time being, the recommendation is to protect unauthorized httpd.conf changes by related Active Directory / OS measurements.  
This concerns the following machine types: Workstation, Workstation Plus, AIC,  OpenLab Server, ECM XT, Index server.  

Fix Information:

Agilent is preparing a patch to update Reverse Proxy in CDS 2.6 and 2.7 to the latest stable Apache version. This will not roll up in a CDS Update, but be released independently of CDS.


KPR#:937244  Product:OpenLAB    2.7,2.6

Keyword: 

One-line Description:

Content management fails to start after restore 

Problem:

After a data restore to a new installation, Content Management does not start. The alfresco.log file shows, for example,
Module 'amp-olss' version 2.6.2-REL_2.6.2.15 is currently installed and must be uninstalled before version 2.6.0-REL_2.6.0.664 can be installed.
This happens when the software installation does not match the patch level of the source software installation where the backup was generated.

Temporary Solution:

There are two restore scenarios that use the Restore Utility outlined in the OpenLab CDS Workstation Plus Guide and the OpenLab ECM XT Administration Guide: restore on a system where the OpenLab application is already installed or restore on a clean machine and then install the application afterward. Both approaches work without issue when the backup's source system does not have any OpenLab updates installed. However, if OpenLab updates have been installed on the source system, then the following procedure should be used:
Install the application on the target system (Workstation Plus or OpenLab Server / ECM XT server) and apply the same OpenLab CDS or OpenLab Server updates that were installed on the source system when the backup was performed. After this is done, restore the system successfully.

Fix Information:

This problem will be addressed in future releases of OpenLab software.


KPR#:949688  Product:    ECM XT 2.2 Update 02,2.4,2.3

Keyword: 

One-line Description:

A restored System can create a Cluster with the Source System

Problem:

In cases where a restored system will run at the same time as the source
system (where the backup was taken,) it is imperative that the restored system is on a network isolated from the source system. For example, if a test system is created from a backup of the production system, it must be on a network that is isolated from the production system. If the test system and the production system are on the same network, it may cause the two servers to create a cluster and interact with each other. This can lead to data corruption and loss and upgrades on the restored system may fail.

Temporary Solution:

To prevent this you can do the following steps:
1.- On the restored server, open C:\Program Files (x86)\Agilent Technologies\OpenLAB Data Store\tomcat\shared\classes\alfresco-global.properties.
Find the alfresco.cluster.enabled property and set it to false, as follows:
alfresco.cluster.enabled=false
2.- Restart the AlfrescoTomcat service.

Alternatively you can isolate the restored system and the source system by adding a firewall rule, that the system cannot access each other.

Fix Information:

This Problem is fixed in Version 2.6 onwards.


KPR#:954001  Product:    ECM XT v2.7

Keyword: 

One-line Description:

OutOfDate is not reset after first instrument's data is read (multi-instrument)

Problem:

On OpenLab CDS AICs with multiple instruments configured, there is the possibility that instrument replication for failover will fail for all instruments if there is an error in the first instrument's replication. 

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab Server 2.7 Update 04 and OpenLab CDS 2.7 Update 04. 


KPR#:954003  Product:    ECM XT v2.7

Keyword: 

One-line Description:

Cannot resotre FB database

Problem:

When restoring a backup of the OpenLab Shared Services database using the OpenLab Shared Services Maintenance tool, the restore can fail with the following error: "Database cannot be accessed right now." 

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab Server 2.7 Update 04 and OpenLab CDS 2.7 Update 04. 


KPR#:954006  Product:    ECM XT v2.7

Keyword: 

One-line Description:

Rest API crashes with domain users in CP but removed from domain 

Problem:

On OpenLab CDS 2.7 client/server systems using OpenLab Sample Scheduler, the Rest API used by Sample Scheduler to query for users can crash if the OpenLab authentication provider is set as the domain and a user that was added to OpenLab has since been removed from the domain. 

Temporary Solution:

Remove all users from CDS which are no more available in the domain when the Rest API consuming application crashes or stops.

Fix Information:

This issue has been resolved in OpenLab Server 2.7 Update 04 and OpenLab CDS 2.7 Update 04. 


KPR#:975492  Product:    A.04.10

Keyword: 

One-line Description:

Cutted end of Peak Baseline if EZChrom integrator is used

Problem:

If the EZChrom integrator is used to integrate peaks in OpenLab CDS 2.x the end of the peak baseline might show a hard cut if zoomed in very deeply. 

Temporary Solution:

Workaround: If possible, use ChemStation integrator.

Fix Information:

n/a


KPR#:976259  Product:OpenLAB    PL 1.7

Keyword: 

One-line Description:

Match Compare files cannot be saved to expected locations within Workstation Plus systems.

Problem:

In a Workstation Plus or Client/Server system, MatchCompare files are supposed to be in the Data Store. While this is the case for some O/S and MC combinations, for some it is not.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:979508  Product:OpenLAB  OpenLAB Help & Learning  2.7

Keyword: 

One-line Description:

Windows 10 LTSC support

Problem:

CDS 2.7 is fully supported on Windows LTSC 2019 and LTSC 2021. 
On page 27 of the CDS requirements guide, there is contradicting information from what is on Agilent.com.  The requirements guide states that the use of OpenLab CDS 2.7 requires a custom SMA agreement if running on Windows 10 LTSC.  This information is outdated and incorrect.
The website contains the corrected information: "For OpenLab CDS version 2.7, support for LTSC 2019 has been added."
There is no requirement to maintain a custom SMA in this configuration.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:993906  Product:OpenLAB - CDS2    2.7

Keyword: 

One-line Description:

System Preparation Report fails on supported LTSC version 2019

Problem:

In case of Windows LTSC 2019, the CDS/ECM XT system preparation tool that runs before the installation reports a failure in the O/S section.  This failure can be ignored - Windows LTSC 2019 is fully supported.  A fixed version of the system preparation tool  is planned for the next CDS/ECM XT release. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1027045  Product:OpenLAB    PL 1.8

Keyword: 

One-line Description:

When starting "OpenLab Configuration" or "Shared Services Maintenance" an error is shown

Problem:

The error is "A referral was returned from the server" and is caused when the GPO "Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options\User Account Control: Only elevate executables that are signed and validated" is enabled.

Temporary Solution:

The "OpenLab Configuration" can be started from the OpenLab CDS 2 setup program, in the Installation section with the "Configure Client/Server" option.

Fix Information:

n/a


KPR#:147  Product:68xx Driver Software  6890  6.25

Keyword: 68xx Driver

One-line Description:

6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.

Problem:

There was a timeout in the driver; if the reading of the bar code was not complete by the time that the timer timed out, the driver would declare that the reading had terminated.  This was misleading the data system into advancing to the next vial.  The time required to finish reading the bar code or declare that the attempt had finished is indeterminate.  If the tray is parked, the system will sit there waiting to move until the tray is unparked.  The timeout was removed from the code.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:148  Product:68xx Driver Software  6890  5.03

Keyword: 68xx Driver

One-line Description:

Customer can't install colum information from catalog if column description is blank

Problem:

OpenLAB EZChrom A.04.06 and 6890N 
 
Step:
1, Customer selects 122-10BE column. this column doesn't have description.
 
2, Error message appears when you try to install this column.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:150  Product:68xx Driver Software  6890  A.03.01

Keyword: 68xx Driver

One-line Description:

Setting a Hold time of 0.0 does not work correctly with GC6890

Problem:

Setting up Hold Time of 0.0 does not work correctly with GC6890.

Temporary Solution:

No fix planned.

Fix Information:

None


KPR#:156  Product:68xx Driver Software  6890  B.01.02

Keyword: 68xx Driver

One-line Description:

GC Driver and OpenLAB CDS 2.2 Version Number clarification.

Problem:

GC Driver versions do not display correctly in OpenLAB CDS. The leading alpha character does not get displayed. This makes the "B" version appear to be older than previous "A" version.

Temporary Solution:

This is a cosmetic defect only. It does not affect the operation of the software. The version numbers are still unique.

Fix Information:

n/a


KPR#:157  Product:68xx Driver Software  6890  6.33

Keyword: 68xx Driver

One-line Description:

OpenLAB 2.1: Unable to download syringe change to GC

Problem:

OpenLAB 2.1: Unable to download syringe change to the 6890 GC.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:159  Product:68xx Driver Software  6890  B.01.01

Keyword: 68xx Driver

One-line Description:

6890 online help has the bad strings in Injector page.

Problem:

6890 online help has the bad strings in Injector page.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:308  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run

Problem:

Using Print Method from the ChemStation Software C.01.05, the method printout is missing column parameters: flow or pressure, setpoint On, (Initial), and post run.

Column
Column #1
Flow or Pressure
Setpoint On
(Initial) 2.3922 mL/min
Post Run 2.1209 mL/min
Agilent 19091J-413: 496.46579
HP-5 5% Phenyl Methyl Siloxan

Temporary Solution:

n/a

Fix Information:

Resolved in A.02.05.024.


KPR#:312  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890

Problem:

OL CDS EZChrom A,04.05 and 7890B 02.03.1
step1. turn on Oven Slow fan, 
step2. click "Download Method to GC".
step3. 7890B turned Oven Slow fan on correctly. then "Method Download Complete" message appeared on OL EZChrom.
step4. instrument set up screen refreshed.
step5. Oven Slow fan check box turned off.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:313  Product:DSA  7890B  5.04

Keyword: 78xx Driver

One-line Description:

During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.

Problem:

On a 7890B one of the modes of operation is pulsed splitless. In some cases the purge time needs to be shorter than the pulse time.
Recent changes in GC driver has invalidated this parameter change. Many customers need to turn the purge time shorter than the pulse time.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:314  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Method print out with 7890 configured does not show total GCc run time.

Problem:

With 7890 configured; printing the method does not show total GC run time, however if 6890 configured it does show total run time.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:315  Product:DSA  7820A  5.05

Keyword: 78xx Driver

One-line Description:

There is no  "Inlet Septum Purge" event in Runtime Events table - EZChrom

Problem:

Method setting;
On OpenLAB EZChrom Online session, 
Click dropdown list on Runtime events table, there is no "Inlet Septum Purge" event in this list.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:316  Product:DSA  7890B  A.02.05

Keyword: 78xx Driver

One-line Description:

External Device "Not Ready" ignored by  OpenLAB CDS ChemSataion and EZChrom

Problem:

When doing a valve injection with a Multi-Position valve and an external device the system ignores the external device readiness. When the external device is "Not Ready" the sequence will continue to make the injection and ignore the APG readiness. If a sequence is initiated locally at the front panel of the 7890 with the external device being "Not Ready" the sequence will wait for the external device to become ready prior to making the injection and starting the run. (This is the correct behavior.)

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:318  Product:DSA  ICF (DSA)  5.02

Keyword: 78xx Driver

One-line Description:

Aux Flow Limited to 150 mL/min even when pressure is less than Maximum

Problem:

Aux Flow Limited to 150 mL/min even when pressure is less than Maximum

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.05


KPR#:319  Product:DSA  ICF (DSA)  5.02

Keyword: 78xx Driver

One-line Description:

Post Run Flow Rate has default that out of range and value seems not to be stored

Problem:

Post Run gas flow defaults to 250 mL min even though the highest allowed value is 150 mL min. 
Even if you change it to save the analysis method as soon as you re-open the method it defaults back to 250 mL min.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:320  Product:DSA  ICF (DSA)  5.02

Keyword: 78xx Driver

One-line Description:

Method User Interface does not correctly load the content of a method.

Problem:

The content of a loaded method is only partly reflected in the method user interface. I seems that only the visible tab is updates.   
Steps to reproduce:
1.) Create a new method 
2.) Change Oven Ramp, Events table or Signals 
3.) Go back to the ALS Tab and save the method 
4.) Create new method or load a different one
5.) Load the method saved in step 3


Verify the content of Oven Ramp, Events table or Signals. It does not display the correct content. 
See also attached document. 


This issue was found during the integration in Waters UNIFI and could also be reproduced in ICF TestApp and Shimadzu LabSolutions.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:324  Product:DSA  7890A  A.02.05

Keyword: 78xx Driver

One-line Description:

Does not delete previous open GC method event table when load method. Wrong injections can be created.

Problem:

Steps:
Open instrument setup panel
Create method with some lines into the event table. 
Save method
Create a second method with empty event table.
Click detectors tab to see detectors info.
Save this method.
Open the first method, detectors tab is shown.
Go to events table and it is blank.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:325  Product:DSA  7890B  5.05

Keyword: 78xx Driver

One-line Description:

Method download to GC while in sequence causes it to disconnect and sequence stops.

Problem:

When a method is downloaded to the GC while running a sequence the GC disconnects and the sequence stops.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:326  Product:DSA  7890B  6.03

Keyword: 78xx Driver

One-line Description:

7890 method print doesn't include post run time

Problem:

When printing a method the GC setpoints section does not include the post run time as expected.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:335  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Crash of Software after check "Show Threshold Value as remaining time" in EMF Options

Problem:

Once you check the "show threshold value as remaining time" in EMF options, and close the EMF dialog. Once you re-enter the dialog, software freezes and has to be closed by task manager.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:346  Product:DSA  7890B  5.32

Keyword: 78xx Driver

One-line Description:

Error Unhandled Exception when changing columns and a Gerstel CIS4 in installed in the 7890.

Problem:

If e a Gerstel CIS4 installed and the columns is reconfigured, a msinctl error occurs and the MassHunter software shuts down.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:347  Product:DSA  7890B  5.04

Keyword: 78xx Driver

One-line Description:

Incomplete Method Parameters for xCD in Acquisition Method Report

Problem:

When we do an Acquisition report, not all the xCD parameters are stored. The Reaction Cell Pressure and the Flow through the Ozone generator should also be reported. Can be confusing to customer.

Temporary Solution:

None

Fix Information:

n/a


KPR#:349  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Actual flows displayed by CDS aren't the same as the setpoint flows

Problem:

Examples:

Setpoint     Actual

3.000          3
2.998          3
2.95            3
2.92            2.9

The display for the 7890 shows three digits to the right of the decimal for both the setpoint and the actual. 
As shown above, the data system sometimes shows one digit to the right of the decimal and sometimes nothing to the right of the decimal (e.g. just "3")

Temporary Solution:

none

Fix Information:

Resolved in revision B.01.02


KPR#:350  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

Print method does not include all MMI setpoints: Purge time, Post Run Temp, Time, Flow

Problem:

Print method for the Intuvo 9000 GC doesn't have any MMI Purge time or Post Run temp or Post Run total Flow or time.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:351  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

Extend run does not extend the acquisition of the Intuvo 9000 GC

Problem:

Intuvo 9000 GC on C.01.07.255 SR2. Extend run does not extend the run. LUI shows Idle during the extended part of the run.

Temporary Solution:

none

Fix Information:

Resolved in revision B.01.02


KPR#:352  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

Cannot Add User-Defined EMFs on Intuvo 9000 GC

Problem:

Unable to created a user defined EMF Intuvo 9000 GC. Enter a name and tracking type, but nothing appears on the User-defined panel or any other panel.  There are five user defined (seemingly blank) entries on that panel.

Temporary Solution:

none

Fix Information:

To Be fixed in B.01.02


KPR#:355  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

ChemStation Instrument actuals showing D2 Bus Temperature with no D2 bus installed

Problem:

ChemStation Instrument actuals showing Second Detector Bus Temperature with no second Detector.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:356  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret

Problem:

Intuvo 9000 with a ALS and a 16 vial turret.  MassHunter software, the configuration of the ALS is set to Solvent Wash Mode A,B.  Saved and printed the method.  Solvent Was Mode on the method print shows A-A2, B-B2.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:357  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.

Problem:

CDS displays inlet pressure setpoint assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:360  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered

Problem:

When in flow mode, pressure should not be allowed. Entering a value messes up the flow setpoint.
When in pressure mode, flow should not be allowed. Entering a value messes up the pressure setpoint.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:362  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

GC driver is missing for the current build installed while upgrading from 2.1 to 2.2.

Problem:

GC driver is missing for the current build installed version while upgrading from 2.1 to 2.2 using the OpenLAB CDS Upgrade Wizard. This only occurs with "A" versions of the Agilent GC Drivers.

Temporary Solution:

The fix is to continue with the upgrade as it will still complete successfully.

Fix Information:

n/a


KPR#:367  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Right Clicking on Method Editor makes UI hide behind Instrument Screen

Problem:

Right Clicking on Method Editor makes UI hide behind Instrument Screen

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:368  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Incorrect Values in 9000 Pressure/Flow Calculator

Problem:

The values within the pressure/flow calculator when initializing from "Inlet 1" still do not match the instrument parameters.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:369  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

Make changes to guard chip on Intuvo 9000 GC, audit trail just says temperature changed

Problem:

With Audit trail enabled, I make changes to the GC parameters panel of the Intuvo 9000 GC.  Changed the guard chip temperature and hold time and saved the method.  Looked at the audit trail and it showed events but it just said Temperature setpoint changed and Temperature hold time changed.  There was no reference to the guard chip.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:370  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest

Problem:

Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:371  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Should not be able to download a method while a in a GC run or sequence.

Problem:

Downloading a method while a in a GC run or sequence can cause issues.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:373  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

Method Resolution Does not take into account default column temperature limits.

Problem:

Methods from a 7820 do not have either a minimum temperature or a program maximum temperature. Hence these methods specify the use of default values for these parameters. When such a method is imported into a 7890 that support these parameters, the optional flags need to be cleared.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02.059


KPR#:376  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

The Local User Interface(LUI) on the Intuvo 9000 GC shows long name for connected data system.

Problem:

The front panel LUI shows the PC name with other information appended to it. Customers would like to see just the PC name.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03


KPR#:379  Product:DSA  All GCs  B.01.02

Keyword: 78xx Driver

One-line Description:

Location of Intuvo 9000 GC System Health Report should be moved

Problem:

Location of Intuvo 9000 GC System Health Report is not consistent with the location on the LUI of the GC.

Temporary Solution:

The System Health Report location has been moved to the  Maintenance/Diagnostics screen.

Fix Information:

Resolved in B.01.03


KPR#:380  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

Link to Intuvo 9000 GC help does not work.

Problem:

Click on options > Show 9000 Help and Information. This gives a message that the 9000 cannot be found.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03


KPR#:381  Product:DSA  All GCs  B.01.02

Keyword: 78xx Driver

One-line Description:

Event drop downs are black when creating a new method

Problem:

When creating a new GCMS method and adding events, drop downs are black. If the screen is switched and you go back to events, it works.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03


KPR#:383  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

PCM will not control in constant flow.

Problem:

PCM will not control in constant flow. Configured two packed columns using PCM Module to a single detector. The PCM will control in pressure mode but not flow mode. This was reported by a customer using OpenLAB 2.2 and tested using OpenLAB CDS ChemStation. .

Temporary Solution:

Use pressure control mode and ramp the pressure.

Fix Information:

Resolved in B.01.04


KPR#:385  Product:DSA  7890B  B.01.04

Keyword: 78xx Driver

One-line Description:

RTL for OpenLAB CDS: Calibration Runs dialog shows no chromatogram or compound table for loaded data or Results from calibration runs

Problem:

Select GC Plugins\RTL Wizard. Advance to the Calibration Runs dialog. There is no chromatogram or table shown for my loaded data, which was real data, from which to select my target compound.
Enter vial numbers, RT and compound name. Start RTL sequence and at conclusion, the three resulting chromatograms are empty.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03.096


KPR#:386  Product:DSA  7890A  B.01.02

Keyword: 78xx Driver

One-line Description:

RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected.

Problem:

RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected. If a mandatory parameter was found, when the user clicks "RTLWizard" to start up the wizard, an error message would appear explaining the problem.  RTLWizard would then not continue.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03.096


KPR#:387  Product:DSA  7890A  B.01.03

Keyword: 78xx Driver

One-line Description:

Acquisition crashes when user clicks on RTL Import/RTL wizard

Problem:

Acquisition crashes when clicked on RTL Import/RTL wizard.Configure and launch a GC 7890
Navigate to GC plugins layout and click on RTL Import. An unexpected error happens and crashes the acquisition client.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03.096


KPR#:388  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method when setting a Target retention time.

Problem:

RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method. This only occurs when the Target Retention field is set to a different retention time than the peak in the chromatogram.

Temporary Solution:

The work-around is to not update target retention time when selecting the peak for RTL locking. Use the retention time of the peak selection and the calculations are correct.

Fix Information:

Resolved in B.01.05


KPR#:422  Product:DSA  7890A  5.01

Keyword: 78xx Driver

One-line Description:

HS Sleep/Wake mode should sync with GC Sleep/Wake mode

Problem:

When a 7697 is configured to a 7890B, it should communicate such that the Sleep or Wake state of either one should be mimicked on the other.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:431  Product:DSA  All GCs  B.01.04

Keyword: 78xx Driver

One-line Description:

Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.

Problem:

Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:432  Product:DSA  7890B  Future

Keyword: 78xx Driver

One-line Description:

Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.

Problem:

Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0


KPR#:435  Product:DSA  7890B  2.01

Keyword: 78xx Driver

One-line Description:

GC Method Resolution results in “Object Reference” error message and occasional crash

Problem:

GC Method Resolution results in “Object Reference” error message and occasional crash

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0


KPR#:438  Product:DSA  7890B  B.01.07

Keyword: 78xx Driver

One-line Description:

When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".

Problem:

When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0


KPR#:439  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Downloading method parameters (like oven temperature) on a 6890A does not work with OpenLab CDS 2.4

Problem:

Downloading method parameters (like oven temperature) on a 6890 does not work with OpenLab CDS 2.4. The GC is connected (current values are correctly displayed) and setting these parameters from the keyboard does work. Settings are updated in the method when selecting "Upload method".

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:472  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Intuvo trigger two instrument notification for configuration changed

Problem:

Chromeleon: Intuvo trigger two instrument notification for configuration changed. Configure an Intuvo with guard chip feature and open the online method in context menu of status panel and get two config changed events with a timely distance of 30 seconds.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:473  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not

Problem:

Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:474  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC: Column length can only be calibrated once in Online Method Editor

Problem:

Chromeleon: GC: Column length can only be calibrated once in Online Method Editor

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:475  Product:DSA  ICF (DSA)  B.01.05

Keyword: 78xx Driver

One-line Description:

Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail

Problem:

Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:476  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8860 Open Lab CDS EZChrom compact license is invalid.

Problem:

8860 Open Lab CDS EZChrom compact license is invalid.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:477  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.

Problem:

Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:478  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

6890 - cannot set post run flow for packed column

Problem:

6890 - cannot set post run flow for packed column

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:479  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6850A and 6890A: GC online method is not editable

Problem:

Chromeleon: GC 6850A and 6890A: GC online method is not editable

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:480  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act

Problem:

Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:481  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6850A: Cannot create instrument method

Problem:

Chromeleon: GC 6850A: Cannot create instrument method

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:482  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor

Problem:

Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:483  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Blank evaluation setpoints missing in method report

Problem:

Chromeleon: GC8890: Blank evaluation setpoints missing in method report

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:484  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

Signal Scaling is incorrect for the 6890

Problem:

The real time plot scaling is incorrect. The offset shown in the GC Status is 10.2. The Real time plot shows the signal level to be about 7.8 x10^4. It appears that the signal is not being scaled correctly, but is using the signal directly.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:485  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help

Problem:

Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:486  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Issues during sequence execution

Problem:

Chromeleon: GC8890: Issues during sequence execution. During the execution of a sequence (using the blank evaluation) I observed some issues:
1.no audit trail entry if blank evaluation was used or not ( was performed as blank run, blank evaluation option enabled)
2.during execution of sequence the GC8890 reported high CPU usage
3.The blank evaluation failure was reported during : 16.04.2019 17:20:29 +02:00 2,059 Agilent Blank Evaluation Failed, Failure Action is Continue

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:487  Product:DSA  ICF (DSA)  3.0.2

Keyword: 78xx Driver

One-line Description:

Chromeleon: Changes made in 68xx Edit Online Method not applied or reported

Problem:

Chromeleon: Changes made in 68xx Edit Online Method not applied or reported.
1. With Chromeleon open, selected to open Instrument Actuals
2. Right click in window and select Edit Online Method
3. Attempted several changes to online method.
4. Clicked Set Method Button.
5. No change in instrument actuals reflecting changes to method
6. No audit trail entries for changes made.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:488  Product:DSA  ICF (DSA)  3.1

Keyword: 78xx Driver

One-line Description:

Error when loading GC method without Blank Run Analysis setpoint

Problem:

Error when loading GC method without Blank Run Analysis setpoint

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:489  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: Corrected column length will not save after manual method resolution

Problem:

Chromeleon: Corrected column length will not save after manual method resolution

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:490  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: Signals from previous method persist in new method

Problem:

Chromeleon: Signals from previous method persist in new method

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:491  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: ECD Help page cannot be accessed

Problem:

Chromeleon: ECD Help page cannot be accessed

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:492  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: All 8860 signals not displayed or available in report

Problem:

Chromeleon: All 8860 signals not displayed or available in report.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:493  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: Error occurred at several points of operation

Problem:

Chromeleon: Error occurred at several points of operation.

1. Open instrument, select instrument (8890) and choose Create Method

2. Error pops up (see pic)

3. Click OK and proceed setting method parameters

4. Finish method; new instrument method opens. 

5. Error appears again

6. Click OK, check method and save. Method saves

7. Right click on Status window and select Edit Online Method

8. Error appears again

9. Click OK and proceed with method edit

10. No time in this instance did the error impede actual saving method or running a sequence

Expected behavior: Method creation and editing proceed without error

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:494  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890: Front Injector parameter change in Online method not applied

Problem:

Chromeleon: GC6890: Front Injector parameter change in Online method not applied.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:495  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890A: Method download fails

Problem:

Chromeleon: GC6890A: Method download fails

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:496  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent

Problem:

8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:497  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon does not recognize the tray with Back Injector installed.

Problem:

Connected to a Back inlet only 8890 with a Back Injector and Tray. Was not able to use a vial position on the tray as the vial number in the sequence for Chromeleon.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:498  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved

Problem:

Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:499  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.

Problem:

Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.

Temporary Solution:

n/a

Fix Information:

Unable to duplicate the issue.


KPR#:500  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

GC6890: Valid vial ranges are not correct for 6890 in some cases

Problem:

GC6890: Valid vial ranges are not correct for 6890 in some cases

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:501  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.

Problem:

Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:502  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4

Problem:

When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:503  Product:DSA  ICF (DSA)  3.0.2

Keyword: 78xx Driver

One-line Description:

Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)

Problem:

Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:504  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration

Problem:

Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:505  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon:  GC6850: Partial Data option causes issues during sequence execution

Problem:

Chromeleon:  GC6850: Partial Data option causes issues during sequence execution

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:506  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890: Unexpected audit trail entries during endurance run

Problem:

Chromeleon: GC6890: Unexpected audit trail entries during endurance run

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:507  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.

Problem:

SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:508  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

Not able to download flow setpoints to 6890 VI inlet.

Problem:

Not able to download flow setpoints to 6890 VI inlet. Set up a method at the 6890. The column flow as set to 3 ml/min and the split ratio to 20 giving a total flow of 66.26 ml/min. Changed the split ratio to 10 and downloaded the method. The total flow did not change.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:509  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Incorrect conversion and missing unit when using pressure setting bar

Problem:

Chromeleon: Incorrect conversion and missing unit when using pressure setting bar

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:510  Product:DSA  All GCs  3.0.2

Keyword: 78xx Driver

One-line Description:

68xx: Chromeleon: System with G4513 won't make 1.1 uL injection

Problem:

68xx: Chromeleon: System with G4513 won't make 1.1 uL injection

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:511  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: System crash: system slow and then crashing

Problem:

Chromeleon: System crash: system slow and then crashing. Chromeleon was unreactive and then suddenly the instrument connection was lost. After restarting the instrument controller the instrument was online again.

Audit trail showns an OutOfMemory exception.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:512  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4

Problem:

8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:513  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

B,04.03 SP2 will not connect to an 8890 GC.

Problem:

B,04.03 SP2 will not connect to an 8890 GC.There is no way to configure an 8890 and if you try to connect as a 7890 it will not start the instrument session.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:514  Product:DSA  7890B  3.0.2

Keyword: 78xx Driver

One-line Description:

Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.

Problem:

Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:515  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

3.0 SR2 driver fails SVT on OL CS C.01.09.144

Problem:

3.0 SR2 driver fails SVT on OL CS C.01.09.144

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:516  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.

Problem:

OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:517  Product:DSA  7890B  3.0.2

Keyword: 78xx Driver

One-line Description:

Chromeleon: SVT Chameleon 2.1.30 Fails

Problem:

Chromeleon: SVT Chameleon 2.1.30 Fails

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:518  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4

Problem:

Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:519  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.

Problem:

8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:597  Product:DSA  6890 (DSA)  3.0

Keyword: Acquisition

One-line Description:

68xx: Chromatogram for channel randomly offset, shifted

Problem:

In the GC Drivers 3.0 version, the chromatogram for the channel is shifted when a signal is saved which was not saved in the previous run using 68xx.

Temporary Solution:

n/a

Fix Information:

Resolved in GC driver 3.1.205.


KPR#:44589  Product:OpenLAB - CDS2  Acquisition  2.0

Keyword: Acquisition

One-line Description:

"Autoscale Y-axis" toggle does not work in Online Signal window

Problem:

In Online Signal window, use of "Autoscale Y-axis" toggle to return Y-axis to its original settings specified in signal display settings does not work. The workaround is to use "Autoscale all panes" toggle.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:44591  Product:OpenLAB - CDS2  Acquisition  2.0

Keyword: Acquisition

One-line Description:

Sequence editing and updating may get stuck at wrong state due to timing issue

Problem:

During editing a running sequence, when user clicks "Update" to update the current modified running sequence at the time when the current run state (sequence's state column) changes from "Acquiring" to "Processing", it may get stuck and user is not able to update the current running sequence due to timing issue. 

Temporary Solution:

The workaround is try not to update the sequence during the state transition.

Fix Information:

This issue has been fixed in OpenLAB CDS 2.1.


KPR#:57764  Product:OpenLAB - CDS2  Acquisition  2.1 (FR1)

Keyword: Acquisition

One-line Description:

Auto config twice in succession cause system hang

Problem:

When auto configuring an instrument twice in succession, system gets stuck at "Auto Configuration" message box, there is not time-out. The workaround is to click cancel on the "Auto Configure" message box, click cancel to close the configuration UI, and then reconfigure again. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:68592  Product:OpenLAB - CDS2  Acquisition  2.1 (FR1)

Keyword: Acquisition

One-line Description:

Agilent OpenLAB Instrument Service would take longer than 2 mins to go to running state

Problem:

Due to dependencies of Agilent OpenLAB Instrument Service on ".Net Tcp Port Sharing" service, the service is registered as "Automatic Delay" which would be started by windows 2 mins after all automatic services have been started.

