Agilent

Software Status Bulletin


Agilent GC Drivers Software     

Known Problem Report as of Nov 28 2022 4:00AM

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.


To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.


There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.


Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.


Keyword Glossary



3rd Party Drivers
3rd Party Drivers , 6850 Control , 6890 Control , 7890 Control
68xx Driver
68xx Driver , 78xx Driver
78xx Driver
78xx Driver , 68xx Driver
78xx Driver , Agilent GC Driver
Acquisition
Agilent GC Driver
Autosampler

Keyword Index


Keyword: 3rd Party Drivers

KPR#:680 Chromeleon: Wrong injection volume used with 8890 GC and G4567A Injector.
KPR#:642 Thread Exception error when clicking on pneumatic curve when editor first opened.

Keyword: 3rd Party Drivers , 6850 Control , 6890 Control , 7890 Control

KPR#:642 Thread Exception error when clicking on pneumatic curve when editor first opened.

Keyword: 6850 Control

KPR#:642 Thread Exception error when clicking on pneumatic curve when editor first opened.

Keyword: 6890 Control

KPR#:642 Thread Exception error when clicking on pneumatic curve when editor first opened.

Keyword: 68xx Driver

KPR#:16 Vial Missing Error Message
KPR#:17 How to Change Column Dimensions
KPR#:18 If One Signal Needs to be Saved, it Must be Assigned as Signal 1
KPR#:20 Instrument Diagram Does Not Match Installed Column in Method
KPR#:22 In 68XX driver revision 5.02 - 6.11, it is not possible to Modify a Method During a Run to Extend the Run Time or Change the Oven Temp
KPR#:23 Info in Edit instrument parameters\Columns is incomplete
KPR#:31 Ignore missing vial option is not present in GC
KPR#:33 Instrument Setup graph has incorrect column legend
KPR#:38 ALS errors abort sequence; no Retry/Abort dialog box option offered with 68xx RC.NET Driver
KPR#:41 Method parameters from B.01.03 changed to defaults after upgrade to B0402 RC.net
KPR#:55 Opening 68xx RC.NET GC types result in 'FetchCPVar cannot talk to application'
KPR#:59 In 68XX Driver Version 5.02, it is not Possible to Start the 6890 RC.NET from the Front Panel Start Key
KPR#:66 CIS4 inlet is not recognized with 6890 GC RC.NET
KPR#:83 Only Fast Plunger Speed is available for PTV Solvent Vent multiple injections
KPR#:87 IQ1.CFG file of 6890/6850 instrument corrupted after regional setting change
KPR#:89 Incorrect injection volume shown in method report if PTV solvent vent is used
KPR#:91 B.04.03 DSP1 [52] Memory Leak may cause GC ChemStation with 68xx RC.Net driver to stop working
KPR#:92 Instrument Diagram Does Not Match Column 2's Inlet Configuration
KPR#:94 68xx Method Download Times Out
KPR#:95 "Method modified after loading" occurs when running a sequence (6890 RC.NET)
KPR#:98 GC Column Catalog File Cannot be Opened When Using the 68xx Driver Version 6.10
KPR#:99 Sequence continues while GC temperature is not ready
KPR#:100 A Method Can be Created Which Will Not Download to the Instrument and the Sequence Does Not Run
KPR#:101 GC Back Injector Not Present in Edit Method Screen
KPR#:102 Validation failed shown on left corner of Resolve Method screen
KPR#:103 Injector Panels in GC Edit Method Show as Uninstalled When an Injector is Installed.
KPR#:105 Plunger Speed is Not Saved with 6850 GC Methods
KPR#:106 Opening the GC method parameters to only look (no change made) and selecting OK to close stops the sequence or single run
KPR#:109 Method Contents Report Displays the Incorrect Configuration of Front and Back Detectors for 6890 GC
KPR#:113 Cannot Run a Packed GC Column with a 6890
KPR#:116 Pulsed Split/Splitless Injection Does Not Wait For Ready on a 6890.
KPR#:117 In 68XX GC Driver Version 6.01, 2 Injections are Made When Using the PTV
KPR#:119 Vial left in gripper; no message shown to alert user about the problem
KPR#:120 6850 vial numbers are not consistent with standard numbering system.
KPR#:122 Method Resolution Changes Oven Temperature Program
KPR#:123 Column info is missing with 6890
KPR#:124 Method Modification Flag is Set after Edit Method: Occurs on first connection or after upload from GC.
KPR#:128 Method Ddownload Failure Occurs Due to Column Calibration Limits
KPR#:129 Instrument actual value for COC inlet does not display correctly
KPR#:130 Instrument actual value for anode purge flow on an ECD does not display correctly
KPR#:132 6850 Support of Column Compensation
KPR#:134 Easy SamplePrep reset of one or any group of resources creates log entry: 'User reset all resources'
KPR#:136 Data Files do not Contain the Correct Signals if the Front Inlet is Connected to Back Detector
KPR#:137 Slow download speed from GC Datafiles stored on network drive
KPR#:138 C.01.06: 6850 classic driver will not accept valid vial locations in Run Method, Sequence, or Easy Sequence
KPR#:139 6890 method download attempts during run and aborts the current run.
KPR#:140 The Oven Ramp table does not display correctly in IR with Acquisition method selected.
KPR#:141 6890 PTV Inlet not recognizable in OpenLAB EZChrom
KPR#:142 Multiple errors when the 6890 doesn't have any inlets
KPR#:143 Sequence table Inj Vol Override goes to wrong stops for 6890/7683: C.01.05, A.04.05, C.01.06, A.04.06
KPR#:145 Often get two or more ChemMain.exe's running following shutdown of Control Panel or online session.
KPR#:146 PDID Valco Detector isn't recogonized in the RC.net driver in OLCS EZChrom
KPR#:147 6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.
KPR#:148 Customer can't install colum information from catalog if column description is blank
KPR#:149 EZChrom: Installation of GC Drivers A.03.02 breaks a 7697 configuration if installed
KPR#:150 Setting a Hold time of 0.0 does not work correctly with GC6890
KPR#:151 Elite: "Use Method" not accepted as an injection volume
KPR#:152 Elite: IQ fails after GC Driver install.
KPR#:153 Elite: Error occurs when Pretreatment window is opened
KPR#:154 Elite: G1888 status only shows connecting after GC driver installation
KPR#:155 Instrument session continues to run in background after session is closed.
KPR#:156 GC Driver and OpenLAB CDS 2.2 Version Number clarification.
KPR#:157 OpenLAB 2.1: Unable to download syringe change to GC
KPR#:159 6890 online help has the bad strings in Injector page.
KPR#:162 Loss of LAN communication during sequence causes MassHunter to hang.
KPR#:163 6890, 6850 session start up hangs or is very slow to start up with Windows 10 version 1511 as the operating system
KPR#:164 To eliminate confusion the Product Version should be displayed in GC Status instead of Software Driver Version.
KPR#:533 [68xx] [OpenLab CDS] 7683A/B ALS Solvent and Sample wash should be a single setting.
KPR#:336 GC instrument Help page cannot be displayed

Keyword: 68xx Driver , 78xx Driver

KPR#:533 [68xx] [OpenLab CDS] 7683A/B ALS Solvent and Sample wash should be a single setting.

Keyword: 7890 Control

KPR#:642 Thread Exception error when clicking on pneumatic curve when editor first opened.

Keyword: 78xx Driver

KPR#:533 [68xx] [OpenLab CDS] 7683A/B ALS Solvent and Sample wash should be a single setting.
KPR#:5 Error Message when certain methodsare loaded onto an offline configured 7890.
KPR#:15 Shutdown events are not displayed on the software Status screen
KPR#:17 Barcode mismatch error
KPR#:26 Sample Prep Program with only a 7693A Back Injector does not save
KPR#:37 ALS Errors Abort Sequence; no Retry/Abort dialog box option offered
KPR#:54 Method edit: Must click twice with the mouse on each data field to change number
KPR#:67 ChemStation does not show "Hydrogen Safety Shutdown" in 7890A status
KPR#:75 7890A valve names added in the config screen but are not available in the method
KPR#:76 7820 method printout includes parameters and setpoints unavailable for PP inlet
KPR#:77 7820 method printout inserts negative number for Septum Purge Flow, invalid parameter
KPR#:80 If 7890 gets into an error status (flame off) this is NOT reported within the 7890 status window
KPR#:84 Read barcode just before injection and use barcode as sample name in report
KPR#:85 7890A: Column part number is not included in the method report
KPR#:90 Partial data collection is not available on the signals screen
KPR#:91 Need ability to do Digital switching for detector signals in Runtime events
KPR#:93 Read barcode just before injection and use barcode as the sample name in the report
KPR#:98 Park during sequence with Overlap causes unresponsiveness
KPR#:100 7890GC: inlet pressure unit inconsistency - method audit trail vs instrument setup
KPR#:103 RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods
KPR#:107 New Abort Behavior
KPR#:115 7890A: Shutdown events are not published to the software GC Status screen
KPR#:117 Upgrading B.01.03 to B.04.02 GC ChemStation: Addition of new columns to the column catalog (database) is not possible; error occurs
KPR#:118 Electrometer on/off not needed for FID or NPD
KPR#:124 Freeze Signal Value and Resume Signal Value missing from runtime events
KPR#:126 The Override Column Max Temp Checkbox Behavior
KPR#:127 Cryo Trap Run Time Event Support
KPR#:132 Error in flow setpoint upload when method has more than 100 events
KPR#:134 Running a sequence requires the arm from the tray, G4514A to be in the UN-PARKED position
KPR#:137 Extended Parameters does not disable the BCR when no hardware is present
KPR#:139 Switched and standard mode for septum purge not available on MMI
KPR#:140 Negative Split Splitless inlet Pressure values during Post Run Backflush
KPR#:154 Column compensation menu is available during the sequence
KPR#:166 Column: need to include Ramped and Constant pressure and flow modes as selection
KPR#:167 GC goes offline momentarily because of SOAP Exception
KPR#:170 No indication of inlet pressure shutdown in software status with 7890A
KPR#:174 GC Keypad Lock Behavior
KPR#:182 GC Instrument Status for Detectors
KPR#:189 It is not possible to set a positive pressure when column outlet is set to "other"
KPR#:190 FID Flame out; no feedback in software
KPR#:195 uECD and TCD report printout for makeup flows is wrong
KPR#:200 GC continues when STOP on 7820 is pressed
KPR#:203 Open GC edit parameters and close it without changes; method modification flag is set
KPR#:204 7890A logbook shows 7693A turret, plunger errors as GCI1 did not start a run
KPR#:209 Unable to set equilibration time for LTM columns from Edit Parameters
KPR#:211 Changes made to 7890 method from GC instrument diagram result do not load.
KPR#:223 Backflush icon is not displayed when the outlet of the column configuration is set as "Other".
KPR#:227 When running Backflush from ChemStation with segmented columns only the in-segment is taken into account in the calculation.
KPR#:228 The display of the parameter setting screen of the method setup is small.
KPR#:229 After editing the GC method and selecting ok - validation error message is displayed.
KPR#:230 7820 Back Injector Only Resets Injection Source to Manual
KPR#:238 PCM Inlet Heater Shutdown
KPR#:247 Multiposition valve resets to position # 1 between injections
KPR#:252 MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value
KPR#:263 The 7890GC does not support setting the MPV position in the method.
KPR#:266 The GC Maintenance View May Not Change Until the Software is Closed and Re-Opened
KPR#:267 Description of How to Delete Columns from the Inventory
KPR#:268 Behavior of the Maintenance Screen When Adding Modules to the GC
KPR#:269 ALS Behavior When Aborting a Sequence
KPR#:270 7890B GC Column Maintenance Counter Behavior
KPR#:271 Update GC Column Catalog dialog is limited to 10 items; no way to display the rest (...)
KPR#:272 Method Differences Viewer Behavior with Scanned Columns
KPR#:273 7890B GC Method Compatibility
KPR#:274 Logbook Messages for Scanned Consumables Items
KPR#:275 The Syringe and Liner are Not Shown in the Method
KPR#:276 The PC and GC Clocks Need to be Synchronized to Account for Daylight Savings Time
KPR#:277 Logging of Injection Tower Location
KPR#:278 7890 GC never gets to Pre Run status if running manual injection or external device method in G1701EA E.02.02 SP1
KPR#:279 Explanation for How Default Early Maintenance Feedback Counters Work
KPR#:280 7890 back injector only sequence is missing Acq.txt and acq.macaml in data directory
KPR#:281 The 7890 GC Goes Offline When Non-English Characters are Entered into the Column Information
KPR#:282 Instrument Actuals Show "GC is Offline" Quickly at the Method or Sequence Start, then Returns Back Online and the Method Does Not Run
KPR#:283 78xx GC configuration fails; Failed to Create Instance
KPR#:284 Data not collected, sequence stopped when vial removed from turret after injection
KPR#:285 C.01.06: Import eMethod or Export eMethod freezes system
KPR#:286 Just selecting from Data Analysis(DA) view wakes up a sleeping 7890B.
KPR#:287 0-volume blank run in overlapped sequence causes injection
KPR#:289 Shimadzu: Sample overlap does not overlap
KPR#:290 Shimadzu: Duplicate Signal Info
KPR#:291 Backflush Wizard never advances past Ready to add backflush screen
KPR#:292 IQT failed for GC Driver for installation of GC driver at the first time.
KPR#:293 7890A ALS Recoverable Error Actions cannot function after upgrading to latest GC driver build on OpenLAB CDS before A.02.01
KPR#:294 Standard and Easy Sample Prep programs run incorrectly in a calibration sequence (run for unknown samples only) when overlap is involved.
KPR#:295 7890B configuration, model number serial number and IP address change after restart
KPR#:296 Makeup Gas mode terminology should be consistent with the GC front panel
KPR#:297 Agilent Solvent Elimination Wizard issue
KPR#:298 H2 Sensor button crashes EZChrom
KPR#:299 Clicking OK after making changes to Events does not save the changes made to the events.
KPR#:300 OL CDS ChemStation C.01.06 does not download the run time events to the 7890 correctly.
KPR#:301 Can't select uECD makeup mode to "Does not affect Makeup Flow"
KPR#:302 Can't save "Included in Makeup Flow" on uECD setting screen.
KPR#:303 GC7890B IP address changes when loading default method
KPR#:304 The IQT is failing for GC Drivers version A.02.03.074(5.03) for Chinese and Japanese and passing for English in EZChrom A.04.05 with update 5 is installed.
KPR#:305 7820 GC: Method modification flag set after starting a sequence or method
KPR#:306 EZChrom: Method returns to the "untitled.met" after running single or sequence.
KPR#:307 EZChrom: Method Parameters incorrect after loading a new method. OpenLAB CDS EZChrom
KPR#:308 Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run
KPR#:309 There is an incorrect character when displaying temperature information in the method report in Japanese
KPR#:310 MMI Cryo Fast Cooldown not saved
KPR#:311 Method is always seen as modified, nothing can be added to the queue.
KPR#:312 Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890
KPR#:313 During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.
KPR#:314 Method print out with 7890 configured does not show total GCc run time.
KPR#:315 There is no "Inlet Septum Purge" event in Runtime Events table - EZChrom
KPR#:316 External Device "Not Ready" ignored by OpenLAB CDS ChemSataion and EZChrom
KPR#:318 Aux Flow Limited to 150 mL/min even when pressure is less than Maximum
KPR#:319 Post Run Flow Rate has default that out of range and value seems not to be stored
KPR#:320 Method User Interface does not correctly load the content of a method.
KPR#:321 Sample Prep Audit Trail is not logging changes.
KPR#:322 "Error accessing the OLE registry" appears when uninstalling the B.07.03 build which was upgraded fron B.07.02 (Build 1938)
KPR#:323 Sample Prep steps of previous method are included in printout of methods saved from SP methods, if checked but no steps are specifed.
KPR#:324 Does not delete previous open GC method event table when load method. Wrong injections can be created.
KPR#:325 Method download to GC while in sequence causes it to disconnect and sequence stops.
KPR#:326 7890 method print doesn't include post run time
KPR#:327 Elite: Turret error aborts run in progress
KPR#:328 Elite: 7890B Maintenance (EMFs) not available
KPR#:329 Elite: Manage Rules & Alerts not available for 7890
KPR#:330 Elite: Parts Finder not available
KPR#:331 Elite: Accessing the sampling diagram generates error
KPR#:332 Elite: 7890 Column Compensation not available
KPR#:333 Elite: Overlap injection no longer working on EZChrom Elite with GC Drivers A.03.02
KPR#:334 Elite: View Sampler tray produces RC.Net error
KPR#:335 Crash of Software after check "Show Threshold Value as remaining time" in EMF Options
KPR#:339 Not allowed to set proper GC column max temp because it is less than 150degrees.
KPR#:340 FID signal subtraction setting changes spontaneously from "Nothing" to "Column Compensation" during run.
KPR#:341 "Extend Run" in GC settings does not work correctly
KPR#:342 Cannot configure a 7890B on an existing client server system
KPR#:343 Copy to Clipboard Function in Instrument Actuals throws exception error
KPR#:344 The column flow calculator calculation is off by almost 3x the flow rate for the system
KPR#:345 Sample Overlap settings can not be edited after driver update, but are still part of the method.
KPR#:346 Error Unhandled Exception when changing columns and a Gerstel CIS4 in installed in the 7890.
KPR#:347 Incomplete Method Parameters for xCD in Acquisition Method Report
KPR#:348 B.01.01 driver on Multi-Technique ChemStation (MTCS) B.04.03.105 SP2 fails IQT: 76 Invalid files
KPR#:349 Actual flows displayed by CDS aren't the same as the setpoint flows
KPR#:350 Print method does not include all MMI setpoints: Purge time, Post Run Temp, Time, Flow
KPR#:351 Extend run does not extend the acquisition of the Intuvo 9000 GC
KPR#:352 Cannot Add User-Defined EMFs on Intuvo 9000 GC
KPR#:353 EZChrom: Some settings not accepted after method migration
KPR#:355 ChemStation Instrument actuals showing D2 Bus Temperature with no D2 bus installed
KPR#:356 Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret
KPR#:357 Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.
KPR#:358 IQT report failed on MT ChemStation B.04.03 SP2 with GC Driver B.01.01
KPR#:359 IQT report failed on EZChrom Elite 3.3.2 SP2 with GC Driver B.01.01.
KPR#:360 Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered
KPR#:361 ChemStation can lock up when changing Intuvo Bus Flow Chip types with ChemStation session running.
KPR#:362 GC driver is missing for the current build installed while upgrading from 2.1 to 2.2.
KPR#:363 The GC status window for the Intuvo 9000 GC can not be closed.
KPR#:364 Selection box remains after selection made on Events page
KPR#:365 Gray bars hide setpoints after context menu download of method
KPR#:366 Multiple clicks necessary for combo box to list choices.
KPR#:367 Right Clicking on Method Editor makes UI hide behind Instrument Screen
KPR#:368 Incorrect Values in 9000 Pressure/Flow Calculator
KPR#:369 Make changes to guard chip on Intuvo 9000 GC, audit trail just says temperature changed
KPR#:370 Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest
KPR#:371 Should not be able to download a method while a in a GC run or sequence.
KPR#:372 GC Dashboard does not get populated for ChemStation
KPR#:373 Method Resolution Does not take into account default column temperature limits.
KPR#:374 Cannot download GC set points to 7820 configured with a Nickel Catalyst heater and no inlets.
KPR#:375 No indication that the AutoSampler tray is in park mode.
KPR#:376 The Local User Interface(LUI) on the Intuvo 9000 GC shows long name for connected data system.
KPR#:377 For both the 7890 and Intuvo 9000 there is no change in the UI to show the user that a rack is not present.
KPR#:378 Post Run Backflush. The Guard Chip temperature was not set to the Post Run Oven Temperature.
KPR#:379 Location of Intuvo 9000 GC System Health Report should be moved
KPR#:380 Link to Intuvo 9000 GC help does not work.
KPR#:381 Event drop downs are black when creating a new method
KPR#:382 Cannot install B.01.03 on ChemStation C.01.07 SR4 by Welcome.html
KPR#:383 PCM will not control in constant flow.
KPR#:384 “AQMEditor override GC failure” when the GC method parameter window is opened in MassHunter
KPR#:385 RTL for OpenLAB CDS: Calibration Runs dialog shows no chromatogram or compound table for loaded data or Results from calibration runs
KPR#:386 RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected.
KPR#:387 Acquisition crashes when user clicks on RTL Import/RTL wizard
KPR#:388 RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method when setting a Target retention time.
KPR#:389 Upgrading OpenLAB CDS ChemStation using the DVD gives an error.
KPR#:390 The IQT will fail when updating the GC driver on earlier versions of Multi-Technique ChemStation and EZChrom Elite .
KPR#:391 Injector being used should be indicated in the GUI
KPR#:392 To eliminate confusion the Product Version should be displayed in GC Status instead of Software Driver Version.
KPR#:393 Link to Intuvo help should be in a easy to access/highly visible location
KPR#:394 Sequence can not be modified when it is running in EZChrom
KPR#:395 RTL Wizard Crashes Acquisition in OpenLAB 2.x.
KPR#:396 Flow rates do not copy from method translator
KPR#:397 9000 Dashboard GC ALS Status shows 'Postrun' between injection and return to tray; 7890 shows 'Injecting'
KPR#:398 Method translator does not Apply Av. Velocity, Column Outlet flow, or Holdup time to method.
KPR#:399 Cannot Delete Runtime Events
KPR#:400 When you configure 9000 GC with Open LAB CDS SR1 and activate Acquisition, a message will be displayed.
KPR#:401 Intuvo EMF info is not included in Intelligent Report with EMF info snippet
KPR#:402 Intuvo Maintenance Log does not update, though EMF Counters and LUI and LUI log have updated.
KPR#:403 Pre-Run Leak Test resolution (abort or continue) is not logged to sequence logbook
KPR#:404 7820 GC configuration window has 7890A in title--changes back to 7820 after successful config
KPR#:405 Errors in Help file 'Overview of Retention Time Locking (RTL)'
KPR#:406 OpenLAB 2.3 opening RTL Wizard throws big error: 'System.MissingMethodExeption: Method not found'
KPR#:407 OpenLAB 2.2 RTL Re-lock, Update the Current Method is not updating current method to latest pressure, though the RTL Confirmation method used the new pressure.
KPR#:408 OpenLAB 2.2 RTL Confirmation Run is not using the new calculated pressure setpoint, using original method setpoint
KPR#:409 MMI Post run not working
KPR#:410 Purge Packed liners are not available in Inlet database
KPR#:411 GC driver installation failed on File system secure root path installation.
KPR#:412 Unhandled exception when “19h0” is entered as a “service due threshold” for “EMV at last tune”
KPR#:413 Portuguese system - Installer does not install GC Driver
KPR#:414 PCM flow set only 0ml/min and cannot be changed.
KPR#:415 Running ALS followed by HS run logs 'address may not be null' and aborts sequence after HS run is completed
KPR#:416 GC 9000 Configuration page shows up as 7890
KPR#:417 GC Edit Parameters panel does not retain checkmark for Sample Overlap on Intuvo
KPR#:418 RTL Wizard Final Choices ambiguous: is the 'Current Method' the Acquisition Method or the currently loaded method?
KPR#:419 Method listing does not include Column mode: Pressure, Flow, ramped, constant
KPR#:420 Extend GC run during sequence does not work if sample overlap is on
KPR#:421 Help About your GC references 7890 GC
KPR#:422 HS Sleep/Wake mode should sync with GC Sleep/Wake mode
KPR#:423 GC/HSS driver do not appear in Chameleon IQT report
KPR#:424 Blank Run override GC failure message during sequence
KPR#:425 Script error when starting help for "Runtime Events"
KPR#:426 Incorrect description in help for column connector temperature
KPR#:427 Disable the selection "Show Instrument Actuals" on the option list
KPR#:428 Unknown Channels getting acquired after method resolution
KPR#:429 Chromeleon: Error when sequence includes blank run
KPR#:430 Chromeleon: Don't display dialog for Column Comp Run in Chromeleon.
KPR#:431 Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.
KPR#:432 Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.
KPR#:433 GC Drivers for ICF Installer fails when .NET 3.5 is not present on the system
KPR#:434 Exception seen when clicked on Ok of GC Edit Window
KPR#:435 GC Method Resolution results in “Object Reference” error message and occasional crash
KPR#:436 OpenLab CDS SV report fails because of 10 missing files
KPR#:437 The barcode read does not match the expected value. It will display <none> for the barcode instead of the number or ERR as it should.
KPR#:438 When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".
KPR#:439 Downloading method parameters (like oven temperature) on a 6890A does not work with OpenLab CDS 2.4
KPR#:440 Instruments not supporting Minimum Column Temperature stop sequence because of inconsistent method
KPR#:441 ICF Chromeleon: Status shows offline even though instrument was initialized and is online.
KPR#:442 When closing a just launched Acquisition client, it displays a pop-up Acquisition not saved.
KPR#:443 MS Transfer Line Monitor Does Not Work for 7890GC.
KPR#:445 Unwanted popup is seen while submitting run on upgraded set up from CDS 2.2 with update5 to CDS 2.4.0.619 with GC 6890.
KPR#:446 68xx: Inlet on/off state not understood by the GC Driver
KPR#:447 [68xx] Loading old-style method requiring method resolution fails.
KPR#:448 68xx GC Driver assemblies always report version number 1.0.0.0
KPR#:449 ICF Inconsistent method cannot be resolved from Control\Start Run or sequence.
KPR#:450 Methods with columns having zero velocity always report an audit trail of holdup infinity --> infinity
KPR#:451 Exception thrown when moving the injector from front to back to front
KPR#:452 ICF Chromeleon: Unable to configure 6890 GC.
KPR#:453 Method reported incorrectly after injection configuration change.
KPR#:454 6890 GC prompts for saving when no changes are made to "Untitled"_ on save audit trail displays multiple changes made.
KPR#:455 ICF Chromeleon crashes when trying to configure a 6850 or 6890.
KPR#:456 ICF Chromeleon: GC: Current column length not reported in method report/injection audit trail but only manufacturer specifications.
KPR#:457 ICF: Injection Info error when starting sequence.
KPR#:458 When reconfiguring the GC the actual configuration and the configuration he method represents can be out of sync.
KPR#:459 ICF Chromeleon: Create sequence and Check sequence disagree on vial validation.
KPR#:460 ICF Chromeleon 6890 Sequence will not end.
KPR#:461 Unhandled Exception Selecting Ok to 8890 Resource Conservation panel.
KPR#:462 Unable to downloaded changes to a modified method saved as a different method when 6890 is in Ramped Pressure mode.
KPR#:463 None should not be a choice in the signal selection for the 6890
KPR#:464 Empower will not inject from sequence (sample set); holds at 'Waiting for Injection'
KPR#:465 ICF Empower cannot configure 7697 HS
KPR#:466 Empower IQT fails: Missing file: C:\empower\instruments\agilentlc\hs\agilent analytical.interop.hpctutil.dll
KPR#:467 ICF Empower Dashboard shows Intuvo status as Offline for FW A.01.04.295, but Online for FW A.01.04 399
KPR#:468 ICF Empower monitor mode leads to Server busy error.
KPR#:469 ICF Chromeleon: Chameleon crash on Initialization in GC Driver.
KPR#:470 ICF Change of Column's Program Max Makes Method Unresolvable
KPR#:471 Intuvo 9000 average Method download time over 12 sec.
KPR#:472 Chromeleon: Intuvo trigger two instrument notification for configuration changed
KPR#:473 Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not
KPR#:474 Chromeleon: GC: Column length can only be calibrated once in Online Method Editor
KPR#:475 Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail
KPR#:476 8860 Open Lab CDS EZChrom compact license is invalid.
KPR#:477 Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.
KPR#:478 6890 - cannot set post run flow for packed column
KPR#:479 Chromeleon: GC 6850A and 6890A: GC online method is not editable
KPR#:480 Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act
KPR#:481 Chromeleon: GC 6850A: Cannot create instrument method
KPR#:482 Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor
KPR#:483 Chromeleon: GC8890: Blank evaluation setpoints missing in method report
KPR#:484 Signal Scaling is incorrect for the 6890
KPR#:485 Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help
KPR#:486 Chromeleon: GC8890: Issues during sequence execution
KPR#:487 Chromeleon: Changes made in 68xx Edit Online Method not applied or reported
KPR#:488 Error when loading GC method without Blank Run Analysis setpoint
KPR#:489 Chromeleon: Corrected column length will not save after manual method resolution
KPR#:490 Chromeleon: Signals from previous method persist in new method
KPR#:491 Chromeleon: ECD Help page cannot be accessed
KPR#:492 Chromeleon: All 8860 signals not displayed or available in report
KPR#:493 Chromeleon: Error occurred at several points of operation
KPR#:494 Chromeleon: GC6890: Front Injector parameter change in Online method not applied
KPR#:495 Chromeleon: GC6890A: Method download fails
KPR#:496 8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent
KPR#:497 Chromeleon does not recognize the tray with Back Injector installed.
KPR#:498 Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved
KPR#:499 Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.
KPR#:500 GC6890: Valid vial ranges are not correct for 6890 in some cases
KPR#:501 Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.
KPR#:502 When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4
KPR#:503 Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)
KPR#:504 Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration
KPR#:505 Chromeleon: GC6850: Partial Data option causes issues during sequence execution
KPR#:506 Chromeleon: GC6890: Unexpected audit trail entries during endurance run
KPR#:507 SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.
KPR#:508 Not able to download flow setpoints to 6890 VI inlet.
KPR#:509 Chromeleon: Incorrect conversion and missing unit when using pressure setting bar
KPR#:510 68xx: Chromeleon: System with G4513 won't make 1.1 uL injection
KPR#:511 Chromeleon: System crash: system slow and then crashing
KPR#:512 8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4
KPR#:513 B,04.03 SP2 will not connect to an 8890 GC.
KPR#:514 Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.
KPR#:515 3.0 SR2 driver fails SVT on OL CS C.01.09.144
KPR#:516 OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.
KPR#:517 Chromeleon: SVT Chameleon 2.1.30 Fails
KPR#:518 Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4
KPR#:519 8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.
KPR#:520 Intuvo Browser UI displays active sample run as 'Unknown' for Sequence, Method, Current Method, Current Sample.
KPR#:521 RTL Wizard's Adjusted Method Parameters dialog labels non-selectable combo box as 'Select Processing Method.
KPR#:522 8890 GC Driver for MMI and SSL makes Gas Saver invalidly available.
KPR#:523 Backflush in Method UI does not appear unless the UI is "reinitialized".
KPR#:524 Maintenance dialog EMF's never reloads after changing display layout: 'Getting information from GC.
KPR#:526 68xx] [OpenLab CDS] ALS Error doesn't tell what the error is.
KPR#:527 [68xx] [OpenLab CDS] 6850 TCD flow shut down.
KPR#:528 8890 PTV Splitless/Pulsed Splitless mode purge time maximum incorrect in GC Driver.
KPR#:529 Chromeleon: Intuvo: Guard Chip setting can only be changed once in online method.
KPR#:530 NPD Hydrogen OFF Run time event is not available for a fourth detector NPD.
KPR#:531 Synchronizing Clocks from OpenLab CDS returns error RequestResponse/DirectControl, Online performing of request is not possible!
KPR#:532 [68xx] [OpenLab CDS] 7683A/B solvent mode settings unavailable.
KPR#:534 8890 Column configuration not staying locked with smart key installed.
KPR#:535 Migrating a 8890 method to a 7890 causes the 7890 to temporarily go Offline and prevents the setpoints from being sent down.
KPR#:536 8890 GC Driver is allowing both detectors to simultaneously enable Blank Analysis.
KPR#:537 [Help] GC Driver help of ChemStation shows garbage in title of GC calculator.
KPR#:538 Faults are not being written to the activity log.
KPR#:539 Selecting ‘Copy from Active method’ in Edit Wake Method, Edit Sleep Method, and Edit Conditioning Method screens gives error.
KPR#:540 [GC Driver] [OpenLab CDS] Object reference not set during method resolution.
KPR#:541 No indication in data system of AQM Heater leaking Current Too High condition in Intuvo. Sequence does not abort.
KPR#:542 Adjust NPD from LUI Clock Table always fails.8890 goes online/offline from GC Driver; NPD Auto Adjust toggles Failed/adjusting.
KPR#:543 Simulate Sequence or Run Sequence does not check for EMF thresholds that have or will be crossed
KPR#:544 7820 (with Injector) does not respond with Status banner for any plunger or syringe errors.
KPR#:545 8890 and ALS 453 error code during sequence simulating barcode readings.
KPR#:546 Empower Dashboard is displaying ALS sequence as if it is overlapping when it is not.
KPR#:547 Digital Signal Delay does not work properly, the delay time is doubled.
KPR#:548 Cryo setpoints for MMI with air cryo show invalid ranges.
KPR#:549 Chromeleon: GC8890 and GC6890: No run diagnostic data available.
KPR#:550 Inlet pre-run leak test actions are not functioning in OLCS data system.
KPR#:551 8890 with valid backflush configuration not shown backflush tab in the GC Driver.
KPR#:552 8890 Selecting Aux EPC4 in Columns generates an exception.
KPR#:553 8860 Columns screen Show button does not toggle the display of Flow and Columns.
KPR#:554 8890 is not accepting download of Pre-run Flow test Action; LUI shows Pre-run Flow test as inactive.
KPR#:555 Changing temperature setpoints of Intuvo zones while in constant flow mode causes flow setpoint to change rather than pressure setpoint.
KPR#:556 8890 GC Driver Maintenance goes 'Offline' in OLCDS instead of connecting.
KPR#:557 8890 Injection Volume overrides in Sequence not working. This only occurs in the G4567A.
KPR#:558 8890 running Prerun Flow test that fails, but set to continue aborts both run and sequence incorrectly.
KPR#:559 Empower will not inject from 7890 sequence (sample set); holds at 'Waiting for Injection' (ALS injection only)
KPR#:560 Detector Evaluation missing from Intuvo GC Performance tree.
KPR#:561 Intuvo - No "Not Ready (ignored)" messages for modules with readiness unchecked.
KPR#:562 Segmented column model that involves a MS transfer line heater is using the wrong temperature for the transfer line in the model.
KPR#:563 Chromeleon: GC6890: 'Can't reach this page' when opening help in GC Driver UI.
KPR#:564 Calculated Pressure for Relock is not updated for the 6890 in C.01.10.
KPR#:565 Chromeleon: Empty GC error message audit trail entries.
KPR#:566 Aux EPC on OpenLab CDS. No flow actual value and setpoint displayed.
KPR#:567 Intuvo GC Driver Method Audit Trail includes entries for invalid 9000 Oven Slow Fan Enabled/Disabled.
KPR#:568 Function: GC Driver 3.0 SR2(3.0.652) cannot install on MT-ChemStation B.04.04 SP2 HF02.
KPR#:569 8860: the Browser Interface under the linkage in Chinese system is in English.
KPR#:570 8860 MSD: there is no Diagnostic signals for MSD transfer line.
KPR#:571 8890: under Hydrogen sensor, click print calibration report, an error message pops up.
KPR#:572 8890 GC Driver Maintenance does not block or warn of incorrect values for Maintenance Column Length Values; entries revert.
KPR#:573 68xx electrometer checkbox missing from acquisition method for ECD and uECD.
KPR#:574 The liner information in the acquisition report will not be changed after selecting a new liner and save the method.
KPR#:575 Intuvo Prepare sent before AS Start after Missing Vial causes Run to Fail.
KPR#:576 7890 GSV injects before the load time has completed when using it with a MPV.
KPR#:577 Error message displayed when launch workstation on 8890 with gas shutdown.
KPR#:578 Chromeleon: GC Driver CPU Consumption very high.
KPR#:579 ALS Error tray missing vial does not invoke response banner when used in overlap; sequence hangs and must be manually aborted. Skip either aborts or hangs.
KPR#:580 8860 MSD: there is no MSD under GC Driver: Method\Readiness.
KPR#:581 6850 upgrading methods from classic driver to current Rapid Control driver issues.
KPR#:582 Run Method Error, The run was stopped by the instruments Stop button or Stop input.
KPR#:583 Unable to Apply Variable Plunger Speed Setpoints using MassHunter Acquisition.
KPR#:584 Instrument session for 6850 crashes.
KPR#:585 7890B Connection is unstable.
KPR#:586 Run Time Events are being sorted correctly.
KPR#:587 The windows event log will be filled with error message if software cannot be connected to the GC.
KPR#:588 Open LAB CDS 2.x: The logs will be overflow quickly when the software fails to connect to GC.
KPR#:589 GC back injector uses wrong injection volume (ICF/Chromeleon)
KPR#:590 The decimal places of split ratio in method parameters and audit trail is different.
KPR#:591 Save method popup displayed on 7890 GC after every run.
KPR#:592 6890 - Cannot set VI total flow to 1000 mL/min in the latest Driver. It is limited to 100 mL/min.
KPR#:594 [68xx] A column minimum temperature of 0 in the B.01.04 driver becomes -60 in the 3.1 ChemStation driver.
KPR#:595 Object Reference error on powering off 8890 while connected in OLCDS 2.4.0.695
KPR#:596 Event table not in chronological order, not all events executed.
KPR#:598 8890 Can't turn off PSD Purge Flow
KPR#:599 Instrument Status shows HS Comm as 'OFF' when it is not.
KPR#:600 Reset all Inlet EMFs for Intuvo 9000 within the GC Driver resets them all twice and creates dual log entries for all.
KPR#:601 Collision cell gas reset to default is incorrect for 7250
KPR#:602 GC Driver for SSL and MMI in Split and Pulsed Split modes: Total Flow lower limit should be septum purge + Column Flow + .1*Column flow.
KPR#:603 8890 GC Driver for MMI in Solvent Vent mode: Vent Until time tooltip range incorrectly displays 0-999.99 min; should be 0 to Purge Time.
KPR#:604 8890 GC Driver Instrument Status shows only 'Test in Progress' for Pre-run Flow Test.
KPR#:605 [68xx] [OpenLAB CDS] during a run detailed status shows External Device not ready.
KPR#:606 8890 with MSD lost connection delays notification in Instrument Status for about 20 min.
KPR#:607 Chromeleon: Status shown as label in GC and GC ALS dashboard tile.
KPR#:608 Chromeleon: GC: redundant entry (Aux EPC 1,2,3.Aux EPC 1 N2.Pressure.Post Run = 0 [psi]) in audit trail and method report.
KPR#:609 Purged packed liner not in database.
KPR#:610 Chromeleon: Intuvo: Inlet Split Flow not reported correctly in audit trail when editing online method.
KPR#:611 Migration Audit trail Log Incorrect entry is observed in Acquisition Method audit trail log for holdup time change for GC6890 imported method.
KPR#:612 7890GC column injections are exaggerated in Asset Portal and LBI reports
KPR#:613 Cannot set the PCM post run flow.
KPR#:614 Chromeleon: GC method wizard/offline editor: Liner selection not saved.
KPR#:615 Chromeleon: GC: column description not reported correctly in method report / injection audit trail.
KPR#:616 Chromeleon: GC: Current column length (uncalibration results) not reported in method report/injection audit trail but only manufacturer specifications.
KPR#:617 Maximum Split Ratio for the 6890 is incorrect.
KPR#:618 8860: SSZ inlet label should be SSL.
KPR#:619 6890 - Makeup gas flow range is limited to 130 ml/min for Helium - should be 160.
KPR#:620 Column Dimensions populated as zero from Install List in ChemStation and OpenLab CDS.
KPR#:621 Label for Electrometer Only Detector is incorrect.
KPR#:622 Chromeleon: GC6850: Run progress bar sticks at the end of a 1-run-sequence.
KPR#:623 6890 - Septum purge is not available on the Volatiles Inlet.
KPR#:624 7693 ALS Injection Speed setpoints are not reliable.
KPR#:625 8860: in DSA, G3520 transfer line should be replaced with G3449 transfer line, and temp ramping is not supported for HS transfer line and Nickel catalyst.
KPR#:627 Intuvo 9000 GC instrument status displaying front/back module location.
KPR#:628 Interactive method download on the GC Driver is very slow.
KPR#:629 Sample overlap should not be allowed before the run ends if there are pre-run flow tests selected.
KPR#:630 8890 to 7890 GC Parameters Throws Error "Attempt to download method to GC failed"
KPR#:631 [68xx][7683] Waste bottle usage for 7683A injector (G2613) is not handled in GC Driver.
KPR#:632 7890 Instrument setup takes greater than 30 sec to open.
KPR#:633 NPD status does not have "Bead" displayed.
KPR#:634 8890 H2 sensor: calibration of the hydrogen sensor is not functional in the GC Driver.
KPR#:635 6890-7673 the solvent saver volumes are shown but are not supported.
KPR#:637 [68xx]: <Fast> plunger speed in B.01.04 revision methods becomes <Variable> in 3.1 methods.
KPR#:638 [68xx] Split/splitless pneumatic setpoints do not transfer precisely from GC Drivers version B.01.04 to 3.1.
KPR#:640 | [68xx] Unable to get configuration if channel partner name contains non-ASCII characters.
KPR#:641 Sequence can't run the second line after the injector moved from back inlet to front inlet.
KPR#:643 "Hide Dual Injection Signal Assignment" is missing from the GC Driver signal settings.
KPR#:644 6890 with Back ALS to 7683 tray fails to move vials: Sampler Error #146.
KPR#:645 ICF 2.6.30 with driver 3.1.206 does not show the 7820 dashboard.
KPR#:646 OLCDS Method with Sample Prep method cannot resolve because dialog is hidden.
KPR#:647 Method\Config changing from Packed to Capillary type throws Unhandled Exception: 'Requested Value 'IOErr' was not found'
KPR#:648 [68xx] Some data is not collected when the GC is started unexpectedly by remote or keypad start.
KPR#:649 Audit Trail does not track Sample Prep changes.
KPR#:650 Russian - Solvent list in Solvent Vent Calculator is missing string for acetone in Russian.
KPR#:651 A single change in GC editor has been recorded for three times in Audi trail.
KPR#:652 Pressure Flow calculator showing erratic behavior.
KPR#:653 Many events were listed in Method Audit Trail after editing a few GC parameters.
KPR#:654 Method print does not specify Aux PCM mode.
KPR#:655 GC Driver shows invalid 'Modulation Enabled' and 'Valve Idle State'
KPR#:657 Maintenance-> Column (Smart Key)->Time over maximum tempt./program maximum: Does not have unit of minute to pick.
KPR#:658 8860: User defined EMF is not functional.
KPR#:659 6890 - Pressure Flow Calculator is not calculating.
KPR#:660 Pressure/Flow calculator requires user to press [enter] to update value.
KPR#:661 Multiple entries added to method audit trail when configuring valve.
KPR#:662 GC with no MSD having MSD vent method change during method download of unrelated settings.
KPR#:663 [68xx] CP gas names are not shown in method listing.
KPR#:664 Additional entries added to audit trail during acquisition method creation for GC.
KPR#:667 [68xx] Keyboard is not locked during runs when that configuration option is chosen.
KPR#:674 GC Driver is not uploading signals from instrument.
KPR#:677 DriverSettings for Method Editor should not be a static variable.
KPR#:679 Pneumatics Control Mode On/Off incorrectly shown in method report.
KPR#:724 It is not possible to download the method to the GC. Driver 3.3.SR2.
KPR#:1196 7890A: Shutdown events are not published to the software GC Status screen
KPR#:336 GC instrument Help page cannot be displayed
KPR#:686 7820 goes offline following inlet pressure shutdown and power cycle

