Software Status Bulletin

M8244BA     Thermo Fisher SII for OpenLab CDS

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.

Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

Keyword: Administration

KPR#:1031088 Uninstallation of SII Driver Leaves Chromeleon USB Driver Package Uninstalled

Keyword: Performance

KPR#:261090 Abort Current Run Sets Instrument in Error State
KPR#:377731 Thermo SII Driver: Corona Veo Not Supported in Agilent LC stack
KPR#:511440 Thermo SII: Submitting Shutdown Method in Acquisition Leads to Error for Corona Veo Detector
KPR#:614017 Thermo Fisher Ultimate 3000: The Injection Collection Could Not Be Initialized
KPR#:614020 Thermo Fisher SII: "Blank" Type Injections Cause Sequence to Abort
KPR#:664341 Thermo Fisher Trace GC, Integrion, Aquion: Method Part of the UI Not Accessible Due to Missing Scrollbar
KPR#:667230 Thermo Fisher Aquion Remains Offline After Reset
KPR#:667234 Thermo Fisher Aquion: Error Due to "Non-Specified Flow Rate"
KPR#:667333 Thermo SII Integrion: Setpoint Column Temp Shown Instead of Actual Temp in OpenLab Instrument Status
KPR#:667424 Termo SII: Integrion Method Editing Issues
KPR#:683446 Thermo CAD with Agilent LC: The Sequence Aborts if it Encounters No Injection/Blank Run
KPR#:801770 Sequence aborts after updating running sequence
KPR#:1029458 Thermo Fisher SII: Take/Release Functionality Leads to an Unhandled Exception
KPR#:1064776 Thermo SII 1.3 with CDS 2.8: Issue about log4net in Station IQ and some Thermo instruments cannot be configured
KPR#:1211879 Thermo Fisher SII: Special Characters in Instrument Name Prevents Instrument to Start Run

Keyword: Reports

KPR#:372183 SII: Wrong Entry in Instrument Module Report
KPR#:414840 An Additional Warning on Station IQ report for OpenLab CDS 2.5

Keyword: Roles and Privileges

KPR#:508781 SII: Direct Control Context Menu Disabled During a Run for User with All Permissions
KPR#:508896 SII: Direct Control Context Menu Disabled for User with Manual Control (in Run) Permissions
KPR#:509382 SII: Instrument Control is Still Possible for User Without Manual Control Privileges
KPR#:933834 Thermo SII: Method "Approve" Function Does Not Allow Method Changes Anymore

Keyword: User Interface

KPR#:257130 Context Menu Entries in Instrument Status Appear Active During Run
KPR#:257664 No Online Help for Thermo Fisher Instruments Available in Status Dashboard
KPR#:415443 Entries in Method Audit Trail Are Unclear
KPR#:489974 SII: Configuring The First Instrument for SII Might Display Two Modules, One being Empty
KPR#:502441 Using Non Unique Method for Similar Instruments Prompts to Save Changes Even When No Changes Exist
KPR#:508118 SII: Smart Startup, Smart Shutdown, Smart Standby Not Supported
KPR#:508900 SII: Method Can Still Be Edited But Not Saved Without Create and Edit Acquisition Method Permission
KPR#:664364 Thermo Fisher Trace GC: Method Parameters Out of Range Warnings Not Properly Displayed
KPR#:667210 Thermo Fisher Trace GC: AI/AS 1600 Autosampler Missing Info in Module List
KPR#:667219 Thermo Fisher Aquion: Imperfect Method Parameters Input Validation
KPR#:667312 Thermo Fisher Integrion: Waveforms Cannot Be Edited at First Trial
KPR#:682958 Thermo SII: ICS-6000 Acquisition Method Parameter Not Correctly Shown
KPR#:684251 Thermo SII: Not Showing Online Signals Outside a Run
KPR#:703570 Thermo Fisher Trace GC, Integrion, Aquion: Method Part of the UI Not Accessible Due to Missing Scrollbar
KPR#:801393 SII Module Status May Show As Not Ready in Idle State
KPR#:948202 SII module cannot be selected during configuration
KPR#:1038023 Truncation in Pump Limit Field Makes Input Semi-Invisible
KPR#:1052659 Dashboard shows pump as idle when running out of rear seal wash solvent

Keyword: 

One-line Description:

Monitor Baseline disabled

Problem:

The Monitor Baseline feature accessible via the Instrument View is disabled.

