Software Status Bulletin
Agilent GC Drivers Software
Known Problem Report as of Mar 25 2024 4:00AM
Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.
User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.
How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.
To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.
There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.
Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.
Keyword Glossary
Keyword Index
KPR#:680
Chromeleon: Wrong injection volume used with 8890 GC and G4567A Injector.
KPR#:642
Thread Exception error when clicking on pneumatic curve when editor first opened.
Keyword: 3rd Party Drivers , 6850 Control , 6890 Control , 7890 Control
KPR#:642
Thread Exception error when clicking on pneumatic curve when editor first opened.
KPR#:642
Thread Exception error when clicking on pneumatic curve when editor first opened.
KPR#:642
Thread Exception error when clicking on pneumatic curve when editor first opened.
KPR#:16
Vial Missing Error Message
KPR#:17
How to Change Column Dimensions
KPR#:18
If One Signal Needs to be Saved, it Must be Assigned as Signal 1
KPR#:20
Instrument Diagram Does Not Match Installed Column in Method
KPR#:22
In 68XX driver revision 5.02 - 6.11, it is not possible to Modify a Method During a Run to Extend the Run Time or Change the Oven Temp
KPR#:23
Info in Edit instrument parameters\Columns is incomplete
KPR#:31
Ignore missing vial option is not present in GC
KPR#:33
Instrument Setup graph has incorrect column legend
KPR#:38
ALS errors abort sequence; no Retry/Abort dialog box option offered with 68xx RC.NET Driver
KPR#:41
Method parameters from B.01.03 changed to defaults after upgrade to B0402 RC.net
KPR#:55
Opening 68xx RC.NET GC types result in 'FetchCPVar cannot talk to application'
KPR#:59
In 68XX Driver Version 5.02, it is not Possible to Start the 6890 RC.NET from the Front Panel Start Key
KPR#:66
CIS4 inlet is not recognized with 6890 GC RC.NET
KPR#:83
Only Fast Plunger Speed is available for PTV Solvent Vent multiple injections
KPR#:87
IQ1.CFG file of 6890/6850 instrument corrupted after regional setting change
KPR#:89
Incorrect injection volume shown in method report if PTV solvent vent is used
KPR#:91
B.04.03 DSP1 [52] Memory Leak may cause GC ChemStation with 68xx RC.Net driver to stop working
KPR#:92
Instrument Diagram Does Not Match Column 2's Inlet Configuration
KPR#:94
68xx Method Download Times Out
KPR#:95
"Method modified after loading" occurs when running a sequence (6890 RC.NET)
KPR#:98
GC Column Catalog File Cannot be Opened When Using the 68xx Driver Version 6.10
KPR#:99
Sequence continues while GC temperature is not ready
KPR#:100
A Method Can be Created Which Will Not Download to the Instrument and the Sequence Does Not Run
KPR#:101
GC Back Injector Not Present in Edit Method Screen
KPR#:102
Validation failed shown on left corner of Resolve Method screen
KPR#:103
Injector Panels in GC Edit Method Show as Uninstalled When an Injector is Installed.
KPR#:105
Plunger Speed is Not Saved with 6850 GC Methods
KPR#:106
Opening the GC method parameters to only look (no change made) and selecting OK to close stops the sequence or single run
KPR#:109
Method Contents Report Displays the Incorrect Configuration of Front and Back Detectors for 6890 GC
KPR#:113
Cannot Run a Packed GC Column with a 6890
KPR#:116
Pulsed Split/Splitless Injection Does Not Wait For Ready on a 6890.
KPR#:117
In 68XX GC Driver Version 6.01, 2 Injections are Made When Using the PTV
KPR#:119
Vial left in gripper; no message shown to alert user about the problem
KPR#:120
6850 vial numbers are not consistent with standard numbering system.
KPR#:122
Method Resolution Changes Oven Temperature Program
KPR#:123
Column info is missing with 6890
KPR#:124
Method Modification Flag is Set after Edit Method: Occurs on first connection or after upload from GC.
KPR#:128
Method Ddownload Failure Occurs Due to Column Calibration Limits
KPR#:129
Instrument actual value for COC inlet does not display correctly
KPR#:130
Instrument actual value for anode purge flow on an ECD does not display correctly
KPR#:132
6850 Support of Column Compensation
KPR#:134
Easy SamplePrep reset of one or any group of resources creates log entry: 'User reset all resources'
KPR#:136
Data Files do not Contain the Correct Signals if the Front Inlet is Connected to Back Detector
KPR#:137
Slow download speed from GC Datafiles stored on network drive
KPR#:138
C.01.06: 6850 classic driver will not accept valid vial locations in Run Method, Sequence, or Easy Sequence
KPR#:139
6890 method download attempts during run and aborts the current run.
KPR#:140
The Oven Ramp table does not display correctly in IR with Acquisition method selected.
KPR#:141
6890 PTV Inlet not recognizable in OpenLAB EZChrom
KPR#:142
Multiple errors when the 6890 doesn't have any inlets
KPR#:143
Sequence table Inj Vol Override goes to wrong stops for 6890/7683: C.01.05, A.04.05, C.01.06, A.04.06
KPR#:145
Often get two or more ChemMain.exe's running following shutdown of Control Panel or online session.
KPR#:146
PDID Valco Detector isn't recogonized in the RC.net driver in OLCS EZChrom
KPR#:147
6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.
KPR#:148
Customer can't install colum information from catalog if column description is blank
KPR#:149
EZChrom: Installation of GC Drivers A.03.02 breaks a 7697 configuration if installed
KPR#:150
Setting a Hold time of 0.0 does not work correctly with GC6890
KPR#:151
Elite: "Use Method" not accepted as an injection volume
KPR#:152
Elite: IQ fails after GC Driver install.
KPR#:153
Elite: Error occurs when Pretreatment window is opened
KPR#:154
Elite: G1888 status only shows connecting after GC driver installation
KPR#:155
Instrument session continues to run in background after session is closed.
KPR#:156
GC Driver and OpenLAB CDS 2.2 Version Number clarification.
KPR#:157
OpenLAB 2.1: Unable to download syringe change to GC
KPR#:159
6890 online help has the bad strings in Injector page.
KPR#:162
Loss of LAN communication during sequence causes MassHunter to hang.
KPR#:163
6890, 6850 session start up hangs or is very slow to start up with Windows 10 version 1511 as the operating system
KPR#:164
To eliminate confusion the Product Version should be displayed in GC Status instead of Software Driver Version.
KPR#:533
[68xx] [OpenLab CDS] 7683A/B ALS Solvent and Sample wash should be a single setting.
KPR#:336
GC instrument Help page cannot be displayed
Keyword: 68xx Driver , 78xx Driver
KPR#:533
[68xx] [OpenLab CDS] 7683A/B ALS Solvent and Sample wash should be a single setting.
KPR#:642
Thread Exception error when clicking on pneumatic curve when editor first opened.
KPR#:533
[68xx] [OpenLab CDS] 7683A/B ALS Solvent and Sample wash should be a single setting.
KPR#:5
Error Message when certain methodsare loaded onto an offline configured 7890.
KPR#:15
Shutdown events are not displayed on the software Status screen
KPR#:17
Barcode mismatch error
KPR#:26
Sample Prep Program with only a 7693A Back Injector does not save
KPR#:37
ALS Errors Abort Sequence; no Retry/Abort dialog box option offered
KPR#:54
Method edit: Must click twice with the mouse on each data field to change number
KPR#:67
ChemStation does not show "Hydrogen Safety Shutdown" in 7890A status
KPR#:75
7890A valve names added in the config screen but are not available in the method
KPR#:76
7820 method printout includes parameters and setpoints unavailable for PP inlet
KPR#:77
7820 method printout inserts negative number for Septum Purge Flow, invalid parameter
KPR#:80
If 7890 gets into an error status (flame off) this is NOT reported within the 7890 status window
KPR#:84
Read barcode just before injection and use barcode as sample name in report
KPR#:85
7890A: Column part number is not included in the method report
KPR#:90
Partial data collection is not available on the signals screen
KPR#:91
Need ability to do Digital switching for detector signals in Runtime events
KPR#:93
Read barcode just before injection and use barcode as the sample name in the report
KPR#:98
Park during sequence with Overlap causes unresponsiveness
KPR#:100
7890GC: inlet pressure unit inconsistency - method audit trail vs instrument setup
KPR#:103
RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods
KPR#:107
New Abort Behavior
KPR#:115
7890A: Shutdown events are not published to the software GC Status screen
KPR#:117
Upgrading B.01.03 to B.04.02 GC ChemStation: Addition of new columns to the column catalog (database) is not possible; error occurs
KPR#:118
Electrometer on/off not needed for FID or NPD
KPR#:124
Freeze Signal Value and Resume Signal Value missing from runtime events
KPR#:126
The Override Column Max Temp Checkbox Behavior
KPR#:127
Cryo Trap Run Time Event Support
KPR#:132
Error in flow setpoint upload when method has more than 100 events
KPR#:134
Running a sequence requires the arm from the tray, G4514A to be in the UN-PARKED position
KPR#:137
Extended Parameters does not disable the BCR when no hardware is present
KPR#:139
Switched and standard mode for septum purge not available on MMI
KPR#:140
Negative Split Splitless inlet Pressure values during Post Run Backflush
KPR#:154
Column compensation menu is available during the sequence
KPR#:166
Column: need to include Ramped and Constant pressure and flow modes as selection
KPR#:167
GC goes offline momentarily because of SOAP Exception
KPR#:170
No indication of inlet pressure shutdown in software status with 7890A
KPR#:174
GC Keypad Lock Behavior
KPR#:182
GC Instrument Status for Detectors
KPR#:189
It is not possible to set a positive pressure when column outlet is set to "other"
KPR#:190
FID Flame out; no feedback in software
KPR#:195
uECD and TCD report printout for makeup flows is wrong
KPR#:200
GC continues when STOP on 7820 is pressed
KPR#:203
Open GC edit parameters and close it without changes; method modification flag is set
KPR#:204
7890A logbook shows 7693A turret, plunger errors as GCI1 did not start a run
KPR#:209
Unable to set equilibration time for LTM columns from Edit Parameters
KPR#:211
Changes made to 7890 method from GC instrument diagram result do not load.
KPR#:223
Backflush icon is not displayed when the outlet of the column configuration is set as "Other".
KPR#:227
When running Backflush from ChemStation with segmented columns only the in-segment is taken into account in the calculation.
KPR#:228
The display of the parameter setting screen of the method setup is small.
KPR#:229
After editing the GC method and selecting ok - validation error message is displayed.
KPR#:230
7820 Back Injector Only Resets Injection Source to Manual
KPR#:238
PCM Inlet Heater Shutdown
KPR#:247
Multiposition valve resets to position # 1 between injections
KPR#:252
MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value
KPR#:263
The 7890GC does not support setting the MPV position in the method.
KPR#:266
The GC Maintenance View May Not Change Until the Software is Closed and Re-Opened
KPR#:267
Description of How to Delete Columns from the Inventory
KPR#:268
Behavior of the Maintenance Screen When Adding Modules to the GC
KPR#:269
ALS Behavior When Aborting a Sequence
KPR#:270
7890B GC Column Maintenance Counter Behavior
KPR#:271
Update GC Column Catalog dialog is limited to 10 items; no way to display the rest (...)
KPR#:272
Method Differences Viewer Behavior with Scanned Columns
KPR#:273
7890B GC Method Compatibility
KPR#:274
Logbook Messages for Scanned Consumables Items
KPR#:275
The Syringe and Liner are Not Shown in the Method
KPR#:276
The PC and GC Clocks Need to be Synchronized to Account for Daylight Savings Time
KPR#:277
Logging of Injection Tower Location
KPR#:278
7890 GC never gets to Pre Run status if running manual injection or external device method in G1701EA E.02.02 SP1
KPR#:279
Explanation for How Default Early Maintenance Feedback Counters Work
KPR#:280
7890 back injector only sequence is missing Acq.txt and acq.macaml in data directory
KPR#:281
The 7890 GC Goes Offline When Non-English Characters are Entered into the Column Information
KPR#:282
Instrument Actuals Show "GC is Offline" Quickly at the Method or Sequence Start, then Returns Back Online and the Method Does Not Run
KPR#:283
78xx GC configuration fails; Failed to Create Instance
KPR#:284
Data not collected, sequence stopped when vial removed from turret after injection
KPR#:285
C.01.06: Import eMethod or Export eMethod freezes system
KPR#:286
Just selecting from Data Analysis(DA) view wakes up a sleeping 7890B.
KPR#:287
0-volume blank run in overlapped sequence causes injection
KPR#:289
Shimadzu: Sample overlap does not overlap
KPR#:290
Shimadzu: Duplicate Signal Info
KPR#:291
Backflush Wizard never advances past Ready to add backflush screen
KPR#:292
IQT failed for GC Driver for installation of GC driver at the first time.
KPR#:293
7890A ALS Recoverable Error Actions cannot function after upgrading to latest GC driver build on OpenLAB CDS before A.02.01
KPR#:294
Standard and Easy Sample Prep programs run incorrectly in a calibration sequence (run for unknown samples only) when overlap is involved.
KPR#:295
7890B configuration, model number serial number and IP address change after restart
KPR#:296
Makeup Gas mode terminology should be consistent with the GC front panel
KPR#:297
Agilent Solvent Elimination Wizard issue
KPR#:298
H2 Sensor button crashes EZChrom
KPR#:299
Clicking OK after making changes to Events does not save the changes made to the events.
KPR#:300
OL CDS ChemStation C.01.06 does not download the run time events to the 7890 correctly.
KPR#:301
Can't select uECD makeup mode to "Does not affect Makeup Flow"
KPR#:302
Can't save "Included in Makeup Flow" on uECD setting screen.
KPR#:303
GC7890B IP address changes when loading default method
KPR#:304
The IQT is failing for GC Drivers version A.02.03.074(5.03) for Chinese and Japanese and passing for English in EZChrom A.04.05 with update 5 is installed.
KPR#:305
7820 GC: Method modification flag set after starting a sequence or method
KPR#:306
EZChrom: Method returns to the "untitled.met" after running single or sequence.
KPR#:307
EZChrom: Method Parameters incorrect after loading a new method. OpenLAB CDS EZChrom
KPR#:308
Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run
KPR#:309
There is an incorrect character when displaying temperature information in the method report in Japanese
KPR#:310
MMI Cryo Fast Cooldown not saved
KPR#:311
Method is always seen as modified, nothing can be added to the queue.
KPR#:312
Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890
KPR#:313
During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.
KPR#:314
Method print out with 7890 configured does not show total GCc run time.
KPR#:315
There is no "Inlet Septum Purge" event in Runtime Events table - EZChrom
KPR#:316
External Device "Not Ready" ignored by OpenLAB CDS ChemSataion and EZChrom
KPR#:318
Aux Flow Limited to 150 mL/min even when pressure is less than Maximum
KPR#:319
Post Run Flow Rate has default that out of range and value seems not to be stored
KPR#:320
Method User Interface does not correctly load the content of a method.
KPR#:321
Sample Prep Audit Trail is not logging changes.
KPR#:322
"Error accessing the OLE registry" appears when uninstalling the B.07.03 build which was upgraded fron B.07.02 (Build 1938)
KPR#:323
Sample Prep steps of previous method are included in printout of methods saved from SP methods, if checked but no steps are specifed.
KPR#:324
Does not delete previous open GC method event table when load method. Wrong injections can be created.
KPR#:325
Method download to GC while in sequence causes it to disconnect and sequence stops.
KPR#:326
7890 method print doesn't include post run time
KPR#:327
Elite: Turret error aborts run in progress
KPR#:328
Elite: 7890B Maintenance (EMFs) not available
KPR#:329
Elite: Manage Rules & Alerts not available for 7890
KPR#:330
Elite: Parts Finder not available
KPR#:331
Elite: Accessing the sampling diagram generates error
KPR#:332
Elite: 7890 Column Compensation not available
KPR#:333
Elite: Overlap injection no longer working on EZChrom Elite with GC Drivers A.03.02
KPR#:334
Elite: View Sampler tray produces RC.Net error
KPR#:335
Crash of Software after check "Show Threshold Value as remaining time" in EMF Options
KPR#:339
Not allowed to set proper GC column max temp because it is less than 150degrees.
KPR#:340
FID signal subtraction setting changes spontaneously from "Nothing" to "Column Compensation" during run.
KPR#:341
"Extend Run" in GC settings does not work correctly
KPR#:342
Cannot configure a 7890B on an existing client server system
KPR#:343
Copy to Clipboard Function in Instrument Actuals throws exception error
KPR#:344
The column flow calculator calculation is off by almost 3x the flow rate for the system
KPR#:345
Sample Overlap settings can not be edited after driver update, but are still part of the method.
KPR#:346
Error Unhandled Exception when changing columns and a Gerstel CIS4 in installed in the 7890.
KPR#:347
Incomplete Method Parameters for xCD in Acquisition Method Report
KPR#:348
B.01.01 driver on Multi-Technique ChemStation (MTCS) B.04.03.105 SP2 fails IQT: 76 Invalid files
KPR#:349
Actual flows displayed by CDS aren't the same as the setpoint flows
KPR#:350
Print method does not include all MMI setpoints: Purge time, Post Run Temp, Time, Flow
KPR#:351
Extend run does not extend the acquisition of the Intuvo 9000 GC
KPR#:352
Cannot Add User-Defined EMFs on Intuvo 9000 GC
KPR#:353
EZChrom: Some settings not accepted after method migration
KPR#:355
ChemStation Instrument actuals showing D2 Bus Temperature with no D2 bus installed
KPR#:356
Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret
KPR#:357
Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.
KPR#:358
IQT report failed on MT ChemStation B.04.03 SP2 with GC Driver B.01.01
KPR#:359
IQT report failed on EZChrom Elite 3.3.2 SP2 with GC Driver B.01.01.
KPR#:360
Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered
KPR#:361
ChemStation can lock up when changing Intuvo Bus Flow Chip types with ChemStation session running.
KPR#:362
GC driver is missing for the current build installed while upgrading from 2.1 to 2.2.
KPR#:363
The GC status window for the Intuvo 9000 GC can not be closed.
KPR#:364
Selection box remains after selection made on Events page
KPR#:365
Gray bars hide setpoints after context menu download of method
KPR#:366
Multiple clicks necessary for combo box to list choices.
KPR#:367
Right Clicking on Method Editor makes UI hide behind Instrument Screen
KPR#:368
Incorrect Values in 9000 Pressure/Flow Calculator
KPR#:369
Make changes to guard chip on Intuvo 9000 GC, audit trail just says temperature changed
KPR#:370
Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest
KPR#:371
Should not be able to download a method while a in a GC run or sequence.
KPR#:372
GC Dashboard does not get populated for ChemStation
KPR#:373
Method Resolution Does not take into account default column temperature limits.
KPR#:374
Cannot download GC set points to 7820 configured with a Nickel Catalyst heater and no inlets.
KPR#:375
No indication that the AutoSampler tray is in park mode.
KPR#:376
The Local User Interface(LUI) on the Intuvo 9000 GC shows long name for connected data system.
KPR#:377
For both the 7890 and Intuvo 9000 there is no change in the UI to show the user that a rack is not present.
KPR#:378
Post Run Backflush. The Guard Chip temperature was not set to the Post Run Oven Temperature.
KPR#:379
Location of Intuvo 9000 GC System Health Report should be moved
KPR#:380
Link to Intuvo 9000 GC help does not work.
KPR#:381
Event drop downs are black when creating a new method
KPR#:382
Cannot install B.01.03 on ChemStation C.01.07 SR4 by Welcome.html
KPR#:383
PCM will not control in constant flow.
KPR#:384
“AQMEditor override GC failure” when the GC method parameter window is opened in MassHunter
KPR#:385
RTL for OpenLAB CDS: Calibration Runs dialog shows no chromatogram or compound table for loaded data or Results from calibration runs
KPR#:386
RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected.
KPR#:387
Acquisition crashes when user clicks on RTL Import/RTL wizard
KPR#:388
RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method when setting a Target retention time.
KPR#:389
Upgrading OpenLAB CDS ChemStation using the DVD gives an error.
KPR#:390
The IQT will fail when updating the GC driver on earlier versions of Multi-Technique ChemStation and EZChrom Elite .
KPR#:391
Injector being used should be indicated in the GUI
KPR#:392
To eliminate confusion the Product Version should be displayed in GC Status instead of Software Driver Version.
KPR#:393
Link to Intuvo help should be in a easy to access/highly visible location
KPR#:394
Sequence can not be modified when it is running in EZChrom
KPR#:395
RTL Wizard Crashes Acquisition in OpenLAB 2.x.
KPR#:396
Flow rates do not copy from method translator
KPR#:397
9000 Dashboard GC ALS Status shows 'Postrun' between injection and return to tray; 7890 shows 'Injecting'
KPR#:398
Method translator does not Apply Av. Velocity, Column Outlet flow, or Holdup time to method.
KPR#:399
Cannot Delete Runtime Events
KPR#:400
When you configure 9000 GC with Open LAB CDS SR1 and activate Acquisition, a message will be displayed.
KPR#:401
Intuvo EMF info is not included in Intelligent Report with EMF info snippet
KPR#:402
Intuvo Maintenance Log does not update, though EMF Counters and LUI and LUI log have updated.
KPR#:403
Pre-Run Leak Test resolution (abort or continue) is not logged to sequence logbook
KPR#:404
7820 GC configuration window has 7890A in title--changes back to 7820 after successful config
KPR#:405
Errors in Help file 'Overview of Retention Time Locking (RTL)'
KPR#:406
OpenLAB 2.3 opening RTL Wizard throws big error: 'System.MissingMethodExeption: Method not found'
KPR#:407
OpenLAB 2.2 RTL Re-lock, Update the Current Method is not updating current method to latest pressure, though the RTL Confirmation method used the new pressure.
KPR#:408
OpenLAB 2.2 RTL Confirmation Run is not using the new calculated pressure setpoint, using original method setpoint
KPR#:409
MMI Post run not working
KPR#:410
Purge Packed liners are not available in Inlet database
KPR#:411
GC driver installation failed on File system secure root path installation.
KPR#:412
Unhandled exception when “19h0” is entered as a “service due threshold” for “EMV at last tune”
KPR#:413
Portuguese system - Installer does not install GC Driver
KPR#:414
PCM flow set only 0ml/min and cannot be changed.
KPR#:415
Running ALS followed by HS run logs 'address may not be null' and aborts sequence after HS run is completed
KPR#:416
GC 9000 Configuration page shows up as 7890
KPR#:417
GC Edit Parameters panel does not retain checkmark for Sample Overlap on Intuvo
KPR#:418
RTL Wizard Final Choices ambiguous: is the 'Current Method' the Acquisition Method or the currently loaded method?
KPR#:419
Method listing does not include Column mode: Pressure, Flow, ramped, constant
KPR#:420
Extend GC run during sequence does not work if sample overlap is on
KPR#:421
Help About your GC references 7890 GC
KPR#:422
HS Sleep/Wake mode should sync with GC Sleep/Wake mode
KPR#:423
GC/HSS driver do not appear in Chameleon IQT report
KPR#:424
Blank Run override GC failure message during sequence
KPR#:425
Script error when starting help for "Runtime Events"
KPR#:426
Incorrect description in help for column connector temperature
KPR#:427
Disable the selection "Show Instrument Actuals" on the option list
KPR#:428
Unknown Channels getting acquired after method resolution
KPR#:429
Chromeleon: Error when sequence includes blank run
KPR#:430
Chromeleon: Don't display dialog for Column Comp Run in Chromeleon.
KPR#:431
Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.
KPR#:432
Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.
KPR#:433
GC Drivers for ICF Installer fails when .NET 3.5 is not present on the system
KPR#:434
Exception seen when clicked on Ok of GC Edit Window
KPR#:435
GC Method Resolution results in “Object Reference” error message and occasional crash
KPR#:436
OpenLab CDS SV report fails because of 10 missing files
KPR#:437
The barcode read does not match the expected value. It will display <none> for the barcode instead of the number or ERR as it should.
KPR#:438
When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".
KPR#:439
Downloading method parameters (like oven temperature) on a 6890A does not work with OpenLab CDS 2.4
KPR#:440
Instruments not supporting Minimum Column Temperature stop sequence because of inconsistent method
KPR#:441
ICF Chromeleon: Status shows offline even though instrument was initialized and is online.
KPR#:442
When closing a just launched Acquisition client, it displays a pop-up Acquisition not saved.
KPR#:443
MS Transfer Line Monitor Does Not Work for 7890GC.
KPR#:445
Unwanted popup is seen while submitting run on upgraded set up from CDS 2.2 with update5 to CDS 2.4.0.619 with GC 6890.
KPR#:446
68xx: Inlet on/off state not understood by the GC Driver
KPR#:447
[68xx] Loading old-style method requiring method resolution fails.
KPR#:448
68xx GC Driver assemblies always report version number 1.0.0.0
KPR#:449
ICF Inconsistent method cannot be resolved from Control\Start Run or sequence.
KPR#:450
Methods with columns having zero velocity always report an audit trail of holdup infinity --> infinity
KPR#:451
Exception thrown when moving the injector from front to back to front
KPR#:452
ICF Chromeleon: Unable to configure 6890 GC.
KPR#:453
Method reported incorrectly after injection configuration change.
KPR#:454
6890 GC prompts for saving when no changes are made to "Untitled"_ on save audit trail displays multiple changes made.
KPR#:455
ICF Chromeleon crashes when trying to configure a 6850 or 6890.
KPR#:456
ICF Chromeleon: GC: Current column length not reported in method report/injection audit trail but only manufacturer specifications.
KPR#:457
ICF: Injection Info error when starting sequence.
KPR#:458
When reconfiguring the GC the actual configuration and the configuration he method represents can be out of sync.
KPR#:459
ICF Chromeleon: Create sequence and Check sequence disagree on vial validation.
KPR#:460
ICF Chromeleon 6890 Sequence will not end.
KPR#:461
Unhandled Exception Selecting Ok to 8890 Resource Conservation panel.
KPR#:462
Unable to downloaded changes to a modified method saved as a different method when 6890 is in Ramped Pressure mode.
KPR#:463
None should not be a choice in the signal selection for the 6890
KPR#:464
Empower will not inject from sequence (sample set); holds at 'Waiting for Injection'
KPR#:465
ICF Empower cannot configure 7697 HS
KPR#:466
Empower IQT fails: Missing file: C:\empower\instruments\agilentlc\hs\agilent analytical.interop.hpctutil.dll
KPR#:467
ICF Empower Dashboard shows Intuvo status as Offline for FW A.01.04.295, but Online for FW A.01.04 399
KPR#:468
ICF Empower monitor mode leads to Server busy error.
KPR#:469
ICF Chromeleon: Chameleon crash on Initialization in GC Driver.
KPR#:470
ICF Change of Column's Program Max Makes Method Unresolvable
KPR#:471
Intuvo 9000 average Method download time over 12 sec.
KPR#:472
Chromeleon: Intuvo trigger two instrument notification for configuration changed
KPR#:473
Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not
KPR#:474
Chromeleon: GC: Column length can only be calibrated once in Online Method Editor
KPR#:475
Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail
KPR#:476
8860 Open Lab CDS EZChrom compact license is invalid.
KPR#:477
Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.
KPR#:478
6890 - cannot set post run flow for packed column
KPR#:479
Chromeleon: GC 6850A and 6890A: GC online method is not editable
KPR#:480
Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act
KPR#:481
Chromeleon: GC 6850A: Cannot create instrument method
KPR#:482
Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor
KPR#:483
Chromeleon: GC8890: Blank evaluation setpoints missing in method report
KPR#:484
Signal Scaling is incorrect for the 6890
KPR#:485
Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help
KPR#:486
Chromeleon: GC8890: Issues during sequence execution
KPR#:487
Chromeleon: Changes made in 68xx Edit Online Method not applied or reported
KPR#:488
Error when loading GC method without Blank Run Analysis setpoint
KPR#:489
Chromeleon: Corrected column length will not save after manual method resolution
KPR#:490
Chromeleon: Signals from previous method persist in new method
KPR#:491
Chromeleon: ECD Help page cannot be accessed
KPR#:492
Chromeleon: All 8860 signals not displayed or available in report
KPR#:493
Chromeleon: Error occurred at several points of operation
KPR#:494
Chromeleon: GC6890: Front Injector parameter change in Online method not applied
KPR#:495
Chromeleon: GC6890A: Method download fails
KPR#:496
8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent
KPR#:497
Chromeleon does not recognize the tray with Back Injector installed.
KPR#:498
Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved
KPR#:499
Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.
KPR#:500
GC6890: Valid vial ranges are not correct for 6890 in some cases
KPR#:501
Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.
KPR#:502
When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4
KPR#:503
Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)
KPR#:504
Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration
KPR#:505
Chromeleon: GC6850: Partial Data option causes issues during sequence execution
KPR#:506
Chromeleon: GC6890: Unexpected audit trail entries during endurance run
KPR#:507
SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.
KPR#:508
Not able to download flow setpoints to 6890 VI inlet.
KPR#:509
Chromeleon: Incorrect conversion and missing unit when using pressure setting bar
KPR#:510
68xx: Chromeleon: System with G4513 won't make 1.1 uL injection
KPR#:511
Chromeleon: System crash: system slow and then crashing
KPR#:512
8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4
KPR#:513
B,04.03 SP2 will not connect to an 8890 GC.
KPR#:514
Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.
KPR#:515
3.0 SR2 driver fails SVT on OL CS C.01.09.144
KPR#:516
OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.
KPR#:517
Chromeleon: SVT Chameleon 2.1.30 Fails
KPR#:518
Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4
KPR#:519
8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.
KPR#:520
Intuvo Browser UI displays active sample run as 'Unknown' for Sequence, Method, Current Method, Current Sample.
KPR#:521
RTL Wizard's Adjusted Method Parameters dialog labels non-selectable combo box as 'Select Processing Method.
KPR#:522
8890 GC Driver for MMI and SSL makes Gas Saver invalidly available.
KPR#:523
Backflush in Method UI does not appear unless the UI is "reinitialized".
KPR#:524
Maintenance dialog EMF's never reloads after changing display layout: 'Getting information from GC.
KPR#:526
68xx] [OpenLab CDS] ALS Error doesn't tell what the error is.
KPR#:527
[68xx] [OpenLab CDS] 6850 TCD flow shut down.
KPR#:528
8890 PTV Splitless/Pulsed Splitless mode purge time maximum incorrect in GC Driver.
KPR#:529
Chromeleon: Intuvo: Guard Chip setting can only be changed once in online method.
KPR#:530
NPD Hydrogen OFF Run time event is not available for a fourth detector NPD.
KPR#:531
Synchronizing Clocks from OpenLab CDS returns error RequestResponse/DirectControl, Online performing of request is not possible!
KPR#:532
[68xx] [OpenLab CDS] 7683A/B solvent mode settings unavailable.
KPR#:534
8890 Column configuration not staying locked with smart key installed.
KPR#:535
Migrating a 8890 method to a 7890 causes the 7890 to temporarily go Offline and prevents the setpoints from being sent down.
KPR#:536
8890 GC Driver is allowing both detectors to simultaneously enable Blank Analysis.
KPR#:537
[Help] GC Driver help of ChemStation shows garbage in title of GC calculator.
KPR#:538
Faults are not being written to the activity log.
KPR#:539
Selecting ‘Copy from Active method’ in Edit Wake Method, Edit Sleep Method, and Edit Conditioning Method screens gives error.
KPR#:540
[GC Driver] [OpenLab CDS] Object reference not set during method resolution.
KPR#:541
No indication in data system of AQM Heater leaking Current Too High condition in Intuvo. Sequence does not abort.
KPR#:542
Adjust NPD from LUI Clock Table always fails.8890 goes online/offline from GC Driver; NPD Auto Adjust toggles Failed/adjusting.
KPR#:543
Simulate Sequence or Run Sequence does not check for EMF thresholds that have or will be crossed
KPR#:544
7820 (with Injector) does not respond with Status banner for any plunger or syringe errors.
KPR#:545
8890 and ALS 453 error code during sequence simulating barcode readings.
KPR#:546
Empower Dashboard is displaying ALS sequence as if it is overlapping when it is not.
KPR#:547
Digital Signal Delay does not work properly, the delay time is doubled.
KPR#:548
Cryo setpoints for MMI with air cryo show invalid ranges.
KPR#:549
Chromeleon: GC8890 and GC6890: No run diagnostic data available.
KPR#:550
Inlet pre-run leak test actions are not functioning in OLCS data system.
KPR#:551
8890 with valid backflush configuration not shown backflush tab in the GC Driver.
KPR#:552
8890 Selecting Aux EPC4 in Columns generates an exception.
KPR#:553
8860 Columns screen Show button does not toggle the display of Flow and Columns.
KPR#:554
8890 is not accepting download of Pre-run Flow test Action; LUI shows Pre-run Flow test as inactive.
KPR#:555
Changing temperature setpoints of Intuvo zones while in constant flow mode causes flow setpoint to change rather than pressure setpoint.
KPR#:556
8890 GC Driver Maintenance goes 'Offline' in OLCDS instead of connecting.
KPR#:557
8890 Injection Volume overrides in Sequence not working. This only occurs in the G4567A.
KPR#:558
8890 running Prerun Flow test that fails, but set to continue aborts both run and sequence incorrectly.
KPR#:559
Empower will not inject from 7890 sequence (sample set); holds at 'Waiting for Injection' (ALS injection only)
KPR#:560
Detector Evaluation missing from Intuvo GC Performance tree.