Keyword: 78xx Driver , 68xx Driver

KPR#:336 GC instrument Help page cannot be displayed

Keyword: 78xx Driver , Agilent GC Driver

KPR#:686 7820 goes offline following inlet pressure shutdown and power cycle

Keyword: Acquisition

KPR#:597 68xx: Chromatogram for channel randomly offset, shifted

Keyword: Agilent GC Driver

KPR#:686 7820 goes offline following inlet pressure shutdown and power cycle
KPR#:681 88xx: Early (1.x) FW versions do not provide Available Signals so No Signals show in Editor
KPR#:682 Instrument goes offline after download the method.
KPR#:683 Unable to download temperature setpoint to Gasifier II
KPR#:684 Column information changed when load method for users without create new acquisition method privilege.
KPR#:685 SSL total flow setting range changes to 200 mL/min intermittently with N2 Carrier configured.
KPR#:687 If you double click on Steps box in Sample prep- .NET exception appears
KPR#:688 RTL Wizard Redo option is not working correctly.
KPR#:689 For the 78xx and 9000Intuvo GCs group: A warning message related to Easy Sample Prep will prompt.
KPR#:690 OLCDS Method with Sample Prep method will not resolve if a tower has been removed.
KPR#:691 Sample Overlap and Pre-Run Flow test incompatible test in DSA not consistent with Browser UI and Touchscreen.
KPR#:692 Could not enable Blank Evaluation for multiple detectors simultaneously.
KPR#:693 Change Blank evaluation tab in GC Driver method to read "Blank Evaluation".
KPR#:694 Skip is grey when ALS Error dialog appears in Instrument Status advising that Tray is parked.
KPR#:695 Stop the Sequence does not work if Tray is Parked ALS Error Abort.
KPR#:696 8890 - A ramp is added to thermal zones which should not have ramps.
KPR#:697 Problem with NPD EMF
KPR#:698 Strange content is displayed following error state.
KPR#:699 GC Driver Help for Detector includes old info about Subtract from Signal for Column Comp.
KPR#:700 OpenLab CS menu bar Help has Column Compensation files only for 6850 and 6890.
KPR#:701 GC Status tooltips show NPD Open Bead error in all caps: 'Error condition: <GC_EVTLOG_NO_EVENT>
KPR#:702 6890 - Clicking on outlet pressure causes an unhandled exception.
KPR#:703 Wrong GC column catalog information for CP9078.
KPR#:704 Easy Sample Prep enabled on Chromeleon, puts message into log.
KPR#:705 ICF: Implementation doesn't correctly handle multiple selections of same signal.
KPR#:706 ICF: Change Prep Run on Manual Request to be in Method Screen as "Automatic Prep Run".
KPR#:707 3.3 Released GC driver will not run pretreatment method in Bronco sequence.
KPR#:709 Column information cannot be modified on OpenLab CDS after Smart key was removed.
KPR#:710 Function: Symantec antivirus protection happens on Chrome or new Edge browser.
KPR#:711 Column thickness cannot be changed to 0.01 um in EMPOWER with new driver resulting in retention time changes.
KPR#:712 8890, not possible to set the column thickness to 0.05uM.
KPR#:713 7820 uECD: new settings can't upload from the soft keyboard to software correctly.
KPR#:714 PCM D can't be controlled on 8890 or software.
KPR#:715 Enable use of Peak Evaluation for MassHunter, EZChrom, and ICF
KPR#:716 Signal Association for Intuvo should be -1
KPR#:717 Duplicate Signal Selection(s) removed from method" pops up several times.
KPR#:718 Mixed ALS and Blank Runs
KPR#:719 8890 - Solvent Mode changes are not tracked in the Audit Trail.
KPR#:720 LTM temperature setpoint missing from subway map
KPR#:721 OI 5630 with MH 10 not compatible.
KPR#:723 Unable to set the split ratio when using a VI.
KPR#:726 MassHunter: combination of GC driver with sandwich mode injections does not use sandwich turret locations using sequence keywords.
KPR#:727 Dashboard shows status 'Offline' while 'Doing Sample Prep'.
KPR#:728 Easy SamplePrep aborts sequence invalidly: Resource By Use (or By Volume) Chemical Resource is not available in layout.
KPR#:729 Add Online Editor to Dashboard for Chromeleon/ICF
KPR#:730 SamplePrep Pretreatment cannot open in MH 10.0 on 8890; 'Object Reference not set to an instance of an object'
KPR#:731 Move resource layout of easy sample prep to a new location.
KPR#:732 8890 does not log any Carrier Gas Clean Filter Maintenance dismissals or completions to Activity Log.
KPR#:733 Renaming detector from Firmware Update Utility does not display updated name in the GC Driver.
KPR#:734 Aux Heater Parameters Not Transferring Correctly from 5977B/8890 to 5977A/7890B.
KPR#:735 Gas Clean Filter: ChemStation Maintenance Log Refresh Button did not seem to work for Gas Clean Filter.
KPR#:736 Sample name of Back injection not displayed in the Browser User Interface for a Dual Injection sequence.
KPR#:737 8890 Incorrect Audit Trail entry if replace Aux PCM by PCM to connect to column 2 inlet.
KPR#:740 6890 - Runtime for Preview Run is not 9999 but uses the method runtime.
KPR#:741 Peak Evaluation - "Compare reference chromatogram with" drop-down list shown in DSA should be filtered to include only detector signals of the same type as the reference chromatogram.
KPR#:742 Standalone Assembly for Exceptions Support.
KPR#:743 6890 Method Editor: Signals Panel Partial Data Collection fields allow Start and End times to be equal.
KPR#:744 8890 Data System Maintenance Log is inconsistent with browser Maintenance Log.
KPR#:745 Sometimes the signal references in the DSA are null.
KPR#:746 Drivers to detect that the drivers installed on the system are consistent revisions.
KPR#:747 Get Diagnostic Reports - New Report is not generated when the Description includes a carriage return.
KPR#:748 Inconsistent nomenclature between the Browser UI and the Driver for the Gather Logs function.
KPR#:750 Function: Easy sample prep does not have enough activity log for 8890.
KPR#:752 Cosmetic error happens on 7890 Sample Prep Editor "move vials" from position and To position dropdown list.
KPR#:753 Peak Evaluation still enabled after set signal timed event with the signal.
KPR#:754 No entry display in maintenance log.
KPR#:755 Function: Peak evaluation message does not give enough information.
KPR#:757 There is not any way to print the Easy Sample Prep Method directly.
KPR#:758 Pre-Run Flow Test. Set Action on Failure: Continue/Abort option not applied to instrument.
KPR#:764 Selector: The selector parameters cannot download to GC correctly.
KPR#:765 Text in GC Driver about running Peak Evaluation is misleading, incomplete.
KPR#:766 MS requests audit trail support for PreTreatment method.
KPR#:768 Injection occurs immediately before pre-injection dwell time has expired.
KPR#:769 8255 Detector gases not available for runtime event in CDS 2.X but is available in OLCDS C.01.10.
KPR#:772 ICF won't start ALS runs on 8890 if Prep Run on Manual Request is checked.
KPR#:773 Erroneous barcode reader found/not found configuration mismatch.
KPR#:776 GC sequence interrupted with acquisitionserver.exe crash.
KPR#:777 Strange display in status if FID flame out. (Chinese)
KPR#:778 7820: FPD+ EPR flame on/off can be controlled in ChemStation.
KPR#:779 Method fails to start with configuration mismatch for column temperature.
KPR#:780 8890 - Real Time plot does not show the correct signal in OpenLab ChemStation C.01.10.
KPR#:781 Dashboard is not created when instrument is launched on C.01.08.210
KPR#:782 External sampler sequences can continue after loss of the data signal during acquisition of the chromatogram.
KPR#:783 Can not select chemical resources on sample prep.
KPR#:784 Handling of unexpected closure of signal socket needs to be improved.
KPR#:785 8890 run time events limited.
KPR#:786 3rd Party CDS - Chromeleon IntegrationCHRO-3635 518504 - Method download failed.
KPR#:787 Data systems that don't support Blank Evaluation log references to it not being a Blank type when checked in Browser
KPR#:788 Bad display of status from earlier versions of the Client and Server controllers.
KPR#:789 Override max temp’ parameter change following the previous method setting.
KPR#:790 Chromeleon - 8697: Instrument configuration window - 8697 HS is missing in the heading.
KPR#:791 Easy SamplePrep Help needs to cover new preheating operation available in the Add step.
KPR#:792 GC Driver mistranslation happened on LPU.
KPR#:793 Chromeleon: HS 7697 - Tray should be removed from Status UI.
KPR#:794 Chromeleon: Disconnect/Connect Dual GC - status of one instrument remained offline.
KPR#:795 An error occurs when trying to set a wash step.
KPR#:796 It is not possible to set the heated solvent to be discharged into the waste liquid vial.
KPR#:797 Inlet pressure inconsistent between Inlet and Columns tab.
KPR#:798 RTL Wizard update to the pressure in the method are not being saved.
KPR#:799 MassHunter: Resolved Method still reports it is Inconsistent with the GC.
KPR#:800 VL Licensing problem with 8697 Headspace connected to a GC.
KPR#:801 RTL Wizard is not correctly calculating the pressure.
KPR#:802 Method cannot be downloaded to GC for Sequence use after method resolution.
KPR#:803 Add Controller version to DSA Configuration and Reporting
KPR#:804 VL license does not support 8860-8697 instrument
KPR#:809 Editing a resource in ESP Resource layout does not block from selecting another resource with advisory to replace or discard.
KPR#:810 Post Run Backflush diagram is limited to splitting to 3 columns, 8890 will support splitting up to four columns.
KPR#:811 NCD for 8890: EMF counter (Quartz Tube) did not reset in ChemStation and counter not advancing.
KPR#:812 8697 Add support for autoconfiguration to for GC/HS drivers.
KPR#:813 SCD Burner Pressure Actual diagnostic signal is not available.
KPR#:814 New drop-down is not obviously and list not display completely if resource name is long.
KPR#:815 Could not open Sample prep in Bronco 10.0 SR2.
KPR#:816 No Unit Model #, Unit Serial # and Firmware version for Gasifier under Method Edit\Configuration.
KPR#:817 Extend run time should be disabled during pre-run.
KPR#:818 6890 GC Driver should not allow to download during sample/sequence running.
KPR#:820 Configuration Changed Messages in CDS2 Activity Log.
KPR#:821 7820: Instrument goes offline if download method from data system to instrument when SSL inlet shutdown.
KPR#:822 Message indicating failure of first connection attempt is not sent to logbook.
KPR#:823 8697 GC firmware version written to binary OLCS .ch data files is often incorrect.
KPR#:824 GCMS MassHunter: Offline Method Editor does not show 88xx/9000 Detectors.
KPR#:825 8697 8890 HS Readiness unchecked does not allow Run to start and prep.
KPR#:826 Easy Sequence is not adding anything to the ChemStation Run Queue.
KPR#:827 MassHunter 10.1 Pretreatment ALS Error 250 causes Unhandled Exception; UI completely disappears.
KPR#:829 Tool Tip for Ramp flow shows -1250ml/min to 1250ml/min as the limits for the column flow.
KPR#:830 88x0 ALS Error Pause/Stop on missing vial or ALS door open in MH results in Application Error.
KPR#:831 8890 VI (split vent plumbed) in Splitless mode does not deactivate Total Flow.
KPR#:832 GC Driver Maintenance shows 8697 configured to Back as 'Front headspace'.
KPR#:833 Request to count PAL injections on EMF interface.
KPR#:834 ICF and Waters Dashboard incorrectly show 8697 'running' (blue) when ALS or Valve injections are made.
KPR#:835 Help should expand Easy Sample Prep Select step to advise that Dual Simultaneous Injection may be required.
KPR#:837 Name of connection truncated on the 7890 GC display with newer GC Driver version.
KPR#:838 Intuvo 9000 and 88x0 Browser Links Should be hidden if they are not browsable.
KPR#:839 8890 Sequence aborted, lost connection with instrument.
KPR#:840 Impossible to share the GC column inventory between clients in Japanese OpenLab CDS.
KPR#:841 6890 doesn't prep for manual injection in Chromeleon.
KPR#:843 Missing Acquisition method parameters in Data Analysis and report.
KPR#:844 Heated by Valve Box is not recognized by the 8890.
KPR#:845 ICF will not start G1888 on 6890, no matter whether Prep Run on Manual Request is checked or not.
KPR#:846 Acquisition Method audit trail has issue.
KPR#:847 Detector Signal Name change causing customer to have to recalibrate.
KPR#:848 MassHunter 10.1.51.1 SR1 throws 'Unhandled Exception: Unable to upload the configuration from the GC' following an online reboot from Feature Selection.
KPR#:849 6890N Incorrect Signal Event description.
KPR#:850 Chromeleon: GC: Missing Parameters in GC8890 and GC6890 configuration report
KPR#:851 Chromeleon: Intuvo: Inconsistency in Guard Chip reporting.
KPR#:881 8890 help for 88xx Peak Evaluation can't display correctly.
KPR#:882 GC Driver Keeps asking the user to Save the SCD Method.
KPR#:883 MS EMF events logged to logbook whenever an EMF threshold is changed,
KPR#:884 PSD Purge Flow Value is not retained for the Primary Column when a splitter is installed.
KPR#:885 GC Driver errors when running a sequence in MassHunter 10.2.
KPR#:886 GC driver downloading settings throw exception about column even column model is correct on 8890 GC.
KPR#:888 Method information for Column 5 provides incorrect column flow information.
KPR#:889 In OpenLab ChemStation C.01.11 with released driver 3.7, Peak Evaluation is not showing.

Keyword: Autosampler

KPR#:338 EZChrom: PAL XT module not available after installation


KPR#:144  Product:68xx Driver Software  6890  6.21

Keyword: 

One-line Description:

6890 method does not allow SAVE DATA to be checked

Problem:

It is not possible to save data in a 68xx method.

Temporary Solution:

A workaround is to edit the column nominal dimensions (length and diameter) to different values and download them.  The method editor will change the internal values stored in the methd to valid values.  The column nominal dimensions can then be edited to the correct values and downloaded to the GC.  The problem should not recur if that is done once and all parameter values are edited through the data system with driver version 6.21 from then on.

Fix Information:

Resolved in 68xx Driver 6.23 [009].


KPR#:158  Product:68xx Driver Software  6890  B.01.01

Keyword: 

One-line Description:

User is not able to save 'Column Parameter' changes at the same time when change is made

Problem:

User is not able to save 'Column Parameter' changes at the same time when change is made unless they click on another field on the screen

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:160  Product:68xx Driver Software  ICF (68xx)  6.33

Keyword: 

One-line Description:

Invalid Resource Item implementation for oven program

Problem:

Invalid Resource Item implementation for oven program

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:161  Product:68xx Driver Software  ICF (68xx)  B.01.01

Keyword: 

One-line Description:

Merge Module error with ICF A.02.04

Problem:

Merge Module error with ICF A.02.04.
DSA Driver 6.02.066 contains identical binaries to the previous build but used an updated merge module which properly fixed the GUID issue.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02.059


KPR#:626  Product:DSA  7890B  3.0

Keyword: 

One-line Description:

88x0 Maintenance Counters of Inlet should increase with HS Injection.

Problem:

88x0 Maintenance Counters of Inlet should increase with HS Injection

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:656  Product:DSA  ICF (DSA)  3.0

Keyword: 

One-line Description:

Empower: 8890 Get Configuration takes a long time.

Problem:

When configuring an 8890, and pressing Get Configuration, this seemed to take a long time.
Instead when pressing OK - which should do the same (?) - it was much faster almost instantly.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:678  Product:DSA  8890  3.2

Keyword: 

One-line Description:

Aborting all doesn't work when waiting for continuation in overlap mode.

Problem:

Aborting all doesn't work when waiting for continuation in overlap mode.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:756  Product:DSA  All GCs  3.4

Keyword: 

One-line Description:

Configuration UI does not display correct help for instrument type.

Problem:

Configuration UI does not display correct help for instrument type.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:763  Product:DSA  8890  3.4

Keyword: 

One-line Description:

Lack of Peak Evaluation data should invoke a more useful message to user to setup in a browser window.

Problem:

Lack of Peak Evaluation data should invoke a more useful message to user to setup in a browser window.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:828  Product:DSA  8890  3.5

Keyword: 

One-line Description:

MassHunter 10.1 throws blocking pop-up when BC does not match, don't inject but continue or abort sequence: Driver was in the wrong state.

Problem:

MassHunter 10.1 throws blocking pop-up when BC does not match, don't inject but continue or abort sequence: Driver was in the wrong state.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:852  Product:DSA  7890B  3.1

Keyword: 

One-line Description:

Intuvo with jumper chip installed shows guard chip information in Acquisistion method report.

Problem:

Guard chip dimensions should not show in method report. When the method report is changed to show the jumper chip, it should not show its dimensions' either.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:854  Product:DSA  All GCs  3.3

Keyword: 

One-line Description:

Table cell headings are randomly colored bright blue for both GC Method Edit tables and headspace actuals.

Problem:

Table cell headings are randomly colored bright blue for both GC Method Edit tables and headspace actuals.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:856  Product:DSA  8890  3.4

Keyword: 

One-line Description:

Peak Evaluation Method Listing should include some additional items.

Problem:

The peak evaluation section of the method listing should also include...
 - Reference chromatogram name
 - Peak Names & Retention times
 - Attributes measured and tolerances used.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:857  Product:DSA  All GCs  3.5

Keyword: 

One-line Description:

AutoConfiguration of an instrument in EZChrom does not work.

Problem:

AutoConfiguration of an instrument in EZChrom does not work. AutoConfiguration could not detect the instrument.

Temporary Solution:

Do not use AutoConfiguration, instead configure the instrument manually.

Fix Information:

n/a


KPR#:859  Product:DSA  All GCs  3.6

Keyword: 

One-line Description:

Specify GC Configuration screen doesn't provide option for barcode reader.

Problem:

Specify GC Configuration screen doesn't provide option for barcode reader.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:860  Product:DSA  7890A  3.6

Keyword: 

One-line Description:

There are unnecessary entries in Sample Prep Audit Trail for GC,

Problem:

There are unnecessary entries in Sample Prep Audit Trail for GC,

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:862  Product:DSA  8890  3.6

Keyword: 

One-line Description:

Gasifier Maintenance Log Entries need to be localized.

Problem:

Gasifier Maintenance Log Entries need to be localized.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:863  Product:DSA  8890  3.6

Keyword: 

One-line Description:

MassHunter 10.1.51.1 with driver 3.6.153 sees mismatch between GC Configuration on starting sequence; Sequence fails.

Problem:

MassHunter 10.1.51.1 with driver 3.6.153 sees mismatch between GC Configuration on starting sequence; Sequence fails.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:865  Product:DSA  8890  3.6

Keyword: 

One-line Description:

Method Resolution for column's case change:( Agilent vs AGILENT) Should ignore the difference in case.

Problem:

Method Resolution for column's case change:( Agilent vs AGILENT) Should ignore the difference in case.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:867  Product:DSA  All GCs  3.6

Keyword: 

One-line Description:

EZChrom - Peak Evaluation disabled shows as an error in the Instrument Activity Log.

Problem:

EZChrom - Peak Evaluation disabled shows as an error in the Instrument Activity Log.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:869  Product:DSA  6890 (DSA)  3.6

Keyword: 

One-line Description:

Chromeleon: 6890 Signal association causes method check warning.

Problem:

Chromeleon: 6890 Signal association causes method check warning.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:870  Product:DSA  8890  3.4.2

Keyword: 

One-line Description:

Unable to upload 450 deg C as a User Configurable Heater from the 8890GC to Open Lab ChemStation.

Problem:

Unable to upload 450 deg C as a User Configurable Heater from the 8890GC to Open Lab ChemStation.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:871  Product:DSA  7890A  3.6

Keyword: 

One-line Description:

Method will not download; instrument goes offline and then online.

Problem:

Method will not download; instrument goes offline and then online.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:872  Product:DSA  7890B  3.6.1

Keyword: 

One-line Description:

Misleading warning is displayed if the barcode reader writes the barcode in sample name field.

Problem:

Misleading warning is displayed if the barcode reader writes the barcode in sample name field.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:874  Product:DSA  8890  3.6.1

Keyword: 

One-line Description:

Unable to use PSD 3 or 4 in Backflush Wizard.

Problem:

Unable to use PSD 3 or 4 in Backflush Wizard.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:875  Product:DSA  8890  3.6

Keyword: 

One-line Description:

Error when opening the Pressure/Flow calculator when running in Portuguese.

Problem:

Error when opening the Pressure/Flow calculator when running in Portuguese.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:876  Product:DSA  8890  3.7

Keyword: 

One-line Description:

Sample Overlap with option: 0 min before end of GC run hangs sequence after first run: 'Direct control or difference in methods was detected...'

Problem:

Sample Overlap with option: 0 min before end of GC run hangs sequence after first run: 'Direct control or difference in methods was detected...'

Temporary Solution:

none

Fix Information:

To be fixed in next release.


KPR#:877  Product:DSA  7890B  3.2

Keyword: 

One-line Description:

Acquisition crash when printing hydrogen sensor calibration report.

Problem:

Acquisition crash when printing hydrogen sensor calibration report.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:878  Product:DSA  All GCs  3.7

Keyword: 

One-line Description:

SVT failure after removing driver.

Problem:

After uninstalling of OpenLab ChemStation, OpenLab EZChrom, or EZChrom Elite, the IQT/SVT reference files are left behind.  SVT does not show the option to try to qualify the product since they are not installed.  This would only appear to just be ‘junk’ improperly left behind on the system after an “unclean” uninstall.

Temporary Solution:

Workarounds:

1. Uninstall and Repair the driver package using the “Uninstall” and “Repair” buttons in Add/Remove Programs directly.

2. Allow the OpenLab Master Installer to uninstall the driver if supported.

Fix Information:

n/a


KPR#:879  Product:DSA  8890  3.7

Keyword: 

One-line Description:

Edit Sleep/Wake Methods' 'copy from Active method' does not upload He Conservation gas types correctly into Columns module list.

Problem:

Edit Sleep/Wake Methods' 'copy from Active method' does not upload He Conservation gas types correctly into Columns module list.

Temporary Solution:

This issue is just a display issue as the gasses are correctly changed when the sleep and wake methods are applied.

Fix Information:

To be resolved in the next release.


KPR#:880  Product:DSA  6890 (DSA)  3.6

Keyword: 

One-line Description:

6890 Lit Offset changes the setting on the GC when the method is loaded when it shouldn't be part of the method.

Problem:

6890 Lit Offset changes the setting on the GC when the method is loaded when it shouldn't be part of the method.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:680  Product:DSA  8890  3.0

Keyword: 3rd Party Drivers

One-line Description:

Chromeleon: Wrong injection volume used with 8890 GC and G4567A Injector.

Problem:

Chromeleon: Wrong injection volume used with 8890 GC and G4567A Injector.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers 3.0 SR4


KPR#:642  Product:DSA  All GCs  3.2

Keyword: 3rd Party Drivers , 6850 Control , 6890 Control , 7890 Control

One-line Description:

Thread Exception error when clicking on pneumatic curve when editor first opened.

Problem:

Thread Exception error when clicking on pneumatic curve when editor first opened.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:16  Product:68xx Driver Software  6890  5.03

Keyword: 68xx Driver

One-line Description:

Vial Missing Error Message

Problem:

When the 6890 GC encounters a missing vial, the IALog displays Stop key pressed error #1 instead of "Missing Vial."

Temporary Solution:

None

Fix Information:

This is fixed in 68XX Driver version 6.21 which is included in C.01.05 OpenLAB ChemStation and A.04.05 OpenLAB EZChrom.


KPR#:17  Product:68xx Driver Software  6890  1.01

Keyword: 68xx Driver

One-line Description:

How to Change Column Dimensions

Problem:

Changing Column Dimensions requires being logged in as an administrator.

Temporary Solution:

Column dimensions are part of the GC Configuration and the end user must be logged on as an Administrator to change these parameters.

Fix Information:

This is fixed in GC Driver version 6.01/6.02 which is included in OpenLAB ChemStation C.01.01 and OpenLAB EZChrom A.04.01 and later.


KPR#:18  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

If One Signal Needs to be Saved, it Must be Assigned as Signal 1

Problem:

If only one signal needs to be saved, you must assign it as signal 1.

Temporary Solution:

If only one signal needs to be saved, you must assign it as signal 1.

Fix Information:

Fixed in 68xx driver revision 6.11[008].  This driver is included in B.04.03 SP1 ChemStation and C.01.03 OpenLAB CDS.


