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Corporate Report 2004
 
introduction

Operational transformation

A major operational transformation

In 2000 we launched a major effort to make the company more efficient and cost effective and in 2004 largely completed this transformation, which is starting to deliver strong returns. Information-technology (IT) systems have been a key focus of our transformation. In 2004 we completed implementation of our ERP (enterprise resource planning) and customer support systems, which are key building blocks of our IT infrastructure, and finished the outsourcing of some IT functions to partners that can deliver these services more cost effectively. In 2004 we reduced legacy applications by nearly 60 percent, reduced our overall IT costs by 27 percent compared with 2003, and made it easier for customers to use the Agilent Web site to find product and support information.

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