KPR#:561
Intuvo - No "Not Ready (ignored)" messages for modules with readiness unchecked.
KPR#:562
Segmented column model that involves a MS transfer line heater is using the wrong temperature for the transfer line in the model.
KPR#:563
Chromeleon: GC6890: 'Can't reach this page' when opening help in GC Driver UI.
KPR#:564
Calculated Pressure for Relock is not updated for the 6890 in C.01.10.
KPR#:565
Chromeleon: Empty GC error message audit trail entries.
KPR#:566
Aux EPC on OpenLab CDS. No flow actual value and setpoint displayed.
KPR#:567
Intuvo GC Driver Method Audit Trail includes entries for invalid 9000 Oven Slow Fan Enabled/Disabled.
KPR#:568
Function: GC Driver 3.0 SR2(3.0.652) cannot install on MT-ChemStation B.04.04 SP2 HF02.
KPR#:569
8860: the Browser Interface under the linkage in Chinese system is in English.
KPR#:570
8860 MSD: there is no Diagnostic signals for MSD transfer line.
KPR#:571
8890: under Hydrogen sensor, click print calibration report, an error message pops up.
KPR#:572
8890 GC Driver Maintenance does not block or warn of incorrect values for Maintenance Column Length Values; entries revert.
KPR#:573
68xx electrometer checkbox missing from acquisition method for ECD and uECD.
KPR#:574
The liner information in the acquisition report will not be changed after selecting a new liner and save the method.
KPR#:575
Intuvo Prepare sent before AS Start after Missing Vial causes Run to Fail.
KPR#:576
7890 GSV injects before the load time has completed when using it with a MPV.
KPR#:577
Error message displayed when launch workstation on 8890 with gas shutdown.
KPR#:578
Chromeleon: GC Driver CPU Consumption very high.
KPR#:579
ALS Error tray missing vial does not invoke response banner when used in overlap; sequence hangs and must be manually aborted. Skip either aborts or hangs.
KPR#:580
8860 MSD: there is no MSD under GC Driver: Method\Readiness.
KPR#:581
6850 upgrading methods from classic driver to current Rapid Control driver issues.
KPR#:582
Run Method Error, The run was stopped by the instruments Stop button or Stop input.
KPR#:583
Unable to Apply Variable Plunger Speed Setpoints using MassHunter Acquisition.
KPR#:584
Instrument session for 6850 crashes.
KPR#:585
7890B Connection is unstable.
KPR#:586
Run Time Events are being sorted correctly.
KPR#:587
The windows event log will be filled with error message if software cannot be connected to the GC.
KPR#:588
Open LAB CDS 2.x: The logs will be overflow quickly when the software fails to connect to GC.
KPR#:589
GC back injector uses wrong injection volume (ICF/Chromeleon)
KPR#:590
The decimal places of split ratio in method parameters and audit trail is different.
KPR#:591
Save method popup displayed on 7890 GC after every run.
KPR#:592
6890 - Cannot set VI total flow to 1000 mL/min in the latest Driver. It is limited to 100 mL/min.
KPR#:594
[68xx] A column minimum temperature of 0 in the B.01.04 driver becomes -60 in the 3.1 ChemStation driver.
KPR#:595
Object Reference error on powering off 8890 while connected in OLCDS 2.4.0.695
KPR#:596
Event table not in chronological order, not all events executed.
KPR#:598
8890 Can't turn off PSD Purge Flow
KPR#:599
Instrument Status shows HS Comm as 'OFF' when it is not.
KPR#:600
Reset all Inlet EMFs for Intuvo 9000 within the GC Driver resets them all twice and creates dual log entries for all.
KPR#:601
Collision cell gas reset to default is incorrect for 7250
KPR#:602
GC Driver for SSL and MMI in Split and Pulsed Split modes: Total Flow lower limit should be septum purge + Column Flow + .1*Column flow.
KPR#:603
8890 GC Driver for MMI in Solvent Vent mode: Vent Until time tooltip range incorrectly displays 0-999.99 min; should be 0 to Purge Time.
KPR#:604
8890 GC Driver Instrument Status shows only 'Test in Progress' for Pre-run Flow Test.
KPR#:605
[68xx] [OpenLAB CDS] during a run detailed status shows External Device not ready.
KPR#:606
8890 with MSD lost connection delays notification in Instrument Status for about 20 min.
KPR#:607
Chromeleon: Status shown as label in GC and GC ALS dashboard tile.
KPR#:608
Chromeleon: GC: redundant entry (Aux EPC 1,2,3.Aux EPC 1 N2.Pressure.Post Run = 0 [psi]) in audit trail and method report.
KPR#:609
Purged packed liner not in database.
KPR#:610
Chromeleon: Intuvo: Inlet Split Flow not reported correctly in audit trail when editing online method.
KPR#:611
Migration Audit trail Log Incorrect entry is observed in Acquisition Method audit trail log for holdup time change for GC6890 imported method.
KPR#:612
7890GC column injections are exaggerated in Asset Portal and LBI reports
KPR#:613
Cannot set the PCM post run flow.
KPR#:614
Chromeleon: GC method wizard/offline editor: Liner selection not saved.
KPR#:615
Chromeleon: GC: column description not reported correctly in method report / injection audit trail.
KPR#:616
Chromeleon: GC: Current column length (uncalibration results) not reported in method report/injection audit trail but only manufacturer specifications.
KPR#:617
Maximum Split Ratio for the 6890 is incorrect.
KPR#:618
8860: SSZ inlet label should be SSL.
KPR#:619
6890 - Makeup gas flow range is limited to 130 ml/min for Helium - should be 160.
KPR#:620
Column Dimensions populated as zero from Install List in ChemStation and OpenLab CDS.
KPR#:621
Label for Electrometer Only Detector is incorrect.
KPR#:622
Chromeleon: GC6850: Run progress bar sticks at the end of a 1-run-sequence.
KPR#:623
6890 - Septum purge is not available on the Volatiles Inlet.
KPR#:624
7693 ALS Injection Speed setpoints are not reliable.
KPR#:625
8860: in DSA, G3520 transfer line should be replaced with G3449 transfer line, and temp ramping is not supported for HS transfer line and Nickel catalyst.
KPR#:627
Intuvo 9000 GC instrument status displaying front/back module location.
KPR#:628
Interactive method download on the GC Driver is very slow.
KPR#:629
Sample overlap should not be allowed before the run ends if there are pre-run flow tests selected.
KPR#:630
8890 to 7890 GC Parameters Throws Error "Attempt to download method to GC failed"
KPR#:631
[68xx][7683] Waste bottle usage for 7683A injector (G2613) is not handled in GC Driver.
KPR#:632
7890 Instrument setup takes greater than 30 sec to open.
KPR#:633
NPD status does not have "Bead" displayed.
KPR#:634
8890 H2 sensor: calibration of the hydrogen sensor is not functional in the GC Driver.
KPR#:635
6890-7673 the solvent saver volumes are shown but are not supported.
KPR#:637
[68xx]: <Fast> plunger speed in B.01.04 revision methods becomes <Variable> in 3.1 methods.
KPR#:638
[68xx] Split/splitless pneumatic setpoints do not transfer precisely from GC Drivers version B.01.04 to 3.1.
KPR#:640
| [68xx] Unable to get configuration if channel partner name contains non-ASCII characters.
KPR#:641
Sequence can't run the second line after the injector moved from back inlet to front inlet.
KPR#:643
"Hide Dual Injection Signal Assignment" is missing from the GC Driver signal settings.
KPR#:644
6890 with Back ALS to 7683 tray fails to move vials: Sampler Error #146.
KPR#:645
ICF 2.6.30 with driver 3.1.206 does not show the 7820 dashboard.
KPR#:646
OLCDS Method with Sample Prep method cannot resolve because dialog is hidden.
KPR#:647
Method\Config changing from Packed to Capillary type throws Unhandled Exception: 'Requested Value 'IOErr' was not found'
KPR#:648
[68xx] Some data is not collected when the GC is started unexpectedly by remote or keypad start.
KPR#:649
Audit Trail does not track Sample Prep changes.
KPR#:650
Russian - Solvent list in Solvent Vent Calculator is missing string for acetone in Russian.
KPR#:651
A single change in GC editor has been recorded for three times in Audi trail.
KPR#:652
Pressure Flow calculator showing erratic behavior.
KPR#:653
Many events were listed in Method Audit Trail after editing a few GC parameters.
KPR#:654
Method print does not specify Aux PCM mode.
KPR#:655
GC Driver shows invalid 'Modulation Enabled' and 'Valve Idle State'
KPR#:657
Maintenance-> Column (Smart Key)->Time over maximum tempt./program maximum: Does not have unit of minute to pick.
KPR#:658
8860: User defined EMF is not functional.
KPR#:659
6890 - Pressure Flow Calculator is not calculating.
KPR#:660
Pressure/Flow calculator requires user to press [enter] to update value.
KPR#:661
Multiple entries added to method audit trail when configuring valve.
KPR#:662
GC with no MSD having MSD vent method change during method download of unrelated settings.
KPR#:663
[68xx] CP gas names are not shown in method listing.
KPR#:664
Additional entries added to audit trail during acquisition method creation for GC.
KPR#:667
[68xx] Keyboard is not locked during runs when that configuration option is chosen.
KPR#:674
GC Driver is not uploading signals from instrument.
KPR#:677
DriverSettings for Method Editor should not be a static variable.
KPR#:679
Pneumatics Control Mode On/Off incorrectly shown in method report.
KPR#:724
It is not possible to download the method to the GC. Driver 3.3.SR2.
KPR#:1196
7890A: Shutdown events are not published to the software GC Status screen
KPR#:336
GC instrument Help page cannot be displayed
KPR#:686
7820 goes offline following inlet pressure shutdown and power cycle
Keyword: 78xx Driver , 68xx Driver
KPR#:336
GC instrument Help page cannot be displayed
Keyword: 78xx Driver , Agilent GC Driver
KPR#:686
7820 goes offline following inlet pressure shutdown and power cycle
KPR#:597
68xx: Chromatogram for channel randomly offset, shifted
KPR#:686
7820 goes offline following inlet pressure shutdown and power cycle
KPR#:681
88xx: Early (1.x) FW versions do not provide Available Signals so No Signals show in Editor
KPR#:682
Instrument goes offline after download the method.
KPR#:683
Unable to download temperature setpoint to Gasifier II
KPR#:684
Column information changed when load method for users without create new acquisition method privilege.
KPR#:685
SSL total flow setting range changes to 200 mL/min intermittently with N2 Carrier configured.
KPR#:687
If you double click on Steps box in Sample prep- .NET exception appears
KPR#:688
RTL Wizard Redo option is not working correctly.
KPR#:689
For the 78xx and 9000Intuvo GCs group: A warning message related to Easy Sample Prep will prompt.
KPR#:690
OLCDS Method with Sample Prep method will not resolve if a tower has been removed.
KPR#:691
Sample Overlap and Pre-Run Flow test incompatible test in DSA not consistent with Browser UI and Touchscreen.
KPR#:692
Could not enable Blank Evaluation for multiple detectors simultaneously.
KPR#:693
Change Blank evaluation tab in GC Driver method to read "Blank Evaluation".
KPR#:694
Skip is grey when ALS Error dialog appears in Instrument Status advising that Tray is parked.
KPR#:695
Stop the Sequence does not work if Tray is Parked ALS Error Abort.
KPR#:696
8890 - A ramp is added to thermal zones which should not have ramps.
KPR#:697
Problem with NPD EMF
KPR#:698
Strange content is displayed following error state.
KPR#:699
GC Driver Help for Detector includes old info about Subtract from Signal for Column Comp.
KPR#:700
OpenLab CS menu bar Help has Column Compensation files only for 6850 and 6890.
KPR#:701
GC Status tooltips show NPD Open Bead error in all caps: 'Error condition: <GC_EVTLOG_NO_EVENT>
KPR#:702
6890 - Clicking on outlet pressure causes an unhandled exception.
KPR#:703
Wrong GC column catalog information for CP9078.
KPR#:704
Easy Sample Prep enabled on Chromeleon, puts message into log.
KPR#:705
ICF: Implementation doesn't correctly handle multiple selections of same signal.
KPR#:706
ICF: Change Prep Run on Manual Request to be in Method Screen as "Automatic Prep Run".
KPR#:707
3.3 Released GC driver will not run pretreatment method in Bronco sequence.
KPR#:709
Column information cannot be modified on OpenLab CDS after Smart key was removed.
KPR#:710
Function: Symantec antivirus protection happens on Chrome or new Edge browser.
KPR#:711
Column thickness cannot be changed to 0.01 um in EMPOWER with new driver resulting in retention time changes.
KPR#:712
8890, not possible to set the column thickness to 0.05uM.
KPR#:713
7820 uECD: new settings can't upload from the soft keyboard to software correctly.
KPR#:714
PCM D can't be controlled on 8890 or software.
KPR#:715
Enable use of Peak Evaluation for MassHunter, EZChrom, and ICF
KPR#:716
Signal Association for Intuvo should be -1
KPR#:717
Duplicate Signal Selection(s) removed from method" pops up several times.
KPR#:718
Mixed ALS and Blank Runs
KPR#:719
8890 - Solvent Mode changes are not tracked in the Audit Trail.
KPR#:720
LTM temperature setpoint missing from subway map
KPR#:721
OI 5630 with MH 10 not compatible.
KPR#:723
Unable to set the split ratio when using a VI.
KPR#:726
MassHunter: combination of GC driver with sandwich mode injections does not use sandwich turret locations using sequence keywords.
KPR#:727
Dashboard shows status 'Offline' while 'Doing Sample Prep'.
KPR#:728
Easy SamplePrep aborts sequence invalidly: Resource By Use (or By Volume) Chemical Resource is not available in layout.
KPR#:729
Add Online Editor to Dashboard for Chromeleon/ICF
KPR#:730
SamplePrep Pretreatment cannot open in MH 10.0 on 8890; 'Object Reference not set to an instance of an object'
KPR#:731
Move resource layout of easy sample prep to a new location.
KPR#:732
8890 does not log any Carrier Gas Clean Filter Maintenance dismissals or completions to Activity Log.
KPR#:733
Renaming detector from Firmware Update Utility does not display updated name in the GC Driver.
KPR#:734
Aux Heater Parameters Not Transferring Correctly from 5977B/8890 to 5977A/7890B.
KPR#:735
Gas Clean Filter: ChemStation Maintenance Log Refresh Button did not seem to work for Gas Clean Filter.
KPR#:736
Sample name of Back injection not displayed in the Browser User Interface for a Dual Injection sequence.
KPR#:737
8890 Incorrect Audit Trail entry if replace Aux PCM by PCM to connect to column 2 inlet.
KPR#:740
6890 - Runtime for Preview Run is not 9999 but uses the method runtime.
KPR#:741
Peak Evaluation - "Compare reference chromatogram with" drop-down list shown in DSA should be filtered to include only detector signals of the same type as the reference chromatogram.
KPR#:742
Standalone Assembly for Exceptions Support.
KPR#:743
6890 Method Editor: Signals Panel Partial Data Collection fields allow Start and End times to be equal.
KPR#:744
8890 Data System Maintenance Log is inconsistent with browser Maintenance Log.
KPR#:745
Sometimes the signal references in the DSA are null.
KPR#:746
Drivers to detect that the drivers installed on the system are consistent revisions.
KPR#:747
Get Diagnostic Reports - New Report is not generated when the Description includes a carriage return.
KPR#:748
Inconsistent nomenclature between the Browser UI and the Driver for the Gather Logs function.
KPR#:750
Function: Easy sample prep does not have enough activity log for 8890.
KPR#:752
Cosmetic error happens on 7890 Sample Prep Editor "move vials" from position and To position dropdown list.
KPR#:753
Peak Evaluation still enabled after set signal timed event with the signal.
KPR#:754
No entry display in maintenance log.
KPR#:755
Function: Peak evaluation message does not give enough information.
KPR#:757
There is not any way to print the Easy Sample Prep Method directly.
KPR#:758
Pre-Run Flow Test. Set Action on Failure: Continue/Abort option not applied to instrument.
KPR#:764
Selector: The selector parameters cannot download to GC correctly.
KPR#:765
Text in GC Driver about running Peak Evaluation is misleading, incomplete.
KPR#:766
MS requests audit trail support for PreTreatment method.
KPR#:768
Injection occurs immediately before pre-injection dwell time has expired.
KPR#:769
8255 Detector gases not available for runtime event in CDS 2.X but is available in OLCDS C.01.10.
KPR#:772
ICF won't start ALS runs on 8890 if Prep Run on Manual Request is checked.
KPR#:773
Erroneous barcode reader found/not found configuration mismatch.
KPR#:776
GC sequence interrupted with acquisitionserver.exe crash.
KPR#:777
Strange display in status if FID flame out. (Chinese)
KPR#:778
7820: FPD+ EPR flame on/off can be controlled in ChemStation.
KPR#:779
Method fails to start with configuration mismatch for column temperature.
KPR#:780
8890 - Real Time plot does not show the correct signal in OpenLab ChemStation C.01.10.
KPR#:781
Dashboard is not created when instrument is launched on C.01.08.210
KPR#:782
External sampler sequences can continue after loss of the data signal during acquisition of the chromatogram.
KPR#:783
Can not select chemical resources on sample prep.
KPR#:784
Handling of unexpected closure of signal socket needs to be improved.
KPR#:785
8890 run time events limited.
KPR#:786
3rd Party CDS - Chromeleon IntegrationCHRO-3635 518504 - Method download failed.
KPR#:787
Data systems that don't support Blank Evaluation log references to it not being a Blank type when checked in Browser
KPR#:788
Bad display of status from earlier versions of the Client and Server controllers.
KPR#:789
Override max temp’ parameter change following the previous method setting.
KPR#:790
Chromeleon - 8697: Instrument configuration window - 8697 HS is missing in the heading.
KPR#:791
Easy SamplePrep Help needs to cover new preheating operation available in the Add step.
KPR#:792
GC Driver mistranslation happened on LPU.
KPR#:793
Chromeleon: HS 7697 - Tray should be removed from Status UI.
KPR#:794
Chromeleon: Disconnect/Connect Dual GC - status of one instrument remained offline.
KPR#:795
An error occurs when trying to set a wash step.
KPR#:796
It is not possible to set the heated solvent to be discharged into the waste liquid vial.
KPR#:797
Inlet pressure inconsistent between Inlet and Columns tab.
KPR#:798
RTL Wizard update to the pressure in the method are not being saved.
KPR#:799
MassHunter: Resolved Method still reports it is Inconsistent with the GC.
KPR#:800
VL Licensing problem with 8697 Headspace connected to a GC.
KPR#:801
RTL Wizard is not correctly calculating the pressure.
KPR#:802
Method cannot be downloaded to GC for Sequence use after method resolution.
KPR#:803
Add Controller version to DSA Configuration and Reporting
KPR#:804
VL license does not support 8860-8697 instrument
KPR#:809
Editing a resource in ESP Resource layout does not block from selecting another resource with advisory to replace or discard.
KPR#:810
Post Run Backflush diagram is limited to splitting to 3 columns, 8890 will support splitting up to four columns.
KPR#:811
NCD for 8890: EMF counter (Quartz Tube) did not reset in ChemStation and counter not advancing.
KPR#:812
8697 Add support for autoconfiguration to for GC/HS drivers.
KPR#:813
SCD Burner Pressure Actual diagnostic signal is not available.
KPR#:814
New drop-down is not obviously and list not display completely if resource name is long.
KPR#:815
Could not open Sample prep in Bronco 10.0 SR2.
KPR#:816
No Unit Model #, Unit Serial # and Firmware version for Gasifier under Method Edit\Configuration.
KPR#:817
Extend run time should be disabled during pre-run.
KPR#:818
6890 GC Driver should not allow to download during sample/sequence running.
KPR#:820
Configuration Changed Messages in CDS2 Activity Log.
KPR#:821
7820: Instrument goes offline if download method from data system to instrument when SSL inlet shutdown.
KPR#:822
Message indicating failure of first connection attempt is not sent to logbook.
KPR#:823
8697 GC firmware version written to binary OLCS .ch data files is often incorrect.
KPR#:824
GCMS MassHunter: Offline Method Editor does not show 88xx/9000 Detectors.
KPR#:825
8697 8890 HS Readiness unchecked does not allow Run to start and prep.
KPR#:826
Easy Sequence is not adding anything to the ChemStation Run Queue.
KPR#:827
MassHunter 10.1 Pretreatment ALS Error 250 causes Unhandled Exception; UI completely disappears.
KPR#:829
Tool Tip for Ramp flow shows -1250ml/min to 1250ml/min as the limits for the column flow.
KPR#:830
88x0 ALS Error Pause/Stop on missing vial or ALS door open in MH results in Application Error.
KPR#:831
8890 VI (split vent plumbed) in Splitless mode does not deactivate Total Flow.
KPR#:832
GC Driver Maintenance shows 8697 configured to Back as 'Front headspace'.
KPR#:833
Request to count PAL injections on EMF interface.
KPR#:834
ICF and Waters Dashboard incorrectly show 8697 'running' (blue) when ALS or Valve injections are made.
KPR#:835
Help should expand Easy Sample Prep Select step to advise that Dual Simultaneous Injection may be required.
KPR#:837
Name of connection truncated on the 7890 GC display with newer GC Driver version.
KPR#:838
Intuvo 9000 and 88x0 Browser Links Should be hidden if they are not browsable.
KPR#:839
8890 Sequence aborted, lost connection with instrument.
KPR#:840
Impossible to share the GC column inventory between clients in Japanese OpenLab CDS.
KPR#:841
6890 doesn't prep for manual injection in Chromeleon.
KPR#:843
Missing Acquisition method parameters in Data Analysis and report.
KPR#:844
Heated by Valve Box is not recognized by the 8890.
KPR#:845
ICF will not start G1888 on 6890, no matter whether Prep Run on Manual Request is checked or not.
KPR#:846
Acquisition Method audit trail has issue.
KPR#:847
Detector Signal Name change causing customer to have to recalibrate.
KPR#:848
MassHunter 10.1.51.1 SR1 throws 'Unhandled Exception: Unable to upload the configuration from the GC' following an online reboot from Feature Selection.
KPR#:849
6890N Incorrect Signal Event description.
KPR#:850
Chromeleon: GC: Missing Parameters in GC8890 and GC6890 configuration report
KPR#:851
Chromeleon: Intuvo: Inconsistency in Guard Chip reporting.
KPR#:879
Edit Sleep/Wake Methods' 'copy from Active method' does not upload He Conservation gas types correctly into Columns module list.
KPR#:881
8890 help for 88xx Peak Evaluation can't display correctly.
KPR#:882
GC Driver Keeps asking the user to Save the SCD Method.
KPR#:883
MS EMF events logged to logbook whenever an EMF threshold is changed,
KPR#:884
PSD Purge Flow Value is not retained for the Primary Column when a splitter is installed.
KPR#:885
GC Driver errors when running a sequence in MassHunter 10.2.
KPR#:886
GC driver downloading settings throw exception about column even column model is correct on 8890 GC.
KPR#:888
Method information for Column 5 provides incorrect column flow information.
KPR#:889
In OpenLab ChemStation C.01.11 with released driver 3.7, Peak Evaluation is not showing.
KPR#:890
Intuvo 9000 to Intuvo 9000 method load does not carry some settings.
KPR#:891
Loading 7890 method on Intuvo invokes method resolution and fails.
KPR#:892
8890 GC Driver does not invoke method resolution when VI Split Vent mode is inconsistent with GC.
KPR#:893
Oven temperature program will be overwritten by current GC method when opened an old method existed.
KPR#:894
Acquisition Parameter Migration from 7890/9000 to 8890 with FID in different locations is 'Not Resolvable'.
KPR#:895
Acquisition methods that require manual resolution do not have diagnostics test plot signal set to save.
KPR#:896
The ALS Error Action is not included in Method Resolution.
KPR#:897
Peak Evaluation parameters do not carry over with data system method when used on a second instrument.
KPR#:898
Input boxes in the acquisition method window are overlapping and very difficult to read/select.
KPR#:899
The Headspace checkout sample should be added in Detector Evaluation as a Checkout Sample choice.
KPR#:900
Easy Sample Prep: Truncation on "Edit wash step" panel.
KPR#:902
Hydrogen shutdown flame out event not sent to CDS.
KPR#:903
8967: Empower does not offer Headspace Checkout Sample for Detector Evaluation.
KPR#:904
ICF 3.0.37 Instrument Log shows nothing about disabling/enabling Feature Selections.
KPR#:905
7820 fails to download method to instrument.
KPR#:906
Long Analysis Error, multiple: object reference not set to an instance of an object.
KPR#:907
Standalone GC Method Translator- Lower temperature limit does not match limit in the GC Driver.
KPR#:908
7890 & 7820: An error message pops up after unplugging ALS cable from 7890 or 7820 GC.
KPR#:909
Warning – Easy SamplePrep Initialized; resource use and reservations were reset to zero.
KPR#:910
ICF: Upon GC Config with unused IP: No Error message and mouse shows busy.
KPR#:911
GC calculator: No error happens when value entered out of limits on pressure flow calculator.
KPR#:912
GC Calculator: Method translator window does not display completely.
KPR#:913
Instrument Status difference in how the versions are referenced: DSA Controller Version vs. Driver Version.
KPR#:914
Running HS method from ICF aborts with Exception.
KPR#:917
Chromeleon: with GC Drivers 3.7.178 and 3.3.161 not able to configure GCs.
KPR#:918
ICF: Online method Editor is still editable after denial of permission for editing method.
KPR#:919
Application hangs opening method translator. (on low resolution monitors)
KPR#:920
Resource Library dialog is not working correctly.
KPR#:921
ICF: Raise Feature Selection Log messages before reboot.
KPR#:922
Addition of 7000E and 7010C to CC EPC Flow Reset to Defaults.
KPR#:923
Easy SamplePrep Resource Library will not save any changes.
KPR#:924
GC Standalone Vapor Volume Calculator - Changing units from bar to psi zeroes inlet pressure.
KPR#:925
HydroInert Ion Source collision gas flow defaults needed for 7000E.
KPR#:926
ICF: Backward Compatibility Issue with old GC/HSS Method.
KPR#:927
Waters wants to have the driver version to be reported and to be saved with every result set.
KPR#:928
Postrun entry missing from GC run.
KPR#:929
Pressure Off/On run table event is not included in Help.
KPR#:930
Error occurred in Manual resolution wizard for GC.
KPR#:931
Maintenance does not populate EMF Thresholds via 'Set default recommended values for limits'.
KPR#:932
7890B compare of calibrated length needs to use less precision.
KPR#:933
Method Resolution Wizard does not work on C.01.10, LTS01.11 across different GC types.
KPR#:936
Peak Evaluation: Update reference chromatogram uses current method instead of RefCchrom method.
KPR#:937
"Configuration" section in GC's acquisition method shall be permission controlled.
KPR#:939
Pressure Flow Calculator help need update to consistent with actual program.
KPR#:940
EMF threshold values change when disabling and reenabling warning or service due.
KPR#:941
Add Column EMF Injections Since Last Trim.
KPR#:942
Peak Evaluation - Advanced limits shouldn't allow comparison peak to be the same as selected compound name.
KPR#:943
Peak Evaluation - the plugin does not provide any visual indication of vial number 'correctness' in the 'Vial Number' field.
KPR#:944
Peak Evaluation Plugin - Pressing F1 does not bring up Peak Evaluation Help Topic.
KPR#:945
Peak Evaluation - Cannot view chromatogram below baseline.
KPR#:947
Peak Eval Plugin - missing peak retention time info on ref chromatogram.
KPR#:948
Peak Evaluation Plugin - No peak number column in Peak List.
KPR#:949
GC Driver versions should be consistent throughout the system. DSA version showing causes confusion.
KPR#:950
Peak Eval Plugin Update Reference Chromatogram downloads different Headspace temps.
KPR#:951
Method Resolution Wizard appears twice.
KPR#:952
GC Driver Install Package - Excessively slow final step of "Registering Fonts".
KPR#:953
No Monitor Traces during run with GC7890B and 3rd party detector (LUMA Detector from VUV Analytics).
KPR#:954
PP flow setting on touchscreen is inconsistent with GC driver and actual value when column is not configured.
KPR#:955
Peak Evaluation Plugin - Applying new Ref. Chrom to method has peaks all set to enable by default.
KPR#:956
SVReport fails after GC Drivers 3.8 installation for ICF.
KPR#:957
Method Resolution Wizard there are no instructions after the wizard closes for ICF.
KPR#:959
Vent Method Parameters not applied.
KPR#:960
In custom report template, Instrument Information-> Instrument Modules snippet does not show up respective values under ‘Type’ column for GC 7890 B instrument.
KPR#:961
Columns database has the wrong temperature information for column 121-5512UI.
KPR#:962
8890 Column Comp is not stored in the 8890 if run from the software platform.
KPR#:963
7820 GC lose connection, then get connection if inlet flow shutdown.
KPR#:964
7820 SSL EPC/EPR total flow limitation is incorrect.
KPR#:965
Signal Selection with a GC-CTC system leads to an exception error (ICF/Waters CDS).
KPR#:966
Equilibration time needed for cold injection on MMI and PTV inlets.
KPR#:967
Method Resolution spins forever after trying to resolve method.
KPR#:968
Signal save setting cannot be disabled.
KPR#:969
Unhandled .Net Framework exception when closing a 7890B instrument session on Open Lab CDS 2.7.
KPR#:970
Cannot change PCM flow setpoint in OpenLab CDS.
KPR#:973
Method resolution: method setpoints are not getting removed properly for older GC FW, prevents method downloads.
KPR#:974
User is always asked to save the method using XCD due to burner pressure changes.
KPR#:975
Method Resolution Wizard fails to add additional column with inlet and outlets to New method from 6890 or 8890 to 7890.
KPR#:976
Method Resolution Wizard: check dirty exception message when resolving methods to or from 68xx GCs.
KPR#:977
Method Resolution Wizard: Detector performance setpoints are transferred when they shouldn't be, prevents method from downloading.
KPR#:978
The method should not signal dirty when changing the locked state of the column.
KPR#:979
No logging is performed by the RTL add-on.
KPR#:980
Document Feature Selection Configuration screen buttons and behaviors for different Data
KPR#:981
Peak Evaluation Plugin 1.3 - Can't zoom in far enough on chromatogram,
KPR#:983
Pretreatment Upload in GC driver is not working - always returns null.
KPR#:985
Opening the Instrument session logs message 'The GC Configuration has changed' twice within 2 seconds, when it has not.
KPR#:986
Peak Evaluation: Import Integration Parameters window display strangely if try to Zoom in the whole window.
KPR#:987
Sample fails with uninformative message when Sample Prep Add step is inconsistent with Sample location: 'Sampler error #144: Attempt to access an invalid tray position.'
KPR#:988
8697- Headspace readiness checkbox is inactive under GC driver 3.8 with HS 3.4.
KPR#:989
Cannot open 7890 method on 6890: 'The AcquisitionMethod did not contain settings for any module.'
KPR#:990
ICF offers no method resolution for 7890 method to 6890.
KPR#:991
Injection Volume for Sample Selector added.
KPR#:992
7890 will offline after complete method resolution wizard after load method from 88xx and 9000.
KPR#:993
EMF Time Values Do Not Match Browser UI and Local UI Time Values.
KPR#:994
Method Resolution Wizard: Needs to allow users to navigate backwards and forwards with the workflow stepper.
KPR#:995
Audit trail can incorrectly report changes in signals.
KPR#:996
Error prompts when users without creating or editing acquisition method role launch 8890 on OpenLAB CDS 2.7 with GC Driver 3.9.141.
KPR#:997
XCD Burner Pressure Method changes not reported.
KPR#:998
Audit trail throws exception/incorrectly reports changes for run time events when comparing 68xx to 78xx methods.
KPR#:999
Checkbox "PrepRun on Manual Request" is not persistent after terminate/initialize.
KPR#:1000
88xx: Oven Temperature diagnostic turns into Test Plot partway through run.
KPR#:1001
Peak Eval Plugin truncates Method Comparison Report.
KPR#:1002
Request additional information to pass through DSA to OpenLab CDS SDK
KPR#:1003
Remove PDB files from GC Driver install
KPR#:1004
7890B Syringe Error
KPR#:1005
The GC Driver does not show Argon as a selection for the Aux EPC Module.
KPR#:1006
Whole Sequence gets aborted even if 'Abort current run' is clicked on during the sample preparation stage.
KPR#:1008
GC fails to launch after OpenLab CDS is upgraded from version 2.5 to 2.8.
KPR#:338
EZChrom: PAL XT module not available after installation
Keyword:
One-line Description:
6890 method does not allow SAVE DATA to be checked
Problem:
It is not possible to save data in a 68xx method.
Temporary Solution:
A workaround is to edit the column nominal dimensions (length and diameter) to different values and download them. The method editor will change the internal values stored in the methd to valid values. The column nominal dimensions can then be edited to the correct values and downloaded to the GC. The problem should not recur if that is done once and all parameter values are edited through the data system with driver version 6.21 from then on.
Fix Information:
Resolved in 68xx Driver 6.23 [009].
