Agilent's major stakeholders are:

• Customers
• Employees
• Investors
• Suppliers
• Governments
• Communities
• Neighbors
• Non-governmental organizations (NGOs).

We identify our stakeholders in a range of ways related to areas such as our company purpose, fields of interest, markets and corporate citizenship objectives.

Stakeholder consultations
We engage with our stakeholders through consultations, surveys, ad hoc feedback, reviews and other opportunities. These include:

• The Agilent Customer Satisfaction program surveys customers at various points across the businesses and regions and reports the results quarterly.
• In 2002, we conducted an annual survey of employee attitudes toward the Agilent workplace, management and other issues. In 2003 Agilent worked to improve the survey format and usability. The latest survey was conducted in December 2003 and results are expected in early 2004.
• We hold "town hall" meetings so that employees can raise issues of concern with senior management.
• We conduct Interactive Leadership Action Training with Agilent managers.
• We support the establishment of volunteer sustainability discussion groups where our employees can discuss personal and company actions related to sustainability. These currently exist at our manufacturing sites in Sonoma County, California and Loveland, Colorado.
• We intend to conduct a survey of community, government, business and other external stakeholders in early 2004 to gauge our perceived effectiveness in addressing important citizenship-related issues.
• Public Affairs managers engage with community representatives at a local level around our major employment centers.
• We encourage our suppliers to adopt sound environmental and health and safety management practices.
• Last year's Environment and Social Responsibility Report invited stakeholders to provide feedback and to ask further questions via e-mail and telephone. We invite similar feedback this year.
• We summarize the key data from this report in the Environment and Social Responsibility section of Agilent's 2003 Corporate Report.
• Agilent's last three Environment and Social Responsibility Reports were reviewed by Business for Social Responsibility (BSR), a US-based non-profit organization that helps companies achieve success in environmental and social responsibility issues.
• We regularly meet and communicate with our investors and other members of the financial community.
• We have ongoing relationships with regulators at local, regional and national levels regarding operational areas such as EHS.

Use of information
These feedback mechanisms combine to provide Agilent with information to help improve our economic, environmental and social performance. For example, Agilent Quality, in conjunction with Investor Relations, reviews our scores from socially responsible investment indices, to identify areas where we may need to improve. Similarly, Public Affairs uses the input it receives to guide our community programs, such as volunteerism and grants.

Contact us
We encourage stakeholders to contact us with their feedback on the issues that are important to them. You can send us comments via our webform.