Software Status Bulletin

Parallel Capillary Electrophoresis Software     

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.

Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

Keyword: Administration

KPR#:1363825 User names containing '_' cannot be added to the Administration SW

Keyword: Performance

KPR#:1093288 Analysis Region fields and Manual Baseline Setpoints
KPR#:1217398 Changes can be made on ProSize home page while Configuration Editor window is open
KPR#:1272722 IVT mRNA Extended Methods in FA Controller SW have incorrect voltage
KPR#:1303742 DNF-471E33 SS Total RNA 15 nt Extended configuration file is incorrect

Keyword: Reports

KPR#:619810 PDF report wrong unit of time for preruns in OPII

Keyword: Roles and Privileges

KPR#:1392974 System Administrator permissions unintentionally removed when edited
KPR#:1392977 'System Validator' role and its permissions have no functionality
KPR#:1395684 'Add or edit reagent lot number' has no functionality
KPR#:1395690 'Edit project specific settings' permission has no functionality
KPR#:1395807 'Access administration software' permission has no functionality

Keyword: User Interface

KPR#:957110 Enhanced Contrast function in ProSize data analysis software
KPR#:1054259 Oligo Pro II Controller software Prime function
KPR#:1202108 Cannot zoom y-axis of electropherogram on ladder screen
KPR#:1202660 Prefix of the run file for each sample is shown
KPR#:1203410 Duplicate Sample Names and Parameters access
KPR#:1204020 Gel Image Cursor line value is not clearly visible, Electropherogram cursor line doesn't move the Gel image cursor
KPR#:1210112 Gel image does not match original when copy/pasting a single lane
KPR#:1216671 Parameter buttons are visible in Peak Table panel after Electropherogram is expanded then contracted
KPR#:1219782 Deleting an annotation using right click drop down menu does not delete it
KPR#:1220157 Peak table appears in front of sample overlay list
KPR#:1220208 Data file name is shown next to sample name in ProSize data analysis software

Keyword: 

One-line Description:

Selecting multiple samples rows using CTRL + click for Femto Pulse controller sofware

Problem:

When using CTRL + click to select multiple sample rows in the Femto Pulse controller software, the stage will always go to the last chosen sample row. 

Temporary Solution:

Avoid using CTRL + click option. 

Fix Information:

To be fixed in a future release.

Keyword: 

One-line Description:

gDNA Correction Factor not Applying to Concentration

Problem:

Due to a software defect, identified on the ProSize data analysis software version 6.0.0 and later, when processing gDNA samples with the DNF-467, DNF-468, and DNF-488 kits, concentration results obtained may be lower than those generated with version 5.0.X and earlier. 

Temporary Solution:

Downgrade to ProSize 5.0.1.6 or earlier if possible or await next version release before upgrading until issue is fixed. 

Fix Information:

To be fixed in a future release. 

Keyword: Administration

One-line Description:

User names containing '_' cannot be added to the Administration SW

Problem:

The user names containing underscore ('_') character are not found and cannot be added to the Administration software. Such users cannot be assigned with any role and to any project.

Temporary Solution:

Avoid using '_' when naming the users.

Fix Information:

Will be fixed in a future release.

Keyword: Performance

One-line Description:

Analysis Region fields and Manual Baseline Setpoints

Problem:

In ProSize data analysis software, when changing the start time on Manual Baseline setpoints or Analysis Region setpoints, when user uses tab to go to End, if anything above 0 is entered for "Start" the value which change to 0 in the display until user clicks outside of the "Start" or "End' boxes.  

Temporary Solution:

When making changes in the Analysis Region or Manual Baseline Setpoints, click the Start and End boxes instead of using the tab function.

Fix Information:

To be fixed in a future release.

Keyword: Performance

One-line Description:

Changes can be made on ProSize home page while Configuration Editor window is open

Problem:

When the Configuration Editor window is open, the Parameters panel settings can still be changed. When selecting Cancel within the Configuration Editor window, any changes made in the Parameters panel remain. The Parameters panel should not be accessible while any pop-up window is in front of the home page. 

Temporary Solution:

n/a

Fix Information:

To be fixed in a future release.

Keyword: Performance

One-line Description:

IVT mRNA Extended Methods in FA Controller SW have incorrect voltage

Problem:

The following methods contain a separation voltage of 8kV, when it should be 4kV:

DNF-472AE33 - HS IVT mRNA Extended Low Concentration 
DNF-472BE33 - HS IVT mRNA Extended Mid Concentration 

Temporary Solution:

n/a

Fix Information:

To be fixed in a future release. 

Keyword: Performance

One-line Description:

DNF-471E33 SS Total RNA 15 nt Extended configuration file is incorrect

Problem:

The ProSize 6.0 configuration file for DNF-471E33 - SS Total RNA 15 nt Extended method differs from previous versions. 

Temporary Solution:

Contact local support team to request the correct method to be uploaded into the Fragment Analyzer controller software. 

Fix Information:

To be fixed in a future release. 

Keyword: Reports

One-line Description:

PDF report wrong unit of time for preruns in OPII

Problem:

The prerun on the PDF report is in minutes not seconds. 

Temporary Solution:

n/a

Fix Information:

To be fixed in a future release. 

Keyword: Roles and Privileges

One-line Description:

System Administrator permissions unintentionally removed when edited

Problem:

The permissions for System Administrator role include "Manage project, View Error Report, View Event Report and View Project" entries in Administration software. When editing system roles, these 4 entries are not possible to add or remove. By confirming by Edit role button, these 4 permissions disappear and cannot be added back.

Temporary Solution:

Do not edit System Administrator role.
Permissions 'View Error Report, View Event Report and View Project' can be granted to any project role.

