Software Status Bulletin
OpenLAB Server M8440AA
Known Problem Report as of Dec 8 2025 4:00AM
Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.
User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.
How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.
To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.
There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.
Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.
Keyword Glossary
Keyword Index
KPR#:1048903
AIC replication issue in mixed CDS / MassHunter systems
KPR#:376731
Not possible to delete project related files form the Content Management user interface.
KPR#:534773
Restore fail when the new server is on a different subnet
KPR#:549030
Archive fails if a file with the same name has already been archived
KPR#:567527
Backups can fail if the available C disk storage space is too small
KPR#:577035
Installation stalls at Agilent Distributed Transaction coordinator install step
KPR#:586964
Reverse proxy configuration API could be used to maliciously redirect credentials.
KPR#:588444
Archive of file fails if it is checked-out when using automated archive
KPR#:588447
If one archive job fails, the others should continue
KPR#:588450
Archive jobs get stuck, requiring a cleanup
KPR#:588458
Archive job in a sub-folder should be removed when manually archiving a parent
KPR#:600186
Data files with names including semicolons (;) cannot be uploaded to Content Management
KPR#:604986
Error message occurs if server name in Storage Locations contains dot on Content Paths page
KPR#:694366
Script to update system passwords seems to update the wrong registry elements
KPR#:708013
Include latest BSSN Update for log4j
KPR#:714173
Analytics.json moved to OpenLab Platform and no longer listed in Diagnostics save files
KPR#:720429
OpenLab Server and OpenLab ECM XT v2.7 won't add user in a multi-forest domain
KPR#:751588
Multiple domain support is lost after upgrade
KPR#:775015
Using different capitalization when loggin in to the Content Browser with a new user causes error
KPR#:809534
DHE Vulnerabilities
KPR#:954003
Cannot resotre FB database
KPR#:954006
Rest API crashes with domain users in CP but removed from domain
KPR#:978567
Alfresco license file is removed
KPR#:1031959
Apache Log4j 1.x Security Vulnerabilities
KPR#:1048901
The AGTOL.log file is missing from 2.7 systems
KPR#:1050877
PostgreSQL 14 Update
KPR#:1088692
Previewing chromatography file gives error in alfresco log
KPR#:1108931
Running "OpenLab Storage System Test" of Test Services fails at folder creation step
KPR#:1115817
Details page shows reason carried over from the previous version if itself doesn't have a reason
KPR#:1128203
Recurring "Unable to replicate; The attachment is out of date" error in the server.log file
KPR#:1150035
Bulk Import Tool misses files
KPR#:1203418
Unable to log in when LDAP is configured to use Kerberos authentication
KPR#:1203885
The Content Management Activity Log is not updated
Keyword: Administration,User Interface
KPR#:267323
Activity Log in OLCP does not record the Application name when login from the Web UI
KPR#:44357
Data upload performance may decrease when archiving files
KPR#:85449
Data Store server perfomances may decrease when AlfrescoTomcat Service memory usage reaches 4GB
KPR#:178350
New domain users can't access content management to save methods or any other file
KPR#:580688
Active Directory query searches the entire forest and causes login slowness.
KPR#:597114
Injection data can potentially be lost during a server reboot.
KPR#:609704
Control Panel freezes when many users launch Acquisition and Data Analysis at the same time in a client server system.
KPR#:638587
Improvements to address archive problems
KPR#:651438
Excessive logins can cause com.agilent.datastore.cache file to grow and impact performance
KPR#:664390
Uploading two new files of the same name will result in one of the uploads failing.
KPR#:723298
Slow performance when loading projects tab in Control Panel
KPR#:750171
Performance Indexes missing in OpenLab Server / ECM XT v2.7
KPR#:751591
High CPU Load with ActivityLog disabled (SharedServicesHost/ApacheHTTPServer)
KPR#:767591
Unable to open method, sequence, and result files in Data Analysis
KPR#:954001
OutOfDate is not reset after first instrument's data is read (multi-instrument)
KPR#:954005
Loading Sequence from result set takes >1 minute for Browse box to appear
KPR#:954008
OpenLab Shared Services Crashes frequently
KPR#:962671
Unable to process result sets with big ACAML files from Terminal Server
KPR#:1048793
Poor performance when renaming, moving, archiving, or dearchiving folders
KPR#:1128202
Leading/trailing spaces trigger an "Import data failed" error when importing data in DA
KPR#:1188072
Zip files with a ".template" extension will fail to upload
KPR#:1203419
AIC replication may fail on systems using Oracle
Keyword: Performance,Roles and Privileges
KPR#:304709
New domain users can't access content management to save methods or any other file
Keyword: Performance,User Interface
KPR#:580691
Control Panel Lab-At-A-Glance display of instruments is slow.
KPR#:963168
Print out of Content Browser search results displays an incorrect message
KPR#:207007
Users can delete their own data without deletion permission via web client
KPR#:976277
Users added to a domain group can't access content management
Keyword: Roles and Privileges,User Interface
KPR#:318470
Orphan Property ID leading to sync failure
KPR#:130075
Search cannot handle Metadata which contains a µ
KPR#:168842
PDFs Which Include Localized Characters Can Appear Garbled in Web UI Previews
KPR#:180338
First time login to the Content Management Web UI can take up to 60s
KPR#:194111
Delay observed in searching for newly added or deleted files in Content Management
KPR#:307134
Pagination disappears when search returns more than 250 results
KPR#:372530
Incorrect rendering of MS Office documents in preview
KPR#:576609
Backup Utility is failing fail at verification step due to exhausting connections to the MS SQL server
KPR#:605536
Error message occurs if server name in Storage Locations contains dot on Content Paths page
KPR#:665419
Japanese Language Files are not included in Content Management Security Update 01
KPR#:953611
Click Jacking Vulnerability
KPR#:968860
Backup Verification of v2.7 Backup Utility may fail on File uploads from older Datastore Versions
Keyword:
One-line Description:
PDF preview in DataStore is truncated in Chinese and English Secure Workstation
Problem:
PDF preview in the DataStore User Interface is not rendered properly and may look misaligned or truncated in Chinese and English Secure Workstation. The pdf document opens properly with any pdf reader when downloaded from the Data Store repository
Temporary Solution:
N/A
Fix Information:
Fixed with OpenLAB Server revision 2.1
Keyword:
One-line Description:
"Value contains illegal character' message is displayed while typing a new folder name
Problem:
While typing a folder name, the software will provide instant feedback and warn the user when an invalid character is entered. If you continue typing the "red" field will disappear until an invalid character is again detected. Folder names can't start or end with a space.
Temporary Solution:
n/a
Fix Information:
This issue will be addressed in the next version of the software
Keyword:
One-line Description:
Deleted content doesn't release space from the disk storage when using PostgreSQL as database engine
Problem:
Deleted content doesn't release space from the disk storage when using PostgreSQL as database engine Affected version: OpenLAB Data Store A.02.02 and OpenLAB Data Store 2.0
Temporary Solution:
n/a
Fix Information:
This issue is resolved with OpenLAB Server 2.1
Keyword:
One-line Description:
FIltering in File Details page does not work for ZIP filenames with Japanese character
Problem:
The problem is caused by Java interpreting the encoding from non-English Windows.
Temporary Solution:
N/A
Fix Information:
N/A
Keyword:
One-line Description:
Folder icon is missing on content page when using Internet Explorer 11
Problem:
This is can be fixed by changing the rendering in the Intenet Explorer options "Use software rendering instead of GPU rendering* Related issue reported here: https://issues.alfresco.com/jira/browse/MNT-13231 Steps are given here: https://support.microsoft.com/en-us/kb/2528233
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Clicking on the "Browse" button to Upload Files does not trigger the "browse window" in IE11/Win10
Problem:
This is a known issue and will be fixed in the next revision of the software.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
WEB User Interface returns Error 500 after rebooting the server
Problem:
If rebooting the OpenLAB Server, and the tomcat service starts before the database instance is up and running, you will have a database connection issue returning and error 5600 on the web interface. There are no dependencies between Tomcat and external databases resources.
Temporary Solution:
Ensure the dabase server is up and running before rebooting the OpenLAB Server.