Temporary Solution:

Create and execute a blank run to monitor the baseline

Fix Information:

n/a

Keyword: 

One-line Description:

No 3D data access

Problem:

3D field data, e.g., DAD or FLD spectral data is not accessible. Selecting 3D data acquisition in the instrument method has no effect on the recorded data.
Online spectra are not available and the result files do not contain 3D data.

Temporary Solution:

n/a

Fix Information:

This was implemented in SII 1.1

Keyword: 

One-line Description:

All Signals Are Named The Same in DA: By  The Instrument Name

Problem:

All detector signal traces are named SII1 in the Data Analysis. The signal names do not distinguish detectors.

Temporary Solution:

n/a

Fix Information:

This has been fixed in SII 1.1.
However, the fix breaks backwards compatibility in Data Analysis. See ReadMe document in the SubscribeNet package for SII 1.1 for details.

Keyword: 

One-line Description:

Take/Release Control Feature Does Not Work

Problem:

The Take/Release feature to gain exclusive access over an instrument does not work in this driver version. Clicking the Take/Release button does not have an effect. Also, direct control is always possible independently of the user permissions.

Temporary Solution:

There is no work around.

Fix Information:

Fixed in SII 1.1 with limitations: 
The direct control is now only possible for the instrument that is not taken via the "Instrument View" Instrument Status context menu. All other context menu options function as expected.

Keyword: 

One-line Description:

Entries in method audit trail are ambiguous

Problem:

In Method Audit Trail, the corresponding retention time is missing if changes are made in a table of a method. For example, in the gradient table, Method Audit Trail does not reflect to which row the changes refer.

Temporary Solution:

n/a

Fix Information:

This has been fixed in SII 1.1.

Keyword: 

One-line Description:

Missing scrollbar in Method Setup window

Problem:

Thermo Fisher SII v1.00 driver, Thermo Trace GC, OpenLab CDS 2.5
Detector tab in Method Setup window is missing a scrollbar and it prevents the user from accessing the bottom part of the screen. 

Temporary Solution:

n/a

Fix Information:

This has been fixed in SII 1.1.

Keyword: 

One-line Description:

SII: No 3D Signals Available for FLD

Problem:

No 3D signals are provided for FLD detector in Data Acquisition even though the method allows to select 3D data collection.

Temporary Solution:

None.

Fix Information:

To be addressed in the future revisions of SII driver.

Keyword: 

One-line Description:

SII: Inverse Gradient Feature Not Supported For Vanquish Instruments

Problem:

The Inverse Gradient feature is currently not available for Vanquish Instruments. However, it is supported by Chromeleon CDS. Online Help of OpenLab CDS mentions this feature as supported.

Temporary Solution:

None

Fix Information:

To be addressed in the future revisions of the SII driver.

Keyword: 

One-line Description:

SII: Instrument Activity Log Mixes Entries of Several Instruments

Problem:

Launching and operating two SII instruments at the same time can lead to an Instrument Activity Log which also contains some entries from the wrong instrument.

Temporary Solution:

None

Fix Information:

The activity log entries created by the utility drivers RS232 Input Port and Remote Inject Driver now appear in the appropriate Activity Log. However,
some Activity Log entries created during instrument configuration cannot be addressed and hence left unfixed.

Keyword: 

One-line Description:

"Invalid floating point operation" error upon importing Thermo U3000 data from OpenLab CDS into a 3rd party software

Problem:

Upon importing an AIA file (obtained with the Thermo U3000 LC) from OpenLab CDS into a 3rd party software, one gets an error message:
"Invalid floating point operation".

