Agilent

Software Status Bulletin


OpenLAB CDS ChemStation Edition     M83xxAA

Known Problem Report as of Jul 22 2024 4:00AM

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.


To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.


There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.


Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.


Keyword Glossary



1100 Control
1100 Control , 1200 Control
1200 Control
1200 Control , Method Scouting Wizard
35900 Control
6890 Control
68xx Driver
7890A Control
78xx Driver
78xx Driver , 68xx Driver
ACQ
Administration
Administration,User Interface
Agilent GC Driver
Audit Trail
Autosampler
Batch
Calibration
CE Method
ChemStation
Client Report Rendering
ColumnComp Driver
Companion
Control Panel
Custom Fields
Custom Reports
DAD/MWD Driver
Dashboard
Data Analysis
Data Analysis , Programming
Documentation
Easy Sequence
ECM Integration
ELSD Driver
FLD Driver
GC ACQ
GC ACQ , SEQ
Globalization
Globalization,Pump Driver
Headspace
Initialization
Installation
Installation , 35900 Control
Installation , Initialization
Integration
Localization (Japanese)
Logbook
Method
MSD Analysis
MSD Control
Navigation Pane
Navigation Table
Output
Performance
Programming
Pump Driver
Report Template Design
Report Templates
Reports
Reports , 1100 Control , 1200 Control , 7890A Control
Reports , Custom Fields
Reports , ECM Integration
Reports , Localization
Reports , MSD Analysis
Reports , SEQ
Roles and Privileges
Run Control
Run Control , SEQ
Sampler Configuration
Sampler Driver
Sampler Method
SEQ
SEQ , ACQ
SEQ , Custom Fields
Spectra Analysis
User Interface
User Interface , 7890A Control
User Interface , Audit Trail
User Interface , Data Analysis
User Interface , ECM Integration
User Interface , SEQ , ACQ , ECM Integration
User Privileges
Utilities
Utilities , Spectra Analysis , MSD Analysis

Keyword Index


Keyword: 1100 Control

KPR#:2022 Signals from different LC modules show a shift in the Online Plot
KPR#:2133 Online spectra not available for some instruments
KPR#:1840 Instrument communication error may cause incorrect injection time stamp on subsequent run

Keyword: 1100 Control , 1200 Control

KPR#:2133 Online spectra not available for some instruments

Keyword: 1200 Control

KPR#:2133 Online spectra not available for some instruments
KPR#:1892 Missing error handling for errors during fraction collection
KPR#:1894 Manual Fraction Collection: Delay time not applied
KPR#:1926 Multidraw injection volume >1000ml cannot be entered from the context menu.
KPR#:1928 Stopping a run is sometimes executed as Abort
KPR#:1968 LC Column information is not transferred to the data file
KPR#:1720 Cluster information can be overwritten from the offline session
KPR#:1840 Instrument communication error may cause incorrect injection time stamp on subsequent run

Keyword: 1200 Control , Method Scouting Wizard

KPR#:1720 Cluster information can be overwritten from the offline session

Keyword: 35900 Control

KPR#:1623 35900E - Error The Current Event Name is the same for a special event
KPR#:1677 Cannot start two instruments using the two channels of one ADC at the same time
KPR#:1702 35900E A/D converter cannot be split into two instruments from a ChemStation client
KPR#:1721 View ACQ method from Data Analysis does not list acquisition parameters for the 35900 AD converter.
KPR#:2073 Activity log for 35900E will truncate last leter in errors or status messages
KPR#:2121 35900E ADC-instrument cannot be configured with RC.Net driver after reinstalling the OpenLAB CDS application

Keyword: 6890 Control

KPR#:1412 6890 RC.NET driver: instrument diagram not updated to show configuration
KPR#:1464 Addition of new columns to the column catalog (database) is not possible after upgrade
KPR#:1933 Data file of sequence with manual inject of 6890 may be incomplete
KPR#:1993 Only one 6890 instrument with GPIB connenction can be configured on one controller
KPR#:2003 Migrating a classic 6890 instrument to RC.Net does not work smoothly after upgrade

Keyword: 68xx Driver

KPR#:16 Vial Missing Error Message
KPR#:17 How to Change Column Dimensions
KPR#:18 If One Signal Needs to be Saved, it Must be Assigned as Signal 1
KPR#:20 Instrument Diagram Does Not Match Installed Column in Method
KPR#:22 In 68XX driver revision 5.02 - 6.11, it is not possible to Modify a Method During a Run to Extend the Run Time or Change the Oven Temp
KPR#:23 Info in Edit instrument parameters\Columns is incomplete
KPR#:31 Ignore missing vial option is not present in GC
KPR#:33 Instrument Setup graph has incorrect column legend
KPR#:38 ALS errors abort sequence; no Retry/Abort dialog box option offered with 68xx RC.NET Driver
KPR#:55 Opening 68xx RC.NET GC types result in 'FetchCPVar cannot talk to application'
KPR#:59 In 68XX Driver Version 5.02, it is not Possible to Start the 6890 RC.NET from the Front Panel Start Key
KPR#:66 CIS4 inlet is not recognized with 6890 GC RC.NET
KPR#:83 Only Fast Plunger Speed is available for PTV Solvent Vent multiple injections
KPR#:87 IQ1.CFG file of 6890/6850 instrument corrupted after regional setting change
KPR#:89 Incorrect injection volume shown in method report if PTV solvent vent is used
KPR#:92 Instrument Diagram Does Not Match Column 2's Inlet Configuration
KPR#:94 68xx Method Download Times Out
KPR#:95 "Method modified after loading" occurs when running a sequence (6890 RC.NET)
KPR#:98 GC Column Catalog File Cannot be Opened When Using the 68xx Driver Version 6.10
KPR#:99 Sequence continues while GC temperature is not ready
KPR#:100 A Method Can be Created Which Will Not Download to the Instrument and the Sequence Does Not Run
KPR#:101 GC Back Injector Not Present in Edit Method Screen
KPR#:102 Validation failed shown on left corner of Resolve Method screen
KPR#:103 Injector Panels in GC Edit Method Show as Uninstalled When an Injector is Installed.
KPR#:105 Plunger Speed is Not Saved with 6850 GC Methods
KPR#:106 Opening the GC method parameters to only look (no change made) and selecting OK to close stops the sequence or single run
KPR#:109 Method Contents Report Displays the Incorrect Configuration of Front and Back Detectors for 6890 GC
KPR#:113 Cannot Run a Packed GC Column with a 6890
KPR#:116 Pulsed Split/Splitless Injection Does Not Wait For Ready on a 6890.
KPR#:117 In 68XX GC Driver Version 6.01, 2 Injections are Made When Using the PTV
KPR#:119 Vial left in gripper; no message shown to alert user about the problem
KPR#:120 6850 vial numbers are not consistent with standard numbering system.
KPR#:122 Method Resolution Changes Oven Temperature Program
KPR#:123 Column info is missing with 6890
KPR#:124 Method Modification Flag is Set after Edit Method: Occurs on first connection or after upload from GC.
KPR#:128 Method Ddownload Failure Occurs Due to Column Calibration Limits
KPR#:129 Instrument actual value for COC inlet does not display correctly
KPR#:130 Instrument actual value for anode purge flow on an ECD does not display correctly
KPR#:132 6850 Support of Column Compensation
KPR#:134 Easy SamplePrep reset of one or any group of resources creates log entry: 'User reset all resources'
KPR#:136 Data Files do not Contain the Correct Signals if the Front Inlet is Connected to Back Detector
KPR#:137 Slow download speed from GC Datafiles stored on network drive
KPR#:138 C.01.06: 6850 classic driver will not accept valid vial locations in Run Method, Sequence, or Easy Sequence
KPR#:140 The Oven Ramp table does not display correctly in IR with Acquisition method selected.
KPR#:141 6890 PTV Inlet not recognizable in OpenLAB EZChrom
KPR#:142 Multiple errors when the 6890 doesn't have any inlets
KPR#:143 Sequence table Inj Vol Override goes to wrong stops for 6890/7683: C.01.05, A.04.05, C.01.06, A.04.06
KPR#:145 Often get two or more ChemMain.exe's running following shutdown of Control Panel or online session.
KPR#:146 PDID Valco Detector isn't recogonized in the RC.net driver in OLCS EZChrom
KPR#:147 6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.
KPR#:148 Customer can't install colum information from catalog if column description is blank
KPR#:149 EZChrom: Installation of GC Drivers A.03.02 breaks a 7697 configuration if installed
KPR#:150 Setting a Hold time of 0.0 does not work correctly with GC6890
KPR#:155 Instrument session continues to run in background after session is closed.
KPR#:159 6890 online help has the bad strings in Injector page.
KPR#:163 6890, 6850 session start up hangs or is very slow to start up with Windows 10 version 1511 as the operating system
KPR#:336 GC instrument Help page cannot be displayed

Keyword: 7890A Control

KPR#:1239 7890A Runs cannot be started until the GC and injector are idle, view GC Status
KPR#:2126 GC Backflush Wizard does not work properly in C.01.07 SR1 HotFix01 [113]
KPR#:1840 Instrument communication error may cause incorrect injection time stamp on subsequent run
KPR#:2041 Unprivileged users can change instrument setpoints using the "GC Instrument Diagram"

Keyword: 78xx Driver

KPR#:5 Error Message when certain methodsare loaded onto an offline configured 7890.
KPR#:15 Shutdown events are not displayed on the software Status screen
KPR#:17 Barcode mismatch error
KPR#:26 Sample Prep Program with only a 7693A Back Injector does not save
KPR#:37 ALS Errors Abort Sequence; no Retry/Abort dialog box option offered
KPR#:54 Method edit: Must click twice with the mouse on each data field to change number
KPR#:67 ChemStation does not show "Hydrogen Safety Shutdown" in 7890A status
KPR#:75 7890A valve names added in the config screen but are not available in the method
KPR#:76 7820 method printout includes parameters and setpoints unavailable for PP inlet
KPR#:77 7820 method printout inserts negative number for Septum Purge Flow, invalid parameter
KPR#:80 If 7890 gets into an error status (flame off) this is NOT reported within the 7890 status window
KPR#:84 Read barcode just before injection and use barcode as sample name in report
KPR#:85 7890A: Column part number is not included in the method report
KPR#:90 Partial data collection is not available on the signals screen
KPR#:91 Need ability to do Digital switching for detector signals in Runtime events
KPR#:93 Read barcode just before injection and use barcode as the sample name in the report
KPR#:98 Park during sequence with Overlap causes unresponsiveness
KPR#:100 7890GC: inlet pressure unit inconsistency - method audit trail vs instrument setup
KPR#:103 RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods
KPR#:107 New Abort Behavior
KPR#:115 7890A: Shutdown events are not published to the software GC Status screen
KPR#:117 Upgrading B.01.03 to B.04.02 GC ChemStation: Addition of new columns to the column catalog (database) is not possible; error occurs
KPR#:118 Electrometer on/off not needed for FID or NPD
KPR#:124 Freeze Signal Value and Resume Signal Value missing from runtime events
KPR#:126 The Override Column Max Temp Checkbox Behavior
KPR#:127 Cryo Trap Run Time Event Support
KPR#:132 Error in flow setpoint upload when method has more than 100 events
KPR#:134 Running a sequence requires the arm from the tray, G4514A to be in the UN-PARKED position
KPR#:137 Extended Parameters does not disable the BCR when no hardware is present
KPR#:139 Switched and standard mode for septum purge not available on MMI
KPR#:140 Negative Split Splitless inlet Pressure values during Post Run Backflush
KPR#:154 Column compensation menu is available during the sequence
KPR#:166 Column: need to include Ramped and Constant pressure and flow modes as selection
KPR#:167 GC goes offline momentarily because of SOAP Exception
KPR#:170 No indication of inlet pressure shutdown in software status with 7890A
KPR#:174 GC Keypad Lock Behavior
KPR#:182 GC Instrument Status for Detectors
KPR#:189 It is not possible to set a positive pressure when column outlet is set to "other"
KPR#:190 FID Flame out; no feedback in software
KPR#:195 uECD and TCD report printout for makeup flows is wrong
KPR#:200 GC continues when STOP on 7820 is pressed
KPR#:203 Open GC edit parameters and close it without changes; method modification flag is set
KPR#:204 7890A logbook shows 7693A turret, plunger errors as GCI1 did not start a run
KPR#:209 Unable to set equilibration time for LTM columns from Edit Parameters
KPR#:211 Changes made to 7890 method from GC instrument diagram result do not load.
KPR#:223 Backflush icon is not displayed when the outlet of the column configuration is set as "Other".
KPR#:227 When running Backflush from ChemStation with segmented columns only the in-segment is taken into account in the calculation.
KPR#:228 The display of the parameter setting screen of the method setup is small.
KPR#:229 After editing the GC method and selecting ok - validation error message is displayed.
KPR#:230 7820 Back Injector Only Resets Injection Source to Manual
KPR#:238 PCM Inlet Heater Shutdown
KPR#:247 Multiposition valve resets to position # 1 between injections
KPR#:252 MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value
KPR#:266 The GC Maintenance View May Not Change Until the Software is Closed and Re-Opened
KPR#:267 Description of How to Delete Columns from the Inventory
KPR#:268 Behavior of the Maintenance Screen When Adding Modules to the GC
KPR#:269 ALS Behavior When Aborting a Sequence
KPR#:270 7890B GC Column Maintenance Counter Behavior
KPR#:271 Update GC Column Catalog dialog is limited to 10 items; no way to display the rest (...)
KPR#:272 Method Differences Viewer Behavior with Scanned Columns
KPR#:273 7890B GC Method Compatibility
KPR#:274 Logbook Messages for Scanned Consumables Items
KPR#:275 The Syringe and Liner are Not Shown in the Method
KPR#:276 The PC and GC Clocks Need to be Synchronized to Account for Daylight Savings Time
KPR#:277 Logging of Injection Tower Location
KPR#:279 Explanation for How Default Early Maintenance Feedback Counters Work
KPR#:280 7890 back injector only sequence is missing Acq.txt and acq.macaml in data directory
KPR#:281 The 7890 GC Goes Offline When Non-English Characters are Entered into the Column Information
KPR#:282 Instrument Actuals Show "GC is Offline" Quickly at the Method or Sequence Start, then Returns Back Online and the Method Does Not Run
KPR#:283 78xx GC configuration fails; Failed to Create Instance
KPR#:284 Data not collected, sequence stopped when vial removed from turret after injection
KPR#:285 C.01.06: Import eMethod or Export eMethod freezes system
KPR#:287 0-volume blank run in overlapped sequence causes injection
KPR#:291 Backflush Wizard never advances past Ready to add backflush screen
KPR#:293 7890A ALS Recoverable Error Actions cannot function after upgrading to latest GC driver build on OpenLAB CDS before A.02.01
KPR#:294 Standard and Easy Sample Prep programs run incorrectly in a calibration sequence (run for unknown samples only) when overlap is involved.
KPR#:295 7890B configuration, model number serial number and IP address change after restart
KPR#:296 Makeup Gas mode terminology should be consistent with the GC front panel
KPR#:297 Agilent Solvent Elimination Wizard issue
KPR#:299 Clicking OK after making changes to Events does not save the changes made to the events.
KPR#:300 OL CDS ChemStation C.01.06 does not download the run time events to the 7890 correctly.
KPR#:301 Can't select uECD makeup mode to "Does not affect Makeup Flow"
KPR#:302 Can't save "Included in Makeup Flow" on uECD setting screen.
KPR#:303 GC7890B IP address changes when loading default method
KPR#:305 7820 GC: Method modification flag set after starting a sequence or method
KPR#:308 Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run
KPR#:309 There is an incorrect character when displaying temperature information in the method report in Japanese
KPR#:310 MMI Cryo Fast Cooldown not saved
KPR#:311 Method is always seen as modified, nothing can be added to the queue.
KPR#:312 Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890
KPR#:313 During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.
KPR#:314 Method print out with 7890 configured does not show total GCc run time.
KPR#:315 There is no "Inlet Septum Purge" event in Runtime Events table - EZChrom
KPR#:316 External Device "Not Ready" ignored by OpenLAB CDS ChemSataion and EZChrom
KPR#:318 Aux Flow Limited to 150 mL/min even when pressure is less than Maximum
KPR#:319 Post Run Flow Rate has default that out of range and value seems not to be stored
KPR#:320 Method User Interface does not correctly load the content of a method.
KPR#:321 Sample Prep Audit Trail is not logging changes.
KPR#:323 Sample Prep steps of previous method are included in printout of methods saved from SP methods, if checked but no steps are specifed.
KPR#:324 Does not delete previous open GC method event table when load method. Wrong injections can be created.
KPR#:325 Method download to GC while in sequence causes it to disconnect and sequence stops.
KPR#:326 7890 method print doesn't include post run time
KPR#:333 Elite: Overlap injection no longer working on EZChrom Elite with GC Drivers A.03.02
KPR#:335 Crash of Software after check "Show Threshold Value as remaining time" in EMF Options
KPR#:339 Not allowed to set proper GC column max temp because it is less than 150degrees.
KPR#:340 FID signal subtraction setting changes spontaneously from "Nothing" to "Column Compensation" during run.
KPR#:341 "Extend Run" in GC settings does not work correctly
KPR#:342 Cannot configure a 7890B on an existing client server system
KPR#:343 Copy to Clipboard Function in Instrument Actuals throws exception error
KPR#:344 The column flow calculator calculation is off by almost 3x the flow rate for the system
KPR#:345 Sample Overlap settings can not be edited after driver update, but are still part of the method.
KPR#:347 Incomplete Method Parameters for xCD in Acquisition Method Report
KPR#:349 Actual flows displayed by CDS aren't the same as the setpoint flows
KPR#:350 Print method does not include all MMI setpoints: Purge time, Post Run Temp, Time, Flow
KPR#:351 Extend run does not extend the acquisition of the Intuvo 9000 GC
KPR#:352 Cannot Add User-Defined EMFs on Intuvo 9000 GC
KPR#:355 ChemStation Instrument actuals showing D2 Bus Temperature with no D2 bus installed
KPR#:356 Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret
KPR#:357 Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.
KPR#:360 Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered
KPR#:361 ChemStation can lock up when changing Intuvo Bus Flow Chip types with ChemStation session running.
KPR#:367 Right Clicking on Method Editor makes UI hide behind Instrument Screen
KPR#:368 Incorrect Values in 9000 Pressure/Flow Calculator
KPR#:369 Make changes to guard chip on Intuvo 9000 GC, audit trail just says temperature changed
KPR#:370 Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest
KPR#:371 Should not be able to download a method while a in a GC run or sequence.
KPR#:372 GC Dashboard does not get populated for ChemStation
KPR#:374 Cannot download GC set points to 7820 configured with a Nickel Catalyst heater and no inlets.
KPR#:375 No indication that the AutoSampler tray is in park mode.
KPR#:376 The Local User Interface(LUI) on the Intuvo 9000 GC shows long name for connected data system.
KPR#:377 For both the 7890 and Intuvo 9000 there is no change in the UI to show the user that a rack is not present.
KPR#:378 Post Run Backflush. The Guard Chip temperature was not set to the Post Run Oven Temperature.
KPR#:379 Location of Intuvo 9000 GC System Health Report should be moved
KPR#:380 Link to Intuvo 9000 GC help does not work.
KPR#:381 Event drop downs are black when creating a new method
KPR#:382 Cannot install B.01.03 on ChemStation C.01.07 SR4 by Welcome.html
KPR#:383 PCM will not control in constant flow.
KPR#:388 RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method when setting a Target retention time.
KPR#:422 HS Sleep/Wake mode should sync with GC Sleep/Wake mode
KPR#:425 Script error when starting help for "Runtime Events"
KPR#:431 Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.
KPR#:435 GC Method Resolution results in “Object Reference” error message and occasional crash
KPR#:439 Downloading method parameters (like oven temperature) on a 6890A does not work with OpenLab CDS 2.4
KPR#:472 Chromeleon: Intuvo trigger two instrument notification for configuration changed
KPR#:473 Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not
KPR#:474 Chromeleon: GC: Column length can only be calibrated once in Online Method Editor
KPR#:475 Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail
KPR#:476 8860 Open Lab CDS EZChrom compact license is invalid.
KPR#:477 Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.
KPR#:478 6890 - cannot set post run flow for packed column
KPR#:479 Chromeleon: GC 6850A and 6890A: GC online method is not editable
KPR#:480 Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act
KPR#:481 Chromeleon: GC 6850A: Cannot create instrument method
KPR#:482 Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor
KPR#:483 Chromeleon: GC8890: Blank evaluation setpoints missing in method report
KPR#:484 Signal Scaling is incorrect for the 6890
KPR#:485 Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help
KPR#:486 Chromeleon: GC8890: Issues during sequence execution
KPR#:487 Chromeleon: Changes made in 68xx Edit Online Method not applied or reported
KPR#:488 Error when loading GC method without Blank Run Analysis setpoint
KPR#:489 Chromeleon: Corrected column length will not save after manual method resolution
KPR#:490 Chromeleon: Signals from previous method persist in new method
KPR#:491 Chromeleon: ECD Help page cannot be accessed
KPR#:492 Chromeleon: All 8860 signals not displayed or available in report
KPR#:493 Chromeleon: Error occurred at several points of operation
KPR#:494 Chromeleon: GC6890: Front Injector parameter change in Online method not applied
KPR#:495 Chromeleon: GC6890A: Method download fails
KPR#:496 8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent
KPR#:497 Chromeleon does not recognize the tray with Back Injector installed.
KPR#:498 Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved
KPR#:499 Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.
KPR#:500 GC6890: Valid vial ranges are not correct for 6890 in some cases
KPR#:501 Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.
KPR#:502 When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4
KPR#:503 Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)
KPR#:504 Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration
KPR#:505 Chromeleon: GC6850: Partial Data option causes issues during sequence execution
KPR#:506 Chromeleon: GC6890: Unexpected audit trail entries during endurance run
KPR#:507 SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.
KPR#:508 Not able to download flow setpoints to 6890 VI inlet.
KPR#:509 Chromeleon: Incorrect conversion and missing unit when using pressure setting bar
KPR#:510 68xx: Chromeleon: System with G4513 won't make 1.1 uL injection
KPR#:511 Chromeleon: System crash: system slow and then crashing
KPR#:512 8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4
KPR#:513 B,04.03 SP2 will not connect to an 8890 GC.
KPR#:514 Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.
KPR#:515 3.0 SR2 driver fails SVT on OL CS C.01.09.144
KPR#:516 OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.
KPR#:517 Chromeleon: SVT Chameleon 2.1.30 Fails
KPR#:518 Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4
KPR#:519 8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.
KPR#:564 Calculated Pressure for Relock is not updated for the 6890 in C.01.10.
KPR#:1196 7890A: Shutdown events are not published to the software GC Status screen
KPR#:336 GC instrument Help page cannot be displayed

Keyword: 78xx Driver , 68xx Driver

KPR#:336 GC instrument Help page cannot be displayed

Keyword: ACQ

KPR#:1660 No special characters should be used for names of methods, data files or sequences
KPR#:1701 Terminal Service can close under high workload
KPR#:1747 Queue Method vial range reflects range of loaded method, not the method browsed to
KPR#:1811 7890 back injector only data file is missing acq.txt and acq.macaml in the data directory
KPR#:1841 Run time for unsynchronized modules is shortened
KPR#:1842 Memory leak in RDPShell.exe may cause significant performance decrease on OpenLAB CDS ChemStation AICs
KPR#:1853 GC7890 acquisiton methods cannot be reported with Intelligent Reporting of OpenLAB CDS ChemStation
KPR#:1960 Chromatograms of manually stopped runs are shorter than expected
KPR#:1962 LCDIAG.REG content incomplete
KPR#:1964 Data system uses the currently loaded method to validate the vial range in the Sequence table
KPR#:1969 Using FIle> Snapshot causes the software to become unresponsive on systems with a Varian Prep Star module
KPR#:2067 Missing data points in chromatogram can be perceived as retention time shift.
KPR#:2072 Incorrect XML import of MultiSampler vial positions
KPR#:2077 Duplicate or corrupted files or unresponsive software after stop/abort
KPR#:2102 Order of data points in instrument signals is inverted
KPR#:2108 ChemStation Scheduler hpsched.exe fails to start on Windows 2008 Server R2 SP1
KPR#:2110 Error 17923 occurred for both LC and GC
KPR#:2136 Order of data points in instrument signals is inverted
KPR#:2147 Sequence Start button is enabled when sequence is paused.
KPR#:2159 G7100A Wait time after loading new method is applied to every run
KPR#:2186 "Error 41092 occurred" is shown in the system activity logs
KPR#:1996 A missing vial error in an LC system with two samplers can be irrecoverable
KPR#:1763 In Sequence Parameters dialog a missing backslash of remote data path needs to be corrected.

Keyword: Administration

KPR#:36 Windows Domain tab is grayed out in OpenLAB Server Utility
KPR#:39 Cannot stop Shared Serviceshost service on computer after changing the Domain Account password
KPR#:149886 EMF help information not available using the Instrument Control Framework
KPR#:149890 Do not install msi files by double-clicking the file
KPR#:217785 Installation Qualification Test fails when a newer RapidControlIF.dll is installed than has been expected by the LC Driver
KPR#:274555 Installation Qualification Test fails when A.02.19 SR2 is installed on OpenLab Chemstation Edition C.01.09
KPR#:431252 Driver release note states wrong firmware revision for G7104C

Keyword: Administration,User Interface

KPR#:267323 Activity Log in OLCP does not record the Application name when login from the Web UI

Keyword: Agilent GC Driver

KPR#:683 Unable to download temperature setpoint to Gasifier II

Keyword: Audit Trail

KPR#:1749 Method Audit Trail does not include change of Injection source when HS/PAL is no longer configured
KPR#:1819 UIB II - set a timetable and control "Method Audit Trail"
KPR#:1876 Automatically saving of method is missing in audit trail
KPR#:2053 Selection of storage of instrument curves is not reported in method audit trail
KPR#:2059 Sequence Audit Trail is not written for 2D LC instruments
KPR#:2092 Update Master Method with DA settings does not copy the full list of changes to the audit trail
KPR#:2099 Pre-run changes to sequences are not captured in the sequence audit trail
KPR#:2116 Sequence audit trail reports outdated sequence line number
KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1

Keyword: Autosampler

KPR#:338 EZChrom: PAL XT module not available after installation

Keyword: Batch

KPR#:1860 Cannot open batch - specified range parameter is bad
KPR#:1903 Getting errors when selecting any Classic Performance report templates in Batch Review

Keyword: CE Method

KPR#:149884 CE Method not working for CEC Mode and/or MSInstalled soft configuration option
KPR#:150050 Using timetable setting Internal Pressure in CE/p and CEC mode is not applied

Keyword: Calibration

KPR#:1089 Run a sequence with recalibration, only the first ISTD is updated
KPR#:1817 Sequence run for bracketing standard which is started with blank completed without creating data files
KPR#:1827 C.01.04 Hot Fix03 : incorrect calibration curves legend in calibration curves printout
KPR#:1923 Compounds without ISTD correction are not reported
KPR#:2118 0.000 amount in Sequence summary report using ISTD% report
KPR#:2178 Wrong vial number in intelligent report with bracketing calibration

Keyword: ChemStation

KPR#:49 LC/MS data acquired on Chinese or Japanese OpenLAB CDS ChemStation C.01.07 cannot be reported with Intelligent Reporter.
KPR#:52 LC/MS data acquired on Chinese or Japanese OpenLAB CDS ChemStation C.01.07 cannot be reported with Intelligent Reporter.
KPR#:53 LC/MS ChemStation - Intelligent Reporting would report a red cross when using Analytical Studio Reviewer
KPR#:55 Intelligent Reporting template migration from OpenLAB CDS ChemStation Edition C.01.04 or C.01.05 to C.01.06 or higher

Keyword: Client Report Rendering

KPR#:41 Data Peak without Apex Spectrum cannot render IR report with Apex Spectrum selected
KPR#:46 Intelligent report of English openlab chemstation can not show chinese name in PDF report
KPR#:628 Large matrix reports may produce additional empty pages
KPR#:653 Calculating the standard deviation of identical numbers may return NaN
KPR#:657 Changes in report templates are not immediately shown on report printouts
KPR#:659 Rendering error when using a template containing a large result matrix

Keyword: ColumnComp Driver

KPR#:149860 TCC CLuster remains offline with message "Initialization of ColumnCompCluster failed
KPR#:149912 Position number after run is reported wrongly for Multicolumn Thermostat G7116B in the report and audit trail
KPR#:149913 Field sizes for column description and comment have been increased from 16 to 32 characters for G7116B Multicolumn Thermostat
KPR#:149914 Method transfer from G1316A/B/C to G7116B failed if option "next position after run" was chosen
KPR#:149917 Wrong display for 2pos/10port and 2pos/6port valves in method UI for G1316A/B/C modules
KPR#:149918 No tooltip displayed if linked detector is missing for G7116B Multicolumn Thermostat
KPR#:149921 Incompatible change in behavior of 2-position/6-port and 2-position/10-port valves in G1170A, G7116B and G4227A compared to Thermostatted Column Compartments G1316A/B/C
KPR#:149925 Error dialog and error logbook entry for TCCs G1316A/B/C
KPR#:149929 Control UI for G1316C does not work when using the Instrument Control Framework ICF in client/server setups.
KPR#:149930 Changing control settings like switching on/off the Column Compartment Thermostat or Leak Detection in the instrument control UI does not work
KPR#:149943 Import/export functionality in Column Assignment dialog of MCT has been removed
KPR#:149962 No comments can be entered for virtual tags
KPR#:149976 Column information may get lost within VTCs during auto-configuration in some cases
KPR#:149977 Last injection date and injection counters are not updated in VTC in some cases
KPR#:149978 Valve-Thermostat-Cluster time table can be edited in read-only mode
KPR#:149985 Maximum column void volume is 50 mL
KPR#:149998 Auto configuration fails when changing the valve type in an MCT for an existing valve thermostat cluster
KPR#:272678 G1316C does not recognize 800 bar Quick Change Valve Heads configured in LabAdvisor

Keyword: Companion

KPR#:1609 Companion fails to run blank run for valved/ALS injections

Keyword: Control Panel

KPR#:117721 Exception when login in OpenLab Control Panel. ECM does not display all the subfolders when browsing for Project Path during project creation; exception displayed

Keyword: Custom Fields

KPR#:1905 Default value for a custom field is not cleared
KPR#:2106 Custom Fields can disappear after acquisition
KPR#:1837 Empty Custom Fields are not printed in Intelligent Report
KPR#:2098 Custom Field values can be accessed during acquisition of a sequence.

Keyword: Custom Reports

KPR#:980 Relative Retention Time solution does not work for uncalibrated peaks
KPR#:1995 FIltering syntax has changed
KPR#:2012 Calibration Levels and the corresponding amounts might not match in Intelligent Reporting

Keyword: DAD/MWD Driver

KPR#:149820 In localized CDS for ELSD detector G4218A no signal data is shown or stored
KPR#:149830 High load on CAN may cause "Spectra runbuffer overflow" entries and a loss of spectra
KPR#:149837 Autobalace executed although in Sequence table set to "OFF"
KPR#:149851 Occasional shift in retention times for G1315A/B or G1365A/B
KPR#:150000 Retention times may be slightly too high for DAD data acquisition rates below 1 Hz

Keyword: Dashboard

KPR#:149949 Module stays offline after a configuration change using the "Modify" function

Keyword: Data Analysis

KPR#:1578 Reprocessing copy starting as a background window.
KPR#:1639 Data System will not "Autoscale" a TCD data file to the correct peak
KPR#:1652 Y-axis labeled incorrectly when loading GC signals acquired with MSD ChemStation
KPR#:1654 ChemStation B.04.03 [54] will not "Autoscale" the TCD data file
KPR#:1785 C.01.05: no longer possible to print reports directly from the DA.M in Recalculate Last Result mode
KPR#:1796 Report template not found when reprocessing with a master method
KPR#:1843 Snapshot runs cannot be integrated manually
KPR#:1863 ChemStation CDS client appears to freeze after hiding a save as dialog
KPR#:1879 Sample parameters for sequence runs are not copied to a self-assembled result set
KPR#:1884 Relative Retention Time calculation differs from the EP definition.
KPR#:1897 Japanese ChemStation: Intelligent report template settings are not getting saved
KPR#:1975 AIA export/import for MS-data does not work
KPR#:1980 Selection of signals does not work in Japanese ChemStation
KPR#:1999 Negative spike can appear in some zoom range
KPR#:2000 Plate number and Resolution of negative peaks is not calculated
KPR#:2010 IR Sequence Summary Report is always created
KPR#:2049 Calibration time stamps may differ by a few seconds
KPR#:2101 Bracketing calibrations are not performed when runs other than samples are used in a sequence
KPR#:2151 6890 GC data acquired with ChemStation B.04.03 cannot be loaded with ChemStation C.01.07
KPR#:2161 Display of fraction annotation in chromatogram depends on the signal options
KPR#:2171 Fractions in MSD traces are only annotated for the first signal
KPR#:1845 Garbage characters can appear in English LCMS reports
KPR#:1688 Preferences set in offline overwrite online Preferences and vice versa

Keyword: Data Analysis , Programming

KPR#:1845 Garbage characters can appear in English LCMS reports

Keyword: Documentation

KPR#:1575 HTML Help requires Internet Explorer revision 6.0.28.00.1106CO or higher
KPR#:2018 M8301-96025 Japanese references manual has wrong formula for PeakValleyRatio
KPR#:2190 Insufficient description of regression coefficient in the OpenLAB CDS ChemStation reference manual

Keyword: ECM Integration

KPR#:1611 Path definition in OpenLab Control Panel is not used in ChemStation
KPR#:1659 The storage path for files in ECM is user-specific
KPR#:1667 Cannot switch current ECM authentication to a different ECM server
KPR#:1672 it is not possible to remove AIC from networked workstation
KPR#:1794 ECM user licenses not released when user is changed in OLCDS ChemStation
KPR#:1814 In file information of a datafile the Operator name shows as "Disconnected"
KPR#:1818 Submitting multiple sequences to queue, the User token in upload path is resolved to current user - not to submit user
KPR#:1833 In Sequence Parameters dialog a missing backslash of remote data path needs to be corrected.
KPR#:1844 Single runs in self-assembled data sets cannot be integrated
KPR#:1856 Instrument access rights are not enforced after user change
KPR#:1867 Incomplete Result Set package (sc.ssizip) was sent to ECM: versions do not contain the data files
KPR#:1873 Instrument access rights are not enforced after user change
KPR#:1893 OLCDS Chemstation - DynaZip Zip error in ECM Queue management
KPR#:1901 Result Sets with a % in the folder name cannot be uploaded to backend storage
KPR#:1912 ECM upload may fail with warning: Could not read VCS insformation for 'C:\Chem32\1\VcsCache\
KPR#:1925 incomplete versions of result sets are uploaded to the back end storage.
KPR#:1939 File permissions set incorrectly after backup on OpenLAB Secure Workstation
KPR#:1987 ECM data path status in ChemStation C.01.05 (41) HF6 is not always updated correctly
KPR#:1992 ChemStation with no access to any menu or icon.
KPR#:1997 ECM path not recognized in preferences after upgrade
KPR#:2004 Sequence name using special characters does not upload to ECM
KPR#:2019 Wrong take over message can be displayed in a Distributed System when a user had online and offline session
KPR#:2050 The Upload path can edited for a running sequence
KPR#:2058 Sequence not uploaded to the correct location in backend after user change
KPR#:2076 Queue maintenance after shutdown could conflict with short inactivity lockout
KPR#:2094 Runs in a sequence with bracketing can be accessed too early
KPR#:2113 Sequence/single runs manually uploaded to ECM still shows the asterisk
KPR#:2115 Number of function arguments is invalid when loading data from backend
KPR#:2127 Files names containing special characters are scrambled after downloading SSIZIP from Data Store / ECM
KPR#:2135 Shortutl.mac needs modification to show the ECM path
KPR#:2155 Notification for data not uploaded to database backend not clear
KPR#:2162 Path Preference issue with C.01.07 SR2 and ECM LCDF-applied role
KPR#:2174 Sequence upload to ECM leaves an incomplete progress bar, ECM Uploading in Process
KPR#:2065 Report Upload from Review View fails with error
KPR#:2112 Error 16420 occurred while printing a report
KPR#:1957 Local files are not stored securely with ChemStation Edition
KPR#:1763 In Sequence Parameters dialog a missing backslash of remote data path needs to be corrected.

Keyword: ELSD Driver

KPR#:149823 ELSD G4218A can not handle change of Sample Time during run
KPR#:149825 The ELSD method cannot be called by a right-click from the context menu
KPR#:149856 Runtime of a G4218A ELSD cannot be changed during a run

Keyword: Easy Sequence

KPR#:1917 Easy Sequence: Running back table headspace seq, select front table, add sample name, click back table and select cell causes seq to hang
KPR#:2014 Error message when Blank with Vial is entered in Easy Sequence Setup
KPR#:2082 Vial values not accepted for 96 well plate tray in Easy Sequence Setup

Keyword: FLD Driver

KPR#:149862 FLD G1321 Scan ranges and threshold under certain conditions not available

Keyword: GC ACQ

KPR#:1608 FetchCPVar Cannot Talk to Application Error
KPR#:1628 FetchCPVar Cannot Talk to Application Error
KPR#:1630 Column compensation cannot be started from the Data System with 68xx RC.NET
KPR#:1683 OpenLab CDS, C.01.02, 7820A run continues when STOP on 7820A is pressed
KPR#:1868 After switching the injection source from front to back it is no longer possible to change the counter part of the Prefix/Counter naming scheme
KPR#:1887 After switching the injection source from front to back it is no longer possible to change the counter part of the Prefix/Counter naming scheme
KPR#:1986 GC Back injector only used, the sequence specified volume is ignored and the method setting is used
KPR#:2066 Wrong Error Message Used When GC Method Download Fails
KPR#:2103 Instrument session continues to run in background after session is closed
KPR#:1966 Sequence stops for no apparent reason

Keyword: GC ACQ , SEQ

KPR#:1966 Sequence stops for no apparent reason

Keyword: Globalization

KPR#:150035 Content of localized Online Help texts may not be complete (Japanese, Chinese and Portuguese version)
KPR#:150072 Flow Modulator requires regional settings in English

Keyword: Globalization,Pump Driver

KPR#:149973 Pressure range settings may seem to change when using unit psi

Keyword: Headspace

KPR#:90 Methods Must be Stored on the C Drive
KPR#:164 Injection Volume is reported as 0 uL or blank in report for headspace
KPR#:171 ChemStation crashes on start-up if the headspace is in an error state
KPR#:179 7697A temperature(Oven,loop and Tr line) loaded with the method parameters of line 1 after the end of the sequence.

Keyword: Initialization

KPR#:1618 Sporadically launch of an online session will not proceed
KPR#:1869 ChemStation does not initialize when system paths are not accessible
KPR#:1898 Software does not initialize properly when the last method used, was located on an unaccessible drive
KPR#:1959 Running processes can prevent instruments from being deleted
KPR#:2023 Misssing GC license message even though system has enough GC licenses
KPR#:2032 Misleading message about missing license during session takeover
KPR#:2100 “Autostart Macro failed, error #999 occurred”
KPR#:2158 A configuration change to one of the DA-only instruments causes configuration panel to pop-up every session start
KPR#:2045 Error during Secure Workstation installation

Keyword: Installation

KPR#:22 FTP protocol is enabled by default on OpenLAB Data Store A.01.02 systems
KPR#:42 OpenLAB Control Panel does not open after upgrading Windows Server 2008 R2 to Windows Server 2012 R2
KPR#:45 Not possible to uninstal DataStore in a Secure WorkStation after doing a repair
KPR#:1627 AIC ports not opened for 7890A acquisition
KPR#:1885 Software upgrades from a share will not work
KPR#:1938 An error occured after clicking the 'Configure Instrument' Button twice
KPR#:2130 Secure Workstation: User is not prompted to change password on first log in
KPR#:2121 35900E ADC-instrument cannot be configured with RC.Net driver after reinstalling the OpenLAB CDS application
KPR#:2045 Error during Secure Workstation installation

Keyword: Installation , 35900 Control

KPR#:2121 35900E ADC-instrument cannot be configured with RC.Net driver after reinstalling the OpenLAB CDS application

Keyword: Installation , Initialization

KPR#:2045 Error during Secure Workstation installation

Keyword: Integration

KPR#:1534 User is not asked to save manual integration events when manual events are stored in the method
KPR#:1744 Misleading display of tangent peak width
KPR#:1838 GC compound peaks might be labelled as solvent peaks
KPR#:1854 Background subtraction does not work on chromatograms with manual events
KPR#:1921 Manual integration changes need actively to be saved, when the method contains stored events.
KPR#:1932 Manual integration may become slow when Results Audit Trail is switched on
KPR#:2095 Baseline not shown in IR report when baseline end too near signal end
KPR#:2120 Foley-Dorsey Plate calculation formula uses incorrect asymmetry factor
KPR#:2128 Adjacent featureless peaks might be reported with the same retention time.
KPR#:2150 User privileges are not properly transferred to the offline session

Keyword: Localization

KPR#:2040 Peak Purity Report in Chinese Version Wrongly use Peak Number as Peak's Retention time

Keyword: Localization (Japanese)

KPR#:1668 Japanese characters from saved pdf report are garbled when copied and pasted to another application
KPR#:2164 Data file name has Japanese character if data system create data file

Keyword: Logbook

KPR#:803 Only 20000 lines are kept in the sequence log
KPR#:1637 'Method not downloaded to device' message when PAL is present
KPR#:1889 User log off is not recorded in the logbook
KPR#:2039 Unresolved controllers interrupt status updates and system activity logs
KPR#:2140 OpenLAB Control Panel activity log and current log book are missing entries for GC Back injector
KPR#:2146 System activity log shows a failed user change as a successful login (private session lock)
KPR#:2179 Differences between Offline Instrument Logbook and OLCP Activity log after connectivity loss to ECM

Keyword: MSD Analysis

KPR#:1958 "AgilentAddOnMSDeconvolution" license is requested although it is not configured
KPR#:2125 Peak Performance calculations are off when data points are not equidistant
KPR#:1616 Shortcut to ChemStation Real-Time Display not included in OpenLAB CDS ChemStation Edition program group

Keyword: MSD Control

KPR#:1675 Automated Delay Calibration of the MS signal for Fraction Collection is not supported in the RC.Net environment
KPR#:1686 MSD Tune View will awlays load ATUNES.TUN if tune file loading is cancelled
KPR#:1730 LC/MS may remain in a run state after Method/Sequence termination due to an HPLC hardware error
KPR#:1910 A missing vial in the sampler can cause the MSD to be non responsive
KPR#:1916 Automated LC/MS Delay Time Calibration does not work with Preparative Fraction Collector (G1364B) using RC.NET drivers
KPR#:2001 LC/MS selection valve delay time set at 4.0 minutes cause intermittently no signals in the MS

Keyword: Method

KPR#:1353 GC Offline Data Analyisis checks for ALS location when loading method
KPR#:1473 CTC portion of method printout does not include overlap settings
KPR#:1624 Undefined symbol: PrDARep error displayed when selecting Export e-Method
KPR#:1643 Open GC edit parameters and close it without changes; method modification flag is set
KPR#:1650 Headspace or PAL Sampler sequence with methods saved to a location other than C:\ does not run
KPR#:1663 No information around handling for special characters
KPR#:1710 Cannot transfer an English method to a Japanese or Chinese ChemStation and vice versa
KPR#:1748 Add/Removal of 7697 HS from 7890 does not show a change occurred; not displayed in Method Load options; method not shown as modified
KPR#:1846 [DEL] key in time tables does not work
KPR#:2021 ACQ.txt file contains Column(s) information that does not match actual column used and leads to confusion
KPR#:2131 Secure File IO enabled blocks Export eMethod... and Import eMethod: 'Invalid File Path'
KPR#:2138 G7167B dual needle: injector program set from context menu is not visible in Instrument method setup
KPR#:2168 Method modification date in classic reports is the sequence acquisition date
KPR#:2177 Method listing from [View Method] contains parameters from method loaded in Method Run Control
KPR#:2181 G4218A method parameters cannot saved when SecureFileIO is enabled

Keyword: Method Scouting Wizard

KPR#:1720 Cluster information can be overwritten from the offline session

Keyword: Navigation Pane

KPR#:1911 Loading result sets or methods with long names causes errors

Keyword: Navigation Table

KPR#:1752 Changing the sample type in a sequence with cyclic calibration corrupts the sequence structure
KPR#:1836 Date Time entries can be incorrect for aborted fraction collection runs
KPR#:1865 For back injection samples, the Acq. Method column of the Navigation Table incorrectly displays the analysis method
KPR#:1878 Autofilter function is not implemented
KPR#:2143 Reprocessing of old (C.01.05 or earlier) result sets might skip runs from the Navigation Table

Keyword: Output

KPR#:1612 Printing fails if printer name exceeds 100 characters
KPR#:1855 Unable to perform "XML Export" with the tenth instrument on an Agilent Instrument Controller (AIC)

Keyword: Performance

KPR#:392755 Usage of "Next location" does not work as expected when using multiple Recovery Collectors in a cluster

Keyword: Programming

KPR#:1845 Garbage characters can appear in English LCMS reports
KPR#:1617 AIC can experience communication loss if Application Experience service is running
KPR#:1761 The command "macro " cannot be used to select *.mac files
KPR#:2025 The csv export of tables results in an error

Keyword: Pump Driver

KPR#:149819 Pump overpressure: impossible to turn off pump via UI
KPR#:149838 Misrepresentation of Bottlefillings in Dashboad of PumpValveCluster
KPR#:149840 Solvent compositions during run do sometimes not sum up to 100%
KPR#:149845 PumpValveCluster with ISET - Solvent composition: resulting %A is wrong (at 1 line in timetable)
KPR#:149868 Blend Assist : Timetable not persisted properly
KPR#:149879 Unused solvents are handled differently for 1100/1200 Series/1260 Infinity vs. 1290 Infinity/Infinity II pumps
KPR#:149881 Prep-pump cluster stays not ready after restarting OL ChemStation (reconnect)
KPR#:149885 The 1290 Quaternary Pump G4204A is specified for a maximum flow rate of 5 ml/min
KPR#:149895 Purge function has been improved for Preparative Pump Clusters
KPR#:149909 Solvent type may change during a method transfer from 1290 Infinity/II Quaternary Pumps G4204A or G7104A to 1290 Infinity/II Binary Pumps G4220A/B or G7120A
KPR#:149928 Recorded Acquisition Method has Incorrect Pump Parameters
KPR#:149938 Implementation of seal wash behavior has been improved for G4220A/B and G4204A
KPR#:149950 Warning "No matching ISET solvent combination" for G4220A/B pump as emulated pump
KPR#:149951 Using the OpenLAB CDS EZChrom edition feature "Extend run" will disable ISET features in the 1290 pumps
KPR#:149986 Seal wash for Preparative Pump G1361A or Preparative Pump Cluster is displayed as "off" even when it's on
KPR#:149989 Wrong purge flow and duration shown in prepare pump dialog depending on regional settings
KPR#:149992 Shutdown recovery does not work for Preparative Pump Clusters in a Multi-Controller environment

Keyword: Report Template Design

KPR#:25 Intelligent Reporting : Last displayed digits might be cut off, in cases where the number is zero
KPR#:40 Missing named peaks are reported in Intelligent Reporting for all the channels or signals
KPR#:42 The Fixed Text field in IR Templates does not accept Chinese characters
KPR#:45 After installation of LC Dissolution AddOn the Report Template Editor is no longer functional
KPR#:50 Intelligent Reporting - Spaces are stripped from filters when they are saved
KPR#:51 .NET Framework 4.6.1 update not recommended for OpenLAB CDS ChemStation Edition C.01.07 SR2
KPR#:54 Mean summary calculation with report parameters in Intelligent Reporting on OpenLAB CDS A.01.04
KPR#:56 Error seen in Intelligent Report header (#error) if any related data field is used in an expression
KPR#:58 Intelligent Reporting - Stacked Chromatograms do not display the time axis in reports
KPR#:59 Intelligent Reporting - Square brackets cannot be used in filter expressions
KPR#:60 Cannot calculate summary statistics on columns containing variable or aggregator
KPR#:63 The sorting option of MS spectra report item in Intelligent Reporting is not functional
KPR#:620 Error message when adding a chromatogram to a report template
KPR#:621 Internal grouping of tables and usage of calculation variables cannot be applied at the same time
KPR#:622 Summary Calculations cannot be applied to table columns containing calculation variables
KPR#:623 Adding a template description to a previously erased and saved description field causes a KeyNotFoundException
KPR#:627 Customized composite groups should have a unique name
KPR#:662 Filter definition does not always allow usage of OR operators
KPR#:668 Reporting time format does not offer an option of (dd/mm/yyyy and time)

Keyword: Report Templates

KPR#:36 Min and Max column summary calculations report GMT and not local time for date fields
KPR#:37 Only Main peaks for a compound are shown in Intelligent Report.
KPR#:39 The report date is printed incorrectly in the Agilent supplied intelligent reports
KPR#:43 The template fields "SignalToNoise_EP" and "SignalToNoise6Sigma" do not work in Japanese version
KPR#:44 The Chinese and Japanese templates for the Extended Performance Report need updating
KPR#:47 Center of triangular calibration point labels do not represent the measured value
KPR#:48 XLS export of intelligent reporter templates generate hidden rows
KPR#:57 The subtract blank feature used in OpenLAB CDS ChemStation does not match with the Intelligent Reporting report generated
KPR#:658 Customized chromatogram or axis lables may not display correclty