Fix Information:
N/A
Keyword:
One-line Description:
Deletion of Files in Content Management - Freeing of Disk Space
Problem:
When you delete contents in DataStore or OpenLAB Server 1) DataBase: Contents in database will be deleted. Database size might not be reduced due to activity log information being written to the database and also some database size might not be reduced even the contents are deleted. 2) Solr index: Solr index size will not be reduced unless you click on the "optimize now" button in Solr Admin user interface 3) Content Store: Content Store size will be reduced when you delete files in DataStore. A clean-up job runs everyday at 11:00 PM to clean the content store folder.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Preview not available if size is larger than 10MB for certain files.
Problem:
In Content Management, preview feature is not available for certain file types that exceed a size limit. This limit is 10 MB for the file types mentioned below Office Documents ( .doc, docx, .xls, .xlsx, .ppt, .pptx ) CSV files ( .csv ) TXT files ( .txt ) XML files (.xml)
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Web UI - Characters are not being previewed and some are correctly converted
Problem:
Alfresco expects UTF-8 encoding on all documents for previews to work correctly on extended characters. Cause: Notepad saves .txt files as ANSI by default, which is incompatible with Alfresco.
Temporary Solution:
n/a
Fix Information:
Solution: In Notepad, do "Save As..." to save the file in UTF-8 format instead of the default ANSI, and upload the file to CM for extended characters to be previewed correctly.
Keyword:
One-line Description:
Reprocessing on an archived project should generate error
Problem:
OpenLAB CDS does not check when a project is archived in OpenLAB Data Store 2.0 or in OpenLAB Server 2.1. It is therefore possible to select the archived project to load results, modify and save them. The application will then try to upload the modify results and an upload error will occur in the upload queue. As a temporary solution, we recommend to remove the Project_Edit_Content permission on archived projects.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
RDL files downloaded via the web interface through Internet Explorer are saved with the wrong extension
Problem:
When a user chooses to download an RDL file from the web interface in Internet Explorer, the file itself is saved with the wrong extension (typically a .bin or .txt extension).
Temporary Solution:
as a temporary solution, yo can download using a different browser (such as Chrome), you can also choose to right-click and "Save As" instead of a standard click to to download or rename the file back with the correct extension.
Fix Information:
n/a
Keyword:
One-line Description:
Searching the audit trail based on user name does not work for part of user name
Problem:
Searching the audit trail based on user name does not work for part of user name (e.g. john*), only for the full user name.
Temporary Solution:
The user full name must be used for searching audit trail entries.
Fix Information:
N/A
Keyword:
One-line Description:
Not all selected audit trail entries are printed or exported
Problem:
When you select audit trail entries in more than one page, the "Print selection" or the "Export selection" function only exprt or prints the selected items of the currently displayed page.
Temporary Solution:
N/A
Fix Information:
N/A
Keyword:
One-line Description:
Audit trail entries for copy action on folder are not generated in correct order
Problem:
When you a copy a folder containing files and folders, the audit trail will first display the entries for the copy of the "child" files and folders and then the entry of the "parent" folder.
Temporary Solution:
N/A
Fix Information:
N/A
Keyword:
One-line Description:
Software Verification report of Agilent Data store Fail While upgrading Server of A.04.07 SR1 to A.04.07 SR2
Problem:
Running the Software Verification Tool (SVT) with a user other than the user who did the upgrade will result in a failed report.
Temporary Solution:
The user performing the upgrade should be the user that runs the SVT tool.
Fix Information:
n/a
Keyword:
One-line Description:
Old DS Icon visible on Internet Explorer Tabs after an upgrade
Problem:
The original DS favicon (icon) is visible in the Internet Explorer Tabs and address bar if the system was updated from version 2.0 to 2.1 or 2.2
Temporary Solution:
n/a
Fix Information:
Clearing manually browser's cache forcing it to download all latest data from a website, and this is done only one time after the system is upgraded with latest version.
Keyword:
One-line Description:
Result type "Unknown" in Data Analysis search results after an upgrade to CDS 2.1
Problem:
After upgrading a Workstation or a Client Server environment from 2.0 to 2.1 Searching results in Data Analysis will show "unknown" for results acquired with CDS 2.0.
Temporary Solution:
n/a
Fix Information:
The result type field extraction has been added in version 2.1. Search will properly populate this field for newly acquired results or after reprocessing results acquired in CDS 2.0
Keyword:
One-line Description:
Installed Start Menu Shortcuts (on the Server) will not work if the Default Browser on the Server is not set
Problem:
Clicking on the shortcuts for Bulk Import Utility and Content Browser will bring up an explorer app with an error saying the page cannot be displayed. Affected versions: OpenLAB Data Store 2.0 and OpenLAB Server 2.x
Temporary Solution:
n/a
Fix Information:
If the default browser is not set on the server, these errors will occur for this application (and all applications that have internet shortcuts on the start menu). Set the default browser to Internet Explorer to avoid this problem.
Keyword:
One-line Description:
Double upgrades from DataStore A.0x to OpenLAB Server 2.1 will cause "Alfresco_administrators" group to be missing.
Problem:
During the upgrade to OpenLAB Data Store 2.0, a group called Alfresco_administrators is added to the application, but when an additional upgrade is done before like for instance from A.01.02 to A.02.01 and then to 2.0, the group will not be created and will cause the upgrade to OpenLAB Server 2.1 to fail.
Temporary Solution:
As a temporary solution, the following two steps need to be done before upgrading to OpenLAB Server 2.1 1. The missing group "ALFRESCO_ADMINISTRATORS" needs to be created manually in the Alfresco Share. 2. The DataStore_System user and the Administrators group must be added to the newly created group.
Fix Information:
n/a
Keyword:
One-line Description:
Delete file action in content management does not ask for a reason for deletion
Problem:
Delete file action in content management will not ask for a reason for deletion nor ask for a second login. Deletion of files can only be done from users having the "Manage Security" privilege or the "Everything" Role. The deletion will be traced in the Content Management Activity Log
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Upgrade from v2.1 fails when the application is installed on a folder name with short name
Problem:
Upgrade from v2.1 fails when the application is installed on a folder name with 2 or less characters
Temporary Solution:
Do not install the application on folder where the name is less than 3 characters
Fix Information:
n/a
Keyword:
One-line Description:
The "Modifier" value of a folder created by a project creation in OpenLab Control Panel is set to "System" a few minutes after the folder is created.
Problem:
In Content Management, the "Modifier" value of a folder resulting of a project creation in OpenLab Control Panel is set to "System" a few minutes after the folder is created. The "Modified Date" is also updated, even if there was no change done to the folder. This change is caused by the synchronization between the OpenLab Control Panel and the Content Management happening every 5 minutes. This scheduled sync process runs as the 'system' user. It updates the permissions on the folder performed by user 'system' and also updates modifier" to 'system' and "modified date" to current timestamp . Affected version(s): v2.3, v2.4
Temporary Solution:
n/a
Fix Information:
This issue is resolved in OpenLab Server v2.5 and Openlab ECM XT v2.5
Keyword:
One-line Description:
Alfresco Tomcat Service Credentials Lost
Problem:
The installation of OpenLab Server 2.4 Update04 / ECM XT 2.4 Update 01 on respective server will fail / get stuck if the customer’s server is using UNC paths to store data or uses domain users to run alfrescotomcat/content management search service. During the installation of the patch, the users will be reset to the respective service System accounts of the local machine.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in the OpenLab CDS v2.5 OpenLab ECM XT v2.5 This issue is fixed in the following updates: OpenLab CDS 2.4 Update 6 and OpenLab ECM XT 2.4 Update 02 OpenLab CDS 2.3 Update 10 and OpenLab ECM XT 2.3 Update 07 OpenLab CDS 2.2 Update 07 and OpenLab ECM XT 2.2 Update 01
Keyword:
One-line Description:
Software Update resets solr.host property in the alfresco-global.properties file.
Problem:
During a Software Update on the Content Management Server(s) of a Scalable System or on a 4-Server Solution it may be possible that the solr.host property in the C:\Program Files (x86)\Agilent Technologies\OpenLAB Data Store\tomcat\shared\classes\alfresco-global.properties is reset form the :"Indexing Server Hostname" to "localhost". This problem is observed in Version 2.4.
Temporary Solution:
After a Server Update is applied to the Content Management Server(s) of a Scalable System or a 4-Server Solution, check that the solr.host property in the C:\Program Files (x86)\Agilent Technologies\OpenLAB Data Store\tomcat\shared\classes\alfresco-global.properties file is still pointing to the Index Server of the system. If not, the solr.host property can be manually updated to point to the Index Server.