Depending on the time taken by Windows to start all automatic services, the start of Agilent OpenLAB Instrument Service could take longer. You may experience delayed instrument connections after rebooting your standalone workstations or your AICs.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:70704  Product:OpenLAB - CDS2  Acquisition  2.1 (FR1)

Keyword: Acquisition

One-line Description:

User cannot import an English CSV file in European OS

Problem:

With European OS settings, when importing an English CSV file into sequence table,  an error " incorrect file format" occurs.  Importing sequence from an English CSV or TSV is not possible. 

Temporary Solution:

Create a CSV file using your local regional settings,  replace "." with ","; for column headers that contain any ".", replace with ",", and then put double quotes around them.

For example, to import the correct acquisition method, its column header is Acq. method. It should appear in CSV as below:

English OS: Acq. method
European OS: "Acq, method"

Fix Information:

n/a


KPR#:72004  Product:    2.1 (FR1)

Keyword: Acquisition

One-line Description:

"Injection time" of aborted injections are given Epoch Time of 1600-12-31 followed by time and UTC

Problem:

When an injection is aborted during acquisition, the "Injection time" is displayed in Epoch Time UTC as 1600-12-31 16:00:00 -08:00 (YYYY-MM-DD hh:mm:ss UTC) to represent when the injection was aborted. If this data is opened in a different time zone, for example in Central European Time, then the "Injection time" will be displayed in the local time as 1601-01-01 01:00:00 +01:00.

Temporary Solution:

n/a

Fix Information:

Epoch Time UTC is implemented in OpenLAB CDS 2.1 FR1 and later to represent the date and time that the injection was aborted during acquisition. 


KPR#:72639  Product:OpenLAB - CDS2    2.0

Keyword: Acquisition

One-line Description:

From an OpenLAB CDS 2.0 client,  Viewing currently running sequence on any instruments configured on an OpenLAB CDS 2.1 AIC is not possible

Problem:

On a client/server system, when upgrading from OpenALB CDS 2.0 to 2.1, user can perform a staged upgrade. That is, part of the lab can still run 2.0 clients and AICs connecting to an upgraded 2.1 server. However, when user has a mixed pair, 2.0 client and 2.1 AIC, viewing currently running sequence is not possible. When this happens, user is not prompted with any error message. 

Temporary Solution:

To ensure that AIC and clients are on the same version of the software.

Fix Information:

This is resolved in OpenLAB CDS 2.2.


KPR#:72656  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

When using Date and Time as token, the resolved values for Single Sample Analysis and Sequence are not consistent

Problem:

Local Date and Time <D> and Short Local Date and Time <DS> can be used as a token for data file name or sample name.The date and time token will not be resolved on the UI as YYYY-MM-DD HH-MM-SS with GMT offset.The resolution happens at the time of submission. For single sample analysis, the resolved value uses acquisition client PC's local date and time. Whereas for sequence, it uses AIC's local date and time.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:73666  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

Exception is thrown when result filename starts with spaces

Problem:

If the result filename starts with spaces, an "Exception of type" error is thrown when submitting single run or in the File Upload Queue.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.2.


KPR#:73942  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

Instrument Modules section in report does not list the SS420x or its properties

Problem:

Instrument Modules section in report does not list the SS420x or its properties.

Temporary Solution:

n/a

Fix Information:

This is resolved in OpenLAB CDS 2.2.


KPR#:75469  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

TIC signal is not displaying in Online Signal window during data acquistion if none is selected in GC's signal setting

Problem:

TIC signal will not be displayed in Online Signal window when acquiring data if None is selected in GC's signal settings. This is only a display issue, the data is actually acquired and saved.

Temporary Solution:

Select one of the GC signal (e.g. Test Plot, it dose not need to be checked to save), TIC will start showing in Online Signal window during data acquisition.

Fix Information:

The issue will be fixed in a future release.


KPR#:80705  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

EZChrom methods fail to import in OpenLAB CDS 2.1

Problem:

EZChrom methods for Waters Alliance (2489/2998 detector) cannot be imported in OpenLAB CDS 2.1.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS 2.2.


KPR#:85551  Product:    2.0

Keyword: Acquisition

One-line Description:

Network issues with DHCP may cause unexpected behavior on a Workstation installation

Problem:

On a Workstation when the main network which is connected through DHCP drops and the network IP can change to default non-reachable IP address, communication with Shared Services/Automation Service could stop. This will adversely affect acquiring runs and the client application.

Temporary Solution:

Use STATIC IP address to avoid DHCP failures.

Fix Information:

n/a


KPR#:85599  Product:    2.0,2.1 (FR1)

Keyword: Acquisition

One-line Description:

GC/MS sequence aborts when Server is disconnected

Problem:

If the Server is disconnected while running sequence with GC/MS instrument, the sequence aborts.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS 2.2.


KPR#:85603  Product:    2.0

Keyword: Acquisition

One-line Description:

Connection problems with hardware could put the instrument in indeterminate state

Problem:

During an acquisition run, If connection problems are encountered between the hardware and the application, the software would abort the runs. The hardware is not aware of the disconnection and reconnecting to the hardware could put the instrument in indeterminate state.

Temporary Solution:

Perform a close connection and stop the hardware. Relaunch the application to get to a good state.

Fix Information:

n/a


KPR#:85608  Product:OpenLAB - CDS2    2.0

Keyword: Acquisition

One-line Description:

Submitted or Validating run items will get aborted if connection to OpenLAB Server is lost

Problem:

Any submitted or validating runs will get aborted if connection to OpenLAB Server is lost at the time of submission. All the pending runs will go to completion.

Temporary Solution:

n/a

Fix Information:

This is resolved in OpenLAB CDS 2.2.


KPR#:85619  Product:    2.0

Keyword: Acquisition

One-line Description:

In case of overlap injections, "Stop sequence after current run completes"  aborts the current run ONLY and discards the already prepared sample

Problem:

In the case of overlap injections, when user performs "Stop sequence after current run completes", only the current injection will complete its data acquisition. The already prepared sample (already in the autosampler's sample loop) for the next run will be discarded, the sequence will be aborted. When user run a subsequent sequence, an error will occur depending on the instrument technique (LC or GC) due to the leftover sample in the injector loop, user has to re-submit the same sequence to be able to continue.

Temporary Solution:

n/a

Fix Information:

This is resolved in OpenLAB CDS 2.1. When user performs "Complete current run and abort sequence", sequence will be aborted after the data acquisition has completed for the already prepared sample (the overlapped sample).


KPR#:85631  Product:OpenLAB - CDS2    2.0

Keyword: Acquisition

One-line Description:

After performing 'Review Completed Injections", the subsequent injections within the same sequence will have the same injection time

Problem:

After performing "Review Completed Injections", the subsequent injections within the same sequence will have the same injection time in Data Analysis UI as well as in reports.

Temporary Solution:

n/a

Fix Information:

This is resolved in OpenLAB CDS 2.0 HF02 and OpenLAB CDS 2.1.


KPR#:89033  Product:OpenLAB - CDS2    2.1 (FR1),2.2

Keyword: Acquisition

One-line Description:

Cannot re-launch LC instrument after closing acquisition client

Problem:

After installing the B.01.01 GC Driver on OpenLAB CDS 2.1,  it is not possible to re-launch an LC instrument.

The AcquisitionClient.exe process does not terminate when closing the application which prevents the re-launch of a previously closed LC instrument.

Temporary Solution:

NA

Fix Information:

Resolved in OpenLAB CDS 2.1 SR1.


KPR#:98690  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

35900E module list is truncated when printing to XPS in landscape orientation 

Problem:

In Chinese version of OpenLAB CDS 2.1, if you print the 35900E module list using XPS in landscape orientation, the list is truncated on the right side of the page. This issue does not occur if printing to a physical printer.

Temporary Solution:

n/a

Fix Information:

This issue is caused by older version of .NET Framework. It is resolved with .NET Framework 4.6.2. 


KPR#:101690  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

Replicate injections may not run when editing current running sequence more than once

Problem:

In a sequence having more than 2 replicate injections per line, if the user edits the current running sequence more than once in the middle of acquiring a replicate injection, then the next pending replicate injection will complete, however, all subsequent replicate injections in the line will be skipped and the next line in the sequence will start acquiring. As a result, when the user views the current running sequence, the State column shows "Acquiring" for two adjacent lines in the sequence table.

Temporary Solution:

When a sequence has more than two replicate injections per line, do not edit the current running sequence in the middle of acquiring the replicate run multiple times. Editing the running sequence once is OK and does not cause any problem.

Fix Information:

This issue is resolved in OpenLAB CDS 2.1 SR1 HF02 and OpenLAB CDS 2.2.


KPR#:119595  Product:OpenLAB - CDS2    2.2

Keyword: Acquisition

One-line Description:

Cannot print sequence from sequence layout

Problem:

When trying to print a sequence, an error pops up: "The following method(s) need(s) to be updated, please save them to report their parameters..." and the sequence cannot be printed.

Temporary Solution:

A workaround is to click the "Save" icon in the Sequence Report window and select any of the file options (Excel, PDF, Word) to save. Once the file is saved (e.g., PDF) then you can open the PDF and print the file.

Fix Information:

This issue is resolved in OpenLab CDS v2.3. 


KPR#:120121  Product:OpenLAB - CDS2    2.2

Keyword: Acquisition

One-line Description:

Instrument status goes Idle during sequence more than 250 runs 

Problem:

When running sequence having more than 250 lines (each more than 5 minutes long at maximum data rate) on four SS420x and two 35900 instruments, some of the SS420x instruments would go to an Idle status, however, the Run Queue state says "Acquiring". In these states, the SS420x instruments will not start to collect data and sequence is stuck. The 35900 instruments experience no problem with collecting data. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:123245  Product:OpenLAB - CDS2    2.2

Keyword: Acquisition

One-line Description:

Printing method in Word format shows incorrect total page count in footer

Problem:

When printing a method in Word format with multiple pages (e.g., 3 total pages), the footer shows "Page 1 of 1" on all pages, instead of page x of total number of pages. 

Temporary Solution:

Use PDF format instead of Word format when printing method.

Fix Information:

This issue is due to a known Microsoft page number rendering issue.


KPR#:143348  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Acquisition

One-line Description:

TIC signal is not displaying in Online Signal window during data acquistion if none is selected in GC's signal setting

Problem:

TIC signal will not be displayed in Online Signal window when acquiring data if None is selected in GC's signal settings. This is only a display issue, the data is actually acquired and saved.

Temporary Solution:

Select one of the GC signal (e.g. Test Plot, it dose not need to be checked to save), TIC will start showing in Online Signal window during data acquisition.

Fix Information:

n/a


KPR#:163990  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

Acquisition Client does not get failover notification when AIC switches to failover 

Problem:

In a Client/Server environment, when both AIC and the Client lose connection to the Server, the failover message is not displayed on the Client right away.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:181523  Product:OpenLAB - CDS2    2.2 Update 02

Keyword: Acquisition

One-line Description:

Instrument client crashes upon opening a dual GC sequence file longer than 155 lines

Problem:

An issue has been identified on a dual tower GC instrument in OpenLAB CDS version 2.2. User can create, save and run a dual sequence longer than 155 lines successfully. However, when re-opening this sequence file, instrument client crashes. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.3.
This issue is fixed in OpenLab CDS v2.2 Update 04.
 


KPR#:182676  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

Need warning message that mismatched labels in sequence will cause reports not to be generated

Problem:

In a sequence if the filters in "Label" column and "Label selection" column (from "Create report" tab) do not match, then user is not notified that this will cause reports not to be generated.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:183680  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

Sequence is stuck in "Reporting" when processing method calls for hardcopy report but default printer is not configured

Problem:

When no default printer is configured on standalone workstations or AICs and the sequence “Create report” line is set to print a hardcopy of sequence summary report, then the sequence run will get stuck in “Reporting” without throwing any error.

Temporary Solution:

The workaround for this issue is to kill AcquisitionServer.exe, restart the computer, and re-launch the instrument. After the instrument is launched, the result set will be available to load in Data Analysis.

To avoid this issue, do one of the following:
1. Verify that the Default printer is configured before submitting the sequence run.
2. Remove "Default" from the Printer column in the "Create report" tab before submitting the sequence run. This will not print a hard-copy of the report, but an report file (PDF, CSV, Excel, Text, Word) will still be created in the result set.

Fix Information:

This issue will be fixed in OpenLab CDS v2.5 Update 02.


KPR#:184578  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

Acquisition crashes on the second click on "Print" to display GC Headspace method parameters 

Problem:

If you load a GC Headspace acquisition method and click "Print" to view the method parameters, the Headspace parameters are not displayed. An error message pops up when you click "Refresh". Once you close the sequence print window and click "Print" again, the Acquisition client crashes.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 03.


KPR#:186458  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

Cannot take snapshot of current running injection after closing/opening same client or opening new client

Problem:

This behavior is observed on the launch of a new client when an injection is in progress or closing/opening same client. The behavior is also observed if the run was started by a different user. Both have the root cause, which has nothing to do with the user's privilege.

The newly launched client doesn't get the notification about the injection in progress because of which it doesn't allow Snapshot. If the user waits for the current injection to complete then they can do snapshot after the next injection starts.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 04.


KPR#:197007  Product:OpenLAB - CDS2    2.2

Keyword: Acquisition

One-line Description:

Session connection to instrument controller is lost when ELSD is left in standby mode

Problem:

If the ELSD is left in Standby mode for approximately 30 minutes, the Acquisition Server appears to time out or lose connection. The error message reported is "The session connection to instrument controller 'PCName' for instrument 'elsd' has been lost". 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 03, and OpenLab CDS v2.2 Update 04.


KPR#:198003  Product:    2.2

Keyword: Acquisition

One-line Description:

Detectors do not perform auto-balance when no injection/instrument blank is selected as injection source

Problem:

Agilent LC detectors do not perform pre- or post analysis auto-balance when the injection source is specified as no injection/instrument blank.

Temporary Solution:

n/a

Fix Information:

Agilent recommends to set injection volume to "0" and use ALS as the injection source.


KPR#:215920  Product:OpenLAB - CDS2    2.2

Keyword: Acquisition

One-line Description:

The current running/pending sequences might be interruptted due to unstable network

Problem:

There are rare cases on a client/server system, when the network is unstable, causing connection loss of AIC to the content management server, the current running/pending sequences might be interrupted/aborted. 

Temporary Solution:

Ensure the network is stable, there are no constant drop connections.

Fix Information:

This has been fixed in OpenLab CDS v2.3. 


KPR#:217569  Product:OpenLAB - CDS2    2.1 SR1,2.3,2.2

Keyword: Acquisition

One-line Description:

In OpenLab CDS v2.x, the raw data (.dx) acquired on Agilent LC modules in general are larger in size 

Problem:

In OpenLab CDS v2.x, the raw data (.dx) acquired on Agilent LC modules in general are larger in size comparing to OpenLab CDS ChemStation or EZChrom Edition’s, especially for the data that are acquired on VWD modules. This is because the data points generated from instrument traces are by default collected and saved with the raw data. Unlike ChemStation or EZChrom Edition, CDS v2.x users do not yet have an option to select which instrument traces to collect from the instrument client UI.

Temporary Solution:

n/a

Fix Information:

OpenLab CDS v2.4, OpenLab CDS v2.3 Update 04, and OpenLab CDS v2.2 Update 05 will significantly decrease the data size on VWD modules only. Agilent is considering providing a proper fix in a future release.


KPR#:219860  Product:OpenLAB - CDS2    2.3,2.2,2.2 Update 02

Keyword: Acquisition

One-line Description:

Sequence creation template not working for back injector on GCs

Problem:

Selecting back injector for OpenLab CDS sequence creation template injections does not apply that setting when applying that template to create a sequence. The front injector is selected for the injections even though the template was set to back. If you select back injector in the empty sequence first before you apply the template then the samples field in the apply dialog is inactive  and cannot be changed from 1. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:230280  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

If default printer is not a physical printer, RX files may to be missing in result sets

Problem:

If the default printer set on the AIC is not a physical printer (e.g., Microsoft Print to PDF, Microsoft XPS Document Writer, etc.) and the processing method in sequence contains "Print" for reports, this will cause RX files to be missing in result sets and hence data cannot be loaded in Data Analysis.

Temporary Solution:

Before submitting the sequence run, always verify that the default printer on the AIC is configured with physical printer. 

Fix Information:

This issue will be fixed in a future software release.


KPR#:242941  Product:OpenLAB - CDS2    2.2 Update 05,2.3 Update 03

Keyword: Acquisition

One-line Description:

Possible network printing issue after upgrade to CDS 2.4

Problem:

An upgrade from a previous OpenLab CDS version to OpenLab CDS 2.4 resets the InstrumentService User to "System" w/o checking if the account had been previously changed to a domain account to enable network printing. If that was the case, the InstrumentSystem account has to be set back manually to an appropriate user with network printing rights. 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:244275  Product:    2.2

Keyword: Acquisition

One-line Description:

RX files missing in result sets 

Problem:

Intermittently RX files are missing from the result sets resulting in data not visible in the data analysis window. This has been found to be caused by a race condition preventing the file creation.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 04, and OpenLab CDS v2.2 Update 05.


KPR#:269040  Product:OpenLAB - CDS2    2.3 Update 03

Keyword: Acquisition

One-line Description:

There is no indication for user to start a manual injection when the injection source is specified "External"

Problem:

When manual injection is performed in OpenLab CDS, there is no indication for user to start the injection with the injection source specified "External", especially when running a sequence.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:272160  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Cannot "Submit Sequence File" from API due to case sensitive in compound custom parameter name

Problem:

If compound custom parameter name is defined as 'Cnb1' in OpenLab project, but is modified as 'CNb1' when creating the sequence file in the API, then an error "Undefined compound parameter 'CNb1' found" occurs upon submitting the sequence file.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and v2.4 Update 07.


KPR#:281641  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

Acquisition crashes with error "System.Argument.Exception: name already exists" when selecting processing method

Problem:

Acquisition crashes with error "System.Argument.Exception: name already exists" when selecting processing method that contains compounds with same name but different case sensitivity (e.g., benzene & Benzene).

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, CDS v2.4 Update 03, and CDS v2.3 Update 07.


KPR#:282199  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Sample or compound custom parameter values with "," digit separator not handled properly

Problem:

In a dual sequence, the sample or compound custom parameter values with "," digit separator are not being handled properly for back injector. The "," separator is lost (for example "0,89" becomes "89"). 

This issue does not occur with front injector.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.


KPR#:283230  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Cannot "Submit Sequence File" from API when optional sample custom parameter is missing

Problem:

If the optional sample custom parameter name is missing in the sequence file, when the user tries to "Submit Sequence File" from API, an error "Incorrect number of sample custom parameters found. Expected N but found N-1" occurs.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and v2.4 Update 07.


KPR#:298529  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Acquisition client crashes upon launching Hitachi instrument

Problem:

Acquisition client crashes upon launching Hitachi instrument

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 01.


KPR#:303675  Product:OpenLAB - CDS2    2.3

Keyword: Acquisition

One-line Description:

The configured instrument modules in acquisition method report may show in alphabetical order

Problem:

The order of  the configured instrument modules in Acquisition Method UI window may show differently in printed acquisition method report. When user makes changes to an opened acquisition method and save the changes, the printed acquisition method report will show the instrument set points of the configured modules in alphabetical order regardless of what is in the Acquisition Method UI window.

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. This has been fixed in OpenLab CDS v2.5.


KPR#:305373  Product:OpenLAB - CDS2    2.3,2.4

Keyword: Acquisition

One-line Description:

Print icon in Acquisition is greyed out

Problem:

The print icon in Acquisition is greyed out after the default printer is removed and a new one is selected. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, CDS v2.4 Update 03, and CDS v2.3 Update 07.


KPR#:314007  Product:OpenLAB - CDS2    2.4,2.4 Update 01,2.4 Update 02

Keyword: Acquisition

One-line Description:

"Unable to connect to instrument server" after OpenLab CDS client is locked 

Problem:

With OpenLab CDS v2.4 Client/Server system, two users accessing the same instrument can cause an abnormal termination of the AcquisitionServer process on the Agilent Instrument Controller (AIC). The users will get an access denied error "Unable to connect to instrument server" and acquisition runs in process will stop. When this occurs, the AIC must be restarted.

This issue occurs when the OpenLab CDS client is locked either the user or by "Inactivity" timeout.

Temporary Solution:

Agilent recommends that Client/Server users to NOT use "Lock" in Acquisition and to disable automatic locking feature in OpenLab CDS Control Panel. 
From the OpenLab CDS Control Panel, go to Administration > Security Policy, click on Edit Security Policy, and enter a value of 0 for "Inactivity time before locking the application (mins)". In order for this to take effect, restart the OpenLab CDS Control Panel (no need to "Close Connection") and close the client.

Alternatively, Windows lock screen timeout can be used to lock the entire desktop.

Fix Information:

This issue will be fixed in OpenLab CDS v2.4 Update 03 and OpenLab CDS v2.5.


KPR#:314956  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

User sporadically fails to connect to instruments when using Sample Scheduler or Walkup

Problem:

Users who use Sampler Scheduler or Walkup in OpenLab CDS 2.x may experience disconnections from the instruments. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 09.


KPR#:318941  Product:OpenLAB - CDS2    2.2,2.4,2.3 Update 03

Keyword: Acquisition

One-line Description:

RX file generation fails sporadically when saving results

Problem:

In very rare cases, the generation of .acaml file can fail because a temporary file in the following folder cannot be generated:
C:\Windows\system32\config\systemprofile\AppData\Local\Agilent Technologies 
Subsequently, the RX result file generation fails. 

Temporary Solution:

For CDS 2.4 and prior versions, adding the following folder to the Antivirus exclusion list prevents the issue:
C:\Windows\system32\config\systemprofile\AppData\Local\Agilent Technologies

Fix Information:

The issue is fixed in OpenLab CDS v2.5.  


KPR#:343559  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Injection audit trail records the changed objects of an acqusition method not the corresponding values when the acqusition method can be automatically resolved upon sequence submission

Problem:

When a user opens an acquisition method on an instrument which has different configuration than the one on which the method was originally created, if the method can be automatically resolved, all changes will be recorded in the acquisition method audit trail including the changed objects and their corresponding values. However, when user submits a single or sequence run, if the specified acquisition method does not match the current instrument configuration, but can be automatically resolved, the injection audit trail only records which objects in the acquisition method have been changed, not their corresponding values.

Temporary Solution:

Before submitting any runs, open the acquisition method, resolve the changes, and save it.

Fix Information:

n/a


KPR#:346715  Product:    2.4

Keyword: Acquisition

One-line Description:

Instrument goes offline upon opening incompatible sample prep method

Problem:

Agilent LC goes offline when opening a sample prep method that needs manual resolution. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 08.


KPR#:353246  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Failed to upload partially acquired result sets due to system failure

Problem:

In a client/server environment, any unexpected failure during data acquisition will trigger a partial result set upload. When uploading fails due to unavailability of the OpenLab Server/ECM XT, system will not retry until next rebooting of the AIC or restarting of OpenLab Instrument Service on the AIC.

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. This has been fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 05


KPR#:367304  Product:OpenLAB - CDS2    2.3 update 08

Keyword: Acquisition

One-line Description:

MS instrument cannot run sequence after upgrading to OpenLab CDS 2.3 Update 08

Problem:

After upgrading to OpenLab CDS 2.3 Update 08, the MS instrument (GC/MS or LC/MS) cannot run sequence.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.3 Update 10.


KPR#:373129  Product:OpenLAB - CDS2    2.4 Update 03

Keyword: Acquisition

One-line Description:

User specified result path is not saved with the user settings

Problem:

The result path by default points to "\Project\Results" folder. When a sub-folder is designated to store the result sets by the user, this path does not saved in the user setting. As a result, the result path is reset to the "\Project\Results" root every time user re-launches the instrument client. 

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. This has been fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.


KPR#:377012  Product:OpenLAB - CDS2    2.3 Update 04

Keyword: Acquisition

One-line Description:

Performing snapshot or review completed injections may cause current running single sample analysis or sequence to terminate due to unstable network

Problem:

Current running single sample analysis or sequence may get terminated when user performs a snapshot or review completed injections. This occasionally happens on a Client/Server system where the network is not stable. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, OpenLab CDS v2.4 Update 07, and OpenLab CDS v2.3 Update 12.


KPR#:378842  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Stopping runs from 6890 GC's key pad does not get recorded in activity log and injection audit trail

Problem:

When user stops a run from 6890N GC's key pad, this action is not recorded in the instrument activity log and the injection audit trail.

Note: this action is not supported on 6890A model.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in the following releases:
OpenLab CDS v2.5
OpenLab CDS v2.4 Update 10


KPR#:387598  Product:OpenLAB - CDS2  Acquisition  2.5

Keyword: Acquisition

One-line Description:

Manual editing of column tags used in G1316A/B/C is not supported

Problem:

Column tags used in legacy modules Agilent 1200/1260 and 1290 Infinity Thermostatted Column Compartments G1316A, G1316B and G1316C do not support editing of otherwise editable fields when used in OpenLab CDS v2.x.

This restriction does not apply to column tags used in state-of-the-art column compartments G7116A/B, G7130A and the Valve Thermostat Cluster (VTC). In these modules, column tags can be edited through direct access in the LC Driver.

Temporary Solution:

None available

Fix Information:

No fix available


KPR#:387714  Product:OpenLAB - CDS2  Acquisition  2.2,2.4

Keyword: Acquisition

One-line Description:

Chromatogram is shifted, offset in 6890

Problem:

In the GC Drivers 3.0 version, the chromatogram for the channel is shifted when a signal is saved which was not saved in the previous run using 68xx. 

Temporary Solution:

n/a

Fix Information:

Resolved in GC driver 3.1.205.


KPR#:391994  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

A sequence audit trail entry "Sequence automatically updated: Removed duplicated entry ids" is observed on an upgraded system

Problem:

Sequences that were created in 2.4 or earlier versions using copy/paste lines action have duplicate entry IDs for the added sequence lines. 2.5 and higher versions have unique entry ID for each sequence line. Thus, when a sequence like that opened in 2.5 or higher versions, a new entry will be added to the sequence audit trail to notify user that such a change is automatically updated, and duplicate entry IDs are removed even though user did not make any changes.

Temporary Solution:

n/a

Fix Information:

This is an expected behavior due to a design change in OpenLab CDS v2.5 and higher versions. 


KPR#:393545  Product:OpenLAB - CDS2    2.3,2.2,2.4,2.5

Keyword: Acquisition

One-line Description:

Changing instrument setpoints is not possible from instrument status dashboard without the proper permissions

Problem:

When user does not have "Create and modify acquisition method" permission, modifying the instrument setpoints from its status dashboard is not possible with only "Manual control" permissions.

Temporary Solution:

n/a

Fix Information:

This has been fixed in OpenLab CDS v2.5.


KPR#:401312  Product:OpenLAB - CDS2    2.4 Update 06

Keyword: Acquisition

One-line Description:

Instrument Client may close unexpectedly after repeatedly clicking on Take/Release Control of the instrument

Problem:

Instrument client may close unexpectedly after user repeatedly clicking on Take/Release Control of the instrument. However, this will not interrupt any runs.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.4 Update 09.


KPR#:404386  Product:OpenLAB - CDS2    2.4 Update 06

Keyword: Acquisition

One-line Description:

Shimadzu GC stays connected after closing connection

Problem:

After user performs "Close Connection" from OpenLab Control Panel, Shimadzu GC still stays connected.

Temporary Solution:

n/a

Fix Information:

This issue has been fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 07.


KPR#:409420  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

Acquisition method UI is not displaying for Agilent GC with PAL3 if not configured properly

Problem:

When configuring a PAL3 with an Agilent GC, the order of adding the components to the "configured modules" list matters. 

1. Agilent GC and then PAL3: Acqusiiton method UI of Agilent GC displays properly
2. PAL3 and then Agilent GC: Empty acquisition method UI of Agilent GC 

Temporary Solution:

To configure Agilent GC with PAL3 properly, add "Agilent GC" first to the configured modules list and then followed by PAL3 to avoid method UI displaying issue.

Fix Information:

Agilent has identified this issue. A temporary fix is provided


KPR#:414614  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

Session connection has been lost

Problem:

Run may get interrupted on fraction collector when fraction collection time start is set from 0.0 minute in acquisition method. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 02.


KPR#:414957  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

"Failed to set fraction start info. Operation is not valid due to the current state of the object."

Problem:

Error "Failed to set fraction start info. Operation is not valid due to the current state of the object." may occur when submit a sequence created on a fraction collector with recovery collector to the same fraction collector without recovery.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 02.


KPR#:416240  Product:OpenLAB - CDS2    2.5,2.4 Update 06,2.3 Update 10

Keyword: Acquisition

One-line Description:

Sequence creation template (.stx) can be overwritten in Portuguese system

Problem:

Portuguese OpenLab CDS allows to overwrite sequence creation template.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.4 Update 07.


KPR#:417310  Product:OpenLAB - CDS2    2.4 Update 06

Keyword: Acquisition

One-line Description:

The current data acquisition may get interrupted after performing a snapshot

Problem:

The current running sequence may get interrupted with error "Unable to connect to instrument server" after user has performed a snapshot and closed the snapshot window. This only happens with a specific workflow. On a Client/Server system, when multiple users submit sequences from different projects on the same instrument, for example, user 1 may edit/update a pending sequence from one client, meanwhile user 2 can perform a snapshot on another client. When user 1 commits the changes on a pending sequence, closes the instrument client, and user 2 then closes the snapshot window from another instrument client, these series of actions will interrupt the current running sequence. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6, OpenLab CDS v2.4 Update 09 and OpenLab CDS v2.5 Update 04.


KPR#:421099  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

OpenLab CDS v2.5 Russian system crashes when editing sample custom field

Problem:

On OpenLab CDS v2.5 Russian system, when a user tries to edit a running sequence by changing a sample custom field, the Acquisition client crashes.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 01.