Keyword: Reports

KPR#:1305 Group sum results are not exported to the result.xml
KPR#:1572 Batch mode does not allow usage of intelligent reports
KPR#:1579 Report Templates newly added to a Result Set do not appear in the list of available templates
KPR#:1582 Mismatch in drawing of peak performance between Classic Report and Intelligent Report
KPR#:1619 Intelligent Reports do not contain ECM specific information in Review mode
KPR#:1634 B.04.03 DSP1 [54] Data Analysis, Graphics, response range does not work
KPR#:1673 CSV, DIF, and EMF files are not generated for some Classic report styles
KPR#:1703 ChemMain.exe can crash when a long file path is used
KPR#:1705 Chinese/Japanese characters cannot be searched in the Report Viewer
KPR#:1722 Tangent peak width not correctly evaluated.
KPR#:1751 eSignature data file privilege is missing from the ChemStation lab manager, analyst, and operator roles
KPR#:1754 The structure of the reports to file has changed
KPR#:1756 CP3: Number format error in: %d when printing report to screen in Data Analysis
KPR#:1778 'Number Format error' in Sequence log file after printing report to screen
KPR#:1779 Peaks are calculated by area only or height only in a report
KPR#:1786 A Sequence Summary Report after Partial Sequence reports all the runs of the full sequence
KPR#:1821 Classic detailed report does not show calibration curves after encountering a compound with invalid calib curve
KPR#:1823 Default column information report shows incorrect GC column information and labels
KPR#:1839 File corruption may cause sequence runs appearing as single runs
KPR#:1850 Calibration curve plot shows only the order of the calibration level but not it's label.
KPR#:1875 "ISTD and Reference Not Found " and "Reference compound(s) not found" printed on ESTD report when peak summing activated
KPR#:1881 Multiplier in method cannot be smaller than 0.0001
KPR#:1883 Peak Summing, Use Reference does not work for Norm% report
KPR#:1895 Some reports end without the *** End of Report ***
KPR#:1900 "Result Set Templates" group window is unavailable while selecting the IR report template
KPR#:1907 Some method parameters are reported with a limited number of digits
KPR#:1909 Peak width cannot be reported in Intelligent Reports (Chinese ChemStation only)
KPR#:1913 Injection volume and instrument name are not reported in case of aborted data acquisition
KPR#:1922 Manipulation of chromatograms has no effect on Intelligent Reports
KPR#:1930 Width of the integration line is not an element in IR template editor
KPR#:1950 Intelligent Report does not print the 6890 oven ramp
KPR#:1961 Datastore/ECM path under sequence parameters is not reported in sequence template printout
KPR#:1965 Norm% calculation normalizes per channel
KPR#:1972 The y axis for ISTD calibration curves is always displayed as height
KPR#:1974 Cannot change the Report Name for the Signal in the Classic Sequence Summary Report
KPR#:1983 Summed Peak reports adds ISTD amounts to the Total Amount
KPR#:1985 Missing parameters on reports, if files were acquired with a packed column
KPR#:2017 Barcode option 'Write Barcode to Sample Name' does not write if back injection
KPR#:2044 Data files are named odd or even when using the same data file Prefix in Sequence Parameters
KPR#:2051 Intelligent Reporting: The fields for Sample_OrderNumber cannot be used to group replicates
KPR#:2052 LCMS Qualitative Classic Report. EIC signals missing in some Data files
KPR#:2062 Using GC back injector, ISTD 2 - 8 are not included in report when Dual Simultaneous checkbox is unchecked
KPR#:2063 Sample and compound specific custom fields are listed in the sequence but not in reports
KPR#:2064 ChemStation shuts down when Report viewer cleans up temp files
KPR#:2080 The theoretical plates per meter are reported as plates per mm
KPR#:2085 C.01.06 HF03: Classic Extended Performance report is missing information
KPR#:2086 Incorrect method modification date shown on IR reports
KPR#:2088 Data files are named odd or even when using the same data file Prefix in Sequence Parameters
KPR#:2089 The sample information that is input in three lines is displayed in one line in C.01.06
KPR#:2093 Sample Type "Blank" is reported as "2"
KPR#:2111 Session freezes generating Intelligent Report During Sequence Acquisition
KPR#:2119 Single Peak's Peak area is different from Total area for classical built in report
KPR#:2132 490 micro GC column information is not available for Plates per Meter or Peak Performance calculations
KPR#:2134 Intelligent Report snippet for instrument module: 35900 reports incorrectly 'Auto Sampler'
KPR#:2152 Classic Report area% calculation can provide incorrect results
KPR#:2167 Column information missing for G7116B Multi Column Thermostat
KPR#:2169 Column information is not printed, if the Column Description is empty
KPR#:2170 Operator name is reported as disconnected or blank in both classic and IR reports
KPR#:2173 Sequence reprocessing updates and rounds the numeric sample parameters
KPR#:2184 Preprocessing Results stuck in the upload queue will not match what is in Content Management
KPR#:2185 Sequence Method audit trail is missing entries for some runs
KPR#:149972 Columns are not reported correctly when switching valves
KPR#:150046 Not acquired signal A (VWD) leads to a "Manual Control" entry in the Result Set Audit Trail
KPR#:165636 FCC: When switching Fraction Collectors during a run in an asymmetrical setup, unexpected fractions might be collected and reported
KPR#:1840 Instrument communication error may cause incorrect injection time stamp on subsequent run
KPR#:1837 Empty Custom Fields are not printed in Intelligent Report
KPR#:2065 Report Upload from Review View fails with error
KPR#:2112 Error 16420 occurred while printing a report
KPR#:2040 Peak Purity Report in Chinese Version Wrongly use Peak Number as Peak's Retention time
KPR#:2125 Peak Performance calculations are off when data points are not equidistant
KPR#:1715 Sequence Summary Report does not do statistics when the first compound is not present
KPR#:2145 Incorrect Sample location reported for bracketing

Keyword: Reports , 1100 Control , 1200 Control , 7890A Control

KPR#:1840 Instrument communication error may cause incorrect injection time stamp on subsequent run

Keyword: Reports , Custom Fields

KPR#:1837 Empty Custom Fields are not printed in Intelligent Report

Keyword: Reports , ECM Integration

KPR#:2065 Report Upload from Review View fails with error
KPR#:2112 Error 16420 occurred while printing a report

Keyword: Reports , Localization

KPR#:2040 Peak Purity Report in Chinese Version Wrongly use Peak Number as Peak's Retention time

Keyword: Reports , MSD Analysis

KPR#:2125 Peak Performance calculations are off when data points are not equidistant

Keyword: Reports , SEQ

KPR#:1715 Sequence Summary Report does not do statistics when the first compound is not present
KPR#:2145 Incorrect Sample location reported for bracketing

Keyword: Roles and Privileges

KPR#:207007 Users can delete their own data without deletion permission via web client
KPR#:976277 Users added to a domain group can't access content management

Keyword: Run Control

KPR#:1851 Unexpected shifts in the Online Plot
KPR#:1857 In Chinese and Japanese versions the counter function in sample info dialog is not incrementing when the start button is used.
KPR#:1918 Instrument not ready time out message box may block other dialog boxes
KPR#:1919 Single runs do not turn to 'Not Ready time out' automatically and OpenLAB Control panel shows 'running' status
KPR#:1920 ChemStation Shutdown may not update instrument status in OpenLAB Control Panel
KPR#:1927 Systems under heavy load can miss raw data inside the data folder
KPR#:2024 Submission of single runs to the queue blocks the queue
KPR#:2047 Queuing a modified sequence cannot be undone
KPR#:2056 Fraction preview does not work for UIB II as peak detector
KPR#:2075 Japanese ChemStation: The Sequence Table cannot be evoked from the sequence context menu
KPR#:1936 Only sequences from the default sequence path can be used in a queue plan

Keyword: Run Control , SEQ

KPR#:1936 Only sequences from the default sequence path can be used in a queue plan

Keyword: SEQ

KPR#:1966 Sequence stops for no apparent reason
KPR#:1715 Sequence Summary Report does not do statistics when the first compound is not present
KPR#:2145 Incorrect Sample location reported for bracketing
KPR#:1936 Only sequences from the default sequence path can be used in a queue plan
KPR#:778 Change of sample type during sequence acquisition is ignored
KPR#:1514 The path to a data file has a limited length
KPR#:1604 HeadSpace sequence method will not load when it follows a Valve sequence
KPR#:1648 Sequence parameter subdirectory overwrites sample info parameters during run
KPR#:1670 Queue Planner will not run PAL Autosampler sequences that follow a valve
KPR#:1725 Sample statistics are not done, when the first compond in the calibration table is not detected.
KPR#:1787 78xx: Sequence stops when pushing the GC STOP key during sequence
KPR#:1822 Sequence parameters: Changes to Fraction start location ignored
KPR#:1824 After upgrade, Sequence modified flag is set even if no changes are made before reprocessing
KPR#:1847 C.01.03: Opening the back sequence table, click on a cell, make no changes, and select OK causes headspace sequence to stop
KPR#:1849 Opening the back sequence table, click on a cell, make no changes, and select OK causes headspace sequence to stop
KPR#:1858 Queue Sequence will not run sequences with different injection sources
KPR#:1859 No new lines can be added to running sequence when Unique Folder is set to Off
KPR#:1862 C.01.04 Custom Field Values cleared for back sequence table
KPR#:1864 Method of front injector incorrectly used for Data Analysis of the back injections when vial conflict occurs
KPR#:1870 Well Plate locations are not accepted in offline sequences
KPR#:1871 Opening the back sequence table, click on a cell, make no changes, and select OK causes headspace sequence to hang
KPR#:1872 No new lines can be added to running sequence when Unique Folder is set to Off
KPR#:1880 Editing of a running online sequence can lock the table cells
KPR#:1882 With UFC off, sequences will halt the queue
KPR#:1888 Selected data path in sequence template is not remembered.
KPR#:1915 Sequence subdirectory not working with unique folder creation OFF for GC
KPR#:1931 Data files from different sequences can end up in one result set
KPR#:1934 CSV sequence import does not validate vial positions
KPR#:1937 The icon for barcode reader does not get active after a sequence is finished
KPR#:1940 Changing the sample type in a running sequence does not activate the Apply button
KPR#:1951 Queue Sequence will not run sequences with different injection sources
KPR#:1954 GC/G1888 headspace data is missing or partially missing with ChemStation C.01.05 with HotFix installed (Hotfix 01 – 08)
KPR#:1955 Paste function in Sequence Table does not support Datafile names
KPR#:1976 Methods from different paths are not accepted in Sequences
KPR#:1978 Fill Down wizard increment logic is inverse for 100 vial plates
KPR#:1979 Sequences do not execute all runs when they contain Calibration runs for 10 levels
KPR#:1982 Fraction collection location in the sequence table vanishes
KPR#:1988 Client session frozen if user clicks "start" on paused sequence instead of "resume" for a paused sequence
KPR#:1991 Printing Sequence table with old layout shows front injector but actual injector is on back
KPR#:1998 Sequence has a Blank Option in Part of the Methods to Run in the Sequence Parameter Dialog
KPR#:2002 Entry of Numeric Sample Parameters is Not Allowed for Injections of Sample Type Calibration
KPR#:2006 Message The sequence is already running unbalanced Front/Back injector runs, therefore all remaining runs must be on the ‘Front’ Injector Location. appears
KPR#:2007 C.01.06 and higher: Sequence template changes are not saved to the \Sequence directory when ‘Unique Folder Creation Off’ is used
KPR#:2008 Cannot append a sequence line using copy, paste or append to a sequence running back injector only samples for GC
KPR#:2015 C.01.07 Vial range shown as invalid (even though they are valid) when appending sequence lines (no tray used)
KPR#:2016 C.01.07: GC back turret location (no Tray) flagged as invalid in the Filldown Wizard
KPR#:2026 The Sample Entry Properties do not retain a selected data path
KPR#:2028 “Write barcode to Sample name” does not update the Sample Name in the Sequence table during editing
KPR#:2030 C.01.07: Data file name overwritten and changed to OnlineEdited.D when updating sequence table
KPR#:2031 Incorrect message "Sequence is in use by online Session"
KPR#:2034 Sequence table locks if a dialog box is about to open while current run is completing.
KPR#:2035 Headspace sequence will not stop or pause from the ChemStation menu
KPR#:2036 C,01.06: Samples added to running sequence are named OnlineEdited<counter>.D
KPR#:2037 Number of samples "Done" count is incorrect under "Hide/show sample information" table
KPR#:2048 The maximum calibration level of 99 is not enforced
KPR#:2054 GC Data File naming is limited by the currently loaded method
KPR#:2055 Sequence rollout no longer possible, after closing first instance
KPR#:2057 Editing a sequence table during acquisition can cause the software to become unresponsive
KPR#:2070 C.01.07: GC back turret location (no Tray) flagged as invalid in the Filldown Wizard
KPR#:2071 Data file name overwritten and changed to OnlineEdited.D when updating sequence table
KPR#:2074 Cannot append a sequence line using copy, paste or append to a sequence running back injector only samples for GC
KPR#:2079 Resume button for a paused sequence is not active
KPR#:2081 Start position for fraction collection in sequence table is ignored
KPR#:2083 The Undo function does not undo changes made in dropdown cells
KPR#:2084 ChemStation hangs at the end of a run
KPR#:2087 ChemStation hangs at the end of a run
KPR#:2090 Adding lines to sequence table for Dual GC injection are in the wrong order
KPR#:2091 Duplicating the currently running sequence line can lead to overwriting of data files
KPR#:2096 Sequence stopped for unknown reason; Error 41300 occurred: invalid path shown in logfile
KPR#:2097 Incrementing locations does not work well for some samplers
KPR#:2105 Sequence hangs
KPR#:2107 Copy/paste of rows in sequence table fails, when sample information contains line breaks
KPR#:2109 Print sequence template does not show correct parameter for Data file naming
KPR#:2114 Result Set name pattern with trailing or leading blank causes issues; sequence does not start
KPR#:2117 Unable to edit the sequence table while the sequence is running in localized versions.
KPR#:2129 Sequence hangs, instrument remains in postrun
KPR#:2141 Sample Overlapped injections not possible with a GC back injector
KPR#:2144 Intermittently, sequence aborts after multiple successful runs without errors
KPR#:2154 Option to Clear Calibration Curve in Sequences does not work for multiple Calibration runs
KPR#:2165 Partial sequence does not support run-to-run relations
KPR#:2166 Nested Data folders in Preferences conflict with sequence subdirectories
KPR#:2176 Dual injection GC bracketing sequence uses incorrect method for quantitation and reports
KPR#:2180 Copy paste operations do not work as expected for locked sequence lines
KPR#:2189 Chemmain.exe crashed unexpectedly during sequence
KPR#:1996 A missing vial error in an LC system with two samplers can be irrecoverable
KPR#:2098 Custom Field values can be accessed during acquisition of a sequence.
KPR#:1763 In Sequence Parameters dialog a missing backslash of remote data path needs to be corrected.

Keyword: SEQ , ACQ

KPR#:1996 A missing vial error in an LC system with two samplers can be irrecoverable

Keyword: SEQ , Custom Fields

KPR#:2098 Custom Field values can be accessed during acquisition of a sequence.

Keyword: Sampler Configuration

KPR#:444022 Issues when re-configuring capillaries in Dual Loop and High Performance Autosamplers

Keyword: Sampler Driver

KPR#:149821 Control of Tray illumination missing for G1329B & G4303A
KPR#:149822 Parameter mismatch for custom-defined Well Plates
KPR#:149824 Control of Tray illumination missing for new G1329A
KPR#:149826 Control of tray illumination missing for G1329A/B & G4303A in Japanese and Chinese ChemStation
KPR#:149827 Larger injection volume with 90 ul head may be incorrectly displayed after injection
KPR#:149831 LC driver starts run with ALS Chiller turned off
KPR#:149841 ICF A.01.04 - No method download, if method contains pretreatment/injector program steps.
KPR#:149843 Injection specific injection volumes may get propagated to following injections
KPR#:149844 Dua Loop Sampler: ACQ method shows wrong loop with overlap injection
KPR#:149847 Bouncing menu
KPR#:149850 Wrong Inj Volume with German settings
KPR#:149852 the "edit Wellplate type" could not work in OpenLab ChemStation Edition Japanese .
KPR#:149855 Wrong Injection Volume using overlapped injection and setting InjVol in sequence table
KPR#:149863 Carry over with dual Loop Sampler: Injection cleaning: Rinse volume not set in Firmware
KPR#:149880 For overlapped injections in vial samplers G1313A and G1329A/B, injection volumes and sample locations are not updated synchronously in the status UI
KPR#:149940 In OpenLAB CDS ChemStation Edition C.01.07 and below, vial positions larger than 50 are not allowed for Vialsamplers G7129A/B
KPR#:149941 Description in user interface has been improved for Smart Overlap and Overlapped injections
KPR#:149948 How to handle configuration changes in EZChrom and OpenLAB 2.0
KPR#:149954 Older versions of ChemStation cannot handle trays in Vialsamplers G7129A/B with cartesian coordinates
KPR#:149990 G1329A Autosampler tray types are not updated in Thermo Chromeleon
KPR#:149999 Sampling diagram has been removed for Infinity II samplers
KPR#:150004 Do not use instructions Inject, Valve and Remote in injector programs in case of overlapped injections
KPR#:150005 Do not change injection method parameters during overlapped injection
KPR#:150009 Under special circumstances, wrong injection volumes may be reported for ChemStation sequences of overlapped injections by the Multisampler
KPR#:150014 When a method specifies a wash position, that is physically not available, the method will not be sent to the instrument
KPR#:350975 Sampler goes offline in rare cases during run

Keyword: Sampler Method

KPR#:187313 Method download fails when cooler is controlled in method

Keyword: Spectra Analysis

KPR#:1973 Overlaid spectra are not properly displayed
KPR#:2069 Incorrect message: No spectra available in data file
KPR#:2156 Data points of UV spectra can carry inaccurate wavelength values
KPR#:1616 Shortcut to ChemStation Real-Time Display not included in OpenLAB CDS ChemStation Edition program group

Keyword: User Interface

KPR#:731 Error Fetching CP Variable observed sometimes when starting the chemstation
KPR#:1574 OpenLAB Control Panel does not prevent connecting to an instrument already in use
KPR#:1577 Slow performances observed while loading datafiles when a networked printer is not accessible
KPR#:1583 Additional information about the [ChemStation:Sequence][Save Sequence] privilege
KPR#:1644 PAL Sampling diagram always shows 'Vial Status: Normal' for every vial
KPR#:1674 Graphic artifacts/software crashes caused by graphic settings
KPR#:1682 7890A, 7820A missing sampling diagram when only a rear injector is installed
KPR#:1745 Finish Queue Sequence Help is hidden behind dialog
KPR#:1746 Sampling diagram for 68xx Classic driver appears, but if selected and reselected, disappears; also when switching betw Meth&Run and DA
KPR#:1764 Run-time error ‘282’: No foreign application responded to a DDE initiate
KPR#:1815 OLCDS Chemstation - No warning before taking over session for DA (data analysis only) instruments.
KPR#:1852 Display of connected user is not updated after user switch
KPR#:1874 Takeover without privilege can result in a locked session
KPR#:1877 OpenLAB CDS client: Scrambled user interface after unlocking locked Windows session
KPR#:1886 Several dialogs are not usable with screen resolutions higher than 100%
KPR#:1947 Zoom range of chromatogram is not used when a new file is selected.
KPR#:1981 Pasting selected cells into a sequence table omits empty cells
KPR#:1984 Chinese/Japanese ChemStations: Scrollbars in Partial Sequence Dialog not fully functional
KPR#:2005 Browse method button unavailable in offline sequence table
KPR#:2033 With Unique Folder OFF a running sequence cannot be loaded in Data Analysis view
KPR#:2043 For single runs, the vial is not displayed in white in the sampling diagram
KPR#:2060 Sequence Parameters grayed out in LC sequence context menu
KPR#:2153 Zooming out of the active window can set the focus to the negative time range
KPR#:2182 Start and abort buttons on the override GC start dialog box are available when session is locked
KPR#:149911 Time table graph of UV Detector ends before run time of system
KPR#:168842 PDFs Which Include Localized Characters Can Appear Garbled in Web UI Previews
KPR#:180338 First time login to the Content Management Web UI can take up to 60s
KPR#:307134 Pagination disappears when search returns more than 250 results
KPR#:2041 Unprivileged users can change instrument setpoints using the "GC Instrument Diagram"
KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1
KPR#:1688 Preferences set in offline overwrite online Preferences and vice versa
KPR#:1957 Local files are not stored securely with ChemStation Edition
KPR#:1763 In Sequence Parameters dialog a missing backslash of remote data path needs to be corrected.

Keyword: User Interface , 7890A Control

KPR#:2041 Unprivileged users can change instrument setpoints using the "GC Instrument Diagram"

Keyword: User Interface , Audit Trail

KPR#:58 Activity Log not displayed in web browser when using Chrome 5.1

Keyword: User Interface , Data Analysis

KPR#:1688 Preferences set in offline overwrite online Preferences and vice versa

Keyword: User Interface , ECM Integration

KPR#:1957 Local files are not stored securely with ChemStation Edition

Keyword: User Interface , SEQ , ACQ , ECM Integration

KPR#:1763 In Sequence Parameters dialog a missing backslash of remote data path needs to be corrected.

Keyword: User Privileges

KPR#:2157 Manual integration tool is still accessible after a user change
KPR#:2163 Removal of "Edit integration events" permission will not disable access to the "Specific Event For Signal"
KPR#:2172 "User"s and Group's Role Assignment Report" will not display users with group but no roles assignment
KPR#:2183 Missing ChemStation privileges when connected to OpenLAB Server 2.1 with OpenLAB CDS 2.1

Keyword: Utilities

KPR#:1902 The "Import worklist" feature does not work when Chinese characters are present
KPR#:1990 Error message when selecting "Print Report" for an AIA imported file, report not shown
KPR#:2046 Zoom level is lost when overlaid UV and MSD data are copied
KPR#:2124 No sample name for imported AIA
KPR#:1616 Shortcut to ChemStation Real-Time Display not included in OpenLAB CDS ChemStation Edition program group

Keyword: Utilities , Spectra Analysis , MSD Analysis

KPR#:1616 Shortcut to ChemStation Real-Time Display not included in OpenLAB CDS ChemStation Edition program group


KPR#:1  Product:Purification Software  M8368AA  A.01.01

Keyword: 

One-line Description:

Custom DPI Setting

Problem:

When increasing the dpi settings, the purification software cannot be used
since many controls overlay each other and error icons are not visible.

Temporary Solution:

N/A

Fix Information:

The supported DPI Setting is the default one, 100%.
No other DPI settings is currently managed by the Purification software.


KPR#:1  Product:MicroGC490  MicroGC490  Unknown

Keyword: 

One-line Description:

Common & channel# tab order mixed up when a channel is deactivated

Problem:

[OpenLAB driver] common & channel# tab order mixed up when a channel is deactivated

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1  Product:Prep LC  Varian Prep LC  A.01.01

Keyword: 

One-line Description:

Pump settings not set to initial value after run and/or after loading a Method

Problem:

During run a stop is requested to the Software.
Opening the User Interface where the system is shown the Initial pump parameters were not loaded.
It was still  A: 99.84%  B: 0.16% instead of A:100% and B:0%.
Loading the Default method still the gradient is wrong displayed in UI.

Temporary Solution:

n/a

Fix Information:

there's any fix for this issue.
The simptoms was very seldom and random.
Restarting the PC and the Modules will erase the wrong information displayed on the User Interface.


KPR#:2  Product:MicroGC490  MicroGC490  N/A

Keyword: 

One-line Description:

4 Channel 490 Micro GC is not configured properly

Problem:

Tried to configure a four channel 490 micro GC. After clicking on Activate Communication button, the Configure screen indicates that communication has been established, but the information for the 4 channels has not been uploaded. Information is provided when connecting with PROstation.

Temporary Solution:

Config 490GC remotely, but need to wait about 60 seconds for driver to get all configuration from remote 490GC

Fix Information:

This defect is fixed in build 1.11.1.1003 .


KPR#:2  Product:Easy Sequence  Easy Sequence  A.01.01

Keyword: 

One-line Description:

LC-3D, CE, and MSD technique-specific columns missing

Problem:

The columns that are missing include:

LC-3D and MSD:  Target Masses (number, range, list) and AutoBalance (blank or ‘OFF’)

CE: Voltage (number), StopTime (number), and User1-10 (1-48 or blank)

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:3  Product:Easy SamplePrep  Easy SamplePrep (G7300)  2.01

Keyword: 

One-line Description:

6890: Add\Advanced Tower Selection Syring Volume does not update

Problem:

6890: Add\Advanced Tower Selection Syring Volume does not update until session is closed/reopened.

For any Add step, select Advanced. The volume determines which tower will be used if automatically select by volume is selected (default). The Syringe Volume of that injector is displayed read-only below it.
If you go to the Configuration and change the syringe size for any tower, then add a new Add step, save and return, this syringe Volume change is not detected or displayed. It is only refreshed by closing and reopening the online session of ChemStation.

Temporary Solution:

Close and reopen the session to update the syringe volume.

Fix Information:

n/a


KPR#:3  Product:MicroGC490  MicroGC490  N/A

Keyword: 

One-line Description:

Methods can not be stored in Micro GC after rebooting

Problem:

After a power shutdown, the uGC does not load the last active method, but remains in the default settings (temp 30C). A method download is required.

Temporary Solution:

n/a

Fix Information:

This defect is fixed in build 1.11.1.1003 .


KPR#:4  Product:Easy SamplePrep  Easy SamplePrep (G7300)  2.01

Keyword: 

One-line Description:

Calibration Blanks from Easy Sequence using an Easy SamplePrep program with 'Use for unknowns only' checked reserves resources

Problem:

No Injection Calibration Blanks from Easy Sequence using an Easy SamplePrep program with 'Use for unknowns only' checked reserves resources, even though the Easy SamplePrep program does not run in this case.

Temporary Solution:

Supply an excess of resources to allow the sequence to be submitted to the Queue.

Fix Information:

n/a


KPR#:4  Product:Purification Software  M8368AA  A.01.01

Keyword: 

One-line Description:

Multiple fractions collected by MSD within one peak due to ionic species

Problem:

Multiple fractions could be collected within one peak due to different ion species of similar intensity for the same target.

Temporary Solution:

Check results of analytical results evaluation, what adducts apply to what compounds / samples.
Create separate tasks for each ionic species.
Uncheck "Use same ion species as in analytical run" in preparative system ion species of the task.
Within one task you select only one adduct in preparative system and select all samples, which compounds have
a good response for this adduct.

Fix Information:

n/a


KPR#:5  Product:Easy Sequence  Easy Sequence  A.01.01

Keyword: 

One-line Description:

Sequence location directory selection is not correct

Problem:

When creating an Easy Sequence template and select the sequence location funcion, the software displays the normal windows function for selecting a directory / sub-directlry. This is wrong. The software should show the selection of sequence locations as specified in the sequence preferences.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:6  Product:Easy Sequence  Easy Sequence  A.01.01

Keyword: 

One-line Description:

ChemStation: Vials are validated against the currently loaded method

Problem:

In the Easy Sequence Setup, a method is selected and then the vial numbers are entered. These vial numbers are passed to the data system to be validated.  

The validation occurs against the currently loaded method, not the method used in the template that will actually use the vials.

Temporary Solution:

n/a

Fix Information:

Fixed in Easy Sequence 2.4[002].


KPR#:6  Product:Purification Software  M8368AA  A.01.01

Keyword: 

One-line Description:

Logbook file: no string 4234

Problem:

Empty Bottles will cause the window with the "no string 4234" to popup during a Task execution.

Temporary Solution:

Verify the level of solvents prior to execute the task.

Fix Information:

Fixed in ChemStation C.01.06 requires Purification Software A.01.02.


KPR#:6  Product:Easy SamplePrep  Easy SamplePrep (G7300)  2.01

Keyword: 

One-line Description:

Calibration Blanks with injection run Sample Prep when 'Use for unknowns only' is checked

Problem:

Calibration Blanks with injection run Sample Prep when 'Use for unknowns only' is checked

Temporary Solution:

Use a different methods for blanks that has 'Use Sample Prep program' unchecked

Fix Information:

n/a


KPR#:7  Product:Easy Sequence  Easy Sequence  A.01.01

Keyword: 

One-line Description:

Custom Fields are missing in Extended Parameters dialog

Problem:

Sample Custom Fields and Compound Custom Fields are missing for Extended Parameters.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:9  Product:Purification Software  M8368AA  A.01.01

Keyword: 

One-line Description:

Stop running tasks in purification Software

Problem:

When a Task is running the "Stop" will lead to a Task contents to be not complete.
The ACAML file created at the end of the acquisition is not present.
The sample present during the acquisition is not listed.

Temporary Solution:

Analytical runs by purification software, will not display analytical results in case of STOP.
Workaround: Create a new task and import the analytical run as result set:
Stopped sample and later samples will be missing, but first samples will be displayed.

Preparative runs by purification software will not display stopped sample and beyond.

Fix Information:

Fixed in ChemStation C.01.06 requires Purification Software A.01.02.


KPR#:9  Product:Easy Sequence  Easy Sequence  A.01.01

Keyword: 

One-line Description:

Bracketing with unique folders off

Problem:

When bracketing is used with Easy Sequence with Unique Folder Creation OFF, data file names can not be generated for the calibration runs. The potential exists to overwrite files when using Bracketing with Unique Folder Creation OFF with Easy Sequence.

Temporary Solution:

When using Bracketing with Easy Sequence, use Unique Folder Creation ON from Preferences.

Fix Information:

n/a


KPR#:10  Product:Easy SamplePrep  Easy SamplePrep (G7300)  2.10

Keyword: 

One-line Description:

6890 Easy SamplePrep Add step fails for both by use and by volume resources

Problem:

If there is an ‘Add’ step in Easy SamplePrep program with just the ‘Solvent Wash’; even though the Back injector is to be used, it may not use the Back injector.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:11  Product:Easy SamplePrep  Easy SamplePrep (G7300)  A.02.02

Keyword: 

One-line Description:

Resource layout on 7890A GC instrument dialog is not translated

Problem:

Resource layout on 7890A GC instrument dialog is not translated into Chinese and Japanese.

Temporary Solution:

n/a

Fix Information:

Fixed in revision A.02.03.


KPR#:11  Product:CTC PAL3  CTC PAL3  A.01.01

Keyword: 

One-line Description:

PAL3 method fails at runtime when an inject amount is out of range for the installed syringe

Problem:

If you have a 10 ul syringe installed and specify a 10 ul injection volume, the system will not indicate any problem until runtime. This is because the driver cannot look into the script to determine total volume (ie sample volume and air gap). This calculation is done at run and the error shows then.

Temporary Solution:

Use has to calculate total volume required when setting up the method.

Fix Information:

n/a


KPR#:12  Product:Easy SamplePrep  Easy SamplePrep (G7300)  A.02.02

Keyword: 

One-line Description:

Easy SamplePrep Method printout is not translated

Problem:

Easy SamplePrep Method printout is not translated.

Temporary Solution:

n/a

Fix Information:

Fixed in Revision A.02.03.


KPR#:12  Product:Easy Sequence  Easy Sequence  A.01.01

Keyword: 

One-line Description:

Manual/Valved/HS templates cannot be loaded if inj source does not match loaded method

Problem:

6890 with no ALS or tray. Configured to a HeadSpace.
Create a front valve method, a back manual method, and a HeadSpace (front) method.

Depending on the method loaded, load an .est and this fails with:
'---------------------------
Inconsistent Easy Sequence Setup
---------------------------
Sequence requires a back injector not present on the instrument.

---------------------------
OK   
---------------------------'

The message really does not advise the user of what should be done to correct this situation.

Temporary Solution:

This is current ChemStation behavior.  The template created in Easy Sequence must use the currently loaded method.

Fix Information:

n/a


KPR#:13  Product:Easy SamplePrep  Easy SamplePrep (G7300)  A.02.02

Keyword: 

One-line Description:

Resources replenished on 7890A GC instrument dialog not translated

Problem:

Resources replenished on 7890A GC instrument dialog not translated

Temporary Solution:

n/a

Fix Information:

Fixed in revision A.02.03.


KPR#:14  Product:Easy SamplePrep  Easy SamplePrep (G7300)  A.02.03

Keyword: 

One-line Description:

Certain combination of setpoints cause setpoint error from tower

Problem:

The software allows the user to enter invalid parameters for the draw and dispense speeds for the syringe.

Using an "Add" command it generates a "Command to XXX Tower failed: XXX Tower Prep Failure Code: 142: Autosampler setpoint error..."

The error message is limited and it takes effort to find the "invalid" parameter.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01.


KPR#:14  Product:Easy Sequence  Easy Sequence  A.01.01

Keyword: 

One-line Description:

Easy Sequence Setup does not display dual sources on method load; must Clear All to activate

Problem:

Open online session to a 6890 with dual ALS (Plasticman 6890A/7693).
DEF_GC.M is configured by default to front injector.
Set injection source to Dual and save as a new method, now loaded.

Select Easy Sequence Setup. No injection sources are displayed, (presumably because of the injection source selection of the previously loaded method had one injector.)

Load the Dual method. Still no injection sources.

Temporary Solution:

The user must select 'Clear All' to refresh the screen in order to display the Front/Back injection source checkboxes after loading the dual injector method.

Fix Information:

n/a


KPR#:14  Product:Purification Software  M8368AA  A.01.01

Keyword: 

One-line Description:

No Fraction Results Table if sample name + data path length exceeds 103 characters

Problem:

[EDTAB60: could not set window title because register was locked]

With or without Purification Software having a combination of sample name
and result set path, which exceed the ChemStation limit of 103 characters.
In that case no fraction results table is displayed in ChemStation Data Analysis View:
Purify and error message in the ChemStation status line: 
"EDTAB60: could not set window title because register was locked"

Temporary Solution:

Workaround:
Use short sample and folder names.
Use purification software to review fraction results instead of ChemStation.

Fix Information:

N/A


KPR#:15  Product:Purification Software  M8368AA  A.01.01

Keyword: 

One-line Description:

No peak detector - Fraction Collection tab inaccessible

Problem:

When a task evaluation results in No peak detector error (e.g., MSD was on and UV off but no mass was entered)
the appropriate error occurs but Fraction Collection tab is Task Configuration is inaccessible

Temporary Solution:

Change any parameter on systems or scale up task configuration pages. This will reset the run state of the task and
the fraction collection task page will be accessible, again.

Fix Information:

Fixed in Purification Software A.01.02.


KPR#:15  Product:Easy SamplePrep  Easy SamplePrep (G7300)  2.01

Keyword: 

One-line Description:

Need ability to 'shake' with Mix command

Problem:

The Mix command needs some more detailed control. The mixer to is used to shake a vial (Mix 2500 rpm 1 sec, stop 1 sec , and change direction mix 2500 1 sec, repeat), this cannot be done with the current mix command.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 2.3.


KPR#:16  Product:Purification Software  M8368AA  A.01.01

Keyword: 

One-line Description:

Clear fraction collector delay volumes for unused peak detectors

Problem:

Using the "Time table" > "Trigger time windows" for fraction triggering and a [Peak Detector] is setup for fraction collection,
which is not used for triggering but has a non-zero delay volume setup in the fraction collector configuration could happen
that fractions are not collected.

This happen, if you were using the fraction collector in a previous instrument configuration with a different peak detector or
with another detector connected to UIB. If the previous [Peak Detector] is no longer in the current instrument configuration,
but its delay volume has not been reset to zero in the fraction collector by LabAdvisor, then the delay volume still contributes
in correcting time windows. 
Time windows are shifted (corrected) by the maximum delay time of all peak detectors, which are setup in the fraction collector.

Temporary Solution:

If you remove a peak detector from your instrument configuration, make sure that any delay volume that is set to it in fraction collector
is reset to zero using LabAdvisor.

Fix Information:

Fixed in Purification Software A.01.02.


KPR#:16  Product:MicroGC490  MicroGC490  1.12

Keyword: 

One-line Description:

Driver 1.12.3.1008 installation may cause error in RCNet

Problem:

The direct cause of this issue is the absence of the VC++ runtime library.

Temporary Solution:

A quick solution is to manually install the missing runtime lib.

 

Please download the Visual C++ Redistributable for Visual Studio 2015 (x86) installer and install it.

https://download.microsoft.com/download/9/3/F/93FCF1E7-E6A4-478B-96E7-D4B285925B00/vc_redist.x86.exe

Fix Information:

Update gc_dll to 1.40.0.9, downgrade the dependency runtime to VC100 to avoid some runtime missing issue.


KPR#:17  Product:Purification Software  M8368AA  A.01.01

Keyword: 

One-line Description:

Instrument ChemStation Logbook entry for DAD Internal error 10010

Problem:

Randomly the ChemStation logbook is reporting the "DAD internal error 10010".
The issue is due to few spetra lost during the acquisistion.
The Automated Purification Software is capable to manage this small lack of data.
Calculations and "Target Compound" identification are working as expected.

Temporary Solution:

N/A

Fix Information:

No fix planned.


KPR#:17  Product:Easy Sequence  Easy Sequence  A.01.01

Keyword: 

One-line Description:

Easy Sequence Setup does not validate HeadSpace vial ranges

Problem:

HeadSpace Method loaded in ChemStation.
The Injection Source is set to HeadSpace Sampler

Easy Sequence Setup
Sample Information
Starting Vial Location

Any number entered into this location will error with the following error message:
The vial position could not be validated against the current configuration

Temporary Solution:

n/a

Fix Information:

Fixed in Easy Sequence 2.4[012].


KPR#:17  Product:2D-LC  2D-LC  A.01.02

Keyword: 

One-line Description:

Subsequent cuts require a short gap

Problem:

If multiple cuts are scheduled adjacently (i.e. start time + sampling time = next start time), some cuts may got lost randomly because the valve needs a short time for switching. The gradient preview does not show a warning in such cases.

Temporary Solution:

Leave a gap of at least 0.01 minutes (0.6 s) between each two adjacent cuts. This can be done by either slightly decreasing the sampling time or increasing the start time for the next cut.

Fix Information:

This has been fixed in firmware A/B/C/D.07.01


KPR#:18  Product:Purification Software  M8368AA  A.01.01

Keyword: 

One-line Description:

Export selected fractions with long ChemStation sequence file names cause ChemStation crash, at end of execution

Problem:

Export a fraction reanalysis file as ChemStation sequence file for selected fractions.
Have the specified file name longer than 40 characters, or at least long enough that together with the maximum automatic appendix
"_collectorX_Y", where X is the collector number, Y is the file number in case of 4 plates, the complete sequence file name exceeds 40 characters in length.
Execution of such sequence file will run, but at completion time it will cause ChemStation to crash.

Temporary Solution:

Do not specify sequence file names longer than 27 characters in the export fraction reanalysis dialog box.

Fix Information:

Fixed in Purification Software A.01.02.


KPR#:18  Product:Easy SamplePrep  Easy SamplePrep (G7300)  A.02.02

Keyword: 

One-line Description:

Add step fails to execute due to mismatch in # injections/volume/syringe size/solvent allowed by firmware

Problem:

Method with a single add step of 1000 uL. Syringe size is 10 uL. Vials are moved to turret and then error message displays: method not running.

This is a mismatch in # injections/volume/syringe size/solvent allowed by firmware.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:19  Product:Easy SamplePrep  Easy SamplePrep (G7300)  A.02.03

Keyword: 

One-line Description:

A method using Easy Sample Prep cannot be used to create a method not using Easy Sample Prep

Problem:

Create a method which has the "Use Sample Prep Program" checkbox enabled. Use this method to create a method which does not have the "Use Sample Prep Program" checkbox enabled. Load the method which does not have the checkbox enabled. Error message displays: Configuration mismatch: Default parameters loaded for 'Agilent 7890'.

Temporary Solution:

n/a

Fix Information:

Fixed in 3.1[21]. This revision will only fix with Openlab Chemstation C.01.03.


KPR#:19  Product:Purification Software  M8368AA  A.01.01

Keyword: 

One-line Description:

Export selected fractions injection in CS sequence file is set to 10 uL ignoring the re-analysis method injection volume

Problem:

When exporting fraction reanalysis sequence file in ChemStation format, the injection volume is set to 10 ul as default.

Temporary Solution:

Open the sequence table of the exported sequence in ChemStation and fill down the desired injection volume.

Fix Information:

Fixed in Purification Software A.01.02.


KPR#:20  Product:Purification Software  M8368AA  A.01.02

Keyword: 

One-line Description:

Unable to unlock ChemStation / Purification Software, if purification software dialog is displayed

Problem:

If an inactivity time to lock application has been set in OpenLAB Control Panel, administration,
then Chemstation usage will be protected by a lock dialog after the set time of inactivity.
Purification software dialogs hide the lock dialog, but are locked themselves.
Therefore it is not possible to unlock the application (ChemStation and purification software).

Temporary Solution:

Set the “Inactivity time before locking the application” to zero in OpenLAB Control Panel > administration > security policy;
if this complies to your security policy.
If ChemStation and purification software got locked, you can access the unlock dialog with help of the Windows Task Manager.
Start the task manager, go to the applications screen and select the Purification Software task window,
which is called Task XY - Set Up and Run Purification Tasks. Right-click this application and select "Minimize".
Then select the Agilent OpenLab Login window from the application list of the task manager, right-click and select "Bring to  Front".
Then log in as normal for getting back access to ChemStation and purification software.

Fix Information:

Fixed with Purification Software A.01.03.
It is possible that the ChemStation lock dialog appears behind a Purification Software (system or task) dialog.
In such case, you can move or minimize the Purification dialog, or select the ChemStation window from the Windows Taskbar
in order to access the ChemStation lock dialog to unlock.


KPR#:21  Product:Purification Software  M8368AA  A.01.02

Keyword: 

One-line Description:

Delay volume setting can cause delay in method download for preparative runs

Problem:

Purification Software sets the fraction collector peak detector delay volume in fraction collector firmware,
if the current volumes in firmware do not match the preparative system settings in the purification task.
This causes a configuration change of the fraction collector, which could lead to a delayed download
of the initial method of the preparative run and temporary offline status of the fraction collector.
This could take up to a few minutes. During this time, the pump will run with the set preparative flow rate.
The likelihood of this situation increases with the number of delay volumes to be set,
i.e. are different from the actual settings in the fraction collector;
and the number of peak detectors or fraction collectors which are configured.

At the end of the standby sample run, all delay volumes that had been changed before the preparative run
are restored to their previous values - as part of the post-run actions. This could lead to a timeout and thus
failed reporting of the standby sample run. The run queue is paused during post-run. Due to a delay volume restore,
it is possible that the queue is still paused while another scheduled task is trying to start.
Task runs are rejected with a message box, when the queue is paused.

Temporary Solution:

The delay volume setting by purification software is needed for changes in delay volumes by different flow rates.
If your flow rate is fix or does the delay volume does not depend on the flow rate (no usage of active splitter),
set all peak detector delay volumes by LabAdvisor for your configured fraction collectors. If a UIB is configured as well,
but not used as  auxiliary peak detector for fraction triggering, then set its fraction collector delay volume to zero in LabAdvisor.

Fix Information:

With Purification Software A.01.03 there is no need to run LabAdvisor to perform the delay volume calibration
or set the peak detector to fraction collector delay volume.
The delay time/volume calibration can be executed from the "Preparative Systems" dialog.
If you want to apply the delay times/volumes from your preparative system parameters to the next purification runs,
just click the "Write delay times" button from the "Preparative Systems" dialog.
This avoids setting for the values before the purification sequence run and restoring the previous values afterwards.
If you want the values to be set and restored for only one purification run,
purification software is waiting for the configuration change to finish displaying
"Waiting for configuration update in ChemStation" in its status line, before submitting the purification run.


KPR#:22  Product:Purification Software  M8368AA  A.01.02

Keyword: 

One-line Description:

Results from stopped analytical runs are not used for preparative runs

Problem:

If an analytical run has been stopped, the result may be incomplete. The purification task logbook tracks the run states.
Analytical data source is set to "read analytical data" on task configuration page "Analytical run" after the (stopped)
analytical run to indicate where data had been produced. If you proceed with the purification task run and "read analytical data"
for the stopped analytical run, the analytical run will be restarted.

Temporary Solution:

If you like to restart the analytical run anyway, then purification software is behaving as expected.
If you would like to use the available data from the stopped analytical run, please set up a new task
from the same template as your original task and set the analytical data path of your stopped analytical run
in the "read analytical data" field on the on purification task configuration page "Analytical run".

Fix Information:

With Purification Software A.01.03, results from stopped or failed (analytical) runs are kept with the task.
Therefore, you can proceed with a preparative run for the available samples from a failed or stopped analytical run.
If you wish to (re-)run the missed analytical samples of a failed or stopped analytical run:
Create a new task as a clone from the task with the failed or stopped analytical run.
In the analytical run setup of the cloned task: Click on "Revert to sequence" and select the samples to re-run by editing the sequence.


KPR#:24  Product:Easy Sequence  Easy Sequence  A.01.01

Keyword: 

One-line Description:

HeadSpace Injection Volume is accepting negative numbers; no checking; no meaning

Problem:

Create an Easy Sequence Template for a G1888/6890. There is no error checking for Injection volume for this injection source in either the Setup or Sample List. All values are accepted, including negative numbers.
There is no place to setup an 'injection volume' for a HeadSpace. There is only a time and pressure.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:25  Product:Easy Sequence  Easy Sequence  A.01.01

Keyword: 

One-line Description:

Easy Seq and Setup Starting Vial Location and Number of Samples do not check for limits

Problem:

Starting Vial Location and Number of Samples do not do any range checking against any method or configuration.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 2.3


KPR#:26  Product:Easy Sequence  Easy Sequence  A.01.01

Keyword: 

One-line Description:

Easy Seq Setup: Sample Name text entry should check for a Counter if used as Data File name

Problem:

Easy Sequence Setup: Entry of text in the Sample Name combo box does not check for and advise that a counter token is needed if the user also uses the token 'Sample Name' for the Data File Name.

The user will find out when sending to the queue 'Error: Sample Name xxxx occurs more than once.'

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:29  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

Easy Sequence Setup not refreshing the Injection Location

Problem:

7890/7693: Create methods for front, back, and dual ALS injection sources.
Easy Seqeunce Setup does not refresh to show the correct injection location of the loaded method until user loads the corresponding method in ChemStation.

Even loading a different method, the previous injection source is kept.

Temporary Solution:

If the injection source has been changed, use the "Clear All" button and reload the method.

Fix Information:

n/a


KPR#:31  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

No error checking for vial ranges in Easy Sequence Setup; fails at runtime

Problem:

There is no error checking within Easy Sequence Setup to determine if the vial range of the loaded method's injection source is accurate.

The method can be saved and submitted to the queue.  It fails at this time with:

'---------------------------
Error
---------------------------
Invalid location found in FRONT sequence, line 1
There may be others
---------------------------
OK   
---------------------------'

This defect occurs because there is a difference between the loaded method's injection source and the method that is selected in the Easy Sequence Template.

Temporary Solution:

Load the method in ChemStation from Method > Load Method menu that will be used to create the Easy Sequence Setup Template.

Fix Information:

n/a


KPR#:32  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

Pause/Resume button is in the wrong state after a sequence is edited and then pauses

Problem:

Send a sequence to the Queue and while it is running, edit it. This modified/changed sequence pauses the Queue, but the first blue button is still in a 'Pause||' state. Click the button and change it to Resume, but it does not do anything as it is waiting for the current sequence to be saved before starting the next sequence.

In this case, because the sequence has been modified, the ChemStation is not accepting sequences. If you click pause || button, you pause the queue and it does not do any thing. The message on the active queue is red and the message says the sequence has been modified.

Temporary Solution:

Save the sequence that has been modified.  Once the sequence has been saved, the queue will resume running the next sequence.

Fix Information:

n/a


KPR#:33  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

7890A with no ALS shows Read Barcode button in Easy Sequence Sample List

Problem:

Load an Easy Sequence.es for a valve or HeadSpace Injection Source and the Sample Name cell in the Sample List shows a Read barcode button.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:34  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

HeadSpace Simple Calibration Blank type should only allow 'Blank with injection'

Problem:

HeadSpace software will not run a sequence without a vial location.  Therefore, the Easy Sequence Setup\Calibration\Simple Calibration options should only allow Blanks with Injection and not allow blanks without injection.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:35  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

Calibration Blank with no injection loads with Inj Vol as 0

Problem:

Create a setup with a blank with injection and a blank with no injection.
Save and load to Easy Sequence. The Injection volume for the Blank with no injection is entered as 0. Native sequence table also shows this as zero.
This is not consistent with the volume for the blank with injection

Temporary Solution:

n/a

Fix Information:

Fixed in revision 2.2


KPR#:39  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

Calibration table clears on method reload from Samples tab

Problem:

Create a Setup with Calibration. Return to Sample tab and load the same or a different method with the same injection location. Return to Calibration tab and all has been cleared. Reloading a method does not clear entries made on the Samples tab.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:40  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

Queue displays running vials incorrectly when initial HeadSpace vial not found

Problem:

Start a 3 line headspace sequence from the queue, but remove the FIRST vial in the sequence. Queue does not update correctly, showing the first vial as running, though the HeadSpace has moved on to vial 2.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:41  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

Aborted HeadSpace run displays Status as 'Complete' in Queue History

Problem:

HeadSpace aborts, but ChemStation does not. Select the Abort Run button from the Waiting for ready dialog and ChemStation aborts the sequence.
Queue History shows this run as 'Complete' instead of 'Aborted'.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:44  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

Easy Sequence does not advise of invalid vial locations until sequence is fully loaded into Queue

Problem:

There is no advisory about the invalid vial locations until the sequence has been added to the queue.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 2.3


KPR#:45  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

Sequence submitted to queue but will not run and can not be removed/deleted

Problem:

Sequence submitted to the queue but will not start and cannot be deleted.

Temporary Solution:

As a workaround, delete the following file:  SequenceQueue.que from the C:\Chem32\4\TEMP directory.

Fix Information:

Fixed in revision 2.4.


KPR#:47  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

Injection Volume on ES Setup should show units (uL); valved inj are in mL and user must convert

Problem:

The Easy Sequence Setup dialog should show Injection volume units, which in ChemStation always seem to be uL. 

When the user uses EasySequence with a Valved injection, the volume, which for valves is mL, must be multiplied by 1000 to get a value that will be accepted.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:48  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

Easy Sequence Setup should check for Sample Name length and not allow invalid entries

Problem:

Enter a long Sample Name in Easy Sequence Setup and add a counter.
Save and load to Easy Sequence. Fill Samples. Not until then is the user warned (with a red X) in the Sample list that there is a 40 character limit.
It is possible to save this but it will not be possible to add to the Queue.

Temporary Solution:

n/a

Fix Information:

Fixed in Easy Sequence 2.4[014].


KPR#:50  Product:Easy Sequence  Easy Sequence  2.2

Keyword: 

One-line Description:

Easy Sequence Setup: Change Inj/vial to a value >1; all labels and menu bar disappear

Problem:

Select Easy Sequence Setup.  Enter a number greater than 1 in the Inj/vial cell on the right side and then tab. All labels and menu items disappear.

Temporary Solution:

Restart the session.

Fix Information:

n/a


KPR#:51  Product:Easy Sequence  Easy Sequence  2.2

Keyword: 

One-line Description:

Vial Status shows first run as completed for Easy Sequence following Run Method

Problem:

Run a single vial using Run Method.

Send sequence to queue vials 2-4. When the run method completes and the sequence loads and then the first vial in the sequence starts, Vial status shows the first line (vial 2) as immediately 'completed'.

The system stalls at Sequence running.  The GC is in prerun state and the system cannot start another run until it is shutdown and restarted.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:52  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

Easy sequence actions are not included in the audit trail and no separate audit log exists

Problem:

Any changes done on Easy Sequence are not included in the audit trail; there is no separate audit log present for Easy Sequence.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:53  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

Vial not found reported in software Status not consistent with instrument status

Problem:

Run an Easy Sequence using a HeadSpace injection source. When a Vial not Found event happens, the final Status for this run, which did not start a run, is reported as 'Completed'. The status being reported by the HS device is 'Run Aborted'.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:54  Product:Easy Sequence  Easy Sequence  2.01

Keyword: 

One-line Description:

PAL autosampler plate/vial locations not accepted in Setup location box

Problem:

Easy Sequence 2.01.41 on Chemstation B.04.03 DSP1 will not accept plate designations of PAL injection source in the Setup location combo box. (P1A1)
The user should be able to choose the location designation.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 2.4 [12].


KPR#:60  Product:Easy Sequence  Easy Sequence  2.4

Keyword: 

One-line Description:

Print preview screen does not appear when blank is added to calibration program

Problem:

1. Method and Run control screen> easy sequence settings tab > calibration tab
2. Select "simple calibration" for calibration mode, add Blank to the sequence. click print button to print preview easy sequence settings. 

Print preview screen does not appear.

Temporary Solution:

n/a

Fix Information:

Fixed in Easy Sequence 2.4[30].


KPR#:109  Product:Headspace Driver Software  RC.Net  B.01.03

Keyword: 

One-line Description:

Headspace continues after stop sequence is clicked from the ChemStation menu or Sampling Diagram

Problem:

Select Stop Run/Inject/Sequence from the ChemStation menu or from the Sampling Diagram. This shows yellow 'Sequence Stopping//Data Acquisition' but the headspace sequence continues running.
Headspace continued to process vials and generate data until end of sequence.

Temporary Solution:

n/a

Fix Information:

No fix planned.  
The headspace (G1888 or 7697) cannot be stopped or paused from the ChemStation menu or Sampling Diagram. It can/must be paused from the headspace (HS) Status bar ‘Pause Sequence’.


KPR#:127  Product:Headspace Driver Software  G2924AA  B.01.04

Keyword: 

One-line Description:

Injection Volume is reported as 0 uL or blank in report for headspace

Problem:

The injection volume is reported as 0 uL or blank in the data system report. This works by design since headspace loops are not calibrated and the sample injected is not known by the data system.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:144  Product:68xx Driver Software  6890  6.21

Keyword: 

One-line Description:

6890 method does not allow SAVE DATA to be checked

Problem:

It is not possible to save data in a 68xx method.

