Recent events have forced us all to look for ways to maintain productivity with less time in the lab or on site. While it can be challenging, it can also be a good time to refresh and acquire new skills, and learn from others.
Agilent is here to support you—take advantage of many online resources available on our website.
When it comes to complex software procedures, practice makes perfect. New Agilent University courses feature Cloud Lab capabilities—so you can interact with the material just as if you're in the lab.
New to OpenLab CDS? Or maybe you are interested in learning more features.
Easy online tutorials are available to help you.
Interact with a community of more than 6,500 people like yourself worldwide—it's a good way to stay connected with the scientific community. Agilent experts also join in on the conversations.
With over 400 instrument modules in stock and ready to ship, utilize our Instrument Exchange Services to replace defective modules.
Or if you need to retain your instrument, use the Return to Agilent Program to ship us your defective unit. We'll repair it and return your instrument back to you.
"One of the top areas we know our customers need support is in operating their software," says Darryl Bilan, an Agilent service engineer from Edmonton, Alberta. "There's always more to learn about software, but it's usually a challenge to find the time. And the best training is more hands-on."
Using new virtual sharing tools, video and collaboration, small teams of Agilent engineers are getting together to connect and develop their skills with advanced OpenLab CDS and MassHunter capabilities. "One person who's particularly knowledgeable about a topic will host a forum, then someone else will take what they learned and re-teach it to members of their team," Bilan says.