Temporary Solution:

None

Fix Information:

There is no fix.

Keyword: 

One-line Description:

Editing sequence twice causes sequence to abort

Problem:

Inserting sequence lines in a running sequence causes the sequence to abort at the start of the next line.

Temporary Solution:

Avoid editing running sequences.

Fix Information:

n/a

Keyword: Administration

One-line Description:

Uninstallation of SII Driver Leaves Chromeleon USB Driver Package Uninstalled

Problem:

 Uninstallation of SII Driver uninstalls all Thermo Fisher components except the Chromeleon USB Driver Package.

Temporary Solution:

None

Fix Information:

To be fixed in the future revision of the driver.

Keyword: Performance

One-line Description:

Abort Current Run Sets Instrument in Error State

Problem:

Using the "Abort current run" option during sequence execution sets the instrument in the error state. Returning to idle state requires manual intervention.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 1.2 of Thermo Fisher SII.

Keyword: Performance

One-line Description:

Thermo SII Driver: Corona Veo Not Supported in Agilent LC stack

Problem:

The Corona Veo CAD detector is currently not supported within an Agilent LC stack due to unreliable triggering into Run state of the detector.
Support for this configuration will be provided as soon as possible.

Temporary Solution:

n/a

Fix Information:

This issue is resolved with a ThermoFisher_SII_Control Hotfix-123396.

Keyword: Performance

One-line Description:

Thermo SII: Submitting Shutdown Method in Acquisition Leads to Error for Corona Veo Detector

Problem:

If in the acquisition Run Queue, a Shutdown Method is defined and is submitted via the button in the run queue tab, the Corona Veo Detector goes into the error state with the error message:
"SII: This module expects to receive a hardware inject synchronization signal and is therefore not able to work in the NoInjection mode".

Temporary Solution:

Use a workaround: 
Add a shutdown method after a single run or as the last line of a sequence.

Fix Information:

To be addressed in the future revisions of the SII driver.

Keyword: Performance

One-line Description:

Thermo Fisher Ultimate 3000: The Injection Collection Could Not Be Initialized

Problem:

SII 1.1: If the operator manually performs “Wash Needle Externally” before running a sequence, and the instrument directly runs the sequence after, the sequence operation will be interrupted with the following error:
SII: the injection collection could not be initialized （Not all injections have been run , the injections collection must not be finalized in that state）

Reason:
After executing the ”Wash needle externally ” program, the injection valve position does not return to the “injection position”.

Temporary Solution:

After completing the ”Wash needle externally ” program procedure, it is necessary to manually switch the injection valve to the injection position prior to starting a sequence.

Fix Information:

This issue is not reproducible in SII 1.3 revision of the driver.

Keyword: Performance

One-line Description:

Thermo Fisher SII: "Blank" Type Injections Cause Sequence to Abort

Problem:

Sequence goes into Error state and aborts if one adds/inserts blank type samples into a sequence during a run.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 1.2 of Thermo Fisher SII.

Keyword: Performance

One-line Description:

Thermo Fisher Trace GC, Integrion, Aquion: Method Part of the UI Not Accessible Due to Missing Scrollbar

Problem:

In Trace 1600/1610 method > Detector Time Program UI: When the Window is too narrow (e.g. when a second Window is open at its side) the Add/Delete/Sort buttons are not visible. There is no horizontal scrollbar to access this part of the UI. 
Similar issues happen with Aquion and Integrion.

Temporary Solution:

Workaround: close other window next to the method UI window. 

Fix Information:

To be addressed in the future revisions of the driver.

Keyword: Performance

One-line Description:

Thermo Fisher Aquion Remains Offline After Reset

Problem:

Aquion remains offline after resetting it from the instrument dashboard context menu of the Pump ECD; the module goes offline and does not start again. 

Temporary Solution:

Use "Connect" option in the context menu of the module to bring the instrument back on-line.