Temporary Solution:

A workaround is to edit the column nominal dimensions (length and diameter) to different values and download them.  The method editor will change the internal values stored in the methd to valid values.  The column nominal dimensions can then be edited to the correct values and downloaded to the GC.  The problem should not recur if that is done once and all parameter values are edited through the data system with driver version 6.21 from then on.

Fix Information:

Resolved in 68xx Driver 6.23 [009].


KPR#:151  Product:Headspace Driver Software  G2924AA  B.01.05

Keyword: 

One-line Description:

C.01.06 ChemStation with GC/G1888: last run completes but the ChemStation remains in the run state

Problem:

OpenLAB CDS ChemStation Edition C.01.06 with a G1888 sequence never finishes.  The last vial completes but the sequence continues to be in the run state and must be stopped manually.  Once stop has been selected, allow time for the system to process and cleanup.  Try to avoid using abort.
 
Use of ABORT almost immediately terminates all ChemStation activities and processes. This has the potential to leave any currently running sequence in a strange state. Also any consecutive Data Analysis is aborted. When the ChemStation is connected to central storage (OpenLAB ECM or OpenLAB Data Store), no files will be uploaded to the repository after aborting the sequence. Loss of data may occur.
After using the Abort function, close and restart the ChemStation Application.
 
Always try STOP first and allow enough time for consecutive processing and cleanup.

Temporary Solution:

n/a

Fix Information:

This problem is addressed with Integrated Headspace Software revision B.01.06.


KPR#:156  Product:Headspace Driver Software  G2924AA  B.01.06

Keyword: 

One-line Description:

Headspace system acquires all data into a single data file

Problem:

Intermittently, all of the headspace runs are collected in a SINGLE GC data file.

The ChemStation never closes the raw data file for the first run and all further runs are acquired into the first data file.  The first run never completes in the ChemStation, but the Headspace continues with further injections.

Temporary Solution:

Increase the GC cycle time.

Fix Information:

n/a


KPR#:158  Product:68xx Driver Software  6890  B.01.01

Keyword: 

One-line Description:

User is not able to save 'Column Parameter' changes at the same time when change is made

Problem:

User is not able to save 'Column Parameter' changes at the same time when change is made unless they click on another field on the screen

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:160  Product:68xx Driver Software  ICF (68xx)  6.33

Keyword: 

One-line Description:

Invalid Resource Item implementation for oven program

Problem:

Invalid Resource Item implementation for oven program

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:615  Product:RTE  RTE  A.02.04

Keyword: 

One-line Description:

The peak inflection point position does not match classical ChemStation reporting.

Problem:

The peak inflection point position is drawn different compared to the classic reporting. This is because there are multiple valid positions where the point can be drawn. 
The effect can be observed for peaks that show only very small changes of the slope over a "longer" time range and the 2nd derivative is close to 0 over that range.

Temporary Solution:

The reported peak performance values are the same in classic and Intelligent Reporting. Users who prefer the old drawing need to use classic reporting which is still available in ChemStation C.01.01.

Fix Information:

There is currently no fix planned


KPR#:617  Product:RTE  RTE  A.02.04

Keyword: 

One-line Description:

Exponential calibration curve plot isn't shown in Calibration Report when using Intelligent Reporting.

Problem:

Exponential calibration curve plots cannot be reported with Intelligent Reporting. An empty plot is shown instead.

Temporary Solution:

If exponential calibration curves plots need to be reported, the (old) classic reporting needs to be used in ChemStation. 
EZChrom users need to use the EZChrom standard reporting.

Fix Information:

A potentially fix is currently under investigation.


KPR#:1731  Product:ChemStation  ChemStation (G2070BA)  B.04.03

Keyword: 

One-line Description:

LC/MS spray chamber temperatures are no longer be applied to the spray chamber heated zones following a spray chamber open/close action.

Problem:

After an LC/MS spray chamber has been opened and closed, temperature will no longer be applied to the Spray Chamber heated zones until the spray chamber parameters are  updated (by clicking "ok" in the Spray Chamber Parameters dialog box or loading a method) or the system is turned "off" or to "standby" and then back to on.  This occurs with the APCI, APPI and Agilent Jet Stream spray chambers.  The MultiMode source will set the system to "Standby" if opened & closed, however.

Temporary Solution:

Turn the instrument to "off" or to "standby" in ChemStation, then back to "on" if this condition is encountered.

Fix Information:

n/a


KPR#:1782  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: 

One-line Description:

UNC paths are not supported as report file storage loaction

Problem:

The "copy to" function of the intelligent report method setup does not support usage of UNC paths.

Temporary Solution:

Map the network path as a drive letter and select the new drive letter as a report destination.

Fix Information:

There is no fix planned.


KPR#:1941  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: 

One-line Description:

Multiplier is applied on compound group ISTDs

Problem:

Create a compound group, select it as ISTD.

In dialog "Specify Report...", tab "Quantitation Settings", uncheck "Use multiplier and dilution factor with ISTDs"
Select "Use sample data From Sample Defaults below
Enter multiplier different from 1.0.

Multiplier is still applied on compound group. It should not be applied, as for normal ISTD compounds

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1942  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03 HF05

Keyword: 

One-line Description:

Intelligent Report Method Information does not correctly display calibration units when units changed in Calibration Table

Problem:

When adding the Method Information section to an Intelligent Report, the calibration amounts units are not correctly displayed if the value was changed in the method.

Temporary Solution:

This issue is in the method information section of the Intelligent Report template. There is no way to modify this value in the report template.

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1943  Product:OpenLAB CDS ChemStation Edition  M83xx  B.04.01 SP1

Keyword: 

One-line Description:

78xx Stop button pressed no longer continues to the next run in the sequence

Problem:

Pushing the stop key at the GC keyboard will stop the current run and generate a report but does not continue to the next line in the sequence.  

This occurs beginning on ChemStation version B.04.01 SP1.

In revisions B.03.01 - B.04.01, pushing the stop key at the GC Keyboard would stop the current run and generate a report and continue to the next line in the sequence.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.06.

Setup conditional System Behaviors for the 78xx in Manage Rules & Alerts found under the Instrument menu
-Continue
-Abort


KPR#:1944  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04 HF03

Keyword: 

One-line Description:

Signal options "Each in full scale" does not work correctly

Problem:

Under Data Analysis, select Graphics
Range :select time range
Multichromatogram:Saparated
Scale:Each in Full Scale

Each in Full Scale does not get used

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1945  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: 

One-line Description:

acq.macaml for 7890B is displayed as 7890A

Problem:

In the acq.macaml of an 7890B, there is always the > ModuleDisplayName 7890A

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1946  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: 

One-line Description:

Sequence is aborted soon after the start and must be restarted

Problem:

Started a sequence (55 injections), but the sequence was aborted soon after the start. Chemstation showed status "ready" and instrument showed status "idle". The sequence could be restarted and ran without error after the restart.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1949  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03 HF09

Keyword: 

One-line Description:

Baseline not displayed properly when using ChemStation AIC’s

Problem:

A nearly horizontal baseline is not displayed or printed completely when doing a Remote Desktop connection to a ChemStation WorkStation or to a ChemStation AIC.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1953  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03 HF06

Keyword: 

One-line Description:

User without Permission to Change Transfer Location Can Change Transfer Location in Sequence Parameters

Problem:

In OpenLAB Shared Services, the user does not have any [ChemStation Security] privileges, specifically they do not have the [Modify Storage Transfer Settings].  But in [Sequence Parameters] the user can still uncheck [Remote Data Path] [Use Preferences] and then select the [Browse] function to select a new LCDF location for the instrument data transfers.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB C.01.06.


KPR#:1971  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 HF01

Keyword: 

One-line Description:

The Active Splitter does not always stop at the end of a sequence when "Run Sync" is enabled in the Active Splitter Software

Problem:

The Active Splitter is not always stopping at the end of a sequence when Run Sync is enabled .

With "Run Sync" enabled, the operation of the Active Splitter should be controlled through ChemStation/Active Splitter software.  Intermittently, the software control of the Active Splitter does not stop its operation at the conclusion of a sequence/run, even with "Run Sync" enabled.

Temporary Solution:

An external Contact Closure card, G1351A, can be used to Start/Stop the Active Splitter independently of the Active Splitter software.

Fix Information:

n/a


KPR#:58559  Product:  Shared Services  2.0

Keyword: 

One-line Description:

Users can't log in with domain authentication - Message User must change Password

Problem:

When using Windows Domain Authentication, the message  "User must change the password" is displayed even when this is not correct. 

Temporary Solution:

When using Domain Authentication, the application needs to read user attributes like userAccountControl (https://msdn.microsoft.com/en-us/library/ms680832(v=vs.85).aspx) and pwdLastSet (https://msdn.microsoft.com/en-us/library/ms679430(v=vs.85).aspx) In order to get information whether or not a user must change password. When read permission is not granted to the user, the application will assume that the password of the user expired and will refuse the access
 
Steps to enable the permissions to read attributes:
1	Open Active Directory Users and Computers
2	In the View menu, click Advanced Features
3	Under Users, select a user that is not able to log in to OLCP
4	Right click and go to properties
5	In the Security tab, click select 'Authenticated Users'
6	Check 'Read' checkbox below and click OK

Fix Information:

n/a


KPR#:85485  Product:    n/a

Keyword: 

One-line Description:

Software Verification report of Agilent Data store Fail While upgrading Server of A.04.07 SR1 to A.04.07 SR2

Problem:

Running the Software Verification Tool (SVT) with a user other than the user who did the upgrade will result in a failed report.

Temporary Solution:

The user performing the upgrade should be the user that runs the SVT tool.

Fix Information:

n/a


KPR#:149817  Product:LC and CE Drivers  RC 1200.NET  A.02.01

Keyword: 

One-line Description:

Installing a lamp with tag may invalidate "alway use lamp" setting in detector's control

Problem:

Installing a lamp with tag may invalidate the detector's control setting "always use lamp" and silently modify it to "use lamp only if lamp tag is available".

Temporary Solution:

Check detector's Control setting after installing a new lamp.

Fix Information:

Fixed in A.02.04


KPR#:149833  Product:LC and CE Drivers  RC 1200.NET  A.02.02 SP1

Keyword: 

One-line Description:

Flexible Cube G4227A does not work with HiP ALS G1367E

Problem:

On Chinese or Japanese CDS only the 1290 Infinity Flexible Cube G4227A does not work with High Performance Autosampler G1367E. 

On English CDS the operation of 1290 Infinity Flexible Cube G4227A with High Performance Autosampler G1367E is not affected.

Temporary Solution:

n/a

Fix Information:

Resolved in revision A.02.02


KPR#:149839  Product:LC and CE Drivers  RC 1200.NET  A.02.03

Keyword: 

One-line Description:

Lamps and cells of G1314F show incorrect dates in the RFID tags

Problem:

Lamps and cells of G1314F show incorrect dates in the RFID tags

Temporary Solution:

n/a

Fix Information:

Fixed with the driver version A.02.06


KPR#:149842  Product:LC and CE Drivers  RC 1200.NET  A.02.06

Keyword: 

One-line Description:

Cannot Check "Pump and solvent selection valve installed" Box for Flex Cube if Once Clear it

Problem:

LC Driver version: A.02.06 [363] (Test application/Install on Japanese ChemStation)
1. Open Instrument configuration dialog
2. Select Flexible Cube
3. Open Flexible Cube Configuration dialog
4. Clear the "Pump and Solvent selection valve installed" check box, then press OK
5. Re-open Flexible Cube Configuration dialog
6. Thick that check box and press OK
7. Open Flexible Cube Configuration dialog again -> check mark is gone

Temporary Solution:

Workaround: use autoconfig to set up the FlexCube

Fix Information:

Fix in the next rev RC.Net A.02.07.


KPR#:149846  Product:LC and CE Drivers  RC 1200.NET  A.02.07

Keyword: 

One-line Description:

AFC & UIB II: AFC does not fractioning as expected

Problem:

System configuration:
1 DAD
1 UIB II
2 AFCs -> 1 AFC Cluster
Analog out of DAD connected to Analog In of UIB II
Simulated signal of DAD was used

Method settings for modules (expect threshold for UIB II signal): see attached method

1. Created a data file with the simulated signal recorded by the UIB II
2. Loaded data file into Fraction Preview
3. Used Fraction Preview to collect peakbased fractions with threshold > 0.12 V
4. The value 0.12 V is written into the table on the left side without conversion (the table shows mV as unit)

Using this method will cause that the AFC will fractioning all the time.

Cause:
The firmware interface expects the threshold in mV but the driver writes 0.12 (V) to the AFC
This causes that the AFC is fractioning all the time.

Temporary Solution:

n/a

Fix Information:

Fixed in UIB II signal is delivered as mV signal similar to  UIB I since LC Driver Release A.02.07.


KPR#:149848  Product:LC and CE Drivers  RC 1200.NET  A.02.07

Keyword: 

One-line Description:

Use Vial as Fraction collections

Problem:

Started a run with fraction collection.

The fraction collector config does not show 10 vials but only trays.

Temporary Solution:

If you have installed a 2 WP-Tray, vials are allways forbidden to use for fractionation, regardless if there are wellplates inserted or not.

Fix Information:

Issue fixed with LC and CE Driver revision A.02.07


KPR#:149849  Product:LC and CE Drivers  RC 1200.NET  A.02.07

Keyword: 

One-line Description:

Recovery volume and fraction volume: behaviour for reset volume

Problem:

I worked with one AFC.
Configured 2 wps +10 vials and 15 vial tray for recovery.

Started multiple runs. 
For each run a new Recovery location was used.
Then removed the recovery tray and entered it again.

Next run started with first recovery location --> this was already used.

Temporary Solution:

If you want to reset the Funnel Trays only, use "Reset Funnel Tray Volume"

If you want to reset Wellplates and vials (all except funnels), use "Reset Fraction Volume"

Fix Information:

Issue fixed with the LC and CE driver revision A.02.07


KPR#:149853  Product:LC and CE Drivers  RC 1200.NET  A.02.06

Keyword: 

One-line Description:

Wrong datarate for Vwd Aux signals for 'Board Temperature' and 'Optical Unit Temperature'

Problem:

Wrong lookup values in VwdDeviceCapabilities.xml.

Temporary Solution:

n/a

Fix Information:

OpenLAB CDS ChemStation Edition - SP2 for LC RC.Net Driver A.02.05 and A.02.06


KPR#:149854  Product:LC and CE Drivers  RC 1200.NET  A.02.07

Keyword: 

One-line Description:

Fraction collector stop times do not end runs

Problem:

For previous firmware revisions, fraction collectors could be stop time masters same as pumps and injectors. If a stop time is set for a stop time master, this will end the run after the time set. In case of multiple possible stop time masters, the shortest time will apply. Other modules can refer to the stop time master (option as pump/injector) or set their own stop times. For other modules, the stop time will not end the run but the module activity, e.g. if the detector has a shorter stop time than the pump, signal acquisition will end before the run.

Since firmware A.06.54, fraction collectors can no longer be stop time masters, i.e. their stop times will no longer end a run.

Temporary Solution:

If a stop time is set for the fraction collector, this change may cause a changed method behavior. If a run stop time is needed, please set it for the pump or injector.

Fix Information:

n/a


KPR#:149858  Product:LC and CE Drivers  RC 1200.NET  A.02.08

Keyword: 

One-line Description:

SFC remains in "Ready" (Idle) state while pump is in Error.

Problem:

Have set up a long sequence (600 injections). 
Pump run out of solvent in channel B und stopped with Error as it was defined in "Bottle fillings" UI. SFC remained in "Ready" (Idle) state. 
Should go to "Standby". 
System was in "SFC mode".

Temporary Solution:

Workaround could be to not use bottle fillings with SFC

Fix Information:

Solved with LC & CE Drivers A.02.08 SP1


KPR#:149859  Product:LC and CE Drivers  RC 1200.NET  A.02.08

Keyword: 

One-line Description:

Turning off the SFC device G4301A while connected to an online OL ChemStation will lead to an application crash

Problem:

If you turn off your SFC device while the OL ChemStation is connected to this instrument this will crash this application.

Temporary Solution:

Close the OL ChemStation before switching off the SFC module.

Fix Information:

n/a


KPR#:149865  Product:LC and CE Drivers  RC 1200.NET  A.02.08 SP1

Keyword: 

One-line Description:

Changing the backpressure method parameter of the SFC pump during a run does not work properly

Problem:

If you try to change the back pressure of the SFC pump during a run, this change will be applied correctly to the module, i.e. the instrument control changes as requested. However the method parameter will not be updated correctly and if the method is saved, the original setting will be used.

Temporary Solution:

Change the method parameter outside a run.

Fix Information:

Since driver version A.02.16 backpressure can no longer be changed during a run.


KPR#:149866  Product:LC and CE Drivers  RC 1200.NET  A.02.08 SP1

Keyword: 

One-line Description:

Analytical SFC System (G4301A) delivers still CO2 even if the SFC binary pump has flow 0

Problem:

The 1260 Infinity Analytical SFC System (G4301A) still delivers CO2 even if the SFC binary pump has flow 0.

Temporary Solution:

n/a

Fix Information:

Upgrade to the most recent firmware version (minimum A.03.09) of the 1260 Infinity Analytical SFC System.


KPR#:149867  Product:LC and CE Drivers  RC 1200.NET  A.02.08 SP1

Keyword: 

One-line Description:

Driver does not start the run / CS stays in Run in Progress / Data Acquisition

Problem:

The ChemStation has prepared the run as expected but the driver didn't start the run from CS / User perspective.

It can be reproduced by opening the door of the sampler after the run preparation was done (need some tries to have the correct timing)

Temporary Solution:

Solved with LC & CE Drivers A.02.09

Fix Information:

n/a


KPR#:149869  Product:LC and CE Drivers  RC 1200.NET  A.02.07

Keyword: 

One-line Description:

Fraction start location in a sequence parameter cannot accept the number "1" when using 2P+10Funnel tray at RC.net driver.

Problem:

The customers want to use 10 Funnels at the tray 2P+10Funnel without plates.

Temporary Solution:

Solved with LC & CE Drivers A.02.09

Fix Information:

N/A


KPR#:149870  Product:LC and CE Drivers  RC 1200.NET  A.02.08 SP1

Keyword: 

One-line Description:

Analytical SFC System (G4301A) looses method settings when the module is powered off and on again while the application is connected

Problem:

The Analytical SFC System (G4301A) looses method settings when the module is powered off and on again while the application is connected. This may lead to a changed method depending on the used CDS.

Temporary Solution:

Do not turn off the Analytical SFC System (G4301A) while connected to a CDS.

Fix Information:

No fix available


KPR#:149877  Product:LC and CE Drivers  RC 1200.NET  A.02.09

Keyword: 

One-line Description:

Data acquisition rate changes when importing old methods to new detectors

Problem:

The definition of data acquisition rates/peak widths changed between detector types. This is because the data rate is saved as an index number (0 = 20 Hz, 1 = 40 Hz, ...) rather than the actual data acquisition rate and the index definition was changed.

DADs G1315A, B and D use the same indexing scheme. DADs G1315C, G4212A/B use a different indexing scheme.
MWDs G1365A, B and D use the same indexing scheme. MWD G1365C uses a different indexing scheme.
VWDs use several different indexing schemes.

Temporary Solution:

n/a

Fix Information:

Verify data acquisition rates/peak width settings when migrating to a different detector type.


KPR#:149878  Product:LC and CE Drivers  RC 1200.NET  A.02.09

Keyword: 

One-line Description:

HDR Cluster does not allow using additional detectors

Problem:

Using several detectors creates a large amount of data, which is communicated at the same time. In a HDR cluster setup, spectral data is communicated via LAN but single wavelength data is communicated via the internal CAN bus.

If detectors are used in addition to the HDR cluster, the very high data volume may impair data integrity, e.g missing data points.

Temporary Solution:

n/a

Fix Information:

Do not connect additional detectors to HDR clusters via CAN.


KPR#:149888  Product:LC and CE Drivers  RC 1200.NET  A.02.09

Keyword: 

One-line Description:

Incorrect lamp type settings for VWDs

Problem:

The G1314A/B/C VWDs allow the use of either VWD or DAD lamps, which can be configured in the module driver. In driver revisions A.02.09 and below the selection of DAD or VWD lamp is reversed.
 
The different lamps use a different lamp ignition process. The DAD filament heating is turned off after ignition while the VWD lamp filament heating is kept on a lower level.
 
 
                       RC.NET LC Driver (<= A.02.09)      CLASSIC driver
 
G1314A/B/C     REVERSED                                 OK
G1314D/E/F     OK                                               OK

Temporary Solution:

In case of noise and ignition issues please verify the setting. In ChemStation or LabAdvisor, you may use the command line command to check the actual setting in the VWD.
 
ChemStation: print sendmodule$(lvwd,"ltyp?")
LabAdvisor: send ltyp? to VWD module

Following instrument answers are possible:

0 = DAD lamp
1 = VWD lamp

Fix Information:

This issue has been fixed in LC Driver version A.02.10. If the correct setting has been used before (i.e. VWD lamp present and VWD setting has been chosen), the behavior will now be correct and has previously been wrong.

If a wrong setting has been used before (i.e. VWD lamp is present and DAD setting has been chosen) as a workaround, the behavior will then be wrong for A.02.10 and following and needs to be changed.


KPR#:149892  Product:LC and CE Drivers  RC 1200.NET  A.02.10

Keyword: 

One-line Description:

Tube heights and volumes are overwritten for inserted tube trays for G1364A/B/C/D, G5664A fraction collectors and their clusters

Problem:

Module firmware and driver store settings for tube heights and volumes for each tube tray type. If tray of any type is replaced by a tube tray, settings for this tube tray may be overwritten by a previous tray setting. These new and potentially wrong settings are stored in firmware and driver.

Temporary Solution:

After inserting a new tube tray, please verify settings for height and volume in the fraction collector configuration and correct them if needed.

Fix Information:

This has been fixed with driver release A.02.11 SP1. Additionally, height and volume settings need to be verified for each fraction collector and tube tray type.


KPR#:149899  Product:LC and CE Drivers  RC 1200.NET  A.02.11

Keyword: 

One-line Description:

HDR stays offline if one DAD of the HDR cluster has been switched off and on again

Problem:

HDR stays offline if one DAD of the HDR cluster has been switched off and on again

Temporary Solution:

Restart the CDS after switching on both HDR modules

Fix Information:

n/a


KPR#:149907  Product:LC and CE Drivers  RC 1200.NET  A.02.11

Keyword: 

One-line Description:

Status display for wavelengths and absorption values are not updated in dual wavelength mode for the VWD G7114B.

Problem:

For the dual wavelength mode of the VWD G7114B, both set wavelengths and measured absorptions are not updated in the extended status UI after switching between single and dual wavelength mode.

Temporary Solution:

not available

Fix Information:

Fixed with driver release A.02.11 SP1.


KPR#:149924  Product:LC and CE Drivers  RC 1200.NET  A.02.11 SP1

Keyword: 

One-line Description:

1290 Infinity II VWD G7114B shows only "Signal" instead of "Signal A"

Problem:

When using the dual-wavelength mode for the 1290 Infinity II VWD G7114B, the user interface for instrument curves shows signal A as "Signal without reference" and "Reference only"  for the reference wavelength of signal A. Signal B is shown correctly as "Signal B without reference" respectively "Reference B only"  for the reference wavelength signal.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:149926  Product:LC and CE Drivers  RC 1200.NET  A.02.09 SP1

Keyword: 

One-line Description:

Method screens may not be displayed correctly if the Windows text size is increased

Problem:

Windows allows adjusting the text size. If this size is increased beyond 100%, the display may distorted and become partially invisible or inaccessible.

Temporary Solution:

Please use the default Windows text size.

Fix Information:

n/a


KPR#:149935  Product:LC and CE Drivers  RC 1200.NET  A.02.11 SP1

Keyword: 

One-line Description:

Resetting tray volumes does not reset the fraction start location

Problem:

Resetting tray volumes does not automatically reset the fraction start location unless a dedicated start location is set. The fraction collector will continue from its current location.

Temporary Solution:

Set a fraction start location.

Fix Information:

Will be fixed in G1364A/B/C firmware A.07.01


KPR#:149957  Product:LC and CE Drivers  RC 1200.NET  A.02.13

Keyword: 

One-line Description:

Changed stoptime behavior for G1364x devices

Problem:

Due to different FW implementation (introduced with FW A.06.54 or later) of the stop time behavior, it can happen that, in case of defining the stop time ONLY in the fraction collector method, a run will not stop after the specified time.

Temporary Solution:

Define the stoptime in addition in the method of another device e.g. the pump or the sampler.

Fix Information:

n/a


KPR#:149979  Product:LC and CE Drivers  RC 1200.NET  A.02.13

Keyword: 

One-line Description:

ChemStation runs may not finish for SFC systems which are not operated in SFC mode

Problem:

In SFC systems, the SFC mode may be disabled for running a pump in normal HPLC mode (SFC off in instrument control). Such runs may not finish correctly

Temporary Solution:

Abort the run if the run has finished (by time).

Fix Information:

n/a


KPR#:149987  Product:LC and CE Drivers  RC 1200.NET  A.02.14

Keyword: 

One-line Description:

Pump pressure is limited by lowest pressure of a valve in a valve thermostat cluster

Problem:

If a valve thermostat  cluster is configured using one or multiple valves, the valve with the lowest possible maximum pressure determines the maximum pressure of the entire cluster, e.g. a 2-pos/6-port valve with 1300 bar is used for switching between to multicolumn thermostats with column selector valves of 600 bar and 800 bar. Then 600 bar would be the maximum pressure for that cluster and would limit the pump pressure accordingly.

In case of two 8-pos/9-port valves using topology 5 (V-C-V), one valve is before the column in the high pressure flow path and the other one after the column in the low pressure flow path. In that case, the valve in the low pressure flow path should not limit the pump pressure but it does.

In all other topologies, all valves are as well in the high pressure as low pressure flow path.

Temporary Solution:

n/a

Fix Information:

This has been fixed with driver version A.02.16.


KPR#:149997  Product:LC and CE Drivers  RC 1200.NET  A.02.15

Keyword: 

One-line Description:

Changing multiple trigger settings for Infinity II Fraction Collectors at the same time did not work properly

Problem:

When loading a method from the instrument, trigger settings with the same time are discarded.

Temporary Solution:

Avoid duplicate times for trigger settings in the method.

Fix Information:

This has been fixed with driver version A.02.16.


KPR#:150006  Product:LC and CE Drivers  RC 1200.NET  A.02.16

Keyword: 

One-line Description:

Unexpected run may start if the Analytical SFC System (G4301A) is switched on

Problem:

Unexpected run may start if the 1260 Infinity Analytical SFC System (G4301A) is switched on and the LC modules of the system connected via APG remote cable may also start the run.

Temporary Solution:

Ensure that the Analytical SFC System is the first module that is switched on in the entire system.

Fix Information:

Not available


KPR#:150023  Product:LC and CE Drivers  RC 1200.NET  A.02.17

Keyword: 

One-line Description:

The delay calibration does not work for the G1364A with preparative setup in ChemStation CDS

Problem:

The delay calibration does not work for the G1364A Automatic Fraction Collector with preparative setup in ChemStation CDS. The proposed steps for delay calibration are not provided. This results in a failure of the calibration process.

Temporary Solution:

Agilent Lab Advisor Software can be used for a delay calibration of the G1364A with preparative setup.

Fix Information:

This issue has been fixed in LC driver version A.02.17.


KPR#:150034  Product:LC and CE Drivers  RC 1200.NET  A.02.17

Keyword: 

One-line Description:

Pressure Limit Cluster is set to auto for any valve that is not used as switching valve in the VTC

Problem:

For any valve, which is not used as switching valve in the VTC, the pressure limit cluster is set to "auto", which is also displayed in the Control UI.
This means, that the valves, which are not used in the VTC determine nevertheless the pressure limits for all pumps because of the "auto" setting.

Temporary Solution:

Make sure to configure all connected valves either in a Cluster or as stand alone device.

Fix Information:

n/a


KPR#:150039  Product:LC and CE Drivers  RC 1200.NET  A.02.17

Keyword: 

One-line Description:

Tubing Kit cannot be modified from Dashboard for new Fraction Collectors

Problem:

The LC dashboard provides a Modify-dialog called "Needle and Tubing". It is not possible to modify the tubing kit of the G1364E/F or G5664B Fraction Collectors using this function.

Temporary Solution:

Modify the Tubing Kit with the ChemStation command line instead. 

The commands are as follows:

For a single fraction collector:
print sendmodule$(AFC,"AFC:CAPILLARYKIT 'G1364-68723' "), replace G1364-68723 with the desired Tubing Kit part number.

For G1364E/F and G5664B clustered:
print sendmodule$(AFC,"G1364E:AR42351409@AFC:CAPILLARYKIT 'G1364-68723' "), replace G1364E:AR42351409 with <Type>:<SerialNumber> of the Fraction Collector in a cluster for which the tubing kit should be set and G1364-68723 with the desired Tubing Kit part number.

Fix Information:

The behaviour will be changed with LC driver version A.02.18 so that the Tubing Kit can be set in the LC dashboard "Modify... Needle and Tubing" dialog.


KPR#:150047  Product:LC and CE Drivers  RC 1200.NET  A.02.18

Keyword: 

One-line Description:

Overfill Behavior unclear

Problem:

The Fraction Collectors (G7159B, G1364E/F, G5664B and G7166A) provide  a setting for "Overfill Behavior" with which it is possible to specify the action to be taken if the fill volume of a location reaches the max. fill volume per location. This can lead to samples / fractions being switched to waste. In case of using pooling the behavior is unclear to the user.

Temporary Solution:

N/A

Fix Information:

With driver version A.02.19 the parameter "Overfill Behavior" is removed, in order to prevent a loss of sample / fractions and to make the behavior more clear. The LC drivers now imply the following behavior: 
When Pooling: in case the fill volume of a location reaches the maximum fill volume, the run or sequence is stopped with an error.
When not Pooling: in case the fill volume of a location reaches the maximum fill volume, the collection switches to the next available location.


KPR#:150048  Product:LC and CE Drivers  RC 1200.NET  A.02.18

Keyword: 

One-line Description:

Fraction Collector Cluster: Vial 1-10 and right tray can now be used for fraction collection - consider behavior when working with "Next Location"

Problem:

With LC and CE driver A.02.18 and a Fraction Collection Cluster with 2 well plates + 10 Vials (or 2 well plates + 10 collecting funnels) configuration, the positions Vial 1-10 and the ones on the right tray can now also be used for fraction collection (in addition to P1 and P2 on the left tray).
Please consider that when working with "Next Location" as Fraction Start Location, locations may be used for fractioning, that were ignored with previous driver versions (Vial 1-10 and the right tray). In order to prevent that these locations are used for fractioning, specify Vial 1-10 and Vial 201-240 in the Collection Settings as "Forbidden Location" for all fraction collectors in the cluster. 

The modules affected are: G1364A/B/C and G5664A.

Temporary Solution:

N/A

Fix Information:

In order to prevent that locations that were previously ignored are now used for fractioning, specify Vial 1-10 and Vial 201-240 in the Collection Settings as "Forbidden Location" for all fraction collectors in the cluster.


KPR#:150177  Product:LC and CE Drivers  RC 1200.NET  A.02.11

Keyword: 

One-line Description:

Start location for fraction collection is reset when removing a tray and closing the fraction collector front door

Problem:

Start location for fraction collection is reset when removing a tray and closing the fraction collector front door. This behavior may not be wanted, if the same tray is inserted afterwards.

Temporary Solution:

If the same tray shall be inserted again, do not close the front door in order to retain the fraction collection start location.

Fix Information:

n/a


KPR#:154729  Product:    A.02.19

Keyword: 

One-line Description:

Fraction Collector Method Timetable must be empty in order to perform a delay volume calibration

Problem:

In order to perform a delay volume calibration with the Fraction Collectors G1364A/B/C it must be made sure that the timetable within the Fraction Collector Method is empty.
If this is not the case, the Fraction Collector will execute the timetable and collect fractions. 

Affected modules are the Agilent Fraction Collectors G1364A/B/C. Newer modules are not affected.

Temporary Solution:

n/a

Fix Information:

Make sure that the timetable in the Fraction Collector method is empty in order to perform a delay volume calibration.


KPR#:200758  Product:    ECM XT v2.3,n/a

Keyword: 

One-line Description:

Upgrade from v2.1 fails when the application is installed on a folder name with short name

Problem:

Upgrade from v2.1 fails when the application is installed on a folder name with 2 or less characters

Temporary Solution:

Do not install the application on folder where the name is  less than 3 characters

Fix Information:

n/a


KPR#:370274  Product:LC and CE Drivers  RC 1200.NET  3.1

Keyword: 

One-line Description:

Purification - When the same recovery start location is used multiple times in a sequence, the instruments uses "Next Location" instead

Problem:

When a sequence is set up with the same absolute Recovery Start Location value in multiple sequence lines, then the instrument ignores these absolute settings and instead uses the next empty recovery location for each run. This is done to protect existing recovery locations from used multiple times accidentally.

Temporary Solution:

None, works as designed currently. 

Fix Information:

None. Works as designed currently. A logbook entry has been created to show that a specified Recovery Start Location has been skipped by the instrument. 
An additional behavioral change to enhance usability will be implemented in a future revision.


KPR#:373406  Product:LC and CE Drivers  RC 1200.NET  3.1

Keyword: 

One-line Description:

Purification - G1364A-C - Using the Fraction or Recovery Start Location "Next Plate" in the first line of a sequence leads a sequence abort before injection

Problem:

When a sequence is created that has the Fraction Start Location or Recovery Start location value "Next Plate" and all fill volumes of the Purification instrument have been reset right before executing that sequence line, then the sequence execution will abort. No loss of sample is to be expected.

Temporary Solution:

Do not use the Fraction Start or Recovery Start Location value "Next Plate" in a sequence line.

Fix Information:

The issue has been fixed.


KPR#:374789  Product:LC and CE Drivers  RC 1200.NET  3.1

Keyword: 

One-line Description:

Purification - Specific Recovery Start Locations are currently ignored by the instrument when using OpenLab CDS Chemstation Ed. C.01.10 Update 1

Problem:

When using LC Drivers within Chemstation C.01.10 Update 1, specific Recovery Start Locations are ignored by the instrument. The driver instead defaults to "Next Location" and proceeds to the next free position.

Temporary Solution:

Either do not upgrade to OpenLab CDS ChemStation Ed. C.01.10 Update 1 or do not use specific Recovery Start Locations for the time being when upgrading to LC Drivers 3.1 at the same time. 

If your workflows do require OpenLab CDS ChemStation Ed. C.01.10 Update 1, then a workaround is to use Update 1 with LC Drivers 3.0 instead. 

Fix Information:

None currently. Will be fixed in a future release of OpenLab CDS ChemStation Edition.


KPR#:406328  Product:LC and CE Drivers    3.2

Keyword: 

One-line Description:

Purification in OpenLab CDS 2.5 - Error when using legacy Fraction Collector Cluster with added Recovery collector

Problem:

When using OpenLab CDS 2.5 together with the legacy Fraction Collector Cluster (supporting G1364A/B/C and G5664A), an error can occur during sequence setup. The error is caused by using the graphical "Sample Trays" UI when one of the collectors in the cluster is used as Recovery collector. 

Temporary Solution:

As a temporary workaround, users are asked to not use the graphical "Sample Trays" UI when setting up sequences for the Legacy Fraction Collector Cluster.

Fix Information:

There is no fix for this issue at the moment.


KPR#:411089  Product:OpenLAB  Client Framework  PL 1.4

Keyword: 

One-line Description:

Missing Signal Descriptions for LCMS Signals on Intelligent Reports

Problem:

In the chromatogram displayed in Data Analysis for a MS signal, the signal description is displayed as: "MSD1 TIC, MS File, Pos Scan, MM-APCI, Frag: 70, "Scan" ". The same signal displayed on an Intelligent Report will only display as: "MSD1 TIC, MS File". 

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:438880  Product:LC and CE Drivers    3.2

Keyword: 

One-line Description:

Peak based fraction collection does not work

Problem:

If a pump time table starts with 0 flow and peak based fraction collection starts with RT=0 no fractions are collected.

Temporary Solution:

Either start the peak based faction collection with RT>0 or start the pump time table with a flow > 0

Fix Information:

n/a


KPR#:2022  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: 1100 Control

One-line Description:

Signals from different LC modules show a shift in the Online Plot

Problem:

LC modules running on a firmware A.xx.xx will interrupt the data transfer between runs. LC modules running with a firmware B.xx.xx will send data without interruption between runs.
When traces from modules of different firmware generations are overlaid in the onliine plot, there will be a visible shift of signals, because they are synchronized after every injection.

Temporary Solution:

N/A

Fix Information:

No fix planned


KPR#:2133  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR2

Keyword: 1100 Control , 1200 Control

One-line Description:

Online spectra not available for some instruments

Problem:

In some cases the online spectra windows do not display the spectra for some detectors.
In systems with more than one or two DADs spectra have been missing for one detector and not for the other.
The reason was that the plot has only been designed for ten modules. Any detector with an internal number >9 will not be able to deliver the spectra.

Temporary Solution:

Change the order of modules in the Instrument Configuration. Use the Up arrows to move the detectors to the top of the list.

Fix Information:

Resolved in OpenLAB CDS ChemStation C.01.08.


KPR#:1892  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: 1200 Control

One-line Description:

Missing error handling for errors during fraction collection

Problem:

Logical errors are not handled well, when locations in fraction collection cannot be accessed.
An example would be a next location command, when the arm is already at the last position.
Various symptoms can occur, like macro errors (Error in Hook RepPreChrom ) or duplicate injection times.

Temporary Solution:

Plan ahead to avoid these situations. They will cause loss of sample even with better software handling.

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1894  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: 1200 Control

One-line Description:

Manual Fraction Collection: Delay time not applied

Problem:

The delay time of a signal is not applied to the fraction table. The fraction annotation in the chromatogram is correct.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS ChemStation C.01.06.


KPR#:1926  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: 1200 Control

One-line Description:

Multidraw injection volume >1000ml cannot be entered from the context menu.

Problem:

The module context for a sampler does not allow entering an injection volume higher than 999.99 ml. Use the topic: Set up Instrument Method... from the Instrument menu to enter volumes up to the allowed maximum.

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:1928  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 HF06

Keyword: 1200 Control

One-line Description:

Stopping a run is sometimes executed as Abort

Problem:

Systems with RC.Net drivers sometimes interpret a Stop command as an Abort command.
The symptom is a system with strange status combination, like all modules IDLE (yellow), but the overall status is still "RUN" (blue).

Temporary Solution:

Restart the online session and the instrument hardware.
Fixed with Hotfix08 for C.01.05.

Fix Information:

Fixed in C.01.06.


KPR#:1968  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: 1200 Control

One-line Description:

LC Column information is not transferred to the data file

Problem:

The column information from tagged LC columns is sometimes not written to the data file. Without column information no capacity factors or plates per meter can be calculated in reports.

Temporary Solution:

Enter the column information manually each time a column changes.
Capacity factors or plates per meter can be calculated with the interactive Peak Performance tool, if the column dimensions are known.

Fix Information:

Fixed in C.01.06


KPR#:1720  Product:ChemStation  ChemStation (G2070BA)  B.04.03

Keyword: 1200 Control , Method Scouting Wizard

One-line Description:

Cluster information can be overwritten from the offline session

Problem:

Changes in a TCC or pump cluster configuration (like e.g. changing a solvent name) usually cause method resolution. 
The changes will also be updated, even when the configuration dialog is closed by pressing Cancel. This is true for online and offline. This will consequently modify methods, although nothing has actually been changed.

Temporary Solution:

None

Fix Information:

Fixed in revision B.04.03 SP1.


KPR#:1623  Product:ChemStation  ChemStation (G2070BA)  B.04.03

Keyword: 35900 Control

One-line Description:

35900E - Error The Current Event Name is the same for a special event

Problem:

B.04.03 GC ChemStation with a 35900E configured. Select the CHANGE, DEFINE EVENTS tab in device configuration and you get an error "The Current Event Name is the same for a special event. Please change the current event name." 
 
This error is reported on a clean install of B.04.03 [16].

ChemStation B.03.02 works correctly.

Temporary Solution:

n/a

Fix Information:

 Fixed in revision B.04.03 SP1.


KPR#:1677  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.02

Keyword: 35900 Control

One-line Description:

Cannot start two instruments using the two channels of one ADC at the same time

Problem:

When two instruments are configured that use channel A and channel B of the same ADC converter, respectively, the two instruments cannot be running at the same time. When the second instrument is started, both ChemStation instruments will freeze and can no longer be operated.

Temporary Solution:

The two instruments will work when using only one of the instruments at a time.

Fix Information:

Resolved in ChemStation Edition C.01.07 SR1 Hotfix01 [113].  Use the 35900E RC.NET driver if you need to split the channels between 2 instruments on an AIC distributed system.


KPR#:1702  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: 35900 Control

One-line Description:

35900E A/D converter cannot be split into two instruments from a ChemStation client

Problem:

The two channels of a 35900 ADC cannot be part of two different instruments when controlled from a ChemStation client.

Temporary Solution:

When the 35900 is connected to an AIC and its two channels need to be part of two different instruments, they need to be setup from a networked workstation.

The two instruments will work when using only one of the instruments at a time.

Fix Information:

Resolved in ChemStation Edition C.01.07 SR1 Hotfix01 [113].
The latest 35900E RC.NET driver must be used to split the channels between 2 instruments on an AIC distributed system.  The latest 35900E firmware must be used.


KPR#:1721  Product:OpenLAB CDS ChemStation Edition  M83xx  B.04.03

Keyword: 35900 Control

One-line Description:

View ACQ method from Data Analysis does not list acquisition parameters for the 35900 AD converter.

Problem:

The acquisition parameters of an AD converter are not listed in the method printout from Data Analysis view.

Temporary Solution:

Use the Print Method... option from Method&Run Control view.

Fix Information:

Resolved in ChemStation Edition C.01.07 SR1 Hotfix01 [113] and with the Agilent 35900E RC.Net Add-On driver.


KPR#:2073  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: 35900 Control

One-line Description:

Activity log for 35900E will truncate last leter in errors or status messages

Problem:

When you view the Activity log from OpenLAB Control Panel for a given instrument with a 35900 attached, some of the status messages and error messages will truncate the last letter of the message.  For example, Power Failure will be displayed as Power Failur, or Power On will be displayed as Power O.  The actual run.log and other logbooks will display the complete error message correctly.

Temporary Solution:

n/a

Fix Information:

Resolved in ChemStation Edition C.01.07 SR1 Hotfix01 [113] and with the Agilent 35900E RC.Net Add-On driver.


KPR#:1412  Product:ChemStation  ChemStation (G2070BA)  B.04.02

Keyword: 6890 Control

One-line Description:

6890 RC.NET driver:  instrument diagram not updated to show configuration

Problem:

In the 6890 RC.NET driver, changed the GC column configuration to have the back inlet go to the back column to the back detector.  This change was not reflected in the instrument diagram as it is still showing the back inlet going to the front column to the back detector.

Temporary Solution:

After the configuration change is made to the column connections, the workaround is to shut down the ChemStation software and restart to reflect the new configuration changes.

Beginning with  B.04.03 DSP1 [54], after updating the column configuration, save and reload the method will update the instrument diagram.

Classic 68xx driver works correctly.

Fix Information:

No fix Planned.


KPR#:1464  Product:ChemStation  ChemStation (G2070BA)  B.04.02

Keyword: 6890 Control

One-line Description:

Addition of new columns to the column catalog (database) is not possible after upgrade

Problem:

Upgrading from B.01.03 to B.04.02, it is no longer possible to add new columns to the GC column catalog (database) in Rev. B.04.02.

The following error is shown:

The Catalog File cannot be opened.  If needed, you may obtain an appropriate replacement file from Agilent.
C:\Chem32\CORE\...\DRIVERS\catalog.mdb

Temporary Solution:

The problem is that there are several columns that have the same manufacturer and model number. Our new database software doesn’t handle this.

The newer database software (in B.04.02 for example) no longer allows duplicates of manufacturer + model number. i.e., there can only be one HP HP-5 in the database.  Note: the new software will inform the user that the model number “xxx” is already in use and request that a different value be chosen. (The user is returned to the original entry screen with all the info filled in.) 

In theory, customers should not be creating more than one catalog entry with the same model number.  It’s like having two items in the LLBean catalog with the same order number!  But, of course, the older software allowed the duplicates.

Fix Information:

Before upgrading, fix the problem with the column database duplicates while running B.01.03 for example.  Review the column catalogs and make sure there are no duplicates and fix any that exist before the upgrade.


KPR#:1933  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 HF04

Keyword: 6890 Control

One-line Description:

Data file of sequence with manual inject of 6890 may be incomplete

Problem:

Data file created by sequence with manual inject , with 6890 only, may be incomplete and not useable.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1993  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: 6890 Control

One-line Description:

Only one 6890 instrument with GPIB connenction can be configured on one controller

Problem:

It is not possible to configure more than one 6890 with GPIB in OpenLAB CDS.

Temporary Solution:

n/a

Fix Information:

No fix planned.

6890s controlled via the GPIB interface must be updated to LAN. The LAN kit to order is G2335A.
Re-configure the 6890 to use the RC.NET driver beginning with OpenLAB CDS ChemStation C.01.06.  
Reference service note: OpenLAB CDS ChemStation Edition-047


KPR#:2003  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: 6890 Control

One-line Description:

Migrating a classic 6890 instrument to RC.Net does not work smoothly after upgrade

Problem:

The C.01.07 ChemStation no longer supports the 6890 GC with classic drivers. Customers upgrading from earlier revisions of OpenLAB CDS ChemStation may want to switch their classic instruments to the new drivers.
Removing the Tickbox "Use classic drivers" does not offer a configurable instrument.

Temporary Solution:

Toggle the check box in front of Enable Intelligent Reporting, meaning: uncheck, then check it again.
Uncheck Use classic drivers.
Leave the Configuration dialog by clicking OK.
Call the Configuration dialog again. The 6890 instrument will now be available for configuration.

Fix Information:

N/A


KPR#:16  Product:68xx Driver Software  6890  5.03

Keyword: 68xx Driver

One-line Description:

Vial Missing Error Message

Problem:

When the 6890 GC encounters a missing vial, the IALog displays Stop key pressed error #1 instead of "Missing Vial."

Temporary Solution:

None

Fix Information:

This is fixed in 68XX Driver version 6.21 which is included in C.01.05 OpenLAB ChemStation and A.04.05 OpenLAB EZChrom.


KPR#:17  Product:68xx Driver Software  6890  1.01

Keyword: 68xx Driver

One-line Description:

How to Change Column Dimensions

Problem:

Changing Column Dimensions requires being logged in as an administrator.

Temporary Solution:

Column dimensions are part of the GC Configuration and the end user must be logged on as an Administrator to change these parameters.

Fix Information:

This is fixed in GC Driver version 6.01/6.02 which is included in OpenLAB ChemStation C.01.01 and OpenLAB EZChrom A.04.01 and later.


KPR#:18  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

If One Signal Needs to be Saved, it Must be Assigned as Signal 1

Problem:

If only one signal needs to be saved, you must assign it as signal 1.

Temporary Solution:

If only one signal needs to be saved, you must assign it as signal 1.

Fix Information:

Fixed in 68xx driver revision 6.11[008].  This driver is included in B.04.03 SP1 ChemStation and C.01.03 OpenLAB CDS.


KPR#:20  Product:68xx Driver Software  6890  5.10

Keyword: 68xx Driver

One-line Description:

Instrument Diagram Does Not Match Installed Column in Method

Problem:

The Instrument diagram of the GC instrumentation indicates a different column configuration than is set in the method.  The GC keyboard will reflect the new changes, only the software instrument diagram is affected.

Temporary Solution:

Beginning with B.04.03 DSP1 [54], after the configuration change is made to the columns, the workaround is to save the method and then load it.  This will update the displayed column configuration.  

Another workaround is to shut down the ChemStation software and restart to reflect the new configuration changes.  

These workarounds may not work for all configurations.

Classic 68xx driver works correctly.

Fix Information:

None


KPR#:22  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

In 68XX driver revision 5.02 - 6.11, it is not possible to Modify a Method During a Run to Extend the Run Time or Change the Oven Temp

Problem:

It is possible to the software edit parameters screen and change the oven hold time or oven temp and select OK.  The GC does not accept the updates.  The method in the software is changed to the new values; the GC ignores all.

Temporary Solution:

n/a

Fix Information:

68XX Driver 6.11 is included in B.04.03 SP1, OpenLAB ChemStation C.01.04 and OpenLAB EZChrom A.04.04.


KPR#:23  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

Info in Edit instrument parameters\Columns is incomplete

Problem:

Edit instrument parameters; columns

Applies to GC’s: 7890A, 6890N, 6850A

The window displayed is incomplete; it shows the column type and flow/pressure parameters, but does not give the length, ID or film thickness.  These are critical parameters, and should be displayed just as they were in the previous ChemStation revisions.  To find these parameters, the user now has to look on the configuration window.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.11[008].  This driver is included with OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:31  Product:68xx Driver Software  6890  5.11

Keyword: 68xx Driver

One-line Description:

Ignore missing vial option is not present in GC

Problem:

Run a sequence with 11 runs and the 11th vial is missing.  The sequence aborts and SSIZip file was not uploaded to ECM as the 11th vial was missing.

The ignore missing vial option is not present in GC.

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:33  Product:68xx Driver Software  6890  5.10

Keyword: 68xx Driver

One-line Description:

Instrument Setup graph has incorrect column legend

Problem:

In the 6890, the legend for the Instrument Setup graph says Column 2, irrespective of which column is highlighted.  The graph is correct, it is just the legend that is wrong.

Temporary Solution:

n/a

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:38  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

ALS errors abort sequence; no Retry/Abort dialog box option offered with 68xx RC.NET Driver

Problem:

6890A RC.NET driver with ALS. 

If an ALS error occurs such as a Vial not found event, there is no dialog box option presented to Retry/Abort.  The sequence simply aborts.

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:55  Product:68xx Driver Software  6890  6.01

Keyword: 68xx Driver

One-line Description:

Opening 68xx RC.NET GC types result in 'FetchCPVar cannot talk to application'

Problem:

Configure 6850 RC.NET or 6890N RC.NET GC. 

Open an online session, initial or any subsequent try. This results in a benign pop-up error:  'FetchCPVar cannot talk to application'.

Temporary Solution:

Go to view menu and turn off the sampling and instrument diagrams.  This will keep hpgcui00.exe from starting up.

Fix Information:

Fixed in driver revision 6.02.
Driver included in OpenLab C.01.01.


KPR#:59  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

In 68XX Driver Version 5.02, it is not Possible to Start the 6890 RC.NET from the Front Panel Start Key

Problem:

In 68XX Driver Version 5.02, it is not possible to start the 6890 RC.NET from the front panel Start key.  Software configuration is Injection source = manual.  6890 is READY, press start and get error message "ERROR Start Key disabled".

Temporary Solution:

The workaround is for the user to start the run from the "run control" then "run Method" in the Chemstation software and then press start at the GC.

Fix Information:

Fixed in driver revision 6.10.  This driver is included with B.04.03 DSP1 ChemStation.  It is also included with OpenLAB ChemStation C.01.02 and OpenLAB EZChrom A.04.02.