KPR#:20  Product:68xx Driver Software  6890  5.10

Keyword: 68xx Driver

One-line Description:

Instrument Diagram Does Not Match Installed Column in Method

Problem:

The Instrument diagram of the GC instrumentation indicates a different column configuration than is set in the method.  The GC keyboard will reflect the new changes, only the software instrument diagram is affected.

Temporary Solution:

Beginning with B.04.03 DSP1 [54], after the configuration change is made to the columns, the workaround is to save the method and then load it.  This will update the displayed column configuration.  

Another workaround is to shut down the ChemStation software and restart to reflect the new configuration changes.  

These workarounds may not work for all configurations.

Classic 68xx driver works correctly.

Fix Information:

None


KPR#:22  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

In 68XX driver revision 5.02 - 6.11, it is not possible to Modify a Method During a Run to Extend the Run Time or Change the Oven Temp

Problem:

It is possible to the software edit parameters screen and change the oven hold time or oven temp and select OK.  The GC does not accept the updates.  The method in the software is changed to the new values; the GC ignores all.

Temporary Solution:

n/a

Fix Information:

68XX Driver 6.11 is included in B.04.03 SP1, OpenLAB ChemStation C.01.04 and OpenLAB EZChrom A.04.04.


KPR#:23  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

Info in Edit instrument parameters\Columns is incomplete

Problem:

Edit instrument parameters; columns

Applies to GC’s: 7890A, 6890N, 6850A

The window displayed is incomplete; it shows the column type and flow/pressure parameters, but does not give the length, ID or film thickness.  These are critical parameters, and should be displayed just as they were in the previous ChemStation revisions.  To find these parameters, the user now has to look on the configuration window.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.11[008].  This driver is included with OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:31  Product:68xx Driver Software  6890  5.11

Keyword: 68xx Driver

One-line Description:

Ignore missing vial option is not present in GC

Problem:

Run a sequence with 11 runs and the 11th vial is missing.  The sequence aborts and SSIZip file was not uploaded to ECM as the 11th vial was missing.

The ignore missing vial option is not present in GC.

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:33  Product:68xx Driver Software  6890  5.10

Keyword: 68xx Driver

One-line Description:

Instrument Setup graph has incorrect column legend

Problem:

In the 6890, the legend for the Instrument Setup graph says Column 2, irrespective of which column is highlighted.  The graph is correct, it is just the legend that is wrong.

Temporary Solution:

n/a

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:38  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

ALS errors abort sequence; no Retry/Abort dialog box option offered with 68xx RC.NET Driver

Problem:

6890A RC.NET driver with ALS. 

If an ALS error occurs such as a Vial not found event, there is no dialog box option presented to Retry/Abort.  The sequence simply aborts.

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:41  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

Method parameters from B.01.03 changed to defaults after upgrade to B0402 RC.net

Problem:

Methods from 6850 B.01.03 were loaded on the upgraded revision B.04.02 RC.NET driver. The 6850 GC methods were changed.

The method parameters that are changed are: 

· Oven temperature (switched to default 50 C)
· All gradient parameters are gone (I assume the mean temperature program)
· Gas type (switched from H2 to default He)

Temporary Solution:

n/a

Fix Information:

This problem is fixed in Software Driver Version: 6.01.  This driver is included with B.04.02 SP1, B.04.02 SP1 Hotfix 2, B.04.02 DSP3 and B.04.03 ChemStation.


KPR#:55  Product:68xx Driver Software  6890  6.01

Keyword: 68xx Driver

One-line Description:

Opening 68xx RC.NET GC types result in 'FetchCPVar cannot talk to application'

Problem:

Configure 6850 RC.NET or 6890N RC.NET GC. 

Open an online session, initial or any subsequent try. This results in a benign pop-up error:  'FetchCPVar cannot talk to application'.

Temporary Solution:

Go to view menu and turn off the sampling and instrument diagrams.  This will keep hpgcui00.exe from starting up.

Fix Information:

Fixed in driver revision 6.02.
Driver included in OpenLab C.01.01.


KPR#:59  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

In 68XX Driver Version 5.02, it is not Possible to Start the 6890 RC.NET from the Front Panel Start Key

Problem:

In 68XX Driver Version 5.02, it is not possible to start the 6890 RC.NET from the front panel Start key.  Software configuration is Injection source = manual.  6890 is READY, press start and get error message "ERROR Start Key disabled".

Temporary Solution:

The workaround is for the user to start the run from the "run control" then "run Method" in the Chemstation software and then press start at the GC.

Fix Information:

Fixed in driver revision 6.10.  This driver is included with B.04.03 DSP1 ChemStation.  It is also included with OpenLAB ChemStation C.01.02 and OpenLAB EZChrom A.04.02.


KPR#:66  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

CIS4 inlet is not recognized with 6890 GC RC.NET

Problem:

CIS4 inlet is not recognized with 6890 GC RC.NET

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:83  Product:68xx Driver Software  6890  6.01

Keyword: 68xx Driver

One-line Description:

Only Fast Plunger Speed is available for PTV Solvent Vent multiple injections

Problem:

The fast plunger speed is only available when using multiple PTV Solvent Vent injections.  Most users of multiple PTV Solvent Vent injections need to use Slow or Variable plunger speed, not Fast.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 6.10.  This driver is included with B.04.03 DSP1 ChemStation and OpenLAB C.01.02 ChemStation and OpenLAB A.04.02 EZChrom.


KPR#:87  Product:68xx Driver Software  6890  6.02

Keyword: 68xx Driver

One-line Description:

IQ1.CFG file of 6890/6850 instrument corrupted after regional setting change

Problem:

From Control panel\Regional settings: change the decimal separator from a period to a comma.

It is not possible to open a 6890/6850 ChemStation.

Temporary Solution:

1.  Backup data, methods, sequences, column databases (found in C:\Chem32\DRIVERS), etc 

Record GC IP addresses

2.  Delete IQ1.CFG located under the Chem32\1 directory for example

3.  Uninstall Chemstation

4.  Reinstall Chemstation

Fix Information:

Period is required in Regional Settings.


KPR#:89  Product:68xx Driver Software  6850  5.10

Keyword: 68xx Driver

One-line Description:

Incorrect injection volume shown in method report if PTV solvent vent is used

Problem:

6850 with a PTV inlet

The method specifies PTV solvent vent mode with 3 injections, ten seconds apart.  The method volume is 5 µL.  Specify the method to use method volume for three injections.  Each injection is 5 µL.  However the report shows the injection volume as 1 µL.  This is incorrect.  The report should show the injection volume as either 5 µL or 5 µL x 3, or 15 µL.

Temporary Solution:

n/a

Fix Information:

Fixed in software driver 6.10 [023].  This fix is included in B.04.03 DSP1 and later versions of ChemStation.  It is included in OpenLAB ChemStation C.01.02 and OpenLAB EZChrom A.04.02 and later.


KPR#:91  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

B.04.03 DSP1 [52] Memory Leak may cause GC ChemStation with 68xx RC.Net driver to stop working

Problem:

A memory leak has been discovered in the 68xx RC.NET driver revision 6.10 [022]. The 6.10 [022] is included in B.04.03 DSP1.  As a consequence of the memory leak, the B.04.03 DSP1 [52] GC ChemStation software may stop working during a sequence run or when the system is left idle over long periods of time.  There is no error message.

Temporary Solution:

It is recommended to reboot the PC once per week until a fix is available.  This is needed only when using the 68xx RC.NET Driver.

Fix Information:

Fixed in 68xx driver revision 6.11[008].  This driver is included in B.04.03 SP1 ChemStation and C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.


KPR#:92  Product:68xx Driver Software  6890  6.01

Keyword: 68xx Driver

One-line Description:

Instrument Diagram Does Not Match Column 2's Inlet Configuration

Problem:

Column 2 inlet configuration will never be correct if column 2 is connected to anything other than inlet 2.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.10[044].  This fix is included in these minimum versions:B.04.03 SP1 ChemStation, OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:94  Product:68xx Driver Software  6890  6.01

Keyword: 68xx Driver

One-line Description:

68xx Method Download Times Out

Problem:

Connect to 6890N GC.

Within seconds of successfully opening an online session, logbook logs the following simultaneously with the loading of the method.

'Logbook      Welcome to ChemStation                         12:17:12 06/28/10
   0 1da6 4c28cb1f    0
6890       1 Timed out waiting for method download to fin>  12:17:35 06/28/10
   0 1da6 4c28cb1f    0
6890       1 ish.                                           12:17:35 06/28/10
7da 41e0 4c28cb1f    0
Method       Loading Method LCV_GCCONTROL.M                 12:17:35 06/28/10'

Temporary Solution:

n/a

Fix Information:

Fixed in GC Driver revision 6.10 [027].  This driver version is included in B.04.03 DSP1 ChemStation and C.01.02 OpenLAB ChemStation and A.04.02 OpenLAB EZChrom.


KPR#:95  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

"Method modified after loading" occurs when running a sequence (6890 RC.NET)

Problem:

The "Method modified after loading" flag occurs after lauching the sequence.

Started the sequence from the ChemStation software.  The method modification status indicates that the method has changed when it was not changed and the report will indicate 'modified after loading'.

The GC had a calibrated capillary column that was changed to a packed column.  When using this method that now has a packed column, the GC reports an error in the length parameter, and that is causing the method download not to reset the 'modified after loading' flag.

Temporary Solution:

There is a workaround: bring Method into MethodEdit UI, and "reconfigure" column (Packed to Packed would be OK) to get new structure.

Fix Information:

Fixed in GC Driver revision 6.10 [027].  This driver is included in B.04.03 DSP1 ChemStation and OpenLAB C.01.02 ChemStation and OpenLAB A.04.02 EZChrom.

Note, this fix will only apply to new methods, not to current methods.


KPR#:98  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

GC Column Catalog File Cannot be Opened When Using the 68xx Driver Version 6.10

Problem:

It is not possible to add new columns to the GC column catalog (database) using the RC.NET driver.  It is possible to add columns to the same column database using the Classic driver.  User switched back to classic on same system and could add columns without error.

The following error is shown:

The Catalog File cannot be opened.  If needed, you may obtain an appropriate replacement file from Agilent.
C:\Chem32\CORE\...\DRIVERS\catalog.mdb

The RC.NET driver is prevented from opening the db because you can’t have two column entries with the same model number!

Temporary Solution:

Start with a new, “stock” db column catalog file from another system.

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:99  Product:68xx Driver Software  6890  1.01

Keyword: 68xx Driver

One-line Description:

Sequence continues while GC temperature is not ready

Problem:

When running a sequence where consecutive runs use the same method using the ALS on a data system containing 6890 driver version 6.10.027 or earlier, the data system may proceed to start a new run before the GC has equilibrated after the conclusion of the previous run.  This is more likely if the method contains a post run period of sufficient length that the GC equilibrates to the post-run conditions and the data system has completed data analysis well before the end of the post-run period.

This could result in a (retention time) RT shift.

Temporary Solution:

n/a

Fix Information:

Patch available for RC.NET GC driver revision 6.10 [027] for B.04.03 DSP1 [54].

Fixed beginning in: B.04.03 SP1 [87] and OpenLAB C.01.03 [37].


KPR#:100  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

A Method Can be Created Which Will Not Download to the Instrument and the Sequence Does Not Run

Problem:

Method download fails, sequence aborts after start; no injection made

Error reported in logbook:
Attempt to download method to GC failed.

The Data System will not allow the run to continue when the method download has failed.

Temporary Solution:

n/a

Fix Information:

This fix is in the 68xx driver version 6.10.032 and 6.11.001.  

This fix is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:101  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

GC Back Injector Not Present in Edit Method Screen

Problem:

After successfully running a sequence with a back method, another back method is loaded. The back injector is not present in the edit method screen.

Temporary Solution:

Change a parameter at the GC keyboard and click "upload from instrument" in the edit method screen. The back injector will show in the edit method screen.

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:102  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Validation failed shown on left corner of Resolve Method screen

Problem:

Load a method which was developed for both detectors and has the front detector signal chosen under signals tab.
Load this method on a GC with no front detector - method resolution. 

Changes made to the detector signal tab are not detected, tab remains yellow (invalid).

Temporary Solution:

Click on a different tab and modify the value of any field to a valid value or click on the configuration tab and then click away. Change the signals tab to a valid value or turn it off to resolve the method.

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:103  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Injector Panels in GC Edit Method Show as Uninstalled When an Injector is Installed.

Problem:

The front injector was unplugged. Close software, plug injector in, restart software.  Method Configuration/ALS panel and Injector panel both say: Front Injector Not Installed. The GC shows that it is installed.  Software inlet and injection parameters panel show that it is installed as well.

Temporary Solution:

n/a

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:105  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

Plunger Speed is Not Saved with 6850 GC Methods

Problem:

Plunger speed parameters are not saved in methods.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 6.11[002].  This fix is included in B.04.03 SP1 ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.


KPR#:106  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Opening the GC method parameters to only look (no change made) and selecting OK to close stops the sequence or single run

Problem:

During a run, the GC method parameters are opened via the instrument diagram icon.  Select OK after looking at the oven parameter to close the screen.  The sequence or single run will just stop and the method is dirty.  See Log File for error message.

Log File:
  67 41e2 4e69f8b3    0
Method       Method started                                 07:29:55 09/09/11
  67 41e2 4e69f8b4    0
Method       Instrument running sample Vial 1 (front)       07:29:56 09/09/11
  67 41e2 4e69f8b4    0
Method       Instrument running sample Vial 2 (back)        07:29:56 09/09/11
   0 1da5 4e69f91a    0
6890       1 Attempt to download method to GC failed.       07:31:38 09/09/11
  67 41e2 4e69f91a    0
Method       Instrument Error - Method/Sequence stopped     07:31:38 09/09/11
  67 41e2 4e69f91a    0
Method       Method aborted                                 07:31:38 09/09/11

Temporary Solution:

Click the Cancel button rather than the OK button if the intent was to check the values of some of the instrument setpoints.  This would not interfere with any run which is in progress.

Fix Information:

Fixed in 68xx driver revision 6.11[008].  This is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:109  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Method Contents Report Displays the Incorrect Configuration of Front and Back Detectors for 6890 GC

Problem:

The report displays the incorrect configuration. With signal-1 selected as the back detector and integration events for back detector. The method contents report displays the integration events for the front detector and the remaining paramaters are for the back detector are configured to the front detector.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.11[003].  This fix is included in B.04.03 SP1 ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom and later.


KPR#:113  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Cannot Run a Packed GC Column with a 6890

Problem:

Method download fails, sequence aborts after start when trying to run a 6890 with a packed column.  
  
Error reported in logbook:
Attempt to download method to GC failed.

The Data System will not allow the run to continue when the method download has failed.

Temporary Solution:

This can be run by setting the column as a capillary column but that changes the chromatography.

Fix Information:

Fixed in driver revision 6.10[032] and 6.11[001].

This fix is included with B.04.03 SP1 GC ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom


KPR#:116  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Pulsed Split/Splitless Injection Does Not Wait For Ready on a 6890.

Problem:

The GC does not wait for the inlet pressure to increase to and stabilize at the pulsed pressure before injection and data acquisition. The GC starts and injects sample at the same time, then starts data acquisition and increase of inlet pressure to pulsed pressure.

Temporary Solution:

If the 6890 is operated from the GC keyboard, the GC has the expected result.

Fix Information:

Fixed in 68xx driver revision 6.11[007].

This fix is included with B.04.03 SP1 ChemStation, OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03


KPR#:117  Product:68xx Driver Software  6890  6.01

Keyword: 68xx Driver

One-line Description:

In 68XX GC Driver Version 6.01, 2 Injections are Made When Using the PTV

Problem:

Set up the injector to make 1 ul injection x 1. The number of injections will revert to 2 even if the user enters 1.

Temporary Solution:

n/a

Fix Information:

This is fixed in driver revision 6.10 [27]  which is included in B.04.03 DSP1 [54] GC ChemStation, C.01.02 OpenLAB ChemStation and A.04.02 OpenLAB EZChrom.


KPR#:119  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Vial left in gripper; no message shown to alert user about the problem

Problem:

After a stop, if there is a vial in the gripper it is not returned to its original location, it is kept in the gripper until the start of a new run. In the interim, if a new vial is placed in the open location, during the next run the system runs into an error because the gripper wants to return the vial to its original location which is now occupied.

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:120  Product:68xx Driver Software  6890  6.11

Keyword: 68xx Driver

One-line Description:

6850 vial numbers are not consistent with standard numbering system.

Problem:

A 6850 with a G2613A tower and a three vial turret will accept only single digit vial locations, ie., 1, 2, 3 instead of 101, 102, 103. Attempts to enter the correct vial number generates an error message "The vial 101 is not allowed with the current device configuration."

The also occurs when entering correct vial locations in a sequence table.

Temporary Solution:

n/a

Fix Information:

Fixedi n 68XX driver revision 6.11.  This driver is included with B.04.03 SP1 ChemStation, OpenLAB C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.


KPR#:122  Product:68xx Driver Software  6890  6.10

Keyword: 68xx Driver

One-line Description:

Method Resolution Changes Oven Temperature Program

Problem:

Load a method from a 6890 GC with a fast oven on a 6890 GC with different hardware and a normal oven. Method resolution occurs. The oven temperature program from the fast oven GC has not been loaded on the normal oven GC.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.11[002].  Fix is included in B.04.03 SP1 ChemStation, OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:123  Product:68xx Driver Software  6890  6.11

Keyword: 68xx Driver

One-line Description:

Column info is missing with 6890

Problem:

The column specified as being used is missing information: description, Manufacturer and Model Number.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.11[005].

This fix is included in B.04.03 SP1 GC ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.


KPR#:124  Product:68xx Driver Software  6890  6.11

Keyword: 68xx Driver

One-line Description:

Method Modification Flag is Set after Edit Method: Occurs on first connection or after upload from GC.

Problem:

1. First Connection to an online GC and save the method OR connect to an instrument and save the method, open method editor, click on ‘Upload from instrument’. Click ‘Ok’.
3. Click ‘Edit entire Method’, go on clicking ‘Ok’ without making any change.
4. Method is dirty at the end.

This only occurs on 6850 GCs with G4513A injectors.

Temporary Solution:

Save the method as a new name after initial connection or subsequent method upload.

Fix Information:

Fixed in 68xx driver revision 6.11[008].  This is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:128  Product:68xx Driver Software  6890  6.11

Keyword: 68xx Driver

One-line Description:

Method Ddownload Failure Occurs Due to Column Calibration Limits

Problem:

A valid column calibrated using calculate diameter function will result in a method download failure if the change from the original diameter is more than 20 microns. 

This occurs after OKing method changes that are downloaded, and will occur even if the column values are valid dimensions.

Temporary Solution:

n/a

Fix Information:

This is fixed in 68XX GC Driver Version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:129  Product:68xx Driver Software  6890  6.11

Keyword: 68xx Driver

One-line Description:

Instrument actual value for COC inlet does not display correctly

Problem:

6890N GC with COC inlet connected to FID. The COC inlet pressure setpoint reflects the correct pressure set for the column, however the instrument actual value (blue text) in the setup method screen is displayed as 0.0.

Temporary Solution:

Enable setup actuals (inlet) in the setup method screen, the inlet pressure is properly displayed.

Fix Information:

Fixed in 68xx driver revision 6.11[018].  This driver is included in B.04.03 SP1 ChemStation and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:130  Product:68xx Driver Software  6890  Monitoring

Keyword: 68xx Driver

One-line Description:

Instrument actual value for anode purge flow on an ECD does not display correctly

Problem:

The ECD anode purge flow setpoint reflects the correct value, however the instrument actual value (blue text) in the setup method screen is displayed as 0.0.

Temporary Solution:

Enable setup actuals in the setup method screen, the actual anode purge flow displayed properly.

Fix Information:

Fixed in 68xx driver revision 6.11[018].  This driver is included in B.04.03 SP1 ChemStation and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.


KPR#:132  Product:68xx Driver Software  6890  6.21

Keyword: 68xx Driver

One-line Description:

6850 Support of Column Compensation

Problem:

The 6850 GC does not support column compensation from the software. This is only able to be done with the G2629A handheld controller which is now obsolete.

Temporary Solution:

n/a

Fix Information:

This is fixed in 68XX GC Driver Version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:134  Product:68xx Driver Software  6890  6.11

Keyword: 68xx Driver

One-line Description:

Easy SamplePrep reset of one or any group of resources creates log entry:  'User reset all resources'

Problem:

Create a resource layout. Select menu item Reset Resources... From the list, select one or several resources and OK. The logbook always logs 'User reset all resources' no matter how many resources are actually reset.

Temporary Solution:

n/a

Fix Information:

There is no fix available.


KPR#:136  Product:68xx Driver Software  6890  5.02

Keyword: 68xx Driver

One-line Description:

Data Files do not Contain the Correct Signals if the Front Inlet is Connected to Back Detector

Problem:

Data files do not contain the correct signals if front inlet is connected to back detector

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.


KPR#:137  Product:68xx Driver Software  6890  5.01

Keyword: 68xx Driver

One-line Description:

Slow download speed from GC Datafiles stored on network drive

Problem:

Loading GC6890 data files stored on a network drive to a ChemStation C.xx version is very slow when the operating system is Windows 7.  The data is loaded in small chunks instead of reading one big block. Only 6890 GC files are showing this issue.
Agilent does not support the usage of a mapped network drive during data acquisition. 

Accessing and loading a data file from a mapped network drive will take few seconds longer than the same file stored locally in the ChemStation computer.

Active file scanning done by an antivirus software may also impact the loading speed.

Temporary Solution:

n/a

Fix Information:

No fix planned.


KPR#:138  Product:68xx Driver Software  6850  6.22

Keyword: 68xx Driver

One-line Description:

C.01.06: 6850 classic driver will not accept valid vial locations in Run Method, Sequence, or Easy Sequence

Problem:

It is not possible to change the default '1' Vial location in Run method.  Changing the vial entry in the sequence table results in red text 'Invalid Injection Location: Front'. It is not possible to enter vial locations in Easy Sequence Setup which results in either 'Injection Location not available' or 'Obj Reference not set to an instance of an object'.

Temporary Solution:

n/a

Fix Information:

Customers upgrading to C.01.06 must re-configure their 6890/6850 to use the RC.NET driver.


KPR#:139  Product:68xx Driver Software  6890  6.23

Keyword: 68xx Driver

One-line Description:

6890 method download attempts during run and aborts the current run.

Problem:

The Agilent 6890 Gas Chromatograph does not allow downloads while in a run. Trying to download the method to the 6890 also aborts the current run.

Temporary Solution:

n/a

Fix Information:

No fix.


KPR#:140  Product:68xx Driver Software  6890  6.23

Keyword: 68xx Driver

One-line Description:

The Oven Ramp table does not display correctly in IR with Acquisition method selected.

Problem:

When you specify an Intellignet Report with Method Info report added to the  Sample Summary report to get the Acquisition method it is formatted incorrectly..

Temporary Solution:

n/a

Fix Information:

The rows in tables now have the same names and IDs so that the data system can organize them into a table. Fixed in revision 6.25 (GC Driver revision A.02.05).


KPR#:141  Product:68xx Driver Software  6890  Monitoring

Keyword: 68xx Driver

One-line Description:

6890 PTV Inlet not recognizable in OpenLAB EZChrom

Problem:

The Extracted configuration shows PTV back inlet and AIB Back Detector. Launching the instrument offline shows the column connected to the Back Inlet and the Back Detector.The Module Configuration Lists the PTV Back Inlet with Blank Back Detector, however the Back Inlet is seen as  Unrecognized inlet type.

Temporary Solution:

n/a

Fix Information:

The code wasn't checking for the right inlet type code for a PTV mounted in the back. Fixed in revision 6.25


KPR#:142  Product:68xx Driver Software  6890  6.23

Keyword: 68xx Driver

One-line Description:

Multiple errors when the 6890 doesn't have any inlets

Problem:

The OpenLAB CDS ChemStation gives errors when the 6890 doesn't have inlets installed and both inlets are configured as none on the 6890 GC.

Temporary Solution:

n/a

Fix Information:

The error was occurring in the code which set up the possible inlet connections for columns. Fixed in revision 6.25


KPR#:143  Product:68xx Driver Software  6890  6.23

Keyword: 68xx Driver

One-line Description:

Sequence table Inj Vol Override goes to wrong stops for 6890/7683: C.01.05, A.04.05, C.01.06, A.04.06

Problem:

If an Injection volume is entered into the Sequence which overrides the method injection volume setting the injector goes to the wrong stops for a 6890 with a 7683 ALS. The injection volume will be incorrect for versions C.01.05, A.04.05, C.01.06, A.04.06 of the software

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx Driver Version 6.23 [011].


KPR#:145  Product:68xx Driver Software  6890  6.22

Keyword: 68xx Driver

One-line Description:

Often get two or more ChemMain.exe's running following shutdown of Control Panel or online session.

Problem:

Run Task manager always on top.  With no ChemMain.exe's running, open a 6890 online session. Close session and the ChemMain.exe does NOT go away.

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.05


KPR#:146  Product:68xx Driver Software  6890  6.11

Keyword: 68xx Driver

One-line Description:

PDID Valco Detector isn't recogonized in the RC.net driver in OLCS EZChrom

Problem:

Customer running a a 6890 with OLCDS EZChrom A.04.05.  The 6890 that they have has a 3rd party detector, PDID from Valco.  The old EZChrom driver recognized the detector, but the new RC.net driver does not recognize it.

Temporary Solution:

n/a

Fix Information:

Fixed in A.04.06


KPR#:147  Product:68xx Driver Software  6890  6.25

Keyword: 68xx Driver

One-line Description:

6890N with 7693 barcode scanning checksum mismatch does not return vial to tray and skips a vial.

Problem:

There was a timeout in the driver; if the reading of the bar code was not complete by the time that the timer timed out, the driver would declare that the reading had terminated.  This was misleading the data system into advancing to the next vial.  The time required to finish reading the bar code or declare that the attempt had finished is indeterminate.  If the tray is parked, the system will sit there waiting to move until the tray is unparked.  The timeout was removed from the code.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:148  Product:68xx Driver Software  6890  5.03

Keyword: 68xx Driver

One-line Description:

Customer can't install colum information from catalog if column description is blank

Problem:

OpenLAB EZChrom A.04.06 and 6890N 
 
Step:
1, Customer selects 122-10BE column. this column doesn't have description.
 
2, Error message appears when you try to install this column.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:149  Product:68xx Driver Software  6890  6.31

Keyword: 68xx Driver

One-line Description:

EZChrom: Installation of  GC Drivers A.03.02 breaks a 7697 configuration if installed

Problem:

Installation of  GC Drivers A.03.01 breaks a 7697 configuration if installed.

Temporary Solution:

Uninstall the 7697 HS driver and install the latest HS driver.

Fix Information:

None


KPR#:150  Product:68xx Driver Software  6890  A.03.01

Keyword: 68xx Driver

One-line Description:

Setting a Hold time of 0.0 does not work correctly with GC6890

Problem:

Setting up Hold Time of 0.0 does not work correctly with GC6890.

Temporary Solution:

No fix planned.

Fix Information:

None


KPR#:151  Product:68xx Driver Software  6890  6.32

Keyword: 68xx Driver

One-line Description:

Elite: "Use Method" not accepted as an injection volume

Problem:

"Use Method" not accepted as an injection volume in the sequence in EZChrom Elite.

Temporary Solution:

Always set an injection volume in the sequence.

Fix Information:

None


KPR#:152  Product:68xx Driver Software  6890  6.32

Keyword: 68xx Driver

One-line Description:

Elite: IQ fails after GC Driver install.

Problem:

IQ fails after GC Driver A.03.02 installed.

Temporary Solution:

No Fix Planned. EZChrom Elite does not support this feature.

Fix Information:

None


KPR#:153  Product:68xx Driver Software  6890  6.32

Keyword: 68xx Driver

One-line Description:

Elite: Error occurs when Pretreatment window is opened

Problem:

Error occurs when EZChrom Elite Pretreatment window is opened

Temporary Solution:

No fix planned.

Fix Information:

None


KPR#:154  Product:68xx Driver Software  6890  6.32

Keyword: 68xx Driver

One-line Description:

Elite: G1888 status only shows connecting after GC driver installation

Problem:

1. Configured G1888 using original Elite driver after GC Driver installation
2. Selected Instrument Status under Control menu and chose HS tab.
3. Status window shows "Connecting" (see pic)
4. Other elements in window are inactive.
5. Attempts to create, save, and run a method were successful and data was returned.
6. Instrument Status of the same G1888 prior to GC driver installation was active and usable.

Temporary Solution:

Workaround 
  
1) Open up administrator command prompt
2) Navigate to EZChrom directory, e.g. cd "c:\EZChrom Elite"
3) run: regsvr32 HPCTUtil.dll

Fix Information:

n/a


KPR#:155  Product:68xx Driver Software  6890  6.23

Keyword: 68xx Driver

One-line Description:

Instrument session continues to run in background after session is closed.

Problem:

When an instrument session is closed the ChemMain.exe process continues to run in the background when an instrument connection isn't made or lost. This can lead to multiple ChemMain.exe processes running at the same time causing performance issues.

Temporary Solution:

Close the ChemMain.exe process in Task Manager.

Fix Information:

Fixed in GC Drivers version A.02.05.024


KPR#:156  Product:68xx Driver Software  6890  B.01.02

Keyword: 68xx Driver

One-line Description:

GC Driver and OpenLAB CDS 2.2 Version Number clarification.

Problem:

GC Driver versions do not display correctly in OpenLAB CDS. The leading alpha character does not get displayed. This makes the "B" version appear to be older than previous "A" version.

Temporary Solution:

This is a cosmetic defect only. It does not affect the operation of the software. The version numbers are still unique.

Fix Information:

n/a


KPR#:157  Product:68xx Driver Software  6890  6.33

Keyword: 68xx Driver

One-line Description:

OpenLAB 2.1: Unable to download syringe change to GC

Problem:

OpenLAB 2.1: Unable to download syringe change to the 6890 GC.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:159  Product:68xx Driver Software  6890  B.01.01

Keyword: 68xx Driver

One-line Description:

6890 online help has the bad strings in Injector page.

Problem:

6890 online help has the bad strings in Injector page.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02


KPR#:162  Product:68xx Driver Software  6890  B.01.01

Keyword: 68xx Driver

One-line Description:

Loss of LAN communication during sequence causes MassHunter to hang.

Problem:

Loss of LAN communication during sequence causes MassHunter to hang. The MassHunter then needs to be shutdown using Task Manager.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03


KPR#:163  Product:68xx Driver Software  6850  B.01.02

Keyword: 68xx Driver

One-line Description:

6890, 6850 session start up hangs or is very slow to start up with Windows 10 version 1511 as the operating system

Problem:

Online 6890, 6850 ChemStation session startup hangs on "Loading Toplevel Menu and view" , initializing start up Macros when using Windows 10 version 1511 as the operating system. The session hangs up when initializing the sampling and instrument diagrams. The Online session start up could take more than 30 minutes to initialize.

Temporary Solution:

n/a

Fix Information:

Upgrade to Windows 10 version 1703.


KPR#:164  Product:68xx Driver Software  6890  B.01.02

Keyword: 68xx Driver

One-line Description:

To eliminate confusion the Product Version should be displayed in GC Status instead of Software Driver Version.

Problem:

To eliminate confusion the Product Version should be displayed in GC Status instead of Software Driver Version. The software driver version isn't what is labeled on the GC Drivers disc or what is displayed in Programs and Features

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:533  Product:DSA  All GCs  3.0

Keyword: 68xx Driver , 78xx Driver

One-line Description:

[68xx] [OpenLab CDS] 7683A/B ALS Solvent and Sample wash should be a single setting.

Problem:

[68xx] [OpenLab CDS] 7683A/B ALS Solvent and Sample wash should be a single setting.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:5  Product:DSA  7890A  1.11

Keyword: 78xx Driver

One-line Description:

Error Message when certain methodsare loaded onto an offline configured 7890.

Problem:

If methods ISTD_EX.m or DEF_GC.M are loaded onto a configured 7890 offline session an error message (Exception in command "translateMethod$" occured).
These 2 methods are 6890 specific and should not be loaded onto a 7890.

Temporary Solution:

n/a

Fix Information:

Fixed in GC driver 4.01 [047].  

This driver was included in the following datasystem packages:
GC ChemStation B.04.03 SP1 [87] and OpenLab CDS C.01.02
GCMSD ChemStation E.02.02
OpenLab CDS EzChrom A.04.02


KPR#:15  Product:DSA  7890A  1.10

Keyword: 78xx Driver

One-line Description:

Shutdown events are not displayed on the software Status screen

Problem:

Shutdown events, such as a thermal or pneumatic shutdown, displayed on the GC Keyboard are not reported to the software and therefore not displayed on the “Agilent GC Status” screen.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.  7890A requires a minimum Firmware revision of A.01.12.

This driver is included with the following datasystems:
GC ChemStationB.04.03 DSP1 [52] and OpenLAB C.01.02
GCMSD ChemStation E.02.02 
OpenLab CDS EzChrom A.04.02


KPR#:17  Product:DSA  7890A  2.12

Keyword: 78xx Driver

One-line Description:

Barcode mismatch error

Problem:

When a barcode mismatch occurs with overlapped injections (option of do not inject on barcode mismatch), the mismatched vial is taken to the turret and chemstation stalls with the sequence running and waiting.  An abort is required to recover from this error.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[023].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:26  Product:DSA  7890A  2.12

Keyword: 78xx Driver

One-line Description:

Sample Prep Program with only a 7693A Back Injector does not save

Problem:

The problem occurs when a 7693A Tray is installed and there is an injector in the Back and no injector in the Front. If a Sample Prep Program is created, the default values for a Move command are incorrect, and cause erratic behavior.

Temporary Solution:

See Service Notes 7693A-002 and 7693A-002A for available patch which is used with the 2.12.040 driver.

