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Software Status Bulletin

Agilent Lab Advisor     M8550A

Known Problem Report as of Sep 3 2012 7:17AM

Preface
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This Software Status Bulletin (SSB) documents all known problems in the software product designated above. The SSB is derived from Known Problem Reports (KPR) which result from user problems that have been classified as documentation problems or software defects. When a KPR is written, an identifying number is assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented in the SSB. User problems that have been submitted, but that have not been classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
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When you experience a problem with a product, first check this SSB to see if the problem has been reported already, and if there is a temporary workaround available for the problem, or if the problem has already been fixed by a new revision. If the problem is not listed in this SSB then you may wish to report it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the "Keyword Index" section of the SSB. Under each keyword is a listing of one-line descriptions of related KPRs. If any of these sound like yours, locate the KPR # in the "Known Problem Reports" section of the SSB, and read the full KPR. The KPRs in the "Known Problem Reports" section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a brief description and a KPR #. A KPR may be associated with more than one keyword.

Known Problem Reports: This section contains KPRs, with all the available information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary


Test

Keyword Index

KPR#: 4127    Product: Agilent Lab Advisor     M8550A    B.02.01

Keyword: 

One-line Description:
Add Log Dialog: Number of Input Characters and Characters Left inconsistent

Problem: 
Fonts using Unicode (Japanese or Chinese Characters) will consume more than one Byte per Character.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 4129    Product: Agilent Lab Advisor     M8550A    B.02.03

Keyword: 

One-line Description:
Wrong status shown when test aborts

Problem: 
It may happen that when running a test procedure and an error forces the system to abort, that this failure will be interpreted as "Aborted by user" instead.
Temporary Solution: 
The error causing the test to abort is still shown. Elliminate the reason for the error and rerun the test.
Fix Information: 
n/a
KPR#: 4130    Product: Agilent Lab Advisor     M8550A    B.02.01

Keyword: 

One-line Description:
Garbage characters in CSV file export.

Problem: 
Garbage characters and cosmetic issues may occur in CSV file exported from the signal plot of the Instrument Control screen.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 4131    Product: Agilent Lab Advisor     M8550A    B.02.03

Keyword: 

One-line Description:
Communication may be lost in Instrument Control

Problem: 
If switching back and forth to the Instrument Control screen, it may happen that the communication to the instrument is lost.
Temporary Solution: 
Close the Lab Advisor software. Start the Lab Advisor and reconnect to the instrument.
Fix Information: 
n/a
KPR#: 4115    Product: Agilent Lab Advisor     M8550A    B.01.03 SP3

Keyword: Test

One-line Description:
Status LED can stay red after safety test

Problem: 
It can happen that after a safety test the status LED of the 7100 CE stays red.
Sending a Clear Error command from the Instrument Control Screen does not have an effect.
Temporary Solution: 
Use the Identify button from the Module Service Center. This causes the LED to cycle through the possible colors, ending with green.
Fix Information: 
No fix planned.