Fix Information:

N/A

Keyword: Performance

One-line Description:

Thermo Fisher Aquion: Error Due to "Non-Specified Flow Rate"

Problem:

For certain suppressor types, a warning about non-specified flow rate at the initial step is displayed when doing a method check, although the initial flow rate is specified. It is not possible to start a run with this method, the run is aborted due to the hardware error.

Temporary Solution:

The issue does not happen is no suppressor is used.

Fix Information:

N/A

Keyword: Performance

One-line Description:

Thermo SII Integrion: Setpoint Column Temp Shown Instead of Actual Temp in OpenLab Instrument Status

Problem:

The column temperature shown in the OpenLab Instrument Status UI dashboard for the Pump_ECD is the setpoint temperature, not the actual temperature.

Temporary Solution:

As a workaround, use the Thermo Fisher Instrument Status window that can be opened from the context menu of the corresponding module of the OpenLab Instrument Status window (right click on module-> Open Instrument View)

Fix Information:

To be addressed in the future revisions of the driver.

Keyword: Performance

One-line Description:

Termo SII: Integrion Method Editing Issues

Problem:

Method usability issues can arise when changing method settings in Integrion. E.g. when changing the type of an existing method in the Pump section from isocratic to multi-step gradient and entering a new row in the gradient table in the Gradient tab causes an error message (without clarification). Also, selecting a Flow tab or another method section causes an error message as well.
Some other issues may arise in other tabs and fields when editing a method.

Temporary Solution:

The only way to avoid the error message is to delete the new row in the gradient table, go back to the Flow tab, change the method type to isocratic and then to multi-step gradient and go back to the gradient tab. This way the table can be edited without error.
Some other issues may arise in other tabs and fields when editing a method and sometimes for them there is no graceful workaround and the only way to proceed is to create/load another method and discard all changes to the present method. 

Fix Information:

To be addressed in the future revisions of the driver.

Keyword: Performance

One-line Description:

Thermo CAD with Agilent LC: The Sequence Aborts if it Encounters No Injection/Blank Run

Problem:

The "no injection/blank run" type cannot be used while the CAD is configured with Agilent LC in CDS system. The sequence gets aborted if it encounters blank run.

Temporary Solution:

If the workflow allows, use 0 injection volume in a regular run type instead of a No injection/Blank run type.

Fix Information:

To be addressed in the future revisions of the Thermo SII driver.

Keyword: Performance

One-line Description:

Sequence aborts after updating running sequence

Problem:

Editing running sequences can lead to sequence abortion. The preconditions are:
- The first pending line is edited, that includes inserting new lines.
- The sequence update is not processed when the current run ends.

Temporary Solution:

N/A

Fix Information:

This is fixed in Thermo Fisher SII 1.3

Keyword: Performance

One-line Description:

Thermo Fisher SII: Take/Release Functionality Leads to an Unhandled Exception

Problem:

This happened sporadically with Ultimate HPLC but possibly happens with other instruments in a client/server environment.
Repetitive use of Take/Release functionality for the same instrument on different machines leads to an unhandled exception:
An unexpected error occurred and we cannot continue...

Temporary Solution:

Avoid using the Take/Release functionality if this happens on your system too.

Fix Information:

To be addressed by Thermo Fisher in the future revisions of the driver.

Keyword: Performance

One-line Description:

Thermo SII 1.3 with CDS 2.8: Issue about log4net in Station IQ and some Thermo instruments cannot be configured

Problem:

Running a Station IQ on a system with SII 1.3 and OpenLab CDS 2.8 shows an error about a wrong version of log4net being installed.

This results in the hanging of the application upon configuration of some Thermo  instrument.

Temporary Solution:

N/A

Fix Information:

This has been addressed in OpenLab CDS 2.8 Update 01.

Keyword: Performance

One-line Description:

Thermo Fisher SII: Special Characters in Instrument Name Prevents Instrument to Start Run

Problem:

In the Chromeleon instrument configuration manager, when using some special characters, e.g. "+", to name an instrument (e.g. "AgilentLC+CoronaVeo"), this character becomes unreadable ("AgilentLC%2BCoronaVeo") in the OpenLab CDS instrument configuration UI.
This leads to the instrument not being operational: upon submitting a single run, all instrument modules stay in Idle state while the Run Queue shows the Acquiring State. The run cannot be gracefully aborted.