Fix Information:

n/a


KPR#:37  Product:DSA  7890A  1.08

Keyword: 78xx Driver

One-line Description:

ALS Errors Abort Sequence; no Retry/Abort dialog box option offered

Problem:

The setting is selected by opening the Tray/Overlap tab in Method Editor.  

The Instrument Status must be opened to view the dialog box.

Pause is the default setting for ChemStation and MassHunter.
Skip is the default setting for EZChrom.

Temporary Solution:

n/a

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:54  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

Method edit: Must click twice with the mouse on each data field to change number

Problem:

In Method Edit of GC setpoints, the user has to click twice with the mouse on each data field to change a numerical entry.  The first click highlights the field, the second click highlights just the number, and then the number can be changed.

Temporary Solution:

n/a

Fix Information:

This problem is fixed in Software Driver Version: 3.01.

This driver is included in the following datasystem packages:
GC ChemStation B.04.02 SP1 [208]
Ezchrom Elite 332 SP2 
GCMSD ChemStation E.02.02


KPR#:67  Product:DSA  7890A  2.12

Keyword: 78xx Driver

One-line Description:

ChemStation does not show "Hydrogen Safety Shutdown" in 7890A status

Problem:

When the 7890A goes into hydrogen safety shutdown the ChemStation shows "Front inlet flow shutdown" and other messages, but not  "Hydrogen Safety Shutdown".

The chemstation does not report the hydrogen shutdown but it does list the other causes. In addition, the heated zones can be turned on from the chemstation. Since a hydrogen shutdown should require operator intervention AT THE GC remote control from the (any) chemstation should be disabled.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.  7890A requires a minimum Firmware revision of A.01.12.

The 4.01 driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:75  Product:DSA  7890A  2.21

Keyword: 78xx Driver

One-line Description:

7890A valve names added in the config screen but are not available in the method

Problem:

The 7890A valve names can be added in the configure screen but the valve names are not available in the method.

Temporary Solution:

n/a

Fix Information:

This is fixed in GC driver version 3.01.

This driver is included in the following datasystem packages:
GC ChemStation B.04.02 SP1 [208]
Ezchrom Elite 332 SP2 
GCMSD ChemStation E.02.02


KPR#:76  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

7820 method printout includes parameters and setpoints unavailable for PP inlet

Problem:

Purged Packed Inlet includes parameters:
'Pressure  On  20.261 psi'
'Total Flow, On, 5.4077 mL/min'
'Septum Purge Flow On -0.0089673 mL/min'

Pressure, Total Flow, and Septum Purge Flow are parameters that are  not available for this GC.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.

This driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:77  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

7820 method printout inserts negative number for Septum Purge Flow, invalid parameter

Problem:

7820 method printout for a Purged Packed (PP) inlet includes not only the invalid parameter 'Setptum Purge Flow', but inserts a negative number as its setpoint.

Temporary Solution:

n/a

Fix Information:

Fixed in Driver revision 3.02.

This driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.01
GCMSD ChemStation E.02.02


KPR#:80  Product:DSA  7890A  2.12

Keyword: 78xx Driver

One-line Description:

If 7890 gets into an error status (flame off) this is NOT reported within the 7890 status window

Problem:

If the 7890 gets into an error status (such as flame off) this is NOT reported within the 7890 status window 

The flame failed to ignite at the FID but the status window ONLY 
displays that the GC is Not Ready.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[009].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:84  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

Read barcode just before injection and use barcode as sample name in report

Problem:

Users want to add vials to the tray as they go and have the vial bar code read just before injection and recorded as the name of the sample. 

Reading the vial ahead of time into the sequence table for each vial is time consuming.  Read the barcode just before injection since users are adding samples as they go.

This is working with the 6890 Classic driver.

Temporary Solution:

n/a

Fix Information:

This problem is fixed in Software Driver Version: 3.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.02 SP1 [208]
Ezchrom Elite 332 SP2 
GCMSD ChemStation E.02.02


KPR#:85  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

7890A: Column part number is not included in the method report

Problem:

The 7890A column part number is not printed in the method report (English, Japanese, Chinese).

Revision B.03.01 SR1.1 does include the column part number in the method report.  B.03.02, B.04.01, B.04.01 SP1, and B.04.02 do not include the part number of the column in the method report.

Temporary Solution:

n/a

Fix Information:

This problem is fixed in Software Driver Version: 3.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.02 SP1 [208]
Ezchrom Elite 332 SP2 
GCMSD ChemStation E.02.02


KPR#:90  Product:DSA  7890A  1.05

Keyword: 78xx Driver

One-line Description:

Partial data collection is not available on the signals screen

Problem:

On the signals screen, need the ability to collect partial data for specified times.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01 [31].
This driver version is included with the following data systems:
GC ChemStation B.04.03 DSP1 [54]
GCMSD ChemStation E.02.02
OpenLab CDS EzChrom A.04.02


KPR#:91  Product:DSA  7890A  1.08

Keyword: 78xx Driver

One-line Description:

Need ability to do Digital switching for detector signals in Runtime events

Problem:

The ability to do digital switching of detector signals in the Runtime events table is needed.

It is only possible to do analog switching.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.  7890A requires a minimum Firmware revision of A.01.12.

Driver version 4.01 is included with the following data systems:
GC ChemStation B.04.03 DSP1 [52]
GCMSD ChemStation E.02.02
OpenLab CDS EzChrom A.04.02


KPR#:93  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

Read barcode just before injection and use barcode as the sample name in the report

Problem:

It is not possible to add vials to the tray and have the vial barcode read just before injection and recorded as the name of the sample. 

Reading the vial ahead of time into the sequence table for each vial is time consuming.  It is not possible to read the barcode just before injection and have the barcode used as the sample name in the report for 78xx.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver 3.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.02 SP1 [208]
Ezchrom Elite 332 SP2 
GCMSD ChemStation E.02.02


KPR#:98  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

Park during sequence with Overlap causes unresponsiveness

Problem:

Running ChemStation B.04.02.96. Start a sequence with overlapped injection set to immediately after injection. While the sample is being delivered to the turret, the Park button is pressed on the 7693A Tray. After delivering the vial, the tray is put in the Park position and the Injector completes the injection. At this point the ChemStation is unresponsive. (For example, when the ChemStation is in this state, any report printed to the screen can not be closed.)  

The ChemStation responds after the Park button is pushed and vial is returned.

Temporary Solution:

The ChemStation responds after the Park button is pushed and vial is returned.

Fix Information:

Fixed in driver revision 4.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:100  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

7890GC: inlet pressure unit inconsistency - method audit trail vs instrument setup

Problem:

Problem with the Agilent 7890GC inlet pressure unit:

With method audit trail turned on, make changes to the inlet pressure (configured in psi in this case), save the method, check method audit trail log, it recorded the pressure in pascal.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 3.02.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
Ezchrom Elite 332 SP2 
GCMSD ChemStation E.02.02


KPR#:103  Product:DSA  7890A  2.13

Keyword: 78xx Driver

One-line Description:

RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods

Problem:

RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods.

Only Column 1 is updated

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.02[034].

This driver is included with the following datasystems:
GC OpenLab CDS C.01.01
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.04


KPR#:107  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

New Abort Behavior

Problem:

Once it detected a vial not found, everything would abort, including samples that were in process (that have already been injected and are being analyzed).  

The new behavior, is that the vial that is currently being processed will be finished.  Everything else will abort, if the abort option is selected.

Temporary Solution:

n/a

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:115  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

7890A: Shutdown events are not published to the software GC Status screen

Problem:

The thermal inlet shutdown is not reported in the software “Agilent GC Status” screen.  

Only the first event, which is 'not ready', is reported to the Agilent GC Status screen.  The second event, which is the shutdown, is not displayed.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.  7890A requires a minimum Firmware revision of A.01.12.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:117  Product:DSA  7890A  2.10

Keyword: 78xx Driver

One-line Description:

Upgrading B.01.03 to B.04.02 GC ChemStation:  Addition of new columns to the column catalog (database) is not possible; error occurs

Problem:

Upon upgrading from B.01.03 to B.04.02 it is no longer possible to add new columns to the GC column catalog (database).

The following error is shown:

The Catalog File cannot be opened.  If needed, you may obtain an appropriate replacement file from Agilent.
C:\Chem32\CORE\...\DRIVERS\catalog.mdb

Temporary Solution:

The problem is that there are several columns that have the same manufacturer and model number. Our new database software doesn’t handle this.

The newer database software (in B.04.02 for example) no longer allows duplicates of manufacturer + model number. i.e., there can only be one HP, HP-5 in the database.  Note: the new software will inform the user that the model number “xxx” is already in use and request that a different value be chosen. (The user is returned to the original entry screen with all the info filled in.) 

Temporary Fix:

Before upgrading, fix the problem with the column database duplicates while running B.01.03 for example.  Review the column catalogs and make sure there are no duplicates and fix any that exist before the upgrade.

Fix Information:

This is fixed in GC Driver version 4.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:118  Product:DSA  7890A  0.0.1.2

Keyword: 78xx Driver

One-line Description:

Electrometer on/off not needed for FID or NPD

Problem:

The software shows an on/off checkbox for the electrometer on both the FID and NPD. This setting is not available in the normal local user screens in 7890A. The checkbox should be removed from the edit parameters screen.

Temporary Solution:

n/a

Fix Information:

This is fixed in driver version 3.01 which started to be included in the following data system packages:
GC ChemStation B.04.02 Driver Service Pack 3 (DSP3)  [256]
Ezchrom Elite 332 SP2 and OpenLab EZChrom
GCMSD ChemStation E.02.02


KPR#:124  Product:DSA  7890A  0.0.1.5

Keyword: 78xx Driver

One-line Description:

Freeze Signal Value and Resume Signal Value missing from runtime events

Problem:

Freeze Signal Value and Resume Signal Value missing from runtime events

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.  7890A requires a minimum Firmware revision of A.01.12.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:126  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

The Override Column Max Temp Checkbox Behavior

Problem:

The override column max temp checkbox in the oven parameter screen is automaticaly checked by default in versions of the driver prior to 5.01.  In driver version 5.01, it will not be checked and the box will by highlighted in yellow if the column maximum temperature exceeds the value that is recommended for the column that is installed.  

To make the box not yellow, either check the "override column max temp" checkbox, or enter a value that is lower than the recommended maximum temperature for the installed column.

Temporary Solution:

n/a

Fix Information:

Change of Behavior in Driver Version 5.01

This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:127  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

Cryo Trap Run Time Event Support

Problem:

When a thermal aux zone is configured as a Cryo Trap, the cooling of the trap is accomplished via a run time event entitled Cryo trap cooling with an ON an OFF state.

Temporary Solution:

n/a

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:132  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

Error in flow setpoint upload when method has more than 100 events

Problem:

When  a method with more than 100 events is uploaded from the GC, all the steps above the 100th event that are related to flow (ml/min) are multiplied by a factor 1000.

Temporary Solution:

n/a

Fix Information:

Fixed in 7890A firmware A.01.11.  No software update is necessary.


KPR#:134  Product:DSA  7890A  3.02

Keyword: 78xx Driver

One-line Description:

Running a sequence requires the arm from the tray, G4514A to be in the UN-PARKED position

Problem:

The tray "Park" status overrides the start of a sequence.

Temporary Solution:

n/a

Fix Information:

The G4514A arm from the tray must be UN-PARKED in order for a sequence to proceed. User must press Park button to UN-PARK arm.


KPR#:137  Product:DSA  7890A  2.20

Keyword: 78xx Driver

One-line Description:

Extended Parameters does not disable the BCR when no hardware is present

Problem:

Extended Parameters for both the native sequence Parameters and for Easy Sequence Setup does not disable the Bar Code Reader section when no such hardware exists.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:139  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

Switched and standard mode for septum purge not available on MMI

Problem:

For the split/splitless inlet, it is possible to run the septum purge in either standard mode or "switched" mode. In the switched mode, the septum purge is turned off during the injection cycle so that the only flow out of the inlet is through the column. The MMI would benefit from having this mode as well, particularly for splitless and solvent vent modes. In both modes on the MMI, the septum purge does not remain off until the inlet switches back to the purge state.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:140  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

Negative Split Splitless inlet Pressure values during Post Run Backflush

Problem:

When using a 7890A GC with Split Splitless inlet to perform backflush the Inlet Setpoint and Actual Pressure assume negative values on the GC and Chemstation display during backflush. This occurs with a splitter (>2 columns) or with a purged union (Primary column plus restrictor). The columns must be running in "Flow" mode. 

A similar symptom is the inlet pressure gets set to "0.00" PSI during backflush rather than the wizard recommended value of "1.0" PSI.

Temporary Solution:

The workaround is to set the columns to "pressure" mode then back to flow and re-save the method.

Fix Information:

Fixed in driver revision 4.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:154  Product:DSA  7890A  1.02

Keyword: 78xx Driver

One-line Description:

Column compensation menu is available during the sequence

Problem:

The Column compensation menu is available during the sequence and if selected will stop the sequence.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:166  Product:DSA  7890A  1.08

Keyword: 78xx Driver

One-line Description:

Column:  need to include Ramped and Constant pressure and flow modes as selection

Problem:

User interface needs Constant Flow, Constant Pressure, Ramped Pressure, and Constant Flow for the Control Mode selections.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.

This driver was included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
GCMSD ChemStation E.02.02
OpenLab CDS EzChrom A.04.02


KPR#:167  Product:DSA  7890A  1.10

Keyword: 78xx Driver

One-line Description:

GC goes offline momentarily because of SOAP Exception

Problem:

Setup 7693 injector and Tray. Put Tray in Park and then tried to start a run. The ChemStation showed that the GC went offline momentariily. The Event Log showed the following events :

Disconnecting because a System.Web.Services.Protocols.SoapException was caught when sending a command; 29: GC refused to do an injection
The connection state of the GC at 130.30.245.60 is now Offline
Attempting to connect to 130.30.245.60
In DataChannel[1].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000
In DataChannel[2].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000
In DataChannel[3].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000
In DataChannel[3].SetRunStartTime, nTime (321.148156 seconds) should be >= time sent last time 391.300000
The connection state of the GC at IP address is now Online
Connected to 7890 at 130.30.245.60, using license key 

Cannot start runs until GC and injector are idle.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:170  Product:DSA  7890A  1.02

Keyword: 78xx Driver

One-line Description:

No indication of inlet pressure shutdown in software status with 7890A

Problem:

Inlet pressure shutdown advisories indicating a problem with the instrument not shown in software status user interface.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.  7890A requires a minimum Firmware revision of A.01.12.

This driver is included with the following datasystems:
GC ChemStation B.04.03 DSP1 [52] and OpenLab CDS C.01.02
GCMSD ChemStation E.02.02
OpenLab CDS EzChrom A.04.02


KPR#:174  Product:DSA  7890A  1.09

Keyword: 78xx Driver

One-line Description:

GC Keypad Lock Behavior

Problem:

In configuration we  now offer the option to configure how the keypad lock will behave.

Temporary Solution:

n/a

Fix Information:

The driver with this new behavior is included in:

A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:182  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

GC Instrument Status for Detectors

Problem:

In previous versions of software, only the temperature of the detectors was shown in instrument status.  In driver version 5.01, we show all GC detector status in instrument status.

Temporary Solution:

n/a

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:189  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

It is not possible to set a positive pressure when column outlet is set to "other"

Problem:

If the colum is configured from one inlet to other (in case for a non-purged CFT or other applications) it's not possible to define the pressure of the outlet.  It's possble to set it from the GC keyboard.

Temporary Solution:

n/a

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:190  Product:DSA  7890A  1.05

Keyword: 78xx Driver

One-line Description:

FID Flame out; no feedback in software

Problem:

The GC status and instrument actuals list the signal value as 0.0 but does not provide feedback if the flame is out.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[001]

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:195  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

uECD and TCD report printout for makeup flows is wrong

Problem:

7890A has a uECD detector with flows configured.
With the following method settings...
    Makeup Flow(N2)               :  30 mL/min
    Constant Column + Makeup : 31 mL/min

... the method printout reads:
    Makeup Flow(N2)               :  31 mL/min
    Constant Column + Makeup :    0 mL/min

Temporary Solution:

n/a

Fix Information:

Fixed in 7890A SW Driver 4.01 [048].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:200  Product:DSA  7820A  4.01

Keyword: 78xx Driver

One-line Description:

GC continues when STOP on 7820 is pressed

Problem:

User makes a manual injection and waits until the peaks of interest elute, then hits the STOP on the 7820 front panel the GC stops (and resets the initial GC settings) but the chemstation continues and reports the system is running data analysis but does not go into data analysis. System appears to hang up waiting on the expected run time and report is generated at that point rather than directly after STOP is pressed.

Temporary Solution:

Use STOP run from the software.

Fix Information:

Fixed in driver revision 4.02[11].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:203  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

Open GC edit parameters and close it without changes; method modification flag is set

Problem:

Saved a method.  Open the GC edit parameters to review a setpoint and  made no changes or changed the view.  Selected OK and the method modification flag indicates a change was made.  No changes were made.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[019].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:204  Product:DSA  7890A  3.02

Keyword: 78xx Driver

One-line Description:

7890A logbook shows 7693A turret, plunger errors as GCI1 did not start a run

Problem:

7693A ALS errors, e.g. turret, plunger, door open, etc. show a non-specific logbook entry: GCI1 did not start a run.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[023].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:209  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

Unable to set equilibration time for LTM columns from Edit Parameters

Problem:

The LTM column's equilibration time is shown as 0. Change the equilibration time by entering 0.5 and downloading the method. This does not change the value at the GC.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[005] and GC Firmware revision A.01.13.

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:211  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

Changes made to 7890 method from GC instrument diagram result do not load.

Problem:

Open the instrument parameter from GC Instrument Diagram and confirm sample prep is off. Set inlet heater - save changes. Open the instrument parameter from the GC Instrument Diagram and confirm sample prep is off. Change the inlet heater temp and save as a new method. Load the new method  - a configuration mismatch message is displayed.  

Requires Easy Sample Prep

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[004].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:223  Product:DSA  7890A  0.0.1.2

Keyword: 78xx Driver

One-line Description:

Backflush icon is not displayed when the outlet of the column configuration is set as "Other".

Problem:

When the outlet of the column configuration is set as "Other", there is no backflush icon displayed in the 7890 Edit Parameter Screen.

Temporary Solution:

n/a

Fix Information:

Fixed in 78xx driver revision 4.02[009].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03

Please note, when the configuration is changed from backflush not available to backflush available, the user must exit the method editor and begin the edit a second time in order for the backflush icon to be shown.


KPR#:227  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

When running Backflush from ChemStation with segmented columns only the in-segment is taken into account in the calculation.

Problem:

If you run Backflush from Chemstation with segmented columns (usually associated with LTM), only the in-segment portion of the configuration is used in the backflush flow rate and void volume calculations. This leaves the user unable to calculate the backflush time.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.02[023].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:228  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

The display of the parameter setting screen of the method setup is small.

Problem:

In the Edit Parameter screen for the oven and the inlets, the display of this screen is small. Adjusting the method setup screen will not resize this screen.

Temporary Solution:

Right click on  parameter setting screen, and go to "show graphical plots". The display will resize to a normal size.

Fix Information:

Fixed in 78xx driver revision 4.02[006].

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03


KPR#:229  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

After editing the GC method and selecting ok - validation error message is displayed.

Problem:

In driver revision 4.01, after editing the GC method and selecting ok, a "Validation Error" error message flashes in the left hand corner of the screen. User must select cancel to exit the GC parameter screen. 

No method resolution occurs when loading method
Software loads fine and can make runs. Methods cannot be edited in online or offline mode.  

The configuration includes 4 packed columns that flow to the Back TCD Detector. Column 1's inlet is PCM C-2 (@ const pressure); 4's inlet is Aux EPC 5 (@ const pressure); and both 2's and 3's inlet is PCM C-1. Column 2's mode is constant flow; and 3, since it is also connected to PCM C-1, is reported as being controlled by #2.

Temporary Solution:

Workaround for customers with driver revision 4.01:  replace columns #2 and #3 with a single undefined (e.g., packed) column, suitably described as being a parallel combination. The user can then set either a flow or a pressure setpoint to the new combined column #2.

Fix Information:

Fixed in driver revision 4.02.  

This driver is included with the following datasystems:
GC ChemStation B.04.03 SP1 [87]
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.03
OpenLab CDS ChemStation C.01.04


KPR#:230  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

7820 Back Injector Only Resets Injection Source to Manual

Problem:

On a 7820, with only a Back Injector Installed the following message is displayed when launching the 7820: 

Upon launching the 7820A, the following message appears:

DEF_GC.M: 7820
Resetting to Manual injection.
For method 'DEF_GC.M, injection source 'GC Injector' conflicts with injection location.

This does not happen when there is only a Front Injector installed.

Temporary Solution:

Open the injection source and change it to GC Injector.

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:238  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

PCM Inlet Heater Shutdown

Problem:

7890 GC with PCM controlled inlet heater. Open Edit Parameters, enable PCM inlet heater checkbox and make a change to the heater settings. Download the method to the GC or hit apply and the inlet heater is turned OFF at the GC. If the user closes edit parameters, and then re-opens edit parameters the PCM inlet heater checkbox is disabled.

Temporary Solution:

Create your method, save, and download to the GC (the PCM inlet heater will shutdown). At the GC, set the PCM inlet heater to the desired setting. Upload the method from the GC (Instrument, Upload Method), and save your method as a new method (Save method as …). This method can now be used and loaded successfully in the future.

The workaround will need to be performed any time changes are made to the method.

Fix Information:

This driver is included with the following datasystems:
OpenLab GC ChemStation C.01.04
GCMSD ChemStation E.02.02 SP1
OpenLab CDS EzChrom A.04.04


KPR#:247  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

Multiposition valve resets to position # 1 between injections

Problem:

The set position of the gas streams used for a multiposition valve is controlled in the sequence. The user can run from different gas streams by entering the different numbers in the sequence table. The position is not stored as part of the method. The MPV set position is always reset to start from position #1 between runs.

Temporary Solution:

n/a

Fix Information:

This is fixed in 7890A firmware revision A.01.14.  No software update is required.


KPR#:252  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value

Problem:

MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value. The Total Flow combo box is active, but any entry made there reverts to its original entry.

Temporary Solution:

Total Flow is editable in this mode from the GC keypad in driver versions prior to 5.01.

Fix Information:

Fixed in the 5.01 Driver.
This driver is included in:
A.01.05 OpenLAB CDS
B.07.00 MassHunter


KPR#:263  Product:DSA  7890A  4.01

Keyword: 78xx Driver

One-line Description:

The 7890GC does not support setting the MPV position in the method.

Problem:

The 7890GC does not support setting the MPV position in the method.

Temporary Solution:

n/a

Fix Information:

The valves tab of the Method Editor shows the current position of the MPV as read-only, effectively giving the status.  This requires 7890A FW A.01.14, not a software update.


KPR#:266  Product:DSA  7890A  5.01

Keyword: 78xx Driver

One-line Description:

The GC Maintenance View May Not Change Until the Software is Closed and Re-Opened

Problem:

The Maintenance View May Not Change Until Software is Closed and Re-Opened

Temporary Solution:

In the Maintenance menu, the user has the option to change the view of the menu by changing it under the Options button.  

Sometimes the change may not go into effect until the software is closed and re-opened.

Fix Information:

n/a


KPR#:267  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Description of How to Delete Columns from the Inventory

Problem:

Editing can only take place in the catalog file and you can edit both the inventory data and the catalog data.

For an inventory item, you can edit the actual length and the comments.  
For a catalog item, you can edit the keywords, comments, and check/uncheck favorites.  You can only delete from the catalog, this is where you delete your items from inventory.  You can remove a column or an inventory item by clicking on the minus sign in the navigation bar.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:268  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Behavior of the Maintenance Screen When Adding Modules to the GC

Problem:

You will not see the module ID that is installed, but the module location will be identified 

If you add a back injector, the back injector tab will come up and all relevant counters will show.  The module ID will not be shown.  To make it show up, you have to close the data system and reopen the datasystem.

Temporary Solution:

Add hardware modules when the hardware is turned off and the data system is disconnected.

Fix Information:

n/a


KPR#:269  Product:DSA  7890A  5.01

Keyword: 78xx Driver

One-line Description:

ALS Behavior When Aborting a Sequence

Problem:

If a sequence is aborted in the middle of a sequence, the vial will be left in the turret until the next run is started.  At that time, it will be put back in the tray.

Temporary Solution:

This is expected behavior.

Fix Information:

n/a


KPR#:270  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

7890B GC Column Maintenance Counter Behavior

Problem:

If you move a column from one GC to another that is using a different database, you will not see the current Maintenace Counters for the column.  

If you return the column to the original GC, it will have the old values.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:271  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Update GC Column Catalog dialog is limited to 10 items; no way to display the rest (...)

Problem:

Update Column Catalog dialog is limited to 10 items; no way to display the rest (...)

When you view the catalog, all items will appear.

Temporary Solution:

Description of behavior in driver version 5.01:  when you view the catalog, all items will appear.

Fix Information:

n/a


KPR#:272  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Method Differences Viewer Behavior with Scanned Columns

Problem:

When you scan a column in to the GC when you are not connected to the datasystem, and you connect with the data system, you will see differences in your method viewer upon opening the data system.  

The change will not be shown in highlight differences.

No matter what is selected, the column that was scanned into the GC will be the column that is configured.

Temporary Solution:

Scan the column in with the data system connected.

Fix Information:

n/a


KPR#:273  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

7890B GC Method Compatibility

Problem:

The7890B GC driver included in the new data systems (A.01.05 OpenLAB CDS and B.07.00 MassHunter) supports up to 12 valves.  The GC driver in previous data systems only reported 8 valves.  Because of this difference, you cannot develop a method on a new data system and run it on an old data sytem.  You can take a method loaded on an old data system and run it on the new data system.

If you try to load a new data system method on an old data system, the behavior that you will see is that after starting a run, the software and the GC just sit there waiting for prerun to start, but nothing happens.

Temporary Solution:

n/a

Fix Information:

Documented Behavior for GC Methods Developed Using A.01.05 OpenLAB CDS and B.07.00 MassHunter.


KPR#:274  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Logbook Messages for Scanned Consumables Items

Problem:

There is no logbook message about scanned consumables or reset of Maintenance Counter values if the consumable is scanned when the Data System is Offline.

Temporary Solution:

In order for the logbook to capture messages about the scanned consumables or reset of Maintenance Counter values, make sure the Data System is connected when scanning the barcode of the consumable.

Fix Information:

n/a


KPR#:275  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

The Syringe and Liner are Not Shown in the Method

Problem:

The syringe and liner not shown in method.  This is expected behavior for the 5.01 GC driver that is included in the C.01.05 OpenLAB CDS and B.07.00 MassHunter.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:276  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

The PC and GC Clocks Need to be Synchronized to Account for Daylight Savings Time

Problem:

For the resource conservation feature, the GC and PC clocks need to be set to the same time(synchronized).  After daylight savings time, make sure the GC and PC clocks are synchronized by pressing the synchronize clocks button, which is available from the configuration screen and from the maintenance screen.  The times will not be synchronized automatically.

Temporary Solution:

Synchronize the clocks by opening the Maintenance Window, select the Maintenance Actions tab and synchronize the clocks.

Fix Information:

n/a


KPR#:277  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

Logging of Injection Tower Location

Problem:

When the injector tower is moved from front to back position (or the opposite way) the method and sequence run correctly.  However, on the report there is still the original (back) position printed, the change of the position is not tracked.

Temporary Solution:

Recommended steps:  Move the injector to the new location, click "Don't resolve" (DO NOT RESOLVE THE METHOD) and then load the method for that injector position.

Fix Information:

n/a


KPR#:278  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

7890 GC never gets to Pre Run status if running manual injection or external device method in G1701EA E.02.02 SP1

Problem:

There is a defect in 7890 GC driver version 4.02.043 which is included in MSD Productivity ChemStation E.02.02 SP1. If you run a manual injection or external device method the 7890 GC would not go into "Pre Run" status.

In MSD Productivity ChemStation E.02.02 SP1 the "GC Acquisition" window shows “Waiting for remote start... To manually override, click Start Run”. But if you click “Start Run” while the GC is in the “Waiting for Prep Run” status then the inlet will not be setup correctly because gas saver mode is still active.

Temporary Solution:

The defect has been fixed in 7890 GC driver build 4.02.044 and is available as point patch “AgGC7890Drv.dll” (date stamp 7/24/2012) for G1701EA E.02.02 SP1.

Fix Information:

To install the point patch:
1. In the directory C:\msdchem\msexe, rename the existing file from AgGC7890Drv.dll file to AgGC7890Drv-orig.dll
2. Copy the new file to the directory C:\msdchem\msexe

This issue is resolved in G1701EA E.02.02 SP2.


KPR#:279  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Explanation for How Default Early Maintenance Feedback Counters Work

Problem:

When "set default recommended values for limits" is selected for the first time, and if those values are not changed, the Maintenance window needs to be closed and re-opened for the values to take effect.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:280  Product:DSA  7890A  4.02

Keyword: 78xx Driver

One-line Description:

7890 back injector only sequence is missing Acq.txt and acq.macaml in data directory

Problem:

Version 4.02.23 of the 78xx driver did not support the XML interfaces for reporting the method. These interfaces are used to populate acq.macaml.

There is no acq.txt nor acq.macml in the data directory.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.04, (78xx Driver 4.02 [043]).


KPR#:281  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

The 7890 GC Goes Offline When Non-English Characters are Entered into the Column Information

Problem:

The 7890 GC goes offline when non-english characters are entered into the column information screen.  The issue has to do with the number of characters that the column description accepts.

Temporary Solution:

If non-english text is entered in the column information field and the GC can not connect to the data system, reboot the GC by holding the clear button down.  Do not enter the column information in non-english text.

Fix Information:

n/a


KPR#:282  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Instrument Actuals Show "GC is Offline" Quickly at the Method or Sequence Start, then Returns Back Online and the Method Does Not Run

Problem:

Instrument actuals show that the "GC is Offline" quickly at the start of the method and/or sequence and then returns back online.  The method and/or sequence does not run.  This is likely caused by a difference in the method parameters and what is loaded on the GC.

Temporary Solution:

n/a

Fix Information:

Open a brand new Def.M and create a new method and/or sequence.  Download the method to the GC from the software.


KPR#:283  Product:DSA  7890A  5.01

Keyword: 78xx Driver

One-line Description:

78xx GC configuration fails; Failed to Create Instance

Problem:

There is an issue with the GC Drivers Install Package that is included on the "July 2013" Disk 3 and Disk 5 of OpenLAB CDS.

When Configuring the 78xx GC, failed to create instance error message appears.

Temporary Solution:

n/a

Fix Information:

Use the August 2013 Disk 3 and Disk 5 when installing OpenLAB CDS with a GC.
 
Disk3_M8301-60035     OpenLAB ChemStation Drivers C.01.05 (Aug 2013)
Disk5_M8201-60029     OpenLAB CDS EZChrom Edition Drivers A.04.05 (Aug 2013)


KPR#:284  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Data not collected, sequence stopped when vial removed from turret after injection

Problem:

After the sample was injected, the vial was removed from the turrett.  The tray showed an error and the log file reported that there was no vial in gripper.  The Sequence was stopped when the vial was removed and the data was not collected.

Temporary Solution:

n/a

Fix Information:

Fixed in driver 5.03.


KPR#:285  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

C.01.06: Import eMethod or Export eMethod freezes system

Problem:

In GC ChemStation C.01.06, the system will freeze when selecting either "Export eMethod" or "Import eMethod".  The status line in the ChemStation will show PrintMethod macro completed, but the system will be frozen and task manager must be used to close ChemStation.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05


KPR#:286  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Just selecting from Data Analysis(DA) view wakes up a sleeping 7890B.

Problem:

GC has gone to sleep while in DA view. (or put GC to sleep and then select DA). Select to Method and Run control view. The GC wakes up.

Temporary Solution:

none

Fix Information:

none


KPR#:287  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

0-volume blank run in overlapped sequence causes injection

Problem:

In EZChrom, a blank run can be specified by specifying 0 as the injection volume.  If a blank run is so specified following an ALS non-blank run in a sequence and the sequence is run with overlap enabled, the injector makes a zero-volume injection for that run.  This means the sample will be moved from its location in the tray and subjected to any heating, mixing, bar code reading, sample washes, and sample pumps specified in the method, as well as having the vial's septum pierced and the syringe needle stuck into the sample.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05 Fixed in revision 5.05


KPR#:289  Product:DSA  ICF (DSA)  5.02

Keyword: 78xx Driver

One-line Description:

Shimadzu: Sample overlap does not overlap

Problem:

Shimadzu with 5.02.041 connected to  7890B. Create 1 min method with Sample overlap checked. Run 3 or 4 line sequence. The non-initial samples do not begin prep while the previous one is running.

Temporary Solution:

none

Fix Information:

n/a


KPR#:290  Product:DSA  ICF (DSA)  5.02

Keyword: 78xx Driver

One-line Description:

Shimadzu: Duplicate Signal Info

Problem:

Connect to an instrument with 2 columns. View the signal info and then scroll to the end of the Chrom trace signals. You'll see some number of signals. All of these signals are distinct. Now remove a column. This should result in 4 less signals because the diagnostic signals from the column are removed. Instead when you view the signal info there will be duplicate entries at the end of the list.

Temporary Solution:

none

Fix Information:

n/a


KPR#:291  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Backflush Wizard never advances past Ready to add backflush screen

Problem:

For a GC with a column configuration that should allow backflush (though this is not necessary), select to launch Backflush Wizard. This displays the ‘Welcome to the Backflush Wizard’ dialog. Select the ‘Ready to add backflush to the current method?’ button and it closes, never advancing to the wizard itself.

Temporary Solution:

n/a

Fix Information:

Existence of Headspace methods were causing the problem. Fixed in revision 5.05


KPR#:292  Product:DSA  7890B  5.05

Keyword: 78xx Driver

One-line Description:

IQT failed for GC Driver for installation of GC driver at the first time.