Fix Information:
This Problem is addressed in an future update of OpenLab ECM-XT or OpenLab Server
Keyword:
One-line Description:
Port 6629 is required for communication
Problem:
Port 6629 is required to be open on the Agilent Instrument controller. This port is used for secure HTTPS data transfer to and from the remote work area.
Temporary Solution:
n/a
Fix Information:
Documentation updated in version 2.6
Keyword:
One-line Description:
Uploading many files causes the web UI to freeze with 0% progress
Problem:
Uploading a large number of files using drag and drop in the content management web interface may result in a frozen interface showing no progress
Temporary Solution:
n/a
Fix Information:
There is a limitation on the number of files one can drag and drop via a browser at one time, and this is due to a limitation on the browser type and OS combined that we have no control over. Each browser type may have a different limitation. If you have thousands of files and folders to upload via a browser, please consider upload them in separate batches. The documentation in the next release will be updated to include this information.
Keyword:
One-line Description:
PostgreSQL 11 Update
Problem:
OpenLab CDS 2.6 and OpenLab Server/ECM XT 2.6 can install multiple instances of PostgreSQL 11 depending on the configuration. The Agilent OpenLab Data Repository component is present on every OpenLab CDS 2.6 and OpenLab Server/ECM XT 2.6 system and a PostgreSQL 11.9.1 instance is installed as part of this component. On OpenLab CDS 2.6 Workstation Plus systems, OpenLab Server/ECM XT All-in-One servers where PostgreSQL is selected as the Database Type, and Shared Services Servers (connecting to ECM 3.x) where PostgreSQL is selected as the Database Type, an additional PostgreSQL 11.5 instance is installed. PostgreSQL 11 is now end-of-life and will no longer receive security and bug fixes. PostgreSQL 11.22 is the final release of PostgreSQL and addresses a number of known vulnerabilities discovered in early PostgreSQL 11 releases.
Temporary Solution:
n/a
Fix Information:
OpenLab CDS 2.6 Update 14 and OpenLab ECM XT 2.6 Update 14 will update all OpenLab-installed PostgreSQL 11 instances to PostgreSQL 11.22.
Keyword:
One-line Description:
Create Content Management Database fails when NT username includes special character
Problem:
OpenLab Server and WorkStation Plus fail to install at the Content Management Database step when the Windows username includes a special character such as ! ' "/[]:;|=,+*?<>.
Temporary Solution:
Correct windows login name or connect as a different local administrator and repeat the installation
Fix Information:
n/a
Keyword:
One-line Description:
Security Vulnerability finding in Test Services
Problem:
A security vulnerability was detected in Agilent Test Services 3.5 and 3.6 which ship with OpenLab CDS and OpenLab Server/ECM XT 2.7 and 2.8, respectively. This vulnerability could allow an attacker to read files from the server's file system or load a file dynamically from a remote location. This vulnerability only impacts systems with valid Agilent Test Services licenses, including systems running on a 60-day startup license or a 60-day emergency license.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in Agilent Test Services 3.5 Patch 01 and Agilent Test Services 3.6 Patch 01. This vulnerability is also fixed in OpenLab CDS 2.7 Update 10, OpenLab Server 2.7 Update 10, OpenLab CDS 2.8 Update 07 with Feature Pack 01, and OpenLab Server 2.8 Update 07.
Keyword:
One-line Description:
Test Services cannot load
Problem:
When too many unresolved AICs/CIDs are configured to the same OpenLab server, Test Services cannot load. The problem is due to how Test Services loops through every AIC/CID connected to the server and this operation might take too long to complete on systems with many registered and unresolved AICs/CIDs.
Temporary Solution:
Deleting AICs/CIDs with a network status of "Not resolved" from the Administration>Instrument Controllers page of the OpenLab Control Panel fixes the problem.
Fix Information:
This issue is fixed in Agilent Test Services 3.5 Patch 01 and Agilent Test Services 3.6 Patch 01. This issue is also fixed in OpenLab CDS 2.7 Update 10, OpenLab Server 2.7 Update 10, OpenLab CDS 2.8 Update 07 with Feature Pack 01, and OpenLab Server 2.8 Update 07.
Keyword:
One-line Description:
Activity Log unavailable due to Certificate Trust issue between CM and Index Servers
Problem:
On a 4-server or Scalable OpenLab Server/ECM XT 2.7 system with Update 08 or higher, the Activity Log may not be accessible via the Control Panel. The issue appears as the Content Management (CM) server(s) cannot establish a secure connection to the Index server. Although the OpenLab Root certificate is shared and trusted across both servers (same serial number), the server certificate is flagged as potentially corrupted or altered when viewed from the counterpart server.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword:
One-line Description:
Customer Vulnerability finding in Test Services
Problem:
Agilent OpenLab CDS 2.6 and OpenLab Server / ECM XT 2.6 are affected by a file inclusion vulnerability. Multiple download endpoints trust the user-provided path parameter for loading files.
Temporary Solution:
n/a
Fix Information:
There is no fix for OpenLab CDS 2.6 and OpenLab Server / ECM XT 2.6. To fix this issue, please upgrade to OpenLab 2.7 or 2.8.
Keyword:
One-line Description:
Data Repository database partially unavailable after installing 2.7 Update 10 or 2.6 Update 14
Problem:
As part of OpenLab Server 2.7 Update 10 or 2.6 Update 14, a new minor version (14.15) of PostgreSQL 14 gets installed. This minor version fixes several security vulnerabilities. During this PostgreSQL update installation, the server certificates associated with the PostgreSQL database are reverted to the default PostgreSQL certificates. As a result, specific server-hosted OpenLab services can no longer communicate with the Data Repository database. The impacted client applications are Cary UV and MassHunter Networked Workstations. OpenLab Server/ECM XT v2.7 or 2.6 systems with any of the following software applications are affected: - Cary UV Networked Workstation - LC/MS TQ Acquisition MassHunter Networked Workstation - GC/MS TQ Acquisition MassHunter Networked Workstation - MassHunter Quantitative Analysis - LC/MS Q\TOF Acquisition MassHunter Networked Workstation - MassHunter Bioconfirm
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab Server 2.7 Update 11 and OpenLab CDS 2.7 Update 11, or OpenLab ECM XT 2.6 Update 15 and OpenLab CDS 2.6 Update 15
Keyword:
One-line Description:
Software update adds the Configuration Utility to Add/Remove Programs
Problem:
The Configuration Utility should not appear in the Add/Remove Programs after a software update.
Temporary Solution:
n/a
Fix Information:
The Configuration Utility will no longer appear in the Add/Remove Programs after installing OpenLab Server 2.7 Update 12 or OpenLab CDS 2.7 Update 12.
Keyword:
One-line Description:
After a cleanup of a user's temp directory, the OpenLab activity log displays "Error: Activity log is not ready"
Problem:
It has been reported that after a cleanup of a user's Windows temp directory the OpenLab and instrument's activity log index is no longer ready for usage and the activity log is not accessible. This error can be seen if the OpenSearch service is not running. This defect only affects systems running on OpenLab Server/ECM XT 2.8 and OpenLab Server/ECM XT 2.7 Update 04 and higher.
Temporary Solution:
Navigate to the Windows services panel and start up service OpenSearch 2.11.1. In case the service does not start up successfully, open Windows explorer and navigate to folder "C:\Users\<USERNAME>\AppData\Local\Temp\opensearch". The <USERNAME> is the user that installed OpenLab CDS. If the folder "opensearch" does not exist, the "OpenSearch 2.11.1 (opensearch-service-x64)" service is not starting. Create the folder "opensearch" manually and start the service OpenSearch 2.11.1 again.
Fix Information:
This issue was fixed in OpenLab Server 2.8 Update 08 and OpenLab Server 2.7 Update 12.
Keyword:
One-line Description:
PostgreSQL will incorrectly be uninstalled when OpenLab 2.6 is uninstalled
Problem:
After applying OpenLab ECM XT 2.6 Update 14 to an OpenLab Server/ECM XT 2.6 server or OpenLab CDS 2.6 Update 14 to an OpenLab CDS 2.6 Workstation or Workstation Plus, both the Content Management (not applicable to a CDS Workstation) and Data Repository PostgreSQL instances will be uninstalled when OpenLab Server/ECM XT 2.6 or OpenLab CDS 2.6 is uninstalled.
Temporary Solution:
n/a
Fix Information:
After installing OpenLab ECM XT 2.6 Update 15 or OpenLab CDS 2.6 Update 15, the permanent flag for PostgreSQL is now set to 'Yes', preventing it from being uninstalled with OpenLab.