Temporary Solution:

Avoid using special characters in the instrument naming. In case of a run cannot be gracefully aborted, power cycle the instrument and the AIC.

Fix Information:

To be fixed in the future revisions of the driver.

Keyword: Reports

One-line Description:

SII: Wrong Entry in Instrument Module Report

Problem:

In the OpenLab CDS report, for some instrument modules there is an entry that incorrectly refers to the entire instrument with the driver name as a part number.

Temporary Solution:

N/A

Fix Information:

This is fixed in SII 1.1.
However, it only applies to newly configured instruments -> Old instruments (from SII 1.0) need to be deleted and reconfigured anew to get rid of this issue.

Keyword: Reports

One-line Description:

An Additional Warning on Station IQ report for OpenLab CDS 2.5

Problem:

Thermo Station IQ expects an older version of Agilent SVT than the one actually installed with the CDS 2.5 release build (2.5.0.927). As a consequence, an additional warning to already existing four (described in the driver Release Notes)  is shown on the IQ report (the 5th one is for OpenLab CDS 2.5 only):
Agilent Software Verification Tool B.01.01: A newer version of the package is installed. Expected version 5.1.10.0

Temporary Solution:

n/a

Fix Information:

This has been fixed in SII 1.1.

Keyword: Roles and Privileges

One-line Description:

SII: Direct Control Context Menu Disabled During a Run for User with All Permissions

Problem:

The Direct Control context menu is disabled for the user with all permissions during the run. However, those direct control options are enabled when the instrument is in Idle state.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 1.2 of Thermo Fisher SII.

Keyword: Roles and Privileges

One-line Description:

SII: Direct Control Context Menu Disabled for User with Manual Control (in Run) Permissions

Problem:

Although the user has the privilege “Manual control (in run)”, direct control is not possible neither in a run nor in idle state.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 1.2 of Thermo Fisher SII driver.

Keyword: Roles and Privileges

One-line Description:

SII: Instrument Control is Still Possible for User Without Manual Control Privileges

Problem:

A user without the privileges for manual control has all direct control options disabled in the OpenLab InstrumentStatus UI *except* the Open Instrument View option that opens the Thermo Fisher Instrument View. There, the user can change any settings of the instrument. The activity log tracks the changes, however, in some cases the computer name is logged instead of the user.

Temporary Solution:

Restrictions should be implemented via SOP to restrict users without permissions for direct control not to utilize SII Instrument View.

Fix Information:

To be addressed in the future revisions of the driver.

Keyword: Roles and Privileges

One-line Description:

Thermo SII: Method "Approve" Function Does Not Allow Method Changes Anymore

Problem:

SII 1.2, Thermo Fisher Ultimate 3000 and possibly other instruments:
Using the Approve function for the Method status leads to a situation that does not allow to change the Method status again (independent of the user's privileges) because of pending changes. This happens even if the saved Approved method is just loaded without any other interaction. 

Temporary Solution:

N/A

Fix Information:

This is fixed in revision 1.3 of Thermo Fisher SII driver.

Keyword: User Interface

One-line Description:

Context Menu Entries in Instrument Status Appear Active During Run

Problem:

Some context menu entries may appear as active, i.e. not grayed out during a run. Selecting such a menu entry does not trigger the selected action. Outside of the run the menu entries work as expected.

Temporary Solution:

n/a

Fix Information:

This has been fixed in SII 1.1.

Keyword: User Interface

One-line Description:

No Online Help for Thermo Fisher Instruments Available in Status Dashboard

Problem:

The online help for Thermo Fisher instruments is not accessible via the status dashboard.

Temporary Solution:

Open Instrument View and access online help from there.