Problem:

Platform: OpenLAB CDS ChemStation C.01.05
GC driver InstallPkg: A.02.05.011

1. Try to install the latest GC driver build by clicking the installation .msi file. The latest GC driver build is installed without warning message and request of removing the old version.
2. IQT starts after the installation is completed. But the result is Failed for missing files.

Temporary Solution:

Need to uninstall the latest driver manually and re-install it with OpenLAB CDS Additional Software and Driver. Re-run the IQT, and then IQT passes.

Fix Information:

n/a


KPR#:293  Product:DSA  7890B  5.05

Keyword: 78xx Driver

One-line Description:

7890A ALS Recoverable Error Actions cannot function after upgrading to latest GC driver build on OpenLAB CDS before A.02.01

Problem:

OpenLAB CDS EZChrom A.04.03, ALS Recoverable Error Actions setting is under ALS Tab from Instrument Parameters, but from OpenLAB CDS A.02.01, the setting has been changed to EZChrom Sequence Action tab. This leads to the problem that after upgrading to latest GC Driver build, since the platform EZC A.04.03 doesn't support ALS Recoverable Error Actions setting in Sequence Action tab, therefore 7890A ALS Recoverable Error Actions cannot function since you cannot find where to set up.

Temporary Solution:

n/a

Fix Information:

The DVD will make a config available to address this issue. Fixed in revision 5.05


KPR#:294  Product:DSA  7890B  5.05

Keyword: 78xx Driver

One-line Description:

Standard and Easy Sample Prep programs run incorrectly in a calibration sequence (run for unknown samples only) when overlap is involved.

Problem:

Standard and Easy Sample Prep programs run incorrectly in a calibration sequence (run for unknown samples only) when overlap is involved. Sample Prep is correctly run for samples only when overlap is NOT involved. Also works fine with overlap inv lved and NO calibration. Also happens the same way in Easy Sample Prep. Calibrated sequences using Sample Prep/Run for Unknown Samples only/Overlap method do not execute correctly.

Temporary Solution:

None. Do not use 'don't prep calibration vials' and 'overlapped prep' together, as they don't work.

Fix Information:

n/a


KPR#:295  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

7890B configuration, model number serial number and IP address change after restart

Problem:

During installation the 7890B is configured with an IP address, the instrument configured in ChemStation and the details are confirmed. The ChemStation is restarted and the GC rebooted. The 7890 IP address changes and the Model and serial numbers change in the configuration to 7890A and CNxxxxxxxx..

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05 [019]


KPR#:296  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Makeup Gas mode terminology should be consistent with the GC front panel

Problem:

Makeup Gas mode terminology should be consistent with the GC front panel display. Causes confusion when setting up the system.

Temporary Solution:

n/a

Fix Information:

Also changed wording for ECD and TCD to be consistent with the GC display Fixed in revision 5.05


KPR#:297  Product:DSA  7890A  5.02

Keyword: 78xx Driver

One-line Description:

Agilent Solvent Elimination Wizard issue

Problem:

When select Solvent Vent mode in MMI, select 10uL syringe and Injection Volume 5uL in Solvent Elimination Calculator on first window. In second window, injected volume 5uL is out of the range. Because the range is 0.01-0.25uL. This is solvent elimination calculator issue.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05


KPR#:298  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

H2 Sensor button crashes EZChrom

Problem:

OL EZChrom A.04.05
GC driver update A.02.04.005 installed

1. Configured a 7890B with H2 sensor 
2. Opened instrument
3. Selected Agilent 7890B / Maintenance from Control Menu
4. Selected Maintenance Actions tab.
5. Clicked Set Sensor Information. (see pic)
6. No result evident. Could not close Maintenance window, nor Instrument window. EZChrom totally unresponsive.
7. Task Manager required to close instrument.
8. Also occurred when driver package was installed on EZChrom A.04.04

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05


KPR#:299  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Clicking OK after making changes to Events does not save the changes made to the events.

Problem:

Clicking OK after making changes to Events does not save changes made to the events. If you click Apply first the events get saved.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05


KPR#:300  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

OL CDS ChemStation C.01.06 does not download the run time events to the 7890 correctly.

Problem:

OL CDS ChemStation C.01.06 connected to a 7890A with firmware A.01.16. 
Select the Runtime Events screen in the software. 
FIRST DEFECT. 
Enter multiple valid events and APPLY, does not download events to the 7890. 
SECOND DEFECT.
Exit screen and re-enter the Runtime Events screen.
Enter multiple valid events and OK, does not download events to the 7890.
THIRD DEFECT
Exit screen and re-enter the Runtime Events screen.
Enter multiple valid events and OK. 
Again, Select the Runtime Events screen in the software, after the OK, the Events are deleted from the table.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05


KPR#:301  Product:DSA  7890A  5.03

Keyword: 78xx Driver

One-line Description:

Can't select uECD makeup mode to "Does not affect Makeup Flow"

Problem:

Can't select uECD makeup mode to "Does not affect Makeup Flow"

If you select "Included in Makeup Flow" on uECD setting screen can't select "Does not affect Makeup Flow".    
  
If you remove column configuration from uECD both selection appear but, these are grayed out.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05


KPR#:302  Product:DSA  7890A  5.03

Keyword: 78xx Driver

One-line Description:

Can't save "Included in Makeup Flow" on uECD setting screen.

Problem:

Can't save "Included in Makeup Flow" on uECD setting screen.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05


KPR#:303  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

GC7890B IP address changes when loading default method

Problem:

GC7890B IP address was configured to an IP address on instrument configuration. Whenever you open the ChemStation and  load the default method the IP address of the GC in instrument configuration will change to a different address every time. Need to manually change the  IP address back to the original address via instrument configuration was required every time the ChemStation was restarted and a hinder to daily routine work.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05 [019]


KPR#:304  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

The IQT is failing for GC Drivers version A.02.03.074(5.03) for Chinese and Japanese and passing for English in EZChrom A.04.05 with update 5 is installed.

Problem:

The IQT is failing for GC Drivers version A.02.03.074 for Chinese and Japanese and passing for English in EZChrom A.04.05 with update 5 is installed. Files generated for the IQT by the GC driver and EZChrom Update 5 conflict and cause the IQT failure.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 5.05.


KPR#:305  Product:DSA  7820A  5.03

Keyword: 78xx Driver

One-line Description:

7820 GC:  Method modification flag set after starting a sequence or method

Problem:

Method is saved.  Start the 7820 sequence.  The method modification flag is set indicating the method was changed, however, no changes were made.
The report will indicate the method was modified when it was not.

Temporary Solution:

n/a

Fix Information:

Fixed in 5.05.019.


KPR#:306  Product:DSA  7890B  5.05

Keyword: 78xx Driver

One-line Description:

EZChrom: Method returns to the "untitled.met" after running single or sequence.

Problem:

Method returns to the "untitled.met" after running single or sequence.

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.05.024


KPR#:307  Product:DSA  7890B  5.05

Keyword: 78xx Driver

One-line Description:

EZChrom: Method Parameters incorrect after loading a new method. OpenLAB CDS EZChrom

Problem:

Method Parameters mismatch after loading new method. Load a method and then load a second method. Not all of the parameters are loaded.

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.05.023


KPR#:308  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Method printout missing column parameters: flow or pressure, setpoint On, (Initial), and post run

Problem:

Using Print Method from the ChemStation Software C.01.05, the method printout is missing column parameters: flow or pressure, setpoint On, (Initial), and post run.

Column
Column #1
Flow or Pressure
Setpoint On
(Initial) 2.3922 mL/min
Post Run 2.1209 mL/min
Agilent 19091J-413: 496.46579
HP-5 5% Phenyl Methyl Siloxan

Temporary Solution:

n/a

Fix Information:

Resolved in A.02.05.024.


KPR#:309  Product:DSA  7890B  5.05

Keyword: 78xx Driver

One-line Description:

There is an incorrect character when displaying temperature information in the method report in Japanese

Problem:

There is an incorrect character when displaying temperature information in the method report in Japanese.  There is a question mark instead of a dash.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:310  Product:DSA  7890B  A.02.06

Keyword: 78xx Driver

One-line Description:

MMI Cryo Fast Cooldown not saved

Problem:

The MMI has a parameter called Cryo fast cool down that turns the coolant on as soon as the run is finished to cool the inlet down quicker.
When this parameter is checked in the Method set up screen and then applied and OK it is not downloaded to the GC and when Method edit is launched the check box is unchecked again.
There is a workaround which is to manually turn it on from the GC Keyboard, check the fast cool down box and Press Upload from Instrument. This is the only way that the parameter stays in both GC and ChemStation.

Temporary Solution:

n/a

Fix Information:

Fixed in a.03.01


KPR#:311  Product:DSA  7820A  5.03

Keyword: 78xx Driver

One-line Description:

Method is always seen as modified, nothing can be added to the queue.

Problem:

The septum purge on/off state and flow value were being considered as part of the method, although the 7820 does not allow these items to be changed by software. The flow value for the septum purge (and total flow, which has the purge as a component), obtained by uploading the method is thus an actual and not a setpoint.

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.05


KPR#:312  Product:DSA  7890B  5.01

Keyword: 78xx Driver

One-line Description:

Oven Slow fan will be off after method is downloaded the slow oven mode on to 7890

Problem:

OL CDS EZChrom A,04.05 and 7890B 02.03.1
step1. turn on Oven Slow fan, 
step2. click "Download Method to GC".
step3. 7890B turned Oven Slow fan on correctly. then "Method Download Complete" message appeared on OL EZChrom.
step4. instrument set up screen refreshed.
step5. Oven Slow fan check box turned off.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:313  Product:DSA  7890B  5.04

Keyword: 78xx Driver

One-line Description:

During a pulsed splitless run, the purge time shorter than the pulse time cannot be entered.

Problem:

On a 7890B one of the modes of operation is pulsed splitless. In some cases the purge time needs to be shorter than the pulse time.
Recent changes in GC driver has invalidated this parameter change. Many customers need to turn the purge time shorter than the pulse time.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:314  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Method print out with 7890 configured does not show total GCc run time.

Problem:

With 7890 configured; printing the method does not show total GC run time, however if 6890 configured it does show total run time.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:315  Product:DSA  7820A  5.05

Keyword: 78xx Driver

One-line Description:

There is no  "Inlet Septum Purge" event in Runtime Events table - EZChrom

Problem:

Method setting;
On OpenLAB EZChrom Online session, 
Click dropdown list on Runtime events table, there is no "Inlet Septum Purge" event in this list.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:316  Product:DSA  7890B  A.02.05

Keyword: 78xx Driver

One-line Description:

External Device "Not Ready" ignored by  OpenLAB CDS ChemSataion and EZChrom

Problem:

When doing a valve injection with a Multi-Position valve and an external device the system ignores the external device readiness. When the external device is "Not Ready" the sequence will continue to make the injection and ignore the APG readiness. If a sequence is initiated locally at the front panel of the 7890 with the external device being "Not Ready" the sequence will wait for the external device to become ready prior to making the injection and starting the run. (This is the correct behavior.)

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:318  Product:DSA  ICF (DSA)  5.02

Keyword: 78xx Driver

One-line Description:

Aux Flow Limited to 150 mL/min even when pressure is less than Maximum

Problem:

Aux Flow Limited to 150 mL/min even when pressure is less than Maximum

Temporary Solution:

n/a

Fix Information:

Fixed in A.02.05


KPR#:319  Product:DSA  ICF (DSA)  5.02

Keyword: 78xx Driver

One-line Description:

Post Run Flow Rate has default that out of range and value seems not to be stored

Problem:

Post Run gas flow defaults to 250 mL min even though the highest allowed value is 150 mL min. 
Even if you change it to save the analysis method as soon as you re-open the method it defaults back to 250 mL min.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:320  Product:DSA  ICF (DSA)  5.02

Keyword: 78xx Driver

One-line Description:

Method User Interface does not correctly load the content of a method.

Problem:

The content of a loaded method is only partly reflected in the method user interface. I seems that only the visible tab is updates.   
Steps to reproduce:
1.) Create a new method 
2.) Change Oven Ramp, Events table or Signals 
3.) Go back to the ALS Tab and save the method 
4.) Create new method or load a different one
5.) Load the method saved in step 3


Verify the content of Oven Ramp, Events table or Signals. It does not display the correct content. 
See also attached document. 


This issue was found during the integration in Waters UNIFI and could also be reproduced in ICF TestApp and Shimadzu LabSolutions.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01


KPR#:321  Product:DSA  7890B  Future

Keyword: 78xx Driver

One-line Description:

Sample Prep Audit Trail is not logging changes.

Problem:

Create and save a Easy Sample prep method, reopen and make same changes and save it. Go to Audit Trail and the Description says:
Saved method - no changes.

Expected behavior: Changes made in Easy Sample prep method should be recorded in the Audit Trail.

Temporary Solution:

Easy Sample Prep does not currently support the audit trail.

Fix Information:

n/a


KPR#:322  Product:DSA  7890B  5.02

Keyword: 78xx Driver

One-line Description:

"Error accessing the OLE registry" appears when uninstalling the B.07.03 build which was upgraded fron B.07.02 (Build 1938)

Problem:

"Error accessing the OLE registry" happens when uninstalling the  GC driver that was upgraded on MassHunter Acquisition version B.07.02 in uninstalled. This is a problem with the installer.

Temporary Solution:

Do not uninstall the upgraded GC driver. The error happens with GC Driver version A.03.01.51 or greater.

Fix Information:

No fix at this time.


KPR#:323  Product:DSA  7890B  5.31

Keyword: 78xx Driver

One-line Description:

Sample Prep steps of previous method are included in printout of methods saved from SP methods, if checked but no steps are specifed.

Problem:

Create a resource layout and simple method with Add Sample Prep steps. Run this method. Remove the steps but leave the 'Use Sample Prep Program' checkbox checked. Save As a new method. Print method. The Sample Prep steps of the original method are included.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:324  Product:DSA  7890A  A.02.05

Keyword: 78xx Driver

One-line Description:

Does not delete previous open GC method event table when load method. Wrong injections can be created.

Problem:

Steps:
Open instrument setup panel
Create method with some lines into the event table. 
Save method
Create a second method with empty event table.
Click detectors tab to see detectors info.
Save this method.
Open the first method, detectors tab is shown.
Go to events table and it is blank.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:325  Product:DSA  7890B  5.05

Keyword: 78xx Driver

One-line Description:

Method download to GC while in sequence causes it to disconnect and sequence stops.

Problem:

When a method is downloaded to the GC while running a sequence the GC disconnects and the sequence stops.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:326  Product:DSA  7890B  6.03

Keyword: 78xx Driver

One-line Description:

7890 method print doesn't include post run time

Problem:

When printing a method the GC setpoints section does not include the post run time as expected.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:327  Product:DSA  7890B  5.32

Keyword: 78xx Driver

One-line Description:

Elite: Turret error aborts run in progress

Problem:

Turret error aborts run in progress on EZChrom Elite with GC Drivers A.03.01.051 . EZChrom Elite does not support recoverable errors.

Temporary Solution:

No fix planned.

Fix Information:

None


KPR#:328  Product:DSA  7890B  5.32

Keyword: 78xx Driver

One-line Description:

Elite: 7890B Maintenance (EMFs)  not available

Problem:

EZChrom Elite does not support this feature.

Temporary Solution:

No fix planned.

Fix Information:

n/a


KPR#:329  Product:DSA  7890B  5.32

Keyword: 78xx Driver

One-line Description:

Elite: Manage Rules & Alerts not available for 7890

Problem:

EZChrom Elite does not support this feature.

Temporary Solution:

n/a

Fix Information:

No fix planned.


KPR#:330  Product:DSA  7890A  5.32

Keyword: 78xx Driver

One-line Description:

Elite: Parts Finder not available

Problem:

EZChrom Elite does not support this feature.

Temporary Solution:

No fix planned.

Fix Information:

n/a


KPR#:331  Product:DSA  7890B  5.32

Keyword: 78xx Driver

One-line Description:

Elite: Accessing the sampling diagram generates error

Problem:

EZChrom Elite generates an error when accessing the sampling diagram. The error does not stop the sequence or method from running and only puts an error in the log.

Temporary Solution:

No fix planned.

Fix Information:

n/a


KPR#:332  Product:DSA  7890A  5.32

Keyword: 78xx Driver

One-line Description:

Elite: 7890 Column Compensation not available

Problem:

7890 Column Compensation not available on EZChrom Elite. EZChrom Elite does not support this feature.

Temporary Solution:

No fix planned.

Fix Information:

n/a


KPR#:333  Product:DSA  7890B  5.32

Keyword: 78xx Driver

One-line Description:

Elite: Overlap injection no longer working on EZChrom Elite with GC Drivers A.03.02

Problem:

Overlap injection no longer working on EZChrom Elite with GC Drivers A.03.02. EZChrom Elite with the latest GC Drivers does not support this feature.

Temporary Solution:

No fix planned.

Fix Information:

None


KPR#:334  Product:DSA  7890B  5.32

Keyword: 78xx Driver

One-line Description:

Elite: View Sampler tray produces RC.Net error

Problem:

View Sampler tray produces RC.Net error with EZChrom Elite and GC Drivers A.03.02.

Temporary Solution:

No fix planned.

Fix Information:

None


KPR#:335  Product:DSA  7890B  5.03

Keyword: 78xx Driver

One-line Description:

Crash of Software after check "Show Threshold Value as remaining time" in EMF Options

Problem:

Once you check the "show threshold value as remaining time" in EMF options, and close the EMF dialog. Once you re-enter the dialog, software freezes and has to be closed by task manager.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.02


KPR#:339  Product:DSA  7890A  A.03.02

Keyword: 78xx Driver

One-line Description:

Not allowed  to set proper GC column max temp because it is less than 150degrees.

Problem:

Problem when a column has the following restrictions:
The maximum allowable operating temperature Isothermal: 130 °C
The maximum allowable operating temperature Programmed: 150 °C
When they want to enter this number in this configuration the field becomes yellow.

This value can can't be entered in the field due to value limitations of related field. Maximum value should be in the range of 150 ≤ °C ≤ 450.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01


KPR#:340  Product:DSA  7890B  A.03.02

Keyword: 78xx Driver

One-line Description:

FID signal subtraction setting changes spontaneously from "Nothing" to "Column Compensation" during run.

Problem:

When customer set FID - > Subtraction from signal value to "Nothing". Save method and upload method to instrument. Function is automatically changed to option "Column compensation run. During measure, there is activity log settings that the settings for method was changed in Subtract from signal function.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01


KPR#:341  Product:DSA  7890B  A.03.02

Keyword: 78xx Driver

One-line Description:

"Extend Run" in GC settings does not work correctly

Problem:

Setting the run time to extend the run for a length of time is not handled correctly. The length of time is longer than the setpoint.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01


KPR#:342  Product:DSA  7890B  A.03.02

Keyword: 78xx Driver

One-line Description:

Cannot configure a 7890B on an existing client server system

Problem:

Error in configuration panel  "There are unconfigured modules"

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01


KPR#:343  Product:DSA  7890B  5.32

Keyword: 78xx Driver

One-line Description:

Copy to Clipboard Function in Instrument Actuals throws exception error

Problem:

Customers have reported encountering an exception when using the "Copy to Clipboard" function.
Intermittent errors when clicking the ‘copy to clipboard’ button in the Status UI on the 7890 – which gives an exception error.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01


KPR#:344  Product:DSA  7890B  A.03.02

Keyword: 78xx Driver

One-line Description:

The column flow calculator calculation is off by almost 3x the flow rate for the system

Problem:

The values which are setup for the column and the flow rates which were entered. The problem is when you look at the GC for the values they don't match the column flow calculator.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01


KPR#:345  Product:DSA  7890A  5.32

Keyword: 78xx Driver

One-line Description:

Sample Overlap settings can not be edited after driver update, but are still part of the method.

Problem:

With OpenLAB EZChrom A.04.07 SR1 Update2 and GC driver version A.02.05.021 (from OpenLAB installation media) on a 7890A+ with 7693 sampler under ALS/ [Tray/Other] Sample Overlap parameters can be configured and saved to the method. Those settings are still active after upgrading to GC Drivers A.03.02.019 in the method and can cause that 2 methods behave in terms of sample overlap totally different. But they can no more been edited with the new driver.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:346  Product:DSA  7890B  5.32

Keyword: 78xx Driver

One-line Description:

Error Unhandled Exception when changing columns and a Gerstel CIS4 in installed in the 7890.

Problem:

If e a Gerstel CIS4 installed and the columns is reconfigured, a msinctl error occurs and the MassHunter software shuts down.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:347  Product:DSA  7890B  5.04

Keyword: 78xx Driver

One-line Description:

Incomplete Method Parameters for xCD in Acquisition Method Report

Problem:

When we do an Acquisition report, not all the xCD parameters are stored. The Reaction Cell Pressure and the Flow through the Ozone generator should also be reported. Can be confusing to customer.

Temporary Solution:

None

Fix Information:

n/a


KPR#:348  Product:DSA  7890B  6.01

Keyword: 78xx Driver

One-line Description:

B.01.01 driver on Multi-Technique ChemStation (MTCS) B.04.03.105 SP2 fails IQT: 76 Invalid files

Problem:

MTCS B.04.03.105 uses an older version of the IQT/SVT Tool than our modern data systems & drivers.  As a result, it was agreed that the latest GC Drivers installer would not be IQT compatible with MTCS B.04.03.105.

Temporary Solution:

None.

Fix Information:

n/a


KPR#:349  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Actual flows displayed by CDS aren't the same as the setpoint flows

Problem:

Examples:

Setpoint     Actual

3.000          3
2.998          3
2.95            3
2.92            2.9

The display for the 7890 shows three digits to the right of the decimal for both the setpoint and the actual. 
As shown above, the data system sometimes shows one digit to the right of the decimal and sometimes nothing to the right of the decimal (e.g. just "3")

Temporary Solution:

none

Fix Information:

Resolved in revision B.01.02


KPR#:350  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

Print method does not include all MMI setpoints: Purge time, Post Run Temp, Time, Flow

Problem:

Print method for the Intuvo 9000 GC doesn't have any MMI Purge time or Post Run temp or Post Run total Flow or time.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:351  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

Extend run does not extend the acquisition of the Intuvo 9000 GC

Problem:

Intuvo 9000 GC on C.01.07.255 SR2. Extend run does not extend the run. LUI shows Idle during the extended part of the run.

Temporary Solution:

none

Fix Information:

Resolved in revision B.01.02


KPR#:352  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

Cannot Add User-Defined EMFs on Intuvo 9000 GC

Problem:

Unable to created a user defined EMF Intuvo 9000 GC. Enter a name and tracking type, but nothing appears on the User-defined panel or any other panel.  There are five user defined (seemingly blank) entries on that panel.

Temporary Solution:

none

Fix Information:

To Be fixed in B.01.02


KPR#:353  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

EZChrom: Some settings not accepted after method migration

Problem:

OL EZChrom A.04.07 SR2
GC Drivers--> B.01.01

Connected to Intuvo 130.30.246.219

1. Loaded a 7890B method with inlet mode set to Split and ALS Error set to Skip on a 9000GC

2. After resolving the method, found most settings had migrated over (configurations were similar) 

3. The inlet mode retained its original Splitless setting.

4. The ALS Errors setting of PAUSE was also retained.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:355  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

ChemStation Instrument actuals showing D2 Bus Temperature with no D2 bus installed

Problem:

ChemStation Instrument actuals showing Second Detector Bus Temperature with no second Detector.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:356  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret

Problem:

Intuvo 9000 with a ALS and a 16 vial turret.  MassHunter software, the configuration of the ALS is set to Solvent Wash Mode A,B.  Saved and printed the method.  Solvent Was Mode on the method print shows A-A2, B-B2.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:357  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.

Problem:

CDS displays inlet pressure setpoint assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:358  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

IQT report failed on MT ChemStation B.04.03 SP2 with GC Driver B.01.01

Problem:

IQT report failed on MT ChemStation B.04.03 SP2 with GC Driver B.01.01. There is a technology change between from IQT to SVT that causes this to happen..

Temporary Solution:

None

Fix Information:

n/a


KPR#:359  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

IQT report failed on EZChrom Elite 3.3.2 SP2 with GC Driver B.01.01.

Problem:

IQT report failed on EZChrom Elite 3.3.2 SP2 with GC Driver B.01.01. There is a technology change between from IQT to SVT that causes this to happen.

Temporary Solution:

none

Fix Information:

n/a


KPR#:360  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered

Problem:

When in flow mode, pressure should not be allowed. Entering a value messes up the flow setpoint.
When in pressure mode, flow should not be allowed. Entering a value messes up the pressure setpoint.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:361  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

ChemStation can lock up when changing Intuvo Bus Flow Chip types with ChemStation session running.

Problem:

ChemStation can lock up when changing Intuvo Bus Flow Chip types with ChemStation session running. If replacing the flow chip with the same type then the problem will not occur.

Temporary Solution:

Workaround for now is to disconnect ChemStation, then turn off GC, do work, turn on GC, then connect ChemStation.

Fix Information:

n/a


KPR#:362  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

GC driver is missing for the current build installed while upgrading from 2.1 to 2.2.

Problem:

GC driver is missing for the current build installed version while upgrading from 2.1 to 2.2 using the OpenLAB CDS Upgrade Wizard. This only occurs with "A" versions of the Agilent GC Drivers.

Temporary Solution:

The fix is to continue with the upgrade as it will still complete successfully.

Fix Information:

n/a


KPR#:363  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

The GC status window for the Intuvo 9000 GC can not be closed.

Problem:

n/a

Temporary Solution:

The workaround is to just leave the screen up. It can moved out of the way and will lose focus when another window is selected.

Fix Information:

n/a


KPR#:364  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Selection box remains after selection made on Events page

Problem:

Selection box remains after selection made on Events page. Drop down box remains open.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:365  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Gray bars hide setpoints after context menu download of method

Problem:

Gray bars hide setpoints after context menu download of method after editing

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:366  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Multiple clicks necessary for combo box to list choices.

Problem:

Multiple clicks necessary for combo box to list choices.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:367  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Right Clicking on Method Editor makes UI hide behind Instrument Screen

Problem:

Right Clicking on Method Editor makes UI hide behind Instrument Screen

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:368  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Incorrect Values in 9000 Pressure/Flow Calculator

Problem:

The values within the pressure/flow calculator when initializing from "Inlet 1" still do not match the instrument parameters.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:369  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

Make changes to guard chip on Intuvo 9000 GC, audit trail just says temperature changed

Problem:

With Audit trail enabled, I make changes to the GC parameters panel of the Intuvo 9000 GC.  Changed the guard chip temperature and hold time and saved the method.  Looked at the audit trail and it showed events but it just said Temperature setpoint changed and Temperature hold time changed.  There was no reference to the guard chip.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:370  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest

Problem:

Backflush Wizard illogically sets trial backflush times after the elution time of last peak of interest

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:371  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Should not be able to download a method while a in a GC run or sequence.

Problem:

Downloading a method while a in a GC run or sequence can cause issues.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02


KPR#:372  Product:DSA  All GCs  B.01.02

Keyword: 78xx Driver

One-line Description:

GC Dashboard does not get populated for ChemStation

Problem:

GC Dashboard does not get populated for ChemStation

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02.059


KPR#:373  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

Method Resolution Does not take into account default column temperature limits.

Problem:

Methods from a 7820 do not have either a minimum temperature or a program maximum temperature. Hence these methods specify the use of default values for these parameters. When such a method is imported into a 7890 that support these parameters, the optional flags need to be cleared.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.02.059


KPR#:374  Product:DSA  7820A  B.01.01

Keyword: 78xx Driver

One-line Description:

Cannot download GC set points to 7820 configured with a Nickel Catalyst heater and no inlets.

Problem:

Cannot download GC set points to 7820 configured with a Nickel Catalyst heater and no inlets. Without the Ni catalyst configured everything works fine however once the Ni catalyst is configured the ChemStation fails to download parameters to the instrument.

Temporary Solution:

n/a

Fix Information:

Resolved in revision B.01.02.059


KPR#:375  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

No indication that the AutoSampler tray is in park mode.

Problem:

From the data system there isn't a way to determine that the AutoSampler tray is in park mode.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03


KPR#:376  Product:DSA  All GCs  B.01.01

Keyword: 78xx Driver

One-line Description:

The Local User Interface(LUI) on the Intuvo 9000 GC shows long name for connected data system.

Problem:

The front panel LUI shows the PC name with other information appended to it. Customers would like to see just the PC name.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03


KPR#:377  Product:DSA  7890B  Future

Keyword: 78xx Driver

One-line Description:

For both the 7890 and Intuvo 9000 there is no change in the UI to show the user that a rack is not present.

Problem:

For both the 7890 and Intuvo 9000 there is no change in the UI to show the user that a rack is not present.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03


KPR#:378  Product:DSA  All GCs  B.01.02

Keyword: 78xx Driver

One-line Description:

Post Run Backflush. The Guard Chip temperature was not set to the Post Run Oven Temperature.

Problem:

Using an Intuvo 9000 with Post Column Restrictor. The Backflush Wizard to set the Post Run Backflush. The Guard Chip temperature was not set to the Post Run Oven Temperature.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03


KPR#:379  Product:DSA  All GCs  B.01.02

Keyword: 78xx Driver

One-line Description:

Location of Intuvo 9000 GC System Health Report should be moved

Problem:

Location of Intuvo 9000 GC System Health Report is not consistent with the location on the LUI of the GC.

Temporary Solution:

The System Health Report location has been moved to the  Maintenance/Diagnostics screen.

Fix Information:

Resolved in B.01.03


KPR#:380  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

Link to Intuvo 9000 GC help does not work.

Problem:

Click on options > Show 9000 Help and Information. This gives a message that the 9000 cannot be found.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03


KPR#:381  Product:DSA  All GCs  B.01.02

Keyword: 78xx Driver

One-line Description:

Event drop downs are black when creating a new method

Problem:

When creating a new GCMS method and adding events, drop downs are black. If the screen is switched and you go back to events, it works.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.03


KPR#:382  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

Cannot install B.01.03 on ChemStation C.01.07 SR4 by Welcome.html

Problem:

Using Welcome.html, GC Driver B.01.03 is not installed on ChemStation C.01.07 SR4

Procedure:
0. Uninstall previous GC Drivers.
1. Open Welcome.html by IE11.
2. Select Language  (Japanese) and move to INSTALL GC DRIVERS tab.
3. Click on the hyperlink "OpenLAB CDS ChemStation Edition (C.01.07, C.01.06, C.01.05"
4. Select "Run"

Expected Result:

InstallShield wizard should start

Actual result:

A error Message is displayed. "To install this software, ChemStation must be installed on the system in advance."

Temporary Solution:

Workaround:

Install the driver from OpenLAB Additional Software and Drivers.

Fix Information:

n/a


KPR#:383  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

PCM will not control in constant flow.

Problem:

PCM will not control in constant flow. Configured two packed columns using PCM Module to a single detector. The PCM will control in pressure mode but not flow mode. This was reported by a customer using OpenLAB 2.2 and tested using OpenLAB CDS ChemStation. .

Temporary Solution:

Use pressure control mode and ramp the pressure.

Fix Information:

Resolved in B.01.04


KPR#:384  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

“AQMEditor override GC failure” when the GC method parameter window is opened in MassHunter

Problem:

When trying to enter the GC Edit Parameters screen, an error with title "AQMEditor override GC failure" would pop up. Upon clicking OK (the only option) the GC Edit Parameters screen will open, but there would be additional sessions "AQMEditor0" and "AuxHeaterEditor7" for you to edit.

The error only occurs after exiting the GC method screen by clicking OK and re-opening the GC method screen. Clicking Cancel in the GC method screen will not trigger the error. Exit the screen by clicking OK without changing any parameter will also trigger the error. Re-loading the method cannot remove the error. The error will disappear if the GC Configuration has been updated. But even so, the MSD transfer line temperature will be switched off and lost the previous setting. For example, the set point became 50C but I have set it to 200C before triggering the error. And the error will occur again if you exit the GC method screen by clicking OK."

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03.096


KPR#:385  Product:DSA  7890B  B.01.04

Keyword: 78xx Driver

One-line Description:

RTL for OpenLAB CDS: Calibration Runs dialog shows no chromatogram or compound table for loaded data or Results from calibration runs

Problem:

Select GC Plugins\RTL Wizard. Advance to the Calibration Runs dialog. There is no chromatogram or table shown for my loaded data, which was real data, from which to select my target compound.
Enter vial numbers, RT and compound name. Start RTL sequence and at conclusion, the three resulting chromatograms are empty.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03.096


KPR#:386  Product:DSA  7890A  B.01.02

Keyword: 78xx Driver

One-line Description:

RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected.

Problem:

RTL Wizard crashes when run with OpenLAB 2.2 and mandatory sample is selected. If a mandatory parameter was found, when the user clicks "RTLWizard" to start up the wizard, an error message would appear explaining the problem.  RTLWizard would then not continue.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03.096


KPR#:387  Product:DSA  7890A  B.01.03

Keyword: 78xx Driver

One-line Description:

Acquisition crashes when user clicks on RTL Import/RTL wizard

Problem:

Acquisition crashes when clicked on RTL Import/RTL wizard.Configure and launch a GC 7890
Navigate to GC plugins layout and click on RTL Import. An unexpected error happens and crashes the acquisition client.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.03.096


KPR#:388  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method when setting a Target retention time.

Problem:

RTL for OpenLAB CDS 2.X does not calculate the pressure correctly when locking or re-locking the method. This only occurs when the Target Retention field is set to a different retention time than the peak in the chromatogram.

Temporary Solution:

The work-around is to not update target retention time when selecting the peak for RTL locking. Use the retention time of the peak selection and the calculations are correct.

Fix Information:

Resolved in B.01.05


KPR#:389  Product:DSA  7890B  B.01.04

Keyword: 78xx Driver

One-line Description:

Upgrading OpenLAB CDS ChemStation  using the DVD gives an error.

Problem:

Upgrading OpenLAB CDS ChemStation  using the DVD gives an error.