Keyword:
One-line Description:
The RabbitMQ service is missing
Problem:
After installing OpenLab Server 2.7 Update 11 or OpenLab CDS 2.7 Update 11, the RabbitMQ service will be removed. If Online LC Monitoring Software is installed, it cannot be launched or used. No other functions related to OpenLab Server/ECM XT 2.7 or OpenLab CDS 2.7 are impacted.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab Server 2.7 Update 12 and OpenLab CDS 2.7 Update 12.
Keyword:
One-line Description:
OpenSSL vulnerabilities in Backup Utility delivered with OpenLab CDS 2.6 and 2.7
Problem:
The OpenLab Backup Utility ships with components that use OpenSSL versions up to v1.1.1l. Several Low and Medium security vulnerabilities have been discovered with versions under v.1.1.1t. Below is a list of security vulnerabilities that Agilent has investigated: • CVE-2023-0286 • CVE-2023-0464 • CVE-2023-0465 • CVE-2023-2650 • CVE-2023-3817 • CVE-2023-4807 • CVE-2023-5678 • CVE-2024-0727 • CVE-2024-2511 • CVE-2024-4741 The affected files are only used on a Client-Server-System using an external Postgres Database Server and can be removed from the Backup Utility folder of all other topologies.
Temporary Solution:
OpenLab CDS Workstation, Workstation Plus, OpenLab Server/ECMXT with Microsoft SQL and OpenLab Server/ECMXT with local Postgres SQL: Delete the folder “pgsql” in the installation location of the BackupUtility. Default path: "C:\ProgramFiles(x86)\Agilent Technologies\OpenLab Backup Utility" OpenLab Server/ECMXT with external Postgres SQL: Copy all binaries from the Data Repository Postgres binaries location (Default Path 2.6: "C:\Program Files\PostgreSQL\11\bin" Default Path 2.7: "C:\Program Files\PostgreSQL\14\bin") to the installation location of the BackupUtility (Default path: "C:\ProgramFiles(x86)\Agilent Technologies\OpenLab Backup Utility\pgsql\bin") and replace all existing files.
Fix Information:
n/a
Keyword: Acquisition
One-line Description:
AIC replication issue in mixed CDS / MassHunter systems
Problem:
The replication on OpenLab CDS 2.x AICs fails if MassHunter 11 or 12 is installed in mixed mode with OpenLab CDS v2.6, or v2.7. As a result, OpenLab CDS AICs cannot run in failover mode. The issue is caused by duplicate privileges and roles in the OpenLab Shared Services database.
Temporary Solution:
n/a
Fix Information:
The issue is fixed in OpenLab CDS v2.8, OpenLab Server v2.8, OpenLab CDS v2.7 Update 06, and OpenLab Server 2.7 Update 06.
Keyword: Administration
One-line Description:
Not possible to delete project related files form the Content Management user interface.
Problem:
Delete processing method, delete sequence templates or delete reports templates isn’t working via DA. Even when all available privileges except “everything” are given to the user. Directly from CM it’s also possible. With the privilege "Manage Security" you can delete files/folders in Content Management - as long as the files/folders are not within a project! When in a project, only projects related privileges are applied, therefore it will not be possible to delete files in a project if you have the Manage Security privilege Inside a project, there is also a role called everything. If you grant this role to a user within that project, he will be able to do everything, including deleting files.
Temporary Solution:
n/a
Fix Information:
Manuals and online help have been improved to point this behavior out more clearly in the version 2.5
Keyword: Administration
One-line Description:
Restore fail when the new server is on a different subnet
Problem:
When you have a 2-server system with postgres, restore fail with the Agilent OpenLab Restore Utility when the new server is on a different subnet or you try to restore on a All-in-One server. The restore will fail at the end while running the Server Configuration Utility.
Temporary Solution:
Workaround1: When the new 2-server environment is in a different subnet Edit the pg_hba.conf on the new db server to reflect the correct subnet Run the Server Configuration Utility (from the start program menu)Run the restore utility and select to run the Verification Only Workaround2: When you restore on an All-in-one server Rerun the Restore utility and use the hostname of the new server (don't use localhost)
Fix Information:
n/a
Keyword: Administration
One-line Description:
Archive fails if a file with the same name has already been archived
Problem:
If a user attempts to archive a file that has the same name as a file that already exists in the archive location, the archive will fail.
Temporary Solution:
Dearchive the original file before uploading the new file with the same name. Then upload the new file as a new version of the original file. All versions of that file can then be archived without error.
Fix Information:
n/a
Keyword: Administration
One-line Description:
Backups can fail if the available C disk storage space is too small
Problem:
During the backup process, the database is cached on the C drive before it is moved to the specified backup destination. If the C drive is too small to store the database cache, then the backup will fail.
Temporary Solution:
n/a
Fix Information:
This is resolved in the 2.6 Backup & Restore update.
Keyword: Administration
One-line Description:
Installation stalls at Agilent Distributed Transaction coordinator install step
Problem:
The installation stops at the Agilent Distributed Transaction coordinator install step. The distributed-transaction-coordinator-configurator.log shows: [ERR] MigrateSchema: Configuration step has failed. System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure. The CertService.log shows [ERR] CustomServiceBase - OnStart error System.InvalidOperationException: Requested domain name 'CSM' does not match the service's domain 'CSM' at Agilent.OpenLab.CertService.CertServiceCore.Certificates.CertFactoryService.GetServerCert(String hostName, String domainName, IEnumerable`1 dnsSuffixes) The problem is caused by a domain name that does not conform to the RFCs/standard. In this case it was missing the top level domain. Two letter domain names that are not routed on the internet cause the same problem.
Temporary Solution:
Change the domain name to a domain name that matches the RFCs/standards for non routable domains.
Fix Information:
Will not be fixed
Keyword: Administration
One-line Description:
Reverse proxy configuration API could be used to maliciously redirect credentials.
Problem:
The reverse proxy configuration API could potentially be used by a malicious user to programmatically redirect credentials and other requests to a malicious endpoint.
Temporary Solution:
n/a
Fix Information:
The issue is addressed with OpenLab ECM XT 2.6 Update 01 With this software update, the API is being disabled for any period of time that it is not directly being used. It is only being used for a very short period when running the Server Configuration Utility to configure a certificate. When running the Server Configuration utility from the menu, a process handler (HandleMachineRename.exe) will enable the API while the Certificate Setup screen is displayed and disable it again after. If you run the Server Configuration Utility (aka Step 4) from the installation media, the Certificate Setup step will not move forward until you enable and start the Agilent OpenLab Proxy Configuration Service. When the reconfiguration is done, you will need to manually stop and disable the Agilent OpenLab Proxy Configuration Service. After the installation of
Keyword: Administration
One-line Description:
Archive of file fails if it is checked-out when using automated archive
Problem:
Currently check-out files won’t be archived by the Automated Archive process, nor will they be reported on the Archive Queue page of the Admin Console. Since these check-out files will not stop the archive process from archiving other files and folders on the same folder level, users can easily identify these files once everything else is archived as the check-out files will be the only files remaining in the folder.
Temporary Solution:
It is the user’s responsibility to manage their checked-out files. This can be done by clicking the “I’m Editing” link to easily view all files that are checked out by the current user.
Fix Information:
N/A
Keyword: Administration
One-line Description:
If one archive job fails, the others should continue
Problem:
If multiple folders are queued to be archived, the failure of one archive job will prevent the remaining folders in the queue from being successfully archived. Any new folder selected to be archived will also fail if there is currently a failed archive job in the queue.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab CDS 2.5 Update 11 and OpenLab ECM XT 2.5 Update 06, as well as OpenLab CDS 2.7 and OpenLab ECM XT 2.7
Keyword: Administration
One-line Description:
Archive jobs get stuck, requiring a cleanup
Problem:
If an archive job fails, it will remain in the archive queue until it is manually cleaned up.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab CDS 2.5 Update 11 and OpenLab ECM XT 2.5 Update 06, as well as OpenLab CDS 2.7 and OpenLab ECM XT 2.7
Keyword: Administration
One-line Description:
Archive job in a sub-folder should be removed when manually archiving a parent
Problem:
If a successfully archived folder contains a sub-folder with an automatic archive task assigned to it, the sub-folder's automatic archive task will remain listed in the Automatic Archive Tasks page of the Content Browser Admin Console.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab CDS 2.5 Update 11 and OpenLab ECM XT 2.5 Update 06, as well as OpenLab CDS 2.7 and OpenLab ECM XT 2.7
Keyword: Administration
One-line Description:
Data files with names including semicolons (;) cannot be uploaded to Content Management
Problem:
In OpenLab CDS 2.6, semicolons (;) should not be used when naming a data file. Data files with names including semicolons will trigger a system error in the File Upload Queue and will not be automatically uploaded to Content Management
Temporary Solution:
n/a
Fix Information:
This defect is fixed in OpenLab ECM XT 2.6 Update 06 / OpenLab CDS 2.6 Update 09 and is also fixed in the 2.7 release of OpenLab ECM XT, OpenLab Server, and OpenLab CDS.