Keyword:
One-line Description:
User is not able to save 'Column Parameter' changes at the same time when change is made
Problem:
User is not able to save 'Column Parameter' changes at the same time when change is made unless they click on another field on the screen
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.02
Keyword:
One-line Description:
Invalid Resource Item implementation for oven program
Problem:
Invalid Resource Item implementation for oven program
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.02
Keyword:
One-line Description:
Merge Module error with ICF A.02.04
Problem:
Merge Module error with ICF A.02.04. DSA Driver 6.02.066 contains identical binaries to the previous build but used an updated merge module which properly fixed the GUID issue.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.02.059
Keyword:
One-line Description:
88x0 Maintenance Counters of Inlet should increase with HS Injection.
Problem:
88x0 Maintenance Counters of Inlet should increase with HS Injection
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword:
One-line Description:
Empower: 8890 Get Configuration takes a long time.
Problem:
When configuring an 8890, and pressing Get Configuration, this seemed to take a long time. Instead when pressing OK - which should do the same (?) - it was much faster almost instantly.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword:
One-line Description:
Aborting all doesn't work when waiting for continuation in overlap mode.
Problem:
Aborting all doesn't work when waiting for continuation in overlap mode.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword:
One-line Description:
Configuration UI does not display correct help for instrument type.
Problem:
Configuration UI does not display correct help for instrument type.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword:
One-line Description:
Lack of Peak Evaluation data should invoke a more useful message to user to setup in a browser window.
Problem:
Lack of Peak Evaluation data should invoke a more useful message to user to setup in a browser window.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword:
One-line Description:
MassHunter 10.1 throws blocking pop-up when BC does not match, don't inject but continue or abort sequence: Driver was in the wrong state.
Problem:
MassHunter 10.1 throws blocking pop-up when BC does not match, don't inject but continue or abort sequence: Driver was in the wrong state.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword:
One-line Description:
Intuvo with jumper chip installed shows guard chip information in Acquisistion method report.
Problem:
Guard chip dimensions should not show in method report. When the method report is changed to show the jumper chip, it should not show its dimensions' either.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
Table cell headings are randomly colored bright blue for both GC Method Edit tables and headspace actuals.
Problem:
Table cell headings are randomly colored bright blue for both GC Method Edit tables and headspace actuals.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
Peak Evaluation Method Listing should include some additional items.
Problem:
The peak evaluation section of the method listing should also include... - Reference chromatogram name - Peak Names & Retention times - Attributes measured and tolerances used.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
AutoConfiguration of an instrument in EZChrom does not work.
Problem:
AutoConfiguration of an instrument in EZChrom does not work. AutoConfiguration could not detect the instrument.
Temporary Solution:
Do not use AutoConfiguration, instead configure the instrument manually.
Fix Information:
n/a
Keyword:
One-line Description:
Specify GC Configuration screen doesn't provide option for barcode reader.
Problem:
Specify GC Configuration screen doesn't provide option for barcode reader.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
There are unnecessary entries in Sample Prep Audit Trail for GC,
Problem:
There are unnecessary entries in Sample Prep Audit Trail for GC,
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
Gasifier Maintenance Log Entries need to be localized.
Problem:
Gasifier Maintenance Log Entries need to be localized.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
MassHunter 10.1.51.1 with driver 3.6.153 sees mismatch between GC Configuration on starting sequence; Sequence fails.
Problem:
MassHunter 10.1.51.1 with driver 3.6.153 sees mismatch between GC Configuration on starting sequence; Sequence fails.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
Method Resolution for column's case change:( Agilent vs AGILENT) Should ignore the difference in case.
Problem:
Method Resolution for column's case change:( Agilent vs AGILENT) Should ignore the difference in case.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
EZChrom - Peak Evaluation disabled shows as an error in the Instrument Activity Log.
Problem:
EZChrom - Peak Evaluation disabled shows as an error in the Instrument Activity Log.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
Chromeleon: 6890 Signal association causes method check warning.
Problem:
Chromeleon: 6890 Signal association causes method check warning.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
Unable to upload 450 deg C as a User Configurable Heater from the 8890GC to Open Lab ChemStation.
Problem:
Unable to upload 450 deg C as a User Configurable Heater from the 8890GC to Open Lab ChemStation.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
Method will not download; instrument goes offline and then online.
Problem:
Method will not download; instrument goes offline and then online.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
Misleading warning is displayed if the barcode reader writes the barcode in sample name field.
Problem:
Misleading warning is displayed if the barcode reader writes the barcode in sample name field.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
Unable to use PSD 3 or 4 in Backflush Wizard.
Problem:
Unable to use PSD 3 or 4 in Backflush Wizard.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
Error when opening the Pressure/Flow calculator when running in Portuguese.
Problem:
Error when opening the Pressure/Flow calculator when running in Portuguese.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
Sample Overlap with option: 0 min before end of GC run hangs sequence after first run: 'Direct control or difference in methods was detected...'
Problem:
Sample Overlap with option: 0 min before end of GC run hangs sequence after first run: 'Direct control or difference in methods was detected...'
Temporary Solution:
none
Fix Information:
To be fixed in next release.
Keyword:
One-line Description:
Acquisition crash when printing hydrogen sensor calibration report.
Problem:
Acquisition crash when printing hydrogen sensor calibration report.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
SVT failure after removing driver.
Problem:
After uninstalling of OpenLab ChemStation, OpenLab EZChrom, or EZChrom Elite, the IQT/SVT reference files are left behind. SVT does not show the option to try to qualify the product since they are not installed. This would only appear to just be ‘junk’ improperly left behind on the system after an “unclean” uninstall.
Temporary Solution:
Workarounds: 1. Uninstall and Repair the driver package using the “Uninstall” and “Repair” buttons in Add/Remove Programs directly. 2. Allow the OpenLab Master Installer to uninstall the driver if supported.
Fix Information:
n/a
Keyword:
One-line Description:
6890 Lit Offset changes the setting on the GC when the method is loaded when it shouldn't be part of the method.
Problem:
6890 Lit Offset changes the setting on the GC when the method is loaded when it shouldn't be part of the method.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword:
One-line Description:
ICF: Can't Run HS sequence without signals assigned.
Problem:
ICF: Can't Run HS sequence without signals assigned.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: 3rd Party Drivers
One-line Description:
Chromeleon: Wrong injection volume used with 8890 GC and G4567A Injector.
Problem:
Chromeleon: Wrong injection volume used with 8890 GC and G4567A Injector.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers 3.0 SR4
Keyword: 3rd Party Drivers , 6850 Control , 6890 Control , 7890 Control
One-line Description:
Thread Exception error when clicking on pneumatic curve when editor first opened.
Problem:
Thread Exception error when clicking on pneumatic curve when editor first opened.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 68xx Driver
One-line Description:
Vial Missing Error Message
Problem:
When the 6890 GC encounters a missing vial, the IALog displays Stop key pressed error #1 instead of "Missing Vial."
Temporary Solution:
None
Fix Information:
This is fixed in 68XX Driver version 6.21 which is included in C.01.05 OpenLAB ChemStation and A.04.05 OpenLAB EZChrom.
Keyword: 68xx Driver
One-line Description:
How to Change Column Dimensions
Problem:
Changing Column Dimensions requires being logged in as an administrator.
Temporary Solution:
Column dimensions are part of the GC Configuration and the end user must be logged on as an Administrator to change these parameters.
Fix Information:
This is fixed in GC Driver version 6.01/6.02 which is included in OpenLAB ChemStation C.01.01 and OpenLAB EZChrom A.04.01 and later.
Keyword: 68xx Driver
One-line Description:
If One Signal Needs to be Saved, it Must be Assigned as Signal 1
Problem:
If only one signal needs to be saved, you must assign it as signal 1.
Temporary Solution:
If only one signal needs to be saved, you must assign it as signal 1.
Fix Information:
Fixed in 68xx driver revision 6.11[008]. This driver is included in B.04.03 SP1 ChemStation and C.01.03 OpenLAB CDS.
Keyword: 68xx Driver
One-line Description:
Instrument Diagram Does Not Match Installed Column in Method
Problem:
The Instrument diagram of the GC instrumentation indicates a different column configuration than is set in the method. The GC keyboard will reflect the new changes, only the software instrument diagram is affected.
Temporary Solution:
Beginning with B.04.03 DSP1 [54], after the configuration change is made to the columns, the workaround is to save the method and then load it. This will update the displayed column configuration. Another workaround is to shut down the ChemStation software and restart to reflect the new configuration changes. These workarounds may not work for all configurations. Classic 68xx driver works correctly.
Fix Information:
None
Keyword: 68xx Driver
One-line Description:
In 68XX driver revision 5.02 - 6.11, it is not possible to Modify a Method During a Run to Extend the Run Time or Change the Oven Temp
Problem:
It is possible to the software edit parameters screen and change the oven hold time or oven temp and select OK. The GC does not accept the updates. The method in the software is changed to the new values; the GC ignores all.
Temporary Solution:
n/a
Fix Information:
68XX Driver 6.11 is included in B.04.03 SP1, OpenLAB ChemStation C.01.04 and OpenLAB EZChrom A.04.04.
Keyword: 68xx Driver
One-line Description:
Info in Edit instrument parameters\Columns is incomplete
Problem:
Edit instrument parameters; columns Applies to GC’s: 7890A, 6890N, 6850A The window displayed is incomplete; it shows the column type and flow/pressure parameters, but does not give the length, ID or film thickness. These are critical parameters, and should be displayed just as they were in the previous ChemStation revisions. To find these parameters, the user now has to look on the configuration window.
Temporary Solution:
n/a
Fix Information:
Fixed in 68xx driver revision 6.11[008]. This driver is included with OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
Ignore missing vial option is not present in GC
Problem:
Run a sequence with 11 runs and the 11th vial is missing. The sequence aborts and SSIZip file was not uploaded to ECM as the 11th vial was missing. The ignore missing vial option is not present in GC.
Temporary Solution:
n/a
Fix Information:
This is fixed in GC Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Instrument Setup graph has incorrect column legend
Problem:
In the 6890, the legend for the Instrument Setup graph says Column 2, irrespective of which column is highlighted. The graph is correct, it is just the legend that is wrong.
Temporary Solution:
n/a
Fix Information:
This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
ALS errors abort sequence; no Retry/Abort dialog box option offered with 68xx RC.NET Driver
Problem:
6890A RC.NET driver with ALS. If an ALS error occurs such as a Vial not found event, there is no dialog box option presented to Retry/Abort. The sequence simply aborts.
Temporary Solution:
n/a
Fix Information:
This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Method parameters from B.01.03 changed to defaults after upgrade to B0402 RC.net
Problem:
Methods from 6850 B.01.03 were loaded on the upgraded revision B.04.02 RC.NET driver. The 6850 GC methods were changed. The method parameters that are changed are: · Oven temperature (switched to default 50 C) · All gradient parameters are gone (I assume the mean temperature program) · Gas type (switched from H2 to default He)
Temporary Solution:
n/a
Fix Information:
This problem is fixed in Software Driver Version: 6.01. This driver is included with B.04.02 SP1, B.04.02 SP1 Hotfix 2, B.04.02 DSP3 and B.04.03 ChemStation.
Keyword: 68xx Driver
One-line Description:
Opening 68xx RC.NET GC types result in 'FetchCPVar cannot talk to application'
Problem:
Configure 6850 RC.NET or 6890N RC.NET GC. Open an online session, initial or any subsequent try. This results in a benign pop-up error: 'FetchCPVar cannot talk to application'.
Temporary Solution:
Go to view menu and turn off the sampling and instrument diagrams. This will keep hpgcui00.exe from starting up.
Fix Information:
Fixed in driver revision 6.02. Driver included in OpenLab C.01.01.
Keyword: 68xx Driver
One-line Description:
In 68XX Driver Version 5.02, it is not Possible to Start the 6890 RC.NET from the Front Panel Start Key
Problem:
In 68XX Driver Version 5.02, it is not possible to start the 6890 RC.NET from the front panel Start key. Software configuration is Injection source = manual. 6890 is READY, press start and get error message "ERROR Start Key disabled".
Temporary Solution:
The workaround is for the user to start the run from the "run control" then "run Method" in the Chemstation software and then press start at the GC.
Fix Information:
Fixed in driver revision 6.10. This driver is included with B.04.03 DSP1 ChemStation. It is also included with OpenLAB ChemStation C.01.02 and OpenLAB EZChrom A.04.02.
Keyword: 68xx Driver
One-line Description:
CIS4 inlet is not recognized with 6890 GC RC.NET
Problem:
CIS4 inlet is not recognized with 6890 GC RC.NET
Temporary Solution:
n/a
Fix Information:
This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Only Fast Plunger Speed is available for PTV Solvent Vent multiple injections
Problem:
The fast plunger speed is only available when using multiple PTV Solvent Vent injections. Most users of multiple PTV Solvent Vent injections need to use Slow or Variable plunger speed, not Fast.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 6.10. This driver is included with B.04.03 DSP1 ChemStation and OpenLAB C.01.02 ChemStation and OpenLAB A.04.02 EZChrom.
Keyword: 68xx Driver
One-line Description:
IQ1.CFG file of 6890/6850 instrument corrupted after regional setting change
Problem:
From Control panel\Regional settings: change the decimal separator from a period to a comma. It is not possible to open a 6890/6850 ChemStation.
Temporary Solution:
1. Backup data, methods, sequences, column databases (found in C:\Chem32\DRIVERS), etc Record GC IP addresses 2. Delete IQ1.CFG located under the Chem32\1 directory for example 3. Uninstall Chemstation 4. Reinstall Chemstation
Fix Information:
Period is required in Regional Settings.
Keyword: 68xx Driver
One-line Description:
Incorrect injection volume shown in method report if PTV solvent vent is used
Problem:
6850 with a PTV inlet The method specifies PTV solvent vent mode with 3 injections, ten seconds apart. The method volume is 5 µL. Specify the method to use method volume for three injections. Each injection is 5 µL. However the report shows the injection volume as 1 µL. This is incorrect. The report should show the injection volume as either 5 µL or 5 µL x 3, or 15 µL.
Temporary Solution:
n/a
Fix Information:
Fixed in software driver 6.10 [023]. This fix is included in B.04.03 DSP1 and later versions of ChemStation. It is included in OpenLAB ChemStation C.01.02 and OpenLAB EZChrom A.04.02 and later.
Keyword: 68xx Driver
One-line Description:
B.04.03 DSP1 [52] Memory Leak may cause GC ChemStation with 68xx RC.Net driver to stop working
Problem:
A memory leak has been discovered in the 68xx RC.NET driver revision 6.10 [022]. The 6.10 [022] is included in B.04.03 DSP1. As a consequence of the memory leak, the B.04.03 DSP1 [52] GC ChemStation software may stop working during a sequence run or when the system is left idle over long periods of time. There is no error message.
Temporary Solution:
It is recommended to reboot the PC once per week until a fix is available. This is needed only when using the 68xx RC.NET Driver.
Fix Information:
Fixed in 68xx driver revision 6.11[008]. This driver is included in B.04.03 SP1 ChemStation and C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.
Keyword: 68xx Driver
One-line Description:
Instrument Diagram Does Not Match Column 2's Inlet Configuration
Problem:
Column 2 inlet configuration will never be correct if column 2 is connected to anything other than inlet 2.
Temporary Solution:
n/a
Fix Information:
Fixed in 68xx driver revision 6.10[044]. This fix is included in these minimum versions:B.04.03 SP1 ChemStation, OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
68xx Method Download Times Out
Problem:
Connect to 6890N GC. Within seconds of successfully opening an online session, logbook logs the following simultaneously with the loading of the method. 'Logbook Welcome to ChemStation 12:17:12 06/28/10 0 1da6 4c28cb1f 0 6890 1 Timed out waiting for method download to fin> 12:17:35 06/28/10 0 1da6 4c28cb1f 0 6890 1 ish. 12:17:35 06/28/10 7da 41e0 4c28cb1f 0 Method Loading Method LCV_GCCONTROL.M 12:17:35 06/28/10'
Temporary Solution:
n/a
Fix Information:
Fixed in GC Driver revision 6.10 [027]. This driver version is included in B.04.03 DSP1 ChemStation and C.01.02 OpenLAB ChemStation and A.04.02 OpenLAB EZChrom.
Keyword: 68xx Driver
One-line Description:
"Method modified after loading" occurs when running a sequence (6890 RC.NET)
Problem:
The "Method modified after loading" flag occurs after lauching the sequence. Started the sequence from the ChemStation software. The method modification status indicates that the method has changed when it was not changed and the report will indicate 'modified after loading'. The GC had a calibrated capillary column that was changed to a packed column. When using this method that now has a packed column, the GC reports an error in the length parameter, and that is causing the method download not to reset the 'modified after loading' flag.
Temporary Solution:
There is a workaround: bring Method into MethodEdit UI, and "reconfigure" column (Packed to Packed would be OK) to get new structure.
Fix Information:
Fixed in GC Driver revision 6.10 [027]. This driver is included in B.04.03 DSP1 ChemStation and OpenLAB C.01.02 ChemStation and OpenLAB A.04.02 EZChrom. Note, this fix will only apply to new methods, not to current methods.
Keyword: 68xx Driver
One-line Description:
GC Column Catalog File Cannot be Opened When Using the 68xx Driver Version 6.10
Problem:
It is not possible to add new columns to the GC column catalog (database) using the RC.NET driver. It is possible to add columns to the same column database using the Classic driver. User switched back to classic on same system and could add columns without error. The following error is shown: The Catalog File cannot be opened. If needed, you may obtain an appropriate replacement file from Agilent. C:\Chem32\CORE\...\DRIVERS\catalog.mdb The RC.NET driver is prevented from opening the db because you can’t have two column entries with the same model number!
Temporary Solution:
Start with a new, “stock” db column catalog file from another system.
Fix Information:
This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Sequence continues while GC temperature is not ready
Problem:
When running a sequence where consecutive runs use the same method using the ALS on a data system containing 6890 driver version 6.10.027 or earlier, the data system may proceed to start a new run before the GC has equilibrated after the conclusion of the previous run. This is more likely if the method contains a post run period of sufficient length that the GC equilibrates to the post-run conditions and the data system has completed data analysis well before the end of the post-run period. This could result in a (retention time) RT shift.
Temporary Solution:
n/a
Fix Information:
Patch available for RC.NET GC driver revision 6.10 [027] for B.04.03 DSP1 [54]. Fixed beginning in: B.04.03 SP1 [87] and OpenLAB C.01.03 [37].
Keyword: 68xx Driver
One-line Description:
A Method Can be Created Which Will Not Download to the Instrument and the Sequence Does Not Run
Problem:
Method download fails, sequence aborts after start; no injection made Error reported in logbook: Attempt to download method to GC failed. The Data System will not allow the run to continue when the method download has failed.
Temporary Solution:
n/a
Fix Information:
This fix is in the 68xx driver version 6.10.032 and 6.11.001. This fix is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
GC Back Injector Not Present in Edit Method Screen
Problem:
After successfully running a sequence with a back method, another back method is loaded. The back injector is not present in the edit method screen.
Temporary Solution:
Change a parameter at the GC keyboard and click "upload from instrument" in the edit method screen. The back injector will show in the edit method screen.
Fix Information:
This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Validation failed shown on left corner of Resolve Method screen
Problem:
Load a method which was developed for both detectors and has the front detector signal chosen under signals tab. Load this method on a GC with no front detector - method resolution. Changes made to the detector signal tab are not detected, tab remains yellow (invalid).
Temporary Solution:
Click on a different tab and modify the value of any field to a valid value or click on the configuration tab and then click away. Change the signals tab to a valid value or turn it off to resolve the method.
Fix Information:
This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Injector Panels in GC Edit Method Show as Uninstalled When an Injector is Installed.
Problem:
The front injector was unplugged. Close software, plug injector in, restart software. Method Configuration/ALS panel and Injector panel both say: Front Injector Not Installed. The GC shows that it is installed. Software inlet and injection parameters panel show that it is installed as well.
Temporary Solution:
n/a
Fix Information:
This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Plunger Speed is Not Saved with 6850 GC Methods
Problem:
Plunger speed parameters are not saved in methods.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 6.11[002]. This fix is included in B.04.03 SP1 ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.
Keyword: 68xx Driver
One-line Description:
Opening the GC method parameters to only look (no change made) and selecting OK to close stops the sequence or single run
Problem:
During a run, the GC method parameters are opened via the instrument diagram icon. Select OK after looking at the oven parameter to close the screen. The sequence or single run will just stop and the method is dirty. See Log File for error message. Log File: 67 41e2 4e69f8b3 0 Method Method started 07:29:55 09/09/11 67 41e2 4e69f8b4 0 Method Instrument running sample Vial 1 (front) 07:29:56 09/09/11 67 41e2 4e69f8b4 0 Method Instrument running sample Vial 2 (back) 07:29:56 09/09/11 0 1da5 4e69f91a 0 6890 1 Attempt to download method to GC failed. 07:31:38 09/09/11 67 41e2 4e69f91a 0 Method Instrument Error - Method/Sequence stopped 07:31:38 09/09/11 67 41e2 4e69f91a 0 Method Method aborted 07:31:38 09/09/11
Temporary Solution:
Click the Cancel button rather than the OK button if the intent was to check the values of some of the instrument setpoints. This would not interfere with any run which is in progress.
Fix Information:
Fixed in 68xx driver revision 6.11[008]. This is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
Method Contents Report Displays the Incorrect Configuration of Front and Back Detectors for 6890 GC
Problem:
The report displays the incorrect configuration. With signal-1 selected as the back detector and integration events for back detector. The method contents report displays the integration events for the front detector and the remaining paramaters are for the back detector are configured to the front detector.
Temporary Solution:
n/a
Fix Information:
Fixed in 68xx driver revision 6.11[003]. This fix is included in B.04.03 SP1 ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom and later.
Keyword: 68xx Driver
One-line Description:
Cannot Run a Packed GC Column with a 6890
Problem:
Method download fails, sequence aborts after start when trying to run a 6890 with a packed column. Error reported in logbook: Attempt to download method to GC failed. The Data System will not allow the run to continue when the method download has failed.
Temporary Solution:
This can be run by setting the column as a capillary column but that changes the chromatography.
Fix Information:
Fixed in driver revision 6.10[032] and 6.11[001]. This fix is included with B.04.03 SP1 GC ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom
Keyword: 68xx Driver
One-line Description:
Pulsed Split/Splitless Injection Does Not Wait For Ready on a 6890.
Problem:
The GC does not wait for the inlet pressure to increase to and stabilize at the pulsed pressure before injection and data acquisition. The GC starts and injects sample at the same time, then starts data acquisition and increase of inlet pressure to pulsed pressure.
Temporary Solution:
If the 6890 is operated from the GC keyboard, the GC has the expected result.
Fix Information:
Fixed in 68xx driver revision 6.11[007]. This fix is included with B.04.03 SP1 ChemStation, OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03
Keyword: 68xx Driver
One-line Description:
In 68XX GC Driver Version 6.01, 2 Injections are Made When Using the PTV
Problem:
Set up the injector to make 1 ul injection x 1. The number of injections will revert to 2 even if the user enters 1.
Temporary Solution:
n/a
Fix Information:
This is fixed in driver revision 6.10 [27] which is included in B.04.03 DSP1 [54] GC ChemStation, C.01.02 OpenLAB ChemStation and A.04.02 OpenLAB EZChrom.
Keyword: 68xx Driver
One-line Description:
Vial left in gripper; no message shown to alert user about the problem
Problem:
After a stop, if there is a vial in the gripper it is not returned to its original location, it is kept in the gripper until the start of a new run. In the interim, if a new vial is placed in the open location, during the next run the system runs into an error because the gripper wants to return the vial to its original location which is now occupied.
Temporary Solution:
n/a
Fix Information:
This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
6850 vial numbers are not consistent with standard numbering system.
Problem:
A 6850 with a G2613A tower and a three vial turret will accept only single digit vial locations, ie., 1, 2, 3 instead of 101, 102, 103. Attempts to enter the correct vial number generates an error message "The vial 101 is not allowed with the current device configuration." The also occurs when entering correct vial locations in a sequence table.
Temporary Solution:
n/a
Fix Information:
Fixedi n 68XX driver revision 6.11. This driver is included with B.04.03 SP1 ChemStation, OpenLAB C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.
Keyword: 68xx Driver
One-line Description:
Method Resolution Changes Oven Temperature Program
Problem:
Load a method from a 6890 GC with a fast oven on a 6890 GC with different hardware and a normal oven. Method resolution occurs. The oven temperature program from the fast oven GC has not been loaded on the normal oven GC.
Temporary Solution:
n/a
Fix Information:
Fixed in 68xx driver revision 6.11[002]. Fix is included in B.04.03 SP1 ChemStation, OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
Column info is missing with 6890
Problem:
The column specified as being used is missing information: description, Manufacturer and Model Number.
Temporary Solution:
n/a
Fix Information:
Fixed in 68xx driver revision 6.11[005]. This fix is included in B.04.03 SP1 GC ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.
Keyword: 68xx Driver
One-line Description:
Method Modification Flag is Set after Edit Method: Occurs on first connection or after upload from GC.
Problem:
1. First Connection to an online GC and save the method OR connect to an instrument and save the method, open method editor, click on ‘Upload from instrument’. Click ‘Ok’. 3. Click ‘Edit entire Method’, go on clicking ‘Ok’ without making any change. 4. Method is dirty at the end. This only occurs on 6850 GCs with G4513A injectors.
Temporary Solution:
Save the method as a new name after initial connection or subsequent method upload.
Fix Information:
Fixed in 68xx driver revision 6.11[008]. This is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
Method Ddownload Failure Occurs Due to Column Calibration Limits
Problem:
A valid column calibrated using calculate diameter function will result in a method download failure if the change from the original diameter is more than 20 microns. This occurs after OKing method changes that are downloaded, and will occur even if the column values are valid dimensions.
Temporary Solution:
n/a
Fix Information:
This is fixed in 68XX GC Driver Version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Instrument actual value for COC inlet does not display correctly
Problem:
6890N GC with COC inlet connected to FID. The COC inlet pressure setpoint reflects the correct pressure set for the column, however the instrument actual value (blue text) in the setup method screen is displayed as 0.0.
Temporary Solution:
Enable setup actuals (inlet) in the setup method screen, the inlet pressure is properly displayed.
Fix Information:
Fixed in 68xx driver revision 6.11[018]. This driver is included in B.04.03 SP1 ChemStation and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
Instrument actual value for anode purge flow on an ECD does not display correctly
Problem:
The ECD anode purge flow setpoint reflects the correct value, however the instrument actual value (blue text) in the setup method screen is displayed as 0.0.
Temporary Solution:
Enable setup actuals in the setup method screen, the actual anode purge flow displayed properly.
Fix Information:
Fixed in 68xx driver revision 6.11[018]. This driver is included in B.04.03 SP1 ChemStation and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.
Keyword: 68xx Driver
One-line Description:
6850 Support of Column Compensation
Problem:
The 6850 GC does not support column compensation from the software. This is only able to be done with the G2629A handheld controller which is now obsolete.
Temporary Solution:
n/a
Fix Information:
This is fixed in 68XX GC Driver Version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Easy SamplePrep reset of one or any group of resources creates log entry: 'User reset all resources'
Problem:
Create a resource layout. Select menu item Reset Resources... From the list, select one or several resources and OK. The logbook always logs 'User reset all resources' no matter how many resources are actually reset.
Temporary Solution:
n/a
Fix Information:
There is no fix available.
Keyword: 68xx Driver
One-line Description:
Data Files do not Contain the Correct Signals if the Front Inlet is Connected to Back Detector
Problem:
Data files do not contain the correct signals if front inlet is connected to back detector
Temporary Solution:
n/a
Fix Information:
This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.
Keyword: 68xx Driver
One-line Description:
Slow download speed from GC Datafiles stored on network drive
Problem:
Loading GC6890 data files stored on a network drive to a ChemStation C.xx version is very slow when the operating system is Windows 7. The data is loaded in small chunks instead of reading one big block. Only 6890 GC files are showing this issue. Agilent does not support the usage of a mapped network drive during data acquisition. Accessing and loading a data file from a mapped network drive will take few seconds longer than the same file stored locally in the ChemStation computer. Active file scanning done by an antivirus software may also impact the loading speed.
Temporary Solution:
n/a
Fix Information:
No fix planned.
Keyword: 68xx Driver
One-line Description:
C.01.06: 6850 classic driver will not accept valid vial locations in Run Method, Sequence, or Easy Sequence
Problem:
It is not possible to change the default '1' Vial location in Run method. Changing the vial entry in the sequence table results in red text 'Invalid Injection Location: Front'. It is not possible to enter vial locations in Easy Sequence Setup which results in either 'Injection Location not available' or 'Obj Reference not set to an instance of an object'.
Temporary Solution:
n/a
Fix Information:
Customers upgrading to C.01.06 must re-configure their 6890/6850 to use the RC.NET driver.
Keyword: 68xx Driver
One-line Description:
6890 method download attempts during run and aborts the current run.
Problem:
The Agilent 6890 Gas Chromatograph does not allow downloads while in a run. Trying to download the method to the 6890 also aborts the current run.
Temporary Solution:
n/a
Fix Information:
No fix.
Keyword: 68xx Driver
One-line Description:
The Oven Ramp table does not display correctly in IR with Acquisition method selected.
Problem:
When you specify an Intellignet Report with Method Info report added to the Sample Summary report to get the Acquisition method it is formatted incorrectly..
Temporary Solution:
n/a
Fix Information:
The rows in tables now have the same names and IDs so that the data system can organize them into a table. Fixed in revision 6.25 (GC Driver revision A.02.05).
Keyword: 68xx Driver
One-line Description:
6890 PTV Inlet not recognizable in OpenLAB EZChrom
Problem:
The Extracted configuration shows PTV back inlet and AIB Back Detector. Launching the instrument offline shows the column connected to the Back Inlet and the Back Detector.The Module Configuration Lists the PTV Back Inlet with Blank Back Detector, however the Back Inlet is seen as Unrecognized inlet type.
Temporary Solution:
n/a
Fix Information:
The code wasn't checking for the right inlet type code for a PTV mounted in the back. Fixed in revision 6.25
Keyword: 68xx Driver
One-line Description:
Multiple errors when the 6890 doesn't have any inlets
Problem:
The OpenLAB CDS ChemStation gives errors when the 6890 doesn't have inlets installed and both inlets are configured as none on the 6890 GC.
Temporary Solution:
n/a
Fix Information:
The error was occurring in the code which set up the possible inlet connections for columns. Fixed in revision 6.25
Keyword: 68xx Driver
One-line Description:
Sequence table Inj Vol Override goes to wrong stops for 6890/7683: C.01.05, A.04.05, C.01.06, A.04.06
Problem:
If an Injection volume is entered into the Sequence which overrides the method injection volume setting the injector goes to the wrong stops for a 6890 with a 7683 ALS. The injection volume will be incorrect for versions C.01.05, A.04.05, C.01.06, A.04.06 of the software
Temporary Solution:
n/a
Fix Information:
Fixed in 68xx Driver Version 6.23 [011].
Keyword: 68xx Driver
One-line Description:
Often get two or more ChemMain.exe's running following shutdown of Control Panel or online session.
Problem:
Run Task manager always on top. With no ChemMain.exe's running, open a 6890 online session. Close session and the ChemMain.exe does NOT go away.
Temporary Solution:
n/a
Fix Information:
Fixed in A.02.05
Keyword: 68xx Driver
One-line Description:
PDID Valco Detector isn't recogonized in the RC.net driver in OLCS EZChrom
Problem:
Customer running a a 6890 with OLCDS EZChrom A.04.05. The 6890 that they have has a 3rd party detector, PDID from Valco. The old EZChrom driver recognized the detector, but the new RC.net driver does not recognize it.
Temporary Solution:
n/a
Fix Information:
Fixed in A.04.06
Keyword: 68xx Driver
One-line Description:
6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.
Problem:
There was a timeout in the driver; if the reading of the bar code was not complete by the time that the timer timed out, the driver would declare that the reading had terminated. This was misleading the data system into advancing to the next vial. The time required to finish reading the bar code or declare that the attempt had finished is indeterminate. If the tray is parked, the system will sit there waiting to move until the tray is unparked. The timeout was removed from the code.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 68xx Driver
One-line Description:
Customer can't install colum information from catalog if column description is blank
Problem:
OpenLAB EZChrom A.04.06 and 6890N Step: 1, Customer selects 122-10BE column. this column doesn't have description. 2, Error message appears when you try to install this column.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 68xx Driver
One-line Description:
EZChrom: Installation of GC Drivers A.03.02 breaks a 7697 configuration if installed
Problem:
Installation of GC Drivers A.03.01 breaks a 7697 configuration if installed.
Temporary Solution:
Uninstall the 7697 HS driver and install the latest HS driver.
Fix Information:
None
Keyword: 68xx Driver
One-line Description:
Setting a Hold time of 0.0 does not work correctly with GC6890
Problem:
Setting up Hold Time of 0.0 does not work correctly with GC6890.
Temporary Solution:
No fix planned.
Fix Information:
None
Keyword: 68xx Driver
One-line Description:
Elite: "Use Method" not accepted as an injection volume
Problem:
"Use Method" not accepted as an injection volume in the sequence in EZChrom Elite.
Temporary Solution:
Always set an injection volume in the sequence.
Fix Information:
None
Keyword: 68xx Driver
One-line Description:
Elite: IQ fails after GC Driver install.
Problem:
IQ fails after GC Driver A.03.02 installed.
Temporary Solution:
No Fix Planned. EZChrom Elite does not support this feature.
Fix Information:
None
Keyword: 68xx Driver
One-line Description:
Elite: Error occurs when Pretreatment window is opened
Problem:
Error occurs when EZChrom Elite Pretreatment window is opened
Temporary Solution:
No fix planned.