Agilent Parts Finder MSI failed with error code 1602. The MSI log contains following entry:

"Source is incorrect. Unable to open or validate MSI package G:\Agilent Parts Finder.msi. Please insert the disk: 1"

As per this log entry, it seems that MSI is looking at wrong location since MSI is located at "G:\Agilent Parts Finder\Agilent Parts Finder.msi" where G drive is DVD drive (Disk3 is inserted).

This issue occurs only in case of DVD media, not in case of local/network shared location.

Temporary Solution:

Copy "x:\Agilent Parts Finder\Agilent Parts Finder.msi" to the local drive or network share and run the installer from there.

Fix Information:

n/a


KPR#:390  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

The IQT will fail when updating the GC driver on earlier versions of Multi-Technique ChemStation and EZChrom Elite .

Problem:

The IQT will fail when updating the GC driver on earlier versions of Multi-Technique ChemStation and EZChrom Elite.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04. Added note  that if upgrading to new GC driver, the older IQT software will fail. [Need to run Software Validation Tool]


KPR#:391  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

Injector being used should be indicated in the GUI

Problem:

Injector being used should be indicated in the GUI. When a sequence is running there needs to be a indication of which ALS tower is being used in the software.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:392  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

To eliminate confusion the Product Version should be displayed in GC Status instead of Software Driver Version.

Problem:

To eliminate confusion the Product Version should be displayed in GC Status instead of Software Driver Version. The software driver version isn't what is labeled on the GC Drivers disc or what is displayed in Programs and Features.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:393  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

Link to Intuvo help should be in a easy to access/highly visible location

Problem:

Link to Intuvo help should be in a easy to access/highly visible location. The link to 9000 Help and Information is not obvious and difficult to find.

Temporary Solution:

n/a

Fix Information:

Resolved in B.10.04


KPR#:394  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

Sequence can not be modified when it is running in EZChrom

Problem:

When you modify a line to specify to add multiple injections etc. the sequence runs as its original settings.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:395  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

RTL Wizard Crashes Acquisition in OpenLAB 2.x.

Problem:

When clicking either button in the RTL wizard under GC plugins, an error is populated and acquisition crashes.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:396  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

Flow rates do not copy from method translator

Problem:

When the method translator calculator is used, the oven program rates copy into the new method but the flow rate does not.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:397  Product:DSA  All GCs  B.01.03

Keyword: 78xx Driver

One-line Description:

9000 Dashboard GC ALS Status shows 'Postrun' between injection and return to tray; 7890 shows 'Injecting'

Problem:

Run a sequence using ALS. The 9000's Dashboard GC ALS Status shows 'Postrun' (blue) after the injection is made and while the vial is being returned.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:398  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

Method translator does not Apply Av. Velocity, Column Outlet flow, or Holdup time to method.

Problem:

With column flow On, select Method Translator for Inlet 1. Export the method file. Change the Column settings slightly and Apply. Import the method file and apply these previous settings to method. The Av. Velocity, Column Outlet Flow, and Holdup time are not applied to the method. True whether the column is locked or unlocked.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:399  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

Cannot Delete Runtime Events

Problem:

On a GC, after choosing an Event Type from dropdown, a new blank line is created underneath the first line. If you delete the first line, the second line automatically changes Event Type to AO Signal Range. This line cannot be deleted or their is not a blank option under Event Type if you choose to not have any Runtime Events.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:400  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

When you configure 9000 GC with Open LAB CDS SR1 and activate Acquisition, a message will be displayed.

Problem:

When you configure 9000 GC with Open LAB CDS SR1 and activate Acquisition, a message will be displayed. Create a project and set 9000 GC to equipment. Create a project and set 9,000 GC to equipment. The message of 'An exception occurred' is displayed.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:401  Product:DSA  All GCs  B.01.03

Keyword: 78xx Driver

One-line Description:

Intuvo EMF info is not included in Intelligent Report with EMF info snippet

Problem:

Create and apply custom Intelligent Report with EMF info snippet included. Resulting report does not include any EMF info, even well after its threshold crossing.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:402  Product:DSA  All GCs  B.01.03

Keyword: 78xx Driver

One-line Description:

Intuvo Maintenance Log does not update, though EMF Counters and LUI and LUI log have updated.

Problem:

From GC Instrument settings go to Maintenance\ EMF's, reset Inlet age or any other resettable EMF. This updates in the driver EMF page and on the 9000 GC LUI Log. However, the Maintenance Log does not update after 'Refresh Log'. Even after closing and reopening, this does not update.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:403  Product:DSA  All GCs  B.01.03

Keyword: 78xx Driver

One-line Description:

Pre-Run Leak Test resolution (abort or continue) is not logged to sequence logbook

Problem:

Start a sequence of 2 lines that specifies Continue or Abort on Pre-run Leak test failure. In both cases, the Leak test Pass/Fail is noted in the sequence log, but there is no mention of why the method was aborted.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:404  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

7820 GC configuration window has 7890A in title--changes back to 7820 after successful config

Problem:

When configuration window for 7820 GC is opened, the connect info says 7890A for a 7820 GC configuration.  After instrument is successfully configured, the connect info changes to 7820.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:405  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

Errors in Help file 'Overview of Retention Time Locking (RTL)'

Problem:

Edit, select F1 to open Help. Search for RTL. Help file 'Overview of Retention Time Locking (RTL)' under 'System Requirements' is incorrect.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:406  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

OpenLAB 2.3 opening RTL Wizard throws big error: 'System.MissingMethodExeption: Method not found'

Problem:

Create a method suitable for MDL analysis. With this method loaded select GC Plugins\RTL Wizard. Get big error:
'An unexpected error occurred and we cannot continue...

System.MissingMethodException: Method not found:...'

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:407  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

OpenLAB 2.2 RTL Re-lock, Update the Current Method is not updating current method to latest pressure, though the RTL Confirmation method used the new pressure.

Problem:

Re-lock, Update the Current Method is not updating current method to latest pressure.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:408  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

OpenLAB 2.2 RTL Confirmation Run is not using the new calculated pressure setpoint, using original method setpoint

Problem:

RTL Confirmation Run is not using the new calculated pressure setpoint, using original method setpoint.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:409  Product:DSA  7890B  B.01.02

Keyword: 78xx Driver

One-line Description:

MMI Post run not working

Problem:

During post run, the MMI retains the last settings from the end of the run, and ignores both the Post Run Temperature and Post Run Total Flow settings from the method.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:410  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

Purge Packed liners are not available in Inlet database

Problem:

Purge Packed liners are not available in Inlet database

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:411  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

GC driver installation failed on File system secure root path installation.

Problem:

GC driver installation failed on system with file security.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:412  Product:DSA  7890B  6.03

Keyword: 78xx Driver

One-line Description:

Unhandled exception when “19h0” is entered as a “service due threshold” for “EMV at last tune”

Problem:

Unhandled exception when “19h0” is entered as a “service due threshold” for “EMV at last tune”

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:413  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

Portuguese system - Installer does not install GC Driver

Problem:

GC Drivers don not install on Portuguese system in OpenLAB 2.x.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:414  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

PCM flow set only 0ml/min and cannot be changed.

Problem:

PCM flow set only 0ml/min and cannot be changed.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.04


KPR#:415  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

Running ALS followed by HS run logs 'address may not be null' and aborts sequence after HS run is completed

Problem:

Run a sequence that alternates the same method to ALS, then HS, then ALS, then HS injection source. At the beginning of the HS run, Activity log shows 'address may not be null'. Sequence proceeds to abort, though the HS run completes.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:416  Product:DSA  7890A  B.01.03

Keyword: 78xx Driver

One-line Description:

GC 9000 Configuration page shows up as 7890

Problem:

When selecting a GC 9000 and trying to configure it  the connection page shows up as 7890A. The IP has been entered and it connects successfully but does not launch.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:417  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

GC Edit Parameters panel does not retain checkmark for Sample Overlap on Intuvo

Problem:

Go to GC Edit Parameters and selected Enable Sample Overlap and OK the panel.  The sample overlap appears to work correctly however if I go back into the GC Edit Parameters the checkmark is not retained.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:418  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

RTL Wizard Final Choices ambiguous: is the 'Current Method' the Acquisition Method or the currently loaded method?

Problem:

The RTL Wizard for initial lock or relock asks for the Acquisition method at its first screen upon which all the RTLocking is done. At the conclusion, RTL Wizard Final Choices asks whether the user wishes to 'Update the current method'. It should be clarified whether or not the 'current method' is the one specified as the Acquisition method or the currently loaded method.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:419  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

Method listing does not include Column mode: Pressure, Flow, ramped, constant

Problem:

Select to print the method in OpenLAB. There is no specification under the Column for what mode is specified: Constant or ramped Flow, constant or ramped pressure.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:420  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

Extend GC run during sequence does not work if sample overlap is on

Problem:

Method specified sample overlap.  Set up a sequence using that method.  While the sample is running, enter Edit GC Parameters and extend the run.  OK panel.  Don't receive any messages or errors but the GC run is not extended.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:421  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

Help About your GC references 7890 GC

Problem:

Help About your GC references 7890 GC when GC is configured as a Intuvo 9000.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.04


KPR#:422  Product:DSA  7890A  5.01

Keyword: 78xx Driver

One-line Description:

HS Sleep/Wake mode should sync with GC Sleep/Wake mode

Problem:

When a 7697 is configured to a 7890B, it should communicate such that the Sleep or Wake state of either one should be mimicked on the other.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:423  Product:DSA  All GCs  B.01.04

Keyword: 78xx Driver

One-line Description:

GC/HSS driver do not appear in Chameleon IQT report

Problem:

GC and  Headspace driver do not appear in Chameleon IQT report

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:424  Product:DSA  All GCs  B.01.04

Keyword: 78xx Driver

One-line Description:

Blank Run override GC failure message during sequence

Problem:

Blank Run override GC failure message during sequence

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:425  Product:DSA  ICF (DSA)  B.01.04

Keyword: 78xx Driver

One-line Description:

Script error when starting help for "Runtime Events"

Problem:

Script error when starting help for "Runtime Events"

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:426  Product:DSA  ICF (DSA)  B.01.04

Keyword: 78xx Driver

One-line Description:

Incorrect description in help for column connector temperature

Problem:

Incorrect description in help for column connector temperature

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:427  Product:DSA  ICF (DSA)  B.01.04

Keyword: 78xx Driver

One-line Description:

Disable the selection "Show Instrument Actuals" on the option list

Problem:

Disable the selection "Show Instrument Actuals" on the option list in Chromeleon.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:428  Product:DSA  7890B  A.03.02

Keyword: 78xx Driver

One-line Description:

Unknown Channels getting acquired after method resolution

Problem:

This issue was seen in Empower and reported by Waters.

Customer complains that unknown channels are created and saved to the data files. The description for all unknown channels is “Front Signal”. These channels do not contain data. In some cases, the unknown Signal ID was “GC.0.102” up to “GC.0.105” but ID “GC.0.109” up to “GC.0.112” was also reported.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:429  Product:DSA  ICF (DSA)  2.01

Keyword: 78xx Driver

One-line Description:

Chromeleon: Error when sequence includes blank run

Problem:

Chromeleon: Error when sequence includes blank run

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:430  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Don't display dialog for Column Comp Run in Chromeleon.

Problem:

Chromeleon: Don't display dialog for Column Comp Run in Chromeleon.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:431  Product:DSA  All GCs  B.01.04

Keyword: 78xx Driver

One-line Description:

Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.

Problem:

Overlap injections on the 9000 uses only the injection volume from the first injection for subsequent injection.

Temporary Solution:

n/a

Fix Information:

Resolved in B.01.05


KPR#:432  Product:DSA  7890B  Future

Keyword: 78xx Driver

One-line Description:

Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.

Problem:

Defect: there is an empty tooltip on the button "maintenance" in the "control" ribbon in ACQ.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0


KPR#:433  Product:DSA  ICF (DSA)  B.01.03

Keyword: 78xx Driver

One-line Description:

GC Drivers for ICF Installer fails when .NET 3.5 is not present on the system

Problem:

GC Drivers for ICF Installer fails when .NET 3.5 is not present on the system

Temporary Solution:

Workaround is to install .Net 3.5 manually on Windows 10 machine.

Fix Information:

Resolved in 3.0


KPR#:434  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

Exception seen when clicked on Ok of GC Edit Window

Problem:

Exception seen when clicked on Ok of GC Edit Window

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0


KPR#:435  Product:DSA  7890B  2.01

Keyword: 78xx Driver

One-line Description:

GC Method Resolution results in “Object Reference” error message and occasional crash

Problem:

GC Method Resolution results in “Object Reference” error message and occasional crash

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0


KPR#:436  Product:DSA  7890B  Future

Keyword: 78xx Driver

One-line Description:

OpenLab CDS SV report fails because of 10 missing files

Problem:

OpenLab CDS SV report fails because of 10 missing files

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0


KPR#:437  Product:DSA  7890B  B.01.04

Keyword: 78xx Driver

One-line Description:

The barcode read does not match the expected value. It will display <none> for the barcode instead of the number or ERR as it should.

Problem:

The barcode read does not match the expected value. It will display <none> for the barcode instead of the number or ERR as it should.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0


KPR#:438  Product:DSA  7890B  B.01.07

Keyword: 78xx Driver

One-line Description:

When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".

Problem:

When attempting to save the method in OpenLab CDS 2.2, a dialog box appears with the title "[debug] Surprise Dirty!".

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0


KPR#:439  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Downloading method parameters (like oven temperature) on a 6890A does not work with OpenLab CDS 2.4

Problem:

Downloading method parameters (like oven temperature) on a 6890 does not work with OpenLab CDS 2.4. The GC is connected (current values are correctly displayed) and setting these parameters from the keyboard does work. Settings are updated in the method when selecting "Upload method".

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:440  Product:DSA  ICF (DSA)  A.03.02

Keyword: 78xx Driver

One-line Description:

Instruments not supporting Minimum Column Temperature stop sequence because of inconsistent method

Problem:

Customer, using  a 7890A, created a method and selected a column with a minimum temperature other than the default of -60C. When attempting to run a sequence with that method, the sequence aborted due to an "inconsistent method."

Temporary Solution:

n/a

Fix Information:

The workaround is to set the column's minimum temperature in the method to the default of -60 (and the program maximum to the sustained maximum temperature).


KPR#:441  Product:DSA  ICF (DSA)  B.01.05

Keyword: 78xx Driver

One-line Description:

ICF Chromeleon: Status shows offline even though instrument was initialized and is online.

Problem:

Chromeleon: Status shows offline even though instrument was initialized and is online.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:442  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

When closing a just launched Acquisition client, it displays a pop-up Acquisition not saved.

Problem:

When closing a just launched Acquisition client, it displays a pop-up Acquisition not saved.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:443  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

MS Transfer Line Monitor Does Not Work for 7890GC.

Problem:

MS Transfer Line Monitor Does Not Work for 7890GC in MassHunter.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:445  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Unwanted popup is seen while submitting run on upgraded set up from CDS 2.2 with update5 to CDS 2.4.0.619 with GC 6890.

Problem:

Unwanted popup is seen while submitting run on upgraded set up from CDS 2.2 with update5 to CDS 2.4.0.619 with GC 6890.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:446  Product:DSA  7890B  3.01

Keyword: 78xx Driver

One-line Description:

68xx: Inlet on/off state not understood by the GC Driver

Problem:

68xx: Inlet on/off state not understood by the GC Driver. This was observed with a PCM inlet with the column set for flow control.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:447  Product:DSA  7890A  3.00

Keyword: 78xx Driver

One-line Description:

[68xx] Loading old-style method requiring method resolution fails.

Problem:

[68xx] Loading old-style method requiring method resolution fails. You'll get a pop-up saying that the method is invalid; it needs to be uploaded from the GC first. If you click Ok, it will give you a blank method resolution screen. At that point, all you can do is use the default method, which has no relationship to the method that you tried to load.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:448  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

68xx GC Driver assemblies always report version number 1.0.0.0

Problem:

68xx DSA assemblies always report a version number of 1.0.0.0.   This can cause problems in the future with MSI upgrades if the version number is not modified between releases.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:449  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

ICF Inconsistent method cannot be resolved from Control\Start Run or sequence.

Problem:

ICF Inconsistent method cannot be resolved from Control\Start Run or sequence.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:450  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Methods with columns having zero velocity always report an audit trail of holdup infinity --> infinity

Problem:

If a method (for any GC type) has a column with zero initial pressure, then it will always report an audit trail difference of column #n holdup: infinity --> infinity. This will prevent the method from being used.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:451  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Exception thrown when moving the injector from front to back to front

Problem:

Exception thrown when moving the injector from front to back to front. It will be seen with 6890 and 7890.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:452  Product:DSA  ICF (DSA)  2.01

Keyword: 78xx Driver

One-line Description:

ICF Chromeleon: Unable to configure 6890 GC.

Problem:

ICF Chromeleon: Unable to configure 6890 GC. Chromeleon 7.2 SR5

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:453  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Method reported incorrectly after injection configuration change.

Problem:

Method reported incorrectly after injection configuration change.For example, after unplugging the front injector, it indicates that the front injector is present.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:454  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

6890 GC prompts for saving when no changes are made to "Untitled"_ on save audit trail displays multiple changes made.

Problem:

6890 GC prompts for saving when no changes are made to "Untitled"_ on save audit trail displays multiple changes made.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:455  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

ICF Chromeleon crashes when trying to configure a 6850 or 6890.

Problem:

ICF Chromeleon crashes when trying to configure a 6850 or 6890.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:456  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

ICF Chromeleon: GC: Current column length not reported in method report/injection audit trail but only manufacturer specifications.

Problem:

ICF Chromeleon: GC: Current column length not reported in method report/injection audit trail but only manufacturer specifications

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:457  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

ICF: Injection Info error when starting sequence.

Problem:

ICF: Injection Info error when starting sequence.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:458  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

When reconfiguring the GC the actual configuration and the configuration he method represents can be out of sync.

Problem:

When reconfiguring the 6890 GC the actual configuration and the configuration he method represents can be out of sync.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:459  Product:DSA  ICF (DSA)  2.01

Keyword: 78xx Driver

One-line Description:

ICF Chromeleon: Create sequence and Check sequence disagree on vial validation.

Problem:

ICF Chromeleon: Create sequence and Check sequence disagree on vial validation.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:460  Product:DSA  ICF (DSA)  2.01

Keyword: 78xx Driver

One-line Description:

ICF Chromeleon 6890 Sequence will not end.

Problem:

ICF Chromeleon 6890 Sequence will not end. Resolved in 3.0 SR1.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:461  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Unhandled Exception Selecting Ok to 8890 Resource Conservation panel.

Problem:

Unhandled Exception Selecting Ok to 8890 Resource Conservation panel.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:462  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Unable to downloaded changes to a modified method saved as a different method when 6890 is in Ramped Pressure mode.

Problem:

Unable to downloaded changes to a modified method saved as a different method when 6890 is in Ramped Pressure mode.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:463  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

None should not be a choice in the signal selection for the 6890

Problem:

None should not be a choice in the signal selection for the 6890. Error: Code #70 occurred in module #2 is generated in the PC event log when None is selected as a signal for the 6890. None is not a choice that can be made at the 6890 from the keypad.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:464  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Empower will not inject from sequence (sample set); holds at 'Waiting for Injection'

Problem:

Empower will not inject from sequence (sample set); holds at 'Waiting for Injection'

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:465  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

ICF Empower cannot configure 7697 HS

Problem:

ICF Empower cannot configure 7697 HS

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:466  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Empower IQT fails: Missing file: C:\empower\instruments\agilentlc\hs\agilent analytical.interop.hpctutil.dll

Problem:

Empower IQT fails: Missing file: C:\empower\instruments\agilentlc\hs\agilent analytical.interop.hpctutil.dll

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:467  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

ICF Empower Dashboard shows Intuvo status as Offline for FW A.01.04.295, but Online for FW A.01.04 399

Problem:

ICF Empower Dashboard shows Intuvo status as Offline for FW A.01.04.295, but Online for FW A.01.04 399

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:468  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

ICF Empower monitor mode leads to Server busy error.

Problem:

ICF Empower monitor mode leads to Server busy error.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:469  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

ICF Chromeleon: Chameleon crash on Initialization in GC Driver.

Problem:

ICF Chromeleon: Chameleon crash on Initialization in GC Driver.

Temporary Solution:

Starting Chromeleon instrument controller failed, because of a NullReferenceException in GCDriver at Agilent.Analytical.GC7890.Driver.GCController.GetBasicStateInfos(IRCBasicStates states).

Fix Information:

Resolved in 3.0 SR1


KPR#:470  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

ICF Change of Column's Program Max Makes Method Unresolvable

Problem:

In ICF method editor edit a column and change its program max temperature (7890B). Download the method to instrument and save the method (give a new name). The method should then be runnable; however, ICF brings up the method resolution dialog. Choosing "manual resolution" shows an inconsistency report with the Temperature Override field being inconsistent between the method and the GC

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:471  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Intuvo 9000 average Method download time over 12 sec.

Problem:

The Method Download test determined that the average time to download an Intuvo method is over 12 seconds.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.0 SR1


KPR#:472  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Intuvo trigger two instrument notification for configuration changed

Problem:

Chromeleon: Intuvo trigger two instrument notification for configuration changed. Configure an Intuvo with guard chip feature and open the online method in context menu of status panel and get two config changed events with a timely distance of 30 seconds.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:473  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not

Problem:

Chromeleon: GC: Change of column length (and related parameters like flow etc) via calibration in online method sometimes reported in audit trail sometimes not

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:474  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC: Column length can only be calibrated once in Online Method Editor

Problem:

Chromeleon: GC: Column length can only be calibrated once in Online Method Editor

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:475  Product:DSA  ICF (DSA)  B.01.05

Keyword: 78xx Driver

One-line Description:

Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail

Problem:

Chromeleon: Setting Liner on Intuvo triggers two config change messages in audit trail

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:476  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8860 Open Lab CDS EZChrom compact license is invalid.

Problem:

8860 Open Lab CDS EZChrom compact license is invalid.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:477  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.

Problem:

Selecting Partial Data for the 6890 causes the retention times and areas to be wrong.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:478  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

6890 - cannot set post run flow for packed column

Problem:

6890 - cannot set post run flow for packed column

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:479  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6850A and 6890A: GC online method is not editable

Problem:

Chromeleon: GC 6850A and 6890A: GC online method is not editable

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:480  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act

Problem:

Chromeleon: GC 6890A: Wrong temperature shown in chromatogram for signal GC_OvTempe_Act

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:481  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC 6850A: Cannot create instrument method

Problem:

Chromeleon: GC 6850A: Cannot create instrument method

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:482  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor

Problem:

Chromeleon: GC8890: Current Signal Value in 'Blank evaluation' shows incorrect value in Method editor

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:483  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Blank evaluation setpoints missing in method report

Problem:

Chromeleon: GC8890: Blank evaluation setpoints missing in method report

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:484  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

Signal Scaling is incorrect for the 6890

Problem:

The real time plot scaling is incorrect. The offset shown in the GC Status is 10.2. The Real time plot shows the signal level to be about 7.8 x10^4. It appears that the signal is not being scaled correctly, but is using the signal directly.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:485  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help

Problem:

Chromeleon: Intuvo: Help button in window 'Configure Agilent Intuvo 9000 GC' opens 78xx Series GC Help

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:486  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890: Issues during sequence execution

Problem:

Chromeleon: GC8890: Issues during sequence execution. During the execution of a sequence (using the blank evaluation) I observed some issues:
1.no audit trail entry if blank evaluation was used or not ( was performed as blank run, blank evaluation option enabled)
2.during execution of sequence the GC8890 reported high CPU usage
3.The blank evaluation failure was reported during : 16.04.2019 17:20:29 +02:00 2,059 Agilent Blank Evaluation Failed, Failure Action is Continue

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:487  Product:DSA  ICF (DSA)  3.0.2

Keyword: 78xx Driver

One-line Description:

Chromeleon: Changes made in 68xx Edit Online Method not applied or reported

Problem:

Chromeleon: Changes made in 68xx Edit Online Method not applied or reported.
1. With Chromeleon open, selected to open Instrument Actuals
2. Right click in window and select Edit Online Method
3. Attempted several changes to online method.
4. Clicked Set Method Button.
5. No change in instrument actuals reflecting changes to method
6. No audit trail entries for changes made.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:488  Product:DSA  ICF (DSA)  3.1

Keyword: 78xx Driver

One-line Description:

Error when loading GC method without Blank Run Analysis setpoint

Problem:

Error when loading GC method without Blank Run Analysis setpoint

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:489  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: Corrected column length will not save after manual method resolution

Problem:

Chromeleon: Corrected column length will not save after manual method resolution

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:490  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: Signals from previous method persist in new method

Problem:

Chromeleon: Signals from previous method persist in new method

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:491  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: ECD Help page cannot be accessed

Problem:

Chromeleon: ECD Help page cannot be accessed

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:492  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: All 8860 signals not displayed or available in report

Problem:

Chromeleon: All 8860 signals not displayed or available in report.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:493  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: Error occurred at several points of operation

Problem:

Chromeleon: Error occurred at several points of operation.

1. Open instrument, select instrument (8890) and choose Create Method

2. Error pops up (see pic)

3. Click OK and proceed setting method parameters

4. Finish method; new instrument method opens. 

5. Error appears again

6. Click OK, check method and save. Method saves

7. Right click on Status window and select Edit Online Method

8. Error appears again

9. Click OK and proceed with method edit

10. No time in this instance did the error impede actual saving method or running a sequence

Expected behavior: Method creation and editing proceed without error

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:494  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890: Front Injector parameter change in Online method not applied

Problem:

Chromeleon: GC6890: Front Injector parameter change in Online method not applied.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:495  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890A: Method download fails

Problem:

Chromeleon: GC6890A: Method download fails

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:496  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent

Problem:

8860 on Chromeleon -Unhandled exception in Chromeleon Driver Host (CmDDKHost): AgilentTechnologies.DdkIcfAdapter|Agilent

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:497  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon does not recognize the tray with Back Injector installed.

Problem:

Connected to a Back inlet only 8890 with a Back Injector and Tray. Was not able to use a vial position on the tray as the vial number in the sequence for Chromeleon.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:498  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved

Problem:

Chromeleon: Automatic de-activation of not supported feature blank evaluation cannot be saved

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:499  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.

Problem:

Getting multiple Errors in the PC Event Log for AgGC7890 after disconnecting and Reconnecting LAN cable.

Temporary Solution:

n/a

Fix Information:

Unable to duplicate the issue.


KPR#:500  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

GC6890: Valid vial ranges are not correct for 6890 in some cases

Problem:

GC6890: Valid vial ranges are not correct for 6890 in some cases

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:501  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.

Problem:

Chromeleon: GC6890A: Error 'The communication FIFO of the DDK driver is corrupted.' after connecting and disconnecting several times.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:502  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4

Problem:

When click the "Apply the Option" in GC Chromatographic Column Directory under Column Configuration, an exception occur on Openlab 2.4.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:503  Product:DSA  ICF (DSA)  3.0.2

Keyword: 78xx Driver

One-line Description:

Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)

Problem:

Upgrade installation from GC B.01.03 to 3.0 SR2 fails to install Ag7697WS.dll (and .pdb)

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:504  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration

Problem:

Chromeleon: GC6850A: Changing method parameter creates method inconsistent to configuration

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:505  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon:  GC6850: Partial Data option causes issues during sequence execution

Problem:

Chromeleon:  GC6850: Partial Data option causes issues during sequence execution

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:506  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890: Unexpected audit trail entries during endurance run

Problem:

Chromeleon: GC6890: Unexpected audit trail entries during endurance run

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:507  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.

Problem:

SR1 for the GC3.0 drivers breaks the connection between an 8890 and 7000D transferline temperature reading in MH ACQ 10.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:508  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

Not able to download flow setpoints to 6890 VI inlet.

Problem:

Not able to download flow setpoints to 6890 VI inlet. Set up a method at the 6890. The column flow as set to 3 ml/min and the split ratio to 20 giving a total flow of 66.26 ml/min. Changed the split ratio to 10 and downloaded the method. The total flow did not change.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:509  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Incorrect conversion and missing unit when using pressure setting bar

Problem:

Chromeleon: Incorrect conversion and missing unit when using pressure setting bar

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:510  Product:DSA  All GCs  3.0.2

Keyword: 78xx Driver

One-line Description:

68xx: Chromeleon: System with G4513 won't make 1.1 uL injection

Problem:

68xx: Chromeleon: System with G4513 won't make 1.1 uL injection

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:511  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: System crash: system slow and then crashing

Problem:

Chromeleon: System crash: system slow and then crashing. Chromeleon was unreactive and then suddenly the instrument connection was lost. After restarting the instrument controller the instrument was online again.

Audit trail showns an OutOfMemory exception.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:512  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4

Problem:

8860 with Headspace/PAL does not consume correct VL license for OpenLAB 2.4

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:513  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

B,04.03 SP2 will not connect to an 8890 GC.

Problem:

B,04.03 SP2 will not connect to an 8890 GC.There is no way to configure an 8890 and if you try to connect as a 7890 it will not start the instrument session.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:514  Product:DSA  7890B  3.0.2

Keyword: 78xx Driver

One-line Description:

Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.

Problem:

Chromeleon: 6890GC Oven temperature disabled in method - Run does not start.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:515  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

3.0 SR2 driver fails SVT on OL CS C.01.09.144

Problem:

3.0 SR2 driver fails SVT on OL CS C.01.09.144

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:516  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.

Problem:

OLCS C.01.09 with Driver 3.0.650 will not launch any instrument.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:517  Product:DSA  7890B  3.0.2

Keyword: 78xx Driver

One-line Description:

Chromeleon: SVT Chameleon 2.1.30 Fails

Problem:

Chromeleon: SVT Chameleon 2.1.30 Fails

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:518  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4

Problem:

Function_build number not display in SVT report in EzChrom and OpenLab CDS 2.4

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:519  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.

Problem:

8890: the MS transfer line temp displayed is 0 C but its actual temp is 250 C.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.0.652


KPR#:520  Product:DSA  All GCs  B.01.03

Keyword: 78xx Driver

One-line Description:

Intuvo Browser UI displays active sample run as 'Unknown' for Sequence, Method, Current Method, Current Sample.

Problem:

Intuvo Browser UI displays active sample run as 'Unknown' for Sequence, Method, Current Method, Current Sample.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:521  Product:DSA  All GCs  B.01.02

Keyword: 78xx Driver

One-line Description:

RTL Wizard's Adjusted Method Parameters dialog labels non-selectable combo box as 'Select Processing Method.

Problem:

RTL Wizard's Adjusted Method Parameters dialog labels non-selectable combo box as 'Select Processing Method'

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:522  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8890 GC Driver for MMI and SSL makes Gas Saver invalidly available.

Problem:

8890 GC Driver for MMI and SSL makes Gas Saver invalidly available.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:523  Product:DSA  ICF (DSA)  B.01.03

Keyword: 78xx Driver

One-line Description:

Backflush in Method UI does not appear unless the UI is "reinitialized".

Problem:

If the columns are changed in the Method UI in such a way that they would allow Backflush, then the Backflush UI doesn't appear immediately.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:524  Product:DSA  All GCs  B.01.04

Keyword: 78xx Driver

One-line Description:

Maintenance dialog EMF's never reloads after changing display layout: 'Getting information from GC.

Problem:

Maintenance dialog EMF's never reloads after changing display layout: 'Getting information from GC.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:526  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

68xx] [OpenLab CDS] ALS Error doesn't tell what the error is.

Problem:

68xx] [OpenLab CDS] ALS Error doesn't tell what the error is.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:527  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

[68xx] [OpenLab CDS] 6850 TCD flow shut down.

Problem:

Generated a flow shutdown, detailed status, dashboard hover correctly shows it.  The activity log however just says "6850 GC Error:".

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:528  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8890 PTV Splitless/Pulsed Splitless mode purge time maximum incorrect in GC Driver.

Problem:

8890 PTV Splitless/Pulsed Splitless mode purge time maximum incorrect in GC Driver.The Splitless and Pulsed Splitless purge time should be 0 - gas saver time when gas saver is enabled.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:529  Product:DSA  ICF (DSA)  B.01.05

Keyword: 78xx Driver

One-line Description:

Chromeleon: Intuvo: Guard Chip setting can only be changed once in online method.

Problem:

Intuvo: Guard Chip setting can only be changed once in online method. If it is changed a second time the change will not be applied even if "Set method" is pressed. The online method has to be closed and re-opened to change the setting again.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:530  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

NPD Hydrogen OFF Run time event is not available for a fourth detector NPD.

Problem:

NPD Hydrogen OFF Run time event is not available for a fourth detector NPD.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:531  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Synchronizing Clocks from OpenLab CDS returns error RequestResponse/DirectControl, Online performing of request is not possible!

Problem:

Synchronizing Clocks from OpenLab CDS returns error RequestResponse/DirectControl, Online performing of request is not possible!

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:532  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

[68xx] [OpenLab CDS] 7683A/B solvent mode settings unavailable.

Problem:

[68xx] [OpenLab CDS] 7683A/B solvent mode settings unavailable.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:534  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8890 Column configuration not staying locked with smart key installed.

Problem:

8890 Column configuration not staying locked with smart key installed.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:535  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Migrating a 8890 method to a 7890 causes the 7890 to temporarily go Offline and prevents the setpoints from being sent down.

Problem:

Migrating a 8890 method to a 7890 causes the 7890 to temporarily go Offline and prevents the setpoints from being sent down.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:536  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8890 GC Driver is allowing both detectors to simultaneously enable Blank Analysis.

Problem:

8890 GC Driver is allowing both detectors to simultaneously enable Blank Analysis.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:537  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

[Help] GC Driver help of ChemStation shows garbage in title of GC calculator.

Problem:

[Help] GC Driver help of ChemStation shows garbage in title of GC calculator.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:538  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Faults are not being written to the activity log.

Problem:

Faults are not being written to the activity log.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:539  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Selecting ‘Copy from Active method’ in Edit Wake Method, Edit Sleep Method, and Edit Conditioning Method screens gives error.