Fix Information:

This issue does not happen in SII 1.3

Keyword: User Interface

One-line Description:

Entries in Method Audit Trail Are Unclear

Problem:

Entries in the method audit trail are sometimes unclear making the older method reconstruction impossible.

Temporary Solution:

n/a

Fix Information:

This has been fixed in SII 1.1.

Keyword: User Interface

One-line Description:

SII: Configuring The First Instrument for SII Might Display Two Modules, One being Empty

Problem:

After configuration of SII instrument, two Thermo Fisher instrument modules exist, one of them being empty. Launching such an instrument displays an Initialization Error. This only happens on the freshly set up system and when configuring the instrument for the first time. Reconfiguring the same instrument does not result in such error.

Temporary Solution:

After removing the empty item, the instrument can be launched without issues.

Fix Information:

To be addressed in the future revisions of the driver.

Keyword: User Interface

One-line Description:

Using Non Unique Method for Similar Instruments Prompts to Save Changes Even When No Changes Exist

Problem:

If the same method is opened on another instrument of identical configuration, the system might prompt to save the changes in the method even if there are no changes in the method.
To avoid the “unsaved changes” dialog upon the run submission, use a unique method developed for each instrument.

Temporary Solution:

Create methods unique to every instrument.

Fix Information:

To be addressed in the future revisions of the SII driver.

Keyword: User Interface

One-line Description:

SII: Smart Startup, Smart Shutdown, Smart Standby Not Supported

Problem:

Smart Startup/Shutdown/Standby parameters are available in the method UI. However, these features are currently not supported in SII for OpenLab CDS. Method Audit trail does not rack the changes of these parameters either. But if changes are made in this section, Audit Trail generates a new file version without changes. 

Temporary Solution:

Instead of Smart shutdown, a dedicated shutdown method must be used at the end of the sequence or after a single run.

Fix Information:

To be addressed in the future revisions of the SII driver.

Keyword: User Interface

One-line Description:

SII: Method Can Still Be Edited But Not Saved Without Create and Edit Acquisition Method Permission

Problem:

A method can still be edited by a user without the privilege to create and edit acquisition methods. It correctly cannot be saved after that.

Temporary Solution:

This does not affect the method since the Save function is not available in such case.

Fix Information:

Working as designed.

Keyword: User Interface

One-line Description:

Thermo Fisher Trace GC: Method Parameters Out of Range Warnings Not Properly Displayed

Problem:

In Trace 1600/1610  GC, some out of range method parameters warnings are not properly displayed.
Sometimes the field is not colored red, UI is not reactive anymore, but without warning it is not obvious why. There is no warning dialog when clicking to another field.

Temporary Solution:

No workaround except thoroughly checking all fields for proper value entries. Use Help to see the ranges.

Fix Information:

To be addressed in the future revisions of the driver.

Keyword: User Interface

One-line Description:

Thermo Fisher Trace GC: AI/AS 1600 Autosampler Missing Info in Module List

Problem:

For Trace 1600/1610 GC with an AI/AS 1600 autosampler, the Module List misses the details on the autosampler. Also, the sampler misses the tooltip showing the type of the module in the Status UI dashboard.

Temporary Solution:

N/A

Fix Information:

To be addressed in the future revisions of the driver.

Keyword: User Interface

One-line Description:

Thermo Fisher Aquion: Imperfect Method Parameters Input Validation

Problem:

The data input validation is not consistent throughout the entire method: sometimes the data is not checked for boundary conditions and error messages are missing, sometimes the number of decimal places is not verified and the method does not catch these upon saving the method; sometimes the tooltips are missing. 

Temporary Solution:

Use Help feature for clarification of the input values and generally use common sense.

Fix Information:

To be considered for the future revisions of the driver.

Keyword: User Interface

One-line Description:

Thermo Fisher Integrion: Waveforms Cannot Be Edited at First Trial

Problem:

An Integrion with AS-AP sampler a method with integrated amperometry does not allow to edit the waveform under EDet Option when a waveform selector is being edited for the first time: the waveform editor opens but the new name field is read-only.