Keyword: Administration
One-line Description:
Error message occurs if server name in Storage Locations contains dot on Content Paths page
Problem:
When running Step 4 of an installation or the Server Configuration Utility, the below error will display when validating the information provided on the Content Paths page if a dot (.) character is included in one of the specified Content Storage Locations and/or Archive Storage Locations: “Storage locations with incorrect path format detected. Please edit the storage locations. Use the following patterns below: C:\location\ \\server\location”
Temporary Solution:
As a workaround, an IP address can be used instead of a server name.
Fix Information:
This issue will be fixed with a future update.
Keyword: Administration
One-line Description:
Script to update system passwords seems to update the wrong registry elements
Problem:
The dr-db-set-system-passwords.ps1 script that is located in the following default location is not functional: C:\Program Files\Agilent Technologies\OpenLab DataRepository\Data Repository\Data Repository\Service\Scripts\PostgreSQL\Mgmt\dr-db-set-system-passwords.ps1
Temporary Solution:
n/a
Fix Information:
This issue is resolved in OpenLab CDS 2.7 Update 02 and OpenLab Server 2.7 Update 02.
Keyword: Administration
One-line Description:
Include latest BSSN Update for log4j
Problem:
While recent Apache log4j vulnerabilities have already been mitigated, it was decided to move to a new webhorse.war for BSSN previews that was developed that removes the usage of log4j by replacing it with Java's own logging implementation.
Temporary Solution:
n/a
Fix Information:
The new webhorse.war will be implemented when OpenLab Server 2.7 Update 01 is installed. This issue got fixed in OpenLab Server 2.8.
Keyword: Administration
One-line Description:
Analytics.json moved to OpenLab Platform and no longer listed in Diagnostics save files
Problem:
The analytics.json file contains information on a system's configuration that is helpful in troubleshooting. The analytics.json file can no longer be saved from the Control Panel's Administration>Diagnostics page.
Temporary Solution:
n/a
Fix Information:
This issue is resolved in OpenLab CDS 2.7 Update 02 and OpenLab Server 2.7 Update 02.
Keyword: Administration
One-line Description:
OpenLab Server and OpenLab ECM XT v2.7 won't add user in a multi-forest domain
Problem:
Failed adding and authenticating users from a multi-domain forest.
Temporary Solution:
n/a
Fix Information:
This issue is fixed with OpenLab Server 2.8 and OpenLab Server 2.7 Update 01.
Keyword: Administration
One-line Description:
Multiple domain support is lost after upgrade
Problem:
Multiple domain support is lost after upgrading from OpenLab ECM XT v2.5 or v2.6 to v2.7. When using an Authentication Provider of Windows Domain, after upgrading to v2.7 only one Domain will be displayed in the Domain dropdown menu of the OpenLab Control Panel Login page.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab Server 2.8 and OpenLab Server v2.7 Update 01.
Keyword: Administration
One-line Description:
Using different capitalization when loggin in to the Content Browser with a new user causes error
Problem:
When a recently created internal user tries to log in to the Content Browser before the synchronization between OpenLab Shared Services and Content Management is done, the user log-in attempt will fail if a different capitalization is used for the username. The error "Failed to login "Null"" is displayed and the alfresco.log shows the error: Error updating database. Cause: com.microsoft.sqlserver.jdbc.SQLServerException: Cannot insert duplicate key row in object 'dbo.alf_auth_status' with unique index 'idx_alf_auth_usr_stat'. The duplicate key value is (USERNAME, 1).
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab Server 2.7 Update 06.
Keyword: Administration
One-line Description:
DHE Vulnerabilities
Problem:
A customer's IT security scan identified CVE-2002-20001 and CVE-2022-40735. Both vulnerabilities are related to the usage of the Diffie-Hellman Key Agreement Protocol, which is employed by some TLS 1.2-supported cipher suites. OpenLab Server/ECM XT supports all TLS 1.2 cipher suites, including those that use the DHE Key Exchange.
Temporary Solution:
n/a
Fix Information:
DHE ciphers are no longer supported for Alfresco or Solr components in OpenLab Server 2.7 Update 06 and higher. To ensure that the system is not vulnerable to CVE-2002-20001 and CVE-2022-40735, it is strongly recommended that customers still use security policies to disable any weak or vulnerable cipher suite. OpenLab Server/ECM XT will not be impacted if any weak or vulnerable cipher suite is disabled by your IT policies.
Keyword: Administration
One-line Description:
Cannot resotre FB database
Problem:
When restoring a backup of the OpenLab Shared Services database using the OpenLab Shared Services Maintenance tool, the restore can fail with the following error: "Database cannot be accessed right now."
Temporary Solution:
n/a
Fix Information:
This issue is resolved in OpenLab Server 2.8, OpenLab CDS v2.8, OpenLab Server 2.7 Update 04 and OpenLab CDS 2.7 Update 04.
Keyword: Administration
One-line Description:
Rest API crashes with domain users in CP but removed from domain
Problem:
On OpenLab CDS 2.7 client/server systems using OpenLab Sample Scheduler, the Rest API used by Sample Scheduler to query for users can crash if the OpenLab authentication provider is set as the domain and a user that was added to OpenLab has since been removed from the domain.
Temporary Solution:
Remove all users from CDS which are no more available in the domain when the Rest API consuming application crashes or stops.
Fix Information:
This issue has been resolved in OpenLab Server 2.8, OpenLab CDS v2.8, OpenLab Server 2.7 Update 04 and OpenLab CDS 2.7 Update 04.
Keyword: Administration
One-line Description:
Alfresco license file is removed
Problem:
On OpenLab Server / ECM XT servers upgraded to v2.7 from an older version, the Alfresco license file may be missing. This does not have any impact on the usability of the system, as the license is already installed, but it makes it more difficult to recover in the unlikely event of an Alfresco license corruption.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab Server 2.7 Update 06.
Keyword: Administration
One-line Description:
Apache Log4j 1.x Security Vulnerabilities
Problem:
OpenLab Server / ECM XT ships with components that use Apache Log4j 1.2.17. Apache Log4j version 1 is past its End of Life, and several security vulnerabilities have since been discovered. Below is a list of security vulnerabilities that Agilent has investigated and determined do not impact Log4j 1.2.17 as it is implemented by OpenLab Server / ECM XT: • CVE-2019-17571 • CVE-2020-9488 • CVE-2021-4104 • CVE-2022-22950 • CVE-2022-22963 • CVE-2022-22965 • CVE-2022-23302 • CVE-2022-23305 • CVE-2022-23307 • CVE-2023-26464
Temporary Solution:
n/a
Fix Information:
Apache Log4j v1.2.17 for Alfresco and Solr is updated to v2.22.0 in OpenLab Server 2.7 Update 06. All Log4j v1.2.17 components are upgraded to v2.22.0 in OpenLab ECM XT 2.6 Update 09 and OpenLab Server 2.7 Update 08.
Keyword: Administration
One-line Description:
The AGTOL.log file is missing from 2.7 systems
Problem:
The AGTOL.log file is usually generated after a license file is added to an OpenLab system but fails to generate on 2.7 systems. Its location is dependent on the Installation Folder specified when installing the system. On systems using the default Installation Folder, it can be found at the following path: C:\Program Files (x86)\Agilent Technologies\OpenLab Services\Licensing\Flexera\logs.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab Server 2.8, OpenLab CDS v2.8, OpenLab CDS 2.7 Update 06 and OpenLab Server 2.7 Update 06.