Problem:

Selecting ‘Copy from Active method’ in Edit Wake Method, Edit Sleep Method, and Edit Conditioning Method screens gives error “Online performing of request is not possible!”

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:540  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

[GC Driver] [OpenLab CDS] Object reference not set during method resolution.

Problem:

[GC Driver] [OpenLab CDS] Object reference not set during method resolution.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:541  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

No indication in data system of AQM Heater leaking Current Too High condition in Intuvo. Sequence does not abort.

Problem:

No indication in data system of AQM Heater leaking Current Too High condition in Intuvo. Sequence does not abort.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:542  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Adjust NPD from LUI Clock Table always fails.8890 goes online/offline from GC Driver; NPD Auto Adjust toggles Failed/adjusting.

Problem:

Adjust NPD from LUI Clock Table always fails.8890 goes online/offline from GC Driver; NPD Auto Adjust toggles Failed/adjusting.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:543  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Simulate Sequence or Run Sequence does not check for EMF thresholds that have or will be crossed

Problem:

Simulate Sequence or Run Sequence does not check for EMF thresholds that have or will be crossed

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:544  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

7820 (with Injector) does not respond with Status banner for any plunger or syringe errors.

Problem:

7820 (with Injector) does not respond with Status banner for any plunger or syringe errors.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:545  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8890 and ALS 453 error code during sequence simulating barcode readings.

Problem:

8890 and ALS 453 error code during sequence simulating barcode readings.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:546  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Empower Dashboard is displaying ALS sequence as if it is overlapping when it is not.

Problem:

Empower Dashboard is displaying ALS sequence as if it is overlapping when it is not.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:547  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Digital Signal Delay does not work properly, the delay time is doubled.

Problem:

Digital Signal Delay does not work properly, the delay time is doubled.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:548  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Cryo setpoints for MMI with air cryo show invalid ranges.

Problem:

Cryo setpoints for MMI with air cryo show invalid ranges.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:549  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC8890 and GC6890: No run diagnostic data available.

Problem:

Chromeleon: GC8890 and GC6890: No run diagnostic data available.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:550  Product:DSA  7890B  Future

Keyword: 78xx Driver

One-line Description:

Inlet pre-run leak test actions are not functioning in OLCS data system.

Problem:

Inlet pre-run leak test actions are not functioning in OLCS data system.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:551  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8890 with valid backflush configuration not shown backflush tab in the GC Driver.

Problem:

8890 with valid backflush configuration not shown backflush tab in the GC Driver.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:552  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8890 Selecting Aux EPC4 in Columns generates an exception.

Problem:

8890 Selecting Aux EPC4 in Columns generates an exception.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:553  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

8860 Columns screen Show button does not toggle the display of Flow and Columns.

Problem:

8860 Columns screen Show button does not toggle the display of Flow and Columns.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:554  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8890 is not accepting download of Pre-run Flow test Action; LUI shows Pre-run Flow test as inactive.

Problem:

8890 is not accepting download of Pre-run Flow test Action; LUI shows Pre-run Flow test as inactive.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:555  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

Changing temperature setpoints of Intuvo zones while in constant flow mode causes flow setpoint to change rather than pressure setpoint.

Problem:

Changing temperature setpoints of Intuvo zones while in constant flow mode causes flow setpoint to change rather than pressure setpoint.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:556  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

8890 GC Driver Maintenance goes 'Offline'  in OLCDS instead of connecting.

Problem:

8890 GC Driver Maintenance goes 'Offline'  in OLCDS instead of connecting.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:557  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8890 Injection Volume overrides in Sequence not working. This only occurs in the G4567A.

Problem:

8890 Injection Volume overrides in Sequence not working. This only occurs in the G4567A.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:558  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8890 running Prerun Flow test that fails, but set to continue aborts both run and sequence incorrectly.

Problem:

8890 running Prerun Flow test that fails, but set to continue aborts both run and sequence incorrectly.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:559  Product:DSA  ICF (DSA)  3.00

Keyword: 78xx Driver

One-line Description:

Empower will not inject from 7890 sequence (sample set); holds at 'Waiting for Injection' (ALS injection only)

Problem:

Empower will not inject from 7890 sequence (sample set); holds at 'Waiting for Injection' (ALS injection only)

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:560  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

Detector Evaluation missing from Intuvo GC Performance tree.

Problem:

Detector Evaluation missing from Intuvo GC Performance tree.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:561  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

Intuvo - No "Not Ready (ignored)" messages for modules with readiness unchecked.

Problem:

Intuvo - No "Not Ready (ignored)" messages for modules with readiness unchecked.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:562  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Segmented column model that involves a MS transfer line heater is using the wrong temperature for the transfer line in the model.

Problem:

Segmented column model that involves a MS transfer line heater is using the wrong temperature for the transfer line in the model.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:563  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6890: 'Can't reach this page' when opening help in GC Driver UI.

Problem:

Chromeleon: GC6890: 'Can't reach this page' when opening help in GC Driver UI.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:564  Product:DSA  7890B  3.1

Keyword: 78xx Driver

One-line Description:

Calculated Pressure for Relock is not updated for the 6890 in C.01.10.

Problem:

Calculated Pressure for Relock is not updated for the 6890 in C.01.10.

Temporary Solution:

Need to update manually.

Fix Information:

n/a


KPR#:565  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: Empty GC error message audit trail entries.

Problem:

Chromeleon: Empty GC error message audit trail entries.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:566  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

Aux EPC on OpenLab CDS. No flow actual value and setpoint displayed.

Problem:

Aux EPC on OpenLab CDS. No flow actual value and setpoint displayed.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:567  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Intuvo GC Driver Method Audit Trail includes entries for invalid 9000 Oven Slow Fan Enabled/Disabled.

Problem:

Intuvo GC Driver Method Audit Trail includes entries for invalid 9000 Oven Slow Fan Enabled/Disabled.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:568  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

Function: GC Driver 3.0 SR2(3.0.652) cannot install on MT-ChemStation B.04.04 SP2 HF02.

Problem:

Function: GC Driver 3.0 SR2(3.0.652) cannot install on MT-ChemStation B.04.04 SP2 HF02.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:569  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8860: the Browser Interface under the linkage in Chinese system is in English.

Problem:

8860: the Browser Interface under the linkage in Chinese system is in English.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:570  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

8860 MSD: there is no Diagnostic signals for MSD transfer line.

Problem:

8860 MSD: there is no Diagnostic signals for MSD transfer line.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:571  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8890: under Hydrogen sensor, click print calibration report, an error message pops up.

Problem:

8890: under Hydrogen sensor, click print calibration report, an error message pops up.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:572  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

8890 GC Driver Maintenance does not block or warn of incorrect values for Maintenance Column Length Values; entries revert.

Problem:

8890 GC Driver Maintenance does not block or warn of incorrect values for Maintenance Column Length Values; entries revert.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:573  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

68xx electrometer checkbox missing from acquisition method for ECD and uECD.

Problem:

68xx electrometer checkbox missing from acquisition method for ECD and uECD.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:574  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

The liner information in the acquisition report will not be changed after selecting a new liner and save the method.

Problem:

The liner information in the acquisition report will not be changed after selecting a new liner and save the method.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:575  Product:DSA  7890B  3.1

Keyword: 78xx Driver

One-line Description:

Intuvo Prepare sent before AS Start after Missing Vial causes Run to Fail.

Problem:

When a vial is not found during a sample overlap (mode = Before End Of Run, time = 0.2 min) the driver sends a Prepare command before Start.  Prepare should never be sent for AlS runs.  This causes the GC to be stuck in the PreRun state without doing an injection.

Temporary Solution:

n/a

Fix Information:

n/a


KPR#:576  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

7890 GSV injects before the load time has completed when using it with a MPV.

Problem:

7890 GSV injects before the load time has completed when using it with a MPV.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:577  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Error message displayed when launch workstation on 8890 with gas shutdown.

Problem:

Error message displayed when launch workstation on 8890 with gas shutdown.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:578  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC Driver CPU Consumption very high.

Problem:

Chromeleon: GC Driver CPU Consumption very high.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:579  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

ALS Error tray missing vial does not invoke response banner when used in overlap; sequence hangs and must be manually aborted. Skip either aborts or hangs.

Problem:

ALS Error tray missing vial does not invoke response banner when used in overlap; sequence hangs and must be manually aborted. Skip either aborts or hangs.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:580  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

8860 MSD: there is no MSD under GC Driver: Method\Readiness.

Problem:

8860 MSD: there is no MSD under GC Driver: Method\Readiness.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.0.199


KPR#:581  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

6850 upgrading methods from classic driver to current Rapid Control driver issues.

Problem:

Create a method using the Classic driver with unique parameters.  Load the method using the Rapid Control driver.  The ALS parameters are not one to one.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:582  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

Run Method Error, The run was stopped by the instruments Stop button or Stop input.

Problem:

Run Method Error, The run was stopped by the instruments Stop button or Stop input. No stop input was given. The problem occurs when the MMI Cryo Times out.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:583  Product:DSA  7890B  3.1

Keyword: 78xx Driver

One-line Description:

Unable to Apply Variable Plunger Speed Setpoints using MassHunter Acquisition.

Problem:

It's possible to click the cursor in the box, type in the desired inject dispense speed (in this case, 100 µL/min), and tab to the next field.  However, when the okay or apply buttons are pushed, the plunger speed defaults back to the fast radio button selection and parameters, and the injection dispense speed reverts back to 6000µL/min.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:584  Product:DSA  7890B  3.2

Keyword: 78xx Driver

One-line Description:

Instrument session for 6850 crashes.

Problem:

When trying to launch the instrument session, the UI disappears after showing that it connected.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:585  Product:DSA  7890B  3.2

Keyword: 78xx Driver

One-line Description:

7890B Connection is unstable.

Problem:

When trying to connect to the instrument with OpenLab CDS the acquisition client connects and then disconnects repeatedly.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:586  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

Run Time Events are being sorted correctly.

Problem:

If a runtime event is entered for a time of 9 minutes and a second event at 110 minutes the events are re-ordered to show the 110 minute event first and the 9 minute event second.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:587  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

The windows event log will be filled with error message if software cannot be connected to the GC.

Problem:

If the software cannot be connected to the GC successfully after it is turned on, the windows event log will report that it cannot be connected to the GC in a 30-second cycle.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:588  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

Open LAB CDS 2.x: The logs will be overflow quickly when the software fails to connect to GC.

Problem:

Open LAB CDS 2.x: The logs will be overflow quickly when the software fails to connect to GC.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:589  Product:DSA  7890B  3.0.2

Keyword: 78xx Driver

One-line Description:

GC back injector uses wrong injection volume (ICF/Chromeleon)

Problem:

GC back injector uses wrong injection volume (ICF/Chromeleon)

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:590  Product:DSA  7890B  A.03.01

Keyword: 78xx Driver

One-line Description:

The decimal places of split ratio in method parameters and audit trail is different.

Problem:

We received an complaint from a customer that the decimal places of split ratio in method parameters and audit trail is different. This impacts their compliance audit.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:591  Product:DSA  7890A  3.1

Keyword: 78xx Driver

One-line Description:

Save method popup displayed on 7890 GC after every run.

Problem:

The issue is currently reproduced on A.04.08 Update 05 setup with Agilent GC 3.1.199 installed.
The issue is not observed with Agilent GC Drivers versions B.01.02, B.01.04, 3.0 SR1, and 3.0 SR2.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:592  Product:DSA  6890 (DSA)  3.1

Keyword: 78xx Driver

One-line Description:

6890 - Cannot set VI total flow to 1000 mL/min in the latest Driver. It is limited to 100 mL/min.

Problem:

6890 - Cannot set VI total flow to 1000 mL/min in the latest Driver. It is limited to 100 mL/min.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:594  Product:DSA  6890 (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

[68xx] A column minimum temperature of 0 in the B.01.04 driver becomes -60 in the 3.1 ChemStation driver.

Problem:

A column minimum temperature of 0 in the B.01.04 driver becomes -60 in the 3.1 ChemStation driver.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:595  Product:DSA  8890  3.00

Keyword: 78xx Driver

One-line Description:

Object Reference error on powering off 8890 while connected in OLCDS 2.4.0.695

Problem:

Object Reference error on powering off 8890 while connected in OLCDS 2.4.0.695

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:596  Product:DSA  8890  3.1

Keyword: 78xx Driver

One-line Description:

Event table not in chronological order, not all events executed.

Problem:

When adding events to the event table, the items are displayed in 'string' order, not in order of time of the event. The result is that certain events are not executed during analysis.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.1.1


KPR#:598  Product:DSA  7890B  Future

Keyword: 78xx Driver

One-line Description:

8890 Can't turn off PSD Purge Flow

Problem:

8890 Can't turn off PSD Purge Flow

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:599  Product:DSA  7890B  B.01.04

Keyword: 78xx Driver

One-line Description:

Instrument Status shows HS Comm as 'OFF' when it is not.

Problem:

Instrument Status shows HS Comm as 'OFF' when it is not.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:600  Product:DSA  All GCs  B.01.04

Keyword: 78xx Driver

One-line Description:

Reset all Inlet EMFs for Intuvo 9000 within the GC Driver resets them all twice and creates dual log entries for all.

Problem:

Reset all Inlet EMFs for Intuvo 9000 within the GC Driver resets them all twice and creates dual log entries for all.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:601  Product:DSA  7890B  B.01.04

Keyword: 78xx Driver

One-line Description:

Collision cell gas reset to default is incorrect for 7250

Problem:

Collision cell gas reset to default is incorrect for 7250

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:602  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

GC Driver for SSL and MMI in Split and Pulsed Split modes: Total Flow lower limit should be septum purge + Column Flow + .1*Column flow.

Problem:

GC Driver for SSL and MMI in Split and Pulsed Split modes: Total Flow lower limit should be septum purge + Column Flow + .1*Column flow.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:603  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8890 GC Driver for MMI in Solvent Vent mode: Vent Until time tooltip range incorrectly displays 0-999.99 min; should be 0 to Purge Time.

Problem:

8890 GC Driver for MMI in Solvent Vent mode: Vent Until time tooltip range incorrectly displays 0-999.99 min; should be 0 to Purge Time.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:604  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8890 GC Driver Instrument Status shows only 'Test in Progress' for Pre-run Flow Test.

Problem:

8890 GC Driver Instrument Status shows only 'Test in Progress' for Pre-run Flow Test.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:605  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

[68xx] [OpenLAB CDS] during a run detailed status shows External Device not ready.

Problem:

[68xx] [OpenLAB CDS] during a run detailed status shows External Device not ready

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:606  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

8890 with MSD lost connection delays notification in Instrument Status for about 20 min.

Problem:

8890 with MSD lost connection delays notification in Instrument Status for about 20 min.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:607  Product:DSA  ICF (DSA)  B.01.05

Keyword: 78xx Driver

One-line Description:

Chromeleon: Status shown as label in GC and GC ALS dashboard tile.

Problem:

Chromeleon: Status shown as label in GC and GC ALS dashboard tile. The fix is to show 'Offline' instead of 'ALS' when GC/ALS is offline

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:608  Product:DSA  ICF (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC: redundant entry (Aux EPC 1,2,3.Aux EPC 1 N2.Pressure.Post Run = 0 [psi]) in audit trail and method report.

Problem:

Chromeleon: GC: redundant entry (Aux EPC 1,2,3.Aux EPC 1 N2.Pressure.Post Run = 0 [psi]) in audit trail and method report.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:609  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Purged packed liner not in database.

Problem:

Purged packed liner not in database.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:610  Product:DSA  ICF (DSA)  B.01.05

Keyword: 78xx Driver

One-line Description:

Chromeleon: Intuvo: Inlet Split Flow not reported correctly in audit trail when editing online method.

Problem:

Chromeleon: Intuvo: Inlet Split Flow not reported correctly in audit trail when editing online method.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:611  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Migration Audit trail Log Incorrect entry is observed in Acquisition Method audit trail log for holdup time change for GC6890 imported method.

Problem:

Migration Audit trail Log Incorrect entry is observed in Acquisition Method audit trail log for holdup time change for GC6890 imported method.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:612  Product:DSA  7890B  2.03

Keyword: 78xx Driver

One-line Description:

7890GC column injections are exaggerated in Asset Portal and LBI reports

Problem:

Exaggerated injection counts are a result of changing serialized columns.  The injection count for the column are added to the daily injection counts

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:613  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Cannot set the PCM post run flow.

Problem:

Cannot set the PCM post run flow.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:614  Product:DSA  7890B  B.01.05

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC method wizard/offline editor: Liner selection not saved.

Problem:

Chromeleon: GC method wizard/offline editor: Liner selection not saved.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:615  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC: column description not reported correctly in method report / injection audit trail.

Problem:

Chromeleon: GC: column description not reported correctly in method report / injection audit trail.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:616  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC: Current column length (uncalibration results) not reported in method report/injection audit trail but only manufacturer specifications.

Problem:

Chromeleon: GC: Current column length (uncalibration results) not reported in method report/injection audit trail but only manufacturer specifications

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:617  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

Maximum Split Ratio for the 6890 is incorrect.

Problem:

Maximum Split Ratio for the 6890 is incorrect.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:618  Product:DSA  All GCs  3.00

Keyword: 78xx Driver

One-line Description:

8860: SSZ inlet label should be SSL.

Problem:

8860: SSZ inlet label should be SSL.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:619  Product:DSA  6890 (DSA)  3.1

Keyword: 78xx Driver

One-line Description:

6890 - Makeup gas flow range is limited to 130 ml/min for Helium - should be 160.

Problem:

6890 - Makeup gas flow range is limited to 130 ml/min for Helium - should be 160.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:620  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Column Dimensions populated as zero from Install List in ChemStation and OpenLab CDS.

Problem:

Column Dimensions populated as zero from Install List in ChemStation and OpenLab CDS.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:621  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

Label for Electrometer Only Detector is incorrect.

Problem:

Label for Electrometer Only Detector is incorrect.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:622  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Chromeleon: GC6850: Run progress bar sticks at the end of a 1-run-sequence.

Problem:

Chromeleon: GC6850: Run progress bar sticks at the end of a 1-run-sequence

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:623  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

6890 - Septum purge is not available on the Volatiles Inlet.

Problem:

6890 - Septum purge is not available on the Volatiles Inlet.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:624  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

7693 ALS Injection Speed setpoints are not reliable.

Problem:

7693 ALS Injection Speed setpoints are not reliable.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:625  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

8860: in DSA, G3520 transfer line should be replaced with G3449 transfer line, and temp ramping is not supported for HS transfer line and Nickel catalyst.

Problem:

8860: in DSA, G3520 transfer line should be replaced with G3449 transfer line, and temp ramping is not supported for HS transfer line and Nickel catalyst.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:627  Product:DSA  7890B  3.1

Keyword: 78xx Driver

One-line Description:

Intuvo 9000 GC instrument status displaying front/back module location.

Problem:

Intuvo 9000 GC instrument status displaying front/back module location. It has  D1 and D2 positions.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:628  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

Interactive method download on the GC Driver is very slow.

Problem:

Interactive method download on the GC Driver is very slow.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:629  Product:DSA  7890B  3.1

Keyword: 78xx Driver

One-line Description:

Sample overlap should not be allowed before the run ends if there are pre-run flow tests selected.

Problem:

Sample overlap should not be allowed before the run ends if there are pre-run flow tests selected.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:630  Product:DSA  7890B  2.01

Keyword: 78xx Driver

One-line Description:

8890 to 7890 GC Parameters Throws Error "Attempt to download method to GC failed"

Problem:

8890 to 7890 GC Parameters Throws Error "Attempt to download method to GC failed"

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:631  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

[68xx][7683] Waste bottle usage for 7683A injector (G2613) is not handled in GC Driver.

Problem:

[68xx][7683] Waste bottle usage for 7683A injector (G2613) is not handled in GC Driver.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:632  Product:DSA  7890B  B.01.04

Keyword: 78xx Driver

One-line Description:

7890 Instrument setup takes greater than 30 sec to open.

Problem:

7890 Instrument setup takes greater than 30 sec to open.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:633  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

NPD status does not have "Bead" displayed.

Problem:

NPD status does not have "Bead" displayed.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:634  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

8890 H2 sensor: calibration of the hydrogen sensor is not functional in the GC Driver.

Problem:

8890 H2 sensor: calibration of the hydrogen sensor is not functional in the GC Driver.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:635  Product:DSA  7890B  3.1

Keyword: 78xx Driver

One-line Description:

6890-7673 the solvent saver volumes are shown but are not supported.

Problem:

6890-7673 the solvent saver volumes are shown but are not supported.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:637  Product:DSA  6890 (DSA)  3.1

Keyword: 78xx Driver

One-line Description:

[68xx]: <Fast> plunger speed in B.01.04 revision methods becomes <Variable> in 3.1 methods.

Problem:

[68xx]: <Fast> plunger speed in B.01.04 revision methods becomes <Variable> in 3.1 methods.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:638  Product:DSA  6890 (DSA)  3.0

Keyword: 78xx Driver

One-line Description:

[68xx] Split/splitless pneumatic setpoints do not transfer precisely from GC Drivers version B.01.04 to 3.1.

Problem:

[68xx] Split/splitless pneumatic setpoints do not transfer precisely from GC Drivers version B.01.04 to 3.1.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:640  Product:DSA  6890 (DSA)  3.1

Keyword: 78xx Driver

One-line Description:

| [68xx] Unable to get configuration if channel partner name contains non-ASCII characters.

Problem:

| [68xx] Unable to get configuration if channel partner name contains non-ASCII characters.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.4 SR1


KPR#:641  Product:DSA  8890  3.1

Keyword: 78xx Driver

One-line Description:

Sequence can't run the second line after the injector moved from back inlet to front inlet.

Problem:

Sequence can't run the second line after the injector moved from back inlet to front inlet.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:643  Product:DSA  7890B  B.01.03

Keyword: 78xx Driver

One-line Description:

"Hide Dual Injection Signal Assignment" is missing from the GC Driver  signal settings.

Problem:

"Hide Dual Injection Signal Assignment" is missing from the GC Driver  signal settings.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:644  Product:DSA  6890 (DSA)  3.1

Keyword: 78xx Driver

One-line Description:

6890 with Back ALS to 7683 tray fails to move vials: Sampler Error #146.

Problem:

6890 with Back ALS to 7683 tray fails to move vials: Sampler Error #146.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:645  Product:DSA  7820A  3.1

Keyword: 78xx Driver

One-line Description:

ICF 2.6.30 with driver 3.1.206 does not show the 7820 dashboard.

Problem:

ICF 2.6.30 with driver 3.1.206 does not show the 7820 dashboard.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:646  Product:DSA  7890B  3.2

Keyword: 78xx Driver

One-line Description:

OLCDS Method with Sample Prep method cannot resolve because dialog is hidden.

Problem:

OLCDS Method with Sample Prep method cannot resolve because dialog is hidden.

Temporary Solution:

Nnone at this time.

Fix Information:

Resolved in revision 3.4


KPR#:647  Product:DSA  8890  3.2

Keyword: 78xx Driver

One-line Description:

Method\Config changing from Packed to Capillary type throws Unhandled Exception: 'Requested Value 'IOErr' was not found'

Problem:

Method\Config changing from Packed to Capillary type throws Unhandled Exception: 'Requested Value 'IOErr' was not found'

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:648  Product:DSA  6890 (DSA)  3.3

Keyword: 78xx Driver

One-line Description:

[68xx] Some data is not collected when the GC is started unexpectedly by remote or keypad start.

Problem:

[68xx] Some data is not collected when the GC is started unexpectedly by remote or keypad start.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:649  Product:DSA  All GCs  B.01.02

Keyword: 78xx Driver

One-line Description:

Audit Trail does not track Sample Prep changes.

Problem:

Audit Trail does not track Sample Prep changes.

Temporary Solution:

None at this time.

Fix Information:

Resolved in revision 3.5


KPR#:650  Product:DSA  7890B  B.01.04

Keyword: 78xx Driver

One-line Description:

Russian - Solvent list in Solvent Vent Calculator is missing string for acetone in Russian.

Problem:

Russian - Solvent list in Solvent Vent Calculator is missing string for acetone in Russian.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:651  Product:DSA  All GCs  B.01.02

Keyword: 78xx Driver

One-line Description:

A single change in GC editor has been recorded for three times in Audi trail.

Problem:

A single change in GC editor has been recorded for three times in Audi trail.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:652  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Pressure Flow calculator showing erratic behavior.

Problem:

Pressure Flow calculator showing erratic behavior. The user can change a setpoint and click several times into multiple different fields and the calculation may (not) happen.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:653  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Many events were listed in Method Audit Trail after editing a few GC parameters.

Problem:

Many events were listed in Method Audit Trail after editing a few GC parameters.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:654  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Method print does not specify Aux PCM mode.

Problem:

Method print does not specify Aux PCM mode.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:655  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

GC Driver shows invalid 'Modulation Enabled' and 'Valve Idle State'

Problem:

GC Driver shows invalid 'Modulation Enabled' and 'Valve Idle State'

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:657  Product:DSA  All GCs  3.0

Keyword: 78xx Driver

One-line Description:

Maintenance-> Column (Smart Key)->Time over maximum tempt./program maximum: Does not have unit of minute to pick.

Problem:

Maintenance-> Column (Smart Key)->Time over maximum tempt./program maximum: Does not have unit of minute to pick.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:658  Product:DSA  All GCs  3.1

Keyword: 78xx Driver

One-line Description:

8860: User defined EMF is not functional.

Problem:

8860: User defined EMF is not functional.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:659  Product:DSA  7890B  3.1

Keyword: 78xx Driver

One-line Description:

6890 - Pressure Flow Calculator is not calculating.

Problem:

6890 - Pressure Flow Calculator is not calculating.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:660  Product:DSA  7890B  3.0

Keyword: 78xx Driver

One-line Description:

Pressure/Flow calculator requires user to press [enter] to update value.

Problem:

Pressure/Flow calculator requires user to press [enter] to update value. Should automatically update.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:661  Product:DSA  7890B  3.1

Keyword: 78xx Driver

One-line Description:

Multiple entries added to method audit trail when configuring valve.

Problem:

Multiple entries added to method audit trail when configuring valve. Should only have one entry.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:662  Product:DSA  8890  3.2

Keyword: 78xx Driver

One-line Description:

GC with no MSD having MSD vent method change during method download of unrelated settings.

Problem:

GC with no MSD having MSD vent method change during method download of unrelated settings.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:663  Product:DSA  6890 (DSA)  3.2

Keyword: 78xx Driver

One-line Description:

[68xx] CP gas names are not shown in method listing.

Problem:

[68xx] CP gas names are not shown in method listing. The 6850 and 6890 GCs allow custom gas names to be programmed for channel partners. These custom names appear in the method editor UI, but not in the method listing.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:664  Product:DSA  6890 (DSA)  3.2

Keyword: 78xx Driver

One-line Description:

Additional entries added to audit trail during acquisition method creation for GC.

Problem:

Additional entries added to audit trail during acquisition method creation for GC.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:667  Product:DSA  6890 (DSA)  3.2

Keyword: 78xx Driver

One-line Description:

[68xx] Keyboard is not locked during runs when that configuration option is chosen.

Problem:

[68xx] Keyboard is not locked during runs when that configuration option is chosen.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:674  Product:DSA  8890  3.2

Keyword: 78xx Driver

One-line Description:

GC Driver is not uploading signals from instrument.

Problem:

GC Driver is not uploading signals from instrument. Upload method from instrument and the signal is always loaded as a single test plot. This then disables  blank evaluation settings because of a lack of detector signal.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:677  Product:DSA  All GCs  3.2

Keyword: 78xx Driver

One-line Description:

DriverSettings for Method Editor should not be a static variable.

Problem:

n/a

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:679  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver

One-line Description:

Pneumatics Control Mode On/Off incorrectly shown in method report.

Problem:

Pneumatics Control Mode On/Off incorrectly shown in method report.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.3


KPR#:724  Product:DSA  6890 (DSA)  3.3.2

Keyword: 78xx Driver

One-line Description:

It is not possible to download the method to the GC. Driver 3.3.SR2.

Problem:

It is not possible to download the method to the GC. Driver 3.3.SR2.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.4 SR1


KPR#:1196  Product:DSA  7890A  3.01

Keyword: 78xx Driver

One-line Description:

7890A: Shutdown events are not published to the software GC Status screen

Problem:

The thermal inlet shutdown is not reported in the software “Agilent GC Status” screen.  

Only the first event, which is 'not ready', is reported to the Agilent GC Status screen.  The second event, which is the shutdown, is not displayed.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 4.01.  7890A requires a minimum Firmware revision of A.01.12.

The driver is included in the following datasystem packages:
GC ChemStation B.04.03 DSP1 [52]
OpenLab CDS EzChrom A.04.02
GCMSD ChemStation E.02.02


KPR#:336  Product:DSA  7890B  B.01.01

Keyword: 78xx Driver , 68xx Driver

One-line Description:

GC instrument Help page cannot be displayed

Problem:

Access to GC instrument HELP topics only available from the GC user interface

Temporary Solution:

GC help topics can be reached directly from the GC user interface

Fix Information:

n/a


KPR#:686  Product:DSA  7820A  3.1

Keyword: 78xx Driver , Agilent GC Driver

One-line Description:

7820 goes offline following inlet pressure shutdown and power cycle

Problem:

It was found that driver behavior was correct if the user turned off the GC while connected and waited for the data system to report that the GC had gone offline before turning the GC back on again, but the failure was reported if, while connected, the user turned off the GC and then turned it back on quickly enough that the driver didn't report the loss of connection.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers Version 3.2


KPR#:597  Product:DSA  6890 (DSA)  3.0

Keyword: Acquisition

One-line Description:

68xx: Chromatogram for channel randomly offset, shifted

Problem:

In the GC Drivers 3.0 version, the chromatogram for the channel is shifted when a signal is saved which was not saved in the previous run using 68xx.

Temporary Solution:

n/a

Fix Information:

Resolved in GC driver 3.1.205.


KPR#:681  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

88xx: Early (1.x) FW versions do not provide Available Signals so No Signals show in Editor

Problem:

Since the AllowableSignals array of the FixedConfiguration of the 8890 is absent, the GC "prunes" all of the possible signals from the generated list of available ones. Until the earlier FW is updated, the only solution is to let all of the potential signals be available, even those not supported by the 8890. If the user chooses an unsupported signal, the effect is as if a testplot were specified. This potentially affects 8860 and 9000, as well as 8890.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.3.68


KPR#:682  Product:DSA  7890B  3.2

Keyword: Agilent GC Driver

One-line Description:

Instrument goes offline after download the method.

Problem:

Loading and resolve the method.
Then saving or saving as another method.
When you try to download the method, instrument goes offline.

Temporary Solution:

n/a

Fix Information:

Resolved in version 3.3.68


KPR#:683  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

Unable to download temperature setpoint to Gasifier II

Problem:

Unable to download temperature setpoint to Gasifier II. This is a driver issue only, the function works from the browser interface.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.3.70


KPR#:684  Product:DSA  7890B  3.3

Keyword: Agilent GC Driver

One-line Description:

Column information changed when load method for users without create new acquisition method privilege.

Problem:

Column information changed when load method for users without create new acquisition method privilege.

Temporary Solution:

n/a

Fix Information:

Resolved in 3.3.70


KPR#:685  Product:DSA  8890  3.2

Keyword: Agilent GC Driver

One-line Description:

SSL total flow setting range changes to 200 mL/min intermittently with N2 Carrier configured.

Problem:

SSL total flow setting range changes to 200 mL/min intermittently with N2 Carrier configured. The configuration wasn't being updated properly when parts of the method were read only.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:687  Product:DSA  All GCs  B.01.02

Keyword: Agilent GC Driver

One-line Description:

If you double click on Steps box in Sample prep- .NET exception appears

Problem:

If you double click on Steps box in Sample prep- .NET exception appears

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:688  Product:DSA  All GCs  3.0

Keyword: Agilent GC Driver

One-line Description:

RTL Wizard Redo option is not working correctly.

Problem:

RTL Wizard Redo option is not working correctly.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:689  Product:DSA  All GCs  3.0

Keyword: Agilent GC Driver

One-line Description:

For the 78xx and 9000Intuvo GCs group: A warning message related to Easy Sample Prep will prompt.

Problem:

For the 78xx and 9000Intuvo GCs group: A warning message related to Easy Sample Prep will prompt.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:690  Product:DSA  All GCs  3.1

Keyword: Agilent GC Driver

One-line Description:

OLCDS Method with Sample Prep method will not resolve if a tower has been removed.

Problem:

OLCDS Method with Sample Prep method will not resolve if a tower has been removed.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:691  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

Sample Overlap and Pre-Run Flow test incompatible test in DSA not consistent with Browser UI and Touchscreen.

Problem:

Sample Overlap and Pre-Run Flow test incompatible test in DSA not consistent with Browser UI and Touchscreen.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:692  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

Could not enable Blank Evaluation for multiple detectors simultaneously.

Problem:

Could not enable Blank Evaluation for multiple detectors simultaneously.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:693  Product:DSA  8890  3.2

Keyword: Agilent GC Driver

One-line Description:

Change Blank evaluation tab in GC Driver method to read "Blank Evaluation".

Problem:

Change Blank evaluation tab in GC Driver method to read "Blank Evaluation".

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:694  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

Skip is grey when ALS Error dialog appears in Instrument Status advising that Tray is parked.

Problem:

Skip is grey when ALS Error dialog appears in Instrument Status advising that Tray is parked.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:695  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

Stop the Sequence does not work if Tray is Parked ALS Error Abort.

Problem:

Stop the Sequence does not work if Tray is Parked ALS Error Abort.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:696  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

8890 - A ramp is added to thermal zones which should not have ramps.

Problem:

8890 - A ramp is added to thermal zones which should not have ramps.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:697  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

Problem with NPD EMF

Problem:

This defect has an NPD detector EMF that isn't recognized by the GC Driver. Its label is "Applied bead current".

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:698  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

Strange content is displayed following error state.

Problem:

Strange content is displayed following error state.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:699  Product:DSA  All GCs  3.3

Keyword: Agilent GC Driver

One-line Description:

GC Driver Help for Detector includes old info about Subtract from Signal for Column Comp.