Fix Information:
None
Keyword: 68xx Driver
One-line Description:
Elite: G1888 status only shows connecting after GC driver installation
Problem:
1. Configured G1888 using original Elite driver after GC Driver installation 2. Selected Instrument Status under Control menu and chose HS tab. 3. Status window shows "Connecting" (see pic) 4. Other elements in window are inactive. 5. Attempts to create, save, and run a method were successful and data was returned. 6. Instrument Status of the same G1888 prior to GC driver installation was active and usable.
Temporary Solution:
Workaround 1) Open up administrator command prompt 2) Navigate to EZChrom directory, e.g. cd "c:\EZChrom Elite" 3) run: regsvr32 HPCTUtil.dll
Fix Information:
n/a
Keyword: 68xx Driver
One-line Description:
Instrument session continues to run in background after session is closed.
Problem:
When an instrument session is closed the ChemMain.exe process continues to run in the background when an instrument connection isn't made or lost. This can lead to multiple ChemMain.exe processes running at the same time causing performance issues.
Temporary Solution:
Close the ChemMain.exe process in Task Manager.
Fix Information:
Fixed in GC Drivers version A.02.05.024
Keyword: 68xx Driver
One-line Description:
GC Driver and OpenLAB CDS 2.2 Version Number clarification.
Problem:
GC Driver versions do not display correctly in OpenLAB CDS. The leading alpha character does not get displayed. This makes the "B" version appear to be older than previous "A" version.
Temporary Solution:
This is a cosmetic defect only. It does not affect the operation of the software. The version numbers are still unique.
Fix Information:
n/a
Keyword: 68xx Driver
One-line Description:
OpenLAB 2.1: Unable to download syringe change to GC
Problem:
OpenLAB 2.1: Unable to download syringe change to the 6890 GC.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.02
Keyword: 68xx Driver
One-line Description:
6890 online help has the bad strings in Injector page.
Problem:
6890 online help has the bad strings in Injector page.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.02
Keyword: 68xx Driver
One-line Description:
Loss of LAN communication during sequence causes MassHunter to hang.
Problem:
Loss of LAN communication during sequence causes MassHunter to hang. The MassHunter then needs to be shutdown using Task Manager.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.03
Keyword: 68xx Driver
One-line Description:
6890, 6850 session start up hangs or is very slow to start up with Windows 10 version 1511 as the operating system
Problem:
Online 6890, 6850 ChemStation session startup hangs on "Loading Toplevel Menu and view" , initializing start up Macros when using Windows 10 version 1511 as the operating system. The session hangs up when initializing the sampling and instrument diagrams. The Online session start up could take more than 30 minutes to initialize.
Temporary Solution:
n/a
Fix Information:
Upgrade to Windows 10 version 1703.
Keyword: 68xx Driver
One-line Description:
To eliminate confusion the Product Version should be displayed in GC Status instead of Software Driver Version.
Problem:
To eliminate confusion the Product Version should be displayed in GC Status instead of Software Driver Version. The software driver version isn't what is labeled on the GC Drivers disc or what is displayed in Programs and Features
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 68xx Driver , 78xx Driver
One-line Description:
[68xx] [OpenLab CDS] 7683A/B ALS Solvent and Sample wash should be a single setting.
Problem:
[68xx] [OpenLab CDS] 7683A/B ALS Solvent and Sample wash should be a single setting.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Error Message when certain methodsare loaded onto an offline configured 7890.
Problem:
If methods ISTD_EX.m or DEF_GC.M are loaded onto a configured 7890 offline session an error message (Exception in command "translateMethod$" occured). These 2 methods are 6890 specific and should not be loaded onto a 7890.
Temporary Solution:
n/a
Fix Information:
Fixed in GC driver 4.01 [047]. This driver was included in the following datasystem packages: GC ChemStation B.04.03 SP1 [87] and OpenLab CDS C.01.02 GCMSD ChemStation E.02.02 OpenLab CDS EzChrom A.04.02
Keyword: 78xx Driver
One-line Description:
Shutdown events are not displayed on the software Status screen
Problem:
Shutdown events, such as a thermal or pneumatic shutdown, displayed on the GC Keyboard are not reported to the software and therefore not displayed on the “Agilent GC Status” screen.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. 7890A requires a minimum Firmware revision of A.01.12. This driver is included with the following datasystems: GC ChemStationB.04.03 DSP1 [52] and OpenLAB C.01.02 GCMSD ChemStation E.02.02 OpenLab CDS EzChrom A.04.02
Keyword: 78xx Driver
One-line Description:
Barcode mismatch error
Problem:
When a barcode mismatch occurs with overlapped injections (option of do not inject on barcode mismatch), the mismatched vial is taken to the turret and chemstation stalls with the sequence running and waiting. An abort is required to recover from this error.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[023]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
Sample Prep Program with only a 7693A Back Injector does not save
Problem:
The problem occurs when a 7693A Tray is installed and there is an injector in the Back and no injector in the Front. If a Sample Prep Program is created, the default values for a Move command are incorrect, and cause erratic behavior.
Temporary Solution:
See Service Notes 7693A-002 and 7693A-002A for available patch which is used with the 2.12.040 driver.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
ALS Errors Abort Sequence; no Retry/Abort dialog box option offered
Problem:
The setting is selected by opening the Tray/Overlap tab in Method Editor. The Instrument Status must be opened to view the dialog box. Pause is the default setting for ChemStation and MassHunter. Skip is the default setting for EZChrom.
Temporary Solution:
n/a
Fix Information:
Fixed in the 5.01 Driver. This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
Method edit: Must click twice with the mouse on each data field to change number
Problem:
In Method Edit of GC setpoints, the user has to click twice with the mouse on each data field to change a numerical entry. The first click highlights the field, the second click highlights just the number, and then the number can be changed.
Temporary Solution:
n/a
Fix Information:
This problem is fixed in Software Driver Version: 3.01. This driver is included in the following datasystem packages: GC ChemStation B.04.02 SP1 [208] Ezchrom Elite 332 SP2 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
ChemStation does not show "Hydrogen Safety Shutdown" in 7890A status
Problem:
When the 7890A goes into hydrogen safety shutdown the ChemStation shows "Front inlet flow shutdown" and other messages, but not "Hydrogen Safety Shutdown". The chemstation does not report the hydrogen shutdown but it does list the other causes. In addition, the heated zones can be turned on from the chemstation. Since a hydrogen shutdown should require operator intervention AT THE GC remote control from the (any) chemstation should be disabled.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. 7890A requires a minimum Firmware revision of A.01.12. The 4.01 driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
7890A valve names added in the config screen but are not available in the method
Problem:
The 7890A valve names can be added in the configure screen but the valve names are not available in the method.
Temporary Solution:
n/a
Fix Information:
This is fixed in GC driver version 3.01. This driver is included in the following datasystem packages: GC ChemStation B.04.02 SP1 [208] Ezchrom Elite 332 SP2 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
7820 method printout includes parameters and setpoints unavailable for PP inlet
Problem:
Purged Packed Inlet includes parameters: 'Pressure On 20.261 psi' 'Total Flow, On, 5.4077 mL/min' 'Septum Purge Flow On -0.0089673 mL/min' Pressure, Total Flow, and Septum Purge Flow are parameters that are not available for this GC.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. This driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
7820 method printout inserts negative number for Septum Purge Flow, invalid parameter
Problem:
7820 method printout for a Purged Packed (PP) inlet includes not only the invalid parameter 'Setptum Purge Flow', but inserts a negative number as its setpoint.
Temporary Solution:
n/a
Fix Information:
Fixed in Driver revision 3.02. This driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.01 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
If 7890 gets into an error status (flame off) this is NOT reported within the 7890 status window
Problem:
If the 7890 gets into an error status (such as flame off) this is NOT reported within the 7890 status window The flame failed to ignite at the FID but the status window ONLY displays that the GC is Not Ready.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[009]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
Read barcode just before injection and use barcode as sample name in report
Problem:
Users want to add vials to the tray as they go and have the vial bar code read just before injection and recorded as the name of the sample. Reading the vial ahead of time into the sequence table for each vial is time consuming. Read the barcode just before injection since users are adding samples as they go. This is working with the 6890 Classic driver.
Temporary Solution:
n/a
Fix Information:
This problem is fixed in Software Driver Version: 3.01. The driver is included in the following datasystem packages: GC ChemStation B.04.02 SP1 [208] Ezchrom Elite 332 SP2 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
7890A: Column part number is not included in the method report
Problem:
The 7890A column part number is not printed in the method report (English, Japanese, Chinese). Revision B.03.01 SR1.1 does include the column part number in the method report. B.03.02, B.04.01, B.04.01 SP1, and B.04.02 do not include the part number of the column in the method report.
Temporary Solution:
n/a
Fix Information:
This problem is fixed in Software Driver Version: 3.01. The driver is included in the following datasystem packages: GC ChemStation B.04.02 SP1 [208] Ezchrom Elite 332 SP2 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Partial data collection is not available on the signals screen
Problem:
On the signals screen, need the ability to collect partial data for specified times.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01 [31]. This driver version is included with the following data systems: GC ChemStation B.04.03 DSP1 [54] GCMSD ChemStation E.02.02 OpenLab CDS EzChrom A.04.02
Keyword: 78xx Driver
One-line Description:
Need ability to do Digital switching for detector signals in Runtime events
Problem:
The ability to do digital switching of detector signals in the Runtime events table is needed. It is only possible to do analog switching.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. 7890A requires a minimum Firmware revision of A.01.12. Driver version 4.01 is included with the following data systems: GC ChemStation B.04.03 DSP1 [52] GCMSD ChemStation E.02.02 OpenLab CDS EzChrom A.04.02
Keyword: 78xx Driver
One-line Description:
Read barcode just before injection and use barcode as the sample name in the report
Problem:
It is not possible to add vials to the tray and have the vial barcode read just before injection and recorded as the name of the sample. Reading the vial ahead of time into the sequence table for each vial is time consuming. It is not possible to read the barcode just before injection and have the barcode used as the sample name in the report for 78xx.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver 3.01. The driver is included in the following datasystem packages: GC ChemStation B.04.02 SP1 [208] Ezchrom Elite 332 SP2 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Park during sequence with Overlap causes unresponsiveness
Problem:
Running ChemStation B.04.02.96. Start a sequence with overlapped injection set to immediately after injection. While the sample is being delivered to the turret, the Park button is pressed on the 7693A Tray. After delivering the vial, the tray is put in the Park position and the Injector completes the injection. At this point the ChemStation is unresponsive. (For example, when the ChemStation is in this state, any report printed to the screen can not be closed.) The ChemStation responds after the Park button is pushed and vial is returned.
Temporary Solution:
The ChemStation responds after the Park button is pushed and vial is returned.
Fix Information:
Fixed in driver revision 4.01. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
7890GC: inlet pressure unit inconsistency - method audit trail vs instrument setup
Problem:
Problem with the Agilent 7890GC inlet pressure unit: With method audit trail turned on, make changes to the inlet pressure (configured in psi in this case), save the method, check method audit trail log, it recorded the pressure in pascal.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 3.02. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] Ezchrom Elite 332 SP2 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods
Problem:
RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods. Only Column 1 is updated
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.02[034]. This driver is included with the following datasystems: GC OpenLab CDS C.01.01 GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.04
Keyword: 78xx Driver
One-line Description:
New Abort Behavior
Problem:
Once it detected a vial not found, everything would abort, including samples that were in process (that have already been injected and are being analyzed). The new behavior, is that the vial that is currently being processed will be finished. Everything else will abort, if the abort option is selected.
Temporary Solution:
n/a
Fix Information:
Fixed in the 5.01 Driver. This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
7890A: Shutdown events are not published to the software GC Status screen
Problem:
The thermal inlet shutdown is not reported in the software “Agilent GC Status” screen. Only the first event, which is 'not ready', is reported to the Agilent GC Status screen. The second event, which is the shutdown, is not displayed.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. 7890A requires a minimum Firmware revision of A.01.12. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Upgrading B.01.03 to B.04.02 GC ChemStation: Addition of new columns to the column catalog (database) is not possible; error occurs
Problem:
Upon upgrading from B.01.03 to B.04.02 it is no longer possible to add new columns to the GC column catalog (database). The following error is shown: The Catalog File cannot be opened. If needed, you may obtain an appropriate replacement file from Agilent. C:\Chem32\CORE\...\DRIVERS\catalog.mdb
Temporary Solution:
The problem is that there are several columns that have the same manufacturer and model number. Our new database software doesn’t handle this. The newer database software (in B.04.02 for example) no longer allows duplicates of manufacturer + model number. i.e., there can only be one HP, HP-5 in the database. Note: the new software will inform the user that the model number “xxx” is already in use and request that a different value be chosen. (The user is returned to the original entry screen with all the info filled in.) Temporary Fix: Before upgrading, fix the problem with the column database duplicates while running B.01.03 for example. Review the column catalogs and make sure there are no duplicates and fix any that exist before the upgrade.
Fix Information:
This is fixed in GC Driver version 4.01. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Electrometer on/off not needed for FID or NPD
Problem:
The software shows an on/off checkbox for the electrometer on both the FID and NPD. This setting is not available in the normal local user screens in 7890A. The checkbox should be removed from the edit parameters screen.
Temporary Solution:
n/a
Fix Information:
This is fixed in driver version 3.01 which started to be included in the following data system packages: GC ChemStation B.04.02 Driver Service Pack 3 (DSP3) [256] Ezchrom Elite 332 SP2 and OpenLab EZChrom GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Freeze Signal Value and Resume Signal Value missing from runtime events
Problem:
Freeze Signal Value and Resume Signal Value missing from runtime events
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. 7890A requires a minimum Firmware revision of A.01.12. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
The Override Column Max Temp Checkbox Behavior
Problem:
The override column max temp checkbox in the oven parameter screen is automaticaly checked by default in versions of the driver prior to 5.01. In driver version 5.01, it will not be checked and the box will by highlighted in yellow if the column maximum temperature exceeds the value that is recommended for the column that is installed. To make the box not yellow, either check the "override column max temp" checkbox, or enter a value that is lower than the recommended maximum temperature for the installed column.
Temporary Solution:
n/a
Fix Information:
Change of Behavior in Driver Version 5.01 This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
Cryo Trap Run Time Event Support
Problem:
When a thermal aux zone is configured as a Cryo Trap, the cooling of the trap is accomplished via a run time event entitled Cryo trap cooling with an ON an OFF state.
Temporary Solution:
n/a
Fix Information:
Fixed in the 5.01 Driver. This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
Error in flow setpoint upload when method has more than 100 events
Problem:
When a method with more than 100 events is uploaded from the GC, all the steps above the 100th event that are related to flow (ml/min) are multiplied by a factor 1000.
Temporary Solution:
n/a
Fix Information:
Fixed in 7890A firmware A.01.11. No software update is necessary.
Keyword: 78xx Driver
One-line Description:
Running a sequence requires the arm from the tray, G4514A to be in the UN-PARKED position
Problem:
The tray "Park" status overrides the start of a sequence.
Temporary Solution:
n/a
Fix Information:
The G4514A arm from the tray must be UN-PARKED in order for a sequence to proceed. User must press Park button to UN-PARK arm.
Keyword: 78xx Driver
One-line Description:
Extended Parameters does not disable the BCR when no hardware is present
Problem:
Extended Parameters for both the native sequence Parameters and for Easy Sequence Setup does not disable the Bar Code Reader section when no such hardware exists.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Switched and standard mode for septum purge not available on MMI
Problem:
For the split/splitless inlet, it is possible to run the septum purge in either standard mode or "switched" mode. In the switched mode, the septum purge is turned off during the injection cycle so that the only flow out of the inlet is through the column. The MMI would benefit from having this mode as well, particularly for splitless and solvent vent modes. In both modes on the MMI, the septum purge does not remain off until the inlet switches back to the purge state.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Negative Split Splitless inlet Pressure values during Post Run Backflush
Problem:
When using a 7890A GC with Split Splitless inlet to perform backflush the Inlet Setpoint and Actual Pressure assume negative values on the GC and Chemstation display during backflush. This occurs with a splitter (>2 columns) or with a purged union (Primary column plus restrictor). The columns must be running in "Flow" mode. A similar symptom is the inlet pressure gets set to "0.00" PSI during backflush rather than the wizard recommended value of "1.0" PSI.
Temporary Solution:
The workaround is to set the columns to "pressure" mode then back to flow and re-save the method.
Fix Information:
Fixed in driver revision 4.01. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Column compensation menu is available during the sequence
Problem:
The Column compensation menu is available during the sequence and if selected will stop the sequence.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
Column: need to include Ramped and Constant pressure and flow modes as selection
Problem:
User interface needs Constant Flow, Constant Pressure, Ramped Pressure, and Constant Flow for the Control Mode selections.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. This driver was included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] GCMSD ChemStation E.02.02 OpenLab CDS EzChrom A.04.02
Keyword: 78xx Driver
One-line Description:
GC goes offline momentarily because of SOAP Exception
Problem:
Setup 7693 injector and Tray. Put Tray in Park and then tried to start a run. The ChemStation showed that the GC went offline momentariily. The Event Log showed the following events : Disconnecting because a System.Web.Services.Protocols.SoapException was caught when sending a command; 29: GC refused to do an injection The connection state of the GC at 130.30.245.60 is now Offline Attempting to connect to 130.30.245.60 In DataChannel[1].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000 In DataChannel[2].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000 In DataChannel[3].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000 In DataChannel[3].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000 The connection state of the GC at IP address is now Online Connected to 7890 at 130.30.245.60, using license key Cannot start runs until GC and injector are idle.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver
One-line Description:
No indication of inlet pressure shutdown in software status with 7890A
Problem:
Inlet pressure shutdown advisories indicating a problem with the instrument not shown in software status user interface.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. 7890A requires a minimum Firmware revision of A.01.12. This driver is included with the following datasystems: GC ChemStation B.04.03 DSP1 [52] and OpenLab CDS C.01.02 GCMSD ChemStation E.02.02 OpenLab CDS EzChrom A.04.02
Keyword: 78xx Driver
One-line Description:
GC Keypad Lock Behavior
Problem:
In configuration we now offer the option to configure how the keypad lock will behave.
Temporary Solution:
n/a
Fix Information:
The driver with this new behavior is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
GC Instrument Status for Detectors
Problem:
In previous versions of software, only the temperature of the detectors was shown in instrument status. In driver version 5.01, we show all GC detector status in instrument status.
Temporary Solution:
n/a
Fix Information:
Fixed in the 5.01 Driver. This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
It is not possible to set a positive pressure when column outlet is set to "other"
Problem:
If the colum is configured from one inlet to other (in case for a non-purged CFT or other applications) it's not possible to define the pressure of the outlet. It's possble to set it from the GC keyboard.
Temporary Solution:
n/a
Fix Information:
Fixed in the 5.01 Driver. This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
FID Flame out; no feedback in software
Problem:
The GC status and instrument actuals list the signal value as 0.0 but does not provide feedback if the flame is out.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[001] This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
uECD and TCD report printout for makeup flows is wrong
Problem:
7890A has a uECD detector with flows configured. With the following method settings... Makeup Flow(N2) : 30 mL/min Constant Column + Makeup : 31 mL/min ... the method printout reads: Makeup Flow(N2) : 31 mL/min Constant Column + Makeup : 0 mL/min
Temporary Solution:
n/a
Fix Information:
Fixed in 7890A SW Driver 4.01 [048]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
GC continues when STOP on 7820 is pressed
Problem:
User makes a manual injection and waits until the peaks of interest elute, then hits the STOP on the 7820 front panel the GC stops (and resets the initial GC settings) but the chemstation continues and reports the system is running data analysis but does not go into data analysis. System appears to hang up waiting on the expected run time and report is generated at that point rather than directly after STOP is pressed.
Temporary Solution:
Use STOP run from the software.
Fix Information:
Fixed in driver revision 4.02[11]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
Open GC edit parameters and close it without changes; method modification flag is set
Problem:
Saved a method. Open the GC edit parameters to review a setpoint and made no changes or changed the view. Selected OK and the method modification flag indicates a change was made. No changes were made.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[019]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
7890A logbook shows 7693A turret, plunger errors as GCI1 did not start a run
Problem:
7693A ALS errors, e.g. turret, plunger, door open, etc. show a non-specific logbook entry: GCI1 did not start a run.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[023]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
Unable to set equilibration time for LTM columns from Edit Parameters
Problem:
The LTM column's equilibration time is shown as 0. Change the equilibration time by entering 0.5 and downloading the method. This does not change the value at the GC.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[005] and GC Firmware revision A.01.13. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
Changes made to 7890 method from GC instrument diagram result do not load.
Problem:
Open the instrument parameter from GC Instrument Diagram and confirm sample prep is off. Set inlet heater - save changes. Open the instrument parameter from the GC Instrument Diagram and confirm sample prep is off. Change the inlet heater temp and save as a new method. Load the new method - a configuration mismatch message is displayed. Requires Easy Sample Prep
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[004]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
Backflush icon is not displayed when the outlet of the column configuration is set as "Other".
Problem:
When the outlet of the column configuration is set as "Other", there is no backflush icon displayed in the 7890 Edit Parameter Screen.
Temporary Solution:
n/a
Fix Information:
Fixed in 78xx driver revision 4.02[009]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03 Please note, when the configuration is changed from backflush not available to backflush available, the user must exit the method editor and begin the edit a second time in order for the backflush icon to be shown.
Keyword: 78xx Driver
One-line Description:
When running Backflush from ChemStation with segmented columns only the in-segment is taken into account in the calculation.
Problem:
If you run Backflush from Chemstation with segmented columns (usually associated with LTM), only the in-segment portion of the configuration is used in the backflush flow rate and void volume calculations. This leaves the user unable to calculate the backflush time.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.02[023]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
The display of the parameter setting screen of the method setup is small.
Problem:
In the Edit Parameter screen for the oven and the inlets, the display of this screen is small. Adjusting the method setup screen will not resize this screen.
Temporary Solution:
Right click on parameter setting screen, and go to "show graphical plots". The display will resize to a normal size.
Fix Information:
Fixed in 78xx driver revision 4.02[006]. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03
Keyword: 78xx Driver
One-line Description:
After editing the GC method and selecting ok - validation error message is displayed.
Problem:
In driver revision 4.01, after editing the GC method and selecting ok, a "Validation Error" error message flashes in the left hand corner of the screen. User must select cancel to exit the GC parameter screen. No method resolution occurs when loading method Software loads fine and can make runs. Methods cannot be edited in online or offline mode. The configuration includes 4 packed columns that flow to the Back TCD Detector. Column 1's inlet is PCM C-2 (@ const pressure); 4's inlet is Aux EPC 5 (@ const pressure); and both 2's and 3's inlet is PCM C-1. Column 2's mode is constant flow; and 3, since it is also connected to PCM C-1, is reported as being controlled by #2.
Temporary Solution:
Workaround for customers with driver revision 4.01: replace columns #2 and #3 with a single undefined (e.g., packed) column, suitably described as being a parallel combination. The user can then set either a flow or a pressure setpoint to the new combined column #2.
Fix Information:
Fixed in driver revision 4.02. This driver is included with the following datasystems: GC ChemStation B.04.03 SP1 [87] GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.03 OpenLab CDS ChemStation C.01.04
Keyword: 78xx Driver
One-line Description:
7820 Back Injector Only Resets Injection Source to Manual
Problem:
On a 7820, with only a Back Injector Installed the following message is displayed when launching the 7820: Upon launching the 7820A, the following message appears: DEF_GC.M: 7820 Resetting to Manual injection. For method 'DEF_GC.M, injection source 'GC Injector' conflicts with injection location. This does not happen when there is only a Front Injector installed.
Temporary Solution:
Open the injection source and change it to GC Injector.
Fix Information:
Fixed in the 5.01 Driver. This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
PCM Inlet Heater Shutdown
Problem:
7890 GC with PCM controlled inlet heater. Open Edit Parameters, enable PCM inlet heater checkbox and make a change to the heater settings. Download the method to the GC or hit apply and the inlet heater is turned OFF at the GC. If the user closes edit parameters, and then re-opens edit parameters the PCM inlet heater checkbox is disabled.
Temporary Solution:
Create your method, save, and download to the GC (the PCM inlet heater will shutdown). At the GC, set the PCM inlet heater to the desired setting. Upload the method from the GC (Instrument, Upload Method), and save your method as a new method (Save method as …). This method can now be used and loaded successfully in the future. The workaround will need to be performed any time changes are made to the method.
Fix Information:
This driver is included with the following datasystems: OpenLab GC ChemStation C.01.04 GCMSD ChemStation E.02.02 SP1 OpenLab CDS EzChrom A.04.04
Keyword: 78xx Driver
One-line Description:
Multiposition valve resets to position # 1 between injections
Problem:
The set position of the gas streams used for a multiposition valve is controlled in the sequence. The user can run from different gas streams by entering the different numbers in the sequence table. The position is not stored as part of the method. The MPV set position is always reset to start from position #1 between runs.
Temporary Solution:
n/a
Fix Information:
This is fixed in 7890A firmware revision A.01.14. No software update is required.
Keyword: 78xx Driver
One-line Description:
MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value
Problem:
MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value. The Total Flow combo box is active, but any entry made there reverts to its original entry.
Temporary Solution:
Total Flow is editable in this mode from the GC keypad in driver versions prior to 5.01.
Fix Information:
Fixed in the 5.01 Driver. This driver is included in: A.01.05 OpenLAB CDS B.07.00 MassHunter
Keyword: 78xx Driver
One-line Description:
The 7890GC does not support setting the MPV position in the method.
Problem:
The 7890GC does not support setting the MPV position in the method.
Temporary Solution:
n/a
Fix Information:
The valves tab of the Method Editor shows the current position of the MPV as read-only, effectively giving the status. This requires 7890A FW A.01.14, not a software update.
Keyword: 78xx Driver
One-line Description:
The GC Maintenance View May Not Change Until the Software is Closed and Re-Opened
Problem:
The Maintenance View May Not Change Until Software is Closed and Re-Opened
Temporary Solution:
In the Maintenance menu, the user has the option to change the view of the menu by changing it under the Options button. Sometimes the change may not go into effect until the software is closed and re-opened.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Description of How to Delete Columns from the Inventory
Problem:
Editing can only take place in the catalog file and you can edit both the inventory data and the catalog data. For an inventory item, you can edit the actual length and the comments. For a catalog item, you can edit the keywords, comments, and check/uncheck favorites. You can only delete from the catalog, this is where you delete your items from inventory. You can remove a column or an inventory item by clicking on the minus sign in the navigation bar.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Behavior of the Maintenance Screen When Adding Modules to the GC
Problem:
You will not see the module ID that is installed, but the module location will be identified If you add a back injector, the back injector tab will come up and all relevant counters will show. The module ID will not be shown. To make it show up, you have to close the data system and reopen the datasystem.
Temporary Solution:
Add hardware modules when the hardware is turned off and the data system is disconnected.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
ALS Behavior When Aborting a Sequence
Problem:
If a sequence is aborted in the middle of a sequence, the vial will be left in the turret until the next run is started. At that time, it will be put back in the tray.
Temporary Solution:
This is expected behavior.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
7890B GC Column Maintenance Counter Behavior
Problem:
If you move a column from one GC to another that is using a different database, you will not see the current Maintenace Counters for the column. If you return the column to the original GC, it will have the old values.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Update GC Column Catalog dialog is limited to 10 items; no way to display the rest (...)
Problem:
Update Column Catalog dialog is limited to 10 items; no way to display the rest (...) When you view the catalog, all items will appear.
Temporary Solution:
Description of behavior in driver version 5.01: when you view the catalog, all items will appear.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Method Differences Viewer Behavior with Scanned Columns
Problem:
When you scan a column in to the GC when you are not connected to the datasystem, and you connect with the data system, you will see differences in your method viewer upon opening the data system. The change will not be shown in highlight differences. No matter what is selected, the column that was scanned into the GC will be the column that is configured.
Temporary Solution:
Scan the column in with the data system connected.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
7890B GC Method Compatibility
Problem:
The7890B GC driver included in the new data systems (A.01.05 OpenLAB CDS and B.07.00 MassHunter) supports up to 12 valves. The GC driver in previous data systems only reported 8 valves. Because of this difference, you cannot develop a method on a new data system and run it on an old data sytem. You can take a method loaded on an old data system and run it on the new data system. If you try to load a new data system method on an old data system, the behavior that you will see is that after starting a run, the software and the GC just sit there waiting for prerun to start, but nothing happens.
Temporary Solution:
n/a
Fix Information:
Documented Behavior for GC Methods Developed Using A.01.05 OpenLAB CDS and B.07.00 MassHunter.
Keyword: 78xx Driver
One-line Description:
Logbook Messages for Scanned Consumables Items
Problem:
There is no logbook message about scanned consumables or reset of Maintenance Counter values if the consumable is scanned when the Data System is Offline.
Temporary Solution:
In order for the logbook to capture messages about the scanned consumables or reset of Maintenance Counter values, make sure the Data System is connected when scanning the barcode of the consumable.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
The Syringe and Liner are Not Shown in the Method
Problem:
The syringe and liner not shown in method. This is expected behavior for the 5.01 GC driver that is included in the C.01.05 OpenLAB CDS and B.07.00 MassHunter.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
The PC and GC Clocks Need to be Synchronized to Account for Daylight Savings Time
Problem:
For the resource conservation feature, the GC and PC clocks need to be set to the same time(synchronized). After daylight savings time, make sure the GC and PC clocks are synchronized by pressing the synchronize clocks button, which is available from the configuration screen and from the maintenance screen. The times will not be synchronized automatically.
Temporary Solution:
Synchronize the clocks by opening the Maintenance Window, select the Maintenance Actions tab and synchronize the clocks.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Logging of Injection Tower Location
Problem:
When the injector tower is moved from front to back position (or the opposite way) the method and sequence run correctly. However, on the report there is still the original (back) position printed, the change of the position is not tracked.
Temporary Solution:
Recommended steps: Move the injector to the new location, click "Don't resolve" (DO NOT RESOLVE THE METHOD) and then load the method for that injector position.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
7890 GC never gets to Pre Run status if running manual injection or external device method in G1701EA E.02.02 SP1
Problem:
There is a defect in 7890 GC driver version 4.02.043 which is included in MSD Productivity ChemStation E.02.02 SP1. If you run a manual injection or external device method the 7890 GC would not go into "Pre Run" status. In MSD Productivity ChemStation E.02.02 SP1 the "GC Acquisition" window shows “Waiting for remote start... To manually override, click Start Run”. But if you click “Start Run” while the GC is in the “Waiting for Prep Run” status then the inlet will not be setup correctly because gas saver mode is still active.
Temporary Solution:
The defect has been fixed in 7890 GC driver build 4.02.044 and is available as point patch “AgGC7890Drv.dll” (date stamp 7/24/2012) for G1701EA E.02.02 SP1.
Fix Information:
To install the point patch: 1. In the directory C:\msdchem\msexe, rename the existing file from AgGC7890Drv.dll file to AgGC7890Drv-orig.dll 2. Copy the new file to the directory C:\msdchem\msexe This issue is resolved in G1701EA E.02.02 SP2.
Keyword: 78xx Driver
One-line Description:
Explanation for How Default Early Maintenance Feedback Counters Work
Problem:
When "set default recommended values for limits" is selected for the first time, and if those values are not changed, the Maintenance window needs to be closed and re-opened for the values to take effect.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
7890 back injector only sequence is missing Acq.txt and acq.macaml in data directory
Problem:
Version 4.02.23 of the 78xx driver did not support the XML interfaces for reporting the method. These interfaces are used to populate acq.macaml. There is no acq.txt nor acq.macml in the data directory.
Temporary Solution:
n/a
Fix Information:
Fixed in OpenLAB CDS C.01.04, (78xx Driver 4.02 [043]).
Keyword: 78xx Driver
One-line Description:
The 7890 GC Goes Offline When Non-English Characters are Entered into the Column Information
Problem:
The 7890 GC goes offline when non-english characters are entered into the column information screen. The issue has to do with the number of characters that the column description accepts.
Temporary Solution:
If non-english text is entered in the column information field and the GC can not connect to the data system, reboot the GC by holding the clear button down. Do not enter the column information in non-english text.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Instrument Actuals Show "GC is Offline" Quickly at the Method or Sequence Start, then Returns Back Online and the Method Does Not Run
Problem:
Instrument actuals show that the "GC is Offline" quickly at the start of the method and/or sequence and then returns back online. The method and/or sequence does not run. This is likely caused by a difference in the method parameters and what is loaded on the GC.
Temporary Solution:
n/a
Fix Information:
Open a brand new Def.M and create a new method and/or sequence. Download the method to the GC from the software.
Keyword: 78xx Driver
One-line Description:
78xx GC configuration fails; Failed to Create Instance
Problem:
There is an issue with the GC Drivers Install Package that is included on the "July 2013" Disk 3 and Disk 5 of OpenLAB CDS. When Configuring the 78xx GC, failed to create instance error message appears.
Temporary Solution:
n/a
Fix Information:
Use the August 2013 Disk 3 and Disk 5 when installing OpenLAB CDS with a GC. Disk3_M8301-60035 OpenLAB ChemStation Drivers C.01.05 (Aug 2013) Disk5_M8201-60029 OpenLAB CDS EZChrom Edition Drivers A.04.05 (Aug 2013)
Keyword: 78xx Driver
One-line Description:
Data not collected, sequence stopped when vial removed from turret after injection
Problem:
After the sample was injected, the vial was removed from the turrett. The tray showed an error and the log file reported that there was no vial in gripper. The Sequence was stopped when the vial was removed and the data was not collected.