Keyword: Administration
One-line Description:
PostgreSQL 14 Update
Problem:
Depending on the configuration, OpenLab CDS 2.7 and OpenLab Server/ECM XT 2.7 can install multiple instances of PostgreSQL 14. The Agilent OpenLab Data Repository component is present on every OpenLab CDS 2.7 and Openlab Server/ECM XT 2.7 system, and a PostgreSQL 14.1 instance is installed as part of this component. On OpenLab CDS 2.7 Workstation Plus systems, OpenLab Server/ECM XT All-in-One servers where PostgreSQL is selected as the Database Type, and Shared Services Servers (connecting to ECM 3.x) where PostgreSQL is selected as the Database Type, an additional PostgreSQL 14.1 instance is installed.
Temporary Solution:
n/a
Fix Information:
OpenLab CDS 2.7 Update 10 and OpenLab Server 2.7 Update 10 will update all OpenLab-installed PostgreSQL 14 instances to PostgreSQL 14.15.
Keyword: Administration
One-line Description:
Previewing chromatography file gives error in alfresco log
Problem:
After installing OpenLab Server Update 06, error messages stating "An established connection was aborted by the software in your host machine" will be captured in the alfresco.log file when previewing .acaml, .rx, or .dx files in the Content Browser. There is no functional impact.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab ECM XT 2.6 Update 14 and OpenLab Server 2.7 Update 08.
Keyword: Administration
One-line Description:
Running "OpenLab Storage System Test" of Test Services fails at folder creation step
Problem:
The Storage System Test of Test Services fails when the Operating System language on the OpenLab Server/ECM XT server has been changed since OpenLab Server/ECM XT was installed.
Temporary Solution:
Set the Operating System language on the OpenLab Server/ECM XT server back to the language that was set at the time OpenLab Server/ECM XT was installed.
Fix Information:
This issue is fixed in OpenLab Server 2.7 Update 08.
Keyword: Administration
One-line Description:
Details page shows reason carried over from the previous version if itself doesn't have a reason
Problem:
If a new file version is uploaded without a reason entered, the reason specified for the previous version will be "carried over".
Temporary Solution:
n/a
Fix Information:
This issue is resolved in OpenLab Server 2.7 Update 08.
Keyword: Administration
One-line Description:
Recurring "Unable to replicate; The attachment is out of date" error in the server.log file
Problem:
By design, the replication of GCMS tune files on OpenLab CDS AICs for failover mode is limited to files used in the last 30 days. For GCMS tune files older than 30 days, each time the replication cycle runs (every 30 minutes) a "Unable to replicate; The attachment is out of date" error is recorded in the server.log file. On systems with a large number of GCMS tune files, this can lead to the server.log file getting filled with these repeating error messages.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab Server 2.7 Update 08 and OpenLab Server 2.8 Update 05.
Keyword: Administration
One-line Description:
Bulk Import Tool misses files
Problem:
When using the Bulk Import Tool, some files may be missed and the tool will still report that the import was successful.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab ECM XT 2.6 Update 14.
Keyword: Administration
One-line Description:
Unable to log in when LDAP is configured to use Kerberos authentication
Problem:
On systems using Windows Domain authentication, users will not be able to log in if LDAP is configured to use Kerberos authentication. In such cases, a "Connection to the selected server failed" error will be displayed when launching the Control Panel, and a "Could not connect to authentication provider" error will be displayed when attempting to log in to the Content Browser.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab Server 2.7 Update 10.
Keyword: Administration
One-line Description:
The Content Management Activity Log is not updated
Problem:
On systems where the OpenLab Server/ECM XT server does not meet the minimum hardware requirements for CPU and RAM, it has been observed that the system activity log is not updated.
Temporary Solution:
n/a
Fix Information:
Ensure the hardware requirements for the OpenLab server are met to avoid running into this situation. Restart the OpenLab Server/ECM XT server to start generating the activity log entries again.
Keyword: Administration,User Interface
One-line Description:
Activity Log in OLCP does not record the Application name when login from the Web UI
Problem:
The Activity Log in the OpenLab Control Panel does not record the Application Name (e.g. Content Management) when a user connect to the Content Management web interface, only the action of login in and the user name is recorded.
Temporary Solution:
n/a
Fix Information:
This issue is resolved in OpenLab Server v2.5 and Openlab ECM XT v2.5
Keyword: Performance
One-line Description:
Data upload performance may decrease when archiving files
Problem:
Data upload from the CDS can take longer when an archive of thousands of files is in process. A delay between 5 to 10 minutes may be observed depending on the server specifications.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: Performance
One-line Description:
Data Store server perfomances may decrease when AlfrescoTomcat Service memory usage reaches 4GB
Problem:
It has been observed on a eavy loaded Data Store server that perfomances may decrease significantly when the AlfrescoTomcat Service memory usage reaches 4GB.
Temporary Solution:
Restarting the AlfrescoTomcat Service will bring the system to normal performances.
Fix Information:
n/a
Keyword: Performance
One-line Description:
New domain users can't access content management to save methods or any other file
Problem:
It has been observed in rare occasions that after adding new domain users or after editing roles and privileges of existing users, these users can't access the content management to save files or that new permissions are not taken. The alfresco.log file , usually located in C:\Program Files (x86)\Agilent Technologies\OpenLAB Data Store\tomcat\logs, will show the following error(s): " ERROR [org.quartz.core.JobRunShell] Job DEFAULT.ldapPeopleJobDetail threw an unhandled Exception: org.springframework.dao.DataIntegrityViolationException: No property value exists for ID <ID Number> " This issue is caused by the DEFAULT.ldapPeopleJobDetail and the propTablesCleanupJobDetail jobs running at the same time and leaving incomplete entries in two tables. These incomplete entries will prevent further automatic or manual synchronization with the content management database.
Temporary Solution:
As a temporary solution you can perform the following steps:
1. Delete the orphaned ID's in the datastore tables.
These IDs are safe to delete as they do not contain any values/properties related to existing Chromatographic results or files.
Use the Alfresco log to get the affected ID's and run the following SQL commands to remove them:
DELETE FROM alf_prop_unique_ctx WHERE prop1_id = <ID>
DELETE FROM alf_prop_root WHERE id = <ID>
2. Reconfigure the propcleaner job as implemented in version 2.3 to avoid the 2 jobs to run at the same time
a) Edit the file C:\Program Files (x86)\Agilent Technologies\OpenLAB Data Store\tomcat\shared\classes\alfresco-global.properties
b) Add the following 4 lines at the end of the file
# Scheduled job to clean up unused properties from the alf_prop_xxx tables.
# Default setting of "0 0 3 ? * SAT" is to run every Saturday at 3am.
# Changed to run every Saturday at 3:03 am to avoid conflicting with OLSS sync that runs every 5 minutes.
attributes.propcleaner.cronExpression=0 3 3 ? * SAT
Note: There is a space after each character and after ?
c) Restart AlfrescoTomcat Service
Fix Information:
This issue is resolved with OpenLab Server v2.3 and OpenLab ECM XT 2.3 by changing the schedule of the propTablesCleanupJobDetail job.
Keyword: Performance
One-line Description:
Active Directory query searches the entire forest and causes login slowness.
Problem:
In a multi domain environment, Active Directory queries are searching the entire AD Forest causing a slow login.
Temporary Solution:
n/a
Fix Information:
The application is now searching in the user domain first. A fix for this issue is available in OpenLab CDS v2.5 Update 08 and OpenLab CDS 2.6.
Keyword: Performance
One-line Description:
Injection data can potentially be lost during a server reboot.
Problem:
On systems using Microsoft SQL Server, if a file is uploaded from an AIC to Content Management while the database server is rebooting, the file can be lost. In these cases, the file can be seen in Content Management but will only have a size of 0 KB. This issue only exists in versions 2.6 and 2.7. It did not exist in earlier versions.
Temporary Solution:
n/a
Fix Information:
This problem is fixed in OpenLab CDS v2.6 Update 07 / OpenLab ECM XT v2.6 Update 04 and in OpenLab Server v2.7 Update 02.
Keyword: Performance
One-line Description:
Control Panel freezes when many users launch Acquisition and Data Analysis at the same time in a client server system.
Problem:
When many users are launching Acquisition and Data Analysis sessions at once, the OpenLab Server / ECM XT Server performance can slow as the requests are processed. The user experiences slow performance or freezing of the Control Panel. The underlying cause of this performance symptom is that the Apache HTTPD employed by the Reverse Proxy server is configured by default to support 64 ThreadsPerChild/Sessions. Because of this, high-traffic Servers can slow-down or become unresponsive. To verify whether this is the cause of a system’s poor performance, review the error.log file located by default in C:\Program Files (x86)\Agilent Technologies\OpenLab Reverse Proxy\Apache24\logs for entries similar to those below: [Thu Nov 18 23:24:45.624673 2021] [mpm_winnt:error] [pid 26544:tid 2884] AH00326: Server ran out of threads to serve requests. Consider raising the ThreadsPerChild setting [Fri Nov 19 00:12:52.828373 2021] [mpm_winnt:notice] [pid 26488:tid 604] AH00422: Parent: Received shutdown signal -- Shutting down the server
Temporary Solution:
Please contact Agilent Support for Service Note D0015693 which contains detailed instructions on how to resolve this issue using a powershell script.