Fix Information:

Will be fixed in a future release.

Keyword: Roles and Privileges

One-line Description:

'System Validator' role and its permissions have no functionality

Problem:

Assigning 'System Validator' role have no impact on the SW. Additionally, Instrument Maintenance permissions 'Maintenance functionality' and 'Review system maintenance' have no functionality in Administration, Controller and Data Analysis SW.

Temporary Solution:

n/a

Fix Information:

Will be fixed in a future release.

Keyword: Roles and Privileges

One-line Description:

'Add or edit reagent lot number' has no functionality

Problem:

Checking or unchecking 'Add or edit reagent lot number' has no impact on the SW performance. 

Temporary Solution:

n/a

Fix Information:

Will be fixed in a future release.

Keyword: Roles and Privileges

One-line Description:

'Edit project specific settings' permission has no functionality

Problem:

Checking or unchecking 'Edit project specific settings' has no impact on the SW performance. 

Temporary Solution:

n/a

Fix Information:

To be fixed in a future release.

Keyword: Roles and Privileges

One-line Description:

'Access administration software' permission has no functionality

Problem:

Checking or unchecking 'Access administration software' has no impact on the SW performance. With being unchecked, user can log into Administration SW and access if from Controller and Data Analysis SW.

Temporary Solution:

n/a

Fix Information:

To be fixed in a future release.

Keyword: User Interface

One-line Description:

Enhanced Contrast function in ProSize data analysis software 

Problem:

In ProSize data analysis software, when using the Enhanced Contrast function, after making changes and selecting "Cancel", the changes are still accepted rather than being ignored. 

Temporary Solution:

n/a

Fix Information:

To be fixed in a future release.

Keyword: User Interface

One-line Description:

Oligo Pro II Controller software Prime function 

Problem:

In the Oligo Pro II controller software, user is able to add a Prime to the Method Queue without selecting a solution (Gel 1, Conditioning Solution, etc.). If the Prime is added to the queue without a solution being selected, the software recognizes no solution is selected and moves on to the next run in the queue.    

Temporary Solution:

n/a

Fix Information:

To be fixed in a future release of OPII controller software. 

Keyword: User Interface

One-line Description:

Cannot zoom y-axis of electropherogram on ladder screen

Problem:

In the Ladder Calibration screen, when using the zoom function on the electropherogram only the x-axis changes, never the y-axis. 

Temporary Solution:

n/a

Fix Information:

To be fixed in a future release.

Keyword: User Interface

One-line Description:

Prefix of the run file for each sample is shown

Problem:

When right-clicking to overlay Electropherograms, each sample now has the run time stamp shown. The prefix appears in the sample names in the key/legend. This prefix is not normally seen when looking at the Electropherograms.

Temporary Solution:

n/a

Fix Information:

To be fixed in a future release.

Keyword: User Interface

One-line Description:

Duplicate Sample Names and Parameters access

Problem:

When a Sample Name is duplicated, the user still has access to the Parameters and can make changes. Once the Parameters window is closed, the icon is no longer accessible. 

Temporary Solution:

Ensure each Sample Name is unique and not duplicated. 

Fix Information:

To be fixed in a future release.

Keyword: User Interface

One-line Description:

Gel Image Cursor line value is not clearly visible, Electropherogram cursor line doesn't move the Gel image cursor 

Problem:

When the Gel Image Show Cursors tool is selected, the line value in the Gel Image is not clearly visible. The line in the Gel Image needs to be moved and the value becomes visible. Moving the cursor line in the Gel Image moves the cursor line in the Electropherogram, but when the line is moved in the Electropherogram then the Gel Image line does not move. 

Temporary Solution:

n/a

Fix Information:

To be fixed in a future release.

Keyword: User Interface

One-line Description:

Gel image does not match original when copy/pasting a single lane 

Problem:

When copying a single lane of the digital gel image, the pasted image does not match the appearance of the lane in ProSize. This can be the color or intensity of the bands depending on changes made. 

Temporary Solution:

If the user repeats the copy a single lane function a second time it will match what is seen in ProSize, both color and intensity.

Fix Information:

To be fixed in a future release.

Keyword: User Interface

One-line Description:

Parameter buttons are visible in Peak Table panel after Electropherogram is expanded then contracted

Problem:

Buttons from the Parameters table are visible in the Peak Table panel after the Electropherogram image is expanded and then contracted. The Parameters panel closes and returns to the Peak Table when it should not. 

Temporary Solution:

n/a

Fix Information:

To be fixed in a future release. 

Keyword: User Interface

One-line Description:

Deleting an annotation using right click drop down menu does not delete it 

Problem:

When attempting to delete an annotation in ProSize data analysis software, after right-clicking on the annotation and choosing "Delete" from the dropdown, the annotation disappears but reappears if other changes are made to the same EPG.

Temporary Solution:

In the "Edit Annotation" table, ensure that "Delete" is checked in the table. 

Fix Information:

To be fixed in a future release.

Keyword: User Interface

One-line Description:

Peak table appears in front of sample overlay list

Problem:

In ProSize data analysis software, when right-clicking to overlay samples within the same separation, a table of sample names appear. If the sample names table is open then closed, the peak table appears in front, rather than the overlay list continuing to appear. 

Temporary Solution:

n/a

Fix Information:

To be fixed in a future release.

Keyword: User Interface

One-line Description:

Data file name is shown next to sample name in ProSize data analysis software

Problem:

In ProSize data analysis software, with a .psda file open the name of the data file can be seen right before the sample name when pulling up run files. The name of the sample should be the only thing observed when opening .psda files.

Temporary Solution:

n/a

Fix Information:

To be fixed in a future release.