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Operations overview
We continued transforming Agilient to make the company faster and more cost-effective transforming

“Agilent is more efficient, responsive and competitive as a result of our ongoing work to transform every dimension of how we operate.”
Bill Sullivan, Executive Vice President and Chief Operating Officer

Since mid-2000 our operational initiatives have had two goals: to size Agilent for the realities of our markets and to make the company more efficient. In 2003 we continued to execute an aggressive plan for achieving these goals. As a result, Agilent has a much leaner and more flexible cost structure. We are more responsive to the many ways customers want to do business with us. Our internal processes and systems are more streamlined. In 2004 we expect to extend the benefits resulting from our work and investments in information technology (IT) and in our customer initiatives, workplace services and procurement. Our initiatives remain focused on making Agilent faster, more flexible and more efficient.
Operations overview
  Information technology
  Customer initiatives
  Workplace services
  Global sourcing
  Focusing on quality and

  Bill Sullivan, Executive Vice President and Chief Operating Officer
  Bill Sullivan
Executive Vice President and Chief Operating Officer
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