KPR#:422891  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

Sample Scheduler doesn't offer dual External injection when GC is configured with dual gas sampling valves only

Problem:

Sample Scheduler, running on top of OpenLab CDS v2.5, does not offer External Injection for dual sequences.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 02


KPR#:426647  Product:OpenLAB - CDS2    2.1 SR1,2.3,2.2,2.4

Keyword: Acquisition

One-line Description:

Part of the configuration UI on some instruments is cut off due to resizing issue

Problem:

In case of instruments like Shimadzu, the configuration screen may not be entirely visible due to a resizing issue.

Temporary Solution:

n/a

Fix Information:

This issue has been fixed in OpenLab CDS v2.5, OpenLab CDS v2.4 Update 11 and OpenLab CDS v2.3 Update 13.


KPR#:427117  Product:OpenLAB - CDS2    2.3 Update 10

Keyword: Acquisition

One-line Description:

Partially acquired result set may not be available due to AIC power failure 

Problem:

There may be cases where the current running sequence is interrupted and terminated due to a power failure on the workstation PC or an AIC. When this happens, the partially acquired result may not be available to load for further data processing. 

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue, and the issue is fixed in the following releases:
OpenLab CDS v2.5
OpenLab CDS v2.4 Update 09
OpenLab CDS v2.3 Update 12


KPR#:427662  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

Starting acquisition with 7697A headspace causes XML error entry in Activity log

Problem:

When the acquisition user interface is started for a GC instrument with a 7697A Headspace configured an error "Error in XML document" is logged in the activity log.
This error has no impact on the operation of the system. It will be removed in a future version of the respective instrument drivers.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in headspace driver 3.1 for 7697A that is released with OpenLab CDS v2.6.


KPR#:431478  Product:OpenLAB - CDS2    2.6

Keyword: Acquisition

One-line Description:

Last lines of dual sequence gets unchecked after submission	

Problem:

When user submit a dual simultaneous sequence on a GC and when this sequence is in pending state, view the pending sequence, last lines of the sequence always get unchecked without user intervention. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 02.


KPR#:451902  Product:OpenLAB - CDS2    2.6

Keyword: Acquisition

One-line Description:

Run queue layout is not saved and always back to default settings 

Problem:

When user customizes the run queue layout (column width), the settings are not saved. 

Temporary Solution:

n/a

Fix Information:

This will is fixed in OpenLab CDS v2.6.


KPR#:461280  Product:OpenLAB - CDS2    2.5,2.4 Update 06

Keyword: Acquisition

One-line Description:

Current running dual sequence table locks pending lines from editing as run progresses

Problem:

When user edit a current running dual sequence, to insert/paste copied lines below or above a pending injection line, only completed injections and current acquiring run should be locked from editing. However, a number of pending injections are also locked from editing as run progresses. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:474496  Product:OpenLAB - CDS2    2.4 Update 02

Keyword: Acquisition

One-line Description:

Error occurs upon launching instrument

Problem:

"Failure while initializing modules" may occur when launching an instrument. User may encounter this error especially on a scalable client/server system where it generates a large size of system activity logs. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.4 Update 11.


KPR#:480593  Product:OpenLAB - CDS2    2.4 Update 06

Keyword: Acquisition

One-line Description:

After changing a vial in a running sequence, the old vial is injected

Problem:

When user edits and updates a running sequence to modify an injection vial, the old vial is actually injected instead of the modified one. This is due to a timing issue on the UI. When current running sequence is in "Editing" mode, user can still edit the sequence after having clicked on "Update". As a result, the subsequent update does not get picked up by the instrument. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.4 Update 11.


KPR#:485102  Product:OpenLAB - CDS2    2.5 Update 02

Keyword: Acquisition

One-line Description:

Sequence may get aborted with error "same file is being used from different folders"

Problem:

Sequence run may get aborted with error "same file is being used from different folders" when it is created by importing a CSV file, then applying a sequence template. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:487578  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

Editing a running sequence on Agilent GC with Headspace may fail

Problem:

User may fail to edit a current running sequence on an Agilent GC with headspace. This happens when the CDS client gets disconnected unexpectedly from the network while editing the sequence. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:488808  Product:OpenLAB - CDS2    2.5 Update 01

Keyword: Acquisition

One-line Description:

Microsoft.NET framework error when displaying TIC Scan signal on Online Signals plot

Problem:

Microsoft .NET framework error occurs when displaying TIC Scan signal on Online Signals plot. this happens when user runs a LCMSD SQ and displays the TIC Scan signal on Online Signals plot window. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:496334  Product:OpenLAB - CDS2    2.5 Update 04

Keyword: Acquisition

One-line Description:

Acquisition client stuck at loading with an empty acquisition method UI 

Problem:

Acquisition client may get stuck at loading forever with an empty acquisition method UI. The session has to be terminated from Windows' task manager. This may happen if a manual method resolution needs to be resolved on an Agilent GC instrument when it was last loaded and did not get resolved manually.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:496468  Product:OpenLAB - CDS2    2.2 Update 06

Keyword: Acquisition

One-line Description:

Cannot edit current running sequence, review completed injections or perform snapshot sporadically from instrument client

Problem:

There is a timing issue which may lead system in a state where editing a current running sequence, review completed injections or perform a snapshot is not possible. This often happens when there are replicate injections in a sequence table. One user may edits/update the current running sequence when data acquisition is in progress on the replicate injection line, at the same time another user from a second client may try to review completed injections or perform a snapshot, or it can happen with one or two users on same client. These actions may lead to a state when user launches a snapshot from Online Signals window, nothing happens and the user cannot edit the current running sequence, or review completed injections.  

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.4 Update 11.


KPR#:510068  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Not able to view current running sequence when result name exceeds 28 double byte characters

Problem:

User is not able to view current running sequence when a result name exceeds 28 double byte characters. However the sequence will complete successfully and the result can be loaded for data processing.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:536263  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

The injection time is Window's epoch time if there is no injection performed.

Problem:

The injection time is set to Window's epoch time "1601-01-01T00:00:00Z" if there is no injection performed. For example, the injection time is displayed or reported as 1601-01-01 03:00:00 in the UTC+3 time zone when there is no injection done, or the injection was aborted before the actual injection was done.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:536337  Product:OpenLAB - CDS2    CDS 2.7,2.6H2

Keyword: Acquisition

One-line Description:

Instrument client may close unexpectedly with errors upon maximizing its window

Problem:

Instrument client may close unexpectedly with errors when user maximizes the instrument client windows (on "Status" layout). This only happens when instrument client was closed with a minimized status dashboard of a configured module, e.g. a Valco valve. Since this only occurs on the instrument clients, any current and pending runs will not be interrupted.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 01.


KPR#:538303  Product:OpenLAB - CDS2    2.6H2

Keyword: Acquisition

One-line Description:

Instrument client may close unexpectedly upon clicking "Release" button

Problem:

On an instrument configured with CTC PAL XT, when user clicks on "Release" button from instrument client's ribbon bar to release the control, the instrument client closes with unexpected errors. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 01.


KPR#:585417  Product:OpenLAB - CDS2    2.4 Update 06

Keyword: Acquisition

One-line Description:

Not able to load result set due to a failure editing/updating running sequence

Problem:

A result set cannot be loaded in Data Analysis after a "completed" sequence run. This is due to a timing issue when editing/updating the running sequence failed in the middle of the data acquisition. The failed update can be found in the instrument activity log with the following message:

"Run Queue - Update sequence - Failed, Cannot load data context. See inner exception for details."

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5.


KPR#:586513  Product:OpenLAB - CDS2    2.5 Update 07

Keyword: Acquisition

One-line Description:

Instrument client sporadically becomes non-responsive upon starting snapshot on current running sample

Problem:

Instrument client sporadically becomes non-responsive when user starts a snapshot on a running sample. 

Temporary Solution:

Close instrument client and relaunch it.

Fix Information:

This issue is fixed in OpenLab CDS v2.7, OpenLab CDS v2.6 Update 07, and OpenLab CDS 2.5 Update 11.


KPR#:589714  Product:OpenLAB - CDS2    2.6

Keyword: Acquisition

One-line Description:

Sporadically an unexpected error occurs upon relaunching Hitachi LC

Problem:

Instrument client sporadically threw an unexpected error upon relaunching for Hitachi LCs. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 07.


KPR#:590549  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Acquisition

One-line Description:

Instrument client crashes upon unlocking a locked manual resolution screen by a different user

Problem:

When an instrument client is locked with a manual resolution screen, and a different user tries to unlock it, the instrument client crashes.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 08.


KPR#:594679  Product:OpenLAB - CDS2    2.4 Update 06

Keyword: Acquisition

One-line Description:

Result set cannot be loaded in Data Analysis due to duplicate data files

Problem:

A freshly acquired result set cannot be loaded in Data Analysis due to duplicate data files  (two versions of .dx files). This could happen during editing a running sequence. Due to a timing issue, where the current acquiring injection in the sequence table is not locked properly when user clicks to edit a running sequence, this allows user to delete the acquiring injection and update the running sequence. As a result, the completed injection above the current acquiring one will re-inject to acquire data. This action leads to two versions of .dx files present in the result set.  

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7, OpenLab CDS v2.4 Update 11.


KPR#:603515  Product:OpenLAB - CDS2    2.6 Update 03

Keyword: Acquisition

One-line Description:

Result set cannot be loaded for reprocessing due to corrupted data

Problem:

There is a timing issue in processing of writing data collected from all signal channels, which may cause data corruption. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7, OpenLab CDS 2.6 Update 05 and OpenLab CDS 2.5 Update 09.


KPR#:610537  Product:OpenLAB - CDS2  Acquisition  2.5

Keyword: Acquisition

One-line Description:

Diagnostic data sometimes not available for reporting

Problem:

When using diagnostics data like "Run start - Pressure", "Run start - Flow", "Run Start - Dad - UV Lamp Burn time" in reporting, in rare cases these values are not available. 
This can be caused when the instrument modules go into run status for a very short time, and he OpenLab CDS acquisition is not triggered during this time. For example when a manual injector is moved to the inject position and then back to flush the injection loop.

Temporary Solution:

Always ensure that a manually started run does trigger data acquisition in OpenLab CDS before stopping the run again.

Fix Information:

Fix under investigation. 


KPR#:616603  Product:OpenLAB - CDS2    2.4

Keyword: Acquisition

One-line Description:

Error occurs upon clicking on "Edit Signature Settings" of a project

Problem:

Error "You do not have permission to view or it has been deleted" occurs when a system administrator tried to "Edit Signature Settings" of a project. This might have been caused by a disabled user account with a higher level e-signature assignment.

Temporary Solution:

Workaround is to re-enable the disabled user account.

Fix Information:

This issue is fixed in OpenLab CDS v2.7.


KPR#:619757  Product:OpenLAB - CDS2    2.5 Update 04

Keyword: Acquisition

One-line Description:

Running sequence gets interrupted by unexpected exception during editing

Problem:

When user edits a running sequence which has been running for a long period of time, an unexpected error occurs, as a result, run gets aborted. This happens sporadically on a long running sequence. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7, OpenLab CDS v2.6 Update 07, and OpenLab CDS 2.5 Update 11.


KPR#:623774  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

"Lost Connection" message pops up upon launching instrument with no designated storage path

Problem:

When the designated data storage has empty storage path configured (OpenLab Control Panel>Administration>System Configuration>System Settings), upon launching an instrument, a misleading error message "Lost Connection" pops up. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 09.


KPR#:625464  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

Sample Scheduler not able to get the proper sequence line information when sequence is aborted due to method validation error

Problem:

Sample Scheduler is not able to get the proper sequence line information when sequence is aborted due to method validation error.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 07.


KPR#:626689  Product:OpenLAB - CDS2    2.6 Update 03

Keyword: Acquisition

One-line Description:

Not able to edit a running sequence due to a timing issue when switching between "View Running Sequence" and "Editing" mode

Problem:

When user clicks on "Edit" on a running sequence, there might be a timing issue that system gets stuck in between "View" and ""Edit" mode, as a result, the "Cancel" and "Update" button are both disabled for user. User has to close instrument client to exit this state.  

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 07.


KPR#:627087  Product:OpenLAB - CDS2    2.6H2

Keyword: Acquisition

One-line Description:

The version of Apache HTTP Server is out of date

Problem:

The version of Apache HTTP Server is out of date.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7.


KPR#:627390  Product:    2.6

Keyword: Acquisition

One-line Description:

Unexpected error occurs upon closing manual resolution UI window

Problem:

When loading an acquisition method that involves manual resolution, if acquisition method manual resolution window is closed by using Windows taskbar or short cut "Alt +F4" before all modules get resolved (e.g. Agilent LC modules), unexpected error occurs, which leads to instrument client's crash.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 08.


KPR#:635218  Product:OpenLAB - CDS2    2.6H1

Keyword: Acquisition

One-line Description:

"Agilent Test Services" and "Agilent Test Services Central Management" services are not started after a server restart

Problem:

It has been observed occasionally that the "Agilent Test Services" and "Agilent Test Services Central Management" services are not started after a server restart. These services depend on the "Agilent OpenLab Data Repository Base Service" and will fail to start if that service is not yet started.

Temporary Solution:

Set the "Agilent Test Services" and "Agilent Test Services Central Management" services to "Automatic (Delayed start)"

Fix Information:

The issue is fixed in OpenLab CDS v2.7.


KPR#:639409  Product:OpenLAB - CDS2    2.5 Update 04

Keyword: Acquisition

One-line Description:

Run gets interrupted when run queue being re-ordered

Problem:

There might be a timing issue when user submit a request to re-order run queue items, an inner exception is thrown, which interrupts data acquisition, therefore, run gets aborted. This happens sporadically.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7, OpenLab CDS v2.6 Update 07, and OpenLab CDS 2.5 Update 11.


KPR#:647289  Product:    CDS 2.7

Keyword: Acquisition

One-line Description:

Ad Hoc mode is in general not supported for Agilent LC or GC with a 3rd party module

Problem:

Ad Hoc run is in general not supported for Agilent LC or GC when a 3rd party module is part of the instrument configuration, unless it is documented differently in the 3rd party driver's documentation.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:652699  Product:OpenLAB - CDS2    2.6

Keyword: Acquisition

One-line Description:

Sequence run gets interrupted due to an unexpected error

Problem:

Sequence run gets interrupted due to an unhandled exception. This happens sporadically on samplers that support full sequence download, for an example, when pausing a sequence run from Run Queue on a G7697 Headspace sampler, sequence run may get aborted with error "The unit is not in a valid state to execute an operation".

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02 and OpenLab CDS v2.6 Update 09.


KPR#:653140  Product:OpenLAB - CDS2    2.5 Update 09

Keyword: Acquisition

One-line Description:

Incomplete injection list after a result set loaded in Data Analysis

Problem:

Due to timing issue when writing data during "Review Completed Injections", the acquired data may not be registered properly, hence when the result set is loaded in Data Analysis, the injection list does not have the complete acquired injections, even though all acquired injections are present in the designated storage.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 Update 01, OpenLab CDS v2.6 Update 08 and OpenLab CDS v2.5 Update 11.


KPR#:662162  Product:OpenLAB - CDS2    2.6 Update 05

Keyword: Acquisition

One-line Description:

Current running sequence is stuck in "In Review" mode

Problem:

On a client/server system, when multiple users from different instrument clients click "Edit" and "Snapshot" or "Review Completed Injections" on the running sequence at the exact same time, the current running sequence may get stuck in "In Review" state. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.7 Update 01.


KPR#:667955  Product:OpenLAB - CDS2    2.6

Keyword: Acquisition

One-line Description:

Runs submitted using Sample Scheduler gets interrupted

Problem:

When using Sample Scheduler, after a few days of running, data acquisition stops working due to a deleted certificate. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 07.


KPR#:668002  Product:OpenLAB - CDS2    2.6

Keyword: Acquisition

One-line Description:

"Unsaved changes" message box prompts upon closing Hitachi LC

Problem:

"Unsaved changes" message box prompts when nothing has changed. This is observed on Hitachi LC, when user launches the instrument client, releases control of the instrument, then close it. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 07.


KPR#:683209  Product:OpenLAB - CDS2    2.5

Keyword: Acquisition

One-line Description:

FLD signal not integrated by delay calibration

Problem:

FLD signal is not integrated using Delay Calibration for fraction collector.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 Update 01, OpenLab CDS v2.6 Update 08, and OpenLab CDS v2.5 Update 11.


KPR#:688272  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Acquisition

One-line Description:

Error occurs when PC name is changed and then reverted back to the original name

Problem:

When PC name (OpenLab CDS Workstation) is changed and then reverted back to the original name, the following error occurs:

 "Failed connection to instrument controller 'PC NAME'. Please verify if instrument service is in run state. Check activity log for more information." 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.7 Update 01.


KPR#:692104  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Acquisition

One-line Description:

Online Signal sporadically disappears

Problem:

Online signals sporadically disappears during data acquisition. This appears to be a display issue on instrument clients, does not affect data being saved.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in CDS 2.7 Update 01.


KPR#:698266  Product:OpenLAB - CDS2    CDS 2.7,2.6

Keyword: Acquisition

One-line Description:

Reports cannot be generated at the designated folder (Windows file system) when using Sample Name or Data File Name with a trailing space as subdirectory.

Problem:

When using Sample Name or Data File Name with trailing space as subdirectory to print PDF reports in Windows file system from Data Analysis, error occurs and report cannot be generated. OpenLab CDS does not parse out the trailing space from Sample name or Data File Name, which results in report print failure.

Temporary Solution:

n/a

Fix Information:

The issue will be fixed in a future release.


KPR#:703592  Product:OpenLAB - CDS2  Acquisition  2.4 Update 10

Keyword: Acquisition

One-line Description:

Acquisition or Data Analysis window closes unexpectedly upon unlocking

Problem:

When user unlocks a locked acquisition or data analysis window, it closes unexpectedly with error "Object reference not set to an instance of an object".

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:718091  Product:OpenLAB - CDS2    CDS 2.7,CDS FR8

Keyword: Acquisition

One-line Description:

A suspended sequence run with a wait line may resume and complete data acquisition without waiting

Problem:

In a rare case scenario, a suspended sequence run with a wait line which has no timer specified may resume and complete its data acquisition without going into waiting state.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02.


KPR#:726036  Product:OpenLAB - CDS2    CDS 2.7 Update 01

Keyword: Acquisition

One-line Description:

A sequence run stays in "In Review" state and cannot proceed to completion

Problem:

A common workflow may cause a sequence run stuck in "In Review" state, as a result it cannot proceed to end the sequence successfully. 

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02 and OpenLab CDS v2.6 Update 09.


KPR#:728775  Product:OpenLAB - CDS2    2.5 Update 09

Keyword: Acquisition

One-line Description:

Empty data files may be stored when a sequence run is aborted due to a hardware error

Problem:

A currently running sequence may be interrupted and aborted due to a hardware error, e.g., wrong trays/vials. Sometimes an empty data file is stored and no signals displayed when loaded in Data Analysis.

This issue has been investigated and found to be reproducible only when removing the autosampler tray at a specific time. Other scenarios did not result in an empty data file.

This issue affects OpenLab CDS versions 2.7 and earlier.

Temporary Solution:

Agilent recommends laboratories check for empty data files as part of the laboratory procedure for handling aborted sequence runs due to hardware errors.

Fix Information:

This issue will be fixed in a future version of OpenLab CDS.


KPR#:730405  Product:OpenLAB - CDS2    CDS 2.7,2.5 Update 11

Keyword: Acquisition

One-line Description:

Sequence is stuck in pending state on PerkinElmer GC

Problem:

A sequence run is stuck in pending state upon submission on a PerkinElmer GC when the specified acquisition method does not match the configuration and needs manual resolution.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02 and OpenLab CDS v2.6 Update 09.


KPR#:732076  Product:OpenLAB - CDS2    CDS FR8

Keyword: Acquisition

One-line Description:

Some columns defined in a sequence CSV file (in Portuguese) cannot be imported

Problem:

On a Portuguese system, when user imports a sequence CSV file, an error message prompts that some columns cannot be imported. The impacted columns are "Acquisition Method", "Injection Source" and "Description".

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03 and OpenLab CDS v2.6 Update 09.


KPR#:732078  Product:OpenLAB - CDS2    CDS FR8

Keyword: Acquisition

One-line Description:

Front sample type defined in a dual sequence CSV file is applied to all back samples upon importing

Problem:

When user imports a dual sequence CSV, the front sample type defined in the CSV file is applied to all back samples. 

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v.27 Update 03 and OpenLab CDS v2.6 Update 09.


KPR#:736250  Product:    2.6

Keyword: Acquisition

One-line Description:

Fraction Collection does not happen per the defined locations when sequence is run as Separate single injections

Problem:

Samples are not collected per the defined locations in the sequence on a Fraction Collector when a sequence is run as separate single injections.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 04 and OpenLab CDS v2.6 Update 09.


KPR#:737649  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Acquisition

One-line Description:

Sequence run stays in "Aborting" state forever

Problem:

When a current running sequence gets interrupted and aborted due to hardware errors, run queue will be automatically put into "Paused" state. The next pending single/sequence run will go into "Acquiring" state and then immediately stays in "Aborting" state if the hardware errors are not yet cleared at the time when user explicitly resume the paused Run Queue. 

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02.


KPR#:738062  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Acquisition

One-line Description:

Sporadically the method UI window stays blank for more than 30 seconds after instrument has been launched

Problem:

Sporadically the method UI window stays blank for more than 30 seconds after instrument has been launched. 

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02.


KPR#:738064  Product:OpenLAB - CDS2    CDS 2.7,CDS FR8

Keyword: Acquisition

One-line Description:

Instrument client crashes upon canceling out multiple method resolution windows 

Problem:

When GC configuration has changed while the instrument client is open, a method resolution window appears for each change where the method does not match the new configuration. Users have to deal with the most recent change first then go through all the old ones. The acquisition client throws an exception and crashes.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02 and OpenLab CDS v2.6 Update 09.


KPR#:741211  Product:OpenLAB - CDS2  Acquisition  CDS 2.7

Keyword: Acquisition

One-line Description:

Communication error occurs while trying to reach Agilent.Scheduler.Agent

Problem:

A private key for the certificate that gets generated by the CertTool for the port used by REST APIs on the AIC (52088) gets deleted by an Acquisition SDK process. After that no network communication to that port is possible, breaking the functionality.
The issue manifests in two user observable symptoms:
- Sample Scheduler services cannot be remotely restarted through Sample Scheduler configuration.
- Opening Data Analysis from CDS Acquisition client doesn’t work.

Temporary Solution:

Take the following actions to temporary fix the problem:
1. Delete the certificate on the AIC.
Open certmgr.msc and delete "OpenLab Root CA" under "Trusted Root Certification Authorities/Certificates".
2. Renew certificate.
Open a command prompt as administrator and change to the installation directory of the Certificate Service Tool binaries, default path is "C:\Program Files (x86)\Agilent Technologies\Certificate Service Tool\Bin" and run from there: "Agilent.OpenLab.CertService.CertTool.exe RegisterRootCert -h <servername>".
3. Reboot AIC.

Fix Information:

The issue will be fixed in a future release.


KPR#:753959  Product:    CDS 2.7 Update 01

Keyword: Acquisition

One-line Description:

Sequence is in aborting endlessly due to method resolution

Problem:

When submitting a run with an acquisition method created from an LC driver older than 3.5 on a 3.5 or later versions, due to method resolution, an unhandled exception was thrown, and sequence could not be aborted gracefully.

Temporary Solution:

n/a

Fix Information:

This issue will be fixed in a future release.


KPR#:760565  Product:OpenLAB - CDS2    2.5 Update xx

Keyword: Acquisition

One-line Description:

Cannot import "Injection Source" information in a CSV/TSV file into sequence table

Problem:

"Injection Source" information cannot be imported in a CSV/TSV file into a sequence table. 

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03 and OpenLab CDS v2.6 Update 09.


KPR#:763591  Product:OpenLAB - CDS2    CDS FR8,CDS 2.7 Update 02

Keyword: Acquisition

One-line Description:

 Instrument shutdown on Agilent GC/HS system causes unrecoverable pause

Problem:

When a GC goes into shutdown state, data acquisition is aborted successfully, however, it also pauses the headspace and provides no way to resume. As a result, user has to manually terminate the process from window's task manager. 

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03.


KPR#:773167  Product:OpenLAB - CDS2    CDS 2.7,CDS 2.7 Update 02

Keyword: Acquisition

One-line Description:

Missing injections when a completed result set is loaded in Data Analysis

Problem:

Problem occurs when a file name including but not limited to data file, method, sequence and result name exceeds the maximum allowed characters including its absolute path. Extra check is implemented to avoid this situation.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLAb CDS v2.7 Update04.


KPR#:774529  Product:OpenLAB - CDS2    CDS 2.7,CDS FR8

Keyword: Acquisition

One-line Description:

Acquisition method UI does not refresh to display the updated configuration settings on Agilent GC instruments

Problem:

Acquisition method UI does not refresh to display the updated configuration settings on Agilent GC instruments. The issue does not happen all the time, it has been occasionally observed when the configuration change happens while the client is closed and the instrument is disconnected (a close connection is performed) from CDS.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03.


KPR#:781990  Product:OpenLAB - CDS2    CDS 2.7 Update 02

Keyword: Acquisition

One-line Description:

Bracketing mode specified in sequence table is reset back to "None" when the completed result set is loaded in Data Analysis

Problem:

Bracketing mode specified in sequence table is not properly saved after data acquisition. When the completed result set is loaded in Data Analysis, the bracketing mode is reset back to "None". This issue is only observed when a sequence has a "Create a report" line defined.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLAb CDS v2.7 Update04.


KPR#:786509  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Acquisition

One-line Description:

Sequence submitted from Sample Scheduler failed to run when fraction collection is disabled in the specified acquisition method.

Problem:

Sequence submitted from Sample Scheduler failed to run when fraction collection is disabled in the specified acquisition method.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 04.


KPR#:791399  Product:OpenLAB - CDS2    CDS 2.7,CDS FR8

Keyword: Acquisition

One-line Description:

Change in status of the GC not being properly broadcast to external interface.

Problem:

A third party interface checks the software status in specific periods and then initiates a single run when the system is ready. The system does not always update the interface with GC readiness state resulting in runs being missed. Restarting the software resolves the issue temporarily.

Temporary Solution:

n/a

Fix Information:

The issue will be fixed in a future release.


KPR#:935393  Product:OpenLAB - CDS2    CDS 2.7 Update 03

Keyword: Acquisition

One-line Description:

A certain injection line is locked from being edited in a running sequence

Problem:

When editing a running sequence, if the injection source of the current acquiring line is "no injection/instrument blank" or "external", then its adjacent pending sequence line is locked from being edited.

Temporary Solution:

n/a

Fix Information:

The issue will be fixed in a future release.


KPR#:936041  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Acquisition

One-line Description:

Run queue stays in "Paused" state after the current acquiring sequence is aborted due to missing vials

Problem:

Run queue stays in "Paused" state after the current acquiring sequence is aborted due to missing vials. As a result, the subsequently submitted sequence stays in "Pending" state and will not start until user explicitly clicks to resume the run queue.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLAb CDS v2.7 Update04.


KPR#:936076  Product:    CDS 2.7,CDS FR8

Keyword: Acquisition

One-line Description:

Not able to select delay sensor for Delay Volume Calibration when two or more fraction collectors are present in the instrument configuration

Problem:

User is not able to select delay sensor of interest for Delay Volume Calibration when two or more fraction collectors are present in the configured instrument. This issue is observed on all localized systems. 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed in a future release.


KPR#:937168  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Acquisition

One-line Description:

"Failed to set resource properties for SQ" exception thrown when performing retrieve method from instrument by an SDK based application

Problem:

An SDK based application failed to upload method from Agilent LC/SQ MSD system. This is because the single quad MS detector does not support method upload, hence an exception is thrown.

Temporary Solution:

n/a

Fix Information:

The issue will be fixed in a future release.


KPR#:947599  Product:OpenLAB - CDS2    CDS 2.7 Update 02

Keyword: Acquisition

One-line Description:

Sequence can't be opened for editing

Problem:

If the AIC registration uses a different OpenLab Server name (host name only or fully qualified domain name) than a client, running sequences can't be edited.

Temporary Solution:

Always use the fully qualified domain name (FDDN) for any configuration or registration task.

Fix Information:

The issue will be fixed in a future release.


KPR#:969144  Product:OpenLAB - CDS2    2.5 Update 12

Keyword: Acquisition

One-line Description:

Unhandled exception occurs upon launching instrument or viewing a running sequence

Problem:

Microsoft .NET unhandled exception occurrs upon launhcing instrument or viewing a running sequence. The exception is caused by imporper handling of method override parameters columns in the sequence table on Agilent LC with driver version 3.6 or higher or LCMS instruments with the following scenarios:

1. When the instrument client tries to load last opened legacy sequence file created prior to LC driver update.
2. When viewing a currently running sequence which is submitted via API using a csv file.

Temporary Solution:

As a workaround, for user A who has the issue launching LC instrument, another user B could open the sequence file, make any change to the sequence (for instance adding a description), and then save it (using the same sequence file name).

Fix Information:

The issue is fixed in OpenLab CDS v2.6 and will be fixed with a future update for OpenLab CDS v2.5.


KPR#:988157  Product:OpenLAB - CDS2    CDS 2.7 Update 01

Keyword: Acquisition

One-line Description:

Result set loaded in Data Analysis is found missing injection(s)

Problem:

When an acquired and completed result set is loaded in Data Analysis, some injection(s) are found missing, though all data are available in the designated storage. This issue may occur when user clicks "Review completed injections" at the same time closing a previously launched "Review completed injections" session. As a result, acquisition is not aware that DA is launched in "Review" mode. User then processes and save results in restricted DA after one or more injections are acquired and completed. This action will overwrite acaml and lose the completed injection(s).

Temporary Solution:

n/a

Fix Information:

The issue will be fixed in a future release.


KPR#:989142  Product:OpenLAB - CDS2    CDS 2.7 Update 04

Keyword: Acquisition

One-line Description:

"Failed to process injection" occurs due to invalid xml characters entered in sample description

Problem:

When invalid xml characters are used in sample description in single sample analysis or sequence table, during data acquisition, an error "Failed to process injection" is thrown, rx file cannot be generated. 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed in a future release.


KPR#:991150  Product:OpenLAB - CDS2    CDS 2.7 Update 04

Keyword: Acquisition

One-line Description:

Run Queue displays wrong sequence name when an untitled sequence run as separate single injections

Problem:

When an untitled sequence by importing from a result set is submitted as separate single injections, the sequence name being displayed in the run queue is the name of the sequence imported from the result set. This is not a correct behavior. The untitled sequence is automatically saved using the result name specified in the result name field at the time of submission. 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed in a future release.