Fix Information:
n/a
Keyword: Performance
One-line Description:
Improvements to address archive problems
Problem:
Archive tasks can take a long time to complete and consume a lot of memory, which can negatively impact system performance.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab CDS 2.5 Update 11 and OpenLab ECM XT 2.5 Update 06; OpenLab CDS 2.6 Update 14 and OpenLab ECM XT 2.6 Update 14; and OpenLab CDS 2.7 and OpenLab ECM XT 2.7
Keyword: Performance
One-line Description:
Excessive logins can cause com.agilent.datastore.cache file to grow and impact performance
Problem:
Excessive logins to the web interface of content management by automated processes can cause the file C:\Program Files (x86)\Agilent Technologies\OpenLAB Data Store\tomcat\temp\com.agilent.datastore.cache to grow. This will affect startup performance of of the content management system.
Temporary Solution:
n/a
Fix Information:
No fix planned
Keyword: Performance
One-line Description:
Uploading two new files of the same name will result in one of the uploads failing.
Problem:
If two files of the same name are uploaded to a Content Management location where no file of that name currently exists, then one of the two files will fail to upload instead of creating a new version of the file. This only impacts systems using Microsoft SQL Server.
Temporary Solution:
n/a
Fix Information:
This problem is fixed in OpenLab CDS v2.6 Update 07 / OpenLab ECM XT v2.6 Update 04 and in OpenLab Server v2.7 Update 02.
Keyword: Performance
One-line Description:
Slow performance when loading projects tab in Control Panel
Problem:
Slow performance when loading a large number of projects in the Project tab of the OpenLab Control Panel.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab Server 2.8, OpenLab ECM XT v2.6 Update 05 and OpenLab Server v2.7 Update 01.
Keyword: Performance
One-line Description:
Performance Indexes missing in OpenLab Server / ECM XT v2.7
Problem:
On heavily used OpenLab Server / ECM XT systems using Microsoft SQL Server, cases have been observed where the database server CPU can go to 100% and makes the system very slow and unusable. New performance indexes were developed to address this, but they need to be installed manually.
Temporary Solution:
n/a
Fix Information:
The new performance indexes will now be installed automatically with OpenLab Server 2.7 Update 06.
Keyword: Performance
One-line Description:
High CPU Load with ActivityLog disabled (SharedServicesHost/ApacheHTTPServer)
Problem:
The Apache HTTP Server and SharedServicesHost processes may consume a large amount of the CPU load on the server.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab Server 2.8, OpenLab Server v2.7 Update 01.
Keyword: Performance
One-line Description:
Unable to open method, sequence, and result files in Data Analysis
Problem:
It was observed on an OpenLab CDS client/server system where the CDS clients were installed on laptops that some larger result sets could not be opened in Data Analysis after they were acquired. Attempting to open one of these result sets would trigger an error message stating that the .acaml file has an invalid or missing checksum.
Temporary Solution:
n/a
Fix Information:
This issue is fixed OpenLab ECM XT 2.6 Update 06 / OpenLab CDS 2.6 Update 09 and in OpenLab Server 2.7 Update 06 / OpenLab CDS 2.7 Update 06.
Keyword: Performance
One-line Description:
OutOfDate is not reset after first instrument's data is read (multi-instrument)
Problem:
On OpenLab CDS AICs with multiple instruments configured, there is the possibility that instrument replication for failover will fail for all instruments if there is an error in the first instrument's replication.
Temporary Solution:
n/a
Fix Information:
This issue is resolved in OpenLab Server 2.8, OpenLab CDS v2.8, OpenLab Server 2.7 Update 04 and OpenLab CDS 2.7 Update 04.
Keyword: Performance
One-line Description:
Loading Sequence from result set takes >1 minute for Browse box to appear
Problem:
In OpenLab CDS Acquisition when using OpenLab ECM 3.x as the configured storage type, it can take over one minute for the Browse window to be displayed when attempting to load a sequence from a result set.
Temporary Solution:
n/a
Fix Information:
This issue is resolved in OpenLab Server 2.8, OpenLab CDS v2.8, OpenLab Server 2.7 Update 04 and OpenLab CDS 2.7 Update 04.
Keyword: Performance
One-line Description:
OpenLab Shared Services Crashes frequently
Problem:
On systems with large numbers of entries in the System Activity Log, instabilities in OpenLab Shared Services and the OpenLab Control Panel could lead to the system crashing resulting in an "internal server error". This would cause all user sessions to disconnect and for any currently running or queued samples to be acquired in Failover mode.
Temporary Solution:
n/a
Fix Information:
This issue is resolved in OpenLab Server 2.8, OpenLab CDS v2.8, OpenLab Server 2.7 Update 04 and OpenLab CDS 2.7 Update 04.
Keyword: Performance
One-line Description:
Unable to process result sets with big ACAML files from Terminal Server
Problem:
It was observed on systems using thin CDS clients installed on a Terminal Service that large .acaml files (~200MB) can get stuck in the File Upload Queue when reprocessing result sets with the error message: "A system error occurred while uploading a file. Please contact the system administrator."
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab CDS 2.6 Update 11, OpenLab ECM XT 2.6 Update 08, OpenLab CDS 2.7 Update 06, and OpenLab Server 2.7 Update 06.
Keyword: Performance
One-line Description:
Poor performance when renaming, moving, archiving, or dearchiving folders
Problem:
Renaming, moving, archiving, or dearchiving folders that contain a lot of subfolders and files can consume a lot of resources on the server and impact system performance.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab ECM XT 2.5 Update 09, OpenLab ECM XT 2.6 Update 09, and OpenLab Server 2.7 Update 08.
Keyword: Performance
One-line Description:
Leading/trailing spaces trigger an "Import data failed" error when importing data in DA
Problem:
When using OpenLab ECM 3.x as a backend, an "Import data failed" error can occur when importing a .olax result set in OpenLab CDS Data Analysis containing files with either a leading or trailing space.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab Server 2.7 Update 08 and OpenLab CDS 2.7 Update 08.
Keyword: Performance
One-line Description:
Zip files with a ".template" extension will fail to upload
Problem:
On systems using OpenLab Server/ECM XT 2.6 or 2.7 as a storage backend, zip files with a ".template" extension will fail to upload and get stuck in the File Upload Queue. The automation.log file on the client where the failure occurred will state: "Agilent.OpenLab.Storage.ExternalStorageException: A system error occurred while uploading a file. Please contact the system administrator." The alfresco.log file on the OpenLab Server/ECM XT server will state: "java.lang.NoClassDefFoundError: org/apache/commons/io/build/AbstractStreamBuilder".
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab ECM XT 2.6 Update 14 Patch 01, OpenLab ECM XT 2.6 Update 15, and OpenLab Server 2.7 Update 11 Patch 01. It is also planned to be fixed in OpenLab Server 2.7 Update 12.
Keyword: Performance
One-line Description:
AIC replication may fail on systems using Oracle
Problem:
Instrument replication on OpenLab CDS 2.7 AICs for operational continuity/failover may not work on systems using Oracle-hosted databases.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab Server 2.7 Update 10.
Keyword: Performance,Roles and Privileges
One-line Description:
New domain users can't access content management to save methods or any other file
Problem:
New domain users can't access content management to save methods or any other file and Synchronize in OpenLab Control Panel fails.
Temporary Solution:
As a temporary solution you can perform the following steps:
1. Delete the orphaned ID's in the datastore tables.
These IDs are safe to delete as they do not contain any values/properties related to existing Chromatographic results or files.