Temporary Solution:
n/a
Fix Information:
Fixed in driver 5.03.
Keyword: 78xx Driver
One-line Description:
C.01.06: Import eMethod or Export eMethod freezes system
Problem:
In GC ChemStation C.01.06, the system will freeze when selecting either "Export eMethod" or "Import eMethod". The status line in the ChemStation will show PrintMethod macro completed, but the system will be frozen and task manager must be used to close ChemStation.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
Just selecting from Data Analysis(DA) view wakes up a sleeping 7890B.
Problem:
GC has gone to sleep while in DA view. (or put GC to sleep and then select DA). Select to Method and Run control view. The GC wakes up.
Temporary Solution:
none
Fix Information:
none
Keyword: 78xx Driver
One-line Description:
0-volume blank run in overlapped sequence causes injection
Problem:
In EZChrom, a blank run can be specified by specifying 0 as the injection volume. If a blank run is so specified following an ALS non-blank run in a sequence and the sequence is run with overlap enabled, the injector makes a zero-volume injection for that run. This means the sample will be moved from its location in the tray and subjected to any heating, mixing, bar code reading, sample washes, and sample pumps specified in the method, as well as having the vial's septum pierced and the syringe needle stuck into the sample.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05 Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
Shimadzu: Sample overlap does not overlap
Problem:
Shimadzu with 5.02.041 connected to 7890B. Create 1 min method with Sample overlap checked. Run 3 or 4 line sequence. The non-initial samples do not begin prep while the previous one is running.
Temporary Solution:
none
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Shimadzu: Duplicate Signal Info
Problem:
Connect to an instrument with 2 columns. View the signal info and then scroll to the end of the Chrom trace signals. You'll see some number of signals. All of these signals are distinct. Now remove a column. This should result in 4 less signals because the diagnostic signals from the column are removed. Instead when you view the signal info there will be duplicate entries at the end of the list.
Temporary Solution:
none
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Backflush Wizard never advances past Ready to add backflush screen
Problem:
For a GC with a column configuration that should allow backflush (though this is not necessary), select to launch Backflush Wizard. This displays the ‘Welcome to the Backflush Wizard’ dialog. Select the ‘Ready to add backflush to the current method?’ button and it closes, never advancing to the wizard itself.
Temporary Solution:
n/a
Fix Information:
Existence of Headspace methods were causing the problem. Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
IQT failed for GC Driver for installation of GC driver at the first time.
Problem:
Platform: OpenLAB CDS ChemStation C.01.05 GC driver InstallPkg: A.02.05.011 1. Try to install the latest GC driver build by clicking the installation .msi file. The latest GC driver build is installed without warning message and request of removing the old version. 2. IQT starts after the installation is completed. But the result is Failed for missing files.
Temporary Solution:
Need to uninstall the latest driver manually and re-install it with OpenLAB CDS Additional Software and Driver. Re-run the IQT, and then IQT passes.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
7890A ALS Recoverable Error Actions cannot function after upgrading to latest GC driver build on OpenLAB CDS before A.02.01
Problem:
OpenLAB CDS EZChrom A.04.03, ALS Recoverable Error Actions setting is under ALS Tab from Instrument Parameters, but from OpenLAB CDS A.02.01, the setting has been changed to EZChrom Sequence Action tab. This leads to the problem that after upgrading to latest GC Driver build, since the platform EZC A.04.03 doesn't support ALS Recoverable Error Actions setting in Sequence Action tab, therefore 7890A ALS Recoverable Error Actions cannot function since you cannot find where to set up.
Temporary Solution:
n/a
Fix Information:
The DVD will make a config available to address this issue. Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
Standard and Easy Sample Prep programs run incorrectly in a calibration sequence (run for unknown samples only) when overlap is involved.
Problem:
Standard and Easy Sample Prep programs run incorrectly in a calibration sequence (run for unknown samples only) when overlap is involved. Sample Prep is correctly run for samples only when overlap is NOT involved. Also works fine with overlap inv lved and NO calibration. Also happens the same way in Easy Sample Prep. Calibrated sequences using Sample Prep/Run for Unknown Samples only/Overlap method do not execute correctly.
Temporary Solution:
None. Do not use 'don't prep calibration vials' and 'overlapped prep' together, as they don't work.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
7890B configuration, model number serial number and IP address change after restart
Problem:
During installation the 7890B is configured with an IP address, the instrument configured in ChemStation and the details are confirmed. The ChemStation is restarted and the GC rebooted. The 7890 IP address changes and the Model and serial numbers change in the configuration to 7890A and CNxxxxxxxx..
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05 [019]
Keyword: 78xx Driver
One-line Description:
Makeup Gas mode terminology should be consistent with the GC front panel
Problem:
Makeup Gas mode terminology should be consistent with the GC front panel display. Causes confusion when setting up the system.
Temporary Solution:
n/a
Fix Information:
Also changed wording for ECD and TCD to be consistent with the GC display Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
Agilent Solvent Elimination Wizard issue
Problem:
When select Solvent Vent mode in MMI, select 10uL syringe and Injection Volume 5uL in Solvent Elimination Calculator on first window. In second window, injected volume 5uL is out of the range. Because the range is 0.01-0.25uL. This is solvent elimination calculator issue.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
H2 Sensor button crashes EZChrom
Problem:
OL EZChrom A.04.05 GC driver update A.02.04.005 installed 1. Configured a 7890B with H2 sensor 2. Opened instrument 3. Selected Agilent 7890B / Maintenance from Control Menu 4. Selected Maintenance Actions tab. 5. Clicked Set Sensor Information. (see pic) 6. No result evident. Could not close Maintenance window, nor Instrument window. EZChrom totally unresponsive. 7. Task Manager required to close instrument. 8. Also occurred when driver package was installed on EZChrom A.04.04
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
Clicking OK after making changes to Events does not save the changes made to the events.
Problem:
Clicking OK after making changes to Events does not save changes made to the events. If you click Apply first the events get saved.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
OL CDS ChemStation C.01.06 does not download the run time events to the 7890 correctly.
Problem:
OL CDS ChemStation C.01.06 connected to a 7890A with firmware A.01.16. Select the Runtime Events screen in the software. FIRST DEFECT. Enter multiple valid events and APPLY, does not download events to the 7890. SECOND DEFECT. Exit screen and re-enter the Runtime Events screen. Enter multiple valid events and OK, does not download events to the 7890. THIRD DEFECT Exit screen and re-enter the Runtime Events screen. Enter multiple valid events and OK. Again, Select the Runtime Events screen in the software, after the OK, the Events are deleted from the table.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
Can't select uECD makeup mode to "Does not affect Makeup Flow"
Problem:
Can't select uECD makeup mode to "Does not affect Makeup Flow" If you select "Included in Makeup Flow" on uECD setting screen can't select "Does not affect Makeup Flow". If you remove column configuration from uECD both selection appear but, these are grayed out.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
Can't save "Included in Makeup Flow" on uECD setting screen.
Problem:
Can't save "Included in Makeup Flow" on uECD setting screen.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05
Keyword: 78xx Driver
One-line Description:
GC7890B IP address changes when loading default method
Problem:
GC7890B IP address was configured to an IP address on instrument configuration. Whenever you open the ChemStation and load the default method the IP address of the GC in instrument configuration will change to a different address every time. Need to manually change the IP address back to the original address via instrument configuration was required every time the ChemStation was restarted and a hinder to daily routine work.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05 [019]
Keyword: 78xx Driver
One-line Description:
The IQT is failing for GC Drivers version A.02.03.074(5.03) for Chinese and Japanese and passing for English in EZChrom A.04.05 with update 5 is installed.
Problem:
The IQT is failing for GC Drivers version A.02.03.074 for Chinese and Japanese and passing for English in EZChrom A.04.05 with update 5 is installed. Files generated for the IQT by the GC driver and EZChrom Update 5 conflict and cause the IQT failure.
Temporary Solution:
n/a
Fix Information:
Fixed in revision 5.05.
Keyword: 78xx Driver
One-line Description:
7820 GC: Method modification flag set after starting a sequence or method
Problem:
Method is saved. Start the 7820 sequence. The method modification flag is set indicating the method was changed, however, no changes were made. The report will indicate the method was modified when it was not.
Temporary Solution:
n/a
Fix Information:
Fixed in 5.05.019.
Keyword: 78xx Driver
One-line Description:
EZChrom: Method returns to the "untitled.met" after running single or sequence.
Problem:
Method returns to the "untitled.met" after running single or sequence.
Temporary Solution:
n/a
Fix Information:
Fixed in A.02.05.024
Keyword: 78xx Driver
One-line Description:
EZChrom: Method Parameters incorrect after loading a new method. OpenLAB CDS EZChrom
Problem:
Method Parameters mismatch after loading new method. Load a method and then load a second method. Not all of the parameters are loaded.
Temporary Solution:
n/a
Fix Information:
Fixed in A.02.05.023
Keyword: 78xx Driver
One-line Description:
Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run
Problem:
Using Print Method from the ChemStation Software C.01.05, the method printout is missing column parameters: flow or pressure, setpoint On, (Initial), and post run. Column Column #1 Flow or Pressure Setpoint On (Initial) 2.3922 mL/min Post Run 2.1209 mL/min Agilent 19091J-413: 496.46579 HP-5 5% Phenyl Methyl Siloxan
Temporary Solution:
n/a
Fix Information:
Resolved in A.02.05.024.
Keyword: 78xx Driver
One-line Description:
There is an incorrect character when displaying temperature information in the method report in Japanese
Problem:
There is an incorrect character when displaying temperature information in the method report in Japanese. There is a question mark instead of a dash.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
MMI Cryo Fast Cooldown not saved
Problem:
The MMI has a parameter called Cryo fast cool down that turns the coolant on as soon as the run is finished to cool the inlet down quicker. When this parameter is checked in the Method set up screen and then applied and OK it is not downloaded to the GC and when Method edit is launched the check box is unchecked again. There is a workaround which is to manually turn it on from the GC Keyboard, check the fast cool down box and Press Upload from Instrument. This is the only way that the parameter stays in both GC and ChemStation.
Temporary Solution:
n/a
Fix Information:
Fixed in a.03.01
Keyword: 78xx Driver
One-line Description:
Method is always seen as modified, nothing can be added to the queue.
Problem:
The septum purge on/off state and flow value were being considered as part of the method, although the 7820 does not allow these items to be changed by software. The flow value for the septum purge (and total flow, which has the purge as a component), obtained by uploading the method is thus an actual and not a setpoint.
Temporary Solution:
n/a
Fix Information:
Fixed in A.02.05
Keyword: 78xx Driver
One-line Description:
Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890
Problem:
OL CDS EZChrom A,04.05 and 7890B 02.03.1 step1. turn on Oven Slow fan, step2. click "Download Method to GC". step3. 7890B turned Oven Slow fan on correctly. then "Method Download Complete" message appeared on OL EZChrom. step4. instrument set up screen refreshed. step5. Oven Slow fan check box turned off.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 78xx Driver
One-line Description:
During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.
Problem:
On a 7890B one of the modes of operation is pulsed splitless. In some cases the purge time needs to be shorter than the pulse time. Recent changes in GC driver has invalidated this parameter change. Many customers need to turn the purge time shorter than the pulse time.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 78xx Driver
One-line Description:
Method print out with 7890 configured does not show total GCc run time.
Problem:
With 7890 configured; printing the method does not show total GC run time, however if 6890 configured it does show total run time.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 78xx Driver
One-line Description:
There is no "Inlet Septum Purge" event in Runtime Events table - EZChrom
Problem:
Method setting; On OpenLAB EZChrom Online session, Click dropdown list on Runtime events table, there is no "Inlet Septum Purge" event in this list.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 78xx Driver
One-line Description:
External Device "Not Ready" ignored by OpenLAB CDS ChemSataion and EZChrom
Problem:
When doing a valve injection with a Multi-Position valve and an external device the system ignores the external device readiness. When the external device is "Not Ready" the sequence will continue to make the injection and ignore the APG readiness. If a sequence is initiated locally at the front panel of the 7890 with the external device being "Not Ready" the sequence will wait for the external device to become ready prior to making the injection and starting the run. (This is the correct behavior.)
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 78xx Driver
One-line Description:
Aux Flow Limited to 150 mL/min even when pressure is less than Maximum
Problem:
Aux Flow Limited to 150 mL/min even when pressure is less than Maximum
Temporary Solution:
n/a
Fix Information:
Fixed in A.02.05
Keyword: 78xx Driver
One-line Description:
Post Run Flow Rate has default that out of range and value seems not to be stored
Problem:
Post Run gas flow defaults to 250 mL min even though the highest allowed value is 150 mL min. Even if you change it to save the analysis method as soon as you re-open the method it defaults back to 250 mL min.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 78xx Driver
One-line Description:
Method User Interface does not correctly load the content of a method.
Problem:
The content of a loaded method is only partly reflected in the method user interface. I seems that only the visible tab is updates. Steps to reproduce: 1.) Create a new method 2.) Change Oven Ramp, Events table or Signals 3.) Go back to the ALS Tab and save the method 4.) Create new method or load a different one 5.) Load the method saved in step 3 Verify the content of Oven Ramp, Events table or Signals. It does not display the correct content. See also attached document. This issue was found during the integration in Waters UNIFI and could also be reproduced in ICF TestApp and Shimadzu LabSolutions.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.01
Keyword: 78xx Driver
One-line Description:
Sample Prep Audit Trail is not logging changes.
Problem:
Create and save a Easy Sample prep method, reopen and make same changes and save it. Go to Audit Trail and the Description says: Saved method - no changes. Expected behavior: Changes made in Easy Sample prep method should be recorded in the Audit Trail.
Temporary Solution:
Easy Sample Prep does not currently support the audit trail.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
"Error accessing the OLE registry" appears when uninstalling the B.07.03 build which was upgraded fron B.07.02 (Build 1938)
Problem:
"Error accessing the OLE registry" happens when uninstalling the GC driver that was upgraded on MassHunter Acquisition version B.07.02 in uninstalled. This is a problem with the installer.
Temporary Solution:
Do not uninstall the upgraded GC driver. The error happens with GC Driver version A.03.01.51 or greater.
Fix Information:
No fix at this time.
Keyword: 78xx Driver
One-line Description:
Sample Prep steps of previous method are included in printout of methods saved from SP methods, if checked but no steps are specifed.
Problem:
Create a resource layout and simple method with Add Sample Prep steps. Run this method. Remove the steps but leave the 'Use Sample Prep Program' checkbox checked. Save As a new method. Print method. The Sample Prep steps of the original method are included.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.02
Keyword: 78xx Driver
One-line Description:
Does not delete previous open GC method event table when load method. Wrong injections can be created.
Problem:
Steps: Open instrument setup panel Create method with some lines into the event table. Save method Create a second method with empty event table. Click detectors tab to see detectors info. Save this method. Open the first method, detectors tab is shown. Go to events table and it is blank.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.02
Keyword: 78xx Driver
One-line Description:
Method download to GC while in sequence causes it to disconnect and sequence stops.
Problem:
When a method is downloaded to the GC while running a sequence the GC disconnects and the sequence stops.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.02
Keyword: 78xx Driver
One-line Description:
7890 method print doesn't include post run time
Problem:
When printing a method the GC setpoints section does not include the post run time as expected.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.02
Keyword: 78xx Driver
One-line Description:
Elite: Turret error aborts run in progress
Problem:
Turret error aborts run in progress on EZChrom Elite with GC Drivers A.03.01.051 . EZChrom Elite does not support recoverable errors.
Temporary Solution:
No fix planned.
Fix Information:
None
Keyword: 78xx Driver
One-line Description:
Elite: 7890B Maintenance (EMFs) not available
Problem:
EZChrom Elite does not support this feature.
Temporary Solution:
No fix planned.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Elite: Manage Rules & Alerts not available for 7890
Problem:
EZChrom Elite does not support this feature.
Temporary Solution:
n/a
Fix Information:
No fix planned.
Keyword: 78xx Driver
One-line Description:
Elite: Parts Finder not available
Problem:
EZChrom Elite does not support this feature.
Temporary Solution:
No fix planned.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Elite: Accessing the sampling diagram generates error
Problem:
EZChrom Elite generates an error when accessing the sampling diagram. The error does not stop the sequence or method from running and only puts an error in the log.
Temporary Solution:
No fix planned.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Elite: 7890 Column Compensation not available
Problem:
7890 Column Compensation not available on EZChrom Elite. EZChrom Elite does not support this feature.
Temporary Solution:
No fix planned.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Elite: Overlap injection no longer working on EZChrom Elite with GC Drivers A.03.02
Problem:
Overlap injection no longer working on EZChrom Elite with GC Drivers A.03.02. EZChrom Elite with the latest GC Drivers does not support this feature.
Temporary Solution:
No fix planned.
Fix Information:
None
Keyword: 78xx Driver
One-line Description:
Elite: View Sampler tray produces RC.Net error
Problem:
View Sampler tray produces RC.Net error with EZChrom Elite and GC Drivers A.03.02.
Temporary Solution:
No fix planned.
Fix Information:
None
Keyword: 78xx Driver
One-line Description:
Crash of Software after check "Show Threshold Value as remaining time" in EMF Options
Problem:
Once you check the "show threshold value as remaining time" in EMF options, and close the EMF dialog. Once you re-enter the dialog, software freezes and has to be closed by task manager.
Temporary Solution:
n/a
Fix Information:
Fixed in A.03.02
Keyword: 78xx Driver
One-line Description:
Not allowed to set proper GC column max temp because it is less than 150degrees.
Problem:
Problem when a column has the following restrictions: The maximum allowable operating temperature Isothermal: 130 °C The maximum allowable operating temperature Programmed: 150 °C When they want to enter this number in this configuration the field becomes yellow. This value can can't be entered in the field due to value limitations of related field. Maximum value should be in the range of 150 ≤ °C ≤ 450.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.01
Keyword: 78xx Driver
One-line Description:
FID signal subtraction setting changes spontaneously from "Nothing" to "Column Compensation" during run.
Problem:
When customer set FID - > Subtraction from signal value to "Nothing". Save method and upload method to instrument. Function is automatically changed to option "Column compensation run. During measure, there is activity log settings that the settings for method was changed in Subtract from signal function.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.01
Keyword: 78xx Driver
One-line Description:
"Extend Run" in GC settings does not work correctly
Problem:
Setting the run time to extend the run for a length of time is not handled correctly. The length of time is longer than the setpoint.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.01
Keyword: 78xx Driver
One-line Description:
Cannot configure a 7890B on an existing client server system
Problem:
Error in configuration panel "There are unconfigured modules"
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.01
Keyword: 78xx Driver
One-line Description:
Copy to Clipboard Function in Instrument Actuals throws exception error
Problem:
Customers have reported encountering an exception when using the "Copy to Clipboard" function. Intermittent errors when clicking the ‘copy to clipboard’ button in the Status UI on the 7890 – which gives an exception error.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.01
Keyword: 78xx Driver
One-line Description:
The column flow calculator calculation is off by almost 3x the flow rate for the system
Problem:
The values which are setup for the column and the flow rates which were entered. The problem is when you look at the GC for the values they don't match the column flow calculator.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.01
Keyword: 78xx Driver
One-line Description:
Sample Overlap settings can not be edited after driver update, but are still part of the method.
Problem:
With OpenLAB EZChrom A.04.07 SR1 Update2 and GC driver version A.02.05.021 (from OpenLAB installation media) on a 7890A+ with 7693 sampler under ALS/ [Tray/Other] Sample Overlap parameters can be configured and saved to the method. Those settings are still active after upgrading to GC Drivers A.03.02.019 in the method and can cause that 2 methods behave in terms of sample overlap totally different. But they can no more been edited with the new driver.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Error Unhandled Exception when changing columns and a Gerstel CIS4 in installed in the 7890.
Problem:
If e a Gerstel CIS4 installed and the columns is reconfigured, a msinctl error occurs and the MassHunter software shuts down.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Incomplete Method Parameters for xCD in Acquisition Method Report
Problem:
When we do an Acquisition report, not all the xCD parameters are stored. The Reaction Cell Pressure and the Flow through the Ozone generator should also be reported. Can be confusing to customer.
Temporary Solution:
None
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
B.01.01 driver on Multi-Technique ChemStation (MTCS) B.04.03.105 SP2 fails IQT: 76 Invalid files
Problem:
MTCS B.04.03.105 uses an older version of the IQT/SVT Tool than our modern data systems & drivers. As a result, it was agreed that the latest GC Drivers installer would not be IQT compatible with MTCS B.04.03.105.
Temporary Solution:
None.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Actual flows displayed by CDS aren't the same as the setpoint flows
Problem:
Examples: Setpoint Actual 3.000 3 2.998 3 2.95 3 2.92 2.9 The display for the 7890 shows three digits to the right of the decimal for both the setpoint and the actual. As shown above, the data system sometimes shows one digit to the right of the decimal and sometimes nothing to the right of the decimal (e.g. just "3")
Temporary Solution:
none
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
Print method does not include all MMI setpoints: Purge time, Post Run Temp, Time, Flow
Problem:
Print method for the Intuvo 9000 GC doesn't have any MMI Purge time or Post Run temp or Post Run total Flow or time.
Temporary Solution:
n/a
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
Extend run does not extend the acquisition of the Intuvo 9000 GC
Problem:
Intuvo 9000 GC on C.01.07.255 SR2. Extend run does not extend the run. LUI shows Idle during the extended part of the run.
Temporary Solution:
none
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
Cannot Add User-Defined EMFs on Intuvo 9000 GC
Problem:
Unable to created a user defined EMF Intuvo 9000 GC. Enter a name and tracking type, but nothing appears on the User-defined panel or any other panel. There are five user defined (seemingly blank) entries on that panel.
Temporary Solution:
none
Fix Information:
To Be fixed in B.01.02
Keyword: 78xx Driver
One-line Description:
EZChrom: Some settings not accepted after method migration
Problem:
OL EZChrom A.04.07 SR2 GC Drivers--> B.01.01 Connected to Intuvo 130.30.246.219 1. Loaded a 7890B method with inlet mode set to Split and ALS Error set to Skip on a 9000GC 2. After resolving the method, found most settings had migrated over (configurations were similar) 3. The inlet mode retained its original Splitless setting. 4. The ALS Errors setting of PAUSE was also retained.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
ChemStation Instrument actuals showing D2 Bus Temperature with no D2 bus installed
Problem:
ChemStation Instrument actuals showing Second Detector Bus Temperature with no second Detector.
Temporary Solution:
n/a
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret
Problem:
Intuvo 9000 with a ALS and a 16 vial turret. MassHunter software, the configuration of the ALS is set to Solvent Wash Mode A,B. Saved and printed the method. Solvent Was Mode on the method print shows A-A2, B-B2.
Temporary Solution:
n/a
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.
Problem:
CDS displays inlet pressure setpoint assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.
Temporary Solution:
n/a
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
IQT report failed on MT ChemStation B.04.03 SP2 with GC Driver B.01.01
Problem:
IQT report failed on MT ChemStation B.04.03 SP2 with GC Driver B.01.01. There is a technology change between from IQT to SVT that causes this to happen..
Temporary Solution:
None
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
IQT report failed on EZChrom Elite 3.3.2 SP2 with GC Driver B.01.01.
Problem:
IQT report failed on EZChrom Elite 3.3.2 SP2 with GC Driver B.01.01. There is a technology change between from IQT to SVT that causes this to happen.
Temporary Solution:
none
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered
Problem:
When in flow mode, pressure should not be allowed. Entering a value messes up the flow setpoint. When in pressure mode, flow should not be allowed. Entering a value messes up the pressure setpoint.
Temporary Solution:
n/a
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
ChemStation can lock up when changing Intuvo Bus Flow Chip types with ChemStation session running.
Problem:
ChemStation can lock up when changing Intuvo Bus Flow Chip types with ChemStation session running. If replacing the flow chip with the same type then the problem will not occur.
Temporary Solution:
Workaround for now is to disconnect ChemStation, then turn off GC, do work, turn on GC, then connect ChemStation.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
GC driver is missing for the current build installed while upgrading from 2.1 to 2.2.
Problem:
GC driver is missing for the current build installed version while upgrading from 2.1 to 2.2 using the OpenLAB CDS Upgrade Wizard. This only occurs with "A" versions of the Agilent GC Drivers.
Temporary Solution:
The fix is to continue with the upgrade as it will still complete successfully.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
The GC status window for the Intuvo 9000 GC can not be closed.
Problem:
n/a
Temporary Solution:
The workaround is to just leave the screen up. It can moved out of the way and will lose focus when another window is selected.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Selection box remains after selection made on Events page
Problem:
Selection box remains after selection made on Events page. Drop down box remains open.
Temporary Solution:
n/a
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
Gray bars hide setpoints after context menu download of method
Problem:
Gray bars hide setpoints after context menu download of method after editing
Temporary Solution:
n/a
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
Multiple clicks necessary for combo box to list choices.
Problem:
Multiple clicks necessary for combo box to list choices.
Temporary Solution:
n/a
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
Right Clicking on Method Editor makes UI hide behind Instrument Screen
Problem:
Right Clicking on Method Editor makes UI hide behind Instrument Screen
Temporary Solution:
n/a
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
Incorrect Values in 9000 Pressure/Flow Calculator
Problem:
The values within the pressure/flow calculator when initializing from "Inlet 1" still do not match the instrument parameters.
Temporary Solution:
n/a
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
Make changes to guard chip on Intuvo 9000 GC, audit trail just says temperature changed
Problem:
With Audit trail enabled, I make changes to the GC parameters panel of the Intuvo 9000 GC. Changed the guard chip temperature and hold time and saved the method. Looked at the audit trail and it showed events but it just said Temperature setpoint changed and Temperature hold time changed. There was no reference to the guard chip.
Temporary Solution:
n/a
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest
Problem:
Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest
Temporary Solution:
n/a
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
Should not be able to download a method while a in a GC run or sequence.
Problem:
Downloading a method while a in a GC run or sequence can cause issues.
Temporary Solution:
n/a
Fix Information:
Resolved in revision B.01.02
Keyword: 78xx Driver
One-line Description:
GC Dashboard does not get populated for ChemStation
Problem:
GC Dashboard does not get populated for ChemStation
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.02.059
Keyword: 78xx Driver
One-line Description:
Method Resolution Does not take into account default column temperature limits.
Problem:
Methods from a 7820 do not have either a minimum temperature or a program maximum temperature. Hence these methods specify the use of default values for these parameters. When such a method is imported into a 7890 that support these parameters, the optional flags need to be cleared.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.02.059
Keyword: 78xx Driver
One-line Description:
Cannot download GC set points to 7820 configured with a Nickel Catalyst heater and no inlets.
Problem:
Cannot download GC set points to 7820 configured with a Nickel Catalyst heater and no inlets. Without the Ni catalyst configured everything works fine however once the Ni catalyst is configured the ChemStation fails to download parameters to the instrument.
Temporary Solution:
n/a
Fix Information:
Resolved in revision B.01.02.059
Keyword: 78xx Driver
One-line Description:
No indication that the AutoSampler tray is in park mode.
Problem:
From the data system there isn't a way to determine that the AutoSampler tray is in park mode.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.03
Keyword: 78xx Driver
One-line Description:
The Local User Interface(LUI) on the Intuvo 9000 GC shows long name for connected data system.
Problem:
The front panel LUI shows the PC name with other information appended to it. Customers would like to see just the PC name.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.03
Keyword: 78xx Driver
One-line Description:
For both the 7890 and Intuvo 9000 there is no change in the UI to show the user that a rack is not present.
Problem:
For both the 7890 and Intuvo 9000 there is no change in the UI to show the user that a rack is not present.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.03
Keyword: 78xx Driver
One-line Description:
Post Run Backflush. The Guard Chip temperature was not set to the Post Run Oven Temperature.
Problem:
Using an Intuvo 9000 with Post Column Restrictor. The Backflush Wizard to set the Post Run Backflush. The Guard Chip temperature was not set to the Post Run Oven Temperature.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.03
Keyword: 78xx Driver
One-line Description:
Location of Intuvo 9000 GC System Health Report should be moved
Problem:
Location of Intuvo 9000 GC System Health Report is not consistent with the location on the LUI of the GC.
Temporary Solution:
The System Health Report location has been moved to the Maintenance/Diagnostics screen.
Fix Information:
Resolved in B.01.03
Keyword: 78xx Driver
One-line Description:
Link to Intuvo 9000 GC help does not work.
Problem:
Click on options > Show 9000 Help and Information. This gives a message that the 9000 cannot be found.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.03
Keyword: 78xx Driver
One-line Description:
Event drop downs are black when creating a new method
Problem:
When creating a new GCMS method and adding events, drop downs are black. If the screen is switched and you go back to events, it works.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.03
Keyword: 78xx Driver
One-line Description:
Cannot install B.01.03 on ChemStation C.01.07 SR4 by Welcome.html
Problem:
Using Welcome.html, GC Driver B.01.03 is not installed on ChemStation C.01.07 SR4 Procedure: 0. Uninstall previous GC Drivers. 1. Open Welcome.html by IE11. 2. Select Language (Japanese) and move to INSTALL GC DRIVERS tab. 3. Click on the hyperlink "OpenLAB CDS ChemStation Edition (C.01.07, C.01.06, C.01.05" 4. Select "Run" Expected Result: InstallShield wizard should start Actual result: A error Message is displayed. "To install this software, ChemStation must be installed on the system in advance."
Temporary Solution:
Workaround: Install the driver from OpenLAB Additional Software and Drivers.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
PCM will not control in constant flow.
Problem:
PCM will not control in constant flow. Configured two packed columns using PCM Module to a single detector. The PCM will control in pressure mode but not flow mode. This was reported by a customer using OpenLAB 2.2 and tested using OpenLAB CDS ChemStation. .
Temporary Solution:
Use pressure control mode and ramp the pressure.
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
“AQMEditor override GC failure” when the GC method parameter window is opened in MassHunter
Problem:
When trying to enter the GC Edit Parameters screen, an error with title "AQMEditor override GC failure" would pop up. Upon clicking OK (the only option) the GC Edit Parameters screen will open, but there would be additional sessions "AQMEditor0" and "AuxHeaterEditor7" for you to edit. The error only occurs after exiting the GC method screen by clicking OK and re-opening the GC method screen. Clicking Cancel in the GC method screen will not trigger the error. Exit the screen by clicking OK without changing any parameter will also trigger the error. Re-loading the method cannot remove the error. The error will disappear if the GC Configuration has been updated. But even so, the MSD transfer line temperature will be switched off and lost the previous setting. For example, the set point became 50C but I have set it to 200C before triggering the error. And the error will occur again if you exit the GC method screen by clicking OK."
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.03.096
Keyword: 78xx Driver
One-line Description:
RTL for OpenLAB CDS: Calibration Runs dialog shows no chromatogram or compound table for loaded data or Results from calibration runs
Problem:
Select GC Plugins\RTL Wizard. Advance to the Calibration Runs dialog. There is no chromatogram or table shown for my loaded data, which was real data, from which to select my target compound. Enter vial numbers, RT and compound name. Start RTL sequence and at conclusion, the three resulting chromatograms are empty.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.03.096
Keyword: 78xx Driver
One-line Description:
RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected.
Problem:
RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected. If a mandatory parameter was found, when the user clicks "RTLWizard" to start up the wizard, an error message would appear explaining the problem. RTLWizard would then not continue.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.03.096
Keyword: 78xx Driver
One-line Description:
Acquisition crashes when user clicks on RTL Import/RTL wizard
Problem:
Acquisition crashes when clicked on RTL Import/RTL wizard.Configure and launch a GC 7890 Navigate to GC plugins layout and click on RTL Import. An unexpected error happens and crashes the acquisition client.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.03.096
Keyword: 78xx Driver
One-line Description:
RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method when setting a Target retention time.
Problem:
RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method. This only occurs when the Target Retention field is set to a different retention time than the peak in the chromatogram.
Temporary Solution:
The work-around is to not update target retention time when selecting the peak for RTL locking. Use the retention time of the peak selection and the calculations are correct.
Fix Information:
Resolved in B.01.05
Keyword: 78xx Driver
One-line Description:
Upgrading OpenLAB CDS ChemStation using the DVD gives an error.
Problem:
Upgrading OpenLAB CDS ChemStation using the DVD gives an error. Agilent Parts Finder MSI failed with error code 1602. The MSI log contains following entry: "Source is incorrect. Unable to open or validate MSI package G:\Agilent Parts Finder.msi. Please insert the disk: 1" As per this log entry, it seems that MSI is looking at wrong location since MSI is located at "G:\Agilent Parts Finder\Agilent Parts Finder.msi" where G drive is DVD drive (Disk3 is inserted). This issue occurs only in case of DVD media, not in case of local/network shared location.
Temporary Solution:
Copy "x:\Agilent Parts Finder\Agilent Parts Finder.msi" to the local drive or network share and run the installer from there.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
The IQT will fail when updating the GC driver on earlier versions of Multi-Technique ChemStation and EZChrom Elite .
Problem:
The IQT will fail when updating the GC driver on earlier versions of Multi-Technique ChemStation and EZChrom Elite.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04. Added note that if upgrading to new GC driver, the older IQT software will fail. [Need to run Software Validation Tool]
Keyword: 78xx Driver
One-line Description:
Injector being used should be indicated in the GUI
Problem:
Injector being used should be indicated in the GUI. When a sequence is running there needs to be a indication of which ALS tower is being used in the software.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
To eliminate confusion the Product Version should be displayed in GC Status instead of Software Driver Version.