KPR#:66  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

CIS4 inlet is not recognized with 6890 GC RC.NET

Problem:

CIS4 inlet is not recognized with 6890 GC RC.NET

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:83  Product:68xx Driver Software  6890  6.01

Keyword: 68xx Driver

One-line Description:

Only Fast Plunger Speed is available for PTV Solvent Vent multiple injections

Problem:

The fast plunger speed is only available when using multiple PTV Solvent Vent injections.  Most users of multiple PTV Solvent Vent injections need to use Slow or Variable plunger speed, not Fast.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 6.10.  This driver is included with B.04.03 DSP1 ChemStation and OpenLAB C.01.02 ChemStation and OpenLAB A.04.02 EZChrom.


KPR#:87  Product:68xx Driver Software  6890  6.02

Keyword: 68xx Driver

One-line Description:

IQ1.CFG file of 6890/6850 instrument corrupted after regional setting change

Problem:

From Control panel\Regional settings: change the decimal separator from a period to a comma.

It is not possible to open a 6890/6850 ChemStation.

Temporary Solution:

1.  Backup data, methods, sequences, column databases (found in C:\Chem32\DRIVERS), etc 

Record GC IP addresses

2.  Delete IQ1.CFG located under the Chem32\1 directory for example

3.  Uninstall Chemstation

4.  Reinstall Chemstation

Fix Information:

Period is required in Regional Settings.


KPR#:89  Product:68xx Driver Software  6850  5.10

Keyword: 68xx Driver

One-line Description:

Incorrect injection volume shown in method report if PTV solvent vent is used

Problem:

6850 with a PTV inlet

The method specifies PTV solvent vent mode with 3 injections, ten seconds apart.  The method volume is 5 µL.  Specify the method to use method volume for three injections.  Each injection is 5 µL.  However the report shows the injection volume as 1 µL.  This is incorrect.  The report should show the injection volume as either 5 µL or 5 µL x 3, or 15 µL.

Temporary Solution:

n/a

Fix Information:

Fixed in software driver 6.10 [023].  This fix is included in B.04.03 DSP1 and later versions of ChemStation.  It is included in OpenLAB ChemStation C.01.02 and OpenLAB EZChrom A.04.02 and later.


KPR#:92  Product:68xx Driver Software  6890  6.01

Keyword: 68xx Driver

One-line Description:

Instrument Diagram Does Not Match Column 2's Inlet Configuration

Problem:

Column 2 inlet configuration will never be correct if column 2 is connected to anything other than inlet 2.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.10[044].  This fix is included in these minimum versions:B.04.03 SP1 ChemStation, OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:94  Product:68xx Driver Software  6890  6.01

Keyword: 68xx Driver

One-line Description:

68xx Method Download Times Out

Problem:

Connect to 6890N GC.

Within seconds of successfully opening an online session, logbook logs the following simultaneously with the loading of the method.

'Logbook      Welcome to ChemStation                         12:17:12 06/28/10
   0 1da6 4c28cb1f    0
6890       1 Timed out waiting for method download to fin>  12:17:35 06/28/10
   0 1da6 4c28cb1f    0
6890       1 ish.                                           12:17:35 06/28/10
7da 41e0 4c28cb1f    0
Method       Loading Method LCV_GCCONTROL.M                 12:17:35 06/28/10'

Temporary Solution:

n/a

Fix Information:

Fixed in GC Driver revision 6.10 [027].  This driver version is included in B.04.03 DSP1 ChemStation and C.01.02 OpenLAB ChemStation and A.04.02 OpenLAB EZChrom.


KPR#:95  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

"Method modified after loading" occurs when running a sequence (6890 RC.NET)

Problem:

The "Method modified after loading" flag occurs after lauching the sequence.

Started the sequence from the ChemStation software.  The method modification status indicates that the method has changed when it was not changed and the report will indicate 'modified after loading'.

The GC had a calibrated capillary column that was changed to a packed column.  When using this method that now has a packed column, the GC reports an error in the length parameter, and that is causing the method download not to reset the 'modified after loading' flag.

Temporary Solution:

There is a workaround: bring Method into MethodEdit UI, and "reconfigure" column (Packed to Packed would be OK) to get new structure.

Fix Information:

Fixed in GC Driver revision 6.10 [027].  This driver is included in B.04.03 DSP1 ChemStation and OpenLAB C.01.02 ChemStation and OpenLAB A.04.02 EZChrom.

Note, this fix will only apply to new methods, not to current methods.


KPR#:98  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

GC Column Catalog File Cannot be Opened When Using the 68xx Driver Version 6.10

Problem:

It is not possible to add new columns to the GC column catalog (database) using the RC.NET driver.  It is possible to add columns to the same column database using the Classic driver.  User switched back to classic on same system and could add columns without error.

The following error is shown:

The Catalog File cannot be opened.  If needed, you may obtain an appropriate replacement file from Agilent.
C:\Chem32\CORE\...\DRIVERS\catalog.mdb

The RC.NET driver is prevented from opening the db because you can’t have two column entries with the same model number!

Temporary Solution:

Start with a new, “stock” db column catalog file from another system.

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:99  Product:68xx Driver Software  6890  1.01

Keyword: 68xx Driver

One-line Description:

Sequence continues while GC temperature is not ready

Problem:

When running a sequence where consecutive runs use the same method using the ALS on a data system containing 6890 driver version 6.10.027 or earlier, the data system may proceed to start a new run before the GC has equilibrated after the conclusion of the previous run.  This is more likely if the method contains a post run period of sufficient length that the GC equilibrates to the post-run conditions and the data system has completed data analysis well before the end of the post-run period.

This could result in a (retention time) RT shift.

Temporary Solution:

n/a

Fix Information:

Patch available for RC.NET GC driver revision 6.10 [027] for B.04.03 DSP1 [54].

Fixed beginning in: B.04.03 SP1 [87] and OpenLAB C.01.03 [37].


KPR#:100  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

A Method Can be Created Which Will Not Download to the Instrument and the Sequence Does Not Run

Problem:

Method download fails, sequence aborts after start; no injection made

Error reported in logbook:
Attempt to download method to GC failed.

The Data System will not allow the run to continue when the method download has failed.

Temporary Solution:

n/a

Fix Information:

This fix is in the 68xx driver version 6.10.032 and 6.11.001.  

This fix is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:101  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

GC Back Injector Not Present in Edit Method Screen

Problem:

After successfully running a sequence with a back method, another back method is loaded. The back injector is not present in the edit method screen.

Temporary Solution:

Change a parameter at the GC keyboard and click "upload from instrument" in the edit method screen. The back injector will show in the edit method screen.

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:102  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Validation failed shown on left corner of Resolve Method screen

Problem:

Load a method which was developed for both detectors and has the front detector signal chosen under signals tab.
Load this method on a GC with no front detector - method resolution. 

Changes made to the detector signal tab are not detected, tab remains yellow (invalid).

Temporary Solution:

Click on a different tab and modify the value of any field to a valid value or click on the configuration tab and then click away. Change the signals tab to a valid value or turn it off to resolve the method.

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:103  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Injector Panels in GC Edit Method Show as Uninstalled When an Injector is Installed.

Problem:

The front injector was unplugged. Close software, plug injector in, restart software.  Method Configuration/ALS panel and Injector panel both say: Front Injector Not Installed. The GC shows that it is installed.  Software inlet and injection parameters panel show that it is installed as well.

Temporary Solution:

n/a

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:105  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

Plunger Speed is Not Saved with 6850 GC Methods

Problem:

Plunger speed parameters are not saved in methods.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 6.11[002].  This fix is included in B.04.03 SP1 ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.


KPR#:106  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Opening the GC method parameters to only look (no change made) and selecting OK to close stops the sequence or single run

Problem:

During a run, the GC method parameters are opened via the instrument diagram icon.  Select OK after looking at the oven parameter to close the screen.  The sequence or single run will just stop and the method is dirty.  See Log File for error message.

Log File:
  67 41e2 4e69f8b3    0
Method       Method started                                 07:29:55 09/09/11
  67 41e2 4e69f8b4    0
Method       Instrument running sample Vial 1 (front)       07:29:56 09/09/11
  67 41e2 4e69f8b4    0
Method       Instrument running sample Vial 2 (back)        07:29:56 09/09/11
   0 1da5 4e69f91a    0
6890       1 Attempt to download method to GC failed.       07:31:38 09/09/11
  67 41e2 4e69f91a    0
Method       Instrument Error - Method/Sequence stopped     07:31:38 09/09/11
  67 41e2 4e69f91a    0
Method       Method aborted                                 07:31:38 09/09/11

Temporary Solution:

Click the Cancel button rather than the OK button if the intent was to check the values of some of the instrument setpoints.  This would not interfere with any run which is in progress.

Fix Information:

Fixed in 68xx driver revision 6.11[008].  This is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:109  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Method Contents Report Displays the Incorrect Configuration of Front and Back Detectors for 6890 GC

Problem:

The report displays the incorrect configuration. With signal-1 selected as the back detector and integration events for back detector. The method contents report displays the integration events for the front detector and the remaining paramaters are for the back detector are configured to the front detector.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.11[003].  This fix is included in B.04.03 SP1 ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom and later.


KPR#:113  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Cannot Run a Packed GC Column with a 6890

Problem:

Method download fails, sequence aborts after start when trying to run a 6890 with a packed column.  
  
Error reported in logbook:
Attempt to download method to GC failed.

The Data System will not allow the run to continue when the method download has failed.

Temporary Solution:

This can be run by setting the column as a capillary column but that changes the chromatography.

Fix Information:

Fixed in driver revision 6.10[032] and 6.11[001].

This fix is included with B.04.03 SP1 GC ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom


KPR#:116  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Pulsed Split/Splitless Injection Does Not Wait For Ready on a 6890.

Problem:

The GC does not wait for the inlet pressure to increase to and stabilize at the pulsed pressure before injection and data acquisition. The GC starts and injects sample at the same time, then starts data acquisition and increase of inlet pressure to pulsed pressure.

Temporary Solution:

If the 6890 is operated from the GC keyboard, the GC has the expected result.

Fix Information:

Fixed in 68xx driver revision 6.11[007].

This fix is included with B.04.03 SP1 ChemStation, OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03


KPR#:117  Product:68xx Driver Software  6890  6.01

Keyword: 68xx Driver

One-line Description:

In 68XX GC Driver Version 6.01, 2 Injections are Made When Using the PTV

Problem:

Set up the injector to make 1 ul injection x 1. The number of injections will revert to 2 even if the user enters 1.

Temporary Solution:

n/a

Fix Information:

This is fixed in driver revision 6.10 [27]  which is included in B.04.03 DSP1 [54] GC ChemStation, C.01.02 OpenLAB ChemStation and A.04.02 OpenLAB EZChrom.


KPR#:119  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Vial left in gripper; no message shown to alert user about the problem

Problem:

After a stop, if there is a vial in the gripper it is not returned to its original location, it is kept in the gripper until the start of a new run. In the interim, if a new vial is placed in the open location, during the next run the system runs into an error because the gripper wants to return the vial to its original location which is now occupied.

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:120  Product:68xx Driver Software  6890  6.11

Keyword: 68xx Driver

One-line Description:

6850 vial numbers are not consistent with standard numbering system.

Problem:

A 6850 with a G2613A tower and a three vial turret will accept only single digit vial locations, ie., 1, 2, 3 instead of 101, 102, 103. Attempts to enter the correct vial number generates an error message "The vial 101 is not allowed with the current device configuration."

The also occurs when entering correct vial locations in a sequence table.

Temporary Solution:

n/a

Fix Information:

Fixedi n 68XX driver revision 6.11.  This driver is included with B.04.03 SP1 ChemStation, OpenLAB C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.


KPR#:122  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Method Resolution Changes Oven Temperature Program

Problem:

Load a method from a 6890 GC with a fast oven on a 6890 GC with different hardware and a normal oven. Method resolution occurs. The oven temperature program from the fast oven GC has not been loaded on the normal oven GC.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.11[002].  Fix is included in B.04.03 SP1 ChemStation, OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:123  Product:68xx Driver Software  6890  6.11

Keyword: 68xx Driver

One-line Description:

Column info is missing with 6890

Problem:

The column specified as being used is missing information: description, Manufacturer and Model Number.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.11[005].

This fix is included in B.04.03 SP1 GC ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.


KPR#:124  Product:68xx Driver Software  6890  6.11

Keyword: 68xx Driver

One-line Description:

Method Modification Flag is Set after Edit Method: Occurs on first connection or after upload from GC.

Problem:

1. First Connection to an online GC and save the method OR connect to an instrument and save the method, open method editor, click on ‘Upload from instrument’. Click ‘Ok’.
3. Click ‘Edit entire Method’, go on clicking ‘Ok’ without making any change.
4. Method is dirty at the end.

This only occurs on 6850 GCs with G4513A injectors.

Temporary Solution:

Save the method as a new name after initial connection or subsequent method upload.

Fix Information:

Fixed in 68xx driver revision 6.11[008].  This is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:128  Product:68xx Driver Software  6890  6.11

Keyword: 68xx Driver

One-line Description:

Method Ddownload Failure Occurs Due to Column Calibration Limits

Problem:

A valid column calibrated using calculate diameter function will result in a method download failure if the change from the original diameter is more than 20 microns. 

This occurs after OKing method changes that are downloaded, and will occur even if the column values are valid dimensions.

Temporary Solution:

n/a

Fix Information:

This is fixed in 68XX GC Driver Version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:129  Product:68xx Driver Software  6890  6.11

Keyword: 68xx Driver

One-line Description:

Instrument actual value for COC inlet does not display correctly

Problem:

6890N GC with COC inlet connected to FID. The COC inlet pressure setpoint reflects the correct pressure set for the column, however the instrument actual value (blue text) in the setup method screen is displayed as 0.0.

Temporary Solution:

Enable setup actuals (inlet) in the setup method screen, the inlet pressure is properly displayed.

Fix Information:

Fixed in 68xx driver revision 6.11[018].  This driver is included in B.04.03 SP1 ChemStation and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:130  Product:68xx Driver Software  6890  Monitoring

Keyword: 68xx Driver

One-line Description:

Instrument actual value for anode purge flow on an ECD does not display correctly

Problem:

The ECD anode purge flow setpoint reflects the correct value, however the instrument actual value (blue text) in the setup method screen is displayed as 0.0.

Temporary Solution:

Enable setup actuals in the setup method screen, the actual anode purge flow displayed properly.

Fix Information:

Fixed in 68xx driver revision 6.11[018].  This driver is included in B.04.03 SP1 ChemStation and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:132  Product:68xx Driver Software  6890  6.21

Keyword: 68xx Driver

One-line Description:

6850 Support of Column Compensation

Problem:

The 6850 GC does not support column compensation from the software. This is only able to be done with the G2629A handheld controller which is now obsolete.

Temporary Solution:

n/a

Fix Information:

This is fixed in 68XX GC Driver Version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:134  Product:68xx Driver Software  6890  6.11

Keyword: 68xx Driver

One-line Description:

Easy SamplePrep reset of one or any group of resources creates log entry:  'User reset all resources'

Problem:

Create a resource layout. Select menu item Reset Resources... From the list, select one or several resources and OK. The logbook always logs 'User reset all resources' no matter how many resources are actually reset.

Temporary Solution:

n/a

Fix Information:

There is no fix available.


KPR#:136  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

Data Files do not Contain the Correct Signals if the Front Inlet is Connected to Back Detector

Problem:

Data files do not contain the correct signals if front inlet is connected to back detector

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:137  Product:68xx Driver Software  6890  5.01

Keyword: 68xx Driver

One-line Description:

Slow download speed from GC Datafiles stored on network drive

Problem:

Loading GC6890 data files stored on a network drive to a ChemStation C.xx version is very slow when the operating system is Windows 7.  The data is loaded in small chunks instead of reading one big block. Only 6890 GC files are showing this issue.
Agilent does not support the usage of a mapped network drive during data acquisition. 

Accessing and loading a data file from a mapped network drive will take few seconds longer than the same file stored locally in the ChemStation computer.

Active file scanning done by an antivirus software may also impact the loading speed.

Temporary Solution:

n/a

Fix Information:

No fix planned.


KPR#:138  Product:68xx Driver Software  6850  6.22

Keyword: 68xx Driver

One-line Description:

C.01.06: 6850 classic driver will not accept valid vial locations in Run Method, Sequence, or Easy Sequence

Problem:

It is not possible to change the default '1' Vial location in Run method.  Changing the vial entry in the sequence table results in red text 'Invalid Injection Location: Front'. It is not possible to enter vial locations in Easy Sequence Setup which results in either 'Injection Location not available' or 'Obj Reference not set to an instance of an object'.

Temporary Solution:

n/a

Fix Information:

Customers upgrading to C.01.06 must re-configure their 6890/6850 to use the RC.NET driver.


KPR#:140  Product:68xx Driver Software  6890  6.23

Keyword: 68xx Driver

One-line Description:

The Oven Ramp table does not display correctly in IR with Acquisition method selected.

Problem:

When you specify an Intellignet Report with Method Info report added to the  Sample Summary report to get the Acquisition method it is formatted incorrectly..

Temporary Solution:

n/a

Fix Information:

The rows in tables now have the same names and IDs so that the data system can organize them into a table. Fixed in revision 6.25 (GC Driver revision A.02.05).


KPR#:141  Product:68xx Driver Software  6890  Monitoring

Keyword: 68xx Driver

One-line Description:

6890 PTV Inlet not recognizable in OpenLAB EZChrom

Problem:

The Extracted configuration shows PTV back inlet and AIB Back Detector. Launching the instrument offline shows the column connected to the Back Inlet and the Back Detector.The Module Configuration Lists the PTV Back Inlet with Blank Back Detector, however the Back Inlet is seen as  Unrecognized inlet type.

Temporary Solution:

n/a

Fix Information:

The code wasn't checking for the right inlet type code for a PTV mounted in the back. Fixed in revision 6.25


KPR#:142  Product:68xx Driver Software  6890  6.23

Keyword: 68xx Driver

One-line Description:

Multiple errors when the 6890 doesn't have any inlets

Problem:

The OpenLAB CDS ChemStation gives errors when the 6890 doesn't have inlets installed and both inlets are configured as none on the 6890 GC.

Temporary Solution:

n/a

Fix Information:

The error was occurring in the code which set up the possible inlet connections for columns. Fixed in revision 6.25


KPR#:143  Product:68xx Driver Software  6890  6.23

Keyword: 68xx Driver

One-line Description:

Sequence table Inj Vol Override goes to wrong stops for 6890/7683: C.01.05, A.04.05, C.01.06, A.04.06

Problem:

If an Injection volume is entered into the Sequence which overrides the method injection volume setting the injector goes to the wrong stops for a 6890 with a 7683 ALS. The injection volume will be incorrect for versions C.01.05, A.04.05, C.01.06, A.04.06 of the software

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx Driver Version 6.23 [011].


KPR#:145  Product:68xx Driver Software  6890  6.22

Keyword: 68xx Driver

One-line Description:

Often get two or more ChemMain.exe's running following shutdown of Control Panel or online session.

Problem:

Run Task manager always on top.  With no ChemMain.exe's running, open a 6890 online session. Close session and the ChemMain.exe does NOT go away.

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.05


KPR#:146  Product:68xx Driver Software  6890  6.11

Keyword: 68xx Driver

One-line Description:

PDID Valco Detector isn't recogonized in the RC.net driver in OLCS EZChrom

Problem:

Customer running a a 6890 with OLCDS EZChrom A.04.05.  The 6890 that they have has a 3rd party detector, PDID from Valco.  The old EZChrom driver recognized the detector, but the new RC.net driver does not recognize it.

Temporary Solution:

n/a

Fix Information:

Fixed in A.04.06


KPR#:147  Product:68xx Driver Software  6890  6.25

Keyword: 68xx Driver

One-line Description:

6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.

Problem:

There was a timeout in the driver; if the reading of the bar code was not complete by the time that the timer timed out, the driver would declare that the reading had terminated.  This was misleading the data system into advancing to the next vial.  The time required to finish reading the bar code or declare that the attempt had finished is indeterminate.  If the tray is parked, the system will sit there waiting to move until the tray is unparked.  The timeout was removed from the code.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:148  Product:68xx Driver Software  6890  5.03

Keyword: 68xx Driver

One-line Description:

Customer can't install colum information from catalog if column description is blank

Problem:

OpenLAB EZChrom A.04.06 and 6890N 
 
Step:
1, Customer selects 122-10BE column. this column doesn't have description.
 
2, Error message appears when you try to install this column.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:149  Product:68xx Driver Software  6890  6.31

Keyword: 68xx Driver

One-line Description:

EZChrom: Installation of  GC Drivers A.03.02 breaks a 7697 configuration if installed

Problem:

Installation of  GC Drivers A.03.01 breaks a 7697 configuration if installed.

Temporary Solution:

Uninstall the 7697 HS driver and install the latest HS driver.

Fix Information:

None


KPR#:150  Product:68xx Driver Software  6890  A.03.01

Keyword: 68xx Driver

One-line Description:

Setting a Hold time of 0.0 does not work correctly with GC6890

Problem:

Setting up Hold Time of 0.0 does not work correctly with GC6890.

Temporary Solution:

No fix planned.

Fix Information:

None


KPR#:155  Product:68xx Driver Software  6890  6.23

Keyword: 68xx Driver

One-line Description:

Instrument session continues to run in background after session is closed.

Problem:

When an instrument session is closed the ChemMain.exe process continues to run in the background when an instrument connection isn't made or lost. This can lead to multiple ChemMain.exe processes running at the same time causing performance issues.

Temporary Solution:

Close the ChemMain.exe process in Task Manager.

Fix Information:

Fixed in GC Drivers version A.02.05.024


KPR#:159  Product:68xx Driver Software  6890  B.01.01

Keyword: 68xx Driver

One-line Description:

6890 online help has the bad strings in Injector page.

Problem:

6890 online help has the bad strings in Injector page.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:163  Product:68xx Driver Software  6850  B.01.02

Keyword: 68xx Driver

One-line Description:

6890, 6850 session start up hangs or is very slow to start up with Windows 10 version 1511 as the operating system

Problem:

Online 6890, 6850 ChemStation session startup hangs on "Loading Toplevel Menu and view" , initializing start up Macros when using Windows 10 version 1511 as the operating system. The session hangs up when initializing the sampling and instrument diagrams. The Online session start up could take more than 30 minutes to initialize.

Temporary Solution:

n/a

Fix Information:

Upgrade to Windows 10 version 1703.


KPR#:1239  Product:ChemStation  ChemStation (G2070BA)  B.04.01

Keyword: 7890A Control

One-line Description:

7890A Runs cannot be started until the GC and injector are idle, view GC Status

Problem:

Occassionly, when trying to start a run or sequence on a GC whose front display and ALS are Ready, fails to start. Logbook shows:
'Runs cannot be started until the GC and injector are idle'.
This can occur after an abort or stop of sequence, or connecting to a GC that is controlled by another PC.

Temporary Solution:

Pressing "stop" on the GC front panel enabled the GC to makes runs again.  Power cycling the GC may be necessary.

Fix Information:

Fixed in revision B.04.03.


KPR#:2126  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR1 HF01

Keyword: 7890A Control

One-line Description:

GC Backflush Wizard does not work properly in C.01.07 SR1 HotFix01 [113]

Problem:

The Backflush Wizard starts and runs the first sample but at the end of the run does not bring up the box to select the last peak of interest. It then goes into a loop where it only runs the sample and never completes the backflush set up.

Temporary Solution:

Backflush Wizard works in C.01.07 [27] and C.01.07 SR1 [110].

Fix Information:

Resolved in revision OpenLAB CDS ChemStation C.01.07 SR2.


KPR#:5  Product:DSA  7890A  1.11

Keyword: 78xx Driver

One-line Description:

Error Message when certain methodsare loaded onto an offline configured 7890.

Problem:

If methods ISTD_EX.m or DEF_GC.M are loaded onto a configured 7890 offline session an error message (Exception in command "translateMethod$" occured).
These 2 methods are 6890 specific and should not be loaded onto a 7890.

Temporary Solution:

n/a

Fix Information:

Fixed in GC driver 4.01 [047].  

This driver was included in the following datasystem packages:
GC ChemStation B.04.03 SP1 [87] and OpenLab CDS C.01.02
GCMSD ChemStation E.02.02
OpenLab CDS EzChrom A.04.02


KPR#:15  Product:DSA  7890A  1.10

Keyword: 78xx Driver

One-line Description:

Shutdown events are not displayed on the software Status screen

Problem:

Shutdown events, such as a thermal or pneumatic shutdown, displayed on the GC Keyboard are not reported to the software and therefore not displayed on the “Agilent GC Status” screen.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.  7890A requires a minimum Firmware revision of A.01.12.

This driver is included with the following datasystems:
GC ChemStationB.04.03 DSP1 [52] and OpenLAB C.01.02
GCMSD ChemStation E.02.02 
OpenLab CDS EzChrom A.04.02


KPR#:17  Product:DSA  7890A  2.12

Keyword: 78xx Driver

One-line Description:

Barcode mismatch error

Problem:

When a barcode mismatch occurs with overlapped injections (option of do not inject on barcode mismatch), the mismatched vial is taken to the turret and chemstation stalls with the sequence running and waiting.  An abort is required to recover from this error.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[023].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:26  Product:DSA  7890A  2.12

Keyword: 78xx Driver

One-line Description:

Sample Prep Program with only a 7693A Back Injector does not save

Problem:

The problem occurs when a 7693A Tray is installed and there is an injector in the Back and no injector in the Front. If a Sample Prep Program is created, the default values for a Move command are incorrect, and cause erratic behavior.

Temporary Solution:

See Service Notes 7693A-002 and 7693A-002A for available patch which is used with the 2.12.040 driver.

Fix Information:

n/a


KPR#:37  Product:DSA  7890A  1.08

Keyword: 78xx Driver

One-line Description:

ALS Errors Abort Sequence; no Retry/Abort dialog box option offered

Problem:

The setting is selected by opening the Tray/Overlap tab in Method Editor.  

The Instrument Status must be opened to view the dialog box.

Pause is the default setting for ChemStation and MassHunter.
Skip is the default setting for EZChrom.

Temporary Solution:

n/a

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:54  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

Method edit: Must click twice with the mouse on each data field to change number

Problem:

In Method Edit of GC setpoints, the user has to click twice with the mouse on each data field to change a numerical entry.  The first click highlights the field, the second click highlights just the number, and then the number can be changed.

Temporary Solution:

n/a

Fix Information:

This problem is fixed in Software Driver Version: 3.01.

This driver is included in the following datasystem packages:
GC ChemStation B.04.02 SP1 [208]
Ezchrom Elite 332 SP2 
GCMSD ChemStation E.02.02


KPR#:67  Product:DSA  7890A  2.12

Keyword: 78xx Driver

One-line Description:

ChemStation does not show "Hydrogen Safety Shutdown" in 7890A status

Problem:

When the 7890A goes into hydrogen safety shutdown the ChemStation shows "Front inlet flow shutdown" and other messages, but not  "Hydrogen Safety Shutdown".

The chemstation does not report the hydrogen shutdown but it does list the other causes. In addition, the heated zones can be turned on from the chemstation. Since a hydrogen shutdown should require operator intervention AT THE GC remote control from the (any) chemstation should be disabled.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.  7890A requires a minimum Firmware revision of A.01.12.

The 4.01 driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:75  Product:DSA  7890A  2.21

Keyword: 78xx Driver

One-line Description:

7890A valve names added in the config screen but are not available in the method

Problem:

The 7890A valve names can be added in the configure screen but the valve names are not available in the method.

Temporary Solution:

n/a

Fix Information:

This is fixed in GC driver version 3.01.

This driver is included in the following datasystem packages:
GC ChemStation B.04.02 SP1 [208]
Ezchrom Elite 332 SP2 
GCMSD ChemStation E.02.02


KPR#:76  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

7820 method printout includes parameters and setpoints unavailable for PP inlet

Problem:

Purged Packed Inlet includes parameters:
'Pressure  On  20.261 psi'
'Total Flow, On, 5.4077 mL/min'
'Septum Purge Flow On -0.0089673 mL/min'

Pressure, Total Flow, and Septum Purge Flow are parameters that are  not available for this GC.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.

This driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:77  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

7820 method printout inserts negative number for Septum Purge Flow, invalid parameter

Problem:

7820 method printout for a Purged Packed (PP) inlet includes not only the invalid parameter 'Setptum Purge Flow', but inserts a negative number as its setpoint.

Temporary Solution:

n/a

Fix Information:

Fixed in Driver revision 3.02.

This driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.01
GCMSD ChemStation E.02.02


KPR#:80  Product:DSA  7890A  2.12

Keyword: 78xx Driver

One-line Description:

If 7890 gets into an error status (flame off) this is NOT reported within the 7890 status window

Problem:

If the 7890 gets into an error status (such as flame off) this is NOT reported within the 7890 status window 

The flame failed to ignite at the FID but the status window ONLY 
displays that the GC is Not Ready.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[009].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:84  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

Read barcode just before injection and use barcode as sample name in report

Problem:

Users want to add vials to the tray as they go and have the vial bar code read just before injection and recorded as the name of the sample. 

Reading the vial ahead of time into the sequence table for each vial is time consuming.  Read the barcode just before injection since users are adding samples as they go.

This is working with the 6890 Classic driver.

Temporary Solution:

n/a

Fix Information:

This problem is fixed in Software Driver Version: 3.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.02 SP1 [208]
Ezchrom Elite 332 SP2 
GCMSD ChemStation E.02.02


KPR#:85  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

7890A: Column part number is not included in the method report

Problem:

The 7890A column part number is not printed in the method report (English, Japanese, Chinese).

Revision B.03.01 SR1.1 does include the column part number in the method report.  B.03.02, B.04.01, B.04.01 SP1, and B.04.02 do not include the part number of the column in the method report.

Temporary Solution:

n/a

Fix Information:

This problem is fixed in Software Driver Version: 3.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.02 SP1 [208]
Ezchrom Elite 332 SP2 
GCMSD ChemStation E.02.02


KPR#:90  Product:DSA  7890A  1.05

Keyword: 78xx Driver

One-line Description:

Partial data collection is not available on the signals screen

Problem:

On the signals screen, need the ability to collect partial data for specified times.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01 [31].
This driver version is included with the following data systems:
GC ChemStation B.04.03 DSP1 [54]
GCMSD ChemStation E.02.02
OpenLab CDS EzChrom A.04.02


KPR#:91  Product:DSA  7890A  1.08

Keyword: 78xx Driver

One-line Description:

Need ability to do Digital switching for detector signals in Runtime events

Problem:

The ability to do digital switching of detector signals in the Runtime events table is needed.

It is only possible to do analog switching.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.  7890A requires a minimum Firmware revision of A.01.12.

Driver version 4.01 is included with the following data systems:
GC ChemStation B.04.03 DSP1 [52]
GCMSD ChemStation E.02.02
OpenLab CDS EzChrom A.04.02


KPR#:93  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

Read barcode just before injection and use barcode as the sample name in the report

Problem:

It is not possible to add vials to the tray and have the vial barcode read just before injection and recorded as the name of the sample. 

Reading the vial ahead of time into the sequence table for each vial is time consuming.  It is not possible to read the barcode just before injection and have the barcode used as the sample name in the report for 78xx.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver 3.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.02 SP1 [208]
Ezchrom Elite 332 SP2 
GCMSD ChemStation E.02.02


KPR#:98  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

Park during sequence with Overlap causes unresponsiveness

Problem:

Running ChemStation B.04.02.96. Start a sequence with overlapped injection set to immediately after injection. While the sample is being delivered to the turret, the Park button is pressed on the 7693A Tray. After delivering the vial, the tray is put in the Park position and the Injector completes the injection. At this point the ChemStation is unresponsive. (For example, when the ChemStation is in this state, any report printed to the screen can not be closed.)  

The ChemStation responds after the Park button is pushed and vial is returned.

Temporary Solution:

The ChemStation responds after the Park button is pushed and vial is returned.

Fix Information:

Fixed in driver revision 4.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:100  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

7890GC: inlet pressure unit inconsistency - method audit trail vs instrument setup

Problem:

Problem with the Agilent 7890GC inlet pressure unit:

With method audit trail turned on, make changes to the inlet pressure (configured in psi in this case), save the method, check method audit trail log, it recorded the pressure in pascal.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 3.02.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
Ezchrom Elite 332 SP2 
GCMSD ChemStation E.02.02


KPR#:103  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods

Problem:

RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods.

Only Column 1 is updated

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.02[034].

This driver is included with the following datasystems:
GC OpenLab CDS C.01.01
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.04


KPR#:107  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

New Abort Behavior

Problem:

Once it detected a vial not found, everything would abort, including samples that were in process (that have already been injected and are being analyzed).  

The new behavior, is that the vial that is currently being processed will be finished.  Everything else will abort, if the abort option is selected.

Temporary Solution:

n/a

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:115  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

7890A: Shutdown events are not published to the software GC Status screen

Problem:

The thermal inlet shutdown is not reported in the software “Agilent GC Status” screen.  

Only the first event, which is 'not ready', is reported to the Agilent GC Status screen.  The second event, which is the shutdown, is not displayed.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.  7890A requires a minimum Firmware revision of A.01.12.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:117  Product:DSA  7890A  2.10

Keyword: 78xx Driver

One-line Description:

Upgrading B.01.03 to B.04.02 GC ChemStation:  Addition of new columns to the column catalog (database) is not possible; error occurs

Problem:

Upon upgrading from B.01.03 to B.04.02 it is no longer possible to add new columns to the GC column catalog (database).

The following error is shown:

The Catalog File cannot be opened.  If needed, you may obtain an appropriate replacement file from Agilent.
C:\Chem32\CORE\...\DRIVERS\catalog.mdb

Temporary Solution:

The problem is that there are several columns that have the same manufacturer and model number. Our new database software doesn’t handle this.

The newer database software (in B.04.02 for example) no longer allows duplicates of manufacturer + model number. i.e., there can only be one HP, HP-5 in the database.  Note: the new software will inform the user that the model number “xxx” is already in use and request that a different value be chosen. (The user is returned to the original entry screen with all the info filled in.) 

Temporary Fix:

Before upgrading, fix the problem with the column database duplicates while running B.01.03 for example.  Review the column catalogs and make sure there are no duplicates and fix any that exist before the upgrade.

Fix Information:

This is fixed in GC Driver version 4.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:118  Product:DSA  7890A  0.0.1.2

Keyword: 78xx Driver

One-line Description:

Electrometer on/off not needed for FID or NPD

Problem:

The software shows an on/off checkbox for the electrometer on both the FID and NPD. This setting is not available in the normal local user screens in 7890A. The checkbox should be removed from the edit parameters screen.

Temporary Solution:

n/a

Fix Information:

This is fixed in driver version 3.01 which started to be included in the following data system packages:
GC ChemStation B.04.02 Driver Service Pack 3 (DSP3)  [256]
Ezchrom Elite 332 SP2 and OpenLab EZChrom
GCMSD ChemStation E.02.02


KPR#:124  Product:DSA  7890A  0.0.1.5

Keyword: 78xx Driver

One-line Description:

Freeze Signal Value and Resume Signal Value missing from runtime events

Problem:

Freeze Signal Value and Resume Signal Value missing from runtime events

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.  7890A requires a minimum Firmware revision of A.01.12.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:126  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

The Override Column Max Temp Checkbox Behavior

Problem:

The override column max temp checkbox in the oven parameter screen is automaticaly checked by default in versions of the driver prior to 5.01.  In driver version 5.01, it will not be checked and the box will by highlighted in yellow if the column maximum temperature exceeds the value that is recommended for the column that is installed.  

To make the box not yellow, either check the "override column max temp" checkbox, or enter a value that is lower than the recommended maximum temperature for the installed column.

Temporary Solution:

n/a

Fix Information:

Change of Behavior in Driver Version 5.01

This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:127  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

Cryo Trap Run Time Event Support

Problem:

When a thermal aux zone is configured as a Cryo Trap, the cooling of the trap is accomplished via a run time event entitled Cryo trap cooling with an ON an OFF state.

Temporary Solution:

n/a

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:132  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

Error in flow setpoint upload when method has more than 100 events

Problem:

When  a method with more than 100 events is uploaded from the GC, all the steps above the 100th event that are related to flow (ml/min) are multiplied by a factor 1000.

Temporary Solution:

n/a

Fix Information:

Fixed in 7890A firmware A.01.11.  No software update is necessary.


KPR#:134  Product:DSA  7890A  3.02

Keyword: 78xx Driver

One-line Description:

Running a sequence requires the arm from the tray, G4514A to be in the UN-PARKED position

Problem:

The tray "Park" status overrides the start of a sequence.

Temporary Solution:

n/a

Fix Information:

The G4514A arm from the tray must be UN-PARKED in order for a sequence to proceed. User must press Park button to UN-PARK arm.


KPR#:137  Product:DSA  7890A  2.20

Keyword: 78xx Driver

One-line Description:

Extended Parameters does not disable the BCR when no hardware is present

Problem:

Extended Parameters for both the native sequence Parameters and for Easy Sequence Setup does not disable the Bar Code Reader section when no such hardware exists.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:139  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

Switched and standard mode for septum purge not available on MMI

Problem:

For the split/splitless inlet, it is possible to run the septum purge in either standard mode or "switched" mode. In the switched mode, the septum purge is turned off during the injection cycle so that the only flow out of the inlet is through the column. The MMI would benefit from having this mode as well, particularly for splitless and solvent vent modes. In both modes on the MMI, the septum purge does not remain off until the inlet switches back to the purge state.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:140  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

Negative Split Splitless inlet Pressure values during Post Run Backflush

Problem:

When using a 7890A GC with Split Splitless inlet to perform backflush the Inlet Setpoint and Actual Pressure assume negative values on the GC and Chemstation display during backflush. This occurs with a splitter (>2 columns) or with a purged union (Primary column plus restrictor). The columns must be running in "Flow" mode. 

A similar symptom is the inlet pressure gets set to "0.00" PSI during backflush rather than the wizard recommended value of "1.0" PSI.

Temporary Solution:

The workaround is to set the columns to "pressure" mode then back to flow and re-save the method.

Fix Information:

Fixed in driver revision 4.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:154  Product:DSA  7890A  1.02

Keyword: 78xx Driver

One-line Description:

Column compensation menu is available during the sequence

Problem:

The Column compensation menu is available during the sequence and if selected will stop the sequence.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:166  Product:DSA  7890A  1.08

Keyword: 78xx Driver

One-line Description:

Column:  need to include Ramped and Constant pressure and flow modes as selection

Problem:

User interface needs Constant Flow, Constant Pressure, Ramped Pressure, and Constant Flow for the Control Mode selections.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.

This driver was included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
GCMSD ChemStation E.02.02
OpenLab CDS EzChrom A.04.02


KPR#:167  Product:DSA  7890A  1.10

Keyword: 78xx Driver

One-line Description:

GC goes offline momentarily because of SOAP Exception

Problem:

Setup 7693 injector and Tray. Put Tray in Park and then tried to start a run. The ChemStation showed that the GC went offline momentariily. The Event Log showed the following events :

Disconnecting because a System.Web.Services.Protocols.SoapException was caught when sending a command; 29: GC refused to do an injection
The connection state of the GC at 130.30.245.60 is now Offline
Attempting to connect to 130.30.245.60
In DataChannel[1].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000
In DataChannel[2].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000
In DataChannel[3].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000
In DataChannel[3].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000
The connection state of the GC at IP address is now Online
Connected to 7890 at 130.30.245.60, using license key 

Cannot start runs until GC and injector are idle.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:170  Product:DSA  7890A  1.02

Keyword: 78xx Driver

One-line Description:

No indication of inlet pressure shutdown in software status with 7890A

Problem:

Inlet pressure shutdown advisories indicating a problem with the instrument not shown in software status user interface.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.  7890A requires a minimum Firmware revision of A.01.12.

This driver is included with the following datasystems:
GC ChemStation B.04.03 DSP1 [52] and OpenLab CDS C.01.02
GCMSD ChemStation E.02.02
OpenLab CDS EzChrom A.04.02


KPR#:174  Product:DSA  7890A  1.09

Keyword: 78xx Driver

One-line Description:

GC Keypad Lock Behavior

Problem:

In configuration we  now offer the option to configure how the keypad lock will behave.

Temporary Solution:

n/a

Fix Information:

The driver with this new behavior is included in:

A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:182  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

GC Instrument Status for Detectors

Problem:

In previous versions of software, only the temperature of the detectors was shown in instrument status.  In driver version 5.01, we show all GC detector status in instrument status.

Temporary Solution:

n/a

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:189  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

It is not possible to set a positive pressure when column outlet is set to "other"

Problem:

If the colum is configured from one inlet to other (in case for a non-purged CFT or other applications) it's not possible to define the pressure of the outlet.  It's possble to set it from the GC keyboard.

Temporary Solution:

n/a

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:190  Product:DSA  7890A  1.05

Keyword: 78xx Driver

One-line Description:

FID Flame out; no feedback in software

Problem:

The GC status and instrument actuals list the signal value as 0.0 but does not provide feedback if the flame is out.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[001]

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:195  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

uECD and TCD report printout for makeup flows is wrong

Problem:

7890A has a uECD detector with flows configured.
With the following method settings...
    Makeup Flow(N2)               :  30 mL/min
    Constant Column + Makeup : 31 mL/min

... the method printout reads:
    Makeup Flow(N2)               :  31 mL/min
    Constant Column + Makeup :    0 mL/min

Temporary Solution:

n/a

Fix Information:

Fixed in 7890A SW Driver 4.01 [048].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:200  Product:DSA  7820A  4.01

Keyword: 78xx Driver

One-line Description:

GC continues when STOP on 7820 is pressed

Problem:

User makes a manual injection and waits until the peaks of interest elute, then hits the STOP on the 7820 front panel the GC stops (and resets the initial GC settings) but the chemstation continues and reports the system is running data analysis but does not go into data analysis. System appears to hang up waiting on the expected run time and report is generated at that point rather than directly after STOP is pressed.

Temporary Solution:

Use STOP run from the software.

Fix Information:

Fixed in driver revision 4.02[11].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:203  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

Open GC edit parameters and close it without changes; method modification flag is set

Problem:

Saved a method.  Open the GC edit parameters to review a setpoint and  made no changes or changed the view.  Selected OK and the method modification flag indicates a change was made.  No changes were made.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[019].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:204  Product:DSA  7890A  3.02

Keyword: 78xx Driver

One-line Description:

7890A logbook shows 7693A turret, plunger errors as GCI1 did not start a run

Problem:

7693A ALS errors, e.g. turret, plunger, door open, etc. show a non-specific logbook entry: GCI1 did not start a run.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[023].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:209  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

Unable to set equilibration time for LTM columns from Edit Parameters

Problem:

The LTM column's equilibration time is shown as 0. Change the equilibration time by entering 0.5 and downloading the method. This does not change the value at the GC.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[005] and GC Firmware revision A.01.13.

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:211  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

Changes made to 7890 method from GC instrument diagram result do not load.

Problem:

Open the instrument parameter from GC Instrument Diagram and confirm sample prep is off. Set inlet heater - save changes. Open the instrument parameter from the GC Instrument Diagram and confirm sample prep is off. Change the inlet heater temp and save as a new method. Load the new method  - a configuration mismatch message is displayed.  

Requires Easy Sample Prep

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[004].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:223  Product:DSA  7890A  0.0.1.2

Keyword: 78xx Driver

One-line Description:

Backflush icon is not displayed when the outlet of the column configuration is set as "Other".

Problem:

When the outlet of the column configuration is set as "Other", there is no backflush icon displayed in the 7890 Edit Parameter Screen.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[009].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03

Please note, when the configuration is changed from backflush not available to backflush available, the user must exit the method editor and begin the edit a second time in order for the backflush icon to be shown.


KPR#:227  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

When running Backflush from ChemStation with segmented columns only the in-segment is taken into account in the calculation.

Problem:

If you run Backflush from Chemstation with segmented columns (usually associated with LTM), only the in-segment portion of the configuration is used in the backflush flow rate and void volume calculations. This leaves the user unable to calculate the backflush time.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.02[023].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:228  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

The display of the parameter setting screen of the method setup is small.

Problem:

In the Edit Parameter screen for the oven and the inlets, the display of this screen is small. Adjusting the method setup screen will not resize this screen.

Temporary Solution:

Right click on  parameter setting screen, and go to "show graphical plots". The display will resize to a normal size.

Fix Information:

Fixed in 78xx driver revision 4.02[006].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:229  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

After editing the GC method and selecting ok - validation error message is displayed.

Problem:

In driver revision 4.01, after editing the GC method and selecting ok, a "Validation Error" error message flashes in the left hand corner of the screen. User must select cancel to exit the GC parameter screen. 

No method resolution occurs when loading method
Software loads fine and can make runs. Methods cannot be edited in online or offline mode.  

The configuration includes 4 packed columns that flow to the Back TCD Detector. Column 1's inlet is PCM C-2 (@ const pressure); 4's inlet is Aux EPC 5 (@ const pressure); and both 2's and 3's inlet is PCM C-1. Column 2's mode is constant flow; and 3, since it is also connected to PCM C-1, is reported as being controlled by #2.

Temporary Solution:

Workaround for customers with driver revision 4.01:  replace columns #2 and #3 with a single undefined (e.g., packed) column, suitably described as being a parallel combination. The user can then set either a flow or a pressure setpoint to the new combined column #2.

Fix Information:

Fixed in driver revision 4.02.  

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03
OpenLab CDS ChemStation C.01.04


KPR#:230  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

7820 Back Injector Only Resets Injection Source to Manual

Problem:

On a 7820, with only a Back Injector Installed the following message is displayed when launching the 7820: 

Upon launching the 7820A, the following message appears:

DEF_GC.M: 7820
Resetting to Manual injection.
For method 'DEF_GC.M, injection source 'GC Injector' conflicts with injection location.

This does not happen when there is only a Front Injector installed.

Temporary Solution:

Open the injection source and change it to GC Injector.

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:238  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

PCM Inlet Heater Shutdown

Problem:

7890 GC with PCM controlled inlet heater. Open Edit Parameters, enable PCM inlet heater checkbox and make a change to the heater settings. Download the method to the GC or hit apply and the inlet heater is turned OFF at the GC. If the user closes edit parameters, and then re-opens edit parameters the PCM inlet heater checkbox is disabled.

Temporary Solution:

Create your method, save, and download to the GC (the PCM inlet heater will shutdown). At the GC, set the PCM inlet heater to the desired setting. Upload the method from the GC (Instrument, Upload Method), and save your method as a new method (Save method as …). This method can now be used and loaded successfully in the future.

The workaround will need to be performed any time changes are made to the method.

Fix Information:

This driver is included with the following datasystems:
OpenLab GC ChemStation C.01.04
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.04


KPR#:247  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

Multiposition valve resets to position # 1 between injections

Problem:

The set position of the gas streams used for a multiposition valve is controlled in the sequence. The user can run from different gas streams by entering the different numbers in the sequence table. The position is not stored as part of the method. The MPV set position is always reset to start from position #1 between runs.

Temporary Solution:

n/a

Fix Information:

This is fixed in 7890A firmware revision A.01.14.  No software update is required.


KPR#:252  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value

Problem:

MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value. The Total Flow combo box is active, but any entry made there reverts to its original entry.

Temporary Solution:

Total Flow is editable in this mode from the GC keypad in driver versions prior to 5.01.

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:266  Product:DSA  7890A  5.01

Keyword: 78xx Driver

One-line Description:

The GC Maintenance View May Not Change Until the Software is Closed and Re-Opened

Problem:

The Maintenance View May Not Change Until Software is Closed and Re-Opened

Temporary Solution:

In the Maintenance menu, the user has the option to change the view of the menu by changing it under the Options button.  

Sometimes the change may not go into effect until the software is closed and re-opened.

Fix Information:

n/a


KPR#:267  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Description of How to Delete Columns from the Inventory

Problem:

Editing can only take place in the catalog file and you can edit both the inventory data and the catalog data.

For an inventory item, you can edit the actual length and the comments.  
For a catalog item, you can edit the keywords, comments, and check/uncheck favorites.  You can only delete from the catalog, this is where you delete your items from inventory.  You can remove a column or an inventory item by clicking on the minus sign in the navigation bar.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:268  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Behavior of the Maintenance Screen When Adding Modules to the GC

Problem:

You will not see the module ID that is installed, but the module location will be identified 

If you add a back injector, the back injector tab will come up and all relevant counters will show.  The module ID will not be shown.  To make it show up, you have to close the data system and reopen the datasystem.

Temporary Solution:

Add hardware modules when the hardware is turned off and the data system is disconnected.

Fix Information:

n/a


KPR#:269  Product:DSA  7890A  5.01

Keyword: 78xx Driver

One-line Description:

ALS Behavior When Aborting a Sequence

Problem:

If a sequence is aborted in the middle of a sequence, the vial will be left in the turret until the next run is started.  At that time, it will be put back in the tray.

Temporary Solution:

This is expected behavior.

Fix Information:

n/a


KPR#:270  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

7890B GC Column Maintenance Counter Behavior

Problem:

If you move a column from one GC to another that is using a different database, you will not see the current Maintenace Counters for the column.  

If you return the column to the original GC, it will have the old values.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:271  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Update GC Column Catalog dialog is limited to 10 items; no way to display the rest (...)

Problem:

Update Column Catalog dialog is limited to 10 items; no way to display the rest (...)

When you view the catalog, all items will appear.

Temporary Solution:

Description of behavior in driver version 5.01:  when you view the catalog, all items will appear.

Fix Information:

n/a


KPR#:272  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Method Differences Viewer Behavior with Scanned Columns

Problem:

When you scan a column in to the GC when you are not connected to the datasystem, and you connect with the data system, you will see differences in your method viewer upon opening the data system.  

The change will not be shown in highlight differences.

No matter what is selected, the column that was scanned into the GC will be the column that is configured.

Temporary Solution:

Scan the column in with the data system connected.

Fix Information:

n/a


KPR#:273  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

7890B GC Method Compatibility

Problem:

The7890B GC driver included in the new data systems (A.01.05 OpenLAB CDS and B.07.00 MassHunter) supports up to 12 valves.  The GC driver in previous data systems only reported 8 valves.  Because of this difference, you cannot develop a method on a new data system and run it on an old data sytem.  You can take a method loaded on an old data system and run it on the new data system.

If you try to load a new data system method on an old data system, the behavior that you will see is that after starting a run, the software and the GC just sit there waiting for prerun to start, but nothing happens.

Temporary Solution:

n/a

Fix Information:

Documented Behavior for GC Methods Developed Using A.01.05 OpenLAB CDS and B.07.00 MassHunter.


KPR#:274  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Logbook Messages for Scanned Consumables Items

Problem:

There is no logbook message about scanned consumables or reset of Maintenance Counter values if the consumable is scanned when the Data System is Offline.

Temporary Solution:

In order for the logbook to capture messages about the scanned consumables or reset of Maintenance Counter values, make sure the Data System is connected when scanning the barcode of the consumable.

Fix Information:

n/a


KPR#:275  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

The Syringe and Liner are Not Shown in the Method

Problem:

The syringe and liner not shown in method.  This is expected behavior for the 5.01 GC driver that is included in the C.01.05 OpenLAB CDS and B.07.00 MassHunter.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:276  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

The PC and GC Clocks Need to be Synchronized to Account for Daylight Savings Time

Problem:

For the resource conservation feature, the GC and PC clocks need to be set to the same time(synchronized).  After daylight savings time, make sure the GC and PC clocks are synchronized by pressing the synchronize clocks button, which is available from the configuration screen and from the maintenance screen.  The times will not be synchronized automatically.

Temporary Solution:

Synchronize the clocks by opening the Maintenance Window, select the Maintenance Actions tab and synchronize the clocks.

Fix Information:

n/a


KPR#:277  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

Logging of Injection Tower Location

Problem:

When the injector tower is moved from front to back position (or the opposite way) the method and sequence run correctly.  However, on the report there is still the original (back) position printed, the change of the position is not tracked.

Temporary Solution:

Recommended steps:  Move the injector to the new location, click "Don't resolve" (DO NOT RESOLVE THE METHOD) and then load the method for that injector position.