Problem:

GC Driver Help for Detector includes old info about Subtract from Signal for Column Comp

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:700  Product:DSA  All GCs  3.3

Keyword: Agilent GC Driver

One-line Description:

OpenLab CS menu bar Help has Column Compensation files only for 6850 and 6890.

Problem:

OpenLab CS menu bar Help has Column Compensation files only for 6850 and 6890.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:701  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

GC Status tooltips show NPD Open Bead error in all caps: 'Error condition: <GC_EVTLOG_NO_EVENT>

Problem:

GC Status tooltips show NPD Open Bead error in all caps: 'Error condition: <GC_EVTLOG_NO_EVENT>

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:702  Product:DSA  6890 (DSA)  3.3

Keyword: Agilent GC Driver

One-line Description:

6890 - Clicking on outlet pressure causes an unhandled exception.

Problem:

6890 - Clicking on outlet pressure causes an unhandled exception.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:703  Product:DSA  All GCs  3.3

Keyword: Agilent GC Driver

One-line Description:

Wrong GC column catalog information for CP9078.

Problem:

Wrong GC column catalog information for CP9078.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:704  Product:DSA  7890B  3.3

Keyword: Agilent GC Driver

One-line Description:

Easy Sample Prep enabled on Chromeleon, puts message into log.

Problem:

Easy Sample Prep enabled on Chromeleon, puts message into log.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:705  Product:DSA  ICF (DSA)  3.3

Keyword: Agilent GC Driver

One-line Description:

ICF: Implementation doesn't correctly handle multiple selections of same signal.

Problem:

ICF: Implementation doesn't correctly handle multiple selections of same signal.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:706  Product:DSA  All GCs  3.3

Keyword: Agilent GC Driver

One-line Description:

ICF: Change Prep Run on Manual Request to be in Method Screen as "Automatic Prep Run".

Problem:

ICF: Change Prep Run on Manual Request to be in Method Screen as "Automatic Prep Run".

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:707  Product:DSA  7890A  3.3

Keyword: Agilent GC Driver

One-line Description:

3.3 Released GC driver will not run pretreatment method in Bronco sequence.

Problem:

3.3 Released GC driver will not run pretreatment method in Bronco sequence.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:709  Product:DSA  8890  2.01

Keyword: Agilent GC Driver

One-line Description:

Column information cannot be modified on OpenLab CDS after Smart key was removed.

Problem:

Column information cannot be modified on OpenLab CDS after Smart key was removed.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:710  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

Function: Symantec antivirus protection happens on Chrome or new Edge browser.

Problem:

Function: Symantec antivirus protection happens on Chrome or new Edge browser.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:711  Product:DSA  8890  3.00

Keyword: Agilent GC Driver

One-line Description:

Column thickness cannot be changed to 0.01 um in EMPOWER with new driver resulting in retention time changes.

Problem:

Column thickness cannot be changed to 0.01 um in EMPOWER with new driver (Agilent ICF v3.2 + Agilent A7890 GC 2.6 Update 2) resulting in retention time changes.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:712  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

8890, not possible to set the column thickness to 0.05uM.

Problem:

8890, not possible to set the column thickness to 0.05uM.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:713  Product:DSA  7820A  3.4

Keyword: Agilent GC Driver

One-line Description:

7820 uECD: new settings can't upload from the soft keyboard to software correctly.

Problem:

7820 uECD: new settings can't upload from the soft keyboard to software correctly.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4


KPR#:714  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

PCM D can't be controlled on 8890 or software.

Problem:

PCM D can't be controlled on 8890 or software.

Temporary Solution:

The fix is to change to PCM C.

Fix Information:

Resolved in revision 3.4


KPR#:715  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

Enable use of Peak Evaluation for MassHunter, EZChrom, and ICF

Problem:

Enable use of Peak Evaluation for MassHunter, EZChrom, and ICF

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.4 Resolved in revision 3.5


KPR#:716  Product:DSA  ICF (DSA)  3.4

Keyword: Agilent GC Driver

One-line Description:

Signal Association for Intuvo should be -1

Problem:

Signal Association for Intuvo should be -1

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.4 SR1


KPR#:717  Product:DSA  All GCs  3.4

Keyword: Agilent GC Driver

One-line Description:

Duplicate Signal Selection(s) removed from method" pops up several times.

Problem:

Duplicate Signal Selection(s) removed from method" pops up several times.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.4 SR1


KPR#:718  Product:DSA  All GCs  3.4

Keyword: Agilent GC Driver

One-line Description:

Mixed ALS and Blank Runs

Problem:

EZChrom Elite will send a PerformInjection call for an External run. This PerformInjection call will look like a blank run, so the driver and firmware would transition automatically into a run state. This is incorrect as the firmware should instead wait for a an external trigger, initially this check was done for all platforms, however it was found that since ICF is incapable of sending the InjectionLocation as part of DownloadSettings DownloadInfo m_isExternalRun would be set to true for all runs. For almost all runs this is not a problem, but in the case of a mixed run with 2 injectors 1 specifying a sample and an injection volume and the other specifying a sample but a 0 injection volume the system would behave incorrectly the sample with a 0 injection volume was not properly considered a blank run and was sent to the firmware. This caused the vial to be prepped and then an error would occur as the tower firmware would reject the injection program. See defects 293462 for the initial EZChrom Elite issue.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.4 SR1


KPR#:719  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

8890 - Solvent Mode changes are not tracked in the Audit Trail.

Problem:

8890 - Solvent Mode changes are not tracked in the Audit Trail.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.4 SR1


KPR#:720  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

LTM temperature setpoint missing from subway map

Problem:

LTM temperature setpoint missing from subway map

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.4 SR1


KPR#:721  Product:DSA  6890 (DSA)  3.3

Keyword: Agilent GC Driver

One-line Description:

OI 5630 with MH 10 not compatible.

Problem:

OI 5630 with MH 10 not compatible.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.4 SR1


KPR#:723  Product:DSA  8890  3.3.2

Keyword: Agilent GC Driver

One-line Description:

Unable to set the split ratio when using a VI.

Problem:

Unable to set the split ratio when using a VI.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.4 SR1


KPR#:726  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

MassHunter: combination of GC driver with sandwich mode injections does not use sandwich turret locations using sequence keywords.

Problem:

MassHunter: combination of GC driver with sandwich mode injections does not use sandwich turret locations using sequence keywords.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.4 SR1


KPR#:727  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

Dashboard shows status 'Offline' while 'Doing Sample Prep'.

Problem:

Dashboard shows status 'Offline' while 'Doing Sample Prep'.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.4 SR1


KPR#:728  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

Easy SamplePrep aborts sequence invalidly: Resource By Use (or By Volume) Chemical Resource is not available in layout.

Problem:

Easy SamplePrep aborts sequence invalidly: Resource By Use (or By Volume) Chemical Resource is not available in layout.

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.4 SR1


KPR#:729  Product:DSA  ICF (DSA)  3.5

Keyword: Agilent GC Driver

One-line Description:

Add Online Editor to Dashboard for Chromeleon/ICF

Problem:

Add Online Editor to Dashboard for Chromeleon/ICF

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.4 SR1


KPR#:730  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

SamplePrep Pretreatment cannot open in MH 10.0 on 8890; 'Object Reference not set to an instance of an object'

Problem:

SamplePrep Pretreatment cannot open in MH 10.0 on 8890; 'Object Reference not set to an instance of an object'

Temporary Solution:

n/a

Fix Information:

Resolved in GC Drivers version 3.4 SR1


KPR#:731  Product:DSA  7890B  B.01.02

Keyword: Agilent GC Driver

One-line Description:

Move resource layout of easy sample prep to a new location.

Problem:

Move resource layout of easy sample prep to a new location.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:732  Product:DSA  All GCs  3.0

Keyword: Agilent GC Driver

One-line Description:

8890 does not log any Carrier Gas Clean Filter Maintenance dismissals or completions to Activity Log.

Problem:

8890 does not log any Carrier Gas Clean Filter Maintenance dismissals or completions to Activity Log.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:733  Product:DSA  All GCs  3.0

Keyword: Agilent GC Driver

One-line Description:

Renaming detector from Firmware Update Utility does not display updated name in the GC Driver.

Problem:

Renaming detector from Firmware Update Utility does not display updated name in the GC Driver.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:734  Product:DSA  7890B  2.01

Keyword: Agilent GC Driver

One-line Description:

Aux Heater Parameters Not Transferring Correctly from 5977B/8890 to 5977A/7890B.

Problem:

Aux Heater Parameters Not Transferring Correctly from 5977B/8890 to 5977A/7890B.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:735  Product:DSA  7890B  3.1

Keyword: Agilent GC Driver

One-line Description:

Gas Clean Filter: ChemStation Maintenance Log Refresh Button did not seem to work for Gas Clean Filter.

Problem:

Gas Clean Filter: ChemStation Maintenance Log Refresh Button did not seem to work for Gas Clean Filter.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:736  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

Sample name of Back injection not displayed in the Browser User Interface for a Dual Injection sequence.

Problem:

Sample name of Back injection not displayed in the Browser User Interface for a Dual Injection sequence.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:737  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

8890 Incorrect Audit Trail entry if replace Aux PCM by PCM to connect to column 2 inlet.

Problem:

8890 Incorrect Audit Trail entry if replace Aux PCM by PCM to connect to column 2 inlet.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:740  Product:DSA  6890 (DSA)  3.3

Keyword: Agilent GC Driver

One-line Description:

6890 - Runtime for Preview Run is not 9999 but uses the method runtime.

Problem:

6890 - Runtime for Preview Run is not 9999 but uses the method runtime.
Empower uses the preview run for monitoring the baseline.
The runtime for a preview run is taken from the method runtime and not 9999 like it is for the 7890 (see TT 291784)

This causes the monitor/preview run to end prematurely.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:741  Product:DSA  All GCs  3.4

Keyword: Agilent GC Driver

One-line Description:

Peak Evaluation - "Compare reference chromatogram with" drop-down list shown in DSA should be filtered to include only detector signals of the same type as the reference chromatogram.

Problem:

Peak Evaluation - "Compare reference chromatogram with" drop-down list shown in DSA should be filtered to include only detector signals of the same type as the reference chromatogram.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:742  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

Standalone Assembly for Exceptions Support.

Problem:

Standalone Assembly for Exceptions Support.

Temporary Solution:

The GC driver needs to know about all of the possible exceptions that can be raised by the instrument so that it can display properly translated messages to the user.

Fix Information:

Resolved in revision 3.5


KPR#:743  Product:DSA  6890 (DSA)  3.4

Keyword: Agilent GC Driver

One-line Description:

6890 Method Editor: Signals Panel Partial Data Collection fields allow Start and End times to be equal.

Problem:

6890 Method Editor: Signals Panel Partial Data Collection fields allow Start and End times to be equal.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:744  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

8890 Data System Maintenance Log is inconsistent with browser Maintenance Log.

Problem:

8890 Data System Maintenance Log is inconsistent with browser Maintenance Log.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:745  Product:DSA  7890B  3.4

Keyword: Agilent GC Driver

One-line Description:

Sometimes the signal references in the DSA are null.

Problem:

Sometimes the signal references in the DSA are null.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:746  Product:DSA  All GCs  3.4

Keyword: Agilent GC Driver

One-line Description:

Drivers to detect that the drivers installed on the system are consistent revisions.

Problem:

Drivers to detect that the drivers installed on the system are consistent revisions.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:747  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

Get Diagnostic Reports - New Report is not generated when the Description includes a carriage return.

Problem:

Get Diagnostic Reports - New Report is not generated when the Description includes a carriage return.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:748  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

Inconsistent nomenclature between the Browser UI and the Driver for the Gather Logs function.

Problem:

Inconsistent nomenclature between the Browser UI and the Driver for the Gather Logs function.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:750  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

Function: Easy sample prep does not have enough activity log for 8890.

Problem:

Function: Easy sample prep does not have enough activity log for 8890.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:752  Product:DSA  7890B  3.4

Keyword: Agilent GC Driver

One-line Description:

Cosmetic error happens on 7890 Sample Prep Editor "move vials" from position and To position dropdown list.

Problem:

Cosmetic error happens on 7890 Sample Prep Editor "move vials" from position and To position dropdown list.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:753  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

Peak Evaluation still enabled after set signal timed event with the signal.

Problem:

Peak Evaluation still enabled after set signal timed event with the signal.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:754  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

No entry display in maintenance log.

Problem:

No entry display in maintenance log. Go to Maintenance>EMF, reset some parameters EMF, check maintenance log, no entry added.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:755  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

Function: Peak evaluation message does not give enough information.

Problem:

Function: Peak evaluation message does not give enough information. Should add: 
 "Creating /Setting up Reference chromatogram should be done by Browser UI. For details, please see online help".

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:757  Product:DSA  All GCs  3.4

Keyword: Agilent GC Driver

One-line Description:

There is not any way to print the Easy Sample Prep Method directly.

Problem:

There is not any way to print the Easy Sample Prep Method directly.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:758  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

Pre-Run Flow Test. Set Action on Failure: Continue/Abort option not applied to instrument.

Problem:

Pre-Run Flow Test. Set Action on Failure: Continue/Abort option not applied to instrument.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:764  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

Selector: The selector parameters cannot download to GC correctly.

Problem:

Selector: The selector parameters cannot download to GC correctly.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:765  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

Text in GC Driver about running Peak Evaluation is misleading, incomplete.

Problem:

Text in GC Driver about running Peak Evaluation is misleading, incomplete.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:766  Product:DSA  All GCs  3.4

Keyword: Agilent GC Driver

One-line Description:

MS requests audit trail support for PreTreatment method.

Problem:

MS requests audit trail support for PreTreatment method.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:768  Product:DSA  All GCs  3.4

Keyword: Agilent GC Driver

One-line Description:

Injection occurs immediately before pre-injection dwell time has expired.

Problem:

Injection occurs immediately before pre-injection dwell time has expired.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:769  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

8255 Detector gases not available for runtime event in CDS 2.X but is available in OLCDS C.01.10.

Problem:

8255 Detector gases not available for runtime event in CDS 2.X but is available in OLCDS C.01.10

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:772  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

ICF won't start ALS runs on 8890 if Prep Run on Manual Request is checked.

Problem:

ICF won't start ALS runs on 8890 if Prep Run on Manual Request is checked.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:773  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

Erroneous barcode reader found/not found configuration mismatch.

Problem:

Erroneous barcode reader found/not found configuration mismatch. A configuration mismatch error was observed when running a sequence. The error was that the barcode reader was missing, despite no barcode reader being installed.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:776  Product:DSA  7890B  3.00

Keyword: Agilent GC Driver

One-line Description:

GC sequence interrupted with acquisitionserver.exe crash.

Problem:

GC sequence interrupted with acquisitionserver.exe crash.  There should be an entry logged in activity log  for communication error.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:777  Product:DSA  All GCs  3.4.1

Keyword: Agilent GC Driver

One-line Description:

Strange display in status if FID flame out. (Chinese)

Problem:

Strange display in status if FID flame out. (Chinese)

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:778  Product:DSA  7820A  3.4

Keyword: Agilent GC Driver

One-line Description:

7820:  FPD+ EPR flame on/off can be controlled in ChemStation.

Problem:

7820:  FPD+ EPR flame on/off can be controlled in ChemStation.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:779  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

Method fails to start with configuration mismatch for column temperature.

Problem:

Method fails to start with configuration mismatch for column temperature.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:780  Product:DSA  8890  3.3.2

Keyword: Agilent GC Driver

One-line Description:

8890 - Real Time plot does not show the correct signal in OpenLab ChemStation C.01.10.

Problem:

8890 - Real Time plot does not show the correct signal in OpenLab ChemStation C.01.10.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.5


KPR#:781  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

Dashboard is not created when instrument is launched on C.01.08.210

Problem:

Dashboard is not created when instrument is launched on C.01.08.210

Temporary Solution:

Close the pop-up window and continue. This is a cosmetic issue.

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:782  Product:DSA  7890B  3.3

Keyword: Agilent GC Driver

One-line Description:

External sampler sequences can continue after loss of the data signal during acquisition of the chromatogram.

Problem:

External samplers control the sequence timing and will continue to execute as long as the GC run ends and the system becomes ready for the next injection in the sequence. The sequence should stop when the data system notices that the data from the signals is no longer being acquired. This failure can happen due to the external sampler controlling the sequence and not getting a signal from the data system that a problem has occurred. Integrated samplers such as an ALS will not have this issue due to the data system controlling the sequence.

Temporary Solution:

None.

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:783  Product:DSA  7890B  3.3

Keyword: Agilent GC Driver

One-line Description:

Can not select chemical resources on sample prep.

Problem:

Can not select chemical resources on sample prep. Some customers have a desire to add high boiling solvents and samples to empty vials or to do a syringe wash.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:784  Product:DSA  All GCs  3.5

Keyword: Agilent GC Driver

One-line Description:

Handling of unexpected closure of signal socket needs to be improved.

Problem:

In the current implementation, if a signal socket is closed, no further action is taken. The closing may be because that signal is no longer desired (all of the data for an analysis has been sent, or the assignment of the signals to be monitored has changed because of a method download), but it may also be the result of a network problem which prevents the signal packets from reaching the driver. These cases need to be distinguished. If the closing of the signal socket was not intended, appropriate action should be taken by the GC Driver.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:785  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

8890 run time events limited.

Problem:

The number of 8890 run time events allowed is very limited.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:786  Product:DSA  6890 (DSA)  3.5

Keyword: Agilent GC Driver

One-line Description:

3rd Party CDS - Chromeleon IntegrationCHRO-3635 518504 - Method download failed.

Problem:

3rd Party CDS - Chromeleon IntegrationCHRO-3635 518504 - Method download failed.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:787  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

Data systems that don't support Blank Evaluation log references to it not being a Blank type when checked in Browser

Problem:

Data systems that don't support Blank Evaluation log references to it not being a Blank type when checked in Browser.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:788  Product:DSA  All GCs  3.5

Keyword: Agilent GC Driver

One-line Description:

Bad display of status from earlier versions of the Client and Server controllers.

Problem:

Bad display of status from earlier versions of the Client and Server controllers.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:789  Product:DSA  8890  3.2

Keyword: Agilent GC Driver

One-line Description:

Override max temp’ parameter change following the previous method setting.

Problem:

Override max temp’ parameter change following the previous method setting. This is caused by SW compatibility issue in OL2.5.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:790  Product:DSA  ICF (DSA)  3.5

Keyword: Agilent GC Driver

One-line Description:

Chromeleon - 8697: Instrument configuration window - 8697 HS is missing in the heading.

Problem:

Chromeleon - 8697: Instrument configuration window - 8697 HS is missing in the heading.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:791  Product:DSA  8890  3.5.1

Keyword: Agilent GC Driver

One-line Description:

Easy SamplePrep Help needs to cover new preheating operation available in the Add step.

Problem:

Easy SamplePrep Help needs to cover new preheating operation available in the Add step.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:792  Product:DSA  All GCs  3.5

Keyword: Agilent GC Driver

One-line Description:

GC Driver mistranslation happened on LPU.

Problem:

GC Driver mistranslation happened on LPU.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:793  Product:DSA  ICF (DSA)  3.5

Keyword: Agilent GC Driver

One-line Description:

Chromeleon: HS 7697 - Tray should be removed from Status UI.

Problem:

Chromeleon: HSS 7697 - Tray should be removed from Status UI

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:794  Product:DSA  ICF (DSA)  3.4

Keyword: Agilent GC Driver

One-line Description:

Chromeleon: Disconnect/Connect Dual GC - status of one instrument remained offline.

Problem:

Chromeleon: Disconnect/Connect Dual GC - status of one instrument remained offline

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:795  Product:DSA  All GCs  3.5

Keyword: Agilent GC Driver

One-line Description:

An error occurs when trying to set a wash step.

Problem:

An error occurs when trying to set a sample prep wash step.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:796  Product:DSA  All GCs  3.5

Keyword: Agilent GC Driver

One-line Description:

It is not possible to set the heated solvent to be discharged into the waste liquid vial.

Problem:

It is not possible to set the heated solvent to be discharged into the waste liquid vial.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:797  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

Inlet pressure inconsistent between Inlet and Columns tab.

Problem:

Inlet pressure inconsistent between Inlet and Columns tab. Cannot change the pressure on inlet tab.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:798  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

RTL Wizard update to the pressure in the method are not being saved.

Problem:

RTL Wizard update to the pressure in the method are not being saved.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:799  Product:DSA  8890  3.6

Keyword: Agilent GC Driver

One-line Description:

MassHunter: Resolved Method still reports it is Inconsistent with the GC.

Problem:

MassHunter: Resolved Method still reports it is Inconsistent with the GC

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:800  Product:DSA  All GCs  3.1

Keyword: Agilent GC Driver

One-line Description:

VL Licensing problem with 8697 Headspace connected to a GC.

Problem:

VL Licensing problem with 8697 Headspace connected to a GC.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:801  Product:DSA  All GCs  3.5.1

Keyword: Agilent GC Driver

One-line Description:

RTL Wizard is not correctly calculating the pressure.

Problem:

RTL Wizard is not correctly calculating the pressure for the second pressure source when the first column is an uncoated precolumn.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:802  Product:DSA  All GCs  3.3

Keyword: Agilent GC Driver

One-line Description:

Method cannot be downloaded to GC for Sequence use after method resolution.

Problem:

Method cannot be downloaded to GC for Sequence use after method resolution.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:803  Product:DSA  All GCs  3.5.1

Keyword: Agilent GC Driver

One-line Description:

Add Controller version to DSA Configuration and Reporting

Problem:

Add Controller version to DSA Configuration and Reporting.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:804  Product:DSA  8890  3.01

Keyword: Agilent GC Driver

One-line Description:

VL license does not support 8860-8697 instrument

Problem:

VL license does not support 8860-8697 instrument.

Temporary Solution:

n/a

Fix Information:

Resolved in Revision 3.5.132 (SR1)


KPR#:809  Product:DSA  All GCs  B.01.02

Keyword: Agilent GC Driver

One-line Description:

Editing a resource in  ESP Resource layout does not block from selecting another resource with advisory to replace or discard.

Problem:

Editing a resource in  ESP Resource layout does not block from selecting another resource with advisory to replace or discard. Clicking on a vial allocated to a different resource will no longer switch to editing that resource if an edit is in progress. Selecting a range will ignore any vials in that range that already belong to another resource.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:810  Product:DSA  All GCs  3.0

Keyword: Agilent GC Driver

One-line Description:

Post Run Backflush diagram is limited to splitting to 3 columns, 8890 will support splitting up to four columns.

Problem:

Post Run Backflush diagram is limited to splitting to 3 columns, 8890 will support splitting up to four columns.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:811  Product:DSA  7890B  3.1

Keyword: Agilent GC Driver

One-line Description:

NCD for 8890: EMF counter (Quartz Tube) did not reset in ChemStation and counter not advancing.

Problem:

NCD for 8890: EMF counter (Quartz Tube) did not reset in ChemStation and counter not advancing.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:812  Product:DSA  8890  3.3

Keyword: Agilent GC Driver

One-line Description:

8697 Add support for autoconfiguration to for GC/HS drivers.

Problem:

8697 Add support for autoconfiguration to for GC/HS drivers.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:813  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

SCD Burner Pressure Actual diagnostic signal is not available.

Problem:

SCD Burner Pressure Actual diagnostic signal is not available.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:814  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

New drop-down is not obviously and list not display completely if resource name is long.

Problem:

New drop-down is not obviously and list not display completely if resource name is long.

Temporary Solution:

n/a

Fix Information:

This only happens on High DPI screens.


KPR#:815  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

Could not open Sample prep in Bronco 10.0 SR2.

Problem:

Could not open Sample prep in Bronco 10.0 SR2.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:816  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

No Unit Model #, Unit Serial # and Firmware version for Gasifier under Method Edit\Configuration.

Problem:

No Unit Model #, Unit Serial # and Firmware version for Gasifier under Method Edit\Configuration.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:817  Product:DSA  6890 (DSA)  3.4

Keyword: Agilent GC Driver

One-line Description:

Extend run time should be disabled during pre-run.

Problem:

Extend run time should be disabled during pre-run.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:818  Product:DSA  6890 (DSA)  3.4

Keyword: Agilent GC Driver

One-line Description:

6890 GC Driver should not allow to download during sample/sequence running.

Problem:

6890 GC Driver should not allow to download during sample/sequence running.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:820  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

Configuration Changed Messages in CDS2 Activity Log.

Problem:

Configuration Changed Messages in CDS2 Activity Log.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:821  Product:DSA  7820A  3.4

Keyword: Agilent GC Driver

One-line Description:

7820: Instrument goes offline if download method from data system to instrument when SSL inlet shutdown.

Problem:

7820: Instrument goes offline if download method from data system to instrument when SSL inlet shutdown.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:822  Product:DSA  7890A  3.5

Keyword: Agilent GC Driver

One-line Description:

Message indicating failure of first connection attempt is not sent to logbook.

Problem:

Message indicating failure of first connection attempt is not sent to logbook.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:823  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

8697 GC firmware version written to binary OLCS .ch data files is often incorrect.

Problem:

8697 GC firmware version written to binary OLCS .ch data files is often incorrect.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:824  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

GCMS MassHunter: Offline Method Editor does not show 88xx/9000 Detectors.

Problem:

GCMS MassHunter: Offline Method Editor does not show 88xx/9000 Detectors.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:825  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

8697 8890 HS Readiness unchecked does not allow Run to start and prep.

Problem:

8697 8890 HS Readiness unchecked does not allow Run to start and prep.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:826  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

Easy Sequence is not adding anything to the ChemStation Run Queue.

Problem:

Easy Sequence is not adding anything to the ChemStation Run Queue.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:827  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

MassHunter 10.1 Pretreatment ALS Error 250 causes Unhandled Exception; UI completely disappears.

Problem:

MassHunter 10.1 Pretreatment ALS Error 250 causes Unhandled Exception; UI completely disappears.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:829  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

Tool Tip for Ramp flow shows -1250ml/min to 1250ml/min as the limits for the column flow.

Problem:

Tool Tip for Ramp flow shows -1250ml/min to 1250ml/min as the limits for the column flow.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:830  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

88x0 ALS Error Pause/Stop on missing vial or ALS door open in MH results in Application Error.

Problem:

88x0 ALS Error Pause/Stop on missing vial or ALS door open in MH results in Application Error: Faulting application name: msinsctl.exe; UI disappears.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:831  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

8890 VI (split vent plumbed) in Splitless mode does not deactivate Total Flow.

Problem:

8890 VI (split vent plumbed) in Splitless mode does not deactivate Total Flow.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:832  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

GC Driver Maintenance shows 8697 configured to Back as 'Front headspace'.

Problem:

GC Driver Maintenance shows 8697 configured to Back as 'Front headspace'.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:833  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

Request to count PAL injections on EMF interface.

Problem:

Request to count PAL injections on EMF interface.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:834  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

ICF and Waters Dashboard incorrectly show 8697 'running' (blue) when ALS or Valve injections are made.

Problem:

ICF and Waters Dashboard incorrectly show 8697 'running' (blue) when ALS or Valve injections are made.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:835  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

Help should expand Easy Sample Prep Select step to advise that Dual Simultaneous Injection may be required.

Problem:

Help should expand Easy Sample Prep Select step to advise that Dual Simultaneous Injection may be required.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:837  Product:DSA  7890B  3.3

Keyword: Agilent GC Driver

One-line Description:

Name of connection truncated on the 7890 GC display with newer GC Driver version.

Problem:

Name of connection truncated on the 7890 GC display with newer GC Driver version.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:838  Product:DSA  All GCs  3.5

Keyword: Agilent GC Driver

One-line Description:

Intuvo 9000 and 88x0 Browser Links Should be hidden if they are not browsable.

Problem:

Intuvo 9000 and 88x0 Browser Links Should be hidden if they are not browsable.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:839  Product:DSA  8890  B.01.07

Keyword: Agilent GC Driver

One-line Description:

8890 Sequence aborted, lost connection with instrument.

Problem:

8890 Sequence aborted, lost connection with instrument.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:840  Product:DSA  7890B  3.3

Keyword: Agilent GC Driver

One-line Description:

Impossible to share the GC column inventory between clients in Japanese OpenLab CDS.

Problem:

Impossible to share the GC column inventory between clients in Japanese OpenLab CDS.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:841  Product:DSA  6890 (DSA)  3.5

Keyword: Agilent GC Driver

One-line Description:

6890 doesn't prep for manual injection in Chromeleon.

Problem:

6890 doesn't prep for manual injection in Chromeleon.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:843  Product:DSA  8890  3.1.1

Keyword: Agilent GC Driver

One-line Description:

Missing Acquisition method parameters in Data Analysis and report.

Problem:

Missing Acquisition method parameters in Data Analysis and report.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:844  Product:DSA  8890  3.4

Keyword: Agilent GC Driver

One-line Description:

Heated by Valve Box is not recognized by the 8890.

Problem:

Heated by Valve Box is not recognized by the 8890.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:845  Product:DSA  6890 (DSA)  3.6

Keyword: Agilent GC Driver

One-line Description:

ICF will not start G1888 on 6890, no matter whether Prep Run on Manual Request is checked or not.

Problem:

ICF will not start G1888 on 6890, no matter whether Prep Run on Manual Request is checked or not.

Temporary Solution:

none

Fix Information:

Resolved in revision 3.7


KPR#:846  Product:DSA  8890  3.1

Keyword: Agilent GC Driver

One-line Description:

Acquisition Method audit trail has issue.

Problem:

Acquisition Method audit trail has issue.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:847  Product:DSA  8890  3.5

Keyword: Agilent GC Driver

One-line Description:

Detector Signal Name change causing customer to have to recalibrate.

Problem:

Detector Signal Name change causing customer to have to recalibrate.

Temporary Solution:

Recalibrate using new "Detector Signal Name".

Fix Information:

n/a


KPR#:848  Product:DSA  8890  3.6

Keyword: Agilent GC Driver

One-line Description:

MassHunter 10.1.51.1 SR1 throws 'Unhandled Exception: Unable to upload the configuration from the GC' following an online reboot from Feature Selection.

Problem:

MassHunter 10.1.51.1 SR1 throws 'Unhandled Exception: Unable to upload the configuration from the GC' following an online reboot from Feature Selection

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:849  Product:DSA  6890 (DSA)  3.1.1

Keyword: Agilent GC Driver

One-line Description:

6890N Incorrect Signal Event description.

Problem:

6890N Incorrect Signal Event description.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.6.181


KPR#:850  Product:DSA  All GCs  3.0

Keyword: Agilent GC Driver

One-line Description:

Chromeleon: GC: Missing Parameters in GC8890 and GC6890 configuration report

Problem:

Chromeleon: GC: Missing Parameters in GC8890 and GC6890 configuration report.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:851  Product:DSA  7890B  3.2

Keyword: Agilent GC Driver

One-line Description:

Chromeleon: Intuvo: Inconsistency in Guard Chip reporting.

Problem:

Chromeleon: Intuvo: Inconsistency in Guard Chip reporting.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:881  Product:DSA  8890  3.7

Keyword: Agilent GC Driver

One-line Description:

8890 help for 88xx Peak Evaluation can't display correctly.

Problem:

8890 help for 88xx Peak Evaluation can't display correctly.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:882  Product:DSA  8890  3.6.1

Keyword: Agilent GC Driver

One-line Description:

GC Driver Keeps asking the user to Save the SCD Method.

Problem:

GC Driver Keeps asking the user to Save the SCD Method. This is due to small changes in the vacuum reading changing the column pressure setpoint to maintain the column flow.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7


KPR#:883  Product:DSA  8890  3.7

Keyword: Agilent GC Driver

One-line Description:

MS EMF events logged to logbook whenever an EMF threshold is changed,

Problem:

MS EMF events logged to logbook whenever an EMF threshold is changed, just reporting the value and not whether the threshold is on or off.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7.1


KPR#:884  Product:DSA  8890  3.7

Keyword: Agilent GC Driver

One-line Description:

PSD Purge Flow Value is not retained for the Primary Column when a splitter is installed.

Problem:

PSD Purge Flow Value is not retained for the Primary Column when a splitter is installed.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7.1


KPR#:885  Product:DSA  8890  3.6

Keyword: Agilent GC Driver

One-line Description:

GC Driver errors when running a sequence in MassHunter 10.2.

Problem:

GC Driver errors when running a sequence in MassHunter 10.2. There is an issue with running methods with different valve configurations in a sequence

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7.1


KPR#:886  Product:DSA  8890  3.7

Keyword: Agilent GC Driver

One-line Description:

GC driver  downloading settings throw exception about column even column model is correct on 8890 GC.

Problem:

GC driver  downloading settings throw exception about column even column model is correct on 8890 GC.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7.1


KPR#:888  Product:DSA  8890  3.7

Keyword: Agilent GC Driver

One-line Description:

Method information for Column 5 provides incorrect column flow information.

Problem:

Method information for Column 5 provides incorrect column flow information.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 3.7.1


KPR#:889  Product:DSA  8890  3.7

Keyword: Agilent GC Driver

One-line Description:

In OpenLab ChemStation C.01.11 with released driver 3.7, Peak Evaluation is not showing.

Problem:

In OpenLab ChemStation C.01.11 with released driver 3.7, Peak Evaluation is not showing.

Temporary Solution:

n/a

Fix Information:

Fixed in release 3.7.195


KPR#:338  Product:DSA  7890B  A.03.02

Keyword: Autosampler

One-line Description:

EZChrom: PAL XT module not available after installation

Problem:

1. Uninstalled existing PALxt driver. Driver was removed from Programs and Features

2. Installed PALxt B.01.07 using Gold Master disk. (dated 10/1/15)

3.  Driver appeared in Programs and Features.

4. Restarted because it is EZChrom.

5. Opened EZChrom Control Panel and selected to configure.

6. PAL XT (CTC Sampler) was not present in modules window. (see pic)

7. PAL3 and HS were already present.

Temporary Solution:

n/a

Fix Information:

Fixed in B.01.01