Problem:
To eliminate confusion the Product Version should be displayed in GC Status instead of Software Driver Version. The software driver version isn't what is labeled on the GC Drivers disc or what is displayed in Programs and Features.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
Link to Intuvo help should be in a easy to access/highly visible location
Problem:
Link to Intuvo help should be in a easy to access/highly visible location. The link to 9000 Help and Information is not obvious and difficult to find.
Temporary Solution:
n/a
Fix Information:
Resolved in B.10.04
Keyword: 78xx Driver
One-line Description:
Sequence can not be modified when it is running in EZChrom
Problem:
When you modify a line to specify to add multiple injections etc. the sequence runs as its original settings.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
RTL Wizard Crashes Acquisition in OpenLAB 2.x.
Problem:
When clicking either button in the RTL wizard under GC plugins, an error is populated and acquisition crashes.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
Flow rates do not copy from method translator
Problem:
When the method translator calculator is used, the oven program rates copy into the new method but the flow rate does not.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
9000 Dashboard GC ALS Status shows 'Postrun' between injection and return to tray; 7890 shows 'Injecting'
Problem:
Run a sequence using ALS. The 9000's Dashboard GC ALS Status shows 'Postrun' (blue) after the injection is made and while the vial is being returned.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
Method translator does not Apply Av. Velocity, Column Outlet flow, or Holdup time to method.
Problem:
With column flow On, select Method Translator for Inlet 1. Export the method file. Change the Column settings slightly and Apply. Import the method file and apply these previous settings to method. The Av. Velocity, Column Outlet Flow, and Holdup time are not applied to the method. True whether the column is locked or unlocked.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
Cannot Delete Runtime Events
Problem:
On a GC, after choosing an Event Type from dropdown, a new blank line is created underneath the first line. If you delete the first line, the second line automatically changes Event Type to AO Signal Range. This line cannot be deleted or their is not a blank option under Event Type if you choose to not have any Runtime Events.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
When you configure 9000 GC with Open LAB CDS SR1 and activate Acquisition, a message will be displayed.
Problem:
When you configure 9000 GC with Open LAB CDS SR1 and activate Acquisition, a message will be displayed. Create a project and set 9000 GC to equipment. Create a project and set 9,000 GC to equipment. The message of 'An exception occurred' is displayed.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
Intuvo EMF info is not included in Intelligent Report with EMF info snippet
Problem:
Create and apply custom Intelligent Report with EMF info snippet included. Resulting report does not include any EMF info, even well after its threshold crossing.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
Intuvo Maintenance Log does not update, though EMF Counters and LUI and LUI log have updated.
Problem:
From GC Instrument settings go to Maintenance\ EMF's, reset Inlet age or any other resettable EMF. This updates in the driver EMF page and on the 9000 GC LUI Log. However, the Maintenance Log does not update after 'Refresh Log'. Even after closing and reopening, this does not update.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
Pre-Run Leak Test resolution (abort or continue) is not logged to sequence logbook
Problem:
Start a sequence of 2 lines that specifies Continue or Abort on Pre-run Leak test failure. In both cases, the Leak test Pass/Fail is noted in the sequence log, but there is no mention of why the method was aborted.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
7820 GC configuration window has 7890A in title--changes back to 7820 after successful config
Problem:
When configuration window for 7820 GC is opened, the connect info says 7890A for a 7820 GC configuration. After instrument is successfully configured, the connect info changes to 7820.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
Errors in Help file 'Overview of Retention Time Locking (RTL)'
Problem:
Edit, select F1 to open Help. Search for RTL. Help file 'Overview of Retention Time Locking (RTL)' under 'System Requirements' is incorrect.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
OpenLAB 2.3 opening RTL Wizard throws big error: 'System.MissingMethodExeption: Method not found'
Problem:
Create a method suitable for MDL analysis. With this method loaded select GC Plugins\RTL Wizard. Get big error: 'An unexpected error occurred and we cannot continue... System.MissingMethodException: Method not found:...'
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
OpenLAB 2.2 RTL Re-lock, Update the Current Method is not updating current method to latest pressure, though the RTL Confirmation method used the new pressure.
Problem:
Re-lock, Update the Current Method is not updating current method to latest pressure.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
OpenLAB 2.2 RTL Confirmation Run is not using the new calculated pressure setpoint, using original method setpoint
Problem:
RTL Confirmation Run is not using the new calculated pressure setpoint, using original method setpoint.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
MMI Post run not working
Problem:
During post run, the MMI retains the last settings from the end of the run, and ignores both the Post Run Temperature and Post Run Total Flow settings from the method.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
Purge Packed liners are not available in Inlet database
Problem:
Purge Packed liners are not available in Inlet database
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
GC driver installation failed on File system secure root path installation.
Problem:
GC driver installation failed on system with file security.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
Unhandled exception when “19h0” is entered as a “service due threshold” for “EMV at last tune”
Problem:
Unhandled exception when “19h0” is entered as a “service due threshold” for “EMV at last tune”
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
Portuguese system - Installer does not install GC Driver
Problem:
GC Drivers don not install on Portuguese system in OpenLAB 2.x.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
PCM flow set only 0ml/min and cannot be changed.
Problem:
PCM flow set only 0ml/min and cannot be changed.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.04
Keyword: 78xx Driver
One-line Description:
Running ALS followed by HS run logs 'address may not be null' and aborts sequence after HS run is completed
Problem:
Run a sequence that alternates the same method to ALS, then HS, then ALS, then HS injection source. At the beginning of the HS run, Activity log shows 'address may not be null'. Sequence proceeds to abort, though the HS run completes.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
GC 9000 Configuration page shows up as 7890
Problem:
When selecting a GC 9000 and trying to configure it the connection page shows up as 7890A. The IP has been entered and it connects successfully but does not launch.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
GC Edit Parameters panel does not retain checkmark for Sample Overlap on Intuvo
Problem:
Go to GC Edit Parameters and selected Enable Sample Overlap and OK the panel. The sample overlap appears to work correctly however if I go back into the GC Edit Parameters the checkmark is not retained.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
RTL Wizard Final Choices ambiguous: is the 'Current Method' the Acquisition Method or the currently loaded method?
Problem:
The RTL Wizard for initial lock or relock asks for the Acquisition method at its first screen upon which all the RTLocking is done. At the conclusion, RTL Wizard Final Choices asks whether the user wishes to 'Update the current method'. It should be clarified whether or not the 'current method' is the one specified as the Acquisition method or the currently loaded method.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
Method listing does not include Column mode: Pressure, Flow, ramped, constant
Problem:
Select to print the method in OpenLAB. There is no specification under the Column for what mode is specified: Constant or ramped Flow, constant or ramped pressure.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
Extend GC run during sequence does not work if sample overlap is on
Problem:
Method specified sample overlap. Set up a sequence using that method. While the sample is running, enter Edit GC Parameters and extend the run. OK panel. Don't receive any messages or errors but the GC run is not extended.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
Help About your GC references 7890 GC
Problem:
Help About your GC references 7890 GC when GC is configured as a Intuvo 9000.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.04
Keyword: 78xx Driver
One-line Description:
HS Sleep/Wake mode should sync with GC Sleep/Wake mode
Problem:
When a 7697 is configured to a 7890B, it should communicate such that the Sleep or Wake state of either one should be mimicked on the other.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.05
Keyword: 78xx Driver
One-line Description:
GC/HSS driver do not appear in Chameleon IQT report
Problem:
GC and Headspace driver do not appear in Chameleon IQT report
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.05
Keyword: 78xx Driver
One-line Description:
Blank Run override GC failure message during sequence
Problem:
Blank Run override GC failure message during sequence
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.05
Keyword: 78xx Driver
One-line Description:
Script error when starting help for "Runtime Events"
Problem:
Script error when starting help for "Runtime Events"
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.05
Keyword: 78xx Driver
One-line Description:
Incorrect description in help for column connector temperature
Problem:
Incorrect description in help for column connector temperature
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.05
Keyword: 78xx Driver
One-line Description:
Disable the selection "Show Instrument Actuals" on the option list
Problem:
Disable the selection "Show Instrument Actuals" on the option list in Chromeleon.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.05
Keyword: 78xx Driver
One-line Description:
Unknown Channels getting acquired after method resolution
Problem:
This issue was seen in Empower and reported by Waters. Customer complains that unknown channels are created and saved to the data files. The description for all unknown channels is “Front Signal”. These channels do not contain data. In some cases, the unknown Signal ID was “GC.0.102” up to “GC.0.105” but ID “GC.0.109” up to “GC.0.112” was also reported.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.05
Keyword: 78xx Driver
One-line Description:
Chromeleon: Error when sequence includes blank run
Problem:
Chromeleon: Error when sequence includes blank run
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.05
Keyword: 78xx Driver
One-line Description:
Chromeleon: Don't display dialog for Column Comp Run in Chromeleon.
Problem:
Chromeleon: Don't display dialog for Column Comp Run in Chromeleon.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.05
Keyword: 78xx Driver
One-line Description:
Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.
Problem:
Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.
Temporary Solution:
n/a
Fix Information:
Resolved in B.01.05
Keyword: 78xx Driver
One-line Description:
Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.
Problem:
Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0
Keyword: 78xx Driver
One-line Description:
GC Drivers for ICF Installer fails when .NET 3.5 is not present on the system
Problem:
GC Drivers for ICF Installer fails when .NET 3.5 is not present on the system
Temporary Solution:
Workaround is to install .Net 3.5 manually on Windows 10 machine.
Fix Information:
Resolved in 3.0
Keyword: 78xx Driver
One-line Description:
Exception seen when clicked on Ok of GC Edit Window
Problem:
Exception seen when clicked on Ok of GC Edit Window
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0
Keyword: 78xx Driver
One-line Description:
GC Method Resolution results in “Object Reference” error message and occasional crash
Problem:
GC Method Resolution results in “Object Reference” error message and occasional crash
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0
Keyword: 78xx Driver
One-line Description:
OpenLab CDS SV report fails because of 10 missing files
Problem:
OpenLab CDS SV report fails because of 10 missing files
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0
Keyword: 78xx Driver
One-line Description:
The barcode read does not match the expected value. It will display <none> for the barcode instead of the number or ERR as it should.
Problem:
The barcode read does not match the expected value. It will display <none> for the barcode instead of the number or ERR as it should.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0
Keyword: 78xx Driver
One-line Description:
When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".
Problem:
When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0
Keyword: 78xx Driver
One-line Description:
Downloading method parameters (like oven temperature) on a 6890A does not work with OpenLab CDS 2.4
Problem:
Downloading method parameters (like oven temperature) on a 6890 does not work with OpenLab CDS 2.4. The GC is connected (current values are correctly displayed) and setting these parameters from the keyboard does work. Settings are updated in the method when selecting "Upload method".
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Instruments not supporting Minimum Column Temperature stop sequence because of inconsistent method
Problem:
Customer, using a 7890A, created a method and selected a column with a minimum temperature other than the default of -60C. When attempting to run a sequence with that method, the sequence aborted due to an "inconsistent method."
Temporary Solution:
n/a
Fix Information:
The workaround is to set the column's minimum temperature in the method to the default of -60 (and the program maximum to the sustained maximum temperature).
Keyword: 78xx Driver
One-line Description:
ICF Chromeleon: Status shows offline even though instrument was initialized and is online.
Problem:
Chromeleon: Status shows offline even though instrument was initialized and is online.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
When closing a just launched Acquisition client, it displays a pop-up Acquisition not saved.
Problem:
When closing a just launched Acquisition client, it displays a pop-up Acquisition not saved.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
MS Transfer Line Monitor Does Not Work for 7890GC.
Problem:
MS Transfer Line Monitor Does Not Work for 7890GC in MassHunter.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
Unwanted popup is seen while submitting run on upgraded set up from CDS 2.2 with update5 to CDS 2.4.0.619 with GC 6890.
Problem:
Unwanted popup is seen while submitting run on upgraded set up from CDS 2.2 with update5 to CDS 2.4.0.619 with GC 6890.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
68xx: Inlet on/off state not understood by the GC Driver
Problem:
68xx: Inlet on/off state not understood by the GC Driver. This was observed with a PCM inlet with the column set for flow control.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
[68xx] Loading old-style method requiring method resolution fails.
Problem:
[68xx] Loading old-style method requiring method resolution fails. You'll get a pop-up saying that the method is invalid; it needs to be uploaded from the GC first. If you click Ok, it will give you a blank method resolution screen. At that point, all you can do is use the default method, which has no relationship to the method that you tried to load.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
68xx GC Driver assemblies always report version number 1.0.0.0
Problem:
68xx DSA assemblies always report a version number of 1.0.0.0. This can cause problems in the future with MSI upgrades if the version number is not modified between releases.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
ICF Inconsistent method cannot be resolved from Control\Start Run or sequence.
Problem:
ICF Inconsistent method cannot be resolved from Control\Start Run or sequence.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
Methods with columns having zero velocity always report an audit trail of holdup infinity --> infinity
Problem:
If a method (for any GC type) has a column with zero initial pressure, then it will always report an audit trail difference of column #n holdup: infinity --> infinity. This will prevent the method from being used.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
Exception thrown when moving the injector from front to back to front
Problem:
Exception thrown when moving the injector from front to back to front. It will be seen with 6890 and 7890.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
ICF Chromeleon: Unable to configure 6890 GC.
Problem:
ICF Chromeleon: Unable to configure 6890 GC. Chromeleon 7.2 SR5
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
Method reported incorrectly after injection configuration change.
Problem:
Method reported incorrectly after injection configuration change.For example, after unplugging the front injector, it indicates that the front injector is present.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
6890 GC prompts for saving when no changes are made to "Untitled"_ on save audit trail displays multiple changes made.
Problem:
6890 GC prompts for saving when no changes are made to "Untitled"_ on save audit trail displays multiple changes made.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
ICF Chromeleon crashes when trying to configure a 6850 or 6890.
Problem:
ICF Chromeleon crashes when trying to configure a 6850 or 6890.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
ICF Chromeleon: GC: Current column length not reported in method report/injection audit trail but only manufacturer specifications.
Problem:
ICF Chromeleon: GC: Current column length not reported in method report/injection audit trail but only manufacturer specifications
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
ICF: Injection Info error when starting sequence.
Problem:
ICF: Injection Info error when starting sequence.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
When reconfiguring the GC the actual configuration and the configuration he method represents can be out of sync.
Problem:
When reconfiguring the 6890 GC the actual configuration and the configuration he method represents can be out of sync.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
ICF Chromeleon: Create sequence and Check sequence disagree on vial validation.
Problem:
ICF Chromeleon: Create sequence and Check sequence disagree on vial validation.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
ICF Chromeleon 6890 Sequence will not end.
Problem:
ICF Chromeleon 6890 Sequence will not end. Resolved in 3.0 SR1.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
Unhandled Exception Selecting Ok to 8890 Resource Conservation panel.
Problem:
Unhandled Exception Selecting Ok to 8890 Resource Conservation panel.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
Unable to downloaded changes to a modified method saved as a different method when 6890 is in Ramped Pressure mode.
Problem:
Unable to downloaded changes to a modified method saved as a different method when 6890 is in Ramped Pressure mode.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
None should not be a choice in the signal selection for the 6890
Problem:
None should not be a choice in the signal selection for the 6890. Error: Code #70 occurred in module #2 is generated in the PC event log when None is selected as a signal for the 6890. None is not a choice that can be made at the 6890 from the keypad.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
Empower will not inject from sequence (sample set); holds at 'Waiting for Injection'
Problem:
Empower will not inject from sequence (sample set); holds at 'Waiting for Injection'
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
ICF Empower cannot configure 7697 HS
Problem:
ICF Empower cannot configure 7697 HS
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
Empower IQT fails: Missing file: C:\empower\instruments\agilentlc\hs\agilent analytical.interop.hpctutil.dll
Problem:
Empower IQT fails: Missing file: C:\empower\instruments\agilentlc\hs\agilent analytical.interop.hpctutil.dll
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
ICF Empower Dashboard shows Intuvo status as Offline for FW A.01.04.295, but Online for FW A.01.04 399
Problem:
ICF Empower Dashboard shows Intuvo status as Offline for FW A.01.04.295, but Online for FW A.01.04 399
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
ICF Empower monitor mode leads to Server busy error.
Problem:
ICF Empower monitor mode leads to Server busy error.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
ICF Chromeleon: Chameleon crash on Initialization in GC Driver.
Problem:
ICF Chromeleon: Chameleon crash on Initialization in GC Driver.
Temporary Solution:
Starting Chromeleon instrument controller failed, because of a NullReferenceException in GCDriver at Agilent.Analytical.GC7890.Driver.GCController.GetBasicStateInfos(IRCBasicStates states).
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
ICF Change of Column's Program Max Makes Method Unresolvable
Problem:
In ICF method editor edit a column and change its program max temperature (7890B). Download the method to instrument and save the method (give a new name). The method should then be runnable; however, ICF brings up the method resolution dialog. Choosing "manual resolution" shows an inconsistency report with the Temperature Override field being inconsistent between the method and the GC
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
Intuvo 9000 average Method download time over 12 sec.
Problem:
The Method Download test determined that the average time to download an Intuvo method is over 12 seconds.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.0 SR1
Keyword: 78xx Driver
One-line Description:
Chromeleon: Intuvo trigger two instrument notification for configuration changed
Problem:
Chromeleon: Intuvo trigger two instrument notification for configuration changed. Configure an Intuvo with guard chip feature and open the online method in context menu of status panel and get two config changed events with a timely distance of 30 seconds.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not
Problem:
Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC: Column length can only be calibrated once in Online Method Editor
Problem:
Chromeleon: GC: Column length can only be calibrated once in Online Method Editor
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail
Problem:
Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
8860 Open Lab CDS EZChrom compact license is invalid.
Problem:
8860 Open Lab CDS EZChrom compact license is invalid.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.
Problem:
Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
6890 - cannot set post run flow for packed column
Problem:
6890 - cannot set post run flow for packed column
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC 6850A and 6890A: GC online method is not editable
Problem:
Chromeleon: GC 6850A and 6890A: GC online method is not editable
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act
Problem:
Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC 6850A: Cannot create instrument method
Problem:
Chromeleon: GC 6850A: Cannot create instrument method
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor
Problem:
Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC8890: Blank evaluation setpoints missing in method report
Problem:
Chromeleon: GC8890: Blank evaluation setpoints missing in method report
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Signal Scaling is incorrect for the 6890
Problem:
The real time plot scaling is incorrect. The offset shown in the GC Status is 10.2. The Real time plot shows the signal level to be about 7.8 x10^4. It appears that the signal is not being scaled correctly, but is using the signal directly.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help
Problem:
Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC8890: Issues during sequence execution
Problem:
Chromeleon: GC8890: Issues during sequence execution. During the execution of a sequence (using the blank evaluation) I observed some issues: 1.no audit trail entry if blank evaluation was used or not ( was performed as blank run, blank evaluation option enabled) 2.during execution of sequence the GC8890 reported high CPU usage 3.The blank evaluation failure was reported during : 16.04.2019 17:20:29 +02:00 2,059 Agilent Blank Evaluation Failed, Failure Action is Continue
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: Changes made in 68xx Edit Online Method not applied or reported
Problem:
Chromeleon: Changes made in 68xx Edit Online Method not applied or reported. 1. With Chromeleon open, selected to open Instrument Actuals 2. Right click in window and select Edit Online Method 3. Attempted several changes to online method. 4. Clicked Set Method Button. 5. No change in instrument actuals reflecting changes to method 6. No audit trail entries for changes made.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Error when loading GC method without Blank Run Analysis setpoint
Problem:
Error when loading GC method without Blank Run Analysis setpoint
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: Corrected column length will not save after manual method resolution
Problem:
Chromeleon: Corrected column length will not save after manual method resolution
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: Signals from previous method persist in new method
Problem:
Chromeleon: Signals from previous method persist in new method
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: ECD Help page cannot be accessed
Problem:
Chromeleon: ECD Help page cannot be accessed
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: All 8860 signals not displayed or available in report
Problem:
Chromeleon: All 8860 signals not displayed or available in report.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: Error occurred at several points of operation
Problem:
Chromeleon: Error occurred at several points of operation. 1. Open instrument, select instrument (8890) and choose Create Method 2. Error pops up (see pic) 3. Click OK and proceed setting method parameters 4. Finish method; new instrument method opens. 5. Error appears again 6. Click OK, check method and save. Method saves 7. Right click on Status window and select Edit Online Method 8. Error appears again 9. Click OK and proceed with method edit 10. No time in this instance did the error impede actual saving method or running a sequence Expected behavior: Method creation and editing proceed without error
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC6890: Front Injector parameter change in Online method not applied
Problem:
Chromeleon: GC6890: Front Injector parameter change in Online method not applied.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC6890A: Method download fails
Problem:
Chromeleon: GC6890A: Method download fails
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent
Problem:
8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon does not recognize the tray with Back Injector installed.
Problem:
Connected to a Back inlet only 8890 with a Back Injector and Tray. Was not able to use a vial position on the tray as the vial number in the sequence for Chromeleon.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved
Problem:
Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.
Problem:
Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.
Temporary Solution:
n/a
Fix Information:
Unable to duplicate the issue.
Keyword: 78xx Driver
One-line Description:
GC6890: Valid vial ranges are not correct for 6890 in some cases
Problem:
GC6890: Valid vial ranges are not correct for 6890 in some cases
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.
Problem:
Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4
Problem:
When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)
Problem:
Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration
Problem:
Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC6850: Partial Data option causes issues during sequence execution
Problem:
Chromeleon: GC6850: Partial Data option causes issues during sequence execution
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC6890: Unexpected audit trail entries during endurance run
Problem:
Chromeleon: GC6890: Unexpected audit trail entries during endurance run
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.
Problem:
SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Not able to download flow setpoints to 6890 VI inlet.
Problem:
Not able to download flow setpoints to 6890 VI inlet. Set up a method at the 6890. The column flow as set to 3 ml/min and the split ratio to 20 giving a total flow of 66.26 ml/min. Changed the split ratio to 10 and downloaded the method. The total flow did not change.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: Incorrect conversion and missing unit when using pressure setting bar
Problem:
Chromeleon: Incorrect conversion and missing unit when using pressure setting bar
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
68xx: Chromeleon: System with G4513 won't make 1.1 uL injection
Problem:
68xx: Chromeleon: System with G4513 won't make 1.1 uL injection
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: System crash: system slow and then crashing
Problem:
Chromeleon: System crash: system slow and then crashing. Chromeleon was unreactive and then suddenly the instrument connection was lost. After restarting the instrument controller the instrument was online again. Audit trail showns an OutOfMemory exception.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4
Problem:
8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
B,04.03 SP2 will not connect to an 8890 GC.
Problem:
B,04.03 SP2 will not connect to an 8890 GC.There is no way to configure an 8890 and if you try to connect as a 7890 it will not start the instrument session.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.
Problem:
Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
3.0 SR2 driver fails SVT on OL CS C.01.09.144
Problem:
3.0 SR2 driver fails SVT on OL CS C.01.09.144
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.
Problem:
OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Chromeleon: SVT Chameleon 2.1.30 Fails
Problem:
Chromeleon: SVT Chameleon 2.1.30 Fails
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4
Problem:
Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.
Problem:
8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.0.652
Keyword: 78xx Driver
One-line Description:
Intuvo Browser UI displays active sample run as 'Unknown' for Sequence, Method, Current Method, Current Sample.
Problem:
Intuvo Browser UI displays active sample run as 'Unknown' for Sequence, Method, Current Method, Current Sample.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
RTL Wizard's Adjusted Method Parameters dialog labels non-selectable combo box as 'Select Processing Method.
Problem:
RTL Wizard's Adjusted Method Parameters dialog labels non-selectable combo box as 'Select Processing Method'
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8890 GC Driver for MMI and SSL makes Gas Saver invalidly available.
Problem:
8890 GC Driver for MMI and SSL makes Gas Saver invalidly available.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Backflush in Method UI does not appear unless the UI is "reinitialized".
Problem:
If the columns are changed in the Method UI in such a way that they would allow Backflush, then the Backflush UI doesn't appear immediately.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Maintenance dialog EMF's never reloads after changing display layout: 'Getting information from GC.
Problem:
Maintenance dialog EMF's never reloads after changing display layout: 'Getting information from GC.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
68xx] [OpenLab CDS] ALS Error doesn't tell what the error is.
Problem:
68xx] [OpenLab CDS] ALS Error doesn't tell what the error is.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
[68xx] [OpenLab CDS] 6850 TCD flow shut down.
Problem:
Generated a flow shutdown, detailed status, dashboard hover correctly shows it. The activity log however just says "6850 GC Error:".
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8890 PTV Splitless/Pulsed Splitless mode purge time maximum incorrect in GC Driver.
Problem:
8890 PTV Splitless/Pulsed Splitless mode purge time maximum incorrect in GC Driver.The Splitless and Pulsed Splitless purge time should be 0 - gas saver time when gas saver is enabled.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Chromeleon: Intuvo: Guard Chip setting can only be changed once in online method.
Problem:
Intuvo: Guard Chip setting can only be changed once in online method. If it is changed a second time the change will not be applied even if "Set method" is pressed. The online method has to be closed and re-opened to change the setting again.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
NPD Hydrogen OFF Run time event is not available for a fourth detector NPD.
Problem:
NPD Hydrogen OFF Run time event is not available for a fourth detector NPD.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Synchronizing Clocks from OpenLab CDS returns error RequestResponse/DirectControl, Online performing of request is not possible!
Problem:
Synchronizing Clocks from OpenLab CDS returns error RequestResponse/DirectControl, Online performing of request is not possible!
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
[68xx] [OpenLab CDS] 7683A/B solvent mode settings unavailable.
Problem:
[68xx] [OpenLab CDS] 7683A/B solvent mode settings unavailable.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8890 Column configuration not staying locked with smart key installed.
Problem:
8890 Column configuration not staying locked with smart key installed.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Migrating a 8890 method to a 7890 causes the 7890 to temporarily go Offline and prevents the setpoints from being sent down.
Problem:
Migrating a 8890 method to a 7890 causes the 7890 to temporarily go Offline and prevents the setpoints from being sent down.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8890 GC Driver is allowing both detectors to simultaneously enable Blank Analysis.
Problem:
8890 GC Driver is allowing both detectors to simultaneously enable Blank Analysis.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
[Help] GC Driver help of ChemStation shows garbage in title of GC calculator.
Problem:
[Help] GC Driver help of ChemStation shows garbage in title of GC calculator.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Faults are not being written to the activity log.
Problem:
Faults are not being written to the activity log.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Selecting ‘Copy from Active method’ in Edit Wake Method, Edit Sleep Method, and Edit Conditioning Method screens gives error.
Problem:
Selecting ‘Copy from Active method’ in Edit Wake Method, Edit Sleep Method, and Edit Conditioning Method screens gives error “Online performing of request is not possible!”
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
[GC Driver] [OpenLab CDS] Object reference not set during method resolution.
Problem:
[GC Driver] [OpenLab CDS] Object reference not set during method resolution.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
No indication in data system of AQM Heater leaking Current Too High condition in Intuvo. Sequence does not abort.
Problem:
No indication in data system of AQM Heater leaking Current Too High condition in Intuvo. Sequence does not abort.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Adjust NPD from LUI Clock Table always fails.8890 goes online/offline from GC Driver; NPD Auto Adjust toggles Failed/adjusting.
Problem:
Adjust NPD from LUI Clock Table always fails.8890 goes online/offline from GC Driver; NPD Auto Adjust toggles Failed/adjusting.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Simulate Sequence or Run Sequence does not check for EMF thresholds that have or will be crossed
Problem:
Simulate Sequence or Run Sequence does not check for EMF thresholds that have or will be crossed
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
7820 (with Injector) does not respond with Status banner for any plunger or syringe errors.
Problem:
7820 (with Injector) does not respond with Status banner for any plunger or syringe errors.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8890 and ALS 453 error code during sequence simulating barcode readings.
Problem:
8890 and ALS 453 error code during sequence simulating barcode readings.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Empower Dashboard is displaying ALS sequence as if it is overlapping when it is not.
Problem:
Empower Dashboard is displaying ALS sequence as if it is overlapping when it is not.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Digital Signal Delay does not work properly, the delay time is doubled.
Problem:
Digital Signal Delay does not work properly, the delay time is doubled.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Cryo setpoints for MMI with air cryo show invalid ranges.
Problem:
Cryo setpoints for MMI with air cryo show invalid ranges.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC8890 and GC6890: No run diagnostic data available.
Problem:
Chromeleon: GC8890 and GC6890: No run diagnostic data available.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Inlet pre-run leak test actions are not functioning in OLCS data system.
Problem:
Inlet pre-run leak test actions are not functioning in OLCS data system.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8890 with valid backflush configuration not shown backflush tab in the GC Driver.
Problem:
8890 with valid backflush configuration not shown backflush tab in the GC Driver.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8890 Selecting Aux EPC4 in Columns generates an exception.
Problem:
8890 Selecting Aux EPC4 in Columns generates an exception.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8860 Columns screen Show button does not toggle the display of Flow and Columns.
Problem:
8860 Columns screen Show button does not toggle the display of Flow and Columns.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8890 is not accepting download of Pre-run Flow test Action; LUI shows Pre-run Flow test as inactive.
Problem:
8890 is not accepting download of Pre-run Flow test Action; LUI shows Pre-run Flow test as inactive.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Changing temperature setpoints of Intuvo zones while in constant flow mode causes flow setpoint to change rather than pressure setpoint.
Problem:
Changing temperature setpoints of Intuvo zones while in constant flow mode causes flow setpoint to change rather than pressure setpoint.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8890 GC Driver Maintenance goes 'Offline' in OLCDS instead of connecting.
Problem:
8890 GC Driver Maintenance goes 'Offline' in OLCDS instead of connecting.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8890 Injection Volume overrides in Sequence not working. This only occurs in the G4567A.
Problem:
8890 Injection Volume overrides in Sequence not working. This only occurs in the G4567A.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8890 running Prerun Flow test that fails, but set to continue aborts both run and sequence incorrectly.
Problem:
8890 running Prerun Flow test that fails, but set to continue aborts both run and sequence incorrectly.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Empower will not inject from 7890 sequence (sample set); holds at 'Waiting for Injection' (ALS injection only)
Problem:
Empower will not inject from 7890 sequence (sample set); holds at 'Waiting for Injection' (ALS injection only)
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Detector Evaluation missing from Intuvo GC Performance tree.
Problem:
Detector Evaluation missing from Intuvo GC Performance tree.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Intuvo - No "Not Ready (ignored)" messages for modules with readiness unchecked.
Problem:
Intuvo - No "Not Ready (ignored)" messages for modules with readiness unchecked.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Segmented column model that involves a MS transfer line heater is using the wrong temperature for the transfer line in the model.
Problem:
Segmented column model that involves a MS transfer line heater is using the wrong temperature for the transfer line in the model.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC6890: 'Can't reach this page' when opening help in GC Driver UI.
Problem:
Chromeleon: GC6890: 'Can't reach this page' when opening help in GC Driver UI.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Calculated Pressure for Relock is not updated for the 6890 in C.01.10.
Problem:
Calculated Pressure for Relock is not updated for the 6890 in C.01.10.
Temporary Solution:
Need to update manually.
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
Chromeleon: Empty GC error message audit trail entries.
Problem:
Chromeleon: Empty GC error message audit trail entries.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Aux EPC on OpenLab CDS. No flow actual value and setpoint displayed.
Problem:
Aux EPC on OpenLab CDS. No flow actual value and setpoint displayed.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Intuvo GC Driver Method Audit Trail includes entries for invalid 9000 Oven Slow Fan Enabled/Disabled.
Problem:
Intuvo GC Driver Method Audit Trail includes entries for invalid 9000 Oven Slow Fan Enabled/Disabled.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Function: GC Driver 3.0 SR2(3.0.652) cannot install on MT-ChemStation B.04.04 SP2 HF02.
Problem:
Function: GC Driver 3.0 SR2(3.0.652) cannot install on MT-ChemStation B.04.04 SP2 HF02.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8860: the Browser Interface under the linkage in Chinese system is in English.
Problem:
8860: the Browser Interface under the linkage in Chinese system is in English.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8860 MSD: there is no Diagnostic signals for MSD transfer line.
Problem:
8860 MSD: there is no Diagnostic signals for MSD transfer line.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8890: under Hydrogen sensor, click print calibration report, an error message pops up.
Problem:
8890: under Hydrogen sensor, click print calibration report, an error message pops up.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
8890 GC Driver Maintenance does not block or warn of incorrect values for Maintenance Column Length Values; entries revert.
Problem:
8890 GC Driver Maintenance does not block or warn of incorrect values for Maintenance Column Length Values; entries revert.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
68xx electrometer checkbox missing from acquisition method for ECD and uECD.
Problem:
68xx electrometer checkbox missing from acquisition method for ECD and uECD.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
The liner information in the acquisition report will not be changed after selecting a new liner and save the method.
Problem:
The liner information in the acquisition report will not be changed after selecting a new liner and save the method.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword: 78xx Driver
One-line Description:
Intuvo Prepare sent before AS Start after Missing Vial causes Run to Fail.