Fix Information:

n/a


KPR#:279  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Explanation for How Default Early Maintenance Feedback Counters Work

Problem:

When "set default recommended values for limits" is selected for the first time, and if those values are not changed, the Maintenance window needs to be closed and re-opened for the values to take effect.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:280  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

7890 back injector only sequence is missing Acq.txt and acq.macaml in data directory

Problem:

Version 4.02.23 of the 78xx driver did not support the XML interfaces for reporting the method. These interfaces are used to populate acq.macaml.

There is no acq.txt nor acq.macml in the data directory.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.04, (78xx Driver 4.02 [043]).


KPR#:281  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

The 7890 GC Goes Offline When Non-English Characters are Entered into the Column Information

Problem:

The 7890 GC goes offline when non-english characters are entered into the column information screen.  The issue has to do with the number of characters that the column description accepts.

Temporary Solution:

If non-english text is entered in the column information field and the GC can not connect to the data system, reboot the GC by holding the clear button down.  Do not enter the column information in non-english text.

Fix Information:

n/a


KPR#:282  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Instrument Actuals Show "GC is Offline" Quickly at the Method or Sequence Start, then Returns Back Online and the Method Does Not Run

Problem:

Instrument actuals show that the "GC is Offline" quickly at the start of the method and/or sequence and then returns back online.  The method and/or sequence does not run.  This is likely caused by a difference in the method parameters and what is loaded on the GC.

Temporary Solution:

n/a

Fix Information:

Open a brand new Def.M and create a new method and/or sequence.  Download the method to the GC from the software.


KPR#:283  Product:DSA  7890A  5.01

Keyword: 78xx Driver

One-line Description:

78xx GC configuration fails; Failed to Create Instance

Problem:

There is an issue with the GC Drivers Install Package that is included on the "July 2013" Disk 3 and Disk 5 of OpenLAB CDS.

When Configuring the 78xx GC, failed to create instance error message appears.

Temporary Solution:

n/a

Fix Information:

Use the August 2013 Disk 3 and Disk 5 when installing OpenLAB CDS with a GC.
 
Disk3_M8301-60035     OpenLAB ChemStation Drivers C.01.05 (Aug 2013)
Disk5_M8201-60029     OpenLAB CDS EZChrom Edition Drivers A.04.05 (Aug 2013)


KPR#:284  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Data not collected, sequence stopped when vial removed from turret after injection

Problem:

After the sample was injected, the vial was removed from the turrett.  The tray showed an error and the log file reported that there was no vial in gripper.  The Sequence was stopped when the vial was removed and the data was not collected.

Temporary Solution:

n/a

Fix Information:

Fixed in driver 5.03.


KPR#:285  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

C.01.06: Import eMethod or Export eMethod freezes system

Problem:

In GC ChemStation C.01.06, the system will freeze when selecting either "Export eMethod" or "Import eMethod".  The status line in the ChemStation will show PrintMethod macro completed, but the system will be frozen and task manager must be used to close ChemStation.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05


KPR#:287  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

0-volume blank run in overlapped sequence causes injection

Problem:

In EZChrom, a blank run can be specified by specifying 0 as the injection volume.  If a blank run is so specified following an ALS non-blank run in a sequence and the sequence is run with overlap enabled, the injector makes a zero-volume injection for that run.  This means the sample will be moved from its location in the tray and subjected to any heating, mixing, bar code reading, sample washes, and sample pumps specified in the method, as well as having the vial's septum pierced and the syringe needle stuck into the sample.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05 Fixed in revision 5.05


KPR#:291  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Backflush Wizard never advances past Ready to add backflush screen

Problem:

For a GC with a column configuration that should allow backflush (though this is not necessary), select to launch Backflush Wizard. This displays the ‘Welcome to the Backflush Wizard’ dialog. Select the ‘Ready to add backflush to the current method?’ button and it closes, never advancing to the wizard itself.

Temporary Solution:

n/a

Fix Information:

Existence of Headspace methods were causing the problem. Fixed in revision 5.05


KPR#:293  Product:DSA  7890B  5.05

Keyword: 78xx Driver

One-line Description:

7890A ALS Recoverable Error Actions cannot function after upgrading to latest GC driver build on OpenLAB CDS before A.02.01

Problem:

OpenLAB CDS EZChrom A.04.03, ALS Recoverable Error Actions setting is under ALS Tab from Instrument Parameters, but from OpenLAB CDS A.02.01, the setting has been changed to EZChrom Sequence Action tab. This leads to the problem that after upgrading to latest GC Driver build, since the platform EZC A.04.03 doesn't support ALS Recoverable Error Actions setting in Sequence Action tab, therefore 7890A ALS Recoverable Error Actions cannot function since you cannot find where to set up.

Temporary Solution:

n/a

Fix Information:

The DVD will make a config available to address this issue. Fixed in revision 5.05


KPR#:294  Product:DSA  7890B  5.05

Keyword: 78xx Driver

One-line Description:

Standard and Easy Sample Prep programs run incorrectly in a calibration sequence (run for unknown samples only) when overlap is involved.

Problem:

Standard and Easy Sample Prep programs run incorrectly in a calibration sequence (run for unknown samples only) when overlap is involved. Sample Prep is correctly run for samples only when overlap is NOT involved. Also works fine with overlap inv lved and NO calibration. Also happens the same way in Easy Sample Prep. Calibrated sequences using Sample Prep/Run for Unknown Samples only/Overlap method do not execute correctly.

Temporary Solution:

None. Do not use 'don't prep calibration vials' and 'overlapped prep' together, as they don't work.

Fix Information:

n/a


KPR#:295  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

7890B configuration, model number serial number and IP address change after restart

Problem:

During installation the 7890B is configured with an IP address, the instrument configured in ChemStation and the details are confirmed. The ChemStation is restarted and the GC rebooted. The 7890 IP address changes and the Model and serial numbers change in the configuration to 7890A and CNxxxxxxxx..

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05 [019]


KPR#:296  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Makeup Gas mode terminology should be consistent with the GC front panel

Problem:

Makeup Gas mode terminology should be consistent with the GC front panel display. Causes confusion when setting up the system.

Temporary Solution:

n/a

Fix Information:

Also changed wording for ECD and TCD to be consistent with the GC display Fixed in revision 5.05


KPR#:297  Product:DSA  7890A  5.02

Keyword: 78xx Driver

One-line Description:

Agilent Solvent Elimination Wizard issue

Problem:

When select Solvent Vent mode in MMI, select 10uL syringe and Injection Volume 5uL in Solvent Elimination Calculator on first window. In second window, injected volume 5uL is out of the range. Because the range is 0.01-0.25uL. This is solvent elimination calculator issue.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05


KPR#:299  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Clicking OK after making changes to Events does not save the changes made to the events.

Problem:

Clicking OK after making changes to Events does not save changes made to the events. If you click Apply first the events get saved.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05


KPR#:300  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

OL CDS ChemStation C.01.06 does not download the run time events to the 7890 correctly.

Problem:

OL CDS ChemStation C.01.06 connected to a 7890A with firmware A.01.16. 
Select the Runtime Events screen in the software. 
FIRST DEFECT. 
Enter multiple valid events and APPLY, does not download events to the 7890. 
SECOND DEFECT.
Exit screen and re-enter the Runtime Events screen.
Enter multiple valid events and OK, does not download events to the 7890.
THIRD DEFECT
Exit screen and re-enter the Runtime Events screen.
Enter multiple valid events and OK. 
Again, Select the Runtime Events screen in the software, after the OK, the Events are deleted from the table.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05


KPR#:301  Product:DSA  7890A  5.03

Keyword: 78xx Driver

One-line Description:

Can't select uECD makeup mode to "Does not affect Makeup Flow"

Problem:

Can't select uECD makeup mode to "Does not affect Makeup Flow"

If you select "Included in Makeup Flow" on uECD setting screen can't select "Does not affect Makeup Flow".    
  
If you remove column configuration from uECD both selection appear but, these are grayed out.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05


KPR#:302  Product:DSA  7890A  5.03

Keyword: 78xx Driver

One-line Description:

Can't save "Included in Makeup Flow" on uECD setting screen.

Problem:

Can't save "Included in Makeup Flow" on uECD setting screen.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05


KPR#:303  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

GC7890B IP address changes when loading default method

Problem:

GC7890B IP address was configured to an IP address on instrument configuration. Whenever you open the ChemStation and  load the default method the IP address of the GC in instrument configuration will change to a different address every time. Need to manually change the  IP address back to the original address via instrument configuration was required every time the ChemStation was restarted and a hinder to daily routine work.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05 [019]


KPR#:305  Product:DSA  7820A  5.03

Keyword: 78xx Driver

One-line Description:

7820 GC:  Method modification flag set after starting a sequence or method

Problem:

Method is saved.  Start the 7820 sequence.  The method modification flag is set indicating the method was changed, however, no changes were made.
The report will indicate the method was modified when it was not.

Temporary Solution:

n/a

Fix Information:

Fixed in 5.05.019.


KPR#:308  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run

Problem:

Using Print Method from the ChemStation Software C.01.05, the method printout is missing column parameters: flow or pressure, setpoint On, (Initial), and post run.

Column
Column #1
Flow or Pressure
Setpoint On
(Initial) 2.3922 mL/min
Post Run 2.1209 mL/min
Agilent 19091J-413: 496.46579
HP-5 5% Phenyl Methyl Siloxan

Temporary Solution:

n/a

Fix Information:

Resolved in A.02.05.024.


KPR#:309  Product:DSA  7890B  5.05

Keyword: 78xx Driver

One-line Description:

There is an incorrect character when displaying temperature information in the method report in Japanese

Problem:

There is an incorrect character when displaying temperature information in the method report in Japanese.  There is a question mark instead of a dash.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:310  Product:DSA  7890B  A.02.06

Keyword: 78xx Driver

One-line Description:

MMI Cryo Fast Cooldown not saved

Problem:

The MMI has a parameter called Cryo fast cool down that turns the coolant on as soon as the run is finished to cool the inlet down quicker.
When this parameter is checked in the Method set up screen and then applied and OK it is not downloaded to the GC and when Method edit is launched the check box is unchecked again.
There is a workaround which is to manually turn it on from the GC Keyboard, check the fast cool down box and Press Upload from Instrument. This is the only way that the parameter stays in both GC and ChemStation.

Temporary Solution:

n/a

Fix Information:

Fixed in a.03.01


KPR#:311  Product:DSA  7820A  5.03

Keyword: 78xx Driver

One-line Description:

Method is always seen as modified, nothing can be added to the queue.

Problem:

The septum purge on/off state and flow value were being considered as part of the method, although the 7820 does not allow these items to be changed by software. The flow value for the septum purge (and total flow, which has the purge as a component), obtained by uploading the method is thus an actual and not a setpoint.

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.05


KPR#:312  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890

Problem:

OL CDS EZChrom A,04.05 and 7890B 02.03.1
step1. turn on Oven Slow fan, 
step2. click "Download Method to GC".
step3. 7890B turned Oven Slow fan on correctly. then "Method Download Complete" message appeared on OL EZChrom.
step4. instrument set up screen refreshed.
step5. Oven Slow fan check box turned off.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:313  Product:DSA  7890B  5.04

Keyword: 78xx Driver

One-line Description:

During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.

Problem:

On a 7890B one of the modes of operation is pulsed splitless. In some cases the purge time needs to be shorter than the pulse time.
Recent changes in GC driver has invalidated this parameter change. Many customers need to turn the purge time shorter than the pulse time.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:314  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Method print out with 7890 configured does not show total GCc run time.

Problem:

With 7890 configured; printing the method does not show total GC run time, however if 6890 configured it does show total run time.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:315  Product:DSA  7820A  5.05

Keyword: 78xx Driver

One-line Description:

There is no  "Inlet Septum Purge" event in Runtime Events table - EZChrom

Problem:

Method setting;
On OpenLAB EZChrom Online session, 
Click dropdown list on Runtime events table, there is no "Inlet Septum Purge" event in this list.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:316  Product:DSA  7890B  A.02.05

Keyword: 78xx Driver

One-line Description:

External Device "Not Ready" ignored by  OpenLAB CDS ChemSataion and EZChrom

Problem:

When doing a valve injection with a Multi-Position valve and an external device the system ignores the external device readiness. When the external device is "Not Ready" the sequence will continue to make the injection and ignore the APG readiness. If a sequence is initiated locally at the front panel of the 7890 with the external device being "Not Ready" the sequence will wait for the external device to become ready prior to making the injection and starting the run. (This is the correct behavior.)

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:318  Product:DSA  ICF (DSA)  5.02

Keyword: 78xx Driver

One-line Description:

Aux Flow Limited to 150 mL/min even when pressure is less than Maximum

Problem:

Aux Flow Limited to 150 mL/min even when pressure is less than Maximum

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.05


KPR#:319  Product:DSA  ICF (DSA)  5.02

Keyword: 78xx Driver

One-line Description:

Post Run Flow Rate has default that out of range and value seems not to be stored

Problem:

Post Run gas flow defaults to 250 mL min even though the highest allowed value is 150 mL min. 
Even if you change it to save the analysis method as soon as you re-open the method it defaults back to 250 mL min.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:320  Product:DSA  ICF (DSA)  5.02

Keyword: 78xx Driver

One-line Description:

Method User Interface does not correctly load the content of a method.

Problem:

The content of a loaded method is only partly reflected in the method user interface. I seems that only the visible tab is updates.   
Steps to reproduce:
1.) Create a new method 
2.) Change Oven Ramp, Events table or Signals 
3.) Go back to the ALS Tab and save the method 
4.) Create new method or load a different one
5.) Load the method saved in step 3


Verify the content of Oven Ramp, Events table or Signals. It does not display the correct content. 
See also attached document. 


This issue was found during the integration in Waters UNIFI and could also be reproduced in ICF TestApp and Shimadzu LabSolutions.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:321  Product:DSA  7890B  Future

Keyword: 78xx Driver

One-line Description:

Sample Prep Audit Trail is not logging changes.

Problem:

Create and save a Easy Sample prep method, reopen and make same changes and save it. Go to Audit Trail and the Description says:
Saved method - no changes.

Expected behavior: Changes made in Easy Sample prep method should be recorded in the Audit Trail.

Temporary Solution:

Easy Sample Prep does not currently support the audit trail.

Fix Information:

n/a


KPR#:323  Product:DSA  7890B  5.31

Keyword: 78xx Driver

One-line Description:

Sample Prep steps of previous method are included in printout of methods saved from SP methods, if checked but no steps are specifed.

Problem:

Create a resource layout and simple method with Add Sample Prep steps. Run this method. Remove the steps but leave the 'Use Sample Prep Program' checkbox checked. Save As a new method. Print method. The Sample Prep steps of the original method are included.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:324  Product:DSA  7890A  A.02.05

Keyword: 78xx Driver

One-line Description:

Does not delete previous open GC method event table when load method. Wrong injections can be created.

Problem:

Steps:
Open instrument setup panel
Create method with some lines into the event table. 
Save method
Create a second method with empty event table.
Click detectors tab to see detectors info.
Save this method.
Open the first method, detectors tab is shown.
Go to events table and it is blank.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:325  Product:DSA  7890B  5.05

Keyword: 78xx Driver

One-line Description:

Method download to GC while in sequence causes it to disconnect and sequence stops.

Problem:

When a method is downloaded to the GC while running a sequence the GC disconnects and the sequence stops.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:326  Product:DSA  7890B  6.03

Keyword: 78xx Driver

One-line Description:

7890 method print doesn't include post run time

Problem:

When printing a method the GC setpoints section does not include the post run time as expected.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:333  Product:DSA  7890B  5.32

Keyword: 78xx Driver

One-line Description:

Elite: Overlap injection no longer working on EZChrom Elite with GC Drivers A.03.02

Problem:

Overlap injection no longer working on EZChrom Elite with GC Drivers A.03.02. EZChrom Elite with the latest GC Drivers does not support this feature.

Temporary Solution:

No fix planned.

Fix Information:

None


KPR#:335  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Crash of Software after check "Show Threshold Value as remaining time" in EMF Options

Problem:

Once you check the "show threshold value as remaining time" in EMF options, and close the EMF dialog. Once you re-enter the dialog, software freezes and has to be closed by task manager.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:339  Product:DSA  7890A  A.03.02

Keyword: 78xx Driver

One-line Description:

Not allowed  to set proper GC column max temp because it is less than 150degrees.

Problem:

Problem when a column has the following restrictions:
The maximum allowable operating temperature Isothermal: 130 °C
The maximum allowable operating temperature Programmed: 150 °C
When they want to enter this number in this configuration the field becomes yellow.

This value can can't be entered in the field due to value limitations of related field. Maximum value should be in the range of 150 ≤ °C ≤ 450.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01


KPR#:340  Product:DSA  7890B  A.03.02

Keyword: 78xx Driver

One-line Description:

FID signal subtraction setting changes spontaneously from "Nothing" to "Column Compensation" during run.

Problem:

When customer set FID - > Subtraction from signal value to "Nothing". Save method and upload method to instrument. Function is automatically changed to option "Column compensation run. During measure, there is activity log settings that the settings for method was changed in Subtract from signal function.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01


KPR#:341  Product:DSA  7890B  A.03.02

Keyword: 78xx Driver

One-line Description:

"Extend Run" in GC settings does not work correctly

Problem:

Setting the run time to extend the run for a length of time is not handled correctly. The length of time is longer than the setpoint.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01


KPR#:342  Product:DSA  7890B  A.03.02

Keyword: 78xx Driver

One-line Description:

Cannot configure a 7890B on an existing client server system

Problem:

Error in configuration panel  "There are unconfigured modules"

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01


KPR#:343  Product:DSA  7890B  5.32

Keyword: 78xx Driver

One-line Description:

Copy to Clipboard Function in Instrument Actuals throws exception error

Problem:

Customers have reported encountering an exception when using the "Copy to Clipboard" function.
Intermittent errors when clicking the ‘copy to clipboard’ button in the Status UI on the 7890 – which gives an exception error.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01


KPR#:344  Product:DSA  7890B  A.03.02

Keyword: 78xx Driver

One-line Description:

The column flow calculator calculation is off by almost 3x the flow rate for the system

Problem:

The values which are setup for the column and the flow rates which were entered. The problem is when you look at the GC for the values they don't match the column flow calculator.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01


KPR#:345  Product:DSA  7890A  5.32

Keyword: 78xx Driver

One-line Description:

Sample Overlap settings can not be edited after driver update, but are still part of the method.

Problem:

With OpenLAB EZChrom A.04.07 SR1 Update2 and GC driver version A.02.05.021 (from OpenLAB installation media) on a 7890A+ with 7693 sampler under ALS/ [Tray/Other] Sample Overlap parameters can be configured and saved to the method. Those settings are still active after upgrading to GC Drivers A.03.02.019 in the method and can cause that 2 methods behave in terms of sample overlap totally different. But they can no more been edited with the new driver.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:347  Product:DSA  7890B  5.04

Keyword: 78xx Driver

One-line Description:

Incomplete Method Parameters for xCD in Acquisition Method Report

Problem:

When we do an Acquisition report, not all the xCD parameters are stored. The Reaction Cell Pressure and the Flow through the Ozone generator should also be reported. Can be confusing to customer.

Temporary Solution:

None

Fix Information:

n/a


KPR#:349  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Actual flows displayed by CDS aren't the same as the setpoint flows

Problem:

Examples:

Setpoint     Actual

3.000          3
2.998          3
2.95            3
2.92            2.9

The display for the 7890 shows three digits to the right of the decimal for both the setpoint and the actual. 
As shown above, the data system sometimes shows one digit to the right of the decimal and sometimes nothing to the right of the decimal (e.g. just "3")

Temporary Solution:

none

Fix Information:

Resolved in revision B.01.02


KPR#:350  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

Print method does not include all MMI setpoints: Purge time, Post Run Temp, Time, Flow

Problem:

Print method for the Intuvo 9000 GC doesn't have any MMI Purge time or Post Run temp or Post Run total Flow or time.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:351  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

Extend run does not extend the acquisition of the Intuvo 9000 GC

Problem:

Intuvo 9000 GC on C.01.07.255 SR2. Extend run does not extend the run. LUI shows Idle during the extended part of the run.

Temporary Solution:

none

Fix Information:

Resolved in revision B.01.02


KPR#:352  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

Cannot Add User-Defined EMFs on Intuvo 9000 GC

Problem:

Unable to created a user defined EMF Intuvo 9000 GC. Enter a name and tracking type, but nothing appears on the User-defined panel or any other panel.  There are five user defined (seemingly blank) entries on that panel.

Temporary Solution:

none

Fix Information:

To Be fixed in B.01.02


KPR#:355  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

ChemStation Instrument actuals showing D2 Bus Temperature with no D2 bus installed

Problem:

ChemStation Instrument actuals showing Second Detector Bus Temperature with no second Detector.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:356  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret

Problem:

Intuvo 9000 with a ALS and a 16 vial turret.  MassHunter software, the configuration of the ALS is set to Solvent Wash Mode A,B.  Saved and printed the method.  Solvent Was Mode on the method print shows A-A2, B-B2.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:357  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.

Problem:

CDS displays inlet pressure setpoint assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:360  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered

Problem:

When in flow mode, pressure should not be allowed. Entering a value messes up the flow setpoint.
When in pressure mode, flow should not be allowed. Entering a value messes up the pressure setpoint.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:361  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

ChemStation can lock up when changing Intuvo Bus Flow Chip types with ChemStation session running.

Problem:

ChemStation can lock up when changing Intuvo Bus Flow Chip types with ChemStation session running. If replacing the flow chip with the same type then the problem will not occur.

Temporary Solution:

Workaround for now is to disconnect ChemStation, then turn off GC, do work, turn on GC, then connect ChemStation.

Fix Information:

n/a


KPR#:367  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Right Clicking on Method Editor makes UI hide behind Instrument Screen

Problem:

Right Clicking on Method Editor makes UI hide behind Instrument Screen

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:368  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Incorrect Values in 9000 Pressure/Flow Calculator

Problem:

The values within the pressure/flow calculator when initializing from "Inlet 1" still do not match the instrument parameters.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:369  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

Make changes to guard chip on Intuvo 9000 GC, audit trail just says temperature changed

Problem:

With Audit trail enabled, I make changes to the GC parameters panel of the Intuvo 9000 GC.  Changed the guard chip temperature and hold time and saved the method.  Looked at the audit trail and it showed events but it just said Temperature setpoint changed and Temperature hold time changed.  There was no reference to the guard chip.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:370  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest

Problem:

Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:371  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Should not be able to download a method while a in a GC run or sequence.

Problem:

Downloading a method while a in a GC run or sequence can cause issues.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:372  Product:DSA  All GCs  B.01.02

Keyword: 78xx Driver

One-line Description:

GC Dashboard does not get populated for ChemStation

Problem:

GC Dashboard does not get populated for ChemStation

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02.059


KPR#:374  Product:DSA  7820A  B.01.01

Keyword: 78xx Driver

One-line Description:

Cannot download GC set points to 7820 configured with a Nickel Catalyst heater and no inlets.

Problem:

Cannot download GC set points to 7820 configured with a Nickel Catalyst heater and no inlets. Without the Ni catalyst configured everything works fine however once the Ni catalyst is configured the ChemStation fails to download parameters to the instrument.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02.059


KPR#:375  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

No indication that the AutoSampler tray is in park mode.

Problem:

From the data system there isn't a way to determine that the AutoSampler tray is in park mode.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03


KPR#:376  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

The Local User Interface(LUI) on the Intuvo 9000 GC shows long name for connected data system.

Problem:

The front panel LUI shows the PC name with other information appended to it. Customers would like to see just the PC name.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03


KPR#:377  Product:DSA  7890B  Future

Keyword: 78xx Driver

One-line Description:

For both the 7890 and Intuvo 9000 there is no change in the UI to show the user that a rack is not present.

Problem:

For both the 7890 and Intuvo 9000 there is no change in the UI to show the user that a rack is not present.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03


KPR#:378  Product:DSA  All GCs  B.01.02

Keyword: 78xx Driver

One-line Description:

Post Run Backflush. The Guard Chip temperature was not set to the Post Run Oven Temperature.

Problem:

Using an Intuvo 9000 with Post Column Restrictor. The Backflush Wizard to set the Post Run Backflush. The Guard Chip temperature was not set to the Post Run Oven Temperature.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03


KPR#:379  Product:DSA  All GCs  B.01.02

Keyword: 78xx Driver

One-line Description:

Location of Intuvo 9000 GC System Health Report should be moved

Problem:

Location of Intuvo 9000 GC System Health Report is not consistent with the location on the LUI of the GC.

Temporary Solution:

The System Health Report location has been moved to the  Maintenance/Diagnostics screen.

Fix Information:

Resolved in B.01.03


KPR#:380  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

Link to Intuvo 9000 GC help does not work.

Problem:

Click on options > Show 9000 Help and Information. This gives a message that the 9000 cannot be found.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03


KPR#:381  Product:DSA  All GCs  B.01.02

Keyword: 78xx Driver

One-line Description:

Event drop downs are black when creating a new method

Problem:

When creating a new GCMS method and adding events, drop downs are black. If the screen is switched and you go back to events, it works.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03


KPR#:382  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

Cannot install B.01.03 on ChemStation C.01.07 SR4 by Welcome.html

Problem:

Using Welcome.html, GC Driver B.01.03 is not installed on ChemStation C.01.07 SR4

Procedure:
0. Uninstall previous GC Drivers.
1. Open Welcome.html by IE11.
2. Select Language  (Japanese) and move to INSTALL GC DRIVERS tab.
3. Click on the hyperlink "OpenLAB CDS ChemStation Edition (C.01.07, C.01.06, C.01.05"
4. Select "Run"

Expected Result:

InstallShield wizard should start

Actual result:

A error Message is displayed. "To install this software, ChemStation must be installed on the system in advance."

Temporary Solution:

Workaround:

Install the driver from OpenLAB Additional Software and Drivers.

Fix Information:

n/a


KPR#:383  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

PCM will not control in constant flow.

Problem:

PCM will not control in constant flow. Configured two packed columns using PCM Module to a single detector. The PCM will control in pressure mode but not flow mode. This was reported by a customer using OpenLAB 2.2 and tested using OpenLAB CDS ChemStation. .

Temporary Solution:

Use pressure control mode and ramp the pressure.

Fix Information:

Resolved in B.01.04


KPR#:388  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method when setting a Target retention time.

Problem:

RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method. This only occurs when the Target Retention field is set to a different retention time than the peak in the chromatogram.

Temporary Solution:

The work-around is to not update target retention time when selecting the peak for RTL locking. Use the retention time of the peak selection and the calculations are correct.

Fix Information:

Resolved in B.01.05


KPR#:422  Product:DSA  7890A  5.01

Keyword: 78xx Driver

One-line Description:

HS Sleep/Wake mode should sync with GC Sleep/Wake mode

Problem:

When a 7697 is configured to a 7890B, it should communicate such that the Sleep or Wake state of either one should be mimicked on the other.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:425  Product:DSA  ICF (DSA)  B.01.04

Keyword: 78xx Driver

One-line Description:

Script error when starting help for "Runtime Events"

Problem:

Script error when starting help for "Runtime Events"

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:431  Product:DSA  All GCs  B.01.04

Keyword: 78xx Driver

One-line Description:

Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.

Problem:

Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:435  Product:DSA  7890B  2.01

Keyword: 78xx Driver

One-line Description:

GC Method Resolution results in “Object Reference” error message and occasional crash

Problem:

GC Method Resolution results in “Object Reference” error message and occasional crash

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0


KPR#:439  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Downloading method parameters (like oven temperature) on a 6890A does not work with OpenLab CDS 2.4

Problem:

Downloading method parameters (like oven temperature) on a 6890 does not work with OpenLab CDS 2.4. The GC is connected (current values are correctly displayed) and setting these parameters from the keyboard does work. Settings are updated in the method when selecting "Upload method".

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:472  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Intuvo trigger two instrument notification for configuration changed

Problem:

Chromeleon: Intuvo trigger two instrument notification for configuration changed. Configure an Intuvo with guard chip feature and open the online method in context menu of status panel and get two config changed events with a timely distance of 30 seconds.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:473  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not

Problem:

Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:474  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC: Column length can only be calibrated once in Online Method Editor

Problem:

Chromeleon: GC: Column length can only be calibrated once in Online Method Editor

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:475  Product:DSA  ICF (DSA)  B.01.05

Keyword: 78xx Driver

One-line Description:

Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail

Problem:

Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:476  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8860 Open Lab CDS EZChrom compact license is invalid.

Problem:

8860 Open Lab CDS EZChrom compact license is invalid.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:477  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.

Problem:

Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:478  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

6890 - cannot set post run flow for packed column

Problem:

6890 - cannot set post run flow for packed column

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:479  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6850A and 6890A: GC online method is not editable

Problem:

Chromeleon: GC 6850A and 6890A: GC online method is not editable

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:480  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act

Problem:

Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:481  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6850A: Cannot create instrument method

Problem:

Chromeleon: GC 6850A: Cannot create instrument method

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:482  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor

Problem:

Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:483  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Blank evaluation setpoints missing in method report

Problem:

Chromeleon: GC8890: Blank evaluation setpoints missing in method report

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:484  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

Signal Scaling is incorrect for the 6890

Problem:

The real time plot scaling is incorrect. The offset shown in the GC Status is 10.2. The Real time plot shows the signal level to be about 7.8 x10^4. It appears that the signal is not being scaled correctly, but is using the signal directly.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:485  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help

Problem:

Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:486  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Issues during sequence execution

Problem:

Chromeleon: GC8890: Issues during sequence execution. During the execution of a sequence (using the blank evaluation) I observed some issues:
1.no audit trail entry if blank evaluation was used or not ( was performed as blank run, blank evaluation option enabled)
2.during execution of sequence the GC8890 reported high CPU usage
3.The blank evaluation failure was reported during : 16.04.2019 17:20:29 +02:00 2,059 Agilent Blank Evaluation Failed, Failure Action is Continue

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:487  Product:DSA  ICF (DSA)  3.0.2

Keyword: 78xx Driver

One-line Description:

Chromeleon: Changes made in 68xx Edit Online Method not applied or reported

Problem:

Chromeleon: Changes made in 68xx Edit Online Method not applied or reported.
1. With Chromeleon open, selected to open Instrument Actuals
2. Right click in window and select Edit Online Method
3. Attempted several changes to online method.
4. Clicked Set Method Button.
5. No change in instrument actuals reflecting changes to method
6. No audit trail entries for changes made.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:488  Product:DSA  ICF (DSA)  3.1

Keyword: 78xx Driver

One-line Description:

Error when loading GC method without Blank Run Analysis setpoint

Problem:

Error when loading GC method without Blank Run Analysis setpoint

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:489  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: Corrected column length will not save after manual method resolution

Problem:

Chromeleon: Corrected column length will not save after manual method resolution

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:490  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: Signals from previous method persist in new method

Problem:

Chromeleon: Signals from previous method persist in new method

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:491  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: ECD Help page cannot be accessed

Problem:

Chromeleon: ECD Help page cannot be accessed

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:492  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: All 8860 signals not displayed or available in report

Problem:

Chromeleon: All 8860 signals not displayed or available in report.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:493  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: Error occurred at several points of operation

Problem:

Chromeleon: Error occurred at several points of operation.

1. Open instrument, select instrument (8890) and choose Create Method

2. Error pops up (see pic)

3. Click OK and proceed setting method parameters

4. Finish method; new instrument method opens. 

5. Error appears again

6. Click OK, check method and save. Method saves

7. Right click on Status window and select Edit Online Method

8. Error appears again

9. Click OK and proceed with method edit

10. No time in this instance did the error impede actual saving method or running a sequence

Expected behavior: Method creation and editing proceed without error

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:494  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890: Front Injector parameter change in Online method not applied

Problem:

Chromeleon: GC6890: Front Injector parameter change in Online method not applied.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:495  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890A: Method download fails

Problem:

Chromeleon: GC6890A: Method download fails

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:496  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent

Problem:

8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:497  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon does not recognize the tray with Back Injector installed.

Problem:

Connected to a Back inlet only 8890 with a Back Injector and Tray. Was not able to use a vial position on the tray as the vial number in the sequence for Chromeleon.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:498  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved

Problem:

Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:499  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.

Problem:

Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.

Temporary Solution:

n/a

Fix Information:

Unable to duplicate the issue.


KPR#:500  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

GC6890: Valid vial ranges are not correct for 6890 in some cases

Problem:

GC6890: Valid vial ranges are not correct for 6890 in some cases

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:501  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.

Problem:

Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:502  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4

Problem:

When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:503  Product:DSA  ICF (DSA)  3.0.2

Keyword: 78xx Driver

One-line Description:

Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)

Problem:

Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:504  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration

Problem:

Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:505  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon:  GC6850: Partial Data option causes issues during sequence execution

Problem:

Chromeleon:  GC6850: Partial Data option causes issues during sequence execution

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:506  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890: Unexpected audit trail entries during endurance run

Problem:

Chromeleon: GC6890: Unexpected audit trail entries during endurance run

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:507  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.

Problem:

SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:508  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

Not able to download flow setpoints to 6890 VI inlet.

Problem:

Not able to download flow setpoints to 6890 VI inlet. Set up a method at the 6890. The column flow as set to 3 ml/min and the split ratio to 20 giving a total flow of 66.26 ml/min. Changed the split ratio to 10 and downloaded the method. The total flow did not change.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:509  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Incorrect conversion and missing unit when using pressure setting bar

Problem:

Chromeleon: Incorrect conversion and missing unit when using pressure setting bar

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:510  Product:DSA  All GCs  3.0.2

Keyword: 78xx Driver

One-line Description:

68xx: Chromeleon: System with G4513 won't make 1.1 uL injection

Problem:

68xx: Chromeleon: System with G4513 won't make 1.1 uL injection

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:511  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: System crash: system slow and then crashing

Problem:

Chromeleon: System crash: system slow and then crashing. Chromeleon was unreactive and then suddenly the instrument connection was lost. After restarting the instrument controller the instrument was online again.

Audit trail showns an OutOfMemory exception.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:512  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4

Problem:

8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:513  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

B,04.03 SP2 will not connect to an 8890 GC.

Problem:

B,04.03 SP2 will not connect to an 8890 GC.There is no way to configure an 8890 and if you try to connect as a 7890 it will not start the instrument session.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:514  Product:DSA  7890B  3.0.2

Keyword: 78xx Driver

One-line Description:

Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.

Problem:

Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:515  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

3.0 SR2 driver fails SVT on OL CS C.01.09.144

Problem:

3.0 SR2 driver fails SVT on OL CS C.01.09.144

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:516  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.

Problem:

OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:517  Product:DSA  7890B  3.0.2

Keyword: 78xx Driver

One-line Description:

Chromeleon: SVT Chameleon 2.1.30 Fails

Problem:

Chromeleon: SVT Chameleon 2.1.30 Fails

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:518  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4

Problem:

Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:519  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.

Problem:

8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:564  Product:DSA  7890B  3.1

Keyword: 78xx Driver

One-line Description:

Calculated Pressure for Relock is not updated for the 6890 in C.01.10.

Problem:

Calculated Pressure for Relock is not updated for the 6890 in C.01.10.

Temporary Solution:

Need to update manually.

Fix Information:

n/a


KPR#:1196  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

7890A: Shutdown events are not published to the software GC Status screen

Problem:

The thermal inlet shutdown is not reported in the software “Agilent GC Status” screen.  

Only the first event, which is 'not ready', is reported to the Agilent GC Status screen.  The second event, which is the shutdown, is not displayed.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.  7890A requires a minimum Firmware revision of A.01.12.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:336  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver , 68xx Driver

One-line Description:

GC instrument Help page cannot be displayed

Problem:

Access to GC instrument HELP topics only available from the GC user interface

Temporary Solution:

GC help topics can be reached directly from the GC user interface

Fix Information:

n/a


KPR#:1660  Product:OpenLAB CDS ChemStation Edition  M83xx  B.04.03 LC DSP

Keyword: ACQ

One-line Description:

No special characters should be used for names of methods, data files or sequences

Problem:

Names for data files, methods and sequences should only contain alphanumeric characters. Special characters like ",#,$, %, &, @, ? and others should not be used and can in general cause trouble. The same is true for trailing blanks.
While this is outlined in the written documentation several times, it is not enforced for all dialogs inside the software. There are still the occasional loop hole where such a character can be entered or imported.

Temporary Solution:

The possiblity of entering special characters does by no means imply that it is safe to do it.

Fix Information:

N/A


KPR#:1701  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.02

Keyword: ACQ

One-line Description:

Terminal  Service can close under high workload

Problem:

It has been observed that the terminal service on an AIC can terminate under high workload.
This is a limitation of Windows 2008 server. Since this only affects the remote session control to the ChemStation Client, no data will be lost.

Temporary Solution:

No fix available.

Fix Information:

Will not be fixed for Windows 2008.


KPR#:1747  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: ACQ

One-line Description:

Queue Method vial range reflects range of loaded method, not the method browsed to

Problem:

Load a method in ChemStation. Select Queue Method. Within that dialog, Browse... to load another method with a different vial range. The vial range (Sample Parameters: Vial/Location) is not updated to reflect the range of the method loaded in Queue Method, though the Signal (1 and/or 2) Data File info is correctly loaded from the browsed to method.

Temporary Solution:

n/a

Fix Information:

Resolved in C.01.07 SR2


KPR#:1811  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.01

Keyword: ACQ

One-line Description:

7890 back injector only data file is missing acq.txt and acq.macaml in the data directory

Problem:

There is no acq.txt and acq.macml in the data directory for the 7890 back injection only data file.

Temporary Solution:

n/a

Fix Information:

OpenLAB CDS intelligent reporting of GC 7890 acquisition methods was introdcued with GC driver version 4.02.043 and OpenLAB CDS ChemStation C.01.04.

OpenLAB CDS  ChemStation C.01.03 and earlier and GC 7890 driver 4.02.023 and earlier do not allow creating Intelligent Reporter templates including GC7890 settings.

Fixed in OpenLAB CDS C.01.04 which includes 78xx Driver 4.02 [043].  The 78xx driver 4.02 [043] supports the XML interfaces for reporting the method.


KPR#:1841  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: ACQ

One-line Description:

Run time for unsynchronized modules is shortened

Problem:

The runtimes of modules on a CAN bus (1260, 7100, integrated LCs) are handled internally to synchronize start and stop. The same applies to devices attached to the remote bus (e.g. 35900 or MSD). 
Devices that are not synchronized might be either stopped too early which leads to data loss, or too late which causes time-out errors. This affects ELSD detectors, SFC modules, modules with GCI drivers or 3rd party modules with RC.Net drivers, e.g Waters Alliance modules.

Temporary Solution:

Make sure the runtimes of all modules producing data are identical and no other module has a longer runtime.

Fix Information:

Fixed in C.01.05 and C.01.04 HF04 by introducing a master runtime for all modules.


KPR#:1842  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: ACQ

One-line Description:

Memory leak in RDPShell.exe may cause significant performance decrease on OpenLAB CDS ChemStation AICs

Problem:

The following problem has been reported for OpenLAB CDS ChemStation C.01.0x Acquisition Instrument Controllers (AIC) operated on Windows 2008 R2 SP1 operating systems. Windows 7 or Windows XP operating systems are not affected.

A memory leak in RDPShell.exe may cause significant performance decrease as the overall memory usage may exceed 80% after several weeks of operation. This unintended and permanent memory allocation is triggered by moving the ChemStation application window over the client desktop. 

This problem is acknowledged by Microsoft (http://support.microsoft.com/kb/2636613/en-us) and hot fix is available on request. 
NOTE:  The hot fix is not deployed as part of the automated update procedure.

Temporary Solution:

Unpatched AIC machines should be rebooted every 2nd week to release the allocated memory. Note: ChemStation instances need to be shutdown (rather than disconnected) before rebooting the AIC.
Use the remote application window in full screen mode only and avoid moving the application window on the client screen.

Shutting down the ChemStation instances does not release the memory on the Windows 2008 server as the RDP sessions remain in an idle state untill they are re-used.

Fix Information:

Microsoft offers a hot fix that is not autmatically distributed by the update process.  The patch needs to be explicetly requested from http://support.microsoft.com/kb/2636613/en-us.
Please follow the back-up and installation recommendations from Microsoft.

Agilent performed limited tests with the mentioned hot fix and no negative impact was found.


KPR#:1853  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.01

Keyword: ACQ

One-line Description:

GC7890 acquisiton methods cannot be reported with Intelligent Reporting of OpenLAB CDS ChemStation

Problem:

OpenLAB CDS intelligent reporting of GC 7890 acquisition methods got introdcued with GC driver version 4.02.043 and OpenLAB CDS ChemStation C.01.04.

OpenLAB CDS  ChemStation C.01.03 and earlier and GC 7890 driver 4.02.023 and earlier do not allow creating Intelligent Reporter templates including GC7890 settings.

Temporary Solution:

Use the classic reporting functionality of OpenLAB CDS ChemStation to print GC7890 methods.

Fix Information:

OpenLAB CDS ChemStation C.01.03 HF08 introduces functionality to allow the 7890 GC driver 4.02.043 to store the instrument parameters to be used with intelligent reporting.

Fixed in OpenLAB CDS C.01.04 which includes 78xx Driver 4.02 [043].  The 78xx driver 4.02 [043] supports the XML interfaces for reporting the method.


KPR#:1960  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: ACQ

One-line Description:

Chromatograms of manually stopped runs are shorter than expected

Problem:

User sometimes stop runs as soon as the expected peaks have eluted as seen from the online plot.
The run on disk might not contain those last peaks.
The online plot uses a different channel which is unfiltered. Stopping a run will finalize the chromatogram immediately. When the detector has a high filter width (response time), the last data points are not yet stored to the chromatogram.

Temporary Solution:

With low data rates (and long filter widths) the online plot might be up to 30 seconds ahead of the data collection in the data file. Consider adding this time span before stopping a run.

Fix Information:

N/A


KPR#:1962  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: ACQ

One-line Description:

LCDIAG.REG content incomplete

Problem:

The run contains LCDIAG.REG files which are missing vital information, like the sampler information.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS ChemStation C.01.05 HF04 and OpenLAB CDS ChemStation C.01.06.


KPR#:1964  Product:OpenLAB CDS ChemStation Edition  M83xx  B.04.02 DSP 2 (FireAnt)

Keyword: ACQ

One-line Description:

Data system uses the currently loaded method to validate the vial range in the Sequence table

Problem:

Sequence does not run or will abort if the currently loaded method vial range is different than the vail range of the next method in the sequence table.

Set up two methods:
Method E with injection source set to headspace (valid vials 1-111)
Method A with injection source set to ALS sampler with tray. (valid vials 1-150)

Construct a sequence
Vial      Method
1            A
1            E
130        A
2            E

If method E is the currently loaded active method then this sequence will not validate because the first method in the sequence (method A) has a vial range that is valid for an ALS.  The vial numbers are checked against method E which has a vial range for the headspace. The sequence cannot be run.

If method A is the currently loaded active method, then this sequence will validate and start running. When the datasystem attempts to move to the 3rd line it validates the vial against E with a headspace injectorID and fails, aborting the sequence.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1969  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 HF03

Keyword: ACQ

One-line Description:

Using FIle> Snapshot causes the software to become unresponsive on systems with a Varian Prep Star module

Problem:

Creating a file snapshot on an instrument with a Varian Prep detector can result in an unresponsive software.

Temporary Solution:

Adressed in in hotfix-09 for C.01.05

Fix Information:

Resolved in OpenLAB CDS ChemStation Edition C.01.07.


KPR#:2067  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: ACQ

One-line Description:

Missing data points in chromatogram can be perceived as retention time shift.

Problem:

Under certain circumstances data points can be missing in chromatograms. This happens when the instrument is sending data, but the software has not yet acknowledged the start of the run. As a result data points are not recorded from the beginning of the chromatogram.
The data points are not time stamped by the hardware. Due to the design of the data protocol they are sorted into the chromatogram starting at 0 minutes. Therefore it appears that data points are missing at the end of the chromatogram. For the user it appears as a retention time shift.
The missing part of the chromatogram can range from seconds to over 10 minutes.

Factors that make the problem more likely are run start from the hardware (handheld controller, front panel, manual injector, remote start).
Fast network and high load on the instrument controller also increase the risk.
The problem has so far been observed on FID and VWD signals.

Temporary Solution:

Fixed in OpenLAB CDS ChemStation Revision C.01.05 SP1 HF02.
Fixed in Hotfix 05 for ChemStation C.01.06.

Fix Information:

This issue is fixed in OpenLAB CDS ChemStation Revision C.01.07 by redesign of the acquisition engine.


KPR#:2072  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: ACQ

One-line Description:

Incorrect XML import of MultiSampler vial positions

Problem:

The vial positions of the Infinity II MultiSampler like D1F-A1 (for Drawer 1, Front, position A1) cannot be imported correctly from an XML file. The XML Import Table will show the correct Vial positions but the Import report will state "invalid Location in line".  Also Sample Location field in the Sequence Table will be blank.

Temporary Solution:

N/A

Fix Information:

Fixed in C.01.07 SR1 HF1


KPR#:2077  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: ACQ

One-line Description:

Duplicate or corrupted files or unresponsive software after stop/abort

Problem:

An inconsistency in the communication between instrument and software has been found during sequence runs. 
The defect is triggered in situations when external interaction occurs at state transitions.
External interaction can mean: Stopping or  aborting a run by user interaction, hardware error (Power fail, leak, communication loss), missing vial, barcode mismatch, etc.
State transition can mean: at the time of injection, between runs, in situations that should be covered by rules and alerts, etc.
As a result of such a conflict the same file (acaml file, method folder, logbook...) can be accessed by two instances, leading to a corrupted file or to unresponsive software.

Temporary Solution:

N/A

Fix Information:

This defect is addressed with HF03 for C.01.06.


KPR#:2102  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: ACQ

One-line Description:

Order of data points in instrument signals is inverted

Problem:

On systems under heavy load, it can occur that the data points coming from the instrument are not sorted in the chronological order. 
This occurs typically with the instrument traces. In that case, the data points are sorted correctly on screen, but the line that connects the points appears to loop backwards.
There is one known case where the issue occurred on the detector signal. In that case the connecting line was straight forward, but the order of data points was not correct. The issue might be more frequent, since a wrong order of data points will not be obvious outside of a peak.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLAB CDS ChemStation C.01.05 SP1 HF02.


KPR#:2108  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR1

Keyword: ACQ

One-line Description:

ChemStation Scheduler hpsched.exe fails to start on Windows 2008 Server R2 SP1

Problem:

Upon start of HPSHED.EXE (either form ChemStation's View menu or by double-click on C:\Chem32\Core\hpshed.exe) only a plain dialog box titled "HPSHED" with this error text appears: "Run-time error '9': Subscript out of range".

Temporary Solution:

n/a

Fix Information:

 Resolved in revision OpenLAB CDS ChemStation C.01.07 SR2.


KPR#:2110  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR1

Keyword: ACQ

One-line Description:

Error 17923 occurred for both LC and GC

Problem:

During acquisition, error message "Error 17923 occurred: Parameter 3: A value is outside the legal range" are displayed in instr.log

Temporary Solution:

n/a

Fix Information:

Resolved in revision OpenLAB CDS ChemStation C.01.07 SR2.


KPR#:2136  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: ACQ

One-line Description:

Order of data points in instrument signals is inverted

Problem:

On systems under heavy load, it can occur that the data points coming from the instrument are not sorted in the chronological order. 

This occurs typically with the instrument traces. In that case, the data points are sorted correctly on screen, but the line that connects the points appears to loop backwards.
There is one known case where the issue occurred on the detector signal. In that case the connecting line was straight forward, but the order of data points was not correct. The issue might be more frequent, since a wrong order of data points will not be obvious outside of a peak.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLAB CDS ChemStation C.01.06 HF05.


KPR#:2147  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06 HF03

Keyword: ACQ

One-line Description:

Sequence Start button is enabled when sequence is paused.

Problem:

When a locked online session is unlocked and the currently running sequence was paused, the Start button is enabled. Pressing it would start the same sequence a second time. The resulting conflict could make the software unresponsive or even lead to a crash.

Temporary Solution:

Adressed in Hotfix 05 for ChemStation C.01.06.

Fix Information:

Fixed in C.01.07.


KPR#:2159  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: ACQ

One-line Description:

G7100A Wait time after loading new method is applied to every run

Problem:

Using the Sequence Parameter " wait x minutes after loading a new method" has been applied to every run within a sequence (e.g. multiple injections within a sequence line using the same method). This added extra time to the execution of a sequence.

Temporary Solution:

None

Fix Information:

The issue has been fixed with OpenLAB ChemStation Edition C.01.07 SR3. The wait time behavior has been corrected to be executed the same way as for other techniques. The wait time in applied once when a different method is loaded.
In case that users made an advantage of the additional time added between each run (e.g. additional equilibration), either the methods post time (applied after a run is finished) or a preconditioning step (wait xx seconds) as a post run command can be used to apply the additional equilibration time.


KPR#:2186  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR2

Keyword: ACQ

One-line Description:

"Error 41092 occurred" is shown in the system activity logs

Problem:

This error intermittently happens when the sequence upload is stuck and the system must be shutdown.  This is a general error that indicates that the system failed to get the correct response echoed back to it.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:36  Product:OpenLAB Data Store  OpenLAB Data Store  A.02.01

Keyword: Administration

One-line Description:

Windows Domain tab is grayed out in OpenLAB Server Utility

Problem:

When the authentication provider is set to domain authentication, the user account used to browse the active directory is stored in the OpenLAB Shared Services database and can be modified or updated using the OpenLAB Server Utility.
The OpenLAB Server Utility will then update the databse with the new information. 
When starting the OpenLAB Server Utility as a domain user which is not a database administrator, the information in the windows domain tab will be greyed out because the tool can't connect to the database.

Temporary Solution:

Login to windows as an user account which is granted database administration privileges

Fix Information:

n/a


KPR#:39  Product:OpenLAB Data Store  OpenLAB Data Store  A.02.01

Keyword: Administration

One-line Description:

Cannot stop Shared Serviceshost service on computer after changing the Domain Account password

Problem:

After changing the Domain Account password on the OpenLAB Server Utility, you may occasionally get an error message, “Cannot stop Shared Serviceshost service on computer”.

Temporary Solution:

As a temporary solution, restart the Agilent OpenLAB Shared Services service or reboot the shared services server.

Fix Information:

n/a


KPR#:149886  Product:LC and CE Drivers  RC 1200.NET  A.02.06

Keyword: Administration

One-line Description:

EMF help information not available using the Instrument Control Framework

Problem:

Currently the EMF help information not available using the Instrument Control Framework

Temporary Solution:

The EMF (Early Maintenance Feedback) can only be used in conjunction with Agilent Lab Advisor.
Within ICF, the EMF (Early Maintenance Feedback) status of the module is displayed by its EMF-specific color-coding. The tooltip gives further information about the EMF status.  To modify EMF limits or clear EMF values, use the Agilent Lab Advisor.

Fix Information:

n/a


KPR#:149890  Product:LC and CE Drivers  RC 1200.NET  A.02.10

Keyword: Administration

One-line Description:

Do not install msi files by double-clicking the file

Problem:

Drivers and add-on software products are provided in .msi files (Microsoft Windows Installer). Double-clicking such files seems to create a valid installation. While the software may work correctly, this may create problems:
- the OpenLAB Additional Software and Drivers Deployment Wizard does not register and list this software product. This information is needed for getting support from Agilent Technologies
- uninstallation of the software may fail
- upgrade of the software may fail

Temporary Solution:

Do not use a double-click for installation. Use instead the OpenLAB Additional Software and Drivers Deployment Wizard, which can be started by going to Windows Start > Agilent Technologies > OpenLAB > OpenLAB Additional Software and Drivers. Follow steps described in the Wizard for installation or software upgrades.