KPR#:1030169  Product:OpenLAB - CDS2    CDS 2.7 Update 03

Keyword: Acquisition

One-line Description:

Importing a sequence CSV file failed with error.

Problem:

Starting from OpenLab CDS v2,7 Update 03, a sequence CSV/TXT file that is saved in ANSI encoding cannot be imported. This is to support importing CSV/TXT files with special characters on localized systems. Sequence CSV/TXT files must be saved in the format of UTF-8 to ensure a successful import.

Temporary Solution:

n/a

Fix Information:

Sequence CSV/TXT files must be saved in the format of UTF-8 to ensure a successful import.


KPR#:174167  Product:OpenLAB - CDS2  Intelligent Reporting  2.2

Keyword: Acquisition,Data Analysis

One-line Description:

Acquisition setpoints for single injection not reflecting the parameters used

Problem:

When acquiring and processing a single injection, the acquisition and processing method linked to the results belong to the master method folder from the acquisition project.

If the acquisition set points from the acquisition method are changed after acquisition, the acquisition setpoints in data analysis and generated report of the injection will reflect the new method acquisition parameters and not the acquisition parameters used when the injection had been performed. 

This relates to the topic single injection and method linkage.

Temporary Solution:

n/a

Fix Information:

This will be fixed in a further software release.


KPR#:940702  Product:OpenLAB    2.6H2

Keyword: Admin Reports

One-line Description:

Roles and Privileges Report causes error

Problem:

With MassHunter Walkup software the Roles and Privileges Report causes error

Temporary Solution:

n/a

Fix Information:

Is fixed in OpenLab CDS 2.7


KPR#:244534  Product:    ECM XT v2.3

Keyword: Administration

One-line Description:

New users don't see data and projects in Content Manager

Problem:

New users don't see data and projects in Content Manager. The alfresco.log file shows errors like
------------------------------------
ERROR [org.quartz.core.JobRunShell] Job DEFAULT.ldapPeopleJobDetail threw an unhandled Exception: org.springframework.dao.DataIntegrityViolationException: No property value exists for ID 2393922 at org.alfresco.repo.domain.propval.AbstractPropertyValueDAOImpl.getPropertyById(AbstractPropertyValueDAOImpl.java:848)
------------------------------------
This error prevents successful synchronization between Content Management and Shared services database, so new users do not get the permissions assigned that were set in the OpenLab Control Panel.
The cause of this problem are competing synchronization processes were one process fails as the other process already did start deletion of ID's.

Temporary Solution:

To resume synchronization between Content Management and Shared Services database again, use the following commands to delete the orphaned ID's:
delete from alf_prop_unique_ctx where prop1_id = 2393922 
delete from alf_prop_root where id = 2393922
The commands have to be adapted for the ID listed in the alfresco.log file.
These commands might have to be repeated several times for other ID's until synchronization works again. 

Fix Information:

Fixed in 2.4


KPR#:376731  Product:    2.4

Keyword: Administration

One-line Description:

Not possible to delete project related files  form the Content Management user interface.

Problem:

Delete processing method, delete sequence templates or delete reports templates isn’t working via DA. Even when all available privileges except “everything” are given to the user. Directly from CM it’s also possible.


With the privilege "Manage Security" you can delete files/folders in Content Management - as long as the files/folders are not within a project! When in a project, only projects related privileges are applied, therefore it will not be possible to delete files in a project if you have the Manage Security privilege
 Inside a project, there is also a role called everything. If you grant this role to a user within that project, he will be able to do everything, including deleting files.

Temporary Solution:

n/a

Fix Information:

Manuals and online help have been improved to point this behavior out more clearly in the version 2.5


KPR#:477707  Product:    

Keyword: Administration

One-line Description:

No specific privilege is required to access the CM Admin console

Problem:

The Admin Console of the Content Management Web page can be opened by any user with the privilege "Project - Access Content using Web client".

Temporary Solution:

The Admin Console is read only and no information that compromises security is available on the Admin page

Fix Information:

n/a


KPR#:487437  Product:    ECM XT v2.5

Keyword: Administration

One-line Description:

Java JMX RMI vulnerability

Problem:

Java JMX RMI is accessible with common credentials (unauthenticated check). This could be a security issue on an OpenLab CDS Workstation Plus, an OpenLab Server or an OpenLab ECM XT Server.

Temporary Solution:

On OpenLab Server or ECM XT v2.5, add the following line to the alfresco-global.properties file to resolve the issue.

messaging.broker.url=vm://localhost?broker.persistent=false&broker.useJmx=false

Fix Information:

This issue is resolved in version OpenLab Server v2.6 and OpenLab ECM XT v2.6


KPR#:534773  Product:    ECM XT v2.6

Keyword: Administration

One-line Description:

Restore fail when the new server is on a different subnet

Problem:

When you have a 2-server system with postgres, restore fail with the Agilent OpenLab Restore Utility when the new server is on a different subnet or you try to restore on a All-in-One server.

The restore will fail at the end while running the Server Configuration Utility.

Temporary Solution:

Workaround1:  When the new 2-server environment is in a different subnet 
Edit the pg_hba.conf on the new db server to reflect the correct subnet
Run the Server Configuration Utility (from the start program menu)Run the restore utility and select to run the Verification Only

Workaround2:  When you restore on an All-in-one server
Rerun the Restore utility and use the hostname of the new server (don't use localhost)

 

Fix Information:

n/a


KPR#:539989  Product:    ECMXT 2.4 Update 01

Keyword: Administration

One-line Description:

A new domain user can't create projects

Problem:

Although a user has the required privileges assigned via a domain group, it is not possible to create a new project.

Temporary Solution:

The user will be able to create a new project after the server is restarted. In case of a cluster system, the complete cluster needs to be restarted.

Fix Information:

This is fixed in OpenLab CDS 2.5


KPR#:549030  Product:    ECM XT v2.5

Keyword: Administration

One-line Description:

Archive fails if a file with the same name has already been archived

Problem:

If a user attempts to archive a file that has the same name as a file that already exists in the archive location, the archive will fail. 

Temporary Solution:

Dearchive the original file before uploading the new file with the same name. Then upload the new file as a new version of the original file. All versions of that file can then be archived without error. 

Fix Information:

n/a


KPR#:567527  Product:    ECM XT v2.6H2

Keyword: Administration

One-line Description:

Backups can fail if the available C disk storage space is too small

Problem:

During the backup process, the database is cached on the C drive before it is moved to the specified backup destination. If the C drive is too small to store the database cache, then the backup will fail. 

Temporary Solution:

n/a

Fix Information:

This is resolved in the 2.6 Backup & Restore update.


KPR#:567986  Product:    2.6

Keyword: Administration

One-line Description:

Backup aborts due to timeout error

Problem:

In case of a slow connection between the OpenLab or ECM XT Server and an external Microsoft SQL Server, the backup execution might run into a timeout error.  This is due to a built-in timeout of 30 sec. for a SQL command execution.  The issue has been observed sporadically for servers with version 2.6. 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed by a separate release of the backup tool, which is planned for Nov. 2021. 


KPR#:577035  Product:    PL 1.7

Keyword: Administration

One-line Description:

Installation stalls at Agilent Distributed Transaction coordinator install step 

Problem:

The installation stops at the Agilent Distributed Transaction coordinator install step. The distributed-transaction-coordinator-configurator.log shows:

[ERR] MigrateSchema:
Configuration step has failed.
System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.

The CertService.log shows
[ERR] CustomServiceBase - OnStart error
System.InvalidOperationException: Requested domain name 'CSM' does not match the service's domain 'CSM'
at Agilent.OpenLab.CertService.CertServiceCore.Certificates.CertFactoryService.GetServerCert(String hostName, String domainName, IEnumerable`1 dnsSuffixes) 

The problem is caused by a domain name that does not conform to the RFCs/standard. In this case it was missing the top level domain.
Two letter domain names that are not routed on the internet cause the same problem.

Temporary Solution:

Change the domain name to a domain name that matches the RFCs/standards for non routable domains.

Fix Information:

Will not be fixed


KPR#:582137  Product:    2.6

Keyword: Administration

One-line Description:

Backup Utility fails if IP address is used for DB server connection

Problem:

The backup Utility fails if the IP address of the database server is used for the DB server connection in the server configuration.

Temporary Solution:

Do not use the database server IP address for configuration. Always use the host name.

Fix Information:

OpenLab Server/ECM XT uses standard TCP/IP protocols to communicate
between the server and client computers. For optimum performance, the
network must meet the design criteria for available bandwidth, IP address
assignment, name resolution, and appropriate isolation of the lab subnet from the corporate network. The usage of the Hostname for the Database server is required in case of a separate DB-Server is required.


KPR#:588447  Product:    2.5

Keyword: Administration

One-line Description:

If one archive job fails, the others should continue

Problem:

If multiple folders are queued to be archived, the failure of one archive job will prevent the remaining folders in the queue from being successfully archived. Any new folder selected to be archived will also fail if there is currently a failed archive job in the queue. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.5 Update 11 and OpenLab ECM XT 2.5 Update 06, as well as OpenLab CDS 2.7 and OpenLab ECM XT 2.7


KPR#:588450  Product:    2.5

Keyword: Administration

One-line Description:

Archive jobs get stuck, requiring a cleanup

Problem:

If an archive job fails, it will remain in the archive queue until it is manually cleaned up.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.5 Update 11 and OpenLab ECM XT 2.5 Update 06, as well as OpenLab CDS 2.7 and OpenLab ECM XT 2.7


KPR#:588458  Product:    2.5

Keyword: Administration

One-line Description:

Archive job in a sub-folder should be removed when manually archiving a parent

Problem:

If a successfully archived folder contains a sub-folder with an automatic archive task assigned to it, the sub-folder's automatic archive task will remain listed in the Automatic Archive Tasks page of the Content Browser Admin Console. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.5 Update 11 and OpenLab ECM XT 2.5 Update 06, as well as OpenLab CDS 2.7 and OpenLab ECM XT 2.7


KPR#:600186  Product:    ECM XT v2.7,2.6

Keyword: Administration

One-line Description:

Data files with names including semicolons (;) cannot be uploaded to Content Management

Problem:

In OpenLab CDS 2.6, semicolons (;) should not be used when naming a data file. Data files with names including semicolons will trigger a system error in the File Upload Queue and will not be automatically uploaded to Content Management

Temporary Solution:

n/a

Fix Information:

This defect is fixed in OpenLab ECM XT 2.6 Update 06 / OpenLab CDS 2.6 Update 09 and is also fixed in the 2.7 release of OpenLab ECM XT, OpenLab Server, and OpenLab CDS.


KPR#:663493  Product:    ECM XT v2.5

Keyword: Administration

One-line Description:

OpenLab ECM XT not affected by security issues in log4j-1.2.17

Problem:

OpenLAB ECM XT is not using non-default logging configurations that include the JMS Appender. So it is not vulnerable to the known exploits. See
https://solr.apache.org/security.html#apache-solr-affected-by-apache-log4j-cve-2021-44228

Temporary Solution:

n/a

Fix Information:

No fix planned


KPR#:687074  Product:    2.4

Keyword: Administration

One-line Description:

Customer IT scan identified vulnerability CVE-2021-4104

Problem:

After a regular vulnerability scan the OpenLab Server / ECM-XT system is classified as Vulnerable to CVE-2021-4104 NVD - CVE-2021-4104 (nist.gov)

Temporary Solution:

N/A

Fix Information:

According to https://hub.alfresco.com/t5/alfresco-content-services-forum/log4j-vulnerability-impact-on-alfresco-community-edition/m-p/311033#M26495 OpenLab Server / ECM-XT is not vulnerable to CVE-2021-4104 NVD - CVE-2021-4104 (nist.gov).


KPR#:708407  Product:    PL 1.6

Keyword: Administration

One-line Description:

Version mismatch in SVT for Data Collection Agent and Service

Problem:

On running the SVT tool, the Software Verification Report returns different versions for:

OpenLab Data Collection Agent and
OpenLab Data Collection Service

The Base Revision Number on the header of the SVT Report is reported as 1.5.0 while on the detailed table for the dlls and under the Programs and Features of the Windows Control Panel Panel version 1.6.0.45 is reported.

Temporary Solution:

N/A

Fix Information:

The correct base version is: 1.6.0.

Version mismatch was corrected in later CDS versions.


KPR#:267323  Product:    ECM XT v2.3,2.4

Keyword: Administration,User Interface

One-line Description:

Activity Log in OLCP does not record the Application name when login from the Web UI

Problem:

The Activity Log in the OpenLab Control Panel does not record the Application Name (e.g. Content Management) when a user connect to the Content Management web interface, only the action of login in and the user name is recorded.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab Server v2.5 and Openlab ECM XT v2.5


KPR#:119673  Product:OpenLAB - CDS2  Acquisition  2.0 Hotfix 01

Keyword: Audit Trail

One-line Description:

Audit Trail shows "Unknown" user and "Manual Control" category when running method with "Acquire" option unchecked

Problem:

When you run a VWD method that has the Signal A "Acquire" check box not selected, the Audit Trail Report documents the event with "Unknown" user, "Manual Control" category, "[VWD] Changed Signal Wavelength from 250 nm to 265 nm" in the description, even though 265 nm is not specified in the method. From the  VWD Instrument Status, the lamp wavelength never changes to 265 nm.

Temporary Solution:

n/a

Fix Information:

This issue will be fixed in a future revision of OpenLAB CDS.


KPR#:120285  Product:OpenLAB - CDS2    2.1 (FR1),2.3,2.2

Keyword: Audit Trail

One-line Description:

Audit Trail shows "Unknown" user if you make changes to current running method

Problem:

If the user makes changes to the current running method either from instrument front panel or Instrument Status Dashboard, the Audit Trail shows "Unknown" user name instead of the actual login user name.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:171556  Product:OpenLAB - CDS2    2.2

Keyword: Audit Trail

One-line Description:

Audit trail shown “Unknown” in the Manual Control category for method changes in running sequence

Problem:

When acquiring a sequence, if the method settings are changed (i.e. accessing the sequence table and change “Volume”), the new settings are reflected on the system. However, the Audit Trail records that the changes are made by "Unknown” in the Manual Control category rather than the current logged in user.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 by the "Take Control" feature that allows only one Client to take the control of changing instrument parameters and the name of the user who has taken control is logged in Audit Trail.


KPR#:220418  Product:OpenLAB - CDS2    2.3

Keyword: Audit Trail

One-line Description:

Review button in Audit Trail is disabled for entry "Upgraded method from previous version"

Problem:

After upgrading from OpenLab CDS v2.1 to OpenLab CDS v2.3, the Review button in the Audit Trail is grayed out for the "Upgraded method from previous version" entry.

Temporary Solution:

To get the Review button enabled, the user needs to close Audit Trail window and then save the method as new name.

Fix Information:

This issue is fixed in the OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 04.


KPR#:229036  Product:OpenLAB - CDS2  Acquisition  2.3

Keyword: Audit Trail

One-line Description:

Audit trail table in sequence report printed from instrument client is spanned in two rows for each entry

Problem:

Audit trail table in sequence report printed from instrument client is spanned in two rows for each entry. The bold text of the first two Title lines describes the following row contents.

First line: User name - Date - Category - Description 
Second line: Reviewed - Version - Host name - Reason

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:288861  Product:OpenLAB - CDS2    2.3 Update 05

Keyword: Audit Trail

One-line Description:

Reprocessing injection triggers log with different wording in audit trail and activity log

Problem:

Accomplished reprocessing in Data Analysis of injections is logged in the injection and activity logs as "Injection successfully reprocessed", while it stands as "Injection successfully processed" in the audit trail entry of these injections.

As one refers to the initial processing of the injection, and the second to repeating the processing process. 
The difference of the two wordings can affect customers while reviewing the integrity of the results documentation. 
For this context, this known problem report entry can be used to document the deviance observed in results activity logs (injection or system wise) and the audit trail entries.

Temporary Solution:

n/a

Fix Information:

The entries stated in activity logs as well as audit trails will be revised and fixed in a future software revision.


KPR#:297766  Product:PerkinElmer GC  M8242BA PerkinElmer GC  PEClarusGC_OLCDS_V1.0.21.1

Keyword: Audit Trail

One-line Description:

Method Audit Trail Incorrectly References Detector A Gas 2 as Gas 3  

Problem:

Method report only contains a reference to Detector A Gas 1 and 2. However, method audit trail incorrectly references Detector A Gas 2 as Gas 3.

Temporary Solution:

N/A

Fix Information:

This will be addressed in the future revisions.


KPR#:303841  Product:OpenLAB - CDS2    2.3 Update 05

Keyword: Audit Trail

One-line Description:

Reprocessing injection triggers log with different wording in audit trail and activity log

Problem:

Accomplished reprocessing in Data Analysis of injections is logged in the injection and activity logs as "Injection successfully reprocessed", while it stands as "Injection successfully processed" in the audit trail entry of these injections.

As one refers to the initial processing of the injection, and the second to repeating the processing process. 
The difference of the two wordings can affect customers while reviewing the integrity of the results documentation. 
For this context, this known problem report entry can be used to document the deviance observed in results activity logs (injection or system wise) and the audit trail entries.

Temporary Solution:

n/a

Fix Information:

The entries stated in activity logs as well as audit trails will be revised and fixed in OpenLab CDS v2.5.


KPR#:303980  Product:OpenLAB - CDS2    2.4,2.3 Update 05

Keyword: Audit Trail

One-line Description:

Injection time for imported ChemStation data is rounded down to the minute

Problem:

Injection time for imported ChemStation data is rounded down to the minute so seconds are always shown as :00 in the injection list. The date and time otherwise is accurate. 
This is limited data acquired with a G1946A or G1946B LC/MSD.

Temporary Solution:

Make note that seconds are always shown as :00 for imported ChemStation data and keep a copy of this software status bulletin as required

Fix Information:

This issue will be considered for a fix in a future software release.


KPR#:307681  Product:OpenLAB - CDS2    2.3 Update 04

Keyword: Audit Trail

One-line Description:

Sequence/method loses its audit trail if it is saved with same name

Problem:

Two sequences/methods (A and B) exist, each one with its own Audit Trail (ATA1 and ATB1, respectively). If sequence/method A is saved as sequence/method B, then the audit trail of the original sequence/method (ATA1) is lost. 

This issue also can occur with sequence templates and sample preparation methods.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, CDS v2.4 Update 07, and CDS v2.3 Update 07.


KPR#:348093  Product:OpenLAB - CDS2    2.3,2.4

Keyword: Audit Trail

One-line Description:

User who last modified and saved the method appears in method audit trail upon resolving method resolution

Problem:

When a method was last saved by user A was opened by user B on an instrument where a method resolution was involved, the method audit trail records User A for that change. 

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. This issue has been fixed in OpenLab CDS v2.3 Update 11, OpenLab CDS v2.4 Update 11, and OpenLab CDS v2.5.


KPR#:378080  Product:OpenLAB  Shared Services  2.3,2.4

Keyword: Audit Trail

One-line Description:

E-Signature description not automatically updated for new created user

Problem:

In case the descriptions of the different e-signature levels got changed and a new user gets created, the old descriptions might appear for this user.

Temporary Solution:

After creating a new user open the Edit signatures settings in the OpenLab Control Panel (Projects -> Edit Signature Settings). Check in the levels and users/groups tab for the updated description. Close the window with ok.

Fix Information:

n/a


KPR#:435442  Product:OpenLAB - CDS2    2.3,2.4,2.5,2.6

Keyword: Audit Trail

One-line Description:

Processing method audit trail shows incorrect values after changing values in signals smoothing tab

Problem:

Changing the Number of Points in Processing method > General > Signals > Smoothing to a value higher than the accepted range will report a wrong value in the processing method audit trail after saving the method.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6, OpenLab CDS v2.5 Update 5, and OpenLab CDS v2.4 Update 11.


KPR#:449320  Product:OpenLAB - CDS2    2.5,2.6

Keyword: Audit Trail

One-line Description:

No record in Audit Trail when disabled calibration points are re-enabled after reprocessing 

Problem:

When a result set that has disabled calibration points is reprocessed, the disabled points are enabled again, but there is no record in the Audit Trail that the points have been reactivated.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 03.


KPR#:450949  Product:OpenLAB - CDS2    2.4,2.5,2.4 Update 06

Keyword: Audit Trail

One-line Description:

The original user who created the sequence is listed in the sequence audit trail as the user who imported the sequence from a result set 

Problem:

When using the function "Import Sequence from Result set" to create a new sequence, the user that originally created the sequence is listed as user in the first entry of the audit trail. Subsequent entries are correctly listing the logged on user.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:467098  Product:OpenLAB - CDS2    2.6

Keyword: Audit Trail

One-line Description:

Processing method audit trail not displayed from processing method settings after loading new data

Problem:

When opening the audit trail in the properties tab of a processing method it might happen that the audit trail will not be visible. This only occurs if the scaling of the display is set to 125%.

Temporary Solution:

Either open the method audit trail directly from the Audit/E-Sign tab on the ribbon bar or change the display scaling to 100%.

Fix Information:

This issue is fixed in OpenLab CDS v2.6


KPR#:468541  Product:OpenLAB - CDS2    2.6H1

Keyword: Audit Trail

One-line Description:

'Save Method As' generates incorrect method audit trail entry for UV reference spectrum

Problem:

If a UV reference spectra gets added and immediately removed on a saved 3D UV Quantitative processing method, and afterwards the method is being "saved as" another method, the entry for removing the UV reference spectrum is shown in Audit Trail.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7


KPR#:529592  Product:OpenLAB - CDS2    2.5 Update 05

Keyword: Audit Trail

One-line Description:

Result set name not recorded in activity log after import

Problem:

After importing an .olax file, the activity log records only the .olax file name and not the imported result set name. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7, OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 08


KPR#:548332  Product:OpenLAB - CDS2    2.3,2.4,2.5,2.6,CDS 2.7

Keyword: Audit Trail

One-line Description:

Renaming compound creates calibration curve removal entry in audit trail

Problem:

Renaming a calibrated compound creates an Audit Trail entry "Removed method calibration curve for compound '<old compound name> - <signal>'"

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7.


KPR#:555984  Product:OpenLAB - CDS2    2.3

Keyword: Audit Trail

One-line Description:

Some of the Injection audit trail entries may not be recorded due to a failure downloading of a result set

Problem:

When loading a result (single sample or result set) and the corresponding rx file could not be downloaded (e.g. network issues), then on saving this result creates a new rx file. This new rx file is missing the audit trail entries from the previous one, which could not be downloaded. Therefore, the audit trail was lost, and the injection number will be displayed as "0".

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7, OpenLab CDS v2.6 Update 05, OpenLab CDS v2.5 Update 09 and OpenLab CDS v2.4 Update 11.


KPR#:606512  Product:OpenLAB - CDS2    2.4 Update 10

Keyword: Audit Trail

One-line Description:

User ID is used to record injection audit trail entries under certain circumstancess

Problem:

If a user has both Full Name and User ID, Full Name will be used for audit trail record entries. However, under certain circumstances, for example, during a sequence run, when the instrument client is closed, for the subsequent injections, entries of ignored method changes due to dynamic configuration changes during a run are recorded under User ID.

Temporary Solution:

n/a

Fix Information:

This issue will be fixed in a future release.


KPR#:653350  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Audit Trail

One-line Description:

Processing method audit trail entry for existing “Relative from” option is shown incorrect when changed from “On blank” to” On Current”.

Problem:

Processing method audit trail entry for existing “Relative from” option is shown incorrect when it gets changed from “On blank” to "On Current" or vice-versa.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7, OpenLab CDS v2.6 Update 07, and OpenLab CDS 2.5 Update 11.


KPR#:727200  Product:OpenLAB - CDS2    CDS FR8

Keyword: Audit Trail

One-line Description:

Modifying properties of MS library report snippet will not get recorded in the report template audit trail.

Problem:

Modifying properties of MS library report snippet will not get recorded in the report template audit trail.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02.


KPR#:732157  Product:OpenLAB - CDS2    2.5,2.6,CDS 2.7

Keyword: Audit Trail

One-line Description:

User is not prompted to enter 'Reason for Changes' when linking method

Problem:

When the Method Audit Trail Settings of a project are configured to 'Automatically enable audit trail' and 'Prompt for reason when saving methods', users are prompted for a reason when saving a result set method as a new master method, but not when they are linking a master method to data files in a result set (saving a master method as a result set method). After linking, the reason field is empty for the related entries in the method audit trail. 

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03 and OpenLab CDS v2.6 Update 09.


KPR#:183239  Product:OpenLAB - CDS2  Acquisition  2.0,2.1 (FR1),2.2

Keyword: Audit Trail,Workflow

One-line Description:

Sequence/sample reports and Injection Audit Trail only show user who submitted sequence, not user who modified running sequence 

Problem:

The sequence/injection reports and Injection Audit Trail show the user who submitted the sequence, not the actual user who modified (e.g., deleted or added injections, etc.) the running sequence.

Temporary Solution:

To see the actual user who modified (deleted or added injections, etc.) the sequence, you need to refer to the Sequence Audit Trail. 

Fix Information:

n/a


KPR#:44803  Product:OpenLAB - CDS2  M8370AA  2.1 (FR1)

Keyword: Calibration

One-line Description:

Performing MS Quantitation using OpenLAB CDS ChemStation data

Problem:

1) User loads a data set acquired in OpenLAB CDS 2.0 and creates a quantitation method (based on TICs or EICs).
2) A user imports a ChemStation file and links to the same recently created OpenLAB CDS 2.0 method.
3) On linking a reprocess is performed and the following behavior occurs:
  a. If EIC compounds were created then those EICs will be extracted and shown to the user in the ChemStation file also.
  b. However no peaks will be identified in the EIC or TIC due to signal naming (in ChemStation MSD1 versus Excalibur MS1).

Temporary Solution:

N/A

Fix Information:

This issue will be fixed in future version.


KPR#:44942  Product:OpenLAB - CDS2  Intelligent Reporting  2.0

Keyword: Calibration

One-line Description:

Calibration curve update timestamp for missing compound 

Problem:

In reporting, the calibration curve update time stamp of the missing compound in the analysis will appear with like "1/1/0001 1:00:00 AM".
This is due to the fact the calibration curve cannot be updated for this missing compound.

Temporary Solution:

Use a filter in the calibration curve report item. Use the following expression in the filter:
Expression: Compound_Type
Operation: <>
Value: 5 

Fix Information:

This issue is fixed in OpenLAB CDS 2.1


KPR#:44965  Product:OpenLAB - CDS2  Intelligent Reporting  A.01.01.113

Keyword: Calibration

One-line Description:

Data field CalibCurve_CorrCoefficient is not properly labeld

Problem:

Data reprocessed in OpenLAB CDS ChemStation and OpenLAB CDS EZChrom will return the coefficient of determination "r^2" for the  field "CalibCurve_CorrCoefficient", rather than the correlation coefficient "r".

Temporary Solution:

Change the the data field label of your templates to "Corr. Coeff. r^2"  or "Correlation r^2"

Fix Information:

The default labeling will be changed in a future release


KPR#:98815  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Calibration

One-line Description:

Log / Log calibration curve model not drawn correctly in the report printout

Problem:

Calibration curve of type Log / Log is not drawn correctly. 
Negative values of the log(amount) response will not be drawn correctly.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in CDS v2.2


KPR#:395508  Product:OpenLAB    2.4

Keyword: Calibration

One-line Description:

Help and Learning needs updated statement regarding all calibration options or levels are supported with timed groups

Problem:

In OpenLab CDS v2.4 in Help and Learning, the following statement is true for linear curve, but not for quadratic curve with a negative power. Further clarification is needed to supplement this statement.

"A timed group can be quantified according to its own calibration curve. All calibration options or levels are supported." 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5. In OpenLab Help and Learning, under Data Analysis > Calculations and Background References > Quantitation > Quantitation of groups > Definition of a timed group, the following paragraphs have been added:

Caution: As Timed Groups use the calibration parameters of the whole group, caution should be taken when using with non-linear and/or calibration curves with a large offset.

Usage of a Timed Group with non-linear calibration curves is not recommended as it will calculate potentially imprecise results due to the non-commutative nature of the calculations.

If a group calibration curve has a significant off-set (i.e. a large intercept (b) value), the offset gets equally distributed across all peaks found within the time group windows. The equal distribution may not describe each compound adequately.


KPR#:1  Product:SS420x  SS420x RC.NET driver  A.01.01

Keyword: Configuration

One-line Description:

Instrument opened with a channel conflict is in a quasi-Not Connected state

Problem:

When a specific SS420x channel has been configured to more than 1 available instrument an expected conflict occurs however the OpenLAB CDS instrument connection is not closed automatically and stays open. The user must close the instrument connection manually in order to resolve the conflict.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:2  Product:SS420x  SS420x RC.NET driver  A.01.01

Keyword: Configuration

One-line Description:

COM port information for clients does not match AIC COM port information

Problem:

When configuring the SS420x Interface in a distributed (AIC) system, you must configure an available COM port only on the AIC. Configuring a COM port shown as available on a client will not work.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:44563  Product:OpenLAB - CDS2  Acquisition  2.0

Keyword: Configuration

One-line Description:

Canceling out of instrument auto configure still deletes all previous configurations

Problem:

If you've configured your instrument and accidentally press the "autoconfigure" button again and try to cancel - it deletes your instrument configuration and you have to perform the configurations all over again.

Temporary Solution:

n/a

Fix Information:

It is fixed in OpenLAB CDS 2.1


KPR#:146950  Product:Waters LC  M8505AA/BA Waters ACQUITY/Alliance  ACQUITY_A.01.01

Keyword: Configuration

One-line Description:

Using OpenLAB CDS Waters Acquity driver the PDA ( 3D option) is pre-set as default values as well for 2D Detectors

Problem:

Using OpenLAB CDS Waters Acquity driver the PDA (3D option) is pre-set as default values as well for 2D Detectors.
In case a 2D detector is used the system will ask the user to enter a 3D license.

Temporary Solution:

Deselect the checkmark from the PDA/3D option in the configuration dialog box of the OpenLAB CDS.

Fix Information:

n/a


KPR#:195581  Product:OpenLAB  Sample Scheduler  2.1

Keyword: Configuration

One-line Description:

Unconfigured Sample Scheduler Agent causes Windows logs on CDS 2.3 AIC's

Problem:

On CDS 2.3 AIC's a Sample Scheduler Agent gets installed by the CDS installer as default. This Agent is not configured to a Sample Scheduler installation. As long the Sample Scheduler Service is running without being configured it will cause frequently windows log entries of termination and restart. 