Use the Alfresco log to get the affected ID's and run the following SQL commands to remove them:
DELETE FROM alf_prop_unique_ctx WHERE prop1_id = <ID>
DELETE FROM alf_prop_root WHERE id = <ID>
2. Reconfigure the propcleaner job as implemented in version 2.3 to avoid the 2 jobs to run at the same time
a) Edit the file C:\Program Files (x86)\Agilent Technologies\OpenLAB Data Store\tomcat\shared\classes\alfresco-global.properties
b) Add the following 4 lines at the end of the file
# Scheduled job to clean up unused properties from the alf_prop_xxx tables.
# Default setting of "0 0 3 ? * SAT" is to run every Saturday at 3am.
# Changed to run every Saturday at 3:03 am to avoid conflicting with OLSS sync that runs every 5 minutes.
attributes.propcleaner.cronExpression=0 3 3 ? * SAT
Note: There is a space after each character and after ?
c) Restart AlfrescoTomcat Service
Fix Information:
The application has a job to clean obsolete property values in the database (Prop Cleaner Job) and one to synchronize users from LDAP to the Content Management (User Sync Job). The Orphan Property ID issue occurs when the Prop Cleaner Job runs at the same time as (or within close time proximity of) the User Sync Job, resulting in deletion of property values that should not have been deleted and causing dangling references inside the database that prevents the application from doing further user synchronizations. This issue affects the following Products and Versions: OpenLab CDS v2.2, v2.3 and v2.4 OpenLab Server v2.2, v2.3 and v2.4 OpenLab ECM XT v2.2, v2.3, and v2.4
Keyword: Performance,User Interface
One-line Description:
Control Panel Lab-At-A-Glance display of instruments is slow.
Problem:
In environments with many instruments, displaying the list of instruments can be very slow. The issue is caused by a permission check done for every instrument location and instrument for the connected user in the OpenLab Control Panel. This issue is affecting OpenLab Server and OpenLab ECM XT v2.4 and v2.5
Temporary Solution:
This issue is fixed with OpenLab ECM XT v2.5 update 03.
Fix Information:
n/a
Keyword: Reports
One-line Description:
Print out of Content Browser search results displays an incorrect message
Problem:
Printouts of the search results page in the Content Browser will display "No results found" followed by a message stating that a problem was encountered.
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab Server 2.7 Update 06 and OpenLab ECM XT 2.6 Update 09.
Keyword: Roles and Privileges
One-line Description:
Users can delete their own data without deletion permission via web client
Problem:
Users who have only "read" and "write" permission (Edit content of project) in OpenLab CDS 2.3 with content management can delete their own generated data via content managment web client.
Temporary Solution:
For workstation plus and client/server system, we recommend restricting user access to content management client by removing the permission "Access content using web client" from the users.
Fix Information:
This issue is fixed in OpenLab CDS v2.4 and OpenLab CDS v2.3 Update 05.
Keyword: Roles and Privileges
One-line Description:
Users added to a domain group can't access content management
Problem:
After an OpenLab system is moved to a new domain, users that are added to domain groups can't access content management.
The alfreso.log file shows the error
----------------
[org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer] User authenticated but failed to sync with user registry com.agilent.datastore.olss.service.ServerDownException: Not Found {"error":"The object was not found.","errorCode":"ObjectNotFound"}
----------------
This will be the case if the old domain is no longer available.
Temporary Solution:
As a workaround, manually cleanup the table ExternalUsers of the OLSharedServices database. Remove all entries for users of the old domain.
Fix Information:
n/a
Keyword: Roles and Privileges,User Interface
One-line Description:
Orphan Property ID leading to sync failure
Problem:
The application has a job to clean obsolete property values in the database (Prop Cleaner Job) and one to synchronize users from LDAP to the Content Management (User Sync Job). The Orphan Property ID issue occurs when the Prop Cleaner Job runs at the same time as (or within close time proximity of) the User Sync Job, resulting in deletion of property values that should not have been deleted and causing dangling references inside the database that prevents the application from doing further user synchronizations. This issue affects the following Products and Versions: OpenLab CDS v2.2, v2.3 and v2.4 OpenLab Server v2.2, v2.3 and v2.4 OpenLab ECM XT v2.2, v2.3, and v2.4
Temporary Solution:
n/a
Fix Information:
This issue is fixed in OpenLab Server v2.5 and OpenLab ECM XT v2.5 This fix is also available in the following Software Updates: - OpenLabCDS v2.4 Update 04 and ECM XT 2.4 Update 01 - OpenLab CDS v2.3 Update 10 and ECM XT 2.3 Update 03 - OpenLan CDS v2.2 Update 07 and ECM XT 2.2 Update 01
Keyword: User Interface
One-line Description:
Search cannot handle Metadata which contains a µ
Problem:
When a document containing a µ symbol is uploaded, searching the document with a string using that symbol ( e.g. >5µl ) will not return any hit.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: User Interface
One-line Description:
PDFs Which Include Localized Characters Can Appear Garbled in Web UI Previews
Problem:
PDFs containing localized characters can appear garbled when viewed through the Web UI preview screens.
Temporary Solution:
n/a
Fix Information:
The PDFs can be downloaded and viewed through any PDF reader application. They will show up correctly.
Keyword: User Interface
One-line Description:
First time login to the Content Management Web UI can take up to 60s
Problem:
After a reboot of the server or a restart of the services, login in to the Content Management Web UI can take up to 60 seconds. This is mainly caused by the Access Control List and permissions checks on repository objects required to build the dashboard.
Temporary Solution:
n/a
Fix Information:
No fix planned for this issue.
Keyword: User Interface
One-line Description:
Delay observed in searching for newly added or deleted files in Content Management
Problem:
When new files are added to Content Management, searching may not immediately find them. The Index and Search service running on the application server or on a separate index server may take few minutes to processed them on a large deployment. The same is true for deleted files.
Temporary Solution:
n/a
Fix Information:
The indexing typically runs every 15s and looks for new files added or deleted to be processed.
Keyword: User Interface
One-line Description:
Pagination disappears when search returns more than 250 results
Problem:
The pagination on the search results page disappears when more that 250 hits are found.
Temporary Solution:
n/a
Fix Information:
The Search User Interface as been redesigned in version 2.4, pagination is no longer displayed. User needs to keep scrolling down to see the search results
Keyword: User Interface
One-line Description:
Incorrect rendering of MS Office documents in preview
Problem:
MS Office documents previews are not showing up correctly.
Temporary Solution:
n/a
Fix Information:
No Fix planned for this issue, As a workaround, download the files and view in their native office applications.
Keyword: User Interface
One-line Description:
Backup Utility is failing fail at verification step due to exhausting connections to the MS SQL server
Problem:
If you use the Backup Utility for OpenLab 2.6 with an SQL Database Engine, the Verification at the end of the Backup will fail if the Number unique files in Content Management exceeds 5000+ Files and the default verification setting is at 10%.
Temporary Solution:
n/a
Fix Information:
This Problem will be fixed in an upcoming OpenLab 2.6 update
Keyword: User Interface
One-line Description:
Error message occurs if server name in Storage Locations contains dot on Content Paths page
Problem:
When running Step 4 of an installation or the Server Configuration Utility, the below error will display when validating the information provided on the Content Paths page if a dot (.) character is included in one of the specified Content Storage Locations and/or Archive Storage Locations: “Storage locations with incorrect path format detected. Please edit the storage locations. Use the following patterns below: C:\location\ \\server\location”
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: User Interface
One-line Description:
Japanese Language Files are not included in Content Management Security Update 01
Problem:
With the release of Content Management Security Update for OpenLab CDS 2.6 or OpenLab ECM XT 2.6 some language related Files (Japanese) are not included in the underlying Product (Hyland Alfresco). Users might see a "Failed to load plugin" warning on the left-hand side when accessing specific Pages in the Content manager WEB-UI. The Functionality of the software is not affected
Temporary Solution:
n/a
Fix Information:
This problem is fixed in OpenLab CDS v2.6 Update 07 / OpenLab ECM XT v2.6 Update 04 and in OpenLab Server / ECM XT v2.7.
Keyword: User Interface
One-line Description:
Click Jacking Vulnerability
Problem:
A potential clickjacking vulnerability was discovered.
Temporary Solution:
n/a
Fix Information:
This vulnerability is addressed in OpenLab Server 2.7 Update 06 and OpenLab ECM XT 2.6 Update 09.
Keyword: User Interface
One-line Description:
Backup Verification of v2.7 Backup Utility may fail on File uploads from older Datastore Versions
Problem:
It has been observed on migrated v2.7 Systems where the Systems contains Data uploaded from older Versions i.e. A02.02, that the Verification of the v2.7 Backup Utility may fail. This does not mean that the Backup is not valid, only the Information which is taken for verification is not available for this old Data.
Temporary Solution:
N/A
Fix Information:
N/A