If a software cannot be upgraded or uninstalled because of an invalid installation, it may help to install the software again using the procedure recommended here. Then uninstall the software using the wizard and try an upgrade again.

Fix Information:

Since LC and CE driver version A.02.18 a warning message appears which says that manual installs are not supported and the installation aborts.
This only affects OpenLab CDS ChemStation Edition and OpenLab CDS EZChrom Edition. With OpenLab 2.x manual installations are supported.


KPR#:217785  Product:LC and CE Drivers  RC 1200.NET  A.2.19,3.0

Keyword: Administration

One-line Description:

Installation Qualification Test fails when a newer RapidControlIF.dll is installed than has been expected by the LC Driver

Problem:

Due to a mismatch within the Installation Qualification Test (IQT) setup of the LC Driver Installation Package, IQT may fail, if the A.02.19SR2 LC Driver package is installed.
 
The issue occurs, when a previous installation of either the data system or another software package has installed the shared component "RapidControlIF.dll" with a more recent file version than expected by the LC Driver (Expected file version is 3.1.1.0).

IMPORTANT: This issue does not affect proper function of the LC driver. It is an issue within the logic of the IQT files as it is being processed after the installation of an LC Driver package.

Temporary Solution:

n/a

Fix Information:

This IQT issue can not be fixed for LC Driver versions below A.02.19 SR3, if it already has occurred once. That is, if IQT has failed once for the reasons mentioned in the description.

The issue can be PREVENTED, by directly installing A.02.19 SR3 onto a fresh installation of Chemstation C.01.09. 


KPR#:274555  Product:LC and CE Drivers  RC 1200.NET  A.02.19-SR2

Keyword: Administration

One-line Description:

Installation Qualification Test fails when A.02.19 SR2 is installed on OpenLab Chemstation Edition C.01.09

Problem:

When trying to update the LC Drivers on an existing installation of OpenLab Chemstation Edition C01.09, Installation Qualification Test (IQT) fails with an unexpected file version of a RapidControl component. 

Temporary Solution:

None available.

Fix Information:

n/a


KPR#:431252  Product:LC and CE Drivers  RC 1200.NET  A.02.18-SR2

Keyword: Administration

One-line Description:

Driver release note states wrong firmware revision for G7104C

Problem:

The LC and CE Driver release note wrongly mentions "D.07.20" as the minimum required firmware revision. The correct minimum required firmware revision is "B.07.20".

The issue is not impairing correct function or firmware installation on G7104C. It is a documentation-only issue and will be fixed in a later release of the LC&CE Drivers.

Temporary Solution:

Should you require evidence for the correct firmware revision of G7104C for documentation purposes in the meantime, please consider adding a copy or reference for this bulletin entry to your documentation. 

Fix Information:

The issue has been fixed.


KPR#:267323  Product:    ECM XT v2.3,2.4

Keyword: Administration,User Interface

One-line Description:

Activity Log in OLCP does not record the Application name when login from the Web UI

Problem:

The Activity Log in the OpenLab Control Panel does not record the Application Name (e.g. Content Management) when a user connect to the Content Management web interface, only the action of login in and the user name is recorded.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLab Server v2.5 and Openlab ECM XT v2.5


KPR#:683  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

Unable to download temperature setpoint to Gasifier II

Problem:

Unable to download temperature setpoint to Gasifier II. This is a driver issue only, the function works from the browser interface.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.3.70


KPR#:1749  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: Audit Trail

One-line Description:

Method Audit Trail does not include change of Injection source when HS/PAL is no longer configured

Problem:

GC with HS or PAL as the injection source. Close the session and remove the external device. Open the session and select Compare. No differences are seen in the method.

Download the original method. The  injection source has been changed to Manual. No change is logged to the Method Audit Trail.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1819  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: Audit Trail

One-line Description:

UIB II - set a timetable and control "Method Audit Trail"

Problem:

If a timetable of UIB II  is set and stored via "Save Method as..", the time of the change should be stored in the "Audit Trail".
But the time of the method change is not correct.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1876  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04 HF02

Keyword: Audit Trail

One-line Description:

Automatically saving of method is missing in audit trail

Problem:

Method changed during the sequence is automatically saved but not recorded in audit trail.  This automatic saving should be visible in the audit trail of the method but it is missing.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS ChemStation C.01.06.


KPR#:2053  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: Audit Trail

One-line Description:

Selection of storage of instrument curves is not reported in method audit trail

Problem:

Selection of storage of instrument curves is not logged in method audit trail.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLAB CDS C.01.07 SR2 and in OpenLAB CDS C.01.07 SR1.


KPR#:2059  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: Audit Trail

One-line Description:

Sequence Audit Trail is not written for 2D LC instruments

Problem:

Sequence Audit Trail is not written for instruments without 3DUV Addon license in C.01.07.

Temporary Solution:

Fixed in C.01.07 SR1.

Fix Information:

n/a


KPR#:2092  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 HF09

Keyword: Audit Trail

One-line Description:

Update Master Method with DA settings does not copy the full list of changes to the audit trail

Problem:

When method audit trail is activated the changes made in data analysis are listed in full detail. This is usefull to correlate result versions with method versions.
For a master method it is enough to have the current status at the time of acquisition. 
When the Data Analysis parameters are changed, the full audit trail is stored with the sequence method. When the master method is updated from Data Analysis, the audit trail of the master method contains only a link to the sequence method.
With a certain combination of privileges, a user can update the master method, but discard the changes to the sequence method.

Temporary Solution:

N/A

Fix Information:

Beginning with rev. C.01.08 only saved methods can be used to update the master method.


KPR#:2099  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR1

Keyword: Audit Trail

One-line Description:

Pre-run changes to sequences are not captured in the sequence audit trail

Problem:

The current design of the sequence audit trail introduced with OpenLAB CDS C.01.07 does not cover the modification of sequence templates. Sequence template development is not considered to be traced as it happens before the validation process.
Templates can be protected by user privileges and storing the master templates in OpenLAB DataStore or ECM provides versioning to track the history of validated templates. For the sake of usability, the sequence template can be modified before starting the sequence. These changes are currently not tracked in the audit trail.

Temporary Solution:

The pre-run changes done by the sequence submitter can be detected by comparing the sequence template, the final state of the result sequence and the sequence audit trail.

Fix Information:

With revision C.01.07 SR2, the audit trial will keep track of the number of sequence lines so the net changes can be interpreted easier.


KPR#:2116  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR2

Keyword: Audit Trail

One-line Description:

Sequence audit trail reports outdated sequence line number

Problem:

The design of the sequence audit trail introduced with OpenLAB CDS C.01.07 traces all committed changes to the sequence table while the sequence is acquiring data or when data gets reprocessed.
The changes are traced when the sequence table gets closed and the net changes are written to the audit trail. As multiple insert, move and delete operations changes the sequence line numbers, the audit trail needs to refer to the line number at the begin of the operation.
This may lead to artefacts where e.g. the original line #x is reported as being deleted, while other entries refer to line #x as being added and modified.

Temporary Solution:

N/A

Fix Information:

Begining with revision C.01.07 SR2, the audit trial contains additional information about how many lines have been added, deleted or moved in total. These entries are grouped together for increased readability.


KPR#:338  Product:DSA  7890B  A.03.02

Keyword: Autosampler

One-line Description:

EZChrom: PAL XT module not available after installation

Problem:

1. Uninstalled existing PALxt driver. Driver was removed from Programs and Features

2. Installed PALxt B.01.07 using Gold Master disk. (dated 10/1/15)

3.  Driver appeared in Programs and Features.

4. Restarted because it is EZChrom.

5. Opened EZChrom Control Panel and selected to configure.

6. PAL XT (CTC Sampler) was not present in modules window. (see pic)

7. PAL3 and HS were already present.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01


KPR#:1860  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Batch

One-line Description:

Cannot open batch - specified range parameter is bad

Problem:

An error occurs when loading newly modified and saved batch files.

A batch file that is created in an earlier revision does not save the modifications from batch review correctly. When the modified file is loaded again, the error occurs:  "specified range parameter is bad"
The original batch file will load without error, only the newly modified and saved batch file will not load.

Temporary Solution:

Fixed in Hotfix 04 for C.01.05

Fix Information:

n/a


KPR#:1903  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 HF04

Keyword: Batch

One-line Description:

Getting errors when selecting any Classic Performance report templates in Batch Review

Problem:

Using Extended Performance Report (classic) in batch review does not work. An error message shows: "ERROR Processing Run:  The name given was not found"

Temporary Solution:

Use recalculate in Data Analysis

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1089  Product:OpenLAB CDS ChemStation Edition  M83xx  B.01.01

Keyword: Calibration

One-line Description:

Run a sequence with recalibration, only the first ISTD is updated

Problem:

The ASTM method for biodiesel uses two internal standards in the calibration table, but when you run a sequence with recalibration only the first ISTD gets updated.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.06. Up to 8 ISTD compounds can be updated during one run.


KPR#:1817  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Calibration

One-line Description:

Sequence run for bracketing standard which is started with blank completed without creating data files

Problem:

When a sequence is started with blank data files, data files are not generated.  

When the sequence is started with standard as bracketing std. (line 1) and sample (line 2), sequence completed and data files are generated

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1827  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04 HF03

Keyword: Calibration

One-line Description:

C.01.04 Hot Fix03 : incorrect calibration curves legend in calibration curves printout

Problem:

When using "ISTD" as "Calculation mode" and "Area" for "Based on", the calibration curves x-axis and y-axis shown on the calibration curves were :
"x-axis=amount ratio"
"y-axis=area ratio”

but the report printout for calibration curves have the following incorrect legend in English version: 
"x=amount"
"y=area"

And incorrect legend in Japanese version:
"x= amount"
"y= height"

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1923  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Calibration

One-line Description:

Compounds without ISTD correction are not reported

Problem:

In reports with calculation type ISTD or ISTD% amounts for compounds without ISTD reference are 0.
If an ISTD compound is not detected, all compounds that use this reference are reported as 0.

Temporary Solution:

None.

Fix Information:

None. This is the intended outcome of the calculation. A mix of corrected and uncorrected amounts must be avoided.


KPR#:2118  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR1 HF01

Keyword: Calibration

One-line Description:

0.000 amount in Sequence summary report using ISTD% report

Problem:

Intermittently, when generating the report after a sequence with 0.000 amount, reprocessing the sequence gives 0.000 amount in Sequence summary report for ISTD% report when the amount should not be zero.

Temporary Solution:

n/a

Fix Information:

 Resolved in revision OpenLAB CDS ChemStation C.01.07 SR2.


KPR#:2178  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR1 HF01

Keyword: Calibration

One-line Description:

Wrong vial number in intelligent report with bracketing calibration

Problem:

The wrong vial number is reported when using intelligent reporting with bracketing calibration.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLAB CDS ChemStation Edition C.01.07 SR2.


KPR#:149884  Product:LC and CE Drivers  RC 1200.NET  A.02.09

Keyword: CE Method

One-line Description:

CE Method not working for CEC Mode and/or MSInstalled soft configuration option

Problem:

The pressure settings are not shown and therefore not working in the CEC Mode and/or MSInstalled soft configuration options. Vialtable implementation is not reliable.

Temporary Solution:

none

Fix Information:

Fixed in driver A.02.09 SP1


KPR#:150050  Product:LC and CE Drivers  RC 1200.NET  A.02.14

Keyword: CE Method

One-line Description:

Using timetable setting Internal Pressure in CE/p and CEC mode is not applied

Problem:

In CE/p and CEC mode, the method timetable offers the possibility to set internal and external pressure values. This function cannot be applied currently. 

When using CE in CEC mode, the timetable parameter "Internal pressure" can be set, but is not applied during run. 
When using CE in CE/p mode the parameter can be set, but results in a "download method failed" error during method download.

Temporary Solution:

As a workaround, make sure not to use the timetable parameter "Internal pressure".

Fix Information:

There is no fix available currently, It is planned to remove the "Internal pressure" parameter from the CE timetable in a future driver release.


KPR#:49  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.07

Keyword: ChemStation

One-line Description:

LC/MS data acquired on Chinese or Japanese OpenLAB CDS ChemStation C.01.07 cannot be reported with Intelligent Reporter.

Problem:

When LC/MS data acquired with a Chinese or Japanese revisions of the ChemStation C.01.07, any intelligent report that contains a chromatogram in the template will show an error at the report generation (red cross).

Temporary Solution:

n/a

Fix Information:

Wait for this Service Release: OpenLAB CDS ChemStation Edition A.02.02 SR2. Once available, install the software service release.


KPR#:52  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.06

Keyword: ChemStation

One-line Description:

LC/MS data acquired on Chinese or Japanese OpenLAB CDS ChemStation C.01.07 cannot be reported with Intelligent Reporter.

Problem:

When LC/MS data acquired with a Chinese or Japanese revisions of the ChemStation C.01.07, any intelligent report that contains a chromatogram in the template will show an error at the report generation (red cross).

Temporary Solution:

n/a

Fix Information:

Wait for this Service Release: OpenLAB CDS ChemStation Edition A.02.02 SR2. Once available, install the software service release.


KPR#:53  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.07

Keyword: ChemStation

One-line Description:

LC/MS ChemStation - Intelligent Reporting would report a red cross when using Analytical Studio Reviewer

Problem:

This affects all ChemStation release from C.01.05 to C.01.07.

Analytical Studio reviewer is often used with the MassHunter Walkup Add-on Software for the ChemStation.
After report generation, you will observe a red cross in the Intelligent Reporting chromatograms section in the case of simultaneous use of Analytical Studio Reviewer and Intelligent reporting.

Temporary Solution:

Switch off either the Analytical Studio Reviewer report generator, or the intelligent reporting (by switching to classic reporting)

Fix Information:

For ChemStation release C.01.07:
Wait for this Service Release: OpenLAB CDS ChemStation Edition A.02.02 SR2. Once available, install the software service release.

For ChemStation releases from C.01.05 to C.01.06: 
Switch off either the Analytical Studio Reviewer report generator, or the intelligent reporting (by switching to classic reporting)


KPR#:55  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.07

Keyword: ChemStation

One-line Description:

Intelligent Reporting template migration from OpenLAB CDS ChemStation Edition C.01.04 or C.01.05 to C.01.06 or higher

Problem:

With the C.01.06 release of the ChemStation, the schema how vial positions are used changed.
While with the C.01.04 or C.01.05, "Vial 104" was still a valid vial position, this is no longer true for C.01.06.
In C.01.06 and above, the vial position that is recorded in the result set does no longer contain the text "Vial ".

Therefore any report template which uses the vial position for example in a filter, needs to be modified and use the correct vial position scheme in the filter value(s).

Temporary Solution:

n/a

Fix Information:

Modification of the report template:

In a filter or a group repeating which contains the expression "Vial 102" for example.
Change the filter or the group repeating to "102" to be valid in the new version of the OpenLAB CDS ChemStation. see comment:


KPR#:41  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.06 HF01

Keyword: Client Report Rendering

One-line Description:

Data Peak without Apex Spectrum cannot render IR report with Apex Spectrum selected

Problem:

Data without Apex Spectrum,  used to generate a report with a fresh template  hangs during report generation, with the spectrum objects below.
Spectra Plot, Spectra Plot All Peaks, Spectra Plot Compounds and Spectra Plot per Peak, the reports hangs and chemstation is unresponsive.
Changing the IR template from Apex to All Peaks renders the IR report.  If there is no Apex Spectrum for an identified Peak, and Apex is selected in the IR template, the report will not render.

Temporary Solution:

There several options to avoid this issue:
- change the detector settings to collect all peak in spectra, not just the apex spectra
- lower the detector threshold for the apex determination
- add a area or height  filter to the integrator or template that matches the detector threshold

Fix Information:

This defect is planned to be fixed in OpenLAB CDS ChemStation C.01.07.


KPR#:46  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.04

Keyword: Client Report Rendering

One-line Description:

Intelligent report of English openlab chemstation can not show chinese name in PDF report

Problem:

Intelligent report of English openlab chemstation can not show chinese name in PDF report,but priview and export report as word report is ok ,only PDF report use "?" instead of chinese characters.

Temporary Solution:

n/a

Fix Information:

Customer needs to install the SimSun font on the English windows system


KPR#:628  Product:RTE  RTE  A.02.04

Keyword: Client Report Rendering

One-line Description:

Large matrix reports may produce additional empty pages

Problem:

Large matrix reports may produce additional empty pages.
The issue is in the Microsoft Report Viewer control and cannot be fixed in the current product.

Temporary Solution:

Matrix reports easily exceed A4 or Letter sized paper formats and printing to a larger PDF paper format could be used as alternative.

Fix Information:

There is currently no fix planned.


KPR#:653  Product:OpenLAB ECM Intelligent Reporter  G4635AA  A.02.01 SP1 HF01

Keyword: Client Report Rendering

One-line Description:

Calculating the standard deviation of identical numbers may return NaN

Problem:

When calculating the standard deviation or relative standard deviation of multiple identical numbers, the calculation may return "NaN" rather than 0.

The problem is caused by the small delta derived from the rounded result of the average calculation and the individual values. Summing up these small numbers may result in a floating point exception.

Temporary Solution:

Do not apply standard deviation calculations to series of identical  values.

Fix Information:

There is currently no fix planned.


KPR#:657  Product:OpenLAB ECM Intelligent Reporter  G4635AA  A.02.04

Keyword: Client Report Rendering

One-line Description:

Changes in report templates are not immediately shown on report printouts

Problem:

Changes in report templates are not immediately  shown on the printout if the user does not preview the report and save the template first.

Temporary Solution:

Always preview the report printout after applying changes to the template.
Or save and reload the template from disk, if a preview should be avoided.

Fix Information:

There is no fix planned.


KPR#:659  Product:OpenLAB ECM Intelligent Reporter  G4635AA  A.02.04

Keyword: Client Report Rendering

One-line Description:

Rendering error when using a template containing a large result matrix

Problem:

A template having a matrix inside a list may show a rendering error - The value 'x' is invalid. Valid values are between '0' and 'x'
This error occurs when there is large data used for rendering and due to this the matrix data spans across multiple pages.

Temporary Solution:

For large result matrices it is recommended to print the results to PDF files, rather than paper.
The paper format should adjusted to display large matrices on a single page.

Fix Information:

There is currently no fix planned.


KPR#:149860  Product:LC and CE Drivers  RC 1200.NET  A.02.08

Keyword: ColumnComp Driver

One-line Description:

TCC CLuster remains offline with message "Initialization of ColumnCompCluster failed

Problem:

After starting the application \ connecting to the instrument, the TCC Cluster remains offline.

HowTo reproduce:
- Configure an instrument with the single TCCs
- In all single TCC method UI select the Combined mode for the right temperature zone and download it to the instrument
- close \ disconnect the instrument
- Configure a 2nd instrument with a TCC cluster. Just one column (no waste or bypass) and put in the upper right corner of one TCC.
Trying to connect to this TCC cluster. It remains offline.

Temporary Solution:

N/A

Fix Information:

LC & CE Drivers A.02.08 SP1


KPR#:149912  Product:LC and CE Drivers  RC 1200.NET  A.02.11

Keyword: ColumnComp Driver

One-line Description:

Position number after run is reported wrongly for Multicolumn Thermostat G7116B in the report and audit trail

Problem:

The Multicolumn Thermostat G7116B allows setting a valve position to which the valve is switched after a run. This switch has been done correctly but was not reported correctly as well in the report as in the method audit trail. Offset between reported and actual valve position is 1, i.e. position 2 has been reported as 1.

Temporary Solution:

n/a

Fix Information:

This issue has been fixed with driver release A.02.11 SP1.


KPR#:149913  Product:LC and CE Drivers  RC 1200.NET  A.02.11

Keyword: ColumnComp Driver

One-line Description:

Field sizes for column description and comment have been increased from 16 to 32 characters for G7116B Multicolumn Thermostat

Problem:

For driver release A.02.11 and the corresponding firmware revisions, the maximum length for the column description and comment has been limited to 16 characters, which may not be sufficient for some columns. 16 characters apply to Latin characters, symbolic languages like Chinese or Japanese may require more memory for internal representation, which further limits the length of possible descriptions.

Temporary Solution:

not available

Fix Information:

This has been fixed with driver release A.02.11 SP1. Please note that this fix requires a firmware update for all relevant modules, which are the G7116B MCT module itself, which requires firmware C.06.72 as a hosted module and B.06.72/D.06.72 for all potential hosts. Please update all modules to the latest available firmware set including this fix. For details about the hosted module concept, please refer to the Firmware Update Manual.


KPR#:149914  Product:LC and CE Drivers  RC 1200.NET  A.02.11 SP1

Keyword: ColumnComp Driver

One-line Description:

Method transfer from G1316A/B/C to G7116B failed if option "next position after run" was chosen

Problem:

If a method with option "next position after run" was chosen for G1316A/B/C was loaded for a G7116B module, such a method became invalid and was rejected by the CDS and a CDS specific error message may be displayed or written to the log book.

Temporary Solution:

not available

Fix Information:

This issue has been fixed with driver release A.02.11 SP1.


KPR#:149917  Product:LC and CE Drivers  RC 1200.NET  A.02.11 SP1

Keyword: ColumnComp Driver

One-line Description:

Wrong display for 2pos/10port and 2pos/6port valves in method UI for G1316A/B/C modules

Problem:

For G1316A/B/C modules using the 2pos/10port valve or 2pos/6port valve, the method UI shows different port connections than the written connections, e.g. 1->2 is written but 1-> 10 is depicted. The description is correct but the display is wrong.

Temporary Solution:

Rely on written description.

Fix Information:

Fixed with A.02.11 SP1


KPR#:149918  Product:LC and CE Drivers  RC 1200.NET  A.02.11 SP1

Keyword: ColumnComp Driver

One-line Description:

No tooltip displayed if linked detector is missing for G7116B Multicolumn Thermostat

Problem:

If a detector has been linked optionally to a G7116B Multicolumn Thermostat (MCT) for aligning temperature control of MCT and detector flow cell and this detector is not present, the G7116B does not become ready as indicated by a yellow status LED. No tooltip is shown which would explain that reason.

Temporary Solution:

n/a

Fix Information:

Fixed with driver release A.02.11 SP1.


KPR#:149921  Product:LC and CE Drivers  RC 1200.NET  A.02.11 SP1

Keyword: ColumnComp Driver

One-line Description:

Incompatible change in behavior of 2-position/6-port and 2-position/10-port valves in G1170A, G7116B and G4227A compared to Thermostatted Column Compartments G1316A/B/C

Problem:

Multicolumn Thermostats (MCTs) G7116B, External Valve Drives G1170A and Flexible Cubes G4227A are controlling 2-position/6-port valves and 2-position/10-port valves differently from similar Thermostatted Column Compartments (TCCs) like G1316A/B/C. This change of internal valve positions has been introduced for the 1290 Infinity valve drive G1170A and the Flexible Cube G4227A but has not been relevant because no method transfer was needed between rather different modules.  

Both valves use two positions:
 
Modules                                           Valves                     Position 1   Position 2
G1316A/B/C                                    2pos/6port               1->2	           1->6
G7116B, G1170A, G4227A             2pos/6port               1->6	           1->2
G1316A/B/C                                    2pos/10port             1->2           1->10
G7116B, G1170A, G4227A            2pos/10port              1->10         1->2
 
Depending on the module type, different ports are connected by the same method parameter (valve position). If such valves were used e.g. for column selection and columns are connected to ports with same numbers in a new module, a different column may be used by a transferred method. This is displayed correctly in the user interface but may not be expected.

Temporary Solution:

n/a

Fix Information:

If your methods rely on valve positions, please verify that they are using correct connections. When transferring methods between different module categories (e.g. G1316C vs. G7116B), please either change your method parameters or corresponding connections to ports.


KPR#:149925  Product:LC and CE Drivers  RC 1200.NET  A.02.11 SP1

Keyword: ColumnComp Driver

One-line Description:

Error dialog and error logbook entry for TCCs G1316A/B/C

Problem:

When loading a method in OpenLab CDS EZChrom edition A.04.06, which includes any Thermostatted Column Compartment G1316A/B/C using LC and CE drivers A.02.11, an error dialog may be shown along with a log book entry "Error in RCNet_RCMethodUI::ReturnRequestResponse : There is an error in XML document (0, 0).". This error message has no impact and can be ignored.

Temporary Solution:

Ignore this error message

Fix Information:

This issues has been fixed with driver A.02.12.


KPR#:149929  Product:LC and CE Drivers  RC 1200.NET  A.02.11 SP1

Keyword: ColumnComp Driver

One-line Description:

Control UI for G1316C does not work when using the Instrument Control Framework ICF in client/server setups.

Problem:

In a client/server scenario, where the server has driver A.02.10 and the Client has been upgraded to A.02.11 SP1, the control user interface of the module dashboard a window may appear with the message that the settings are being read and stays unchanged.

Temporary Solution:

Close this dialog using "Cancel". For switching on the thermostat, use command "Switch on/off" from the context menu of the dashboard.

Fix Information:

This issue has been fixed with driver release A.02.12.


KPR#:149930  Product:LC and CE Drivers  RC 1200.NET  A.02.11

Keyword: ColumnComp Driver

One-line Description:

Changing control settings like switching on/off the Column Compartment Thermostat or Leak Detection in the instrument control UI does not work

Problem:

Two possibilities are available for switching on or off the thermostat of a column compartment
1. The Instrument Control User Interface (click "Control" in the context menu of the TCC). Then select Thermostat On or Off.
2. "Switch On" or "Switch Off" function in context menu.

Option 1 does not work with driver A.02.11. Switching between on and off does not switch the thermostat.

The same applies also to the settings for "Leak Detection".

Temporary Solution:

For switching the thermostat of the column compartment on or off, use Switch On or Off from the module dashboard context menu (option 2 above).
The leak detection settings can still be changed using the Instant Pilot.

Fix Information:

This issue has been fixed in driver release A.02.12.


KPR#:149943  Product:LC and CE Drivers  RC 1200.NET  A.02.12

Keyword: ColumnComp Driver

One-line Description:

Import/export functionality in Column Assignment dialog of MCT has been removed

Problem:

Importing of column information via Column Assignment dialog would overwrite existing tags. In most cases, this would not be the expected behavior. Expected behavior would be to import such information only for columns without or with empty tags.

Temporary Solution:

Column information import has been removed for driver A.02.12 in order to avoid issues. Do not use this functionality for driver A.02.11.

Fix Information:

n/a


KPR#:149962  Product:LC and CE Drivers  RC 1200.NET  A.02.13

Keyword: ColumnComp Driver

One-line Description:

No comments can be entered for virtual tags

Problem:

Column information can be either stored on Column tags (recommended), in a column database (if supported by a CDS, e.g. OpenLAB CDS ChemStation Edition C.01.07 SR2) or temporarily on the instrument mainboard (as a virtual tag). Not all possible information may be supported outside the driver. For example, column comments cannot be stored on the mainboard.

Previous drivers allowed entering comments or importing them from the ChemStation database but this information was not persisted for virtual tags.

Temporary Solution:

Do not try using comments for virtual tags, as they will not be saved.

Fix Information:

Since driver A.02.14, the comment field is no longer editable if no physical tag is present.


KPR#:149976  Product:LC and CE Drivers  RC 1200.NET  A.02.13

Keyword: ColumnComp Driver

One-line Description:

Column information may get lost within VTCs during auto-configuration in some cases

Problem:

A VTC allows handling of column information within clustered column thermostats or columns outside the system. This information is stored on column tags, on the system (mainboards) and - if applicable - in the ChemStation column database. Information for columns, which are either installed in column thermostats G1316C or outside the system may be reset during an auto-configuration. This is because modules configured in the VTC have changed their order.

Temporary Solution:

Re-order modules in the VTC configuration to the previous one after doing an auto-configuration.

Fix Information:

Fixed in LC and CE driver A.02.14


KPR#:149977  Product:LC and CE Drivers  RC 1200.NET  A.02.14

Keyword: ColumnComp Driver

One-line Description:

Last injection date and injection counters are not updated in VTC in some cases

Problem:

A VTC allows handling of column information within clustered column thermostats or columns outside the system. This information is stored on column tags, on the system (mainboards) and - if applicable - in the ChemStation column database. Information for columns, which are either installed in column thermostats G1316C or outside the system may not be updated correctly.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:149978  Product:LC and CE Drivers  RC 1200.NET  A.02.14

Keyword: ColumnComp Driver

One-line Description:

Valve-Thermostat-Cluster time table can be edited in read-only mode

Problem:

Chromatographic Data Systems (CDS) can temporarily set access to driver functions to read-only. By mistake, the time table of valve-thermostat clusters (VTC) is editable. This may cause issues for the CDS.

Temporary Solution:

Do not edit the VTC time table in read-only mode.

Fix Information:

This has been fixed in driver A.02.14.


KPR#:149985  Product:LC and CE Drivers  RC 1200.NET  A.02.15

Keyword: ColumnComp Driver

One-line Description:

Maximum column void volume is 50 mL

Problem:

Import of column information with a void volume larger than 50 mL from the OpenLAB CDS ChemStation Edition column database may fail because of a numeric limit in the driver.

Temporary Solution:

Avoid values larger than 50 mL. As a workaround, try to write void volume information e.g. to the comment field.

Fix Information:

This shall be fixed with an upcoming driver release.


KPR#:149998  Product:LC and CE Drivers  RC 1200.NET  A.02.15

Keyword: ColumnComp Driver

One-line Description:

Auto configuration fails when changing the valve type in an MCT for an existing valve thermostat cluster

Problem:

Auto configuration fails when changing the valve type in an MCT (Multi Column Thermostat) G7116A/B for an existing VTC (valve thermostat cluster). 
When trying to configure the valve thermostat cluster an unhandled exception is displayed.

Temporary Solution:

Do an auto configuration without clustering the modules, start the CDS and close it again, then do a second auto configuration and set up the VTC cluster as desired.

Fix Information:

This has been fixed with driver version A.02.16.


KPR#:272678  Product:LC and CE Drivers  RC 1200.NET  A.02.17

Keyword: ColumnComp Driver

One-line Description:

G1316C does not recognize 800 bar Quick Change Valve Heads configured in LabAdvisor

Problem:

The driver of G1316C Agilent 1200 Series Thermostatted Column Compartment is unable to recognize 800 bar Quick Change Valve Heads that have been configured in LabAdvisor. 

Temporary Solution:

When configuring a 800 bar Quick Change Valve Head in a G1316C Agilent 1200 Series Thermostatted Column Compartment, use the built-in driver function only to manually configure the Valve Head. 

With the Valve Head installed, perform an auto-configuration. Start up your data system and connect to the instrument. Right-click on the dashboard tile of the G1316C and access the "Modify" > "Valve type..." function. Choose the correct valve type from the list and follow the instructions to modify the tag information on the device manually. Power down your device and install the 800 bar Valve Head. Perform an auto-configuration, connect to the instrument with your data system and verify that the proper Valve Head is displayed in the G1316C Dashboard tile.

Fix Information:

n/a


KPR#:1609  Product:ChemStation  ChemStation (G2070BA)  B.03.02

Keyword: Companion

One-line Description:

Companion fails to run blank run for valved/ALS injections

Problem:

Create a run table that uses valid locations and some that use 'blank' as the injection location (a valid choice in Companion).
The runs associated with this location fail to run with a pop-up:
'Vial range must be in range 1-32'.
This also happened for an ALS method.

Temporary Solution:

n/a

Fix Information:

Fixed in Revision B.04.01.


KPR#:117721  Product:OpenLAB  Shared Services  A.02.02

Keyword: Control Panel

One-line Description:

Exception when login in OpenLab Control Panel. ECM does not display all the subfolders when browsing for Project Path during project creation; exception displayed

Problem:

When the user creates projects, the standard procedure is to browse to the folder Location when selecting the Project Path. However, there are more than 100 sub-folders, it is not possible to set the project path correctly, because when browsing, the ECM window displays only the first 100 folders.
The following exception is displayed: "Agilent.OpenLab.SharedServices.SharedServicesInternalException: The incoming request has too many parameters. The server supports a maximum of 2100 parameters..."
An exception is also displayed when logging in OpenLab Control Panel: "Agilent.OpenLab.SharedServices.SharedServicesInternalException: The incoming request has too many parameters..."
 

Temporary Solution:

n/a

Fix Information:

The fix is OpenLAB Shared Services (OLSS) 2.1 Hotfix 4 and is distributed with the CDS.

OpenLAB Shared Services 2.1 Hotfix4 is included with C.01.07 SR4 (Disk1) and is installed. Resolved in C.01.08.


 


KPR#:1905  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Custom Fields

One-line Description:

Default value for a custom field is not cleared

Problem:

The custom field default text is still displayed, even after the text has been deleted from the method and the method is aved.
This happens in the following situation:
A sequence contains methods with custom fields and the fields have been viewed from the sequence table. Then the method is modified, by making a text field mandatory and removing the default value.
VIewing the filed values again shows that the field is labeled as mandatory, but the default text is still listed.

Temporary Solution:

The method printout shows the correct setup.
To clear the values without rewriting the sequence change the value type from text to numeric and back.

Fix Information:

No fix available.


KPR#:2106  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06 HF02

Keyword: Custom Fields

One-line Description:

Custom Fields can disappear after acquisition

Problem:

When custom fields are viewed from the sequence table of a stored result set, the values for the custom fields might be lost.
This can occur when the master method used to create this result set has been modified since acquisition resulting in a different set of custom fields.

Temporary Solution:

Viewing the current Custom Field values from the menu will not change the entries. Viewing the current Custom Field values from the sequence table leads to this issue.
The original value of the custom fields can be retrieved from earlier revisions in backend storage.

Fix planned as Hotfix 05 for revision C.01.06.

Fix Information:

Fixed in revision C.01.07.SR2


KPR#:980  Product:OpenLAB CDS ChemStation Edition  M83xx  B.02.01 SR2

Keyword: Custom Reports

One-line Description:

Relative Retention Time solution does not work for uncalibrated peaks

Problem:

The Relative Retention Time solution available on the Agilent web site in the FAQ section only works for calibrated peaks.
So does the solution that has been implemented in C.01.04 and Intelligent Reporting.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1995  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: Custom Reports

One-line Description:

FIltering syntax has changed

Problem:

In OpenLAB CDS A.02.01 expressions can be used for filtering. As a result of this new feature filtering for values has to use expressions as well. If the values are entered as plain numbers, the report will print an error:

An error occured during local report processing.
An error has occured during report processing.
The processing of FilterExpression for the table 'OLIR_Table_XX' cannot be performed. Cannot compare data of types System.Int32 and System.String. Please check the data type returned by the FilterExpression.

Temporary Solution:

The correct syntax for A.01.05 and older for filtering peaks was:
=Peak_RetentionTime     >    1
when peaks with a retention time above one minute should be displayed.

In A.02.01and higher the syntax needs to be:
=Peak_RetentionTime     >    =1

Fix Information:

Existing report templates written with the old syntax will show up correctly in new software. 
No fix required.


KPR#:2012  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: Custom Reports

One-line Description:

Calibration Levels and the corresponding amounts might not match in Intelligent Reporting

Problem:

If a multi-level calibration is recalibrated at the beginning of a sequence and later, only some of the levels are recalibrated, the Intelligent Reporting calibration report may associate the values and the levels incorrectly.

Temporary Solution:

Classic Calibration reports report the correct values.

Fix Information:

Fixed in C.01.05 SP1.
Fixed in C.01.06 Hotfix 03.
Fixed in C.01.07


KPR#:149820  Product:LC and CE Drivers  RC 1200.NET  A.02.02

Keyword: DAD/MWD Driver

One-line Description:

In localized CDS for ELSD detector G4218A no signal data is shown or stored

Problem:

On a localized chromatograpy data system the driver for ELSD detector throws an exception and fails to show or store the detector's signal data. On an English system the ELSD driver's operation is not affected.

Temporary Solution:

n/a

Fix Information:

For a localized (e.g. Chinese, Japanese...) system a patch for the ELSD driver is made available.


KPR#:149830  Product:LC and CE Drivers  RC 1200.NET  

Keyword: DAD/MWD Driver

One-line Description:

High load on CAN may cause "Spectra runbuffer overflow" entries and a loss of spectra

Problem:

If LAN is connected not to LC module generating most data (i.e. to Pump in spite of DAD's presence) then interconnecting CAN connection between modules might get overloaded. Potential consecutive loss of spectra may be observed and is flagged as "Spectra runbuffer overflow" in logbook and on report.

Temporary Solution:

Installation documentation for LC HW states that the LAN access should be in the module with the highest workload, i.e. by DAD/MWD - FLD - VWD - RID - Pump - ALS (in this order) and independent whether it is a 1100 - 1200 - 1290 - 1260 system.

Fix Information:

n/a


KPR#:149837  Product:LC and CE Drivers  RC 1200.NET  A.02.05

Keyword: DAD/MWD Driver

One-line Description:

Autobalace executed although in Sequence table set to "OFF"

Problem:

1) A method XYZ.M is saved with following DAD settings: Autobalance -> Prerun
2) A sequence table is saved using the method XYZ.M and AutoBalace set to "OFF"
3) The sequence gets started and although AutoBalace set to "OFF" it is executed.

Temporary Solution:

still under investigation

Fix Information:

none


KPR#:149851  Product:LC and CE Drivers  RC 1200.NET  A.02.07

Keyword: DAD/MWD Driver

One-line Description:

Occasional shift in retention times for G1315A/B or G1365A/B

Problem:

Occasionally some early data points (with negative time stamp) may occur that have not been handled correctly. Some slight deviation / jitter of retention times compared to similar runs may happen.

Temporary Solution:

n/a

Fix Information:

A patch for RC.Net Driver A.02.05 or A.02.06 is available: A.02.05 [SP1], respectively A.02.06 [SP1]


KPR#:150000  Product:LC and CE Drivers  RC 1200.NET  A.02.11

Keyword: DAD/MWD Driver

One-line Description:

Retention times may be slightly too high for DAD data acquisition rates below 1 Hz

Problem:

If very low data acquisition rates are used for the DAD, these frequencies are rounded in the driver and chromatographic data system. Affected data rates are 0.3125 Hz (rounded to 0.31 Hz, corresponding to 16 seconds response time) and 0.625 Hz (rounded to 0.62 Hz, corresponding to 8 seconds response time).

Data acquisition rates are used by the data analysis for calculating the time values from the data point counter (e.g. at 2 Hz, the next data point comes 0.5 seconds later). Because of the rounding, the real module frequency is higher by 0.8% than what is shown in the UI/report and retention times are increased by the same factor. The effect increases with the run time, e.g. a peak coming at 10 minutes would be displayed at 10:05 minutes.

This issue has been introduced with LC driver A.02.11 in 2015. It affects all DADs regardless of the CDS. The issue only becomes visible when comparing measurements run with affected drivers and non-affected drivers, but not e.g. between calibration and quantitation runs with the same software.

Temporary Solution:

n/a

Fix Information:

This has been fixed with driver version A.02.16.


KPR#:149949  Product:    A.02.12

Keyword: Dashboard

One-line Description:

Module stays offline after a configuration change using the "Modify" function

Problem:

If method resolution occurs due to a configuration change, after applying a modify function and the user did not accept this resolution within one minute, the module goes offline.

Temporary Solution:

Either accept the resolution within one minute or restart the CDS (Chromatographic Data System).

Fix Information:

n/a


KPR#:1578  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.01

Keyword: Data Analysis

One-line Description:

Reprocessing copy starting as a background window.

Problem:

When using "Reprocessing Copy" from the view menu, it may happen that the reprocessing session is hidden behind the Online session.

Temporary Solution:

You can minimize the online session to access the Reprocessing Session

Fix Information:

n/a


KPR#:1639  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.02

Keyword: Data Analysis

One-line Description:

Data System will not "Autoscale" a TCD data file to the correct peak

Problem:

Data analysis will not "Autoscale" a TCD data file.
AUTOSCALE autoscales to the first (smallest) peak. 

NOTE, there is no solvent, first peak at 0.798 minutes is very small, software identifies peak 4 at 2.158 minutes as the solvent.

Temporary Solution:

Full Scale works correctly.

Use Ranges can be made to work correctly.

Fix Information:

n/a


KPR#:1652  Product:ChemStation  ChemStation (G2070BA)  B.04.03

Keyword: Data Analysis

One-line Description:

Y-axis labeled incorrectly when loading GC signals acquired with MSD ChemStation

Problem:

When loading GC-signals acquired with the MSD ChemStation, the Y-axis is labeled: mAu. This should be pA.

The signal units are read directly from the rawdata file "FID1A.ch"
which are written by the acquiring software.

The acquiring software shows that mAU was written.
In order to be correct this, it must be fixed by the acquiring SW.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1654  Product:ChemStation  ChemStation (G2070BA)  B.04.03 SP1

Keyword: Data Analysis

One-line Description:

ChemStation B.04.03 [54] will not "Autoscale" the TCD data file

Problem:

There is no solvent peak and the first peak is very small so the software identifies the wrong peak as the solvent.  The Chromatogram is not autoscaled correctly.

Temporary Solution:

Full Scale works correctly.

Use Ranges can be made to work correctly.

Fix Information:

n/a


KPR#:1785  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Data Analysis

One-line Description:

C.01.05: no longer possible to print reports directly from the DA.M in Recalculate Last Result mode

Problem:

Beginning with C.01.05, the Last Result Mode was converted to the “read-only/review” mode which means it was no longer possible to generate a report after changing the DA.M.  The C.01.05 release introduced the possibility of saving the DA.M changes to a master method.

Temporary Solution:

n/a

Fix Information:

This workflow has been added back in OpenLAB CDS ChemStation C.01.06.


KPR#:1796  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Data Analysis

One-line Description:

Report template not found when reprocessing with a master method

Problem:

When a result set is analyzed with a master method, i.e a method from the method path, it will use a report template from the result set.
The template name is taken from the method. Since the template is not copied to the result set automatically, no report will be created.

Temporary Solution:

N/A

Fix Information:

That is the intended workflow. Users who intend to use master methods might want to use report templates that are not part of the result set.
The results of the analysis with different methods can be compared in a common template in the Review mode.


KPR#:1843  Product:OpenLAB CDS ChemStation Edition  M83xx  B.04.03 LC DSP

Keyword: Data Analysis

One-line Description:

Snapshot runs cannot be integrated manually

Problem:

Under specific circumstances it is not possible to integrate a snapshot run manually. The manual integration buttons are greyed out and the menu is also greyed out.
This issue occurs if a sequence container is loaded while the snapshot is taken in off-line ChemStation.

Temporary Solution:

The recommended workflow is:
- Double-click the single run node
- Take the snapshot

If you are in a situation where you encounter this issue:

- Double-click the single run node
- Double-click the run with file name SNAPSHOT.D

The manual integration events are available, then.

Fix Information:

Fixed in OpenLAB CDS ChemStation C.01.04.


KPR#:1863  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: Data Analysis

One-line Description:

ChemStation CDS client appears to freeze after hiding a save as dialog

Problem:

The following problem affects OpenLAB CDS Client (ChemStation) rev.  C.01.03 or higher.
The following workflow lead to a situation where a ChemStation terminal server client session appears to be frozen, where it is not:

Whenever downloading a result set from OpenLAB ECM to OpenLAB CDS ChemStation a warning message pops up in case where the same result set is already stored on disk.
A message pops up informing the user to save result set with a different name, as it does already exist on the client.
After pressing o.k., the SAVE AS dialog comes up and then it may jump behind the ChemStation window to become invisible.

This happens when either clicking the ChemStation window while the Save As dialog is open or if the previous info box got committed by a double-click. The second click brings the ChemStation window to the foreground.

While the 'save as ' dialog is waiting for a user's input the ChemStation appears to be frozen during the ECM download operation. Even pressing the ALT+TAB keys does not allow accessing the SAVE AS dialog.

Temporary Solution:

If the ChemStation windows was not maximized users could move the foreground window aside and regain access to the 'save as' dialog. 

If the ChemStation window was maximized: 
  - open the Windows task manager on the CDS client
  - Select the current instrument under the applications tab 
  - Press the SWITCH TO button

This brings the SAVE as dialog back to the foreground.

Fix Information:

Fixed in OpenLAB CDS ChemStation C.01.06.


KPR#:1879  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Data Analysis

One-line Description:

Sample parameters for sequence runs are not copied to a self-assembled result set

Problem:

When a self -assembled result set is created, Multiplier and Dilution factor and sample amounts are not copied to the new result set.
This is the intended behavior. Self-assembled result sets can contain also single runs. Therefore, the sequence table cells cannot be populated anyway. The creation of these virtual sequences is supposed to simulate a result set without a history.

Temporary Solution:

N/A

Fix Information:

No change planned.


KPR#:1884  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: Data Analysis

One-line Description:

Relative Retention Time calculation differs from the EP definition.

Problem:

ChemStation's Relative RetentionTime_EP calculation uses a formula different from the EP definition.

The formula should be  (RT-t0) / (RT(ref)-t0)

ChemStation calculates it as:  (RT-t0) / RT(ref)

Temporary Solution:

This issue is resolved with Hotfix 06 for C.01.04 and Hotfix 06 for C.01.05.

Fix Information:

Fixed in OpenLAB CDS ChemStation C.01.06.


KPR#:1897  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Data Analysis

One-line Description:

Japanese ChemStation: Intelligent report template settings are not getting saved

Problem:

In Japanese version the intelligent report setting selected from Specify Report option is not getting saved. It becomes blank after each single run, the intelligent report has to be selected again under "Specify Report" tab after each single run analysis.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLAB CDS ChemStation Edition C.01.07.


KPR#:1975  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: Data Analysis

One-line Description:

AIA export/import for MS-data does not work

Problem:

AIA-export of MS-Data with default parameter settings fails (with 'invalid paramter' error).

Once default parameters of AIA-export for MS-data are modified, later AIA-import of these previously exported MS-data fails (with 'can't get the variables from the AIA file').

Temporary Solution:

n/a

Fix Information:

No fix planned.


KPR#:1980  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: Data Analysis

One-line Description:

Selection of signals does not work in Japanese ChemStation

Problem:

The dropdown menu that allows selection of one signal in multi-signal data does not work in Japanese ChemStation.
When a signal is selected, an error occurs (parameter3, the name given was not found) and the software becomes unresponsive.

Temporary Solution:

Hotfix 01 for revision C.01.06 addresses this problem.

Fix Information:

N/A


KPR#:1999  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Data Analysis

One-line Description:

Negative spike can appear in some zoom range

Problem:

The smoothing algorithm in the display can cause artifacts for some curves in certain zoom ranges.
Chromatograms acquired with a low data rate are likely to be affected.

Temporary Solution:

Disable the smoothing algorithm:

1. Create a backup copy of the file C:\Windows\ChemStation.ini 
2. Open the file C:\Windows\ChemStation.ini with notepad.exe 
3. Add the following text "GGL_GDIP=0"(without the double quotes) in the section called [PCS] 
example: 
[PCS] 
GGL_GDIP=0 
UIFont1=Arial

Fix Information:

No fix planned


KPR#:2000  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Data Analysis

One-line Description:

Plate number and Resolution of negative peaks is not calculated

Problem:

In OLCDS Chemstation plate numbers and resolution are not calculated for negative peaks .
This is done intentionally.

Temporary Solution:

N/A

Fix Information:

Evaluation of negative peaks has been added functionality in ChemStation C.01.07 SR2 for the interactive tool and the extended performance report.


KPR#:2010  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: Data Analysis

One-line Description:

IR Sequence Summary Report is always created

Problem:

A classic sequence summary report is omitted when the Sequence or the run time checklist of all methods has Data Analysis disabled.
An IR sequence summary report will always be created, as soon as a sequence.acaml file is present in the sequence container. In this case the report will only contain acquisition information.

Temporary Solution:

If no report is required, do not select the option in the Sequence Outout tab.

Fix Information:

No change planned


KPR#:2049  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: Data Analysis

One-line Description:

Calibration time stamps may differ by a few seconds

Problem:

Due to internal update calls there may be more than one internal entry for one calibration update event. This results in time stamps on reports that may differ by up to five seconds. 
This is problematic in custom reports where results are grouped by or referenced to one calibration.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLAB CDS C.01.07 SR2.
Resolved in OpenLAB CDS C.01.07 SR1.


KPR#:2101  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: Data Analysis

One-line Description:

Bracketing calibrations are not  performed when runs other than samples are used in a sequence

Problem:

The documented procedure to run a sequence with bracketing involves only the calibration runs in the first sequence line(s) and the samples that are bracketed in the defined intervals.
Users that want to include blanks and control runs outside of the bracket have two undocumented options:

1)  Separated methods
After the line(s) that define the bracket there can be blanks, calibration runs and control samples with a different acquisition method. The running sequence will execute those runs first, followed by the run with the bracketing method. 
The update of the methods with the most current calibration method can be done from data analysis view.
This option works as expected.

2) Dummy Calibration runs
The other option was to have the same acquisition method all over the sequence. All the additional blanks and controls are disguised as calibration runs with RF set to No Update. Also those dummy runs are executed first. The disadvantage here is that a Control needs to be evaluated manually. 

This second option does not work as expected in C.01.06 and C.01.07. When a bracket calibration should be executed, the software switches to Replace calibration. It is documented in the run log.

Note: Easy Sequence does not support this workflow.

Temporary Solution:

The second option can still be realized, but the sequence table must be written differently.
It must be written in its rolled-out state. That is to say that every singe injection needs to be scheduled by its own line in the sequence table. The entries in the fields inj/location must be 1.
The Interval column is not used.
The cells for the RF Update must be set to Bracket.

Fix Information:

Resolved in revision OpenLAB CDS ChemStation C.01.06 Hotfix03.
Resolved in revision OpenLAB CDS ChemStation C.01.07 SR2.


KPR#:2151  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: Data Analysis

One-line Description:

6890 GC data acquired with ChemStation B.04.03 cannot be loaded with ChemStation C.01.07

Problem:

B.04.03 allowed bad target mass strings to be put in the sample.mac and migration to sample.xml throws exception:
"Caught System.FormatException, mscorlib,Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 inUpdateChromRegWithRefDataFilePaths= Input string was not in correct format".

Strange character is shown in the vial location.

Temporary Solution:

Addressed with Hotfix 01 for ChemStation C.01.07 SR2.

Fix Information:

Fixed in revision C.01.07 SR3.


KPR#:2161  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR1 HF01

Keyword: Data Analysis

One-line Description:

Display of fraction annotation in chromatogram depends on the signal options

Problem:

The fraction annotations in the purify task are only displayed for the multi chromatogram settings Separate and Full Scale. The green frames are not displayed for the other combinations. 
This affects the chromatogram window in Data Analysis view and the function "Print Selected Window". The annotations in classic reports are printed into the chromatograms.

Temporary Solution:

Addressed with Hotfix 01 for ChemStation C.01.07 SR2

Fix Information:

Fixed in ChemStation C.01.07 SR3.


KPR#:2171  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR2

Keyword: Data Analysis

One-line Description:

Fractions in MSD traces are only annotated for the first signal

Problem:

Fraction annotations are only drawn in Data Analysis view for fractions that are triggered from the MSD1 signal. A fraction that is triggered from the other available traces is not annotated on the screen.

Temporary Solution:

N/A

Fix Information:

Resolved in revision C.01.07 SR3.


KPR#:1845  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: Data Analysis , Programming

One-line Description:

Garbage characters can appear in English LCMS reports

Problem:

Some sample parameters from LCMS data files (like e.g. Operator Name) are not printed properly. Instead unreadable text appears, like a mix of Chinese and Japanese characters. Those parameters are incorrectly extracted from the data.ms files. 
If the data file also contains DAD traces, the sample parameters are taken from there. 
There is still the risk that other applications access the incorrect values from the LCMS objects.

Temporary Solution:

Fix planned for C.01.03.

Fix Information:

Fixed in C.01.04.