Temporary Solution:

Disable the Sample Scheduler Agent Service when it is not needed

Fix Information:

This problem is fixed in OpenLab CDS 2.4 and in OpenLab CDS 2.3 Update 04


KPR#:480262  Product:OpenLAB - CDS2    2.5

Keyword: Configuration

One-line Description:

Authentication issue in a multi-domain environment

Problem:

In an Active Directory multiple domain setup, users can be defined in one domain and assigned to a group in a different domain. While the import itself of such a user group into OpenLab Shared Services is possible, a subsequent authentication only works if the users are in the same domain as the imported group. This is also true for universal groups.

Temporary Solution:

User groups that are in the same domain as the users do not exhibit the issue.

Fix Information:

The issue is planned to be fixed in a future OpenLab CDS release.


KPR#:592977  Product:OpenLAB    PL 1.6

Keyword: Configuration

One-line Description:

Logon to OLCP is not possible

Problem:

In case of a OpenLab Server in the cloud (A SaaS implementation) in some instances the logon to the OLCP is not possible from an on-premise client. The olcp_main.log on the client shows Exception: System.Net.Sockets.SocketException (No such host is known).
This problem can reoccur after the Server configuration utility is run, as the changes implemented following the "OpenLab CDS / Configuration in the Cloud" (Document No: D0010651 Rev. A April, 2021) manual will be reverted when the Server configuration utility is run.

Temporary Solution:

A solution for this is available in the "OpenLab CDS / Configuration in the Cloud" (Document No: D0010651 Rev. A April, 2021) manual.
Follow the procedure from the OpenLabCloudConfiguration.pdf manual in the section "Update OpenLab Shared Services Configuration"

Fix Information:

A solution for this is available in the "OpenLab CDS / Configuration in the Cloud" (Document No: D0010651 Rev. A April, 2021) manual.
Follow the procedure from the OpenLabCloudConfiguration.pdf manual in the section "Update OpenLab Shared Services Configuration"


KPR#:602493  Product:OpenLAB - CDS2  Acquisition  2.6,2.6 Update 03

Keyword: Configuration

One-line Description:

Instrument can't be configure with TLS 1.0 disabled

Problem:

If TLS 1.0 is disabled the error message "Unable to configure instrument, the connection timed out" is displayed when the instrument configuration is started.

Temporary Solution:

Enable TLS 1.0 on the AIC and the client for instrument configuration.

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 07.


KPR#:733079  Product:OpenLAB    2.6H2

Keyword: Configuration

One-line Description:

Slow login performance when server and user domain don't match forest name

Problem:

The login performance is slow and the server.log file on the OpenLab Server shows the entry "Global catalog for the domain <AAA.BBB> was not found".
This is caused when the user and server domain name don't match the forest name, for example.
Doman name: AAA.net
Forest Name: BBB.net
In cases like this, CDS and ECM XT do not use the Global Catalog, hence login slowness can be observed. 

Temporary Solution:

n/a

Fix Information:

This is fixed in version 2.7Update02


KPR#:751581  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Configuration

One-line Description:

Multiple domain support is lost after upgrade

Problem:

Multiple domain support is lost after upgrading from OpenLab CDS v2.5 or v2.6 to v2.7. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 Update 01.


KPR#:751589  Product:OpenLAB - CDS2    2.6

Keyword: Configuration

One-line Description:

CDS 2.7 won't add user in a multi-forest domain

Problem:

Failed adding and authenticating users from a multi-domain forest. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed with CDS 2.7 Update 01


KPR#:787329  Product:OpenLAB - CDS2    2.6 update 09

Keyword: Configuration

One-line Description:

Unable to start Agilent OpenLab Data Collection Service after installing OpenLab CDS 2.6 update 09

Problem:

Unable to start Agilent OpenLab Data Collection Service after installing OpenLab CDS 2.6 update 09

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.6 Update 10.


KPR#:465565  Product:OpenLAB - CDS2  Intelligent Reporting  2.5

Keyword: Customization

One-line Description:

PDF extraction failing

Problem:

PDF extraction can be used to extract metadata from a CDS printout for example to import injection results into another system, such as a LIMS or OpenLab ECM XT. 

If newer extraction technology used for example in OpenLab ECM XT can extract the PDF metadata to import the results in the data backend, other systems may not be able to extract the information.

Note, extraction is possible only using standard or PDF/A-1 formats. Secured PDF information will not be extracted, due to privilege restriction. 
Format selection is available in the reporting editor, under report properties.

Temporary Solution:

Adjust the PDF extraction method.

Fix Information:

n/a


KPR#:44755  Product:    2.0

Keyword: Data Analysis

One-line Description:

Custom Calculation results containing a list of values and empty values, will lead to empty value in case of summary calculation performed with another Custom Calculation

Problem:

This known issue is related to custom calculation results used in another custom calculation.

When the first calculation is returning a list of values and empty fields, this calculation will not be usable in another custom calculation.

Example: 
2 Custom Calculations :
CC1 returns in the peak or group scope the expression : Compound_Amount
CC2 returns in the injection scope the expression : Sum("CC1", CurrentInjection.AllPeaks)

The CC2 Custom Calculation result should return the sum of all peaks compound amount for this injection.
The CC1 is used in the expression of CC2, and returns the compound amount for every peaks.

In an injection containing 2 identified and calibrated compounds, and not identified peaks. The CC1 can have the following list of values in the injection for example:

Peak 1 (not identified), value of CC1 = "" (this means, the value will be empty, as no amount can be calculated for not calibrated peaks)
Peak 2 (identified), value of CC1 = 2.3
Peak 3 (identified), value of CC1 = 1.2

For this injection, if custom calculation CC2 is computed, the value will be:

CC2 ="" (this means the result will be empty)

This is a known behavior. When a custom calculation is computing a calculation on a list which contains one or several empty value(s), the calculation will not be computed.

Temporary Solution:

The generic solution is to compute the calculation on a more specific scope where the calculation should be applied. 

In this example, the solution is to apply the CC2 calculation on all identified peaks from the injection, and not on all peaks. The expression of CC2 will then be:
Sum("CC1", CurrentInjection.allIdentifiedPeaks)

Fix Information:

This will be fixed in a future release


KPR#:44838  Product:OpenLAB - CDS2  M8370AA  2.0

Keyword: Data Analysis

One-line Description:

Incorrect EIC exctraction

Problem:

Input: Injection with a) Polarity = Pos & Neg b) FV = 125 (Pos) and 150(Neg)
Action: User performs single mass EIC extraction with Polarity = All, FV = All.
Outcome: 4 EIC are extracted:
1. Pos & 125V  - Valid
2. Pos & 150V - Invalid
3. Neg & 125V - Invalid
4. Neg & 150V - Valid

The 2 and 3 EIC's are exctracted as invalid

Temporary Solution:

N/A

Fix Information:

Will be fixed in OpenLAB CDS 2.1


KPR#:55476  Product:OpenLAB - CDS2    2.0,2.1 (FR1)

Keyword: Data Analysis

One-line Description:

Create processing Method without the proper privileges.

Problem:

A user without "Create processing method" privilege (but has privileges to "Save master method", "Save results set method", and "Edit contents of project") can bypass and create a processing method with an MSDA feature.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS v2.2.


KPR#:56074  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

Signal Alignment doesn't refresh

Problem:

In Signals > Alignment tab, if you enter two retention times and click on "Calculate delay from RT", the table does not fresh to show the calculated delay time.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS v2.2.


KPR#:56585  Product:OpenLAB - CDS2  M8370AA  2.1 (FR1)

Keyword: Data Analysis

One-line Description:

Wrong error message is thrown while opening same PDF report twice from DA 

Problem:

Wrong error message is thrown while opening same PDF report twice from DA when the Microsoft Edge is used a viewer.

Temporary Solution:

Use the Acrobat Viewer.

Fix Information:

The Microsoft Edge is not supported as PDF viewer.


KPR#:71335  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

"Extract Chromatogram" option not available for LC/MS Chemstation data

Problem:

In OpenLAB CDS 2.1 when you load LC/MS Chemstation data acquired by OpenLAB ChemStation Edition, the "Extract Chromatogram" context menu option is not available from the injection panel nor the chromatogram window. As a result, a signal cannot be selected.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS v2.2.


KPR#:72603  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

Manual integration: different results for nested baseline for reprocess with and without clear

Problem:

Create a nested baseline inside a peak. Inside this peak create another nested baseline.
 Transfer all to the method.
 Now you get for the main peak different areas for reprocess and reprocess with clear.
Reprocessing with clear the inner nested peak will be subtracted 
and reprocessing without clear not.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLAB CDS v2.2


KPR#:73281  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

"Add/Update MS compounds" does not work on SIM data acquired in OpenLAB CDS 2.0

Problem:

If you acquired SIM data in OpenLAB CDS 2.0 and open it in OpenLAB CDS 2.1, you cannot use "Add/Update MS compounds".

Temporary Solution:

n/a

Fix Information:

In OpenLAB CDS 2.1, if you want to use "Add/Update MS compounds" for SIM data, the data needs to be acquired with OpenLAB CDS 2.1.


KPR#:73594  Product:OpenLAB - CDS2    2.0,2.1 (FR1)

Keyword: Data Analysis

One-line Description:

Amount is not calculated

Problem:

The amount value is not calculated when the [Level] in the Method settings is empty.

Temporary Solution:

n/a

Fix Information:

Fill in the [Level] in the Method - Calibration settings


KPR#:73632  Product:OpenLAB - CDS2  M8370AA  2.1 (FR1)

Keyword: Data Analysis

One-line Description:

New result set with baseline corrected is not showing the * next the signal name

Problem:

Creating a new result set with an injection that is baseline corrected and using the same Method with the baseline correction saved, the corrected chromatogram is shown, but without "*" next to the signal name.

 After closing and reloading the data, the uncorrected signal is shown.

Temporary Solution:

Close and reload the result set after the creation.

Fix Information:

Will be addressed in the new release.


KPR#:73953  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

"Response Window Type" is disabled for manually added compounds and qualifier ions

Problem:

If you add a compound and its qualifier ions manually, the Response Window Type is disabled for the compound. For example, the Absolute Response Window Type cannot be changed to Relative for the manually added compound and qualifier ions.

Temporary Solution:

The Response Window Type can still be changed to/from Absolute or Relative in the Qualifier Setup tab. However, the change would apply to all compounds (not specific compounds) in the Compound Table. 

Fix Information:

This issue is resolved in OpenLAB CDS 2.2.


KPR#:85380  Product:OpenLAB - CDS2    2.0

Keyword: Data Analysis

One-line Description:

Importing a result set file (.olax) could lead to misleading versions

Problem:

Assume you have a result set with a linked method that has been reprocessed, you then change the method, save it without reprocessing, and export the result set. When you import it in Data Analysis, the manifest is rewritten and the method version is changed. However, method version and data are now not in sync.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLAB CDS v2.2.


KPR#:105659  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

The master processing method is not linked properly to the imported EZChrom result set file

Problem:

Processing methods cannot be properly linked to the result sets that were acquired in OpenLAB CDS EZChrom Edition. This happens only with EZChrom result set acquired with the project option "do not include method in result set" checked.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:106822  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

Incorrect Signal Names after importing ChemStation Data

Problem:

The importing procedure is modifying the Signal Names.
A situation has been discovered where the Signal Names were changed from:
DAD 1 A to DAD A;
DAD 1 B to DAD B;
etc.

Temporary Solution:

n/a

Fix Information:

Update your processing method pointing to updated Signal Names


KPR#:109858  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

LC/MS SIM data acquired in MMI is not displayed in TIC in Data Analysis

Problem:

In OpenLAB CDS 2.1, if LC/MS SIM data acquired in Mixed Mode Ionization (MMI) is extracted per the processing method as part of Acquisition, then the signal does not show up in Total Ion Chromatogram (TIC) in Data Analysis. 

Temporary Solution:

In OpenLAB CDS 2.1, do not extract chromatograms during Acquisition as part of processing method if you want to see LC/MS SIM data show up in TIC in Data Analysis.

Fix Information:

This issue is resolved in OpenLAB CDS 2.2.


KPR#:111165  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

"Send spectra to NIST MS program" works only for first user, fails for all subsequent users

Problem:

"Send spectra to NIST MS program" works successfully for the first user who performs this task. However, after the first user exits Data Analysis, all subsequent users who try to perform this task again will get an unexpected error and Data Analysis crashes. It'll work successfully if the first user performs this task again. It won't work for all subsequent users unless they have local admin privileges.

This happens on Workstation, Client/Server, Remote Desktop Server (Terminal Server) and Citrix Server environments.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS 2.1 SR1 HF2, and OpenLAB CDS 2.2.


KPR#:111815  Product:OpenLAB - CDS2    2.1 (FR1)

Keyword: Data Analysis

One-line Description:

Import raw data from the ChemStation fails

Problem:

Importing two MS signals acquired either POS/NEG switching or SCAN/SIM from ChemStation C.01.06 results in the following error message in OpenLab CDS v2.1:

"Files could not be integrated and reprocessed since there are two signals with the same name."


Temporary Solution:

Use FTP protocol to copy the raw data folder(s) directly to the "Results" folder.

Fix Information:

This issue is fixed in OpenLab CDS v2.2.


KPR#:124594  Product:OpenLAB - CDS2  M8370AA  2.0,2.1 (FR1),2.1 SR1,2.2

Keyword: Data Analysis

One-line Description:

Quantification of compounds or groups using a reference calibration curve fails if reference is missing in injection

Problem:

In Data Analysis, compound or group amounts can be calculated with a reference calibration curve of another compound or group.

In the case of missing reference in an injection, the compound or groups referring to this reference will not be calculated in this injection, even if a calibration curve exists.

Temporary Solution:

As temporary fix in OpenLab CDS v2.2 and earlier, a custom calculation or a report template can be designed to calculate the amount.

Fix Information:

This affects OpenLab CDS v2.2 and earlier releases.
A fix has been released in OpenLab CDS v2.3.


KPR#:127347  Product:OpenLAB - CDS2    2.1 SR1 HF3

Keyword: Data Analysis

One-line Description:

Search field does not return all applicable results when searching for a result name

Problem:

Searching data with the keyword (option-search text in data selection) is not displaying all results and showing fewer results than actual. Any result sets that have aborted injection with time stamp 1601-MM-DD-HH:MM:SS will not be searchable.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.3 and OpenLab ECM XT v2.3.


KPR#:130739  Product:OpenLAB - CDS2    2.1 SR1

Keyword: Data Analysis

One-line Description:

Cannot load result set in Data Analysis due to missing/corrupted .acaml or .rx  files

Problem:

When a result set is missing or contains corrupted .acaml and/or .rx files, it cannot be loaded in Data Analysis. The reason for missing or corrupted .acaml or .rx files may be caused by an incorrect Acquisition / Data Analysis workflow. For more details on the workflow, see service note OpenLAB CDS-046 "A workflow issue may cause data loss for customers running Workstation (File Based System) on OpenLAB CDS v2.1 or v2.2".

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3, OpenLab CDS v2.2 Update 3, and OpenLab CDS v2.1 SR1 Update 6.


KPR#:135459  Product:OpenLAB - CDS2  M8370AA  2.1 (FR1)

Keyword: Data Analysis

One-line Description:

 Incorrect injection date for data file imported from OLCDS CS C.01.05 

Problem:

Imported the data acquired on C.01.05[35] into OpenLAB CDS 2.1 and 2,2. 
Then found the injection date was changed. 

Original date
C.01.05[35]:  2017/7/3 17:00:54  

Migrated date
CDS 2.1:  3/20/2011 9:17:10 PM 

Temporary Solution:

n/a

Fix Information:

The issue is resolved in OpenLab CDS v2.3, v2.2 Update 3, and v2.1 SR1 Update 6.


KPR#:137136  Product:OpenLAB - CDS2    2.1 SR1,2.2

Keyword: Data Analysis

One-line Description:

Cannot process data after adding a qualifier to ISTD compound

Problem:

When the user adds a qualifier to a compound that is an ISTD, a processing error occurs in the compound calibration (ISTD compound can not be found).

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3, v2.2 Hotfix 1, and v2.1 SR1 Update 6.


KPR#:146452  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

Asterisk * is shown next to injection even though all manual integration is removed

Problem:

After the user performs "Undo" on all the manual integration but lock the data, the asterisk * still appears next to the injection.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:147267  Product:OpenLAB - CDS2    2.2,2.3

Keyword: Data Analysis

One-line Description:

Slow performance in processing SIM data

Problem:

In OpenLab CDS v2.3 and earlier, it takes a long time to perform the following data processing functions for SIM data:
- Fill down "RT window (%)" column in Compound Table under the Identification tab
- Add or remove tick from overlaid EICs
- Remove qualifier ions manually and add another 
- Assign new compound as qualifier ion and vice versa

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:148123  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

File Upload Queue Error "Target file is inaccessible. Upload cannot be performed."

Problem:

A workflow issue has been identified in OpenLAB CDS 2.2 and earlier versions that causes an upload error in the File Upload Queue, preventing pending files from being uploaded to OpenLAB Server. The workflow described below is not recommended and should be avoided.
1. Load a result set “ABC.rslt” in Data Analysis
2. Open a processing method “A.pmx” from another result set “DEF.rslt”
3. Link the processing method “A.pmx” with result set “ABC.rslt”
4. Click on “Update Master Method”
5. Save all results
By doing above steps, the processing method “A.pmx” will get stuck in the File Upload Queue and causes error "Target file is inaccessible. Upload cannot be performed."

Temporary Solution:

Until the error is cleared, all files in result set folder “ABC.rslt” will stay in "Pending" status and waiting to be uploaded to the OpenLAB Server. Please contact Agilent Support for Service Note OpenLAB CDS-060 for details on how to clear the error in File Upload Queue.

Fix Information:

This issue is resolved in OpenLab CDS v2.3.


KPR#:148301  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

"Qualifier group details" table is not displayed for ISTD that fails qualifier criteria

Problem:

When an ISTD compound has a "Fail" qualifier status, then the "Qualifier group details" table is not displayed in the Injection Results window.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 03.


KPR#:155331  Product:OpenLAB - CDS2  M8370AA  2.1 (FR1),2.2

Keyword: Data Analysis

One-line Description:

 Incorrect injection date for data file imported from OLCDS CS C.01.05 

Problem:

Imported the data acquired on C.01.05[35] into OpenLAB CDS 2.1 and 2,2. 
Then found the injection date was changed. 

Original date
C.01.05[35]:  2017/7/3 17:00:54  

Migrated date
CDS 2.1:  3/20/2011 9:17:10 PM 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed in CDS 2.3, 2.2 Update 3, and 2.1 SR1 Update 6.


KPR#:155332  Product:OpenLAB - CDS2  M8370AA  2.1 (FR1),2.2

Keyword: Data Analysis

One-line Description:

 Incorrect injection date for data file imported from OLCDS CS C.01.05 

Problem:

Imported the data acquired on C.01.05[35] into OpenLAB CDS 2.1 and 2,2. 
Then found the injection date was changed. 

Original date
C.01.05[35]:  2017/7/3 17:00:54  

Migrated date
CDS 2.1:  3/20/2011 9:17:10 PM 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed in CDS 2.3, 2.2 Update 3, and 2.1 SR1 Update 6.


KPR#:155661  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Incorrect category displayed in the "Reason for Changes" window

Problem:

In the project's Audit Trail Settings, "Automatically enable audit trail" and "Prompt for reason when saving" are selected.

In Data Analysis, with the "MS" method configuration selected, when you add a compound to Compound Table and change values in Qualifier RT window, and save the method, the "Reason for Changes" window appears asking for a reason to save.

In the "Reason for Changes" window, the category for the first two actions (add compound and change qualifier RT window) is shown as "Extraction" and "Calibration", respectively. The category in the audit trail should have been "Compound identification" for both actions.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:160749  Product:OpenLAB - CDS2    2.2,2.3

Keyword: Data Analysis

One-line Description:

Injection error "Cannot run integration" if data has two MS signals with same name

Problem:

Processing data that has identical EICs with same name encounters error message "Two signals with the same name were found. Cannot run integration."

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3. However, for data acquired in version 2.2 or earlier, after you load the data in v2.3, you need to delete all EICs that have same signal name from the injection tree before reprocessing the data again.


KPR#:160878  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Sliders in the isoabsorbance plot are not always synchronized 

Problem:

Moving the slider in the chromatogram in the isoabsorbance plot will not always be synchronized with the slider in the isoabsorbance plot.

Temporary Solution:

n/a

Fix Information:

This got fixed in OpenLab CDS 2.5.


KPR#:172088  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

User without "Save Master Method" privilege can still save master method in Data Analysis

Problem:

User without "Save Master Method" privilege can still save changes to the method through reprocessing single run data and saving the result.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.3 and OpenLab CDS v2.2 Update 4.


KPR#:172479  Product:OpenLAB - CDS2    2.3 SOW

Keyword: Data Analysis

One-line Description:

Not all signals of EZChrom method are imported

Problem:

In OpenLab CDS v2.3, when you import an EZChrom method with four channels, only signal A as channel A in shown.

Temporary Solution:

n/a

Fix Information:

This is issue fixed in OpenLab CDS v2.5 and OpenLab CDS v2.3 Update 11.


KPR#:173214  Product:OpenLAB - CDS2    2.3,2.2

Keyword: Data Analysis

One-line Description:

"Data storage not available" when starting Data Analysis

Problem:

When starting Data Analysis on some projects, a message appears: 
"The data storage is not available. Check the connection to the server". After confirming twice, the Data Analysis can be used without any further issue. 

The behavior may depend on the size and/or depth of the directory tree within a project. 

Temporary Solution:

"The data storage is not available. Check the connection to the server" is only a warning message. Just click [ OK ] to continue.

Fix Information:

The issue is resolved in the OpenLab CDS v2.3 and OpenLab CDS v2.2 Update 3 by increasing the 1-minute time out. 


KPR#:176350  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

Canceling a method link will lead to different method parameters

Problem:

Open an Injection or Result set that has a linked method, change some parameters, reprocess, and then click "Save all results". Next, open a different method and link it to this Injection/Result set. The software warns that a method already exists in the result set and asks if you want to overwrite the existing method. If you click "Cancel link", then the existing (linked) method is now loaded with default parameters instead of parameters that were in the method before the link.

Temporary Solution:

This issue is resolved in OpenLab CDS v2.3.

Fix Information:

NA


KPR#:176774  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

No signal in snapshot if snapshot is performed immediately after start of run

Problem:

If a snapshot is performed in Acquisition immediately after the run just started, no chromatogram is shown in Data Analysis.

Temporary Solution:

Signal is stored after a minimum of 0.25 minutes of run time. Be sure to wait at least 0.3 minutes of run time before you perform a snapshot.

Fix Information:

n/a


KPR#:178050  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

User without “Save master method” privilege cannot save results

Problem:

When a user without "Save master method" privilege changes parameters of the injection list  but does not change the master method in anyway, the "Save All Results" or "Save Selected Result" button is grayed out (not available).

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 06. 


KPR#:178215  Product:OpenLAB - CDS2    2.1 SR1,2.3,2.1 SR1 Update 06

Keyword: Data Analysis

One-line Description:

Calibration curve does not start from zero

Problem:

When building a linear calibration curve with 2 points including (0,0), we expect an equation like y=ax. But in some cases, the originate at the origin could be different from zero (for example: y=ax+5e-17). The equation (y=ax+b) is always computed when a Linear calibration curve is selected. Real values (which have a precision of 15 digits) are used for the computations (which leads to values with a higher precision). 
This difference in precision could lead to a “b” value different from 0 (between 1e-15 and 1e-17) as expected. This value is below the precision of real values.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:178342  Product:OpenLAB - CDS2    2.3,2.2

Keyword: Data Analysis

One-line Description:

Data Analysis is slow to open with projects that have many folders

Problem:

When a project has many folders, Data Analysis takes some time to open and list all the folders. With a couple hundred, this can be more than a minute. With a thousand, it can be more than 3 minutes.

Temporary Solution:

For now, Agilent recommends users limit the number of folders in a project to avoid this issue.
Currently performance is optimized for data structured in a hierarchical manner. 
So if you have many result sets in one folder, performance will improve if you organize them in groups in a hierarchical folder structure.
Keeping the Data Analysis session opened will also help.

Fix Information:

This issue is fixed in OpenLab CDS v2.4, OpenLab CDS 2.3 Update 5 and OpenLab CDS v2.2 Update 6.


KPR#:180840  Product:OpenLAB - CDS2  M8370AA  2.1 (FR1),2.2

Keyword: Data Analysis

One-line Description:

 Incorrect injection date for data file imported from OLCDS CS C.01.05 or ChemStation B.04.03

Problem:

Imported the data acquired on OpenLAB CDS ChemStation C.01.05 or ChemStation B.04.03 into OpenLAB CDS 2.1 and 2,2. 
Then found the injection date was changed. 
Example 
Original date
C.01.05[35]:  2017/7/3 17:00:54  

Migrated date
CDS 2.1:  3/20/2011 9:17:10 PM 

Temporary Solution:

n/a

Fix Information:

The issue is resolved in CDS 2.3, 2.2 Update 3, and 2.1 SR1 Update 6.


KPR#:181176  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Data Analysis crashes with GPC 1.0 plugin (G7860AA)

Problem:

After the upgrade from OpenLAB CDS 2.2 to 2.3, the Data Analysis crashes when executing the GPC/SEC 1.0 plugin.


Temporary Solution:

Upgrade the GPC/SEC software to version 1.1.

Fix Information:

If an OL CDS 2.2 with GPC plugin installed is upgraded to OL CDS 2.3, the GPC s/w needs to be uninstalled (before or after the upgrade) to allow Data Analysis to be used.

GPC/SEC software (G7860AA) must be upgraded to Ver 1.1.


KPR#:181560  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Incorrect calibration curve date after reviewing completed injections or reprocessing

Problem:

Calibration curve date is not correctly updated when the review completed injections or reprocessing is performed.

Having the following sequence:
Blank
Cal Level 1 (clear all calib).  
Cal Level 2
Cal Level 3
Cal Level 4
Sample 1 
Sample 2

After the completion of Sample 1, the completed injections are reviewed in Data Analysis.
In review mode a report was created.

Issue
The calibration last modified date is updated for CAL 1-3, but not for CAL 4.
There is no impact of Amount computations.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:184527  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Unexpected error occurs while importing raw data (ChemStation or EZChrom)

Problem:

In OpenLab CDS v2.3 Workstation (File System) or Workstation Plus (Content Management), if file xys.d or xyz.dat already exists in Project\Results folder and you try import another file with the same name (xyz.d or xyz.dat), this will result in an unexpected error.

Temporary Solution:

Before importing data, make sure the name of the file to be imported does not already exist in Project\Results folder.

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 03. 


KPR#:188689  Product:OpenLAB - CDS2    2.1 SR1 HF1

Keyword: Data Analysis

One-line Description:

User without "Save Master Method" privilege can still save master method.

Problem:

User without "Save Master Method" process method privilege can still save changes to the master process method through reprocessing single run data and saving result.

Temporary Solution:

NA

Fix Information:

Will be addressed in the OpenLab CDS 2.1 Hot Fix 07


KPR#:188789  Product:OpenLAB - CDS2    2.2,2.3

Keyword: Data Analysis

One-line Description:

Compound identification fails when different compounds have same quantifier ion

Problem:

With "EIC extraction retention time window for target compounds" set to the default values of 0.20 for "Absolute RT window (min)" and 0.0 for "Relative RT window (%)", the compound identification fails if more than one compound has the same quantifier ion.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:188930  Product:OpenLAB - CDS2    2.2,2.3,2.4

Keyword: Data Analysis

One-line Description:

Loading multi signal in DA causes software crash

Problem:

If an HPLC multi signal (DAD A and DAD B) is identified, and a Peak on Signal B is defined as "Qualifier" for the same peak on Signal A (main Peak), Data Analysis crashes with "An unexpected error has occurred..."

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.3 Update 03, and OpenLab CDS v2.2 Update 04.


KPR#:194201  Product:OpenLAB - CDS2    - SBM

Keyword: Data Analysis

One-line Description:

RX files are missing in result sets due to EZChrom integration "Split peak" events

Problem:

RX files are missing from the result sets and the data cannot be viewed in Data Analysis. The root cause is due to EZChrom integration "Split peak" events in the processing method that the user has specified in the sequence. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 04, and OpenLab CDS v2.2 Update 05.


KPR#:195784  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

AIA export has minutes as time units

Problem:

The AIA export contains retention unit of the x-axis in minutes. 
According to the AIA Chromatography Data Standard Specification the default unit for the retention axis is time in seconds.
This impacts also peak-area (detection-unit * retention-unit)

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS 2.3 Update 3 and OpenLab CDS 2.4 upwards.


KPR#:196102  Product:OpenLAB - CDS2    2.3,2.4

Keyword: Data Analysis

One-line Description:

When using signal delay, EICs do not line up with TIC peaks

Problem:

When signal delay is used, EICs in the Peak Details window for MS Peak Purity feature does not line up with the associated TIC peaks.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.3 Update 04.


KPR#:196103  Product:OpenLAB - CDS2    2.3,2.4

Keyword: Data Analysis

One-line Description:

MS Peak Purity should only be calculated for TIC peak, not EIC

Problem:

In OpenLab CDS v2.3, when the user turns ON the MS peak purity calculation in the processing method and reprocess all injections, the MS peak purity is calculated using the peaks in the TIC and EICs. This is not correct.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 04 such that MS peak purity is calculated for TIC peaks only.


KPR#:198415  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

Disabled calibration point will be enabled after reprocessing

Problem:

Reprocessing a result set after disabling a calibration point will enable the calibration point again.  The disabled calibration point cannot be applied on other injections.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:202218  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Default CDF file name of AIA export is not working for SIMDIS

Problem:

SIMDIS cannot work with default output name of AIA export in OpenLab CDS 2.3

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.3 update 03 and OpenLab CDS 2.4 upwards.

CDF file naming is <samplename>_<datafilename>_<signal>.cdf
Also the AIA subfolder creation for each injection got removed. The .cdf file will be stored directly in the defined output path.