Temporary Solution:

Workaround: Select “New waveform” in the waveform selector and click “Edit”. The waveform editor opens. Close it, select the waveform to be edited again and click “Edit”. The waveform editor opens and the name field becomes editable.

Fix Information:

To be considered for the future revisions of the driver.

Keyword: User Interface

One-line Description:

 Thermo SII: ICS-6000 Acquisition Method Parameter Not Correctly Shown

Problem:

Upon loading, a saved acquisition method incorrectly shows a parameter for the Suppressor. However, it shows the correct value upon starting a run. Also, a message asking to save changes to the acquisition method appears even if no changes were performed.
 

Temporary Solution:

Navigating to the script, set the current value as desired  and verify that the value is correctly set.

Fix Information:

N/A

Keyword: User Interface

One-line Description:

Thermo SII:  Not Showing Online Signals Outside a Run

Problem:

Thermo SII instruments do not display the online signal outside of the run (there is no preview of a signal). This is an instrument limitation that cannot be addressed via the driver. See a workaround below.

Temporary Solution:

Signal display can be manually started and stopped via the Instrument View. 
For that:
Open Instrument View (context menu in Instrument Status)->Select Take Control-> Settings (gear icon on top, or F8)->Select the channel to be displayed (left window)->Commands Tab (right window)->AcqOn (check)

The signal display must be turned off in order to start a run, or else an error message will appear.
To turn off the signal before starting the acquisition, select AcqOff (check).

Fix Information:

This is a limitation of the Thermo Fisher hardware and cannot be fixed in the software.

Keyword: User Interface

One-line Description:

Thermo Fisher Trace GC, Integrion, Aquion: Method Part of the UI Not Accessible Due to Missing Scrollbar

Problem:

The lower part of the method setup is truncated/not accessible (even if there is no other window below) for some of the modules/tabs. There is no vertical scrollbar to access the missing part of the UI.

Temporary Solution:

Use "script editor" to adjust the method parameters not accessible due to the missing scrollbars.

Fix Information:

To be addressed in the future revisions of the driver.

Keyword: User Interface

One-line Description:

SII Module Status May Show As Not Ready in Idle State

Problem:

SII controlled modules may show a Not Ready status when the instrument is idle. The overall status shown in OpenLab CDS is Idle. This defect does not affect the functionality of the instrument or the data system.

Temporary Solution:

N/A

Fix Information:

This is fixed in Thermo Fisher SII 1.3.

Keyword: User Interface

One-line Description:

SII module cannot be selected during configuration

Problem:

In rare cases it is not possible to select the Thermo Fisher chromatography modules (Vanquish and Ultimate instruments, possibly other) via the USB serial number during configuration.
In these cases, the driver reports a code 39 error in the Windows device manager.
The cause for this is the Windows core isolation feature.

Temporary Solution:

Deactivate core isolation on all AICs which connect to Thermo Fisher instruments. Core isolation may be managed by customer IT via group policies. 

Fix Information:

To be addressed by Thermo Fisher in the future revision of the driver.

Keyword: User Interface

One-line Description:

Truncation in Pump Limit Field Makes Input Semi-Invisible

Problem:

The input numbers are not quite visible in the Pressure Limit fields in the Instrument Setup window of the Pump (upon entering 50--only 0 is seen).  This was observed with different LC instruments and only happens in Chinese OS, ENG OS does not have this issue. The Script editor shows all numbers correctly.

Temporary Solution:

Use Script editor to view the fields instead of Method Setup window.

Fix Information:

Reported to Thermo Fisher.

Keyword: User Interface

One-line Description:

Dashboard shows pump as idle when running out of rear seal wash solvent 

Problem:

A Thermo Fisher pump that has run out of rear seal wash solvent will show as idle in the OpenLab dashboard while showing not ready in the instrument view.
A sequence started in this situation will abort immediately.

Temporary Solution:

Refill the rear seal wash solvent before submitting a new sequence when it is low.

Fix Information:

To be addressed in the future revision of the driver.