KPR#:1575  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.01

Keyword: Documentation

One-line Description:

HTML Help requires Internet Explorer revision 6.0.28.00.1106CO or higher

Problem:

The HTML Help requires Internet Explorer Rev. 6.0.2.800.1106CO or higher.
If a lower IE revision is used, it is possible that executing the 
'Reference' button on the top of the Help screen gives an 
error message: '...a Script Error ...'

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:2018  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: Documentation

One-line Description:

M8301-96025 Japanese references manual has wrong formula for PeakValleyRatio

Problem:

In the Japanese manual (M8301-96025)  the formula for the Peak/Valley ratio on page 37 is wrong:

H1 = H2, Peak valley ratio = H1/Hv (this is wrong. It should be H2/Hv)
and
H1 < H2, Peak valley ratio = H1/Hv

This is a misprint in the manual. The formula is used correctly in the software.

Temporary Solution:

For the correct formula please consult the reference manual in the ENU folder.
The formula und graphics can be found  on page 37.

Fix Information:

Resolved in OpenLAB CDS ChemStation C.01.07 SR2.


KPR#:2190  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR3

Keyword: Documentation

One-line Description:

Insufficient description of regression coefficient in the OpenLAB CDS ChemStation reference manual

Problem:

The OpenLAB CDS ChemStation reference manual states:  "The correlation coefficient is the square root of the regression coefficient and gives a measure of the fit of the calibration curve between the data points."  
The term regression coefficient is not correct in this context and should be replaced by coefficient of determination, known as r square.

Temporary Solution:

The calculation of the correlation coefficient r is formally described in chapter "Evaluating System Suitability" and shall be used instead of the verbal description.

Fix Information:

This will be corrected in a later issue of the reference manual.


KPR#:1917  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.01

Keyword: Easy Sequence

One-line Description:

Easy Sequence: Running back table headspace seq, select front table, add sample name, click back table and select cell causes seq to hang

Problem:

Submitted a sequence via Easy Sequence.

If the sequence table is opened during a running sequence and the user clicks on a cell and clicks ok, there is a lock placed on the selected sequence line.  The system now waits when it reaches the line where the cell was selected.  The headspace doesn't put a vial in the oven and remains ‘waiting’. The Chemstation never continues past the locked vial.

The system must be aborted.  The error is not cleared until the chemstation is shutdown and restarted and the GC and headspace hardware are power cycled.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:2014  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06 HF02

Keyword: Easy Sequence

One-line Description:

Error message  when Blank with Vial is entered in Easy Sequence Setup

Problem:

When a blank is defined in the Calibration tab of the Easy Sequence Setup, it will result in an error, if a vial location is specified.
 Error Object reference not set to an instance of an object 
The template cannot be saved. Blank without injection can be used without an error.
The same problem occurs for control samples.

Temporary Solution:

Leave the vial location empty. and save the template. In the Easy Sequence tab use Fill samples to populate the sequence. Enter a vial number in this screen.

Fix Information:

n/a


KPR#:2082  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: Easy Sequence

One-line Description:

Vial values not accepted for 96 well plate tray in Easy Sequence Setup

Problem:

Valid vial values not accepted for a LC instrument with 96 well plate tray in Easy Sequence Setup.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLAB CDS ChemStation C.01.07.


KPR#:1611  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.02

Keyword: ECM Integration

One-line Description:

Path definition in OpenLab Control Panel is not used in ChemStation

Problem:

The storage path that is entered in the control panel is not supposed to be the default storage location in ChemStation.
The storage path is related to EZChrom CDS projects.

Temporary Solution:

None

Fix Information:

No fix planned.


KPR#:1659  Product:OpenLAB CDS ChemStation Edition  M83xx  B.04.02

Keyword: ECM Integration

One-line Description:

The storage path for files in ECM is user-specific

Problem:

The LCDF storage path for saving methods to ECM is user specific.A user that logs on to ECM from different instruments will always save to "his" path by default.
While this is the intended behaviour, it can be confusing. Method developers would prefer a workflow that makes the path instrument specific.

Temporary Solution:

Check the folder path before uploading methods.
Consider including the instrument name in the folder name.

Fix Information:

Fix considered for a future revision.


KPR#:1667  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.01

Keyword: ECM Integration

One-line Description:

Cannot switch current ECM authentication to a different ECM server

Problem:

On a stand alone installation, the ECM authentication mode has been set.  Due to a hardware problem (or something else), the current ECM authentication mode must be switched to a different ECM server with a different account.
When the user tries to change the ECM authentication to a different ECM server and enters the new hostname, the administrator cannot be selected. The user is back on the previously configured ECM system.

Temporary Solution:

A workaround is to set authentication mode to none and then go to the new ECM server.

Fix Information:

N/A


KPR#:1672  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.02

Keyword: ECM Integration

One-line Description:

it is not possible to remove AIC from networked workstation

Problem:

If a workstation is removed from a networked system, the AIC remains in OpenLAB Shared Services and cannot be removed.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1794  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: ECM Integration

One-line Description:

ECM user licenses not released when user is changed in OLCDS ChemStation

Problem:

A user change in ChemStation does not trigger the release of ECM user licenses. The system could run out of licenses.

Temporary Solution:

Fixed in C.01.05 Hotfix 02.
Fixed in C.01.04 Hotfix 05.

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1814  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: ECM Integration

One-line Description:

In file information of a datafile the Operator name shows as "Disconnected"

Problem:

The Acquisition Operator name in the file information of Datafile shows as " Disconnected" when a user change is performed right before an injection.

Temporary Solution:

In IR templates the Submission Operator can be reported.

Fix Information:

n/a


KPR#:1818  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: ECM Integration

One-line Description:

Submitting multiple sequences to queue, the User token in upload path is resolved to current user - not to submit user

Problem:

When submitting multiple sequences to the sequence queue, each sequence data path containing the <user name> token will be resolved to the currently logged in user.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLAB CDS C.01.07 SR2.
When submitting multiple sequences to the sequence queue, each sequence data path containing the <user name> token will be resolved to the user that submitted the sequences.


KPR#:1833  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: ECM Integration

One-line Description:

In Sequence Parameters dialog a missing backslash of remote data path needs to be corrected.

Problem:

By OpenLAB ChemStation Edition C.01.04 the requirement for ECM's remote data path (LCDF) became more strict than before. If for editing the Sequence Parameters dialog is opened, and a backslash at the LCDF's begin is missing, the builtin check of this dialog-box will demand a manual correction by the user. This can happen especially once loading a sequence template file from an earlier version of OpenLAB ChemStation Edition.

The later release of OpenLAB ChemStation Edition (like e.g. C.01.05) will tolerate and correct the missing leading backslash at ECM's remote datat path (LCDF) in Sequence Parameters dialog automatically.

Execution of sequences by OpenLAB ChemStaation Edition is not affected. I.e. sequence templates do NOT have to be corrected, neither for sequence execution nor for sequence reprocessing.

Temporary Solution:

Leaving the opened Sequence Parameters Dialog by OK is interdicted until all parameters are in valid ranges. This now for OpenLAB ChemStation C.01.04 requires the remote data path (LCDF) for ECM to start with a leading backslash. If at some sequence template (e.g. from an earlier version of OpenLab ChemStation Edition) this character was missing, it now has to be inserted. Only then the Sequnece Parameters dialog can be successfully closed and left with OK-button.

Fix Information:

n/a


KPR#:1844  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: ECM Integration

One-line Description:

Single runs in self-assembled data sets cannot be integrated

Problem:

When runs from outside are added to a result set (self-assembled data set), these runs cannot be manually integrated in a compliant workflow.
The ECM conditions are "Upload after every modification". As this additional run is not part of the original result set, it cannot be uploaded as a new version of the sequence. Therefore no modification is allowed.

Temporary Solution:

Migrate the self-assembled data set to a self-assembled result set. This will be uploaded as version 1 of a new result set.

Fix Information:

This is the intended behaviour. No change planned.


KPR#:1856  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: ECM Integration

One-line Description:

Instrument access rights are not enforced after user change

Problem:

OpenLAB Shared Services allows setting access privileges per user and instrument.
Users without access rights cannot start an instrument. During a user change it is, however, possible for a user without the privilege to log on to an open session.

Temporary Solution:

This issue is resolved in OpenLAB CDS ChemStation C.01.03 Hotfix 09, C.01.04 Hotfix 06 and C.01.05 Hotfix 04.

Fix Information:

Fixed in OpenLAB CDS ChemStation C.01.06.


KPR#:1867  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: ECM Integration

One-line Description:

Incomplete Result Set package (sc.ssizip) was sent to ECM: versions do not contain the data files

Problem:

Incomplete Result Set package (sc.ssizip) was sent to ECM. The incomplete ssizip package is caused by a specific character in the method name (e.g. DLX-ENANTIOMERIC-33℃.M). The degree symbol (℃) in the method name causes the Dynazip compression tool to fail and stop, resulting in an incomplete package uploaded to OpenLAB ECM. 

As long as the ChemStation is not closed, the local copy was available and was reprocessed to create additional versions.  Each of these versions also was missing data since the compression failed again on the special character.  The option "Cleanup Data on Shutdown" was selected, so the local copy of the data was also deleted when shutting down the ChemStation.  In such a case, the data was lost and can't be recovered.

The following error was observed:  DynaZip UnZIP Error: Error creating output file.

Temporary Solution:

Special character usage in file names must be avoided.  Refer to the Concepts Manual.

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1873  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: ECM Integration

One-line Description:

Instrument access rights are not enforced after user change

Problem:

OpenLAB Shared Services allows setting access privileges per user and instrument.
Users without access rights cannot start an instrument. During a user change it is, however, possible for a user without the privilege to log on to an open session.

Temporary Solution:

n/a

Fix Information:

This issue is resolved in OpenLAB CDS ChemStation C.01.03 Hotfix 09 and C.01.05 Hotfix 04.
The issue will be resolved in the next minor revision following C.01.05.


KPR#:1893  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: ECM Integration

One-line Description:

OLCDS Chemstation - DynaZip Zip error in ECM Queue management

Problem:

ECM queue management shows an entry “Unable to upload <~~XXX.D.SSizip> The system cannot find the file specified.(error -27) and when clicked process queue getting DynaZip Zip error”.

Temporary Solution:

The Dynazip error is a consequence of something else that went wrong first. Typically trying to upload a result where the path either does not exist, or exceeds the maximum path length. Avoid these situations.

Fix Information:

Fixed in OpenLAB CDS ChemStation C.01.06.


KPR#:1901  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 HF03

Keyword: ECM Integration

One-line Description:

Result Sets with a % in the folder name cannot be uploaded to backend storage

Problem:

Unique folder names must not contain the % character. The upload to Data Store fails with a message "Connection to Remote Storage is broken"

Temporary Solution:

N/A

Fix Information:

N/A


KPR#:1912  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03 HF09

Keyword: ECM Integration

One-line Description:

ECM upload may fail with warning:  Could not read VCS insformation for 'C:\Chem32\1\VcsCache\

Problem:

Under some rare circumstances the upload of result sets to ECM may fail with error message 
         "Could not read Vcs information for 'C:\Chem32\1\VcsCache\ShouldBeHidden\<file identifier> .

This error can be observed in cases where the file got uploaded successfully, but the upload command file did not get deleted.
The system generated deletion of a file may happen if the file is currently accessed by another process or the PC is shutdown unexpectedly. 

Real-time protection and on-access scanning anti-virus software is the most likely cause for this unexpected file access.

Temporary Solution:

The likelihood of this error can be reduced by introducing controlled shutdown procedures for Workstations and Acquisition Controllers and by excluding the \\chem32 installation directory from "on-access" virus scanning - as generally recommended for OpenLAB CDS ChemStation.
Virus scanning should be done on a scheduled basis while the OpenLAB CDS ChemStation application is closed.

Fix Information:

There is currently no design change planned.


KPR#:1925  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: ECM Integration

One-line Description:

incomplete versions of result sets are uploaded to the back end storage.

Problem:

Certain situations are possible where incomplete versions of result sets are uploaded to the backend storage. This affects all ChemStation versions with ECM or Data Store.
 These situations are triggered by the way that online and offline versions of the same instrument are aligned. A workflow is likely to provoke such a situation, when the same result set is loaded in both sessions at the same time.

Temporary Solution:

Avoid situations that trigger a forced upload. Save all methods, sequences and manual integrations, both in offline and online, before closing either session.
Or in other words: Don't close one of the sessions, while the upload barrel in either of the sessions is still yellow.

Hotfix 08 for CHemStation C.01.05 addresses this problem.

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1939  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: ECM Integration

One-line Description:

File permissions set incorrectly after backup on OpenLAB Secure Workstation

Problem:

Under certain conditions a situation can occur where the file permissions are not applied correctly after a backup of a Secure WorkStation.
The following scenario leads to a situation where non-admin users can delete files:

After a disk failure the system was restored from an image of the operating system. The OpenLAB CDS Secure ChemStation Workstation has been reinstalled, the folder structure for Data Store is created manually. After that the backup from Data Store is restored.
In that case the permissions for the files is not propagated properly.

Temporary Solution:

A script is available on disk 2 of the OpenLAB installation media.
Script and documentation to apply the correct file permissions are located in the Support\Tools folder.

Fix Information:

n/a


KPR#:1987  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 HF06

Keyword: ECM Integration

One-line Description:

ECM data path status in ChemStation C.01.05 (41) HF6 is not always updated correctly

Problem:

Subject: ECM data path status in ChemStation C.01.05 (41) HF6

The workflow on the installed Networked Workstation system is the following:

The data acquisition is running on the ChemStation workstation. This means that the displayed status of the ECM data path is irrelevant for this. 
Then once the sequence is ready and the data file is completed the connection to the ECM-server is re-established and the data transfer will start.  
As we know, the upload of the data to ECM is working without issue so it can be concluded from this that all is working correctly in the background.  It is just the UI that isn’t being updated correctly.

Temporary Solution:

The validity of the measured data is not at risk by this update problem!  The status update also does not cause any kind of data loss.

Fix Information:

No timeframe is currently available for any code change to address the status issue.


KPR#:1992  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: ECM Integration

One-line Description:

ChemStation with no access to any menu or icon.

Problem:

Distributed System C.01.06 plus ECM 3.4.1
ChemStation with no access to any menu or icon. A different window remains open behind current ChemStation and user cannot access it.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLAB CDS ChemStation Edition C.01.06 HF01.
Resolved in OpenLAB CDS ChemStation Edition C.01.07.


KPR#:1997  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: ECM Integration

One-line Description:

ECM path not recognized in preferences after upgrade

Problem:

After an upgrade of the OpenLAB CDS software it is recommended to check the server path in the preferences (transfer settings).
There have been cases where the LCDF path was not recognized.  An error tool tip stated: 
" is not a valid target path.
although the path in the dialog was valid.

Temporary Solution:

Re-enter the path and OK the dialog.

Fix Information:

No fix planned.


KPR#:2004  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: ECM Integration

One-line Description:

Sequence name using special characters does not upload to ECM

Problem:

In Preferences, special characters are used in the sequence name pattern, for example  ECM-seq3#$%19-19-15.
Run the sequence.

The sequence completes and can be seen in tree view in chemstation.  The sequence does not upload to ECM and remains in the queue.

Temporary Solution:

Special characters cannot be used in the sequence name.

Fix Information:

No Fix Planned.


KPR#:2019  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: ECM Integration

One-line Description:

Wrong take over message can be displayed in a Distributed System when a user had online and offline session

Problem:

When in a Distributed System one user is launching an online and the corresponding offline session and a second user is taking over the online session, the takeover message for the first user might name the wrong user depending on the system usage rate

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:2050  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: ECM Integration

One-line Description:

The Upload path can edited for a running sequence

Problem:

When a running sequence is paused, it is possible to access the Sequence Parameters and make changes to the upload path to Data Store or ECM.
The changes are not accepted, but the user receives no feedback.

Temporary Solution:

Fixed in C.01.06 HF 03
Fixed in C.01.07 SR1. 
The sequence path of a paused sequence is greyed out in the Sequence Parameters.

Fix Information:

Resolved in OpenLAB CDS ChemStation C.01.07 SR2.


KPR#:2058  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: ECM Integration

One-line Description:

Sequence not uploaded to the correct location in backend after user change

Problem:

When the user changes during a sequence run and the upload path contains the user name, the upload path will change as well. The complete result set will upload to the path corresponding to the last user. The paths in reports of earlier runs will not be correct.

Temporary Solution:

Fixed in C.01.07 SR1. The name of that user will be used that submitted the sequence.

Fix Information:

Fixed in C.01.07 SR1. The name of the user that submitted the sequence will be used in the path location.


KPR#:2076  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: ECM Integration

One-line Description:

Queue maintenance after shutdown could conflict with short inactivity lockout

Problem:

The maintenance of the upload queue (delete after shutdown, waiting for uploads) could take more than 1 minute. A short inactivity lockout can lead to a conflict. The result can be an incomplete shutdown and/or remaining orphan files in the queue.

Temporary Solution:

Increase the inactivity lockout time to 10 min.

Fix Information:

Resolved with C.01.06 HF03.
Resolved in OpenLAB CDS ChemStation C.01.07 SR2.


KPR#:2094  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: ECM Integration

One-line Description:

Runs in a sequence with bracketing can be accessed too early

Problem:

While a sequence is still acquiring, the runs in progress are not yet accessible in data analysis view. The lock on the active run is lifted, when data analysis is finished. 
This is not true for runs in sequences with bracketing. Samples inside a calibration bracket can be loaded and e.g. manually integrated, before they are ready for processing. There is no mechanism in place to react on the delayed analysis that is used with bracketing.

Temporary Solution:

No change planned. Activating Results Audit Trail will create a record of the manual integration.

Fix Information:

No change planned.


KPR#:2113  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR2

Keyword: ECM Integration

One-line Description:

Sequence/single runs manually uploaded to ECM still shows the asterisk

Problem:

The asterisk will not be removed if the data is manually uploaded by using right-click save data.  This action does not use the queue to upload data and is not recommended as it can easily create versions that are out of sync.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:2115  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 SP1 HF02

Keyword: ECM Integration

One-line Description:

Number of function arguments is invalid when loading data from backend

Problem:

After the installation of the C.01.05 SP1 HF2,
the following error pops up when trying to download data from data back-end (DA View -> ECM/DS -> Load Data...):
 
Data Store Error
<< Number of function arguments is invalid >>
occurred in Function VC_IsChemStoreMigration Code 41328
Please check your Data Store connection.

Temporary Solution:

The message box can be closed and the loaded data can be processed as usual.

Fix Information:

Resolved in C.01.05 SP1 HF3.


KPR#:2127  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: ECM Integration

One-line Description:

Files names  containing special characters are scrambled after downloading SSIZIP from Data Store / ECM

Problem:

File names containing special characters are internaly renamed during creatiion of the SSIZIP archive. Examples are ü, ß, ñ, æ from the character set of certain languages.
A method with such a name can be created, saved, used in acquisitions and in sequence reprocessing without problems. A result set containing the method will upload to the back end storage correctly.
After a download it shows that the exotic characters in the file name have been replaced by another character form extended ASCII set.

Temporary Solution:

Use file names containing only characters from  the 26 standard character set

Fix Information:

Fixed in OpenLAB CDS ChemStation C.01.07 SR2.


KPR#:2135  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: ECM Integration

One-line Description:

Shortutl.mac needs modification to show the ECM path

Problem:

Shortutl.mac needs modification to show the ECM path

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLab CDS ChemStation C.01.08.


KPR#:2155  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 HF03

Keyword: ECM Integration

One-line Description:

Notification for data not uploaded to database backend not clear

Problem:

Result sets and single runs get marked with a green icon once the upload to the database backend has been triggered. When the connection to the database backend is lost or broken, the user is notified that single runs and sequences are waiting in the upload queue by a small lightning bolt in right hand corner.  Users easily missed this notification that there are runs waiting in the queue.   Users would assume the transfer occurred because they see the green icon.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLAB CDS ChemStation C.01.07 SR2.  

An Asterisk is now added to the green icon and indicates a pending transfer of data (result sets and single runs).  This feedback is shown in the Data Tree and the Navigation Table.


KPR#:2162  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR2

Keyword: ECM Integration

One-line Description:

Path Preference issue with C.01.07 SR2 and ECM LCDF-applied role

Problem:

For an ECM user assigned LCDF-based access, the following is noted from an OLCDS instrument session:  unable to assign Path Preference in Sequence Parameters.
Error:   "Transfer settings are not correct. No permissions to write to ECM path" indicated with OLCDS/ECM integration for ECM -> Preferences

The same user added to the system-wide ECM role does not exhibit this behavior.
This issue has not been noted on a base C.01.07 installation and is specific to C.01.07 SR2.

Temporary Solution:

Fixed in C.01.07 SR2 HF01

Fix Information:

Resolved in OpenLAB CDS ChemStation C.01.07 SR3.


KPR#:2174  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR2

Keyword: ECM Integration

One-line Description:

Sequence upload to ECM leaves an incomplete progress bar, ECM Uploading in Process

Problem:

There have been cases where the progress bar for an upload to ECM did not disappear after the upload was complete. This holds up the progress of the online session. 
The root cause is a bottleneck in the processing of internal messages. The risk for this situation increases with the size of the sequence and the complexity of reports.

Temporary Solution:

n/a

Fix Information:

Fixed in revision C.01.07 SR3


KPR#:149823  Product:LC and CE Drivers  RC 1200.NET  A.02.02

Keyword: ELSD Driver

One-line Description:

ELSD G4218A can not handle change of Sample Time during run

Problem:

With Rc.Net driver internal filters of ELSD G4218A get confused by change of "Sample Time" during run.

Temporary Solution:

n/a

Fix Information:

fixed with LC Drivers A.02.03


KPR#:149825  Product:LC and CE Drivers  RC 1200.NET  A.02.03 SP1

Keyword: ELSD Driver

One-line Description:

The ELSD method cannot be called by a right-click from the context menu

Problem:

In the method and run control view the ELSD has its own dashboard item. Unlike other modules in an RC.Net configuration the instrument setup is not available by right-clicking on it.

Temporary Solution:

Use the instrument menu to have access to all modules, including the ELSD.

Fix Information:

No fix available.


KPR#:149856  Product:LC and CE Drivers  RC 1200.NET  A.02.08

Keyword: ELSD Driver

One-line Description:

Runtime of a G4218A ELSD cannot be changed during a run

Problem:

The runtime of a G4218A ELSD cannot be changed explicitly during a run. However there are software mechanisms which implicitly change a run time, e.g. the function "ignore missing vessel" of an autosampler normally stops the run after some seconds if no vessel is present. In case of an G4218A ELSD this does not work and the run uses the full specified run time.

Temporary Solution:

A single run may be stopped manually.

Fix Information:

n/a


KPR#:149862  Product:LC and CE Drivers  RC 1200.NET  A.02.08

Keyword: FLD Driver

One-line Description:

FLD G1321 Scan ranges and threshold under certain conditions not available

Problem:

Scan ranges and threshold under certain conditions not available.

Temporary Solution:

n/a

Fix Information:

Solved with LC & CE Drivers A.02.08 SP1


KPR#:1608  Product:ChemStation  ChemStation (G2070BA)  B.04.03

Keyword: GC ACQ

One-line Description:

FetchCPVar Cannot Talk to Application Error

Problem:

Start up Chemstation, but no instrument or sampling diagrams are shown.  
FetchCPVar Cannot Talk to Application Error occurs.

Systems use 7683 ALS.

Temporary Solution:

n/a

Fix Information:

Fixed in revision B.04.03 DSP1.


KPR#:1628  Product:ChemStation  ChemStation (G2070BA)  B.04.03

Keyword: GC ACQ

One-line Description:

FetchCPVar Cannot Talk to Application Error

Problem:

Open an online session, initial or any subsequent try. This results in a benign pop-up error:  'FetchCPVar cannot talk to application'.

Temporary Solution:

n/a

Fix Information:

Fixed in B.04.03 DSP1 [54].


KPR#:1630  Product:ChemStation  ChemStation (G2070BA)  B.04.03

Keyword: GC ACQ

One-line Description:

Column compensation cannot be started from the Data System with 68xx RC.NET

Problem:

Column compensation (comp) cannot be started from the Data System with 68xx RC.NET

Temporary Solution:

Column compenstation must be started via the GC keyboard.

Fix Information:

No Fix Planned.


KPR#:1683  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.02

Keyword: GC ACQ

One-line Description:

OpenLab CDS, C.01.02, 7820A run continues when STOP on 7820A is pressed

Problem:

A manual injection is done and if the STOP on the 7820A front panel is selected, the GC stops (and resets the initial GC settings) but the chemstation continues.

When the STOP button is pushed on the 7820A, the "current logbook" reports the end of run correctly, and reports the system is running data analysis but does not go into Data Analysis right away.

If this is a 30 minute run, and the STOP button is pressed on the 7820A after 10 minutes, AND YOU WAIT 20 more minutes until the Chemstation gets to the end of the run, a report is generated.  

The system appears to hang up waiting on the expected run time.

Temporary Solution:

Workaround is to use STOP run from the software.

Fix Information:

n/a


KPR#:1868  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: GC ACQ

One-line Description:

After switching the injection source from front to back it is no longer possible to change the counter part of the Prefix/Counter naming scheme

Problem:

After executing a number of runs and then switching the injection source from front to back or vice versa it is no longer possible to change the counter part of the Prefix/Counter naming scheme. Even if you type a new counter, the next injections will always start with counter 000001.

Temporary Solution:

n/a

Fix Information:

Resolved in revision C.01.05 Hotfix05.


KPR#:1887  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: GC ACQ

One-line Description:

After switching the injection source from front to back it is no longer possible to change the counter part of the Prefix/Counter naming scheme

Problem:

After executing a number of runs and then switching the injection source from front to back or vice versa it is no longer possible to change the counter part of the Prefix/Counter naming scheme. Even if you type a new counter, the next injections will always start with counter 000001.

Temporary Solution:

Resolved in revision C.01.04 Hotfix06 and C.01.05 Hotfix05.

Fix Information:

Fixed in OpenLAB CDS ChemStation C.01.06.


KPR#:1986  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: GC ACQ

One-line Description:

GC Back injector only used, the sequence specified volume is ignored and the method setting is used

Problem:

The injection volume specified in the sequence table is ignored when only the back injector is used.  It is not possible to override the injection volume specified in method when using the back injector.  The report for the back injector will include the injection volume that was specified in the sequence table which is not correct.

Temporary Solution:

In sequences with only back injections set the injection mode to dual simulaneous. The execution of the sequence will not change, but the volume override will be accepted.

Fix Information:

This issue has been resolved in OpenLAB CDS ChemStation Edition C.01.06 Hotfix 02.


KPR#:2066  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 HF09

Keyword: GC ACQ

One-line Description:

Wrong Error Message Used When GC Method Download Fails

Problem:

In the early sequence start phase, when the method cannot be downloaded to the instrument due to any reason a misleading error may occur, titled “Current Logbook File xxxxxxxxx.LOG” with the body “RUN.LOG file already opened”. It should report "Attempt to download method to GC failed" instead.

Temporary Solution:

Fix the Upload Problem Root Cause and Reboot the AIC

Fix Information:

Resolved in OpenLAB CDS C.01.07 SR2.


KPR#:2103  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06 HF09

Keyword: GC ACQ

One-line Description:

Instrument session continues to run in background after session is closed

Problem:

When an instrument session is closed, the ChemMain.exe process continues to run in the background when an instrument connection isn't made or lost. This can lead to multiple ChemMain.exe processes running at the same time causing performance issues.

Temporary Solution:

Close the ChemMain.exe process using Task Manager.

Fix Information:

Fixed beginning in GC Driver version A.02.05.024.


KPR#:1966  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: GC ACQ , SEQ

One-line Description:

Sequence stops for no apparent reason

Problem:

When data is acquired on instruments with independent time regimes, conflicting run states can be interpreted as the end of the sequence. The sequence log will show a normal sequence finished entry although more runs were expected to follow.
If the sampler continues the sequence on its own, the remaining runs are acquired as single runs.

Temporary Solution:

Combine the sequence runs and all single runs that are supposed to be part of it into a self-assembled result set for analysis and storage purposes.

Fix Information:

Resolved in revision C.01.06


KPR#:150035  Product:LC and CE Drivers  RC 1200.NET  A.02.17

Keyword: Globalization

One-line Description:

Content of localized Online Help texts may not be complete (Japanese, Chinese and Portuguese version)

Problem:

The version of the Online Help published with LC driver version A.02.17 SI32 has some incomplete pages when using the Japanese, Chinese or Portuguese version. This results in texts where keywords like module names are missing in the continuous text.

Temporary Solution:

Temporary workaround: The English help files are not affected. They can be browsed manually and used for reference.

Fix Information:

The issue will be fixed with the release of driver A.02.18.


KPR#:150072  Product:LC and CE Drivers  RC 1200.NET  A.02.18

Keyword: Globalization

One-line Description:

Flow Modulator requires regional settings in English

Problem:

The Flow Modulator dashboard requires the regional settings in english. If the regional settings are set to German, the values set in the method graphical interface are multiplied by a factor of 100 and 1000, respectively. This  results in incorrect split ratios and dilution factors.

Temporary Solution:

This issue can be circumvented by setting the system language to English (US).

Fix Information:

Fixed with driver version A.02.19.


KPR#:149973  Product:LC and CE Drivers  RC 1200.NET  A.02.14

Keyword: Globalization,Pump Driver

One-line Description:

Pressure range settings may seem to change when using unit psi

Problem:

If the pressure unit psi is used for minimum or maximum pressure, the value seems to change if the setting is stored on the instrument (usually a pump module) after re-opening the user interface. This is due to a rounding of numbers, as values are internally always stored in unit bar.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:90  Product:Headspace Driver Software  G292xAA  B.01.01

Keyword: Headspace

One-line Description:

Methods Must be Stored on the C Drive

Problem:

The headspace sampler will run a method, but it will not run a sequence if the methods are saved to a location other than C:\ 
This defect affects all headspace hardware models running with B.0x.0x series headspace Sampler Software.

Temporary Solution:

The C Drive must be selected.

Fix Information:

Point patch available for B.04.03 SP1 [87].

This is fixed in C.01.04 OpenLab CDS.


KPR#:164  Product:Headspace Driver Software  G2922AA  B.01.01

Keyword: Headspace

One-line Description:

Injection Volume is reported as 0 uL or blank in report for headspace

Problem:

Request to report the real loop volume in the data report whatever an uncalibrated or calibrated loop is installed.

Temporary Solution:

n/a

Fix Information:

The problem was fixed in B.01.07. The injection volume shown in the analysis report changes along with the loop size configured in 7697 Configuration , and independent with the injection volume input in the sequence table.


KPR#:171  Product:Headspace Driver Software  RC.Net  B.01.07

Keyword: Headspace

One-line Description:

ChemStation crashes on start-up if the headspace is in an error state

Problem:

The ChemStation crashes on start-up if the headspace is in an error state.

Temporary Solution:

n/a

Fix Information:

The problem was fixed in B.01.08


KPR#:179  Product:Headspace Driver Software  G2924AA  B.01.07.2

Keyword: Headspace

One-line Description:

7697A temperature(Oven,loop and Tr line) loaded with  the method parameters of line 1 after the end of the sequence.

Problem:

Customer uses the cool method for the last line of the sequence.
They want to automatically lower the temperature after end of sequence.
7697A temperature(Oven,loop and Tr line) loaded with  the method parameters of line 1 after the end of the sequence.

Temporary Solution:

N/A

Fix Information:

Fixed in Headspace driver B.01.07.03


KPR#:1618  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.02

Keyword: Initialization

One-line Description:

Sporadically launch of an online session will not proceed

Problem:

Sporadically the launch of an online session will not proceed in a networked setup.

Temporary Solution:

Launch the online session a second time. The second attempt usually works.

Fix Information:

No fix planned


KPR#:1869  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 HF03

Keyword: Initialization

One-line Description:

ChemStation does not initialize when system paths are not accessible

Problem:

During startup the paths for data files, master methods and sequence templates are initialized. When one of these paths is not accessible (because it was pointing to a USB stick or a network location) the software does not initialize correctly.

Temporary Solution:

Use only local paths. Especially the data path must not be on the network to avoid corrupted data during acquisition.
In case the above situation has happened, edit configuration of the instrument in control panel and set a local path.

Chemstation does not support networked file sharing.

Fix Information:

n/a


KPR#:1898  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Initialization

One-line Description:

Software does not initialize properly when the last method used, was located on an unaccessible drive

Problem:

The ChemStation attempts to load the method that has been active when the last session was closed.
If such a method was located on a network drive or a USB device and this drive is not connected during startup, the session will not initialize properly.

Temporary Solution:

Enable the missing path by re-attaching the external drive.

Fix Information:

Fixed in OpenLAB CDS ChemStation C.01.06.


KPR#:1959  Product:OpenLAB CDS ChemStation Edition  M83xx  N/A

Keyword: Initialization

One-line Description:

Running processes can prevent instruments from being deleted

Problem:

Instruments can be deleted in OpenLAB Control Panel although there might be processes still acessing the instrument folder. The open processes or file access operations can interfere with the delete process. This can cause problems when another instrument is added.

Temporary Solution:

The cleanest way to remove an instrument is after a reboot.
On an AIC an administrator needs to check whether there are still processes running in the task manager that belong to this instrument. Stop these processes before deleting an instrument.

Fix Information:

N/A


KPR#:2023  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: Initialization

One-line Description:

Misssing GC license message even though system has enough GC licenses

Problem:

It has been observed that a misleading message about missing licenses can appear, when instrument sessions are taken over in a distributed system.
There are enough licenses and the transfer of the session works, but a message box claims that not eough licenses are available.

Temporary Solution:

Accept the message box with either Cancel or OK. The session takeover will proceed.

Fix Information:

N/A


KPR#:2032  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: Initialization

One-line Description:

Misleading message about missing license during session takeover

Problem:

Cases have been observed where a misleading message has popped up during a session takeover. The message claimed that the system ran out of instrument licenses. The number of active licenses did, however, match the open sessions.

Temporary Solution:

OK the message box. The session takeover will proceed.

Fix Information:

N/A


KPR#:2100  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR1

Keyword: Initialization

One-line Description:

“Autostart Macro failed, error #999 occurred”

Problem:

“Autostart Macro failed, error #999 occurred” error message when starting ChemStation. It is not possible to successfully start an offline or online session.

Temporary Solution:

With most autostart errors the situation can be resolved by removing the configuration files in the instrument folder.
In the instrument folder (Chem32\X\) there are subfolders for DATA, METHODS, etc...
There are also single files that store recent activities for a faster startup. 
Rename those single files. Typically there is a Config.reg, Conf_Off.reg, and other files with the extensions config, mth or xml. Rename them by adding the extension   .old.
The files are rebuild after the next successful start of a session.

In at least one case incomplete entries were found in the ChemStationPerInstrumentSettings.config file.

Do not rename or delete other files or folders.

Be aware that for LC applications the config.reg file contains the information for the columns. On systems without column tags the column data has to be entered manually. More complex entries about hardware configurations (LC module clusters) are written to the file RapidControlInstrumentConfig.xml. It can save time to leave these two files untouched first and rename only the others.

There have been other cases, where user specific files were corrupted. The files in question are called user.config and are stored in the application data. (AppData\local\\Agilent_Technologies\...\userconfig).
On a workstation these files are user specific, while on an AIC they are instrument specific. They can be renamed to user.old as well. This results in a reset of some settings like the columns visible in a sequence table.

Fix Information:

For future revisions it is planned to provide a better error message at startup. A self-repair of the initialization files is not possible.


KPR#:2158  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR2

Keyword: Initialization

One-line Description:

A configuration change to one of the DA-only  instruments causes configuration panel to pop-up every session start

Problem:

The configuration of DA-only instruments contains the option to use or not use Intelligent Reporting and also AddOns like spectra analysis.
Changing the default can lead to the situation that the configuration panel pops up at every start of a session. The panel offers the configuration of instrument hardware like a 35900 ADC or an ELSD detector. The dialog can be cancelled or accepted and the offline session will start normally. The dialog will, however, pop up again at the start of the next session.

Temporary Solution:

Add the configurable module to the list of selected modules..

Fix Information:

No fix planned.


KPR#:22  Product:OpenLAB Data Store  OpenLAB Data Store  A.01.01

Keyword: Installation

One-line Description:

FTP protocol is enabled by default on OpenLAB Data Store A.01.02 systems

Problem:

When OpenLAB Data Store A.01.02 is installed, any user configured in OpenLAB Shared Services for Instrument operation has the possibility to authenticate to the Data Store File system with their credentials. OpenLAB CDS makes sure that file uploads are maintained by the audit trail of Data Store. Users can also upload files via FTP connection directly to Data Store (without OpenLAB CDS). With the FTP connection enabled, it is possible to bypass the Data Store versioning features and overwrite existing files in Data Store without any audit trail notification.

Temporary Solution:

To disable Data Store FTP server "ftp.enabled" parameter in C:\Program Files (x86)\Agilent Technologies\OpenLAB Data Store\tomcat\shared\classes\alfresco-global.properties should be set to "false".

Fix Information:

FTP and FTPS  Upload are supported with OpenLAB Data Store A.02.02 or later


KPR#:42  Product:OpenLAB Data Store  OpenLAB Data Store  A.02.02

Keyword: Installation

One-line Description:

OpenLAB Control Panel does not open after upgrading Windows Server 2008 R2 to Windows Server 2012 R2

Problem:

OpenLAB Control Panel does not open after upgrading Windows Server 2008 R2 to Windows Server 2012 R2.
The following error message is shown "Could not load type 'System.Runtime.Diagnostics.ITraceSourceStringProvider' from assembly 'System.ServiceModel.Internals, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf385ad364e35"

Temporary Solution:

n/a

Fix Information:

Affected revision(s): OpenLAB CDS A.02.02

Microsoft .Net Framework 4.5.2 needs to be applied to fix the issue


KPR#:45  Product:OpenLAB Data Store  OpenLAB Data Store  A.02.01

Keyword: Installation

One-line Description:

Not possible to uninstal DataStore in a Secure WorkStation after doing a repair

Problem:

In a Secure WorkStation, after trying a repair installation from the Maintenance section of the DVD, it won't be possible to uninstall the application. It will fail during the Data Store uninstallation.

Temporary Solution:

n/a

Fix Information:

Affected revision(s): Secure WorkStation for OpenLAB CDS ChemStation Edition Rev C.01.06 and C.01.07

Repair installation from the DVD is not supported for OpenLAB Data Store. Repair installation needs to be started from the Start | All programs menu. if the Repain has already been performed using the DVD, follow the procedure below to unstall the application

1. Check on the installed system if DSInstLoader.exe exists under – <InstallLocation>\OpenLABCDSBackup\ol-dsbackup\DataStore\Server\DSInstLoader.exe  (e.g. C:\Program Files (x86)\Agilent Technologies\OpenLABCDSBackup\ol-dsbackup\DataStore\Server\DSInstLoader.exe)

2. If this does not exist, then create the folder –  <InstallLocation>\OpenLABCDSBackup\ol-dsbackup\DataStore\Server. 

3. Mount ‘ol-ds’ disk and locate folder – ‘DataStore\Server’ and copy the following files from this location to the folder created in Step #2
    • Agilent.OpenLab.DataStore.InstallerSupport.dll
    • DSInstLoader.exe
    • InstallerSupport.dll
    • Microsoft.Deployment.WindowsInstaller.dll
    • OpenLabDataStore.dll

4. Run the Uninstall wizard


KPR#:1627  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.02

Keyword: Installation

One-line Description:

AIC ports not opened for 7890A acquisition

Problem:

It was not possible to run any 7890A from either the client or AIC. It was discovered that communication ports were not opened upon installation of the AIC version of C.01.02. 

file "Exceptions.AgtChemRCNetAdapter.Online"

Temporary Solution:

Manually create and open a port.

Fix Information:

n/a


KPR#:1885  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: Installation

One-line Description:

Software upgrades from a share will not work

Problem:

The ChemStation cannot be upgraded from a server location. 
That is, opening a shared folder \\myshare\myfolder from the Windows Command Line and running the setup.bat from there will result in a failed upgrade. The registration of instrument controllers will fail and the IQT Report does not pass.

Temporary Solution:

For installations over the network the share has to be mapped on the PC that is to be updated. Upgrades from the DVDs or a local copy (e.g. as created from the Installation tab of the Master Installer) will work as well.

Fix Information:

No fix planned.


KPR#:1938  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: Installation

One-line Description:

An error occured after clicking the 'Configure Instrument' Button twice

Problem:

The configuration of the first instrument on a new installation can take longer than expected. 
When the configure instrument button is pressed, seemingly nothing happens. The button is not disabled either, so it can be pressed a second time.
This creates a conflict resulting in an error message: InvalidOperationException.

Temporary Solution:

Accept the message, restart the Control Panel and repqat the attempt. The configuration screen will come up.

Fix Information:

n/a


KPR#:2130  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR2

Keyword: Installation

One-line Description:

Secure Workstation:  User is not prompted to change password on first log in

Problem:

During the installation, the Data Store server is automatically activated with internal authentication and a default user will be created
with password.  On first login, the system does not prompt the user to change the password before proceeding any further.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:2121  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR1 HF01

Keyword: Installation , 35900 Control

One-line Description:

35900E ADC-instrument cannot be configured with RC.Net driver after reinstalling the OpenLAB CDS application

Problem:

The 35900E cannot be configured with the RC.Net driver if the OpenLAB CDS application is uninstalled and reinstalled.

Temporary Solution:

If the OpenLAB CDS application needs to be reinstalled, additional drivers such as the Agilent 35000E RC.Net driver must be uninstalled first using the add/remove programs from Windows Control Panel.  
The Agilent 35900E RC.Net driver will need to be reinstalled after completing the OpenLAB CDS installation.

Fix Information:

n/a


KPR#:2045  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07

Keyword: Installation , Initialization

One-line Description:

Error during Secure Workstation installation

Problem:

During installation of secure Workstation a network connection must be present.
Otherwise an installation error occurs during the step Data Store activation. The installation proceeds, but the Data Store database cannot be synchronized, and access to the Data Store web insterface fails with the message:

This page could not be rendered:
slingshot-login

Temporary Solution:

Connect network before starting the installation. The connection can be to the house network or to a running chromatograph with a fitting IP address.
After the system is installed and configured Data Store will run without network connection.

Fix Information:

No fix planned. Documentation has been updated.


KPR#:1534  Product:OpenLAB CDS ChemStation Edition  M83xx  B.04.02 Hotfix-2

Keyword: Integration

One-line Description:

User is not asked to save manual integration events when manual events are stored in the method

Problem:

When in the Integration Events Table the option "Method Manual Events" is enabled, the ChemStation assumes the default for storing manual integration events is the method.
When the user manually integrates the runs with this setting, he will not get asked whether he wants to save them when he changes the method. In order to trigger this he would have to first select "update manual events of method" from the Integration menu.
This behavior differs from the situation when the events are stored in the data file: In that case, the user always gets asked when switching to the next data file without any additional activity from the user.
This defect implies that it could easily happen that the events are not stored. When working with OpenLAB Option, the manual events do not get uploaded to ECM.

Temporary Solution:

Traceability is nevertheless given, since the events are described in the data file log, and the report is in the report history.

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1744  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: Integration

One-line Description:

Misleading display of tangent peak width

Problem:

The annotation of the tangent peak width in the performance tool is done by highlighting the part the baseline defined by the intersection with the tangents. It has been considered as misleading, because the drawing suggests that the tangent width is the length of the baseline segment. The mathematical truth is the projection of the segment on the time axis. This is what the tool calculates.

Temporary Solution:

The calculation is done correctly. 
All other peaks widths are drawn as horizontal lines. Only the tangent width is drawn following the baseline  which better describes how the tangent width is constructed.

Fix Information:

N/A


KPR#:1838  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Integration

One-line Description:

GC compound peaks might be labelled as solvent peaks

Problem:

The integrator algorithm annotates many compound peaks with Peak Code S, which should only be given to solvent peaks.

Temporary Solution:

n/a

Fix Information:

No fix planned


KPR#:1854  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Integration

One-line Description:

Background subtraction does not work on chromatograms with manual events

Problem:

When background subtraction is executed on a chromatogram that contains manual integration events, the application becomes non-responsive.

Temporary Solution:

In the Preferences deselect the option to integrate files after loading.
Integrating the files interactively does work.

Fixed in C.01.05 HF05

Fix Information:

n/a


KPR#:1921  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03 HF09

Keyword: Integration

One-line Description:

Manual integration changes need actively to be saved, when the method contains stored events.

Problem:

Manual integrations can be saved with the data file. They can also be saved with the method.
The events from the method are applied when the checkbox for Method Manual Events is ticked in Integration Events.
When this box is ticked, the user is not asked to save the events to either method or data file. Once a new data file is loaded, the manual events are discarded.

Temporary Solution:

Save manual events to either the method or the data file before proceeding to the next data file. This is consistent behaviour since many revisions and will not be changed.

Fix Information:

No fix planned.


KPR#:1932  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03 HF09

Keyword: Integration

One-line Description:

Manual integration may become slow when Results Audit Trail is switched on

Problem:

Manual integration may become slow, if many calibrated peaks are not found in the chromatogram and the Results Audit Trail is switched on. This behavior is especially pronounced in distributed ChemStation systems.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:2095  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06 HF02

Keyword: Integration

One-line Description:

Baseline not shown in IR report when baseline end too near signal end

Problem:

When the baseline end for a peak is at the end of the signal the baseline for the peak may not be displayed.

Temporary Solution:

Setting integration event to move the peak end more then 0.05 min before the end of the run will allow the baseline to display.

Fix Information:

Resolved in OpenLab CDS ChemStation C.01.08.


KPR#:2120  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: Integration

One-line Description:

Foley-Dorsey Plate calculation formula uses incorrect asymmetry factor

Problem:

The Foley-Dorsey calculation of plates in the ChemStation uses the formula
N =41.7(tR/w0.1)2/(A/B+1.25)
with
tR = Peak retention time
w0.1 = peak width at 10% of the peak height
A = front part of the w0.1
B= tail part of w0.1
so that w0.1 = A + B

It turns out that the original publication by Foley and Dorsey uses a factor B/A in the denominator.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLAB CDS ChemStation C.01.07 SR2.


KPR#:2128  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06 HF02

Keyword: Integration

One-line Description:

Adjacent featureless peaks might be reported with the same retention time.

Problem:

When two peaks are adjacent and neither of the peaks has a real apex, they might be reported with identical retention times.
This happens for example by manually splitting a peak in a monotonic section. Such a peak will be reported with the retention time of the edge of a peak.

Temporary Solution:

The integration event Area Sum Slice is the preferred tool for this situation.

Fix Information:

Resolved in revision C.01.07 SR2.


KPR#:2150  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR1 HF01

Keyword: Integration

One-line Description:

User privileges are not properly transferred to the offline session

Problem:

When the offline session is started from inside the offline (menu View > Reprocessing Copy), the privileges for the user are sometimes not executed properly. For example a user without the privilege to Edit Integration Events has been able to make changes to the integration events of a loaded method.

Launching the Offline session from desktop shortcuts or from the OpenLAB Control Panel transferred the user privileges properly.

Temporary Solution:

N/A

Fix Information:

Resolved in ChemStation C.01.07 SR2.


KPR#:1668  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: Localization (Japanese)

One-line Description:

Japanese characters from saved pdf report are garbled when copied and pasted to another application

Problem:

Japanese characters from a saved ChemStation .pdf report are garbled when copied and pasted to another application (e.g. Notepad, Word, Paint, etc.).

Temporary Solution:

n/a

Fix Information:

No fix is planned for this issue.


KPR#:2164  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR1 HF01

Keyword: Localization (Japanese)

One-line Description:

Data file name has Japanese character if data system create data file

Problem:

In sequence mode, Latin characters are used to distinguish Front and Back injectors.  Single run are using Japanese Characters.

Temporary Solution:

n/a

Fix Information:

Fixed in revision C.01.07 SR3


KPR#:803  Product:OpenLAB CDS ChemStation Edition  M83xx  B.03.01

Keyword: Logbook

One-line Description:

Only 20000 lines are kept in the sequence log

Problem:

Only 20000 lines are kept in the sequence log. When more lines have to be added, the oldest lines are overwritten.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1637  Product:OpenLAB CDS ChemStation Edition  M83xx  B.01.01

Keyword: Logbook

One-line Description:

'Method not downloaded to device' message when PAL is present

Problem:

Configure 7697A to 7890A. Close and reopen session and configure a PAL, as well.

With the headspace (HS) method still loaded, Run Method to the still cabled device. This runs, but logs message to the logbook:
'G3382AA    1 Method not downloaded to the device, because>  12:12:53 03/18/11
   0 1da9 4d838485    0
G3382AA    1  the settings are not compatible with the de>  12:12:53 03/18/11
   0 1da9 4d838485    0
G3382AA    1 vice configuration.                            12:12:53 03/18/11
  67 41e2 4d838485    0
Method       Instrument running sample Vial 1 (front)       12:12:53 03/18/11
   0 1da7 4d83848f    0
7697A      1 Sequence Started                               12:13:03 03/18/11'

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1889  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: Logbook

One-line Description:

User log off is not recorded in the logbook

Problem:

A user log on is documented in a logbook with user name and time. A log off is not recorded.

Temporary Solution:

The information is available in the ECM log.

Fix Information:

No fix planned


KPR#:2039  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: Logbook

One-line Description:

Unresolved controllers interrupt status updates and system activity logs

Problem:

In networked environments OpenLAB Control Panel provides a Lab-At-A-Glance view, displaying the status for instruments from more than one instrument controller (AICs and Networked Workstations).
In cases where an instrument controller does not actively communicate with OpenLAB Shared Services, it will disturb also functions for the other controllers.
A controller that is switched off, or does not get its name resolved for other reasons can cause the following issues for instrument further down the list:
- the activity log will not receive entries for active controllers
- the status of instruments of active controllers will not be updated

Temporary Solution:

Addressed with HF 01 for OpenLAB ChemStation C.01.05 SP1.
Addressed with C.01.07 SR1
Addressed with HF 03  for OpenLAB ChemStation C.01.06

Fix Information:

Resolved in C.01.07 SR2


KPR#:2140  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR2

Keyword: Logbook

One-line Description:

OpenLAB Control Panel activity log and current log book are missing entries for GC Back injector

Problem:

The OpenLAB Control Panel activity log and current log book are missing entries for the GC Back injector.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLAB CDS ChemStation Edition C.01.07 SR3.


KPR#:2146  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR1

Keyword: Logbook

One-line Description:

System activity log shows a failed user change as a successful login (private session lock)

Problem:

A user that does not have the permission to "Unlock any locked UI" is not allowed to enter a privately locked session.

When the user tries and is refused access, this occurs in two steps:
First:  User credentials are checked by Shared Services. The user's account is updated with the permissions currently owned.
Second: Lacking the required permission to unlock, the user is denied access and the session remains locked.

Only the first step is written to the Activity Log which is successful, leaving the impression that the user successfully logged into the session.
The same would happen, if the user were denied access for the specific instrument.

Temporary Solution:

Addressed in Hotfix 05 for OpenLAB CDS ChemStation C.01.06.

Fix Information:

Resolved in revision OpenLAB CDS ChemStation C.01.07 SR2.


KPR#:2179  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06 HF04

Keyword: Logbook

One-line Description:

Differences between Offline Instrument Logbook and OLCP Activity log after connectivity loss to ECM

Problem:

Entries are missing in the OpenLAB Control Panel Logbook in the following situation:

-	A previously connected Offline instrument is loosing the ECM connection
> Perform any action that would trigger an upload to ECM (e.g. reprocess a result set)
-	Upload to ECM will fail due to missing connectivity
-	Re-connecting the ECM 

In such a situation some of the steps are only displayed in the instrument log of the offline instrument but not in the OLCP activity log. The first transfer to ECM causes the problem which appears in the management queue. Even after reconnection to ECM-server the problem is still present as long as the user does not change.
The problem can be avoided when the logged in user in ChemStation again logs in using the "Change User" feature in ChemStation.