KPR#:202580  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

Front exponential skim does not work or integrate properly

Problem:

When using the integration event “front exponential skim”, the values for intercept and slope were interchanged for exponential baseline. This leads to an incorrect calculation/display of the exponential baseline.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4, OpenLab CDS v2.3 Update 04, and OpenLab CDS v2.2 Update 05.


KPR#:214925  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

USP theoretical plates are different in OpenLab CDS versus ChemStation.

Problem:

Although the same USP formulas for theoretical plates are used, there are small differences between ChemStation and OpenLab CDS due to differences in signal handling. For example, OpenLab CDS is 64 bit while ChemStation is 32 bit. Typically this would be less than 5% but can be much larger depending on the signal and sampling rate (lower sampling rates will result is a larger difference). 

For more information, refer to the Help topic “Select the ChemStation or EZChrom integrator”. This is also mentioned in the ChemStation to OpenLab CDS Migration guide (MigrationGuide_OpenLABCDSChemStnToCDS2.3.pdf page 32).

Temporary Solution:

None. See Fix Note.

Fix Information:

No change is planned. Results in ChemStation and OpenLab CDS will not be exactly the same. They should be comparable with small differences. Agilent recommends users verify and document that the results are comparable for their specific analyses.


KPR#:220122  Product:OpenLAB - CDS2    2.3,2.2

Keyword: Data Analysis

One-line Description:

Drift calculation differences in OpenLAB EZCHrom and OpenLab CDS 2

Problem:

The Drift calculation between the EZChrom and the OpenLab CDS 2.3 are not showing the same values.
For the same time range and the same injection the drift results are not the same.

The reasons are:
The CDS 2 Data Analysis is computing a linear regression between the start and the stop of the range defined in the method.
EZChrom computes a ratio (Y2-Y1)/(X2-X1) where X2 and X1 are the start and the stop of the range defined in the method
 
The CDS 2 Data Analysis is showing the drift in (Voltage unit so either mAU, MicroV…)/h
In EZChrom, the drift unit is (Voltage unit so either mAU, MicroV…)/min

The ASTM is asking for a regression expressed in AU/h.
The formula to compute the value in Excel is:
=slope (Yvalues : Xvalues) and should be multiplied by 60 to have the Voltage unit/hour.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:222870  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Error while importing OpenLab CDS ChemStation Edition data 

Problem:

Using the import raw data function to import ChemStation data it might occur an unexpected error.

Temporary Solution:

Copy the ChemStation data manually to the result folder of OpenLab CDS 2

Fix Information:

This is fixed in OpenLab CDS 2.4 and 2.3 Update 4


KPR#:224261  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

AIA export of GPC method isn't working

Problem:

Having OpenLab CDS 2.3 with GPC/SEC Add-On when trying to do an AIA export with a GPC method, the export does not work.
It works with ChemStation export and OL CDS export.
AIA export also works, as soon as you select a different kind of method (e.g. GC/LC Quant).

Temporary Solution:

Use a different kind of Method , not a GPC one.

Fix Information:

Solved in OpenLab CDS 2.4.


KPR#:228375  Product:OpenLAB - CDS2    2.3,2.2

Keyword: Data Analysis

One-line Description:

System suitability results are not calculated for specific peaks 

Problem:

In some cases, the system suitability results (e.g. the number of theoretical plates per column (USP) or resolution) cannot be reported in the software. To calculate those values the tangent width of a peak is needed. In case of high noise or high data rate of the chromatogram the correct determination of the tangent width will not be possible for some peaks. In such a case a calculation of the system suitability values is not possible.

Temporary Solution:

n/a

Fix Information:

Open Lab CDS rev. 2.6 introduces an advanced tangent calculation mode for noisy or high resolution signals. If this mode is activated the tangent construction is less sensitive with respect to noise.


KPR#:232522  Product:OpenLAB - CDS2  M8370AA  2.3

Keyword: Data Analysis

One-line Description:

Unable to integrate Child-Parent peak using EZChrom Integrator in OpenLab CDS 2.3

Problem:

When using the EZChrom integrator there is a check if the first time data point of the signal to be integrated starts at time zero. 
If this is not the case one additional data point will be added to the signal at time zero before the integration. 
This is to allow EZChrom integrator to handle this specific situation.
Furthermore the EZChrom integrator can only work with equidistant data. 
When we add an additional data point at time zero, even previously equidistant data will become non-equidistant. 
Therefore, the data needs to be re-sampled in a second step. 
In Data Analysis we do this by spline interpolation. 
The resampling slightly modifies the data, i.e. the data that is used for integration is slightly different than the originally acquired data.
These slight modifications in the data introduced by the re-sampling is the reason why the results differ in OpenLab CDS 2.3 from what the customer gets when using OpenLab CDS EZChrom.

Temporary Solution:

Use the OpenLab CDS ChemStation Integrator or perform a manual integration.

Fix Information:

Fixed in OpenLab CDS 2.4.

The fix will affect the Method User Interface.
It's not suitable for an OpenLab CDS update/hotfix.


KPR#:233622  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Long processing time for MS data

Problem:

In OpenLab CDS v2.3 and earlier, MS data with large number of SIM ions (75+) and  injections (125+) takes a long time to process in Data Analysis.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 04.


KPR#:237693  Product:OpenLAB - CDS2    2.4,2.3 Update 03

Keyword: Data Analysis

One-line Description:

"detector_name" field in cdf file is not unique when using the AIA Export Plugin in DA

Problem:

The CDS2 detector name is assigned to the AIA detector_name field. However, if there are multiple signals with the same detector name (e.g., front FID and back FID), then the detector name alone does not provide unique name for the multiple signals exported using AIA Export Plugin like SimDis XLNC (CNS configuration) and GasXLNC.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and Openlab CDS v2.3 Update 04. The signal description is now used for the AIA detector_name field to ensure that the AIA detector_name field is unique (per injection).


KPR#:237789  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Missing peak entries get duplicated in DA and IR

Problem:

When a result set is loaded and has missing peak(s), the Data Analysis (DA) view and Intelligent Reporting (IR) report look OK. But if the result set is reprocessed, then the missing peak entries get duplicated. If the result set is closed (without saving) and reopened, then it looks fine again.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 06.


KPR#:245031  Product:OpenLAB - CDS2    2.3,2.2

Keyword: Data Analysis

One-line Description:

RT calculation values in Data Analysis (Result view) and Intelligent Report do not match

Problem:

The RT calculation performed in Data Analysis is different than the one performed in the Intelligent Report. When System Suitability (in Method-System Suitability-Properties) is selected, the Retention Time of the peaks is recalculated. 

Temporary Solution:

n/a

Fix Information:

The OpenLab Help & Learning in OpenLab CDS v2.4 has been updated with the following text (under the section System Suitability Calculations > Performance test definitions > NOTE: Retention time used for performance tests) to clarify how RT calculation is performed:
"Please note that the retention time (RT) depicted in the figure below and determined by the peak integrator is not necessarily associated with the highest data point. The retention time is usually calculated using an parabolic interpolation model. This means that the retention time RT can potentially be smaller or larger than the retention time of the highest data point and the height might also be higher or lower than the highest data point."


KPR#:261157  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Corrected expected retention time is not visualized correctly

Problem:

When using a processing method setup with one or more time reference peaks, the visualization of the compound identification windows for the non-reference peaks are not adjusted to corrected expected retention time.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.6.


KPR#:265397  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Unexpected error occurs during processing of Custom Calculation due to a stop injection in sequence

Problem:

Unexpected error occurs during processing of Custom Calculation if there is a stop injection in the sequence. This is because the stop injection has no element and no signal.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4.


KPR#:268319  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Tree: Upload in progress icon disappears after refresh

Problem:

The information that an upload is in progress is generated on the client side - after clicking the refresh button, the tree is re-built only using the back-end and the upload in progress icon is no longer displayed.

Temporary Solution:

A message is shown when the user try to load a Result Set where the upload is not yet completed.

Fix Information:

The Online Help will be updated to describe the feature.


KPR#:268885  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

When importing OLAX, the file disappears from the tree after Refresh

Problem:

- Imported sequences will show with sequence icon.
If not in the backend yet, load will give a message.
- Imported single runs are not added as node in the tree. 

Temporary Solution:

None

Fix Information:

User can click on folder node (the one that was the target for the import) will see the single injections as soon as the import is done.


KPR#:269543  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

S/N ratio not calculated when using data acquired with Waters Acuity

Problem:

The Signal to Noise (S/N) ratio is not calculated for data acquired with Waters Acquity if the noise is measured on a blank as per European Pharmacopeia.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 06.


KPR#:277719  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

Data Analysis is slow to open with projects that have many folders

Problem:

When a project has many folders, Data Analysis takes some time to open and list all the folders. With a couple hundred, this can be more than a minute. With a thousand, it can be more than 3 minutes.

Temporary Solution:

For now, Agilent recommends users limit the number of folders in a project to avoid this issue.
Currently performance is optimized for data structured in a hierarchical manner. 
So if you have many result sets in one folder, performance will improve if you organize them in groups in a hierarchical folder structure.
Keeping the Data Analysis session opened will also help.

Fix Information:

Agilent will correct this issue in a future software release. 
As soon as a timeline is available, this software status bulletin will be updated.


KPR#:279012  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Unhandled exception when closing custom calculation editor if connection with shared services server has been lost

Problem:

It might happen that there is a unhandled expectation when closing the custom calculator in case the connection to the shared services server gets interrupted.

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS 2.5


KPR#:280784  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Not all injections might get reprocessed if UV impurity check for all peaks is selected 

Problem:

If the loaded data contains to many small peaks and UV impurity check for all peaks is selected it might be that the reprocessing is not done for all injections.

Temporary Solution:

Reduce the amount of small peaks by adjusting the integration parameters.

Fix Information:

This is fixed in OpenLab CDS 2.4 Update 3 and will be fixed in OpenLab CDS 2.5


KPR#:283099  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

DA does not display data in failover mode and data can't be reprocessed

Problem:

In OpenLab CDS 2.3 in Failover mode, the Data Selection tree in Data Analysis is empty. The user cannot load nor reprocess acquired data .

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.3 Update 07.


KPR#:283201  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Cannot extract spectrum from TIC SIM with multiple fragmentors

Problem:

In OpenLab CDS v2.4 and earlier, it is not possible to extract spectrum from TIC SIM if the data was acquired with multiple fragmentors.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, OpenLab CDS v2.4 Update 03, and OpenLab CDS v2.3 Update 07.


KPR#:285489  Product:OpenLAB - CDS2    2.5,2.3 Update 05

Keyword: Data Analysis

One-line Description:

In some cases manual integration might be erased when reprocessing

Problem:

When reprocessing injections which contain manual integration, the manual integration events may be removed after reprocessing.

This issue is occurring only sporadically on some injections, and particular peaks. This had been observed with extracted ion chromatograms in the context of compound identification. 

Temporary Solution:

The manual integration events will persist if the manual integration events are saved in the methods. 
Alternatively, modifying the signal integration events can be used to trigger the automated peak detection and belonging integration. 

Fix Information:

n/a


KPR#:286172  Product:    2.3

Keyword: Data Analysis

One-line Description:

EIC is not automatically extracted for MS timed group compounds

Problem:

If a compound is assigned as timed group, the EIC is not automatically extracted when you reprocess the data, even though there is a peak in the time range.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:286264  Product:OpenLAB    2.2,2.3

Keyword: Data Analysis

One-line Description:

The Retention Time definition in the Data Analysis Reference Guide is misleading because of a wrong drawing

Problem:

The RT value in DA and reports is the highest point of the internally calculated peak curve. The Retention Time associated with the highest data point is called the PeakModelRT in the DA and reports. In the drawing of the OpenLab help and the Data Analysis Reference Guide under “Performance test definitions” the 2 data points are shown reversed.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:289666  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Error occures when a different user tries to link a new method to data

Problem:

Locking the data analysis windows with a user 1 and unlocking with user 2, then load data and try to link a new method via context menu "link selected injections to selected method" to this data might cause an issue.

Temporary Solution:

Use the "Link Method" in the ribbon bar.

Fix Information:

This will be fixed in OpenLab CDS 2.5


KPR#:289867  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

ISTD amounts not considered for calibration curve recalculation in some circonstancies

Problem:

Using internal standard calibration is associated to fields used in acquisition and in the Data Analysis injection list to enter the related ISTD amounts of each internal standard used in the sample ("ISTD Amt 1", "ISTD Amt 2", ...).
These fields, if modified, are used to recalculate the compound calibration statistics. In some circumstances, this calibration curves reevaluation will not occur.
In such cases, injection results in Data Analysis will show recalculated compound “amounts” and “concentrations” but based on incorrect calibration curves. The calibration curve details can be used in the "Calibration Curve" window to evaluate and identify this misleading calibration.

Scenarios leading to incorrect calibration curves:

Calibration sequences without any bracketing mode (Overall, Non overlap, Overlap, Custom) or "Clear all calibration". 
If any ISTD amount is modified after original calibration curve creation, the amounts and concentrations will be recalculated based on incorrect calibration curves.


Scenario not affected by this issue:

Calibration sequences which relates to the initial compound calibration. In such cases, the calibration curves will be built based on correct ISTD amounts, independently if there is a bracketing mode or any "Clear all calibration".

Calibration sequences with automated calibration bracketing, or in the cases the calibration curves are cleared from the method by:
- Performing a "Clear all calibration".
- Or manually removing all compound calibration curves.

Temporary Solution:

Problem identification can be performed by evaluating the calibration summary updates, as well as in reporting using the calibration details table. 
Calibration statistics, history points as well as calibration curve last modification timestamps will help to evaluate the consistency of the results.

To update the quantification statistics, performing a "clear all calibration" or using a bracketing mode will force results reevaluation.

Fix Information:

This issue will be fixed in an upcoming OpenLab CDS v2.4 software update, as well as in OpenLab CDS v2.5.


KPR#:293016  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

Error occurs upon reprocessing MS data with system suitability calculations

Problem:

When reprocessing MS TIC scan data with system suitability calculations, the following processing error occurs with some of the data files:

"System Suitability: an unexpected error occurred during processing of "System Suitability"

This is due to an empty TIC Scan data.

Temporary Solution:

n/a

Fix Information:

This issue has been fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 10.


KPR#:293118  Product:OpenLAB - CDS2    2.3

Keyword: Data Analysis

One-line Description:

Reprocessing legacy data acquired from 2.1 or 2.2 can no longer integrate after extract chromatograms

Problem:

After performing "Extract Chromatograms" on SIM or SIM/Scan data that was acquired in OpenLab CDS v2.2 and earlier, all integrated peaks becomes NOT integrated anymore. The following error message appears in the injection tree.
"Injection reprocessed (with errors)
Errors:
ChemStation integrator: Two signals with same name were found. Cannot run integration."

Once this error occurs, it is not possible to "Reprocess All" to get the peaks integrated again.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, OpenLab CDS v2.4 Update 03, and OpenLab CDS v2.3 Update 07.


KPR#:293411  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

"Add/Update MS compounds" is not working with SIM data

Problem:

In OpenLab CDS v2.4, nothing happens when user performs "Add/Update MS compounds" on SIM data. The Compound Table remains empty.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 02.


KPR#:294515  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Noise, signal-to-noise and system suitability calculations for extracted chromatograms

Problem:

In OpenLab CDS v2.4, when extracted chromatograms are used to perform noise, signal-to-noise or any related system suitability calculations, the calculations will not be performed in cases the noise range is taken within blank injections as per the European pharmacopoeia guidance.

This has been identified for UV and MS extracted chromatograms. 

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS v2.4 Update 02 and OpenLab CDS v2.5.


KPR#:296088  Product:OpenLAB - CDS2    2.4,2.5

Keyword: Data Analysis

One-line Description:

Locking a unsaved result set will show a warning "Newer version exists"

Problem:

In case a user wants to lock a result set which has unsaved changes OpenLab CDS 2 asks the user if the result set should be saved. If the user click on Yes a warning is displayed saying that a Newer version exists.
Clicking on "yes, save" will save and lock the result set.
Clicking on cancel - the result set seems to be locked but it is not.

Closing the data - "Unsaved changed" warning is displayed. But the save buttons in the ribbon are not enabled.  Clicking "Yes, don't save" in the  warning and reopen the result set which is then not locked.

Temporary Solution:

Save changes before locking the result set.

Fix Information:

This is fixed in OpenLab CDS 2.5


KPR#:297380  Product:OpenLAB  OpenLAB Help & Learning  2.4

Keyword: Data Analysis

One-line Description:

Manually extract UV Wavelength chromatograms is part of Privilege control on the manual but this function does not exist

Problem:

The Agilent OpenLab CDS Workstation Installation and Configuration manual is by fault stating that the privilege "Do manual chromatogram extraction" would include to manually extract UV wavelength, but it is only working with chromatograms or MS (TIC-SIM/TIC-SCAN) chromatograms from your data. In the UV spectrum UI, there is no way to extract manually a UV chromatogram, and in the Isoabsorbance plot, it is neither possible to extract manually a UV chromatogram.

Temporary Solution:

It is possible to add a line to the processing method in order to "plan" an extraction when processing.

Fix Information:

The manual should be corrected for the next software revision. 


KPR#:298958  Product:OpenLAB - CDS2    2.3,2.4

Keyword: Data Analysis

One-line Description:

Fill down sample type might cause an unexpected issue

Problem:

Using the fill down function in the injection table in data analysis to populate the sample type may cause an unexpected error. Mainly when switching the sample type black into calibration standard. 

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS 2.5


KPR#:303797  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Manual integration will show wrong peak width

Problem:

In case a peak gets manually integrated (e.g. move baseline) the peak width will be close to the value of the width at 50% independent from the real peak width.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS 2.4 Update 3 and OpenLab CDS 2.5


KPR#:309715  Product:OpenLAB - CDS2    2.2

Keyword: Data Analysis

One-line Description:

Empty project name in report for new created or imported result sets

Problem:

When a new result set gets created or an result set gets imported into a project in OpenLab CDS the project name in a report does not get populated.

Temporary Solution:

n/a

Fix Information:

This is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 4.


KPR#:318706  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Different values for relative retention time according to EP in ChemStation vs. CDS 2

Problem:

Depending if you take OpenLab CDS ChemStation Edition or OpenLab CDS 2 you will get a different result in Intelligent Reporting for Peak_RelativeRetTime_EP. 
ChemStation calculates the RRT EP with (RT<peak> - t0) / (RT<peakRef> -t0).
In OpenLab CDS 2.4 it gets calculated wit RT<peak>/RT<previous peak>.
Reprocessing data from ChemStation in CDS 2.4 will lead to different RRT EP values.

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS 2.5. The RRT EP will be calculated as in ChemStation.


KPR#:344871  Product:OpenLAB - CDS2  Acquisition  2.4

Keyword: Data Analysis

One-line Description:

A data processing component during acquisition became orphaned process and could not be closed automatically after a single or sequence run

Problem:

A data processing component during data acquisition cannot be closed successfully after a single or sequence run, hence becoming orphaned process, consuming memory. As a result, user may experience slowness when operating the software.

Temporary Solution:

n/a

Fix Information:

Agilent has identified the issue. This has been fixed in OpenLab CDS v2.5.


KPR#:358009  Product:OpenLAB - CDS2    2.4 Update 02

Keyword: Data Analysis

One-line Description:

Revoke signature when "Enforce signature order" is enabled

Problem:

When a user revokes his/her signature and "Enforce signature order" is enabled, all other signatures are getting revoked, as well. 
Only when the option "Enforce signature order" is not selected, a user is not allowed to revoke the signature when a user with higher signature level has signed it.
A description of this expected behavior is missing in the help text of CDS 2.4 and will be added in a future version. 

Temporary Solution:

n/a

Fix Information:

The issue will be fixed in CDS 2.5 - i.e. the help text will describe the expected behavior. 


KPR#:371060  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Reprocessing of locked result sets

Problem:

If a locked result set is selected first and then another non-locked result set is selected, it is possible to reprocess, re-quantify and even save the results.

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS 2.5 and OpenLab CDS 2.4 Update 07


KPR#:372581  Product:OpenLAB - CDS2    2.3 Update 05

Keyword: Data Analysis

One-line Description:

Exception error occurs when loading result set

Problem:

Exception error occurs when loading a result set in OpenLab CDS 2.4 and earlier.
Agilent.OpenLab.Framework.Diagnostics.ExceptionTraceRecordEx, System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Agilent.OpenLab.Framework.UI.Layout.ExternalControlledNavigationViewLayoutService.ActivateSubView()
at Agilent.OpenLab.Framework.UI.Layout.ExternalControlledNavigationViewLayoutService.Activate(BaseView view)
at Agilent.OpenLab.Framework.UI.Layout.WorkspaceLayoutService.InitializeViewLayoutService(BaseView view)
at Agilent.OpenLab.Framework.UI.Layout.WorkspaceLayoutService.OnViewActivated(Object sender, EventArgs`1 e)
at Agilent.OpenLab.Framework.UI.XamOutlookBar.XamOutlookBarLayoutService.OnSelectedOutlookBarGroupChanging(Object sender, SelectedGroupChangingEventArgs e)

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, v2.4 Update 07, v2.3 Update 11, and v2.2 Update 08.


KPR#:373135  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

MS peak purity failing to compute purity calculation

Problem:

In OpenLab CDS v2.4, the MS peak purity may fail to evaluate the peak purity with some data. 
In the peak details window, the number extracted ion chromatogramms taken for purity evaluation will be lower than expected.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5.


KPR#:379410  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Weird profile spectrum and incorrect mass with Fast scan on LCMSD iQ and OpenLab CDS v2.5

Problem:

Profile fast scan (10K and above) data acquired using OpenLab CDs v2.5 and LCMSD iQ produces weird profile spectrum and incorrect mass.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 01 and OpenLab CDS v2.6.


KPR#:381349  Product:OpenLAB - CDS2  M8370AA  2.4,2.5

Keyword: Data Analysis

One-line Description:

Post-Processing plugin is not working for injection data file names containing { or } 

Problem:

If the injection data file name contains { or } and a  post processing plug-in is defined in the processing method then the post-processing plug-in is not working

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS 2.5


KPR#:389770  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

LC/MS profile data acquired in Chemstation C.01.XX is displayed as centroid data in OpenLab CDS v2.5

Problem:

LC/MS data acquired in Chemstation C.01.XX in profile mode is displayed as centroid data when imported in OpenLab CDS v2.5 and earlier.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 07 and OpenLab CDS v2.6.


KPR#:392042  Product:OpenLAB - CDS2    2.2,2.5

Keyword: Data Analysis

One-line Description:

Named Group does not appear in Injection Results

Problem:

Named Group will not be shown in Injection Results when GC_LC Area Percent_DefaultMethod or LC/MS sample purity Method is used.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS 2.5 Update 4 and OpenLab CDS 2.6


KPR#:394440  Product:OpenLAB - CDS2    2.3,2.4

Keyword: Data Analysis

One-line Description:

Cannot "Send spectrum to NIST MS program" if it has more than 800 m/z ions

Problem:

In OpenLab CDS v2.4 and earlier, the user cannot "Send spectrum to NIST MS program" if the spectrum contains more than 800 m/z ions. The following error occurs:
"Error: file is not a library, or library is too large:
<Local drive>:\Users\<username>\AppData\Local\Temp\SPECTRA.MSP."

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and CDS v2.4 Update 07. The user can perform "Send spectrum to NIST MS program" on spectrum that has more than 800 m/z ions, but only 800 m/z ions will be exported to NIST program. 

To improve the quality of search results, it is recommended that the user eliminates the noise from the data prior to sending it to NIST program. Even if the noise is not eliminated, the noise should be "background subtracted" prior to library search.


KPR#:394495  Product:OpenLAB - CDS2    2.4,2.5,2.3 Update 08

Keyword: Data Analysis

One-line Description:

Modification date for the manually integrated injection does not change when saving reults

Problem:

When a injection of a result set get manually integrated and afterwards the result set get saved without reprocessing the injection with the manual integration will have a different modification date. It will have the date when the manual integration happened as modification date. The other injections will have the date when the save was done as their modification date. 

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS 2.5


KPR#:394933  Product:OpenLAB - CDS2    2.2,2.5

Keyword: Data Analysis

One-line Description:

Blank subtraction is not possible with data generated on Hitachi Amino Acid Analyzer

Problem:

Error occurred when performing a blank subtraction with data generated on Hitachi Amino Acid Analyzer LA8080. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5, OpenLab CDS v2.4 Update 09, and OpenLab CDS v2.3 Update 13.


KPR#:395892  Product:OpenLAB - CDS2    2.3,2.2,2.4

Keyword: Data Analysis

One-line Description:

Peak to peak or ASTM method using different value to calculate S/N as descriet in the EP

Problem:

The signal-to-noise is calculated using the formula S/N = 2H/h if Peak to peak or ASTM method is used to determine the noise. Where H is the height of the peak h the value of the largest noise fluctuation.

According to the 7th edition of the European pharmacopoeia the largest noise fluctuation (h) should be observes over a distance equal to at least five times the width at half height of the peak.
In OpenLab CDS the value of h is observed over a distance equal to twenty times the width at half- height of the peak.

Temporary Solution:

n/a

Fix Information:

This will be improved in a future release.


KPR#:397440  Product:OpenLAB - CDS2    2.4,2.5

Keyword: Data Analysis

One-line Description:

UV reference spectrum assigned to compound identified in FLD signal

Problem:

For any results that contain both FLD 3D and DAD 3D data, when adding the reference spectrum manually ("Add reference spectrum to method" option), the UV reference spectrum gets extracted from the DAD spectral data using the FLD peak RT while it should be extracted from the FLD 3D data. However, this does not happen with results that contain only FLD 3D data.

Temporary Solution:

n/a

Fix Information:

This issue has been fixed in OpenLab CDS v2.4 Update 07, and OpenLab CDS v2.5.


KPR#:398303  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Importing ChemStation B04.01 data into OpenLab CDS 2.4 can have incorrect injection time

Problem:

Importing old ChemStation data from B.04.01 can have a incorrect injection time in OpenLab CDS 2.4. For example:
In ChemStation B.04.01 the injection time was: 05-May-2014
In OpenLab CDS 2.4 it will be shown as: 2005-05-14

Temporary Solution:

This issue only occurs with English regional settings and short date format set to "yy/MM/dd". Make sure before importing old ChemStation B.04.10 data that the short date is set to M/d/yyyy.

Fix Information:

This got fixed in OpenLab CDS 2.5.


KPR#:402658  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Fraction collection data loaded incompletely on a distributed system with ECM 3.6

Problem:

When loading a result set with fraction collection data from an ECM 3.6 back-end it might appear that the loading was not complet. In data analysis it might look like some data is missing.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 02. 


KPR#:402909  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Manual integration influences automatic integration of next peak

Problem:

In some situation, if an integrated peak gets modified manually, nearby peaks might disappear automatically.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 07.


KPR#:402989  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Method report shows additional parameter for same data file after reprinting

Problem:

A method report is printed after reprocessing an MS data and saving the results. After closing Data Analysis and reloading the same MS data, if you print the method report again without further reprocessing, the report shows one additional parameter "single ppm peak width".

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:407469  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Selected fraction is not highlight in the sample container

Problem:

Selecting a fraction in the fraction results table might not be reflected in the sample container. This can happen if a fraction is marked by a "re-injection" or "inconsistency detected" icon in the sample container.

Temporary Solution:

n/a

Fix Information:

This is fixed in OpenLab CDS v2.6


KPR#:409218  Product:OpenLAB - CDS2    2.4,2.5

Keyword: Data Analysis

One-line Description:

Imported OpenLab CDS EZChrom data has incorrect injection time when daylight saving time is activated is turned on

Problem:

The injection time of migrated OpenLab EZChrom data might appear incorrect in OpenLab CDS 2. If "Adjust for daylight saving time automatically" is turned on in the operating system settings the injection time is reported like e.g.11:57 +01:00. The correct time should be "11:57 +02:00".

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6


KPR#:409935  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Unhandled exception when OLSS server is unavailable during search

Problem:

During a search in OpenLab Data Analysis with content management it can happen that the OpenLab Shared Services Server is unavailable e.g. due to network issues. In this case a unexpected error can occur.

Temporary Solution:

n/a

Fix Information:

This will be fixed in OpenLab CDS 2.5 Update 02 and OpenLab CDS 2.6


KPR#:410912  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

"Identified peaks" is not working in MS Peak Purity workflow

Problem:

When "Identified peaks" is selected in method under Compounds > Spectra > MS Peak Purity tab, the "Injection results" window shows all integrated peaks, instead of identified peaks only. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and in OpenLab CDS v2.5 Update 02.


KPR#:413432  Product:OpenLAB - CDS2    2.3,2.4,2.5

Keyword: Data Analysis

One-line Description:

Wrong "Rsp (%)" values are calculated in the “Qualifier group details” table

Problem:

In OpenLab CDS v2.5 and earlier, "Rsp (%)" values shown in "Qualifier group details" table of the Compound Table and the Injection Results window are incorrectly calculated, if the qualifier ions are assigned from MS spectrum that is extracted from Total Ion Chromatogram (TIC).

This is not an issue if the qualifier ions are assigned from MS spectrum that is extracted from Extracted Ion Chromatogram (EIC).

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and in OpenLab CDS v2.5 Update 03. The Rsp (%) is now calculated using the value of the closest peak in the EIC (derived from the MS base peak m/z ion) rather than the TIC that was used to extract the MS spectrum.


KPR#:413781  Product:OpenLAB - CDS2    2.3 Update 05

Keyword: Data Analysis

One-line Description:

Loading single injections in Data Analysis is slow

Problem:

In OpenLab CDS v2.3, if hundreds of single injections are stored in subfolders in a project, it takes a long time for the single injections to show up when user clicks on a subfolder.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.4 Update 08 and OpenLab CDS v2.3 Update 11. 


KPR#:415746  Product:OpenLAB - CDS2    2.5,2.6

Keyword: Data Analysis

One-line Description:

OpenLab CDS v2.5 crashes with exception error when viewing MS spectrum 

Problem:

OpenLab CDS v2.5 crashes with error "System.NullReferenceException: Object reference not set to an instance of an object" when trying to view peak spectrum that was created from spectrum subtraction.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 02 and OpenLab CDS v2.6.


KPR#:422270  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Fraction collection data loaded incompletely on a distributed system with ECM 3.6

Problem:

When loading a result set with fraction collection data from an ECM 3.6 back-end it might appear that the loading was not complet. In data analysis it might look like some data is missing.