Problem:
When a vial is not found during a sample overlap (mode = Before End Of Run, time = 0.2 min) the driver sends a Prepare command before Start. Prepare should never be sent for AlS runs. This causes the GC to be stuck in the PreRun state without doing an injection.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: 78xx Driver
One-line Description:
7890 GSV injects before the load time has completed when using it with a MPV.
Problem:
7890 GSV injects before the load time has completed when using it with a MPV.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Error message displayed when launch workstation on 8890 with gas shutdown.
Problem:
Error message displayed when launch workstation on 8890 with gas shutdown.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC Driver CPU Consumption very high.
Problem:
Chromeleon: GC Driver CPU Consumption very high.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
ALS Error tray missing vial does not invoke response banner when used in overlap; sequence hangs and must be manually aborted. Skip either aborts or hangs.
Problem:
ALS Error tray missing vial does not invoke response banner when used in overlap; sequence hangs and must be manually aborted. Skip either aborts or hangs.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
8860 MSD: there is no MSD under GC Driver: Method\Readiness.
Problem:
8860 MSD: there is no MSD under GC Driver: Method\Readiness.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.0.199
Keyword: 78xx Driver
One-line Description:
6850 upgrading methods from classic driver to current Rapid Control driver issues.
Problem:
Create a method using the Classic driver with unique parameters. Load the method using the Rapid Control driver. The ALS parameters are not one to one.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
Run Method Error, The run was stopped by the instruments Stop button or Stop input.
Problem:
Run Method Error, The run was stopped by the instruments Stop button or Stop input. No stop input was given. The problem occurs when the MMI Cryo Times out.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
Unable to Apply Variable Plunger Speed Setpoints using MassHunter Acquisition.
Problem:
It's possible to click the cursor in the box, type in the desired inject dispense speed (in this case, 100 µL/min), and tab to the next field. However, when the okay or apply buttons are pushed, the plunger speed defaults back to the fast radio button selection and parameters, and the injection dispense speed reverts back to 6000µL/min.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
Instrument session for 6850 crashes.
Problem:
When trying to launch the instrument session, the UI disappears after showing that it connected.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
7890B Connection is unstable.
Problem:
When trying to connect to the instrument with OpenLab CDS the acquisition client connects and then disconnects repeatedly.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
Run Time Events are being sorted correctly.
Problem:
If a runtime event is entered for a time of 9 minutes and a second event at 110 minutes the events are re-ordered to show the 110 minute event first and the 9 minute event second.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
The windows event log will be filled with error message if software cannot be connected to the GC.
Problem:
If the software cannot be connected to the GC successfully after it is turned on, the windows event log will report that it cannot be connected to the GC in a 30-second cycle.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
Open LAB CDS 2.x: The logs will be overflow quickly when the software fails to connect to GC.
Problem:
Open LAB CDS 2.x: The logs will be overflow quickly when the software fails to connect to GC.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
GC back injector uses wrong injection volume (ICF/Chromeleon)
Problem:
GC back injector uses wrong injection volume (ICF/Chromeleon)
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
The decimal places of split ratio in method parameters and audit trail is different.
Problem:
We received an complaint from a customer that the decimal places of split ratio in method parameters and audit trail is different. This impacts their compliance audit.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
Save method popup displayed on 7890 GC after every run.
Problem:
The issue is currently reproduced on A.04.08 Update 05 setup with Agilent GC 3.1.199 installed. The issue is not observed with Agilent GC Drivers versions B.01.02, B.01.04, 3.0 SR1, and 3.0 SR2.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
6890 - Cannot set VI total flow to 1000 mL/min in the latest Driver. It is limited to 100 mL/min.
Problem:
6890 - Cannot set VI total flow to 1000 mL/min in the latest Driver. It is limited to 100 mL/min.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
[68xx] A column minimum temperature of 0 in the B.01.04 driver becomes -60 in the 3.1 ChemStation driver.
Problem:
A column minimum temperature of 0 in the B.01.04 driver becomes -60 in the 3.1 ChemStation driver.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
Object Reference error on powering off 8890 while connected in OLCDS 2.4.0.695
Problem:
Object Reference error on powering off 8890 while connected in OLCDS 2.4.0.695
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
Event table not in chronological order, not all events executed.
Problem:
When adding events to the event table, the items are displayed in 'string' order, not in order of time of the event. The result is that certain events are not executed during analysis.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.1.1
Keyword: 78xx Driver
One-line Description:
8890 Can't turn off PSD Purge Flow
Problem:
8890 Can't turn off PSD Purge Flow
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Instrument Status shows HS Comm as 'OFF' when it is not.
Problem:
Instrument Status shows HS Comm as 'OFF' when it is not.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Reset all Inlet EMFs for Intuvo 9000 within the GC Driver resets them all twice and creates dual log entries for all.
Problem:
Reset all Inlet EMFs for Intuvo 9000 within the GC Driver resets them all twice and creates dual log entries for all.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Collision cell gas reset to default is incorrect for 7250
Problem:
Collision cell gas reset to default is incorrect for 7250
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
GC Driver for SSL and MMI in Split and Pulsed Split modes: Total Flow lower limit should be septum purge + Column Flow + .1*Column flow.
Problem:
GC Driver for SSL and MMI in Split and Pulsed Split modes: Total Flow lower limit should be septum purge + Column Flow + .1*Column flow.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
8890 GC Driver for MMI in Solvent Vent mode: Vent Until time tooltip range incorrectly displays 0-999.99 min; should be 0 to Purge Time.
Problem:
8890 GC Driver for MMI in Solvent Vent mode: Vent Until time tooltip range incorrectly displays 0-999.99 min; should be 0 to Purge Time.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
8890 GC Driver Instrument Status shows only 'Test in Progress' for Pre-run Flow Test.
Problem:
8890 GC Driver Instrument Status shows only 'Test in Progress' for Pre-run Flow Test.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
[68xx] [OpenLAB CDS] during a run detailed status shows External Device not ready.
Problem:
[68xx] [OpenLAB CDS] during a run detailed status shows External Device not ready
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
8890 with MSD lost connection delays notification in Instrument Status for about 20 min.
Problem:
8890 with MSD lost connection delays notification in Instrument Status for about 20 min.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Chromeleon: Status shown as label in GC and GC ALS dashboard tile.
Problem:
Chromeleon: Status shown as label in GC and GC ALS dashboard tile. The fix is to show 'Offline' instead of 'ALS' when GC/ALS is offline
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC: redundant entry (Aux EPC 1,2,3.Aux EPC 1 N2.Pressure.Post Run = 0 [psi]) in audit trail and method report.
Problem:
Chromeleon: GC: redundant entry (Aux EPC 1,2,3.Aux EPC 1 N2.Pressure.Post Run = 0 [psi]) in audit trail and method report.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Purged packed liner not in database.
Problem:
Purged packed liner not in database.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Chromeleon: Intuvo: Inlet Split Flow not reported correctly in audit trail when editing online method.
Problem:
Chromeleon: Intuvo: Inlet Split Flow not reported correctly in audit trail when editing online method.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Migration Audit trail Log Incorrect entry is observed in Acquisition Method audit trail log for holdup time change for GC6890 imported method.
Problem:
Migration Audit trail Log Incorrect entry is observed in Acquisition Method audit trail log for holdup time change for GC6890 imported method.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
7890GC column injections are exaggerated in Asset Portal and LBI reports
Problem:
Exaggerated injection counts are a result of changing serialized columns. The injection count for the column are added to the daily injection counts
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
Cannot set the PCM post run flow.
Problem:
Cannot set the PCM post run flow.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC method wizard/offline editor: Liner selection not saved.
Problem:
Chromeleon: GC method wizard/offline editor: Liner selection not saved.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC: column description not reported correctly in method report / injection audit trail.
Problem:
Chromeleon: GC: column description not reported correctly in method report / injection audit trail.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC: Current column length (uncalibration results) not reported in method report/injection audit trail but only manufacturer specifications.
Problem:
Chromeleon: GC: Current column length (uncalibration results) not reported in method report/injection audit trail but only manufacturer specifications
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Maximum Split Ratio for the 6890 is incorrect.
Problem:
Maximum Split Ratio for the 6890 is incorrect.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
8860: SSZ inlet label should be SSL.
Problem:
8860: SSZ inlet label should be SSL.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
6890 - Makeup gas flow range is limited to 130 ml/min for Helium - should be 160.
Problem:
6890 - Makeup gas flow range is limited to 130 ml/min for Helium - should be 160.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Column Dimensions populated as zero from Install List in ChemStation and OpenLab CDS.
Problem:
Column Dimensions populated as zero from Install List in ChemStation and OpenLab CDS.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Label for Electrometer Only Detector is incorrect.
Problem:
Label for Electrometer Only Detector is incorrect.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Chromeleon: GC6850: Run progress bar sticks at the end of a 1-run-sequence.
Problem:
Chromeleon: GC6850: Run progress bar sticks at the end of a 1-run-sequence
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
6890 - Septum purge is not available on the Volatiles Inlet.
Problem:
6890 - Septum purge is not available on the Volatiles Inlet.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
7693 ALS Injection Speed setpoints are not reliable.
Problem:
7693 ALS Injection Speed setpoints are not reliable.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
8860: in DSA, G3520 transfer line should be replaced with G3449 transfer line, and temp ramping is not supported for HS transfer line and Nickel catalyst.
Problem:
8860: in DSA, G3520 transfer line should be replaced with G3449 transfer line, and temp ramping is not supported for HS transfer line and Nickel catalyst.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Intuvo 9000 GC instrument status displaying front/back module location.
Problem:
Intuvo 9000 GC instrument status displaying front/back module location. It has D1 and D2 positions.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Interactive method download on the GC Driver is very slow.
Problem:
Interactive method download on the GC Driver is very slow.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Sample overlap should not be allowed before the run ends if there are pre-run flow tests selected.
Problem:
Sample overlap should not be allowed before the run ends if there are pre-run flow tests selected.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
8890 to 7890 GC Parameters Throws Error "Attempt to download method to GC failed"
Problem:
8890 to 7890 GC Parameters Throws Error "Attempt to download method to GC failed"
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
[68xx][7683] Waste bottle usage for 7683A injector (G2613) is not handled in GC Driver.
Problem:
[68xx][7683] Waste bottle usage for 7683A injector (G2613) is not handled in GC Driver.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
7890 Instrument setup takes greater than 30 sec to open.
Problem:
7890 Instrument setup takes greater than 30 sec to open.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
NPD status does not have "Bead" displayed.
Problem:
NPD status does not have "Bead" displayed.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
8890 H2 sensor: calibration of the hydrogen sensor is not functional in the GC Driver.
Problem:
8890 H2 sensor: calibration of the hydrogen sensor is not functional in the GC Driver.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
6890-7673 the solvent saver volumes are shown but are not supported.
Problem:
6890-7673 the solvent saver volumes are shown but are not supported.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
[68xx]: <Fast> plunger speed in B.01.04 revision methods becomes <Variable> in 3.1 methods.
Problem:
[68xx]: <Fast> plunger speed in B.01.04 revision methods becomes <Variable> in 3.1 methods.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
[68xx] Split/splitless pneumatic setpoints do not transfer precisely from GC Drivers version B.01.04 to 3.1.
Problem:
[68xx] Split/splitless pneumatic setpoints do not transfer precisely from GC Drivers version B.01.04 to 3.1.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
| [68xx] Unable to get configuration if channel partner name contains non-ASCII characters.
Problem:
| [68xx] Unable to get configuration if channel partner name contains non-ASCII characters.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.4 SR1
Keyword: 78xx Driver
One-line Description:
Sequence can't run the second line after the injector moved from back inlet to front inlet.
Problem:
Sequence can't run the second line after the injector moved from back inlet to front inlet.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
"Hide Dual Injection Signal Assignment" is missing from the GC Driver signal settings.
Problem:
"Hide Dual Injection Signal Assignment" is missing from the GC Driver signal settings.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
6890 with Back ALS to 7683 tray fails to move vials: Sampler Error #146.
Problem:
6890 with Back ALS to 7683 tray fails to move vials: Sampler Error #146.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
ICF 2.6.30 with driver 3.1.206 does not show the 7820 dashboard.
Problem:
ICF 2.6.30 with driver 3.1.206 does not show the 7820 dashboard.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
OLCDS Method with Sample Prep method cannot resolve because dialog is hidden.
Problem:
OLCDS Method with Sample Prep method cannot resolve because dialog is hidden.
Temporary Solution:
Nnone at this time.
Fix Information:
Resolved in revision 3.4
Keyword: 78xx Driver
One-line Description:
Method\Config changing from Packed to Capillary type throws Unhandled Exception: 'Requested Value 'IOErr' was not found'
Problem:
Method\Config changing from Packed to Capillary type throws Unhandled Exception: 'Requested Value 'IOErr' was not found'
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
[68xx] Some data is not collected when the GC is started unexpectedly by remote or keypad start.
Problem:
[68xx] Some data is not collected when the GC is started unexpectedly by remote or keypad start.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: 78xx Driver
One-line Description:
Audit Trail does not track Sample Prep changes.
Problem:
Audit Trail does not track Sample Prep changes.
Temporary Solution:
None at this time.
Fix Information:
Resolved in revision 3.5
Keyword: 78xx Driver
One-line Description:
Russian - Solvent list in Solvent Vent Calculator is missing string for acetone in Russian.
Problem:
Russian - Solvent list in Solvent Vent Calculator is missing string for acetone in Russian.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
A single change in GC editor has been recorded for three times in Audi trail.
Problem:
A single change in GC editor has been recorded for three times in Audi trail.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
Pressure Flow calculator showing erratic behavior.
Problem:
Pressure Flow calculator showing erratic behavior. The user can change a setpoint and click several times into multiple different fields and the calculation may (not) happen.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
Many events were listed in Method Audit Trail after editing a few GC parameters.
Problem:
Many events were listed in Method Audit Trail after editing a few GC parameters.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
Method print does not specify Aux PCM mode.
Problem:
Method print does not specify Aux PCM mode.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
GC Driver shows invalid 'Modulation Enabled' and 'Valve Idle State'
Problem:
GC Driver shows invalid 'Modulation Enabled' and 'Valve Idle State'
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
Maintenance-> Column (Smart Key)->Time over maximum tempt./program maximum: Does not have unit of minute to pick.
Problem:
Maintenance-> Column (Smart Key)->Time over maximum tempt./program maximum: Does not have unit of minute to pick.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
8860: User defined EMF is not functional.
Problem:
8860: User defined EMF is not functional.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
6890 - Pressure Flow Calculator is not calculating.
Problem:
6890 - Pressure Flow Calculator is not calculating.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
Pressure/Flow calculator requires user to press [enter] to update value.
Problem:
Pressure/Flow calculator requires user to press [enter] to update value. Should automatically update.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
Multiple entries added to method audit trail when configuring valve.
Problem:
Multiple entries added to method audit trail when configuring valve. Should only have one entry.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
GC with no MSD having MSD vent method change during method download of unrelated settings.
Problem:
GC with no MSD having MSD vent method change during method download of unrelated settings.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
[68xx] CP gas names are not shown in method listing.
Problem:
[68xx] CP gas names are not shown in method listing. The 6850 and 6890 GCs allow custom gas names to be programmed for channel partners. These custom names appear in the method editor UI, but not in the method listing.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
Additional entries added to audit trail during acquisition method creation for GC.
Problem:
Additional entries added to audit trail during acquisition method creation for GC.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
[68xx] Keyboard is not locked during runs when that configuration option is chosen.
Problem:
[68xx] Keyboard is not locked during runs when that configuration option is chosen.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
GC Driver is not uploading signals from instrument.
Problem:
GC Driver is not uploading signals from instrument. Upload method from instrument and the signal is always loaded as a single test plot. This then disables blank evaluation settings because of a lack of detector signal.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
DriverSettings for Method Editor should not be a static variable.
Problem:
n/a
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
Pneumatics Control Mode On/Off incorrectly shown in method report.
Problem:
Pneumatics Control Mode On/Off incorrectly shown in method report.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.3
Keyword: 78xx Driver
One-line Description:
It is not possible to download the method to the GC. Driver 3.3.SR2.
Problem:
It is not possible to download the method to the GC. Driver 3.3.SR2.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.4 SR1
Keyword: 78xx Driver
One-line Description:
7890A: Shutdown events are not published to the software GC Status screen
Problem:
The thermal inlet shutdown is not reported in the software “Agilent GC Status” screen. Only the first event, which is 'not ready', is reported to the Agilent GC Status screen. The second event, which is the shutdown, is not displayed.
Temporary Solution:
n/a
Fix Information:
Fixed in driver revision 4.01. 7890A requires a minimum Firmware revision of A.01.12. The driver is included in the following datasystem packages: GC ChemStation B.04.03 DSP1 [52] OpenLab CDS EzChrom A.04.02 GCMSD ChemStation E.02.02
Keyword: 78xx Driver , 68xx Driver
One-line Description:
GC instrument Help page cannot be displayed
Problem:
Access to GC instrument HELP topics only available from the GC user interface
Temporary Solution:
GC help topics can be reached directly from the GC user interface
Fix Information:
n/a
Keyword: 78xx Driver , Agilent GC Driver
One-line Description:
7820 goes offline following inlet pressure shutdown and power cycle
Problem:
It was found that driver behavior was correct if the user turned off the GC while connected and waited for the data system to report that the GC had gone offline before turning the GC back on again, but the failure was reported if, while connected, the user turned off the GC and then turned it back on quickly enough that the driver didn't report the loss of connection.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers Version 3.2
Keyword: Acquisition
One-line Description:
68xx: Chromatogram for channel randomly offset, shifted
Problem:
In the GC Drivers 3.0 version, the chromatogram for the channel is shifted when a signal is saved which was not saved in the previous run using 68xx.
Temporary Solution:
n/a
Fix Information:
Resolved in GC driver 3.1.205.
Keyword: Agilent GC Driver
One-line Description:
88xx: Early (1.x) FW versions do not provide Available Signals so No Signals show in Editor
Problem:
Since the AllowableSignals array of the FixedConfiguration of the 8890 is absent, the GC "prunes" all of the possible signals from the generated list of available ones. Until the earlier FW is updated, the only solution is to let all of the potential signals be available, even those not supported by the 8890. If the user chooses an unsupported signal, the effect is as if a testplot were specified. This potentially affects 8860 and 9000, as well as 8890.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.3.68
Keyword: Agilent GC Driver
One-line Description:
Instrument goes offline after download the method.
Problem:
Loading and resolve the method. Then saving or saving as another method. When you try to download the method, instrument goes offline.
Temporary Solution:
n/a
Fix Information:
Resolved in version 3.3.68
Keyword: Agilent GC Driver
One-line Description:
Unable to download temperature setpoint to Gasifier II
Problem:
Unable to download temperature setpoint to Gasifier II. This is a driver issue only, the function works from the browser interface.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.3.70
Keyword: Agilent GC Driver
One-line Description:
Column information changed when load method for users without create new acquisition method privilege.
Problem:
Column information changed when load method for users without create new acquisition method privilege.
Temporary Solution:
n/a
Fix Information:
Resolved in 3.3.70
Keyword: Agilent GC Driver
One-line Description:
SSL total flow setting range changes to 200 mL/min intermittently with N2 Carrier configured.
Problem:
SSL total flow setting range changes to 200 mL/min intermittently with N2 Carrier configured. The configuration wasn't being updated properly when parts of the method were read only.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
If you double click on Steps box in Sample prep- .NET exception appears
Problem:
If you double click on Steps box in Sample prep- .NET exception appears
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
RTL Wizard Redo option is not working correctly.
Problem:
RTL Wizard Redo option is not working correctly.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
For the 78xx and 9000Intuvo GCs group: A warning message related to Easy Sample Prep will prompt.
Problem:
For the 78xx and 9000Intuvo GCs group: A warning message related to Easy Sample Prep will prompt.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
OLCDS Method with Sample Prep method will not resolve if a tower has been removed.
Problem:
OLCDS Method with Sample Prep method will not resolve if a tower has been removed.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
Sample Overlap and Pre-Run Flow test incompatible test in DSA not consistent with Browser UI and Touchscreen.
Problem:
Sample Overlap and Pre-Run Flow test incompatible test in DSA not consistent with Browser UI and Touchscreen.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
Could not enable Blank Evaluation for multiple detectors simultaneously.
Problem:
Could not enable Blank Evaluation for multiple detectors simultaneously.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
Change Blank evaluation tab in GC Driver method to read "Blank Evaluation".
Problem:
Change Blank evaluation tab in GC Driver method to read "Blank Evaluation".
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
Skip is grey when ALS Error dialog appears in Instrument Status advising that Tray is parked.
Problem:
Skip is grey when ALS Error dialog appears in Instrument Status advising that Tray is parked.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
Stop the Sequence does not work if Tray is Parked ALS Error Abort.
Problem:
Stop the Sequence does not work if Tray is Parked ALS Error Abort.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
8890 - A ramp is added to thermal zones which should not have ramps.
Problem:
8890 - A ramp is added to thermal zones which should not have ramps.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
Problem with NPD EMF
Problem:
This defect has an NPD detector EMF that isn't recognized by the GC Driver. Its label is "Applied bead current".
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
Strange content is displayed following error state.
Problem:
Strange content is displayed following error state.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
GC Driver Help for Detector includes old info about Subtract from Signal for Column Comp.
Problem:
GC Driver Help for Detector includes old info about Subtract from Signal for Column Comp
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
OpenLab CS menu bar Help has Column Compensation files only for 6850 and 6890.
Problem:
OpenLab CS menu bar Help has Column Compensation files only for 6850 and 6890.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
GC Status tooltips show NPD Open Bead error in all caps: 'Error condition: <GC_EVTLOG_NO_EVENT>
Problem:
GC Status tooltips show NPD Open Bead error in all caps: 'Error condition: <GC_EVTLOG_NO_EVENT>
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
6890 - Clicking on outlet pressure causes an unhandled exception.
Problem:
6890 - Clicking on outlet pressure causes an unhandled exception.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
Wrong GC column catalog information for CP9078.
Problem:
Wrong GC column catalog information for CP9078.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
Easy Sample Prep enabled on Chromeleon, puts message into log.
Problem:
Easy Sample Prep enabled on Chromeleon, puts message into log.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
ICF: Implementation doesn't correctly handle multiple selections of same signal.
Problem:
ICF: Implementation doesn't correctly handle multiple selections of same signal.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
ICF: Change Prep Run on Manual Request to be in Method Screen as "Automatic Prep Run".
Problem:
ICF: Change Prep Run on Manual Request to be in Method Screen as "Automatic Prep Run".
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
3.3 Released GC driver will not run pretreatment method in Bronco sequence.
Problem:
3.3 Released GC driver will not run pretreatment method in Bronco sequence.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
Column information cannot be modified on OpenLab CDS after Smart key was removed.
Problem:
Column information cannot be modified on OpenLab CDS after Smart key was removed.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
Function: Symantec antivirus protection happens on Chrome or new Edge browser.
Problem:
Function: Symantec antivirus protection happens on Chrome or new Edge browser.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
Column thickness cannot be changed to 0.01 um in EMPOWER with new driver resulting in retention time changes.
Problem:
Column thickness cannot be changed to 0.01 um in EMPOWER with new driver (Agilent ICF v3.2 + Agilent A7890 GC 2.6 Update 2) resulting in retention time changes.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
8890, not possible to set the column thickness to 0.05uM.
Problem:
8890, not possible to set the column thickness to 0.05uM.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
7820 uECD: new settings can't upload from the soft keyboard to software correctly.
Problem:
7820 uECD: new settings can't upload from the soft keyboard to software correctly.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
PCM D can't be controlled on 8890 or software.
Problem:
PCM D can't be controlled on 8890 or software.
Temporary Solution:
The fix is to change to PCM C.
Fix Information:
Resolved in revision 3.4
Keyword: Agilent GC Driver
One-line Description:
Enable use of Peak Evaluation for MassHunter, EZChrom, and ICF
Problem:
Enable use of Peak Evaluation for MassHunter, EZChrom, and ICF
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.4 Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Signal Association for Intuvo should be -1
Problem:
Signal Association for Intuvo should be -1
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.4 SR1
Keyword: Agilent GC Driver
One-line Description:
Duplicate Signal Selection(s) removed from method" pops up several times.
Problem:
Duplicate Signal Selection(s) removed from method" pops up several times.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.4 SR1
Keyword: Agilent GC Driver
One-line Description:
Mixed ALS and Blank Runs
Problem:
EZChrom Elite will send a PerformInjection call for an External run. This PerformInjection call will look like a blank run, so the driver and firmware would transition automatically into a run state. This is incorrect as the firmware should instead wait for a an external trigger, initially this check was done for all platforms, however it was found that since ICF is incapable of sending the InjectionLocation as part of DownloadSettings DownloadInfo m_isExternalRun would be set to true for all runs. For almost all runs this is not a problem, but in the case of a mixed run with 2 injectors 1 specifying a sample and an injection volume and the other specifying a sample but a 0 injection volume the system would behave incorrectly the sample with a 0 injection volume was not properly considered a blank run and was sent to the firmware. This caused the vial to be prepped and then an error would occur as the tower firmware would reject the injection program. See defects 293462 for the initial EZChrom Elite issue.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.4 SR1
Keyword: Agilent GC Driver
One-line Description:
8890 - Solvent Mode changes are not tracked in the Audit Trail.
Problem:
8890 - Solvent Mode changes are not tracked in the Audit Trail.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.4 SR1
Keyword: Agilent GC Driver
One-line Description:
LTM temperature setpoint missing from subway map
Problem:
LTM temperature setpoint missing from subway map
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.4 SR1
Keyword: Agilent GC Driver
One-line Description:
OI 5630 with MH 10 not compatible.
Problem:
OI 5630 with MH 10 not compatible.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.4 SR1
Keyword: Agilent GC Driver
One-line Description:
Unable to set the split ratio when using a VI.
Problem:
Unable to set the split ratio when using a VI.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.4 SR1
Keyword: Agilent GC Driver
One-line Description:
MassHunter: combination of GC driver with sandwich mode injections does not use sandwich turret locations using sequence keywords.
Problem:
MassHunter: combination of GC driver with sandwich mode injections does not use sandwich turret locations using sequence keywords.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.4 SR1
Keyword: Agilent GC Driver
One-line Description:
Dashboard shows status 'Offline' while 'Doing Sample Prep'.
Problem:
Dashboard shows status 'Offline' while 'Doing Sample Prep'.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.4 SR1
Keyword: Agilent GC Driver
One-line Description:
Easy SamplePrep aborts sequence invalidly: Resource By Use (or By Volume) Chemical Resource is not available in layout.
Problem:
Easy SamplePrep aborts sequence invalidly: Resource By Use (or By Volume) Chemical Resource is not available in layout.
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.4 SR1
Keyword: Agilent GC Driver
One-line Description:
Add Online Editor to Dashboard for Chromeleon/ICF
Problem:
Add Online Editor to Dashboard for Chromeleon/ICF
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.4 SR1
Keyword: Agilent GC Driver
One-line Description:
SamplePrep Pretreatment cannot open in MH 10.0 on 8890; 'Object Reference not set to an instance of an object'
Problem:
SamplePrep Pretreatment cannot open in MH 10.0 on 8890; 'Object Reference not set to an instance of an object'
Temporary Solution:
n/a
Fix Information:
Resolved in GC Drivers version 3.4 SR1
Keyword: Agilent GC Driver
One-line Description:
Move resource layout of easy sample prep to a new location.
Problem:
Move resource layout of easy sample prep to a new location.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
8890 does not log any Carrier Gas Clean Filter Maintenance dismissals or completions to Activity Log.
Problem:
8890 does not log any Carrier Gas Clean Filter Maintenance dismissals or completions to Activity Log.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Renaming detector from Firmware Update Utility does not display updated name in the GC Driver.
Problem:
Renaming detector from Firmware Update Utility does not display updated name in the GC Driver.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Aux Heater Parameters Not Transferring Correctly from 5977B/8890 to 5977A/7890B.
Problem:
Aux Heater Parameters Not Transferring Correctly from 5977B/8890 to 5977A/7890B.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Gas Clean Filter: ChemStation Maintenance Log Refresh Button did not seem to work for Gas Clean Filter.
Problem:
Gas Clean Filter: ChemStation Maintenance Log Refresh Button did not seem to work for Gas Clean Filter.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Sample name of Back injection not displayed in the Browser User Interface for a Dual Injection sequence.
Problem:
Sample name of Back injection not displayed in the Browser User Interface for a Dual Injection sequence.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
8890 Incorrect Audit Trail entry if replace Aux PCM by PCM to connect to column 2 inlet.
Problem:
8890 Incorrect Audit Trail entry if replace Aux PCM by PCM to connect to column 2 inlet.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
6890 - Runtime for Preview Run is not 9999 but uses the method runtime.
Problem:
6890 - Runtime for Preview Run is not 9999 but uses the method runtime. Empower uses the preview run for monitoring the baseline. The runtime for a preview run is taken from the method runtime and not 9999 like it is for the 7890 (see TT 291784) This causes the monitor/preview run to end prematurely.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Peak Evaluation - "Compare reference chromatogram with" drop-down list shown in DSA should be filtered to include only detector signals of the same type as the reference chromatogram.
Problem:
Peak Evaluation - "Compare reference chromatogram with" drop-down list shown in DSA should be filtered to include only detector signals of the same type as the reference chromatogram.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Standalone Assembly for Exceptions Support.
Problem:
Standalone Assembly for Exceptions Support.
Temporary Solution:
The GC driver needs to know about all of the possible exceptions that can be raised by the instrument so that it can display properly translated messages to the user.
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
6890 Method Editor: Signals Panel Partial Data Collection fields allow Start and End times to be equal.
Problem:
6890 Method Editor: Signals Panel Partial Data Collection fields allow Start and End times to be equal.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
8890 Data System Maintenance Log is inconsistent with browser Maintenance Log.
Problem:
8890 Data System Maintenance Log is inconsistent with browser Maintenance Log.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Sometimes the signal references in the DSA are null.
Problem:
Sometimes the signal references in the DSA are null.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Drivers to detect that the drivers installed on the system are consistent revisions.
Problem:
Drivers to detect that the drivers installed on the system are consistent revisions.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Get Diagnostic Reports - New Report is not generated when the Description includes a carriage return.
Problem:
Get Diagnostic Reports - New Report is not generated when the Description includes a carriage return.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Inconsistent nomenclature between the Browser UI and the Driver for the Gather Logs function.
Problem:
Inconsistent nomenclature between the Browser UI and the Driver for the Gather Logs function.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Function: Easy sample prep does not have enough activity log for 8890.
Problem:
Function: Easy sample prep does not have enough activity log for 8890.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Cosmetic error happens on 7890 Sample Prep Editor "move vials" from position and To position dropdown list.
Problem:
Cosmetic error happens on 7890 Sample Prep Editor "move vials" from position and To position dropdown list.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Peak Evaluation still enabled after set signal timed event with the signal.
Problem:
Peak Evaluation still enabled after set signal timed event with the signal.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
No entry display in maintenance log.
Problem:
No entry display in maintenance log. Go to Maintenance>EMF, reset some parameters EMF, check maintenance log, no entry added.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Function: Peak evaluation message does not give enough information.
Problem:
Function: Peak evaluation message does not give enough information. Should add: "Creating /Setting up Reference chromatogram should be done by Browser UI. For details, please see online help".
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
There is not any way to print the Easy Sample Prep Method directly.
Problem:
There is not any way to print the Easy Sample Prep Method directly.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Pre-Run Flow Test. Set Action on Failure: Continue/Abort option not applied to instrument.
Problem:
Pre-Run Flow Test. Set Action on Failure: Continue/Abort option not applied to instrument.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Selector: The selector parameters cannot download to GC correctly.
Problem:
Selector: The selector parameters cannot download to GC correctly.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Text in GC Driver about running Peak Evaluation is misleading, incomplete.
Problem:
Text in GC Driver about running Peak Evaluation is misleading, incomplete.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
MS requests audit trail support for PreTreatment method.
Problem:
MS requests audit trail support for PreTreatment method.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Injection occurs immediately before pre-injection dwell time has expired.
Problem:
Injection occurs immediately before pre-injection dwell time has expired.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
8255 Detector gases not available for runtime event in CDS 2.X but is available in OLCDS C.01.10.
Problem:
8255 Detector gases not available for runtime event in CDS 2.X but is available in OLCDS C.01.10
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
ICF won't start ALS runs on 8890 if Prep Run on Manual Request is checked.
Problem:
ICF won't start ALS runs on 8890 if Prep Run on Manual Request is checked.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Erroneous barcode reader found/not found configuration mismatch.
Problem:
Erroneous barcode reader found/not found configuration mismatch. A configuration mismatch error was observed when running a sequence. The error was that the barcode reader was missing, despite no barcode reader being installed.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
GC sequence interrupted with acquisitionserver.exe crash.
Problem:
GC sequence interrupted with acquisitionserver.exe crash. There should be an entry logged in activity log for communication error.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Strange display in status if FID flame out. (Chinese)
Problem:
Strange display in status if FID flame out. (Chinese)
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
7820: FPD+ EPR flame on/off can be controlled in ChemStation.
Problem:
7820: FPD+ EPR flame on/off can be controlled in ChemStation.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Method fails to start with configuration mismatch for column temperature.
Problem:
Method fails to start with configuration mismatch for column temperature.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
8890 - Real Time plot does not show the correct signal in OpenLab ChemStation C.01.10.
Problem:
8890 - Real Time plot does not show the correct signal in OpenLab ChemStation C.01.10.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.5
Keyword: Agilent GC Driver
One-line Description:
Dashboard is not created when instrument is launched on C.01.08.210
Problem:
Dashboard is not created when instrument is launched on C.01.08.210
Temporary Solution:
Close the pop-up window and continue. This is a cosmetic issue.