Temporary Solution:

Addressed in Hotfix 06 for OpenLAB CDS ChemStation C.01.06.

Fix Information:

Resolved in revision OpenLAB CDS ChemStation C.01.07 SR2


KPR#:1353  Product:OpenLAB CDS ChemStation Edition  M83xx  B.04.01 SP1

Keyword: Method

One-line Description:

GC Offline Data Analyisis checks for ALS location when loading method

Problem:

7890 or 6890 Offline session checks for the ALS location when loading a method or processing a sequence.  The dialog box, 'resetting to Manual injection' is diplayed after loading a method with dual injectors to a GC chemstation that only has a back injector or on the same GC but you just removed one of the autosamplers.  This should not occur in offline data analysis.

Temporary Solution:

n/a

Fix Information:

Resolved in OpenLAB CDS ChemStation Edition C.01.06.


KPR#:1473  Product:OpenLAB CDS ChemStation Edition  M83xx  B.04.02 SP1

Keyword: Method

One-line Description:

CTC portion of method printout does not include overlap settings

Problem:

CTC portion of the method printout does not include the Setup Injector Overlap settings.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1624  Product:ChemStation  ChemStation (G2070BA)  B.04.03 GC DSP

Keyword: Method

One-line Description:

Undefined symbol: PrDARep error displayed when selecting Export e-Method

Problem:

An error occurs when selecting “Export e-method”.  The error that is displayed on the bottom left side of software is “Undefined symbol: PrDARep”.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1643  Product:OpenLAB CDS ChemStation Edition  M83xx  B.04.03

Keyword: Method

One-line Description:

Open GC edit parameters and close it without changes; method modification flag is set

Problem:

Saved a method.  Open the GC edit parameters to review a setpoint and made no changes or changed the view.  Selected OK and the method modification flag indicates a change was made.  No changes were made.

This does not occur with the Classic Driver.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1650  Product:ChemStation  ChemStation (G2070BA)  B.04.03 GC DSP

Keyword: Method

One-line Description:

Headspace or PAL Sampler sequence with methods saved to a location other than C:\ does not run

Problem:

Save method on D drive, and start sequence with headspace or PAL Sampler.
    GC stays in "Prep Run".
    headspace and PAL Samplers do not work.

Headspace or PAL Sampler sequence does not start when method is saved to the D drive

This defect affects all of the B.0x.0x series headspace and PAL Sampler software.

It is possible to run a method.

Temporary Solution:

Workaround is save and use methods from the C:\ drive.

Fix Information:

Point patch available for B.04.03 SP1 [87]

Patch has been tested with:

G2181BA ChemStore rev. B.04.02 SP2
G2183BA Security Pack   rev. B.04.02 SP2
Headspace Control Software B.01.02.1


KPR#:1663  Product:ChemStation  ChemStation (G2070BA)  A.09.01

Keyword: Method

One-line Description:

No information around handling for special characters

Problem:

ChemStation online/offline handles special characters in the following way:

(1) The (dot) '.' is accepted when entered once at the end of the name. However, more than one ‘.’ at the end of the file name is not accepted.

(2) The following characters are not accepted but there is no error message: '*' and '?'. This could be because they are wildcard characters, but an error message is encountered when trying to accept '%', '<', '>', '+', '=' and ',' as special characters.

Details will be outlined in the ChemStation Manual.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1710  Product:ChemStation  ChemStation (G2070BA)  B.04.02

Keyword: Method

One-line Description:

Cannot transfer an English method to a Japanese or Chinese ChemStation and vice versa

Problem:

It is not possible to take a method from a ChemStation running one language and move it to a ChemStation running a different language (English -> Japanese, for instance) without visiting this user interface and checking / fixing any values.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1748  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: Method

One-line Description:

Add/Removal of 7697 HS from 7890 does not show a change occurred; not displayed in Method Load options; method not shown as modified

Problem:

Removed the HS in Control Panel. Open online session and select Compare at method download. The HS is not seen as a module. Method Load Options Compare does not include the HS as a module or detect any difference in the methods.  Download to instrument and no method resolution occurs. The method is not marked as modified, though the Instr.log shows the configuration changes.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1846  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: Method

One-line Description:

[DEL] key in time tables does not work

Problem:

Rows in a time table for an LC method need to be removed by clicking the Remove button in the user interface.
Highlighting a line and pressing the delete key on the keyboard removes the line from the display, but it is still in the method.

Temporary Solution:

None

Fix Information:

N/A


KPR#:2021  Product:OpenLAB CDS ChemStation Edition  M83xx  B.04.03SP2

Keyword: Method

One-line Description:

ACQ.txt file contains Column(s) information that does not match actual column used and leads to confusion

Problem:

The ACQ.txt file found in the data directory includes a Column(s) section at the bottom of the file and this does not match the column information in the GC section.

Temporary Solution:

Print the method from the Method menu > print method and the column info at the bottom is no longer included.

Fix Information:

No fix planned.


KPR#:2131  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR2

Keyword: Method

One-line Description:

Secure File IO enabled blocks Export eMethod... and Import eMethod: 'Invalid File Path'

Problem:

Select to Export eMethod... Export to the default path C:\CHEM32\3\METHODS\<method name>.emeth.
Get: 'Error Occurred: Invalid File Path', though this path is the default specified in Preferences.
This error also occurs with import eMethod.

Temporary Solution:

Import and Export eMethods are not available with Secure File IO enabled.

Fix Information:

n/a


KPR#:2138  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR1 HF01

Keyword: Method

One-line Description:

G7167B dual needle: injector program set from context menu is not visible in Instrument method setup

Problem:

injector program set from context menu is not visible in the Instrument method setup.

Temporary Solution:

Addressed with Hotfix 05 for ChemStation C.01.06

Fix Information:

Resolved in OpenLAB CDS ChemStation C.01.07 SR2.


KPR#:2168  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR2

Keyword: Method

One-line Description:

Method modification date in classic reports is the sequence acquisition date

Problem:

The method modification date that is printed in classic reports is the date the master method is copied into the result set folder, thereby becoming a sequence method.
The reason is that this copy event is included in the method audit trail which is part of the method. Therefore it can be argued that this time stamp makes sense.
The date is not as useful as the last interactive method change, The IR reports have time stamps for the last change to acquisition parameters and the last change to data analysis parameters.

Temporary Solution:

N/A

Fix Information:

In OpenLAB ChemStation C.01.07 SR3 this will be changed. The copy event will still be logged in the audit trail, but the event will not update the modification time stamp in classic reports.


KPR#:2177  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 SP1 HF03

Keyword: Method

One-line Description:

Method listing from [View Method] contains parameters from method loaded in Method Run Control

Problem:

In Data Analysis the settings of a loaded method can be viewed from the menu Method > View Method.  
All the parameters of the instrument are listed correctly.  The method history and the runtime checklist are correct.  But the injection source and injection location are from the method loaded in Method and Run Control.
Printing the method from Method & RunControl view will provide consistent results, if the instrument configuration has not been changed since acquisition.
The exact proceedings during an injection cannot be reproduced by looking at a method printout.  They depend also on the plumbing and the hardware configuration. A GC front injector could be mounted in the back position. Two autosamplers in an LC stack cannot be addressed individually and both of them will inject.

Temporary Solution:

For GC the injection location (front or back) can be expressed as text in the data file name.
The sample info is also a convenient place to store the injection details.

Addressed in Hotfix 05 for C.01.05 SP1 and Hotfix 06 for C.01.06 by omitting the section about the injection source altogether.

Fix Information:

Resolved in OpenLab CDS ChemStation C.01.08.


KPR#:2181  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR2

Keyword: Method

One-line Description:

G4218A method parameters cannot saved when SecureFileIO is enabled

Problem:

The Admin guide did not include as a limitation that the G4218A method parameters cannot be saved when SecureFileIO is enabled.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:1958  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: MSD Analysis

One-line Description:

"AgilentAddOnMSDeconvolution" license is requested although it is not configured

Problem:

There have been cases where a configured LCMS instrument demanded a license for  "AgilentAddOnMSDeconvolution" although the LCMSD BioAnalysis Tools were not configured.
In those cases they have been configured, but the state of the check box did not properly reveal this configuration.

Temporary Solution:

To disable the BioAnalysis tools enter the configuration for this instrument in OpenLAB Control Panel. Select and immediately de/select the check box for LCMSD BioAnalysis Tools. Then OK the Configure Instrument screen.

Fix Information:

Resolved in ChemStation C.01.07 SR3


KPR#:1675  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: MSD Control

One-line Description:

Automated Delay Calibration of the MS signal for Fraction Collection is not supported in the RC.Net environment

Problem:

Automated Delay Calibration of the MS signal for Fraction Collection is not supported in the  RC.Net environment.  In the Classic Environment, Automated Delay Calibration of the MS signal for Fraction Collection is supported and accessible through the Diagnosis View from the Maintenance | Fraction Collector ... | Delay Volume Calibration ... menu item.

Temporary Solution:

To perform a Delay Calibration of the MS signal for Fraction Collection, configure the system to operate in the Classic Environment.  This may require setting some LC Modules into "emulation mode" to be recognized in the Classic Environment.  Once the Delay Calibration(s) is/are completed, make note of the Delay Calibration value(s) and revert the system to RC.Net environment if so desired.

For systems that cannot be reverted to operate in the Classic Environment to perform Delay Calibration, please contact Agilent support for assistance.

Fix Information:

Delay Volume Calibration Wizard is introduced in OpenLAB ChemStation C.01.07 SR3


KPR#:1686  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: MSD Control

One-line Description:

MSD Tune View will awlays load ATUNES.TUN if tune file loading is cancelled

Problem:

In MSD Tune View, it is possible to manually load a tune file from the File | Load MSD Tune File... menu item.  If the "Cancel" button is clicked in the subsequent Dialog Box, the tune file ATUNES.TUN will be loaded, regardless of what tune file was previously loaded.  The loaded tune file is displayed in a drop-down box below the menu bar.

Temporary Solution:

In the event that the tune file loading process is cancelled as in the Problem Description, please ensure that the desired tune file is subsequently loaded in MSD Tune View.  Note that this problem does not impact data acquistion, as each unique data acquistion method will load the tune file that is specified as part of the method.

Fix Information:

n/a


KPR#:1730  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.03

Keyword: MSD Control

One-line Description:

LC/MS may remain in a run state after Method/Sequence termination due to an HPLC hardware error

Problem:

After the HPLC experiences a hardware error (such as a liquid leak), the acquistion method/sequence will terminate.  However, the LC/MS  may remain in a run state.

Temporary Solution:

If the LC/MS remains in a run state after the HPLC experiences a hardware error, the ChemStation software must be closed and re-openned.  This will reset the LC/MS status to ready and bring it out of the run state.

Fix Information:

N/A


KPR#:1910  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04 HF03

Keyword: MSD Control

One-line Description:

A missing vial in the sampler can cause the MSD to be non responsive

Problem:

A missing vial in the sampler can cause a situation where the system end up in a state where it does not respond to input. The ChemStation session needs to be terminated.

Temporary Solution:

This is addressed in Hotfix06 for C.01.04.

Fix Information:

N/A


KPR#:1916  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: MSD Control

One-line Description:

Automated LC/MS Delay Time Calibration does not work with Preparative Fraction Collector (G1364B) using RC.NET drivers

Problem:

Automated LC/MS Delay Time Calibration does not work with Preparative Fraction Collector (G1364B) using RC.NET drivers.  The Analytical Fraction Collector (G1364C) can perform the LC/MS Delay Time Calibration using RC.NET drivers.

Temporary Solution:

If supported by the configured HPLC modules, perform the MS Delay Time Calibration for G1364B using Classic Drivers.  Otherwise, the MS Delay Time can be calculated manually by following Service Note G1368-003A.

Fix Information:

This issue has been resolved in OpenLAB CDS ChemStation Edition C.01.06.


KPR#:2001  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 HF05

Keyword: MSD Control

One-line Description:

LC/MS selection valve delay time set at 4.0 minutes cause intermittently no signals in the MS

Problem:

LC/MS selection valve delay time set at 4.0 minutes cause intermittent no signals in MS.

With 3.8 or 4.1 on delay time with LC/MS selection valve the system works normal.

Temporary Solution:

Fix available in C.01.06 HF2

Fix Information:

Resolved in OpenLAB CDS ChemStation Edition C.01.07.


KPR#:1911  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Navigation Pane

One-line Description:

Loading result sets or methods with long names causes errors

Problem:

Loading a result set or a method with names longer than 44 characters can cause stack corruption.

Temporary Solution:

Addressed in Hotfix06 for C.01.04
Addressed in Hotfix07 for C.01.05

Fix Information:

Fix planned.


KPR#:1752  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: Navigation Table

One-line Description:

Changing the sample type in a sequence with cyclic calibration corrupts the sequence structure

Problem:

When a sequence has been run with cyclic calibration, it is not possible to change the sample type for the calibration runs to Sample.
When this is done and the sequence is reprocessed, the sequence structure is corrupted. The sequence cannot be loaded in the Navigatio Table. The Navigation Table will not be usable and the ChemStation has to be closed and reopened.
In Cyclic calibrations the structure of the sequence, the order of runs and the file naming depend very much on the sequence table setup. Later changes will cause conflicts.

Temporary Solution:

To reconstruct the original sequence the batch file needs to be removed from the sequence folder. Clear the Navigation Table and load the individual runs from the file menu. Then create a new result set from the runs using the functionality from the Sequence menu.

Fix Information:

N/A


KPR#:1836  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Navigation Table

One-line Description:

Date Time entries can be incorrect for aborted fraction collection runs

Problem:

The column Date Time in a Navigation Table for single runs can have incorrect entries, if the run has been aborted conditions like "No valid next position".
Aborted runs do not contain the file that stores the acquisition time. The time stamp in the Navigation Table and reports is taken from the last correct run state from the instrument.
The situation has not been observed for runs that have been aborted by user interaction or hardware errors.

Temporary Solution:

Make sure to not exceed the range of available vials.
Use time date tokens for the data file name.

Fix Information:

Fixed in OpenLAB CDS C.01.06.


KPR#:1865  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05

Keyword: Navigation Table

One-line Description:

For back injection samples, the Acq. Method column of the Navigation Table incorrectly displays the analysis method

Problem:

This problem occurs when using dual injection with two different methods for back and front injection. In this case for back injection samples, the Acq. Method column of the Navigation Table incorrectly displays the analysis method. Please note that this is a display problem only, ChemStation uses the correct method.

In the reports, the methods are correctly displayed.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS ChemStation C.01.06.


KPR#:1878  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.05 HF03

Keyword: Navigation Table

One-line Description:

Autofilter function is not implemented

Problem:

A right-mouse-click on the header of a column in the Navigation Table produces a context menu. Selecting the option "Show Auto Filter Row" will turn the UI in a rectangle crossed with red lines.

Temporary Solution:

How to restore the UI:
The Navigation Table is still there and functional. Aim a right-mouse-click to where the column header would be. When the context menu pops up, select "Hide Auto Filter Row".
Exit the online or offline session where the problem occured. 
Go the folder on your hard disk where the ChemStation is installed and open the subfolder with the instrument number. So, for instrument 3 you would navigate to Chem32\3\ and locate the files config.reg and conf_off.reg for the online and offline session respectively. Delete these files.
Be aware that these files contain some custom information like the configured LC columns, classic custom report styles and other information that needs to be added again.

Fix Information:

Implemented in C.01.06.
An overlaid row appears where sample name, method names and sample types can be entered to filter the navigation table interactively.


KPR#:2143  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.07 SR1 HF01

Keyword: Navigation Table

One-line Description:

Reprocessing of old (C.01.05 or earlier) result sets might skip runs from the Navigation Table

Problem:

In C.01.06 the Sequence Table acquires and reprocesses in a "rolled-out" state. This means that cyclic recalibrations and replicate injections are resolved as one sequence line per injection.
It has been found that sequences from revisions of C.01.05 and older are migrated incorrectly, when they are written in a certain way.
When replicates have been defined in the old sequence as consecutive sequence lines (one sequence line per injection), they are not reprocessed properly. One or more runs might be missing from the navigation table, although they are still part of the result set and they are listed in the sequence table.
The sequence contains runs that are identical, but appear in separate lines.  They do not need to be rolled-out. They already are. But when the migration takes place, they are assigned file names that would match a situation when a roll-out has been performed. These assigned file names do not occur in the result set and are therefore skipped.

Example:
Three identical samples in a row, submitted as 3 injections from vial xxx in one line would be named:
xxx0101.d,    xxx0102.d,    xxx0103.d
That is what the sequence engine would assign as names.
Three identical samples injected from vial xxx submitted as three lines would be named:
xxx0101.d,    xxx0201.d,    xxx0301.d

During reprocessing only the data file with the name xxx0101.d would be found. The two additional injections would be lost.

Temporary Solution:

The easiest way to avoid or repair this situation is making the replicate runs distinguishable from one another.
Make a modification to a parameter that is not required. For example add a counter to the sample info in the sequence table. Save the sequence table and reprocess again. The sequence info would be a good place to add a note for documentation.

Fix Information:

Fixed in revision C.01.07 SR3.


KPR#:1612  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.02

Keyword: Output

One-line Description:

Printing fails if printer name exceeds 100 characters

Problem:

Printing fails without error message, when the length of printer name plus port name exceeds 100 characters. For a TCP/IP port the printer name should not exceed 87 characters.

Temporary Solution:

Use a shorter printer name.

Fix Information:

N/A


KPR#:1855  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.04

Keyword: Output

One-line Description:

Unable to perform "XML Export" with the tenth instrument on an Agilent Instrument Controller (AIC)

Problem:

"XML Export" feature is not working for instrument10 as it does not upload the results according to the upload destination defined in [PCS,10]. The files are uploaded in the upload destination defined in [PCS,1].

Temporary Solution:

Fixed with C.01.03 HF09.
Fixed with C.01.04 HF06.
Fixed with C.01.05 HF04.

Fix Information:

Fix planned


KPR#:392755  Product:LC and CE Drivers  RC 1200.NET  3.2

Keyword: Performance

One-line Description:

Usage of "Next location" does not work as expected when using multiple Recovery Collectors in a cluster

Problem:

When using a define Recovery position together with the Recovery location setting"Next location" in a purification system with multiple Recovery collectors, the setting will not behave as expected. 

For example, when the initial recovery position of a G7166A has been set to "2-8", the system will fill up locations "2-9", "2-10" and "2-11" and then - since all recovery locations on that module are filled - the system will start at the other module with "2-8" and not at "2-1" as would be expected. 

Temporary Solution:

Not applicable

Fix Information:

Fixed in LC & CE Drivers 3.2


KPR#:1617  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.02

Keyword: Programming

One-line Description:

AIC can experience communication loss if Application Experience service is running

Problem:

The likelihood of an irrecoverable communication loss between instrument, AIC and OLSS will increase, when the Application Experience service is running on the AIC.

Temporary Solution:

To increase stability of communication it is recommended to disable the Aero look on the AIC, install the SP1 for Windows Server 2008 R2 and disable the Application Experience Service 
See also:  http://support.microsoft.com/kb/902196

Fix Information:

N/A


KPR#:1761  Product:ChemStation  ChemStation (G2070BA)  B.04.03 SP1

Keyword: Programming

One-line Description:

The command "macro " cannot be used to select *.mac files

Problem:

Occasionally the command MACRO that is used to select and load macro files from disk is not working properly.
In some casesonly *.mcx files could be loaded, but no *.mac files. There have been other cases where typing MACRO from the command line caused the ChemStation program to terminate.

Temporary Solution:

Use the command with the extended syntax. Rather than selecting the file from a dialog box, use the full path of the macro in the syntax.
Examples:
macro shutdown.mac
or
macro U:\Addons\mymacro.mac

Fix Information:

No fix planned on the B revisions.


KPR#:2025  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.06

Keyword: Programming

One-line Description:

The csv export of tables results in an error

Problem:

The function Export to CSV for internal tables results in the error "Number of function arguments is invalid"

Temporary Solution:

N/A

Fix Information:

Resolved in OpenLAB CDS C.01.07 SR2.
Fixed in C.01.07 SR1 HF01.
Fixed in C.01.06 HF03.


KPR#:149819  Product:LC and CE Drivers  RC 1200.NET  A.02.01

Keyword: Pump Driver

One-line Description:

Pump overpressure: impossible to turn off pump via UI

Problem:

In cases where the pump runs into an overpressure situation the user wants to turn off the pump as fast as possible, e.g. by clicking the ON/Off button of the UI.
However, the overpressure is interpreted as an not ready condition and button changes to "make device ready" and by clicking it, the pump won't turn off.

Temporary Solution:

The user needs to right-click the UI, go to control, select PUMP OFF and press o.k.

Fix Information:

Resolved in revision A.02.02 SP1


KPR#:149838  Product:LC and CE Drivers  RC 1200.NET  A.02.05

Keyword: Pump Driver

One-line Description:

Misrepresentation of Bottlefillings in Dashboad of PumpValveCluster

Problem:

When a Valve is configured for Channel A in PVC the visual presentations of the BottleFillings of ChannelB, ChannelC and ChannelD are wrong.
It will not show the BottleFillings of the corresponding Channel but the BottleFilling of Channel A Valve Pos 2 etc.

Temporary Solution:

none

Fix Information:

Will be fixed with the Rc.NET Drivers Rev . A.02.06


KPR#:149840  Product:LC and CE Drivers  RC 1200.NET  A.02.05

Keyword: Pump Driver

One-line Description:

Solvent compositions during run do sometimes not sum up to 100%

Problem:

In some cases, the real-time display for solvent compositions shown by the pump panel during a run may not sum up to 100% but to a percentage slightly higher or lower.
 
This is because the user interface updates solvent compositions indepently per channel, i.e. channel A may still read 50% while channel B has already increased to 50.1%.
 
This is a display issue, not a gradient formation issue. The gradient sent to and formed by the pump is correct, so the virtual display in the user interface has no relevance for chromatographic measurement results.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:149845  Product:LC and CE Drivers  RC 1200.NET  A.02.07

Keyword: Pump Driver

One-line Description:

PumpValveCluster with ISET - Solvent composition: resulting %A is wrong (at 1 line in timetable)

Problem:

1. Working with a G4220A pump with ISET enabled.
2. The emulated pump was: G1312B no mixer.
3. Set up a timetable.
4. Added a G1160A valve into the system.
5. Reconfigured the instrument and setup a pump-valve-cluster.
6. During startup selected "Save instrument settings in new method".
7. Enabled ISET and selected G1311A pump this time.

-> the timetable of previous configuration still exists, but on one line "95.1%A and 5%B" is displayed instead of "95%A, 5%B

Temporary Solution:

Select Method -> New Method

Fix Information:

Solved with RC.Net A.02.07


KPR#:149868  Product:LC and CE Drivers  RC 1200.NET  A.02.08 SP1

Keyword: Pump Driver

One-line Description:

Blend Assist : Timetable not persisted properly

Problem:

When configuring a G4204A Quat Pump with Blend Assist a value in the timetable is not "send" to the instrument properly. 
At least when opening the method UI again, the set value is not shown any longer but 0 % again.

Temporary Solution:

N/A

Fix Information:

solved with the LC & CE Drivers A.02.09


KPR#:149879  Product:LC and CE Drivers  RC 1200.NET  A.02.06

Keyword: Pump Driver

One-line Description:

Unused solvents are handled differently for 1100/1200 Series/1260 Infinity vs. 1290 Infinity/Infinity II pumps

Problem:

The time table of a pump allows the definition of a gradient table. Section "Solvents" allows setting, which solvents shall be used. Disabling a solvent by unchecking it in the solvent section is implemented differently depending on the module type.

A: Modules with firmware revision A, e.g. 1100/1200 Series and 1260 Infinity pumps. If a solvent is disabled, its contribution to the solvent composition will be set to zero and the contribution of channel A will increase accordingly. This is not displayed in the gradient table or report. The intended use of the checkbox is a temporary change of the composition for flushing solvent channels. Do not disable solvents during method runs.

B/D: Modules with firmware revision B or D, e.g. 1290 Infinity/Infinity II pumps and 1260 Infinity II pumps. If a solvent is disabled, this changes the solvent composition outside method runs (e.g. for flushing) and the start condition of the gradient. It does not change solvent conditions for any other lines in the gradient table. The gradient table is fully valid.

This different implementation also needs to be considered when transferring methods from previous to new pumps.

Temporary Solution:

n/a

Fix Information:

This is caused by different firmware interfaces of revision A vs. revisions B/D. This cannot be changed without negative side effects for existing methods. Therefore, no driver fix will be provided. All new pumps are using the better implementation B.


KPR#:149881  Product:LC and CE Drivers  RC 1200.NET  A.02.09 SP1

Keyword: Pump Driver

One-line Description:

Prep-pump cluster stays not ready after restarting OL ChemStation (reconnect)

Problem:

Prep-pump cluster stays not ready after restarting OL ChemStation (reconnect) while modules were still on.

Temporary Solution:

Switch prep pumps off and on again.

Fix Information:

n/a


KPR#:149885  Product:LC and CE Drivers  RC 1200.NET  A.02.09

Keyword: Pump Driver

One-line Description:

The 1290 Quaternary Pump G4204A is specified for a maximum flow rate of 5 ml/min

Problem:

The 1290 Quaternary Pump G4204A is specified for a maximum flow rate of 5 ml/min. The user interface allows setting a flow rate of up to 10 ml/min as a method parameter and for purging. Using a flow rate above 5 ml/min is not recommended and the pump may not meet performance specifications in this range. Agilent may not allow flow rates above 5 ml/min for future software/driver/firmware revisions.

Temporary Solution:

Use of maximum flow rate of 5 ml/min.

Fix Information:

n/a


KPR#:149895  Product:LC and CE Drivers  RC 1200.NET  A.02.10

Keyword: Pump Driver

One-line Description:

Purge function has been improved for Preparative Pump Clusters

Problem:

For drivers before A.02.12, all pumps in a preparative pump cluster were flushed through the purge valve in channel A. As a consequence solvent e.g. from channel B could enter the flow path of channel A potentially causing issues.

Temporary Solution:

not applicable

Fix Information:

If a composition is set for purging, multiple channels can be purged at the same time. Since driver A.02.12, purge valve A is still open whenever any pump within the cluster is purged. In addition, purge valves of all other channels, which have a composition to the purge flow, will open as well, such that solvent can leave through the corresponding valve. All purge valve outlets must be connected to waste lines.


KPR#:149909  Product:LC and CE Drivers  RC 1200.NET  A.02.11

Keyword: Pump Driver

One-line Description:

Solvent type may change during a method transfer from 1290 Infinity/II Quaternary Pumps G4204A or G7104A to 1290 Infinity/II Binary Pumps G4220A/B or G7120A

Problem:

When transferring a method from 1290 Infinity/II Quaternary Pumps G4204A or G7104A to 1290 Infinity/II Binary Pumps G4220A/B or G7120A, the solvent type may change, e.g. from Acetonitrile to generic aqueous.

Temporary Solution:

Verify solvent type after method transfer.

Fix Information:

Fixed with driver release A.02.11 SP1.


KPR#:149928  Product:LC and CE Drivers  RC 1200.NET  A.02.09

Keyword: Pump Driver

One-line Description:

Recorded Acquisition Method has Incorrect Pump Parameters

Problem:

Due to a memory leak in the Agilent LC Pump Driver an overflow occurred over time. This overflow led to a method with default parameters being reported in the data files instead of the actual method.

Temporary Solution:

n/a

Fix Information:

This issue has been fixed with the LC driver version A.02.10


KPR#:149938  Product:LC and CE Drivers  RC 1200.NET  

Keyword: Pump Driver

One-line Description:

Implementation of seal wash behavior has been improved for G4220A/B and G4204A

Problem:

If seal wash run mode was "When pump is on" and the pump was off and Seal Wash Option was either "Single wash" or "Periodic", the seal wash was on. Additionally, when Seal Wash Run Mode was "Off" and Seal Wash Option was either "Single wash" or "Periodic", the seal wash was on.

Temporary Solution:

n/a

Fix Information:

The implementation has been simplified and improved for driver release A.02.12. as follows:
If the seal wash run mode is off, seal wash is always off. If it is on, it is always on. If seal wash run mode is "On when pump is on", seal wash is off, when the pump is off.


KPR#:149950  Product:LC and CE Drivers  RC 1200.NET  A.02.12 SP1

Keyword: Pump Driver

One-line Description:

Warning "No matching ISET solvent combination" for G4220A/B pump as emulated pump

Problem:

If pumps G4220A/B without a mixer shall be emulated by G7120A, a warning "No matching ISET solvent combination could be found..." is displayed in section ISET > Model parameter > Manually set ISET solvent model and only solvent model "generic" is available.

Temporary Solution:

Choose solvent model "Generic". This uses the correct solvent model defined for the emulating pump G7120A.

Fix Information:

n/a


KPR#:149951  Product:LC and CE Drivers  RC 1200.NET  A.02.12

Keyword: Pump Driver

One-line Description:

Using the OpenLAB CDS EZChrom edition feature "Extend run" will disable ISET features in the 1290 pumps

Problem:

When changing the run time of the currently ongoing run by "Extend Run" in EZChrom will disable ISET features in the pumps as the calculated gradient in the pump using ISET depends on the timetable. This may result in an unexpected or wrong gradient.

Temporary Solution:

Do not use "Extend run" if ISET is active.

Fix Information:

none


KPR#:149986  Product:LC and CE Drivers  RC 1200.NET  A.02.15

Keyword: Pump Driver

One-line Description:

Seal wash for Preparative Pump G1361A or Preparative Pump Cluster is displayed as "off" even when it's on

Problem:

Seal wash for Preparative Pump G1361A or Preparative Pump Cluster is displayed as "off" even when it's on

Temporary Solution:

n/a

Fix Information:

Shall be fixed with an upcoming release.


KPR#:149989  Product:LC and CE Drivers  RC 1200.NET  A.02.11 SP1

Keyword: Pump Driver

One-line Description:

Wrong purge flow and duration shown in prepare pump dialog depending on regional settings

Problem:

Some regional settings (e.g. German) interchange the digit grouping symbol with the decimal symbol, i.e. 1,234.56 in English is 1.234,56 in German. The prepare pump dialog for 1290 Infinity and 1290 Infinity II pumps (G4204A, G4220A, G7104A, G7120A) does not apply this logic correctly and displays e.g. a value 0.500 min read from the instrument as 500 min.

Temporary Solution:

As a workaround, correct the value manually, e.g. to 0,5 min (half a minute), then the correct value will be sent to the instrument.

Fix Information:

This has been fixed with driver A.02.15


KPR#:149992  Product:LC and CE Drivers  RC 1200.NET  A.02.15

Keyword: Pump Driver

One-line Description:

Shutdown recovery does not work for Preparative Pump Clusters in a Multi-Controller environment

Problem:

When multiple controllers are connected to a system with a Preparative Pump Cluster and one controller triggers a Shutdown, then that shutdown state cannot be recovered from the other controller.

Temporary Solution:

Either use the controller that initially caused the Shutdown to recover or disconnect that controller from the system and use any other controller to recover from the shutdown state.

Fix Information:

N/A


KPR#:25  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.04

Keyword: Report Template Design

One-line Description:

Intelligent Reporting : Last displayed digits might be cut off, in cases where the number is zero

Problem:

If the number formatting scheme "1234.000" is used, the selected number of digits is not shown in case the last digit is zero. 
A number such as 1.340 will be displayed as 1.34, which does not contain the same information as initially intended.

This issue affects also the rounding mechanism used for peak labels.

Temporary Solution:

The formatting scheme "1,234.000" can be used as this scheme is not affected by the defect.

For chromatogram labeling (e.g. retention time), the expression 
FORMATNUMBER(Fields!PEAK_RETENTIONTIME.Value,3,True,False,True)
can be copied to the expression editor of the peak label.

The FORMATNUMBER command is not available in the expression editor, but still a valid and supported command. 
It can also be applied to other data fields containing numbers.

Fix Information:

Issue fixed in OpenLAB CDS 2.1


KPR#:40  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.03

Keyword: Report Template Design

One-line Description:

Missing named peaks are reported in Intelligent Reporting for all the channels or signals

Problem:

Missing named peaks are reported for all channels, even if the peak identification table lists only a single channel for this named peak (compound).
By design named peaks (compounds) are linked to a peak result in the XML file. If no peak is found the named peak has no link to a signal and is reported as 'not found' in any of the signals.

Temporary Solution:

N/A

Fix Information:

This issue is fixed in OpenLAB CDS 2.1 see comment:


KPR#:42  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.07

Keyword: Report Template Design

One-line Description:

The Fixed Text field in IR Templates does not accept Chinese characters

Problem:

Input any Chinese character to the item "text" of Special objects,  will disappear after entering.

Temporary Solution:

The direct input does not work. As a workaround, access the value of the field via Properties. Then open the fx dialog.
Use the syntax
="Whatever text you like @#$%"

Local language characters can be entered in place of the text inside the quotes.

Fix Information:

Fixed in OpenLAB revision A.02.01.


KPR#:45  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.06

Keyword: Report Template Design

One-line Description:

After installation of LC Dissolution AddOn the Report Template Editor is no longer functional

Problem:

The installation of the LC Dissolution AddOn broke functionality in the Report Template Editor. No new templates can be created, no existing templates can be modified in OpenLAB ChemStation C.01.05..

Temporary Solution:

n/a

Fix Information:

Fixed with C.01.05 SP1


KPR#:50  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.07 HF01

Keyword: Report Template Design

One-line Description:

Intelligent Reporting - Spaces are stripped from filters when they are saved

Problem:

This information is relevant only for Intelligent Reporter template edition on OpenLAB CDS A.02.01 and A.02.02, ChemStation or EZChrom Edition.

The filters using a space in a string expression will appear stripped when the report template is closed and reopened. The filter itself will be still functional, but will not appear correct any longer. This is just a a wrong display of the expression in the report editor.

When editing a report template, and, using a space in a text filter expression such as : Compound_Name = "Compound 1" 
When the report template is saved, closed and then reopened, the expression will appear as following: Compound_Name = "Compound1" 

This expression will not be displayed correctly in the editor, but will be still functional with the correct "Compound 1 " expression filter when generating a report.

Temporary Solution:

Do not copy and paste the related filter without a space into another filter expression

Fix Information:

The corresponding filter expression fix is part of the OpenLAB CDS A.02.02 Service Release 2

Wait for this Service Release: 
OpenLAB CDS ChemStation Edition A.02.02 SR2. Once available, install the software service release.
OpenLAB CDS EZChrom Edition A.02.02 SR2. Once available, install the software service release.


KPR#:51  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.09

Keyword: Report Template Design

One-line Description:

.NET Framework 4.6.1 update not recommended for OpenLAB CDS ChemStation Edition C.01.07 SR2

Problem:

The .NET Framework 4.6.1 can affect the Intelligent Reporter editor functionality on OpenLAB CDS ChemStation Edition, C.01.07 SR2 release.

The reporting item properties may not be accessible in the template editor.

This does not affect the report generation. All report templates that were previously edited before installation of the .NET framework windows update will remain functional.

Temporary Solution:

The windows update installation of the .NET framework 4.6.1 can be temporary blocked by following the procedure: https://support.microsoft.com/en-us/kb/3133990.
If the update was already installed, refer to Microsoft Support Page to find which of the Microsoft Windows updates needs to be uninstalled.

Fix Information:

Compatibility fix with the .NET Framework 4.6.1 will be communicated in a separated note


KPR#:54  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.04

Keyword: Report Template Design

One-line Description:

Mean summary calculation with report parameters in Intelligent Reporting on OpenLAB CDS A.01.04

Problem:

This affects OpenLAB CDS ChemStation Edition rev. C.01.04 and OpenLAB CDS EZChrom Edition rev. A.04.04.

Summary mean calculation would lead to error when using a report template having a report parameter calculation in a table column.

Temporary Solution:

When a column table calculation require a report parameter. 
Do not use the the summary calculation functionality to compute the mean. 
This mean summary can be computed by using an aggregator. Save the column expression using an aggregator or a category aggregator (such as "Sample_Name" in the category). Then use the function average to compute the mean of the aggregator in a separate text reporting item.

Fix Information:

This is fixed in all OpenLAB CDS revisions greater than A.01.04


KPR#:56  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.05

Keyword: Report Template Design

One-line Description:

Error seen in Intelligent Report header (#error) if any related data field is used in an expression

Problem:

This note is about Intelligent Reporting template design

In the reporting editor, the report header could not used related injection data information such as "Sequence Name", "Sample name", "Vial location", or any information or results that are contained in the data file.
If the drag and drop functionality is used to placed one of this information inside the report template header, the editor will show that this is not allowed. But if a text field is added and edited with an expression like "=Sequence_Name". The report generated from this template will lead to an error message during the report generation.

Temporary Solution:

Such information cannot be displayed in any report header

Fix Information:

Will be announced in a separate note when this functionality will be available


KPR#:58  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.06

Keyword: Report Template Design

One-line Description:

Intelligent Reporting - Stacked Chromatograms do not display the time axis in reports

Problem:

If a chromatogram display is set to show multiple chromatograms in a stacked display, the time axis is no longer displayed.  

Due to the 3D perspective effect that the sacked mode induces, the time axis is no longer displayed.

Temporary Solution:

The time can be displayed on the peak level by using the peak label functionality.

Fix Information:

n/a


KPR#:59  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.06

Keyword: Report Template Design

One-line Description:

Intelligent Reporting - Square brackets cannot be used in filter expressions

Problem:

Intelligent reporting use Visual Basic expression in the report template edition. This note is related to the limitations of this language expressions. 
When a reporting item is filtered on a specific expression such as  Sample_Name like "Standard [1]", the filter will provide the desired effect to hide or show this specific sample name.
All expression using text condition with "[1]" will not be functional.

Temporary Solution:

Replace the all square brackets "[]" by round brackets "()".

Fix Information:

n/a


KPR#:60  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  N/A

Keyword: Report Template Design

One-line Description:

Cannot calculate summary statistics on columns containing variable or aggregator

Problem:

When using variable or aggregator in a table column of a report template. It would not be possible to compute a summary calculation of the list of value in this column. 
The summary calculation results, such Standard deviation, or sum for example, will appear like "NaN".
This is a limitation of the Microsoft report renderer working underneath Intelligent Reporting to generate a report in OpenLAB Rev. A , ChemStation edition or EZChrom edition.

Temporary Solution:

To compute a summary calculation of a column using variable or aggregator, the table summary calculation functionality cannot be used. To be able to compute these summary calculations, a temporary solution is as following:
 
1. Save the value entered in the column value as an aggregator (Go to the "column properties", click on the expression editor "fx" in the "value" tab, and then on "Save Expression Result As")
2. Select "Aggregator", and type the name of the desired "Calculation Aggregator Name"
3. Click "ok" in all properties dialogs
4. Insert a single text field below the table from the report items tree
5. In the text field value expression, in the field tree, select the "variable" node, and click on "aggregator"
6. In this "aggregator", select the aggregator previously created, and select the summary calculation that would need to be computed (sum, avg, stdev, ...)
7. Select both report items, the single text box, and the table used, and click-right on the two selected items to select the "group" option
8. Once the group created, click-right on the frame surrounding the two report items grouped, and select properties
9. In the group properties, make sure to use the same "group repeat" than the table group repeat value (for example : Compound_Name), and validate all properties dialog
10. In the table "Peaks and Repeating" tab, for the table repeat option, select "None"

Fix Information:

This limitation is due to the Microsoft renderer. 
A new renderer is used in OpenLAB CDS 2.1, and this limitation is not observed.


KPR#:63  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.07

Keyword: Report Template Design

One-line Description:

The sorting option of MS spectra report item in Intelligent Reporting is not functional

Problem:

The sorting option in the MS spectra report report item is not functional. 
If for example the different spectra are wished to be sorted by ascending retention time, this will not be possible by editing the filter option of the MS spectra report item.

Temporary Solution:

Group the MS spectra report item, and use the sorting option from the group.
1. select the MS spectra report item in the Intelligent reporting template editor
2. Right-click, and select "Group" 
3. Select this group, and go to the group properties
4. Edit the sorting option

Fix Information:

This limitation of the MS Spectra report item is fixed in OpenLAB CDS 2.1


KPR#:620  Product:RTE  RTE  A.02.07

Keyword: Report Template Design

One-line Description:

Error message when adding a chromatogram to a report template

Problem:

The following defect may affect the report template editor of OpenLAB CDS installations on Windows XP operating systems:

Whenever adding a chromatogram to a template or loading or applying a template with chromatograms, the following error message is shown:

Could not load file or assembly 'Agilent.ChromPlot.Infrastructure, Version=1.0.0.0, Culture=neutral, PublicKeyToken=26d0ba2f646bead1' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference.

Temporary Solution:

n/a

Fix Information:

Install all updates from Windows Update for the .NET Framework 3.5 SP1 and .NET Framework 2.0 Service Pack 2 on Windows XP Service Pack 3 and Windows Server 2003 Service Pack 2 , in particular the security update 2518864 (MS11-044). 
Visit  http://update.microsoft.com to download and install the mentioned updates.


KPR#:621  Product:RTE  RTE  A.02.07

Keyword: Report Template Design

One-line Description:

Internal grouping of tables and usage of calculation variables cannot be applied at the same time

Problem:

Internal grouping of tables and usage of calculation variables cannot be applied at the same time.

In cases where the table contains an expression that is saved as a calculation variable it is not possible to define a table internal group. Whenever you setup a group it is not saved and not applied.

In cases where a grouped table gets extended by column that defines a new expression saved as a calculation variable, the expression is not calculated and the variable is not saved when previewing the report.

Temporary Solution:

In order to apply statistical calculations (average, standard deviation, RSD, etc.) on calculated results, the results need to be stored in an array rather than a single variable.
Consult the report template editor on-line on how to use category aggregators to define a result array.

Fix Information:

There is currently no fix planned.


KPR#:622  Product:RTE  RTE  A.02.01 M3

Keyword: Report Template Design

One-line Description:

Summary Calculations cannot be applied to table columns containing calculation variables

Problem:

Enhanced calculations often require storing results in variables to be used in further calculations.
If a table contains a calculation expression with previously defined variables, the statistical summary calculations on the column return "NaN".

Temporary Solution:

In order to calculate statistics on table columns including calculation expressions with variables, the results of this line-by-line calculation need to be stored in an array for further processing.
Consult the on-line help for the usage of "category aggregator" to set-up such an array.

Fix Information:

There is currently no fix planned.


KPR#:623  Product:RTE  RTE  A.02.07

Keyword: Report Template Design

One-line Description:

Adding a template description to a previously erased and saved description field causes a KeyNotFoundException

Problem:

Whenever a template description gets deleted from the template properties dialog a new description can't be entered if the template has been saved with the empty description field.

The user will see an error message:

--- System.Collections.Generic.KeyNotFoundException ---
   at System.ThrowHelper.ThrowKeyNotFoundException()
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)

Temporary Solution:

It is recommended to have the template description field always being populated with text.

Fix Information:

There is currently no fix planned.


KPR#:627  Product:RTE  RTE  A.02.04

Keyword: Report Template Design

One-line Description:

Customized composite groups should have a unique name

Problem:

Whenever naming a customized composite groups with the name of an existing, pre-defined snipped, the composite group name cannot not be deleted from the tree view.
The composite group itself is deleted, but name remains under the composite group fields.

Temporary Solution:

Use an individual and unique name for a customized compound group.

Fix Information:

There is currently no fix planned.


KPR#:662  Product:OpenLAB ECM Intelligent Reporter  G4635AA  A.02.03

Keyword: Report Template Design

One-line Description:

Filter definition does not always allow usage of OR operators

Problem:

The usage of OR operators in report filter conditions is only allowed when combining several different report parameters to one filter expression.
In cases where a report parameter may fulfill multiple filter conditions (e.g. Instrument Name = Instrument A or Instrument B), the report template editor does not allow using an OR operator.

This is a limitation due to the definition of the operators available for filtering in report rendering (Microsoft Reporting Services). http://msdn.microsoft.com/en-us/library/ms154029(v=sql.90).aspx.  In particular, there is no "OR" at all.

Temporary Solution:

The exception is the "IN" operator, which allows a FilterExpression to be compared against a list of FilterValues. 
The desired filtering may also be achieved by using wildcards (*) in combination with a CONTAINS condition.
For number, the usage of > and < conditions could be used to achieve the desired filtering.

For external report parameters (e.g. filtering for multiple sample types) the following JOIN statement could be used in the expression editor of the filter:
[=Join(Report_Parameter_0, " ").Contains(Sample_Type   1)    = True]   =  "True"

Fix Information:

There is currently no fix possible.


KPR#:668  Product:OpenLAB ECM Intelligent Reporter  G4635AA  A.02.03

Keyword: Report Template Design

One-line Description:

Reporting time format does not offer an option of (dd/mm/yyyy and time)

Problem:

The various time stamp formats offered by the Report Template Editor does not offer the combination of dd/mm/yyyy plus time stamp.

Temporary Solution:

The format of the time stamps can be modified by using Microsoft Business Intelligence Studio or simple a text editor, like Microsoft Notepad.

- open the report temaplte file (*.RDL)
- search the string "toString"
- Modify the following section like
      ToString("MM/dd/yyyy HH:mm:ss")</Value>
 to e.g.
     ToString("dd/mm/yyyy HH:mm:ss")</Value>

- save the RDL file and validate the changes.

Note:  The Report Template Editor cannot interpret the time stamp format correctly and will show an error filed in the editor window.  However, the time stamp format is correctly applied on the reports.

Fix Information:

RTE Support of the (dd/mm/yyyy and time) time stamp format is considered for a future relaese.


KPR#:36  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.07

Keyword: Report Templates

One-line Description:

Min and Max column summary calculations report GMT and not local time for date fields

Problem:

Times stamps reported as part of a summary calculation, e.g. minimum or maximum of all time stamps in a table column, are reported in GMT time rather than your local time. The column values are reported in local time.

This defect is caused by a missing SYSTEM.TIMEZONE.CURRENTTIMEZONE.TOLOCALTIME(...) conversion in the .rdl template file.

Temporary Solution:

The missing function can be inserted into the template file using a text editor. This is only a temporary solution as the manual edits are overwritten by further table edits.

Fix Information:

A fix is planned for the next release of the Report Template Editor component of OpenLAB CDS.


KPR#:37  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.06

Keyword: Report Templates

One-line Description:

Only Main peaks for a compound are shown in Intelligent Report.

Problem:

Calibration tables can have entries where the same compound has peaks on more than one signal. For LC-UV detectors typically only the peak with the highest response is used for calculation of amounts. These peaks are of  type Main. The remaining peaks are either of type Qualifier or Ignore.
In revision C.01.05 the Intelligent Report does not display peaks of type Ignore.

Temporary Solution:

Use classic reports or set the peaks of type Ignore to be of type Qualifier. The quantitative results are not changed by applying by this temporary fix.

Fixed in C.01.05 SP1

Fix Information:

Fixed in C.01.06


KPR#:39  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  N/A

Keyword: Report Templates

One-line Description:

The report date is printed incorrectly in the Agilent supplied intelligent reports

Problem:

The report date in the footer of the Agilent built-in intelligent reports incorrectly applies a conversion of the current time when a report is printed. The report time in the footer is entered as = String. Format("Printed: {0}", SYSTEM.TIIMEZONE.CURRENTTIMEZONE.TOLOCALTIME(Execution Time)). 
This is not a problem when displaying/previewing the report but only when printing the report.

Temporary Solution:

Modify the report templates to have the footer time to be =String.Format("Printed: {0}",(ExecutionTime))

Fix Information:

The built-in templates are corrected in OpenLAB CDS rev. A.02.01.


KPR#:43  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.06

Keyword: Report Templates

One-line Description:

The template fields "SignalToNoise_EP" and "SignalToNoise6Sigma" do not work in Japanese version

Problem:

Error message “An error occurred during report rendering. The report cannot be reprocessed….”  is displayed when a user previews an IR template after adding parameters "SignalToNoise_EP" and "SignalToNoise6Sigma" in Japanese version.

Temporary Solution:

This is addressed in ChemStation C.01.05 SP1

Fix Information:

Fixed in ChemStation C.01.06.


KPR#:44  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.06

Keyword: Report Templates

One-line Description:

The Chinese and Japanese templates for the Extended Performance Report need updating

Problem:

The template ExtendedPerformance.rdl in Japanese and Chinese language are missing some updates in ChemStation C.01.05. The start/end conditions of LC instruments are not displayed.

Temporary Solution:

N/A

Fix Information:

An updated template will be part of C.01.05 SP1. Users who have changed the default template in the meantime and saved it under the same name, should save it under a new name before they upgrade the software.


KPR#:47  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  2.0

Keyword: Report Templates

One-line Description:

Center of triangular calibration point labels do not represent the measured value

Problem:

The calibration curve plot offers 2 kind of triangular point labels. Unlike other applications the measured value is not represented by the center of the triangle but the the top corner or the bottom corner of the triangle, respectively.

Temporary Solution:

Consider using other point labels, like dot, rectangle or cross.

Fix Information:

For backward compatibility reasons the design of these markers will not be changed.


KPR#:48  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  2.0

Keyword: Report Templates

One-line Description:

XLS export of intelligent reporter templates generate hidden rows

Problem:

When exporting an intelligent report to a XLS file format, the empty space on the report template gets transformed to line of zero height. 
This has no impact on XLS files used for data transfer to e.g. a LIMS system

Temporary Solution:

When opening the XLS file with an application like Microsoft Excel, the row height can be auto-adjusted by selecting the entire spreadsheet and double-clicking the split line between row indicator 1 and 2.

Fix Information:

There is currently no fix planned.


KPR#:57  Product:OpenLAB Intelligent Reporting  OpenLAB Intelligent Reporting  A.01.07

Keyword: Report Templates

One-line Description:

The subtract blank feature used in OpenLAB CDS ChemStation does not match with the Intelligent Reporting report generated

Problem:

When a subtract blank run from other runs is used in ChemStation, this subtracted signals will not be appear in the reports generated with Intelligent Reporting.
The not subtracted signals will be reported.

Temporary Solution:

For ChemStation, use the Classic report templates.

Fix Information:

This issue is fixed in Intelligent Reporting for OpenLAB CDS 2.1


KPR#:658  Product:OpenLAB ECM Intelligent Reporter  G4635AA  A.02.04

Keyword: Report Templates

One-line Description:

Customized chromatogram or axis lables may not display correclty

Problem:

The correct syntax for using the and "&" function requires a blank space in front and behind the ampersand sign.
Example: An expression like 
=FieldName&”Response” needs to be written like 
=FieldName & ”Response”
if it is used as a label in a chromatogram plot.

Expressions like  =Str(FieldName)&”Response” are not supported in reporting service and it results in an  “#Error” in preview.

Temporary Solution:

Use a blank space in front and behind the ampersand sign.

Fix Information:

There is currently no fix planned.


KPR#:1305  Product:OpenLAB CDS ChemStation Edition  M83xx  B.03.01

Keyword: Reports

One-line Description:

Group sum results are not exported to the result.xml

Problem:

The group results in the normalized percent report are not exported to the result.xml, see attached JPG file. 

This problem occurs in 7890 or 68xx.

Temporary Solution:

Individual amounts and group membership are part of the acaml file. Including the sum as a separate item would be redundant information.

Fix Information:

No change planned.


KPR#:1572  Product:OpenLAB CDS ChemStation Edition  M83xx  C.01.01

Keyword: Reports

One-line Description:

Batch mode does not allow usage of intelligent reports

Problem:

If user works in batch mode and the batch method is setup to use intelligent reports, this selection is ignored, even if the batch options are set to use the batch method s report settings.

Temporary Solution:

N/A

Fix Information:

There is no plan to fix this issue in future.