Temporary Solution:

Reload the data from the back-end

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:425417  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

OpenLab CDS v2.5 shows no TIC signal when "Import Raw Data" acquired with MSD ChemStation

Problem:

Using "Import Raw Data" in OpenLab CDS v2.5 to import MSD ChemStation data files (.D), there is no signal in the Total Ion Chromatogram (TIC). 

This issue does not occur with OpenLab CDS v2.4 and earlier.

Temporary Solution:

n/a

Fix Information:

If the MSD ChemStation data file (.D) is loaded in OpenLab CDS v2.4, reprocessed, saved, and exported as .OLAX file, then the import of this .OLAX file in OpenLab CDS v2.5 works fine.

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 03.


KPR#:425749  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

MS data takes long time to reprocess in OpenLab CDS v2.5

Problem:

In OpenLab CDS v2.5, large MS data with many compounds and injections takes a long time to reprocess in Data Analysis.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 01 and OpenLab CDS v2.6.


KPR#:427364  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Import OpenLab EZChrom raw data fails if File System Security is enabled

Problem:

"Failed to import raw data" error occurs when attempting to import OpenLab EZChrom raw data to system that has File System Security enabled. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 03.


KPR#:431130  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Data Analysis gets unresponsive when canceling the reasons dialog

Problem:

Loading data without a processing method in a project with method audit trail settings 'prompt for reason when saving methods' activated. The 'Create new processing method' window appears. Then click on Link and process and the 'reasons for change' window will show up. After clicking on cancel the "Searching for methods" busy indicator appears.

On a system with data back-end it can happen that Data Analysis gets unresponsive at that stage. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 02.


KPR#:432465  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

HTML tags appear in the sample description

Problem:

In acquisition it is possible to enter multiple lines in the sample description. If the sample description has a break at the end of the description, a modification in Data Analysis afterwards can show up HTML tags for the line breaks in the sample description and on the report.

Temporary Solution:

Avoid line breaks in the sample description 

Fix Information:

This issue is fixed in OpenLab CDS v2.6, OpenLab CDS v2.5 Update 5 and OpenLab CDS v2.4 Update 10.

After installing OpenLab CDS v2.5 Update 5 or OpenLab CDS v2.4 Update 10, a manual action on existing data is needed. Affected results need to be loaded. Click into the sample description field to enter the edit mode. Afterwards leave the edit mode by clicking anywhere else. This will trigger a clean-up of the affected sample description. The result set needs to be saved afterwards.


KPR#:432540  Product:OpenLAB - CDS2    2.4,2.5

Keyword: Data Analysis

One-line Description:

In-completed injection on migrated OpenLab CDS ChemStation data is not shown in the injection list 

Problem:

After migrating incomplete results (incomplete due to an aborted sequence) from OpenLab CDS ChemStation into OpenLab CDS the in-completed injections are not shown in the injection tree.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:432679  Product:OpenLAB - CDS2    2.3,2.2,2.4,2.5

Keyword: Data Analysis

One-line Description:

Modification date of calibration standards gets changed to current time after import

Problem:

When importing a result set in Data Analysis the injection modification date of a calibration standard gets changed to the current time. This problem occurs only if following conditions are met:
• The result set has samples with the sample type calibration standard.
• The result set got processed in Data Analysis with a processing method containing a compound.
• The Injection List window was not active during processing and saving of the result set.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS 2.5 Update 4 and OpenLab CDS 2.6


KPR#:433296  Product:OpenLAB - CDS2    2.5,2.6

Keyword: Data Analysis

One-line Description:

No signal displayed while loading data when the system is in failover mode

Problem:

When the system is in failover mode and data gets acquired a review of this data might show "No Signal" for chromatograms in Data Analysis.
This occurs only in combination with ECM 3.6.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS 2.5 Update 4 and OpenLab CDS 2.6


KPR#:433548  Product:OpenLAB - CDS2    2.2 Update 06

Keyword: Data Analysis

One-line Description:

Modification date of calibration standards gets changed to current time while loading a result in Data Analysis

Problem:

When loading a result set in Data Analysis the injection modification date of a calibration standard gets changed to the current time. This problem occurs only if following conditions are met:
•	The result set has samples with the sample type calibration standard.
•	The result set got processed in Data Analysis with a processing method containing a compound.
•	The Injection List window was not active during processing and saving of the result set.

Temporary Solution:

Temporary workarounds are:

For review only: Close the Injection List window in Data Analysis before loading the result set. Do not display the injection list when the result set is loaded. Check the modification date in the sample information window.

For reprocessing a result set: Load the data, activate the Injection List window and reprocess the result set.

Fix Information:

This issue is fixed in the following releases:
OpenLab CDS v2.6
OpenLab CDS v2.5 Update 02
OpenLab CDS v2.4 Update 09


KPR#:434519  Product:OpenLAB - CDS2  CDS  2.4

Keyword: Data Analysis

One-line Description:

Data export to AIA cannot be used for spectral analysis with 3rd party Software

Problem:

The AIA export plugin to netCDF files was introduced in OpenLab CDS v2.2. This functionality cannot be used to import data in 3rd party software to perform further spectral analysis. 

This export consists of a 2D chromatogram export for each injection signal and does not contain any spectral data.

This export plugin was improved in OpenLab CDS v2.5, allowing users to import the related files to external Software such as AMDIS, MathWorks, or any other CDS supporting netCDF format (revision 3.4) import, according to AIA Chromatography Data Standard Specification V1.0.1.

Temporary Solution:

n/a

Fix Information:

This is fixed in OpenLab CDS v2.5.


KPR#:435447  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Weird diagonal line in MS spectrum extracted from LC/MS iQ profile data 

Problem:

Extracted spectrum from profile data acquired using LC/MS iQ shows weird diagonal line (that looks like negative slope line).  

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 02.


KPR#:435460  Product:OpenLAB - CDS2    2.3 Update 04

Keyword: Data Analysis

One-line Description:

RX files missing after sequence completed if physical printer is not configured

Problem:

If the processing method has "printer" selected to print injection report but no physical printer is configured, then RX files are missing in result set after the sequence completed. Injections without RX files cannot be viewed or reprocessed in Data Analysis.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and in OpenLab CDS v2.5 Update 02.


KPR#:437309  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Click on "Select Project" in DA takes some time to show the projects

Problem:

Click on "Select Project" in DA takes some time to show the projects

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS 2.5 Update 4 and OpenLab CDS 2.6


KPR#:439998  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Mistranslation of "Norm amount(s)" and "Norm concentration(s)" in Chinese

Problem:

In the Chinese version of OpenLab CDS v2.5 the columns "Norm amount(s)" and "Norm concentration(s)" of the Data Injection Results table are incorrectly translated. 

Temporary Solution:

n/a

Fix Information:

The issue is fixed from OpenLab CDS v2.5 Update 02 on. 


KPR#:442672  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

Cannot extract EICs if signal alignment (Use delay) is selected in processing method

Problem:

If the processing method has "Use delay" check box selected in General > Signals > Alignment tab, then error message "EIC Extractions - Invalid extraction parameters cannot extract EICs" occurs when reprocessing the data.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 03 and OpenLab CDS v2.6


KPR#:443824  Product:OpenLAB - CDS2    2.3 Update 11

Keyword: Data Analysis

One-line Description:

ChemStation single injections not displayed in Data Selection

Problem:

In OpenLab CDS v2.3 Update 11, ChemStation single injection files (sequence.acam_) are not showing in the Data Selection > Injection List.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.3 Update 12.


KPR#:443842  Product:OpenLAB - CDS2    2.4,2.5,2.5 Update 01

Keyword: Data Analysis

One-line Description:

Concentration and amount of the compound are not calculated if qualifier ratio fails

Problem:

In OpenLab CDS v2.5 and earlier, the Injection Results window does not show any value in the "Concentration" and "Amount" columns for compounds/peaks with "Fail" qualifier status. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 03.


KPR#:443852  Product:OpenLAB - CDS2    2.4,2.5,2.5 Update 01

Keyword: Data Analysis

One-line Description:

Qualifier RT not updated when compound RT is changed in Compound Table

Problem:

The retention time of the qualifier is not updated when the RT of target compound (quantifier) is changed in the Compound Table.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 04 and OpenLab CDS v2.6.


KPR#:448018  Product:OpenLAB - CDS2    2.5,2.6

Keyword: Data Analysis

One-line Description:

System Suitability calculations are not performed when operating system language is Russian

Problem:

If the operating system language is Russian the system suitability values are not calculated in OpenLab CDS Data Analysis

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS 2.5 Update 4 and OpenLab CDS 2.6


KPR#:450429  Product:OpenLAB - CDS2    2.5,2.6

Keyword: Data Analysis

One-line Description:

Can't load multiple calibration points if they have the same Data file name

Problem:

If a master method with an existing calibration curve gets linked to a new result set it might happen that not all calibration points of the new result set are available. This might be the case if the data file names of the existing calibration points are equal to the ones in the new result set.

Temporary Solution:

Use e.g. timestamp tokes to generate unique data file names.

Fix Information:

This issue is fixed in OpenLab CDS v2.6


KPR#:450831  Product:OpenLAB - CDS2    2.3 Update 07,2.4 Update 07,2.5 Update 01

Keyword: Data Analysis

One-line Description:

Qualifier RT not updated if "Assign Compound" is selected from peak in chromatogram

Problem:

If you right-click on peak in chromatogram and select "Assign Compound", the qualifier retention time is not updated in the Compound Table.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 04 and OpenLab CDS v2.6.


KPR#:456072  Product:OpenLAB - CDS2    2.5,2.6

Keyword: Data Analysis

One-line Description:

Click on turn custom scaling on/off will show an error

Problem:

As soon as the instrument traces are selected and button "turn custom scaling on/off" gets clicked Data Analysis will show an error.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS 2.5 Update 4 and OpenLab CDS 2.6


KPR#:459236  Product:OpenLAB - CDS2    2.4 Update 07,2.5 Update xx

Keyword: Data Analysis

One-line Description:

User without "Save master method" privilege can modify and save the master method

Problem:

User who is not granted "Save master method" privilege can modify and save the master processing method by printing a report of a single injection result from Data Analysis > Reporting tab.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.4 Update 09. 


KPR#:459647  Product:OpenLAB - CDS2    2.4,2.5,2.6

Keyword: Data Analysis

One-line Description:

Order of custom parameter fields in the injection list is not saved.

Problem:

The column layout of the injection list in Data Analysis can be change per user. However, the position of the custom parameter fields is not saved. They always appear at the end of the table.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.6.


KPR#:465446  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Value for sample amount cannot be read from an exported AIA file

Problem:

When data gets exported with the AIA export function the value for sample amount cannot be retrieved on 3rd Party tools after an import of this AIA file.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS 2.5 Update 4 and OpenLab CDS 2.6


KPR#:466407  Product:OpenLAB - CDS2    2.5 Update 02

Keyword: Data Analysis

One-line Description:

Data Analysis shows an error when changing run type or bracketing mode in the Injection List

Problem:

When a property of an injection of type "cal std" or the bracketing mode gets changed and a compound amount is set Data Analysis will show an error.

Temporary Solution:

A workaround is to create and link a new method to the result set. Afterwards bracketing mode, run type etc. can be changed. Then the original method can be linked again.

Fix Information:

This is fixed in OpenLab CDS 2.5 Update 4 and OpenLab CDS 2.6


KPR#:469739  Product:OpenLAB - CDS2    2.2 Update 06

Keyword: Data Analysis

One-line Description:

Modification date of calibration standards gets changed to current time while loading a result in Data Analysis

Problem:

When loading a result set in Data Analysis the injection modification date of a calibration standard gets changed to the current time. This problem occurs only if following conditions are met:
•	The result set has samples with the sample type calibration standard.
•	The result set got processed in Data Analysis with a processing method containing a compound.
•	The Injection List window was not active during processing and saving of the result set.

Temporary Solution:

Temporary workarounds are:

For review only: Close the Injection List window in Data Analysis before loading the result set. Do not display the injection list when the result set is loaded. Check the modification date in the sample information window.

For reprocessing a result set: Load the data, activate the Injection List window and reprocess the result set.

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 02.


KPR#:471047  Product:OpenLAB - CDS2    2.5 Update 03,2.6

Keyword: Data Analysis

One-line Description:

No MS peak purity result shown if "Identified peaks" is selected for MS peak calculation 

Problem:

the "MS Purity" column in the Injection Results window does not show any value when "Calculate MS peak purity" is set to "Identified peaks".

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:472237  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Reprocessing large result sets might take some time

Problem:

If a result set with many injections gets reprocessed it can take more time than expected.

Temporary Solution:

n/a

Fix Information:

Reprocessing time for large result sets gets reduced with OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 4


KPR#:472708  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

No m/z values shown in report generated from automated processing after acquisition run is done

Problem:

In Acquisition when running sequence/single sample analysis, if the specified processing method has "MS Base Peak m/z" annotation check box selected, the report generated automatically after the run completed does not show the m/z values.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.4 Update 09.


KPR#:473649  Product:OpenLAB - CDS2    2.4,2.5,2.6

Keyword: Data Analysis

One-line Description:

Create new result set does not contain instrument traces

Problem:

Creating a new result set out of existing injection does not contain instrument traces.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7.


KPR#:474766  Product:OpenLAB - CDS2    2.5,2.6

Keyword: Data Analysis

One-line Description:

Re-quantification of a single injection in a large result set takes longer as expected

Problem:

In a large result set a re-quantification of a single injection can take more time  as expected.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 5


KPR#:476730  Product:OpenLAB - CDS2    2.5 Update 02,2.4 Update 08

Keyword: Data Analysis

One-line Description:

Relative Retention Time (RRT) is not calculated for peaks with no compound assignment

Problem:

The relative retention time is not calculated/reported when an assigned peak gets un-assigned.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.6.


KPR#:482530  Product:OpenLAB - CDS2    2.5 Update 03

Keyword: Data Analysis

One-line Description:

Calibration level values are erased if the number of levels gets changed to 10.

Problem:

Changing the number of calibration levels to 10 will erase the values existing values entered for different levels.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS v2.6.


KPR#:490201  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Processing method last modified date

Problem:

It may happen that the Modified at timestamp in Processing Method Info is different from the one displayed in the Sample Information. This might also affect the last modification dates appearing on a report under "last modification date" and what is shown in the method information reporting printout and the audit trail.

Both time stamps may deviate in case a master method was linked to other result set(s) after the last modification or if the processing method got modified and saved, but the result set got closed without saving. Opening the result set again and doing a re-process will lead to a mismatch of the timestamps.

Temporary Solution:

Use method versioning to insure results are reprocessed with the processing methods defined in the standard operating procedure.

Fix Information:

This issue is fixed in OpenLab CDS v2.6, OpenLab CDS v2.5 Update 7, and OpenLab CDS v2.4 Update 11.


KPR#:494008  Product:OpenLAB - CDS2    2.5 Update 02

Keyword: Data Analysis

One-line Description:

Not all ions are extracted after  performing "Reprocess All" on GC/MS CI SIM data acquired in 2 time segments

Problem:

GC/MS CI SIM data has 23 injections acquired in two time segments, each with 2 SIM ions (total 4 SIM ions). Four SIM ions are manually extracted for one of the injections and then added as compounds to the Compound Table so that there are 4 EICs and 4 compounds. After performing "Reprocess All", the other 22 injections only have 2 EICs, not 4 EICs. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:494448  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

"Add/Update MS compounds" not working for GC/MS CI SIM data

Problem:

Cannot perform "Add/Update MS compounds" on GC/MS data acquired in CI SIM mode. Data Analysis shows "Add/Update MS compounds completed" status wheel but the Compound Table remains empty (i.e., no compounds were added or updated).

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:494679  Product:OpenLAB - CDS2    2.5 Update 03

Keyword: Data Analysis

One-line Description:

Incorrect retention time after manual integration

Problem:

Modifying the baseline with manual integration on a signal with a drift could cause a incorrect retention time of the peak while using the EZChrom integrator. The retention time is not calculated at the peak apex.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:495802  Product:OpenLAB - CDS2    2.5,2.6

Keyword: Data Analysis

One-line Description:

Injection modification date changed after "Print All" reports

Problem:

Print all reports on a saved result set will change the modification date of an injection. Closing and reopening the result set will show the modification date how it was before printing all reports.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS v2.6.


KPR#:497674  Product:OpenLAB - CDS2    2.5 Update 03

Keyword: Data Analysis

One-line Description:

"Error loading data: ...sequence.acaml: Object reference not set to an instance of an object"

Problem:

Data acquired in OpenLab ChemStation A or B can be loaded in OpenLab CDS 2.x after using SequenceAcamlGenerator to generate OpenLab CDS compatible acaml file. However, the following error occurs when trying to load the data in OpenLab CDS v2.5:
"Error loading data: ...sequence.acaml: Object reference not set to an instance of an object"

This issue does not occur in OpenLab CDS v2.4 and earlier.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 07.


KPR#:501755  Product:OpenLAB - CDS2    2.5,2.6

Keyword: Data Analysis

One-line Description:

Result set audit trail contains only for closing bracket an entry for processing

Problem:

In case a sequence with bracketing calibration gets acquired and processed only the last injection will show an entry for successful processing in the injection and result set audit trail. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6


KPR#:516949  Product:OpenLAB - CDS2    2.4 Update 07

Keyword: Data Analysis

One-line Description:

View E-Signatures will throw an unexpected error

Problem:

Viewing the e-signatures of a signed result set which contains an injection without a signal e.g. a shutdown run will throw an unexpected error in Data Analysis.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6.


KPR#:522333  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Loading large result sets might take some time

Problem:

If a result set with many injections is loaded, it might take more time than expected.

Temporary Solution:

n/a

Fix Information:

Loading time for large result sets is reduced with OpenLab CDS v2.6 and OpenLab CDS v2.5 Update 7.


KPR#:523042  Product:OpenLAB - CDS2    2.4 Update 02

Keyword: Data Analysis

One-line Description:

DA terminates with error "System.Xml.XmlException: Root element is missing"

Problem:

Unexpected error "System.Xml.XmlException: Root element is missing" occurs when loading result set in Data Analysis. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6, OpenLab CDS v2.5 Update 07 and OpenLab CDS v2.4 Update 11.


KPR#:528367  Product:    2.5

Keyword: Data Analysis

One-line Description:

Fields import from NIST libraries

Problem:

In OpenLab CDS v2.x, the following information are retrieved from the NIST library when performing unattended or manual library searching:

- Compound name
- Match score
- Reverse match score
- Probability
- Library name
- CAS number
- NIST #
- Library ID

Other field, such as comments saved with the NIST spectra are currently not available in Data Analysis or when generating a NIST library search report.

Temporary Solution:

Information, can be saved in a constant file, and reported using a custom calculation.

Fix Information:

n/a


KPR#:528390  Product:  CDS  

Keyword: Data Analysis

One-line Description:

Arbitrary spectrum library search results cannot be reported

Problem:

In OpenLab CDS v2.x, only automated library search results can be reported. 
Arbitrary spectrum library search results cannot be reported.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:529868  Product:OpenLAB - CDS2    2.5 Update 02

Keyword: Data Analysis

One-line Description:

EZChrom integrator may suppress rider peak's baseline 

Problem:

The usage of "tangent skim" integration events along with "minimum area" may lead to the following artefact when using the EZChrom integrator option:

If the peak area of a rider peak is smaller than the minimum peak area set in the EZChrom integrator settings, the rider peak annotation, rider peak baseline and rider peak integration results are removed from the signal display and the injection result table, respectively.

The suppression of the rider peak's baseline lead to the false impression that the area of the rider peak contributes to the reported peak area of the parent peak.  However, the integration results of tangent skimmed parent peak are not changed by filtering smaller rider peaks.    

Temporary Solution:

If the tangent peak skimming should be overruled by intention and the rider peak area should be explicitly added to the parent's peak area, the manual peak deletion should be utilized.

Fix Information:

This issue is fixed in OpenLab CDS v2.7.


KPR#:531497  Product:OpenLAB - CDS2    2.3,2.5

Keyword: Data Analysis

One-line Description:

Signal to noise calculation could not be computed for the GC front signals using EP

Problem:

If a result set got acquired with a GC using dual injection, S/N is only calculated for the signals of the back injection, when using EP.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7, OpenLab CDS v2.6 Update 01, OpenLab CDS v2.5 Update 09, OpenLab CDS v2.4 Update 11 and OpenLab CDS v2.3 Update 13.


KPR#:533604  Product:OpenLAB - CDS2    2.6H2

Keyword: Data Analysis

One-line Description:

Tooltip for "Extract spectra from integrated peaks on reprocessing" checkbox not localized in Chinese

Problem:

In Chinese version of CDS v2.6, the tooltip for "Extract spectra from integrated peaks on reprocessing" checkbox under "Automatic spectrum extraction" is not displaying the Chinese localized text for "When selecting this option, data file processing will take longer".

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 Update 01.


KPR#:535090  Product:OpenLAB - CDS2    2.6H2

Keyword: Data Analysis

One-line Description:

Manual Integration Undo Button does not work for all steps

Problem:

In case, manual integration was performed on a non-integrated signal with no peaks, it might be the undo function will not work on the last step. All other steps can be undone. 

Temporary Solution:

Workaround: Use "Reprocess - Clear corrections" - that is available either per context menu on the injection tree, or via the reprocess button.

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 01


KPR#:536780  Product:OpenLAB - CDS2    2.6H2

Keyword: Data Analysis

One-line Description:

OpenLab CDS v2.6 crashes after deselecting signals from imported MassHunter data

Problem:

GC/MS data acquired in MassHunter is imported to OpenLab CDS v2.6. When the user deselects a signal in the injection, OpenLab CDS v2.6 Data Analysis crashes.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 01.


KPR#:537429  Product:OpenLAB - CDS2    2.6H2

Keyword: Data Analysis

One-line Description:

In "all spectrum same scale" display mode, threshold is removed after reprocessing

Problem:

In "all spectrum same scale" display mode, threshold is removed after reprocessing in OpenLab CDS v2.6.0.841.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 01.


KPR#:537430  Product:OpenLAB - CDS2    2.6H2

Keyword: Data Analysis

One-line Description:

Varying threshold limits with "all spectrum same scale (per pane)"

Problem:

Threshold can be manually adjusted past 100 on a spectrum with lower abundance and blocked before reaching 100 on a spectrum with higher abundance.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 Update 02
Fixed in OpenLab CDS v2.7


KPR#:537640  Product:OpenLAB - CDS2    2.6H2

Keyword: Data Analysis

One-line Description:

Chromatogram extraction error after processing data

Problem:

If a result set with a linked processing method is loaded and reference chromatograms from an unlinked result set/single run are added to this processing method, it might happen, that a chromatogram extraction error occurs while reprocessing. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 01.


KPR#:538334  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Data Analysis crashes in OpenLab CDS v2.5 when opening Extract Chromatogram dialog for LCMS multimode data

Problem:

Data Analysis crashes in OpenLab CDS v2.5 when opening Extract Chromatogram dialog for LCMS multimode data.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.6 Update 02 and OpenLab CDS v2.7.


KPR#:538747  Product:OpenLAB - CDS2    2.6H2

Keyword: Data Analysis

One-line Description:

Data Analysis stops working when loading recovered result set containing fraction collection data

Problem:

If a sequence could not be finalized due to unexpected issues, a recovery mechanism will recover the already acquired data. If the data contains faction collection data, it might be that DA stops working with an unexpected error.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 01


KPR#:539604  Product:OpenLAB - CDS2    2.6H2

Keyword: Data Analysis

One-line Description:

No MS peak purity computed if compound is missing or group is defined in the method

Problem:

MS peak purity is not computed if compound is missing or group is defined in the method.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 01.


KPR#:540410  Product:OpenLAB - CDS2    2.5,2.6

Keyword: Data Analysis

One-line Description:

DA API is not working on a workstation plus

Problem:

It is not possible to use the DA API on a workstation plus installation.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7, OpenLab CDS v2.5 Update 08 and OpenLab CDS v2.6 Update 02


KPR#:541386  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Removal of MS reference spectrum for compound is not logged in the audit trail

Problem:

When you remove the MS reference spectrum for compound, the audit trail does not show that reference compound is removed.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 01.


KPR#:548413  Product:OpenLAB - CDS2    2.2 HF1

Keyword: Data Analysis

One-line Description:

Misleading processing method version in the result set audit trail

Problem:

It might happen, that in a result set audit trail a processing method version is mentioned which cannot be found in the content management. This can occur if a linked processing method got modified and the result set got reprocessed without saving the modified processing method. 
A preliminary version of the processing method will be tracked in the result set audit trail. If a new method gets linked afterwards to this result set and saved after reprocessing, the result set audit trail will show an entry about the processing with the previously linked, modified, and unsaved processing method. 
Since the modified processing method was not saved, you will not find this version of the previously linked method in your content management.

Temporary Solution:

Save the changes of your linked processing method before you link a new method to the result set.

Fix Information:

This issue is fixed in OpenLab CDS v2.7.


KPR#:551002  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Data Analysis

One-line Description:

Error with peak details window when selecting a compound with an undetected qualifier

Problem:

Under certain conditions, selecting a compound with an undetected qualifier and showing the peak details window can cause the application to crash.  

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 07.


KPR#:553817  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Data Analysis

One-line Description:

Loading single injection runs shows error "Unable to change selection. The given key was not present in the dictionary"

Problem:


On system with OpenLab ECM 3.6 as storage backend the error "Unable to change selection. The given key was not present in the dictionary" is shown when trying to load single injection runs in data analysis.
This is caused by an invalid single injection result set file (*.sirslt.ssizip) in the projects results folder.
Possible causes for invalid files can be
- Delete a pending single injection run in run queue, Using the Abort function does not cause file corruption
- Manual upload of a file with the name *.sirslt.ssizip

Temporary Solution:

Remove manually moved files or empty .sirslt.ssizip files

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 10.


KPR#:555730  Product:OpenLAB - CDS2    2.6,CDS 2.7

Keyword: Data Analysis

One-line Description:

Signal not found when processing a result set even though signal exists

Problem:

For MS data it might happen that a signal is not found when processing a result set even though the signal exists.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS 2.6 Update 02


KPR#:558818  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

MS EICs not showing same decimal places in injection tree and chromatograms as in CDS v2.5 and earlier

Problem:

In OpenLab CDS v2.6.0.841, MS EIC signal names are not showing the same decimal places in the injection tree and chromatograms as in the previous versions. As a consequence, the processing methods created in CDS v2.5 and earlier do not work in CDS v2.6 due to mismatch in decimal places.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 Update 01. The processing methods created in CDS v2.5 and earlier should work in CDS v2.6 Update 01.


KPR#:559315  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

Specific integration events defined on extracted signal may not be applied in OpenLab CDS v2.6

Problem:

Specific integration events defined on extracted signal may not be applied in OpenLab CDS v2.6

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 Update 02


KPR#:559325  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

Reports defined to be printed on specific signals are not printed in OpenLab CDS v2.6

Problem:

Reports defined to be printed on specific signals are not printed in OpenLab CDS v2.6

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.6 Update 02


KPR#:564303  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

Duplicate Integration Optimizer icon in layout section of the home tab

Problem:

In case, the Integration Optimizer Add-On for OpenLab CDS v2.5 did not get uninstalled before upgrading to OpenLab CDS v2.6, the icon for Integration Optimizer will show up twice in the layout section of the Home tab.

Temporary Solution:

n/a

Fix Information:

To remove the second icon for the Integration Optimizer, delete the file AutoIntegrationExtension.xml in the folder
C:\Program Files (x86)\Agilent Technologies\OpenLab Data Analysis\Bin\Layouts\default.workspace.extensions


KPR#:565818  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

Signal names are not displayed correctly in OpenLab Data Analysis for localized EZChrom methods.

Problem:

Signal names are not displayed correctly in OpenLab Data Analysis for localized EZChrom methods.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 01.


KPR#:565825  Product:OpenLAB - CDS2    2.6,CDS 2.7

Keyword: Data Analysis

One-line Description:

Chinese characters in ANSI Custom Calculator constants file causes issues

Problem:

On an Englsh system, writing Chinese characters in an ANSI Custom Calculator constant file will cause issues. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 05.


KPR#:567164  Product:OpenLAB - CDS2    2.6 Update 01

Keyword: Data Analysis

One-line Description:

Inconsistency on the 8th signal name

Problem:

Creating a new method in OpenLab CDS based on a method which contains 8 signals in EZChrom A.04.10 might show an inconsistency on the signal name.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 02


KPR#:567749  Product:OpenLAB - CDS2    2.6 Update 01

Keyword: Data Analysis

One-line Description:

"Removed MS reference spectrum for compound..." is not translated in method audit trail.

Problem:

On a Japanese system, "Removed MS reference spectrum for compound..." is not translated in method audit trail.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 05.


KPR#:572630  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

MS Signals missing for Single Sample Sequence

Problem:

When acquiring a single sample with MS data as a sequence which is automatically done when remotely acquiring single samples, the injection object does not contain the MS signals in the Signals property.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 01


KPR#:574075  Product:OpenLAB - CDS2    2.6,CDS 2.7

Keyword: Data Analysis

One-line Description:

MS EICs not showing same decimal places in injection tree and chromatograms as in CDS v2.5 and earlier

Problem:

In OpenLab CDS v2.6.0.841, MS EIC signal names are not showing the same decimal places in the injection tree and chromatograms as in the previous versions. As a consequence, the processing methods created in CDS v2.5 and earlier do not work in CDS v2.6 due to mismatch in decimal places.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 01. The processing methods created in CDS v2.5 and earlier should work in CDS v2.6 Update 01.


KPR#:576021  Product:OpenLAB - CDS2    2.6,2.6 Update 01

Keyword: Data Analysis

One-line Description:

Instrument traces are compressed in overlay mode

Problem:

Instrument traces are compressed in overlay mode compared to the chromatogram. This can be observed on imported data from ChemStation.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7.


KPR#:579266  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

Error occurs if a DA API loaded result set gets unloaded

Problem:

Load two results sets with the same name from different projects into the Data Analysis via DA API.
If one of the result sets gets closed, an unexpected error occurs. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 05.


KPR#:580458  Product:OpenLAB - CDS2    2.5

Keyword: Data Analysis

One-line Description:

Task Manager shows > 4GB memory consumption for Agilent.OpenLab.DataAnalysis.exe

Problem:

After loading an injection with more than 2 signals, DA consumes 4GB of RAM.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 Update 08.


KPR#:581394  Product:OpenLAB - CDS2    2.6,CDS 2.7

Keyword: Data Analysis

One-line Description:

Snapshot did not close after 30 minutes.