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
External sampler sequences can continue after loss of the data signal during acquisition of the chromatogram.
Problem:
External samplers control the sequence timing and will continue to execute as long as the GC run ends and the system becomes ready for the next injection in the sequence. The sequence should stop when the data system notices that the data from the signals is no longer being acquired. This failure can happen due to the external sampler controlling the sequence and not getting a signal from the data system that a problem has occurred. Integrated samplers such as an ALS will not have this issue due to the data system controlling the sequence.
Temporary Solution:
None.
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Can not select chemical resources on sample prep.
Problem:
Can not select chemical resources on sample prep. Some customers have a desire to add high boiling solvents and samples to empty vials or to do a syringe wash.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Handling of unexpected closure of signal socket needs to be improved.
Problem:
In the current implementation, if a signal socket is closed, no further action is taken. The closing may be because that signal is no longer desired (all of the data for an analysis has been sent, or the assignment of the signals to be monitored has changed because of a method download), but it may also be the result of a network problem which prevents the signal packets from reaching the driver. These cases need to be distinguished. If the closing of the signal socket was not intended, appropriate action should be taken by the GC Driver.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
8890 run time events limited.
Problem:
The number of 8890 run time events allowed is very limited.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
3rd Party CDS - Chromeleon IntegrationCHRO-3635 518504 - Method download failed.
Problem:
3rd Party CDS - Chromeleon IntegrationCHRO-3635 518504 - Method download failed.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Data systems that don't support Blank Evaluation log references to it not being a Blank type when checked in Browser
Problem:
Data systems that don't support Blank Evaluation log references to it not being a Blank type when checked in Browser.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Bad display of status from earlier versions of the Client and Server controllers.
Problem:
Bad display of status from earlier versions of the Client and Server controllers.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Override max temp’ parameter change following the previous method setting.
Problem:
Override max temp’ parameter change following the previous method setting. This is caused by SW compatibility issue in OL2.5.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Chromeleon - 8697: Instrument configuration window - 8697 HS is missing in the heading.
Problem:
Chromeleon - 8697: Instrument configuration window - 8697 HS is missing in the heading.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Easy SamplePrep Help needs to cover new preheating operation available in the Add step.
Problem:
Easy SamplePrep Help needs to cover new preheating operation available in the Add step.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
GC Driver mistranslation happened on LPU.
Problem:
GC Driver mistranslation happened on LPU.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Chromeleon: HS 7697 - Tray should be removed from Status UI.
Problem:
Chromeleon: HSS 7697 - Tray should be removed from Status UI
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Chromeleon: Disconnect/Connect Dual GC - status of one instrument remained offline.
Problem:
Chromeleon: Disconnect/Connect Dual GC - status of one instrument remained offline
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
An error occurs when trying to set a wash step.
Problem:
An error occurs when trying to set a sample prep wash step.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
It is not possible to set the heated solvent to be discharged into the waste liquid vial.
Problem:
It is not possible to set the heated solvent to be discharged into the waste liquid vial.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Inlet pressure inconsistent between Inlet and Columns tab.
Problem:
Inlet pressure inconsistent between Inlet and Columns tab. Cannot change the pressure on inlet tab.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
RTL Wizard update to the pressure in the method are not being saved.
Problem:
RTL Wizard update to the pressure in the method are not being saved.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
MassHunter: Resolved Method still reports it is Inconsistent with the GC.
Problem:
MassHunter: Resolved Method still reports it is Inconsistent with the GC
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
VL Licensing problem with 8697 Headspace connected to a GC.
Problem:
VL Licensing problem with 8697 Headspace connected to a GC.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
RTL Wizard is not correctly calculating the pressure.
Problem:
RTL Wizard is not correctly calculating the pressure for the second pressure source when the first column is an uncoated precolumn.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Method cannot be downloaded to GC for Sequence use after method resolution.
Problem:
Method cannot be downloaded to GC for Sequence use after method resolution.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Add Controller version to DSA Configuration and Reporting
Problem:
Add Controller version to DSA Configuration and Reporting.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
VL license does not support 8860-8697 instrument
Problem:
VL license does not support 8860-8697 instrument.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.5.132 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Editing a resource in ESP Resource layout does not block from selecting another resource with advisory to replace or discard.
Problem:
Editing a resource in ESP Resource layout does not block from selecting another resource with advisory to replace or discard. Clicking on a vial allocated to a different resource will no longer switch to editing that resource if an edit is in progress. Selecting a range will ignore any vials in that range that already belong to another resource.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
Post Run Backflush diagram is limited to splitting to 3 columns, 8890 will support splitting up to four columns.
Problem:
Post Run Backflush diagram is limited to splitting to 3 columns, 8890 will support splitting up to four columns.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
NCD for 8890: EMF counter (Quartz Tube) did not reset in ChemStation and counter not advancing.
Problem:
NCD for 8890: EMF counter (Quartz Tube) did not reset in ChemStation and counter not advancing.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
8697 Add support for autoconfiguration to for GC/HS drivers.
Problem:
8697 Add support for autoconfiguration to for GC/HS drivers.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
SCD Burner Pressure Actual diagnostic signal is not available.
Problem:
SCD Burner Pressure Actual diagnostic signal is not available.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
New drop-down is not obviously and list not display completely if resource name is long.
Problem:
New drop-down is not obviously and list not display completely if resource name is long.
Temporary Solution:
n/a
Fix Information:
This only happens on High DPI screens.
Keyword: Agilent GC Driver
One-line Description:
Could not open Sample prep in Bronco 10.0 SR2.
Problem:
Could not open Sample prep in Bronco 10.0 SR2.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
No Unit Model #, Unit Serial # and Firmware version for Gasifier under Method Edit\Configuration.
Problem:
No Unit Model #, Unit Serial # and Firmware version for Gasifier under Method Edit\Configuration.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
Extend run time should be disabled during pre-run.
Problem:
Extend run time should be disabled during pre-run.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
6890 GC Driver should not allow to download during sample/sequence running.
Problem:
6890 GC Driver should not allow to download during sample/sequence running.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
Configuration Changed Messages in CDS2 Activity Log.
Problem:
Configuration Changed Messages in CDS2 Activity Log.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
7820: Instrument goes offline if download method from data system to instrument when SSL inlet shutdown.
Problem:
7820: Instrument goes offline if download method from data system to instrument when SSL inlet shutdown.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
Message indicating failure of first connection attempt is not sent to logbook.
Problem:
Message indicating failure of first connection attempt is not sent to logbook.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
8697 GC firmware version written to binary OLCS .ch data files is often incorrect.
Problem:
8697 GC firmware version written to binary OLCS .ch data files is often incorrect.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
GCMS MassHunter: Offline Method Editor does not show 88xx/9000 Detectors.
Problem:
GCMS MassHunter: Offline Method Editor does not show 88xx/9000 Detectors.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
8697 8890 HS Readiness unchecked does not allow Run to start and prep.
Problem:
8697 8890 HS Readiness unchecked does not allow Run to start and prep.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
Easy Sequence is not adding anything to the ChemStation Run Queue.
Problem:
Easy Sequence is not adding anything to the ChemStation Run Queue.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
MassHunter 10.1 Pretreatment ALS Error 250 causes Unhandled Exception; UI completely disappears.
Problem:
MassHunter 10.1 Pretreatment ALS Error 250 causes Unhandled Exception; UI completely disappears.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
Tool Tip for Ramp flow shows -1250ml/min to 1250ml/min as the limits for the column flow.
Problem:
Tool Tip for Ramp flow shows -1250ml/min to 1250ml/min as the limits for the column flow.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
88x0 ALS Error Pause/Stop on missing vial or ALS door open in MH results in Application Error.
Problem:
88x0 ALS Error Pause/Stop on missing vial or ALS door open in MH results in Application Error: Faulting application name: msinsctl.exe; UI disappears.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
8890 VI (split vent plumbed) in Splitless mode does not deactivate Total Flow.
Problem:
8890 VI (split vent plumbed) in Splitless mode does not deactivate Total Flow.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
GC Driver Maintenance shows 8697 configured to Back as 'Front headspace'.
Problem:
GC Driver Maintenance shows 8697 configured to Back as 'Front headspace'.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
Request to count PAL injections on EMF interface.
Problem:
Request to count PAL injections on EMF interface.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
ICF and Waters Dashboard incorrectly show 8697 'running' (blue) when ALS or Valve injections are made.
Problem:
ICF and Waters Dashboard incorrectly show 8697 'running' (blue) when ALS or Valve injections are made.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
Help should expand Easy Sample Prep Select step to advise that Dual Simultaneous Injection may be required.
Problem:
Help should expand Easy Sample Prep Select step to advise that Dual Simultaneous Injection may be required.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
Name of connection truncated on the 7890 GC display with newer GC Driver version.
Problem:
Name of connection truncated on the 7890 GC display with newer GC Driver version.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
Intuvo 9000 and 88x0 Browser Links Should be hidden if they are not browsable.
Problem:
Intuvo 9000 and 88x0 Browser Links Should be hidden if they are not browsable.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
8890 Sequence aborted, lost connection with instrument.
Problem:
8890 Sequence aborted, lost connection with instrument.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
Impossible to share the GC column inventory between clients in Japanese OpenLab CDS.
Problem:
Impossible to share the GC column inventory between clients in Japanese OpenLab CDS.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
6890 doesn't prep for manual injection in Chromeleon.
Problem:
6890 doesn't prep for manual injection in Chromeleon.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword: Agilent GC Driver
One-line Description:
Missing Acquisition method parameters in Data Analysis and report.
Problem:
Missing Acquisition method parameters in Data Analysis and report.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
Heated by Valve Box is not recognized by the 8890.
Problem:
Heated by Valve Box is not recognized by the 8890.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
ICF will not start G1888 on 6890, no matter whether Prep Run on Manual Request is checked or not.
Problem:
ICF will not start G1888 on 6890, no matter whether Prep Run on Manual Request is checked or not.
Temporary Solution:
none
Fix Information:
Resolved in revision 3.7
Keyword: Agilent GC Driver
One-line Description:
Acquisition Method audit trail has issue.
Problem:
Acquisition Method audit trail has issue.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
Detector Signal Name change causing customer to have to recalibrate.
Problem:
Detector Signal Name change causing customer to have to recalibrate.
Temporary Solution:
Recalibrate using new "Detector Signal Name".
Fix Information:
n/a
Keyword: Agilent GC Driver
One-line Description:
MassHunter 10.1.51.1 SR1 throws 'Unhandled Exception: Unable to upload the configuration from the GC' following an online reboot from Feature Selection.
Problem:
MassHunter 10.1.51.1 SR1 throws 'Unhandled Exception: Unable to upload the configuration from the GC' following an online reboot from Feature Selection
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
6890N Incorrect Signal Event description.
Problem:
6890N Incorrect Signal Event description.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.6.181
Keyword: Agilent GC Driver
One-line Description:
Chromeleon: GC: Missing Parameters in GC8890 and GC6890 configuration report
Problem:
Chromeleon: GC: Missing Parameters in GC8890 and GC6890 configuration report.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword: Agilent GC Driver
One-line Description:
Chromeleon: Intuvo: Inconsistency in Guard Chip reporting.
Problem:
Chromeleon: Intuvo: Inconsistency in Guard Chip reporting.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword: Agilent GC Driver
One-line Description:
Edit Sleep/Wake Methods' 'copy from Active method' does not upload He Conservation gas types correctly into Columns module list.
Problem:
Edit Sleep/Wake Methods' 'copy from Active method' does not upload He Conservation gas types correctly into Columns module list.
Temporary Solution:
This issue is just a display issue as the gasses are correctly changed when the sleep and wake methods are applied.
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
8890 help for 88xx Peak Evaluation can't display correctly.
Problem:
8890 help for 88xx Peak Evaluation can't display correctly.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword: Agilent GC Driver
One-line Description:
GC Driver Keeps asking the user to Save the SCD Method.
Problem:
GC Driver Keeps asking the user to Save the SCD Method. This is due to small changes in the vacuum reading changing the column pressure setpoint to maintain the column flow.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7
Keyword: Agilent GC Driver
One-line Description:
MS EMF events logged to logbook whenever an EMF threshold is changed,
Problem:
MS EMF events logged to logbook whenever an EMF threshold is changed, just reporting the value and not whether the threshold is on or off.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7.1
Keyword: Agilent GC Driver
One-line Description:
PSD Purge Flow Value is not retained for the Primary Column when a splitter is installed.
Problem:
PSD Purge Flow Value is not retained for the Primary Column when a splitter is installed.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7.1
Keyword: Agilent GC Driver
One-line Description:
GC Driver errors when running a sequence in MassHunter 10.2.
Problem:
GC Driver errors when running a sequence in MassHunter 10.2. There is an issue with running methods with different valve configurations in a sequence
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7.1
Keyword: Agilent GC Driver
One-line Description:
GC driver downloading settings throw exception about column even column model is correct on 8890 GC.
Problem:
GC driver downloading settings throw exception about column even column model is correct on 8890 GC.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7.1
Keyword: Agilent GC Driver
One-line Description:
Method information for Column 5 provides incorrect column flow information.
Problem:
Method information for Column 5 provides incorrect column flow information.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.7.1
Keyword: Agilent GC Driver
One-line Description:
In OpenLab ChemStation C.01.11 with released driver 3.7, Peak Evaluation is not showing.
Problem:
In OpenLab ChemStation C.01.11 with released driver 3.7, Peak Evaluation is not showing.
Temporary Solution:
n/a
Fix Information:
Fixed in release 3.7.195
Keyword: Agilent GC Driver
One-line Description:
Intuvo 9000 to Intuvo 9000 method load does not carry some settings.
Problem:
Intuvo to Intuvo method load does not carry Sample overlap mode, Oven Max temp and Oven Max Temp Override settings.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Loading 7890 method on Intuvo invokes method resolution and fails.
Problem:
Loading 7890 method on Intuvo invokes method resolution and fails. The only two buttons are "resolve" or "use default settings". Clicking resolve brings up a window saying the method is not resolvable
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
8890 GC Driver does not invoke method resolution when VI Split Vent mode is inconsistent with GC.
Problem:
8890 GC Driver does not invoke method resolution when VI Split Vent mode is inconsistent with GC.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Oven temperature program will be overwritten by current GC method when opened an old method existed.
Problem:
Oven temperature program will be overwritten by current GC method when opened an old method existed.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Acquisition Parameter Migration from 7890/9000 to 8890 with FID in different locations is 'Not Resolvable'.
Problem:
Acquisition Parameter Migration from 7890/9000 to 8890 with FID in different locations is 'Not Resolvable"' nor is going the other way, 8890 to 7890/9000
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Acquisition methods that require manual resolution do not have diagnostics test plot signal set to save.
Problem:
Acquisition methods that require manual resolution do not have diagnostics test plot signal set to save when the original method did have it set to save.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
The ALS Error Action is not included in Method Resolution.
Problem:
The ALS Error Action is not included in Method Resolution.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Peak Evaluation parameters do not carry over with data system method when used on a second instrument.
Problem:
Peak Evaluation parameters do not carry over with data system method when used on a second instrument, possibly due to method resolution.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Input boxes in the acquisition method window are overlapping and very difficult to read/select.
Problem:
Input boxes in the acquisition method window are overlapping and very difficult to read/select.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: Agilent GC Driver
One-line Description:
The Headspace checkout sample should be added in Detector Evaluation as a Checkout Sample choice.
Problem:
The Headspace checkout sample should be added in Detector Evaluation as a Checkout Sample choice.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Easy Sample Prep: Truncation on "Edit wash step" panel.
Problem:
Easy Sample Prep: Truncation on "Edit wash step" panel.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: Agilent GC Driver
One-line Description:
Hydrogen shutdown flame out event not sent to CDS.
Problem:
Hydrogen shutdown flame out event not sent to CDS. FID Flameout: Waters reports that with zero air, the error is seen on the front panel & in Empower But when Hydrogen is shut down, then the error is only seen on the front panel. Not in Empower. It seems this particular event is not sent to ICF / the CDS.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
8967: Empower does not offer Headspace Checkout Sample for Detector Evaluation.
Problem:
8967: Empower does not offer Headspace Checkout Sample for Detector Evaluation.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
ICF 3.0.37 Instrument Log shows nothing about disabling/enabling Feature Selections.
Problem:
ICF 3.0.37 Instrument Log shows nothing about disabling/enabling Feature Selections.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
7820 fails to download method to instrument.
Problem:
7820 GC's is failing to download method to instrument. Run aborts then instrument goes offline then online again.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Long Analysis Error, multiple: object reference not set to an instance of an object.
Problem:
Long Analysis Error, multiple: object reference not set to an instance of an object.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Standalone GC Method Translator- Lower temperature limit does not match limit in the GC Driver.
Problem:
Standalone GC Method Translator- Lower temperature limit does not match limit in the 3.7.149 Driver on CDS 2.7.0.600.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
7890 & 7820: An error message pops up after unplugging ALS cable from 7890 or 7820 GC.
Problem:
7890 & 7820: An error message "object reference not set to an instance of an object" pops up after unplugging ALS cable from 7890 or 7820 GC.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Warning – Easy SamplePrep Initialized; resource use and reservations were reset to zero.
Problem:
Warning – Easy SamplePrep Initialized; resource use and reservations were reset to zero. Customer is complaining about a warning message every time they start the OpenLab ChemStation C.01.10.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
ICF: Upon GC Config with unused IP: No Error message and mouse shows busy.
Problem:
ICF: Upon GC Config with unused IP: No Error message and mouse shows busy.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
GC calculator: No error happens when value entered out of limits on pressure flow calculator.
Problem:
GC calculator: No error happens when value entered out of limits on pressure flow calculator.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
GC Calculator: Method translator window does not display completely.
Problem:
GC Calculator: Method translator window does not display completely.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Instrument Status difference in how the versions are referenced: DSA Controller Version vs. Driver Version.
Problem:
Instrument Status difference in how the versions are referenced: DSA Controller Version vs. Driver Version.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Running HS method from ICF aborts with Exception.
Problem:
Running HS method from ICF aborts with Exception; Browser sequence log shows completely different, unrelated method running.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Chromeleon: with GC Drivers 3.7.178 and 3.3.161 not able to configure GCs.
Problem:
Chromeleon: with GC Drivers 3.7.178 and 3.3.161 not able to configure GCs.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
ICF: Online method Editor is still editable after denial of permission for editing method.
Problem:
ICF: Online method Editor is still editable after denial of permission for editing method
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Application hangs opening method translator. (on low resolution monitors)
Problem:
Application hangs opening method translator. (on low resolution monitors)
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Resource Library dialog is not working correctly.
Problem:
Resource Library dialog is not working correctly,
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
ICF: Raise Feature Selection Log messages before reboot.
Problem:
ICF: Raise Feature Selection Log messages before reboot.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Addition of 7000E and 7010C to CC EPC Flow Reset to Defaults.
Problem:
The new 7000E and 7010C do not have new default flow rates but the UI should be updated to have the 7000E and 7010C listed.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Easy SamplePrep Resource Library will not save any changes.
Problem:
Easy SamplePrep Resource Library will not save any changes.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
GC Standalone Vapor Volume Calculator - Changing units from bar to psi zeroes inlet pressure.
Problem:
GC Standalone Vapor Volume Calculator - Changing units from bar to psi zeroes inlet pressure. With pressure units radio button bar selected, select the psi radio button. The Inlet Pressure is set to 0.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
HydroInert Ion Source collision gas flow defaults needed for 7000E.
Problem:
HydroInert Ion Source collision gas flow defaults needed for 7000E. When Hydrogen carrier gas is used no Quench gas is required from the collision cell EPC, only Collision gas.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
ICF: Backward Compatibility Issue with old GC/HSS Method.
Problem:
ICF: Backward Compatibility Issue with old GC/HSS Method.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Waters wants to have the driver version to be reported and to be saved with every result set.
Problem:
Waters wants to have the driver version to be reported and to be saved with every result set.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Postrun entry missing from GC run.
Problem:
Postrun entry missing from GC run.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Pressure Off/On run table event is not included in Help.
Problem:
Pressure Off/On run table event is not included in Help.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Error occurred in Manual resolution wizard for GC.
Problem:
Error occurred in Manual resolution wizard for GC.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Maintenance does not populate EMF Thresholds via 'Set default recommended values for limits'.
Problem:
Maintenance does not populate EMF Thresholds via 'Set default recommended values for limits'.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
7890B compare of calibrated length needs to use less precision.
Problem:
7890B compare of calibrated length needs to use less precision.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Method Resolution Wizard does not work on C.01.10, LTS01.11 across different GC types.
Problem:
Method Resolution Wizard does not work on C.01.10, LTS01.11 across different GC types.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.8.218
Keyword: Agilent GC Driver
One-line Description:
Peak Evaluation: Update reference chromatogram uses current method instead of RefCchrom method.
Problem:
Peak Evaluation: Update reference chromatogram uses current method instead of Reference Chromatogram method.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
"Configuration" section in GC's acquisition method shall be permission controlled.
Problem:
"Configuration" section in GC's acquisition method shall be permission controlled.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Pressure Flow Calculator help need update to consistent with actual program.
Problem:
Pressure Flow Calculator help need update to consistent with actual program.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
EMF threshold values change when disabling and reenabling warning or service due.
Problem:
EMF threshold values change when disabling and reenabling warning or service due.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Add Column EMF Injections Since Last Trim.
Problem:
Add Column EMF Injections Since Last Trim.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Peak Evaluation - Advanced limits shouldn't allow comparison peak to be the same as selected compound name.
Problem:
Peak Evaluation - Advanced limits shouldn't allow comparison peak to be the same as selected compound name.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Peak Evaluation - the plugin does not provide any visual indication of vial number 'correctness' in the 'Vial Number' field.
Problem:
Peak Evaluation - the plugin does not provide any visual indication of vial number 'correctness' in the 'Vial Number' field.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Peak Evaluation Plugin - Pressing F1 does not bring up Peak Evaluation Help Topic.
Problem:
Peak Evaluation Plugin - Pressing F1 does not bring up Peak Evaluation Help Topic.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Peak Evaluation - Cannot view chromatogram below baseline.
Problem:
Peak Evaluation - Cannot view chromatogram below baseline.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Peak Eval Plugin - missing peak retention time info on ref chromatogram.
Problem:
Peak Eval Plugin - missing peak retention time info on ref chromatogram.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Peak Evaluation Plugin - No peak number column in Peak List.
Problem:
Peak Evaluation Plugin - No peak number column in Peak List.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
GC Driver versions should be consistent throughout the system. DSA version showing causes confusion.
Problem:
GC Driver versions should be consistent throughout the system. DSA version showing causes confusion.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Peak Eval Plugin Update Reference Chromatogram downloads different Headspace temps.
Problem:
Peak Eval Plugin Update Reference Chromatogram downloads different Headspace temps.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Method Resolution Wizard appears twice.
Problem:
Method Resolution Wizard appears twice.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: Agilent GC Driver
One-line Description:
GC Driver Install Package - Excessively slow final step of "Registering Fonts".
Problem:
GC Driver Install Package - Excessively slow final step of "Registering Fonts".
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
No Monitor Traces during run with GC7890B and 3rd party detector (LUMA Detector from VUV Analytics).
Problem:
No Monitor Traces during run with GC7890B and 3rd party detector (LUMA Detector from VUV Analytics).
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
PP flow setting on touchscreen is inconsistent with GC driver and actual value when column is not configured.
Problem:
n/a
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Peak Evaluation Plugin - Applying new Ref. Chrom to method has peaks all set to enable by default.
Problem:
Peak Evaluation Plugin - Applying new Ref. Chrom to method has peaks all set to enable by default.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
SVReport fails after GC Drivers 3.8 installation for ICF.
Problem:
SVReport fails after GC Drivers 3.8 installation for ICF.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Method Resolution Wizard there are no instructions after the wizard closes for ICF.
Problem:
Method Resolution Wizard there are no instructions after the wizard closes for ICF.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Vent Method Parameters not applied.
Problem:
Vent Method Parameters not applied,
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
In custom report template, Instrument Information-> Instrument Modules snippet does not show up respective values under ‘Type’ column for GC 7890 B instrument.
Problem:
In custom report template, Instrument Information-> Instrument Modules snippet does not show up respective values under ‘Type’ column for GC 7890 B instrument.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Columns database has the wrong temperature information for column 121-5512UI.
Problem:
Columns database has the wrong temperature information for column 121-5512UI.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
8890 Column Comp is not stored in the 8890 if run from the software platform.
Problem:
8890 Column Comp is not stored in the 8890 if run from the software platform.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: Agilent GC Driver
One-line Description:
7820 GC lose connection, then get connection if inlet flow shutdown.
Problem:
7820 GC lose connection, then get connection if inlet flow shutdown.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
7820 SSL EPC/EPR total flow limitation is incorrect.
Problem:
7820 SSL EPC/EPR total flow limitation is incorrect.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Signal Selection with a GC-CTC system leads to an exception error (ICF/Waters CDS).
Problem:
n/a
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Equilibration time needed for cold injection on MMI and PTV inlets.
Problem:
Equilibration time needed for cold injection on MMI and PTV inlets.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Method Resolution spins forever after trying to resolve method.
Problem:
Method Resolution spins forever after trying to resolve. This is due to multiple Method Resolution windows being open.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: Agilent GC Driver
One-line Description:
Signal save setting cannot be disabled.
Problem:
Signal save setting cannot be disabled.
Temporary Solution:
n/a
Fix Information:
Resolved in revision 3.9
Keyword: Agilent GC Driver
One-line Description:
Unhandled .Net Framework exception when closing a 7890B instrument session on Open Lab CDS 2.7.
Problem:
Unhandled .Net Framework exception when closing a 7890B instrument session on Open Lab CDS 2.7.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: Agilent GC Driver
One-line Description:
Cannot change PCM flow setpoint in OpenLab CDS.
Problem:
Cannot change PCM flow setpoint in OpenLab CDS.
Temporary Solution:
n/a
Fix Information:
n/a
Keyword: Agilent GC Driver
One-line Description:
Method resolution: method setpoints are not getting removed properly for older GC FW, prevents method downloads.
Problem:
Method resolution: method setpoints are not getting removed properly for older GC FW, prevents method downloads.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
User is always asked to save the method using XCD due to burner pressure changes.
Problem:
User is always asked to save the method using XCD due to burner pressure changes.
Temporary Solution:
None. The system will continue to run.
Fix Information:
To be fixed in the next release.
Keyword: Agilent GC Driver
One-line Description:
Method Resolution Wizard fails to add additional column with inlet and outlets to New method from 6890 or 8890 to 7890.
Problem:
Method Resolution Wizard fails to add additional column with inlet and outlets to New method from 6890 or 8890 to 7890.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.9 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Method Resolution Wizard: check dirty exception message when resolving methods to or from 68xx GCs.
Problem:
When performing method resolution with 68xx GCs, a check dirty error message can appear when setting up or leaving a method editor. This is caused by how the method resolution algorithm transfers signal timed events when they are not present in the one or both of the methods. The exception is coming from the method editor when it uses the audit trail to check if the editor is dirty.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.9 (SR1)
Keyword: Agilent GC Driver
One-line Description:
Method Resolution Wizard: Detector performance setpoints are transferred when they shouldn't be, prevents method from downloading.
Problem:
The method resolution algorithm incorrectly transfers detector performance setpoints even if the GC does not support blank evaluation. Methods that have gone through method resolution will then have these setpoints if the setpoints where present in the opened method and the target GC has the same type of detector.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 3.9 (SR1)
Keyword: Agilent GC Driver
One-line Description:
The method should not signal dirty when changing the locked state of the column.
Problem:
The method should not signal dirty when changing the locked state of the column.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
No logging is performed by the RTL add-on.
Problem:
No logging is performed by the RTL add-on. This is needed to troubleshoot RTL issues.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Document Feature Selection Configuration screen buttons and behaviors for different Data
Problem:
Document Feature Selection Configuration screen buttons and behaviors for different Data
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Peak Evaluation Plugin 1.3 - Can't zoom in far enough on chromatogram,
Problem:
Peak Evaluation Plugin 1.3 - Can't zoom in far enough on chromatogram to see the peaks.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Pretreatment Upload in GC driver is not working - always returns null.
Problem:
Pretreatment Upload in GC driver is not working - always returns null.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Opening the Instrument session logs message 'The GC Configuration has changed' twice within 2 seconds, when it has not.
Problem:
Opening the Instrument session logs message 'The GC Configuration has changed' twice within 2 seconds, when it has not.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Peak Evaluation: Import Integration Parameters window display strangely if try to Zoom in the whole window.
Problem:
Peak Evaluation: Import Integration Parameters window display strangely if try to Zoom in the whole window.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Sample fails with uninformative message when Sample Prep Add step is inconsistent with Sample location: 'Sampler error #144: Attempt to access an invalid tray position.'
Problem:
Sample fails with uninformative message when Sample Prep Add step is inconsistent with Sample location: 'Sampler error #144: Attempt to access an invalid tray position.'
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
8697- Headspace readiness checkbox is inactive under GC driver 3.8 with HS 3.4.
Problem:
8697- Headspace readiness checkbox is inactive under GC driver 3.8 with HS 3.4.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Cannot open 7890 method on 6890: 'The AcquisitionMethod did not contain settings for any module.'
Problem:
Cannot open 7890 method on 6890: 'The AcquisitionMethod did not contain settings for any module.'
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
ICF offers no method resolution for 7890 method to 6890.
Problem:
ICF offers no method resolution for 7890 method to 6890.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Injection Volume for Sample Selector added.
Problem:
Injection Volume for Sample Selector added. 3rd party platforms require ValidateInjectionVolume to return true for at least 1 volume.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
7890 will offline after complete method resolution wizard after load method from 88xx and 9000.
Problem:
7890 will offline after complete method resolution wizard after load method from 88xx and 9000.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
EMF Time Values Do Not Match Browser UI and Local UI Time Values.
Problem:
EMF Time Values Do Not Match Browser UI and Local UI Time Values.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Method Resolution Wizard: Needs to allow users to navigate backwards and forwards with the workflow stepper.
Problem:
Method Resolution Wizard: Needs to allow users to navigate backwards and forwards with the workflow stepper.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Audit trail can incorrectly report changes in signals.
Problem:
Audit trail can incorrectly report changes in signals.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Error prompts when users without creating or editing acquisition method role launch 8890 on OpenLAB CDS 2.7 with GC Driver 3.9.141.
Problem:
Error prompts when users without creating or editing acquisition method role launch 8890 on OpenLAB CDS 2.7 with GC Driver 3.9.141.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
XCD Burner Pressure Method changes not reported.
Problem:
XCD Burner Pressure Method changes not reported.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Audit trail throws exception/incorrectly reports changes for run time events when comparing 68xx to 78xx methods.
Problem:
Audit trail throws exception/incorrectly reports changes for run time events when comparing 68xx to 78xx methods.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Checkbox "PrepRun on Manual Request" is not persistent after terminate/initialize.
Problem:
Checkbox "PrepRun on Manual Request" is not persistent after terminate/initialize.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
88xx: Oven Temperature diagnostic turns into Test Plot partway through run.
Problem:
88xx: Oven Temperature diagnostic turns into Test Plot partway through run.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Peak Eval Plugin truncates Method Comparison Report.
Problem:
Peak Eval Plugin truncates Method Comparison Report.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0
Keyword: Agilent GC Driver
One-line Description:
Request additional information to pass through DSA to OpenLab CDS SDK
Problem:
Request additional information to pass through DSA to OpenLab CDS SDK. This is used for automation.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0 SR1
Keyword: Agilent GC Driver
One-line Description:
Remove PDB files from GC Driver install
Problem:
PDB files are not needed for operation of the GC Driver.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0 SR1
Keyword: Agilent GC Driver
One-line Description:
7890B Syringe Error
Problem:
Beginning with GC Drivers 3.8, the syringe volume at the GC is updated to agree with the method if they are not the same. This should not happen if the GC has no ALS tower installed.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0 SR1
Keyword: Agilent GC Driver
One-line Description:
The GC Driver does not show Argon as a selection for the Aux EPC Module.
Problem:
The GC Driver does not show Argon as a selection for the Aux EPC Module.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0 SR1
Keyword: Agilent GC Driver
One-line Description:
Whole Sequence gets aborted even if 'Abort current run' is clicked on during the sample preparation stage.
Problem:
Whole Sequence gets aborted even if 'Abort current run' is clicked on during the sample preparation stage.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0 SR1
Keyword: Agilent GC Driver
One-line Description:
GC fails to launch after OpenLab CDS is upgraded from version 2.5 to 2.8.
Problem:
GC fails to launch after OpenLab CDS is upgraded from version 2.5 to 2.8.
Temporary Solution:
n/a
Fix Information:
Resolved in Revision 4.0 SR1
Keyword: Autosampler
One-line Description:
EZChrom: PAL XT module not available after installation
Problem:
1. Uninstalled existing PALxt driver. Driver was removed from Programs and Features 2. Installed PALxt B.01.07 using Gold Master disk. (dated 10/1/15) 3. Driver appeared in Programs and Features. 4. Restarted because it is EZChrom. 5. Opened EZChrom Control Panel and selected to configure. 6. PAL XT (CTC Sampler) was not present in modules window. (see pic) 7. PAL3 and HS were already present.
Temporary Solution:
n/a
Fix Information:
Fixed in B.01.01