Problem:

During acquisition, a snapshot was taken of the current run. Even if the snapshot got closed, the sequence could not be finished. Looks like the snapshot did not close after 30 minutes. This can be caused by an LDAP error.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 07.


KPR#:582152  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

2DLC: performance issue related to manual integration

Problem:

Working with manual integration on a 2DLC signal might have performance issues.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 02


KPR#:584120  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

Only 2 digits for sample amount on an AIA export

Problem:

Number of digits in sample amount with AIA export changed from 4 digits to 2 digits.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7, OpenLab CDS v2.6 Update 05, and OpenLab CDS 2.5 Update 11.


KPR#:590076  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Data Analysis

One-line Description:

Data Analysis hangs when RT Update setting is used

Problem:

When setting the RT update setting to After Each Run and reprocessing, the reprocessing stalls on the first injection and never completes.  Data Analysis must be terminated from the Task Manager.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS 2.6 Update 5.


KPR#:591215  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Data Analysis

One-line Description:

Adjustment of MS peak threshold causes lockup or crash 

Problem:

When adjusting peak threshold in extracted MS spectra, deselecting a spectrum can cause application to crash.  Also, when adjusting the threshold using the threshold line within the spectral window, sometimes the line jumps to the bottom of the window and can no longer be moved.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS 2.6 Update 5.


KPR#:596393  Product:OpenLAB - CDS2    2.4

Keyword: Data Analysis

One-line Description:

Data Analysis not able to load all MS SIM signals imported from ChemStation

Problem:

When loading MS data imported from ChemStation, DA is not able to display all MS SIM signals. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7, OpenLab CDS v2.6 Update 05, OpenLab CDS v2.5 Update 09 and OpenLab CDS v2.4 Update 11.


KPR#:598024  Product:OpenLAB - CDS2    2.6,2.6 Update 01

Keyword: Data Analysis

One-line Description:

Qualifier Signal Name updates during reprocessing causing Qualifier Status to fail

Problem:

Upon reprocessing a data set, the signal name for the Qualifier is updated if the retention time has changed.  The Qualifier Status may then Fail, because the signal name in the processing method does not match that of the extracted chromatogram so the Qualifier is marked as Not Found.   

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS 2.6 Update 5.


KPR#:610901  Product:OpenLAB - CDS2    2.6 Update 01

Keyword: Data Analysis

One-line Description:

Not enough quota 

Problem:

It might happen, an unexpected error "not enough quota is available to process this command" is shown when working in Data Analysis.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7.


KPR#:613471  Product:OpenLAB - CDS2    2.4 Update 03

Keyword: Data Analysis

One-line Description:

Empty injection results table and chromatogram graphs with no integrated peaks upon loading a saved result set

Problem:

For some MS data, after saving the processed results, where there were results in the injection results table and the chromatogram graph peaks were integrated, closing the data, then reloading the same results data, there are no peaks in the Injection Results table and the chromatogram graph peaks are not integrated.  

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.5 and OpenLab CDS v2.4 Update 11.


KPR#:614880  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

Custom calculator results not being calculated

Problem:

Custom Calculator results are not being calculated for if the injection source is set to No Injection/Instrument Blank.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7.


KPR#:615992  Product:OpenLAB - CDS2    2.5,2.6

Keyword: Data Analysis

One-line Description:

Sample custom fields are "linked" after a new result set is created

Problem:

When a new result set is created and the original result set is not closed, the sample custom field values of the two result sets are linked. Changes done in one result set are also done in the other result set. 

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7, OpenLab CDS v2.6 Update 07, and OpenLab CDS 2.5 Update 11.


KPR#:620325  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

One of the acquired data is missing from result injection list

Problem:

Due to a timing issue during "Review Completed Injections", one of the acquired injection may not be successfully registered to the result injection list. Hence, when the result set is loaded in Data Analysis, that particular injection is missing from the injection list.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 07.


KPR#:621912  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Data Analysis

One-line Description:

Loading context menu in signal plot window in Data Analysis leads to an unexpected error

Problem:

Loading the context menu in signal plot window in Data Analysis will lead to an unexpected error.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 05.


KPR#:638109  Product:OpenLAB - CDS2    SDK 2.0

Keyword: Data Analysis

One-line Description:

Issue while using the IProcessingMethod interface

Problem:

Working with OpenLab SDK, to check which compounds are defined in a "3D UV Quantitive" method, using the IProcessingMethod interface might cause issues if the upper wavelength is not set in the UV Impurity check tab.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 07.


KPR#:648671  Product:OpenLAB - CDS2    2.6 Update 02

Keyword: Data Analysis

One-line Description:

Snapshot cannot be launched

Problem:

Snapshot cannot be launched. An error "could not open DA. Please confirm Agilent OpenLab Data Analysis Application Service is running." appears.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 07.


KPR#:653037  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

Random sorting of injections in Audi Trail sorted by descending Date

Problem:

If the Audit Trail in OpenLab CDS 2.x get sorted by Date in descending order, some injections appear to be randomly sorted. Since some events are submitted simultaneously in blocks, their time step do not differ even on the millisecond time scale. This can lead to the impression of a random sorting. 

Temporary Solution:

A workaround is to set the sorting of the time column to descending. Afterwards, the Injection column can be selected while pressing the shift key. This leads to a double sorting. While pressing the shift key, the sorting of the Injection can be set to descending as well.

This workaround cannot be used for sorting the the Audit Trail of the PDF Export. The built-in report template used generating the audit trail report uses a defined and fix sorting order. 

Fix Information:

n/a


KPR#:653510  Product:OpenLAB - CDS2    2.6 Update 02

Keyword: Data Analysis

One-line Description:

Post processing plugin output export fails for FQDN path

Problem:

The post-processing plugin output path will not accept a network path if it has a "." in it, like in \\serv.domain.com\export.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 and OpenLab CDS v2.6 Update 07.


KPR#:654632  Product:OpenLAB - CDS2    2.3,2.4,2.5,2.6

Keyword: Data Analysis

One-line Description:

Warning message "Cannot load methods (not found)" after loading a result set

Problem:

Importing a result set creates version 1. After re-processing and signing, the result set version will be 2. Opening result set version 1 afterwards will display a warning "Cannot load methods (not found)".

This is not the case for OpenLab CDS 2.x Workstation File Systems.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7.


KPR#:656971  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

Negative value for tailing factor

Problem:

In some cases, the tailing factor might be negative. Typically, if the peak is not well resolved. After the peak data processing, it can happen that the corrected retention time of the peak apex is before the peak start time, the front width will be negative. This results in a negative value for the tailing factor.

Temporary Solution:

To avoid such a situation, make sure the peaks are well resolved.

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 04.


KPR#:658525  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

RRT is not taken into account for compound identification

Problem:

If 'use time reference compound' and 'use RRT reference compounds' is selected in the processing method, the compound identification windows will be corrected only by the shift of the time reference compound. The relative retention time (RRT) value is not taken into account to adjust the compound identification window.

Temporary Solution:

As a workaround, the factors of the compounds can be set to the values of the relative retention times (RRT). 

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02 and OpenLab CDS v2.6 Update 09.


KPR#:658526  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

E-signatures and audit trail information are lost after second signing 

Problem:

After User A has signed a result set, User B is signing this result set as well. It might happen that the signature and the audit trail entry of User A is missing afterwards. This can occur if the result set is still in the upload queue while User B is signing the result set.

Temporary Solution:

To avoid this situation, set "enforce signature order" and assign both users to different levels.

Fix Information:

This issue will be fixed in a future release.


KPR#:658878  Product:OpenLAB - CDS2    2.6,CDS 2.7,CDS FR8

Keyword: Data Analysis

One-line Description:

Report will not be created if report filename starts or ends with a whitespace

Problem:

If the report filename is defined with a starting or ending whitespace in processing method, the report file will not be generated.

Temporary Solution:

Avoid leading or ending white spaces for the report file name. If working with tokens e.g. sample name, make sure the sample name has no white space in the beginning or in the end of the name. 

Alternatively, a report file name structure like: Prefix-<token>-Suffix can be used.

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02.


KPR#:668598  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Data Analysis

One-line Description:

Error occurred while importing GC7890 EZChrom dual tower method in OpenLab CDS 2.7

Problem:

Importing a GC7890 dual tower method from EZChrom into OpenLab CDS 2.7 can lead to an error if some peaks got unchecked in the EZChrom method.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.7 Update 01.


KPR#:672553  Product:OpenLAB - CDS2    2.6 Update 01

Keyword: Data Analysis

One-line Description:

Data Analysis is not responding after previewing report 

Problem:

It might happen that Data Analysis is not responding after previewing report.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02 and OpenLab CDS v2.6 Update 09.


KPR#:676810  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Data Analysis

One-line Description:

EZChrom method with history points for log amount ‘0’ or less than zero is not imported

Problem:

If in EZchrom the levels amount is set to ‘1’ with scaling as log(amt)& log(resp), history points are not imported into OpenLab CDS for level 1 where amount was set as ‘1’. The same is true if log amount is negative.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:677814  Product:OpenLAB - CDS2    2.6,CDS 2.7

Keyword: Data Analysis

One-line Description:

Cannot select all spectra when multiple spectra are extracted from one peak

Problem:

When multiple MS spectra are extracted within one chromatographic peak after Add/Update MS Compounds has been run, only one of the spectra can be selected.

Temporary Solution:

Option 1: if multiple manually extracted spectra are needed from within one peak, do not run Add/Update MS Compounds
Option 2: delete the unneeded spectra so that only one spectrum is present in each chromatographic peak
Option 3: manually split the peak integration so that each spectrum is present in its own peak

Fix Information:

This issue is fixed in OpenLab CDS 2.7 Update 01.


KPR#:680210  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Data Analysis

One-line Description:

Unable to add qualifiers from MS spectrum in some circumstances

Problem:

Adding qualifiers by right-clicking ions in a spectrum only works if the signal for the target compound has already been extracted. 

Temporary Solution:

Option 1: use the TIC (which is extracted automatically when the sample is loaded) as your compound signal type
Option 2: reprocess the injection after adding the target compound but before adding qualifiers, which will extract the necessary EIC
Option 3: add qualifiers from extracted EICs, rather than from the spectrum

Fix Information:

This issue is fixed in OpenLab CDS 2.7 Update 01.


KPR#:681553  Product:OpenLAB - CDS2    2.6 Update 05,CDS 2.7

Keyword: Data Analysis

One-line Description:

Memory leak on Signal Transformation View

Problem:

Memory leak on Signal Transformation View.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 Update 01 and OpenLab CDS v2.6 Update 08.


KPR#:683141  Product:OpenLAB - CDS2    CDS 2.7,CDS FR8

Keyword: Data Analysis

One-line Description:

Missing MS channels in new results sets

Problem:

When a new results set has been created from existing data in Data Analysis, the MS TIC signal is missing on all but the first injection in the new results set.

Temporary Solution:

There is no known workaround.

Fix Information:

This issue is fixed in OpenLab CDS 2.7 Update 01.


KPR#:686226  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Data Analysis

One-line Description:

Integration Events from EZChrom method are not imported on the correct signal name in OpenLab CDS

Problem:

Integration Events from EZChrom method are not imported on the correct signal name in OpenLab CDS.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.7 Update 01.


KPR#:689877  Product:OpenLAB    2.7

Keyword: Data Analysis

One-line Description:

Reviewing or adding a manual entry to the audit trail no longer triggers a new result version

Problem:

The release notes state the following:
“Reviewing or adding a manual entry to the audit trail no longer triggers a new result version”
 
This statement is incorrect.

Temporary Solution:

The correct statement is:
“For methods and cc files, reviewing or adding a manual entry to the audit trail no longer triggers a new version”

Fix Information:

n/a


KPR#:691556  Product:OpenLAB - CDS2    2.6,CDS 2.7

Keyword: Data Analysis

One-line Description:

Option to Save results is missing in "Cannot print reports" dialog for single samples

Problem:

A report of a single sample gets previewed in the Reporting section. If this preview should be printed and the results are not saved yet, a warning “Cannot print reports” shows up. There is no “yes, save” button because of missing saving rights.  

Temporary Solution:

Option 1: Assign "save master method" privilege to the role.
Option 2 (if option 1 is not possible): Save single sample results before generating a report.

Fix Information:

This issue is fixed in OpenLab CDS v2.7 Update 02, and OpenLab CDS v2.6 Update 08.


KPR#:692754  Product:OpenLAB - CDS2    CDS FR8

Keyword: Data Analysis

One-line Description:

Extracting mass spectral data from damaged data files can cause Data Analysis to crash

Problem:

For data sets which have become corrupted or damaged, and expected mass spectral data is missing, trying to extract EICs or spectra or add an MS compound to the method can cause Data Analysis to crash.

Temporary Solution:

No known workaround.

Fix Information:

This issue is fixed in OpenLab CDS v2.7 Update 03


KPR#:692811  Product:OpenLAB - CDS2    2.6 Update 05

Keyword: Data Analysis

One-line Description:

Data Analysis does not get initialized

Problem:

Data Analysis does not get initialized.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02 and OpenLab CDS v2.6 Update 09.


KPR#:695070  Product:OpenLAB - CDS2    CDS FR8

Keyword: Data Analysis

One-line Description:

EIC extraction window is not calculated correctly when signal alignment is applied

Problem:

When a processing method is configured with both signal alignment enabled and a non-zero EIC extraction window, the signal alignment correction is applied twice.  This leads to EIC extraction windows in which the peak of interest is not centered.  In the case of large signal delays and/or small EIC extraction windows, the window may be shifted so far that the peak of interest is partially or completely outside the window.  There are also instances where Data Analysis can crash when signal alignment and EIC extraction windows are used, and the extraction window extends below zero.

Temporary Solution:

Widen or disable EIC extraction windows.

Fix Information:

This issue is fixed in OpenLab CDS v2.7 Update 03.


KPR#:695471  Product:OpenLAB - CDS2    CDS FR8

Keyword: Data Analysis

One-line Description:

Sample amount in AIA export of EZChrom data is 1.00

Problem:

In case of AIA export of EZChrom data loaded in OpenLab CDS 2.x, the sample amount in the CDF file is set to 1.00. Even if the injection list in Data Analysis contains a different sample amount value.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02 and OpenLAb CDS v2.6 Update 09.


KPR#:697151  Product:OpenLAB - CDS2    2.5,2.6,CDS 2.7,CDS FR8

Keyword: Data Analysis

One-line Description:

Smoothed qualifier EICs can unsmooth themselves unexpectedly

Problem:

Under certain conditions, a smoothed qualifier EIC can unsmooth itself after reprocessing, while retaining the [s] annotation indicating it is still smoothed.  One way to trigger this are to add a target to the compound table while smoothing is turned off, then enable smoothing, then add a qualifier to that target and reprocess.  

Temporary Solution:

Add targets and qualifiers to the compound table while using the same settings for smoothing.

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02 and OpenLab CDS v2.6 Update 09.


KPR#:697180  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Data Analysis

One-line Description:

"inconsistent between result and parameter" warning after using scaling in report settings

Problem:

If the scaling is set in the processing method on the injection report section, it might be that the data gets flagged as "inconsistent between result and parameter" after loading.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02.


KPR#:698709  Product:OpenLAB - CDS2    2.4,2.5,2.6,CDS 2.7,CDS FR8

Keyword: Data Analysis

One-line Description:

MS Chromatogram Smoothing does not use EIC extraction window setpoint

Problem:

When MS Chromatogram Smoothing is enabled, any setting for the EIC extraction window is not used.

Temporary Solution:

n/a

Fix Information:

The software is updated so that the EIC extraction window setting is utilized when working with smoothed MS chromatograms.  If this behavior is not desired once the update has been applied, change the EIC extraction window setting to 0.

This issue got fixed in OpenLab CDS v2.7 Update 02.


KPR#:702680  Product:OpenLAB - CDS2    CDS 2.7,CDS FR8

Keyword: Data Analysis

One-line Description:

Manual integration options are not visible

Problem:

After launching Data Analysis, the manual integration options are not visible after activating manual integration. 

Temporary Solution:

The manual integration needs to be de- and re-activated.

Fix Information:

This issue is fixed in OpenLab CDS v2.7 Update 02.


KPR#:703034  Product:OpenLAB - CDS2    2.5,2.5 Update 04,2.6,CDS 2.7,CDS FR8

Keyword: Data Analysis

One-line Description:

Qualifier retention time shift is incorrect if retention time update is set to after each run

Problem:

Qualifier retention time shift is incorrect if retention time update is set to after each run. The qualifier retention time does not get shifted in the same direction as the compound retention time.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 Update 02 and OpenLab CDS v2.6 Update 09.


KPR#:703426  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Data Analysis

One-line Description:

Scaling settings in processing method are editable even if custom scaling is active

Problem:

If custom scaling is set in the Chromatogram Window settings, and a new processing method gets created, or an existing method gets loaded, the scaling settings in the processing method signal tab are editable. The values can be changed without any effect.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS 2.7 Update 01.


KPR#:703810  Product:OpenLAB - CDS2    CDS 2.7,CDS FR8

Keyword: Data Analysis

One-line Description:

Unable to do manual integration in first signal from Waters Acquity PDA

Problem:

In case two signals are acquired on a Waters Acquity PDA, it is not possible to perform manual integration on the first signal.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 Update 02.


KPR#:703895  Product:OpenLAB - CDS2    CDS FR8

Keyword: Data Analysis

One-line Description:

Use of EIC extraction windows with SIM data can cause qualifier RSP% to not be calculated and DA to crash in certain cases

Problem:

For SIM data, if an EIC extraction window is enabled, and the retention time of the peak in the target SIM is different from the retention time of the peak in the qualifier SIM (rounded to two decimal places), the qualifier RSP% will not be calculated when the qualifier is added to the method.  Upon reprocessing, the results for that qualifier will not populate and it will be flagged as failing.  If the peak details window is opened, data analysis will crash.

Temporary Solution:

Do not use EIC extraction windows (set it to 0 in the processing method) on SIM data.

Fix Information:

This issue is resolved in CDS 2.7 Update 02 and CDS 2.6 Update 07.


KPR#:707114  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Data Analysis

One-line Description:

Unexpected error occurs after deselecting a history point

Problem:

If a result set from EZChrom with no method linked gets opened and a EZChrom calibration method gets linked to only one injection of the result set, deselecting any history point will lead to an unexpected error.

Temporary Solution:

Link the method to more than only one injection of the result set.

Fix Information:

This issue is fixed in OpenLab CDS 2.7 Update 01.


KPR#:708783  Product:OpenLAB - CDS2    CDS 2.7,CDS FR8

Keyword: Data Analysis

One-line Description:

"Is time ref." and "Is RRT ref." columns are not displayed in processing method

Problem:

If a user has hidden "Is time ref." and "Is RRT ref." columns in OpenLab CDS 2.4 and save the processing method, the column is saved as hidden inside the processing method.

If such a method gets loaded in OpenLab CDS 2.7 the column is no longer available in the column chooser and cannot be displayed again.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 02 and OpenLab CDS v2.6 Update 09.


KPR#:710753  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

Unexpected error after reprocessing a result set with timed / named groups

Problem:

In case an injection of a result set has no signal, and timed or named groups are defined in the linked processing method, reprocessing leads to an unexpected error.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 Update 02 and OpenLab CDS v2.6 Update 09.


KPR#:716111  Product:OpenLAB - CDS2    CDS FR8

Keyword: Data Analysis

One-line Description:

Changes are discarded after closing and saving a result set 

Problem:

In case a result set with a modified, unsaved processing method gets closed, and the dialogue box is closed with "save and close" the method modification might get discarded. 

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab cDS v2.7 Update 03.


KPR#:716452  Product:OpenLAB - CDS2    CDS FR8

Keyword: Data Analysis

One-line Description:

Method not found when loading first version of a result set

Problem:

When trying to load an early version of a result set, where changes to the processing method were done in review mode during acquisition, the early method version is not found.

Temporary Solution:

n/a

Fix Information:

This issue is fixed in OpenLab CDS v2.7 Update 02 and OpenLab CDS v2.6 Update 09.


KPR#:725618  Product:OpenLAB - CDS2    CDS 2.7,CDS FR8,2.6 Update 07

Keyword: Data Analysis

One-line Description:

Manually extracted spectra within an integrated peak can erroneously become the linked display spectrum

Problem:

If automatic spectrum extraction is enabled or automatically search TIC peaks (in an MS library) is enabled, a mass spectrum will be extracted automatically from each integrated chromatographic peak.  When clicking that peak in the chromatogram window, the automatically extracted spectrum is expected to be displayed (focused) in the MS Spectrum window.  However, if another spectrum is manually extracted which also falls within that integrated peak, under certain conditions this spectrum may be the one displayed (focused) when selecting that peak.

Temporary Solution:

Select the spectrum of interest directly from the navigation tree, rather than by clicking the chromatographic peak.

Fix Information:

This is resolved in OpenLAB CDS v2.7 Update 03 and OpenLab CDS v2.6 Update 09.


KPR#:726904  Product:OpenLAB - CDS2    CDS 2.7,CDS FR8

Keyword: Data Analysis

One-line Description:

Adding compounds to method from SIM data when signal alignment is enabled can cause Data Analysis to crash

Problem:

Adding a compound to the compound table from SIM data while signal alignment is enabled can cause Data Analysis to crash under certain conditions.

Temporary Solution:

Do not use signal alignment with SIM data.

Fix Information:

This issue is fixed in OpenLab CDS v2.7 Update 03.


KPR#:729785  Product:OpenLAB - CDS2    2.6 Update 01,CDS 2.7,CDS FR8

Keyword: Data Analysis

One-line Description:

EIC changes depending on the selected number of compounds

Problem:

Extracted Ion Chromatogram (EIC) changes depending on the selected number of compounds. As a consequence, areas and quantitative results also change.

Agilent Engineering has identified the root cause as variation in whether or not the data points at the end points of the spectral range are included. When a different number of compounds is selected, this can change. As a result, the EIC and peak areas change. The amount of change depends on the number of data points in the spectrum and the intensity at the end points.

This problem occurs in the mass spectrometry data analysis in the OpenLab CDS software. This is not an issue with the acquired data from the mass spectrometer. This does not occur when extracting wavelength chromatograms from UV photodiode array data.

Temporary Solution:

Users can avoid this issue by maintaining the same number of compounds in their data analysis method for both standards and unknown samples.

Fix Information:

Agilent Engineering has developed a fix for this issue and that is released as a point patch for OpenLab CDS 2.6 and OpenLab CDS 2.7. This fix addresses the cases where the end points of the spectral extraction window are multiples of the profile scan step size. This point patch is available upon request.

This issue will be fixed in a future release of OpenLab CDS.


KPR#:733574  Product:OpenLAB - CDS2    2.5,2.6,CDS 2.7,CDS FR8

Keyword: Data Analysis

One-line Description:

Loss of MS spectral granularity when sending to or retrieving from a library

Problem:

When sending an MS spectrum to NIST MS Search or retrieving an MS spectrum from a search library, the spectrum is being flattened to integers for m/z values and relative abundance values.  This can cause loss of spectral detail, particularly for low intensity ions.  

Spectra are also being flattened in the same manner when converting a .L library to NIST format using the Lib2NIST conversion tool from NIST20 and prior.

Temporary Solution:

N/A

Fix Information:

This issue will be resolved in a future release of OpenLab CDS; it is also addressed in point patchs for CDS 2,6 and CDS 2.7, available upon request. 

The library conversion issue is addressed in the NIST23 release of the Lib2NIST conversion tool.


KPR#:736987  Product:OpenLAB - CDS2    CDS 2.7,CDS FR8

Keyword: Data Analysis

One-line Description:

Blank subtraction 1D and 2D do not work together.

Problem:

Blank subtraction 1D and 2D do not work together.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03.


KPR#:738475  Product:OpenLAB - CDS2    2.6,CDS 2.7

Keyword: Data Analysis

One-line Description:

X-axis of Max Wavelength Chromatogram is updated erroneously updated when ASR plug in is enabled

Problem:

When a result with a Max Wavelength Chromatogram is reprocessed using a processing method with the ASR post-processing plug in enabled, the x-axis of the Max Wavelength Chromatogram is updated to incorrect values.

Temporary Solution:

Disable ASR plug in when using Max Wavelength Chromatograms.

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03 and OpenLab CDS v2.6 Update 10.


KPR#:742997  Product:OpenLAB - CDS2    CDS 2.7 Update 01

Keyword: Data Analysis

One-line Description:

DA is processing endlessly

Problem:

In case the expected retention time gets modified, and the focus stays in this cell while the user clicks on "reprocess all" the processing gets stuck.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03.


KPR#:746473  Product:OpenLAB - CDS2    CDS 2.7 Update 01,2.6 Update 08

Keyword: Data Analysis

One-line Description:

Different versions of acquisition methods with same name are not available after creating a new result set.

Problem:

In case, a new result set should be created based on 3 different sequences where 3 different versions of the same acquisition method are available, wrong acquisition parameters will be displayed in the acquisition set point.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03 and OpenLab CDS v2.6 Update 10.


KPR#:747725  Product:OpenLAB - CDS2    2.6,CDS 2.7

Keyword: Data Analysis

One-line Description:

Amount and Concentration unit is blank in column header of compound table

Problem:

On a report, amount and concentration unit is blank in column header of compound table when ISTD compound is missing in one of the samples.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03


KPR#:748104  Product:OpenLAB - CDS2    CDS FR8

Keyword: Data Analysis

One-line Description:

MS Spectrum window does not behave correctly when using pinned injections

Problem:

Under certain conditions, when unpinning injections while MS spectra are already extracted, the MS spectrum window may appear empty with an x-axis scale of 0-10.

Temporary Solution:

If the issue occurs, click on any extracted MS spectra for the unpinned injection in the navigation tree and the window will populate correctly.

Fix Information:

This issue is fixed in OpenLab CDS v2.7 Update 03.


KPR#:753515  Product:OpenLAB - CDS2    CDS 2.7 Update 01,CDS FR8

Keyword: Data Analysis

One-line Description:

"Review selected run in DA" does not work.

Problem:

"Review selected run in DA" does not open Data Analysis.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03.


KPR#:766195  Product:OpenLAB - CDS2    CDS 2.7,CDS FR8

Keyword: Data Analysis

One-line Description:

DA Launcher log files are overwritten.

Problem:

The log files for DA launcher service might reach the limit of entries very fast.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03.


KPR#:768811  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

Data Analysis can become unresponsive when extracting all SIM signals

Problem:

In CDS v2.6, under certain conditions Data Analysis may become unresponsive  with an endless spinning wheel when attempting extract one or more SIMs.  

Temporary Solution:

n/a

Fix Information:

This issue is resolved in CDS v2.6 Update 09.


KPR#:768814  Product:OpenLAB - CDS2    2.6 Update 07

Keyword: Data Analysis

One-line Description:

Automatically searching TIC peaks in MS library can cause Data Analysis to crash

Problem:

In CDS v2.6, in certain circumstances, Data Analysis may crash when Automatically search TIC peaks is enabled under the MS library search section of the processing method and a results set is reprocessed.

Temporary Solution:

Deselect Automatically search TIC peaks and reprocess.  If this is successful, consider manually triggering the MS search for peaks of interest.  

Fix Information:

This issue is resolved in CDS v2.6 Update 09.


KPR#:768815  Product:OpenLAB - CDS2    2.6,CDS 2.7

Keyword: Data Analysis

One-line Description:

Reopening processed data which has spectral smoothing enabled may cause Data Analysis to crash

Problem:

In CDS v2.6 and v2.7, under certain conditions, when a results set has automatically extracted spectra and spectral smoothing enabled, and the results set is processed, saved, closed, and reopened, Data Analysis may crash.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab CDS v2.7 Update 03 and OpenLab CDS v2.6 Update 09.


KPR#:770446  Product:OpenLAB - CDS2    2.6

Keyword: Data Analysis

One-line Description:

Unexpected error after using Manual Integration 

Problem:

Unexpected error after using Manual Integration.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.6 Update 09.


KPR#:770754  Product:OpenLAB - CDS2    2.5,2.6

Keyword: Data Analysis

One-line Description:

Changed value is not kept for custom fields but recorded in audit trail

Problem:

If the value of a custom field gets changed - the field is still in focus (cursor is blinking) -  and immediately start a reprocessing with a save followed, the value change is tracked in Audit Trail, and it is displayed in the UI. If you close the result set and re-open it, the change is still tracked in AT, but no longer visible in the injection list.

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.6 Update 10.


KPR#:790363  Product:OpenLAB - CDS2    CDS 2.7 Update 02

Keyword: Data Analysis

One-line Description:

Resolved EZChrom methods do not display the correct Signal names after migrating to CDS

Problem:

Resolved EZChrom methods do not display the correct Signal names after migrating to CDS

Temporary Solution:

n/a

Fix Information:

This issue got fixed in OpenLab CDS v2.7 Update 03


KPR#:935255  Product:OpenLAB - CDS2    2.6 Update 07,2.6 Update 09

Keyword: Data Analysis

One-line Description:

Manipulating overlaid profile spectra with pinned injections causes DA to crash

Problem:

When profile spectra are used in overlaid mode and multiple injections are shown via pinning, manipulating the spectra - in this case, by adjusting the threshold - causes DA to crash.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:952244  Product:OpenLAB - CDS2    CDS 2.7 Update 03

Keyword: Data Analysis

One-line Description:

Locked result set cannot be unlocked

Problem:

In case a previous version of a result set gets signed and automatically locked (controlled by a project setting), the result set cannot be unlocked, or the signature cannot be revoked after loading.

Temporary Solution:

Possible workaround: Deactivate automatic locking after signing on the project level. Afterwards, the result set can be unlocked again.

Fix Information:

n/a


KPR#:954334  Product:OpenLAB - CDS2    CDS 2.7

Keyword: Data Analysis

One-line Description:

Loading method causes error One or more errors occurred. (Content cannot be converted to the type Int. Line 1, position 94)

Problem:

In case the processing method got created in an updated OpenLab CDS 2.x, an error might show up if the processing method get loaded on the base version.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:958930  Product:OpenLAB - CDS2    CDS 2.7 Update 03

Keyword: Data Analysis

One-line Description:

Modification date of linked injections gets changed after linking same processing method to an unlinked injection. 

Problem:

In case a processing method, which is already linked to some injections in a result set, gets linked to an unlinked injection, all linked injections will be processed after the linking. This will create a new modification date for all linked injections.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:959233  Product:OpenLAB - CDS2    2.5,2.6,CDS 2.7

Keyword: Data Analysis